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ServiceNow Fundamentals (On Demand) (Path) Additional ServiceNow Fundamentals Content for System
Administrators and Developers (Course) Tables and Fields Lesson (Content)
Additional ServiceNow
Fundamentals Content for
System Administrators and
Developers
Tables and Fields Lesson
COURSE This lesson reviews how tables and fields are used in ServiceNow, including how data is stored.
Data Schema Overview
Module
7 ITEMS
Tables and Fields Lesson
DATA SCHEMA OVERVIEW MODULE
Table Relationships Lesson
Learning Objectives:
Table Types Lesson • Identify how data is stored and managed in tables, records,
• Recognize the relationship between base, parent, and child
Schema Map Lesson • Evaluate the differences between core and custom tables
• Use the tools provided to navigate table types and schema
Overall Scenario for Course
Activities
Data Schema Overview Activity
Data Schema Overview
Knowledge Check What is the ServiceNow infrastructure?
Access Control Overview
Module
4 ITEMS
Data in ServiceNow is stored and managed according to a database structure that administrators can view and configure:
Access Control Overview Lesson • Tables are a data structure or database component, which contain records.
• Records are the data stored on tables, which contain fields.
Access Control Evaluation Lesson • Fields are individual pieces of data within a record.
Access Control Overview Activity
Access Control Overview
Knowledge Check
Importing Data Overview
Module
5 ITEMS
Import Sets Lesson
Coalesce Fields Lesson
Lists and forms provide a friendly user interface (UI) for managing the data in records and fields.
Data Policy Lesson
Tables can be accessed using the following modules within the System Definition application:
Importing Data Overview Activity
• Dictionary - defines every table and field in the system. Table records are identified as a Collection
Importing Data Overview
type.
Knowledge Check
• Tables - contains a record for each table in the database. Custom tables can be created when the New
Configuration Management button is created.
(CMDB) Overview Module • Tables & Columns - lists existing tables in the database. Selecting a table name displays its contents.
4 ITEMS
CMDB Overview Lesson
Using the CMDB Lesson
CMDB Overview Activity
CMDB Overview Knowledge
Check
Catalog Administration
Overview Module
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3/13/22, 4:44 PM Learning Course - Learning Portal
The System Dictionary contains the definition for each and every table and field in the database. Navigate to System Defin
access the system dictionary to modify table and field attributes.
Additional ServiceNow
Fundamentals Content for
System Administrators and
Developers
COURSE
Data Schema Overview
Module
7 ITEMS
Tables and Fields Lesson
Table Relationships Lesson
Table Types Lesson
Schema Map Lesson
Overall Scenario for Course
Activities
Data Schema Overview Activity
Data Schema Overview
Knowledge Check
Access Control Overview
Module
4 ITEMS
Navigate to System Definition > Dictionary to modify table and field attributes.
Access Control Overview Lesson
You can also use the System Definition > Tables & Columns module to view the field settings and attributes for a
Access Control Evaluation Lesson
Access Control Overview Activity
Access Control Overview
Table components
Knowledge Check
Importing Data Overview
Module A table is a collection of records in the database into which information can be entered.
5 ITEMS
• Each record corresponds to a row in a table.
Import Sets Lesson • Each field on a record corresponds to a column on that table.
Coalesce Fields Lesson
Data Policy Lesson
Importing Data Overview Activity
Importing Data Overview
Knowledge Check
Configuration Management
(CMDB) Overview Module
4 ITEMS
CMDB Overview Lesson
Applications use tables and records to manage data and processes.
Using the CMDB Lesson
• Records: Are identified by a 32-character, globally unique ID, called a sys_id. Record numbers are automatically increme
CMDB Overview Activity format per table in the system can be changed by visiting the System Definition > Number Maintenance application.
CMDB Overview Knowledge • Fields: Store the actual data. They are available in a variety of different field types, such as: Choice, Date/Time, Journal,
Field types define how a field is interacted with through the interface, as well as the type and format of data it can store
Check
Catalog Administration
Overview Module
Field attributes
Every field has three key attributes:
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3/13/22, 4:44 PM Learning Course - Learning Portal
Additional ServiceNow
Fundamentals Content for
System Administrators and
Developers
COURSE
Data Schema Overview
Module
7 ITEMS
Tables and Fields Lesson
Table Relationships Lesson
Expand each section to learn more about the key attributes:
Table Types Lesson
Field Label
Schema Map Lesson
Overall Scenario for Course
Activities Field Name
Data Schema Overview Activity
Data Schema Overview Value
Knowledge Check
Access Control Overview
Module
4 ITEMS
Access Control Overview Lesson Reference fields
Access Control Evaluation Lesson
A reference field stores a unique system identifier (known as the sys_id) of a record on another table which is what establishes
Access Control Overview Activity
relationship. For example, the Caller field on the Incident table is a reference to a record on the User table.
Access Control Overview
When you define a reference field, the platform creates a relationship between the two tables. Adding a reference field to a
Knowledge Check
fields in the referenced table available to the form.
Importing Data Overview
Module
5 ITEMS
Import Sets Lesson
Coalesce Fields Lesson
Data Policy Lesson
Importing Data Overview Activity
Importing Data Overview
Knowledge Check
Configuration Management
(CMDB) Overview Module
4 ITEMS
CMDB Overview Lesson
Using the CMDB Lesson
CMDB Overview Activity
CMDB Overview Knowledge Administrators can create new reference fields and configure several options for reference fields.
Check Reference fields are identified with the Reference Lookup icon. When selected, the reference lookup icon opens a dialog box
Catalog Administration to reference, presented as a list of the referenced (target) table. Wildcard searches can be used to locate a record.
Overview Module
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3/13/22, 4:44 PM Learning Course - Learning Portal
Additional ServiceNow
Fundamentals Content for
System Administrators and
Developers
COURSE
Data Schema Overview
Module
7 ITEMS
Tables and Fields Lesson
Table Relationships Lesson
Table Types Lesson
Schema Map Lesson
Overall Scenario for Course
Activities
Data Schema Overview Activity
Data Schema Overview
Knowledge Check
* Notice by selecting the reference lookup icon to the right of the 'caller' field, the User [sys_user] table open
Access Control Overview
Module
4 ITEMS
If a record is specified in the reference field on the source table, you can hover over the Information icon to preview the refere
target table).
Access Control Overview Lesson
Access Control Evaluation Lesson
Access Control Overview Activity
Access Control Overview
Knowledge Check
Importing Data Overview
Module
5 ITEMS
Import Sets Lesson
Coalesce Fields Lesson
Data Policy Lesson
Importing Data Overview Activity
Importing Data Overview
Knowledge Check
Configuration Management
(CMDB) Overview Module
4 ITEMS
CMDB Overview Lesson
Using the CMDB Lesson NOTE: A reference field can refer only to records from one other table. To add a field that can refer to records on any table i
regardless of a shared reference, use the Document ID element type.
CMDB Overview Activity
CMDB Overview Knowledge
Check
Catalog Administration
Overview Module
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