Taking and Leaving a telephone call
Telephone call is a communication or conversation by telephone. There are a number of phrases
and idioms that are only used when telephoning.
A. Making a Telephone Call
This is the expressions used when we are making a call
Hello, my name is Fernando, I would like to speak to Mr. Ricardo please
Hello, I’m Alex from Spears Advertising Company, May I speak to Mrs. Windi
B. Answering a Telephone Call
This the expression to answering a phone call
Good afternoon, Luke’s Cafe, can I help you
Good Morning, Nelson Enterprise, my name is Vanesa, what can I do for you?
C. Telling that The Person is Not Available
I’m sorry, Mr. Ricardo is not here at the moment
I’m sorry, Mr. Ricardo is in a meeting right now
D. Putting Someone Through
I’ll put you through to… (put through – phrasal verb =’connect’)
Can you hold the line?
Can you hold on a moment?
E. Leaving Message
Can I leave message?
I want to leave a message if it is possible
Can you tell him/her I called?
F. Taking a Message
Can I take a message?
Would you like to leave a message?
Can I give him/her a message?
I’ll tell Mr. Jones that you called.
I’ make sure Mr. Jones rings you as soon as possible.
At what number can you be reached?
Could (Can, May) I take a message?
Could (Can, May) I tell him who is calling?
G. Asking Someone to Call Back
Thank you for waiting. I’m afraid Mr. Jones is not in at the moment.
I’m sorry; Mr. Jones is in a meeting.
Can/ Could you call back later in the day?
I’m afraid … is not available at the moment.
The line is busy… (When the extension requested is being used)
Mr. Jackson isn’t in…
Mr. Jackson is out at the moment…
LISTENING SECTION
Jane: Hello, this is the sales department. Jane _________ (1)
speaking.
Peter: Hello, is Maria Fernandez there, please?
Jane: No, _______ (2). She's not in the office at the moment. She's on her
________ (3).
Peter: Oh. ______________(4), please? Could you tell her that Peter
Griffin called?
Jane: Sure. _______________(5)?
Peter: It's 0-7-4-6-0 double 9-0-1 double 8.
Jane: Thanks. That's 0-7-4-6-0 2-9-0-1-2-8.
Peter: Sorry, no. It's 0-7-4-6-0 9-9-0-1-8-8.
Jane: 9-9-0-1-8-8.
Peter: Yes. _________ (6), and tell her it's about the PXO project. I need
the new project figures.
Jane: The PXO project. Right. _________________ (7) when she comes
back to the office.
Peter: Thank you. In case I'm in a meeting when she calls back, can I give
you ________ (8) too?
Jane: ________ (9).
Peter: Great. It's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.
Jane: Can I read that back to you?
Peter: Sure.
Jane: That's P-E-T-E-R dot G-R-I-F-F-I-N at F-R-E-S-H dot com.
Peter: Yes, that's it.
Jane: OK. I'll tell her you called.
Peter: ____________(10).
Jane: Goodbye.
