PRIVACY POLICY

Update!

Our Privacy Policy was updated on 2 July 2021. We have revamped the
Privacy Policy front and back so that from this date onwards, this Privacy
Policy can provide privacy details on how we manage your personal
information for Mi Electric Scooter Essential software and services provided
by Xiaomi.

Please take a moment to familiarize yourself with our privacy practices and
let us know if you have any questions.

OUR COMMITMENT TO YOU

This Privacy Policy sets out how Xiaomi Inc. and its affiliated companies
within the Xiaomi Inc. ("Xiaomi", "we", "our" or "us") collect, use, disclose,
process and protect any information that you give us when you use Mi
Electric Scooter Essential software and services. Should we ask you to
provide certain information by which you can be identified when using Mi
Electric Scooter Essential software and services, it will only be used in
accordance with this Privacy Policy and/or our terms and conditions for users.

The Privacy Policy is designed with you in mind, and it is important that you
have a comprehensive understanding of our personal information collection
and usage practices, as well as full confidence that ultimately, you have
control of any personal information provided to Xiaomi.

In this Privacy Policy, "personal information" means information that can be

used to identify an individual, either from that information alone or from that
information combined with other information Xiaomi has access about that
individual. Such personal information may include but not limit to the
information you provide to us or upload, device information, etc.

By using Mi Electric Scooter Essential software and services, you are deemed
to have read, acknowledged and accepted all the provisions stated here in the
Privacy Policy, including any changes we may make from time to time. In
order to comply with applicable laws, including local data protection
legislation (e.g. General Data Protection Regulation in Europe Union), we
will specifically seek prior explicit consent to the particular processing (e.g.
automated individual decision-making) of special categories of personal data.
We are committed to protecting the privacy, confidentiality and security of
your personal information by complying with applicable laws, including your
local data protection legislation. We are equally committed to ensuring that all
our employees and agents uphold these obligations.

Ultimately, what we want is the best for all our users. Should you have any
concerns with our data handling practice as summarized in this Privacy
Policy, please contact our Data Protection Officer at
https://privacy.mi.com/support to address your specific concerns. We will be
happy to address them directly.

WHAT INFORMATION IS COLLECTED AND

HOW WE CAN USE IT
TYPES OF INFORMATION COLLECTED

In order to provide our services to you, we will ask you to provide personal
information that is necessary to provide those services to you. If you do not
provide your personal information, we may not be able to provide you with
our products or services.

We will only collect the information that is necessary for its specified, explicit
and legitimate purposes and not further processed in a manner that is
incompatible with those purposes. We may collect the following types of
information (which may or may not be personal information):

Device Information: information related to your device. For example,

device model, device activation status, device Bluetooth MAC address,
device ID (DID), CPU ID, device serial number, total mileage, battery
information, cruise control, taillight status energy recovery strength,
device password, firmware version, and vehicle body temperature.

Personal Information: Mi account ID, and country of registration that

you provide.

We may also collect other types of information which are not directly or
indirectly linked to an individual and which is aggregated, anonymized or de-
identified. For example, the device model and system version number of the
user’s Xiaomi device may be collected when using a particular service. Such
information is collected in order to improve the services we provide to you.

HOW THE PERSONAL INFORMATION IS USED

Personal information is collected for providing services and / or products to

you, and legal compliance on our part under applicable laws. You hereby
consent that we may process and disclose personal information to our
affiliated companies, Third Party Service Providers (defined below) for the
purposes stated in this Privacy Policy.

We may use your personal information for the following purposes:

Providing, processing, maintaining, improving and developing our

goods and/or services to you, including after-sales and customer
support and for services on your device or through our websites.
 Communicating with you about your device, service or any general
queries, such as updates, customer inquiry support, information about
our events, notices.

Analyzing and developing statistical information on use of our products

and services to better improve our products and services.

Optimizing the performance of your device.

Storing and maintaining information about you for our business

operations or legal obligations.

Providing local services without communicating with our servers.

Here are more details on how we use your information (which may include
personal information):

Activating device. To activate your device, we collect and use your

device's serial number to identify the place of production; activation
status to show proper activation process; country of registration to
verify device legitimacy; CPU ID to generate verification code.

Binding Device. Device Bluetooth MAC address generates DID which

can be used to establish a binding relationship between your device and
Mi Account.

Displaying Device Information. When connected to the device via

Bluetooth, you can check device information through Mi Electric
Scooter Essential, like speed, mileage, battery information, firmware
version, taillight settings.

Maintenance notification. Based on the device model, total mileage,

activation status, battery information, DID, we will remind you of the
proper maintenance schedule.

WITH WHOM WE SHARE YOUR

INFORMATION
We do not sell any personal information to third parties.

We may disclose your personal information on occasion to third parties (as

described below) in order to provide the products or services that you have
requested.

Disclosure may be made to Third Party Service Providers and affiliated

companies listed in this section below. In each case described in this section,
you can be assured that Xiaomi will only share your personal information in
accordance with your consent. Your consent to Xiaomi will engage sub-
processors for the processing of your personal information. You should know
that when Xiaomi shares your personal information with a Third Party
Service Provider under any circumstance described in this section, Xiaomi
will contractually specify that the third party is subject to practices and
obligations to comply with applicable local data protection laws. Xiaomi will
contractually ensure compliance by any Third Party Service Providers with
the privacy standards that apply to them in your home jurisdiction.

SHARING WITH OUR GROUP AND THIRD PARTY

SERVICE PROVIDERS

In order to conduct business operations smoothly in providing you with the

full capabilities of our products and services, we may disclose your personal
information from time to time to other Xiaomi affiliated companies, or our
third party service providers which are our mailing houses, delivery service
providers, telecommunications companies, data centers, data storage
facilities, customer service providers, advertising and marketing service
providers, and Xiaomi’s representatives. Such Third Party Service Providers
would be processing your personal information on Xiaomi’s behalf or for one
or more of the purposes listed above. If you no longer wish to allow us to
share this information, please contact us at https://privacy.mi.com/support.

After-sales, push, troubleshooting and other service provider: After-sales,

push, troubleshooting and other services for the product are provided by third
party Ninebot (Beijing) Tech Co., Ltd, and we may provide your firmware log
information to such service provider for the purpose of providing the above
services to you.

SHARING WITH OTHERS

Xiaomi may disclose your personal information without further consent when
required under applicable law.

INFORMATION NOT REQUIRING CONSENT

We may share anonymized information and statistics in aggregate form with

third parties for business purposes, for example with advertisers on our
website, we may share them trends about the general use of our services, such
as the number of customers in certain demographic groups who purchased
certain products or who carried out certain transactions.

For the avoidance of doubt, Xiaomi may collect, use or disclose your personal
information without your consent if it is and only to the extent it is allowed
explicitly under local data protection laws. Such disclosure may be brought
about by the necessity to protect our rights, ensure the safety of you and other
people, and comply with the requirements of the local government to
facilitate the investigations of illegal activities.
SECURITY SAFEGUARDS
XIAOMI’S SECURITY MEASURES

We are committed to ensuring that your personal information is secure. In

order to prevent unauthorized access, disclosure or other similar risks, we
have put in place reasonable physical, electronic and managerial procedures
to safeguard and secure the information we collect from your using of Xiaomi
products and services and on Xiaomi websites. We will use all reasonable
efforts to safeguard your personal information.

For example, when you access your Mi Account, you can choose to use our
two- step verification process for better security. When you send or receive
data from your Xiaomi device to our servers, we make sure they are
encrypted using Secure Sockets Layer ("SSL") and other algorithms.

All your personal information is stored on secure servers that are protected in
controlled facilities. We classify your data based on importance and
sensitivity, and ensure that your personal information has the highest security
level. We make sure that our employees and Third Party Service Providers
who access the information to help provide you with our products and
services are subject to strict contractual confidentiality obligations and may
be disciplined or terminated if they fail to meet such obligations. We have
special access controls for cloud based data storage as well. All in all, we
regularly review our information collection, storage and processing practices,
including physical security measures, to guard against any unauthorized
access and use.

We will take all practicable steps to safeguard your personal information.

However, you should be aware that the use of the Internet is not entirely
secure, and for this reason we cannot guarantee the security or integrity of
any personal information which is transferred from you or to you via the
Internet.

WHAT YOU CAN DO

You can play your part in safeguarding your personal information by

not disclosing your login password or account information to anybody
unless such person is duly authorized by you. Whenever you log in as a
Mi Account user on Xiaomi websites, particularly on somebody else's
computer or on public Internet terminals, you should always log out at
the end of your session.

Xiaomi cannot be held responsible for lapses in security caused by third

party accesses to your personal information as a result of your failure to
keep your personal information private. Notwithstanding the foregoing,
you must notify us immediately if there is any unauthorized use of your
account by any other Internet user or any other breach of security.
 Your assistance will help us protect the privacy of your personal
information.

RETENTION POLICY
Personal information will be held for as long as it is necessary to fulfil the
purpose for which it was collected, or as required or permitted by applicable
laws. We shall cease to retain personal information, or remove the means by
which the personal information can be associated with particular individuals,
as soon as it is reasonable to assume that the purpose for which that personal
information was collected is no longer being served by retention of the
personal information. If further processing is for archiving purposes in the
public interest, scientific or historical research purposes or statistical purposes
according to the applicable laws, the data can be further retained by Xiaomi
even if the further processing is incompatible with original purposes.

All the personal information on the device will be erased when you reset your
device to factory default settings. To implement a hard-reset function, you can
find and choose "Reset Factory Settings" on the software when your device is
connected. Beware that hard-reset can’t erase total mileage (in order to
prevent unauthorized refurbished products), while for other information, the
reset cannot be undo, so you have to make sure that you don’t need the
information any more.

ACCESSING OTHER FEATURES ON YOUR

DEVICE
Our applications may need access to certain features on your device such as
Wi-Fi network status. This information is used to allow the applications to
run on your device and allow you to interact with the applications. At any
time you may revoke your permissions by turning these off at the device level
or contacting us at https://privacy.mi.com/support.

YOU HAVE CONTROL OVER YOUR

INFORMATION!
CONTROLLING SETTINGS

Xiaomi recognizes that privacy concerns differ from person to person.

Therefore, we provide examples of ways Xiaomi makes available for you to
choose to restrict the collection, use, disclosure or processing of your personal
information and control your privacy settings:

Log in and out of the Mi Account;

Toggle on/off for the Xiaomi Cloud sync functions

 Delete any information stored on Xiaomi Cloud through
www.mi.com/micloud;
If you have previously agreed to us using your personal information for the
abovementioned purposes, you may change your mind at any time by writing
or submitting a request to https://privacy.mi.com/support.

ACCESSING, UPDATING, CORRECTING OR ERASING

YOUR PERSONAL INFORMATION

You have the right to request access to and/or correction of any other
personal information that we hold about you. When you update your
personal information, you will be asked to verify your identity before
we proceed with your request. Once we obtain sufficient information to
accommodate your request for access to or correction of your personal
information, we shall proceed to respond to your request within any
timeframe set out under your applicable data protection laws.

A copy of your personal data collected and processed by us will be

provided to you upon your request free of charge. For any extra request
of the same information, we may charge a reasonable fee based on
actual administrative costs according to the applicable laws.

If you would like to request access to your personal data held by us or

if you believe any information we are holding on you is incorrect or
incomplete, please submit a request to https://privacy.mi.com/support.

For details relating to the personal information in your Mi Account,

you may also access and change them at http://account.mi.com or by
logging into your account on your device.

You may also log in to Mi Account (https://www.mi.com/global/) and

enter “privacy” module, where you could delete the data generated by
web apps and services as well as permanently delete your account
along with the data associated with it. If you would like to delete the
data generated by smart device, please submit a request to
https://privacy.mi.com/support.

If you are Europe Union user under General Data Protection Regulation
(GDPR), you have the right to obtain from us the erasure of your
personal information. We shall consider the grounds regarding your
erasure request and take reasonable steps, including technical measures,
if the grounds apply to GDPR.

If you are Europe Union user under GDPR, you have the right to obtain
from us the restriction of processing your personal information. We
shall consider the grounds regarding your restriction request. If the
grounds apply to GDPR, we shall only process your personal
information under applicable circumstances in GDPR and inform you
 before the restriction of processing is lifted.

If you are Europe Union user under GDPR, you have the right not to be
subject to a decision based solely on automated processing, including
profiling, which produces legal effects concerning you or similarly
significantly affects you.

If you are Europe Union user under GDPR, you have the right to
receive your personal information in a structured, commonly used
format and transmit the information to another data controller.

WITHDRAWAL OF CONSENT

You may withdraw your consent for the collection, use and/or disclosure of
your personal information in our possession or control by submitting a
request to https://privacy.mi.com/support. This can be also performed by
clicking the "Withdraw authorization" under the "Legal information" in
Settings. We will process your request within a reasonable time from when
the request was made, and thereafter not collect, use and/or disclose your
personal information as per your request.

Please recognize that your withdrawal of consent could result in certain legal
consequences. Depending on the extent of your withdrawal of consent for us
to process your personal information, it may mean that you will not be able to
enjoy Mi Electric Scooter Essential software and services.

TRANSFER OF PERSONAL INFORMATION

OUTSIDE OF YOUR JURISDICTION
To the extent that we may need to transfer personal information outside of
your jurisdiction, whether to our affiliated companies (which are in the
communications, social media, information technology, and cloud businesses)
or Third Party Service Providers, we shall do so in accordance with the
applicable laws. In particular, we will ensure that all transfers will be in
accordance with requirements under your applicable local data protection
laws by putting in place appropriate safeguards. You will have the right to be
informed of the appropriate safeguards taken by Xiaomi for this transfer of
your personal information

Xiaomi may use overseas facilities operated and controlled by Xiaomi to

process or back up your personal information. Currently, Xiaomi has data
centers in Beijing, United States, Singapore, Russia and Germany. If you are
Europe Union user under GDPR, your personal information will be stored in
the German server. These overseas jurisdictions may or may not have in place
data protection laws which are substantially similar to that in your home
jurisdiction. We may transfer to and store your personal information at our
overseas facilities. However, this does not change any of our commitments to
safeguard your personal information in accordance with this Privacy Policy.

MISCELLANEOUS
MINORS

We consider it the responsibility of parents to monitor their children’s use of

our products and services. Nevertheless, it is our policy not to require
personal information from minors or offer to send any promotional materials
to persons in that category.

Xiaomi does not seek or intend to seek to receive any personal information
from minors. Should a parent or guardian have reasons to believe that a minor
has provided Xiaomi with personal information without their prior consent,
please contact us to ensure that the personal information is removed and the
minor unsubscribes from any of the applicable Xiaomi services.

ORDER OF PRECEDENCE

If you have agreed to our applicable User Agreements, in the event of

inconsistency between such User Agreements and this Privacy Policy, such
User Agreements shall prevail.

UPDATES TO THE PRIVACY POLICY

We keep our Privacy Policy under regular review and may update this privacy
policy to reflect changes to our information practices. If we make material
changes to our Privacy Policy, we will notify you by email (sent to the e-mail
address specified in your account) or post the changes on all the Xiaomi
websites or through our software, so that you may be aware of the
information we collect and how we use it. Such changes to our Privacy Policy
shall apply from the effective date as set out in the notice or on the website.
We encourage you to periodically review this page for the latest information
on our privacy practices. Your continued use of products and services on the
websites, mobile phones and/or any other device will be taken as acceptance
of the updated Privacy Policy. We will seek your fresh consent before we
collect more personal information from you or when we wish to use or
disclose your personal information for new purposes.

DO I HAVE TO AGREE TO ANY THIRD

PARTY TERMS AND CONDITIONS?
Our Privacy Policy does not apply to products and services offered by a third
party. Xiaomi products and services may include third parties’ products,
services and links to third parties’ websites. When you use such products or
services, they may collect your information too. For this reason, we strongly
suggest that you read the third party’s privacy policy as you have taken time
to read ours. We are not responsible for and cannot control how third parties
use personal information which they collect from you. Our Privacy Policy
does not apply to other sites linked from our services.

OUR APPROACH TO MANAGE YOUR

PERSONAL INFORMATION UNDER GDPR
If you are Europe Union user under GDPR, Xiaomi will provide systematic
approach to manage personal data deeply engages our people, management
processes and information systems by applying a risk management
methodology. According to the GDPR, for instance, (1) Xiaomi set up a Data
Protection Officer (DPO) in charge the data protection, and the contact of
DPO is https://privacy.mi.com/support/contact/DPO?locale=en ; (2)
procedure like data protection impact assessment (DPIA).

CONTACT US
If you have any comments or questions about this Privacy Policy or any
questions relating to Xiaomi's collection, use, or disclosure of your personal
information, please contact us via https://privacy.mi.com/support or at the
address below. When we receive privacy or personal information requests
about accessing or downloading personal information, we have a professional
team to solve your problems. If your question itself involves a significant
issue, we may ask you for more information.

If you are not satisfied with the response you received from us in relation to
your personal information, you can hand over the complaint to the relevant
data protection regulatory authority in your jurisdiction. If you consult us, we
will provide information on the relevant complaint channels that may be
applicable based on your actual situation.

Xiaomi Communications Co., Ltd. #019, 9th Floor, Building 6, 33 Xi'erqi

Middle Road, Haidian District, Beijing, China 100085

Xiaomi Singapore Pte. Ltd. 20 Cross Street, China Court #02-12 Singapore
048422

For users in India:

Xiaomi Technology India Private Limited Building Orchid, Block E,

Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru,
Karnataka - 560103, India

Any discrepancies and grievances with respect to processing of sensitive

personal data or information shall be informed to the designated Grievance
Officer as mentioned below:
Name: Vishwanath C

Telephone: 080 6885 6286, Mon-Sat: 9 AM to 6 PM

Email:[email protected]

For users in the European Economic Area (EEA):

Xiaomi Technology Netherlands B.V. Prinses Beatrixlaan 582, The Hague

2595BM Netherlands

Thank you for taking the time to read our Privacy Policy!