CO NS U LT I N G

Get Ready to
Scale with a
Flexible ERP

NETSUITE AND RSM BUYER’S GUIDE

MANAGING GROWTH AND MARGINS: HOW A

FLEXIBLE ERP MAKES ALL THE DIFFERENCE
CON T E N TS This guide is designed to help businesses plan for
the future by tapping into the benefits of working
1 Introduction with RSM to implement a modern enterprise
resource planning (ERP) system—Oracle NetSuite.
2 The NetSuite value proposition

In the pages that follow, you’ll find in-depth information on NetSuite, its
3 Selection checklist capabilities and benefits, its add-on modules, how it’s priced for different
industries and how to buy it.
4 Purchasing NetSuite
You’ll also find a useful ERP selection checklist, customer success stories and
insights into why RSM is the right partner to help you tap the power of a cloud-
5 Why work with RSM for
based ERP to maximize growth opportunities and profitability.
NetSuite?

6 RSM’s digital transformation

methodology

7 Industry solutions for NetSuite

8 Pricing

9 NetSuite industry bundles

10 Add-on/advanced modules

11 About our team

2
 The NetSuite value proposition
Today’s businesses are laser focused on gaining efficiencies and 360-degree view of their organization. In addition, NetSuite integrates
1
adapting to an increasingly digital environment. As companies grow, with external software through an Application Programming Interface
they find that many of the legacy systems and manual processes (API) to deliver a single view of what’s happening, resulting in an
2 they use are no longer sufficient. Departmental silos get in the way integrated solution that all employees can trust.
of strategic planning and hamstring additional growth. RSM has the
unique ability to help companies maneuver these challenges and utilize NetSuite is a highly scalable and adaptable platform that allows
3
the functionality of NetSuite’s robust ERP to propel their business to businesses to add new functionality as they grow or adapt their
the next phase. However, most don’t want to build that in house or business model. While the base NetSuite packages need to be
4 configured for each organization, they do not require a high degree of
handle on-premise systems.
customization. As organizations’ businesses evolve and their business
5 NetSuite is a cloud-based ERP system that allows companies to models change, RSM can help align the NetSuite platform to change
manage key business processes all in one system. The core package with your needs thanks to the breadth of product functionality and the
helps break down departmental silos to give key decision makers a extensive knowledge our team brings to the table.
6

8 N E T S U I T E S O LV E S C O M PA N Y PA I N P O I N T S
9

10

11
Outgrowing Lacking solid Siloed No integrated Lack of a unified Better
inefficient workflows departments all landscape for “source of management
manual working on their post-acquisition truth” on which of margins and
processes own systems business to base reports profitability

3
 NetSuite also supports global scalability. When companies expand NetSuite is
internationally, NetSuite allows them to integrate new entities quickly
1
and efficiently. With more than 200 currencies supported, NetSuite recognized as a
gives companies the ability to transact in any currency automatically,
2 and report data in the parent company’s preferred currency. By leading ERP provider.
combining these product features with RSM’s extensive global reach
3 and resources, companies are able to tap into the right solution to
NetSuite is ranked as a top leader in
match their needs throughout the business lifecycle.
Gartner’s Magic Quadrant for Cloud Core
4 Companies turn to NetSuite for ERP because it brings key business Financial Management Suites for Midsize,
processes into a single, cloud-based, software-as-a-service (SaaS) Large and Global Enterprises.1

5 solution. As a result, there is no hardware, upfront license fees,

maintenance fees or complex setup.
NetSuite is the only solution provider
6 in the quadrant that serves businesses
In addition to its core ERP capabilities, NetSuite helps companies
of all sizes across all regions.
manage inventory and projects, track financials, host ecommerce
7 and maintain customer relationship management (CRM) systems.
More customers use NetSuite for
8 cloud financials than any other solution
in the quadrant.

9 All this makes

NetSuite a Gartner® Magic QuadrantTM for Cloud Core Financial Suites
1

for Midsize, Large, and Global Enterprises, published 10 May

2021. ID: G00733936. Analysts: John Van Decker, Greg Leiter,
10 smart choice for Robert Anderson.

11
businesses scaling Gartner does not endorse any vendor, product or service
depicted in its research publications, and does not advise
technology users to select only those vendors with the
to their next phase. highest ratings or other designation. Gartner research
publications consist of the opinions of Gartner’s research
organization and should not be construed as statements
of fact. Gartner disclaims all warranties, express or implied,
with respect to this research, including any warranties of
merchantability or fitnesss for a particular purpose.

4
1
Selection checklist Follow these steps to find the best
ERP solution for your business’s needs.

2
Since your ERP implementation will only be as successful as the people handling it, it’s

1
3 crucial to include the right people in the selection and implementation process from the
Build your team. start. While it’s important to have the executives of each department on your team,
it’s hard to overstate how vital it is to include end users who have the detailed, practical
4
knowledge to help you define requirements.

6
By taking stock of your existing processes and use cases, you can avoid recreating

2
7 Identify your the challenges and frustrations with your new ERP platform that currently plague
requirements your organization. Seek out providers who have worked with thousands of customers
and challenges. with challenges that are similar to yours and have helped organizations adopt best
8 practices for efficient solutions.

10
Once you understand your pain points, you can start envisioning how an ERP solution

3
can help you achieve your business goals. This is the time to consider which add-on
11 Evaluate the modules and ERP features you will need immediately and which ones you might want
right solutions. to add in the future as your needs evolve. Most businesses start with the core ERP
system: financials and accounting. However, many businesses also implement HR or
inventory management at the same time.

5
 Purchasing NetSuite
1

NetSuite provides tremendous

3
value across all major business
functions. More than 29,000
4
companies are already using the
platform today. After doing your
5
own research and leveraging
RSM’s extensive resources and
6
knowledge about NetSuite,
7
you’ve now decided to move
forward with your purchase.
8
But what’s next and how does
this work?
9

10
NETSUITE PURCHASE PROCESS

11
Your dedicated
RSM Advisor will 1 2 3 4 5
walk you through Build your Determine Implementation Payment Financing
package contract
the purchase process. duration

6
 Purchasing NetSuite

1 2 3
1 B U I L D YO U R PA C K A G E D E T E R M I N E CO N T R AC T I M P L E M E N TAT I O N
Decide which product configuration D U R AT I O N Your RSM advisor will work
2 matches your immediate needs and NetSuite’s minimum contract with you to understand your
longer term business goals. duration is one year. However, you requirements, give you an estimate
can sign up for a longer duration. for implementation services and
3
Base package. This includes There are several reasons why you provide you with the cost for your
NetSuite, NetSuite OneWorld, might consider a longer contract. NetSuite subscription.
4 NetSuite CRM+ or OpenAir.

5
• Editions: Depending on your
vertical, you may choose an
Financing. If you plan to finance
your purchase of NetSuite, bear
in mind that some lenders will not
4 PAY M E N T
Once you approve the estimate
for your desired configuration and
industry-specific package that
allow financing for a single year. duration, you will sign a subscription
6 comes with pre-determined
Also, when financing SaaS, the loan agreement, which will detail the
modules commonly used by
period must end at the same time edition, modules and users. Soon
that industry.
7 as the subscription period, so it is after, your NetSuite account will be
usually beneficial to maximize the provisioned, which usually takes 24
Add-on modules. If you find that duration of the contract. hours. NetSuite will issue an invoice
8
you need additional capabilities, for the estimate amount based on
you can choose from several the agreed-upon payment terms.
9 Pricing. Many buyers opt for a
add-on modules to meet specific
three-year contract, while some
requirements. For example,
10 companies with ecommerce
operations will likely choose the
companies choose five-year
contracts. Talk to RSM about
different strategies that can be
5 FINANCING
NetSuite offers financing options.
RSM can also help clients find
SuiteCommerce Advance module.
11 taken for the different contract competitive financing options either
lengths to protect your investment. through Oracle or another lender.
User count. NetSuite operates on a Or your company may secure your
per-user basis, so you will need to own financing for NetSuite.
determine how many unique logins
your company will require.

7
 Why work
with RSM for
1

2
1,500+ implementations
3 NetSuite?
4
With nearly two decades experience,
5 RSM is a leading NetSuite provider for
companies around the globe.

6
500+ global
You can purchase NetSuite on your own.
However, many companies prefer to NetSuite
7 work with an Oracle-authorized NetSuite
solution provider, like RSM, that can deliver resources
a combination of industry best practices
8
and NetSuite product expertise into every
implementation.
9
At RSM, we have participated in more than
10 1,500 NetSuite implementations and are
well-positioned to give you realistic estimates
of the effort, costs and timelines involved to
8+ years as
11 get you live. This includes being recognized
as a NetSuite Solution Partner of the year by
NetSuite Partner
NetSuite for more than eight years in a row. of the Year

8
 TOP R E ASONS CL I E N TS CHO OSE U S

1
1 We provide you with an RSM advisor to not only assist during the purchase of your
Consultative
NetSuite instance, but all the way through implementation. Then, our team provides
2
sales ongoing support once you are live.

2
Do you think buying from a value-added reseller means added expenses?
Competitive Think again! Our pricing structure matches that of NetSuite’s direct sales team.
5
pricing You are well-represented during the purchasing process, and there are no fees
tacked on when working with a certified solution partner versus direct sales.
6

3
We have implemented NetSuite in many different industries over the years, and
8
Industry
our team has found repeatable ways to expedite this process. We have developed
accelerators numerous industry-specific solutions to keep your project on time, on budget and in
& IP compliance with any industry regulations you may face.
9

10

4
11 Our team works on NetSuite implementations every single day. We know the product
Leaders in
inside and out, so you don’t have to. This includes extensive knowledge around third-
NetSuite product party integrations, extended modules and any potential customizations that might
expertise be needed. We also hold numerous accreditations and certificates across all NetSuite
product sets to ensure we are providing the most certified resources for your project.

9
1
RSM’s digital
2
transformation Initiate Validate

methodology
3

5
When it comes to ERP implementation, one size does not fit
all. Once you’ve decided that NetSuite is the right solution
6 for your business, your RSM advisor will help you identify the
appropriate product configuration for your goals and future
7 growth plans.

An RSM advisor works closely with you throughout the Analyze & design Deploy
8 implementation process and then continues to offer ongoing
support to make sure your NetSuite package continues to
9 meet your business needs.

Including project and change management, as well as process

10
design, our team will follow a proven methodology including:

11

Configure Confirm

10
 R S M ’ S D I G I TA L T R A N S F O R M AT I O N M E T H O D O L O G Y

In this phase, we provide clients with an In this phase, we train process owners,
1
onboarding package and a list of requested facilitate user acceptance training, enable
documents. With that, we create a executers to test cases and assess client
2 draft framework and define the project readiness for Go-Live.
management structure. We confirm
3 the project team and their roles and
Initiate responsibilities. We then align teams with Validate
the project’s scope, time and budget.
4

As we near the end of the implementation,

5 process owners will conduct end user
Next we review the company’s current training. Then we migrate final data into
6 state, which helps us determine your NetSuite, confirm readiness for Go-Live
future goals and the use cases driving the and cutover your business process to
NetSuite design. With that, we design best- NetSuite. Then it’s Go-Live!
7 Deploy
in-class processes and configuration. We
use a data-driven migration process and
8 Analyze cut-over strategy. In the final step of this
& design phase, we confirm the system and process. Our engagement does not end at Go-Live.
9 We support clients through their first period
close, conduct go-live training to enhance
system knowledge and promote user
10
Using the agreed-upon design, we satisfaction, and review project success
confirm and unit test the system, develop and determine future initiatives. At this
11 application customization, develop any Confirm point, we formalize the project close and
integrations and migrate initial data. Then, request client feedback. At the end of this
we create a training and test plan and phase, clients are transitioned to Managed
conduct a client configuration review. Application Services for ongoing support.
Configure

11
 Industry Our team has successfully
implemented hundreds of clients
solutions
1

2
in the following industries.

3 for NetSuite Click on the icons in

this chart to learn more
Consumer
goods
4 about our RSM solutions:
To extend the benefits of NetSuite’s robust
5 ERP solution, NetSuite and RSM offer additional
functions for specific industries. The RSM team
not only has deep knowledge of these industries
6
to support common configurations, but we
Life sciences Nonprofit
also have developed numerous RSM industry
7 accelerators to get you up and running quickly.
The result is a tailored approach that delivers
8 cost-effective and powerful solutions that
leverage industry and NetSuite best practices.
Business and
Technology
9 Many of our delivery consultants worked in professional
and software
industry before joining RSM and know the pain services
10 points that keep you up at night. We have a
deep bench of industry experts that not only
know NetSuite, but extend beyond technology
11
to include operations, risk, tax and accounting
services. Manufacturing
Construction
and distribution

12
 Below are a few examples of what our PRICE MODERN

Price Modern, a provider of

1 customers say about their experience: modern office furniture and

design solutions, needed a
nimbler technology framework
2 NetSuite is a solid ERP. It’s been really good for us and we’re very happy with CRM, a centralized
with the platform. But we’ve learned the hard way that any software quoting system, greater
3 solution is only as good as the partners we have to implement the visibility, enhanced reporting
system and support our team’s goals. and dashboard functionality.
NetSuite fit the bill. Now Price
4
—Steve Scalia, Vice President of Operations, Tanner Pharma Group Modern’s stakeholders can see
real-time sales, review cost of
5 sales and manage customer
expectations—while eliminating
6 manual processes. Read more.
The biggest benefit that I felt right away with RSM’s NetSuite managed
services team was the development of a close, personal relationship.
7 If I run into any issues with NetSuite, I can just send an email and they
will get back to me within a few hours. It’s been very impressive. AMWELL

8 —Jerry Pan, Assistant Controller and NetSuite Administrator, A leader in telehealth, Amwell
Government Brands provides immediate urgent care
web visits. A 2018 acquisition
9
enabled Amwell to also provide
specialized medical care
10 within health care facilities
This project reinforced that RSM is a company that is dedicated to through video-enabled carts.
serving the middle market. They understood we had limited resources Recognizing the need for a
11
and they provided us with a platform to help us grow. finance transformation, an
integrated ERP implementation
—Ed Kubek, Chief Financial Officer, Paro Services Corporation
was the first step in that
process. Read more.

13
 Pricing
1

There are many factors that

3
go into pricing your NetSuite
package, including selected
4
product configuration, add-on
modules, total user accounts,
5 contract duration and integration
with existing data and systems.
6 Therefore, pricing is unique for
each engagement.
7
That said, a minimum NetSuite
8 purchase requires a base account
with at least two additional
9 users. Organizations can choose
advanced NetSuite modules
10
to enhance their standard
platform license and add
additional users as needed.
11

NetSuite licenses operate 1 2 3

on a subscription basis, Base packages NetSuite industry Add-on/advanced
which can be renewed annually bundles modules
or over longer durations.

14
 Pricing

Base packages NETSUITE ERP E M P L OY E E S E L F - S E R V I C E

5 U S E R PA C K
1 Price: Starts at $999.00 per month
The SaaS model usually carries a
per-user fee, and NetSuite is no Price: $99.00 per month
2 exception. Therefore, you need to Description: NetSuite ERP includes:
determine the number of unique Financial Management Description: Employee self-service
3 logins your company will require. licenses come in five packs and allow
Purchasing
employees to initiate purchase requests,
Accounts Payable
This is a high-level overview of expense reports and approvals
4 common user packages at the base Inventory Management
starting rate; however, there are Order Entry
5 other user packages specific to Accounts Receivable N E T S U I T E A D VA N C E D PA R T N E R
editions that are priced on C E N T E R C LO U D S E RV I C E U S E R
Expense Reporting
company/employee size.
6 Integrated Shipping
Price: $49.00 per month
CRM/Salesforce Automation

7 Description: Access to the Advanced

G E N E R A L ACC E S S C LO U D Partner Center for unaffiliated third
8 SERVICE USER parties doing business with customers

Price: $99.00 per month

9 N E T S U I T E C R M + E M P L OY E E
S E L F - S E RV I C E C LO U D S E RV I C E
Description: The most common
10 5 U S E R PA C K
users are general access users,
and they can be assigned to any role Price: $79.00 per month
11

Description: Expense Reporting

+ Intranet + Employee Center for
NetSuite CRM+

15
 Pricing

NetSuite AG E N C Y FO O D A N D B E V E R AG E ( F & B )

1
industry bundles Price Range: Between $2,999.00
and $7,999.00 per month
Price Range: Between $2,699.00
and $5,499.00 per month

2 There are several pre-bundled vertical

editions of NetSuite, which can be a Description: Agency edition includes Description: F&B edition includes
useful way to identify the package the same core functionality as the same core functionality as
3
and modules you will need quickly. noted above plus the following: noted above plus the following:
Here is a snapshot of the most common NetSuite Financial Management NetSuite Work Orders and
4 industry bundles. Cloud Service Assemblies Cloud Service
NetSuite SuiteProjects Cloud Service NetSuite Inventory Management
Keep in mind that each NetSuite Cloud Service
5 NetSuite Revenue Management
bundle can be right-sized for your Cloud Service
organization, depending on whether M A N U FA C T U R I N G
6 you are a small business, mid-market A P PA R E L , F O O T W E A R A N D Price Range: Between $3,499.00
or enterprise and RSM can help to A C C E S S O R I E S ( A FA ) and $5,999.00 per month
7 determine the right bundle for your
business needs. Price Range: Between $3,499.00
and $7,999.00 per month Description: Manufacturing edition
8
All ERP packages include the baseline includes the same core functionality
elements mentioned on page 15. Description: AFA edition includes as noted above plus the following:
9 the same core functionality as NetSuite Work Orders and
noted above plus the following: Assemblies Cloud Service
10 NetSuite Grid Order Management NetSuite Inventory Management
Cloud Service Cloud Service

NetSuite Inventory Management NetSuite Demand Planning Cloud Service

11
Cloud Service NetSuite Advanced Electronic
NetSuite Financial Management Bank Payments
Cloud Service
NetSuite Work Orders and
Assemblies Cloud Service
NetSuite Advanced Electronic
Bank Payments Cloud Service

16
 Pricing: NetSuite industry bundles continued

MEDIA AND PUBLISHING R E TA I L S O F T WA R E

Price: Starting at $2,499.00 per month Price Range: Between $2,499.00 Price Range: Between $3,999.00
1 and $3,499.00 per month and $7,999.00 per month
Description: Media/Publishing edition
2 includes the same core functionality Description: Retail edition includes Description: Software edition
as noted above plus the following: the same core functionality as noted includes the same core functionality
NetSuite Financial Management above plus the following: as noted above plus the following:
3 Cloud Service NetSuite Inventory Management NetSuite Financial Management
Advanced Electronic Bank Payments Cloud Service Cloud Service
4 NetSuite Advanced Electronic NetSuite Advanced Electronic
Bank Payments Cloud Service Bank Payments Cloud Service
N O N P R O F I T ( S O C I A L I M PA C T )
NetSuite Revenue Management
5
Price Range: Between $1,299.00 Cloud Service
SERVICES
and $5,499.00 per month NetSuite OneWorld Cloud Service
6 Price Range: Between $2,899.00 included for two (2) country/currency
and $5,999.00 per month combinations (Additional countries/
Description: Nonprofit edition currencies may be purchased
7 includes the same core functionality separately.)
as noted above plus the following: Description: Services edition
includes the same core functionality
8 NetSuite Financial Management WHOL E SAL E DIST R I B U T ION
Cloud Service as noted above plus the following:
NetSuite Financial Management Price Range: Between $2,999.00
Advanced Electronic Bank Payments
9 Cloud Service and $4,499.00 per month
NetSuite Project Management
Cloud Service NetSuite Revenue Management
Cloud Service Description: Wholesale Distribution
10
NetSuite SuiteProjects Cloud Service edition includes the same core
R E S TA U R A N T
NetSuite Advanced Electronic functionality as noted above plus
11 Price Range: Between $2,499.00 Bank Payments Cloud Service the following:
and $3,999.00 per month
NetSuite Inventory Management
Cloud Service
Description: Restaurant edition NetSuite Advanced Electronic
includes the same core functionality Bank Payments
as noted above plus the following:
NetSuite Inventory, Financial and Fixed
Asset Management Cloud Service
17
 Pricing

Add-on/ NETSUITE SUITEPEOPLE

SuitePeople is a human capital
NETSUITE SUITEBILLING
SuiteBilling automates invoicing, combining
1
advanced management (HCM) software that gives flat, tiered and consumption-based options

modules
businesses complete control over their with promotions, volume discounts and
2 HR by securely incorporating people customer-specific rates for maximum
data throughout the ERP. It’s a way to flexibility. Support for multiple pricing
NetSuite is a highly flexible system streamline processes such as onboarding models and complex rating scenarios make
3 that can grow with your business. new hires, payroll and employee it easy to generate accurate invoices. In
As your business matures, enters performance, all within a single platform. addition, SuiteBilling lets you manage the
4 new markets and acquires other entire subscription lifecycle.
businesses, your needs may extend
N E T S U I T E A D VA N C E D R E V E N U E
beyond the NetSuite baseline package.
5 M A N AG E M E N T N E TS U I T E O P E NAI R P RO F E SSI O NAL
When it does, the following add-on
Public and private companies can use SE RVI CE S AU TO MAT I O N
modules can easily be added to the
6 NetSuite Advanced Revenue Management NetSuite OpenAir Professional Services
system to expand your capabilities.
to gain complete support for all key Automation (PSA) increases resource
Our team will work with you to
revenue recognition standards. As a utilization, project margins and on-time
7 determine the best configuration for
cloud solution, it automatically updates project delivery while driving down IT
your business needs.
to reflect the latest recognition rules. costs, decreasing project accounting and
8 With automated revenue recognition overhead, and expediting billing cycles.
calculation and reporting dashboards for NetSuite OpenAir helps improve invoicing
N E TS U I T E S U I T E COM M E RCE
9 continual monitoring, the solution can help accuracy, streamline revenue recognition
NetSuite’s ecommerce platform
your finance teams increase productivity, and increase visibility into your services
supports B2B and B2C storefront
visibility, accuracy and compliance. organization. Note: You will need an
10 and business user tools to manage
additional platform and license.
an ecommerce site, unified with
core NetSuite operational business N E TS U I T E ON E WOR L D
11 OneWorld helps companies manage global N E TS U I T E P ROJ E C T
systems—inventory and order
management, marketing, customer operations, including multiple currencies, M A N AG E M E N T
support and financials, providing taxation rules and reporting requirements, Teams can collaborate and keep managers
a single view of customer orders, across geographies and subsidiaries while current on the status of projects using
inventory and other critical business providing real-time financial consolidation real-time data to gain complete visibility
data that enables personal and and visibility. and control. They can monitor and report
relevant customer experiences. on project status anytime, anywhere.

18
 About our team
Founded in 1926, RSM is one of the largest and most highly decorated Oracle NetSuite
partners globally, and serves as a Solution Provider Partner, Alliance Partner and
BPO Partner for NetSuite. With more than 500+ dedicated consultants worldwide,
RSM is the trusted advisor to middle market companies for the evaluation, purchase,
implementation and support of our customers’ NetSuite investment.

Spanning 85 offices across North America and a global network with established
NetSuite practices in 16 countries, RSM has certified and highly experienced NetSuite
resources around the world. With our unique understanding of the middle market and
deep industry expertise, we’ve helped more than 1,500 organizations move forward
with confidence. Whether you are an enterprise organization or a startup, we listen
closely to make sure we understand you, your business and your organization’s culture
to bring you the highest value from your NetSuite purchase.

For more information, call us at 800.274.3978.

Visit our website at https://rsmus.com/contact.html.

R E A DY T O G E T S TA R T E D ? C O N TA C T O U R T E A M .

+1 800 274 3978

rsmus.com
This document contains general information, may be based on authorities that are subject to change, and is not a substitute for professional advice or services. This document does not constitute audit, tax, consulting,
business, financial, investment, legal or other professional advice, and you should consult a qualified professional advisor before taking any action based on the information herein. RSM US LLP, its affiliates and related entities
are not responsible for any loss resulting from or relating to reliance on this document by any person. Internal Revenue Service rules require us to inform you that this communication may be deemed a solicitation to provide
tax services. This communication is being sent to individuals who have subscribed to receive it or who we believe would have an interest in the topics discussed. RSM US LLP is a limited liability partnership and the U.S. member
firm of RSM International, a global network of independent audit, tax and consulting firms. The member firms of RSM International collaborate to provide services to global clients, but are separate and distinct legal entities that
cannot obligate each other. Each member firm is responsible only for its own acts and omissions, and not those of any other party. Visit rsmus.com/aboutus for more information regarding RSM US LLP and RSM International.
RSM, the RSM logo and the power of being understood are registered trademarks of RSM International Association.

©2022 RSM US LLP. All Rights Reserved. tl_nt_con_all_0522_NetSuiteGUIDE