1. What is the purpose of ISO 9000:2015?
Explains the fundamental concepts, principles and vocabulary of quality management
- The correct answer
Provides guidance on the application of ISO 9001:2015
Provides guidance on how to achieve sustained success by a quality management
approach
An international standard which acts as a model for quality assurance
2. How does ISO 9001 define Quality Assurance?
Part of quality management focusing on providing confidence that quality requirements
will be fulfilled - The correct answer
Part of quality management focusing on ensuring customer satisfaction
A documented quality process to ensure quality is upheld throughout the full
management system
Part of quality management focusing on ensuring management reviews the quality of all
produce and goods
3. What does PDCA stand for?
Plan, Design, Confirm, Act
Plan, Do, Check, Act - The correct answer
Prepare, Do, Critique, Appraisal
Prepare, Do, Critique, Assess
4. What does Clause 6 of ISO 9001:2015 provide details of?
Planning - The correct answer
Operation
Leadership
Improvement
5. Which of the below is not one of the seven quality management principles?
Customer focus
Leadership
Planning - The correct answer
Improvement
6. How does ISO 9000 define “Management Systems”?
Set of interrelated or interacting elements of an organisation to establish procedures and
outline these within documentation
Set of interrelated or interacting elements of an organisation to establish policies and
objectives, and processes to achieve those objectives - The correct answer
Set of interrelated or interacting elements of an organisation to effectively record quality
processes
Set of interrelated or interacting elements of an organisation to identify risks and improve
efficiency
7. Who is responsible for reviewing the quality management system at planned intervals to
ensure its continuing suitability, adequacy, effectiveness and alignment with the strategic
direction of the organisation?
The auditee
The employees within the organisation
Top management - The correct answer
The external auditor
8. Within clause 10.1 of the ISO 9001:2015 standard, what examples of improvement are
provided in relation to improving and implementing any necessary actions to meet customer
requirements and enhance customer satisfaction?
Enhanced management processes, review of customer satisfaction, react to
nonconformity and implementation
Continual improvement, enhanced customer service, re-organisation and risk analysis
Correction, corrective action, ongoing improvement, documentation review, risk analysis
and continual review of the quality management system
Correction, corrective action, continual improvement, breakthrough change, innovation
and re-organisation - The correct answer
9. How does ISO 9000:2015 define a process?
Set of interrelated or interacting activities which uses inputs to deliver a result that meets
or exceeds the ISO 9001 standards of quality
A full lifecycle of events which includes inputs such as materials and information,
management, resources and outputs
A cycle which includes inputs, actions and outputs to ensure quality is met
Set of interrelated or interacting activities that uses inputs to deliver an intended result
- The correct answer
10. When planning the quality management system, organisations shall consider the issues and
requirements referred to in 4.1 and 4.2 and determine the risks and opportunities that need to be
addressed to;
give assurance that the quality management system can achieve its intended result(s)
enhance desirable effects
achieve improvement
all of the above - The correct answer
11. Which ISO standard provides guidelines for codes of conduct for organisations, including
guidance to an organisation in determining that its customer satisfaction provisions meet
customer needs and expectations?
ISO 10007 Quality management systems
ISO 10012 Measurement management systems
ISO 10001 Quality management - The correct answer
ISO 10005 Quality management systems
12. Within ISO 9001:2015, what does “shall” indicate?
a recommendation
a permission
a capability
a requirement - The correct answer
13. In 9001:2015, what does clause 7.2 relate to?
Leadership and commitment
Competence - The correct answer
Documented information
Planning of changes
14. What is the benefit of an organisation adopting a quality management system?
Addresses risks and opportunities to enhance customer satisfaction
Improves the organisations overall performance and provides a sound basis for
sustainable development initiatives
Facilities opportunities to enhance customer satisfaction
All of the above - The correct answer
15. What does the application of the process approach in a quality management system enable?
An understanding and consistency in meeting requirements
The consideration of processes in terms of added value
The achievement of effective process performance
All of the above - You answered this correctly
1. What is the purpose of ISO 9001:2015?
A) To improve customer satisfaction through effective quality management
systems
B) To ensure that products meet regulatory requirements
C) To reduce costs through better process management
D) To establish a framework for continuous improvement
Answer: A
2. Which of the following is not a key element of ISO 9001:2015?
A) Leadership
B) Risk-based thinking
C) Customer satisfaction
D) Supplier management
Answer: D
3. What is the role of top management in ISO 9001:2015?
A) To delegate quality management responsibilities to middle managers
B) To establish policies and objectives for the quality management system
C) To perform all internal audits of the quality management system
D) To determine the training requirements for all employees
Answer: B
4. Which of the following is a requirement for the "Context of the Organization"
clause in ISO 9001:2015?
A) Identifying interested parties and their requirements
B) Developing product specifications
C) Implementing corrective actions for nonconformities
D) Providing employee benefits and compensation
Answer: A
5. What is the purpose of the "Plan-Do-Check-Act" cycle in ISO 9001:2015?
A) To monitor customer satisfaction levels
B) To identify and prioritize improvement opportunities
C) To conduct supplier audits
D) To train employees on quality management principles
Answer: B
6. Which of the following is a requirement for the "Leadership" clause in ISO
9001:2015?
A) Establishing a quality policy
B) Conducting internal audits
C) Developing process control plans
D) Providing customer support
Answer: A
7. Which of the following is a requirement for the "Performance Evaluation" clause
in ISO 9001:2015?
A) Implementing corrective actions
B) Identifying improvement opportunities
C) Developing control charts
D) Conducting process capability studies
Answer: B
8. Which of the following is a requirement for the "Improvement" clause in ISO
9001:2015?
A) Establishing a quality policy
B) Providing employee training
C) Implementing corrective actions
D) Developing product specifications
Answer: C
9. Which of the following is a requirement for the "Risk-based thinking" clause in
ISO 9001:2015?
A) Identifying improvement opportunities
B) Developing process control plans
C) Assessing and addressing risks and opportunities
D) Conducting internal audits
Answer: C
10. Which of the following is not a benefit of implementing ISO 9001:2015?
A) Improved customer satisfaction
B) Increased efficiency and productivity
C) Reduced costs and waste
D) Automatic compliance with all applicable regulations
Answer: D
