Release Note 8018 DeskPhone

TC2180 ed.11 Release R100

Release Note for 8018 DeskPhone Release 100

Technical Release Notes of 8018 DeskPhone R100.

Revision History
Edition 1: June 2, 2016 creation for 4.80.84 version
Edition 2: June 8, 2016 more information about OXE supported versions
Edition 3: August 10, 2016 update for 4.81.00 version
Edition 4: September 9, 2016 update for 4.81.21 version
Edition 5: October 27, 2016 update for 4.81.22 version
Edition 6: November 17, 2016 update for 4.81.31 version; 4.81.32 version; 4.81.33 version; 4.81.34 version
Edition 7: January 25, 2017 update for 4.81.40 version
Edition 8: March 3, 2017 clarification about the NOE/SIP switch. SIP version will be released in R210. The
switch is possible only after SIP version is released.
Edition 9: March 7, 2017 update compatibility table and some restrictions
Edition 10: March 17, 2017 update for 4.81.51 version
Edition 11: April 21, 2017 update for 4.81.60 version

Legal notice:
The information presented is subject to change without notice.
ALE International assumes no responsibility for inaccuracies contained herein.
Copyright © ALE International 2017
Table of contents
1 Overview ................................................................................................................................................ 3
2 Software version download ...................................................................................................................... 5
2.1 OmniPCX Enterprise .......................................................................................................................... 5
2.2 OmniPCX Office RCE ......................................................................................................................... 5
2.3 Hints for installation, migration or upgrade ....................................................................................... 5

3 Compatibility ........................................................................................................................................... 6
3.1 Communication Servers .................................................................................................................... 6

4 Related Documents ................................................................................................................................. 7

4.1 Technical Communications (TC) – Troubleshooting Guides (TG) .......................................................... 7
4.2 User Manual and User Guide .............................................................................................................. 7
4.3 Technical Documentation ................................................................................................................. 7

5 Technical Support ................................................................................................................................... 8

6 New Features.......................................................................................................................................... 9
6.1 New features in 4.81.21 .................................................................................................................... 9
6.2 New features in 4.81.00 .................................................................................................................... 9

7 Notes and restrictions on 8018 DeskPhone ............................................................................................. 10

7.1 Hardware capabilities and accessories ............................................................................................. 10
7.2 Notes, restrictions and recommendations ........................................................................................ 13
7.2.1 OmniPCX Office ........................................................................................................................ 13
7.2.2 OmniPCX Enterprise .................................................................................................................. 14
8 Bugs corrected in R100 release .............................................................................................................. 15
8.1 Bugs corrected in version 4.81.60 vs version 4.81.51 ........................................................................ 15
8.2 Bugs corrected in version 4.81.51 vs version 4.81.40 ........................................................................ 15
8.3 Bugs corrected in version 4.81.40 vs version 4.81.34 ........................................................................ 15
8.4 Bugs corrected in version 4.81.34 vs version 4.81.33 ........................................................................ 15
8.5 Bugs corrected in version 4.81.33 vs version 4.81.32 ........................................................................ 16
8.6 Bugs corrected in version 4.81.32 vs version 4.81.31 ........................................................................ 16
8.7 Bugs corrected in version 4.81.31 vs version 4.81.22 ........................................................................ 16
8.8 Bugs corrected in version 4.81.22 vs version 4.81.21 ........................................................................ 16
8.9 Bugs corrected in version 4.81.21 vs version 4.81.00 ........................................................................ 16
8.10 Bugs corrected in version 4.81.00 vs version 4.80.84 ...................................................................... 17

9 Glossary ............................................................................................................................................... 18

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1 Overview
8018 DeskPhone is an entry-level phone intended to be connected to an OmniPCX Enterprise or OmniPCX
Office RCE systems.

The terminal is provided with a wired handset. The package reference is 3MG27201AA.

This document is the Technical Release Note for 8018 DeskPhone R100:
 version 4.81.60 (and more recent as support versions)

The new features of version 4.81.60 vs. version 4.81.51 are (see section 6 New features for details):
- Bugs fixing(see section Bugs corrected in R100 release)
The new features of version 4.81.51 vs. version 4.81.40 are (see section 6 New features for details):
- Bugs fixing(see section Bugs corrected in R100 release)
The new features of version 4.81.40 vs. version 4.81.34 are (see section 6 New features for details):
- Bugs fixing(see section Bugs corrected in R100 release)
The new features of version 4.81.34 vs. version 4.81.33 are (see section 6 New features for details):
- Bugs fixing(see section Bugs corrected in R100 release)
The new features of version 4.81.33 vs. version 4.81.32 are (see section 6 New features for details):
- Bugs fixing(see section Bugs corrected in R100 release)
The new features of version 4.81.32 vs. version 4.81.31 are (see section 6 New features for details):
- Bugs fixing(see section Bugs corrected in R100 release)
The new features of version 4.81.31 vs. version 4.81.22 are (see section 6 New features for details):
- Bugs fixing(see section Bugs corrected in R100 release)
The new features of version 4.81.22 vs. version 4.81.21 are (see section 6 New features for details):
- Bugs fixing(see section Bugs corrected in R100 release)
The new features of version 4.81.21 vs. version 4.81.00 are (see section 6 New features for details):
- NOE/SIP switch (SIP version will be released in R210. The switch is possible only after SIP version is
released)
- OpenSSL
- Wideband G722
- Bugs fixing(see section Bugs corrected in R100 release)
The new features of version 4.81.00 vs. version 4.80.84 are (see section 6 New features for details):
- support of Sennheiser SC232, SC262, SC260 CNTRL headsets
- bugs fixing
o OmniPCX Office RCE context:
 In some cases, after DTMF is sent by the terminal, continuous ring back tone can be
heard
 There is no difference between internal ringing tone cadence and external ringing
tone cadence
 Depending on the melody choice, some ringing tones are not correctly played
 On activation/deactivation, the LEDs may take up to 3 seconds to light on/off
o OmniPCX Enterprise context:
 During a conference call, if nobody is speaking, there is no comfort noise generated
 On activation/deactivation, the LEDs may take up to 3 seconds to light on/off

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 o see also section Bugs corrected in R100 release

The main features of the 8018 DeskPhone are:

- IP telephony
- Full-duplex speakerphone
- Wideband ready
- Advanced telephony features
- 6 soft keys
- 4 ways navigator
- Programmable keys
- 128x64 backlit B&W graphical display
- Supports 802.3az
- Power over Ethernet Class 1
- Customizable clip and faceplates

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 2 Software version download
2.1 OmniPCX Enterprise
The software version of 8018 DeskPhone is included in OmniPCX Enterprise software, which can be
downloaded from the Enterprise Business Portal:
https://businessportal2.alcatel-lucent.com

When connected on the Business Portal, OmniPCX Enterprise software is available at this place:

Software Download > Software Communications > OmniPCX Enterprise > OmniPCX Enterprise

In particular, the following files are dedicated to 8018 DeskPhone:

 noe8018N
 bin8018N

2.2 OmniPCX Office RCE

The software version of 8018 DeskPhone is included in OmniPCX Office RCE software, which can be
downloaded from the Enterprise Business Portal:
https://businessportal2.alcatel-lucent.com

When connected on the Business Portal, OmniPCX Office RCE software is available at this place:

Software Download > Software Communications > OmniPCX Office Rich Communication Edition >
OmniPCX Office Rich Communication Edition > Release R10.3

In particular, the following files are dedicated to 8018 DeskPhone:

 noe8018N
 bin8018N

2.3 Hints for installation, migration or upgrade

Warning In OmniPCX Office context, the minimum required version is R10.3. The 8018 DeskPhone terminal will not
work correctly with R10.0, R10.1, R10.2 releases.

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3 Compatibility
3.1 Communication Servers
The following table provides compatibility information of 8018 DeskPhone releases regarding the
Communication Servers.

8018 DeskPhone OXE OXO

R11.1 starting MD7 (L1.301.33.b) R10.3

R100
R11.2 starting MD2 (L2.300.27.c) OXO Connect R2.0

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4 Related Documents
Following documents can be accessed from the Enterprise Business Portal:
https://businessportal2.alcatel-lucent.com

From the home page of the Business Portal, in the “Support” area, click the link to enter the Technical
Documentation Library tool, then click on “Document search” button.

4.1 Technical Communications (TC) – Troubleshooting Guides (TG)

In the Technical Documentation Library, select the “Technical Bulletin”, “Technical Release Notes” and
“Troubleshooting Guides” in the “Reference Book” menu on the left side.
Then enter the TC or TG reference (ex. TC2028) in the full-text search field.

 TC2161: Technical Release Note for OmniPCX Enterprise R11.2 MD2

 TC2185: Technical Release Note for OmniPCX Enterprise R11.1 MD7
 TC2184: OmniPCX Office R10.3 Release Note

4.2 User Manual and User Guide

In the Technical Documentation Library:
 In the “Reference Book” section, select “User Manual” or “User Guide”
 If the target documents are not already displayed, enter the string “8018” in the full-text search
field

The following table gives the reference of the User Manuals and User Guides in English language (US
reference) for the different 8018 DeskPhone releases and Call Server ecosystems.

User Manual and User Guide User Manual and User Guide
SW release
in OXE ecosystem in OXO ecosystem
R100 8AL 90332 ENAA 8AL 90331 ENAA

Available languages are:

DE German EN English ES Spanish
FR French IT Italian NL Dutch
PT Portuguese RU Russian SV Swedish
TR Turkish ZH Chinese

4.3 Technical Documentation

In the Technical Documentation Library, expert documentation and installation manual of OmniPCX Office,
or system documentation of OmniPCX Enterprise communication servers contain information about
operation of 8018 DeskPhone.

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 5 Technical Support
Before submitting a Service Request, make sure that:
 In case a Third-Party application is involved, that application has been certified via the AAPP
 You have read through the Release Notes which lists new features available, system requirements,
restrictions etc. available in the Technical Documentation Library
 You have read through the Troubleshooting Guides and Technical Bulletins relative to this subject
available in the Technical Documentation Library
 You have read through the self-service information on commonly asked support questions, known issues
and workarounds available in the Technical Knowledge Center

Note Certification programs are available on the Business Portal at location:

Training and Certification > Certification programs

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6 New Features
6.1 New features in 4.81.21
Feature Description
NOE/SIP switch SIP version will be released in R210. The switch is possible only after SIP
version is released. 8018 and 80x8ee sets are working in NOE mode from
manufactory (out-of-box). While some customers may deploy the sets to work in
SIP mode. Since v4.81.21, the sets have the capacity to be switched from NOE
mode to SIP mode. And the switching can be managed by locally and centralized.
Notice: this is NOT the SIP survivability feature which supposed to be in R210
content not available in R100.
OpenSSL Previously, the 8018 set is using openSSL 1.0.1h, with known poodle vulnerability
in this version and this version will be obsolete soon. Since v4.81.21, the 8018
upgraded to the latest openSSL version 1.0.2h, improved security aspect.
Wideband G722 Previously, only narrow band supported (G 711.a / G711.u / G729). Since
v4.81.21, wideband G722 is supported which improved speech quality due to a
wider speech bandwidth of 50–7000 Hz compared to narrowband speech coders
like G.711 which in general are optimized for POTS wireline quality of 300–3400
Hz.

6.2 New features in 4.81.00

Feature Description
support of The recommend headsets types are Sennheiser SC232, SC262, SC260.
Sennheiser headsets

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7 Notes and restrictions on 8018 DeskPhone
7.1 Hardware capabilities and accessories
How to read the table:

Meaning of the color in the « Delivered » column

Feature supported without known restriction

[Info] is used to highlight useful information about how to

install, configure or use the feature
[Restriction] feature supported but with some restriction
Delivered

Feature Description Comments

Hardware capabilities
2.3” screen.
Display
Black/White LCD display 128 x 64 with backlight.
Connection of audio equipment (headset, loudspeaker, handsfree).
1 USB port (1.1/2.0)
[Info] Allows smartphone slow charging.
Ethernet 10/100/1000 Mbps for connection to the LAN (LAN port) and to a
PC (PC port).

[Info] LAN port is PoE 802.3af compliant. 8018 DeskPhone is Class 1

2-port Ethernet
(powered device consuming no more than 3.84 W).
No Ethernet cable is provided in the box.
The set is compliant with CAT-5e shielding Ethernet cable and more.
The width of the cable head must be less than 13.5 mm.
Ingress protection IP 22

Items intended for use with 8018 DeskPhone which must be ordered
Accessories
separately in the ALE commercial catalog
Powering of the terminal in case the Ethernet switch, which 8018
DeskPhone is connected to, does not provide PoE.

Reference:
Power injector over
. 3MG27035AA for European countries (except countries listed below)
Ethernet interface
. 3MG27035AR for Argentina
. 3MG27035AS for Australia
. 3MG27035BR for Brazil
. 3MG27035CH for Switzerland

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 Delivered
Feature Description Comments

. 3MG27035CN for China

. 3MG27035IN for India
. 3MG27035IT for Italy
. 3MG27035JP for Japan
. 3MG27035UK for the United Kingdom
. 3MG27035US for the USA
Powering of the terminal in case, neither the Ethernet switch which 8018
DeskPhone is connected to, nor power injector are used.

Power jack adaptor Reference:

. 3MG27006AA for European countries
. 3MG27006AR for Argentina
. 3MG27006RW for other countries
Jack headsets references:
3GV28047AC: Corded Headset Plantronics HW251N mono-aural
3GV28048AC: Corded Headset Plantronics HW261N bi-aural
Both headsets must be connected to the terminal using QD DA45

3GV28047AD: Corded Headset Plantronics HW510 mono-aural

3GV28048AD: Corded Headset Plantronics HW520 bi-aural
Both headsets must be connected to the terminal using QD DA80

3GV28047BA: Premium Corded Monaural Wide Band Headset SC232

Sennheiser
3GV28048BA: Premium Corded Binaural Wide Band Headset SC262
Sennheiser
Both headsets must be connected to the terminal using QD USB-CC ED 01

Headsets
USB headsets references:
3GV28057AB: Plantronics Binaural native USB C325 or C325.1
3GV28057BA: Sennheiser Binaural native USB SC260 CNTRL

Other headsets not orderable in the ALE commercial catalog will be

approved through the AAPP process and listed on the ALE Business Portal.
[Restriction] Headsets not listed above and not in the AAPP approved list
are not supported in case of malfunction.

[Restriction] Sometimes some light echo can be heard using Plantronics

HW251N or HW261N or HW510 or HW520.

[Restriction] Using Plantronics C325.1, the volume control button local to

the headset does not work. The headset volume must be controlled on
the terminal.

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 Delivered
Feature Description Comments

References:
3MG08001AA: Alcatel-Lucent 8115 Audioffice
3MG08002AA: Alcatel-Lucent 8125 Audioffice
Conference modules
If prompted by the set, the conference module must be configured as
“External handsfree”.
[Restriction] The button on the conference module cannot be used. The
call must be monitored from the terminal.
Wall mounting kit Reference: 3MG27210AA
Reference: 3AK21492AA
Ethernet cable
Straight Ethernet cable, RJ45/RJ45, 3 m length

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7.2 Notes, restrictions and recommendations
Information regarding deployment, migration or upgrade is listed in section 2.3.

7.2.1 OmniPCX Office

R100 4.81.60 version of 8018 DeskPhone is delivered with the following restrictions in OXO context.

Feature Description
Terminal languages Arabic, Catalan, Chinese (simplified), Chinese (traditional), Croatian, Czech,
Danish, Dutch, English, English Australia, English US/Canada, Estonian, Finnish,
Flemish, French, French Canada, French Swiss, German, German Austria, German
Swiss, Greek, Hebrew, Hungarian, Italian, Italian Swiss, Japanese, Korean,
Latvian, Lithuanian, Norwegian, Polish, Portuguese, Portuguese Brazil, Romanian,
Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Taiwanese, Thai, Turkish,
Valencian.
Codec Narrow band (G 711.a / G711.u / G729).
Wideband G722 available since 4.81.21. (In OXO R10.3, G722 option of 8018 is
hidden; need to be opened for that option. No such limitation in OXO R10.2
because 8018 is considered as 8028 phone in R10.2, in which profile G722 is the
default codec.)
Notice: G723 is NOT supported.
Troubleshooting ssh
Dial By Name Quick search not supported with R100. Would be supported with R200.
Voice recorder Voice recording does not work with an external voice recorder (This restriction
removed from 4.81.51 and later version.  unfortunately, there is regression
found in 4.81.51. We rollback the feature in 4.81.60.So the restriction is still
valid).
Characters inputs Non defaults characters like ä, ã, ç, any accent, cannot be entered.
Headset The detection of the headset plug can take up to 5 seconds; the detection of the
headset unplug can take up to 3 seconds.
Headset Some very rare cases have been reported about terminal reset when dialing a
number and a headset is connected.
NOE/SIP switch SIP version will be released in R210. The switch is possible only after SIP
version is released. The phone must be “out-of-box” mode to remove all the
server information. Otherwise the phone will reject to perform the switch (from
4.81.40 and later version, there is no such restriction.).

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7.2.2 OmniPCX Enterprise
R100 4.81.60 version of 8018 DeskPhone is delivered with the following restrictions in OXE context.

Feature Description
Terminal languages Arabic, Catalan, Chinese (simplified), Chinese (traditional), Croatian, Czech,
Danish, Dutch, English, English Australia, English US/Canada, Estonian, Finnish,
Flemish, French, French Canada, French Swiss, German, German Austria, German
Swiss, Greek, Hebrew, Hungarian, Italian, Italian Swiss, Japanese, Korean,
Latvian, Lithuanian, Norwegian, Polish, Portuguese, Portuguese Brazil, Romanian,
Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Taiwanese, Thai, Turkish,
Valencian.
Codec Narrow band (G 711.a / G711.u / G729).
Wideband G722 available since 4.81.21.
Notice: G723 is NOT supported.
Troubleshooting ssh
Voice recorder Voice recording does not work with an external voice recorder (This restriction
removed from 4.81.51 and later version.  unfortunately, there is regression
found in 4.81.51. We rollback the feature in 4.81.60.So the restriction is still
valid).
Characters inputs Non defaults characters like ä, ã, ç, any accent, cannot be entered.
Headset The detection of the headset plug can take up to 5 seconds; the detection of the
headset unplug can take up to 3 seconds.
NOE/SIP switch SIP version will be released in R210. The switch is possible only after SIP
version is released. The phone must be “out-of-box” mode to remove all the
server information. Otherwise the phone will reject to perform the switch (from
4.81.40 and later version, there is no such restriction).

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8 Bugs corrected in R100 release
crqms/CRXXXX is an internal ALE notation for registration of Change Requests (CR). Below is the list of CR
fixed in R100 release.

8.1 Bugs corrected in version 4.81.60 vs version 4.81.51

CR SR Headline Impacted
call servers
CR8018NOE-252 1-202138381 TX-8018, LED not working on UPK37,38,39,40 if default OXO
page is different from "Perso"
CR8018NOE-191 1-202137983 8018: 802.1x TLS must be set to ON by default OXE
CR8018NOE-197 1-202168311 8018 handsets LLDP - VLAN not being assigned OXE
CR8018NOE-295 1-206765991 8018: LLDP VLAN feature does not work in front of HP 5130 OXE
CR8018NOE-267 1-205879251 8018 LLDP packets have different network policy default OXE
contents than 8038 phone
CR8018NOE-269 1-206015817 Sound on 8018 too high when acccessing to OTMS voice OXE
mail
CR8018NOE-57 1-193390725 8018 enhancement:Collection of basic logs and information OXE

8.2 Bugs corrected in version 4.81.51 vs version 4.81.40

CR SR Headline Impacted
call servers
CR8018NOE-185 1-201459821 8018: double talk issue when in handsfree mode OXE, OXO
CR8018NOE-239 1-205302571 8018 set doesn't duplicate audio stream to OmniPCX OXE, OXO
Record

8.3 Bugs corrected in version 4.81.40 vs version 4.81.34

CR SR Headline Impacted
call servers
crqms00205817 1-197784503 When Dialing out via Analog trunk using 8018 phone the OXO
DTMF tone is continuously heard
crqms00206879 8018 no connection with PCS after main link is down OXE

8.4 Bugs corrected in version 4.81.34 vs version 4.81.33

CR SR Headline Impacted
call servers
crqms00208254 USB headset: line key sync issue OXE, OXO
crqms00205819 1-197831161 8018 phone hears constant dial tone /ring tone in OXO
conference

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8.5 Bugs corrected in version 4.81.33 vs version 4.81.32
CR SR Headline Impacted
call servers
crqms00208113 Platform crash during daily build OXE, OXO
crqms00208121 upgrade failed sometimes OXE, OXO

8.6 Bugs corrected in version 4.81.32 vs version 4.81.31

CR SR Headline Impacted
call servers
crqms00192846 1-187475841 8018: no RBT when calling OXE
crqms00196664 1-192017631 8018: C325.1 headset: desync headset state vs. OXO
terminal line state
crqms00205578 1-197717123 8018 are systematically put Out of Service by OXE after OXE
first connection

8.7 Bugs corrected in version 4.81.31 vs version 4.81.22

CR SR Headline Impacted
call servers
crqms00205106 In manufacture production OBA phase, the 8018 phone OXE, OXO
took about 4 minutes more than previous production
version

8.8 Bugs corrected in version 4.81.22 vs version 4.81.21

CR SR Headline Impacted
call servers
crqms00203273 1-196288361 8018 phone have no dail tone OXO

8.9 Bugs corrected in version 4.81.21 vs version 4.81.00

CR SR Headline Impacted
call servers
crqms00195658 1-190786551 //OXO 1003 BETA TEST// 8018 R100 : Phone resets OXE, OXO
during a call
crqms00197274 1-192544731 8018 Deskphone Unexpected Reboot OXE, OXO
crqms00198296 1-193063601 8018: freeze / huge slowness OXE, OXO
crqms00200935 1-194294201 System Automatic reset several time a day OXE, OXO
crqms00201311 1-195019073 8018: PC port download speed is too low OXE, OXO
crqms00202527 1-195619191 The PC connected behind the 8018 IP Phone is very slow OXE, OXO
crqms00203186 1-195347521 //8018: Low download speed on PC port connected to OXE, OXO
8018 sets//

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8.10 Bugs corrected in version 4.81.00 vs version 4.80.84
CR SR Headline Impacted
call servers
crqms00195661 1-191093328 //OXO 1003 BETA TEST// 8018 R100 : When distant OXO
party speaks loud, sound seems distorted
crqms00197093 1-192354791 8018 device reset when I start windows application on OXE, OXO
my PC DELL connected on the PC port

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9 Glossary
AAPP ALE Application Partner Program
ACS Advanced Communications Server
AMDS Automated Message Delivery System
BP Business Partner
CAS Channel Associated Signaling
CCS Common Channel Signaling
CLIR Calling Line Identification Restriction
CTI Computer Telephony Integration
DECT Digital Enhanced Cordless Telecommunications
DHCP Dynamic Host Control Protocol
DM Device Manager (integrated in OXO, part of OmniVista 8770 for OT)
DTD Document Type Definition
DTMF Dual Tone Multi Frequency
FQDN Fully Qualified Domain Name
FW Firmware
GUI Graphical User Interface
HD High Definition
http/https Hyper-Text Transfer Protocol / Hyper-Text Transfer Protocol Secured
HW Hardware
ICS Instant Communications Suite
IM Instant Messaging
IMAP Internet Message Access Protocol
IP Internet Protocol
IVR Interactive Voice Response
IWR InterWorking Report (test result document managed by AAPP to prove
interoperability with external applications), available in the Enterprise
Business Portal (Customer Support > Technical Support > Application Partner
Interworking Reports)
LAN Local Area Network
LDAP/LDAPS Lightweight Directory Access Protocol
M/A Manager/Assistant
MMI Man-Machine Interface
MWI Message Waiting Indicator
N/A Not Available
NL No Limit
NR Not Relevant
OMC Office Management Console (PC application for OXO configuration)
OT OpenTouch

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OT 8400 ICS OmniTouch 8400 Instant Communications Suite
OTBE OpenTouch Business Edition
OTBEH OpenTouch Business Edition Hosted
OTC OpenTouch Conversation
OTMS OpenTouch Multimedia Services
OS Operating System
OXE OmniPCX Enterprise Communication Server
OXO OmniPCX Office Communication Server
PC Personal Computer
PCS Passive Call Server
PiP Picture in Picture
PoE Power over Ethernet
PSTN Public Switched Telephone Network
QoS Quality of Service
RFC Request For Comments
RTCP Real Time Control Protocol
RTP Real Time Protocol
SDK Software Development Kit
SIP Session Initiation Protocol
SMS Short Message Service
SSL Socket Secure Layer
Survivability mode Operating mode of 8018 DeskPhone when connection to OT SIP Server is lost
and backup connection is provided by OXE and/or PCS SIP Server. This mode
is valid for OT ecosystem only (OXO ecosystem has no backup Server).
SW Software
TDL Technical Documentation Library
TOS Type Of Service
TSE Terminal Server
TUI Telephone User Interface (see Voice access)
UA Universal Alcatel-Lucent
UC Unified Communications
UDA Unified Directory Access
UI User Interface
UM User Manual
USB Universal Serial Bus
VM Voice Mail
VoIP Voice over IP
Voice access (TUI) Feature is accessible from a telephone (Telephone User Interface with DTMF)
VPN Virtual Private Network

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VxML Voice Extensible Markup Language
Webapp Web Application. Generic name used to designate any application running on
8018 DeskPhone and providing interaction with the end user (for example the
application managing communications which presents telephony features of
the 8018 DeskPhone is a webapp, the application configuring alarms is a
webapp, etc). There are two types of webapps: a native webapp is designed
by ALE and integrated in the main software distribution. An external or third
party webapp is designed, built and distributed by external developers in
accordance with SDK and certification process.
WS Web Services
XML Extensible Markup Language

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Submitting a Service Request

Please connect to our eService Request application.

Before submitting a Service Request, please be sure:

 The application has been certified via the AAPP if a third party application is involved.
 You have read the release notes that list new features, system requirements, restrictions, and more,
and are available in the Technical Documentation Library.
 You have read through the related troubleshooting guides and technical bulletins available in the
Technical Documentation Library.
 You have read through the self-service information on commonly asked support questions and known
issues and workarounds available in the Technical Knowledge Center.

- END OF DOCUMENT -

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