QHSE APEX MANUAL

4. PRODUCT/ SERVICE REALIZATION

4.1. PLANNING OF PRODUCT REALIZATION (ISO CL. 7.1) :

Flow chart of major identified management processes involved in the drilling and
offshore logistic services and interrelation is given in the Annexure 1 of this Chapter
that is generally followed for all quality management activities.

Documents related to each process involved in product realization is referred here

under :
Sr. # Process Procedure reference
1. Customer Related Activities Q-01

2. Customer communication including customer G-03, G-09

feedback & complaints

3. Purchasing Q-02

4. Service Provision – Drilling & Offshore Logistic Q-03

Services

5. Control on Monitoring and Measuring G-07

Equipment

These processes and controls referred here in this section and described in details in
the procedures as mentioned above include verification, validation, monitoring,
measurement, inspection & test and acceptance criteria as applicable.

The procedures also include maintenance of records as evidence of meeting the

requirements where applicable.

4.2. CUSTOMER RELATED PROCESSES(ISO CL. 7.2):

a. Determination of customer requirements (ISO Cl. 7.2.1) :

ABAN provides drilling and offshore logistic services to the operators. The
requirement of operator is well defined in the Tender and later in the Contract.
In addition ABAN also determines local regulatory requirements. These
requirements are as under :
i. Customer requirements – as specified in the Tenders/ Contracts.
ii. Requirements necessary for intended operations but not specified by the
customer that includes other additional requirements determined by ABAN
on the basis of specific oil field condition where the operations are to be
carried out.
iii. Local regulatory or legal requirements pertaining to the specified oilfield.

Issue # : 1 Rev. 00 Chapter 2-4: QMS

Date : 01st Aug, 2009 Page 1 of 5
 QHSE APEX MANUAL
4. PRODUCT/ SERVICE REALIZATION

b. Review of product/service requirements (ISO Cl. 7.2.2):

Reviews are carried out at following stages and records maintained
accordingly. This covers:
• Receipt of Tender/ Enquiry
• Receipt of order/contract
• Receipt of any amendment after the confirmation of order/contract

These reviews are carried out to ensure that :

• Service requirements are defined
• Customer requirements are confirmed prior to acceptance
• Differences are resolved.
• ABAN has the ability to meet requirements.

Provision is made in the system to obtain confirmation of the customer

(Principals) to any amendment that may be required by ABAN.

The changes are communicated to the relevant functions as defined in

Chapter 1 of this manual, in the Organization Charts.

c. Customer communication (ISO Cl.7.2.3):

Following arrangements have been established for communication with the
customer as under :
Sr.# Activity Method
a. Information on services offered Company profile/ website
b. Handling of enquiries, orders and As per Procedure # Q-01
amendments
c. Customer feedback including As per Procedure # Q-01 and
seafarer’s complaints # G-09
d. General communication As per Procedure # G-03

4.3. PURCHASING(ISO CL. 7.4):

a. Purchasing control (ISO Cl. 7.4.1) :

ABAN has documented procedure # Q-02 giving method to control purchasing
process in order to ensure that the purchased product/ service conform to the
purchase requirements. Controls include the following :

Sr # Title Purpose
1. supplier qualification form Qualification & annual evaluation of
suppliers including service providers
2. List of approved suppliers Ready reference for purchasing
(to be reviewed annually) authority
Issue # : 1 Rev. 00 Chapter 2-4: QMS
Date : 01st Aug, 2009 Page 2 of 5
 QHSE APEX MANUAL
4. PRODUCT/ SERVICE REALIZATION

Suppliers’ qualification and subsequent evaluation along with any follow-up

carried out for approved suppliers are kept as records.

b. Purchasing information (ISO Cl. 7.4.2) :

Supplier qualification as per Procedure # Q-02 is carried out on the basis of
the following criteria :
• Product/ service to be purchased,
• Statutory/ Regulatory requirements
• Procedures/ personnel qualification(where applicable)
• Control on processes (where applicable)
• Equipment adequacy
• Readiness for verification of the product/ service by the Company’s
representative at supplier’s premises (when applicable).
Purchase order/ contract is reviewed by the Rig Manager or his authorized
person as per Procedure # Q-02 for adequacy of specification, quantity,
inspection and delivery requirement etc. prior to release.

c. Verification of purchased product (ISO Cl. 7.4.3) :

Procedure # Q-02 has necessary provision for verification of purchased
product/services as required.

Customer’s / third party inspection/ audit at the supplier’s premises is specified

in the Purchase Order when applicable.

4.4. PRODUCT & SERVICE PROVISION (ISO CL. 7.5):

ABAN renders following services to its customers :
• Drilling at offshore site under customer’s instruction and supervision.
• Providing logistic support at offshore site.

a. Control of service provision (ISO Cl. 7.5.1)

Following mechanism have been developed in procedure # Q-03 to
address services provided by ABAN:
i. Availability of relevant Standards, related Regulations and reference
publication.
ii. Ensuring Statutory and Regulatory compliance of their vessels. This
includes maintenance of the floating fleet.
iii. Controlling activities directly associated with drilling operations and
logistic support services
iv. Prioritizing and planning jobs
v. Safety and environmental aspects in the process - relevant work
instructions in form of SOPs have been established.

Issue # : 1 Rev. 00 Chapter 2-4: QMS

Date : 01st Aug, 2009 Page 3 of 5
 QHSE APEX MANUAL
4. PRODUCT/ SERVICE REALIZATION

vi. Work instructions giving guidelines for employees for execution of work
(SOPs related operations refer).

b. Validation of processes for service provision (ISO Cl. 7.5.2):

Validation of processes involved in production and service provision gets
validated through inspection and tests carried out through:
i. Non-destructive tests carried out on structures, piping etc. as per
requirements of the surveyors of the Classification Society/ Flag
Administration
ii. Hydro-tests and pneumatic tests as applicable,
iii. Annual certification of load test on lifting equipment,
iv. Annual certification of navigational, communication, alarm and safety
equipment/ systems (including LSA and FFA systems) through tests
carried out as per requirements of the surveyors of the Classification
Society/ Flag Administration.

c. Identification & traceability (ISO Cl. 7.5.3):

Following identification numbers are assigned for traceability :
i. Each drilling location is identified by unique no. assigned by the oilfield
Operators and all records are identified accordingly.
ii. Each floating fleet has its name and Registration number assigned by
the Flag Administration.
iii. Other critical equipment / devices are identified by the manufacturer’s
number or by the number assigned by ABAN. All records are traceable
with the same numbers.
iv. Offshore Logistic services are identified by the voyage numbers

d. Customer Property (ISO Cl.7.5.4)

Customer Property (Oilfield personnel, their equipment and personnel
effects) are received onboard the vessel. They are secured by providing
lockable spaces under their control.
When such equipments are received for operation purpose, the condition
is inspected and report submitted to the customer’s representative. Any
damages during operations are also reported to them and actions are
taken as per their advice.

e. Preservation of product(ISO Cl. 7.5.5)

Following aspects of preservation has been addressed as specified below:
i. Identification of equipment including fleet has been in Para 4.4c above
ii. Handling and preservation which includes safe navigation (Proc.#S-04)
and maintenance (Proc.#S-06) has been addresses in Proc. # Q-03.

Issue # : 1 Rev. 00 Chapter 2-4: QMS

Date : 01st Aug, 2009 Page 4 of 5
 QHSE APEX MANUAL
4. PRODUCT/ SERVICE REALIZATION

iii. Delivery of services provided gets acknowledged by the endorsement

of various periodic and service reports submitted to the customer.

4.5. CONTROL OF MONITORING AND MEASURING DEVICES(ISO CL. 7.6):

Procedure # G-06 is documented to ensure that the following activities are carried
out:
a. List of monitoring and measuring equipment including ones that are used for
checking conformity of the product. List also provides control-giving details such
as make, manufacturer’s serial number when available, purpose and location of
storage, and responsible person.
b. Each equipment is identified by Company’s Identification mark/ number to enable
trace of the calibration status.
c. Log of each device giving following details:
• Identification number
• Frequency of calibration,
• Reference Standard (National/ international) or the basis used for
calibration/ verification in absence of any existing Standard.
• Safeguard from adjustment which would invalidate the calibration
• Handling, Storage and maintenance requirement to avoid damage/
deterioration.
d. The method of calibration when the device requires calibration every time prior to
use or when the device is adjusted or readjusted as necessary.
e. The method of taking appropriate action for any affected product or equipment
when such equipment used for monitoring or measuring is found non-
conforming.
f. Verification of ability of computer software when applicable for intended
application prior to use and reconfirmation as necessary.
g. Maintenance of records of calibration and verification.

Issue # : 1 Rev. 00 Chapter 2-4: QMS

Date : 01st Aug, 2009 Page 5 of 5