R e s o u r c e G u id e

Manufacturing
C is c o W o r ld w id e C u s to m e r S e r v ic e a n d S u p p o r t O p e r a tio n s

Table of Contents
Manufacturing Overview....................................................................................................................1
Order C y cle .......................................................................................................................................2
F actors th at C ould C ause a D ate C h ange.........................................................................................3
C isco N otification Tool.......................................................................................................................6
S uggested Order Q uantities ..............................................................................................................7
E ncry ption .........................................................................................................................................8
U seful L ink s.......................................................................................................................................8

M anu fac tu r i ng O v er v i ew
®
C isco order fulfillm ent operates on an assem b le-to-order m odel, wh ich allows C isco to m eet th e
specific tech nology needs of C ustom ers/ P artners, as well as control C isco inventory levels. I t
includes th ree core m anufacturing processes: dem and planning, sch eduling, and production.

Demand Planning
I n an assem b le-to-order environm ent, dem and planning sets th e pace and th e success of th e
outcom e with in th e m anufacturing process. D em and planning sim ply m eans th at C isco m ust
purch ase th e appropriate am ount of com ponents with in a specific B usiness U nit ( B U ) to b e ab le to
m eet custom er purch asing req uirem ents. F orecasts from th e individual B U s are used to calculate
th e dem and for specific products. Once th e dem and planning h as b een com pleted for a specific
B U , th e sch eduling process can b egin.

S c h edu ling
S ch eduling is th e process of apply ing sch eduled sh ip dates to th e order lines. Once an order is
b ook ed b y C isco, it is eligib le for th e sch eduling process. Th e sch eduled sh ip date is assigned
b ased on th e A vailab le to P rom ise ( A TP ) E ngine. Th e A TP sim ply refers to th e am ount of a specific
product th at is availab le and will b e req uired to fulfill a sh ip set.

● I t is im portant th at C ustom ers/ P artners utiliz e th e L ead Tim es Tool wh en entering req uest
dates into th e sy stem . A ll products will h ave som e lead tim e value unless it is on N P H ( N ew
P roduct H old) , in wh ich case a release date will b e given. Th e release date is th e date th at
C isco can start to calculate lead tim e on th e product. C urrent B eing R evised ( C B R ) is no
longer a valid value for lead tim e.
● I f dem and is ex ceeding supply and C isco cannot m eet th e target lead tim e for th e product
fam ily , lead tim e will b e sh own as a date range.

F ac t o r s C o ns ider ed W h en S et t ing A T P
● H ow m uch product is availab le to b e allocated ( week ly / daily ) – b ased on A TP supply as
determ ined b y th e D em and P lanning Manager
● H ow m uch tim e is involved b etween sch eduling and actual start of b uild

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● Tim e tak en to assem b le and test th e product

● Tim e tak en to get th e product to th e C isco D istrib ution C enter or S trategic L ogistics C enter
(S L C )
● Max im um line q uantity to ensure a single order cannot im m ediately consum e so m uch
availab le product th at following orders get push ed out too m uch in th e future

Pr o du c t io n
A sh ip set th at h as entered th e production stage of th e m anufacturing process will sh ow a status
“S ent to Manufacturing” in th e order status tool.

I MP OR TA N T N OTE : A ny C isco or C ustom er-initiated ch ange req uests m ade to a product th at h as

b egun its assem b ly will delay or even stop th e b uild process. F or m ore details, refer to th e section
“F actors th at can cause a date ch ange” th at follows.

O r d er Cy c le
Th e stages of th e order cy cle are visib le with in th e Order S tatus Tool.

C y c le S t ages and H o lds at O r der L ev el

A n ex planation of th e cy cle stages and th e h olds th at m ay b e visib le at order level follow.

R ec eiv ed I n Pr o c es s : Th e order h as b een received and is currently b eing entered into th e C isco
order m anagem ent sy stem .

C r edit C h ec k Pending: C isco is currently reviewing y our credit. P lease contact y our C isco C F S
representative for m ore inform ation.

IC S p ec ial Dis c o u nt : Th e discount specified in th e order is currently b eing reviewed. P lease

contact y our C isco account m anager for m ore inform ation.

N ew Pr o du c t H o ld: A product on th e order h as b een placed on h old pending th e initial sch eduling
of th e production of th is product. P roducts placed on N ew P roduct H old are newly developed
products th at h ave not b egun sh ipping.

O r der R ev iew : A sales order h as b een generated, b ut h as not b een released to m anufacturing for
a m anufacturing sh ip date. Th e order is pending resolution of P O-related issues.

Par t ially S c h edu led: Only a portion of th e order’s lines h ave b een confirm ed with a sch eduled sh ip
date.

S c h edu led I n Pr o c es s : Th e order is currently in th e process of b eing issued a prom ise sh ip date.

S c h edu led: C isco Manufacturing h as issued a prom ise sh ip date for each of th e lines on th e order.

I n Pr o c es s : Th e order is currently b eing processed.

O r der C h ange H o ld: H old th at is placed on th e order wh en a custom er h as req uested a ch ange to
th e order. Th e h old will b e rem oved once th e ch ange h as b een processed.

C anc ellat io n H o ld: C ustom er req uested th at an order b e placed on h old pending partial or total
cancellation. A n order m ay also h ave a cancellation h old to accom m odate a custom er ch ange
req uest.

C anc eled: Th e A uto C ancellation H old or C ancellation H old h as b een rem oved and th e order h as
b een canceled.

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A u t o C anc ellat io n H o ld: C ustom er req uested th at th e order b e canceled via th e C isco online
C h ange Order Tool. Th e order h as b een autom atically placed on h old wh ile th e sy stem processes
th e req uest.

Par t ially S h ip p ed: A portion of th e order h as b een sh ipped.

S h ip p ed: Th e entire order h as b een sh ipped.

C o mp let e: Th e order h as b een sh ipped and invoiced.

C y c le S t ages and H o lds at O r der L ine L ev el

A n ex planation of th e cy cle stages and th e h olds th at m ay b e visib le at th e order line level follow.

B o o k ed N o t S c h edu led: Th e product on th e order h as b een accepted in th e C isco order

m anagem ent sy stem . A prom ise sh ip date for th e product h as b een req uested from Manufacturing.

N ew Pr o du c t H o ld: A N ew P roduct H old h as b een placed on th e product and is pending th e initial

sch eduling of production. P roducts placed on N ew P roduct H old are newly developed products th at
h ave not b egun sh ipping.

S c h edu led: A sh ip date h as b een assigned and th e item h as b een sch eduled for Manufacturing.

S ent T o M anu f ac t u r ing: Th e product order instructions h ave b een sent to th e Manufacturing floor.

B u ilding I n Pr o gr es s : Th e product is b eing b uilt b y C isco Manufacturing or h as b een sent to a

th ird-party fulfillm ent h ouse.

I n Pr o c es s : Th e line is currently b eing processed.

I n T r ans it T o DC / E L C : Manufacturing h as finish ed b uilding th e products. Th e products are

currently in transit to eith er th e D istrib ution C enter or th e E uropean L ogistics C enter to b e sh ipped.

C anc eled: Th e line item h as b een canceled.

A u t o C anc ellat io n H o ld: A req uest to cancel th e line h as b een m ade. Th e line is on h old wh ile th e
req uest is b eing processed.

S h ip p ed: Th e line h as b een sh ipped.

C o mp let e: Th e line h as com pleted th e order cy cle and h as b een closed.

F ac tor s th at Cou ld Cau se a D ate Ch ang e

R ec o mmit
Th e C isco goal is to alway s m eet th e original sch eduled sh ip date, b ut th ere are circum stances
wh en sh ip dates m ust b e postponed due to issues occurring during th e b uild cy cle. U nderstanding
C ustom ers’/ P artners’ concerns, C isco Manufacturing h as b een tak ing im m ediate steps to ensure
th at C ustom ers/ P artners will receive 4 8 h ours prior notice if a sch eduled sh ip date m ust b e
recom m itted.

A ll recom m it dates will b e reflected in th e Order S tatus Tool wh en a recom m it h as occurred, and if
C ustom ers/ P artners use th e N otification Tool, th e recom m itted dates will b e sent via e-m ail to th e
designated contact on th e order. S ch eduled sh ip date ch anges due to h olds, conversions, etc. are
not considered recom m its.

Wh en an order is recom m itted b y Manufacturing, th is new sch eduled sh ip date ( sh own as current

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sch eduled sh ip date) is th e b est possib le sh ip date availab le for th at product. P roducts m ay b e
recom m itted for a num b er of reasons, including:

● U nex pected fluctuations in supply and/ or dem and

● B urn-in/ test concerns on th e m anufacturing line
● S upplier sh ipm ent did not arrive to fulfill order
C ustom ers/ P artners can view th e current sch eduled sh ip date under L ine I nform ation on th e Order
S tatus Tool. I f th e sch eduled sh ip date h as ch anged b ecause of an ex pedite or m ove-out h old ( th at
is, not defined as a m anufacturing recom m it) , th e current date and th e original date will b oth sh ow
th e newly ch anged date. F igure 2 illustrates h ow C ustom ers/ P artners can use th e Order S tatus
Tool to view if a sh ip set h as b een recom m itted.

V iew ing R ec o mmit t ed Dat es o n O r der S t at u s T o o l

Figure 1. R e c o m m it t e d D a t e s M e a n t h e C u r r e n t D a t e D if f e r s F r o m th e O r ig in a l D a te

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 R e s o u r c e G u id e

Figure 2 . R e c o m m it R e a s o n T a b R e v e a ls R e a s o n f o r R e c o m m it

R ec o mmit Pr o c es s F r eq u ent ly A s k ed Q u es t io ns
F or answers to freq uently ask ed recom m it q uestions, click h ere.

R ec o mmit I nf o r mat io n: H ow can I distinguish b etween current sh ip date and original sh ip date?
Wh ich is th e correct sh ip date?

Original sh ip date: Th is is th e originally sch eduled sh ip date.

C urrent sh ip date: I f a line h as b een recom m itted b y C isco, th e new recom m itted sh ip date will
sh ow as th e “current sh ip date” in Order S tatus Tool. Th e current sh ip date is th e newly sch eduled
sh ip date.

F or advanced notice of wh en C isco recom m its an order, please sign up for access to th e
N otification Tool.

R ec o mmit Pr o b lem: I s th ere any way to give m e m ore notice wh en products are recom m itted? I
often get less th an 24 h ours notice, and som etim es none at all.

Wh ile C isco alway s tries to m eet original sch eduled sh ip dates, if a recom m it is necessary , C isco
will provide 4 8 h ours notice. P lease note th at any ch anges or h olds placed on an ex isting order can
cause sch eduled sh ip dates to b e delay ed, b ut are not actual recom m its. Th erefore, y ou m ay not
receive notification in th ese instances.

Cu stom er / P ar tner O r der C h anges Pu s h o u t S c h edu led S h ip Dat e

C ustom er-driven date ch anges are caused b y ch ange order req uests m ade b y th e
C ustom er/ P artner. Wh en a C ustom er/ P artner req uests a ch ange to a sch eduled order, th e order is
placed on h old and does not advance furth er in th e b uild cy cle. D epending on h ow close th e
current date is to th e sch eduled sh ip date, th e h old m ay cause th e sch eduled sh ip date to b e
ex tended to allow tim e for th e ch ange to b e com pleted.

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Det er mining L ead T imes

A C isco lead tim e is an estim ate of th e total calendar day s req uired to fulfill an order for C isco
product, from order entry to sh ip date. Th is includes th e order processing, product m anufacturing
and sh ipm ent preparation ph ases. A n estim ated lead tim e does not include th e tim e req uired for
sh ipping and delivery from C isco to th e sh ip-to location.

C isco estim ates th e lead tim e for a particular product b ased on th e average lead tim e for th at
product over th e past 30 day s.

F or an overview of C isco lead tim es, click h ere.

H o w t o C h ec k f o r a Pr o du c t L ead T ime
1. G o to C isco.com and click th e “L og I n” link at th e top righ t side of page.
2. E nter y our C isco.com user I D and password and click OK to login.
3. C lick “Ordering” link on th e left, th en click th e “Ordering” link again at th e top of th e screen.
4 . C lick th e “L ead Tim es Tool” link under “P lace Order.” Th is will display th e L ead Tim es Tool
h om epage.
5 . D isplay estim ated product lead tim es in th ree easy steps:
a. S earch for “P roduct” and/ or “Options b y P roduct F am ily ” or “P roduct N um b er” and click
th e “S ub m it” b utton.
b . S elect th e desired P roducts and/ or Options using th e ch eck b ox es on th e left side, th en
click th e “N ex t” b utton.
c. Th e Total E stim ated L ead Tim e for th e selected P roducts and/ or Options is display ed with
an option to download th e inform ation to e-m ail or a file.

F or m ore details, C ustom ers/ P artners can access th e L ead Tim es Tool.

Ci sc o N oti fi c ati on Tool

C ustom ers/ P artners h ave ex pressed th e need to b e notified wh en th eir sh ip date ch anges. Th e
C isco N otification Tool eq uips C ustom ers/ P artners with access to prom pt and precise inform ation,
allowing th em to track th e delivery of critical order( s) and to m anage a large volum e of orders and
product deploy m ent. Th e N otification Tool delivers order ack nowledgm ents, pricing, sh ipm ent
notifications, ch ange req uests, and invoice notifications to C ustom ers/ P artners via fax or e-m ail.
Once a custom er sub scrib es, no m anual intervention is req uired.

A c c es s ing t h e T o o l
C ustom ers/ P artners can access th e Notification Tool from C isco.com . A fter logging in with a
C isco.com I D , go to O r der ing, select M anage O r der , and th en select th e N o t if ic at io n T o o l.

S u b s c r ib ing t o N o t if ic at io ns
Once C ustom ers/ P artners h ave accessed th e tool, th ey can sign up to receive notifications th rough
a variety of param eters. Th ey can m ak e th eir selections b y ch eck ing or unch eck ing th e b ox nex t to
th e notification nam e and th en click ing “S ave” at th e b ottom of th e page after th ey h ave m ade th eir
selections. B ased on th ese selections, th ey will b e sub scrib ed or unsub scrib ed im m ediately . Th ey
m ay ch ange sub scriptions at any tim e.

N o t if ic at io n T o o l’ s F u nc t io ns
Th e N otification Tool’s functions are organiz ed into five m aj or areas, each with its own tab b ed

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section:

● Th e S ear c h tab enab les y ou to locate current notification sub scriptions of interest or view
notifications y ou h ave already received.
● Th e A ll N o t if ic at io ns tab display s all th e notifications to wh ich C ustom ers/ P artners are
sub scrib ed b y profile, including com pany nam e, level, notification ty pe, address, and order
or D eal I D . U se th is tab to view details of a particular notification or even turn it off.
● Th e A ddr es s es tab enab les C ustom ers/ P artners to configure notifications to go to one or
m ore users. Th ey can specify th at th e users receive th e notifications b y e-m ail or fax . I f y our
profile perm its it, y ou can view inform ation for m ultiple addresses.
● Th e O r der s tab enab les C ustom ers/ P artners to sub scrib e to notifications pertaining to a
particular order or deal.
● Th e U s er S et t ings tab is for m anaging profile notification settings. C ustom ers/ P artners can
ch ange status, contact, delivery form at, e-m ail address, and fax num b er; copy anoth er
user’s notification settings and use th em as a tem plate for th eir own settings; or even
disab le th eir profile entirely .

T y p es o f N o t if ic at io ns
Th e N otification Tool provides th e following ty pes of notifications:

● S ales Order and S ch eduling A ck nowledgem ent ( S O and S ch edule A ck .)

● R ecom m it A ck nowledgem ent N otification
● S h ip D ate C h ange N otification ( S h ip D ate)
● D aily S h ip D ate C h ange S um m ary N otification ( S um m ary )
● P resh ipping and S h ipping N otification ( P resh ip and S h ip)
● I nvoice D ue N otification ( I nv. D ue)
● I nvoice G enerated N otification ( I nv. G enerated)
● I nvoice D ue in 5 D ay s N otification ( I nv. D ue in 5 D ay s)
● I nvoice D ue in 15 D ay s N otification ( I nv. D ue in 15 D ay s)
● I nvoice D ue in 30 D ay s N otification ( I nv. D ue in 30 D ay s)
● I nvoice Overdue N otification ( I nv. Overdue)
● R MA A ck nowledgem ent ( R MA A ck .)
● Order B ack log R eport ( twice week ly )
● Order B ack log R eport ( daily )
● Order B ack log R eport ( week ly )
● X ML N otification S et ( X ML N otif. S et)
● E D I 85 5 : P O ack nowledgem ent
● E D I 85 6: P O sh ipping notification
F or m ore inform ation ab out th e C isco N otification Tool, go to th e Q uick R eference G uide.

S u g g ested O r d er Q u anti ti es
Wh en processing online orders, C ustom ers/ P artners sh ould place sm aller product q uantities per
line. C isco recom m ends placing q uantities of 25 or less of each product per line. L ines in sm aller
q uantities are easier for C isco Manufacturing to fulfill, increasing th e lik elih ood of a sh ortened lead-

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tim e.

E nc r y p ti on
C ertain C isco products are not eligib le for re-ex port or need a special license for ex port due to th e
product’s level of tech nology , and encry ption. F or m ore inform ation, please refer to th e C isco S ales
Tool E ncry ption G uide.

U sefu l L i nk s
L ead Tim es Tool: h ttp: / / www.cisco.com / cgi-b in/ front.x / leadtim es.cgi

N otification Tool: h ttp: / / tools.cisco.com / q tc/ N otification/ L oginA ction.do

Order S tatus Tool: h ttp: / / www.cisco.com / cgi-b in/ front.x / status/ tool/ action/ L oadL andingS creen

Overview of C isco P roduct L ead Tim es:

h ttp: / / www.cisco.com / en/ U S / partner/ applicat/ leadtim e/ applications_ overview.h tm l

R ecom m it F req uently A sk ed Q uestions:

h ttp: / / www.cisco.com / en/ U S / partner/ applicat/ leadtim e/ applications_ q andas.h tm l

P r in te d in U S A C 0 7 -4 4 2 2 7 0 -0 0 1 1 /0 7

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