26/09/2023

Mr. Paul Alexander Valenzuela Ramirez

Calle N64B y Julio Cesar Villacrez
Quito
El Condado 170134 Ecuador
Dear Paul Alexander
Letter of Offer – General English - Paul Alexander Valenzuela Ramirez – DoB – 10/11/1993

Thank you for your application to enrol in the General English Course with Melbourne English College (MEC), an
entity of Australian Institute of Professionals (AIP).
We have reviewed your application and take great pleasure in offering you a place in the course you have applied
for.
If you would like to take up the offer of this place, you should do so immediately. To secure your place in the
course, please complete the Written Agreement included at the end of this document to indicate your acceptance.
Course Offer:
CRICOS Course Title Start Date Finish Date Duration Tuition Fee Material Total Course
Code (in AUD) Fee Fee
5,000.00
0101700 General English 04/03/2024 26/08/2024 25 Weeks 185.00 15.00
(200*25)

Enrolment Fee 200.00

Total Fee for the course 5,200.00

Please note the above dates do not include holidays. During the course of your study, you are entitled to 4 weeks
of holidays and the Certificate of Enrolment (CoE) will be issued for the following dates:

Start Date Finish Date Duration (incl. holidays)

04/03/2024 23/09/2024 29 Weeks

Note: You are not required to pay more than the initial tuition fee amount as stated on this offer letter (or 50% of the tuition fee)
before the start of the course. However, you do have a choice to pay more than 50% of the tuition fees or the full course fees up front
if you wish to. Any amount of fees paid before the start of the course will be reflected on your Confirmation of Enrolment (COE).
Overseas student health cover (OSHC) is compulsory for students on a student visa.
Kindly note, students will be placed in a level based on proficiency level testing at orientations; you will find the
details of your enrolment along with the terms and conditions attached. If you require further advice or
clarification regarding the attached documents, please contact us at our office.
In addition, the minimum requirement of 20 hours face-to-face scheduled course contact per week. Non-
attendance for any reason other than sickness or compassionate grounds will be reported to Department of
Home affairs (DHA) and may affect your Visa status.
We look forward to welcoming you to MEC and wish you all the best with your studies.
Kind regards

Peeyush Gautam
Chief Executive Officer
Australian Institute of Professionals

Level 1, 333 Queen Street, Melbourne 3000 VIC

RTO: 32521 l CRICOS: 03934G l ABN: 92 151 388 859
Student Offer Letter and Agreement
Page 1 of 13
Terms and Conditions of Enrolment
This document ensures your consumer rights are protected under Australian law. Please follow these
instructions.
1. Read through the following pages to ensure you understand the expectations upon you and what you are
agreeing to.
2. Sign the Student Agreement section and return it to us.
3. Where special conditions are listed, provide evidence that you have met these conditions.
4. Include your enrolment deposit/payment details.

Before signing this agreement, it is important you understand –

• What you are agreeing to

• Our Fees and Refunds policy
• Our policies and procedures as outlined in the Student Handbook
• Your responsibilities as a student
• Our responsibilities as the RTO.

Therefore, we have summarised some of this for you below. Please ensure you also refer to the Student Handbook
for further information.
Studying with MEC
At MEC, General English course is designed to provide intensive training for career success in a professional
learning environment that is both challenging and motivating.
General facilities for students include:
• Shared laptops/ desktops with internet connectivity.
• Student Support Officer - providing care, refer for counselling & guidance on living in locality of the
campus.
• Social programs in the local community that you will be living in.
• Help with accommodation & rental issues.
• Internet access.
• Student library and lunchroom.

All programs offered by MEC are approved by the Australian Government and are nationally recognised. Institute
maintains strong links with all relevant professional bodies and encourages and invites their participation in all
of our validation meetings.

Our vision is to be recognized as a leader in the quality education provider through providing quality
assessments, teaching and a quality learning environment, while developing core work skills in our student
cohorts.

Our mission is to create opportunities through innovation and entrepreneurship development in our students,
and to become a leader through delivering better learning solutions and quality assessments in education.

Our values are to provide our students with a training environment that is efficient and supports both personal
and professional growth.

We are committed to strengthening Education sector, and to continue building our reputation as an Australian
quality training provider of capacity and capability building for an industry relevant workforce.

Level 1, 333 Queen Street, Melbourne 3000 VIC

RTO: 32521 l CRICOS: 03934G l ABN: 92 151 388 859
Student Offer Letter and Agreement
Page 2 of 13
Accepting this offer:

This offer will expire after 20 days of the issuance of offer letter. The offer letter does not guarantee a place at
MEC and is subject to availability at the time of admission.
To accept this offer, you must:
• carefully read the attached written Student Agreement & Acceptance
• make a necessary initial payment
• sign the agreement and return it to MEC
This agreement details the conditions of enrolment, course fees and other charges, schedule of fees, fees refund
policy, privacy provisions and address notification requirements. A confirmation of enrolment (COE), if
required, will not be issued until institute has received a signed agreement and the initial payment. Notification
of an official COE will be sent electronically to you or your nominated accredited representative. Please make all
payments to bank account listed below.
Account name: Australian Institute of Professionals
Bank Name: Commonwealth Bank of Australia Ltd.
Branch Number (BSB): 062 347
Account Number: 1090 9456

Level 1, 333 Queen Street, Melbourne 3000 VIC

RTO: 32521 l CRICOS: 03934G l ABN: 92 151 388 859
Student Offer Letter and Agreement
Page 3 of 13
 STUDENT AGREEMENT & ACCEPTANCE

This is a written Student Agreement between Melbourne English College (operating under Australian
Institute of Professionals) herein after referred to as the "Institute" and the “Student”. This Student Agreement
details your enrolment into courses delivered by Melbourne English College.
Student Detail
Student Name: Mr. Paul Alexander Valenzuela Ramirez
Date of Birth: 10/11/1993
Address: Calle N64B y Julio Cesar Villacrez, Quito, El Condado 170134 Ecuador

Course Fees and Other Charges

The table below outlines your tuition fee payable on different stages. You are not required to pay more than the
initial tuition fee amount as stated on your offer letter (or more 50% of the tuition fee) before the start of the
course. However, you do have a choice to pay more than 50% of the tuition fees or the full course fees up front if
you wish. Any amount of fees paid before the start of the course will be reflected on your Confirmation of
Enrolment (COE).
General English (Elementary, Pre-Intermediate, Intermediate, Upper Intermediate)
The fee for this course consists of:

Tuition fee: ($185 per week for 25 weeks) $4,625.00

Non-refundable enrolment fee $200.00
Material Fee ($15*25 weeks) $375.00
Total Fee: ($200*25 Weeks + enrolment fee) $5,200.00
Fees may be paid in instalments as follows or in monthly installments:
Prior to Enrolment (Includes Material Fee For 8 weeks and Enrolment) $1,800.00
Weekly payment (17 Weeks – 29Apr2024 to 26Aug2024) $3,400.00
Total $5,200.00

or in monthly installments as follows:

Prior to Enrolment (Includes Material Fee For 8 weeks and Enrolment) $1,800.00
Monday, 29April2024 ($200*1) $200.00
Monday, 06May2024 ($200*4) $800.00
Monday, 03June2024 ($200*4) $800.00
Monday, 01July2024 ($200*5) $1000.00
Monday, 05August2024 ($200*3) $600.00
Total (17 weeks) $5,200.00

Other Fee & Charges

Fee type Amount*
Level Repeat fee A$300
RPL Fee Subject to qualifications and units
Airport meeting A$100
Accommodation Placement fee (optional) A$100
Homestay fee (optional) Depends on specific arrangements
Re-assessment Fee Subject to reassessment policy
Late payment fee $50 Per Week
* Fees are subject to change without notice. Please contact student administration for updated fees and charges.

Level 1, 333 Queen Street, Melbourne 3000 VIC

RTO: 32521 l CRICOS: 03934G l ABN: 92 151 388 859
Student Offer Letter and Agreement
Page 4 of 13
Condition of Enrolment

a. Once accepted, you will be enrolled into the General English course Students will be placed in a level
based on proficiency level testing at orientations.
b. Proficiency assessments are taken throughout a course to provide a measurable learning outcome for
the progress of individual students. These results are used to determine whether a student is ready to
move to the next level.
c. By enrolling in this course, you agree to pay all tuition fees shown in this agreement You understand that
tuition fees may be altered without notice prior to the student’s enrolment. Once you have completed the
enrolment, tuition fees will not be subject to change for the normal duration of the course. If a course length
is extended by the student then any fee increases will be required to be paid for the extended component of
the course. MEC reserves the right to change fees at their discretion.
d. Student tuition fees are safeguarded through the Tuition Protection Service (TPS) mandated by the
Australian Government.
e. You understand and agree that you must meet all of the Department of Home Affairs (DHA) Student Visa
conditions including:
• Maintain a full-time enrolment with MEC.
• Achieve satisfactory attendance and academic performance.
• Maintain Overseas Student Health Cover (OSHC) throughout the course duration.
• Inform MEC of change of your address

f. Before a subject can be repeated the tuition fees in relation to the subject must be paid in full regardless of
any fees that may have been paid in advance for other subjects.
g. Only under exceptional circumstances within compassionate grounds, and at the discretion of MEC, you may
be permitted to defer commencement of a course up to two (2) weeks after the published course start date. If
you arrive later than two (2) weeks after the course start date, you will need to defer to the next intake. This
deferral must be formally granted by Institute.
h. You understand that you may initiate a request to defer commencement of studies or suspend their studies
on the grounds of compassionate or compelling circumstances. If you wish to defer the commencement of
studies or suspend their studies you must apply to do so in writing to the Institute.
i. The Institute may decide to suspend or cancel a student’s enrolment on its own initiative as a response to
misbehavior by the student. Deferral of commencement and suspension or cancellation of enrolment has to
be reported to DHA by the institute and this may affect the status of a student visa.
j. MEC reserves the right to change or replace trainers and assessors at any time, cancel a course or subject
prior to commencement of each term and make changes to the syllabus or timetable at any time.
k. It is your responsibility to inform MEC immediately of any changes to your address, email, or telephone
details. Failure to do this may means you may not receive important information which may affect your
course, your enrolment or your visa. MEC will not be held responsible for communications not received due
to your failure to update your contact details with Student Administration.
l. Face to Face Delivery Technique is used to deliver all the qualifications.
m. You are aware of the estimated cost of your stay in Australia and understand the financial capacity to meet
such costs is your responsibility. You are also aware the tuition fees do not include the living expenses,
uniforms, and equipment or text books.
n. You acknowledge that you have, prior to enrolment, viewed, read and understood the course outline and are
aware of the outcomes associated with this course.
o. You are aware that MEC does not guarantee a successful education assessment outcome for the student or
intending student.
p. Personal Information provided by the student will be kept private and not shared with any organisation
unless legally required to do so (such as contact details, course enrolment details and changes and
circumstances of any suspected breach by the student of a student visa condition). Legally the RTO is obligated

Level 1, 333 Queen Street, Melbourne 3000 VIC

RTO: 32521 l CRICOS: 03934G l ABN: 92 151 388 859
Student Offer Letter and Agreement
Page 5 of 13
 to provide student personal information to governing bodies, the Commonwealth including the TPS, or state
or territory agencies, in accordance with the Privacy Act 1988.
q. You acknowledge that you are entering into this agreement having relied upon your own enquiries and the
information contained in the course brochures/prospectus and have not relied on any other representations
whatsoever.
r. Student is responsible for keeping a copy of the written agreement as supplied by MEC, and receipts of any
payments of tuition fees or non-tuition fees.
s. Please note that minimum requirement of 20 hours face-to-face scheduled course contact per week. Student
is responsible to maintain attendance and course progress throughout the course. Course progress and
attendance will be monitor in align with attendance and course progress requirements set out in the ELICOS
policy and procedure.

Level 1, 333 Queen Street, Melbourne 3000 VIC

RTO: 32521 l CRICOS: 03934G l ABN: 92 151 388 859
Student Offer Letter and Agreement
Page 6 of 13
Student Code of Conduct Students’ Rights
Students’ Responsibilities All students have the right to:
All students, throughout their training and involvement • Be treated fairly and with respect by all students and
with MEC, are expected to: staff.
• Treat all people with fairness and respect and not do • Learn in a supportive environment which is free
anything that could offend, embarrass or threaten from harassment, discrimination and victimisation.
others. • Learn in a healthy and safe environment where the
• Not harass, victimise, discriminate against or disrupt risks to personal health and safety are minimised.
others. • Have their personal details and records kept private
• Treat all others and their property with respect. and secure according to our Privacy Policy.
• Respect the opinions and backgrounds of others. • Access the information Institute holds about them.
• Follow all safety policies and procedures as directed • Have their complaints and appeals dealt with fairly,
by staff. promptly, confidentially and without retribution.
• Report any perceived safety risks as they become Make appeals about procedural and assessment
known. decisions.
• Not bring into any premises being used for training Receive training, assessment and support services that
purposes, any articles or items that may threaten the meet their individual needs.
safety of self or others. Be given clear and accurate information about their
• Notify us if any of their personal or contact details course, training and assessment arrangements and their
change. progress.
• Provide relevant and accurate information to Access the support they need to effectively participate in
Institute in a timely manner. their training program.
• Approach their course with due personal Provide feedback to Institute on the client services,
commitment and integrity. training, assessment and support services they receive.
Be informed of any changes to agreed services, and how
• Complete all assessment tasks, learning activities
it affects them as soon as practicable
and assignments honestly and without plagiarism or
infringing on copyright laws.
• Hand in all assessment tasks, assignments and other
evidence of their work with a completed and signed
cover sheet.
• Make regular contact with their Trainer/Assessor.
• Prepare appropriately for all assessment tasks, visits
and training sessions.
• Notify Institute if any difficulties arise as part of their
involvement in the program.
• Notify Institute if they are unable to attend a training
session for any reason at least 12 hours prior to the
commencement of the activity.
• Make payments for their training within agreed time
frames, where relevant.

Level 1, 333 Queen Street, Melbourne 3000 VIC

RTO: 32521 l CRICOS: 03934G l ABN: 92 151 388 859
Student Offer Letter and Agreement
Page 7 of 13
Complaints and Appeals Policy • Nothing in this policy and procedure limits the rights
of an individual to take action under Australia’s
1. Nature of complaints and appeals Consumer Protection laws and it does not
• MEC responds to all allegations involving the circumscribe an individual’s rights to pursue other
conduct of: legal remedies.
o The RTO, its trainers and assessors and other 3. Making a complaint of appeal
staff. • Complaints about a particular incident should be
o Any third-party providing Services on behalf of made as soon as possible after the incident occurring
Institute and including education agents. and appeals must be made within thirty (30) calendar
o Any student or client of MEC days of the original decision being made.
• Complaints may be made in relation to any Institute
services and activities such as: • Complaints and appeals should be made in writing
o the application and enrolment process using the Complaints and Appeals Form, or other
o marketing information written format and sent to Institute head office at,
o the quality of training and assessment provided 1/333 Queen Street Melbourne Vic 3000 attention to
o training and assessment matters, including the Chief Executive Officer.
student progress, student support and When making a complaint or appeal, provide as much
assessment requirements information as possible to enable MEC to investigate
o the way someone has been treated and determine an appropriate solution. This should
o the actions of another student include:
• An appeal is a request for a decision made by o The issue you are complaining about or the
Institute to be reviewed. Decisions may have been decision you are appealing – describe what
about: happened and how it affected you.
o course admissions
o Any evidence you have to support your
o refund assessments
complaint or appeal.
o response to a complaint
o assessment outcomes / results o Details about the steps you have already taken to
o other general decisions made by Institute resolve the issue.
2. Principles of resolution o Suggestions about how the matter might be
MEC is committed to developing a procedurally fair resolved.
complaints and appeals process that is carried out
free from bias, following the principles of natural 4. Timeframes for resolution
justice. Through this policy and procedure, MEC • The complaint or appeal will be acknowledged in
ensures that complaints and appeals: writing within 3 business days.
o Are responded to in a professional, consistent, • The complaints and appeals process will commence
and transparent manner. within 10 business days of receipt of the application.
o Are responded to promptly, fairly, objectively, Complaints and appeals will be finalised as soon as
with sensitivity and confidentiality. practicable or at least within 30 calendar days unless
o Are able to be made at no cost to the individual. there is a significant reason for the matter to take
o Are used as an opportunity to identify potential longer.
causes of the complaint or appeal and take • In matters where additional time is needed, the
actions to prevent the issues from recurring as complainant or appellant will be advised in writing of
well as identifying any areas for improvement. the reasons and will be updated weekly on the
• MEC will inform all persons or parties involved in progress of the matter until such a time that the
any allegations made as well as providing them with matter is resolved.
an opportunity to present their side of the matter.
• There are no charges for students to submit a
complaint or appeal to MEC, or to seek information
or advice about doing so.

Level 1, 333 Queen Street, Melbourne 3000 VIC

RTO: 32521 l CRICOS: 03934G l ABN: 92 151 388 859
Student Offer Letter and Agreement
Page 8 of 13
2. Resolution of complaints and appeals 6. Independent Parties
• MEC acknowledges the need for an appropriate
• Some or all members of the management team of MEC independent party to be appointed to review a matter
will be involved in resolving complaints and appeals where this is requested by the complainant or
as outlined in the procedures. appellant and the internal processes have failed to
• Where a complaint or appeal involves another resolve the matter. Costs associated with
individual or organisation, they will be given the independent parties to review a matter must be
opportunity to respond to any allegations made. covered by the complainant/appellant unless the
• Where a third party delivering Services on behalf of decision to include an independent party was made
the RTO is involved, they will also be included in the by MEC
process of resolving the complaint or appeal. o For international students, the
• Each party involved in the complaint or appeal may independent party is the Overseas
have a support person of their choice present at Students Ombudsman. This service is free
meetings scheduled to resolve the issue. of charge. Where an international student
• In the case of an assessment appeal, an assessor who is not satisfied with the outcome or
is independent from the original decision will assess conduct of the internal process, they are
the original task again. The outcome of this referred to the Overseas Students
assessment will be the result granted for the Ombudsman (OSO). See information
assessment task. The complainant or appellant will be under external complaint avenues.
advised in writing of the outcome of the process and o MEC will provide complete cooperation
the reasons for the findings made. with the external mediator investigating
• The enrolment status of student will be handled as the complaint/appeal and will be bound
follows: by the recommendations arising out of
• For domestic students that choose to access this process.
this policy and procedure, Institute will o The CEO will ensure that any
maintain the student’s enrolment while the recommendations made are
complaints and appeals process is ongoing. implemented within twenty (20) days of
• For international students, Institute will being notified of the recommendations.
maintain a student’s enrolment throughout The complainant or appellant will also be
the internal appeals processes without formally notified in writing of the
notifying DET via PRISMS of a change in outcome of the mediation, and any
enrolment status. In the case of an external recommendations being actioned by MEC
appeals process it will depend on the type of
appeal as to whether MEC maintains the 7. External complaint avenues
student’s enrolment as follows: • Complaints can also be made via the following
o If the appeal is against decision to avenues:
report the student for unsatisfactory • National Training Complaints Hotline:
course progress or attendance, the The National Training Complaints Hotline is a
student’s enrolment will be national service for consumers to register
maintained until the external process complaints concerning vocational education and
is completed and has supported or training. The service refers consumers to the
not supported MEC decision to appropriate agency/authority/jurisdiction to
report. assist with their complaint. Consumers can
o If the appeal is against decision to register a complaint with the National Training
defer, suspend or cancel a student’s Complaints Hotline by:
enrolment due to misbehaviour, MEC o Phone: 13 38 73, Monday–Friday, 8am
will notify DET via PRISMS of a to 6pm nationally.
change to the student’s enrolment o Email:[email protected]
after the outcome of the internal • Australian Skills Quality Authority (ASQA):
appeals process Complainants may also complain to registering
body, Australian Skills Quality Authority (ASQA).
ASQA can investigate complaints about
Institute in relation to:
Level 1, 333 Queen Street, Melbourne 3000 VIC
RTO: 32521 l CRICOS: 03934G l ABN: 92 151 388 859
Student Offer Letter and Agreement
Page 9 of 13
 - the quality of our training and assessment might include (for example), failing to
- our marketing and advertising practices provide your results in the normal
For students: timeframe, or failing to provide services
- ASQA may not be able to investigate included your written agreement with MEC
complaint if you do not include evidence
that you have already exhausted our formal The OSO may not be able to investigate your
internal complaints process as above. complaint if you have not already exhausted our
- If your complaint does not fall within formal internal complaints process as above.
ASQA's jurisdiction, it may be resolved more
Please refer to the following website if you are
quickly if you directly contact the agency
considering making a complaint:
responsible as listed on the relevant
http://www.ombudsman.gov.au/making-a-
webpage below.
complaint/overseas-students#quality-of-
- Please refer to the relevant webpage below
education-provider
before making a complaint to ASQA:
o International 8. Records of complaints and appeals
students:https://www.asqa.gov.au/c
Institute will maintain a record of all complaints and
omplaints/make-complaint-overseas-
appeals and their outcomes and reasons for the
students/before-you-submit-
outcomes on the Complaints and Appeals Register,
complaint
which will be securely stored according to the
For other stakeholders:
Privacy Policy and Procedures.
• The Overseas Student Ombudsman (OSO)
International students may complain to the OSO 9. Publication
if their complaint is in relation to MEC: This policy and procedure will be published in the
- refusing admission to a course Student Handbook and on website.
- course fees and refunds
- course or provider transfers
- course progress or attendance
- cancellation of enrolment
- accommodation or work arranged by your
provider
- incorrect advice given by an education agent.
- if you believe we have failed to take action or
are taking too long to take some action. This
Fees Payment and Refunds
It is important that you read and understand the Institute’s Fees Payment policy and the Fees Refund policy before you
sign this agreement.
I. Payment of Tuition Fees
a. The initial tuition fee, enrolment fee, material fee (if applicable) as stated in the offer letter must be paid in
advance before the commencement of the course for confirmation of enrolment at Institute.

b. MEC will not require any remaining tuition fees before the start of the start of the course.
c. Student must pay the full tuition fees for each month/week by due date or as specified in the invoices unless
any other payment plan/arrangement is agreed with the institute.
d. Students who wish to apply for payment plan/arrangement, have to do so in writing before the due date along
with evidence and supporting documents (if applicable).

e. A late fee of $50 Per week will be applicable to students who do not pay the tuition fee by due date or as
specified in the invoice.
f. Tuition fees are payable to Institute by a bank draft or bank transfer (or other approved payment options) in
Australian dollars made payable to Institute.

Level 1, 333 Queen Street, Melbourne 3000 VIC

RTO: 32521 l CRICOS: 03934G l ABN: 92 151 388 859
Student Offer Letter and Agreement
Page 10 of 13
 g. The Institute does not accept liability for any fees paid to an agent or third party in relation to an
application for enrolment and tuition fees.
h. If the student tuition fee is outstanding after the due date or any date mentioned in the invoice, a Final Notice
and/or email will be issued within two weeks of the original invoice due date.
i. If a student fails to make the payment of the outstanding fees even after a final notice and/or email, their
enrolment will be suspended. The suspension of Enrolment will cause following restrictions to apply:
i. Loss of access to the institute library service, classroom, computer system including internet and others
ii. Loss of access to enrolment records, results and academic certificates
iii. Inability to attend any classes which may result in students having to repeat missed work and units.
j. If Student with suspended enrolment make no further payment or do not contact the institute concerning their
debt, their enrolment may be cancelled.
k. An additional fees is applicable when:
i. students have to undergo reassessment (reassessment fee)
ii. students have to repeat a subject (unit fee)
l. Students who enrol in additional courses will be required to pay a separate Tuition fee as specified for the
course
m. The tuition fee charged to the student will remain the same provided the student remains enrolled in the same
course. If the student transfers the course a tuition fee for the transferred course will apply.
n. If the student’s visa status changes (e.g. becomes a temporary or permanent resident), the student will
continue to pay full overseas student fees for the duration of the enrolled program.
o. The Institute reserves the right to engage any third party to recover any outstanding fees payable to the
Institute. The cost to the Institute of engaging a third party to recover such outstanding fees will be charged to
the student.

II.Refund
All students’ refunds are conditional on the following:

Course Withdrawal
i. Where written notice of withdrawal is received by the Institute before the start date of the course, the
Institute will refund the fees, as per the table below, less any administration fees.

Written notice of withdrawal Refund of fees paid Refund of

received (withdrawing Course)* material fees
28 days or more before the Course Start Date 80% 100%
15 to 27 days before the Course start date 50% 100%
Within 14 days before the Course start date, as
well as from the day Course started No refund 100%
*Less administration fees
ii. Where the student defaults, including withdrawing from a course, after the course start date, student
are liable to pay full tuition fee and there will be no refund of paid tuition fees.
iii. Any debts to the Institute must be paid in full or the outstanding amounts will be deducted from the
refund.
iv. If the refund application is approved, refunds will be made available within 28 days (20 working days)
of written notification and relevant forms duly signed by the student being received by the Institute.
v The Institute must have received funds in order for any refunds to be made available (i.e. cheques are
cleared, bank transfers have been received)

Page 11 of 13
c. Visa Refusal
In the event where student’s initial visa is not granted.
In the event that the student’s visa has been refused, the refund amount shall be calculated as follows under section 9 of
the refund specifications:
The refund amount = the total course fee minus 5% of the course fee received up to a maximum of $500
The total course fee also includes any non-tuition fee paid.

In the event where a student enrols in a Package Program and the first course has commenced and the student visa is
refused before the commencement of second course.

The refund amount will be calculated for the student for the commenced course as follows
The refund amount = weekly tuition fee x the number of weeks in the default period
where
a. The weekly tuition fee = total tuition fee for the course / number of calendar days in the course x 7. This amount is
rounded up to the nearest whole dollar.
b.The number of weeks in the default period = number of calendar days from the default day to the end of the period to
which the payment relates / 7
If the student has paid any tuition fee for the second course, the refund will be calculated as
The refund amount = the total course fee minus 5% of the course fee received up to a maximum of $500
d. Institute Default
i. In the unlikely event that the Institute is unable to start or deliver the course (known as Institute default), the
student can choose to accept either:
i. A refund of course fees, which will be issued to the student within 14 days.
ii. Or be placed in an alternative course with the Institute or another provider. If the student
chooses this option, they must sign a new written agreement to indicate they have accepted the
placement.
ii. If the student chooses to receive a refund of course fees, the Institute will calculate the unspent
portion of tuition fees paid to date (i.e. tuition the student has paid for, but which has not been
delivered by the Institute). The refund will be paid within 14 days after cessation of the course.
iii. If the Institute is unable to provide a refund or place the student in an alternative course, the TPS
will provide the student with options for suitable alternative courses (if any such courses are
available), or if this is not possible, the student will be eligible for a refund as calculated by the
TPS Director.

e. Special Circumstances
Where a student withdraws from the course and returns home because of exceptional and extenuating
circumstances of a compassionate nature, such as a death or severe illness in the immediate family, 100% of all the
unspent fees paid, less any administration fees, will be refunded.

III. Refund Process

a. The student must apply for refund by completing a Refund Application Form along with evidence and
supporting documents. Such documents may include, but are not limited to:
i. a completed Course Withdrawal Form provided by the Institute
ii. a letter from Department of Home Affairs (DHA) advising of a rejection of the student visa
application or a refusal to extend a student visa
iii. proof of extenuating circumstances of a compassionate nature
b. Refunds will be made within 28 days (20 working days) of the receipt of completed refund application
form along with full supporting document by the Institute.

Page 12 of 13
IV. Payment of Refunds
a. Refunds will be paid in Australian dollars via bank transfer to the bank account number nominated by the
student on the refund application form.
b. Refund to International banks are be made in the Australian currency where by student will receive refund
amount equivalent to Australian Dollar exchange rate on the date of transfer.
c. All refunds will be paid to the person who enters into the contract with the RTO (the Student or their
financial sponsor) unless they provide written direction to the RTO to pay the refund to a third party.
Under no circumstance will the refund be paid to an education agent.
V. Student Rights to Appeal
a. Any student who is refused a refund by the Institute may appeal within 14 days in writing to the
Student Administration Manager.
b. The Institute’s appeal process does not restrict the student’s right to pursue other legal avenues.
c. This agreement, and the availability of complaints and appeal processes, does not remove the right of
the student to take action under Australia’s consumer protection laws.
Cooling-off Period
• The cooling off period is 7 days from the date you signed this Agreement. To exercise this right, you must notify
our office in writing that you wish to cancel within 7 days of signing this Agreement. This can be by email to
[email protected] or by post.

Supplementary Material
• National Code of Practice for Providers of Education and Training to Overseas Students 2018
• Education Services for Overseas Students Act 2000
• ELICOS Standards 2018

Student Declaration
a. I confirm that I have read and understood the Student Agreement which details information about
course duration, the fees payment and refund policy and conditions of enrolment which I agree to
abide by as a student at MEC.
b. I understand that I am obliged to notify the Institute of my contact details including:
• my current residential address, mobile number (if any) and email address (if any)
• who to contact in emergency situations
• Any changes to those details, within 7 days of the change.
c. I understand that this written agreement, and the right to make complaints and seek appeals of decisions
and action under various processes, does not affect the rights of the student to take action under the
Australian Consumer Law if the Australian Consumer Law applies.
d. I declare that all information provided by me for the enrolment into course is complete and correct. I
understand that failure to provide correct information or documentation in relation to this application
may result in cancellation of my enrolment.

Student to complete
Signature
Date

MEC to complete
Representative Signature
Date:26/09/2023
Printed Name
Peeyush Gautam

Page 13 of 13