WB e-District e-District 2.
0 User Manual
User Manual for Applicants for Availing Income Certificate
User Manual – WB eDistrict 2.0
User Manual for Applicants for the Service Income Certificate
Version 1.1
Created On: 25-May2023
Revised On: 28-Jul-2023
Released On: __________
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Version No.: 1.1 28-Jul-2023
WB e-District e-District 2.0 User Manual
User Manual for Applicants for Availing Income Certificate
Disclaimer:
The specimen images used in this document are for illustration purpose and have
no link whatsoever to actual data related to applicants, actors or applications under
the actual portal.
Target Audience:
This document is intended to provide a basic overview of the WB eDistrict 2.0
portal to the following:
• Citizens of the State intending to avail services or schemes (as per their
requirement)
• Actors involved in providing the identified services to these Citizens
• Nodal Authorities and designated Govt. Officials for reviewing and
governance purpose.
CAUTION
The information contained in this document is confidential and no part of this
document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording or
otherwise, without the prior consent from M/s WTL, the State Nodal Agency (SNA)
and State Implementing Agency (SIA) for all e- Governance related activities in West
Bengal and Department of P&AR, Govt. of West Bengal.
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WB e-District e-District 2.0 User Manual
User Manual for Applicants for Availing Income Certificate
Revision Control History
S. No. Nature of Amendment Document Document Remarks
Version No. Release Date
1 Draft 1.0
Document Details
Name Version No. Description
Prepared by: _______________ Date: ______________
Reviewed by: ______________ Date: ______________
Authorised by: Date: ______________
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WB e-District e-District 2.0 User Manual
User Manual for Applicants for Availing Income Certificate
Table of Contents
List of Abbreviations .......................................................................................................................5
1.0 Introduction ............................................................................................................................6
1.1 Accessing eDistrict 2.0 ........................................................................................................................ 6
1.2 User Navigation flow ........................................................................................................................... 7
1.3 Important Sections.............................................................................................................................. 8
2.0 Service Discovery ..................................................................................................................9
3.0 Scheme Discovery ...............................................................................................................11
4.0 User Registration .................................................................................................................13
5.0 Applying for an Income Certificate. ....................................................................................18
5.1 Filling up the Application .................................................................................................................. 20
5.2 Adding Supporting Documents. ........................................................................................................ 23
5.3 Deleting Draft Application that is no longer needed ........................................................................ 25
5.4 Editing a Draft Application ................................................................................................................ 26
5.5 Download Application Acknowledgement ....................................................................................... 27
5.6 Printing Application for Records ....................................................................................................... 28
5.7 Searching an Application................................................................................................................... 30
5.8 Tracking Application Status............................................................................................................... 32
5.9 Edit an Application ............................................................................................................................ 33
5.10 Checking the Application Outcome ................................................................................................ 34
5.11 Downloading the Output ................................................................................................................ 35
6.0 Connecting Helpdesk...........................................................................................................36
7.0 Submitting Feedback ...........................................................................................................37
8.0 Raising a Grievance .............................................................................................................38
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User Manual for Applicants for Availing Income Certificate
List of Abbreviations
Sl# Test Meaning
1. AIN Application Identification Number
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
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User Manual for Applicants for Availing Income Certificate
1.0 Introduction
e-District 2.0 portal has been envisaged by Government of West Bengal to provide advanced
automated workflow solution for District Administration to improve upon the existing standards
for providing services to the citizens. This project harbors the dream to earn the reputation of
being paramount importance to help the State to establish higher acceptance standards for
electronic workflow system for the district administration as well as various departments for
processing the applications submitted either by citizens themselves or through Kiosk
Centers/BSKs, which are the primary front-end channels as envisaged in the project.
1.1 Accessing eDistrict 2.0
eDistrict 2.0 portal is a web-based application. The application has support for all the popular
web browsers like Chrome, Edge and Mozilla. It can be accessed by typing the URL identifier
on any of the above-mentioned browsers.
URL: http://10.10.98.51/
The following screen opens up.
FIGURE 1
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User Manual for Applicants for Availing Income Certificate
1.2 User Navigation flow
The home page can be divided into 2 distinct sections. The Header and Body. The Header section
contains few common features which are a part of the standard design and may be used by the users
as per their convenience. The common features have distinct icons, and the usage is mentioned
below.:
Icon / Link Usage
The Night mode icon palette provided icons to select the
preference for viewing the portal in the dark mode or in the
normal mode.
Size icons are provided to aid the users select the font size in
accordance to the individual reading preferences.
The Search Option is provided to the user so that they can
search for a desired service/scheme from within the portal
The Picture Gallery icon, can be used to view the departmental
images.
The Home Icon, helps the user to navigate to the home page.
Language selector allows the user to toggle between the
available. The portal supports English and Bengali la
Clicking on this allows the user to login to the portal and avail
the desired service
The Helpdesk link re-directs the user to the Helpdesk
information
The Hamburger icon on the extreme left provides further
alternative navigation options mentioned below :
• Login
• Services
• Schemes
• Contact Us
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User Manual for Applicants for Availing Income Certificate
Icon / Link Usage
User can jump to the Login screen, browse for the available
services, schemes and also jump to the Contact Us.
Users can Register themselves with the revamped eDistrict
Portal by clicking the link and filling up the necessary details.
Users can Check the details related to the Various live services
by clicking the link and filling up the necessary details.
Users can access the details related to the Various live schemes
available by clicking the link and filling up the necessary details.
1.3 Important Sections
Other Important Sections present in the home screen are:
• Latest Updates : The Latest Updates section shows latest updates or the important changes
which have been newly implemented vide the portal. It serves as a medium of imparting latest
communication to the target audience.
• e-District Mobile: eDistrict Mobile application details
• Welcome : Provides the basic introduction of what the portal is about.
• Notice : It is an archive of the latest Govt. Notices / Circulars.
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User Manual for Applicants for Availing Income Certificate
2.0 Service Discovery
In case any user wants to know about a particular service, he or she can do so by clicking the Services link.
The Service Discovery screen appears as follows.
FIGURE 2
To know more about the service, a user should click on the name of the service. The user is provided with
navigation icons (> and <) to navigate across various Departments. The following screen appears when
the user clicks the service Issuance of Fire Safety Recommendation.
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User Manual for Applicants for Availing Income Certificate
FIGURE 3
To go-back to the previous screen, the user needs to click on the CANCEL button.
In case the user intends to avail a service, the user must register itself with the portal first using the
REGISTER option and then login to the portal using the LOGIN option and complete the process by
providing his or her unique username and click on Sign In.
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User Manual for Applicants for Availing Income Certificate
3.0 Scheme Discovery
In addition to citizen-centric services, WB eDistrict 2.0 positions itself as a Single Window access point for
the various beneficiary schemes. In order to see the available schemes, the user needs to click on the
Schemes link to open the Scheme Discovery window as shown below.
FIGURE 4
In-order to know more about the scheme, the user can either use the Search option to search for the
necessary scheme by typing the name or use the available Filters. In case the user wants to know more
about say the Krishak Bandhu Scheme a popular scheme, falling under the Loan, the user can click on
the Scheme Name and learn more about the same. The following screen appears.
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User Manual for Applicants for Availing Income Certificate
FIGURE 5
In case the user intends to avail a scheme, the user must register itself with the portal first using the
REGISTER option and then login to the portal using the LOGIN option and complete the process by
providing his or her unique username and click on Sign In.
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User Manual for Applicants for Availing Income Certificate
4.0 User Registration
User Registration is mandatory for availing any of the available scheme or services. In case the visitor to
the portal is an occasional surfer, he or she can get a good idea of the portal without going through the
registration process.
In case the visitor to the portal wants to avail the service, then he or she needs to be a registered user.
Users can register themselves with the revamped eDistrict Portal by clicking the REGISTER link and filling
up the necessary details. The following screen appears as the user clicks on the REGISTER link.
FIGURE 6
The default screen is deigned to capture the Personal Details of the user. This includes Name, Email Id,
Mobile Number and Date of Birth. All the details are Mandatory in Nature. User is required to fill-up the
necessary details and click on the Next button. This leads to next screen.
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User Manual for Applicants for Availing Income Certificate
FIGURE 7
The user is required to select a Username of his or her choice. This entry is validated against the user
names which are already registered. In case the same is repeated, an appropriate user message is flashed
to warn the user regarding the non-availability of the same. Once the user provides valid values for all the
remaining field, he or she needs to click on the Next button to move to the final screen where the OTP
shared must be validated to complete the User Registration process. The following screen displays this
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User Manual for Applicants for Availing Income Certificate
FIGURE 8
Once the User Registration is Successful, the User needs to login.
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User Manual for Applicants for Availing Income Certificate
FIGURE 9
The user needs to click on Sign In and is redirected to the following page.
FIGURE 10
Once the OTP is successfully authenticated, the user is directed to the User Dash Board as shown below.
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User Manual for Applicants for Availing Income Certificate
FIGURE 11
The Dashboard shows the application count against various status. For a new user this count is Zero for
all the status categories.
FIGURE 12
Status Meaning
Pending Actions Count of Applications which have been
successfully submitted and are yet to be acted
upon by the actor
Draft Count of Applications which are saved as Draft
Approved Count of Applications that have been approved
Reject Count of Applications that are rejected on various
grounds
Submitted Count of Applications that have been submitted
successfully
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User Manual for Applicants for Availing Income Certificate
5.0 Applying for an Income Certificate.
User needs to Browse to the service as shown below.
FIGURE 13
The following screen appears.
Alternatively, the user can search for the service as shown below.
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User Manual for Applicants for Availing Income Certificate
FIGURE 14
The user needs to click on Accept to proceed further. The following screen appears.
FIGURE 15
The user needs to fill up the application form. Mandatory fields are denoted by red colored asterisk (*)
mark next to them.
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User Manual for Applicants for Availing Income Certificate
5.1 Filling up the Application
Applicants Basic data is provided in this section as shown below.
FIGURE 16
FIGURE 17
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User Manual for Applicants for Availing Income Certificate
User then has to press the button to proceed to the next screen by clicking Save & Next a
confirmation message of successful saving of data is displayed. The
Save & Next
FIGURE 18
The permanent address details and relationship details are filled and then the user has to select
Save & Next.
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User Manual for Applicants for Availing Income Certificate
FIGURE 19
FIGURE 20
In case the user clicks on Submit, the system checks for the availability of supporting documents and
warns accordingly.
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User Manual for Applicants for Availing Income Certificate
FIGURE 21
5.2 Adding Supporting Documents.
User needs to click on the supporting document button.
FIGURE 22
The following screen opens.
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User Manual for Applicants for Availing Income Certificate
FIGURE 23
User needs to attach the document by clicking on Attach File(s) and the accept the declaration and Save
the application by clicking on Save button.
FIGURE 24
Now the user can click on Submit to complete the application submission.
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User Manual for Applicants for Availing Income Certificate
FIGURE 25
The User is redirected to the Dashboard, upon clicking the OK button and he can see the application.
FIGURE 26
5.3 Deleting Draft Application that is no longer needed
The user needs to click in the Trashcan Icon as shown below.
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User Manual for Applicants for Availing Income Certificate
FIGURE 27
The following screen appears.
FIGURE 28
The user has to click on Ok button to confirm the deletion. The following confirmatory message
appears, confirming the deletion.
FIGURE 29
5.4 Editing a Draft Application
The user has to click on the Edit icon as shown below to edit the draft.
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User Manual for Applicants for Availing Income Certificate
FIGURE 30
5.5 Download Application Acknowledgement
The user needs to click on the Download icon as shown below.
FIGURE 31
The report is download. A specimen report is shown here.
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User Manual for Applicants for Availing Income Certificate
FIGURE 32
5.6 Printing Application for Records
If needed, the applicant can keep a printout or a softcopy of the application for his/her record. The
applicant needs to click on the print icon for the same as shown below.
FIGURE 33
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User Manual for Applicants for Availing Income Certificate
The following screen opens up and displays the application content.
FIGURE 34
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WB e-District e-District 2.0 User Manual
User Manual for Applicants for Availing Income Certificate
5.7 Searching an Application
To search an application the user should enter the Unique AIN of the application in the Search Box.
The following screen shot may be referred to.
FIGURE 35
In case the application has been Sent Back by any actor the same process may be followed. In such a
case the following screen appears.
FIGURE 36
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User Manual for Applicants for Availing Income Certificate
Since the application has been sent back the user can view the reasons / comments for the same by
clicking on SendBack Remarks as shown above. The following screen appears.
Figure 37
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User Manual for Applicants for Availing Income Certificate
5.8 Tracking Application Status
To track the status the user has to click on Track Case Status Icon as shown below.
FIGURE 38
The following screen appears showing the real time status.
FIGURE 39
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WB e-District e-District 2.0 User Manual
User Manual for Applicants for Availing Income Certificate
5.9 Edit an Application
In order to edit an application, the user has to follow the following steps:
• Login to WB eDistrict portal
• Search the application using the search features with the help of the Unique AIN as
mentioned in the previous section.
• View the remarks shared by the concerned departmental authority.
• Click on the Edit Case icon and make the necessary changes as shown below and make the
necessary changes.
FIGURE 40
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WB e-District e-District 2.0 User Manual
User Manual for Applicants for Availing Income Certificate
5.10 Checking the Application Outcome
In order to check the outcome of an application, the user has to follow the following steps:
• Login to WB eDistrict portal
• Search the application using the search features with the help of the Unique AIN as
mentioned in the previous section.
• Application may have the outcome as Approved or Rejected as per the merit of the case.
The following screen shot shows an application which has been rejected.
FIGURE 41
The following screen shot shows an application which has been approved.
FIGURE 42
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WB e-District e-District 2.0 User Manual
User Manual for Applicants for Availing Income Certificate
5.11 Downloading the Output
In order to check the outcome of an application, the user has to follow the following steps:
• Login to WB eDistrict portal
• Search the application using the search features with the help of the Unique AIN as
mentioned in the previous sections.
• Click on the Download Certificate icon under the Actions heading as shown below
FIGURE 43
The following screen appears.
FIGURE 44
The user has to click on the Download icon and download the document.
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WB e-District e-District 2.0 User Manual
User Manual for Applicants for Availing Income Certificate
6.0 Connecting Helpdesk
WB eDistrict portal aims to serve to a huge number of individuals under different roles. In case, the user
gets stuck at a specific point, he or she can click on the Helpdesk link or select the Contact Us menu
provided. The following screen appears.
FIGURE 45
The Contact Us section also provides the user to submit generic feedback on the portal as well as provides
an option to Submit the Grievance if any.
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WB e-District e-District 2.0 User Manual
User Manual for Applicants for Availing Income Certificate
7.0 Submitting Feedback
In order to submit the feedback, the user needs to enter the name and mobile number and select the
rating against the feedback survey parameters and finally enter the comments as shown below.
FIGURE 46
The user has to click on the SUBMIT button to successfully register the feedback with the portal. In case
the user needs to change the selection, he or she can click on the RESET button provided.
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User Manual for Applicants for Availing Income Certificate
8.0 Raising a Grievance
Coming Soon !!!!!!!!!!!!
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