The Definition of Organizational Management
The Definition of Organizational Management
Management
Small Business
Managing Employees
Managers
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Business success requires thoughtful strategy developed into a plan that is executed effectively.
Organizational management is the process of leading a company and effectively using or
controlling its assets and resources. Organizational management goes well beyond a corporate
structure; it requires leaders to have methods in place to resolve issues and develop solutions
that help the business move closer to its desired goals and vision.
Once a plan is implemented, organizational management must monitor and adjust activities
depending on results. If a company is not nimble to change based on feedback, it's
organizational management is not complete. There must be a complete loop of feedback that
sets the fluid strategies set from the top and delegated to the deepest channels of the company
where performance results must let leadership know if strategies are succeeding.
The goal of organizational management is to use the various levels of company leadership in
the leadership hierarchy to set goals, monitor results and build a stronger company. Strategies
might involve employee training, promotional strategies, operations efficiency or any other
aspect of the company.
Organizational Structure vs. Organizational Design
Organizational structure and organizational design are similar but not interchangeable terms.
Both as components of overall organizational management. Organizational structure is the way
the company hierarchy is laid out. This might look like a flow chart with the CEO at the top
and various vice-presidents and operational directors under him. Under that may be branch
managers and other department leaders with the people who do the work underneath. While
there are derivatives to this standard type of linear organizational structure, the idea remains:
structure refers to who is reporting to whom. It is the chain of command.
Organizational design describes how the chain of command functions with processes and
procedures. It is a plan. The organization might execute the flow of information based on email
or memo correspondence. Information might go to one superior to then be summarized and
disseminated while another organizational design might have the same report go to four or five
people in the chain above him. It reviews and catalogs all tasks and functions of all positions at
every level of the organizational structure, then groups these items and sets a workflow for the
efficiency of the entire company.
Lower level managers often have specific methods of design for their departments that work
within that department. An accounting department might design a checks and balances feature
where team members share the report in a team before submitting to get feedback and a review
of accuracy. There could also be a higher level design that is implemented from top to bottom.
This could be something as simple as payroll timecards need to be submitted by a certain
deadline in order to be processed timely.
Companies emphasizing the details and how to execute them properly but willing to accept
feedback is a company positioned for success because it uses resources optimally. Senior level
managers that live in a bubble without considering what the layperson on the assembly line
knows is leaving the company vulnerable to errors and problems. It also means the company
may miss opportunities for innovation that leaves it exposed to innovative competitors.
Mismanagement leads to mistakes, missed opportunities and ultimately higher costs. Proper
management effectively uses financial resources and reduces overall costs.
Investment brokerages are a good example. The organizational design of a company two
decades ago had much less emphasis on online systems that empower clients. Today's market
is completely transformed with the largest advisors offering online services to clients.
Brokerages not cognizant of the consumer feedback because of poor organizational
management had leaders who felt that they knew better from their penthouse corner office.
Many of those companies lost market share and even closed because they refused to implement
designs including customer feedback from advisors.
This is why management is important. Manager review strategies and goals filtered down from
the top management teams and then delegate duties to subordinates to implement them. The
structure says who reports to who. Management defines how that communication is delivered,
when and provides insights for analysis. Just having an organizational structure does not
guarantee successful organizational management. Quite the contrary, a poorly structured
company still has the opportunity to succeed if managers are able to effectively delegate and
relate information. But bad organizational management leaves a company with no one taking
charge even though the structure may say certain people are in charge.
A ship has a captain and a crew. Within the crew, there are department heads to ensure the ship
functions properly. There may be a manager in the engine room delegating tasks to make sure
all machinery in the engine room is maintained and operating properly. There could be a doctor
as the medical advisor in charge of a team who care for sick and injured crew members. There
is a mess hall with a manager in charge of making sure the entire ship's crew gets fed. All of
these departments work toward one goal: getting the ship to the next port. If the crew in the
engine room decided they preferred to be on the deck, there would be no one to run the
engines. The structure starts with the captain and works down a chain of command with
department leaders, team leaders and ultimately down to crew members. A business
organizational structure functions similarly.
1. Directive
2. Visionary
3. Affiliative
4. Participative
5. Pacesetting
6. Coaching
Each of these styles has advantages and disadvantages. Some are more effective in some
organization's departments than others.
A directive leadership style is the order-giver. This leader says what you should do, and
expects it to be done without question. It is authoritarian and is considered in many modern
business environments to be a little outdated. However, it has merit when needing to hold
people accountable in areas such as compliance or safety issues.
The visionary leadership style has been emulated by organizational leaders seeking to create
the magic that Steve Jobs created at Apple. A visionary leader inspires people from the highest
levels of management to the lowest janitor, drawing them to work together for a common
purpose.
An affiliative leadership style is relationship-driven. This leader spends time developing trust
among employees, and is often in the trenches of a work day with his sleeves rolled up, along
with his staff. The problem with this style is that the leader is less concerned with results and is
more concerned with being liked and trusted. Positions requiring a lot of negotiations could
benefit from this style of leadership.
The participative leadership style functions like a democracy; everyone has input into the
process and goals. While this helps to engage the team in the overall goal, it could dilute a
manager's authority. The team must be competent and self-aware enough to maintain focus on
the company vision for this strategy to be effective.
A pacesetting leadership style is the true lead-by-example model. This model works well in
new departments or departments that have inexperienced workers who might not have the
belief that certain goals are attainable. The pacesetter is always at the front of every report, as
the employee who has the greatest number of sales, the biggest production numbers or the most
lucrative financial negotiations.
A coaching leadership style seeks to build up a team's skill level and confidence. Like a
sports coach, this leader looks for team member's strengths and weaknesses, and works with
them to set action plans to build on strengths and to improve weaknesses.
A top-level organizational leader needs to look at the styles when hiring people for a specific
department. A pacesetter might work well in a highly competitive sales department, but this
leader might burn out an assembly team. Coaches are effective in areas in which development
is critical to employee success. Key leaders should be able to inspire with their passion for the
vision, thus making this style ideal for those creating the strategies and relaying them to the
public and internal members of the organization.