Government of Haryana

Terms of Reference for Recruitment

29.07.2023

Haryana Parivar Pehchan Authority (HPPA)

Government of Haryana

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 Table of Contents

I. TERMS OF REFERENCE FOR RECRUITMENT............................................... 3

II. GENERAL INFORMATION ............................................................................... 9
III. KEY TERMS OF APPOINTMENT ................................................................... 10
IV. PROCEDURE TO APPLY FOR A POST ONLINE ............................................ 12

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 I. TERMS OF REFERENCE FOR RECRUITMENT

1. Contract Period: 3 Years (extendable as per requirement of HPPA).

2. Remuneration: The lump sum monthly remuneration payable is provided in

Section III of this document. An increment of 5-10 (%) per cent shall be applicable
after completion of each year on the basis of competitiveness/ performance of the
resource.

3. Vacancy Position name, Skill Set, Qualification and experience:

Number
Position
# of Requirements
Name
positions
1 Software 2 Skill Set:
Developer Full stack development, MVC framework/ JAVA/JS/ Angular,
MS SQL Server /Mongo DB/PHP/Dot Net (C#)/ Architecture
Designing/ SDLC etc.

Qualification:
4-year (Full-time) Bachelor’s Degree in IT/CSE/Electronics &
Communication / Computer Applications or equivalent OR
MCA from any university/ Professional Institution recognized
by Government with 60% marks.

• Experience in development of web-based application/

software.

Total Experience: 1 year.

2 Sr. Software 4 Skill Set:
Developer Full stack development, MVC framework/ JAVA/JS/ Angular,
MS SQL Server /PHP/Mongo DB/Dot Net (C#)/ Architecture
Designing/ SDLC etc.

Qualification:
4-year (Full-time) Bachelor’s Degree in IT/CSE/Electronics &
Communication / Computer Applications or equivalent OR
MCA from any university/ Professional Institution recognized
by Government.

• At least 3 years of experience as a software developer in

JAVA/ .NET/PHP.

Total Experience: 6 years.

3 Software 4 Skill Set:
Engineer Full stack development, MVC framework / JAVA/ JS/
Angular, MS SQL Server/ PHP/ Mongo DB/ Dot Net
(C#)/Architecture Designing/ SDLC etc.

Qualification:
4-year (Full-time) Bachelor’s Degree in IT/CSE/Electronics &
Communication / Computer Applications or equivalent OR

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 Number
Position
# of Requirements
Name
positions
MCA from any university/ Professional Institution recognized
by Government with 60% marks.

• At least 1 years of experience in data analysis and data

management.

• Experience with State/ Central Govt. shall be preferred.

Total Experience: 5 Years

4 Database 1 Skill Set:
Administrator MS-SQL Server 2017/2019, Big Data, Data Backup and Data
Management ,MongoDB Expertise , Database Installation and
Configuration, Data Modeling, Performance Tuning, Backup
and Recovery, Security Management,
Monitoring and Alerting, Replication and High Availability,
Sharding, Automation and Scripting, Version Control, Disaster
Recovery, Database Upgrades and Patching, Troubleshooting
and Debugging

Qualification: 4-year (Full-time) Bachelor’s Degree in

IT/CSE/Electronics & Communication / Computer
Applications or equivalent OR MCA from any university/
Professional Institution recognized by Government with 60%
marks.

• At least 2 years of experience in SQL Server/Cassandra

database programming, configuration & management
• Experience with State/Central Govt. shall be preferred

Total Experience: 6 years

5 Helpdesk 1 Skill Set:
Manager
Team management, Ticketing system, Troubleshooting, Help
desk management, Call metrics, Call Management software ,
Call throttling , Grievance handling, Report generation,
Enquiry management, Service desk, coordination, Data
validation, Excel report preparation

Qualification:
Bachelor’s Degree (full time) from any university/ Professional
Institution recognized by Government

• At least 5 years of experience in Service Desk Management

especially catering to Indian clients.
• Experience with State/Central Govt. shall be preferred

Total Experience: 8 years

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 Number
Position
# of Requirements
Name
positions
6 Help Desk- 5 Skill Set:
Executive Grievance handling, Report generation, Enquiry management,
Service desk, coordination, Data validation, Excel report
preparation

Qualification:
3/4-year (full time) Bachelor’s Degree from any university/
Professional Institution recognized by Government with 60%
marks.
• Good communication skills
• Language: English & Hindi
• Sound with MS Excel
• At least 2 years of relevant experience in Service help desk
• Experience with State/Central Govt. shall be preferred.
• Ready to work in 24*7 type of work environment.
• Ready to work with various tools & technologies related to
help desk.
• At least 1 year experience in call centre/client facing role

Total Experience: 3 years.

7 Manager 1 Skill Set:
Complaints & Regulatory Compliance, Conflict management, Problem
Grievances solving, Communication, Investigative & Analytical skills,
Documentation, Reporting, Legal awareness, Adaptability,
Data Analysis, Enquiry management, Service desk,
coordination, Team management.

Qualification: Bachelor’s Degree (full time) from any

university/ Professional Institution recognized by Government
With minimum 50% of marks.
• At least 3 years of experience of working in customer
support/ Escalation management /Dispute management/
Complaints units
• Experience with State/Central Govt. shall be preferred.

Total Experience: 8 years

8 IEC Manager 1 Skill Set:
Cultural sensitivity , Adaptability, Networking, Strategic
thinking, Creative skill, Digital marketing , Media relations,
Data analysis , Monitoring & Evaluation, Understanding of
development issues

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 Number
Position
# of Requirements
Name
positions
Qualification:
Bachelor’s Degree (Full time)/ Postgraduate (Full time) in
Social Science/Mass Communication or Journalism from any
university/ Professional Institution recognized by the
Government.

• At least 3 years of experience of working in designing and

execution of IEC campaigns and relevant material especially
for civil society/NGO

Total Experience: 8 years

9 Security 2 Skill Set: Security management
Analyst Cybersecurity frameworks (NIST/ ISO/CIS), SIEM (Security
information and event management) , IDS & IPS (intrusion
detection & prevention systems), OS Vulnerabilities, Switches,
Routers, Firewall, VPN , VMware, Data privacy & regulations.

Qualification:
4-year (Full-time) Bachelor’s Degree in IT/ CSE/ Electronics &
Communication / Computer Applications or equivalent OR
MCA from any university/ Professional Institution recognized
by Government with 60% marks.
• At least 1 years of experience in network administration and
troubleshooting.
• Any industry recognized certification related to network
administration like CCNA shall be preferred.
• Experience with State/ Central Govt. Shall be preferred.

Total experience: 5 years.

10 Risk Analyst 1 Skill Set:
Risk assessment, Risk identification, Risk reporting,
Compliance and Regulatory Awareness, IT Risk Management
(Cybersecurity, data breaches, and privacy concerns),
Financial analysis & Risk management.

Qualification:
4-year (Full-time) Bachelor’s Degree in IT/ CSE/ Electronics &
Communication / Computer Applications or equivalent OR
MCA from any university/ Professional Institution recognized
by Government with 60% marks.
• At least 3 years of experience in conducting IT risk
assessment, compliance audits and VAPT activities.
• Experience with State/ Central Govt. Shall be preferred.

Total experience: 5 years.

11 Quality 2 Skill Set: White Box, Black Box, Grey Box testing/ SQL/ Test
Analyst Cases Creation / SDLC/ Selenium/ Manual Testing.

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 Number
Position
# of Requirements
Name
positions
Qualification.
Bachelor’s Degree in IT/CSE/Electronics &
Communication / Computer Applications or equivalent
OR BCA/ MCA from any university/ Professional Institution
recognized by Government with 60% marks.

• Relevant experience in manual or automation testing.

• Experience with State/Central Govt. shall be preferred.

Total experience: 1 Year

12 Manager 1 Skill Set:
Security Audit Security Auditing Expertise, Risk Assessment, Audit Planning
and Execution, Compliance Verification, Vulnerability
Assessment, Penetration Testing Coordination, Incident
Response Preparedness, Security Awareness and Training,
Reporting and Communication, Continuous Improvement,
Compliance Monitoring, Documentation Management &
Collaboration

Qualification:
4-year (Full-time) Bachelor’s Degree in IT/ CSE/ Electronics &
Communication / Computer Applications or equivalent OR
MCA from any university/ Professional Institution recognized
by Government with 60% marks.

• At least 3 years of experience in conducting IT risk

assessment, compliance audits and VAPT activities.
• Experience with State/ Central Govt. Shall be preferred.

Total experience: 8 Year

13 Process Owner 1 Skill Set:
IT Process Management, Project Management, Communication,
Collaboration, Risk Management, Change Management,
performance metrics and KPIs, Problem Solving, IT Governance
and Compliance, Quality Management, Continuous
Improvement, Negotiation Skills (to obtain necessary
resources, approvals, and support for process-related
initiatives), IT Security Awareness & the ability to integrate
security measures into IT processes.
Budget Management & Leadership

Qualification:
• 4-year (Full-time) Bachelor’s Degree in IT/ CSE/ Electronics
& Communication / Computer Applications or equivalent
OR MCA from any university/ Professional Institution
recognized by Government.

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 Number
Position
# of Requirements
Name
positions
• MBA or Master’s in public policy (full time) from any
university/ Professional Institution recognized by
Government.
• At least 3 years of experience in quality improvement and
business process design.
• Experience with State/ Central Govt. Shall be preferred.

Total experience: 8 Year

14 Business 3 Skill Set:
Analyst
Business Domain Knowledge , Requirements Elicitation and
Analysis, Communication , Problem-Solving, Process Modeling
and Analysis such as BPMN (Business Process Model and
Notation), Analyze business processes for optimization and
improvement, Data Analysis, Documentation, Agile
Methodology, Technical Understanding, User Experience (UX)
Design , Data Modeling, Quality Assurance, Change
Management, Risk Management (identify potential risks and
issues related to requirements and propose risk mitigation
strategies), Collaboration & Presentation Skills

Qualification:
• 4-year (Full-time) Bachelor’s Degree in IT/ CSE/ Electronics
& Communication / Computer Applications or equivalent
OR MCA from any university/ Professional Institution
recognized by Government
• MBA or Master’s in public policy (full time) from any
university/ Professional Institution recognized by
Government.
• Any industry recognized certification in process
management shall be preferred.

Total experience: 3 Year

15 AI Developer 2 Skill Set:
Full-stack development using JS, nodeJS, ReactJS and
MySql/Oracle & MongoDB/NoSql based web system, Python

Qualification:
4-year (Full-time) Bachelor’s Degree in IT/CSE/Electronics &
Communication / Computer Applications or equivalent OR
MCA from any university/ Professional Institution recognized
by Government.

• Understanding requirements, conceptualization, &

development of applications.
• Coding from functional requirements, debugging & testing
• Must have worked on AI data modelling on at least one
project.

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 Number
Position
# of Requirements
Name
positions
Total Experience: 1 year.

Total 31

II. GENERAL INFORMATION

1. Incomplete applications will be summarily rejected.

2. Applications link will be disabled after the last date. No request for extension
of date shall be entertained.
3. Applications shall be accepted only through HPPA’s Online Recruitment
portal. No other mode of application will be entertained.
4. Modification/Addition to the application is not admissible after submission of
online form. Hence, candidates should be very careful while filing the
application.
5. Candidates shall apply for only one post for which he/ she is most suitable
and meeting qualitative requirement and experience in the particular field. If
it is found that applicant has applied for more than one post, candidature of
such applicant is liable to be rejected.
6. The rules and instructions of the State Government on reservation for special
categories of persons shall apply to the appointment of temporary staff.
7. All educational qualifications should have been obtained from a
University/Institute recognized by UGC/AICTE/Central Govt. /State Govt.
only.
8. Canvassing in any manner would entail disqualification of the candidate.
9. HPPA reserves its right to restrict the number of candidates for skill
assessment test & Personal Interaction to a reasonable limit, on the basis of
qualification and/or experience higher than those prescribed in this
advertisement.
10. Number of vacancies are purely provisional which may be
increased/decreased at the sole discretion of the HPPA.
11. HPPA reserves its right not to fill any or all the posts advertised and to reject
any or all the applications without assigning any reason.
12. Skill assessment test, if any, will be conducted through online/offline mode.
Mode of skill assessment test will be conveyed to all eligible candidates
separately by HPPA or its authorised agency.
13. The following Travelling allowance/Daily Allowance will be paid for appearing
in the skill assessment test (offline mode only):-

a) Train fare of AC III Tier / AC Chair car (Shatabadi Express) for to and
fro journey performed by them between the normal place of residence
and the place of interview subject to production of tickets/documentary
evidence for performing journey plus Rs. 250/- as daily allowance.
b) AC Bus/Volvo bus fare for to and fro journey performed by them
between the normal place of residence and the place of interview
subject to production of tickets/documentary evidence for performing
journey plus Rs. 250/- as daily allowance
c) Candidates not covering in (a) & (b) above, will be paid lump sum
payment of Rs. 500/-.

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 14. The location, date and time, mode of skill assessment test and interview will
be notified to all candidate through e-mail. Candidates are advised to check
their respective e-mails periodically.
15. All further information regarding the recruitment will be provided through the
HPPA’s recruitment portal/e-mail only. HPPA will not be responsible in any
manner, if a candidate fails to visit/access the website/e-mail in time.
Candidates are requested to regularly visit the HPPA’s recruitment portal i.e.
https://hppa.haryana.gov.in/advertisement.aspx and check their e-mail
for updated information regarding the recruitment.
16. The decision of the HPPA in all matters will be final. No correspondence
/interim inquiries will be entertained from the candidates in connection with
the process of selection. Any dispute with regard to the recruitment process
will be subject to Courts/Tribunals having jurisdiction over Chandigarh only.
17. Candidates selected for appointment will have to produce original documents
in support of all the particulars mentioned in their application form regarding
their date of birth, reservation category, educational qualification, experience
and other claims.
18. Selected candidates will be appointed for a contractual tenure of 3 years which
may be extended or curtailed as the circumstance so require.
19. Joining location for all the above posts shall be at Gurugram/Chandigarh/
Panchkula or anywhere in Haryana as decided by the Authority.
20. Candidates may be posted and/or transferred to any department at any time
during service career at the discretion of HPPA.
21. Work Experience, wherever required shall be recognized only if the experience
is in the areas of relevance for the post.
22. Decision of HPPA shall be final in the matter of recognizing work experience.
23. Screening of candidates shall be based on skill assessment test. Minimum
cut-off to qualify for personal interview shall be finalized by HPPA.

III. KEY TERMS OF APPOINTMENT

a. Validity of offer of appointment

The offer of appointment to any candidate shall be valid only for one month
from the date of communication of the offer of appointment. Any selected
candidate would need to join within two months of the offer of
appointment.

b. Age Limit and Tenure of Appointment

The tenure of appointment on contractual basis shall be three years
initially extendable to a total of five years OR the duration of the project on
which he is appointed, OR till he attains the age of fifty-eight years,
whichever is earlier.

c. Remuneration payable

The indicative remuneration to be paid to different categories of staff shall

be as follows. However, the actual salary shall be fixed based on the skill
set possessed by the individual:

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Sr. Total No. of Remuneration*/
Position Name month
No. Experience Posts
1 Software Developer 1 years 2 48000
2 Sr. Software Developer 6 years 4 95000
3 Software Engineer 5 years 4 65000
4 Database Administrator 6 years 1 95000
5 Helpdesk Manager 8 years 1 45000
6 Help Desk-Executive 3 years 5 25000
Manager Complaints &
7 8 years 1 45000
Grievances
8 IEC Manager 8 years 1 60000
9 Security Analyst 5 years 2 40000
10 Risk Analyst 5 years 1 40000
11 Quality Analyst 1 years 2 40000
12 Manager Security Audit 8 years 1 112000
13 Process Owner 8 years 1 112000
14 Business Analyst 3 years 3 63000
15 AI Developer 1 year 2 100000
Total 31

*Higher remuneration may be offered to the deserving candidates.

d. Eligibility for leave

Persons engaged on contractual basis shall, in addition to the public holidays,

will be entitled to avail 12 days casual leave and 10 days medical leave during
a calendar year. In case of engagement of during the mid of a calendar year,
casual leave and medical leave shall be prorated.

e. Travelling Allowance

Travelling Allowance/ Daily Allowance payable to the selected candidates shall

be as such as notified by the Authority from time to time.

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IV. PROCEDURE TO APPLY FOR A POST ONLINE

How to apply
Before applying online, a candidate is required to have: -

1. Valid Mobile Number.

2. Valid E-Mail Id.
3. Recent passport size photograph (JPG / JPEG file format less than equal to
100kb).
4. Curriculum Vitae of the candidate (Word/PDF format less than equal to
100kb).

Candidate Selection Procedure

1. Long Listing of Eligible Candidates – Long listing of candidates based on the

information submitted by the candidates on the portal.
2. Skill Assessment Test – The eligible candidates shall be notified for a skill
assessment test. Medium of skill assessment test shall be English only. Skill
assessment test will be conducted through online/offline mode. Mode of skill
assessment test will be conveyed to all eligible candidates separately by HPPA
or its authorised agency.
3. Personal Interview – The candidates who are shortlisted through the skill
assessment test shall be called for a personal interview with a panel which
shall be constituted by HPPA for this purpose.
4. The successful candidates shall be notified individually, or a list of such
candidates shall also be displayed on the
https://hppa.haryana.gov.in/advertisement.aspx

Important Date

Last date for filing On-Line Application Form – 18.08.2023 (23:59 hours).

1. Candidates are advised to follow

https://hppa.haryana.gov.in/advertisement.aspx and check their e-mail
regularly for updates.

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