USCIS GENERAL CASE INQUIRIES
Always check www.uscis.gov for updates to this information
Step 1: Contact the National Customer Service Center (NCSC) at 1-800-375-5283. The NCSC
can assist customers, community-based organizations and liaison groups with case related
inquiries. Please note that the NCSC can only release information about a specific case to the
actual applicant or petitioner or to his or her authorized representative. The NCSC may request
written evidence that a requester has been properly authorized by the applicant or petitioner to be
given information about his or her case before the NCSC will provide case specific information.
Before calling the NCSC, please have available your receipt number, alien registration number,
type of application filed and date filed. During your call, we recommend that you take note of the
following information:
• The name and/or ID number of the NCSC representative
• The date and time of the call
• Any service request referral number, if a service referral on a pending case is taken
Step 2: If more than 15 days have passed since you contacted the NCSC and the issue has not
been resolved or explained, you can email the proper USCIS Service Center to check the status
of your case.
• Vermont Service Center:
[email protected] • Nebraska Service Center:
[email protected] • Texas Service Center:
[email protected]; or (refugee/asylee inquiries only)
[email protected] Please note: Emails should be sent to the Service Center that has jurisdiction over your
case. The receipt notice will indicate EAC for the Vermont Service Center, SRC for the
Texas Service Center, LIN for the Nebraska Service Center, and WAC for the California
Service Center.
When contacting the Service Centers by email, you will need to provide the information
outlined in Step 1. If the NCSC did not issue a service request after your call, please
indicate the reason the NCSC representative did not issue the request, if you know it.
Step 3: In the event you do not receive a response within 21 days of contacting the appropriate
Service Center, you may email the USCIS Headquarters Office of Service Center Operations by
email at: [email protected]. You will receive a response from this email address within
ten days.
July 26, 1013
FORM I-730 CASE SPECIFIC INQUIRIES
In order to obtain the quickest response to your inquiry, it is helpful to know where your case is
in the Form I-730 process – whether it is being adjudicated at a Service Center or has already
been approved and transferred via the Department of State’s National Visa Center (NVC) to an
overseas location for continued processing.
Service Centers
For case status information on an I-730 currently being processed at a Service Center, please use
the Case Status function available at www.uscis.gov, or follow steps 1 – 3 above for general case
inquiries.
Overseas Locations
If a Service Center has already issued an I-797 Approval Notice and the beneficiary is located
overseas, you may contact the USCIS international office or U.S. Embassy responsible for the
processing of the case. Please allow time for your case to ship overseas before contacting the
USCIS or Consular office. Keep in mind that that office will contact the beneficiary to schedule
an interview appointment after the case has been received.
USCIS International Offices:
• Type International Offices in the Search function on www.uscis.gov to obtain
contact information for the 25 USCIS offices overseas.
Department of State:
• U.S. Embassies: Embassy-specific contact information is available at
www.travel.state.gov, under How to Contact Us. Attorneys of record can direct
inquiries by email to [email protected]. Petitioners may call Visa Services,
Public Inquiries Division at (202) 663-1225.
• National Visa Center (NVC): For NVC case-specific inquiries, you may call 603-
334-0700 or email [email protected].
Please note that a limited number of refugee follow-to-join cases are processed overseas with the
assistance of a Department of State-funded Resettlement Support Center (RSC). The USCIS
office or Consulate with jurisdiction over the beneficiary’s residence will be able to inform you
if an RSC is assisting in the processing of such a case, and if necessary, how to contact that
organization.
January 31, 2012 IRC Immigration Conference
