PILOT'S GUIDE

Avionic & Electrical Systems May 9, 2018

Document Number 02313 Rev. 10
Pilatus Aircraft Ltd
Stans, Switzerland

STANDARD

UPDATING NAV DATABASES

AND

DOWNLOADING TREND AND FAULT HISTORY

FILES

ON THE PC-12/47E PRIMUS APEX SYSTEM

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1 RECORD OF REVISIONS

Issue Page(s) Description of Revision Date

Initial All Initial Issue 25 Apr. 2008

Update the FMS Navigation Database via the Remote
Rev. 1 All 09 Oct. 2009
terminal software installed a laptop computer.
Update the Navigation and Charts Databases via SD card or
Rev. 2 All 31 Mar. 2011
the Remote terminal software installed a laptop computer.
Added clarification to ACMS/FHDB download procedures
Rev. 3 All 30 May 2011
section.
Rev. 4 8 Added clarification for NAV Database loading with SD card 08 Sept. 2011
Added clarification for NAV Database loading with 100Mbit
Rev. 5 All 30 Sept. 2011
LAN
Added clarification for the SD Card Download Capability in
Rev. 6 All 19.Feb. 2014
conjunction with cFD (connected Flight Deck)
Rev. 7 Title Corrected PC-12/45E to PC-12/47E 20.May 2014
Rev. 8 19 Update for the SD Card Download Capability 29.May 2015
Rev. 9 All Part No. correction, 64Bit compatible, § corrections 14.Nov. 2017
Rev. 10 4 - 23 Honeywell knowledge pertaining additions, Troubleshooting 01.May. 2018
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DISCLAIMER

DO NOT SELECT ANY OTHER CMC REMOTE TERMINAL SOFTWARE

FUNCTION IF NOT SPECIFICALLY REQUESTED BY THE PROCEDURES
AS CONTAINED IN THE PRESENT PILOT’S GUIDE.
PILATUS AIRCRAFT LTD. WILL NOT BE RESPONSIBLE FOR ANY INJURY TO
PEOPLE OR DAMAGE/FAILURE TO THE AIRCRAFT THAT MAY OCCUR AS A
CONSEQUENCE OF USE OF THE CMC RT SOFTWARE OUTSIDE OF THE
PROCEDURES AS CONTAINED IN THE PRESENT PILOT’S GUIDE.
IF YOU ARE IN DOUBT PLEASE CONTACT YOUR PILATUS SERVICE CENTER.
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2 TABLE OF CONTENTS

1 RECORD OF REVISIONS .................................................................................................... 2

2 TABLE OF CONTENTS ....................................................................................................... 4
3 PURPOSE ........................................................................................................................ 5
4 DEFINITIONS AND CONVENTIONS ...................................................................................... 5
5 SOFTWARE AND EQUIPMENT ............................................................................................ 5
6 GETTING THE DATABASES VIA THE INTERNET ..................................................................... 6
6.1 OBTAINING DATABASES FROM INDS ................................................................................. 6
6.2 OPTIONAL: USING JSUM FOR FASTER CHARTS LOADING ..................................................... 7
7 UPLOADING DATABASES TO APEX ..................................................................................... 8
7.1 COMPUTER CONNECTIONS .............................................................................................. 8
7.2 UPLOADING VIA REMOTE TERMINAL (CMC) ........................................................................ 9
7.3 UPLOADING VIA SD CARD ............................................................................................... 17
7.4 VERIFYING THE AIRCRAFT CONFIGURATION ....................................................................... 18
8 DOWNLOADING TREND DATA AND FAULT HISTORY (ACMF/FHDB) ....................................... 18
8.1 DOWNLOADING VIA REMOTE TERMINAL (CMC) .................................................................. 18
8.2 DOWNLOADING VIA SD CARD .......................................................................................... 19
9 CLOSE UP PROCEDURE ................................................................................................... 21
10 TROUBLESHOOTING ........................................................................................................ 22
10.1 CMC CONNECTION FAILED MESSAGE ............................................................................... 22
10.2 WHEN ALL ELSE FAILS ................................................................................................... 22
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3 PURPOSE
The purpose of this Guide is to give the necessary procedures to update aircraft databases and
download fault history and aircraft trend data (ACMF/FHDB) on the PRIMUS APEX System.

4 DEFINITIONS AND CONVENTIONS

For the purpose of this document, the following definitions and conventions apply.
Definitions
Text preceded by the word WARNING refers to a test procedure, practice or condition
WARNING
which, if not strictly complied with, may result in personal injury.
Text preceded by the word Note refers to a test procedure, practice or condition that
Note
requires special attention, emphasis or explanation.

5 SOFTWARE AND EQUIPMENT

Equipment required to interface with the installed aircraft systems and to carry out the procedures are
identified in the following table:

Item Part Number

Equipment Description Qty
No. Type Number
1 As Available Dedicated PC 1 with Remote Terminal software installed 1
2 Remote Terminal software (available from the Tool Disk
TM60000075-XXX in the A/C)
Note: Refer to AMM section 12-B-00-00-00-00A-090A-A to 1
determine which version of Remove Terminal is compatible
with a given Apex software load.
3 LAN tool kit (10Base2 network adapter, 50 Ohm terminator,
connectors)
-or-
P/N 990.00.01.209 100Mbit LAN Kit (100Mbit Ethernet Switch, two modified
(LANTAP-10) Ethernet cables, and one standard Ethernet Cable)
-or- Note: 1: LAN Tap Kit (P/N 990.00.01.209, with RJ45 &
P/N 990.00.01.210 USB) and 100Mbit LAN Kit (P/N 990.00.01.210) are 1
compatible with all Windows versions. LAN Tap Kit (P/N
(100Mbit LAN Kit)
990.00.01.208, with PCMCIA card) is only compatible with
-or- Windows XP.
Equivalent
Note: 2: 100Mbit LAN Kit (P/N 990.00.01.210) can only
be used with new NIC modules. If the aircraft has the new
NICs, the maintenance panel has RJ45 connectors labeled
NIC1 and NIC2.
4 APEX Databases Refer to §6 for the APEX Database references. 1
1 The minimum platform requirements for hosting the Remote Terminal software are:
CD-ROM, 8X, or better Capable of running Windows XP, Windows Vista, or Windows 7
The Remote Terminal software requires Windows 2000, Windows NT, Windows XP,
Windows Vista, or Windows 7 operating system running with 32Bit. Remote Terminal
software TM60000075-107 or higher is Windows 10 64Bit compatible.
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1. Dedicated maintenance Laptops are recommended for data loading. These are laptops
that are only used for loading data to and from the aircraft. These laptops are not
controlled by an administrator or connected to the Internet. It has been discovered when
using laptops that require admin rights it is possible to get ‘System out of Config’
messages when trying to load.
2. Ensure the Laptop is connected to clean power source. Running laptop on battery or aircraft
power is not recommended. Corruption can occur if power is lost during programming.
3. Disable all network connections other than the LAN. Click on the laptop network and adapter
settings and make sure the wireless network connection is disabled. FTP errors have been
contributed to having the wireless enabled.
4. Disable all antivirus programs and turn off all firewalls. Much longer loading times and loading
errors have been contributed to having these programs running.
5. Refer to AMM for correct network adapter changes. The laptop computer must be correctly
configured to safely and correctly connect to the aircraft LAN. Pilatus Recommends IP address
of 192.168.200.1 and Subnet Mask of 255.255.0.0.
6. Refer to AMM on how to set compatibility mode and allowing programs through the firewall.
Add the CMC Remote Terminal to the firewall exemption list even if the firewall in turned off.

6 GETTING THE DATABASES VIA THE INTERNET

The following sections provide the instructions necessary to obtain t he required databases from INDS
via the internet. This can be done instead of receiving the databases via CD -ROM or USB Stick.

The following APEX databases are available for PC-12NG:

 Blue CD - Issued every 14 days, (Electronic Terminal Charts, Geopolitical Boundaries, Airport
Information, Obstacle Data)
 Purple CD - Issued every 28 days, (Navigation Data, Airspace and Communications Data, Cities
and Transportation Data, Aircraft Configuration Data).
Note: Navigation Data is specific to APEX avionics software load (APEX System Top Level Part
Number). Please contact INDS if a new version of APEX software has been installed.
 Green CD - Issued every six to twelve Months (Terrain Data, Green CD Data)

6.1 OBTAINING DATABASES FROM INDS

All databases can be obtained online from the following URL:
https://inds.epicinds.com/epic/login
The content of each disk is needs to be located in a separate folder on the laptop.
Note: All databases can be stored on a local drive or can be used to create a CD-ROM. All necessary
instructions are given on the INDS web page. All databases downloaded from INDS are zipped files
which must be unzipped before loading on aircraft.

Note: Use the user name and password given to you by your INDS Account Manager. If you forget your
user name and password or need to have it changed, please call your INDS Account Manager at 1 -888-
309-7555 Option 1 (United States) or 303-328-6948 Option 1 (outside the United States).
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6.2 OPTIONAL: USING JSUM FOR FASTER CHARTS LOADING

In an effort to decrease the loading time for the Blue CD (Charts database) in the Apex system, INDS
has introduced a new update process using JSUM (Jeppesen Services Update Manager). JSUM is a free
software application that provides the ability to update a smaller region within your coverage area. This
reduces the amount of data and therefore decreases the loading time. Loading time can be
significantly reduced whether you subscribe to Worldwide or to smaller sub-region coverage(s).

JSUM Software Instructions

In order to use JSUM to update the Blue CD, the JSUM application will need to be installed on a PC.
Download the JSUM installation file from the following URL: www.jeppesen.com/jsum/download
In your browser, click Download JSUM vX.X.X, and follow the onscreen instructions to install the
program. For additional installation help, refer to any of the installation resources listed below the
download link. A Flash Multimedia screencast for updating Honeywell Apex Charts data is available
under the following URL: http://jsum.jeppesen.com/jsum/tutorials/HW_Apex_Chart_Update.htm
It is recommended that you read through the JSUM QuickStart Guide prior to installing JSUM , here:
http://www.jeppesen.com/download/misc/JSUMQSG_FINAL.pdf

Logging into JSUM

The user name and password for JSUM can be obtained from the Jeppesen registration web page:
https://www.jeppesen.com/main/shared/account/registration.jsp

Downloading the Blue CD database via JSUM

You must be connected to the Internet and logged into JSUM before starting the download
process.

1. Create a new folder on your desktop. Rename folder according to DB cycle “Blue_Disk_XX_20XX”, two
digits for current charts cycle and four digits for the current year, e.g. Blue_Disk_XX_XXXX

2. Open JSUM on your computer.

3. In JSUM, select your chart service from the service list and click Start.

4. Select Download, Update Hard Drive, and Program Terminal Charts.

Note: Do NOT select Download and Save Terminal Charts to Hard Drive Only

5. Browse to and select target folder on the desktop or SD card.

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6. Click Continue. The selected data downloads. As the data saves, the status bar in the Download
Progress column displays the percentage complete. When the download is complete, JSUM begins
transferring the data to your specified path.

7. When the success message appears, click the link to view alerts and notices about your data on
Jeppesen.com.

8. Close JSUM and follow the procedure for uploading databases using Remote Terminal with LAN
interface (§7.2), or using the SD card (§7.3).

7 UPLOADING DATABASES TO APEX

This section gives the necessary steps to upload APEX Database s using Remote Terminal (CMC)
program or SD card. Note that loading via Remote Terminal (CMC) is significantly faster than via the
SD card.

Aircraft powering sequence

For correct aircraft Power Up and Power Down sequence, please refer to POH Report no. 02277,
Section 4, §4.4 for power UP and §4.18 for power DOWN.

Aircraft condition
Before starting any procedure be sure that the following conditions are satisfied:

1. Aircraft is connected to external power.

2. All MAU circuit breakers are closed.

3. The aircraft is On Ground.

7.1 COMPUTER CONNECTIONS

The following sections provide the instructions necessary connect the interface equipment needed
to communicate with the aircraft and lessons learned.
a. There are three different types of connections on the PC-12. Option A: Wireless Data Loading
System installed. Option B: 100 Mbit LAN installed and Option C: 10 Mbit LAN installed only. Each
of these requires different interface equipment and connections to and from the laptop computer
to the aircraft.
a.1. Most common Option A: If the aircraft has the Wireless Data Loading System installed
(SB 46–004 or Factory Option), the aircraft Maintenance Panel has one RJ -45
connector marked High Speed LAN Bus. Use a standard CAT 5 100 Base T Ethernet
cable to connect the High Speed LAN Bus RJ-45 connector on the Maintenance Panel
to the laptop RJ-45 Ethernet connector. Note: The 10 Mbit LAN is still available and
can be used as a backup option (if the High-speed LAN Bus fails) reference AMM for
instructions.
a.2. Option B 100 Mbit LAN installed. If the aircraft is post SB 45–007 or MSN 1341 and
up, and the Wireless Data Loading System option is not installed, the aircraft
Maintenance Panel has two RJ-45 connectors marked NIC1 and NIC2. This option uses
2 RJ45 cables. Reference AMM for LAN KIT and how to co nnect. Note: The 10 Mbit LAN
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is still available and can be used as a backup option (if the High -speed LAN Bus fails)
reference AMM for instructions.
a.3. Option C1 - 10 Mbit LAN Connection using the LANTAP-10. If the aircraft is pre SB 45–
007 or MSN 1001 to 1341, and the Wireless Data Loading System option is not
installed, the aircraft Maintenance Panel has only one BNC connector marked LAN Bus
and no RJ-45 connectors. Reference AMM for instructions.
a.4. Least common Option C2 - 10 Mbit LAN Connection using the LTEPIC-25. If the aircraft
is pre SB 45–007 or MSN 1001 to 1341, and the Wireless Data Loading System option
is not installed, the aircraft Maintenance Panel has only one BNC connector marked
LAN Bus and no RJ-45 connectors. Reference AMM for instructions.
b. One of the most common mistakes made is that the laptop is connected after the aircraft is
powered up. Always have the laptop powered and connected to aircraft before powering the
aircraft.
c. Before starting verify aircraft is connected to external power, all MAU circuit breakers are
closed, aircraft is on the ground and the avionics are turned off.
d. Once the laptop is configured and connected do a full power up of the avionics and wait 5
minutes for the aircraft systems to stabilize. On the laptop computer sta rt the CMC Remote
Terminal software, if the computer has an admin login and you are singed in as an admin
you still have to right click the CMC Remote Terminal software and select run as an
administrator. Do not open more than one CMC/RT DLS session at a t ime. Make sure that
the CMC welcome message is shown.

7.2 UPLOADING VIA REMOTE TERMINAL (CMC)

This section describes how to utilize the Remote Terminal program to upload databases via a LAN
interface. Alternatively, the APEX Database can be loaded using an SD card (refer to §7.3).
Note: Local Administrator rights are required to install Remote Terminal (CMC) software on a laptop
and to change the configuration for the Local Area Network.

7.2.1 CONNECTING THE LAN KIT

Note: LAN Tap Kit (P/N 990.00.01.209, with RJ45 & USB) and 100Mbit LAN Kit (P/N 990.00.01.210)
are compatible with all Windows versions running with 32Bits. LAN Tap Kit (P/N 990.00.01.208, with
PCMCIA card) is only compatible with Windows XP. Remote Terminal software TM60000075-107 or
higher is Windows 10 64Bit compatible

1. Optional: Connect Laptop to 230/115 VAC or to Aircraft Power if available.

2. Verify the LAN kit is complete and in a serviceable condition.

3. Install and configure the LAN kit on the laptop as applicable or follow instructions given in
§7.2.1

4. Remove the cover panel (21 QZ) from the maintenance panel located aft of the co -pilot seat.

5. Locate the applicable LAN connectors:

a. ‘LAN Network’ connector (Coax-type) for LAN Tap Kit

b. ‘NIC1’ and ‘NIC2’ connectors (Ethernet type) for 100Mbit LAN Kit
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6. For LAN Tap Kits (P/N 990.00.01.208 and 990.00.01.209):

a. Remove the 50 Ohm BNC Termination Resistor and connect the LAN/Coax interface
cable.

b. Connect the RT PC BNC/RJ45 Dongle adapter to the aircraft’s LA N/Coax interface

cable.

c. Connect the Remote Terminal Kit to Laptop (Ethernet cable and USB for newer kit
versions, or PCMCIA Card for older versions)
Note: If cFD (connected Flight Deck) is installed, it must be disabled by opening CB "WLAN Data Load"
prior of powering up the Aircraft.

7. For 100Mbit LAN Kits (P/N 990.00.01.210):

a. Ensure aircraft is not powered.

b. Connect both modified Ethernet cables to NIC1 and NIC2 RJ45 connectors on the
maintenance panel, with the side labeled “Aircraft Side” connected to the NIC1 and
NIC2 connectors on the Maintenance Panel.

c. Connect the other ends of both Ethernet cables to Ethernet Switch.

d. Connect the standard Ethernet cable to the Ethernet Switch and the laptop. Connect the
power supply to the Ethernet Switch (USB or power p lug).

Note: If cFD (connected Flight Deck) is installed, make sure the CB "WLAN Data Load" is closed.
Connect one standard Ethernet cable to the “High Speed LAN” connector.
8. Power up the Aircraft.

Note: If using 100MBit LAN Kit, the Ethernet cables (labeled “Aircraft Side”) must be plugged into the
NIC1 and NIC2 RJ45 connectors on the Maintenance Panel prior to powering the aircraft. This ensures
the 100Mbit function of the Network Interface Cards (NIC) become s active upon power-up.

9. Ensure that the CMC Remote Terminal application from the latest PC-12E APEX® Maintenance
Tool Disk has been installed on the maintenance Computer.

Note: Different Remote Terminal versions are available. Refer AMM section 12-B-00-00-00-00A-090A-A
for APEX and Remote Terminal versions compatibility list.
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7.2.2 CONFIGURING THE LAPTOP (ALL VERSIONS RUNNING WITH 32 BITS)

Note: If the Laptop is connected for the first time, perform the following steps. If the Laptop is already
properly configured, go to §7.2.3

Note: The following procedure requires a basic computer literacy including knowledge of Windows
based operating systems and networking. Setting the IP Address

Note: If you are changing your personal Local Network settings (office or home), be sure to set the
original network settings back when finished uploading. If original network settings are not restored,
your personal network may not work.

1. Verify LAN Kit is connected to the maintenance Laptop Computer (refer to §7.2.1).

2. Wait until the Network symbol is shown in Windows tab and open Network and Sharing
center (right click on the symbol)

Note: Alternatively, Network and Sharing center can be opened through the Windows Start button
and Control Panel

3. In Network and Sharing center in active networks window, open “Local Area Network
Connection”

Note: different LAN connections may be available depending on Laptop configuration.

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4. Open “Properties” for the LAN connection

5. Select “TCP/IPv4” in the item list and click Properties

6. Select Alternative Configuration tab and Change IP address from Automatic to Manual as
follows: IP: 192.168.100.100 Subnet mask: 255.255.0.0

7. Close all Windows by acknowledging with OK

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Windows 7 and Up Remote Terminal (CMC) configuration

1. Open “Properties” on the CMC desktop short-cut and select Compatibility tab

Note: If required, create a desktop short cut for the CMC_RT.exe. CMC_RT.exe file is stored in C:/CMC
by default.

2. Activate compatibility mode and select Windows XP SP2 for the CMC tool

3. Close all Windows by acknowledging with OK

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Computer Firewall Disabling

1. Go to Start, then Control Panel and Open settings “System and Security”
Note: In case the control panel window is shown differently as shown below, select “View by: Category”

2. Open “Allow a program…” and select “Allow another program” button

3. Add CMC Remote Terminal to the Firewall exemption list and check that all ticks are checked

4. Close all Windows by acknowledging with OK

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7.2.3 DATA BASE UPDATE PROCEDURE WITH CMC RT

Note: If using the 100MBit LAN Kit, the Ethernet cables (labeled “Aircraft Side”) must be plugged into
the NIC1 and NIC2 connectors on the Maintenance Panel prior to powering the aircraft. This ens ures
the 100Mbit function of the Network Interface Cards (NIC) becomes active upon power -up.

Note: The following Table gives approximate duration for loading Charts Database . The times listed for
the Remote Terminal (RT) are for the LAN Tap Kit (10Mbit). Remote Terminal loading with the 100Mbit
LAN Kit is considerably quicker.

Charts Database DB Size Via RT (10Mbit Via SD Card

Region [MB] Coax) (Minutes)
(Minutes)
Canada and Alaska 124.9 9 53
US (48 States) 227.5 16 85
Northeast US 80.1 5 42
Southeast US 120.6 8 52
Midwest US 107.9 9 47
Southwest US 76.7 5 42
Western US 76.1 5 39
Latin America 76.6 5 39
South America 64.1 5 39
Atlantic 357.8 27 113
Africa 80.5 5 42
Eastern Europe 91.9 7 44
Western Europe and
169.7 12 68
Mediterranean
Middle East and South
90.4 6 43
Asia
China 62.2 5 39
Australia 48.3 2 32
Pacific Basin 343.6 26 109

1. Perform PREPARATION following steps detailed in §7.2.1

2. Start the CMC Remote Terminal application. Select desktop shortcut, or from the Window’s
Start menu, select Aircraft Diagnostics, then select CMC Remote Terminal.

3. If uploading databases from a CD-ROM, insert the relevant disk into the laptop CD drive. Skip
this step if you are loading software from your hard drive.

 PURPLE DISK or BLUE DISK

4. Select “DATA LOADER” and then select “DATA LOADER” again and wait for the pre-loading to be
completed.
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5. Once pre-loading is complete, select “FULL LOAD” on the right hand side.

6. Select “OTHER DATA SOURCE” and “AVAILABLE DRIVES” by using the arrow and ENTER keys.

7. Select the relevant media source where the updates are located (CD -ROM or folder location on
laptop Hard Drive)

8. Select the relevant “DR_PN” file from the desired path:

Note: If the [DR_PN] is presented in two identical lines, select the upper one

Navigation, Airspace, Communication data (Purple Disk):

[DR-PN]: AMRATL -XXX- America-Atlantic region

[DR-PN]: EURAME -XXX- Europe-Africa-Middle East region
[DR-PN]: AUSAPS -XXX- Australia-Asia-Pacific region

Cities and Transportation Data (Purple Disk):

[DR-PN]: TRANSPORTATION & CITIES XX-YYYY

Terminal Charts, Geopolitical Boundaries, Airport Information, Obstacle Data (Blue Disk):

[DR-PN]: CHART DISK XX-YYYY

Aircraft Configuration/Performance data (Disk delivered with Ai rcraft):

[DR-PN]: FMS_ACDB_PC47E-G1
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9. Press ENTER and confirm the selected file is highlighted in green.

10. Click on “SELECT FILE” and wait until configuration check is completed. The process may take
a few minutes.

11. Click on “START LOAD” and wait until loading is completed.

12. If no error messages are displayed proceed to step 14. Otherwise continue with step 13.

13. Click on “RETRY” and wait until configuration check and loading process is finished again. If
there are still errors, exit the DLS program, power down the aircraft , wait 30 seconds before
powering up the aircraft (see Section 6.2), and then repeat the above steps. If the problems
persist after restart, stop loading and contact your Pilatus Service Centre.

14. Click on “DLS MENU” to continue loading and repeat from step 3 with the next database. If you
are going to load from another CD-ROM, insert it before clicking on the “DLS MENU” button.

15. When all the updates are completed, verify the aircraft configuration (§7.4) and perform the
close up procedure (§9).

7.3 UPLOADING VIA SD CARD

Note: The Navigation Database can be uploaded via Secure Digital (SD) card in the slot on the MF
Controller. Prepare the SD cards by putting only folders needed by APEX on the card, in order to
minimize loading time. Create a separate folder for each disk.

Note: The capacity of the SD card must be 2GB or less.

Note: If files are downloaded from INDS, the files must be unzipped prior to placing on the SD card.
Files downloaded from JSUM are not zipped and can be placed directly on the SD card.

1. Purple Disk: Copy only the following two folders to the SD card:

a. PC47EG1 (Aircraft Database)

b. iNav16M (iNav Com & Nav and FMS data)

2. Blue Disk: Copy all files to SD Card

Note: If cFD (connected Flight Deck) is installed, it must be disabled by opening CB "WLAN Data Load"
prior of powering up the Aircraft.

3. With the aircraft electrical system energized and the SD card in the slot on the MF Controller,
select SCMS/DL page on the Systems MFD lower left window , then select the DATA LOAD page.

4. Press the “FILE LIST” soft key to display the list of files on the SD card. The MF CTL FAIL
message will be shown in the CAS window during this time.

5. Press the “LOAD ALL” soft key. The green LED next to the SD card slot will illuminate. A red
cross will be shown on the MFD and PFD while the AGM is in download mode. The load process
will start and the process status is displayed at the bottom of the page.
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6. If there are any problems with the data loading process , error messages will be given in the
status line at the bottom of the page. When the loading has been successfully completed, the
green LED will go off and all four displays will return to their default configuration . Note: The
ABORT soft key can be used to stop the data loading process at any time . The abort process
can take a lot of time as the previous data is reloaded.

7. When all updates are complete, verify the aircraft configuration (§7.4) and perform the close up
procedure (§9).

Note: If cFD (connected Flight Deck) is installed, make sure the CB "WLAN Data Load" is closed.

7.4 VERIFYING THE AIRCRAFT CONFIGURATION

1. On the lower MFD, select the bottom left window.

2. Press the “PAGE” button on the multi-function controller or CCD. Select “SCMS/DL”.

3. Verify the aircraft databases and confirm the configuration.

4. Power down the aircraft.

8 DOWNLOADING TREND DATA AND FAULT HISTORY (ACMF/FHDB)

This procedure gives the necessary steps to download the Fault History Database (FHDB) and
Aircraft Condition Monitoring Function (ACMF) data log files for Engine Trend Monitoring purposes.
The ACMF/FHDB files can be downloaded via Remote Terminal (LAN) or via SD card.

8.1 DOWNLOADING VIA REMOTE TERMINAL (CMC)

1. Ensure the LAN Kit is connected, Remote Terminal installed, and laptop is properly configured
(§Error! Reference source not found.7.2.1).

Note: If LAN Kit (10Mbit Coax) is used and cFD (connected Flight Deck) is installed, cFD must be
disabled by opening CB "WLAN Data Load" prior of powering up the Aircraft to download.

WARNING

DO NOT SELECT ANY OTHER CMC REMOTE TERMINAL SOFTWARE FUNCTION IF

NOT SPECIFICALLY REQUESTED BY THE PROCEDURES AS CONTAINED IN THE
PRESENT PILOT’S GUIDE.
PILATUS AIRCRAFT LTD. WILL NOT BE RESPONSIBLE FOR ANY INJURY TO
PEOPLE OR DAMAGE/FAILURE TO THE AIRCRAFT THAT MAY OCCUR AS A
CONSEQUENCE OF USE OF THE CMC RT SOFTWARE OUTSIDE OF THE
PROCEDURES AS CONTAINED IN THE PRESENT PILOT’S GUIDE.
IF YOU ARE IN DOUBT PLEASE CONTACT YOUR PILATUS SERVICE CENTER.

2. Start the CMC Remote Terminal application. Select desktop shortcut, or from the Window’s
Start menu, select Aircraft Diagnostics, then select CMC Remote Terminal.
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3. On the CMC RT main menu, select “EXTENDED MAINTENANCE”.

4. In the “EXTENDED MAINTENANCE” sub-menu, select “REPORTS”.

5. To download the ACMF file, select “ACMF REPORTS”.

6. Select “DOWNLOAD”

7. Send to -> local storage

8. Verify that the correct .zip file has been created on the PC local storage folder. The default
download folder is C:\CMC\Report.

9. To download the FHDB file, select “CMC REPORTS”.

10. Select “EXPORT FAULT HISTORY”.

11. Send to -> local storage

12. Verify that the correct .zip file has been created on the PC local storage folder. The default
download folder is C:\CMC\Report.

8.2 DOWNLOADING VIA SD CARD

Note: The capacity of the SD card must be 2GB or less.

Note: If cFD (connected Flight Deck) is installed, it must be disabled by opening CB "WLAN Data Load"
prior of powering up the Aircraft to download ACMS.

Note: With Primus Apex Build 7, 8.3 & 8.6, only the ACMS file can be downloaded via SD card.
Apex Build 8.8 and subsequent, both the ACMS and FHDB can NOT be downloaded via SD card.
 (The ACMS and FHDB can only be downloaded via Remote Terminal and Laptop).
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1. Power up the aircraft (full power up with external power, or batteries o nly).

2. With the aircraft on the ground, insert the SD card into the SD card slot on the MFC .

3. On the lower left window of the lower MFD, press the PAGE button on the MFC or CCD and
select the SCMS/DL page.

4. On the SCMS/DL page, select the Data Load tab.

5. The MFD will reboot several times and a cyan MF CTLR FAIL will be displayed in the CAS
window. Note that at this point the cursor is fixed on the Data Load tab, and the MFC buttons
are not active (bezel keys must be used).
Note: Interrupting the download process (e.g. removal of the SD card or loss of aircraft power) will
result in loss of data.

6. Pushing GET CRZ starts the cruise file download process which downloads the ACMF Stable
Cruise Log file. Depending on file size, the download process can take up to 40 minutes.

Note: The GET MAINT feature is not available with APEX Build 7 and newer software, therefore the GET
MAINT button should not be pushed. If “GET MAINT” is inadvertently pushed, cycling power is ok. For
Build 7 and newer software, the FHDB files can only be downloaded using Remote Terminal (§8.1).

7. Pushing GET LOG starts the log file downloading process which downloads the Aircraft System
Log, Navigation/Air Data Log, and Engine Log files. Depending on file size, the download
process can take up to 40 minutes.
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8. Once the download has started, the current file loading status is displayed at the bottom of the
page. The GET CRZ, GET MAINT, or GET LOG label is displayed to the left of the upload
percentage.

Note: With APEX Build 7 the loading status may not be displayed incrementally (may go directly to
100% in one step).

Note: If the system is downloading files and the LAN connection is lost, a power interruption occurs, or
a protocol error occurs, the message UPLOAD FAILED is displayed in the status line. The system exits
the data loading function.

9. Wait until loading status is complete and the green light on MF controller turns off before
removing the SD card from MF Controller slot.
Note: The status will show 100% loaded, but the green light will remain illuminated while the system
reboots to normal mode. A flashing green light indicates a failure occurred during the loading process.

9 CLOSE UP PROCEDURE

1. Close DLS/CMC Remote Terminal program on the laptop.

2. Disconnect the LAN kit from the aircraft and reinstall the 50 Ohm BNC Termination Resistor on
the maintenance panel (if applicable) and maintenance panel cover.
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3. Turn off PC and remove LAN Kit from aircraft.

4. Power down the aircraft (or cycle electrical power).

Note: If cFD (connected Flight Deck) is installed, make sure the CB "WLAN Data Load" is closed.

10 TROUBLESHOOTING
This procedure gives the necessary steps to troubleshooting and lessons learned.

10.1 CMC CONNECTION FAILED MESSAGE

1. LAN is not ready or failed (disconnected)

2. The IP Address is set incorrectly

3. FTP server of CMCF failed (cycle power to a/c)

4. CMC s/w is corrupted

5. Check your network connection for proper operation

6. Check RT installation or restart your PC

7. When the CMCF starts after AIOP A module power-up, it will perform Cyclic Redundancy Check
(CRC) to insure proper operation and communication with LAN and ASCB. Bad CRC will affect
normal operation and ability to link the LAN with ASCB through NIC modules and t he backplane
in MAU. Try recycling a/c power (wait 5 minutes before restart again).

8. To verify that your LAN is working properly use the “ping” command in Windows. Use extended
ping command for testing LAN performance and stability of connection.

9. Cycle power to the a/c (5 Minutes off and 5 Minutes on) and try loading again.

10.2 WHEN ALL ELSE FAILS

1. Any error messages generated during a Data Download session will be stored in Log Files on
the remote terminal. These messages can be reviewed by Honeywell t o aid in determining the
best course of action to complete the download operation.

2. Locate the File Folder “C:\DlsWork” in the main directory of the hard drive of the remote
terminal that was used to download software. Send the contents of this folder as an
attachment in an email to the OEM or Honeywell Aerospace Technical Support.
Email: [email protected] Along with the log file, the following information should
also be provided:

a. General notes of what was trying to by accomplished and what were the issues
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b. Date and Time of when software load began, when failure occurred, when DLS session
ended

c. Version of DLS being used

d. Error message number or message text displayed on the DLS page

e. LRM which failed to load

f. SW/Version loaded on the system

g. SW/Version being loaded

h. Name of person reporting problem, Phone Number