Vol.1, No.

1, (2022)
e-ISSN 2808-716X

The Influence of Samsung Smartphone Quality on

Consumer Purchase Decisions
Teuku Reza Kurniawan
Sekolah Tinggi Ilmu Ekonomi Riau Jln. HR. Subrantas No. 57 Km 12,5 Panam-Pekanbaru
E-mail : [email protected]

doi.org/10.54099/ijebm.v1i1.121

ARTICLE INFO ABSTRACT

The purpose of this study was to determine the effect of product quality
on purchasing decisions for Samsung smartphones. The research
Article history:
method used is quantitative research. The sampling technique used
Received: April 25, 2022 incidental sampling, with samples taken using the Slovin formula as
Revised: May 11, 2022 many as 89 people. Findings Based on the partial test (test) it is known
Accepted: May 14, 2022 that there is a significant and positive influence between the product
quality variables on purchasing decisions. It was also found that
Keywords: Product Quality, product quality contributed 51.6% to purchasing decisions while 48.4%
Purchase Decision was determined by other variables not included in this study.

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

INTRODUCTION
The development of information and communication technology is very fast, as a result of
globalization. One of the information and communication technology devices that are experiencing
rapid development is a cellular phone.With the development of increasingly sophisticated technology,
people need a communication medium that is able to absorb the flow of communication quickly and
precisely. Telephone communication tools are communication tools used to convey voice messages
(especially messages in the form of conversations). Most telephones operate by transmitting electrical
signals within the telephone network, allowing telephone users to communicate with other
users(Iskamto, 2014).

Smartphonewhich can be interpreted as a smart hand phone, is an electronic communication device

that has the same basic capabilities as conventional fixed line telephones (wired telephones), but can
be carried everywhere (portable, mobile) and does not need to be connected to a network. telephone
using a cable (wireless, wireless). So that we can communicate from anywhere, as long as there is a
signal network for the cellphones we use.
The rapid development of telecommunication facilities, in line with the needs of the community,
opens up opportunities for companies to produce mobile phones that suit the needs of the community.
Great opportunities make companies compete more competitively to win the competition by knowing,
observing, and being able to find out what consumers need and want. Currently, the role of
smartphone phones has become a primary daily need. People can't be separated from cellphones,
because almost everyone has a cellphone, from the rich to the poor, from children to adults. The
Indonesia Data Center research institute revealed data on smartphone sales in Indonesia.

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 International Journal of Entrepreneurship and Business management Vol.1, No.1, (2022))

Intense competition between manufacturers of mobile phones or smartphones makes Samsung

required to be able to anticipate changes and be sensitive to the needs of society to be able to compete
in this high competition situation. Thus, we need products that have the best quality and prices that
match the quality to be used as the basis for making consumer repurchase decisions. Quality is the
advantage possessed by the product. Quality in the view of consumers is something that has its own
scope that is different from quality in the view of producers when issuing a product which is usually
known as actual quality(Harwina, 2021; Iskamto, 2020, 2021).

According to Assauri (2011: 183), products are goods or services produced to be used by consumers
to meet needs and provide satisfaction. A product is anything that can be offered in the market to get
attention, demand, use or consumption that can satisfy a consumer's desire or need.Various efforts
were taken by the company to produce quality products, among others, by implementing strict
controls on every process from the preparation of raw materials to storage of finished products. In
addition, price is also an important component of a product, because it will affect producer
profits(Herman, 2022; Htet, 2021; Iskamto & Karim, 2021; Masyhuri, 2022).

The purchase decision is one of the stages in the buying decision process before post-purchase
behavior. In entering the previous purchase decision stage, consumers have been faced with several
alternative choices so that at this stage consumers will take action to decide to buy products based on
the choices specified.
According to Buchari Alma (2013: 96) suggests that purchasing decisions are as follows: "The
purchase decision is a consumer decision that is influenced by the financial economy, technology,
politics, culture, product, price, location, promotion, physical evidence, people and process. . So that it
forms an attitude in consumers to process all information and draw conclusions in the form of
responses that appear what products to buy.
Purchase decisions made by customers involve customer confidence in a product so that they feel
confident about the correctness of the actions taken. The customer's confidence in the purchase
decision he made represents the extent to which the customer has confidence in his decision to choose
a product. PT. Accentuates Samsung's focus on technology led to the creation of two research and
development (R&D) institutes that helped expand its reach even further into telecommunications,
electronics, semiconductors, optics, and new areas of technological innovation from nanotechnology
to advanced network architecture.
On May 10, 2004, PT. Accentuates Samsung opened the Samsung Exprerience Store in Pekanbaru,
which is a gadget store that sells Samsung brand smartphones called JUSTONE PONSEL, with the
increasing need for smartphones causing competition between smartphone companies to compete to
release advanced Android-based features and applications to be able to compete with other
smartphones.
The following isPrice table for Samsung products offered on Justone Mobile in 2021:
Table 1
Prices of Samsung Products Offered in Justone Mobile in 2021
No Brand price
1 Galaxy A72 Rp. 6,399,000
2 Galaxy A52 Rp. 5,399,000
3 Galaxy A32 Rp. 3,799,000
4 Galaxy A21s Rp. 3,099.000
5 Galaxy A12 Rp. 2,799,000
6 Galaxy A02s Rp. 1,999,000
7 Galaxy A02 Rp. 1,499,000
8 Galaxy A11 Rp. 1,799,000
9 Galaxy A01 Rp. 1,249,000
10 Galaxy A01s Rp. 1,399,000
11 Galaxy A01 Core Rp. 1,149,000
Source: Justone Mobile, 2022

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Based on the price table above, the price offered by Samsung is still relatively expensive with product
specifications that are still relatively standard Android which may result in a purchase decision by
consumers who will reconsider making a purchase decision on a Samsung smartphone.
The results of interviews with several people, they said that the price of Samsung Smartphones is
quite expensive, the features offered by Samsung Smartphones are not yet sophisticated, even though
Samsung has many outlets but the outlets are not always crowded, so the benefits of Samsung outlets
are less effective. Samsung smartphones have little RAM or internal memory. The public also
considers that the price offered by Samsung Smartphones is still quite expensive, when compared to
the quality of the products offered, such as batteries that are still problematic, internal memory space
is smaller and fills up quickly due to Samsung's default applications.
The following is a table of Samsung Smartphone sales from 2017-2021

Table 2: Number of Consumers

Year QTY/Unit Percentage
2017 780 -
2018 900 15.4%
2019 864 -4%
2020 820 -5.0%
2021 815 -0.6%
Source: Justone Mobile, 2022
In the table above, it can be concluded that sales of Samsung smartphones fluctuated from year to
year. This is due to the decrease in purchasing decisions for Samsung smartphones which may be due
to the fact that the quality of Samsung's products is still not maximized and the price of Samsung
Smartphones is still relatively expensive.
The following isComparison of Samsung products with other products at a similar pricecan be seen in
table 3 below:

Table 3: Comparison of Samsung Products with Other Products

Samsung (Rp. 2,699,000) Other products
1. BodyDimensions 1. BodyDimensions
- 104x75.8x8.9mm - 163.6x75.7x8.5mm
(6.46x2.98x 0.35in) (6.44x2.98x 0.33in)
- 6.5inch PLS IPS Hot+InviniteV - 6.5inch IPS+0 display
2. Platforms 2. Platforms
- Os: Android 10, Upgrade to - OS: Android 10
Android 11 - Chipset: Mediatek MT 6765
- Chipset: Mediatek MT 6765 3. Memory
3. Memory - Ram 4/128gb Up to 256 TB
- Ram 6/128gb Up to 1TB 4. Play Camera
4. Play Camera - 13mp + 2mp + 2mp
- 48mp + 5mp + 2mp + 2mp 5. Selfie Camera
5. Selfie Camera - 16mp
- 8mp 6. battery
6. battery - 5000mah
- 5000mah

Source: Justone phone shop,, 2022

From the table above, it is explained that at the same price, Samsung products have higher
specifications. And other advantages of Samsung are:
For Samsung middle type above.
1. The average 6.5-inch screen is equipped with an Infinity V display
2. The battery is equipped with 5000 Mah and Type C
3. Main Camera Average 13 MP
4. The natural camera on samsung
5. Additional Camera Average 2 MP

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6. For a medium price, almost all of the Samsung designs are the same that use Polycarbonate
and Matte materials
7. Processor in the middle type samsung is still low
8. For the menu Always the same there is no difference
9. Has its own additional applications that other brands don't have
10. Samsung Gift Indonesia (SGI) is used for taking gifts and promo promos
11. samsunh Smart switch application that is used to transfer all data from old cellphones to new
cellphones
12. Samsung Member Application that is used for 24-hour online service center, where
consumers can ask about the cellphone online and for free
13. Bixby An application that helps consumers in their daily life
14. Samsung pass is an application that makes it easy for consumers to enter all applications that
use a password with just one password registration
15. Samsung Max is a network booster application that is owned by samsung
16. Samsung Health is an application that is used to find out the health of the body

From this phenomenon and based on previous research, it indicates that there is a research gap
between the two independent variables, product quality and purchasing decisions, as follows: Arya
Prasetyo Nugroho. 2010. With the title: The Effect of Product Quality on Purchase Decisions (Study
on Frestea Consumers in Yogyakarta Municipality). The results showed that product quality had a
significant and significant effect on purchasing decisions for Fresteadi tea, Yogyakarta Municipality.
Arfiani Bahar and Herman Sjaharuddin. 2012 with the title: The Effect of Product Quality on
Purchase Decisions at McDonald's Alauddin. The results showed that product quality had a significant
and significant effect on consumer satisfaction at McDonald's Alauddin. Edo Praditya Denniswara.
2010. With the title: The Effect of Product Quality on My Ideas Product Purchase Decisions.Based on
the problems found above, the researchers get a picture that product quality has an influence on
purchasing decisions.

LITERATURE REVIEW
Product quality
According to Kotler translated by Teguh and Rusly (2014: 67) that "Product quality is the overall
characteristics and characteristics of a product or service that affect its ability to satisfy stated or
implied needs." According to Kotler and Armstrong (2012: 283) "Product quality is the ability of a
product to carry out its functions, including durability, reliability, accuracy, ease of operation and
repair, as well as other valuable attributes". Product quality is an understanding that the product is an
opportunity offered by the seller has more selling value that is not owned by competing products.
Therefore, companies try to focus on product quality and compare them with products offered by
competing companies(Alhabeeb, 2007; Iskamto, 2020; Karim, 2021).
By looking at the definition above, it can be concluded that product quality is an attempt to meet or
exceed customer expectations, where a product has quality that is in accordance with predetermined
standards, and quality is an ever-changing condition because consumer tastes or expectations for a
product are always changing. changed(Bandyopadhyay & Martell, 2007; Yulihardi et al., 2022).

Product Quality Indicators.

According to Kotler and Keller translated by Bob Sabran (2012: 8-10) product quality has the
following indicators:
1. form (form)
ShapeaThe product may include the size, shape, or physical structure of the product.
2. Features (features)
Product features that complement the basic functions of a product.
3. Customization

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 Ahmed, U: Assessment of Entrepreneurship Education..

Marketers candifferentiateproduct by adapting the product to individual desires.

4. Performance Quality
Which levelcharacteristicsmain product operates. Quality becomes an increasingly important
dimension for differentiation when companies adopt a value model and deliver higher quality for less
money.
5. Conformance Quality
Which levelallthe units produced are identical and meet the promised specifications.
6. Durability
Is a measure of the product's expected operating life under normal or stressful conditions, is a
valuable attribute for certain products.
7. Reliability (Reliability)
Sizethe probability that the product will not malfunction or fail within a specified period of time.
8. Ease of Repair (Repairability)
Isa measure of the ease with which a product can be repaired when the product malfunctions or fails.
9. Style (Style)
Describeappearance and taste of the product to the buyer.
2. Design (Design)
Isthe totality of features that affect the look, feel, and function of a product based on customer
requirements.
Based on the explanation above, the quality of a product can be measured through these 10 (ten)
indicators. Each producer can combine some of these indicators in a product innovation so that it has
more value compared to products from other competitors.

Buying decision
Setiadi (2010:331) defines a decision that involves a choice between two or more alternative actions
or behaviors. Decisions always require a choice between different behaviors. A consumer who wants
to make a choice, then he must choose an alternative choice. If the consumer does not choose an
alternative option, then it is not a situation where the consumer makes a decision. According to Kotler
and Armstrong (2012:157), "Consumer buyer behavior refers to the buying behavior of final
consumers - individuals and households that buy goods and services for personal consumption", this
understanding can be interpreted that purchasing decision behavior refers to the final buying behavior
of consumers. consumers, both individuals and households who buy goods and services for personal
consumption.

Purchase Decision Indicator

According to Kotler and Keller in the journal Anshori (2018:41) there are several dimensions that
affect customer loyalty:
1. Repeat Purchasenamely loyalty to product purchases.
2. Retentionnamely resistance to negative influences on the company.
3. Referralswhich refers to the total existence of the company.

RESEARCH METHODOLOGY
To focus more on research activities and obtain data needed in future research. So the author took the
research location at Jutsone Celluler which is located on Jl. HR. Soebrantas Panam number 108
Pekanbaru.The sample in this study was 89.07 or fulfilled as a respondent to become 89 consumers.
The sampling technique by accidental sampling is a sampling technique based on chance, that is,
anyone who coincidentally meets the researcher can be used as a sample. So in this study, the research
sample will be set as many as 89 consumers.

RESEARCH RESULT
Validity test
The validity test is used to measure the validity or validity of a questionnaire, the validity test is
carried out by comparing the value of rcount with rtable at a significant level of 5% for the 2-sided
test, if rcount rtable then the measuring instrument used is declared valid and vice versa, if rcount <
rtable then the measuring instrument used is invalid. In this study, the critical correlation table for the

© 2022 ADPEBI Publications. All Rights Reserved.

 International Journal of Entrepreneurship and Business management Vol.1, No.1, (2022))

value of r is r = (N-2) where N is the number of respondents with a significance level of 5% or 0.05.
The number of respondents (N) in this study was 89, so r = 87 so that the rtable value was 0.2084. To
see the recapitulation of the validity of the price variable and purchasing decisions, it can be seen in
the following table:

Table 4: Results of Validity Test for Variable X

Statement Items rcount rtable Information
X.01 0.679 0.2084 Valid
X.02 0.469 0.2084 Valid
X.03 0.597 0.2084 Valid
X.04 0.604 0.2084 Valid
X.05 0.576 0.2084 Valid
X.06 0.610 0.2084 Valid
X.07 0.555 0.2084 Valid
X.08 0.518 0.2084 Valid
X.09 0.589 0.2084 Valid
X.10 0.510 0.2084 Valid
X.11 0.541 0.2084 Valid
X.12 0.481 0.2084 Valid
X.13 0.442 0.2084 Valid
X.14 0.466 0.2084 Valid
X.15 0.683 0.2084 Valid
X.16 0.582 0.2084 Valid
X.17 0.439 0.2084 Valid
X.18 0.415 0.2084 Valid
X.19 0.675 0.2084 Valid
X.20 0.567 0.2084 Valid
Source: SPSS Processed Results, 2022

Table 5: Results of the Y . Variable Validity Test

Statement Items rcount rtable Information
Y.01 0.701 0.2084 Valid
Y.02 0.704 0.2084 Valid
Y.03 0.779 0.2084 Valid
Y.04 0.769 0.2084 Valid
Y.05 0.726 0.2084 Valid
Y.06 0.681 0.2084 Valid
Y.07 0.717 0.2084 Valid
Y.08 0.724 0.2084 Valid

From the table 5 above, it can be explained that all statements used to measure the indicators of
Product Quality (X) and Purchase Decision (Y) variables have rcount values greater than rtable. The
rtable value for 87 at the 5% significance level is 0.2084 because all rcount values are greater than
0.2084, so it can be concluded that all statements of Product Quality (X) and Purchase Decision (Y)
variables are said to be valid or meet the requirements.

Reliability Test
Reliability test was conducted to see the consistency and stability of the instrument measurement.
Reliability testing is done by alpha method. Where an instrument can be said to be reliable if > 0.6
and said to be unreliable if < 0.6.

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 Ahmed, U: Assessment of Entrepreneurship Education..

Table 6: Reliability Test Results for Product Quality Variables and Purchase Decisions
Variable Reliability Limit Cronbach's Alpha Information
X 0.60 0.878 Reliable
Y 0.60 0.868 Reliable

Based on the table above, it can be seen that the Cronbach's Alpha value for the Product Quality
variable (X) is 0.878 and the alpha value for the Purchase Decision variable (Y) is 0.868, it can be
concluded that the data contained in the instrument or questionnaire used for each indicator can be
trusted or reliable. .

Normality test
The normality test aims to test whether in the regression model, the dependent variable and the
independent variable have normal or close to normal data distributions. To see the normal probability
plot that forms a straight diagonal line, and plotting the data to be compared with the diagonal line.
If the data spreads around the diagonal line and follows the direction of the diagonal line / histogram
graph, it shows a normal distribution pattern. If the data is far from the diagonal line and does not
follow the direction of the diagonal line/histogram graph, it shows an abnormal distribution pattern.
To see the results of the normality test can be seen in the table below the picture below:

Figure 1:Normality Test Results

From Figure 1 it can be concluded that the data spreads on the diagonal line and follows the direction
of the diagonal line/histogram graph, so it shows a normal distribution pattern.

Simple Linear Regression Test

This analysis is used to determine the effect of the independent variable Product Quality (X) on the
dependent variable Purchase Decision (Y).

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 International Journal of Entrepreneurship and Business management Vol.1, No.1, (2022))

Table 7: ResultsSimple Linear Regression Test

Coefficientsa
Unstandardized Standardized
Model Coefficients Coefficients t Sig.
B Std. Error Beta
(Constant) 3.144 3.737 .841 0.002
1
Product quality .418 .043 .719 9.636 0.000
a. Dependent Variable: Purchase Decision

From the results of SPSS processing as in the table above, a simple linear regression equation can be
obtained as follows: Y = 3.144 + 0.418X This equation can be interpreted as follows:
The regression coefficient for the X variable (Product Quality) is 0.418, meaning that if the Product
Quality has increased by 1 unit, then the Purchase Decision will also increase by 0.418 units. The
positive coefficient means that there is a positive influence between Product Quality and Purchase
Decision. The higher the product quality, the higher the purchase decision.

Partial Test (t)

The t-test is used to show how far the influence of an individual independent variable in explaining
the variation of the dependent variable is.

Table 8: Resultst test

Coefficientsa
Unstandardized Standardized
Model Coefficients Coefficients t Sig.
B Std. Error Beta
(Constant) 3.144 3.737 .841 0.002
1
Product quality .418 .043 .719 9.636 0.000
a. Dependent Variable: Purchase Decision

Based on the table 8 above, the tcount value for the independent variable Product Quality (X) is
9.636. The value of ttable with df nk-1 means 89-1-1 = 87 and the confidence level of 5% or 0.05 is
1.98761. From these values, it can be concluded that tcount > ttable or 9.636 > 1.98761 means, Ha is
accepted and H0 is rejected, meaning that there is a significant and positive influence between
Product Quality variables on Purchase Decisions.

Coefficient of Determination Test R2

The value of the coefficient of determination R Square (R2) is used to determine how big the
percentage of the influence of product quality on purchasing decisions.

© 2022 ADPEBI Publications. All Rights Reserved. ` 39

 Table 9: ResultsR Square . Coefficient of Determination Test
Model Summaryb
Model R R Square Adjusted R Square Std. Error of the Estimate
1 .719a .516 .511 2.94046
a. Predictors: (Constant), Product Quality
b. Dependent Variable: Purchase Decision
From table 9 the value of R2 or R Square is 0.516 or 51.6%. This value can be interpreted thatProduct
qualitycontribute/donate toBuying decisionby 51.6% while 48.4% is determined by other variables that are not
in this study.

Conclusion
Based on the data analysis that has been carried out on the effect of Product Quality on Samsung Smartphone
Purchase Decisions, the following conclusions can be drawn:The value of tcount for the independent variable
Product Quality (X) is 9.636. The value of ttable with df nk-1 means 89-1-1 = 87 and the confidence level of
5% or 0.05 is 1.98761. From these values, it can be concluded that tcount > ttable or 9.636 > 1.98761,
meaning that Ha is accepted and Ho is rejected. It means that there is a significant and positive influence
between product quality variables on purchasing decisions.The obtained value of R2 or R Square is 0.516 or
51.6%. This value can be interpreted thatProduct qualitycontribute/donate toBuying decisionby 51.6% while
48.4% is determined by other variables that are not in this study.

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