SURVEY QUESTIONNAIRE
RESEARCH TITLE: iCleaner: A Mobile Marketplace Application for Household Cleaning
Services Based on Social Cognitive Theory Algorithm
Put ( / ) in the corresponding answer.
1. Please rate your level of awareness on the current/existing marketplace application, use a
scale ranging from 1 to 5, where 1 represents "Not at all aware" and 5 represents
"Extremely aware.
Not at all Slightly Somewhat Moderately Extremely
Functionality
aware aware aware aware aware
1. The current or existing
application provides a
search feature that allows
users to find cleaning
service providers based on
their location, availability,
and specific service
requirements.
2. The current or existing
application allows users to
customize their cleaning
requirements and
preferences.
3. The current or existing
application includes a
review and rating system
that helps users make
informed decisions.
4. The current or existing
application facilitates
communication between
users and service
providers through chat or
messaging features.
Not at all Slightly Somewhat Moderately Extremely
Convenience
aware aware aware aware aware
1. The current or existing
applications streamline the
process of finding and
booking cleaning services.
2. The current or existing
applications typically have
a broad network of
cleaning service providers.
3. The current or existing
applications often provide
transparent pricing
information upfront
4. The current or existing
applications typically
provide users with
flexibility in managing
their cleaning
appointments.
Not at all Slightly Somewhat Moderately Extremely
Security
aware aware aware aware aware
1. The current or existing
applications implement
encryption protocols to
protect user data.
2. The current or existing
applications typically have
privacy policies that
outline how user data is
collected, used, and
shared.
3. The current or existing
application employs user
authentication
mechanisms to prevent
unauthorized access to
user accounts.
4. The current or existing
application uses secure
payment methods to
protect financial
transactions.
2. What difficulties do users encounter when utilizing the current marketplace application?
Please rank the following challenges based on the frequency with which you have
encountered them. (1, not challenging, 10 – very challenging)
Challenges Rank
1. The current or existing marketplace application is easy to navigate.
2. I find it convenient to search for products or services in the current or
existing marketplace application.
3. I frequently encounter technical glitches or errors while using the current or
existing marketplace application.
4. I feel confident in the security measures implemented in the current or
existing marketplace application.
5. The sellers or service providers in the current or existing marketplace
application provide effective communication and support.
6. I often struggle to find sufficient information about products or services in
the current or existing marketplace application.
7. The checkout and payment process in the current or existing marketplace
application is straightforward.
8. I have experienced inconsistencies in product quality or inaccurate product
descriptions in the current or existing marketplace application.
9. The current or existing marketplace application offers sufficient
customization options to meet my preferences.
10. The customer support in the current or existing marketplace application is
responsive and helpful
3. Please rate your level of satisfaction with the newly developed iCleaner mobile
marketplace application, use a scale ranging from 1 to 5, where 1 represents "Very
Dissatisfied" and 5 represents "Very Satisfied":
Very Slightly Somewhat Slightly Very
Accuracy
Dissatisfied Dissatisfied Satisfied Satisfied Satisfied
1. Are the profiles and
information provided
about the cleaning
service providers
accurate?
2. Are the descriptions of
the cleaning services
offered accurate and
informative?
3. Are the reviews and
ratings of service
providers accurate and
representative of the
actual experiences of
customers?
4. Are the dates and
times displayed for
booking services
reliable and up to
date?
Very Slightly Somewhat Slightly Very
Availability
Dissatisfied Dissatisfied Satisfied Satisfied Satisfied
1. How satisfied are you
with the
responsiveness of the
iCleaner application in
terms of providing
real-time availability
updates?
2. How satisfied are you
with the range of
available cleaning
services offered on the
iCleaner application?
3. How satisfied are you
with the availability of
cleaning service
providers on the
iCleaner application?
4. How satisfied are you
with the user interface
and overall usability of
the iCleaner
application?
Very Slightly Somewhat Slightly Very
Timeliness
Dissatisfied Dissatisfied Satisfied Satisfied Satisfied
1. How satisfied are you
with the estimated
arrival times provided
by service providers
through the iCleaner
application?
2. How satisfied are you
with the accuracy of
estimated cleaning
service durations
provided by the
iCleaner application?
3. How satisfied are you
with quickly do
service providers
typically respond to
your service requests
on the iCleaner
application?
4. How satisfied are you
with the overall
customer support and
assistance provided by
the iCleaner
application?
