Hitachi Virtual Storage Platform G/F350, G/

F370, G/F700, G/F900

SVOS RF 8.2

SNMP Agent User Guide

This document describes and provides instructions for using the SNMP Agent on Hitachi Virtual Storage
Platform F350, F370, F700, and F900 all-flash arrays and Hitachi Virtual Storage Platform G350, G370,
G700, and G900 storage systems.

MK-97HM85027-01
June 2018
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SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 2
Contents

Preface..................................................................................................... 5
Intended audience............................................................................................... 5
Product version....................................................................................................5
Release notes......................................................................................................5
Changes in this revision.......................................................................................6
Referenced documents........................................................................................6
Document conventions........................................................................................ 6
Conventions for storage capacity values............................................................. 8
Accessing product documentation.......................................................................9
Getting help..........................................................................................................9
Comments............................................................................................................9

Chapter 1: Introduction........................................................................ 10
SNMP Manager overview.................................................................................. 10
How SNMP works.........................................................................................10
Management Information Base overview..................................................... 11
SNMP Agent configuration.................................................................................11
SNMP Agent overview.......................................................................................12
SNMP traps.................................................................................................. 12
SNMP Agent operations...............................................................................13
SNMP Agent reported errors........................................................................ 13
Component status information from SNMP Manager........................................ 14

Chapter 2: Using SNMP........................................................................ 16

Accessing the Alert Notifications window.......................................................... 16
Managing SNMP trap notification...................................................................... 17
Adding trap notification for SNMP v1 and v2c.............................................. 18
Adding trap notification for SNMP v3........................................................... 19
Changing trap notification for SNMP v1 and v2c..........................................20
Changing trap notification for SNMP v3....................................................... 21
Deleting SNMP trap notification................................................................... 22
Managing SNMP request authentication........................................................... 23
Adding request authentication for SNMP v1 and v2c...................................23
Adding request authentication for SNMP v3................................................ 24
Changing request authentication for SNMP v1 and v2c...............................25

Contents
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 3
 Changing request authentication for SNMP v3............................................ 26
Deleting SNMP request authentication........................................................ 27
Testing SNMP trap reports.................................................................................28

Chapter 3: SNMP supported MIBs.......................................................29

SNMP Agent failure report trap contents........................................................... 29
SNMP Agent extension trap types.....................................................................30
Standard MIB specifications.............................................................................. 30
MIBs supported by SNMP Agent..................................................................30
SNMP Agent MIB access mode................................................................... 31
Example object identifier system.................................................................. 31
MIB mounting specifications supported by SNMP Agent............................. 32
Extension MIB specifications............................................................................. 33
Extension MIB configuration.........................................................................33
raidExMibName............................................................................................35
raidExMibVersion..........................................................................................35
raidExMibAgentVersion................................................................................ 35
raidExMibDkcCount......................................................................................35
raidExMibRaidListTable................................................................................36
raidExMibDKCHWTable............................................................................... 37
raidExMibDKUHWTable............................................................................... 38
raidExMibTrapListTable................................................................................ 39

Chapter 4: Troubleshooting................................................................. 41
Solving SNMP problems....................................................................................41

Glossary............................................................................................. 43

Index................................................................................................... 44

Contents
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 4
Preface
This document describes and provides instructions for using the SNMP Agent on VSP
Gx00 models and VSP Fx00 models.
Please read this document carefully to understand how to use this product, and maintain
a copy for reference purposes.

Intended audience
This document is intended for system administrators, Hitachi Vantara representatives,
and authorized service providers who install, configure, and operate VSP Gx00 models
and VSP Fx00 models.

Readers of this document should be familiar with the following:

■ Data processing and RAID storage systems and their basic functions.
■ Hitachi Virtual Storage Platform Gx00 or Fx00 models and the Product Overview.
■ The Hitachi Device Manager - Storage Navigator software and the System Administrator
Guide.

Product version
This document revision applies to:
■ Firmware 88-02-0x or later
■ SVOS RF 8.2 or later

Release notes
Read the release notes before installing and using this product. They may contain
requirements or restrictions that are not fully described in this document or updates or
corrections to this document. Release notes are available on Hitachi Vantara Support
Connect: https://knowledge.hitachivantara.com/Documents.

Preface
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 5
 Changes in this revision

Changes in this revision

■ Updated information on raidExMibDKUHWTable.

Referenced documents
■ Command Control Interface User and Reference Guide, MK-90RD7010
■ System Administrator Guide, MK-97HM85028
■ SIM Reference Guide, MK-97HM85023

Document conventions
This document uses the following storage system terminology conventions:

Convention Description

VSP Fx00 models Refers to all of the following models, unless otherwise noted.
■ Hitachi Virtual Storage Platform F350
■ Hitachi Virtual Storage Platform F370
■ Hitachi Virtual Storage Platform F700
■ Hitachi Virtual Storage Platform F900

VSP Gx00 models Refers to all of the following models, unless otherwise noted.
■ Hitachi Virtual Storage Platform G350
■ Hitachi Virtual Storage Platform G370
■ Hitachi Virtual Storage Platform G700
■ Hitachi Virtual Storage Platform G900

This document uses the following typographic conventions:

Convention Description

Bold ■ Indicates text in a window, including window titles, menus,

menu options, buttons, fields, and labels. Example:
Click OK.
■ Indicates emphasized words in list items.

Preface
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 6
 Document conventions

Convention Description

Italic ■ Indicates a document title or emphasized words in text.

■ Indicates a variable, which is a placeholder for actual text
provided by the user or for output by the system. Example:

pairdisplay -g group

(For exceptions to this convention for variables, see the entry for
angle brackets.)

Monospace Indicates text that is displayed on screen or entered by the user.

Example: pairdisplay -g oradb

< > angle Indicates variables in the following scenarios:

brackets ■ Variables are not clearly separated from the surrounding text or
from other variables. Example:

Status-<report-name><file-version>.csv

■ Variables in headings.

[ ] square Indicates optional values. Example: [ a | b ] indicates that you can

brackets choose a, b, or nothing.

{ } braces Indicates required or expected values. Example: { a | b } indicates

that you must choose either a or b.

| vertical bar Indicates that you have a choice between two or more options or
arguments. Examples:
[ a | b ] indicates that you can choose a, b, or nothing.
{ a | b } indicates that you must choose either a or b.

This document uses the following icons to draw attention to information:

Icon Label Description

Note Calls attention to important or additional information.

Tip Provides helpful information, guidelines, or suggestions for

performing tasks more effectively.

Caution Warns the user of adverse conditions and/or consequences

(for example, disruptive operations, data loss, or a system
crash).

Preface
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 7
 Conventions for storage capacity values

Icon Label Description

WARNING Warns the user of a hazardous situation which, if not

avoided, could result in death or serious injury.

Conventions for storage capacity values

Physical storage capacity values (for example, disk drive capacity) are calculated based
on the following values:

Physical capacity unit Value

1 kilobyte (KB) 1,000 (103) bytes

1 megabyte (MB) 1,000 KB or 1,0002 bytes

1 gigabyte (GB) 1,000 MB or 1,0003 bytes

1 terabyte (TB) 1,000 GB or 1,0004 bytes

1 petabyte (PB) 1,000 TB or 1,0005 bytes

1 exabyte (EB) 1,000 PB or 1,0006 bytes

Logical capacity values (for example, logical device capacity, cache memory capacity) are
calculated based on the following values:

Logical capacity unit Value

1 block 512 bytes

1 cylinder Mainframe: 870 KB

Open-systems:
■ OPEN-V: 960 KB
■ Others: 720 KB

1 KB 1,024 (210) bytes

1 MB 1,024 KB or 1,0242 bytes

1 GB 1,024 MB or 1,0243 bytes

1 TB 1,024 GB or 1,0244 bytes

1 PB 1,024 TB or 1,0245 bytes

Preface
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 8
 Accessing product documentation

Logical capacity unit Value

1 EB 1,024 PB or 1,0246 bytes

Accessing product documentation

Product user documentation is available on Hitachi Vantara Support Connect: https://
knowledge.hitachivantara.com/Documents. Check this site for the most current
documentation, including important updates that may have been made after the release
of the product.

Getting help
Hitachi Vantara Support Connect is the destination for technical support of products and
solutions sold by Hitachi Vantara. To contact technical support, log on to Hitachi Vantara
Support Connect for contact information: https://support.hitachivantara.com/en_us/
contact-us.html.
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Go to community.hitachivantara.com, register, and complete your profile.

Comments
Please send us your comments on this document to
[email protected]. Include the document title and number, including
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whenever possible. All comments become the property of Hitachi Vantara Corporation.
Thank you!

Preface
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 9
Chapter 1: Introduction
This chapter provides an overview of the SNMP implementation for monitoring Hitachi
Virtual Storage Platform F350, F370, F700, F900 and Hitachi Virtual Storage Platform
G350, G370, G700, G900 storage systems, including the agent and management
functions.

SNMP Manager overview

SNMP Manager is installed in the network management station. It collects and manages
information from SNMP agents installed in the managed devices on the network.
The SNMP Manager graphically displays information collected from two or more SNMP
agents, accumulates the information in the database, and analyzes problems discovered
while accumulating this information.

Note: SNMP versions v1, v2c, and v3 are supported.

How SNMP works

Simple Network Management Protocol (SNMP) is an industry-standard protocol for
managing and monitoring network devices, including disk devices, routers, and hubs.
SNMP uses Simple Gateway Management Protocol (SGMP) to manage TCP/IP gateways.
The following figure shows an example SNMP environment.

Chapter 1: Introduction
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 10
 Management Information Base overview

An SNMP manager monitors the devices, which are referred to as managed nodes.
Typically, an SNMP Manager polls the SNMP agents on a periodic basis. The manager
receives the reports from the agents and determines whether the devices are operating
normally. If an abnormal event occurs, an SNMP Agent can report the condition without
a request from the manager, by using a trap message.
When an SNMP manager polls an agent, the following dialogue takes place:
■ An SNMP Manager sends a request packet to an SNMP Agent, which requests data
regarding the status of the managed node.
■ The SNMP Agent sends a response packet back to the SNMP Manager.
■ SNMP uses the TCP/IP User Datagram Protocol (UDP). If the SNMP Agent does not
respond within a specified time period, the SNMP Manager re-sends the request
packet. That time period is set by the system administrator, taking into account the
network traffic and operation policy.
■ If an SNMP Agent again does not respond to the resent packet, the SNMP Manager
assumes that an error has occurred. Depending on the times set for polling and
response, this dialogue can take several seconds.
If an SNMP Agent detects an abnormal event, it sends a trap to the SNMP Manager.
However, if a trap is dropped in transmission, the SNMP Manager does not know that it
was sent. For this reason, you should use both polling and traps to determine whether
an abnormal event has occurred.

Management Information Base overview

The standardized configuration and database of network management information is
called a Management Information Base (MIB). A standard MIB is common to all SNMP
interfaces. An extension MIB is defined by the particular managed device or protocol.
A MIB is a collection of standardized configuration and network management
information that is contained in each device on the network. Each MIB contains a set of
parameters called managed objects. Each managed object consists of a parameter
name, one or more parameters, and a group of operations that can be executed with the
object. The MIB defines the type of information that can be obtained from a managed
device, and the device settings that can be controlled from a management system.
The MIB definition file, VSPGx00MIB.txt, is located in the program\SNMP folder of the
software media kit.

SNMP Agent configuration

The SNMP Agent runs on the storage system.
The SNMP Agent communicates with the SNMP manager through the LAN between the
storage system and the SNMP manager.

Chapter 1: Introduction
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 11
 SNMP Agent overview

Note: If you cannot use two or more MIB definition files for USP, USP V/VM,
VSP, VSP G1x00, VSP F1500, VSP Gx00 models, or VSP Fx00 models because of
the specifications of the SNMP manager software, use the MIB definition files
for VSP F350, F370, F700, F900 or VSP G350, G370, G700, G900. Error reports
include storage system nicknames, which can be used to identify each
storage system.

The following figure illustrates the SNMP environment.

The following figure shows an example of SNMP operations using an SNMP manager.

SNMP Agent overview

The SNMP Agent is mounted on a managed device (such as a hard disk) in the network. It
collects error information, the usage condition, and other information about the device,
and forwards the information to the SNMP Manager.

The SNMP Agent reports disk storage system failures to the manager using the SNMP
trap function.

SNMP traps
An SNMP Agent reports storage system errors to the SNMP Manager using the SNMP
trap function.

Chapter 1: Introduction
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 12
 SNMP Agent operations

When an error occurs, the SNMP Agent issues an SNMP trap to the SNMP Manager that
includes the product number, nickname, reference code, component where the failure
occurred, failure date and time, and detailed information about the failure.
For details about SNMP trap reference codes, see the SIM reference guide.
The following table lists the types of events that trigger an SNMP Agent trap.

Events Description

Acute failure detected. All operations in a storage system stopped.

Serious failure detected. Operation in a component where a failure occurred

stopped.

Moderate failure Partial failure.

detected.

Service failure detected. Minor failure.

SNMP Agent operations

Operations that an SNMP Agent can perform fall into the categories GET REQUEST,
GETNEXT REQUEST, GETBULK REQUEST, and TRAP.
The following table describes the types of SNMP Agent operations.

Operation Description

GET Obtains a specific MIB object value.

REQUEST
GET REQUEST is the request from an SNMP Manager, and GET RESPONSE
is the agent's response to that request.

GETNEXT Continuously finds a MIB object.

REQUEST
GETNEXT REQUEST is the request from an SNMP Manager, and GET
RESPONSE is the agent's response to that request.

GETBULK Continuously finds specified MIB objects only.

REQUEST
GETBULK REQUEST is the request from an SNMP Manager, and GET
RESPONSE is the agent's response to that request.

TRAP Reports an event (failure) to an SNMP Manager.

TRAP occurs without a request from the SNMP Manager.

SNMP Agent reported errors

Several different types of errors can be reported when GET REQUEST, GETNEXT
REQUEST, and GETBULK REQUEST operations are sent to an SNMP Agent.

Chapter 1: Introduction
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 13
 Component status information from SNMP Manager

The following table describes the errors that can be reported and suggests corrective
action.

Error Description Corrective action

noError (0) Normal N/A

noSuchName ■ There are no MIB objects that are Verify that the name of the
(2) required. (Not supported.) requested object is correct.
■ The GETNEXT REQUEST command
that is specified for the following
object identifier of the last supported
MIB object is received.

SET REQUEST is received. SET REQUEST operation is

not supported.

genErr (5) Error occurred for other reasons. Retry the operation.

Component status information from SNMP Manager

You can obtain the status information of certain storage system components from the
SNMP Manager.
The following table lists the components for which the status can be obtained.

Area Component name

Storage System Processor(s)

Cache

Power supplies

Batteries

Fans

Others

DB Power supplies

Environments

Drives

The following table lists the status of storage system components, as well as the trap
report functions.

Chapter 1: Introduction
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 14
 Component status information from SNMP Manager

Status Description

Normal Normal operation.

Acute failure detected All operations in a storage system stopped.

Serious failure detected Operation in a component where a failure occurred

stopped.

Moderate failure Partial failure.

detected

Service failure detected Minor failure.

Chapter 1: Introduction
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 15
Chapter 2: Using SNMP
By using the maintenance utility, you can manage alert settings, SNMP trap notification,
SNMP request authentication, test SNMP trap reports.

Accessing the Alert Notifications window

Since the other topics (SNMP v1, v2c , and v3) talk about how to configure in details, this
high level (useless) topic should either be removed or modified to talk about how to
access the config window. The edits below show the latter.
You can configure SNMP traps using the Alert Notifications window in the maintenance
utility.

Before you begin

You must have the Storage Administrator (Initial Configuration) role to perform this task.

Procedure
1. Display the Device Manager - Storage Navigator main window.
2. From the Maintenance Utility menu, select Alert Notifications.
3. In the Alert Notifications window, click Set Up.
4. In the Set Up Alert Notifications window, select the SNMP tab.

Chapter 2: Using SNMP

SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 16
 Managing SNMP trap notification

5. For Notification Alert, select one of the following:

■ All (Sends alerts of all SIMs.)
■ Host Report (Sends alerts only of SIMs that report to hosts. Alert destinations
are common to Syslog, SNMP, and Email.)

6. Confirm the settings, and then click Apply.

Managing SNMP trap notification

Use the procedure for the SNMP version you use to set SNMP trap notification. The items
to specify are different depending on the SNMP version.

Chapter 2: Using SNMP

SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 17
 Adding trap notification for SNMP v1 and v2c

Adding trap notification for SNMP v1 and v2c

Follow this procedure to add IP addresses and communities to trap notification for SNMP
versions v1 and v2c.

Procedure
1. Display the Device Manager - Storage Navigator main window.
2. From the Maintenance Utility menu, select Alert Notifications.
3. In the Alert Notifications window, click Set Up.
4. In the Set Up Alert Notifications window, select the SNMP tab.
5. Under SNMP Agent, click Enable.
6. Under SNMP Version, select v1 or v2c.
7. Under Registered Sending Trap Settings, click Add.
8. In the Add Sending Trap Setting window, under Community, complete one of the
following:
■ If you select an existing community, uncheck the New checkbox, and then select
from the list of existing community names.
■ If you add a new community, check the New check box, and then enter a
community name.
You can enter up to 180 letters, numbers, and symbols, except the following:

" \ ; : , * ? < > | / ^ & % '

Do not use a space at the beginning or end of the name.

9. Under Send Trap To, complete the following:

■ To enter a new IP address, check the New check box. Select IPv4 or IPv6 for the
version of the IP address, and then enter an IP address.
■ To use an existing IP address, uncheck the New check box. Select an existing IP
address from the pull-down menu.

■ To add more IP addresses, click Add IP Address to add input fields.

■ To delete an IP address from Send Trap to, click the - button to delete the IP
address.

Note: Any IP address that has all values set to zero (0) cannot be
specified for IPv4 and IPv6. The IPv6 address is specified by entering
eight hexadecimal numbers that are separated by colons (:) using a
maximum of 4 digits from zero (0) to FFFF, inclusive. The default form of
the IPv6 address can be specified.

10. Click OK.

The IP address and community you entered are added to the Registered Sending
Trap Settings table.
11. Confirm the settings, and then click Apply.

Chapter 2: Using SNMP

SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 18
 Adding trap notification for SNMP v3

Adding trap notification for SNMP v3

Follow this procedure to add IP addresses and users to trap notification for SNMP v3.

Procedure
1. Display the Device Manager - Storage Navigator main window.
2. From the Maintenance Utility menu, select Alert Notifications.
3. In the Alert Notifications window, click Set Up.
4. In the Set Up Alert Notifications window, select the SNMP tab.
5. Under SNMP Agent, click Enable.
6. Under SNMP Version, select v3.
7. Under Registered Sending Trap Settings, click Add.
8. In the Add Sending Trap Setting window, under Send Trap To, select IPv4 or IPv6
and enter an IP address.

Note: Any IP address that has all values set to zero (0) cannot be
specified for IPv4 and IPv6. The IPv6 address is specified by entering
eight hexadecimal numbers that are separated by colons (:) using a
maximum of 4 digits from zero (0) to FFFF, inclusive. The default form of
the IPv6 address can be specified.

9. Under User Name, enter a user name.

Note:
If you use a user name that has already been specified for Sending Trap
Setting or Request Authentication Setting, specify the same settings
for the following options that were specified for that name. Otherwise,
SNMP traps might not be sent correctly.
■ Authentication
■ Authentication - Protocol
■ Authentication - Password
■ Encryption
■ Encryption - Protocol
■ Encryption - Key

You can enter up to 32 letters, numbers, and symbols, except the following:

" \ ; : , * ? < > | / ^ & %

Do not use a space at the beginning or end of the name.

10. Under Authentication, select whether to Enable or Disable authentication.

If you select Enable, complete the following steps:
a. For Protocol, select an authentication type.
b. For Password, enter a password.

Chapter 2: Using SNMP

SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 19
 Changing trap notification for SNMP v1 and v2c

11. Under Encryption, select whether to Enable or Disable encryption.

If you select Enable, complete the following steps:
a. For Protocol, select an encryption type.
b. For Key, enter a key.
c. For Re-enter Key, enter the same key for confirmation.

12. Click OK.

The IP address and user you entered are added to the Registered Sending Trap
Settings table.
13. Confirm the settings, and then click Apply.

Changing trap notification for SNMP v1 and v2c

Follow this procedure to change the IP addresses and communities for trap notification
for SNMP versions v1 and v2c.

Before you begin

You must have the Storage Administrator (Initial Configuration) role to perform this task.

Procedure
1. Display the Device Manager - Storage Navigator main window.
2. From the Maintenance Utility menu, select Alert Notifications.
3. In the Alert Notifications window, click Set Up.
4. In the Set Up Alert Notifications window, select the SNMP tab.
5. Under SNMP Agent, click Enable.
6. Under SNMP Version, select v1 or v2c.
7. Under Registered Sending Trap Settings, select a trap setting that you want to
change, and then click Change.
8. In the Change Sending Trap Setting window, under Community, enter a
community name.
You can enter up to 180 letters, numbers, and symbols, except the following:

" \ ; : , * ? < > | / ^ & % '

Do not use a space at the beginning or end of the name.

9. Under Send Trap To, complete the following:

■ If you enter a new IP address, click Add IP Address to add input fields. Check the
New check box, and then select IPv4 or IPv6 for the version of the IP address.
Enter an IP address.
■ If you use an existing IP address, uncheck the New check box. Select an existing
IP address from the pull-down menu.
■ If you delete an IP address from Send Trap to, click the - button to delete the IP
address.

Chapter 2: Using SNMP

SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 20
 Changing trap notification for SNMP v3

10. Click OK.

The IP address and community that you entered are changed to the Registered
Sending Trap Settings table.
11. Confirm the settings, and then click Apply.

Changing trap notification for SNMP v3

Follow this procedure to change the IP addresses and users for SNMP v3 trap
notification.

Before you begin

You must have the Storage Administrator (Initial Configuration) role to perform this task.

Procedure
1. Display the Device Manager - Storage Navigator main window.
2. From the Maintenance Utility menu, select Alert Notifications.
3. In the Alert Notifications window, click Set Up.
4. In the Set Up Alert Notifications window, select the SNMP tab.
5. Under SNMP Agent, click Enable.
6. Under SNMP Version, select v3.
7. Under Registered Sending Trap Settings, select a trap setting that you want to
change, and then click Change.
8. In the Change Sending Trap Setting window, under Send Trap To, select IPv4 or
IPv6 and enter an IP address.

Note: Any IP address that has all values set to zero (0) cannot be
specified for IPv4 and IPv6. The IPv6 address is specified by entering
eight hexadecimal numbers that are separated by colons (:) using a
maximum of 4 digits from zero (0) to FFFF, inclusive. The default form of
the IPv6 address can be specified.

9. Under User Name, enter a user name.

Note:
If you use a user name that has already been specified for Sending Trap
Setting or Request Authentication Setting, specify the same settings
for the following options that were specified for that name. Otherwise,
SNMP traps might not be sent correctly.
■ Authentication
■ Authentication - Protocol
■ Authentication - Password
■ Encryption
■ Encryption - Protocol
■ Encryption - Key

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 Deleting SNMP trap notification

You can enter up to 32 letters, numbers, and symbols, except the following:

" \ ; : , * ? < > | / ^ & %

Do not use a space at the beginning or end of the name.

10. Under Authentication, select whether to Enable or Disable authentication.

If you select Enable, complete the following steps:
a. For Protocol, select an authentication type.
b. If you change your password, check the Change Password checkbox and then
enter a password.

11. Under Encryption, select whether to Enable or Disable encryption.

If you select Enable, complete the following steps:
a. For Protocol, select an encryption type.
b. If you change a key, check the Change Key checkbox and then enter a key.
c. For Re-enter Key, enter the same key for confirmation.

12. Click OK.

The IP address and user you entered are changed to the Registered Sending Trap
Settings table.
13. Confirm the settings, and then click Apply.

Deleting SNMP trap notification

Follow this procedure to delete IP addresses and communities or users from SNMP trap
notification.

Before you begin

You must have the Storage Administrator (Initial Configuration) role to perform this task.

Procedure
1. Display the Device Manager - Storage Navigator main window.
2. From the Maintenance Utility menu, select Alert Notifications.
3. In the Alert Notifications window, click Set Up.
4. In the Set Up Alert Notifications window, select the SNMP tab.
5. Under SNMP Agent, click Enable.
6. Under SNMP Version, select your SNMP version.
7. Under Registered Sending Trap Settings, select one or more specific combinations
of IP address and community or user, and then click Delete.
8. Confirm the settings, and then click Apply.

Chapter 2: Using SNMP

SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 22
 Managing SNMP request authentication

Managing SNMP request authentication

Use the procedure for the SNMP version you use to set SNMP request authentication.
The items to specify are different depending on the SNMP version.

Adding request authentication for SNMP v1 and v2c

Follow this procedure to add IP addresses and communities for request authentication
for SNMP versions v1 and v2c.

Before you begin

You must have the Storage Administrator (Initial Configuration) role to perform this task.

Procedure
1. Display the Device Manager - Storage Navigator main window.
2. From the Maintenance Utility menu, select Alert Notifications.
3. In the Alert Notifications window, click Set Up.
4. In the Set Up Alert Notifications window, select the SNMP tab.
5. Under SNMP Agent, click Enable.
6. Under SNMP Version, select v1 or v2c.
7. Under Registered Request Authentication Settings, click Add.
8. In the Add Request Authentication Setting window, under Community, complete
one of the following:
■ If you add a new community, check the New check box, and then enter a
community name.
■ If you select an existing community, uncheck the New check box, and then select
from the list of existing community names.
You can enter up to 180 letters, numbers, and symbols, except the following:

" \ ; : , * ? < > | / ^ & % '

Do not use a space at the beginning or end of the name.

9. Under Request Permitted, complete the following:

■ If you want to allow REQUEST operations from all managers, select the All check
box.
■ If you want to allow REQUEST operations only from specified managers, select
IPv4 or IPv6 and enter an IP address, or select from the list of existing IP
addresses.
■ If you enter a new IP address, check the New check box. Select IPv4 or IPv6 for
the version of the IP address, and then enter an IP address.
■ If you use an existing IP address, uncheck the New check box. Select an existing
IP address from the pull-down menu.

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 Adding request authentication for SNMP v3

■ If you add more IP addresses, click Add IP Address to add input fields.
■ If you delete an IP address from Request Permitted, click the - button to delete
the IP address.

Note: Any IP address that has all values set to zero (0) cannot be
specified for IPv4 and IPv6. The IPv6 address is specified by entering
eight hexadecimal numbers that are separated by colons (:) using a
maximum of 4 digits from zero (0) to FFFF, inclusive. The default form of
the IPv6 address can be specified.
10. Click OK
The community and IP address that you entered are added to the Registered
Request Authentication Settings table.
11. Confirm the settings, and then click Apply.

Adding request authentication for SNMP v3

Follow this procedure to add IP addresses and users for SNMP v3 request authentication.

Before you begin

You must have the Storage Administrator (Initial Configuration) role to perform this task.

Procedure
1. Display the Device Manager - Storage Navigator main window.
2. From the Maintenance Utility menu, select Alert Notifications.
3. In the Alert Notifications window, click Set Up.
4. In the Set Up Alert Notifications window, select the SNMP tab.
5. Under SNMP Agent, click Enable.
6. Under SNMP Version, select v3.
7. Under Registered Request Authentication Settings, click Add.
8. In the Add Request Authentication Setting window, under User Name, enter a
user name.

Note:
If you use a user name that has already been specified for Sending Trap
Setting or Request Authentication Setting, specify the same settings
for the following options that were specified for that name. Otherwise,
SNMP traps might not be sent correctly.
■ Authentication
■ Authentication - Protocol
■ Authentication - Password
■ Encryption
■ Encryption - Protocol
■ Encryption - Key

Chapter 2: Using SNMP

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 Changing request authentication for SNMP v1 and v2c

You can enter up to 32 letters, numbers, and symbols, except the following:

" \ ; : , * ? < > | / ^ & %

Do not use a space at the beginning or end of the name.

9. Under Authentication, select whether to Enable or Disable authentication.

If you select Enable, complete the following steps:
a. For Protocol, select an authentication type.
b. For Password, enter a password.

10. Under Encryption, select whether to Enable or Disable encryption.

If you select Enable, complete the following steps:
a. For Protocol, select an encryption type.
b. For Key, enter a key.
c. For Re-enter Key, enter the same key for confirmation.

11. Click OK.

The user you entered is added to the Registered Request Authentication
Settings table.
12. Confirm the settings, and then click Apply.

Changing request authentication for SNMP v1 and v2c

Follow this procedure to change IP addresses and communities for request
authentication for SNMP versions v1 and v2c.

Before you begin

You must have the Storage Administrator (Initial Configuration) role to perform this task.

Procedure
1. Display the Device Manager - Storage Navigator main window.
2. From the Maintenance Utility menu, select Alert Notifications.
3. In the Alert Notifications window, click Set Up.
4. In the Set Up Alert Notifications window, select the SNMP tab.
5. Under SNMP Agent, click Enable.
6. Under SNMP Version, select v1 or v2c.
7. Under Registered Request Authentication Settings, select an authentication
setting that you want to change and then click Change.
8. In the Change Request Authentication Setting window, under Community, enter
a community name.
You can enter up to 180 letters, numbers, and symbols, except the following:

" \ ; : , * ? < > | / ^ & % '

Do not use a space at the beginning or end of the name.

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 Changing request authentication for SNMP v3

9. Under Request Permitted, complete the following:

■ If you want to allow REQUEST operations from all managers, select the All check
box.
■ If you want to allow REQUEST operations only from specified managers, select
IPv4 or IPv6 and enter an IP address, or select from the list of existing IP
addresses.
■ If you enter a new IP address, click Add IP Address to add input fields, and then
check the New check box. Select IPv4 or IPv6 for the version of the IP address,
and then enter an IP address.
■ If you use an existing IP address, uncheck the New check box. Select an existing
IP address from the pull-down menu.
■ If you delete an IP address from Request Permitted, click the - button to delete
the IP address.

Note: Any IP address that has all values set to zero (0) cannot be
specified for IPv4 and IPv6. The IPv6 address is specified by entering
eight hexadecimal numbers that are separated by colons (:) using a
maximum of 4 digits from zero (0) to FFFF, inclusive. The default form of
the IPv6 address can be specified.

10. Click OK.

The community and IP address that you entered are changed to the Registered
Request Authentication Settings table.
11. Confirm the settings, and then click Apply.

Changing request authentication for SNMP v3

Follow this procedure to change IP addresses and users for SNMP v3 request
authentication.

Before you begin

You must have the Storage Administrator (Initial Configuration) role to perform this task.

Procedure
1. Display the Device Manager - Storage Navigator main window.
2. From the Maintenance Utility menu, select Alert Notifications.
3. In the Alert Notifications window, click Set Up.
4. In the Set Up Alert Notifications window, select the SNMP tab.
5. Under SNMP Agent, click Enable.
6. Under SNMP Version, select v3.
7. Under Registered Request Authentication Settings, select an authentication
setting that you want to change, and then click Change.
8. In the Change Request Authentication Setting window, under User Name, enter
a user name.

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 Deleting SNMP request authentication

Note:
If you use a user name that has already been specified for Sending Trap
Setting or Request Authentication Setting, specify the same settings
for the following options that were specified for that name. Otherwise,
SNMP traps might not be sent correctly.
■ Authentication
■ Authentication - Protocol
■ Authentication - Password
■ Encryption
■ Encryption - Protocol
■ Encryption - Key

You can enter up to 32 letters, numbers, and symbols, except the following:

" \ ; : , * ? < > | / ^ & %

Do not use a space at the beginning or end of the name.

9. Under Authentication, select whether to Enable or Disable authentication.

If you select Enable, complete the following steps:
a. For Protocol, select an authentication type.
b. If you change your password, check the Change Password checkbox, and then
enter a password.

10. Under Encryption, select whether to Enable or Disable encryption.

If you select Enable, complete the following steps:
a. For Protocol, select an encryption type.
b. If you change a key, check the Change Key checkbox, and then enter a key.
c. For Re-enter Key, enter the same key for confirmation.

11. Click OK.

The user you entered is changed to the Registered Request Authentication
Settings table.
12. Confirm the settings, and then click Apply.

Deleting SNMP request authentication

Follow this procedure to delete IP addresses and communities or users from request
authentication.

Before you begin

You must have the Storage Administrator (the Initial Configuration) role to perform this
task.

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SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 27
 Testing SNMP trap reports

Procedure
1. Display the Device Manager - Storage Navigator main window.
2. From the Maintenance Utility menu, select Alert Notifications.
3. In the Alert Notifications window, click Set Up.
4. In the Set Up Alert Notifications window, select the SNMP tab.
5. Under SNMP Agent, click Enable.
6. Under SNMP Version, select your SNMP version.
7. Under Registered Request Authentication Settings, select one or more specific
combinations of IP address and community or user, and then click Delete.
8. Confirm the settings, and then click Apply.

Testing SNMP trap reports

Follow this procedure to test SNMP trap reporting by sending a test trap.

Before you begin

An IP address and community have been added in the Set Up Alert Notifications
window.
You must have the Storage Administrator (Initial Configuration) role to perform this task.

Procedure
1. Display the Device Manager - Storage Navigator main window.
2. From the Maintenance Utility menu, select Alert Notifications.
3. Select the SNMP tab.
4. Click Send Test SNMP Trap.
Reports the test SNMP trap to the community or user registered in the storage
system. Reports the events registered in the storage system instead of the events
that are set on the SNMP tab. If you want to test the events set on the SNMP tab,
click Finish and apply to the storage system, and then report the test SNMP trap.
5. Verify whether the SNMP trap report (reference code 7fffff) is received by the SNMP
manager that has the IP address specified for Sending Trap Setting in the Alert
Notifications window.

Chapter 2: Using SNMP

SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 28
Chapter 3: SNMP supported MIBs
This chapter describes the standard and extension MIB specifications, and trap
configuration.

SNMP Agent failure report trap contents

A standard extension trap protocol data unit (PDU) includes the product number of the
device that experienced the failure, the device nickname, and a failure reference code. A
failure report trap contains additional information about the failure, such as the area,
date, and time of the failure.
If you obtain the information with the GetRequest command, access the MIB by using
the product number of the device as an index.
The following table shows the failure report trap.

Name Object identifier Type Description

eventTrapSerial .1.3.6.1.4.1.116.5.11.4.2.1 INTEGER The product

Number number of the
device that
experienced the
failure.

eventTrapNickn .1.3.6.1.4.1.116.5.11.4.2.2 DisplayString The device

ame nickname
"HM850" is
displayed.

eventTrapREFCO .1.3.6.1.4.1.116.5.11.4.2.3 DisplayString The failure

DE reference code.

eventTrapPartsI .1.3.6.1.4.1.116.5.11.4.2.4 OBJECT The area where

D IDENTIFIER the failure
occurred.*

eventTrapDate .1.3.6.1.4.1.116.5.11.4.2.5 DisplayString Failure occurrence

date.

eventTrapTime .1.3.6.1.4.1.116.5.11.4.2.6 DisplayString Failure occurrence

time.

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 SNMP Agent extension trap types

Name Object identifier Type Description

eventTrapDescri .1.3.6.1.4.1.116.5.11.4.2.7 DisplayString Detailed

ption information of a
failure.

*The object identifier for a failure in a storage system processor would be

.1.3.6.1.4.1.116.5.11.4.1.1.6.1.2.

SNMP Agent extension trap types

SNMP Agent extension trap types are set according to the severity. The character strings
following "RaidEventUser" indicate their severity.
The following table describes the SNMP Agent extension trap types.

Specific Trap
Code Trap Description

1 RaidEventUserAcute All operations in a storage system stopped.

2 RaidEventUserSerious Operation in a component where a failure

occurred stopped.

3 RaidEventUserModerate Partial failure.

4 RaidEventUserService Minor failure.

Standard MIB specifications

MIBs supported by SNMP Agent

SNMP Agent supports a limited number of MIBs. If you send a GET request for an object
(MIB) that is not supported, you will receive NoSuchName as a GET RESPONSE.
The following table lists MIBs and indicates whether they are supported.

MIB Support

Standard MIB: MIB-II system group Yes

interface group No

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 SNMP Agent MIB access mode

MIB Support

at group

ip group

icmp group

tcp group

udp group

egp group

snmp group

Extension MIB Yes

SNMP Agent MIB access mode

The access mode for MIB in all communities is read only. If you send a GET request for a
SET REQUEST operation, you will receive NoSuchName as a RESPONSE.

Example object identifier system

The following figure shows an example object system supported by SNMP Agent.

Chapter 3: SNMP supported MIBs

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 MIB mounting specifications supported by SNMP Agent

MIB mounting specifications supported by SNMP Agent

SNMP Agent supports two MIB mounting specifications.
The supported MIB mounting specifications are as follows:
■ mgmt OBJECT IDENTIFIER ::= {iso(1) org(3) dod(6) internet(1) 2 }
■ mib-2 OBJECT IDENTIFIER ::= {mgmt 1}
An SNMP Agent mounts only system groups in mib-2, as shown in the following table.

Name Description Mounted value

sysObjectID This is the product Fixed value. See Object identifier system
{system 2} identification number. (on page 31) .
1.3.6.1.4.1.116.3.11.4.1.1

sysUpTime An accumulated time from Unit: 100 ms

{system 3} an SNMP agent.

sysContact A manager who manages an Maximum 180 characters in an ASCII

{system 4} agent or a contact address. characters string. Input by a user from an
SNMP setting window.*

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 Extension MIB specifications

Name Description Mounted value

sysName The name of an agent Maximum 180 characters in an ASCII

{system 5} manager characters string. Input by a user from an
SNMP setting window.*

sysLocation An agent setup location. Maximum 180 characters in an ASCII

{system 6} characters string. Input by a user from an
SNMP setting window.*

sysService Value indicating a service. Fixed value 76 (decimal)

{system 7}

*The following symbols cannot be used: \ , / : ; * ? " < > | & % ^

Extension MIB specifications

Extension MIB configuration

The following shows the extension MIB object system for the storage system.

raidExMibRoot(1)
├-raidExMibName(1) Maintenance utility product name
├-raidExMibVersion(2) Maintenance utility firmware version
├-raidExMibAgentVersion(3) Extension MIB internal version
├-raidExMibDkcCount(4) Number of DKC
├-raidExMibRaidListTable(5) List of DKC
├-raidExMibDKCHWTable(6) Disk control device information
├-raidExMibDKUHWTable(7) Disk device information
├-raidExMibTrapListTable(8) Error information list

The following figures show an example extension MIB configuration.

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 Extension MIB configuration

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 raidExMibName

raidExMibName
raidExMibName indicates the product name.

raidExMibName OBJECT-TYPE
SYNTAX DisplayString
ACCESS read-only
STATUS mandatory
DESCRIPTION "product name."
::={ raidExMibRoot 1 }

raidExMibVersion
raidExMibVersion indicates the maintenance utility firmware version.

raidExMibVersion OBJECT-TYPE
SYNTAX DisplayString
ACCESS read-only
STATUS mandatory
DESCRIPTION "GUM firmware version."
::= { raidExMibRoot 2 }

raidExMibAgentVersion
raidExMibAgentVersion indicates the internal version of the extension MIB.

raidExMibAgentVersion OBJECT-TYPE
SYNTAX DisplayString
ACCESS read-only
STATUS mandatory
DESCRIPTION "Extension agent version."
::= { raidExMibRoot 3 }

raidExMibDkcCount
raidExMibDkcCount suggests the number of a storage system.

raidExMibDkcCount OBJECT TYPE

SYNTAX INTEGER
ACCESS read-only
STATUS mandatory
DESCRIPTION "Number of DKC"
::={ raidExMibRoot 4}

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 raidExMibRaidListTable

raidExMibRaidListTable
raidExMibRaidListTable indicates the storage system.

raidExMibRaidListTable OBJECT TYPE

SYNTAX SEQUENCE OF raidExMibRaidListEntry
ACCESS not-accessible
STATUS mandatory
DESCRIPTION "List of DKC."
::={ raidExMibRoot 5}

raidExMibRaidListEntry OBJECT TYPE

SYNTAX RaidExMibRaidListEntry
ACCESS not-accessible
STATUS mandatory
DESCRIPTION "Entry of DKC list."
INDEX { raidlistSerialNumber }
::={ raidExMibRaidListTable 1}

The following table lists the information displayed for each storage system

Mounted
Name Type Description value Attribute

raidlistSerialNumber INTEGER Storage system 400,001 - read-only

product number 499,999
::=RaidExMibRaidListEntr
(index).
y(1)

raidlistMibNickName DisplaySt Storage system (Max. 18 read-only

ring nickname. characters)
::=RaidExMibRaidListEntr
y(2)

raidlistDKCMainVersion DisplaySt Software version. Max. 14 read-only

ring characters
::=RaidExMibRaidListEntr
y(3)

raidlistDKCProductName DisplaySt Storage system 7 read-only

ring product type. characters*
::=RaidExMibRaidListEntr
y(4)

*HM850 will be used as storage system product type raidlistDKCProductName.

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 raidExMibDKCHWTable

raidExMibDKCHWTable
raidExMibDKCHWTable indicates the status of the storage system components.

raidExMibDKCHWTable OBJECT TYPE

SYNTAX SEQUENCE OF RaidExMibDKCHWEntry
ACCESS not-accessible
STATUS mandatory
DESCRIPTION "Error information of the DKC."
::={ raidExMibRoot 6}

raidExMibDKCHWEntry OBJECT TYPE

SYNTAX RaidExMibDKCHWEntry
ACCESS not-accessible
STATUS mandatory
DESCRIPTION "Entry of DKC information."
INDEX {dkcRaidListIndexSerialNumber}
::={ raidExMibDKCHWTable 1}

The following table lists the information displayed for each storage system component.

Name Type Description MIB value Attribute

dkcRaidListIndexSerialNu INTEGER Storage system 400,001 - read-only

mber product number 499,999
(index).
::=raidExMibDKCHWEntr
y(1)

dkcHWProcessor INTEGER Status of processor. See Note read-only

::=raidExMibDKCHWEntr
y(2)

dkcHWCSW INTEGER This value is unused. See Note read-only

::=raidExMibDKCHWEntr
y(3)

dkcHWCache INTEGER Status of cache. See Note read-only

::=raidExMibDKCHWEntr
y(4)

dkcHWSM INTEGER This value is unused. See Note read-only

::=raidExMibDKCHWEntr
y(5)

dkcHWPS INTEGER Status of power See Note read-only

supply.
::=raidExMibDKCHWEntr
y(6)

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 raidExMibDKUHWTable

Name Type Description MIB value Attribute

dkcHWBattery INTEGER Status of battery. See Note read-only

::=raidExMibDKCHWEntr
y(7)

dkcHWFan INTEGER Status of fan. See Note read-only

::=raidExMibDKCHWEntr
y(8)

dkcHWEnvironment INTEGER Information of an See Note read-only

operational
::=raidExMibDKCHWEntr
environment.
y(9)

Note:
The status of each component is a single digit which shows the following:
1: Normal.
2: Acute failure detected.
3: Serious failure detected.
4: Moderate failure detected.
5: Service failure detected.

raidExMibDKUHWTable
raidExMibDKUHWTable indicates the status of the storage system components.

raidExMibDKUHWTable OBJECT TYPE

SYNTAX SEQUENCE OF RaidExMibDKUHWEntry
ACCESS not-accessible
STATUS mandatory
DESCRIPTION "Error information of the DKU."
::={ raidExMibRoot 7}

raidExMibDKUHWEntry OBJECT TYPE

SYNTAX RaidExMibDKUHWEntry
ACCESS not-accessible
STATUS mandatory
DESCRIPTION "Entry of DKU information."
INDEX { dkuRaidListIndexSerialNumber }
::={ raidExMibDKUHWTable 1}

The following table lists the information displayed for each disk device component.

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 raidExMibTrapListTable

MIB
Name Type Description value Attribute

dkuRaidListIndexSerialNum INTEGE Storage system product 400,001 - read-only

ber R number (index). 499,999
::=raidExMibDKUHWEntry(1
)

dkuHWPS INTEGE Status of power supply. See Note read-only

R
::=raidExMibDKUHWEntry(2
)

dkuHWFan INTEGE This value is unused. See Note read-only

R
::=raidExMibDKUHWEntry(3
)

dkuHWEnvironment INTEGE Status of environment See Note read-only

R monitor.
::=raidExMibDKUHWEntry(4
)

dkuHWDrive INTEGE Status of drive. See Note read-only

R
::=raidExMibDKUHWEntry(5
)

Note:
The status of each component is a single digit which shows the following:
1: Normal.
2: Acute failure detected.
3: Serious failure detected.
4: Moderate failure detected.
5: Service failure detected.

raidExMibTrapListTable
raidExMibTrapListTable shows the history of the failure traps.

raidExMibTrapListTable OBJECT TYPE

SYNTAX SEQUENCE OF RaidExMibTrapListEntry
ACCESS not-accessible
STATUS mandatory
DESCRIPTION "Trap list table."
::={ raidExMibRoot 8 }

raidExMibTrapListEntry OBJECT TYPE

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 raidExMibTrapListTable

SYNTAX RaidExMibTrapListEntry
ACCESS non-accessible
STATUS mandatory
DESCRIPTION "Trap list table index."
INDEX { eventListIndexSerialNumber ,
eventListIndexRecordNo }
::={ raidExMibTrapListTable 1 }

The following table lists the information displayed for each failure.

Name Type Description MIB value Attribute

eventListIndexSerialNu INTEGER Storage system 400,001 - 499,999 read-only

mber product number
(index).
::=raidExMibTrapListEn
try(1)

eventListNickname DisplaySt Storage system 18 characters read-only

ring nickname. maximum
::=raidExMibTrapListEn
try (2)

eventListIndexRecord Counter Number of 1-256 read-only

No records.
::=raidExMibTrapListEn
try (3)

eventListREFCODE DisplaySt Reference code 6 characters read-only

ring (index).
::=raidExMibTrapListEn
try (4)

eventListData DisplaySt Date when the yyyy/mm/dd read-only

ring failure occurred.
::=raidExMibTrapListEn (10 characters)
try (5)

eventListTime DisplaySt Time when the hh:mm:ss read-only

ring failure occurred.
::=raidExMibTrapListEn (8 characters)
try (6)

eventListDescription DisplaySt Detailed 256 characters read-only

ring information maximum
::=raidExMibTrapListEn
about the
try (7)
failure.

Chapter 3: SNMP supported MIBs

SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 40
Chapter 4: Troubleshooting
This chapter provides troubleshooting information for the Hitachi SNMP Agent.

Solving SNMP problems

This topic describes some problems that can occur with SNMP.

Problem Causes and solutions

Information cannot be received by GET Causes:

REQUEST, GETNEXT REQUEST, and ■ An SNMP Manager IP address and
GETBULK REQUEST operations.
community or user have not been
added.
■ GUM failure occurred.
■ A network environment error occurred.
Solutions:
■ Add an IP address and community or
user. (See Adding request
authentication for SNMP v1 and v2c
(on page 23) or Adding request
authentication for SNMP v3 (on
page 24) .)
■ Restore GUM.
■ Contact your network administrator.

Trap cannot be received. Causes:

■ An SNMP Manager IP address and
community or user have not been
added.
■ GUM failure occurred.
■ A network environment error occurred.

Chapter 4: Troubleshooting
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 41
 Solving SNMP problems

Problem Causes and solutions

Solutions:
■ Add an IP address and community or
user. (See Adding trap notification for
SNMP v1 and v2c (on page 18) or
Adding trap notification for SNMP v3
(on page 19) .)
■ Enable a license.
■ Restore GUM.
■ Contact your network administrator.

Chapter 4: Troubleshooting
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 42
Glossary
community name
An SNMP entity in which up to 32 names and up to 32 IP addresses can be registered.
extension trap
An error message generated by a third-party node and sent to the SNMP agent.
failure trap
An error message that indicates a problem within a managed node.
IPv4
Internet Protocol, Version 4
IPv6
Internet Protocol, Version 6
managed device
A network node on which the SNMP Agent software is installed. Using the agent, managed
devices exchange node-specific information with the SNMP management software.
managed node
See managed device.
management information base (MIB)
A virtual database of objects that can be monitored by a network management system. SNMP
uses standardized MIBs that allow any SNMP-based tool to monitor any device defined by a
MIB file.
Simple Network Management Protocol (SNMP)
An industry-standard protocol that is used to manage and monitor network-attached devices
for conditions that warrant administrative attention. The devices can include disk devices,
routers, and hubs. SNMP uses Simple Gateway Management Protocol (SGMP) to manage
TCP/IP gateways.
SNMP Agent
Software that is installed on the maintenance utility and responds to queries from SNMP
Manager.
SNMP Manager
Software that is installed on the network management station that collects and manages
information from SNMP agents installed in the managed devices on the network.
SNMP trap
An event generated by an SNMP agent from the managed resource that communicates an
event, such as an error or failure.
user datagram protocol (UDP)
Software that requests data regarding the status of a managed node.

Glossary
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 43
Index
A environment (continued)
SNMP 11
access mode
errors
MIB 31
REQUEST operation 13
adding
SNMP Agent, reported by 13
request authentication for SNMP v1 and v2c 23
extension trap
request authentication for SNMP v3 24
supported types 30
trap notification for SNMP v1 and v2c 18
extension traps
trap notification for SNMP v3 19
protocol data unit 29
administration guide 29
alerts
editing settings 16
F
architecture failure
SNMP environment 11 trap report 29

C I
changing interaction
request authentication for SNMP v1 and v2c 25 SNMP Manager and SNMP Agent 10
request authentication for SNMP v3 26 introduction 10
trap notification for SNMP v1 and v2c 20
trap notification for SNMP v3 21 M
cold trap function, troubleshooting 41
components Management Information Base
storage system 14 overview 11
configuration MIB
extension MIB 33 access mode 31
SNMP Agent 11 configuration
configuring MIB 31
alert settings 16 extension configuration 33
extension specifications 33
mounting specifications 32
D
object identifier system 31
definition files, trouble inputting 41 overview 11
deleting raidExMibAgentVersion 35
SNMP request authentication 27 raidExMibDkcCount 35
SNMP trap notification 22 raidExMibDKCHWTable 37
raidExMibDKUHWTable 38
E raidExMibName 35
raidExMibRaidListTable 36
editing
raidExMibTrapListTable 39
alert settings 16
raidExMibVersion 35
environment

Index
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 44
MIB (continued) SNMP
supported types 30 architecture 11
MIB definition files, trouble inputting 41 environment 11
mounting interaction of manager and agent 10
MIB specifications 32 overview 10
system groups 32 traps 12
SNMP agent 29
O SNMP Agent
configuration 11
objects
environment 11
identifier system 31
errors reported 13
operations
operations, types of 13
REQUEST 13
overview 12
SNMP Agent 13
traps 12
overview
SNMP Manager
Management Information Base 11
components, status of 14
MIB 11
environment 11
Simple Network Management Protocol 10
overview 10
SNMP 10
status of components 14
SNMP Agent 12
specifications
SNMP Manager 10
extension MIB 33
MIB mounting 32
P status
PDU 29 storage system components 14
protocol data unit 29 system groups
mounting 32
R
T
raidExMibAgentVersion 35
raidExMibDkcCount 35 testing
raidExMibDKCHWTable 37 SNMP trap report 28
raidExMibDKUHWTable 38 trap notification
raidExMibName 35 deleting 22
raidExMibRaidListTable 36 traps
raidExMibTrapListTable 39 failure report 29
raidExMibVersion 35 SNMP 12
reports SNMP Agent 12
testing, for SNMP traps 28 SNMP v1 and v2c, adding notification for 18
request authentication SNMP v1 and v2c, changing notification for 20
deleting 27 SNMP v3, adding notification for 19
requests SNMP v3, changing notification for 21
adding authentication for SNMP v1 and v2c 23 supported types 30
adding authentication for SNMP v3 24 testing, of SNMP trap reports 28
changing authentication for SNMP v1 and v2c 25 triggers 12
changing authentication for SNMP v3 26 troubleshooting
abnormal response to SNMP commands 41
inputting MIB definition files 41
S
SNMP cold trap function 41
security function, troubleshooting 41 SNMP security function 41
Simple Network Management Protocol
overview 10

Index
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 45
V
Virtual Storage Platform F350 29
Virtual Storage Platform F370 29
Virtual Storage Platform F700 29
Virtual Storage Platform F900 29
Virtual Storage Platform G350 29
Virtual Storage Platform G370 29
Virtual Storage Platform G700 29
Virtual Storage Platform G900 29
VSP F350 29
VSP F370 29
VSP F700 29
VSP F900 29
VSP Fx00 models 29
VSP G350 29
VSP G370 29
VSP G700 29
VSP G900 29
VSP Gx00 models 29

Index
SNMP Agent User Guide for VSP G/F350, G/F370, G/F700, G/F900 46
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