Bachelor of Science in Tourism Management

BUSINESS PLAN

EXPLORER HAVEN

“Your comfort is our priority”

GROUP 5
2023–11–26
BSTM 2-D
Contents
Executive Summary: …………………………………………………………………3
Vision ………………………………………………………………….............4
Mission …………………………………………………………………………4
Business Description ………………………………………………………………...4
Market Research ……………………………………………………………………..4
Market Description ……………………………………………………………5
Competitor Description ……………………………………………………....5
Target Market …………………………………………………………………5
SWOT Analysis ……………………………………………………………….6
Marketing Strategy …………………………………………………………………..6
Business Strategy ……………………………………………………………………6
Organization Management ………………………………………………………….7
The Appendix …………………………………………………………………………9
Executive Summary
Services
Explorer Haven is located at Tagbilaran City, Bohol, Philippines. It was founded by
Katrina Quicho, and Stephanie Faith Brina. A luxurious hotel with modern amenities
and a tropical beach resort with breathtaking views. It offers a variety of services, all
in a friendly environment, including:
 Spacious elegant rooms and suites
 Buffet restaurant
 Seafood grill
 A poolside bar
 Rooftop lounge
 A full-service spa and wellness center.
The Market
Across Bohol, the tourism industry has seen an explosion of growth over the last 2
years. Bohol is an affluent area with a high tourist density. Our market research has
shown that 9 out of 10 visitors would prefer to stay in a luxurious resort and 6 out of
10 visitors prefer to stay in an affordable one.
Competitive Advantage

While there are a lot of resorts in Bohol province, only ten of these are said to be the
best and only one of these is rated five stars.

Explorer Haven marketing strategy is to emphasize the availability of our services and
excellent customer service. Guests who take vacations, for instance, enjoy the
amenities, accommodation and activities we offer given that the staff are well trained,
will surely come back to visit again and recommend the resort to others.

Startup Financing Requirements

We are seeking an operating line of P 90,000,000 to finance our first-year growth.

Together, the co-owners have invested P 10,000,000 to meet working capital
requirements.
Vision
To establish a prestigious and nationally recognized hotel brand, providing the best
quality products and services.
Mission
To provide the finest facilities of our guest comfort, a warm genuine care, enjoyable
activities and delivering good service quality to new and returning guests by exceeding
expectations of what we can offer.
Goals
We aim to provide excellent service and hospitality to every guest, promote
environmental sustainability and conservation of natural resources, support local
communities and cultures by hiring local staff, sourcing local products, and donating to
local charities, and create memorable experiences and lasting impressions for every
guest.

Business Description
Explorer Haven Hotel and Beach Resort is a name derived from personal
experience that we explore to find comfort. This business promotes the tourism
sector through building facilities and amenities that provides a good place for people
to stay and recreational activity that guests will surely enjoy.
It is a stunning destination that offers the best of both worlds: a luxurious hotel with
modern amenities and a tropical beach resort with breathtaking views. Explorer
Haven Hotel and Resort is located in Tagbilaran City, Bohol Philippines, and caters
to travelers who are looking for a relaxing and memorable vacation. Explorer Haven
Hotel and Resort offers spacious and elegant rooms and suites with balconies
overlooking the sea or the garden, variety of dining options, including a buffet
restaurant, a seafood grill, a poolside bar, and a rooftop lounge, a full-service spa
and wellness center. featuring massages, facials, body treatments, and more.
Explorer Haven Hotel and Resort is the perfect choice for guests who want to
experience the beauty and culture of the Philippines, while enjoying the comfort and
luxury of a world- class hotel and resort. Explorer Haven is also committed to
response tourism practices, promoting environmental conservation, and supporting
the local community.
Market Research
Based on our research, from our potential visitors, we gathered insights that
Explorer Haven reached their expectations and satisfactions. While on the other
hand, some of them exceeds their preferences. So Explorer Haven decided to
analyze their major competitors in Bohol, focusing on their offerings, pricing, guest
reviews and marketing strategies to find areas that still needs improvements.

Market Description
Across Bohol, the tourism industry has seen an explosion of growth over the last 2
years. Bohol is an affluent area with a high tourist density. Our market research has
shown that 9 out of 10 visitors would prefer to stay in a luxurious resort and 6 out of
10 visitors prefer to stay in an affordable one.
Competitor Description
1. Rival Resort A
Known for its wide variety of recreation such as infinity pool, dive pool, Spa,
children's play area and gym. Features three multi-cuisine dining venues each with their
own distinctive taste and style. The Resort is designed to please every guest's whims
and caprice making it the choice destination for an unforgettable experience.
2. Competing Resort B
Features premium facilities such as the signature direct pool access rooms,
multiple swimming pools encompassing the resort, a restaurant, pool bar and the alona
beachfront area.
3. Challenger Resort C
Offers peaceful and comfortable accommodations with free WiFi access in the
entire property. It operates a 24-hour front desk and features a private beach area
where activities such as canoeing and windsurfing can be enjoyed. Offering sea views
from the balcony, air-conditioned rooms come with a wardrobe, electronic safe, seating
area and a flat-screen TV with cable/satellite channels. Rooms have a private entrance
and private bathroom equipped with shower facility, hairdryer and free toiletries.

4. Contender Resort D
Provides accommodations with an outdoor swimming pool, free private parking, a
fitness center and a garden. Among the facilities of this property are a restaurant, room
service and a 24-hour front desk, along with free WiFi. The property has evening
entertainment and a concierge service.
Target Market
1. Vacationing Families
2. Couples and Honeymooners
3. Business Travelers
4. Adventure Enthusiasts
 5. Wellness Seekers
6. Event Planner

SWOT Analysis
Strengths
The resort offers a distinctive features or amenities, such as exclusive activities, spa
sevices, or themed accomodations, it can attract a specific target market. The high
quality accomodations and luxury amenities enchances the overall guest
experience.
Weaknesses
The resorts popularity is seasonal, there could be challenges in maintaining
consistent revenue throughout the year. Depending on the location, the resort may
experience fluctuations in demand based on a seasonal trends, potentially leading
to periods of lower occupancy.
Opportunities:
Collaborating with local businesses or travel agencies can open up new avenues for
promotion and customer acquisition. And embracing technology for online bookings,
personalized experiences and digital marketing enhance the guest experience.
Threats
Natural disasters, climate change, or other environmental issues can impact the
resorts operations and reputations. And during Economic downturns, luxury travel
may face decreased demand as consumers cut spending on leisure activities.

Marketing Strategy
1. Search engine optimization
2. Content
3. Effective Hotel marketing campaigns
4. Local online marketing
5. Form brand alliances

Business Strategy
1. Cross-sell more products
2. Most innovative product or service
3. Improve customer service
 4. Pricing strategies
5. Technological advantage

6. Improve customer retention

Organization and Management

FOUNDER/ LEADERSHIP TEAM

Katrina Quicho
CEO and co-founder; Responsible for overall strategic directions and
business development. Background in Software engineering with 8 years of
industry experience.
Stephanie Faith Brina
 CTO and co-founder: Leads product development, oversees the technical
team. Holds computer science degree with 6 years of industry experience.

MANAGEMENT TEAM
Jovit Marie Casaverde
Head of Operations: Manage the day-to-day activities, including the finance,
and office management. With 5 years of previous work experience in the
industry.
Frenzie Kiara Cornell
Marketing Director: Plans and develops marketing strategies. Background in
digital marketing strategies.
Kaye Marie Mencias
Marketing Director: Executes marketing strategy and supervise the office
management.

KEY RESPONSIBILITIES:
CEO- sets vision, secure funding, manages external relationships.
CTO- leads product development and technological innovations.
HEAD OF OPERATIONS- manage internal processes, HR and administrative
functions.
MARKETING DIRECTOR- develops and executes marketing strategies to drive
users acquisition and retention
The Appendix

Credit History
CREDIT REPORT

PERSONAL INFORMATION
Name: Jovit Marie Casaverde Date of Birth: July 11, 2004
Employer Name: Explorer Haven Social Security Number: 000-00-0000
Hired: 11/6/23 Phone Number(s): 111-111-1111
Address(es): Tagbilaran City, Bohol Date Reported: 11/2023
Position: Accountant

PUBLIC RECORDS
Bankruptcy, filed 11/2023, xx District Court Case Number: 000010
Lien, filed 11/2023, Case Number: 000020

ACCOUNT INFORMATION
Collection Account – CAR LOAN
Creditor: Katrina Quicho Account Number: 0000001 Account Holder: Faith Brina
Type of Account: Individual Date Opened: 01/2014 Date of Status: 04/2018
Original Amount: P 1,000,000 Type: Installment Terms: N/A
Recent Payment: P 500,000 Monthly Payment: P 50,000 Recent Balance: P 450,000
Status: Collection account

ACCOUNTS IN GOOD STANDING – BUILDING MORTGAGE

Creditor: Katrina Quicho
Type of Account: Individual Account Number: 0000002 Account Holder: Faith Brina
Original Amount: P 2,000,000 Date Opened: 03/2016 Date of Activity: 11/2023
Recent Payment: P 1,500,000 Type: Installment Terms: 4 months
Status: Open, never late Monthly Payment: P 500,000 Recent Balance: P 500,000
Resumes of Key Managers

PERSONAL INFORMATION

Name : Jovit Marie Casaverde

Gender : Female
Date of Birth : July 11, 2004
Nationality : Filipino
Contact Number: 09212330387
E-mail : [email protected]

SKILLS :
 Flexible
 Communication skills

ACHIEVEMENTS :
 With Honors
 5 years experience in the industry
PERSONAL INFORMATION

Name : Frenzie Kiara Cornell

Gender : Female
Date of Birth : July 28,2004
Nationality : Filipino
Contact Number: 09852603261
E-mail : [email protected]

SKILLS :

* Flexible
* Communication skills

ACHIEVEMENTS :
* Service Award
PERSONAL INFORMATION

Name :Kaye Marie Mencias

Gender :Female
Date of Birth :June 14,2002
Nationality :Filipino
Contact Number:09635325336
E-mail :[email protected]

SKILLS :
*Communication skills
*Flexible

ACHIEVEMENTS :
* Service Awardee
Product Pictures

Letter of Reference

Stephanie Faith Brina

Tagbilaran, City
09771245387
[email protected]

April 12, 2021

Mitzi Auguis
Explorer Haven
Tagbilaran, City

Dear Ms. Auguis:

It is with much enthusiasm that I am writing to recommend the luxurious hotel which
is the Explorer Haven.
The facility is lovely with beautiful architecture and detail. Also it has a overlooking
balcony. As for the room, it is excellent and surprisingly comfortable if you stay in
our hotel. The staff of our hotel was courteous and easy to deal with. The hotel
honored every request of any guest. You can eat every food you want in our
restaurant. If you want to relax, enjoy and problem free, come and visit our hotel.
I highly recommend Explorer Haven for both business and pleasure with family.
Although the hotel is geared more towards adults, the new addition with pool makes
it a bit more kid friendly. If you have any questions, please feel free to contact me.

Sincerely,
Stephanie Faith Brina
Detail of Market Studies
Relevant magazine articles or book references

Hotels and Resorts: Planning, Design, and Refurbishment by Fred Lawson.

This book covers the essential aspects of hotel and resort planning, design, and
refurbishment, such as site selection. layout, environmental impact, building
materials, interior design, lighting. ventilation, fire safety, and security. It also
includes case studies of successful hotel and resort projects from around the world.

Revenue Management Made Easy by Ira Vouk.

This book provides a practical guide on how to apply revenue management
principles and techniques to your hotel and resort business. It explains the concepts
of revenue management. such as segmentation, forecasting. pricing, distribution,
and optimization, and how to use them. It also includes examples, exercises, and
templates that you can use to implement revenue management in your own
property.

Books About Hotels by Goodreads.

This is a collection of books where hotels are the location or center of the action. It
includes fiction and non-fiction books that feature hotels as the main setting, theme,
or character. Some of the books included are The Shining by Stephen King, Hotel
du Lac by Anita Brookner. Hotel on the Corner of Bitter and Sweet by Jamie Ford.
and The Hotel New Hampshire by John Irving.

Licenses, permits, or patents

Legal Documents
Copies of Leases
Building Permits
Contracts

Standard Contract Terms

1. Service Provider’s data Name: Explorer Haven

Address: Tagbilaran City, Bohol
Company registration number: 62-09-025626
Tax number: 51423596-4-06

2. General rules
2.1. The present „Standard Business Terms” regulate the use of the Service Provider’s
accommodation and services.
2.2. Special, individual conditions are not part of the said Standard Business Terms, but
those do not exclude the conclusion of separate agreements with travel agents, tour
operators under conditions varying from case to case, as appropriate for the specific
type of business.

3. Contracting party
3.1. The contracting parties to the service contract to be concluded based on the
present Standard Contract Terms are the Service Provider and the Guest.
3.2. Natural person, legal entity or business association without legal personality using
the Service
Provider’s services are regarded as Guest.

4. Conclusion of the Contract, method of booking, modification thereof, obligation to

give notice
4.1. Upon the inquiry made by the Guest either verbally or in writing the Service
Provider will send an offer. If the Guest does not accept the offer made verbally
immediately or the one sent in writing within 48 hours after despatch either verbally or in
writing, the offer will cease to be binding on the Service Provider.
4.2. The Contract will be concluded when the Service Provider confirms in writing the
booking made by the Guest either verbally or in writing, and this way it will qualify as a
Contract made in writing.
Any booking, agreement, modification made verbally or the verbal confirmation of the
same by the Service Provider will not be regarded as a contract.
4.3. The Contract on using the accommodation service is for a definite period.
4.3.1. If a Guest leaves the apartment finally prior to the expiry of the definite period, the
Service Provider will be entitled to the whole counter-value of the service covered by the
Contract. The Service Provider has the right to re-sale apartments that become vacant
before the date of expiry.
4.3.2. Extension of the period of accommodation service requested by a Guest needs
the Service
Provider’s prior consent. In such a case the Service Provider may claim the payment of
the service already rendered.
4.4. Any modification and/or completion of the Contract will need the written agreement
signed by the Parties.

5. Terms of cancellation
5.1. Unless stipulated by the Service Provider in its offer otherwise, the accommodation
service may be cancelled free of any penalty in writing 24 hours (local time) prior to
arrival by sending a statement of cancellation to the hotel’s following e-mail address:
[email protected]
a) If the Contracting Party failed to secure the use of accommodation services
either by advance payment or by credit card guarantee, or in any other individually
specified way, the Service Provider’s servicing obligation will cease after 18:00 hours
p.m. local time on the day of arrival during the winter season (from October until the end
of March), and after 20:00 hours p.m. local time on the day of arrival during the summer
season (from April until the end of September).
b) If the Guest secured the use of accommodation services either by advance
payment or by credit card guarantee, or in any other, individually specified way, and
either fails to arrive until 18:00 hours p.m. or 20:00 hours p.m. on the date of arrival, or
fails to give notice on arriving at a later time, the Service Provider will charge an
individually specified sum of penalty which will amount to at least one night’s
accommodation fee. In such a case the Service Provider will keep the accommodation
reserved for the Guest until 12:00 hours a.m. on the day subsequent to the day of
arrival, and thereafter its servicing obligation will cease.
5.2. In case of booking the Service Provider’s products subject to special
conditions, or group travel or organised events the Service Provider will
establish conditions different from the above, included in an individual Contract.
5.3. In case of group bookings (over 20 persons) the terms of cancellation
are as follows: 20 days in advance of arrival it is penalty-free, within 19-4 days
it is subject to 50% penalty and within 3 days or without any cancellation it is
subject to 100% penalty.
Terms of modification. Within 20-8 days prior to arrival the number of rooms can be
decreased by max. 30% without penalty payment, and within 7 days the number of
rooms can be decreased by max. 10% without penalty payment.

6. Prices
6.1. The hotel room prices (Rack Rate) are posted up either in the rooms or at the hotel
reception. The price lists for other services are available at the given sections of the
hotel.
6.2. The Service Provider is free to change its published prices without any prior notice.
Naturally such price change will not affect the offers made previously.
6.3. When giving the prices the Service Provider will indicate the tax included in such
prices (VAT, tourist tax) as applicable at the time of making the offer under the
prevailing provisions of law. Subject to preliminary notice the Service Provider will
impose the additional surcharges consequential of the modification of the prevailing
taxation act (VAT, tourist tax) on the Contracting Party.
6.4. Current discounts, promotional and other offers will be published on the website
m1hotel.hu.
7. Family discounts
7.1. The accommodation is free for children up to 8 years old staying in the same
double bedroom with two adults, using the existing bed facilities. 7.2. If using a
separate bed the full hotel room price will be charged irrespective of the child’s age.
7.3. Cribs are available and are put in the hotel room after placing the order, the
relative fee payable is as stipulated by the current price list.

8. Method of payment, guarantee

8.1. The Service Provider will demand payment of the counter-value of its services
ordered by the Contracting Party prior to use of such service, at the time of arriving at,
checking in the hotel the latest, however, within the framework of an individual
agreement it may provide possibility for subsequent payment, either.
8.2. As a guarantee for using the service as per the Contract and for settling the
counter-value thereof the Service Provider may:
a) request credit card guarantee and this way the counter-value of the service ordered
and confirmed is blocked on the credit card,
b) demand advance payment of either a part of or the whole of the participation fee.
8.3. In harmony with the Hungarian provisions of law the currency of the invoice –issued
by the Service Provider - for settling the counter-value of the services ordered by the
Guest and confirmed by the Service Provider will be either HUF or EUR.
If the currency of the counter-value indicated in the confirmation sent by the Service
Provider is EUR, then such counter-value of the services will be converted and
indicated in the invoices issued by the Service Provider at the rate of exchange
registered by the Service Provider on the day of the Guest’s arrival. The counter-value
to be paid will be indicated in the invoice also in EUR in addition to HUF – giving also
the rate of exchange.
The Service Provider accepts cashless means of payment (credit card and upon
separate contract: coupon, voucher, etc.) the current list whereof will be placed at the
Contracting Party’s disposal upon request.
The costs related to either payment method will fall upon the Guest.

9. Method and conditions of using the service

9.1. The Guest may occupy the hotel room after 14:00 hours p.m. on the day of arrival
(Check in) and is obliged to leave it until 12:00 hours a.m. on the last day of stay (Check
out).
9.2. Should the Guest wish to occupy the room prior to 12:00 hours a.m. on the day of
arrival, then the fee for one additional night will be charged.
10. Pets
10.1. No pets are allowed in the Service Provider’s hotel
premises.

11. Refusal to fulfil the contract, cease of the obligation to render service
11.1. The Service Provider is entitled to terminate the Contract on providing
accommodation with immediate effect and consequently to refuse to render the
services, if:
a) the Guest misuses the available hotel room or the establishment
b) the Guest’s attitude towards the safety, order of the hotel, and the employees
thereof is reprehensible, his/her behaviour is rude, or the Guest is under the influence
of alcohol or drugs, or shows a threatening, offending or otherwise unacceptable
behaviour.
c) the Guest has an infectious disease.
d) the Guest fails to meet his/her advance payment obligation stipulated in the Contract
until the set deadline.
11.2. Should the Service Provider be unable to meet its obligations arising from the
present contract because of a case of “vis major”, the contract will cease and even in
such a case the parties will have to settle accounts with each other in respect of the
period not affected by such vis major.

12. Accommodation guarantee

12.1. Should the Service Provider’s hotel be unable to render the services covered by
the Contract through its own fault (e.g. over-occupation, temporary operation problems,
etc.), the Service Provider will be obliged to arrange for accommodating the Guest in a
hotel of similar category without delay.

12.2. The Service Provider is obliged to:

a) provide/offer the services covered by the Contract at the prices as confirmed
therein, for the period stipulated therein – or until the cease of hindrance – in another
place of accommodation of the same or higher category. All the additional costs of
providing substitute accommodation will be borne by the Service Provider.
b) provide possibility for making a phone call to give notice on the change in the
place of accommodation on a single occasion free of any charges
c) provide free shuttle service to the Guest in order to move to the offered substitute
accommodation and for possible later re-move.
12.3. If the Service Provider fully meets this obligation and if the Guest has accepted
the substitute accommodation offered to him/her, he/she may not lay any claim for
damages subsequently.
13. Guest’s illness, death
13.1. Should the Guest fall ill during the period of using the accommodation service, and
be unable to act on his/her own behalf, the Service Provider will offer medical help with
the stipulation that the costs of such medical assistance will have to be financed by the
Guest.
13.2. In case of the Guest’s illness/death the Service Provider will lay claim for costs
compensation from the ill/deceased person’s relative, heir or the party settling his/her
invoice; in respect of the possible medical and procedural fees, the counter-value of the
services received prior to such death, as well as the possible damages caused to the
equipment, furniture fittings and fixtures as a consequence of the illness/death.

14. Guest’s rights

14.1. Under the Contract the Guest is entitled to the proper use of the room and of all
the establishments of the hotel which belong to the usual scope of service and are not
subject to special conditions.
14.2. During the period of stay at the hotel the Guest may make complaint on the
fulfilment of the services rendered by the Service Provider. The Service Provider
assumes obligation to handle the complaints submitted to it in writing in a certified way
(or recorded by it in minutes) during this period.

15. Guest’s obligations

15.1. The Contracting Party is liable to settle the counter-value of the services ordered
in the Contract until the deadline and in the method as determined in the Contract.
15.2. The Guest must ensure that any children under the age of 14 years for whom
the Guest is responsible will stay at the Service Provider’s hotel under adult
supervision exclusively. 15.3. No beverage and food may be taken by the Guest to
the catering units of the hotel.

16. Guest’s damage payment liability

The Guest will be liable for all the damages and disadvantages suffered either by the
Service Provider or a third party through the fault of the Guest, or its escort, or any other
person who belongs under its responsibility.

17. Service Provider’s rights

Should the Guest fail to meet his/her obligation to pay the fee for the services either
used or ordered in the contract but not used and are subject to penalty payment, the
Service Provider will have a lien upon the Guest’s personal belongings taken to the
hotel in order to secure its claims.
18. Service Provider’s obligations
The Service Provider is obliged to;
a) render the accommodation and other services ordered upon the contract in
harmony with the applicable stipulations and service standards in force
b) to investigate the guest’s written complaint and to take the steps necessary for
handling the problem which is compulsory to be recorded also in writing.

19. Service Provider’s obligation to pay damages

19.1. The Service Provider assumes liability for all the damages suffered by the Guest
and occurred within its establishments through the fault of either the Service Provider or
its employees.

19.1.1. The Service Provider’s responsibility will not extend over such events of damage
which are not attributable to it, or are consequential of any unavoidable circumstance
beyond the control of both the Service Provider and its employees, or have been
caused by the guest himself/herself.

19.1.2. The Service Provider may designate places within the hotel where the Guest
may not enter. The Service Provider is obliged to mark such places conspicuously. The
Service Provider assumes no liability for any possible damage or injury suffered in such
places, exclusively the guest himself/herself entering the area inaccessible to the public
will be held liable for all the damages arisen there.

19.1.3. The Guest will have to report any damage suffered by it to the hotel and will
have to provide all the data required for clearing up the circumstances of the damage or
for the drawing up of possible minutes by the police/conducting procedure by the police.

19.2. The Service Provider undertakes liability even for damages which the Guest
suffered by way of losing, destruction or damaging of its belongings, provided that the
Guest put such articles either in a place designated by the Service Provider and
generally serving for such purpose, or in its room, or handed over these to such an
employee of the Service Provider whom the Guest might reasonably regarded as
entitled to take over such articles.

19.2.1. The Service Provider will have responsibility for valuables, securities and cash
only if these have been taken over by it expressly for the purpose of safekeeping,
against a written acknowledgement of receipt. The Guest will be obliged to evidence the
fact of take-over for safekeeping.
20. Secrecy
In the course of meeting its obligations stipulated in the Contract the Service Provider
will be liable to proceed in harmony with the provisions of Act CXII of 2011 on the right
of informational selfdetermination and freedom of information and the data protection
rules of law as well as the Guest’s relative internal rules – provided that those have
been made known by the Guest to the Service Provider.

21. Vis major

Either Party is exempted from meeting its obligations arising from the present Contract
by the occurrence of any reason or circumstance (e.g. war, fire, flood, unfavourable
weather conditions, shortage of electricity, strike) beyond such party’s control (vis
major) as long as such reason or circumstance prevails. The parties agree to do their
utmost to decrease the possibility of such reasons and circumstances to the minimum
level and thereby to remedy the damage or delay caused by those within the shortest
possible period of time.

22. Proceeding court, governing law applicable to the parties’ legal relationship
The legal relationship between the Service Provider and the Contracting Party is
governed by the provisions of the Philippines Civil Code. The court having jurisdiction at
the place of service provision will be competent to settle any dispute arising from the
service contract.

23. Websites
23.1 References and links
Explorer Haven has no influence on the designing and contents of any material owned
by any third party referred to or linked at its websites.

23.2 Copyright
Arrangement of websites, diagrams, images and logos used and the collection of
individual contributions are protected by copyright. No copy or use of any products like
diagrams, images or texts into another electronic or printed publications is allowed
without the consent from Explorer Haven.

HOUSE RULES

1.) Check-in, check-out

Hotel rooms are made available from 14:00 hours p.m. on the day of arrival. Please
leave the rooms until 12:00 hours a.m. on the day of departure. In case of early check-in
100% of the room price will be charged. Prolonging your stay on the day of departure is
possible subject to payment of additional charge, if no new guest is expected to occupy
the room. Extension fee: 100% of the daily room price.
At check-in your personal data are recorded at the reception based on your passport or
ID card. Subsequently guests receive magnetic card to use it as key to the hotel room
door. Please hand in the magnetic card at the hotel reception at check-out. In case of
door card loss or damage HUF 2000 will be payable.
The counter-value of the stay in the hotel will have to be paid by the guest prior to
occupying the room the latest
In case of leave without payment the hotel is entitled to take legal steps (enforcing the
hotel’s lean, criminal report to the police, collection of debt by way of lawsuit
proceedings).
2.) Visitors
Only guests registered at the reception may stay at the hotel rooms, please receive
visitors at the hall.

3.) Basic services

Room prices include the following in addition to accommodation: breakfast, tourist tax,
use of parking space, WI-FI access throughout the hotel area.
4.) Hotel facilities, equipment
Each guest must use the hotel facilities and equipment properly. No hotel supplies and
equipment may be taken out of the hotel area. In case of taking any hotel inventory
(towels, bedclothes, etc.) away – unless purchased by the guest - the hotel will submit
criminal complaint and will institute action for damages.
Any re-arrangement of the hotel room may be made either by the staff or a hotel
representative designated for this task only. Losses arising from any voluntary re-
arrangement will be charged on the guest.
Please promptly report any malfunction or failure of hotel facility or equipment to the
reception staff when discovered. No guest may remedy such failure, the hotel will have
no liability for any consequential losses – even if such loss was suffered by the guest
itself.

5.) Daily cleaning service

Daily cleaning service at the rooms take place between 7.00 hours a.m. and 14.00
hours p.m. In case of longer stay exchange of bedclothes are made in every 2 days,
exchange of towels is subject to guest’s request (dropping the towel at the bathroom
floor). Expenses of cleaning and fertilising the room and room textiles heavily
contaminated because of the guest’s behaviour may be charged by the hotel on the
guest partly or in full.
The hotel may be exempted from the obligation to provide daily cleaning service if the
“Do not disturb” sign is hung on the outside knob of the door.

6.) Security, fire protection

Storing easily flammable and explosive substances and materials, .operating coffee
maker, iron and other electric appliances are not allowed in hotel rooms. You may
announce your ironing or laundry requests to the hotel reception staff. Each Guest is
liable to observe the hotel’s fire protection rules. In case of fire please report it to the
reception staff and use the fire alarm system installed in the building.
A closed-circuit television camera system operates at the hotel, security guards and the
hotel receptionist are continuously watching the screens showing the live motion picture
recorded by the cameras.
The security staff is continuously present at the hotel, they are entitled: to check the
cars driving in the parking space, to warn and lead any guest out if showing unlawful
conduct, to hold him/her up in case of flagrante delicto, to call the police in case of
need.
7.) Damaging
The hotel will oblige the guest to pay the damages caused by him/her either through
negligence or wilfully.
8.) Smoking
Smoking is not allowed throughout the hotel area – except in designated smoking
rooms! Our smoking guests may light their cigarettes 5 metres away from the entrance
door of the hotel. Should a guest break the smoking rules, the hotel staff will be entitled
to warn and call him/her to stop the unlawful conduct.
9.) Meals
Main meal times: buffet breakfast between 7:30 and 10:00 hours a.m., our a la carte
restaurant is open between: 11:00 hours a.m. and 24:00 hours p.m.. A la carte
breakfast is offered between 7:00 and 11:00 hours a.m.
Please have the buffet table foods within the restaurant only, taking any food or drink
from the restaurant is not allowed.
Within the public areas of the hotel and the restaurant only foods and drinks purchased
at the hotel may be consumed. Any food and drink purchased outside the hotel may be
consumed by guests within the hotel room only, taking care of the furnishings.

10.) Peace of guests

Please respect other guests’ peace and do not disturb them by loud noises. You are to
meet this peace request especially after 22:00 hours p.m.

11.) Lost properties

 Guests are obliged to hand over any abandoned article found at the hotel to the
reception staff. The hotel is obliged to keep forgotten items for 3 months. Abandoned
foods, medicines, perishable goods are destroyed by the hotel staff.

12.) Hotel’s damage payment liability

We wish to draw our kind Guests’ attention that we do not assume any responsibility for
valuables left in the rooms. You can deposit your valuables in the central safe of our
hotel for safekeeping.

13.) Rules
The hotel has Data handling and camera rules as well as Complaint management rules.
These documents are available at the hotel reception at all times.

14.) Do you have a question?

For more information on our further services and the way of using those please contact
the hotel reception staff. We trust that you can spend your leisure time here undisturbed
with pleasure, according to your expectations.
The present house rules are inseparable part of the standard contract terms of the
hotel.

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