RAVINDRA PUBLIC SCHOOL
Date of Sharing: 09th October Date Of Sub: 17th October
CLASS-XII BUSINESS STUDIES
Chapter 7 Directing
ONE MARK QUESTIONS.
Q1. Which one of the following is not an element of direction?
(a) Motivation (b) Communication
(c) Delegation (d) Supervision
Q2. The motivation theory which classifies needs in hierarchical order is developed by
______________.
(a) Fred Luthans (b) Scott (c) Abraham Maslow (d) Peter F. Drucker
Q3. Mention the elements of directing.
Q4. Which of the following is a financial incentive?
(a) Promotion (b) Stock Incentive (c) Job Security (d) Employee Participation
Q5. Which of the following is a function of supervisor?
(a) Accounting (b) Staffing (c) Ensures performance of work (d) Planning
TWO MARKS QUESTIONS.
Q6. Basic Physiological Needs are concerned with ________________
(a) Shelter (b) Hunger (c) Thirst (d) All of these
Q7. Match the column I with column II
Column I Column II
(i) Directing (a) Shelter
(b) Overseeing what is being done by
(ii) Maximum individual contribution subordinates
(c) Directing techniques must help every
individual
(iii) Supervision
(d) Integrates employees efforts
(iv) Basic physiological need
Q8. Give any one measure to improve communication.
Q9. Explain how directing a pervasive function of management is.
Q10. Supervisor acts as a link between workers and management. How?
THREE MARKS QUESTIONS
Q11. What is meant by Esteem needs and Self actualisation needs in relation to
motivation of the employees?
Q12. All managers are leaders, but all leaders are not managers. ‘’Do you agree with
this statement? Give any three reasons in support of your answer.
Q13. What do you mean by grapevine? Explain two types of grapevine along with
diagram.
FIVE MARKS QUESTIONS
Q14. What is meant by directing? Explain the importance of directing.
Q15. Google Inc. is an American multinational corporation that is best known for
running one of the largest search engines on the World Wide Web (WWW). Every day,
200 million people use it. Google was named the 2014 "Best Company to Work For" by
the Great Place to Work Institute and Fortune Magazine. The organisation topped the
list for the fifth time. The company hosts employee forums on all Fridays where there is
an examination of the 20 most asked questions. Moreover, its employees can make use
of any of a number of channels of expression to communicate their ideas and thoughts.
Channels include Google+ conversations, a wide variety of surveys, Fixits (24 hour
sprints wholly dedicated to fixing a specific problem) and even direct e-mails to any of
the Google leaders.
In the above context:
(A) Identify the type of communication barrier being overcome by Google Inc. by
providing a number of channels of expression to their employees to communicate their
ideas and thoughts.
(B) Briefly explain any two other types of communication barriers.
