FINAL

PRACTICE
The structure
I. Vocabulary: 20 questions, 4 marks.
II. Reading: 15 questions, 3 marks.
III. Writing: 3 marks.
I. Vocabulary: 20 questions, 4 marks (0.25 each)
• You should spend no more than 15 minutes here.
• Type of task: Choose correct answers A, B, C or D
• Vocabularies from Unit 5-8
• Although there are maybe more than 1 option that makes
sense but remember to choose the most suitable one in term
of meaning and grammar.
II. Reading: 15 questions, 3 marks (0.2 each)
• You should spend no more than 15 minutes here.
• Types of tasks: True, False & Not given; Matching headings,
Multiple choices, Note completion.
• 2 Reading passages with topics from Unit 5-8.
• Pay attention to the requirements the questions. For example,
"Fill in the blanks with NO MORE THAN THREE WORDS" or
"What is NOT mentioned in the text?"
II. Writing: 3 marks
Task response (1 mark), Coherence and cohesion (1 mark), Language
(1 mark)
• Choose 1 in 2 topics. Write 120-180 words.
• Types of topics: Write an email/ letter with following requirements.
• Don't write more than 3 paragraphs. Try not to write short forms and
incomplete sentences.
• You should include all the details that are mentioned in the task. You
must have greetings and closing lines, names of the sender and the
receiver.
• You should use linking words, for example: first, second, finally...
Topic 1: Letter of complaint
Example 1:
You are a manager/ leader of a company, write a letter of complaint to
a supplier. You should include:
• Order 10 tables but only received 5.
• Can not contact customer service department.
• Request for the delivery of 5 missing tables immediately.
• You may change supplier if they do not solve this problem
Topic 1: Letter of complaint
Example 2:
You are a customer of a online store, write a letter of complaint to the
seller. You should include:
• The received products are not in good quality, some of them do
not look like advertising pictures.
• The delivery is a week late which affects your business.
• Request for refund because you purchase a large quantity.
Topic 1: Letter of complaint
Example 3:
You are a tourist and stay at this hotel during your vacation, write a
letter of complaint to the hotel manager. You should include:
• The room service is not good. The room is different from the one
you booked.
• Some of the staffs are not polite/ helpful.
• Request for compensation.
• If they do not handle this issue well, you may write a negative
review on their page.
Topic 2: Making recommendation
Example 1:
You are a team leader and working on the cross-culture project team
of an international company. Write a report/ an email about the team's
current situation. You should include:
• The team members have some misunderstandings because of
language barrier and different personalities.
• The project's process is delayed while the deadline is due next
month. You have to ensure that the project will be finished on
time.
Topic 2: Making recommendation
Example 2:
You are a store manager of a company's branch. Write a report/ an
email about the team's current situation. You should include:
• The sales of this month does not meet the target.
• There are some new sellers that need more training while some
old employees leave the job.
• There are some customer complaints about the products and
services.
• Suggest some solutions for these problems.
Topic 2: Making recommendation
Example 3:
You are a member of a very big and diverse project team. Write a
report/ an email about the team's current situation. You should
include:
• There are some members in the who do not complete their
assigned tasks while some others have to work harder.
• There are some miscommunications during working process that
affect the team's spirit.
• The working methods are not suitable and should be changed.
Topic 3: Informing of decisions
Example 1:
You a director of an international company, write an email inform the
managers of the decisions made. You should include:
• The board has appointed a new CEO.
• Operate a new training course on languages and culture for
Regional managers.
• Arrange an international conference at the end of the year.
Topic 3: Informing of decisions
Example 2:
You a manager of a local brand. Write an email inform the staffs of
the decisions made. You should include:
• The sales team are under pressure due to low sales recent
months. Request marketing team to come up with new
advertising strategies.
• The new product line is receiving positive feedbacks. Request
stores to promote this product line more.
Topic 3: Informing of decisions
Example 3:
You a project manager of a company. Write an email inform the team
members of the decisions made. You should include:
• There is a conflict between two staffs. You allocate them to
different tasks.
• The current project for Rose Plaza is delayed. There will be some
staffs from another team joining in to help.
• You need detailed process reports. They should handle you those
Subject: FROM BERO COMPANY
Dear Sir/Madam,

I hope this email finds you well. I’m Mary - purchase manager from Bero Company. I am
writing this letter to express my disappointment about the recent order we just placed with
your company.

Last month, I ordered 200 packages of materials for our products on the understanding
that they would be delivered on June 16th, 2023, which means a week from now ago with
standard quality, and the price would follow the contract we signed on May 30th, 2023.
Although you indicated that this might be difficult, you assured us that you could manage
it.

However, the goods I received today yesterday with the quality of materials from your
company did not perform well all the packages were not of good quality. These goods did
Besides, I am of the opinion that the amount you invoiced is not correct, as this does not
match the amount stated in the purchase contract, and the agreed discount agreed to in
the contract has not been applied to the order yet. We will be forced to withhold payment
until you We need to clear this up before I can process your invoice for payment. If this is
an input error, just send a corrected statement to my attention immediately. Please send
us correct invoice immediately.

Last but not least on the delay of delivery, I just received the goods today, which were a
week late this is the second time we have had to write to you on this subject, and we
cannot allow the situation to continue. We have already explained that it is essential to
make due delivery of the goods meet the due date, as late delivery could create a very
serious problem. Unless we have absolute assurance that you can guarantee the
punctuality promptness of all future deliveries, we will have to look for another supplier.
I hope that you can take my complaint seriously and have a plan to improve your
service, so there will not be any customers who have to suffer like us. I look forward to
receiving your prompt response. Thank you for your consideration.
Sincerely,
Ms. Mary.

Task response: 1
Coherence and cohesion: 0.75/ 1
Language: 0.75/ 1

-> Total: 2.5/ 3

Dear Sir,
#Re: Issues with delivering production-related materials

I was so disappointed with your most recent supply of production supplies which I
received lately. As you know We have been purchasing things from your firm for a long
time. However, the most recent/ latest delivery was met with many issues. we were
unable to complete this case due to your inadequate obtaining. So, I am writing this
letter to express my disappointment and to request a solution for to address this
situation.

Although our company has been purchasing materials from your company for a
considerable period of time, the last delivery still encountered many issues. Firstly, the
quality of the packages did not meet our requirements. Moreover, the agreed price was
incorrect, and the discount was not applied, resulting in an inaccurate invoice. Finally,
If you do not respond to this letter immediately, we will have no alternative but to require
replacement items from your company in order to replace the for damaged ones. Besides,
my our company will not make payment for any order until we have received the correct
invoice information. While we understand that occasional delays in deliveries can occur in
some cases, it is important for us to ensure that our supplier can meet delivery deadlines.
If your company does not resolve the situation immediately, we will have no choice but to
look for another supplier to ensure the continuity of our production.

We truly hope that we can reach a mutually acceptable compromise on this issue.

We look forward to receiving your reply and a prompt resolution. to my company's

problem.

Sincerely,
Task response: 1
Coherence and cohesion: 0.5/ 1
Language: 0.5/ 1

-> Total: 2/ 3
Read the text and complete the passage below. Fill
in the blanks with Only 1 word or a number.
Read the text and complete the passage below. Fill
in the blanks with Only 1 word or a number.
White is an upmarket retailer with 350 stores and online delivery. It has
retailer
avoided the price war between the big ..... (1). They differentiate themselves
by offering premium food, specialist products and well-staffed stores. They
repuitation
have a strong ..... (2) for not compromising on quality, had its best results
ever last quarter with .....
5% (3) UK market share. Many consumers go to the
essentials organic
discount supermarkets for the ..... (4) but go to White for fresh and ..... (5)
popular
products. White is ..... (6) with busy customers who refer to treat themselves.
Although they already have over 10,000 products, they still keep upgrading
their own brand products to meet the ..... (7) customers.
demanding
Read the text and complete the passage below. Fill
in the blanks with Only 1 word or a number.
White is an upmarket retailer with 350 stores and online delivery. It has
avoided the price war between the big players/ retailers (1). They
differentiate themselves by offering premium food, specialist products and
well-staffed stores. They have a strong reputation (2) for not compromising
on quality and had gained 5% (3) UK market share last quarter. Many
consumers go to the discount supermarkets for the essentials (4) but go to
White for fresh and organic (5) products. White is popular (6) with busy
customers who refer to treat themselves. Although they already have over
10,000 products, they still keep upgrading their own brand products to meet
the demanding (7) customers.
Read the text and complete the passage below. Fill
in the blanks with No more than 2 words
Read the text and complete the passage below. Fill
in the blanks with No more than 2 words
C&C is one of the most successful supermarket chain with 650 stores in the
packaged products
UK. It only sells limited range of goods, mainly ......(1); They also do not offer
online shopping
home delivery and ..... (2) services. At first, they gained a decent 6% market
share and reached 7.7 millions sales. However, the profits fell afterwards
price war sacrifice
due to ..... (3). To combat with this situation, they ..... (4) short-term profit in
order to gain bigger market share. Business analysts think that they won't be
cheapest price
able to develop in the future with this ..... (5) strategy. In addition, the recent
general dissatisfaction
survey showed that there is a ..... (6) with store design, lighting, cleanliness,
etc. Customers are also want more fresh foods which will require more .....
chill space
Read the text and complete the passage below. Fill
in the blanks with No more than 2 words
C&C is one of the most successful supermarket chain with 650 stores in the
UK. It only sells limited range of goods, mainly packaged products (1); They
also do not offer home delivery and online shopping (2) services. At first,
they gained a decent 6% market share and reached 7.7 millions sales.
However, the profits fell afterwards due to price war (3). To combat with this
situation, they sacrifice (4) short-term profit in order to gain bigger market
share. Business analysts think that they won't be able to develop in the
future with this cheapest price (5) strategy. In addition, the recent survey
showed that there is a general dissatisfaction (6) with store design, lighting,
cleanliness, etc. Customers are also want more fresh foods which will
Read the text and
determine if these
statements are
True (T), False (F)
or Not given (NG)
Read the text and determine if these statements
are True (T), False (F) or Not given (NG)
1. Being direct is a concept that is often praised in the UK. F
2. Politeness means different things in different cultures. T
NG
3. In some Asian countries, people don't like to say "no".
T
4. The directness can cause conflicts in business.
NG
5. It is better to study the culture difference so you don't offense
other people. F
6. The individualism is strong in most cultures except
T
Anglo-American countries.
7. In business, team-work is highly valued.
Read the text and determine if these statements
are True (T), False (F) or Not given (NG)
Read the text and determine if these statements
are True (T), False (F) or Not given (NG)
1. Amalia can speak multiple languages and actively engage in social T
media platforms.
F
2. Amelia did not perform well during her interview but the managers
think that she can be better when communicating face-to-face with
customers. NG
3. The HR manager will offer her a more suitable position. T
4. Birte impressed the Head of Communications at the interview with her
NG
energetic personality.
5. However, the HR manager disliked her attitudes and think that many F
people would find her annoying. NG
6. Birte's Youtuber career was not very successful
1.These days, just about all stores have an ………. website.
A. E-commerce B. Logistic C. Packaging D. Distributor
2.If you are feeling tuckered out after an especially taxing day, the hotel will gladly ……….
= tired sẵn lòng
room service.
A. Deliver B. Operate C. Manufacture D. Retail
3.She found a ………. room and acquired several pairs of boots, fully knowing she'd come
back with wet feet every time she left.
A. Goods B. Technology C. Supply D. Commercial
4.Do your homework to learn about these deals, and you'll be in a better position to ……….
during the purchase of your new vehicle.
thương lượng
A. Negotiate B. Argue C. Discuss D. Propose
5.While the diamonds themselves may seem like a great ………., when those costs are
added together, the expense can quickly spiral away from a couple's budget.
1.These days, just about all stores have an ………. website.
A. E-commerce B. Logistic C. Packaging D. Distributor
2.If you are feeling tuckered out after an especially taxing day, the hotel will gladly ……….
room service.
A. Deliver B. Operate C. Manufacture D. Retail
3.She found a ………. room and acquired several pairs of boots, fully knowing she'd come
back with wet feet every time she left.
A. Goods B. Technology C. Supply D. Commercial
4.Do your homework to learn about these deals, and you'll be in a better position to ……….
during the purchase of your new vehicle.
A. Negotiate B. Argue C. Discuss D. Propose
5.While the diamonds themselves may seem like a great ………., when those costs are
added together, the expense can quickly spiral away from a couple's budget.
1.The company's ………. is people who don't have access to major medical insurance.
A. Projected sales B. Annual revenue C. Crown funding D. Target market
2.Many small businesses fail within just two years because they had inadequate ………. to
ko đủ khả năng
play the advertising game.
A. Profits B. Start-up C. Funds D. Backers
3.If you have an ………. spirit and enjoy more creative forms of writing, try creating a small
business that specializes in custom gift items.
ng có tham vọng cao
A. High-flyer B. Entrepreneurial C. Financial D. Prestigious
4.Some consumers spend ………. on vacations and trips, which helps the travel industry.
thu nhập khả dụng
A. Disposable income B. Loan C. Stock D. Investment
5. Are you wondering if there is a ………. online resource for finding Sharp microwave
manuals?
A. Well-known B. Cool C. Reliable D. Honest
1.The company's ………. is people who don't have access to major medical insurance.
A. Projected sales B. Annual revenue C. Crown funding D. Target market
2.Many small businesses fail within just two years because they had inadequate ………. to
play the advertising game.
A. Profits B. Start-up C. Funds D. Backers
3.If you have an ………. spirit and enjoy more creative forms of writing, try creating a small
business that specializes in custom gift items.
A. High-flyer B. Entrepreneurial C. Financial D. Prestigious
4.Some consumers spend ………. on vacations and trips, which helps the travel industry.
A. Disposable income B. Loan C. Stock D. Investment
5. Are you wondering if there is a ………. online resource for finding Sharp microwave
manuals?
A. Well-known B. Cool C. Reliable D. Honest
1.The instructors within such a bilingual program must be ………. and able to instruct in
song ngữ
both languages.
A. Put off B. Fluent C. Come across D. Limit
2. The instructions are full of ………. photos and useful tips.
A. Polite B. Formal C. Reserved D. Helpful
3. They include a photo or ………. that illustrates the activity corresponding to the
milestone.
A. Nuances B. Etiquette C. Anecdote D. Visual
4. I hate to ………. it, but I'm kind of bummed that you're leaving me on my birthday.
A. Discover B. Admit C. Agree D. Criticise
5. While the books were written for young girls, the ………. for the game are much wider.
A. Demographics B. Community C. Managers D. Entertainment
1.The instructors within such a bilingual program must be ………. and able to instruct in
both languages.
A. Put off B. Fluent C. Come across D. Limit
2. The instructions are full of ………. photos and useful tips.
A. Polite B. Formal C. Reserved D. Helpful
3. They include a photo or ………. that illustrates the activity corresponding to the
milestone. phep lich su giai thoại
A. Nuances B. Etiquette C. Anecdote D. Visual
4. I hate to ………. it, but I'm kind of bummed that you're leaving me on my birthday.
A. Discover B. Admit C. Agree D. Criticise
5. While the books were written for young girls, the demographics for the game are much
wider.
A. Demographics B. Community C. Managers D. Entertainment
 dày đặc
1. In addition to my hectic exercise schedule, I also had to ………. the social scene.
A. Delegate B. Trust C. Responsible for D. Cope with đối phó với

2. It is important to be a good listener and show ………. with the individual's situation.
sự phản xạ
A. Reflection B. Mindset C. Will D. Empathy sự đồng cảm

3. Doctors and lawyers are not driven solely by ………. motives.

A. Frugal B. Altruistic C. Risk-averse D. Selfish
4. The manufacturer's directions should ………. you as to what you need for installing the
flooring.
A. Inform B. Review C. Arrange D. Announce
5. Her greatest ………. was whether she could manage such a large house on her own.
A. Agenda B. Consensus C. Concern D. Decision
1. In addition to my hectic exercise schedule, I also had to ………. the social scene.
A. Delegate B. Trust C. Responsible for D. Cope with
2. It is important to be a good listener and show ………. with the individual's situation.
A. Reflection B. Mindset C. Will D. Empathy sự đồng cảm

3. Doctors and lawyers are not driven solely by ………. motives.

vị tha sợ rủi ro
A. Frugal B. Altruistic C. Risk-averse D. Selfish ích kỉ

4. The manufacturer's directions should ………. you as to what you need for installing the
flooring.
A. Inform B. Review C. Arrange D. Announce
5. Her greatest ………. was whether she could manage such a large house on her own.
A. Agenda B. Consensus C. Concern D. Decision
đoàn kết