e-SERVICE REPORT 24x7 CALL CENTRE 18002096070
FSR_ID : SCVEN_ES004080422_302
Site Information
Customer Name Reliance Jio Info Com Ltd. Shelter type RTT
Site ID I-TN-DMRV-ENB-0037 Circle Name Tamil Nadu System Sr No 20221220KIE02712
Site Name Ponniammanmedu Cluster Name Chennai Installed Date 08/04/2022
Site Address Madavaram, Chennai City Name Chennai Product Type DCPS
Zone Name South Site Distance (km) 35 Latitude-Longitude NA
Model No NETSURE 702 IE4, 415 AMP Area NA
Complaint Details
Vertiv Call ID Nil Complaint Date Time 08/04/2022_10:00:00 Travelling(A) Man Hours 02:00
Customer Ticket ID NA Response Date Time 08/04/2022_10:00:00 Stay(B) Man Hours 01:00
Service Type I&C Promise Date Time 08/04/2022_10:00:00 On Site Man Hours 01:30
Warranty Type In Warranty Reporting Date Time 08/04/2022_10:00:00 Total Man Hours 04:30:00
Call Status Closed Completion Date Time 08/04/2022_11:11:00 No Of Visits(6 Months) 1
Observation(Status)
Fault Reported I&C
Class B SPD Installed Yes Smoke Sensor Status Ok Main IP MCB Ok
Default Parameter
Site Cleanliness Ok No AirCon Functional Ok
Tampered
Healthy IP Power Ok PE/GND Connectivity Ok Water Leakage/Damaged No
Site Landscape Plain Door/Filter/Hinges Status Ok Battery Leakage No
Class C SPD Status Ok Failed Component Status New DG Automation Yes
Rectifier DC Connector
Ok Cable Tightness Ok Alarm Checked Ok
Status
Automation Device AMF NOC Communication Ok Site Working On EB
Weather Condition
Fault Occured During Unknown Unknown
@Fault
Any Other Equipment Faulty @ Fault Time NA Faulty Equipment Status Working OK
Site Parameters
Input Voltage RN 230 Output Voltage RN 230 Rectifier Model Name R48-4000W-e1
Solar PV Cell Capacity
Input Voltage YN 222 Output Voltage YN 222 --
(KW)
Input Voltage BN 220 Output Voltage BN 220 Controller Model Name M530B
Input Current R/Ph1 6.1 Output Current R/Ph1 6.1 Controller Version 5.60
Input Current Y/Ph2 6.2 Output Current Y/Ph2 6.2 No of RM Installed 5
Input Current B/Ph3 3 Output Current B/Ph3 3 DG Make Mahindra
Input Current N 7 Output Current IDC 46 DG KVA 10
Input Frequency 49.9 Output Voltage VDC 53.5 IP Address 192.168.1.2
Neutral Voltage 2.8 Boost Voltage 54 MAC Address --
GND Current -- BLVD Recon V 48 Float Voltage 54
LVD Discon V 48 BLVD Discon V 41 Battery Temperature 41
LVD Recon V 48 Ambient Temperature 41
Vertiv Energy Pvt Ltd. ,Plot No C20, Road No 16U,Wagle Industrial Estate,Thane(W), Maharashtra-400604
Report Printed @ 1649400946131
� 2020 Vertiv Group Corp. All Rights Reserved
e-SERVICE REPORT 24x7 CALL CENTRE 18002096070
Battery Parameters
No of Battery Banks 4 Battery Capacity 300 Battery Manufacturer Exicom 75AH
Voltage Current SOH SOC
Battery Bank
BB-1 52.9 -- 100 100
BB-2 53.1 -- 100 100
BB-3 52.7 -- 100 100
BB4 53.1 -- 100 100
BB-5 -- -- -- --
BB-6 -- -- -- --
BB-7 -- -- -- --
BB-8 -- -- -- --
BB-9 -- -- -- --
BB-10 -- -- -- --
Spares Used Details
Spares Billed No Service Charge Billed Yes Call Closed w/o Spares ? Yes
Spares Name Old Serial Number New Serial Number Spare Part Code Issues Quantity
NA NA NA NA NA NA
NA NA NA NA NA NA
NA NA NA NA NA NA
NA NA NA NA NA NA
NA NA NA NA NA NA
Work Done
Site Issues Installation and commissioning
Action Taken Checked all cable connection and tightness then update controller software now DG communicate done
Analysis Installation and commissioning
CAPA NA
Failure Types I&C
Remarks
Customer Remarks NA
RSM Remarks NA
Engineer Remarks NA
Customer Prakash Is Customer Representative Yes
Representative Name Available?
Customer Mobile 7010213274 Engineer Mobile 8939890112
Customer Signature Engineer Signature ( Raghu G_ES004 )
Vertiv Energy Pvt Ltd. ,Plot No C20, Road No 16U,Wagle Industrial Estate,Thane(W), Maharashtra-400604
Report Printed @ 1649400946131
� 2020 Vertiv Group Corp. All Rights Reserved
e-SERVICE REPORT 24x7 CALL CENTRE 18002096070
Upload Photos
System Front View Faulty Component Photo Replaced Component Photo After Rectification System Photo
Checklist / History Alarms Photo With Customer Representative Photo With System Any Other
Checklist / History Alarms
Vertiv Energy Pvt Ltd. ,Plot No C20, Road No 16U,Wagle Industrial Estate,Thane(W), Maharashtra-400604
Report Printed @ 1649400946131
� 2020 Vertiv Group Corp. All Rights Reserved
