Quick Maintenance

S2700,S3700,S5700,S6700 Series Ethernet Switches

Issue: 05 (2023-06-30)
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Contents

Before You Start 1

How to Quickly Maintain the 2

S2700,S3700,S5700,S6700

Fault Information Collection 8

and Feedback

Solution to Device Login Failure 10

Risky Operations 11

Technical Support 12
 Before You Start

Before you take over the maintenance of the switch, you are advised to:

1 Obtain the network's topology diagram and data plans (including ports, VLANs, and IP addresses),
print them, and paste them in your equipment room for quick reference.

2 Print the following contact information and paste it nearby your workplace.

Contact method of the agent who is responsible for constructing your network and providing
service
3 Prepare the tools and cables that you may use during device maintenance.

No. Item Description

1 Cable  An RS232 serial cable: used to log in to the device through the console port.
 Serial to USB converter: used to connect the USB port of the maintenance terminal to the
Console port of the switch.
 Two straight-through cables: used to commission the management port or other services.
 Multiple fibers and SFP/eSFP/SFP+/QSFP+ optical modules: used to connect the switch to
other network devices.

2 Maintenance terminal A maintenance terminal can be a portable computer with serial communication software
installed. You can log in to the switch through the maintenance terminal.

3 Instruments and meters Optical power meter: used to test optical parameters of optical ports
(such as optical power and receive sensitivity).

4 Visit Huawei enterprise technical support website (http://support.huawei.com/enterprise) to

4
register an account. Then you can browse or download more product documents, cases, and
announcements, and receive push messages from the website.
5 This document uses the command outputs of V200R003 as an example. If your switch is not

running V200R003, the actual command outputs may be different. This document will provide the
important version differences.

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 How to Quickly Maintain the
S2700,S3700,S5700,S6700
The overall S1720,S2700,S3700,S5700,S6700 maintenance process is as follows:

Start

Check the health

Check indicators Check alarms on Check the component
status of the switch
and rectify the the switch and status of the switch
and rectify the
fault. rectify the fault. and rectify the fault.
fault.

Is the fault
rectified?

Yes
No

Collect and report

the fault
information.

End

To check the alarms, health status, component status, and record fault
information, you must log in to the switch through the Console port, Telnet, or
STelnet. (For how to log in to the switch, see Configuration Guide-Basic
Configuration.) If you fail to log in to the switch, see Solution to Device Login
Failure.

2
Check Indicator Status

Check whether the status of each indicator is normal. If an indicator is in abnormal state, record the
fault information and find out the fault handling methods according to the indicator status and
meanings in Hardware Description or the troubleshooting procedures in Troubleshooting. If the fault
cannot be rectified, contact your agent or Huawei enterprise technical support hotline.

The following table lists the normal status of each indicator on the switch.

Category Indicator Normal State

Panel PWR Steady green

SYS Slow blinking green

Power supply Input Steady green

Output Steady green

STATUS Steady green

Fan module STATUS Slow blinking

green
Subcards STAT Slow blinking green

Note: For the meanings, status, and status description of each indicator, see the Hardware Description.
For S1720 series switches , see the Product Description.

3
Check for Critical or Major Alarms on the Switch

Log in to the switch and run the display alarm active command to view the alarm status on the
switch. Check whether any critical or major alarms exist.

<HUAWEI> display alarm active | include Critical

A/B/C/D/E/F/G/H/I/J
A=Sequence, B=RootKindFlag(Independent|RootCause|nonRootCause)
C=Generating time, D=Clearing time
E=ID, F=Name, G=Level, H=State
I=Description information for locating(Para info, Reason info)
J=RootCause alarm sequence(Only for nonRootCause alarm)

3/Independent/2014-04-18 16:59:13-05:13/2014-04-18 16:59:17-05:13/0x502001/lin

kDown/Critical/End/OID 1.3.6.1.6.3.1.1.5.3 Interface 28 turned into DOWN state.(
AdminStatus 1,OperStatus 2,InterfaceName GigabitEthernet0/0/24)
4/Independent/2014-04-18 16:59:13-05:13/2014-04-18 16:59:17-05:13/0x502001/lin
kDown/Critical/End/OID 1.3.6.1.6.3.1.1.5.3 Interface 57 turned into DOWN state.(
AdminStatus 1,OperStatus 2,InterfaceName Vlanif4094)

The alarms on the switch are classified into critical, major, minor, and warning alarms. The critical
and major alarms must be handled immediately. Handle these alarms according to the Alarm
Reference. If the alarms cannot be cleared, contact your agent or Huawei enterprise technical
support hotline.

If you have a network management system (NMS), check the alarms on the
NMS. For details, see the NMS product documents.

4
Check the Health Status of the Switch
Log in to the switch and check the health status of the switch as follows:

1 Check the temperature information. The temperature (CurrentTemperature) should be between

LowLimit and HighLimit(The command changed into display temperature all in V200R005 and
later versions).
<HUAWEI> display environment
Environment information:
Temperature information:
SlotID CurrentTemperature LowLimit HighLimit
(deg c ) (deg c) (deg c )
0 38 0 60

If the temperature is abnormal, check whether the ambient temperature in the equipment room is
normal, whether the heat dissipation channel in the chassis is blocked, and whether all fan
modules are working properly. Take appropriate measures accordingly. If the fault cannot be
rectified, record the fault information and contact your agent or Huawei enterprise technical
support hotline.
2 View the power information and check whether the status of each present power supply is

Normal(No information is displayed for built-in power supplies).

<HUAWEI> display power

------------------------------------------------------------
SlotID PowerNo Present Mode State Power(W)
------------------------------------------------------------
0 PWRI YES AC Normal 150
0 PWRII NO N/A N/A N/A

If the power status is abnormal, check whether the power supply is switched on and whether the
power cable is loose, and replace the problematic power supply. If the fault cannot be rectified,
3 record the fault information and contact your agent or Huawei enterprise technical support
hotline.
Check fan status. The fan status should be Normal (The command changed into display fan in
V200R005 and later versions).
<HUAWEI> display fan verbose
Slot # FAN # Status Speed Rate Mode Airflow Direction
-------------------------------------------------------------------------
0 1 Normal 30 % AUTO Side-to-Back

If the fan status is abnormal, check whether the fan module is properly connected, whether the
fan blades are blocked, and whether dust is accumulated on the fans. If the preceding situations
occur, reinstall the fan modules or clean the fan blades. If others, replace the fan module.
If the fault cannot be rectified, record the fault information and contact your agent or Huawei
enterprise technical support hotline.
4 Check memory usage information. The memory usage should be lower than 60%.

<HUAWEI> display memory-usage

Memory utilization statistics at 2009-03-29 06:44:59+00:00
System Total Memory Is: 159457152 bytes
Total Memory Used Is: 85775432 bytes
Memory Using Percentage Is: 53%

If the memory usage is too high, observe the memory usage for 5-10 minutes. If the usage is still
high, contact your agent or Huawei enterprise technical support hotline.

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5 Check the CPU usage. The CPU usage should be lower than 80%.

<HUAWEI> display cpu-usage

CPU Usage Stat. Cycle: 60 (Second)
CPU Usage : 4% Max: 100%
CPU Usage Stat. Time : 2009-03-29 07:06:09
CPU utilization for five seconds: 4%: one minute: 4%: five minutes: 4%
Max CPU Usage Stat. Time : 2009-03-03 01:40:45.

TaskName CPU Runtime(CPU Tick High/Tick Low) Task Explanation

BOX 0% 0/ 19345c BOX Output
_TIL 0% 0/ 0 Infinite loop event task
_EXC 0% 0/ 0 Exception Agent Task
VIDL 96% 0/e606b800 DOPRA IDLE

If the usage is too high, observe the usage for 5-10 minutes. If the usage is still high, contact your
agent or Huawei enterprise technical support hotline.
6 View the storage media usage information. The storage media usage should be lower than 80%.

<HUAWEI> dir
Directory of flash:/

Idx Attr Size(Byte) Date Time FileName

0 -rw- 14,083,796 Mar 03 2009 01:37:24 s5700ei-v200r003c00spc300.cc
1 -rw- 1,704 Mar 03 2009 01:42:07 private-data.txt
2 drw- - Oct 01 2008 00:19:13 syslogfile
3 drw- - Oct 01 2008 00:19:22 resetinfo
......
43 -rw- 12,037,660 Jan 04 2009 07:35:42 s5700ei-v100r006c00spc800.cc
44 -rw- 1,116 Mar 24 2009 09:25:15 vrpcfg_v1r6_53ei.zip

30,008 KB total (1,940 KB free)

If the storage media usage exceeds 80%, delete redundant files. For details, see the Configuration
Guide-Basic Configuration.

6
Check the Component Status

Log in to the switch and run the display device command to view component status.

<HUAWEI> display device

S5700-52C-EI's Device status:
Slot Sub Type Online Power Register Status Role
---------------------------------------
0 - 5752C Present PowerOn Registered Normal Master
3 FAN Present PowerOn Registered Normal NA
4 POWER Present PowerOn Registered Normal NA

Check the following items for each component:

Whether the Online value is Present.
Whether the Power value is PowerOn.
Whether the Register value is Registered.
Whether the Status value is Normal.
If the card status is abnormal, record the fault information and handle the fault according to the
Troubleshooting Guide. If the fault cannot be rectified, contact your agent or Huawei enterprise
technical support hotline.

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 Fault Information
Collection and Feedback
When you detect errors on your switch, collect fault information in real time and take the
corresponding measures.
Fault information includes:
Basic fault information: fault occurrence time, symptom, severity, impact, network topology,
measures that have been taken, and effect
Switch running status: device name, version, current configuration, and interface information
Log information: logs recorded when faults occur
Provide the collected information to your agent or Huawei technical support engineers.

Collect Fault Basic Information

When a fault occurs, collect the following fault basic information:

No. Item Collection Method

1 Fault occurrence Record the time when the fault occurs, in minutes.
time
2 Symptom Record the fault symptom and detailed information.

3 Impact Record the severity of the fault and impacted services.

4 Networking Draw a networking diagram, including the upstream and downstream

devices and connected ports.

5 Measures that have Record the measures that have been taken and effect of the measures
been taken (including command execution procedure and output).

Collect Switch Running Information

Log in to the switch and run the display diagnostic-information command to collect switch
running information, including startup configuration, current configuration, port information, time,
and system version.

<HUAWEI> display diagnostic-information dia-info.txt

Now saving the diagnostic information to the device.............................
................................................................................
..............
Info: The diagnostic information was saved to the device successfully.

The generated configuration file is saved in the flash:/ directory by default. You can run the dir
command in the user view to check whether the configuration file is generated.
You can transfer the configuration file to your computer through TFTP, FTP, or SFTP to facilitate
information query and feedback. For details, see the Configuration Guide - Basic Configuration.

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Collect Logs

Device logs involve user operations, system faults, and system security issues. Logs are classified into
user logs and diagnostic logs. After logging in to the switch, obtain the user logs and diagnostic logs
as follows:

<HUAWEI> save logfile //Collect common user logs.

<HUAWEI> system-view
[HUAWEI] diagnose
[HUAWEI-diagnose] save diag-logfile //Collect device diagnostic logs.
[HUAWEI-diagnose] terminal diag-logging //Enable diagnostic log debugging.

You can transfer the files from flash:/syslogfile/, flash:/logfile/, and flash:/resetinfo/ to your computer
through TFTP, FTP, or SFTP to facilitate information query and feedback. For details, see the
Configuration Guide - Basic Configuration.

In V200R009 and later versions, you can only run save logfile all command to save
the logs in the user log buffer area and diagnostic log buffer area to the user log file
and diagnostic log file, respectively.

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 Solution to Device Login
Failure
If you fail to log in to the switch through Telnet or STelnet, log in to the switch through the Console
(also called serial) port and check the Telnet or STelnet configuration.
If you still fail to log in to the switch through the Console port, you cannot perform any operations
related to CLI. In this situation, you need to perform the following operations:

Perform the following operations only when you confirm that the user
service has been interrupted, because these operations will affect user
service. Collect the fault information and contact your agent or Huawei
enterprise technical support hotline.

1 Check and recover the power supply system.

If all indicators on the switch are off and the fans do not work (listening to the noise), the power
supply system fails.
1.Check the power supply switches. If your switch has multiple power supplies installed, at least
one power supply must be switched on.
2.Check the Input or STATUS indicator of the power supply. If the indicator is off, the power supply
input is abnormal. Request the electrician to recover the power lines in the equipment room, rack,
or cabinet.
3.Check the Output indicator of the power supply. If the indicator is off, the power supply is
abnormal. Replace the power supply.
4.If the switch cannot be powered on and no error is found in the preceding checks, contact your
agent or Huawei enterprise technical support hotline.

2 Check and modify the communication parameters of the COM port on your computer.

Check whether the communication parameters of the COM port are the same as the those of the
switch's Console port. If not, modify the communication parameters.
The default settings of the switch's Console port parameters include 9600 bps, 8 data bits, 1 stop
bit, no parity check, and no flow control (the actual settings may be different).
3 Restart the switch.
Power off the switch, and then power on it.

4 Seek technical support.

If the preceding methods are ineffective, contact your agent or Huawei enterprise technical support
hotline.

10
 Risky Operations

Hardware-Related Risky Operations

 Remove or install cables inside a cabinet.
 Remove or install subcards when the switch is running. The subcards of some types are not hot
swappable.
 Remove or install subcards without an ESD wrist strap.

Software-Related Risky Operations

 Run the reboot command to restart the switch.
 Run the shutdown command to shut down physical ports.
 Run the format command to format the storage device.
 Run the delete command to delete files from the storage device.
 Run the reset command to reset protocols.
 Change the authentication method or user login password of the Console port or VTY users.

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 Technical Support

You can seek technical support for maintenance using the following methods:
 Access Huawei's intelligent Q&A customer service system for enterprise business.
 Visit Huawei technical support website for enterprise business and search for Knowledge Base or
post your questions on Support Community.
 Visit Huawei technical support website for enterprise business and search for Hardware
Description and Troubleshooting Guide in Documentation.
 Contact Huawei customer service center.
 Hotline: global service hotline
 Email: [email protected]

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