INTERPERSONAL SKILLS
RESILIENCE
•Resilience is the ability to bounce back from adversity, adapt to challenges, and maintain mental and emotional
well-being in the face of difficult situations. It is an important psychological trait that helps individuals cope with stress,
trauma, setbacks, and significant life changes. Resilience is not a fixed trait but can be developed and strengthened over
time.
•Developing resilience is a lifelong process and can be strengthened through various strategies and practices, including:
•Building a support network of friends and family.
•Practicing mindfulness and relaxation techniques.
•Seeking professional help or counseling when facing significant challenges or trauma.
•Developing problem-solving and decision-making skills.
•Cultivating a positive mindset through self-reflection and gratitude.
•Taking care of physical health through exercise, nutrition, and sleep.
•Setting and working toward achievable goals.
•Resilience is an important quality that can help individuals not only survive difficult circumstances but also thrive and
grow stronger as a result of them. It enables people to bounce back from setbacks and maintain well-being in the face of
adversity.
WHO IS RESILIENT?
Those who
engage in life
Internal locus with hope and
Optimist
of control humor despite
devastating
losses
See oneself as
Make realistic
fighter not as
plan
victim
Instead of falling into despair or hiding from problems with unhealthy coping strategies, resilient people
face life's difficulties head-on.
Resilience does not eliminate stress or erase life's difficulties
They still experience the negative emotions that come after a tragedy, but their mental outlook allows
them to work through these feelings and recover
Resilience is not only about overcoming a deeply stressful situation, but also coming out of the said
situation with "competent functioning". Resiliency allows a person to rebound from adversity as a
strengthened and more resourceful person
According to APA 10 ways to build resilience are:
• Maintain good relationship with family, friends & others
• Avoid seeing crises or stressful events as unbearable problems
• Accept circumstances that cannot be changed
• Develop realistic goals
• Take decisive actions in adverse situations
• Look for opportunities for self-discovery
• Develop self-confidence
• Keep a long term perspective & consider stressful event in broader context
• Maintain hopeful outlook, expect good things and visualize what is wished
• Take care of one’s mind, body; exercise regularly and pay attention to
one’s feelings and needs
Biology of Resilience
Dopamine and
Resilience, endogenous
conceptualized opioid Resilience
as a positive neurotransmitte influence by
bio-psychologic rs acts as stress epigenetic
al adaptation buffers in brain modifications
Neuropeptide Y & Oxytocin affects
5-Dehydroepiandroster hypothalamic-pitu
one (5-DHEA) reduces itary response to
harmful impact of stress
cortisol on brain
ASSERTIVENESS
Conveying your ideas or opinions while maintaining respect for those you are
speaking with.
Assertiveness allows person to claim his ideas, decisions in a calm but powerful
manner.
Aspects Of Assertiveness
Respect Openness Honesty
Accountabilit
Self-control Delegation
y
HOW TO DEVELOP
ASSERTIVENESS?
Assess your
communication
Style
Practice your delivery
Share your thoughts
Confident body language
Managing emotions
Use EQ in different situations
LISTENING SKILLS
Ability to pay attention to and effectively interpret what other people are saying
Selective
Active
Listenin
Listenin
TYPES OF LISTENING g
g
Emphati
c
Listenin
g
Pre-judgement about the speaker
Late arrival to speech, lecture, conversation
Judging the speaker by his/her mannerisms,
voice, appearance, accent, etc.
Barriers to
Listening Lack of Interest
Avoiding complex topics
Distractions
EFFECTIVE LISTENING
INCLUDES Avoid
Distraction
Maintain s
Maintain
Eye
Silence
contact
Take Note Empathy
Ask Show
Questions Interest
