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Customer Success Story Template EXAMPLE

Regular fluid analysis through S·O·S Services identified a cracked air intake hose that was causing dirt in the engine oil of a piece of equipment. Replacing the hose only cost $350, saving $16,050 compared to the potential $16,400 cost of an engine rebuild if the issue had gone undetected. Letting S·O·S Services perform regular fluid analysis can help minimize operating costs by identifying potential issues before they become expensive failures.

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Jean Claude Eid
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42 views2 pages

Customer Success Story Template EXAMPLE

Regular fluid analysis through S·O·S Services identified a cracked air intake hose that was causing dirt in the engine oil of a piece of equipment. Replacing the hose only cost $350, saving $16,050 compared to the potential $16,400 cost of an engine rebuild if the issue had gone undetected. Letting S·O·S Services perform regular fluid analysis can help minimize operating costs by identifying potential issues before they become expensive failures.

Uploaded by

Jean Claude Eid
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Minimize Operating Costs with S·O·SSM Services

Product Information S·O·S Information


Model IT14G Sampling Compartment Engine
Serial Number XYZ12345 Sampling Analysis Dirt in the oil
Hours 6545 Root Cause Air intake hose cracked

Actual Repair Information Potential Repair Information


Repair Made Replaced hose Failure Engine
Repair Parts Cost $150 Repair Engine rebuild
Repair Labor Cost $200 Parts Cost $11,600
Downtime (Days) 0.5 Labor Cost $4,800
Downtime (Days) 6

Minimize Your Operating Costs


Potential cost for repair $16,400 $20,000

$15,000
Actual cost for repair $350
$16,400

$16,050

$10,000

Total Savings! $16,050 $5,000


$350

$0
Let us help minimize your operating costs with regular S·O·S Potential Costs Actual Cost Savings
Services fluid analysis. Our trained experts will be able to identify the
Potential Costs Actual Cost Savings
unseen issues and save your bottom line.

©2017 Caterpillar | All Rights Reserved | CAT, CATERPILLAR, their respective logos, “Caterpillar Yellow” and the “Power Edge” trade dress, as well
as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission
Additional information if needed

This is the section where I can provide more details to the scenario, such as more details on the failure mode, if this example
was found through routine sampling, more details on the potential failure or repair, etc. The additional information page is
disgressionary and should only be shared if you decide to. The more background everyone has, the more confident the
information can be presented to a customer.

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