Critical information summary Plan ID: 200106

This summary does not reflect any special discounts, bonus data or promotions which may apply from time to time.

Optus Prepaid Epic Data

Information about the Service
Description of the Service
These recharges are available online, via My Optus app and at participating retail outlets. They have different inclusions and expiry depending on the
amount you choose to recharge. Charges shown are all for use in Australia unless otherwise stated.

Optus Prepaid $12 $20 $35 $45 $55 $60 $70 $80 $100 $130
Epic Data
Included Minutes (MyTalk) Up to 100 Up to 200 Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
Standard Australian mobiles mins mins
and landlines, 13/1300
numbers and Voicemail.
Charged per minute
Included SMS/MMS Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited Unlimited
(MyMessages) Standard
national SMS and MMS
Included Data (MyData) – – On first three recharges and must occur within 90 days of activation. Data reverts to
Charged per KB standard inclusion after 3rd recharge.
– – 45GB 55GB 65GB 70GB 75GB 80GB 90GB 95GB
Standard Data 7GB 12GB 15GB 25GB 35GB 40GB 45GB 50GB 60GB 65GB
Charged per KB
International Talk from – – Unlimited standard calls to Canada, mainland China, France, Germany, Hong Kong, India,
Australia to standard Ireland, Japan, Malaysia, New Zealand, Singapore, South Korea, Sweden, UK & USA.
international numbers. For
all rates see optus.com.au/
prepaidint
Expiry 5 days 10 days 28 days 28 days 28 days 28 days 28 days 28 days 28 days 28 days
Data Rollover Roll over your unused data up to 200GB when you recharge before expiry.
Data Rollover: Unused included MyData will roll over to the next recharge as MyData Rollover if you recharge before credit expires. If you accrue over
200GB of MyData Rollover you will forfeit any data over that limit. MyData Rollover will be used after any MyData you have on your current recharge.
Expiry Extension: allows you to accumulate up to a maximum of 84 days if you recharge before expiry. Included minutes will not accumulate if you
recharge before expiry.

Add-ons
You can purchase add-ons as you need them.

Add-on $5 MyData $10 MyData $20 MyData $10 Extras Credit $20 Extras Credit
Included 500MB 1.5GB 3.5GB $10 Extras Credit for international $20 Extras Credit for international
Value calls and SMS/MMS, roaming and calls and SMS/MMS, roaming and
selected premium SMS services. selected premium SMS services.
Expiry 3 days 7 days 7 days 14 days 28 days
Rollover Roll over unused data up to 50GB if you recharge Roll over unused Extras Credit Add-on up to $500 if you recharge with
with any MyData Add-on before expiry. For use in any Extras Credit Add-on before expiry.
Australia.
NOTE: Add-on value/credit will be used before your plan value. For example if you recharged 24 days ago with $35, you’ve used 9.7GB of your 15GB of
MyData and decide to buy a $10 MyData Add-on. You will now have 5.3GB of data left in your plan (which expires in 4 days) and 1.5GB in your MyData
Add-on (which expires in 7 days). The MyData Add-on value will be used before your remaining plan data, so if you don’t use all the Add-on (1.5GB)
before your plan data expires in 4 days you will forfeit any remaining data from your plan. Add-on value/credit will expire if you change your plan.
MyData Add-ons can only be purchased online or through the My Optus app. You must be within your standard recharge period to redeem any MyData
Add-ons.

Usage deducted from Extras Credit

You can bar the use of mobile premium services at any time, free of charge. For more information and guidance on how to limit or bar your service from
mobile premium services, go to optus.com.au/premiumsms

Usage type Cost Usage type Cost

Directory Assistance 1223 50¢ per call International calls See optus.com.au/prepaidint
Standard national video calling 10¢ per min. Standard international SMS 20¢ per 160 characters
124YES 10¢ per min. + $1.75 flagfall Standard international MMS 75¢ per MMS
Premium messages to Charged as advertised Standard international $3.60 per min.
19 numbers by provider video calling
Information about pricing Activating a Prepaid Mobile service
To use this service you need to purchase and activate an Optus Prepaid
Mobile calls & data usage
SIM. Check your SIM card packaging for details.
Minutes are counted in per minute increments. Data is counted per KB,
and includes uploads and downloads.
Fair Go Policy
The Fair Go Policy ensures that all our customers can access our services,
MyCredit balance
and do not use our services in a manner that we consider ‘unreasonable’
If you have any MyCredit balance without any Optus Prepaid Epic Data
or ‘unacceptable’, including, but not limited to ‘non-ordinary’ or
minutes, SMS/MMS or data value (e.g. you have changed to Optus
‘commercial purpose use’ of this plan. The policy also sets out your
Prepaid Epic Data and haven’t recharged yet) you will be charged the
responsibilities when you use the internet, including any content which
following rates for these usage types:
you publish online or by email. It also confirms steps we may take to
ensure and monitor compliance with this policy, as well as setting out our
• responsibilities to comply with directions from regulatory and other law
Calls to standard Australian mobiles
and landlines, 13/1300 numbers and enforcement bodies. You can find the policy at optus.com.au/fairgo
• 10¢ per minute
voicemail. Charged per minute
• Standard national SMS 10¢ per 160 characters Tracking your spend
• Standard national MMS 10¢ per MMS There are a number of ways to check your balance and usage. These
• Data charged per KB $0.50 per MB options are available 24/7 and are free to use within Australia. The SMS
option is also free if you are roaming overseas.
Service expiry • SMS: Text ‘BAL’ or ‘BALANCE’ to 9999 to check your balance
To keep your service active you need to recharge 186 days from your • Call: 555 and follow the prompts
credit expiry, otherwise you may require a new SIM card to use the service • App: Download My Optus app at optus.com.au/MyOptusApp (data
and you may not be able to continue using your mobile number. charges apply to download the app)
• Online: Visit My Account at optus.com.au/myaccount
Calls to 1800 numbers
If you have zero credit you will be able to make calls to 1800 numbers When you’re in Australia, we will send you alerts when:
up until the time your recharge expires. Services that connect you to • You have less than 500MB and 100MB of MyData;
premium numbers may be charged to you or a third party.
• Y
 ou have less than 30 mins and 5 mins of MyTalk, if your recharge
Calls to help lines doesn’t have unlimited minutes; and
If you have zero credit, you can call Lifeline on 13 11 44, Beyond Blue on • You have less than $15 and $2 of MyCredit.
1300 22 4636 and Kids Helpline on 1800 55 1800. Calls to these numbers
made while you’re in Australia will not be charged from your credit. Using your service overseas
You cannot use your included calls, text and data if you are overseas.
Recharging If you want to use your mobile phone while you’re overseas, there are
You can recharge your account: a number of Add-ons that can be purchased and used for roaming
(excludes MMS). The inclusions and expiry will depend on the Add-on that
• App: Download My Optus app at optus.com.au/MyOptusApp (data
you purchase. See optus.com.au/mobile/plans/international-roaming/
charges apply to download the app)
prepaid for information on available Add-ons, and roaming call and data
• Online: Make a secure one-off recharge online by credit card, debit rates. Compatible device required for roaming, details at
card or PayPal by visiting optus.com.au/recharge or you can set up optus.com.au/VoLTEroaming
AutoRecharge
• Vouchers: Pick up a voucher from any ‘yes’ Optus store or participating You can choose your preferred method of receiving roaming notifications
retailers around Australia by visiting My Account at optus.com.au/myaccount When roaming, you
will receive alerts when there is 50%, 15% and 0% left of your inclusions.
Plan changes
You have the option to change your rate plan to another Prepaid plan: Customer Service
• SMS: Text ‘MENU’ to 9999 For assistance and account information see optus.com.au/customerhelp
• Contact Customer Service
Customer complaints
You can contact our complaint resolution area by calling us on
If you’re moving to another Prepaid plan, you will keep any unused
1300 555 002. We encourage you to contact us first so that we can
MyData balance you have, but lose any other inclusions or bonuses.
try to resolve your complaint straight away. If you’re not happy with
the outcome, you may also contact the Telecommunications Industry
Other information Ombudsman on 1800 062 058.
Mandatory goods
May expire or be withdrawn at any time. See mobile offer end dates and
You need a mobile phone and SIM card to use this service. You may
check optus.com.au/prepaidplans for current rates and plans. Plans may
bring your own phone or buy one from us. Phones purchased from us
no longer be available if you do not activate your SIM within 30 days of
may be locked to the Optus Network. Unlocking fees apply. Visit
purchase.
optus.com.au/unlock for details.
The remaining content is the footer of this page.
Coverage availability will vary depending on your device compatibility
and location. To check your device is compatible and set up to make the
most of our network, go to optus.com.au/compatibility

This is a summary only – the full Terms and Conditions for this plan can be found at optus.com.au/standardagreements
200106 Optus Prepaid Epic Data  YESPRO5453 (10/23)