Scribd
Upload
78 views2,766 pages

HP LJ M607 M608 M609 M610 M611 M612 E60055 E60065 E60075 E60155 E60165 E60175 M631 M632 M633 M634 M635 ABR 21 MS PC v01

Manual de Campo.

Uploaded by

olivsidnei
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
78 views2,766 pages

HP LJ M607 M608 M609 M610 M611 M612 E60055 E60065 E60075 E60155 E60165 E60175 M631 M632 M633 M634 M635 ABR 21 MS PC v01

Manual de Campo.

Uploaded by

olivsidnei
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 2766

HP LaserJet Enterprise M607, M608, M609

HP LaserJet Enterprise M610, M611, M612


HP LaserJet Managed E60055, E60065, E60075
HP LaserJet Managed E60155, E60165, E60175
HP LaserJet Enterprise MFP M631, M632, M633
HP LaserJet Enterprise MFP M634, M635, M636
HP LaserJet Managed MFP E62555, E62565, E62575
HP LaserJet Managed MFP E62655, E62665, E62675

Service Manual

www.hp.com/videos/LaserJet
www.hp.com/support/ljM607 www.hp.com/support/ljE60055
www.hp.com/support/ljM608 www.hp.com/support/ljE60065
www.hp.com/support/ljM609 www.hp.com/support/ljE60075
www.hp.com/support/ljM610 www.hp.com/support/ljE60155
www.hp.com/support/ljM611 www.hp.com/support/ljE60165
www.hp.com/support/ljM612 www.hp.com/support/ljE60175
www.hp.com/support/ljM631MFP www.hp.com/support/ljE62555MFP
www.hp.com/support/ljM632MFP www.hp.com/support/ljE62565MFP
www.hp.com/support/ljM633MFP www.hp.com/support/ljE62575MFP
www.hp.com/support/ljM634MFP www.hp.com/support/ljE62655MFP
www.hp.com/support/ljM635MFP www.hp.com/support/ljE62665MFP
www.hp.com/support/ljM636MFP www.hp.com/support/ljE62675MFP
HP LaserJet Enterprise M607, M608, M609
HP LaserJet Enterprise M610, M611, M612
HP LaserJet Managed E60055, E60065, E60075
HP LaserJet Managed E60155, E60165, E60175
HP LaserJet Enterprise MFP M631, M632, M633
HP LaserJet Enterprise MFP M634, M635, M636
HP LaserJet Managed MFP E62555, E62565, E62575
HP LaserJet Managed MFP E62655, E62665, E62675
-Service Manual

SUMMARY

Learn about printer theory of operation, how to diagnose and solve printer problems, and how to remove and replace
supported printer service parts.
Copyright and License

© Copyright 2020 HP Development Company,


L.P.

Reproduction, adaptation, or translation without


prior written permission is prohibited, except as
allowed under the copyright laws.

The information contained herein is subject to


change without notice.

The only warranties for HP products and


services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.

Edition 11, 04/2021


Revision history
View a list of document revisions.

The information contained herein is subject to change without notice. The only warranties for HP products and
services are set forth in the express warranty statements accompanying such products and services. Nothing
herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial
errors or omissions contained herein.

Table -1 Revision history

Revision number Revision date Revision notes

Updated part number for DC Controller Assembly page 2577


11 04/2021

10 12/2020 Repair/Replace and Troubleshooting service manuals migration to SDL Tridion


(SRM combined RRP/TTS structure)

ENWW iii
iv Revision history ENWW
Conventions used in this guide
Learn about the conventions used in this publication.

TIP: Tips provide helpful hints or shortcuts.

NOTE: Notes provide important information to explain a concept or to complete a task.

CAUTION: Cautions indicate procedures that you should follow to avoid losing data or damaging the product.

WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury,
catastrophic loss of data, or extensive damage to the product.

ENWW v
vi Conventions used in this guide ENWW
HP service and support
Learn about HP access to additional service and support information.

Additional service and support for channel partners

Channel partners go to partner.hp.com, and then use the steps below to access the HP Web-based Interactive
Search Engine (WISE).

Access WISE for Channel partners

1. Select Services & Support (near the top of the screen).

2. Under Services Delivery, select Technical Support.

3. Select Technical Documentation.

Find information about the following topics

● Service manuals

● Service advisories

● Up-to-date control panel message (CPMD) troubleshooting

● Solutions for printer issues and emerging issues

● Remove and replace part instructions and videos

● Install and configure

● Printer specifications

● Warranty and regulatory information

Additional service and support for HP internal personnel

HP internal personnel, go to one of the following Web-based Interactive Search Engine (WISE) sites:

Americas (AMS)

● WISE - English

● WISE - Spanish

● WISE - Portuguese

● WISE - French

Asia Pacific / Japan (APJ)

● WISE - English

● WISE - Japanese

● WISE - Korean

● WISE - Chinese (simplified)

ENWW vii
● WISE - Chinese (traditional)

● WISE - Thai

Europe / Middle East / Africa (EMEA)

● WISE - English

Additional technical support WISE videos

The videos below provide additional ways to access printer information using WISE.

viii HP service and support ENWW


Table of contents

1 Printer information, configurations, and specifications ..................................................................................................................... 1


Information (document feeder and scanner) ....................................................................................................................... 2
Document feeder and scanner front view ....................................................................................................... 2

2 Specifications (document feeder and scanner) ................................................................................................................................... 3


Technical specifications ........................................................................................................................................................... 3

3 Information (base printer) ....................................................................................................................................................................... 5


Printer front view (SFP) ............................................................................................................................................................ 5
Printer back view (SFP) ............................................................................................................................................................ 6
Printer front view (MFP) ........................................................................................................................................................... 8
Printer back view (MFP) ......................................................................................................................................................... 11

4 Specifications (base printer) ................................................................................................................................................................. 13


Technical specifications (M607/M608/M609) ................................................................................................................... 13
Technical specifications (M610/M611/M612) ................................................................................................................... 15
Technical specifications (M631/M632/M633) ................................................................................................................... 17
Technical specifications (M634/M635/M636) ................................................................................................................... 20
Printer dimensions (SFP) ...................................................................................................................................................... 29
Printer dimensions (MFP) ...................................................................................................................................................... 32
Printer space requirements .................................................................................................................................................. 37
Power consumption, electrical specifications, and acoustic emissions ........................................................................ 37
Operating-environment range ............................................................................................................................................. 37

5 Printer installation and maintenance .................................................................................................................................................. 39


Document feeder / scanner ................................................................................................................................................. 40
Clean the pickup rollers and separation pad in the document feeder (MFP) ........................................... 40
Check the scanner glass for dirt and smudges ............................................................................................ 41
Base printer ............................................................................................................................................................................. 44
Remove and replace the toner cartridge ....................................................................................................... 44
Remove and replace the staple cartridge (SSMBM) ..................................................................................... 47

ENWW ix
Remove and replace the staple cartridge (MFP) .......................................................................................... 48
Print a cleaning page ........................................................................................................................................ 50
Automatic cleaning page .................................................................................................................................. 51
Clean the Tray 1 pickup roller .......................................................................................................................... 52
Clean the Tray 1 separation roller .................................................................................................................. 56
Clean the Tray 2-x rollers (SFP) ....................................................................................................................... 61
Clean the Tray 2-x rollers (MFP) ...................................................................................................................... 81
Input devices ......................................................................................................................................................................... 103
Clean the Tray 2-x rollers (SFP) .................................................................................................................... 104
Clean the Tray 2-x rollers (MFP) ................................................................................................................... 124

6 Theory of operation ............................................................................................................................................................................. 147


Document feeder / scanner ............................................................................................................................................... 148
Document feed system .................................................................................................................................. 149
Base printer .......................................................................................................................................................................... 156
Basic operation ................................................................................................................................................ 157
Engine-control system ................................................................................................................................... 159
Engine laser/scanner system ........................................................................................................................ 174
Image-formation process .............................................................................................................................. 176
Toner cartridge ................................................................................................................................................ 184
Engine pickup, feed, and delivery system ................................................................................................... 187
Input devices ......................................................................................................................................................................... 195
550-sheet paper feeder (PF) ........................................................................................................................ 196
2,100-sheet paper deck (HCI) ....................................................................................................................... 200
1x550, 3x550, 2,550-sheet paper decks (PD) ........................................................................................... 204
Output devices ..................................................................................................................................................................... 212
2-bin staple stacker multi-bin mailbox (SSMBM) ....................................................................................... 213
5-bin staple stacker multi-bin mailbox (SSMBM) ....................................................................................... 220

7 Solve problems ..................................................................................................................................................................................... 229


HP service and support ....................................................................................................................................................... 229
Manually unlocking the front or left doors (managed printers) ................................................................................... 230
Determine the problem source ......................................................................................................................................... 232
Pre-troubleshooting checklist ....................................................................................................................... 232
Troubleshooting flowchart ............................................................................................................................ 233
Firmware upgrades ......................................................................................................................................... 236
Comprehensive list of troubleshooting tools .................................................................................................................. 241
Engine test ....................................................................................................................................................... 241
Pre-boot menu options .................................................................................................................................. 243
Advanced configuration with the HP Embedded Web Server (EWS) ...................................................... 262
Print menu and Copy menu (MFP) ................................................................................................................ 272

x ENWW
Defeating interlocks ........................................................................................................................................ 275
LED Diagnostics (formatter) .......................................................................................................................... 277
Disable cartridge check .................................................................................................................................. 280
Print/stop test .................................................................................................................................................. 281
Individual component diagnostics ................................................................................................................ 283
Diagrams: Block diagrams ............................................................................................................................. 289
Diagrams: External plug and port locations ............................................................................................... 302
Diagrams: Major component locations ........................................................................................................ 305
Diagrams: General timing chart .................................................................................................................... 324
Diagrams: General circuit diagrams ............................................................................................................. 325
Internal test and information pages ............................................................................................................ 337
Copy menu (MFP) ............................................................................................................................................ 346
Scan menu (MFP models only) ..................................................................................................................... 349
Print menu ........................................................................................................................................................ 349
HP JetAdvantage menu (MFP models only) ............................................................................................... 350
Quick Sets menu (MFP models only) ........................................................................................................... 350
Contacts menu (fax models only) ................................................................................................................ 350
Supplies menu ................................................................................................................................................. 351
Trays menu ...................................................................................................................................................... 353
Reports menu .................................................................................................................................................. 355
Settings menu ................................................................................................................................................. 357
Support Tools menu ....................................................................................................................................... 361
Service menu ................................................................................................................................................... 366
Printer resets ................................................................................................................................................... 371
Format Disk and Partial Clean functions ..................................................................................................... 373
Troubleshooting power-on or blank control panel problems ...................................................................................... 376
Troubleshooting an unresponsive printer ....................................................................................................................... 378
Engine diagnostics ............................................................................................................................................................... 381
Engine test ....................................................................................................................................................... 381
Defeating interlocks ........................................................................................................................................ 382
Control panel troubleshooting .......................................................................................................................................... 385
Control panel system diagnostics (MFP) ..................................................................................................... 386
Control panel diagnostic flowcharts (M553x, M555, M577, M578, and E57540) ................................ 407
Control panel messages document (CPMD) .................................................................................................................... 411
Solve paper handling problems ........................................................................................................................................ 412
Clear paper jams ............................................................................................................................................. 413
Printer feeds incorrect page size .................................................................................................................. 461
Printer pulls from incorrect tray ................................................................................................................... 461
Printer will not duplex or duplexes incorrectly (duplex models) ............................................................ 462
Paper does not feed from Tray 2-X ............................................................................................................. 462
Output is curled or wrinkled .......................................................................................................................... 463

ENWW xi
The printer does not pick up paper .............................................................................................................. 463
The printer picks up multiple sheets of paper ............................................................................................ 464
The document feeder jams, skews, or picks up multiple sheets of paper (MFP) ................................. 464
Paper does not feed automatically .............................................................................................................. 464
Image-quality troubleshooting ......................................................................................................................................... 466
Print-quality troubleshooting ........................................................................................................................ 467
Copy-quality troubleshooting ....................................................................................................................... 483
Printer specific image defects ....................................................................................................................... 493
Performance and connectivity troubleshooting ............................................................................................................. 508
Solve fax or email problems ......................................................................................................................... 508
Solve performance problems ....................................................................................................................... 509
Solve connectivity problems ......................................................................................................................... 513
Solve fax or email problems .............................................................................................................................................. 515

8 Removal and replacement ................................................................................................................................................................. 517


HP service and support ....................................................................................................................................................... 517
Order parts, accessories, and supplies ............................................................................................................................ 519
Ordering ............................................................................................................................................................ 519
Orderable parts ............................................................................................................................................... 519
Supplies and accessories ............................................................................................................................... 519
Customer self-repair parts ............................................................................................................................ 522
HP service and support .................................................................................................................................. 524
Assembly locations .............................................................................................................................................................. 526
Printer front view (SFP) .................................................................................................................................. 526
Printer back view (SFP) ................................................................................................................................... 527
Printer front view (MFP) ................................................................................................................................. 529
Printer back view (MFP) .................................................................................................................................. 532
Main assemblies (base printer) ..................................................................................................................... 533
Main assemblies (1x550-sheet paper feeder) ........................................................................................... 538
Main assemblies (1x550-sheet paper deck) .............................................................................................. 541
Main assemblies (3x550-sheet paper deck) .............................................................................................. 544
Main assemblies (2,100-sheet paper deck) ............................................................................................... 547
Main assemblies (2,550-sheet paper deck) ............................................................................................... 549
Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/
E62655/E62665/E62675) ................................................................................................................................................. 553
Customer self-repair (CSR) A parts and accessories ................................................................................. 554
Customer self-repair (CSR) B parts and accessories ................................................................................. 626
Removal and replacement: External panels, covers, and doors (base printer) .................................... 659
Removal and replacement: Document feeder / scanner ......................................................................... 882
Removal and replacement: Internal parts and assemblies (base printer) ............................................ 912
Remove and replacement: Trays ............................................................................................................... 1259

xii ENWW
Removal and replacement: Input accessories ......................................................................................... 1263
Removal and replacement: Output accessories ...................................................................................... 1535
Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/
E60165/E60175) .............................................................................................................................................................. 1631
Customer self-repair (CSR) A parts and accessories ............................................................................... 1632
Customer self-repair (CSR) B parts and accessories .............................................................................. 1689
Removal and replacement: External panels, covers, and doors (base printer) .................................. 1710
Removal and replacement: Internal parts and assemblies (base printer) .......................................... 1827
Remove and replacement: Trays ............................................................................................................... 2117
Removal and replacement: Input accessories ......................................................................................... 2121
Removal and replacement: Output accessories ...................................................................................... 2366

9 Parts and diagrams ........................................................................................................................................................................... 2543


HP service and support .................................................................................................................................................... 2543
Order parts by authorized service providers ................................................................................................................ 2545
Ordering ......................................................................................................................................................... 2545
Orderable parts ............................................................................................................................................. 2545
Supplies and accessories ............................................................................................................................ 2545
Customer self-repair parts .......................................................................................................................... 2548
How to use parts lists and diagrams .............................................................................................................................. 2549
Document feeder and image scanner (MFP) ................................................................................................................ 2550
Parts and diagrams: Covers (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/
E60165/E60175) .............................................................................................................................................................. 2552
Parts and diagrams: Covers (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675) .............................................................................................................................................................. 2554
Parts and diagrams: Internal assemblies (1 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/
E60075/E60155/E60165/E60175) ............................................................................................................................... 2556
Parts and diagrams: Internal assemblies (2 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/
E60075/E60155/E60165/E60175) ............................................................................................................................... 2558
Parts and diagrams: Internal assemblies (3 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/
E60075/E60155/E60165/E60175) ............................................................................................................................... 2560
Parts and diagrams: Internal assemblies (4 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/
E60075/E60155/E60165/E60175) ............................................................................................................................... 2562
Parts and diagrams: Internal assemblies (5 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/
E60075/E60155/E60165/E60175) ............................................................................................................................... 2564
Parts and diagrams: Internal assemblies (6 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/
E60075/E60155/E60165/E60175) ............................................................................................................................... 2566
Parts and diagrams: Internal assemblies (1 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/
E62575/E62655/E62665/E62675) ............................................................................................................................... 2568
Parts and diagrams: Internal assemblies (2 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/
E62575/E62655/E62665/E62675) ............................................................................................................................... 2570

ENWW xiii
Parts and diagrams: Internal assemblies (3 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/
E62575/E62655/E62665/E62675) ............................................................................................................................... 2572
Parts and diagrams: Internal assemblies (4 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/
E62575/E62655/E62665/E62675) ............................................................................................................................... 2574
Parts and diagrams: Internal assemblies (5 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/
E62575/E62655/E62665/E62675) ............................................................................................................................... 2576
Parts and diagrams: 550-sheet paper feeder covers (M607/M608/M609/M610/M611/M612/E60055/
E60065/E60075/E60155/E60165/E60175) ............................................................................................................... 2578
Parts and diagrams: 550-sheet paper feeder main body components (M607/M608/M609/M610/M611/
M612/E60055/E60065/E60075/E60155/E60165/E60175) ................................................................................... 2580
Parts and diagrams: 550-sheet paper feeder covers (M631/M632/M633/M634/M635/M636E62555/
E62565/E62575/E62655/E62665/E62675) ............................................................................................................... 2582
Parts and diagrams: 550-sheet paper feeder main body components (M631/M632/M633/M634/M635/
M636E62555/E62565/E62575/E62655/E62665/E62675) ..................................................................................... 2584
Parts and diagrams: 1x550-sheet feeder stand covers (M631/M632/M633/M634/M635/M636E62555/
E62565/E62575/E62655/E62665/E62675) ............................................................................................................... 2586
Parts and diagrams: 1x550-sheet feeder stand main body (M631/M632/M633/M634/M635/
M636E62555/E62565/E62575/E62655/E62665/E62675) ..................................................................................... 2588
Parts and diagrams: 3x550-sheet feeder stand covers (M631/M632/M633/M634/M635/M636E62555/
E62565/E62575/E62655/E62665/E62675) ............................................................................................................... 2590
Parts and diagrams: 3x550-sheet feeder stand main body (M631/M632/M633/M634/M635/
M636E62555/E62565/E62575/E62655/E62665/E62675) ..................................................................................... 2592
Parts and diagrams: 2,550-sheet feeder stand covers (M631/M632/M633/M634/M635/M636E62555/
E62565/E62575/E62655/E62665/E62675) ............................................................................................................... 2594
Parts and diagrams: 2,550-sheet feeder stand main body (M631/M632/M633/M634/M635/M636E62555/
E62565/E62575/E62655/E62665/E62675) ............................................................................................................... 2596
Parts and diagrams: 2,100-sheet feeder stand covers (M607/M608/M609/M610/M611/M612/E60055/
E60065/E60075/E60155/E60165/E60175) ............................................................................................................... 2598
Parts and diagrams: 2,100-sheet feeder stand main body (M607/M608/M609/M610/M611/M612/
E60055/E60065/E60075/E60155/E60165/E60175) ............................................................................................... 2600
Parts and diagrams: Staple stacker multi-bin mailbox 5-bin covers (M607/M608/M609/M610/M611/
M612/E60055/E60065/E60075/E60155/E60165/E60175) ................................................................................... 2602
Parts and diagrams: Staple stacker multi-bin mailbox 5-bin main body (1 of 2) (M607/M608/M609/M610/
M611/M612/E60055/E60065/E60075/E60155/E60165/E60175) ....................................................................... 2604
Parts and diagrams: Staple stacker multi-bin mailbox 5-bin main body (2 of 2) (M607/M608/M609/M610/
M611/M612/E60055/E60065/E60075/E60155/E60165/E60175) ....................................................................... 2606
Parts and diagrams: Staple stacker multi-bin mailbox 2-bin covers (M631/M632/M633/M634/M635/
M636E62555/E62565/E62575/E62655/E62665/E62675) ..................................................................................... 2608
Parts and diagrams: Staple stacker multi-bin mailbox 2-bin main body (M631/M632/M633/M634/M635/
M636E62555/E62565/E62575/E62655/E62665/E62675) ..................................................................................... 2610
Alphabetical parts list ....................................................................................................................................................... 2612
Numerical parts list ........................................................................................................................................................... 2659

xiv ENWW
Appendix A Certificate of Volatility ..................................................................................................................................................... 2705
Certificate of Volatility ....................................................................................................................................................... 2705

Glossary of terms ................................................................................................................................................................................... 2725

Index ......................................................................................................................................................................................................... 2733

ENWW xv
xvi ENWW
1 Printer information, configurations, and
specifications

Learn about printer configuration and specifications.

ENWW 1
Information (document feeder and scanner)
Learn about the document feeder and scanner.

Document feeder and scanner front view


Learn about the document feeder and scanner components.

Figure 1-1 Document feeder and scanner front view


1

5 2

4
Item Description

1 Document feeder

2 Image scanner

3 Keyboard (flow models)

4 Touchscreen control panel

5 Control panel bezel

6 HIP cover

2 Chapter 1 Printer information, configurations, and specifications ENWW


2 Specifications (document feeder and scanner)

Learn about the document feeder and scanner specifications.

Technical specifications
Learn about the document feeder and scanner specifications.

Review the technical specifications for the document feeder and scanner.

See www.hp.com/support/ljM631MFP or www.hp.com/support/ljM632MFP or www.hp.com/support/ljM633MFP


or www.hp.com/support/ljM634MFP or www.hp.com/support/ljM635MFP or www.hp.com/support/ljM636MFP
or www.hp.com/support/ljE62555MFP or www.hp.com/support/ljE62565MFP or www.hp.com/support/
ljE62575MFP or www.hp.com/support/ljE62655MFP or www.hp.com/support/ljE62665MFP or www.hp.com/
support/ljE62675MFP for current information.

Table 2-1 Copy and scan specifications (document feeder and scanner)

Copy and scan features M631 M632 M633 M634 M635 M636

150-page document feeder


with electronic duplex copying
and scanning

Send documents to email, USB,


and shared folders on a network

Send documents to SharePoint® (M631z) (M632z) (M633z) (M634h) (M635z) (M636z)

ENWW Technical specifications 3


4 Chapter 2 Specifications (document feeder and scanner) ENWW
3 Information (base printer)

Learn about the base printer.

Printer front view (SFP)


Identify the parts on the front of the printer (SFP).

Printer front view (M607/M608/M609)

Figure 3-1 Printer front view (M607/M608/M609)

1 2
3
8
4

7 6 9

Number Description

1 M607n, M607dn, M608n, M608dn, M609dn: Keypad control panel

M608x, M609x: Color touchscreen display control panel (tilts up for easier viewing)

2 Output bin

3 Latch to release the cartridge door (access to the toner cartridge)

4 On/off button

5 Cartridge door and Tray 1

6 Tray 2

7 Easy-access USB printing port

8 Hardware integration pocket (for connecting accessories and third-party devices)

9 1x550-sheet paper feeder, Tray 3 (included with the M608z and M609z models; optional for the other models)

ENWW Printer front view (SFP) 5


Printer front view (M610/M611/M612)

Figure 3-2 Printer front view (M610/M611/M612)


1 2
3
9
4

6
8
7
Number Description

1 Color touchscreen display control panel (tilts up for easier viewing)

2 Output bin

3 Latch to release the cartridge door (access to the toner cartridge)

4 On/off button

5 Cartridge door and Tray 1

6 Tray 2

7 1x550-sheet paper feeder, Tray 3 (included with the M611x and M612x models; optional for the other models)

8 Easy-access USB printing port

9 Hardware integration pocket (for connecting accessories and third-party devices)

Printer back view (SFP)


Identify the parts on the back of the printer (SFP).

6 Chapter 3 Information (base printer) ENWW


Printer rear view (M607/M608/M609)

Figure 3-3 Printer rear view (M607/M608/M609)

4
3
5

2
1

Number Description

1 Slot for a cable-type security lock

2 Formatter plate (contains the interface ports)

3 Rear door (for jam access)

4 Serial number and product number label

5 Power connection

Printer rear view (M610/M611/M612)

Figure 3-4 Printer rear view (M610/M611/M612)

3
2
1
Number Description

1 Slot for a cable-type security lock

2 Formatter plate (contains the interface ports)

3 Power connection

4 Serial number and product number label

5 Rear door (for jam access)

ENWW Printer back view (SFP) 7


Printer front view (MFP)
Identify the parts on the front of the printer (MFP).

Printer front view (M631/M632/M634)

Figure 3-5 Printer front view (M631/M632/M634)

2 3
1
4
5
6
12 7
1

8
2 9
11 10 21

13 22
20
14
23
15

24
3

19 3

16
18
17

Number Description Number Description

1 Control panel with color touchscreen display 13 Walk-up USB port


(tilts up for easier viewing)

2 Document-feeder input tray 14 Output bin

3 Document-feeder output bin 15 Output bin extension

4 Document-feeder output extension (extend 16 Tray 3


this when scanning longer—such as legal—
paper)

5 Scanner assembly 17 Tray 4

6 Right door (access for clearing jams) 18 Tray 5

8 Chapter 3 Information (base printer) ENWW


Number Description Number Description

7 Tray 1 (multipurpose tray) 19 3x550-sheet tray (included with the M631z;


optional for the M631dn, M631h, M632h,
and M633fh)

8 Formatter (contains the interface ports) 20 HP Stapling Mailbox (included with the
M631z, M632z, and M633z)

9 Slot for a cable-type security lock 21 Hardware integration pocket (for connecting
accessories and third-party devices)

10 Power connection 22 Keyboard (M632z and M633z only. Pull the


keyboard straight out to use it.)

11 Tray 2 23 Stapler door (included with the M631z,


M632z, and M633z

12 On/off button 24 1x550-sheet tray and 2,100-sheet high-


capacity input tray (included with the M632z
and M633z; optional for the M631dn,
M631h, M632h, and M633fh)

ENWW Printer front view (MFP) 9


Printer front view (M634/M635/M636)

Figure 3-6 Printer front view (M634/M635/M636)


2 3
1
4
5
6
12 7
1

8
2 9
11 10 19

15 20
18
14
21
13

16 3

22
17 3

Number Description Number Description

1 Control panel with color touchscreen display 12 On/off button


(tilts up for easier viewing)

13 Walk-up USB port

2 Document-feeder input tray 14 Output bin

3 Document-feeder output bin 15 Output bin extension

4 Document-feeder output extension (extend 16 1 x 550-sheet paper feeder with stand


this when scanning longer—such as legal— (included with the M635fht; optional for the
paper) M634dn, M634h, M634z M635h, M635z,
M636fh, and M636z)

5 Scanner assembly 17 3 x 550-sheet paper feeder with stand


(included with the M634z; optional for the
M634dn, M634h, M635fht, M635h, M635z,
M636fh, and M636z)

6 Right door (access for clearing jams) 18 HP Stapling Mailbox (included with the
M634z, M635z, and M636z)

7 Tray 1 (multipurpose tray) 19 Hardware integration pocket (for connecting


accessories and third-party devices)

10 Chapter 3 Information (base printer) ENWW


Number Description Number Description

8 Formatter (contains the interface ports) 20 Keyboard (M634h, M635z, and M636z only.
Pull the keyboard straight out to use it.)

9 Slot for a cable-type security lock 21 Stapler door (included with the M634z,
M635z, and M636z)

10 Power connection 22 1x550-sheet tray and 2,000-sheet high-


capacity input tray (included with the M635z
and M636z; optional for the M634dn,
M634h, M634z, M635fht, M635h, and
M636fh)

11 Tray 2 23 Stapler door (included with the M631z,


M632z, and M633z

Printer back view (MFP)


Identify the parts on the back of the printer (MFP).

Figure 3-7 Printer rear view (MFP)


1
2

5
Number Description

1 Document feeder cover release latch

2 Document-feeder cover (access for clearing jams)

3 Cartridge door release button

4 Cartridge door (access to the toner cartridge)

5 Serial number and product number label

ENWW Printer back view (MFP) 11


12 Chapter 3 Information (base printer) ENWW
4 Specifications (base printer)

Learn about the base printer specifications.

Technical specifications (M607/M608/M609)


Review the technical specifications for the M607/M608/M609 printers.

See www.hp.com/support/ljM607 or www.hp.com/support/ljM608 or www.hp.com/support/ljM609 or


www.hp.com/support/ljM610 or www.hp.com/support/ljM611 or www.hp.com/support/ljM612 or www.hp.com/
support/ljE60055 or www.hp.com/support/ljE60065 or www.hp.com/support/ljE60075 or www.hp.com/
support/ljE60155 or www.hp.com/support/ljE60165 or www.hp.com/support/ljE60175 for current information.

Product numbers for each model

● M607n - K0Q14A

● M607dn - K0Q15A

● M608n - K0Q17A

● M608dn - K0Q18A

● M608x - K0Q19A

● M609dn - K0Q21A

● M609x - K0Q22A

Table 4-1 Paper handling specifications


Description M607n, M608n M607dn, M608dn, M609dn M608x. M609x

Tray 1 (100-sheet capacity)

Tray 2 (250-sheet capacity)

1x550-sheet paper feeder Optional Optional

NOTE: The printer supports as


many as six input trays.

2,100-sheet high-capacity Optional Optional Optional


feeder

NOTE: This accessory can be


combined with as many as three
1x550-sheet feeders.

Automatic duplex printing Not supported

ENWW Technical specifications (M607/M608/M609) 13


Table 4-1 Paper handling specifications (continued)

Description M607n, M608n M607dn, M608dn, M609dn M608x. M609x

Envelope feeder cassette for Optional Optional Optional


printing up to 75 envelopes

Tray 2 extension cover for


printing on Legal-size media

HP Stapling Mailbox Optional Optional Optional

NOTE: Printer has 6-bin


mailbox capability when
standard output bin is included,
for a total capacity of six bins
and 1,300 sheets.

Table 4-2 Connectivity specifications

Description M607n, M608n M607dn, M608dn, M609dn M608x. M609x

10/100/1000 Ethernet LAN


connection with IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB port for


printing and scanning without a
computer and upgrading the
firmware

Hardware integration pocket


(HIP) for connecting accessory
and third-party devices

HP Internal USB Ports Optional Optional Optional

HP Jetdirect 3000w NFC/ Optional Optional Optional


WIreless Accessory for printing
from mobile devices

HP near field communication Optional Optional Optional


(NFC) and Wi-Fi Direct accessory
for printing from mobile devices

HP Jetdirect 2900nw Print Optional Optional Optional


Server accessory for wireless
connectivity

Table 4-3 Memory specifications

Description M607n, M608n M607dn, M608dn, M609dn M608x. M609x

512 MB (expandable to 1.5 GB)

HP Secure High-Performance Optional Optional Optional


Hard Disk

14 Chapter 4 Specifications (base printer) ENWW


Table 4-4 Security specifications

Description M607n, M608n M607dn, M608dn, M609dn M608x. M609x

HP Trusted Platform Module for Optional Optional Optional


encrypting all data that passes
through the printer

Table 4-5 Control-panel display and input specifications

Description M607n, M608n M607dn, M608dn, M609dn M608x. M609x

Color keypad control panel Not supported

Constant-view color Not supported Not supported


touchscreen control panel

Table 4-6 Print specifications

Description M607n, M608n M607dn, M608dn, M609dn M608x. M609x

Prints 52 pages per minute M607n M607dn


(ppm) on A4 and 55 ppm on
letter-size paper

Prints 61 ppm on A4 and 65 M608n M608dn M608x


ppm on letter-size paper

Prints 71 ppm on A4 and 75 M609dn M609dx


ppm on letter-size paper

Easy-access USB printing (no


computer required)

Technical specifications (M610/M611/M612)


Review the technical specifications for the M610/M611/M612 printers.

See www.hp.com/support/ljM607 or www.hp.com/support/ljM608 or www.hp.com/support/ljM609 or


www.hp.com/support/ljM610 or www.hp.com/support/ljM611 or www.hp.com/support/ljM612 or www.hp.com/
support/ljE60055 or www.hp.com/support/ljE60065 or www.hp.com/support/ljE60075 or www.hp.com/
support/ljE60155 or www.hp.com/support/ljE60165 or www.hp.com/support/ljE60175 for current information.

Product numbers for each model

● M610dn - 7PS82A

● M611dn - 7PS84A

● M611x - 7PS85A

● M612dn - 7PS86A

● M612x - 7PS87A

ENWW Technical specifications (M610/M611/M612) 15


Table 4-7 Paper handling specifications

Description M610dn, M611dn, M612dn M611x, M612x

Tray 1 (100-sheet capacity)

Tray 2 (250-sheet capacity)

1x550-sheet paper feeder Optional

NOTE: The printer supports as many as six


input trays.

2,100-sheet high-capacity feeder Optional Optional

NOTE: This accessory can be combined


with as many as three 1x550-sheet feeders.

Automatic duplex printing

Envelope feeder cassette for printing up to Optional Optional


75 envelopes

Tray 2 extension cover for printing on Legal-


size media

HP Stapling Mailbox Optional Optional

NOTE: Printer has 6-bin mailbox capability


when standard output bin is included, for a
total capacity of six bins and 1,300 sheets.

Table 4-8 Connectivity specifications

Description M610dn, M611dn, M612dn M611x, M612x

10/100/1000 Ethernet LAN connection with


IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB port for printing and


scanning without a computer and upgrading
the firmware

Hardware integration pocket (HIP) for


connecting accessory and third-party
devices

HP Internal USB Ports Optional Optional

HP Jetdirect 2900nw Print Server accessory Optional Optional


for wireless connectivity

HP Jetdirect 3100w BLE/NFC/Wireless Optional


Accessory for printing from mobile devices

NOTE: Connected via the Hardware


Integration Pocket or the rear host USB
port. The HP Jetdirect 3100w BLE/NFC/
Wireless Accessory requires the HP Internal
USB ports accessory.

16 Chapter 4 Specifications (base printer) ENWW


Table 4-9 Print specifications

Description M610dn, M611dn, M612dn M611x, M612x

Prints 52 pages per minute (ppm) on A4 and M610dn


55 ppm on letter-size paper

Prints 61 ppm on A4 and 65 ppm on letter- M611dn M611x


size paper

Prints 71 ppm on A4 and 75 ppm on letter- M612dn M612x


size paper

Easy-access USB printing (no computer


required)

Table 4-10 Other specifications

Description M610dn, M611dn, M612dn M611x, M612x

512 MB (expandable to 1.5 GB)

HP Secure High-Performance Hard Disk Optional Optional

Mass storage: 8 GB embedded Multi-Media


Controller (eMMC)

Security: HP Trusted Platform Module for


encrypting all data that passes through the
printer

Control panel: Constant-view color


touchscreen control panel

Technical specifications (M631/M632/M633)


Review the technical specifications for the M631/M632/M633 printers.

See www.hp.com/support/ljM607 or www.hp.com/support/ljM608 or www.hp.com/support/ljM609 or


www.hp.com/support/ljM610 or www.hp.com/support/ljM611 or www.hp.com/support/ljM612 or www.hp.com/
support/ljE60055 or www.hp.com/support/ljE60065 or www.hp.com/support/ljE60075 or www.hp.com/
support/ljE60155 or www.hp.com/support/ljE60165 or www.hp.com/support/ljE60175 for current information.

Product numbers for each model

● M631dn - K0Q14A

● M631h - K0Q15A

● M631z - K0Q19A

● M632h - K0Q17A

● M632fht, - K0Q18A

● M632z - K0Q20A

● M633fh - K0Q21A

● M633z - K0Q22A

ENWW Technical specifications (M631/M632/M633) 17


Table 4-11 Paper handling specifications

Description M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z

Tray 1 (100-sheet capacity)

Tray 2 (250-sheet capacity)

1x550-sheet paper feeder Optional Optional Optional (not available for the
M631z)
NOTE: The printer supports as
many as six input trays.

1x550-sheet feeder plus 2,100- Optional Optional Included with the M632z and
sheet high-capacity feeder M633z

Automatic duplex printing

Envelope feeder cassette for Optional Optional Optional


printing up to 75 envelopes

HP Stapling Mailbox Optional Optional Optional

Table 4-12 Connectivity specifications

Description M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z

10/100/1000 Ethernet LAN


connection with IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB port for


printing and scanning without a
computer and upgrading the
firmware

Hardware integration pocket


(HIP) for connecting accessory
and third-party devices

HP Internal USB Ports Optional Optional Optional

HP Jetdirect 3000w NFC/ Optional Optional Optional


WIreless Accessory for printing
from mobile devices

Integrated HP Wi-Fi Direct Not supported Not supported M631z and M633z
accessory for printing from
mobile devices

HP Jetdirect 2900nw Print Optional Optional Optional


Server accessory for wireless
connectivity

Table 4-13 Memory specifications


Description M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z

1.75 GB (expandable to 2.5 GB) Not supported

2.25 GB (expandable to 3 GB) Not supported Not supported

18 Chapter 4 Specifications (base printer) ENWW


Table 4-13 Memory specifications (continued)

Description M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z

16 GB eMMC hard drive M631dn Not supported Not supported

320 GB HP High-Performance Included with the M632h;


Secure Hard Disk optional for the M631dn

Table 4-14 Security specifications

Description M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z

HP Trusted Platform Module for Optional Optional Optional


encrypting all data that passes
through the printer

Table 4-15 Control-panel display and input specifications

Description M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z

Touchscreen control panel

Retractable keyboard Not supported Not supported

Table 4-16 Print specifications

Description M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z

Prints 52 pages per minute M631dn M631h M631z


(ppm) on A4 and 55 ppm on
letter-size paper

Prints 61 ppm on A4 and 65 M632h M632fht M632z


ppm on letter-size paper

Prints 71 ppm on A4 and 75 Not supported M633fh M633z


ppm on letter-size paper

Easy-access USB printing (no


computer required)

Table 4-17 Fax specifications

Description M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z

Faxing Optional Included with M632fht, M633fh;


optional for the M631h

Table 4-18 Copy and scan specifications


Description M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z

Copies 52 pages per minute M631dn M631h M631z


(ppm) on A4 and 55 ppm on
letter-size paper

ENWW Technical specifications (M631/M632/M633) 19


Table 4-18 Copy and scan specifications (continued)

Description M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z

Copies 61 ppm on A4 and 65 M632h M632fht M632z


ppm on letter-size paper

Copies 71 ppm on A4 and 75 M633fh M633z


ppm on letter-size paper

Scans at 75 images per minute


(ipm) (monochrome or color)

Scans at 120 ipm (monochrome


and color

Easy-access USB copying and


scanning (no computer required)

150-page document feeder with


electronic duplex copying and
scanning

HP EveryPage Technologies Not supported Not supported


including ultrasonic multi-feed
detection

Embedded optical character Not supported Not supported


recognition (OCR) provides the
ability to convert printed pages
into text that can be edited or
searched using a computer

SMART Label feature provides Not supported Not supported


paper-edge detection for
automatic page cropping

Automatic page orientation for Not supported Not supported


pages that have at least 100
characters of text

Automatic tone adjustment sets Not supported Not supported


contrast, brightness, and
background removal for each
page

Table 4-19 Digital send specifications

Description M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z

Send to E-mail, Save to USB,


and Save to Network Folder

Send documents to SharePoint® Not supported Not supported

Technical specifications (M634/M635/M636)


Review the technical specifications for the M634/M635/M636 printers.

See www.hp.com/support/ljM607 or www.hp.com/support/ljM608 or www.hp.com/support/ljM609 or


www.hp.com/support/ljM610 or www.hp.com/support/ljM611 or www.hp.com/support/ljM612 or www.hp.com/

20 Chapter 4 Specifications (base printer) ENWW


support/ljE60055 or www.hp.com/support/ljE60065 or www.hp.com/support/ljE60075 or www.hp.com/
support/ljE60155 or www.hp.com/support/ljE60165 or www.hp.com/support/ljE60175 for current information.

Product numbers for each model

● M634dn - 7PS94A

● M634h - 7PS95A

● M634z - 7PS96A

● M635fht - 7PS98A

● M635h, - 7PS97A

● M635z - 7PS99A

● M636fh - 7PT00A

● M636z - 7PT01A

Table 4-20 Paper handling specifications (M634)

Description M634dn M634h M634z

Tray 1 (100-sheet capacity)

Tray 2 (250-sheet capacity)

1x550-sheet paper feeder Optional Optional Optional

NOTE: The printer supports as


many as six input trays.

1 x 550-sheet paper feeder with Optional Optional Optional


stand

1x550-sheet feeder plus 2,100- Optional Optional Optional


sheet high-capacity feeder

3 x 550-sheet paper feeder with Optional Optional


stand

Automatic duplex printing

Envelope feeder cassette for Optional Optional Optional


printing up to 75 envelopes

900-sheet 3-bin Stapling Optional Optional


Mailbox

Table 4-21 Paper handling specifications (M635)


Description M635fht M635h M635z

Tray 1 (100-sheet capacity)

Tray 2 (250-sheet capacity)

1x550-sheet paper feeder Optional Optional Optional

NOTE: The printer supports as


many as six input trays.

ENWW Technical specifications (M634/M635/M636) 21


Table 4-21 Paper handling specifications (M635) (continued)

Description M635fht M635h M635z

1 x 550-sheet paper feeder with Optional Optional


stand

1x550-sheet feeder plus 2,100- Optional Optional


sheet high-capacity feeder

3 x 550-sheet paper feeder with Optional Optional Optional


stand

Automatic duplex printing

Envelope feeder cassette for Optional Optional Optional


printing up to 75 envelopes

900-sheet 3-bin Stapling Not supported Not supported


Mailbox

Table 4-22 Paper handling specifications (M636)

Description M636fh M636z

Tray 1 (100-sheet capacity)

Tray 2 (250-sheet capacity)

1x550-sheet paper feeder Optional Optional

NOTE: The printer supports as many as six


input trays.

1 x 550-sheet paper feeder with stand Optional Optional

1x550-sheet feeder plus 2,100-sheet high- Optional


capacity feeder

3 x 550-sheet paper feeder with stand Optional Optional

Automatic duplex printing

Envelope feeder cassette for printing up to Optional Optional


75 envelopes

900-sheet 3-bin Stapling Mailbox Not supported

Table 4-23 Connectivity specifications (M634)


Description M634dn M634h M634z

10/100/1000 Ethernet LAN


connection with IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB port for


printing and scanning without a
computer and upgrading the
firmware

22 Chapter 4 Specifications (base printer) ENWW


Table 4-23 Connectivity specifications (M634) (continued)

Description M634dn M634h M634z

Hardware integration pocket


(HIP) for connecting accessory
and third-party devices

HP Internal USB Ports Optional Optional Optional

HP Jetdirect 2900nw Print Optional Optional Optional


Server accessory for wireless
connectivity

HP Jetdirect 3100w BLE/NFC/ Optional Optional


Wireless Accessory for printing
from mobile devices

NOTE: Connected via the


Hardware Integration Pocket or
the rear host USB port. The HP
Jetdirect 3100w BLE/NFC/
Wireless Accessory requires the
HP Internal USB ports accessory.

Table 4-24 Connectivity specifications (M635)

Description M635fht M635h M635z

10/100/1000 Ethernet LAN


connection with IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB port for


printing and scanning without a
computer and upgrading the
firmware

Hardware integration pocket


(HIP) for connecting accessory
and third-party devices

HP Internal USB Ports Optional Optional Optional

HP Jetdirect 2900nw Print Optional Optional Optional


Server accessory for wireless
connectivity

HP Jetdirect 3100w BLE/NFC/ Optional Optional Optional


Wireless Accessory for printing
from mobile devices

NOTE: Connected via the


Hardware Integration Pocket or
the rear host USB port. The HP
Jetdirect 3100w BLE/NFC/
Wireless Accessory requires the
HP Internal USB ports accessory.

ENWW Technical specifications (M634/M635/M636) 23


Table 4-25 Connectivity specifications (M636)

Description M636fh M636z

10/100/1000 Ethernet LAN connection with


IPv4 and IPv6

Hi-Speed USB 2.0

Easy-access USB port for printing and


scanning without a computer and upgrading
the firmware

Hardware integration pocket (HIP) for


connecting accessory and third-party
devices

HP Internal USB Ports Optional Optional

HP Jetdirect 2900nw Print Server accessory Optional Optional


for wireless connectivity

HP Jetdirect 3100w BLE/NFC/Wireless Optional


Accessory for printing from mobile devices

NOTE: Connected via the Hardware


Integration Pocket or the rear host USB
port. The HP Jetdirect 3100w BLE/NFC/
Wireless Accessory requires the HP Internal
USB ports accessory.

Table 4-26 Print specifications (M634)

Description M634dn M634h M634z

Prints 52 pages per minute


(ppm) on A4 and 55 ppm on
letter-size paper

Prints 61 ppm on A4 and 65 Not supported Not supported Not supported


ppm on letter-size paper

Prints 71 ppm on A4 and 75 Not supported Not supported Not supported


ppm on letter-size paper

Easy-access USB printing (no


computer required)

Store jobs in the printer memory


to print later or print privately

Table 4-27 Print specifications (M635)


Description M635fht M635h M635z

Prints 52 pages per minute Not supported Not supported Not supported
(ppm) on A4 and 55 ppm on
letter-size paper

Prints 61 ppm on A4 and 65


ppm on letter-size paper

24 Chapter 4 Specifications (base printer) ENWW


Table 4-27 Print specifications (M635) (continued)

Description M635fht M635h M635z

Prints 71 ppm on A4 and 75 Not supported Not supported Not supported


ppm on letter-size paper

Easy-access USB printing (no


computer required)

Store jobs in the printer memory


to print later or print privately

Table 4-28 Print specifications (M636)

Description M636fh M636z

Prints 52 pages per minute (ppm) on A4 and Not supported Not supported
55 ppm on letter-size paper

Prints 61 ppm on A4 and 65 ppm on letter- Not supported Not supported


size paper

Prints 71 ppm on A4 and 75 ppm on letter-


size paper

Easy-access USB printing (no computer


required)

Store jobs in the printer memory to print


later or print privately

Table 4-29 Copy and scan specifications (M634)


Description M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z

Copies 52 pages per minute


(ppm) on A4 and 55 ppm on
letter-size paper

Copies 61 ppm on A4 and 65 Not supported Not supported Not supported


ppm on letter-size paper

Copies 71 ppm on A4 and 75 Not supported Not supported Not supported


ppm on letter-size paper

Scans at 75 images per minute Not supported


(ipm) (monochrome or color)

Scans at 120 ipm (monochrome Not supported Not supported


and color

Easy-access USB copying and


scanning (no computer required)

150-page document feeder with


electronic duplex copying and
scanning

HP EveryPage Technologies Not supported Not supported


including ultrasonic multi-feed
detection

ENWW Technical specifications (M634/M635/M636) 25


Table 4-29 Copy and scan specifications (M634) (continued)

Description M631dn, M632h M631h, M632fht, M633fh M631z, M632z, M633z

Embedded optical character Not supported Not supported


recognition (OCR) provides the
ability to convert printed pages
into text that can be edited or
searched using a computer

SMART Label feature provides Not supported Not supported


paper-edge detection for
automatic page cropping

Automatic page orientation for Not supported Not supported


pages that have at least 100
characters of text

Automatic tone adjustment sets Not supported Not supported


contrast, brightness, and
background removal for each
page

Table 4-30 Copy and scan specifications (M635)


Description M635fht M635h M635z

Copies 52 pages per minute


(ppm) on A4 and 55 ppm on
letter-size paper

Copies 61 ppm on A4 and 65


ppm on letter-size paper

Copies 71 ppm on A4 and 75 Not supported Not supported Not supported


ppm on letter-size paper

Scans at 75 images per minute Not supported


(ipm) (monochrome or color)

Scans at 120 ipm (monochrome Not supported Not supported


and color

Easy-access USB copying and


scanning (no computer required)

150-page document feeder with


electronic duplex copying and
scanning

HP EveryPage Technologies Not supported Not supported


including ultrasonic multi-feed
detection

Embedded optical character Not supported Not supported


recognition (OCR) provides the
ability to convert printed pages
into text that can be edited or
searched using a computer

SMART Label feature provides Not supported Not supported


paper-edge detection for
automatic page cropping

26 Chapter 4 Specifications (base printer) ENWW


Table 4-30 Copy and scan specifications (M635) (continued)

Description M635fht M635h M635z

Automatic page orientation for Not supported Not supported


pages that have at least 100
characters of text

Automatic tone adjustment sets Not supported Not supported


contrast, brightness, and
background removal for each
page

Table 4-31 Copy and scan specifications (M636)

Description M636fh M636z

Copies 52 pages per minute (ppm) on A4 Not supported Not supported


and 55 ppm on letter-size paper

Copies 61 ppm on A4 and 65 ppm on letter- Not supported Not supported


size paper

Copies 71 ppm on A4 and 75 ppm on letter-


size paper

Scans at 75 images per minute (ipm) Not supported


(monochrome or color)

Scans at 120 ipm (monochrome and color Not supported

Easy-access USB copying and scanning (no


computer required)

150-page document feeder with electronic


duplex copying and scanning

HP EveryPage Technologies including Not supported


ultrasonic multi-feed detection

Embedded optical character recognition Not supported


(OCR) provides the ability to convert printed
pages into text that can be edited or
searched using a computer

SMART Label feature provides paper-edge Not supported


detection for automatic page cropping

Automatic page orientation for pages that Not supported


have at least 100 characters of text

Automatic tone adjustment sets contrast, Not supported


brightness, and background removal for
each page

Table 4-32 Digital and send specifications (M634)

Description M634dn M634h M634z

Send documents to email, USB,


and shared folders on a network

Send documents to SharePoint® Not supported Not supported

ENWW Technical specifications (M634/M635/M636) 27


Table 4-33 Digital and send specifications (M635)

Description M635fht M635h M635z

Send documents to email, USB,


and shared folders on a network

Send documents to SharePoint® Not supported Not supported

Table 4-34 Digital and send specifications (M636)

Description M636fh M636z

Send documents to email, USB, and shared


folders on a network

Send documents to SharePoint® Not supported

Table 4-35 Memory specifications (M634)

Description M634dn M634h M634z

1.75 GB (expandable to 2.5 GB) Not supported

2.25 GB (expandable to 3 GB) Not supported Not supported

Table 4-36 Memory specifications (M635)

Description M635fht M635h M635z

1.75 GB (expandable to 2.5 GB) Not supported

2.25 GB (expandable to 3 GB) Not supported Not supported

Table 4-37 Memory specifications (M636)

Description M636fh M636z

1.75 GB (expandable to 2.5 GB) Not supported

2.25 GB (expandable to 3 GB) Not supported

Table 4-38 Other specifications (M634)


Description M634dn M634h M634z

Touchscreen control panel

Retractable keyboard Not supported Not supported

Mass storage: 16 GB embedded Not supported Not supported


Multi-Media Controller (eMMC)

Mass storage: 500 GB HP High- Optional


Performance Secure Hard Disk

28 Chapter 4 Specifications (base printer) ENWW


Table 4-38 Other specifications (M634) (continued)

Description M634dn M634h M634z

Security: HP Trusted Platform


Module for encrypting all data
that passes through the printer

Fax Optional Optional

Table 4-39 Other specifications (M635)

Description M635fht M635h M635z

Touchscreen control panel

Retractable keyboard Not supported Not supported

Mass storage: 16 GB embedded Not supported Not supported Not supported


Multi-Media Controller (eMMC)

Mass storage: 500 GB HP High-


Performance Secure Hard Disk

Security: HP Trusted Platform


Module for encrypting all data
that passes through the printer

Fax Optional

Table 4-40 Other specifications (M635)

Description M636fh M636z

Touchscreen control panel

Retractable keyboard Not supported

Mass storage: 16 GB embedded Multi-Media Not supported Not supported


Controller (eMMC)

Mass storage: 500 GB HP High-Performance


Secure Hard Disk

Security: HP Trusted Platform Module for


encrypting all data that passes through the
printer

Fax

Printer dimensions (SFP)


Make sure your printer environment is large enough to accommodate the printer.

Table 4-41 Dimensions for M607n, M607dn, M608n, M608dn, M609dn


Measurement Printer fully closed Printer fully opened

Height 380 mm (15 in) 453 mm (17.8 in)

ENWW Printer dimensions (SFP) 29


Table 4-41 Dimensions for M607n, M607dn, M608n, M608dn, M609dn (continued)

Measurement Printer fully closed Printer fully opened

Depth 466 mm (18.3 in) 1,040 mm (40.9 in)

Width 431 mm (17 in) 431 mm (17 in)

Weight (with toner 20.6 kg (45.4 lb)


cartridge)

Table 4-42 Dimensions for M6608x, M609x

Measurement Printer fully closed Printer fully opened

Height 505 mm (19.9 in) 581 mm (22.9 in)

Depth 466 mm (18.3 in) 1,100 mm (43.3 in)

Width 431 mm (17 in) 431 mm (17 in)

Weight (with toner 26.3 kg (58 lb)


cartridge)

Table 4-43 Dimensions for M610dn, M611dn, M612dn

Measurement Printer fully closed Printer fully opened

Height 380 mm (15 in) 453 mm (17.8 in)

Depth 466 mm (18.3 in) 1,040 mm (40.9 in)

Width 431 mm (17 in) 431 mm (17 in)

Weight (with toner 20.6 kg (45.4 lb)


cartridge)

Table 4-44 Dimensions for M611x, M612x

Measurement Printer fully closed Printer fully opened

Height 505 mm (19.9 in) 581 mm (22.9 in)

Depth 466 mm (18.3 in) 1,100 mm (43.3 in)

Width 431 mm (17 in) 431 mm (17 in)

Weight (with toner 26.3 kg (58 lb)


cartridge)

Table 4-45 Dimensions for the 1x550-sheet paper feeder


Measurement Accessory fully closed Accessory fully opened

Height 148 mm (5.8 in) 148 mm (5.8 in)

Depth 466 mm (18.3 in) 790 mm (31.1 in)

30 Chapter 4 Specifications (base printer) ENWW


Table 4-45 Dimensions for the 1x550-sheet paper feeder (continued)

Measurement Accessory fully closed Accessory fully opened

Width 426 mm (16.7 in) 426 mm (16.7 in)

Weight (with toner 5.7 kg (12.6 lb)


cartridge)

Table 4-46 Dimensions for the printer with a 1x550-sheet paper feeder

Measurement Printer fully closed Printer fully opened

Height 505 mm (19.9 in) 581 mm (22.9 in)

Depth 466 mm (18.3 in) 1,100 mm (43.3 in)

Width 431 mm (17 in) 431 mm (17 in)

Weight (with toner 26.3 kg (58 lb)


cartridge)

Table 4-47 Dimensions for the 2,100-sheet HCI with stand

Measurement Accessory fully closed Accessory fully opened

Height 341 mm (13.4 in) 341 mm (13.4 in)

Depth 466 mm (18.3 in) 864 mm (34 in)

Width 426 mm (16.7 in) 426 mm (16.7 in)

Weight (with toner 9.98 kg (22 lb)


cartridge)

Table 4-48 Dimensions for the printer with a 2,100-sheet HCI with stand

Measurement Printer fully closed Printer fully opened

Height 698 mm (27.5 in) 733 mm (30.4 in)

Depth 466 mm (18.3 in) 1,180 mm (34 in)

Width 431 mm (17 in) 431 mm (17 in)

Weight (with toner 30.6 kg (67.4 lb)


cartridge)

Table 4-49 Dimensions for the envelope feeder


Measurement Accessory fully closed Accessory fully opened

Height 148 mm (5.8 in) 148 mm (5.8 in)

Depth 466 mm (18.3 in) 790 mm (31.1 in)

ENWW Printer dimensions (SFP) 31


Table 4-49 Dimensions for the envelope feeder (continued)

Measurement Accessory fully closed Accessory fully opened

Width 426 mm (16.7 in) 426 mm (16.7 in)

Weight (with toner 5.8 kg (12.8 lb)


cartridge)

Table 4-50 Dimensions for the printer with an envelope feeder

Measurement Printer fully closed Printer fully opened

Height 505 mm (19.9 in) 581 mm (22.9 in)

Depth 466 mm (18.3 in) 1,100 mm (43.3 in)

Width 431 mm (17 in) 431 mm (17 in)

Weight (with toner 26.4 kg (58.2 lb)


cartridge)

Table 4-51 Dimensions for the HP Stapling Mailbox

Measurement Accessory fully closed Accessory fully opened

Height 429 mm (16.9 in) 429 mm (16.9 in)

Depth 504 mm (19.8 in) 614 mm (24 in)

Width 475 mm (18.7 in) 511 mm (20.1 in)

Weight (with toner 11.3 kg (25 lb)


cartridge)

Table 4-52 Dimensions for the printer with an HP Stapling Mailbox

Measurement Printer fully closed Printer fully opened

Height 775 mm (30.5 in) 775 mm (30.5 in)

Depth 466 mm (18.3 in) 1,100 mm (43.3 in)

Width 472 mm (18.6 in) 608 mm (23.9 in)

Weight (with toner 31.9 kg (70.4 lb)


cartridge)

Printer dimensions (MFP)


Make sure your printer environment is large enough to accommodate the printer.

Table 4-53 Dimensions for M631dn, M631h Flow, M632h, M633fh


Measurement Printer fully closed Printer fully opened

Height 640 mm (25.2 in) 865 mm (34.1 in)

32 Chapter 4 Specifications (base printer) ENWW


Table 4-53 Dimensions for M631dn, M631h Flow, M632h, M633fh (continued)

Measurement Printer fully closed Printer fully opened

Depth 558 mm (22 in) 805 mm (31.7 in)

Width 512 mm (20.15 in) 1.031 mm (40.5 in)

Weight (with toner 33.2 kg (73.2 lb)


cartridge)

Table 4-54 Dimensions for M631z

Measurement Printer fully closed Printer fully opened

Height 1,234 mm (48.6 in) 1,500 mm (51.9 in)

Depth 658 mm (25.9 in) 890 mm (35 in)

Width 661 mm (26 in) 1,030 mm (40.5 in)

Weight (with toner 62.5 kg (137.8 lb)


cartridge)

Table 4-55 Dimensions for M632fht

Measurement Printer fully closed Printer fully opened

Height 1,094 mm (43.2 in) 1,365 mm (53.7 in)

Depth 600 mm (26 in) 890 mm (35 in)

Width 665 mm (26.15 in) 1,030 mm (40.5 in)

Weight (with toner 52.5 kg (115.8 lb)


cartridge)

Table 4-56 Dimensions for M632z Flow, M633z Flow

Measurement Printer fully closed Printer fully opened

Height 1,234 mm (48.6 in) 1,500 mm (51.9 in)

Depth 658 mm (25.9 in) 890 mm (35 in)

Width 661 mm (26 in) 1,030 mm (40.5 in)

Weight (with toner 64.3 kg (141.8 lb)


cartridge)

Table 4-57 Dimensions for M634dn, M634h, M635h, M636fh


Measurement Printer fully closed Printer fully opened

Height 640 mm (25.2 in) 865 mm (34.1 in)

Depth 558 mm (22 in) 805 mm (31.7 in)

ENWW Printer dimensions (MFP) 33


Table 4-57 Dimensions for M634dn, M634h, M635h, M636fh (continued)

Measurement Printer fully closed Printer fully opened

Width 512 mm (20.15 in) 1.031 mm (40.5 in)

Weight (with toner 33.2 kg (73.2 lb)


cartridge)

Table 4-58 Dimensions for M634z

Measurement Printer fully closed Printer fully opened

Height 1,234 mm (48.6 in) 1,500 mm (51.9 in)

Depth 658 mm (25.9 in) 890 mm (35 in)

Width 661 mm (26 in) 1,030 mm (40.5 in)

Weight (with toner 62.5 kg (137.8 lb)


cartridge)

Table 4-59 Dimensions for M635fht

Measurement Printer fully closed Printer fully opened

Height 1,094 mm (43.2 in) 1,365 mm (53.7 in)

Depth 600 mm (26 in) 890 mm (35 in)

Width 665 mm (26.15 in) 1,030 mm (40.5 in)

Weight (with toner 52.5 kg (115.8 lb)


cartridge)

Table 4-60 Dimensions for M635z, M636z

Measurement Printer fully closed Printer fully opened

Height 1,234 mm (48.6 in) 1,500 mm (51.9 in)

Depth 658 mm (25.9 in) 890 mm (35 in)

Width 661 mm (26 in) 1,030 mm (40.5 in)

Weight (with toner 64.3 kg (141.8 lb)


cartridge)

Table 4-61 Dimensions for the 1x550-sheet paper feeder


Measurement Accessory fully closed Accessory fully opened

Height 148 mm (5.8 in) 148 mm (5.8 in)

Depth 558 mm (22 in) 869 mm (34.2 in)

34 Chapter 4 Specifications (base printer) ENWW


Table 4-61 Dimensions for the 1x550-sheet paper feeder (continued)

Measurement Accessory fully closed Accessory fully opened

Width 512 mm (20.15 in) 617 mm (24.3 in)

Weight (with toner 6.8 kg (15 lb)


cartridge)

Table 4-62 Dimensions for the printer with a 1x550-sheet paper feeder

Measurement Printer fully closed Printer fully opened

Height 766 mm (30.15 in) 1,010 mm (39.8 in)

Depth 558 mm (22 in) 890 mm (35 in)

Width 512 mm (20.15 in) 1.030 mm (40.5 in)

Weight (with toner 40 kg (88.2 lb)


cartridge)

Table 4-63 Dimensions for the 1x550-sheet paper feeder with stand

Measurement Accessory fully closed Accessory fully opened

Height 478 mm (18.8 in) 478 mm (18.8 in)

Depth 658 mm (25.9 in) 1.050 mm (41.3 in)

Width 660 mm (26 in) 980 mm (38.6 in)

Weight (with toner 19.28 kg (42.5 lb)


cartridge)

Table 4-64 Dimensions for the printer with a 1x550-sheet paper feeder with stand

Measurement Printer fully closed Printer fully opened

Height 1,094 mm (43.2 in) 1,365 mm (53.7 in)

Depth 600 mm (26 in) 890 mm (35 in)

Width 665 mm (26.15 in) 1.030 mm (40.5 in)

Weight (with toner 52.5 kg (115.8 lb)


cartridge)

Table 4-65 Dimensions for the 1x550-sheet feeder and 2,000-sheet HCI with stand
Measurement Accessory fully closed Accessory fully opened

Height 478 mm (18.8 in) 478 mm (18.8 in)

Depth 658 mm (25.9 in) 975 mm (38.4 in)

ENWW Printer dimensions (MFP) 35


Table 4-65 Dimensions for the 1x550-sheet feeder and 2,000-sheet HCI with stand (continued)

Measurement Accessory fully closed Accessory fully opened

Width 660 mm (26 in) 980 mm (36.6 in)

Weight (with toner 24.5 kg (54 lb)


cartridge)

Table 4-66 Dimensions for the printer with a 1x550-sheet feeder and 2,000-sheet HCI with stand

Measurement Printer fully closed Printer fully opened

Height 1.090 mm (42.9 in) 1.360 mm (53.5 in)

Depth 658 mm (25.9 in) 890 mm (35 in)

Width 660 mm (26 in) 1.030 mm (40.5 in)

Weight (with toner 57.7 kg (127.2 lb)


cartridge)

Table 4-67 Dimensions for the envelope feeder

Measurement Accessory fully closed Accessory fully opened

Height 148 mm (5.8 in) 148 mm (5.8 in)

Depth 558 mm (22 in) 869 mm (34.2 in)

Width 512 mm (20.15 in) 617 mm (24.3 in)

Weight (with toner 6.9 kg (15.3 lb)


cartridge)

Table 4-68 Dimensions for the printer with an envelope feeder

Measurement Printer fully closed Printer fully opened

Height 766 mm (30.15 in) 1.010 mm (39.8 in)

Depth 558 mm (22 in) 890 mm (35 in)

Width 512 mm (20.15 in) 1,030 mm (40.5 in)

Weight (with toner 39.6 kg (87.3 lb)


cartridge)

Table 4-69 Dimensions for the printer with an HP Stapling Mailbox


Measurement Accessory fully closed Accessory fully opened

Height 779 mm (30.7 in) 890 mm (35 in)

Depth 558 mm (22 in) 890 mm (35 in)

36 Chapter 4 Specifications (base printer) ENWW


Table 4-69 Dimensions for the printer with an HP Stapling Mailbox (continued)

Measurement Accessory fully closed Accessory fully opened

Width 512 mm (20.15 in) 1,030 mm (40.5 in)

Weight (with toner 39.8kg (87.7 lb)


cartridge)

Printer space requirements


Learn about the printer space requirements

HP recommends that 30 mm (1.81 in) be added to the printer dimensions to make sure there is sufficient space
to open doors and covers, and to provide proper ventilation. See Printer dimensions (SFP) on page 29 and/or
Printer dimensions (MFP) on page 32.

Power consumption, electrical specifications, and acoustic emissions


In order to operate properly, the printer must be in an environment that meets certain power specifications.

See www.hp.com/support/ljM607 or www.hp.com/support/ljM608 or www.hp.com/support/ljM609 or


www.hp.com/support/ljM610 or www.hp.com/support/ljM611 or www.hp.com/support/ljM612 or www.hp.com/
support/ljE60055 or www.hp.com/support/ljE60065 or www.hp.com/support/ljE60075 or www.hp.com/
support/ljE60155 or www.hp.com/support/ljE60165 or www.hp.com/support/ljE60175 or www.hp.com/
support/ljM631MFP or www.hp.com/support/ljM632MFP or www.hp.com/support/ljM633MFP or www.hp.com/
support/ljM634MFP or www.hp.com/support/ljM635MFP or www.hp.com/support/ljM636MFP or www.hp.com/
support/ljE62555MFP or www.hp.com/support/ljE62565MFP or www.hp.com/support/ljE62575MFP or
www.hp.com/support/ljE62655MFP or www.hp.com/support/ljE62665MFP or www.hp.com/support/
ljE62675MFP for current information.

CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.

Operating-environment range
In order to operate properly, the printer must be in an environment that meets certain specifications.

Table 4-70 Operating-environment specifications

Environment Recommended Allowed

Temperature 17° to 25°C (62.6° to 77°F) 15° to 32.5°C (59° to 90.5°F)

Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH

ENWW Printer space requirements 37


38 Chapter 4 Specifications (base printer) ENWW
5 Printer installation and maintenance

Learn about printer installation and maintenance.

ENWW 39
Document feeder / scanner
Learn about the printer document feeder and scanner installation and maintenance.

Clean the pickup rollers and separation pad in the document feeder (MFP)
Learn about cleaning the document feeder rollers and pads.

Over time, specks of debris might collect on the document feeder rollers and pads which can affect performance.

NOTE: The figures in this topic show a typical MFP printer. However, the procedure is correct for all MFP
printers.

1. Lift the document-feeder latch.

2. Open the document-feeder cover.

40 Chapter 5 Printer installation and maintenance ENWW


3. Remove any visible lint or dust from each of the
feed rollers and the separation pad using
compressed air or a clean lint-free cloth moistened
with warm water.
NOTE: Lift up the roller assembly to access and
clean the second roller.

4. Close the document-feeder cover.

Check the scanner glass for dirt and smudges


Learn about solving copy-quality debris problems.

Over time, specks of debris might collect on the scanner glass and document feeder white plastic backing, which
might cause print defects. Use the following procedure to clean the scanner if the printed pages have streaks,
unwanted lines, black dots, poor print quality, or unclear text.

1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical
outlet.

ENWW Document feeder / scanner 41


2. Open the scanner lid.

3. Clean the scanner glass (callout 1) and the document feeder strips (callout 2, callout 3) with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen.
They might seep and damage the printer.

NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure
to clean the small strips of glass on the left side of the scanner (callout 2, callout 3).

4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.

42 Chapter 5 Printer installation and maintenance ENWW


5. Connect the power cable to an outlet, and then press the power button to turn the printer on.

ENWW Document feeder / scanner 43


Base printer
Learn about the base printer installation and maintenance.

Remove and replace the toner cartridge


Follow these steps to replace the toner cartridge.

NOTE: An MFP printer is shown in this section. However, the procedure is correct for all printer models.

1. Press the cartridge door release button to open


the door.

2. Pull out the cartridge drawer

44 Chapter 5 Printer installation and maintenance ENWW


3. Grasp the handle or indentation of the used toner
cartridge and pull up to remove it.

4. Remove the new toner cartridge from its


protective bag.

5. Hold both ends of the toner cartridge and rock it


side-to-side 5-6 times.

6. Remove the cartridge shipping cover.

ENWW Base printer 45


7. Place the toner cartridge in the cartridge drawer.

8. Close the toner cartridge drawer.

46 Chapter 5 Printer installation and maintenance ENWW


9. Close the cartridge door.

10. Pack the used toner cartridge into the box that the
new cartridge came in. Adhere the prepaid
shipping label to the box, and return the used
cartridge to HP for recycling.

Remove and replace the staple cartridge (SSMBM)


Follow these steps to replace the staple cartridge (SSMBM).

1. Open the stapler door.

ENWW Base printer 47


2. Pull the colored handle on the staple cartridge, and
then pull the staple cartridge straight out.

3. Insert the replacement staple cartridge into the


stapler and push on the colored handle until it
snaps into place.

4. Close the stapler door.

Remove and replace the staple cartridge (MFP)


Follow these steps to replace the staple cartridge (SSMBM).

48 Chapter 5 Printer installation and maintenance ENWW


1. Open the stapler door.

2. Pull the colored handle on the staple cartridge, and


then pull the staple cartridge straight out.

ENWW Base printer 49


3. Insert the replacement staple cartridge into the
stapler and push on the colored handle until it
snaps into place.

4. Close the stapler door.

Print a cleaning page


Learn how to print a cleaning page.

Print a cleaning page from a non-touchscreen control panel

1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and
then press the OK button.

2. Use the arrow buttons to scroll to Maintenance, and then press the OK button.

3. Use the arrow buttons to scroll to Calibration/Cleaning, and then press the OK button.

4. Use the arrow buttons to scroll to Cleaning page, and then press the OK button.

TIP: Use this screen to set up automatic cleaning page intervals if desired.

5. Use the arrow buttons to scroll to Print (at the bottom of the control-panel display), and then press the OK
button to print the cleaning page.

50 Chapter 5 Printer installation and maintenance ENWW


NOTE: A Cleaning... message displays on the control-panel display. Do not turn the printer off until the
cleaning process has finished. When it is finished, discard the printed page.

Print a cleaning page from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Support Tools button.

2. Open the following menus:

– Maintenance

– Calibration/Cleaning

3. Touch Cleaning Page, and then touch the Print button to print the cleaning page.

NOTE: A Cleaning... message displays on the control-panel display. Do not turn the printer off until the
cleaning process has finished. When it is finished, discard the printed page.

TIP: Use this screen to set up automatic cleaning page intervals if desired.

Automatic cleaning page


Learn how to set up automatic cleaning page intervals.

Enable and configure auto cleaning from a non-touchscreen control panel

1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and
then press the OK button.

2. Use the arrow buttons to scroll to Maintenance, and then press the OK button.

3. Use the arrow buttons to scroll to Calibration/Cleaning, and then press the OK button.

4. Use the arrow buttons to scroll to Cleaning page, and then press the OK button.

5. Use the arrow buttons to scroll to the desired automatic cleaning page interval, and then press the OK
button to print the cleaning page.

6. Use the arrow buttons to scroll to Done (at the bottom of the control-panel display), and then press the OK
button.

Enable and configure auto cleaning from an touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Support Tools button.

2. Open the following menus:

– Maintenance

– Calibration/Cleaning

– Cleaning Page

3. Touch the desired automatic cleaning page interval, and then touch the Done button.

ENWW Base printer 51


Clean the Tray 1 pickup roller
This document provides the procedures to clean the tray 1 pickup roller.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 5-1 Part information

Part number Part description

J8J70-67903 Tray 1 Kit (pickup roller and separation roller)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray 1 pickup roller


Follow these steps to remove the tray 1 pickup roller.

1. Do the following:

a. Open the tray 1.

b. Release two tabs (callout 1).

c. Remove the tray 1 pickup roller cover (callout 2).

52 Chapter 5 Printer installation and maintenance ENWW


Figure 5-1 Release two tabs and remove the pickup roller cover

2. Do the following:

a. Release two tabs (callout 1).

b. Remove the tray 1 pickup roller (callout 2).

Figure 5-2 Release two tabs and remove the pickup roller

Clean the Tray 1 rollers


Learn about cleaning the Tray 1 rollers.

▲ Clean the Tray 1 rollers, and then reverse the removal steps to reinstall them.

▲ Use a damp, lint-free cloth to gently clean the roller and pad.

CAUTION:

ENWW Base printer 53


Figure 5-3 Clean the rollers

Install the tray 1 pickup roller


Follow these steps to install the tray 1 pickup roller.

1. Do the following:

a. Hold open two tabs (callout 1).

b. Install the tray 1 pickup roller (callout 2).

c. Release two tabs (callout 1).

Figure 5-4 Install the pickup roller and release two tabs

2. Do the following:

54 Chapter 5 Printer installation and maintenance ENWW


a. Install the tray 1 pickup roller cover (callout 2).

b. Close the two tabs (callout 1).

c. Close the tray 1.

Figure 5-5 Install the pickup roller cover and close two tabs

ENWW Base printer 55


Clean the Tray 1 separation roller
This document provides the procedures to clean the tray 1 separation roller.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 5-2 Part information

Part number Part description

J8J70-67903 Tray 1 Kit (pickup roller and separation roller)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray 1 separation roller


Follow these steps to remove the tray 1 separation roller.

1. Do the following:

a. Open the tray 1.

b. Release two hinge shafts (callout 1).

c. Hold up the lifting plate (callout 2).

56 Chapter 5 Printer installation and maintenance ENWW


Figure 5-6 Release two hinge shafts and hold up the lifting plate

2. Do the following:

a. Release one tab (callout 1).

b. Open the tray 1 separation roller cover (callout 2).

Figure 5-7 Release one tab and open the cover

3. Do the following:

a. Release one tab (callout 1).

b. Remove the tray 1 separation roller (callout 2).

ENWW Base printer 57


Figure 5-8 Release one tab and remove the tray 1 separation roller

Clean the Tray 1 rollers


Learn about cleaning the Tray 1 rollers.

▲ Clean the Tray 1 rollers, and then reverse the removal steps to reinstall them.

▲ Use a damp, lint-free cloth to gently clean the roller and pad.

CAUTION:

Figure 5-9 Clean the rollers

Install the tray 1 separation roller


Follow these steps to install the tray 1 separation roller.

58 Chapter 5 Printer installation and maintenance ENWW


1. Do the following:

a. Hold open one tab (callout 1).

b. Install the tray 1 separation roller (callout 2).

Figure 5-10 Open one tab and install the tray 1 separation roller

2. Do the following:

a. Release one tab (callout 1).

b. Close the tray 1 separation roller cover (callout 2).

Figure 5-11 Release one tab and close the cover

3. Do the following:

ENWW Base printer 59


a. Hold up the lifting plate (callout 2).

b. Attach two hinge shafts (callout 1).

c. Close the tray 1.

Figure 5-12 Hold up the lifting plate and attach two hinge shafts

60 Chapter 5 Printer installation and maintenance ENWW


Clean the Tray 2-x rollers (SFP)
This document provides the procedures to clean the Tray 2-x rollers (SFP.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 5-3 Part information

Part number Part description

J8J70-67904 Tray roller kit

Required tools

● Separation roller tool (provided in the kit)

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray 2 separation and pickup rollers


Follow these steps to remove the tray 2 separation and pickup rollers.

1. Open the paper tray for which the rollers will be replaced.

CAUTION: Do not extend more than one paper tray at a time. Do not use the paper tray as a step. Keep
hands out of the paper trays when closing. All trays must be closed when moving the printer.

ENWW Base printer 61


Figure 5-13 Open the paper tray to locate the rollers

2. Rotate the printer.

Figure 5-14 Rotate the printer

62 Chapter 5 Printer installation and maintenance ENWW


3. Tray 2 rollers only: On the back side of the printer, open the rear door.

Figure 5-15 Open the rear door

4. Tray 2 rollers only: Raise the transfer assembly.

Figure 5-16 Raise the transfer assembly

5. Tray 2 rollers only: Do the following:

● Lower the access cover.

● Go to step 8.

ENWW Base printer 63


Figure 5-17 Lower the access cover

6. Tray 3 rollers only: On the back side of the printer, open the rear lower cover.

Figure 5-18 Open the rear lower cover

7. Tray 3 rollers only: Do the following:

a. Lower the access cover.

b. Go to step 8.

64 Chapter 5 Printer installation and maintenance ENWW


Figure 5-19 Lower the access cover

8. Remove the orange separation roller tool from the packaging.

Figure 5-20 Remove the orange separation roller tool

9. Locate the separation roller.

Figure 5-21 Locate the separation roller

ENWW Base printer 65


10. Install the orange tool in the separation roller until it snaps into place.

Figure 5-22 Install the orange tool in the separation roller

11. Slide the roller to the left.

Figure 5-23 Slide the roller to the left

66 Chapter 5 Printer installation and maintenance ENWW


12. Tilt the end of the tool down (callout 1), and then pull straight out of the printer (callout 2) to remove the
separation roller.

Figure 5-24 Tilt the tool down, and then remove the separation roller

13. Remove the orange tool from the separation roller.

NOTE: The tool will be used to install the new separation roller.

Figure 5-25 Remove the orange tool from the separation roller

ENWW Base printer 67


14. Locate the pickup and feed rollers.

Figure 5-26 Locate the pickup and feed rollers

15. Locate and pull down the blue tab to unlock the pickup and feed rollers.

Figure 5-27 Pull down the blue tab to unlock the pickup and feed rollers

68 Chapter 5 Printer installation and maintenance ENWW


16. Use the blue tab as a handle to slide the rollers to the left to compress the left blue post until it clicks into
place.

Figure 5-28 Slide the blue tab left, compressing the left blue post until it clicks

17. Slightly move the rollers to the right to free them from the blue post. Make sure that the roller is clear of
the black post on the right.

Figure 5-29 Slightly move the rollers to the right to free them from the blue post

ENWW Base printer 69


18. Slightly lift up the front of the roller assembly (callout 1), and then pull the assembly away from the printer
(callout 2) to remove it.

Figure 5-30 Lift up the front of the roller assembly and pull away to remove it

1 2

19. If the left post does not stay in the locked position, press the end of the post left until it clicks into place.

Figure 5-31 Securely lock the left post into position by pressing the end left until it clicks

Clean the Tray 2 rollers


Learn about cleaning the Tray 2 rollers.

▲ Clean the Tray 2 rollers.

▲ Use a damp, lint-free cloth to gently clean the rollers.

CAUTION:

70 Chapter 5 Printer installation and maintenance ENWW


NOTE: The number of rollers depends on the number input accessories installed.

Figure 5-32 Clean the rollers

Install the tray 2 separation and pickup rollers


Follow these steps to install the tray 2 separation and pickup rollers.

1. Align the arrow on the roller assembly with the arrow in the printer, and then slide the rollers into the
printer.

Figure 5-33 Align the roller assembly and slide the rollers into the printer

ENWW Base printer 71


2. Slide the rollers to the right onto the black shaft.

Figure 5-34 Slide the rollers to the right onto the black shaft

3. Confirm correct installation: The white hook on the top of the roller assembly (callout 1) will hook onto a
sheet metal plate (callout 2) when installed correctly.

Figure 5-35 Correctly install the white hook onto a sheet metal plate

72 Chapter 5 Printer installation and maintenance ENWW


4. Locate the lever on the blue shaft on the left, and then release the lever by pressing upward.

NOTE: The blue shaft should spring to the right to click into position to hold the rollers in place.

Figure 5-36 Release the lever by pressing upward

5. Remove the orange tool from the roller assembly by pulling it away from the printer.

Figure 5-37 Remove the orange tool

ENWW Base printer 73


6. IMPORTANT: Pivot the tab up and snap it into place against the rollers to correctly lock the rollers in place.

NOTE: The blue arrow on the printer is hidden when the cover is correctly snapped into place.

Figure 5-38 Pivot the tab up and snap it to lock the rollers correctly in place

7. Incorrect installation: If the rollers are hanging, or at an angle, they are not installed correctly.

Figure 5-39 Rollers hanging at an angle are not installed correctly

74 Chapter 5 Printer installation and maintenance ENWW


8. Correct installation: Make sure that the hook on the top of the rollers is attached to the metal chassis plate
inside the printer. If the rollers are not installed correctly, go back to step 2 and reinstall the assembly.

Figure 5-40 Correctly attach the rollers top hook to the metal chassis plate inside the printer

9. Install the orange separation roller tool onto the replacement separation roller.

NOTE: The tool will snap into place when it is fully installed.

Figure 5-41 Install the replacement separation roller onto the orange tool

ENWW Base printer 75


10. Tilt the orange tool slightly away from the printer, and then install the roller into the printer so that the
opening in the roller (callout 1) fits over the white tab (callout 2) on the printer rail.

Figure 5-42 Slightly tilt the roller tool

1
2

11. When installed correctly, the embossed arrow on the roller case aligns with the white tab on the rail.

Figure 5-43 Install the roller over the white tab with the arrow aligned

12. Do the following:

a. Align the center of the roller with the end of the metal shaft.

b. Slide the roller to the right onto the metal shaft until it snaps into place.

76 Chapter 5 Printer installation and maintenance ENWW


Figure 5-44 Align the roller and slide it onto the metal shaft until it snaps into place

13. Remove the orange tool by pulling it away from the printer.

Figure 5-45 Remove the orange tool

ENWW Base printer 77


14. Tray 3 rollers only: Raise the access cover.

Figure 5-46 Raise the access cover

15. Tray 3 rollers only: On the back side of the printer, close the rear lower cover.

Figure 5-47 Close the rear lower cover

78 Chapter 5 Printer installation and maintenance ENWW


16. Tray 2 rollers only: Close the access cover.

Figure 5-48 Close the access cover

17. Tray 2 rollers only: On the back side of the printer, close the rear door.

Figure 5-49 Close the door

ENWW Base printer 79


18. Close the paper tray for which the rollers were replaced.

Figure 5-50 Close the paper tray

80 Chapter 5 Printer installation and maintenance ENWW


Clean the Tray 2-x rollers (MFP)
This document provides the procedures to clean the Tray 2-x rollers (MFP).

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 5-4 Part information

Part number Part description

J8J70-67904 Tray roller kit

Required tools

● Separation roller tool (provided in the kit)

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray 2 separation and pickup rollers


Follow these steps to remove the tray 2 separation and pickup rollers.

1. Open the paper tray for which the rollers will be replaced.

CAUTION: Do not extend more than one paper tray at a time. Do not use the paper tray as a step. Keep
hands out of the paper trays when closing. All trays must be closed when moving the printer.

ENWW Base printer 81


Figure 5-51 Open the paper tray to locate the rollers

2. Tray 2 rollers only: On the right side of the printer, open the right door.

Figure 5-52 Open the right door

82 Chapter 5 Printer installation and maintenance ENWW


3. Tray 2 rollers only: Raise the transfer assembly.

Figure 5-53 Raise the transfer assembly

4. Tray 2 rollers only: Do the following:

● Lower the access cover.

● Go to step 9.

Figure 5-54 Lower the access cover

ENWW Base printer 83


5. Tray 3 rollers only: On the right side of the printer, open the right lower cover.

Figure 5-55 Open the right lower cover

6. Tray 3 rollers only: Do the following:

a. Lower the access cover.

b. Go to step 9.

Figure 5-56 Lower the access cover

84 Chapter 5 Printer installation and maintenance ENWW


7. M631z/M632fht/Flow M632z/FlowM633z printers only: Open the right door of the paper feeder.

Figure 5-57 Open the paper feeder right door

8. M631z/M632fht/Flow M632z/FlowM633z printers only: Open the right door of the paper feeder.

a. Release the green tab, and then lower the feed assembly cover.

b. Go to step 9.

Figure 5-58 Lower the feed assembly cover

ENWW Base printer 85


9. Remove the orange separation roller tool from the packaging.

Figure 5-59 Remove the orange separation roller tool

10. Locate the separation roller.

Figure 5-60 Locate the separation roller

86 Chapter 5 Printer installation and maintenance ENWW


11. Install the orange tool in the separation roller until it snaps into place.

Figure 5-61 Install the orange tool in the separation roller

12. Slide the roller to the left.

Figure 5-62 Slide the roller to the left

ENWW Base printer 87


13. Tilt the end of the tool down (callout 1), and then pull straight out of the printer (callout 2) to remove the
separation roller.

Figure 5-63 Tilt the tool down, and then remove the separation roller

14. Remove the orange tool from the separation roller.

NOTE: The tool will be used to install the new separation roller.

Figure 5-64 Remove the orange tool from the separation roller

88 Chapter 5 Printer installation and maintenance ENWW


15. Locate the pickup and feed rollers.

Figure 5-65 Locate the pickup and feed rollers

16. Locate and pull down the blue tab to unlock the pickup and feed rollers.

Figure 5-66 Pull down the blue tab to unlock the pickup and feed rollers

ENWW Base printer 89


17. Use the blue tab as a handle to slide the rollers to the left to compress the left blue post until it clicks into
place.

Figure 5-67 Slide the blue tab left, compressing the left blue post until it clicks

18. Slightly move the rollers to the right to free them from the blue post. Make sure that the roller is clear of
the black post on the right.

Figure 5-68 Slightly move the rollers to the right to free them from the blue post

90 Chapter 5 Printer installation and maintenance ENWW


19. Slightly lift up the front of the roller assembly (callout 1), and then pull the assembly away from the printer
(callout 2) to remove it.

Figure 5-69 Lift up the front of the roller assembly and pull away to remove it

1 2

20. If the left post does not stay in the locked position, press the end of the post left until it clicks into place.

Figure 5-70 Securely lock the left post into position by pressing the end left until it clicks

Clean the Tray 2 rollers


Learn about cleaning the Tray 2 rollers.

▲ Clean the Tray 2 rollers.

▲ Use a damp, lint-free cloth to gently clean the rollers.

CAUTION:

ENWW Base printer 91


NOTE: The number of rollers depends on the number input accessories installed.

Figure 5-71 Clean the rollers

Install the tray 2 separation and pickup rollers


Follow these steps to install the tray 2 separation and pickup rollers.

1. Align the arrow on the roller assembly with the arrow in the printer, and then slide the rollers into the
printer.

Figure 5-72 Align the roller assembly and slide the rollers into the printer

92 Chapter 5 Printer installation and maintenance ENWW


2. Slide the rollers to the right onto the black shaft.

Figure 5-73 Slide the rollers to the right onto the black shaft

3. Confirm correct installation: The white hook on the top of the roller assembly (callout 1) will hook onto a
sheet metal plate (callout 2) when installed correctly.

Figure 5-74 Correctly install the white hook onto a sheet metal plate

ENWW Base printer 93


4. Locate the lever on the blue shaft on the left, and then release the lever by pressing upward.

NOTE: The blue shaft should spring to the right to click into position to hold the rollers in place.

Figure 5-75 Release the lever by pressing upward

5. Remove the orange tool from the roller assembly by pulling it away from the printer.

Figure 5-76 Remove the orange tool

94 Chapter 5 Printer installation and maintenance ENWW


6. IMPORTANT: Pivot the tab up and snap it into place against the rollers to correctly lock the rollers in place.

NOTE: The blue arrow on the printer is hidden when the cover is correctly snapped into place.

Figure 5-77 Pivot the tab up and snap it to lock the rollers correctly in place

7. Incorrect installation: If the rollers are hanging, or at an angle, they are not installed correctly.

Figure 5-78 Rollers hanging at an angle are not installed correctly

ENWW Base printer 95


8. Correct installation: Make sure that the hook on the top of the rollers is attached to the metal chassis plate
inside the printer. If the rollers are not installed correctly, go back to step 2 and reinstall the assembly.

Figure 5-79 Correctly attach the rollers top hook to the metal chassis plate inside the printer

9. Install the orange separation roller tool onto the replacement separation roller.

NOTE: The tool will snap into place when it is fully installed.

Figure 5-80 Install the replacement separation roller onto the orange tool

96 Chapter 5 Printer installation and maintenance ENWW


10. Tilt the orange tool slightly away from the printer, and then install the roller into the printer so that the
opening in the roller (callout 1) fits over the white tab (callout 2) on the printer rail.

Figure 5-81 Slightly tilt the roller tool

1
2

11. When installed correctly, the embossed arrow on the roller case aligns with the white tab on the rail.

Figure 5-82 Install the roller over the white tab with the arrow aligned

12. Do the following:

a. Align the center of the roller with the end of the metal shaft.

b. Slide the roller to the right onto the metal shaft until it snaps into place.

ENWW Base printer 97


Figure 5-83 Align the roller and slide it onto the metal shaft until it snaps into place

13. Remove the orange tool by pulling it away from the printer.

Figure 5-84 Remove the orange tool

98 Chapter 5 Printer installation and maintenance ENWW


14. M631z/M632fht/Flow M632z/FlowM633z printers only: Raise the feed assembly cover and securely lock
the green tab.

Figure 5-85 Raise the feed assembly

15. M631z/M632fht/Flow M632z/FlowM633z printers only: Close the right door of the paper feeder.

Figure 5-86 Close the right door of the paper feeder

ENWW Base printer 99


16. Tray 3 rollers only: Raise the access cover.

Figure 5-87 Raise the access cover

17. Tray 3 rollers only: On the right side of the printer, close the right lower cover.

Figure 5-88 Close the right lower cover

100 Chapter 5 Printer installation and maintenance ENWW


18. Tray 2 rollers only: Close the access cover.

Figure 5-89 Close the access cover

19. Tray 2 rollers only: On the right side of the printer, close the right door.

Figure 5-90 Close the door

ENWW Base printer 101


20. Close the paper tray for which the rollers were replaced.

Figure 5-91 Close the paper tray

102 Chapter 5 Printer installation and maintenance ENWW


Input devices
Learn about input device installation and maintenance.

ENWW Input devices 103


Clean the Tray 2-x rollers (SFP)
This document provides the procedures to clean the Tray 2-x rollers (SFP.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 5-5 Part information

Part number Part description

J8J70-67904 Tray roller kit

Required tools

● Separation roller tool (provided in the kit)

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray 2 separation and pickup rollers


Follow these steps to remove the tray 2 separation and pickup rollers.

1. Open the paper tray for which the rollers will be replaced.

CAUTION: Do not extend more than one paper tray at a time. Do not use the paper tray as a step. Keep
hands out of the paper trays when closing. All trays must be closed when moving the printer.

104 Chapter 5 Printer installation and maintenance ENWW


Figure 5-92 Open the paper tray to locate the rollers

2. Rotate the printer.

Figure 5-93 Rotate the printer

ENWW Input devices 105


3. Tray 2 rollers only: On the back side of the printer, open the rear door.

Figure 5-94 Open the rear door

4. Tray 2 rollers only: Raise the transfer assembly.

Figure 5-95 Raise the transfer assembly

5. Tray 2 rollers only: Do the following:

● Lower the access cover.

● Go to step 8.

106 Chapter 5 Printer installation and maintenance ENWW


Figure 5-96 Lower the access cover

6. Tray 3 rollers only: On the back side of the printer, open the rear lower cover.

Figure 5-97 Open the rear lower cover

7. Tray 3 rollers only: Do the following:

a. Lower the access cover.

b. Go to step 8.

ENWW Input devices 107


Figure 5-98 Lower the access cover

8. Remove the orange separation roller tool from the packaging.

Figure 5-99 Remove the orange separation roller tool

9. Locate the separation roller.

Figure 5-100 Locate the separation roller

108 Chapter 5 Printer installation and maintenance ENWW


10. Install the orange tool in the separation roller until it snaps into place.

Figure 5-101 Install the orange tool in the separation roller

11. Slide the roller to the left.

Figure 5-102 Slide the roller to the left

ENWW Input devices 109


12. Tilt the end of the tool down (callout 1), and then pull straight out of the printer (callout 2) to remove the
separation roller.

Figure 5-103 Tilt the tool down, and then remove the separation roller

13. Remove the orange tool from the separation roller.

NOTE: The tool will be used to install the new separation roller.

Figure 5-104 Remove the orange tool from the separation roller

110 Chapter 5 Printer installation and maintenance ENWW


14. Locate the pickup and feed rollers.

Figure 5-105 Locate the pickup and feed rollers

15. Locate and pull down the blue tab to unlock the pickup and feed rollers.

Figure 5-106 Pull down the blue tab to unlock the pickup and feed rollers

ENWW Input devices 111


16. Use the blue tab as a handle to slide the rollers to the left to compress the left blue post until it clicks into
place.

Figure 5-107 Slide the blue tab left, compressing the left blue post until it clicks

17. Slightly move the rollers to the right to free them from the blue post. Make sure that the roller is clear of
the black post on the right.

Figure 5-108 Slightly move the rollers to the right to free them from the blue post

112 Chapter 5 Printer installation and maintenance ENWW


18. Slightly lift up the front of the roller assembly (callout 1), and then pull the assembly away from the printer
(callout 2) to remove it.

Figure 5-109 Lift up the front of the roller assembly and pull away to remove it

1 2

19. If the left post does not stay in the locked position, press the end of the post left until it clicks into place.

Figure 5-110 Securely lock the left post into position by pressing the end left until it clicks

Clean the Tray 2 rollers


Learn about cleaning the Tray 2 rollers.

▲ Clean the Tray 2 rollers.

▲ Use a damp, lint-free cloth to gently clean the rollers.

CAUTION:

ENWW Input devices 113


NOTE: The number of rollers depends on the number input accessories installed.

Figure 5-111 Clean the rollers

Install the tray 2 separation and pickup rollers


Follow these steps to install the tray 2 separation and pickup rollers.

1. Align the arrow on the roller assembly with the arrow in the printer, and then slide the rollers into the
printer.

Figure 5-112 Align the roller assembly and slide the rollers into the printer

114 Chapter 5 Printer installation and maintenance ENWW


2. Slide the rollers to the right onto the black shaft.

Figure 5-113 Slide the rollers to the right onto the black shaft

3. Confirm correct installation: The white hook on the top of the roller assembly (callout 1) will hook onto a
sheet metal plate (callout 2) when installed correctly.

Figure 5-114 Correctly install the white hook onto a sheet metal plate

ENWW Input devices 115


4. Locate the lever on the blue shaft on the left, and then release the lever by pressing upward.

NOTE: The blue shaft should spring to the right to click into position to hold the rollers in place.

Figure 5-115 Release the lever by pressing upward

5. Remove the orange tool from the roller assembly by pulling it away from the printer.

Figure 5-116 Remove the orange tool

116 Chapter 5 Printer installation and maintenance ENWW


6. IMPORTANT: Pivot the tab up and snap it into place against the rollers to correctly lock the rollers in place.

NOTE: The blue arrow on the printer is hidden when the cover is correctly snapped into place.

Figure 5-117 Pivot the tab up and snap it to lock the rollers correctly in place

7. Incorrect installation: If the rollers are hanging, or at an angle, they are not installed correctly.

Figure 5-118 Rollers hanging at an angle are not installed correctly

ENWW Input devices 117


8. Correct installation: Make sure that the hook on the top of the rollers is attached to the metal chassis plate
inside the printer. If the rollers are not installed correctly, go back to step 2 and reinstall the assembly.

Figure 5-119 Correctly attach the rollers top hook to the metal chassis plate inside the printer

9. Install the orange separation roller tool onto the replacement separation roller.

NOTE: The tool will snap into place when it is fully installed.

Figure 5-120 Install the replacement separation roller onto the orange tool

118 Chapter 5 Printer installation and maintenance ENWW


10. Tilt the orange tool slightly away from the printer, and then install the roller into the printer so that the
opening in the roller (callout 1) fits over the white tab (callout 2) on the printer rail.

Figure 5-121 Slightly tilt the roller tool

1
2

11. When installed correctly, the embossed arrow on the roller case aligns with the white tab on the rail.

Figure 5-122 Install the roller over the white tab with the arrow aligned

12. Do the following:

a. Align the center of the roller with the end of the metal shaft.

b. Slide the roller to the right onto the metal shaft until it snaps into place.

ENWW Input devices 119


Figure 5-123 Align the roller and slide it onto the metal shaft until it snaps into place

13. Remove the orange tool by pulling it away from the printer.

Figure 5-124 Remove the orange tool

120 Chapter 5 Printer installation and maintenance ENWW


14. Tray 3 rollers only: Raise the access cover.

Figure 5-125 Raise the access cover

15. Tray 3 rollers only: On the back side of the printer, close the rear lower cover.

Figure 5-126 Close the rear lower cover

ENWW Input devices 121


16. Tray 2 rollers only: Close the access cover.

Figure 5-127 Close the access cover

17. Tray 2 rollers only: On the back side of the printer, close the rear door.

Figure 5-128 Close the door

122 Chapter 5 Printer installation and maintenance ENWW


18. Close the paper tray for which the rollers were replaced.

Figure 5-129 Close the paper tray

ENWW Input devices 123


Clean the Tray 2-x rollers (MFP)
This document provides the procedures to clean the Tray 2-x rollers (MFP).

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 5-6 Part information

Part number Part description

J8J70-67904 Tray roller kit

Required tools

● Separation roller tool (provided in the kit)

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray 2 separation and pickup rollers


Follow these steps to remove the tray 2 separation and pickup rollers.

1. Open the paper tray for which the rollers will be replaced.

CAUTION: Do not extend more than one paper tray at a time. Do not use the paper tray as a step. Keep
hands out of the paper trays when closing. All trays must be closed when moving the printer.

124 Chapter 5 Printer installation and maintenance ENWW


Figure 5-130 Open the paper tray to locate the rollers

2. Tray 2 rollers only: On the right side of the printer, open the right door.

Figure 5-131 Open the right door

ENWW Input devices 125


3. Tray 2 rollers only: Raise the transfer assembly.

Figure 5-132 Raise the transfer assembly

4. Tray 2 rollers only: Do the following:

● Lower the access cover.

● Go to step 9.

Figure 5-133 Lower the access cover

126 Chapter 5 Printer installation and maintenance ENWW


5. Tray 3 rollers only: On the right side of the printer, open the right lower cover.

Figure 5-134 Open the right lower cover

6. Tray 3 rollers only: Do the following:

a. Lower the access cover.

b. Go to step 9.

Figure 5-135 Lower the access cover

ENWW Input devices 127


7. M631z/M632fht/Flow M632z/FlowM633z printers only: Open the right door of the paper feeder.

Figure 5-136 Open the paper feeder right door

8. M631z/M632fht/Flow M632z/FlowM633z printers only: Open the right door of the paper feeder.

a. Release the green tab, and then lower the feed assembly cover.

b. Go to step 9.

Figure 5-137 Lower the feed assembly cover

128 Chapter 5 Printer installation and maintenance ENWW


9. Remove the orange separation roller tool from the packaging.

Figure 5-138 Remove the orange separation roller tool

10. Locate the separation roller.

Figure 5-139 Locate the separation roller

ENWW Input devices 129


11. Install the orange tool in the separation roller until it snaps into place.

Figure 5-140 Install the orange tool in the separation roller

12. Slide the roller to the left.

Figure 5-141 Slide the roller to the left

130 Chapter 5 Printer installation and maintenance ENWW


13. Tilt the end of the tool down (callout 1), and then pull straight out of the printer (callout 2) to remove the
separation roller.

Figure 5-142 Tilt the tool down, and then remove the separation roller

14. Remove the orange tool from the separation roller.

NOTE: The tool will be used to install the new separation roller.

Figure 5-143 Remove the orange tool from the separation roller

ENWW Input devices 131


15. Locate the pickup and feed rollers.

Figure 5-144 Locate the pickup and feed rollers

16. Locate and pull down the blue tab to unlock the pickup and feed rollers.

Figure 5-145 Pull down the blue tab to unlock the pickup and feed rollers

132 Chapter 5 Printer installation and maintenance ENWW


17. Use the blue tab as a handle to slide the rollers to the left to compress the left blue post until it clicks into
place.

Figure 5-146 Slide the blue tab left, compressing the left blue post until it clicks

18. Slightly move the rollers to the right to free them from the blue post. Make sure that the roller is clear of
the black post on the right.

Figure 5-147 Slightly move the rollers to the right to free them from the blue post

ENWW Input devices 133


19. Slightly lift up the front of the roller assembly (callout 1), and then pull the assembly away from the printer
(callout 2) to remove it.

Figure 5-148 Lift up the front of the roller assembly and pull away to remove it

1 2

20. If the left post does not stay in the locked position, press the end of the post left until it clicks into place.

Figure 5-149 Securely lock the left post into position by pressing the end left until it clicks

Clean the Tray 2 rollers


Learn about cleaning the Tray 2 rollers.

▲ Clean the Tray 2 rollers.

▲ Use a damp, lint-free cloth to gently clean the rollers.

CAUTION:

134 Chapter 5 Printer installation and maintenance ENWW


NOTE: The number of rollers depends on the number input accessories installed.

Figure 5-150 Clean the rollers

Install the tray 2 separation and pickup rollers


Follow these steps to install the tray 2 separation and pickup rollers.

1. Align the arrow on the roller assembly with the arrow in the printer, and then slide the rollers into the
printer.

Figure 5-151 Align the roller assembly and slide the rollers into the printer

ENWW Input devices 135


2. Slide the rollers to the right onto the black shaft.

Figure 5-152 Slide the rollers to the right onto the black shaft

3. Confirm correct installation: The white hook on the top of the roller assembly (callout 1) will hook onto a
sheet metal plate (callout 2) when installed correctly.

Figure 5-153 Correctly install the white hook onto a sheet metal plate

136 Chapter 5 Printer installation and maintenance ENWW


4. Locate the lever on the blue shaft on the left, and then release the lever by pressing upward.

NOTE: The blue shaft should spring to the right to click into position to hold the rollers in place.

Figure 5-154 Release the lever by pressing upward

5. Remove the orange tool from the roller assembly by pulling it away from the printer.

Figure 5-155 Remove the orange tool

ENWW Input devices 137


6. IMPORTANT: Pivot the tab up and snap it into place against the rollers to correctly lock the rollers in place.

NOTE: The blue arrow on the printer is hidden when the cover is correctly snapped into place.

Figure 5-156 Pivot the tab up and snap it to lock the rollers correctly in place

7. Incorrect installation: If the rollers are hanging, or at an angle, they are not installed correctly.

Figure 5-157 Rollers hanging at an angle are not installed correctly

138 Chapter 5 Printer installation and maintenance ENWW


8. Correct installation: Make sure that the hook on the top of the rollers is attached to the metal chassis plate
inside the printer. If the rollers are not installed correctly, go back to step 2 and reinstall the assembly.

Figure 5-158 Correctly attach the rollers top hook to the metal chassis plate inside the printer

9. Install the orange separation roller tool onto the replacement separation roller.

NOTE: The tool will snap into place when it is fully installed.

Figure 5-159 Install the replacement separation roller onto the orange tool

ENWW Input devices 139


10. Tilt the orange tool slightly away from the printer, and then install the roller into the printer so that the
opening in the roller (callout 1) fits over the white tab (callout 2) on the printer rail.

Figure 5-160 Slightly tilt the roller tool

1
2

11. When installed correctly, the embossed arrow on the roller case aligns with the white tab on the rail.

Figure 5-161 Install the roller over the white tab with the arrow aligned

12. Do the following:

a. Align the center of the roller with the end of the metal shaft.

b. Slide the roller to the right onto the metal shaft until it snaps into place.

140 Chapter 5 Printer installation and maintenance ENWW


Figure 5-162 Align the roller and slide it onto the metal shaft until it snaps into place

13. Remove the orange tool by pulling it away from the printer.

Figure 5-163 Remove the orange tool

ENWW Input devices 141


14. M631z/M632fht/Flow M632z/FlowM633z printers only: Raise the feed assembly cover and securely lock
the green tab.

Figure 5-164 Raise the feed assembly

15. M631z/M632fht/Flow M632z/FlowM633z printers only: Close the right door of the paper feeder.

Figure 5-165 Close the right door of the paper feeder

142 Chapter 5 Printer installation and maintenance ENWW


16. Tray 3 rollers only: Raise the access cover.

Figure 5-166 Raise the access cover

17. Tray 3 rollers only: On the right side of the printer, close the right lower cover.

Figure 5-167 Close the right lower cover

ENWW Input devices 143


18. Tray 2 rollers only: Close the access cover.

Figure 5-168 Close the access cover

19. Tray 2 rollers only: On the right side of the printer, close the right door.

Figure 5-169 Close the door

144 Chapter 5 Printer installation and maintenance ENWW


20. Close the paper tray for which the rollers were replaced.

Figure 5-170 Close the paper tray

ENWW Input devices 145


146 Chapter 5 Printer installation and maintenance ENWW
6 Theory of operation

Learn about the printer theory of operation.

ENWW 147
Document feeder / scanner
Learn about the printer document feeder and scanner components.

NOTE: This section is for MFP printers only.

148 Chapter 6 Theory of operation ENWW


Document feed system
Learn about the various components of the document feed system.

This section describes the following:

● Sensors in the document feeder

● Document feeder paper path

● Simplex single-pass scanning

● Electronic duplexing (e-duplex) single-pass scanning

● Deskew operation

● Document feeder hinges

The printer supports single-pass electronic duplexing (e-duplex) copy jobs. Two separate scan modules scan the
front-side and back-side of an e-duplex copy job page in a single pass through the document feeder.

For some printer bundles, this ADF supports a smart background feature which auto-crops and adjusts the
image extents (see printer specifications for more information).

Sensors in the document feeder


Learn about the document feeder sensor locations and functions.

The document feeder contains the following sensors:

● ADF paper present sensor: Detects whether a document is present in the document feeder. If paper is
present in the document feeder when copies are made, the printer scans the document using the
document feeder. If no paper is present when copies are made, the printer scans the document using the
scanner glass.

● ADF Y (length) sensor: Detects whether a legal-size original is present in the document feeder.

● ADF jam cover sensor: Detects whether the document feeder cover is open or closed.

● ADF paper path deskew sensor: Detects the top of the page as it enters the deskew rollers.

● ADF paper path pick success sensor: Detects a successful one page feed from the document feeder tray.

NOTE: This sensor uses ultrasonic sound to detect a multi-page paper feed.

● Paper path sensor 1: Detects the top of the page as it approaches the front-side scan module (document
feeder glass).

ENWW Document feeder / scanner 149


Figure 6-1 Document feeder sensors
2 5 1
3

4
Table 6-1 Document feeder sensors

Item Description

1 ADF Y (length) sensor

2 ADF paper present sensor

3 ADF deskew sensor

4 Paper path sensor 1

NOTE: For an e-duplex copy job, this sensor is used to activate the
front-side scan module (in the scanner base) and the front-side
background selector (in the document feeder), if needed.

5 ADF jam cover sensor (open the jam access cover and insert a
folded piece of paper to activate the flag)

Document feeder paper path


Review the following information about the document feeder paper path.

Figure 6-2 Document feeder paper path

150 Chapter 6 Theory of operation ENWW


Table 6-2 Document feeder paper path

Item Description Item Description

1 Input tray 7 Front-side scan module location

NOTE: This scan module (document feeder glass) is


located in the scanner base and is not pictured.

2 Pre-pick roller 8 Back-side scan module

3 Pick roller 9 ADF pick success transmitter

4 ADF pick success receiver 10 Separator roller

5 Deskew drive roller 11 Exit drive roller

6 Prescan drive roller 12 Lift plate

Document feeder simplex operation


Following is the basic sequence of operation for a document feeder simplex job.

1. The ADF jam cover sensor detects when the cover door is in the closed position.

2. The ADF paper present sensor activates when paper is loaded onto the input tray.

3. The feed motor rotates to raise the lift plate and starts to pick the loaded paper.

4. The ADF multi-pick (ultrasonic) sensor activates when the leading edge of the media is driven past the
sensor. The printer firmware registers a successful pick operation.

5. The ADF paper path deskew activates when the leading edge of the paper passes it. The printer firmware
registers the leading edge of the paper position.

6. The leading edge of the paper drives into the nip point of the deskew drive roller and the deskew pinch
rollers. This creates a buckle of paper by the nip point for pick-skew correction.

7. The deskew motor rotates the deskew drive roller to pull the paper into the prescan drive roller.

8. The pick motor stops turning and allows both the pick and feed roller to turn freely while the paper is
pulled in by the deskew drive roller.

9. The feed motor rotates to drive the paper into the prescan front-side sensor. The firmware registers the
leading edge position of the paper as the multi-pick sensor activates.

10. The feed motor continues to rotate and drive the leading edge of the paper through the preset distance
from the multi-pick sensor to the front-side scan zone. The scanner begins the scanning and data retrieval
process.

11. The ADF multi-pick (ultrasonic) sensor deactivates when the trailing edge of the paper passes the sensor.
The firmware registers the trailing edge of the paper position.

12. The feed motor continues to rotate and drive the trailing edge of the paper through the preset distance
from the ADF multi-pick (ultrasonic) sensor to the front-side scan zone. The scanner ends the scanning and
data retrieval process.

13. The feed motor continues to rotate and ejects the trailing edge of the paper into the output bin.

14. One of the following occurs:

ENWW Document feeder / scanner 151


– If the copy job is complete, the ADF paper present sensor deactivates. The feed motor reverses
rotation to raise the pick roller.

– If the copy job is not complete, the ADF paper present sensor is active. The printer firmware detects
additional pages in the input tray and the process repeats.

Document feeder e-duplex operation


Following is the basic sequence of operation for a document feeder simplex job.

NOTE: For an e-duplex copy job, the background scan operation begins immediately after the simplex
sequence of operation ends.

1. The feed motor continues to drive the paper until the leading edge activates the prescan back-side sensor.
The printer firmware registers the position of the leading edge of the paper.

2. The feed motor continues to rotate to drive the leading edge of the paper through the preset distance from
prescan back-side sensor to the back-side background selector scan zone. The back-side background scan
module begins scanning and retrieval of the data.

3. The prescan back-side sensor deactivates when the trailing edge of the paper passes it. The printer
firmware registers the trailing edge of the paper position.

4. The feed motor continues to rotate to drive the trailing edge of the paper edge past the back-side
background selector scan zone.

5. The feed motor continues to rotate and ejects the trailing edge of the paper into the output bin.

6. One of the following occurs:

– If the copy job is complete, the ADF paper present sensor deactivates. The feed motor reverses
rotation to raise the pick roller.

– If the copy job is not complete, the ADF paper present sensor is active. The printer firmware detects
additional pages in the input tray and the process repeats.

Deskew operation
Learn about the document feeder deskew features.

NOTE: For printer deskew specifications, go the HP Web-based interactive Search Engine (WISE) and search for
HP LaserJet Enterprise, Managed, HP PageWide Pro, Enterprise, Managed - Skew Guide (C06363769).

Sliding side guides on the input tray make sure that the paper stack is correctly aligned at the center of the input
tray when paper is loaded in the tray. The correct position of the loaded paper is parallel with the direction of
travel into the document feeder paper path.

The document feeder further reduces paper skew due to improper loading of paper in the input tray by buckling
the paper to create a paper buffer.

The document feeder aligns the leading edge of the paper parallel with the deskew drive rollers before the
paper is driven further into the document feeder paper path.

NOTE: If the page to be copied is smaller than the minimal sliding guide setting, do not use the document
feeder for the copy job. Attempting to copy too small of a page using the document feeder might result in
document feeder jams and/or damage to the original page. Instead, use the flatbed glass to copy the page.

152 Chapter 6 Theory of operation ENWW


Figure 6-3 Document feeder side guides

Document feeder hinges


Review the following information about the document feeder hinges.

The document feeder hinges allow positioning the assembly vertically above the scanner glass to accommodate
the placement of books and other objects up to 25 mm (1.0 in) in height on the scanner glass. The document
feeder still closes (the bottom of the ADF is kept parallel to the scanner glass) and allows the printer to operate.

The document feeder will withstand a downward force of about 4.5 kg (10 lb) applied at the front edge center of
the assembly—when the fulcrum (such as the spine of a book) is located anywhere on the scanner glass and
parallel to its long axis—without breaking, deforming, detaching or experiencing performance degradation.

The document feeder hinges support the assembly in the open position and prevent the document feeder from
suddenly closing and causing damage or a loud noise.

The hinges can hold the document feeder static in all positions higher than 100 mm (3.93 in); measured at the
front of the assembly. Less than 2.3 kg (5 lb) of force is required to open or close the document feeder.

The hinges allow the document feeder to open to an angle of between 60º and 80º from the horizontal position
(this angle will not allow the printer to tip over).

ENWW Document feeder / scanner 153


Figure 6-4 Document feeder open (book mode)

Figure 6-5 Document feeder open (60º to 80º)

Scanning and image capture system


Learn about the scanning and image capture system.

154 Chapter 6 Theory of operation ENWW


The scanner is a carriage-type platen scanner which includes the frame, glass, scan module, and a scan control
board (SCB). The scanner has a sensor to detect legal-sized media and a switch to indicate when the document
feeder is opened.

The document feeder and control panel are attached to the scanner. If the scanner fails, it can be replaced as a
whole unit. The scanner replacement part does not include the document feeder, control panel, or SCB.

ENWW Document feeder / scanner 155


Base printer
Learn about the base printer components.

156 Chapter 6 Theory of operation ENWW


Basic operation
Learn about the basic operation of the printer.

The printer routes all high-level processes through the formatter, which stores font information, processes the
print image, and communicates with the host computer.

The basic printer operation comprises the following systems:

● The engine-control system, which includes the high-voltage and low-voltage power supplies (HVPS and
LVPS), fuser control circuits, and the DC controller printed circuit assembly (PCA)

● The laser scanner system, which forms the latent image on the photosensitive drum

● The image-formation system, which transfers a toner image onto the paper

● The pickup, feed, and delivery system, which uses a system of rollers and belts to transport the paper
through the printer

● Optional accessories (paper feeder, paper decks, staple stacker multi-bin mailbox)

● MFP only: Integrated scanner assembly (document feeder and sub-scanner assembly)

Figure 6-6 Relationship between the main printer systems

ENWW Base printer 157


Sequence of operation
Learn how the DC controller PCA controls the printer operating sequence.

The DC controller PCA controls the operating sequence, as described in the following table.

Table 6-3 Sequence of operation

Period Duration Description

Waiting From the time the power is turned on, the door is ● Heats the fuser film in the fuser
closed, or when the printer exits Sleep mode until the
printer is ready for printing. ● Detects the toner cartridge

● Rotates and stops each motor

● Rotates and stops each fan

● Cleans the transfer roller

Standby From the end of the waiting sequence or the last ● Is in the Ready state
rotation, until the formatter receives a print command,
or until the printer is turned off. ● Enters Sleep mode if the formatter sends the
sleep command

● Rotates and stops each fan

Initial rotation From the time the formatter receives a print command ● Rotates each motor
until the paper enters the paper path.
● Rotates each fan

● Activates the high-voltage power supply (high-


voltage bias)

● Prepares the laser/scanner unit

● Warms the fuser to the correct temperature

Printing From the time the first sheet of paper enters the paper ● Forms the image on the photosensitive drums
path until the last sheet has passed through the fuser.
● Transfers the toner to the paper

● Fuses the toner image onto the paper

Last rotation From the time the last sheet of paper exits the fuser ● Stops each motor
until the motors stop rotating.
● Stops each fan

● Stops the high-voltage power supply (high-


voltage bias)

● Stops the laser/scanner unit

● Turns the fuser heater off

● If another print command is received, the printer


enters the initial rotation period when the last
rotation is complete.

158 Chapter 6 Theory of operation ENWW


Engine-control system
Learn about the engine control system.

The engine-control system receives commands from the formatter and interacts with the other main systems to
coordinate all printer functions. The engine-control system consists of the following components:

● DC controller

● Low-voltage power supply (LVPS)

● High-voltage power supplies (HVPS)

● Fuser power supply (FPS)

Figure 6-7 Engine-control system


Engine-control system
Laser scanner system

DC controller

Image-formation system
Low-voltage power supply

Formatter

High-voltage power supply


Pickup, feed and delivery
system

Fuser control

Input accessory

Output accessory

ENWW Base printer 159


DC controller
Learn about the DC controller.

The DC controller controls the operation of the printer and its components. The DC controller starts the printer
operation when the printer power is turned on and the power supply sends DC voltage to the DC controller. After
the printer enters the standby period, the DC controller sends out various signals to operate motors, solenoids,
and other printer components based on the print command and image data that the host computer sends.

Figure 6-8 DC controller block diagram


Fan

Switch
Motor

Clutch Clutch

Solenoid
LED High-voltage
power supply
Photointerrupter

Photointerrupter Switch

Transfer roller
Sensor
DC controller

Cartridge Output accessory

Switch
Formatter
Fuser

Switch
AC input Low-voltage
power supply

Control panel

Input accessory
Laser scanner assembly

Motors

Learn about the printer motors.

The printer has four motors. The motors drive the components in the paper-feed and image-formation systems.

160 Chapter 6 Theory of operation ENWW


The DC controller monitors the fuser motor and the scanner motor to determine if a motor has failed. It notifies
the formatter when it encounters the following conditions:

● Start up failure: The motor does not reach a specified speed within a specified time from when the motor
starts.

● Rotational failure: The rotational speed of the motor is not in the specified range for a specified time after
the motor reaches a specified speed.

Table 6-4 Motors

Abbreviation Name Purpose Failure detection

M1 Fuser motor Drives the pressure roller, fuser Yes


output roller, output roller,
duplex switchback roller (duplex
models).

M2 Drum motor Drives the photosensitive drum, Yes


primary charging roller, transfer
roller, tray 1 pickup roller, tray 1
feed roller (M607/M608/M609/
E60055/E60065/E60075/
E60155/E60165/E60175
models), tray 2 pickup roller,
tray 2 feed roller, registration
roller, feed roller, duplex feed
roller (duplex models), each
roller for input accessory.

M3 Lifter motor Drives the Tray 2 lifter No

M4 Scanner motor Drives the scanner mirror No

Fans

Learn about the printer fans.

The printer has four fans for preventing the temperature from rising in the printer and for cooling the printed
pages.

The DC controller determines if there is a fan failure and notifies the formatter if the fan locks for a specified time
from when the fan starts.

Table 6-5 Fans

Abbreviation Name Cooling area Type Speed

FM1 Scanner fan Toner cartridge and laser Intake Full


scanner assembly

FM2 Duplex fan Duplex feed area Intake Full

FM3 Cartridge upper fan Toner cartridge, laser Intake Full/Low


scanner assembly, and
around the low-voltage
power supply

FM4 Cartridge lower fan Toner cartridge, laser Intake Full/Low


scanner assembly, and
around the low-voltage
power supply

ENWW Base printer 161


Solenoids

Learn about the printer solenoids.

The printer has four solenoids.

Table 6-6 Solenoids

Abbreviation Component name

SL1 Tray 1 pickup solenoid

SL2 Developer alienation solenoid

SL5 Front door lock solenoid

(E60155/E60165/E60175 models)

SL6 Left door lock solenoid

(E62655/E62665/E62675 models)

Clutches

Learn about the printer clutches.

The printer has four clutches.

Table 6-7 Clutches

Abbreviation Component name

CL1 Tray 1 feed clutch

(M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175 models)

CL2 Duplex feed clutch

CL3 Tray 2 pickup clutch

CL4 Duplex switchback clutch (duplex models)

Switches

Learn about the printer switches.

The printer has nine switches.

Table 6-8 Switches


Abbreviation Component name

SW1 24V interlock switch

SW2 Front door switch

(M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175 models)

162 Chapter 6 Theory of operation ENWW


Table 6-8 Switches (continued)

Abbreviation Component name

SW2 Left door switch

(M631/M632/M633/E62555/E62565/E62575/E62655/E62665/
E62675 models)

SW4 Tray 2 media size switch 1

SW5 Tray 2 media size switch 2

SW6 Rear door switch R

(M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175 models)

SW7 Rear door switch L

(M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175 models)

SW6 Right door switch R

(M631/M632/M633/E62555/E62565/E62575/E62655/E62665/
E62675 models)

SW7 Right door switch L

(M631/M632/M633/E62555/E62565/E62575/E62655/E62665/
E62675 models)

SW301 Test print switch

SW4100 Power switch

Photointerrupter sensors

Learn about the photointerrupter sensors.

The printer has 12 switches.

Table 6-9 Photointerrupter sensors


Abbreviation Component name

PS4300 Tray 2 media out sensor

PS4350 Tray 1 media out sensor

PS4400 Tray 2 media surface sensor

PS4450 FD1 media full sensor

PS4500 Fuser loop sensor

PS4550 Registration sensor

PS4600 Separation roller rotation sensor

PS4650 Fuser output sensor

PS4700 Duplex feed sensor duplex models)

ENWW Base printer 163


Table 6-9 Photointerrupter sensors (continued)

Abbreviation Component name

PS4750 Tray 1 feed sensor

(M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175 models)

PS4800 Fuser pressure release sensor

PS4850 Developer alienation sensor

Sensors

Learn about the printer sensors.

The printer has one sensor (non-photointerrupter)

Table 6-10 Sensors

Abbreviation Component name

TH4200 Environment sensor

LEDs

Learn about the printer LEDs.

The printer has two LEDs.

Table 6-11 LEDs

Abbreviation Component name

LED4100 Power supply LED

LED4950 Pre-exposure LED

164 Chapter 6 Theory of operation ENWW


Low-voltage power supply
Learn about the low-voltage power supply (LVPS).

The low-voltage power-supply (LVPS) circuit converts the AC power from the wall receptacle into the DC voltages
used by the printer components.
AC input

Fuse Low-voltage power supply


FU2101
Fuser
Fuser control
circuit TP
+24VA0

Fuse
FU2102 +24VF Fuse 24V interlock switch
FU605 SW1

Zero crossing ZEROX


detection circuit
+24VB

+24VC1 +24VC2
Rectifying +24VA3
+24VA0
circuit +24VA2
FET
+24VA0
+24V
generation
circuit
+5VA +5VD +5VL
+3.3VF

+3.3VB2 +3.3VC
+5VA
FET +3.3VA
+5V
generation FET
circuit
FET
FET +3.3V
Protection generation
circuit circuit
DC controller
+5VE +5VA

Formatter +3.3VC

Cartridge access switch +24VC2


SW10 (managed MFP)
SW11 (managed SFP) Power switch
SW4101
High-voltage power supply

Low-voltage power supply voltages description

Learn about LVPS voltages.

The low-voltage power supply converts the AC power into three DC voltages, which it then subdivides, as
described in the following table.

Table 6-12 Converted DC voltages


Main DC voltage Sub-voltage Behavior

+24 V +24VA0 Stopped during active OFF or inactive OFF

+24 V +24VA2 Stopped during active OFF or inactive OFF

ENWW Base printer 165


Table 6-12 Converted DC voltages (continued)

Main DC voltage Sub-voltage Behavior

+24 V +24VB Stopped during active OFF or inactive OFF

+24 V +24VC1 Stopped during active OFF or inactive OFF

+24 V +24VC2 Stopped during active OFF or inactive OFF

+24 V +24VF Stopped during active OFF or inactive OFF

+5V +5VA Stopped during inactive OFF

+5V +5VB Stopped during active OFF or inactive OFF

+5V +5VE Stopped during inactive OFF

+5V +5LL Stopped during active OFF or inactive OFF

+3.3V +3.3VA Stopped during inactive OFF

+3.3V +3.3VB2 Stopped during inactive OFF

Supplied intermittently during active OFF

+3.3V +3.3VC Stopped during active OFF or inactive OFF

+3.3V =3.3VF Stopped during active OFF or inactive OFF

Over-current/over-voltage protection

Learn about LVPS protections.

The low-voltage power supply automatically stops supplying the DC voltage to the printer components
whenever it detects excessive current or abnormal voltage. The low-voltage power supply has a protective
circuit against over-current and over-voltage to prevent failures in the power supply circuit.

CAUTION: If DC voltage is not being supplied from the low-voltage power supply, the protective function might
be running. In this case, turn the power switch off and unplug the power cord.

Do not turn the power switch on until the root cause is found and corrected.

If the protective function is active, the DC controller notifies the formatter of a low-voltage power supply failure.
In addition, the low-voltage power supply has two fuses to protect against over-current. If over-current flows
into the AC line, the fuse stops the AC power.

Low-voltage power supply Safety

Learn about LVPS safety.

For personal safety, the printer interrupts +24VB and +24VC power when the cartridge door detection switch is
turned off. This stops DC power supply to the high-voltage power supply (HVPS).

The printer also stops the +24VB power when the +24V interlock switch is turned off. This stops DC power
supply to the following loads:

● High-voltage power supply

● Drum motor

166 Chapter 6 Theory of operation ENWW


● Fuser motor

● Duplex switchback clutch (duplex models)

The remote switch control circuit turns on or off the printer power so that the AC power flows even when the
power switch is turned off. Unplug the printer power cord before disassembling the printer.

Low-voltage power supply functions


Learn about LVPS functions.

The printer has the following low-voltage power supply functions.

Table 6-13 Low-voltage power supply functions

Function Behavior

Inactive OFF The power supply is off.

Active OFF (state of sleep) The low-voltage power supply is output only to the formatter and
DC controller.

ENWW Base printer 167


High-voltage power supply
Learn about the high-voltage power supply (HVPS).

The DC controller controls the high-voltage power supply (HVPS) to generate biases. The high-voltage power
supply delivers the high-voltage biases to the following components used to transfer toner during the image-
formation process:

● Primary charging roller (in the toner cartridge)

● Developing roller (in the toner cartridge)

● Transfer front guide

● Transfer roller

● Static charge eliminator

● Fuser film

● Pressure roller

High-voltage power supply circuits

Learn about HVPS circuits.

The high-voltage power supply contains the following separate circuits.

168 Chapter 6 Theory of operation ENWW


Figure 6-9 HVPS circuits
Fuser

Pressure roller

Fuser film
Cartridge
Static charge
eliminator
To primary charge roller

To developing roller Transfer roller

Transfer front guide

TRFRONT

FUSER
FILM
PRI DEV TR DIS

Primary Static charge Fuser bias circuit


Developing Transfer bias Transfer front guide
charging bias eliminatior
bias circuit circuit bias circuit
circuit bias circuit

High-voltage power supply

DC controller

● Primary-charging-bias generation

The primary charging bias negatively charges the surface of the photosensitive drum to prepare for image
formation.

● Developing-bias generation

The developing bias adheres toner to an electrostatic latent image formed on the photosensitive drum.

● Transfer-bias generation

The primary transfer bias transfers the toner from the photosensitive drum onto the paper.

● Static charge eliminator bias generation

The static charge eliminator bias eliminates the electric charge on the back side of the paper for stable
paper feed and print quality.

● Fuser bias generation

The printer uses instant-on fusing. The fuser bias is DC positive for improved print quality. The fuser bias
circuit is located in the high-voltage power supply.

ENWW Base printer 169


Fuser control
Learn about fuser control operation.

The DC controller and components in the fuser perform the following functions related to fuser operation:

● Control fuser temperature

● Detect fuser failures

● Prevent excessive temperature rise

● Detect remaining life in the fuser

● Determine if the correct fuser is installed

Fuser circuits

Learn about fuser circuits.

The fuser heater control circuit and the fuser heater safety circuit control the fuser temperature according to
commands from the DC controller. The fuser consists of the following major components:

Figure 6-10 Fuser components


TH3

H1, H2 Fuser film

TH1

TP

Pressure roller
TH2

FUSER TEMPERATURE signal

FUSER HEATER CONTROL signal

Fuser heater Fuser heater


control circuit safety circuit

Low-voltage power supply DC controller

170 Chapter 6 Theory of operation ENWW


Table 6-14 Fuser components

Component Abbreviation Name Function

Heater H1 / H2 Fuser heaters Heats the center of the fuser


sleeve

Thermistor (contact type) TH1 Main thermistor Detects the center temperature
of the fuser heater

Thermistor (contact type) TH2 / TH3 Sub-thermistors Detects the edge temperature
of the fuser heater

Thermoswitch (contact type) TP1 Thermal fuse Prevents an abnormal


temperature rise in the fuser
heater

Fuser control functions

Learn about fuser control functions.

The printer has the following fuser control functions.

ENWW Base printer 171


Figure 6-11 Fuser components
AC input

Low-voltage suppry supply DC controller


Zero crossing /ZEROX
detection
circuit
Fuser control
circuit

Relay control RLD Fuser heater


RL2501
circuit safety circuit

FSAFE
RL2502
CURCK
Current
detection CURRMS
circuit

HEAT1
Fuser heater HEAT2
control circuit
FSAFE3

+24VC1
+24VF

TP
SUBTH2
TH3
MAINTH
TH1
SUBTH1
TH2
+3.3VF0

H1, H2 +3.3VC2

Fuser film ass’y

FSRNEW
Pressure roller

FU7002

Fuser

172 Chapter 6 Theory of operation ENWW


Table 6-15 Fuser control functions

Function Supported feature

Fuser temperature control Yes

Heat up error detection Yes

Low temperature error detection Yes

High temperature error detection Yes

Breaking of a heater wire detection No

Frequency detection circuit failure detection Yes

Low-voltage power supply failure detection Yes

Fuser pressure release mechanism failure detection Yes

Brand new fuser detection Yes

Fuser type discrepancy detection Yes

Fuser type identification detection Yes

Fuser presence detection Yes

Fuser life detection Yes

Fuser roller cleaning Yes

Fuser heater protection

Learn about fuser heater protection.

Fuser heater protection is a feature that detects excessive temperatures in the fuser and interrupts the power
supply to the fuser heater.

The following three protective components prevent the fuser heater from excessive rising temperature:

● DC controller

When a thermistor or sub-thermistor detects a temperature above a certain threshold, the DC controller
interrupts power to the specific heater.

● Fuser-heater safety circuit

The fuser heater safety circuit monitors the detected temperature of the sub-thermistors.

● Thermoswitch

If the temperature in the heaters is abnormally high, and the temperature in the thermoswitch exceeds a
specified value, the contact to the thermoswitch breaks.

ENWW Base printer 173


Engine laser/scanner system
Learn about the printer laser/scanner system.

The laser/scanner system forms the latent electrostatic image on the photosensitive drum(s) inside the toner
cartridge.

The DC controller receives instructions from the formatter regarding the image of the page to be printed. The DC
controller signals the lasers to emit light, and the laser beams pass through lenses and onto the scanner mirror,
which rotates at a constant speed. The mirror reflects the beam onto the photosensitive drum in the pattern
required for the image, exposing the surface of the drum so it can receive toner.

The main components of the laser/scanner system, which are controlled by signals sent from the DC controller,
are:

● Laser assembly

● Scanner motor assembly

● Beam detect (BD) sensor

● Scanner mirror

Figure 6-12 Laser/scanner system

DC controller

Laser ass’y

Scanner mirror
BD sensor

Scanner motor ass’y

Photosensitive drum

Laser/scanner failure detection


Learn about laser/scanner failure detection.

174 Chapter 6 Theory of operation ENWW


The DC controller determines an optical unit failure and notifies the formatter of the error status when any of the
following occurs:

Laser scanner failure detection

● Laser/scanner motor startup failure

The scanner motor does not reach a specified rotation frequency within a specified period of time from
when the laser/scanner starts up.

● Laser/scanner motor abnormal rotation

The laser/scanner motor does not reach a specified rotational frequency within a specified period of time
during a print operation.

Safety
Learn about laser/scanner safety.

The laser/scanner assembly has a mechanical laser shutter. For the safety of users and service technicians, the
laser shutter interrupts the optical path of the laser/scanner assembly when the following door is opened:

● Rear door (SW6, SW7) for M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175)

● Right door (SW6, SW7) for M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675)

ENWW Base printer 175


Image-formation process
Learn about the image-formation process.

The image-formation system creates the printed image on the paper. The system consists of the following
components:

● Toner cartridge

● Transfer roller

● Fuser

● Laser/scanner

● High-voltage power supply

The DC Controller controls the internal components of the image formation system (according to commands
received from the formatter) to form the toner image on the photosensitive drum surface. The toner image is
then transferred to the print media and fused.

Figure 6-13 Image-formation system


Fuser

Laser scanner ass’y

Cartridge

Transfer roller

High-voltage power supply

DC controller

NOTE: The primary charging roller and developer roller are located in the toner cartridge.

Drum motor

● Photosensitive drum

● Developing roller

176 Chapter 6 Theory of operation ENWW


● Primary charging roller (follows the photosensitive drum)

● Transfer roller (follows the photosensitive drum)

Fuser motor

● Pressure roller

● Fuser film (follows the pressure roller)

Figure 6-14 Motors (image-formation system)

SL2

M2 M1

DC controller

Abbreviation Component

M1 Fuser motor

M2 Drum motor

SL2 Developer alienation solenoid

The following figure shows the location of the sensors:

ENWW Base printer 177


Figure 6-15 Toner-level sensor

LED4950

Toner level sensor

PS4850

DC contoller

Abbreviation Component

LED4950 Pre-exposure LED

PS4850 Developer alienation sensor

Toner-level sensor

The image-formation process consists of seven steps divided into five functional blocks.

Figure 6-16 Image-formation process overview


: Paper path Latent image formation

: Direction of drum rotation 3. Laser beam exposure

: Functional block
2. Primary charging

: Step Developing
1. Pre-exposure
4. Developing
Drum cleaning
8. Drum cleaning

Delivery 7. Fusing 6. Separation 5. Transfer Pickup

Fusing Transfer

178 Chapter 6 Theory of operation ENWW


Table 6-16 Image formation process

Functional block Step Description

Latent image formation 1. Pre-exposure An invisible latent image forms on the


surface of the photosensitive drum.

Latent image formation 2. Primary charging An invisible latent image forms on the
surface of the photosensitive drum.

Latent image formation 3. Laser-beam exposure An invisible latent image forms on the
surface of the photosensitive drum.

Development 4. Development Toner adheres to the electrostatic latent


image on the photosensitive drum.

Transfer 5. Transfer The toner image transfers to the paper.

Transfer 6. Separation The toner image transfers to the paper.

Fusing 7. Fusing The toner fuses to the paper to make a


permanent image.

Drum cleaning 8. Drum cleaning Residual toner is removed from the drum.

Step 1: Pre-exposure
Learn about the image formation pre-exposure step.

Light from the pre-exposure LED strikes the surface of the photosensitive drum to remove any residual electrical
charges from the drum surface.

Figure 6-17 Pre-exposure

LED

Photosensitive drum

Step 2: Primary charging


Learn about the image formation primary charging step.

To prepare for latent image formation, the surface of the photosensitive drum is charged with a uniform
negative charge. The primary charging roller receives the primary charging bias, and then the roller charges the
drum by direct contact.

ENWW Base printer 179


Figure 6-18 Primary charging

Primary charging roller

Primary charging bias

Photosensitive drum

Step 3: Laser-beam exposure


Learn about the image formation laser-beam exposure step.

The laser beam strikes the photosensitive drum to neutralize the negative charge on the portions of the drum
surface where the image will form. An electrostatic latent image forms where the negative charge was
neutralized. The neutralized areas on the drum are ready to accept toner.

Figure 6-19 Laser-beam exposure

Step 4: Development
Learn about the image formation development step.

A developing bias is applied to the developing roller. The toner acquires a negative charge as a result of the
friction from the developing roller rotating against the developing blade. Because the negatively charged surface
of the photosensitive drums were neutralized where they have been struck by the laser beam, the toner adheres
to those areas on the drums. The latent image becomes visible on the surface of the drum.

180 Chapter 6 Theory of operation ENWW


Figure 6-20 Development

Developer roller
Developer blade

Developing bias

Photosensitive drum

Step 5: Primary transfer


Learn about the image formation transfer step.

The transfer bias is applied to the transfer roller to give the paper a positive charge. The positively charged paper
attracts the negatively charged toner from the photosensitive drum surface.

Figure 6-21 Transfer

Photosensitive
drum

Paper
Transfer roller

Transfer bias

Step 6: Separation
Learn about the image formation separation step.

The elasticity of the paper and the curvature of the photosensitive drum cause the paper to separate from the
drum surface. The static charge eliminator reduces back side static discharge of the paper for stable paper
feeding and image quality.

ENWW Base printer 181


Figure 6-22 Separation

Photosensitive
drum

Paper
Static charge eliminator
Transfer roller

Step 7: Fusing
Learn about the image formation fusing step.

The printer uses an on-demand fusing method to adhere the toner image onto the page. As the page passes
through the heated and pressurized rollers in the fuser the toner melts onto the page. The toner image is now
permanently fused to the page. A fusing bias applied to the pressure roller improves image quality.

Figure 6-23 Fusing


Fuser heater

Fuser film

Paper

Pressure roller

Step 8: Drum cleaning


Learn about the image formation drum cleaning step.

The cleaning blade scrapes the residual toner off the surface of the photosensitive drum and deposits it in the
toner collection portion of the cartridge or in an external toner collection unit (TCU). The drum is now clear and
ready for the next image-formation process.

182 Chapter 6 Theory of operation ENWW


Figure 6-24 Drum cleaning
Cleaning blade

Photosensitive
drum

Residual toner collection box

ENWW Base printer 183


Toner cartridge
Learn about the toner cartridge.

The following sections discuss the printer toner cartridge.

Design
Learn about toner cartridge design features.

The toner cartridge is filled with toner and consists of the following components:

● Photosensitive drum

● Developer

● Primary-charging roller

● E-label

The DC controller rotates the drum motor to drive the photosensitive drum, developing roller, and the primary-
charging roller.

Figure 6-25 Toner cartridge system


DC controller

M2

PS4850 Photosensitive drum

Primary charging roller

E-label Toner level sensor

SL2
Developer roller
Cartridge

Table 6-17 Toner cartridge functions


Function Applied

Toner cartridge presence detection Yes

Toner level detection Yes

Toner cartridge life detection Yes

Toner cartridge mis-installation detection No

Drum discharge No

Developer alienation control Yes

Toner level sensor mechanism malfunction No

184 Chapter 6 Theory of operation ENWW


Table 6-17 Toner cartridge functions (continued)

Function Applied

Transfer cleaning Yes

Primary charging roller cleaning No

Memory chip
Learn about the toner cartridge memory chip.

The memory chip is non-volatile memory that stores information about the usage of the toner cartridge and
helps protect the customer from counterfeit cartridges. This chip is also used to detect the presence of a
cartridge within the printer or when a cartridge is installed in the wrong slot. The printer reads and writes the
data in the memory chip.

Dynamic security
Learn about dynamic-security-enabled printers.

NOTE: All printer models might not support the Dynamic security feature.

Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges using a non-HP chip
or modified or non-HP circuitry* might not work. And, those that work today might not work in the future.

As is standard in the printing business, HP has a process for authenticating cartridges. HP continues to use
security measures to protect the quality of our customer experiences, maintain the integrity of our printing
systems, and protect our intellectual property. These measures include authentication methods that change
periodically and might prevent some third-party supplies from working now or in the future. HP printers and
original HP cartridges deliver the best quality, security and reliability. When cartridges are cloned or
counterfeited, the customer is exposed to quality and potential security risks, compromising the printing
experience.

*Non-HP Chips and modified or non-HP electronic circuitry are not produced or validated by HP. HP cannot
guarantee that these chips or circuitry will work in your printer now or in the future. If you are using non-original
HP cartridges, please check with your supplier to ensure your cartridge has an original HP security chip or
unmodified HP electronic circuitry.

JetIntelligence
Learn about JetIntelligence enabled printers.

JetIntelligence supports two features for managing toner cartridges.

● The authentication feature allows customers to specify the use of only genuine HP toner cartridges in the
printer.

● The anti-theft feature enables locking a cartridge to a specific printer or fleet of printers.

Authentication

The genuine HP authentication feature allows a customer to specify that only genuine HP supplies can be used in
a printer. If a non-HP or used supply is installed, the printer will not print. This feature is disabled by default, and
can be enabled or disabled from the control panel or the Embedded Web Server (EWS).

ENWW Base printer 185


If a genuine HP toner cartridge from another printer is moved to a printer with this feature enabled, the toner
cartridge will authenticate and print, unless the toner cartridge has passed the low state. If the toner cartridge
has passed the low state, an Unauthorized Cartridgemessage displays on the control panel.

If a non-HP toner cartridge is used in a printer with this feature enabled, the message Unauthorized Cartridge
appears on the control-panel display.

NOTE: If a customer suspects they have a counterfeit cartridge, they should report it by going to
www.hp.com/go/anticounterfeit and selecting Report now.

Anti-theft

The toner cartridge anti-theft feature allows a customer to configure the printer to automatically lock genuine
HP toner cartridges to a specific printer or fleet of printers when they are installed. A locked toner cartridge will
only work in the specified printer or fleet of printers. This feature prevents toner cartridges from being stolen
and used in another printer, or from being moved from an authorized printer to an unauthorized printer. This
feature is disabled by default, and can be enabled or disabled from the control panel, the Embedded Web Server
(EWS), or Web Jetadmin.

When the anti-theft feature is enabled, the toner cartridge in a printer will only work in the specified printer or
fleet of printers. If a locked toner cartridge is moved to another printer, the cartridge will not print and the
message Protected Cartridge appears on the control-panel display.

NOTE: When a toner cartridge is locked to a specific printer or fleet of printers, it cannot be unlocked. This is a
permanent operation.

186 Chapter 6 Theory of operation ENWW


Engine pickup, feed, and delivery system
Learn about the printer pickup, feed and delivery system.

The DC controller controls the pickup, feed, and delivery system according to commands from the formatter. The
pickup, feed, and delivery system uses a series of rollers to move the paper through the printer.

The pickup, feed, and delivery system consists of the following three functional blocks.

● Pickup-and-feed-block: Controls the movement of the paper from each pickup source to the fuser inlet

● Fuser-and-delivery-block: Controls the movement of the paper from the fuser to the delivery destination

● Duplex block: Controls the movement of the paper from the duplex switchback unit to the duplex re-pickup
unit (duplex models only)

ENWW Base printer 187


Fuser-and-delivery block
Simplex paper path
Duplex paper path

Pickup-and-feed block
Duplex block

188 Chapter 6 Theory of operation ENWW


Pickup, feed, and delivery functions
Learn about the engine pickup, feed, and delivery functions.

The following table shows the supported functions for the engine pickup, feed, and delivery system.

Table 6-18 Pickup, feed, and delivery functions

Function Supported

Tray 2 media size detection Yes

Tray 2 presence detection Yes

Tray 2 media surface detection Yes

Tray 2 media presence detection Yes

Tray 2 media level detection No

Tray 2 lift-up control Yes

Tray 2 lift-down control No

Tray 2 multiple-feed prevention mechanism Yes

Tray 1 media presence detection Yes

Tray 1 media width detection No

Tray 1 last-media detection No

Skew-feed prevention mechanism Yes

Feed speed control (duplex models) Yes

Loop control Yes

Media detection No

OHT detection No

Image leading edge positioning Yes

Media length detection Yes

Media width detection Yes

Pressure roller pressure release control Yes

Output bin media-full detection Yes

Automatic delivery Yes

Duplex switchback control (duplex models Yes

Duplex feed control (duplex models) Yes

Unit causing the jam notice Yes

Brand new pickup roller detection Yes

Photo sensors and switches


Learn about the engine pickup, feed, and delivery sensors and switches.

The following figure shows the sensors and switches for the engine pickup, feed, and delivery system.

ENWW Base printer 189


Figure 6-26 Photo sensors and switches (engine pickup, feed, and delivery system)

PS4450
PS4650
PS4500

PS4350 PS4750 PS4550


PS4700

PS4600

SW4 SW5 PS4300

PS4350
PS4400

M607/M608/M609 only M631/M632/M633 only


Table 6-19 Photo sensors and switches (engine pickup, feed, and delivery system)

Abbreviation Component

PS4300 Tray 2 media out sensor

PS4350 Tray 1 media out sensor

PS4400 Tray 2 media surface sensor

PS4450 FD1 media full sensor

PS4500 Fuser loop sensor

PS4550 Registration sensor

PS4600 Separation roller rotation sensor

PS4650 Fusor output sensor

PS4700 Duplex feed sensor (duplex models)

PS4750 Tray 1 feed sensor (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175)

SW4 Tray 2 media size switch 1

SW5 Tray 2 media size switch 2

Motors, clutches, and solenoids


Learn about the engine pickup, feed, and delivery motors, clutches, and solenoids.

The following figure shows the motors, clutches, and solenoids for the engine pickup, feed, and delivery system.

190 Chapter 6 Theory of operation ENWW


Figure 6-27 Motors, clutches, and solenoids (engine pickup, feed, and delivery system)
M1

CL4

CL2

SL1 CL1 M3 CL3 SL1

M2
M607/M608/M609 only M631/M632/M633 only
Table 6-20 Motors, clutches, and solenoids (engine pickup, feed, and delivery system)

Abbreviation Component

M1 Fuser motor

M2 Drum motor

M3 Lifter motor

SL1 Tray 1 pickup solenoid

CL1 Tray 1 feed clutch (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175)

CL2 Duplex feed clutch (duplex models)

CL3 Tray 2 pickup clutch

CL4 Duplex switchback clutch (duplex models)

ENWW Base printer 191


Jam detection/prevention
Learn about the engine pickup, feed, and delivery jam detection/prevention.

The printer uses sensors to detect the paper as it moves through the paper path and to report to the DC
controller if the paper has jammed.

The following figure shows the location of the sensors in the paper path:

192 Chapter 6 Theory of operation ENWW


Figure 6-28 Jam detection sensors
Simplex paper path
Duplex paper path

PS4450
PS4650
PS4500

M607/M608/M609 only PS4550


PS4750
PS4700

M631/M632/M633 only

PS4400

PS3601

PS3401

PS4501

PS5601

ENWW Base printer 193


Table 6-21 Paper path sensors

Abbreviation Component

PS3401 Paper deck tray 1 feed sensor/HCI feed sensor (1x550-sheet paper deck, 3x550-sheet paper deck, 2,550-
sheet paper deck, and 2,100-sheet paper deck)

PS3601 PF feed sensor (550-sheet paper feeder and envelope feeder)

PS4400 Tray 2 media surface sensor

PS4450 FD1 media full sensor

PS4500 Fuser loop sensor

PS4501 Paper deck Tray 2 feed sensor (3x550-sheet paper deck and 2,550-sheet paper deck)

PS4550 Registration sensor

PS4650 Fuser output sensor

PS4700 Duplex feed sensor (duplex models)

PS4750 Tray 1 feed sensor (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175)

PS5601 Paper deck Tray 3 feed sensor (3x550-sheet paper deck)

The printer determines that a jam has occurred if one of these sensors detects paper at an inappropriate time.
The DC controller stops the print operation and notifies the formatter.

● No pick jam 1

● No pick jam 2

● No pick jam 3

● Pickup stay jam1

● Fuser delivery delay jam 1

● Fuser deliver stay jam 1

● Residual paper jam 1

● Residual paper jam 2

● Door open jam 1

● Fuser wrap jam 1

● Duplex re-pickup jam 1

● Delivery delay jam 1

● Duplex feed delay jam 1

● Inappropriate to the delivery path jam 2

194 Chapter 6 Theory of operation ENWW


Input devices
Learn about the input devices.

Table 6-22 Optional input accessories

Printer Accessory

M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 Envelope feeder

M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675

M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 550-sheet paper feeder

M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675

M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675 1x550-sheet paper deck

M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675 3x550-sheet paper deck

M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 2,100-sheet paper deck (HCI)

M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675 2,550-sheet paper deck

ENWW Input devices 195


550-sheet paper feeder (PF)
Learn about the optional 550-sheet paper feeder.

The 550-sheet paper feeder (PF) is installed under the printer. It picks up paper and feeds it into the printer.

Controller (550-sheet paper feeder)


Learn about the controller (550-sheet paper feeder).

The paper feeder controller controls the operational sequence of the paper feeder.

Figure 6-29 Controller for the 550-sheet PF

550-sheet paper feeder/envepole feeder

Motor
+3.3VB

+24VA
Clutch

DC controller Paper feeder controller

Photointerruptor

Switch

Paper path (550-sheet paper feeder)


Learn about the paper path (550-sheet paper feeder).

The following figure shows the paper path when the 550-sheet paper feeder is installed.

196 Chapter 6 Theory of operation ENWW


Figure 6-30 Paper path for the 550-sheet PF

Pickup and feed components (550-sheet paper feeder)


Learn about the pickup and feed components (550-sheet paper feeder).

The 550-sheet paper feeder has one motor for lifting the tray and feeding paper.

ENWW Input devices 197


Figure 6-31 Pickup and feed components for the 550-sheet PF

M2

CL3602

PS900
PS3601
PS3602

SW3601 SW3602 PS3603

CL3601
M3601

Table 6-23 Pickup and feed components for the 550-sheet PF

Component type Abbreviation Component name

Motors M2 Drum motor (included in the printer)

Motors M3601 PF lifter motor (lifts the tray)

NOTE: The paper feeder does not detect motor failure.

Clutches CL3601 PF pickup clutch

Clutches CL3602 PF feed clutch

Switches SW3601 PF media size switch 1

Switches SW3602 PF media size switch 2

Switches SW3603 PF door switch

Sensors PS3601 PF feed sensor

Sensors PS3602 PF media out sensor

Sensors PS3603 PF media surface sensor

Sensors PS900 PF separation roller rotation sensor

Table 6-24 Pickup and feed functions for the 550-sheet PF


Function Supported feature

Tray lift-up control Yes

Tray presence detection Yes

Tray media size detection Yes

Tray media stack surface detection Yes

198 Chapter 6 Theory of operation ENWW


Table 6-24 Pickup and feed functions for the 550-sheet PF (continued)

Function Supported feature

Tray media out detection Yes

Tray media level detection No

Multiple-feed prevention Yes

Automatic delivery Yes

Jam detection (550-sheet paper feeder)


Learn about the jam detection (550-sheet paper feeder).

The printer DC controller detects jams during pickup or feed from the 550-sheet paper feeder.

ENWW Input devices 199


2,100-sheet paper deck (HCI)
Learn about the optional 2,100-sheet paper deck.

The 2,100-sheet HCI (high capacity input) paper deck is an optional accessory for the M607/M608/M609/
E60055/E60065/E60075/E60155/E60165/E60175 models.

The HCI paper deck is installed under the printer. It picks up paper and feeds it into the printer.

Controller (2,100-sheet paper deck)


Learn about the controller (2,100-sheet paper deck).

The HCI controller controls the operational sequence of the HCI.

Figure 6-32 Controller for the 2,100-sheet HCI

2100-sheet paper deck

Motor
+3.3VB

+24VA
Clutch

DC controller HCI controller

Photointerruptor

Switch

Paper path (2,100-sheet paper deck)


Learn about the paper path (2,100-sheet paper deck).

The following figure shows the paper path when the 2,100-sheet HCI is installed.

200 Chapter 6 Theory of operation ENWW


Figure 6-33 Paper path for the 2,100-sheet HCI

Pickup and feed components (2,100-sheet paper deck)


Learn about the pickup and feed components (2,100-sheet paper deck).

The HCI paper deck has one motor for lifting the tray and feeding paper.

ENWW Input devices 201


Figure 6-34 Pickup and feed components for the 2,100-sheet HCI

M2

CL3402

CL3401

PS900a
PS3402
SW3402 SW3401 PS3401

PS3403

M3401

SW3403

Table 6-25 Pickup and feed components for the 2,100-sheet HCI

Component type Abbreviation Component name

Motors M2 Drum motor (included in the printer)

Motors M3401 HCI lifter motor (lifts the tray)

NOTE: The paper feeder does not detect motor failure.

Clutches CL3401 HCI pickup clutch

Clutches CL3402 HCI feed clutch

Switches SW3401 HCI media size switch 1

Switches SW3402 HCI front door switch

Switches SW3403 HCI rear door switch

Sensors PS3401 HCI feed sensor

Sensors PS3402 HCI media out sensor

Sensors PS3403 HCI media surface sensor

Sensors PS900a HCI separation roller rotation sensor

202 Chapter 6 Theory of operation ENWW


Table 6-26 Paper pickup and feed functions for the 2,100-sheet HCI

Function Supported feature

HCI lift-up control Yes

HCI presence detection Yes

HCI media size detection Yes

HCI media stack surface detection Yes

HCI media out detection Yes

HCI media level detection No

Multiple-feed prevention Yes

Automatic delivery Yes

Jam detection (2,100-sheet paper deck)


Learn about the jam detection (2,100-sheet paper deck).

The printer DC controller detects jams during pickup or feed from the HCI paper deck.

ENWW Input devices 203


1x550, 3x550, 2,550-sheet paper decks (PD)
Learn about the optional 1x550, 3x550, 2,550-sheet paper decks.

The 1x.550, 3x550, and 2,100-sheet paper decks are optional accessories for the M631/M632/M633/E62555/
E62565/E62575/E62655/E62665/E62675 models.

The paper deck is installed under the printer. It picks up paper and feeds it into the printer.

Controller (1x550, 3x550, 2,550-sheet paper decks)


Learn about the controller (1x550, 3x550, 2,550-sheet paper decks).

The paper deck controller controls the operational sequence of the paper deck.

Figure 6-35 Controller for the 1x550, 3x550, and 2,550 paper decks

1x550-sheet paper deck/3x550-sheet paper deck/2550-sheet paper deck

Motor
+3.3VB

+24VA
Clutch

DC controller Paper deck controller

Photointerruptor

Switch

Paper path (1x550, 3x550, 2,550-sheet paper decks)


Learn about the paper path (1x550, 3x550, 2,550-sheet paper decks).

The following figures show the paper path for the 1x550, 3x550, and 2,550 paper decks.

204 Chapter 6 Theory of operation ENWW


Figure 6-36 Paper path for the 1x550 PD

ENWW Input devices 205


Figure 6-37 Paper path for the 3x550 PD

206 Chapter 6 Theory of operation ENWW


Figure 6-38 Paper path for the 2,550 PD

Pickup and feed components (1x550, 3x550, 2,550-sheet paper decks)


Learn about the pickup and feed components (1x550, 3x550, 2,550-sheet paper decks).

ENWW Input devices 207


The paper deck picks up the sheet of paper in the HCI tray and feeds it to the printer. Each paper deck has one
motor for lifting up the cassette.

Figure 6-39 Pickup and feed components for 1x550 paper deck and 3x550 paper deck

M2

CL3402

PS900a
PS3401
SW3401 SW3402 PS3402
CL3401

M3401 PS3403 PS4501

PS900b CL4502

PS4502
SW4501 SW4502
CL4501

M4501 PS4503 PS5601

PS900c CL5602
PS5602
SW5601 SW5602
SW3403
CL5601
M5601 PS5603

Table 6-27 Pickup and feed components for 1x550 paper deck and 3x550 paper deck
Component type Abbreviation Component name 1x550 3x550

Motors M2 Drum motor (included in the printer) No No

Motors M3401 PD tray 1 lifter motor Yes Yes

NOTE: The paper feeder does not detect motor failure.

Motors M4501 PD tray 2 lifter motor No Yes

NOTE: The paper feeder does not detect motor failure.

Motors M5601 PD tray 3 lifter motor No Yes

NOTE: The paper feeder does not detect motor failure.

Clutches CL3401 PD tray 1 pickup clutch Yes Yes

Clutches CL3402 PD tray 1 feed clutch Yes Yes

Clutches CL4501 PD tray 2 pickup clutch No Yes

Clutches CL4502 PD tray 2 feed clutch No Yes

Clutches CL5601 PD tray 3 pickup clutch No Yes

208 Chapter 6 Theory of operation ENWW


Table 6-27 Pickup and feed components for 1x550 paper deck and 3x550 paper deck (continued)

Component type Abbreviation Component name 1x550 3x550

Clutches CL5602 PD tray 3 feed clutch No Yes

Switches SW3401 PD tray 1 media size switch 1 Yes Yes

Switches SW3402 PD tray 1 media size s2 Yes Yes

Switches SW4501 PD tray 2 media size switch 1 No Yes

Switches SW4502 PD tray 2 media size switch 2 No Yes

Switches SW5601 PD tray 3 media size switch 1 No Yes

Switches SW5602 PD tray 3 media size switch 2 No Yes

Switches SW3403 PD door switch No Yes

Sensors PS3401 PD tray 1 feed sensor Yes Yes

Sensors PS3402 PD tray 1 media out sensor Yes Yes

Sensors PS3403 PD tray 1 media surface sensor Yes Yes

Sensors PS4501 PD tray 2 feed sensor No Yes

Sensors PS4502 PD tray 2 media out sensor No Yes

Sensors PS4503 PD tray 2 media surface sensor No Yes

Sensors PS5601 PD tray 3 feed sensor No Yes

Sensors PS5602 PD tray 3 media out sensor No Yes

Sensors PS5603 PD tray 3 media surface sensor No Yes

Sensors PS900a PD separation roller rotation sensor 1 Yes Yes

Sensors PS900b PD separation roller rotation sensor 21 No Yes

Sensors PS900c PD separation roller rotation sensor 31 No Yes

ENWW Input devices 209


Figure 6-40 Pickup and feed components for 2550-sheet paper deck

M2

CL3402

PS900a PS3401
SW3401 SW3402 PS3402
CL3401

M3401 PS4501
PS3403

PS900b CL4502
SW4501 PS4502

PS4503
CL4501

SW3403

M4501

Table 6-28 Pickup and feed components for 1x550 paper deck and 3x550 paper deck
Component type Abbreviation Component name

Motors M2 Drum motor (included in the printer)

Motors M3401 PD tray 1 lifter motor

Motors M4501 PD tray 2 lifter motor

Clutches CL3401 PD tray 1 pickup clutch

Clutches CL3402 PD tray 1 feed clutch

Clutches CL4501 PD tray 2 pickup clutch

Clutches CL4502 PD tray 2 feed clutch

Switches SW3401 PD tray 1 media size switch 1

Switches SW3402 PD tray 1 media size s2

Switches SW4501 PD tray 2 media size switch 1

Switches SW3403 PD door switch

Sensors PS3401 PD tray 1 feed sensor

Sensors PS3402 PD tray 1 media out sensor

Sensors PS3403 PD tray 1 media surface sensor

210 Chapter 6 Theory of operation ENWW


Table 6-28 Pickup and feed components for 1x550 paper deck and 3x550 paper deck (continued)

Component type Abbreviation Component name

Sensors PS4501 PD tray 2 feed sensor

Sensors PS4502 PD tray 2 media out sensor

Sensors PS4503 PD tray 2 media surface sensor

Sensors PS900a PD separation roller rotation sensor 1

Sensors PS900b PD separation roller rotation sensor 21

Table 6-29 Pickup and feed functions for the 1x550, 3x550, and 2,550 paper decks

Function Supported feature

Tray lift-up control Yes

Tray presence detection Yes

Tray media size detection Yes

Tray media stack surface detection Yes

Tray media out detection Yes

Tray media level detection No

Multiple-feed prevention Yes

Automatic delivery Yes

Jam detection (1x550, 3x550, 2,550-sheet paper decks)


Learn about the jam detection (1x550, 3x550, 2,550-sheet paper decks).

The printer DC controller detects jams during pickup or feed from the paper deck.

ENWW Input devices 211


Output devices
Learn about the output devices.

An optional 2-bin or 5-bin staple stacker multi bin mailbox (SSMBM) is available for the printer.

Table 6-30 Optional output accessories

Printer Accessory

M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675 2-bin SSMBM

M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 5-bin SSMBM

212 Chapter 6 Theory of operation ENWW


2-bin staple stacker multi-bin mailbox (SSMBM)
Learn about the optional 2-bin staple stacker multi-bin mailbox.

The 2-bin (SSMBM) is available for the M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675


models. It is installed above the output bin and delivers the paper to the output bin after stapling.

Controller (2-bin staple stacker multi-bin mailbox)


Learn about the controller (2-bin staple stacker multi-bin mailbox).

The SSMBM controller controls the operation sequence of the SSMBM.

Figure 6-41 Controller for the 2-bin staple stacker multi-bin mailbox

SSMBM

Motor
+5VB
+24VA
Fan

DC controller SSMBM controller Clutch

Photointerruptor

Switch

Fotmatter

Paper path (2-bin staple stacker multi-bin mailbox)


Learn about the paper path (2-bin staple stacker multi-bin mailbox).

The following figure shows the paper path for the 2-bin SSMBM.

ENWW Output devices 213


Figure 6-42 Paper path for the 2-bin SSMBM

Motors (2-bin staple stacker multi-bin mailbox)


Learn about the motors (2-bin staple stacker multi-bin mailbox).

The 2-bin SSMBM has six motors for the paper feed, paper alignment, and stapling.

NOTE: The SSMBM does not detect motor failures.

214 Chapter 6 Theory of operation ENWW


Table 6-31 Motors for the 2-bin SSMBM

Component Description Components driven

M11 SS output motor Output bin 1 delivery roller, exit feed roller

M12 SS feed motor Output bin 2 delivery roller, inlet feed roller

M14 Jogger motor Jogger guide

M15 Y alignment motor Alignment roller

Engages/disengages the output in 1 delivery order

M16 Staple motor Staple

M17 Lifter motor Lift up the output bin 1

Fan (2-bin staple stacker multi-bin mailbox)


Learn about the fan (2-bin staple stacker multi-bin mailbox).

The SSMBM has a fan that prevents the temperature from rising in the SSMBM. The SSMBM controller detects fan
failure.

Table 6-32 Fan for the 2-bin SSMBM

Component Description Cooling area Type Speed

Fan11 MBM fan Inside the SSMBM Intake Full/Low

Delivery functions (2-bin staple stacker multi-bin mailbox)


Learn about the delivery functions (2-bin staple stacker multi-bin mailbox).

Table 6-33 Delivery functions for the 2-bin SSMBM

Function Supported

Mailbox mode Yes

Stacker mode No

Function separator mode No

Job separator mode No

Collator mode No

Staple control Yes

Automatic delivery Yes

Delivery operation (2-bin staple stacker multi-bin mailbox)


Learn about the delivery operation (2-bin staple stacker multi-bin mailbox).

The SSMBM delivers paper from the printer to the specified output bin for each print job (mailbox mode).

ENWW Output devices 215


Figure 6-43 Motors and solenoids for the 2-bin SSMBM
M14

M11

SL12

M12 M15

M17

SL13

SL11

Table 6-34 Motors and solenoids for the 2-bin SSMBM

Abbreviation Component

M11 SS output motor

M12 SS feed motor

M14 Jogger motor

M15 Y alignment motor

M16 Staple motor

M17 Lifter motor

SL11 Inlet flapper solenoid

SL12 Stamp solenoid

SL13 Output bin 2 flapper solenoid

216 Chapter 6 Theory of operation ENWW


Figure 6-44 Sensors and switches for the 2-bin SSMBM

PS107 PS106
PS104

SW2
PS105
PS101 SW11
PS102
PS111
PS113 PS103
PS114
PS112 PS115

PS109
PS108

PS110

Table 6-35 Sensors and switches for the 2-bin SSMBM

Abbreviation Component

PS101 Bin 1 media presence sensor

PS102 SS exit sensor

PS103 Staple inlet sensor

PS104 Y alignment home position sensor

PS105 Bin 1 media full sensor

PS106 Alienation home position sensor

PS107 Jogger home position sensor

PS108 Bin 2 media presence sensor

PS109 Bin 2 media full sensor

PS110 SS inlet sensor

PS111 Bin 1 upper limit sensor

PS112 Bin 1 lower limit sensor

PS113 Staple low sensor

PS114 Staple ready sensor

PS115 Staple home position sensor

SW2 SS door switch

SW11 Staple door switch

ENWW Output devices 217


Jam detection (2-bin staple stacker multi-bin mailbox)
Learn about the jam detection (2-bin staple stacker multi-bin mailbox).

The SSMBM detects the following types of jams.

● Residual paper jam

● Feed delay jam

● Feed stay jam

The 2-bin SSMBM uses the following sensors to detect the presence of the paper and to check whether the
paper is being fed correctly.

● SS exit sensor (PS102)

● Staple inlet sensor (PS103)

● SS inlet sensor (PS110)

218 Chapter 6 Theory of operation ENWW


Figure 6-45 Paper path and location of sensors for the 2-bin SSMBM

PS102

PS103

PS110

ENWW Output devices 219


5-bin staple stacker multi-bin mailbox (SSMBM)
Learn about the optional 25bin staple stacker multi-bin mailbox.

The 5-bin (SSMBM) is available for the M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175


models. It: is installed above the printer and delivers the paper to the output tray after stapling.

Controller (5-bin staple stacker multi-bin mailbox)


Learn about the controller (5-bin staple stacker multi-bin mailbox).

The SSMBM controller controls the operation sequence of the SSMBM.

Figure 6-46 Controller for the 5-bin staple stacker multi-bin mailbox

SSMBM

Motor
+5VB
+24VA
Fan

DC controller SSMBM controller Clutch

Photointerruptor

Switch

Fotmatter

Paper path (5-bin staple stacker multi-bin mailbox)


Learn about the paper path (5-bin staple stacker multi-bin mailbox).

The following figure shows the paper path for the 5-bin SSMBM.

220 Chapter 6 Theory of operation ENWW


Figure 6-47 Paper path for the 5-bin SSMBM

ENWW Output devices 221


Motors (5-bin staple stacker multi-bin mailbox)
Learn about the motors (5-bin staple stacker multi-bin mailbox).

The 5-bin SSMBM has six motors for the paper feed, paper alignment, and stapling.

NOTE: The SSMBM does not detect motor failures.

Table 6-36 Motors for the 5-bin SSMBM

Component Description Components driven

M11 SS output motor Output bin 1 delivery roller, exit feed roller

M12 SS feed motor Output bin 2 delivery roller, inlet feed roller

M14 Jogger motor Jogger guide

M15 Y alignment motor Alignment roller

Engages/disengages the output in 1 delivery order

M16 Staple motor Staple

M17 Lifter motor Lift up the output bin 1

Fan (5-bin staple stacker multi-bin mailbox)


Learn about the fan (5-bin staple stacker multi-bin mailbox).

The SSMBM has a fan that prevents the temperature from rising in the SSMBM. The SSMBM controller detects fan
failure.

Table 6-37 Fan for the 5-bin SSMBM

Component Description Cooling area Type Speed

Fan11 MBM fan Inside the SSMBM Intake Full/Low

Delivery functions (5-bin staple stacker multi-bin mailbox)


Learn about the delivery functions (5-bin staple stacker multi-bin mailbox).

Table 6-38 Delivery functions for the 5-bin SSMBM

Function Supported

Mailbox mode Yes

Stacker mode No

Function separator mode No

Job separator mode No

Collator mode No

Staple control Yes

Automatic delivery Yes

222 Chapter 6 Theory of operation ENWW


Delivery operation (5-bin staple stacker multi-bin mailbox)
Learn about the delivery operation (5-bin staple stacker multi-bin mailbox).

The SSMBM delivers paper from the printer to the specified output bin for each print job (mailbox mode).

Figure 6-48 Motors and solenoids for the 5-bin SSMBM


M14

M11

SL12

M12 M15

M17

SL13
M13

SL14

SL15

SL16

SL11

Table 6-39 Motors and solenoids for the 5-bin SSMBM


Abbreviation Component

M11 SS output motor

M12 SS feed motor

ENWW Output devices 223


Table 6-39 Motors and solenoids for the 5-bin SSMBM (continued)

Abbreviation Component

M13 MBM feed motor

M14 Jogger motor

M15 Y alignment motor

M16 Staple motor

M17 Lifter motor

SL11 Inlet flapper solenoid

SL12 Stamp solenoid

SL13 Output bin 2 flapper solenoid

SL14 Output bin 3 flapper solenoid

SL15 Output bin 4 flapper solenoid

SL16 Output bin 5 flapper solenoid

Figure 6-49 Sensors and switches for the 5-bin SSMBM

PS107 PS106
PS104

SW1
PS105
PS101 SW2
PS102
PS111 SW11
PS113 PS103
PS114
PS112 PS115

PS109
PS108

PS116
PS110
PS120

PS117
PS121

PS118
PS122

PS119

224 Chapter 6 Theory of operation ENWW


Table 6-40 Sensors and switches for the 5-bin SSMBM

Abbreviation Component

PS101 Bin 1 media presence sensor

PS102 SS exit sensor

PS103 Staple inlet sensor

PS104 Y alignment home position sensor

PS105 Bin 1 media full sensor

PS106 Alienation home position sensor

PS107 Jogger home position sensor

PS108 Bin 2 media presence sensor

PS109 Bin 2 media full sensor

PS110 SS inlet sensor

PS111 Bin 1 upper limit sensor

PS112 Bin 1 lower limit sensor

PS113 Staple low sensor

PS114 Staple ready sensor

PS115 Staple home position sensor

PS116 Bin 3 media full sensor

PS117 Bin 4 media full sensor

PS118 Bin 5 media full sensor

PS119 MBM inlet sensor

PS120 Bin 3 media presence sensor

PS121 Bin 4 media presence sensor

PS122 Bin 5 media presence sensor

SW1 MBM door switch

SW2 SS door switch

SW11 Staple door switch

Jam detection (5-bin staple stacker multi-bin mailbox)


Learn about the jam detection (5-bin staple stacker multi-bin mailbox).

The SSMBM detects the following types of jams.

● Residual paper jam

● Feed delay jam

● Feed stay jam

ENWW Output devices 225


The 5-bin SSMBM uses the following sensors to detect the presence of the paper and to check whether the
paper is being fed correctly.

● SS exit sensor (PS102)

● Staple inlet sensor (PS103)

● SS inlet sensor (PS110)

● MBM inlet sensor (PS109)

226 Chapter 6 Theory of operation ENWW


Figure 6-50 Paper path and location of sensors for the 5-bin SSMBM

PS102

PS103

PS110

PS119

ENWW Output devices 227


228 Chapter 6 Theory of operation ENWW
7 Solve problems

Learn about solving printer problems.

HP service and support


Learn about HP access to additional service and support information.

Additional service and support for channel partners

Channel partners go to partner.hp.com, and then use the steps below to access the HP Web-based Interactive
Search Engine (WISE).

Access WISE for Channel partners

1. Select Services & Support (near the top of the screen).

2. Under Services Delivery, select Technical Support.

3. Select Technical Documentation.

Find information about the following topics

● Service manuals

● Service advisories

● Up-to-date control panel message (CPMD) troubleshooting

● Solutions for printer issues and emerging issues

● Remove and replace part instructions and videos

● Install and configure

● Printer specifications

● Warranty and regulatory information

Additional service and support for HP internal personnel

HP internal personnel, go to one of the following Web-based Interactive Search Engine (WISE) sites:

ENWW HP service and support 229


Americas (AMS)

● WISE - English

● WISE - Spanish

● WISE - Portuguese

● WISE - French

Asia Pacific / Japan (APJ)

● WISE - English

● WISE - Japanese

● WISE - Korean

● WISE - Chinese (simplified)

● WISE - Chinese (traditional)

● WISE - Thai

Europe / Middle East / Africa (EMEA)

● WISE - English

Additional technical support WISE videos

The videos below provide additional ways to access printer information using WISE.

Manually unlocking the front or left doors (managed printers)


Learn about manually unlocking the front or left door.

If there is an issue with the front (E60155/E60165/E60175) or left (E62655/E62665/E62675) door lock, use the
following procedures to manually disengage it.

Manually unlock the front door (E60155/E60165/E60175)

Open Tray 1 (callout 1), locate the door lock hole (callout 2).

Insert a small flat blade screwdriver (callout 3) into the hole, and then move the screwdriver left or right to
release the lock to open the front door (callout 4).

230 Chapter 7 Solve problems ENWW


Figure 7-1 Unlock the front door
3

Manually unlock the left door (E62655/E62665/E62675)

Locate the left door lock hole (callout 1).

Insert a small flat blade screwdriver (callout 2) into the hole, and then move the screwdriver left or right to
release the lock to open the left door (callout 3).

Figure 7-2 Unlock the left door

2
1

ENWW Manually unlocking the front or left doors (managed printers) 231
Determine the problem source
When the printer malfunctions or encounters an unexpected situation, the printer control panel alerts the user to
the situation.

This section contains a pre-troubleshooting checklist and a troubleshooting flow chart to filter out many possible
causes of the problem.

● Use the pre-troubleshooting check list to gather information about the problem from the customer.

● Use the troubleshooting flowchart to pinpoint the root cause of hardware malfunctions. The flowchart
guides you to the section of this chapter that contains steps for correcting the malfunction.

Before beginning any troubleshooting procedure, check the following issues:

● Are supply items within their rated life?

● Does the configuration page reveal any configuration errors?

NOTE: The customer is responsible for checking supplies and for using supplies that are in good condition.

Pre-troubleshooting checklist
The following table includes basic questions to ask the customer to quickly help define the problem(s).

Table 7-1 Pre-troubleshooting checklist


General topic Questions

Environment ● Is the printer installed on a solid, level surface (+/- 1°)?

● Is the power-supply voltage within ± 10 volts of the specified power source?

● Is the power-supply plug inserted in the printer and the wall outlet (not a surge
protector)?

● Is the operating environment within the specified parameters?

● Is the printer exposed to ammonia gas, such as that produced by diazo copiers or
office cleaning materials?

NOTE: Diazo copiers produce ammonia gas as part of the copying processes.
Ammonia gas (from cleaning supplies or a diazo copier) can have an adverse effect on
some printer components (for example, the toner cartridge or cartridges OPC).

● Is the printer exposed to direct sunlight?

● Is the printer exposed to an air conditioning or heating vent that can cause
temperature fluctuations?

Media ● Does the customer use only supported media?

● Is the media in good condition (no curls, folds, or distortion)?

● Is the media stored correctly and within environmental limits?

232 Chapter 7 Solve problems ENWW


Table 7-1 Pre-troubleshooting checklist (continued)

General topic Questions

Input trays ● Is the amount of media in the tray within specifications?

● Is the media correctly placed in the tray?

● Are the paper guides aligned with the stack (no gaps in the stack or excessive
pressure causing the stack to bow)?

● Is the tray (or trays) correctly installed in the printer?

Toner cartridge ● Is the toner cartridge (or cartridges) installed correctly?

NOTE: If country/region specific toner cartridges are available for the printer, make sure
the correct cartridge is installed.

Transfer unit and fuser ● Are the transfer unit and fuser installed correctly?

NOTE: For printers with an intermediate transfer belt (ITB), is the ITB installed
correctly and fully seated. If a replacement ITB was installed, was all of the packing
materials removed?

Covers ● Is the toner cartridge door closed?

Condensation ● Does condensation occur following a temperature change (particularly in winter


following cold storage)? If so, wipe affected parts dry or leave the printer on for 10 to
20 minutes.

● Was a toner cartridge (or cartridges) opened soon after being moved from a cold to a
warm room? If so, allow the toner cartridge (or cartridges) to sit at room temperature
for 1 to 2 hours.

Miscellaneous ● Check for and remove any non-HP components (toner cartridges, memory modules,
and EIO cards) from the printer.

● Remove the printer from the network and ensure that the failure is associated with
the printer before beginning troubleshooting.

● For any color print-quality issues (color printers only), calibrate the printer, and then
print a diagnostics page to verify print quality.

Troubleshooting flowchart
This flowchart highlights the general processes to follow to quickly isolate and solve printer hardware problems.

Each row depicts a major troubleshooting step. Follow a “yes” answer to a question to proceed to the next major
step. A “no” answer indicates that more testing is needed. Go to the appropriate section in this chapter, and
follow the instructions there. After completing the instructions, go to the next major step in this troubleshooting
flowchart.

Table 7-2 Troubleshooting flowchart


Step Question Action

1 Is the printer on and does a


readable message display?
Power on

ENWW Determine the problem source 233


Table 7-2 Troubleshooting flowchart (continued)

Step Question Action

Yes No Basic printer functions should start up when the printer is


connected into an electrical outlet and the power switch is
pushed to the on position.

During normal operation cooling fans and/or motors should


be operating. Place a hand over fan intake or exhaust vents
to determine if the fan or fans are spinning. Lean close to
the printer to hear motors rotating.

If fans and/or motors are operating, the dc side of the


power supply is functioning.

Always make sure that the printer is plugged into a known-


functioning wall receptacle. Remove power strips and plug
the printer directly into a wall receptacle.

For more information, see Troubleshooting power-on or


blank control panel problems on page 376

After the control panel display is functional, see step 2.

2 Does the message Ready


display on the control panel?
Control
panel
messages

Yes No After the errors have been corrected, go to step 3.

Use the control panel message document (CPMD) section in


this manual to correct any displayed error messages.

3 Open the Troubleshooting


menu and print an event log
Event log to see the history of errors
with this printer.

Does the event log print?

Yes No If the event log does not print, check for error messages.

If paper jams inside the printer, see the jams section of the
printer service manual.

If error messages display on the control panel when trying


to print an event log, see the control panel message
document (CPMD) section of this manual.

After successfully printing and evaluating the event log, see


step 4.

4 Open the Reports menu and


print the configuration
Information pages to verify that all the
pages accessories are installed.

Are all the accessories


installed?

234 Chapter 7 Solve problems ENWW


Table 7-2 Troubleshooting flowchart (continued)

Step Question Action

Yes No If accessories that are installed are not listed on the


configuration page, remove the accessory and reinstall it.

Make sure that the most recent firmware is installed. See


the firmware upgrade section of this manual for more
information.

After evaluating the configuration pages, see step 5.

5 Does the print quality meet


the customer's
Print quality requirements?

Yes No Compare the images with the sample defects in the Image-
quality troubleshooting section of this manual.

Solve print-quality and copy-quality issues as needed.

After the print quality is acceptable, see step 6.

6 Can the customer print


successfully from the host
Interface computer?

Yes. This is the end of the No Verify that all I/O cables are connected correctly and that a
troubleshooting process. valid IP address is listed on the HP Jetdirect configuration
page.

If error messages display on the control panel or appear in


the event log, see the control-panel message document
(CPMD) section of this manual.

For more information on troubleshooting these issues, see


Performance and connectivity troubleshooting
on page 508.

When the customer can print from the host computer, this
is the end of the troubleshooting process.

ENWW Determine the problem source 235


Firmware upgrades
Learn about printer firmware upgrades.

To download the most recent firmware upgrade for the printer, go to:

● In the US, go to www.hp.com/support/ljM607 or www.hp.com/support/ljM608 or www.hp.com/support/


ljM609 or www.hp.com/support/ljM610 or www.hp.com/support/ljM611 or www.hp.com/support/ljM612
or www.hp.com/support/ljE60055 or www.hp.com/support/ljE60065 or www.hp.com/support/ljE60075 or
www.hp.com/support/ljE60155 or www.hp.com/support/ljE60165 or www.hp.com/support/ljE60175 or
www.hp.com/support/ljM631MFP or www.hp.com/support/ljM632MFP or www.hp.com/support/
ljM633MFP or www.hp.com/support/ljM634MFP or www.hp.com/support/ljM635MFP or www.hp.com/
support/ljM636MFP or www.hp.com/support/ljE62555MFP or www.hp.com/support/ljE62565MFP or
www.hp.com/support/ljE62575MFP or www.hp.com/support/ljE62655MFP or www.hp.com/support/
ljE62665MFP or www.hp.com/support/ljE62675MFP.

a. Select Get drivers, Software, and Firmware, and then select the appropriate product by name.

NOTE: More than one printer model might be listed. Make sure to select the correct model so that
the upgraded firmware supports all of the printer functions.

b. Select the driver language and operating system.

c. Locate the firmware download, and then select Download.

● Outside the U.S., go to www.hp.com/support.

a. Select your country/region.

b. Select Drivers & Downloads.

c. Enter the product name in the Find my product dialogue box, and then select Go.

TIP: Click on the How do I find my product name/number? link to see a short video on identifying the
printer name and number.

d. Select the appropriate product by name.

NOTE: More than one printer model might be listed. Make sure to select the correct model so that
the upgraded firmware supports all of the printer functions.

e. Select the driver language and operating system.

f. Locate the firmware download, and then select Download.

Determine the installed revision of firmware


Learn about how to determine the version of installed printer firmware.

Print a configuration page to determine the installed revision of firmware.

Print the configuration page from an MFP control panel

1. From the Home screen on the printer control panel, scroll to and touch the Reports button.

2. Open the following menus:

– Configuration/Status pages

236 Chapter 7 Solve problems ENWW


3. Touch Configuration Page to select it.

4. Touch the print icon to print the pages.

Print the configuration page from a SFP control panel

1. From the Home screen on the printer control panel, use the arrow keys to navigate to Reports, and then
press the OK button.

2. Use the arrow buttons to scroll to Configuration/Status Pages, and then press the OK button.

3. Use the arrow buttons to scroll to Configuration Page, and then press the OK button.

4. Use the arrow buttons to scroll to the print icon . Press the OK button to print the pages.

Figure 7-3 Configuration page firmware version

Firmware Revision
Rev
HP LaserJet M

Sep\13\2019 6:56:00 AM

HP Embedded Web Server


Learn how to perform a firmware upgrade using the HP Embedded Web Server.

NOTE: The printer should be at the Ready state.

The firmware update might take 10 minutes or longer based on the input/output (I/O) transfer rates and the time
it takes for the printer to reinitialize.

1. Open an Internet browser window.

2. Enter the printer IP address in the URL line.

ENWW Determine the problem source 237


3. Select the Firmware Upgrade link from the General tab or from the Troubleshooting tab.

4. Browse to the location that the firmware upgrade file was downloaded to, and then select the firmware file.
The file has a .bdl file extension. Select the Install button to perform the upgrade.

NOTE: Do not close the browser window OR interrupt communication until the HP Embedded Web Server
(EWS) displays the confirmation page.

5. After the printer reinitializes, print a configuration page and verify that the latest firmware version has been
installed.

USB flash drive firmware (Pre-boot menu) (SFP)


Learn how to perform a USB flash drive firmware (Pre-boot menu) update using a SFP control panel.

1. Press the Cancel button when you see the 1/8 under the logo.

2. Use the arrow buttons to highlight +3 Administrator, and then press the OK button.

3. Use the arrow buttons to highlight +1 Download, and then press the OK button.

4. Insert the USB flash drive with the .bdl file on it into the USB port on the printer.

NOTE: If the error message No USB Thumbdrive Files Found displays on the control panel display, try
using a different portable storage device.

5. Use the arrow buttons to highlight USB Thumbdrive, and then press the OK button.

6. Use the arrow buttons to highlight the .bdl file, and then press the OK button.

NOTE: The upgrade process can take 10 minutes or longer to complete.

TIP: If there is more than one .bdl file on the storage device, make sure to select the correct file for this
printer.

7. When the message Complete displays on the control panel display, turn the printer power off, and then on
again.

8. When the upgrade process is complete, print a configuration page and verify that the upgrade firmware
version was installed.

USB flash drive firmware (Pre-boot menu) (MFP)


Learn how to perform a USB flash drive firmware (Pre-boot menu) update from an MFP control panel.

1. Copy the .bdl file to a portable USB flash drive.

238 Chapter 7 Solve problems ENWW


2. Touch the middle of the control panel display when you see the 1/8 under the logo.

Figure 7-4 Open the Pre-boot menu

1 2

3. Use the arrow buttons to highlight +3 Administrator, and then touch the OK button.

4. Use the arrow buttons to highlight +1 Download, and then touch the OK button.

5. Insert the USB flash drive with the .bdl file on it into the USB port on the printer.

NOTE: If the error message No USB Thumbdrive Files Found displays on the control panel display, try
using a different portable storage device.

6. Use the arrow buttons to highlight USB Thumbdrive, and then touch the OK button.

7. Use the arrow buttons to highlight the .bdl file, and then touch the OK button.

NOTE: The upgrade process can take 10 minutes or longer to complete.

TIP: If there is more than one .bdl file on the storage device, make sure to select the correct file for this
printer.

8. When the message Complete displays on the control panel display, touch the down arrow button several
times until the message Continue displays.

9. Touch the OK button to begin the upgrade. When the upgrade is complete, the printer will initialize to the
Ready state.

10. When the upgrade process is complete, print a configuration page and verify that the upgrade firmware
version was installed.

USB flash drive firmware (control panel menu) (SFP)


Learn how to perform a USB flash drive firmware (control panel menu) update from a SFP control panel
(FutureSmart 4 firmware or later).

1. From the Home screen on the printer control panel, use the arrow buttons to scroll to Support Tools, and
then press the OK button.

2. Open the following menus:

● Maintenance

● USB Firmware Upgrade

3. Insert the USB flash drive with the .bdl file on it into the USB port on the printer.

ENWW Determine the problem source 239


4. Use the arrow buttons to scroll to the appropriate .bdl file, and then press the OK button.

5. When the upgrade process is complete, print a configuration page and verify that the upgrade firmware
version was installed.

USB flash drive firmware (control panel menu) (MFP)


Learn how to perform a USB flash drive firmware (control panel menu) update from a n MFP control panel.

1. Copy the .bdl file to a portable USB flash drive.

2. Turn the printer on, and then wait until it reaches the Ready state.

3. From the Home screen on the printer control panel, scroll to and touch the Support Tools button.

4. Open the Maintenance menu.

5. Touch the USB Firmware Upgrade button.

6. Insert the USB flash drive with the .bdl file on it into the USB port on the printer.

7. Touch the .bdl file, and then touch the Upgrade button.

TIP: If there is more than one .bdl file on the storage device, make sure to select the correct file for this
printer.

8. Select one of the following options:

● Upgrade

NOTE: The upgrade process can take 10 minutes or longer to complete.

● Re-install

● Downgrade

9. When the upgrade is complete, the printer will initialize to the Ready state.

10. When the upgrade process is complete, print a configuration page and verify that the upgrade firmware
version was installed.

240 Chapter 7 Solve problems ENWW


Comprehensive list of troubleshooting tools
Learn about the printer troubleshooting tools.

Engine test
Learn about troubleshooting the printer using the engine test diagnostic.

When the engine test is performed, a test page with lines prints if the engine is functioning correctly.

Use a small pointed object to depress the engine test button. The test page should have a series of lines that are
parallel to the short end of the page.

The test page can use only Tray 2 as the paper source, so make sure that paper is loaded in Tray 2.

NOTE: Depressing, and holding down, the test-page switch causes the printer to continually print test pages.
Release the switch to stop continuous test page printing.

TIP: Depending on the printer model, the engine test button is located on the right side or rear side of the
printer.

Figure 7-5 Engine test button (1 of 2)

ENWW Comprehensive list of troubleshooting tools 241


Figure 7-6 Engine test button (2 of 2)

242 Chapter 7 Solve problems ENWW


Pre-boot menu options
The Pre-boot menus are available prior to the printer initializing.

CAUTION: The Format Disk option performs a disk initialization for the entire disk. The operating system,
firmware files, and third party files (among other files) will be completely lost. HP does not recommend this
action unless it is specified as a solution in the CPMD.

TIP: The Pre-boot menu is also remotely accessible by using a telnet network protocol (Remote Admin) to
establish an administration connection to the printer.

Open the Pre-boot menu from a touchscreen control panel


Use the following procedure to open the Pre-boot menu from a touchscreen control panel.

1. Turn the printer on.

2. Touch the middle of the control-panel display when you see the 1/8 under the logo.

Figure 7-7 Open the Pre-boot menu

1 2

ENWW Comprehensive list of troubleshooting tools 243


3. On the Pre-boot menu screen, use the following buttons to navigate the tests.

Figure 7-8 Pre-boot menu

Button Description

Use this button to see more information about a selected item.

Use this button to scroll up through menu items.

Use this button to select a highlighted menu item.

Use this button to scroll down through menu items.

Use this button to go back to the previous menu.

Not used.

Use this button to exit a diagnostic test.

244 Chapter 7 Solve problems ENWW


4. Use the arrow buttons on the touchscreen to navigate the Pre-boot menu.

5. Touch the OK button to select a menu item.

Open the Pre-Boot menu from a LCD control panel


Use the following procedure to open the Pre-Boot menu from a LCD control panel.

1. Turn the printer on.

2. Press the Cancel button when you see the 1/8 under the logo.

3. Use the arrow buttons on the control panel to navigate the Pre-Boot menu.

4. Press the OK button to select a menu item.

Cold reset using the Pre-boot menu from a touchscreen control panel
Use the following procedure to perform a cold reset using the Pre-boot menu from a touchscreen control panel.

CAUTION: This procedure resets all printer configurations and settings to factory defaults (customer
configurations and settings are lost).

1. Touch the middle of the control-panel display when you see the 1/8 under the logo.

Figure 7-9 Open the Pre-boot menu

1 2

2. Use the down arrow button to highlight the +3:Administrator item, and then touch the OK button.

3. Use the down arrow button to highlight the +8:Startup Options item, and then touch the OK button.

4. Use the down arrow button to highlight the 2 Cold Reset item, and then touch the OK button to select it.

5. Touch the Home button to return to the main Pre-boot menu and highlight the 1:Continue item, and then
touch the OK button.

NOTE: The printer will initialize.

Cold reset using the Pre-boot menu from a LCD control panel
Use the following procedure to perform a cold reset using the Pre-boot menu from a LCD control panel.

CAUTION: This procedure resets all printer configurations and settings to factory defaults (customer
configurations and settings are lost).

ENWW Comprehensive list of troubleshooting tools 245


1. Press the Cancel button when you see the 1/8 under the logo.

2. Use the down arrow button to highlight the +3:Administrator item, and then press the OK button.

3. Use the down arrow button to highlight the +8:Startup Options item, and then press the OK button.

4. Use the down arrow button to highlight the 2 Cold Reset item, and then press the OK button to select it.

5. Touch the Home button to return to the main Pre-boot menu and highlight the 1:Continue item, and then
touch the OK button.

NOTE: The printer will initialize.

NOTE: Some of the pre-boot options in the following tables are not supported by the current version of the
printer firmware and are included for information only. Future versions of firmware will support these options.

Table 7-3 Pre-boot menu options (1 of 7)


Menu option First level Second level Third level Description

Continue Selecting the Continue item exits the Pre-boot menu and
continues the normal boot process.

If a selection is not made in the initial menu within 30 seconds,


the printer returns to a normal boot (the same as selecting
Continue).

If the user navigates to another menu, the timeout does not


apply.

Sign In Enter the administrator PIN or service PIN if one is required to


open the Pre-boot menu.

Administrator This item navigates to the Administrator submenus.

If authentication is required (and the user is not already signed


in) the Sign In prompt displays. The user is required to sign in.

Administrator Download Network This item initiates a Pre-boot firmware download process. A
USB Thumbdrive option will work on all FutureSmart printers.
USB USB or Network connections are not currently supported.

USB Thumbdrive

Administrator Format Disk This item reinitializes the disk and cleans all disk partitions.

CAUTION: Selecting the Format Disk item removes all data.

A delete confirmation prompt is not provided.

The system is not bootable after this action and a 99.09.67


error displays on the control panel. A firmware download must
be performed to return the system to a bootable state.

246 Chapter 7 Solve problems ENWW


Table 7-3 Pre-boot menu options (1 of 7) (continued)

Menu option First level Second level Third level Description

Administrator Partial Clean This item reinitializes the disk (removing all data except the
firmware repository where the master firmware bundle is
downloaded and saved).

CAUTION: Selecting the Partial Clean item removes all data


except the firmware repository. A delete confirmation prompt
is not provided.

CAUTION: This procedure resets all printer configurations


and settings to factory defaults (customer configurations and
settings are lost).

This allows a user to reformat the disk by removing the


firmware image from the active directory without having to
download new firmware code (printer remains bootable).

Administrator Change Password Select this item to set or change the administrator password.

Administrator Clear Password Select the Clear Password item to remove a password from
the Administrator menu. Before the password is actually
cleared, a message will be shown asking to confirm that the
password should be cleared. Press the OK button to confirm
the action.

When the confirmation prompt displays, press the OK button


to clear the password.

Table 7-4 Pre-boot menu options (2 of 7)


Menu option First level Second level Third level Description

Administrator Manage Disk Clear disk Select the Clear disk item to enable using an external device
for job storage. Job storage is normally enabled only for the
(continued) Boot device. This will be grayed out unless the 99.09.68 error
is displayed.

Administrator Manage Disk Lock Disk Select the Lock Disk item to lock (mate) a new secure disk to
this printer.

The secure disk already locked to this printer will remain


accessible to this printer. Use this function to have more than
one encrypted disk accessible by the printer when using them
interchangeably.

The data stored on the secure disk locked to this printer always
remains accessible to this printer.

Administrator Manage Disk Leave Unlocked Select the Leave Unlocked item to use a new secure disk in an
unlocked mode for a single service event. The secure disk that
is already locked to this printer will remain accessible to this
printer and uses the old disk's encryption password with the
new disk.

The secure disk that is already locked to this printer remains


accessible to this printer.

ENWW Comprehensive list of troubleshooting tools 247


Table 7-4 Pre-boot menu options (2 of 7) (continued)

Menu option First level Second level Third level Description

Administrator Manage Disk Clear Disk Pwd Select the Clear Disk Pwd item to continue using the non-
secure disk and clear the password associated with the yet-to-
be installed secure disk.

CAUTION: Data on the missing secure disk will be


permanently inaccessible.

Administrator Manage Disk Retain Password Select the Retain Password item to use the non-secure disk for
this session only, and then search for the missing secure disk
in future sessions.

Administrator Manage Disk Boot Device Secure Erase Select the Secure Erase item to erase all of the data on the disk
and unlock it if required.

This might take a long time.

NOTE: The system will be unusable until the system files are
reinstalled. The ATA secure-erase command is a one-pass
overwrite, which erases the entire disk including firmware. The
disk remains an encrypted disk.

Administrator Manage Disk Boot Device Erase/Unlock Select the Erase/Unlock item to cryptographically erase all
data on the disk and unlock the disk to allow a user to gain
access to it from any printer.

NOTE: The system will be unusable until the system files are
reinstalled. It erases the encryption key. The encryption key is
erased, so the disk becomes a non-encrypted disk.

Administrator Manage Disk Boot Device Get Status This item provides disk status information if any is available.

Table 7-5 Pre-boot menu options (3 of 7)


Menu option First level Second level Third level Description

Administrator Manage Disk Internal Device Select the Internal Device item to erase the internal device or
get a status about the internal device.
(continued) (continued)

Administrator Manage Disk Internal Device Secure Erase Select the Secure Erase item to erase all of the data on the
disk and unlock it if required.

This might take a long time.

NOTE: The system will be unusable until the system files are
reinstalled. The ATA secure-erase command erases the entire
disk, including firmware. The disk remains an encrypted disk.

Administrator Manage Disk Internal Device Erase/Unlock Select the Erase/Unlock item to cryptographically erase all of
the data on disk and unlock the disk to allow the user to gain
access to it from any printer.

NOTE: The system will be unusable until the system files are
reinstalled. The HP High Performance Secure Hard Disk is
erased.

Administrator Manage Disk Internal Device Get Status This item provides disk status information if any is available.

Administrator Manage Disk External Device Select the External Device item to erase the external device or
get status about the external device.

248 Chapter 7 Solve problems ENWW


Table 7-5 Pre-boot menu options (3 of 7) (continued)

Menu option First level Second level Third level Description

Administrator Manage Disk External Device Secure Erase Select the Secure Erase item to erase all of the data on the
disk and unlock it if required.

This might take a long time.

NOTE: The system will be unusable until the system files are
reinstalled.

The ATA secure-erase command erases the entire disk,


including firmware. The disk remains an encrypted disk.

Administrator Manage Disk External Device Erase/Unlock Select the Erase/Unlock item to cryptographically erase all of
the data on disk and unlock the disk to allow a user to gain
access to it from any printer.

NOTE: The system will be unusable until the system files are
reinstalled. The encryption key is erased, so the disk becomes
a non-encrypted disk.

Administrator Manage Disk External Device Get Status This item provides disk status information if any is available.

Table 7-6 Pre-boot menu options (4 of 7)


Menu option First level Second level Third level Description

Administrator Configure LAN IP Mode [DHCP] The network can be configured to obtain the network
settings from a DHCP server or as static.
(continued) NOTE: This
configuration is only Use this item for automatic IP address acquisition from the
active when the Pre- DHCP server.
boot menu is open.

Administrator Configure LAN IP Mode [STATIC] Use this item to manually assign the network addresses.

NOTE: This
configuration is only
active when the Pre-
boot menu is open.

Administrator Configure LAN IP Mode [STATIC] IP Address Use this item to manually enter the IP addresses.

NOTE: This
configuration is only
active when the Pre-
boot menu is open.

Administrator Configure LAN IP Mode [STATIC] Subnet Mask Use this item to manually enter the subnet mask.

NOTE: This
configuration is only
active when the Pre-
boot menu is open.

ENWW Comprehensive list of troubleshooting tools 249


Table 7-6 Pre-boot menu options (4 of 7) (continued)

Menu option First level Second level Third level Description

Administrator Configure LAN IP Mode [STATIC] Default Gateway Use this item to manually enter the default gateway.

NOTE: This
configuration is only
active when the Pre-
boot menu is open.

Administrator Configure LAN IP Mode [STATIC] Save Select the Save item to save the manual settings.

NOTE: This
configuration is only
active when the Pre-
boot menu is open.

Table 7-7 Pre-boot menu options (5 of 7)


Menu option First level Second level Third level Description

Administrator Startup Options Select the Startup Options item to specify options that can
be set for the next time the printer is turned on and
(continued) initializes to the Ready state.

Administrator Startup Options Show Revision Not currently functional: Select the Show Revision item to
allow the printer to initialize and show the firmware version
when the printer reaches the Ready state.

Once the printer power is turned on the next time, the Show
Revision item is unchecked so that the firmware revision is
not shown.

Administrator Startup Options Cold Reset Select the Cold Reset item to clear the IP address and all
customer settings. (This item also returns all settings to
factory defaults.)

NOTE: Items in the Service menu are not reset.

Administrator Startup Options Skip Disk Load Select the Skip Disk Load item to disable installed third-
party applications.

Administrator Startup Options Skip Cal Select the Skip Cal item to skip the printer calibration for the
very next power-initialization cycle only.

Administrator Startup Options Lock Service CAUTION: Select the Lock Service item to lock the Service
menu access (both in the Pre-boot menu and the Device
Maintenance menu).

Service personnel must have the administrator remove the


Lock Service setting before they can open the Service menu.

Administrator Startup Options Skip FSCK Select the Skip FSCK item to disable Chkdisk/ScanVolume
during startup.

250 Chapter 7 Solve problems ENWW


Table 7-7 Pre-boot menu options (5 of 7) (continued)

Menu option First level Second level Third level Description

Administrator Startup Options First Power Not currently functional: This item allows the printer to
initialize as if it is the first time it has been turned on.

For example, the user is prompted to configure first-time


settings like date/time, language, and other settings.

Select this item so that it is enabled for the next time the
printer power is turned on.

When the printer power is turned on the next time, this item
is unchecked so that the pre-configured settings are used
during configuration, and the first-time setting prompt is not
used.

Administrator Startup Options Embedded Jetdirect Select the Embedded Jetdirect Off item to disable the
Off embedded HP Jetdirect.

By default this item is unchecked so that HP Jetdirect is


always enabled.

Administrator Startup Options WiFi Accessory Select the WiFi Accessory item to enable the wireless
accessory.

Table 7-8 Pre-boot menu options (6 of 7)


Menu option First level Second level Third level Description

Administrator Diagnostics Diagnostic items are useful to diagnose hardware


components and their interface connections. Use these
(continued) items to troubleshoot specific hardware components, and
the interface between them and other components.

Administrator Diagnostics Memory Do Not Run Use the Do Not Run item to exclude the Memory diagnostic
when executing multiple diagnostics.

Administrator Diagnostics Short Use the Short item to select a brief memory test.

NOTE: This test requires about four minutes to execute.

Administrator Diagnostics Long Use the Long item to select an extended memory test.

NOTE: This test requires about twenty minutes to execute.

Administrator Diagnostics Disk Do Not Run Use the Do Not Run item to exclude the Disk diagnostic
when executing multiple diagnostics.

Administrator Diagnostics Short Use the Short item to select a brief firmware self-test.

NOTE: This test requires about two or three minutes to


execute.

Administrator Diagnostics Long Use the Long item to select an extended firmware self-test.

NOTE: This test requires about sixty minutes to execute.

Administrator Diagnostics Optimized Use the Optimized item to select a test that checks the
active sectors on the disk.

NOTE: This test requires about thirty minutes to execute.

ENWW Comprehensive list of troubleshooting tools 251


Table 7-8 Pre-boot menu options (6 of 7) (continued)

Menu option First level Second level Third level Description

Administrator Diagnostics Raw Use the Raw item to select a test that checks every sector
on the disk.

NOTE: This test requires about fifty minutes to execute.

Administrator Diagnostics Smart Use the Smart item to select a very brief test that checks the
drive self-monitoring analysis and reporting technology
(SMART) status—the drive detects and reports reliability
indicators to help anticipate disk failures (SMART status).

Administrator Diagnostics CPB Use the CPB item to verify the integrity of the copy
processor board (CPB) and the formatter PCA connections.

Administrator Diagnostics Interconnect Use the Interconnect item to verify the integrity of the
interconnect PCA (ICB) and its connections.

Administrator Diagnostics Run Selected Select the Run Selected item to execute a selected test.

NOTE: If more than one test is selected, they are executed


in sequence.

Table 7-9 Pre-boot menu options (7 of 7)

Menu option First level Second level Third level Description

Administrator Remote Admin Start Telnet The Remote Admin item allows a service technician to access to
the printer Pre-boot menu remotely, and to navigate the menu
(continued) selections from a remote location.

IMPORTANT: A Remote Admin connection must be initiated by


a person that is physically present at the printer.

This person will also need to provide a randomly generated PIN


to the remote service technician.

NOTE: For more information about using the Remote Admin


function, see "Remote Admin (M506/M507/E50145, M527/
M528/E52645)" in the Troubleshooting Manual.

Administrator Remote Admin Stop Telnet

Administrator Remote Admin Refresh IP

Administrator System Triage Copy Logs If the device will not boot to the Ready state, or the diagnostic
log feature found in the Troubleshooting menu is not accessible,
then use the System Triage item to copy the diagnostic logs to a
USB flash drive at the next printer start up.

The files can then be sent to HP to help diagnose the problem.

Administrator Change Svc PWD Use this item to change the Service menu personal identification
number (PIN).

Administrator Reset Svc PWD If the Service menu personal identification number (PIN) has
been changed. Use this item to reset it to the original PIN.

Service Tools Reset Password Use this item to reset the Pre-boot administrator password.

Service Tools Subsystems For manufacturing use only. Do not change these values.

Developer Tools Netexec

252 Chapter 7 Solve problems ENWW


Remote Admin
Learn about the printer Remote Admin function.

The Remote Admin feature allows remote access the printer Pre-boot menu (BIOS environment). The printer
functions as a telnet server which uses the telnet networking protocol to transmit text data. Any computer (with
telnet installed and enabled) can function as the telnet client to remotely display and interact with the Pre-boot
menu.

IMPORTANT: While the Remote Admin function allows remote access the Pre-boot menu, for security reasons
the Remote Admin connection must be initiated by a person that is physically present at the printer.

ENWW Comprehensive list of troubleshooting tools 253


Required software and network connection

Before using the Remote Admin feature, make sure that the telnet network protocol is installed and enabled on
the remote telnet client computer.

NOTE: This section describes enabling and configuring the telnet feature for computers using a Windows®
operating system.

HP recommends that the telnet client computer be a Windows-based system; however, there are other
operating systems that support the telnet network protocol. For information about enabling and configuring the
telnet network protocol for other operating systems, see the owner's manual for that operating system.

Enable the Windows telnet client

All computers using the Windows operating system have the telnet client installed, however, the telnet client
function might not be enabled by default.

NOTE: The figures and menus in this section are for the Windows 10® operating system. Screens and menu
selections might vary slightly for other operating systems.

1. Use the Start menu to open the Windows Settings dialog box, and then search for Turn Windows features
on or off. Click the Turn Windows features on or off item.

Figure 7-10 Open Windows Settings

254 Chapter 7 Solve problems ENWW


2. In the Windows Features box, scroll down to Telnet Client. If the check box is not checked, click the box to
select it, and then click the OK button.

TIP: If the check box is already checked then the telnet client function is already enabled. Click the Cancel
button.

Figure 7-11 Enable the telnet client feature

Network connection

The remote telnet client computer must have direct network access to the printer for the Remote Admin
function to operate. This means that the telnet client computer must be on the same network as the printer.

The Remote Admin function cannot be accessed through a network firewall or other remote access network
security programs.

If a private network is not accessible, ask the network administrator to set up a virtual private network (VPN)
connection to the network.

ENWW Comprehensive list of troubleshooting tools 255


Connect a remote connection

Use the following procedures to connect a remote connection.

Start the telnet server function at the printer

For security reasons the Remote Admin feature must be initiated by a person that is physically present at the
printer. The following steps must be performed by a person that is physically present at the printer.

NOTE: This person might need to sign in with an administrator or service password depending on how the
printer is configured.

1. Turn the printer on.

2. The HP logo displays on the printer control panel. When a 1/8 with an underscore displays, touch the
middle of the screen to open the Pre-boot menu.

3. Use the arrow buttons on the touchscreen to scroll down and highlight the +3:Administrator item, and then
touch the OK button to select it.

Figure 7-12 Select the +3:Administrator item

4. Use the arrow buttons on the touchscreen to scroll down and highlight the +A:Remote Admin item, and
then touch the OK button to select it.

Figure 7-13 Select the +A:Remote Admin item

5. Use the arrow buttons on the touchscreen to scroll down and highlight the 1:Start Telnet item, and then
touch the OK button to select it.

Figure 7-14 Select the 1:Start Telnet item

6. Do one of the following

● If a connecting message displays briefly, go to 7.

256 Chapter 7 Solve problems ENWW


Figure 7-15 Telnet connecting message

● If an error message displays, use the steps below to identify the problem.

Figure 7-16 Telnet error message

1. The printer network cable is not correctly connected.

2. The BIOS LAN settings are incorrect.

○ The printer should be configured to use a static IP address, but is configured to use DHCP
instead.

○ The printer is configured to use a static IP address, but the IP address is incorrect.

3. The printer is correctly configured to use DHCP, but the DHCP server is not turned on or is
malfunctioning.

7. When the printer telnet server function is initialized, the following screen appears. Use the information on
this screen to connect the remote telnet client computer to the printer.

NOTE: The printer is now ready to receive remote telnet client commands.

● IP: The static or dynamically allocated IP address for the printer.

● Port: The standard telnet port (23).

● Pin: A randomly generated 4-digit personal identification number (PIN).

Figure 7-17 Telnet server function initialized

Start the telnet client function at the remote computer

The following steps establish a Remote Admin connection from a remote computer to the printer.

1. From the Start menu open the Command Prompt desktop application.

TIP: Type cmd in the application search dialogue box to find the application.

ENWW Comprehensive list of troubleshooting tools 257


2. From any displayed directory, type telnet at the prompt, and then press the Enter key.

Figure 7-18 Start a telnet session

3. Type o <IP ADDRESS> at the telnet prompt, and then press the Enter key.

NOTE: For <IP ADDRESS>, substitute the IP address that was displayed in step 7 of the "Start the
telnet server function at the printer" topic.

TIP: If the telnet connection fails to establish a connection, the printer is probably behind a firewall or on a
different network that the remote telnet client computer.

Figure 7-19 Establish a telnet connection

258 Chapter 7 Solve problems ENWW


4. Type the PIN that was displayed in step 7 of then "Start the telnet server function at the printer" topic at the
prompt, and then press the Enter key.

IMPORTANT: Make sure to type the PIN correctly. After five incorrect PIN entries, the printer terminates
the Remote Admin connection. The Remote Admin feature must be re-initiated at the printer. See the "Start
the telnet server function at the printer" topic.

Figure 7-20 Enter the PIN

5. The following screen displays when the correct PIN is entered and the Remote Admin connection is
successful. For information about the Pre-boot menu and options, see "Pre-boot menu options" in the
printer Service Manual.

NOTE: Because a Remote Admin connection is an unsecured telnet network protocol connection, the
following Pre-boot menu items are disabled for the remote telnet client computer.

● The +3:Administrator menu 4:Change Password item.

● The +3:Administrator menu 5:Clear Password item.

● The +3:Administrator menu 6:Disk Manage item.

Figure 7-21 Remote Admin window

Disconnect a remote connection

The Remote Admin connection can be terminated from the printer control panel or the remote telnet client
computer.

NOTE: The following procedure describes terminating a Remote Admin connection from the remote telnet
client computer.

ENWW Comprehensive list of troubleshooting tools 259


1. From the Pre-boot main menu, use the arrow buttons on the keyboard to scroll down to the
+3:Administrator item, and then press the Enter key.

Figure 7-22 Access the administrator menu

2. Use the arrow buttons on the keyboard to scroll down to the +A:Remote Admin item, and then press the
Enter key.

Figure 7-23 Access the remote admin menu

3. Use the arrow buttons on the keyboard to scroll down to the 2:Stop Telnet item, and then press the Enter
key. The Remote Admin connection between the printer and the remote telnet client computer terminates.

IMPORTANT: The printer remains in the Pre-boot menu. Have the person that is physically present at the
printer do the following:

● Touch the Home button to return to the main Pre-boot menu and highlight the 1:Continue item, and
then touch the OK button. The printer will continue to initialize.

260 Chapter 7 Solve problems ENWW


Figure 7-24 Terminate the telnet connection

ENWW Comprehensive list of troubleshooting tools 261


Advanced configuration with the HP Embedded Web Server (EWS)
Use the HP Embedded Web Server to manage advanced printing functions.

Introduction
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.

● View printer status information

● Determine the remaining life for all supplies and order new ones

● View and change tray configurations

● View and change the printer control-panel menu configuration

● View and print internal pages

● Receive notification of printer and supplies events

● View and change network configuration

The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.

When the printer is connected to the network, the HP Embedded Web Server is automatically available.

NOTE: The HP Embedded Web Server is not accessible beyond the network firewall.

How to access the HP Embedded Web Server (EWS)


Use the following steps to open the EWS.

1. From the Home screen on the printer control panel, touch the Information icon , and then touch the
Ethernet icon to display the IP address or host name.

2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.

NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.

To use the HP Embedded Web Server, the browser must meet the following requirements:

Windows® 7

● Internet Explorer (version 8.x or greater)

● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

262 Chapter 7 Solve problems ENWW


Windows® 8 or greater

● Internet Explorer (version 9.x or greater)

● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

macOS
● Safari (version 5.x or greater)

● Google Chrome (version 34.x or greater)

Linux

● Google Chrome (version 34.x or greater)

● Firefox (version 20.x or greater)

ENWW Comprehensive list of troubleshooting tools 263


HP Embedded Web Server features
Learn about the HP Embedded Web Server (EWS) features available on each tab.

Figure 7-25 EWS Tabs

NOTE: Copy/Print, Scan/Digital Send, and Fax tabs only appear for multi-function printers (MFPs). A Print tab
appears for single-function printers (SFPs).

Information tab

Refer to the table for settings in the Information tab.

Table 7-10 HP Embedded Web Server Information tab


Menu Description

Device Status Shows the printer status and shows the estimated life remaining of HP supplies. The page
also shows the type and size of paper set for each tray. To change the default settings, click
the Change Settings link.

Job Log Provides a list of the jobs that have been processed.

Configuration Page Shows the information found on the configuration page.

Supplies Status Page Shows the status of the supplies for the printer.

Event Log Page Shows a list of all printer events and errors. Use the HP Instant Support link (in the Other
Links area on all HP Embedded Web Server pages) to connect to a set of dynamic web
pages that help solve problems. These pages also show additional services available for
the printer.

Usage Page Shows a summary of the number of pages the printer has printed, grouped by size, type,
and paper print path.

Device Information Shows the printer network name, address, and model information. To customize these
entries, click the Device Information menu on the General tab.

Control Panel Snapshot Shows an image of the current screen on the control panel display.

Remote Control-Panel Provides a way to troubleshoot or manage the printer from a browser window on a desktop
or laptop.

264 Chapter 7 Solve problems ENWW


Table 7-10 HP Embedded Web Server Information tab (continued)

Menu Description

Print Allows the user to send a print-ready file to the printer to be printed.

Printable Reports and Pages Lists the internal reports and pages for the printer. Select one or more items to print.

Open Source Licenses Shows a summary of the licenses for open source software programs that can be used
with the printer.

General tab

Refer to the table for settings in the General tab.

Table 7-11 HP Embedded Web Server General tab


Menu Description

Control Panel Customization Reorder, show, or hide features on the control-panel display.

Change the default display language and keyboard layouts.

Quick Sets Configure jobs that are available in the Quick Sets area of the Home screen on the printer
control panel.

Alerts Set up email alerts for various printer and supplies events.

Control Panel Settings App Shows the Settings app options that are available on the printer control panel.

General Settings Configure how the printer recovers from jams and other general printer settings.

AutoSend Configure the printer to send automated emails regarding printer configuration and
supplies to specific email addresses.

Edit Other Links Add or customize a link to another website. This link displays in the footer area on all
HP Embedded Web Server pages.

Ordering Information Enter information about ordering replacement toner cartridges. This information displays
on the supplies status page.

Device Information Name the printer and assign an asset number to it. Enter the name of the primary contact
who will receive information about the printer.

Language Set the language in which to display the HP Embedded Web Server information.

Firmware Upgrade Download and install printer firmware upgrade files.

Date/Time Settings Set the date and time or synchronize with a network time server.

Energy Settings Set or edit a wake time, sleep time, and sleep delay for the printer. Set a different schedule
for each day of the week and for holidays.

Set which interactions with the printer cause it to wake from sleep mode.

Back up and Restore Create a backup file that contains printer and user data. If necessary, use this file to restore
data to the printer.

Reset Factory Settings Restore printer settings to the factory defaults.

Solution Installer Install or remove third-party software packages that extend or modify the functionality of
the printer.

ENWW Comprehensive list of troubleshooting tools 265


Table 7-11 HP Embedded Web Server General tab (continued)

Menu Description

Job Statistics Settings Provides connection information about third-party job-statistics services, or enables local
serverless device job accounting.

Quota Settings Provides connection information about third-party job-quota services, or enables local
device quota service.

Other Links list

Configure which links display in the footer of the HP Embedded Web Server by using the Edit Other Links menu
on the General tab.

NOTE: The following are the default links.

Table 7-12 HP Embedded Web Server Other Links list

Menu Description

HP Instant Support Connect to the HP website to find solutions to printer problems.

Shop for Supplies Connect to the HP website for information on purchasing original HP supplies, such as
cartridges and paper.

Product Support Connect to the support site for the printer to search for help on various topics.

Copy/Print tab

Refer to the table for settings in the Copy/Print tab.

Table 7-13 HP Embedded Web Server Copy/Print tab


Menu Description

Print from USB Drive Settings Enable or disable the Print from USB Drive menu on the control panel.

Manage Stored Jobs Enable or disable the ability to store jobs in the printer memory.

Configure job-storage options.

Default Print Options Configure the default options for print jobs.

Restrict Color Permit or restrict color printing and copying.

(Color printers only) Specify permissions for individual users or for jobs that are sent from specific software
programs.

PCL and PostScript Settings Adjust the PCL and PostScript settings for all print jobs, including copy jobs and received
faxes.

Print Quality Configure the print quality settings, including color adjustment, image registration, and
allowed paper types.

Copy Settings Configure the default options and Quick Sets for copy jobs.

NOTE: If job-specific copy setting options are not set from the control panel at the start of
a job, the default settings will be used for the job.

266 Chapter 7 Solve problems ENWW


Table 7-13 HP Embedded Web Server Copy/Print tab (continued)

Menu Description

Expert Copy Enable or disable Expert Copy and set the initial copy view.

The Expert Copy feature is available only on some HP MFPs with larger control panels, and
is available in FutureSmart 4 firmware 24.7.3 release or later.

Manage Trays Configure settings for paper trays.

Manage Stapler/Stacker Configure settings for the stapler/stacker for printers that have this feature.

Scan/Digital Send tab

Refer to the table for settings in the Scan/Digital Send tab.

Table 7-14 HP Embedded Web Server Scan/Digital Send tab


Menu Description

Email Setup Configure the default email settings for digital sending, including the following:

● Settings for the outgoing mail (SMTP) server

● Settings for Email Quick Sets jobs

● Default message settings, such as the "From" address and the subject line

● Settings for digital signatures and encryption

● Settings for email notifications

● Default scan settings for email jobs

● Default file settings for email jobs

Scan to Network Folder Configure the network folder settings for digital sending, including the following:

● Settings for Quick Sets jobs saved in a network folder

● Settings for notifications

● Default scan settings for jobs saved in a network folder

● Default file settings for jobs saved in a network folder

Scan to SharePoint® Configure the SharePoint settings for digital sending, including the following:

● Settings for Quick Sets jobs saved in a document library on the SharePoint site

● Default settings for jobs saved in a document library on the SharePoint site

Scan to USB Drive Configure the USB settings for digital sending, including the following:

● Settings for Quick Sets jobs saved on a USB flash drive

● Settings for notifications

● Default scan settings for jobs saved on a USB flash drive

● Default file settings for jobs saved on a USB flash drive

ENWW Comprehensive list of troubleshooting tools 267


Table 7-14 HP Embedded Web Server Scan/Digital Send tab (continued)

Menu Description

Contacts Manage contacts, including the following:

● Add email addresses into the printer one at a time.

● Import a large list of frequently-used email addresses on to the printer all at once,
rather than adding them one at a time.

● Export contacts from the printer into a .CSV file on the computer to use as a data
backup, or import the records onto another HP printer.

● Edit email addresses that have already been saved in the printer.

Preferences Manage general scanning settings.

Email and Scan to Network Folder Quick Configure the printer to send scanned images as email attachments.
Setup Wizards
Configure the printer to save scanned images to network-folder Quick Sets. Quick Sets
provide easy access to files saved on the network.

Digital Sending Software Setup Configure settings related to using optional Digital Sending software.

Fax tab

Refer to the table for settings in the Fax tab.

Table 7-15 HP Embedded Web Server Fax tab

Menu Description

Fax Send Setup Configure settings for sending faxes, including the following:

● Default settings for outgoing faxes

● Settings for fax Quick Sets jobs

● Settings for notifications

● Default setting for sending faxes using the internal fax modem

● Settings for using a LAN fax service

● Settings for using an Internet fax service

Fax Speed Dials Manage speed dials, including the following:

● Import .CSV files containing email addresses, fax numbers, or user records, so that
they can be accessed on this printer.

● Export email, fax, or user records from the printer into a file on the computer to use
as a data backup, or import the records onto another HP printer.

Fax Receive Setup Configure default print options for incoming faxes, and set up a fax printing schedule.

Fax Archive and Forwarding Enable or disable fax archiving and fax forwarding, and configure basic settings for each:

● Fax archiving is a method to send a copy of all incoming and outgoing faxes to an
email address, a network folder, or an FTP server.

● Fax forwarding is a method to forward incoming faxes to a different fax device.

Fax Activity Log Contains a list of the faxes that have been sent from or received by this printer.

268 Chapter 7 Solve problems ENWW


Supplies tab

Refer to the table for settings in the Supplies tab.

Table 7-16 HP Embedded Web Server Supplies tab

Menu Description

Manage Supplies Configure how the printer reacts when supplies reach a Very Low state.

Troubleshooting tab

Refer to the table for settings in the Troubleshooting tab.

Table 7-17 HP Embedded Web Server Troubleshooting tab

Menu Description

General Troubleshooting Use the following options as appropriate:

● Reports and Tests area: Select and print several types of reports and tests. Some
reports can be viewed in the EWS by clicking the View button.

● Fax Tools area: Configure settings for fax troubleshooting. (MFP and Digital Sender
products with HP analog fax accessory only)

● OXPd Troubleshooting area: Enable or disable the Allow a Non-Secure Connection for
Web Services option

● Auto Recovery area: Enable or disable the Enable Auto Recovery option, which allows
the printer to auto recover from errors that might require the power to be turned off
and on (for example, a 49 error).

Online Help Link to HP cloud-based online help to assist in troubleshooting printing issues.

Diagnostic Data Export printer information to a file that can be useful for HP technical support to use for
detailed problem analysis.
NOTE: This item is available only if an
administrator password is set from the
Security tab.

Calibration/Cleaning Enable the automatic cleaning feature, create and print the cleaning page, and select an
option to calibrate the printer immediately.
(Color LaserJet printers only)

Reset Factory Settings Restore printer settings to factory defaults.

Firmware Upgrade Download and install printer firmware upgrade files.

Security tab

Refer to the table for settings in the Security tab.

ENWW Comprehensive list of troubleshooting tools 269


Table 7-18 HP Embedded Web Server Security tab

Menu Description

General Security Settings for general security, including the following:

● Configure an administrator password to restrict access to certain features on the


printer.

● Set a custom device Service Access Code.

● Set PJL password for processing PJL commands.

● Set file system access and firmware upgrade security.

● Enable or disable the Host USB port on the control panel or the USB connectivity port
on the formatter for printing directly from a computer.

● View the status of all security settings.

Account Policy Enable administrator account settings.

Access Control Configure access to printer functions for specific individuals or groups, and select the
method individuals use to sign in to the printer.

Protect Stored Data Configure and manage the internal storage for the printer.

Configure settings for jobs that are stored on the printer internal storage.

Manage Remote Apps Manage or whitelist remote apps by importing or deleting certificates that allow devices to
use this product.

Certificate Management Install and manage security certificates for access to the printer and the network.

Email Domain Restriction If email functionality is enabled, administrators can limit the email addresses to which the
printer can send messages.

Web Service Security Allow resources on this printer to be accessed by web pages from different domains. If no
sites are added to the list, then all sites are trusted.

Self Test Verify that the security functions are running according to expected system parameters.

HP Web Services tab

Use the HP Web Services tab to configure and enable HP Web Services for this printer. It is necessary to Enable
HP Web Services to use the HP ePrint feature.

Table 7-19 HP Embedded Web Server HP Web Services tab

Menu Description

Web Services Setup Connect this printer to HP Connected on the web by enabling HP Web Services.

Web Proxy Configure a proxy server if there are issues enabling HP Web Services or connecting the
printer to the Internet.

HP JetAdvantage Access solutions that extend the capabilities of the printer

Smart Cloud Print Enable Smart Cloud Print, which allows access to web-based apps that extend the
capabilities of the printer.

270 Chapter 7 Solve problems ENWW


Networking tab

Use the Networking tab to configure and secure network settings for the printer when it is connected to an IP-
based network. This tab does not display if the printer is connected to other types of networks.

Table 7-20 HP Embedded Web Server Networking tab > Configuration settings

Menu Description

Wireless Station Configure the initial wireless settings.

NOTE: The configuration options available depend on the print server model.

Wi-Fi Direct Configure Wi-Fi Direct settings for printers that include embedded Wi-Fi Direct Print and
NFC printing or that have a wireless accessory installed.

NOTE: The configuration options available depend on the print server model.

TCP/IP Settings Configure TCP/IP settings for IPv4 and IPv6 networks.

NOTE: The configuration options available depend on the print server model.

Network Settings Configure IPX/SPX, AppleTalk, DLC/LLC, and SNMP settings, depending on the print server
model.

Other Settings Configure general printing protocols and services supported by the print server. The
available options depend on the print server model, but can include firmware update, LPD
queues, USB settings, support information, and refresh rate.

AirPrint Enable, set up, or disable network printing from Apple-supported printers.

Select Language Change the language displayed by the HP Embedded Web Server. This page displays if the
web pages support multiple languages. Optionally, select supported languages through
language-preference settings in the browser.

Select Location Select a country/region for the printer.

Table 7-21 HP Embedded Web Server Networking tab > Google Cloud Print settings

Menu Description

Setup Set up Google Cloud Print options.

Web Proxy Configure proxy settings.

Table 7-22 HP Embedded Web Server Networking tab > Security settings
Menu Description

Settings View and restore current security settings to factory-default values.

Configure security settings using the Security Configuration Wizard.

NOTE: Do not use the Security Configuration Wizard to configure security settings if using
network-management applications, such as HP Web Jetadmin.

Authorization Control configuration management and use of this printer, including limiting host access to
this printer through an Access Control List (ACL) (for selected print servers on IPv4
networks only).

Secure Communication Configure Transport Layer Security (TLS) protocol and encryption options.

ENWW Comprehensive list of troubleshooting tools 271


Table 7-22 HP Embedded Web Server Networking tab > Security settings (continued)

Menu Description

Mgmt. Protocols Configure and manage security protocols for this printer, including the following:

● Set the security management level for the HP Embedded Web Server, and control
traffic over HTTP and HTTPS.

● Configure the SNMP (Simple Network Management Protocol) operation. Enable or


disable the SNMP v1/v2c or SNMP v3 agents on the print server.

● Control access through protocols that may not be secure, such as printing protocols,
print services, discovery protocols, name resolution services, and configuration-
management protocols.

802.1X Authentication Configure 802.1X authentication settings on the Jetdirect print server as required for client
authentication on the network, and reset the 802.1X authentication settings to factory-
default values.

CAUTION: When changing the 802.1X authentication settings; the printer might lose its
connection. To reconnect, it might be necessary to reset the print server to a factory-
default state and reinstall the printer.

IPsec/Firewall View or configure a Firewall policy or an IPsec/Firewall policy.

Announcement Agent Enable or disable the HP Device Announcement Agent, set the configuration server, and
configure mutual authentication using certificates.

Table 7-23 HP Embedded Web Server Networking tab > Diagnostics settings

Menu Description

Network Statistics Display network statistics that are collected and stored on the HP Jetdirect print server.

Protocol Info View a list of network-configuration settings on the HP Jetdirect print server for each
protocol.

Configuration Page View the HP Jetdirect configuration page, which contains status and configuration
information.

Print menu and Copy menu (MFP)


Learn about the control-panel Print menu and the Copy menu (MFP).

Touchscreen printers: At the printer control panel, touch the Print button.

Non-touchscreen printers: Use the arrow buttons to scroll to the Print button, and then press the OK button.

Table 7-24 Print menu


First level Second level Third level Fourth level Description

Print from Job Choose Use this item to view and select jobs stored
Storage in the printer memory.

Print from Job Print List Use this item to print the list of jobs stored
Storage in the printer memory

Print from Job Print Use this item to print the selected job.
Storage

272 Chapter 7 Solve problems ENWW


Table 7-24 Print menu (continued)

First level Second level Third level Fourth level Description

Print from USB Drive Choose Original Sides Use this item to view and select jobs stored
on a USB drive.
1-sided

2-sided

Print from USB Drive Print Original Sides Use this item to print the selected job.

1-sided

2-sided

Table 7-25 Copy menu (MFP)


First level Second level Third level Fourth level Description

Sides Original Sides Use this item to indicate whether the


original document is printed on one or both
1-sided sides, and whether the copies should be
printed on one or both sides.
2-sided
NOTE: For 2-sided, the Pages flip up
option is available.

Sides Original Sides Use this item to select the source tray for
the copy job.
1-sided
NOTE: The A3 Tray 2 or the A3 Tray 3 is
2-sided the default tray.

Quick Sets and Load Use this item to determine create or load
Defaults copy quick sets.
Save

Options Sides Original Sides


NOTE: For 22-sided, the Pages flip up
1-sided option is available.

2-sided

Options Sides Original Sides Use this item to indicate whether the
original document is printed on one or both
1-sided sides, and whether the copies should be
printed on one or both sides.
2-sided
NOTE: For 2-sided, the Pages flip up
option is available.

Options Staple None Use to enable/disable stapling and position


the staple on the page.
Top left angled

Top right angled

Options Scan Mode Standard Document Use to describe the type of original.

Book Mode NOTE: Use the 2-sided ID option to


automatically place the images from a two
2-sided ID sided identification card (like a drivers
license for example) on a single page.

ENWW Comprehensive list of troubleshooting tools 273


Table 7-25 Copy menu (MFP) (continued)

First level Second level Third level Fourth level Description

Options Reduce/Enlarge Automatic Use this to automatically or manually scale


the original to fit on the output page.
Manual
NOTE: When Automatic is selected, the
Include Margins option is available.

NOTE: When Manual is selected, use the %


dialog box to enter the percentage for
document scaling (25 to 400 percent).

Options Original Size Choose from a list of Use this to describe the size or sizes of the
sizes. originals.

Options Paper Selection Paper Size Select from a list of paper sizes, types, and
available trays for the copy job.
Paper Type
NOTE: The list of trays depends on the
Paper Tray printer configuration.

Options Booklet Booklet Format Use this item to set the copy job to a
(check box) booklet format.

NOTE: When Booklet Format is selected,


the Borders on each page option is
available.

Options Content Orientation Automatically detect Use this to automatically detect, or


manually describe the original content
Portrait orientation.

Landscape

Options Pages per Sheet One Use this to print the original to a single page
or to print multiple originals to a single
Two page.

Four (right, then NOTE: Add page borders is only available


down) when printing multiple originals on a single
page.
Four (down, then
right)

Add page borders

Options Image Adjustment Sharpness Use the sliders to adjust the values for
these items.
Darkness

Contrast

Background Cleanup

Options Optimize Text/ Text Use this to improve print quality.


Picture
Mixed

Printed picture

Photograph

274 Chapter 7 Solve problems ENWW


Table 7-25 Copy menu (MFP) (continued)

First level Second level Third level Fourth level Description

Options Edge-to-Edge Normal Use to avoid shadows that can appear along
(recommended) the edges of copies when the original
document is printed close to the edges.
Edge-to-Edge
Combine with the Reduce/Enlarge feature
to ensure that the entire page is printed on
the copies.

When the Edge-to-Edge feature is turned


on, the product minimizes margins and
prints as close to the edge of the paper as
possible.

Options Erase Edges Apply same width to Use this to remove blemishes, such as dark
all edges (check borders or staple marks, by cleaning the
box) specified edges of the scanned image. In
each of the text boxes enter the
Top Edge measurements, in inches, for how much of
the top edge, bottom edge, left edge, and
Bottom Edge right edge to clean.

Left Edge

Right Edge

Options Collate Collate on If you are making more than one copy,
select the Collate on option to assemble the
Collate of pages in the correct order in each set of
copies.

Options Multi-feed Detection On When enabled, scanning stops if HP


EveryPage technology detects multiple
Off pages being fed at one time.

When disabled, this feature will not stop


scanning when multi-feeds are detected

Defeating interlocks
Learn about defeating printer interlocks.

Different tests can be used to isolate different types of issues. For assembly or noise isolation, run the diagnostic
test when the toner cartridge door or rear door is open.

Defeating the door interlocks allows observation of the paper pick operation (and view the page enter
registration).

WARNING! Be careful when performing printer diagnostics to avoid risk of injury. Only trained service personnel
should open and run the diagnostics with the covers removed. Never touch any of the power supplies when the
printer is turned on.

TIP: Fold a stiff piece of paper, for example a business card or index card, into a 10 mm (.375 in) strip, and
insert the strip into the slots for the door logic switches.

Defeat the toner cartridge door interlocks

1. Open the toner cartridge door.

ENWW Comprehensive list of troubleshooting tools 275


2. Insert a folded piece of paper into the slots.

TIP: Fold a stiff piece of paper, for example a business card or index card, into a 10 mm (.375 in) strip, and
insert the strip into the slots for the front door and right door logic switches.

Figure 7-26 Defeat the toner cartridge door interlocks

Defeat the right or rear door interlock

NOTE: For the M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675 printers, this is the rear


door.

1. Open the right or rear door.

276 Chapter 7 Solve problems ENWW


2. Insert a folded piece of paper into the slot.

TIP: Fold a stiff piece of paper, for example a business card or index card, into a 10 mm (.375 in) strip, and
insert the strip into the slots for the front door and right door logic switches.

Figure 7-27 Defeat the right or rear door interlock

LED Diagnostics (formatter)


Learn about troubleshooting the printer using formatter LEDs.

Understand lights on the formatter

Three LEDs on the formatter indicate that the printer is functioning correctly.

ENWW Comprehensive list of troubleshooting tools 277


Figure 7-28 LEDs (formatter)

Table 7-26 LEDs (formatter)

Item Description

Heartbeat LED Indicates that the formatter is functioning.

HP Jetdirect LEDs (2 LEDs) Indicates network activity and link status.

CAUTION: Under NO circumstances should a formatter from a different printer be installed during the repair or
troubleshooting processes. The formatter stores important data specific to the model of printer it is installed in
and is not deigned to be swapped or repurposed in any way. Return a used formatter to HP.

Issues that can occur from swapping a formatter include:

● Serial number, product number, product name, page count, and supported cartridges information change
and might make a product unusable

● 33.02.01 Used board/Disk installed errors

If a used formatter is installed and causes this issue, the partner must cover the costs of the repair in the form of
a product replacement. There is no method in the field to recover a printer where a used formatter is installed.

For more information, see HP LaserJet Enterprise, HP LaserJet Managed, HP PageWide Enterprise, HP PageWide
Managed - 33.02.01 error or printer name and/or product number changes after replacing the formatter.

This part contains components that are electrostatic discharge (ESD) sensitive. To reduce the possibility of
ESD damage, always touch the sheet-metal chassis to ground yourself before touching an ESD sensitive part.

278 Chapter 7 Solve problems ENWW


Heartbeat LED

The heartbeat LED indicates that the formatter is functioning correctly. While the printer is initializing after it is
turned on, the LED blinks rapidly, and then turns off. When the printer has finished the initialization sequence,
the heartbeat LED pulses on and off.

The following list describes the heartbeat LED operation while the printer is executing the firmware boot
process.

NOTE: If after initialization, the heartbeat LED is not solid green, see Table 7-27 Heartbeat LED, printer
operational on page 279.

Heartbeat LED, printer firmware boot

● Green

– Blinking: The printer is correctly functioning.

– Solid: The FW has not yet booted.

● Amber

– Blinking: The control panel is not detected.

– Solid: The FFC between the formatter and DC controller is not connected or is damaged.

● Red

– Solid: Valid SPI code; there is a problem releasing ASIC and running the BIOS.

Solid: BIOS initiates PROSAC to change the LED from red to green.

Solid: PROSAC is not running (No ROM or SPI code).

– Blinking: Valid SPI code not found.

● Off: No 5V or 3.3V PROSAC power.

The following table describes the heartbeat LED operation when the printer completes the firmware boot
process and is in the Ready state.

Table 7-27 Heartbeat LED, printer operational

Green ● Normal operation

– Formatter is operating normally

– Firmware is operating normally

– Control panel is connected

Yellow ● Formatter cannot connect to the control panel

– Check control panel connections

– Verify control panel functionality

Red ● Formatter error or failure

ENWW Comprehensive list of troubleshooting tools 279


Table 7-27 Heartbeat LED, printer operational (continued)

– Serial peripheral interface (SPI) flash memory boot error

– Power on self test (formatter) failed

– Diagnostic (formatter) failed

Off TIP: The heartbeat LED is off if the power cable is disconnected, the product power switch is in the off position, or
the product is in Sleep Mode.

● Firmware or system freeze

– Check control panel for an error message

– Control panel failure

NOTE: This condition is not usually caused by a formatter failure. Turn the power off, and then on again. If the
error persists, perform a firmware upgrade.

HP Jetdirect LEDs

The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and the green
LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED is off, a link has
failed.

For link failures, check all the network cable connections. In addition, try to manually configure the link settings
on the embedded print server by using the printer control-panel menus.

1. From the Home screen on the printer control panel, scroll to and touch the Administration button.

2. Open the following menus:

– Network Settings

– Embedded Jetdirect Menu

– Link Speed

3. Select the appropriate link speed, and then touch the OK button.

Disable cartridge check


Learn about the disable cartridge check troubleshooting diagnostic.

Use this diagnostic test to print internal pages or send an external job to the printer when the toner cartridge is
removed or exchanged. Supply errors are ignored while the printer is in this mode.

When the printer is in this mode, access the troubleshooting menus and print internal pages (the print quality
pages will be the most useful). This test can be used to isolate problems, such as noise, and to isolate print-
quality problems that are related to the toner cartridge.

NOTE: Do not remove or exchange the toner cartridge until after beginning the disable cartridge check
diagnostic.

280 Chapter 7 Solve problems ENWW


Disable cartridge check from a non-touchscreen control panel

1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and
then press the OK button.

2. Use the arrow buttons to scroll to Troubleshooting, and then press the OK button.

3. Use the arrow buttons to scroll to Diagnostic Tests, and then press the OK button.

4. Select Continue to enter Maintenance Mode.

5. Use the arrow buttons to scroll to Disable Cartridge Check, and then press the OK button.

Disable cartridge check from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Support Tools button.

2. Open the following menus:

– Troubleshooting

– Diagnostic Tests

– Disable Cartridge Check

Print/stop test
Learn about the print/stop test troubleshooting diagnostic.

Use this diagnostic test to isolate the cause of problems such as image-formation defects and jams within the
engine.

During this test, stop the paper anywhere along the printer paper path. The test can be programmed to stop
printing internal pages or an external print job when the paper reaches a certain position. The test can also be
programmed to stop from 0 to 60,000 ms. If the timer is set to a value that is greater than the job-print time, the
printer can recover in one of two ways.

Printer recovery (print/stop test)


● After the print job is completed press the OK button to return to the Troubleshooting menu before the
timer times out.

● After the timer times out, touch the Stop button. Activate the door switch to restart the engine and return it
to a normal state.

Common print/stop test timing millisecond (ms) stops


● 600 ms: The page has passed the registration area and the leading edge is just short of entering the fuser.
The image can be seen on the paper but has not fused. If the defect is visible then the cause might be the
drum, transfer roller, or a roller prior to, or in, the registration area.

● 1200 ms: The leading edge is about 18mm (0.71 in) into the top output bin. The image has gone through
the fuser. If the defect was not visible prior to the fuser, and is visible after the fuser, then the fuser it is the
likely cause of the print quality defect. Inspect the fuser for damage, debris, or labels stuck to the fuser.
Replace the fuser. Discuss media specifications and proper care of the fuser with the customer.

ENWW Comprehensive list of troubleshooting tools 281


Print/stop test from a non-touchscreen control panel

1. From the Home screen on the printer control panel, use the arrow buttons to navigate to Support Tools,
and then press the OK button.

2. Use the arrow buttons to scroll to Troubleshooting, and then press the OK button.

3. Use the arrow buttons to scroll to Diagnostic Tests, and then press the OK button.

4. Select Continue to enter Maintenance mode.

5. Use the arrow buttons to scroll to Print/Stop Test, and then press the OK button.

Print/stop test from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Support Tools button.

2. Open the following menus:

– Troubleshooting

– Diagnostic Tests

– Print/Stop Test

3. Enter a range, and then touch the OK button.

282 Chapter 7 Solve problems ENWW


Individual component diagnostics
Learn about printer individual component diagnostics.

Paper path test


Learn about the paper path test troubleshooting diagnostic.

This diagnostic test generates one or more test pages. Use these pages to isolate the cause of jams.

To isolate a problem, specify which input tray to use, and specify the number of copies to print. Print multiple
copies to help isolate intermittent problems. The following options become available after beginning the
diagnostic feature:

● Print Test Page: Run the paper-path test from the default settings: Tray 2, no duplex, and one copy. To
specify other settings, scroll down the menu, and select the setting, and then scroll back up and select
Print Test Page to start the test.

● Source Tray: Select Tray 1, Tray 2, or the optional tray.

● Number of Copies: Set the numbers of copies to be printed; the choices are 1, 10, 50, 100, or 500.

Paper path test from a SFP control panel


1. From the Home screen on the printer control panel, use the arrow buttons to navigate to Support Tools,
and then press the OK button.

2. Use the arrow buttons to scroll to Troubleshooting, and then press the OK button.

3. Use the arrow buttons to scroll to Diagnostic Tests, and then press the OK button.

4. Select Continue to enter Maintenance mode.

5. Use the arrow buttons to scroll to Paper Path Test, and then press the OK button.

Paper path test from an MFP control panel

1. From the Home screen on the printer control panel, scroll to and touch the Support Tools button.

2. Open the following menus:

– Troubleshooting

– Diagnostic Tests

– Paper Path Test

3. Select the paper path test options for the test.

Print/stop test
Learn about the print/stop test troubleshooting diagnostic.

Use this diagnostic test to isolate the cause of problems such as image-formation defects and jams within the
engine.

During this test, stop the paper anywhere along the printer paper path. The test can be programmed to stop
printing internal pages or an external print job when the paper reaches a certain position. The test can also be

ENWW Comprehensive list of troubleshooting tools 283


programmed to stop from 0 to 60,000 ms. If the timer is set to a value that is greater than the job-print time, the
printer can recover in one of two ways.

Printer recovery (print/stop test)

● After the print job is completed press the OK button to return to the Troubleshooting menu before the
timer times out.

● After the timer times out, touch the Stop button. Activate the door switch to restart the engine and return it
to a normal state.

Common print/stop test timing millisecond (ms) stops

● 600 ms: The page has passed the registration area and the leading edge is just short of entering the fuser.
The image can be seen on the paper but has not fused. If the defect is visible then the cause might be the
drum, transfer roller, or a roller prior to, or in, the registration area.

● 1200 ms: The leading edge is about 18mm (0.71 in) into the top output bin. The image has gone through
the fuser. If the defect was not visible prior to the fuser, and is visible after the fuser, then the fuser it is the
likely cause of the print quality defect. Inspect the fuser for damage, debris, or labels stuck to the fuser.
Replace the fuser. Discuss media specifications and proper care of the fuser with the customer.

Print/stop test from a non-touchscreen control panel

1. From the Home screen on the printer control panel, use the arrow buttons to navigate to Support Tools,
and then press the OK button.

2. Use the arrow buttons to scroll to Troubleshooting, and then press the OK button.

3. Use the arrow buttons to scroll to Diagnostic Tests, and then press the OK button.

4. Select Continue to enter Maintenance mode.

5. Use the arrow buttons to scroll to Print/Stop Test, and then press the OK button.

Print/stop test from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Support Tools button.

2. Open the following menus:

– Troubleshooting

– Diagnostic Tests

– Print/Stop Test

3. Enter a range, and then touch the OK button.

Paper path sensors test


Learn about the paper path sensor test troubleshooting diagnostic.

Paper path sensor test from a non-touchscreen control panel

1. From the Home screen on the printer control panel, use the arrow buttons to navigate to Support Tools,
and then press the OK button.

2. Use the arrow buttons to scroll to Troubleshooting, and then press the OK button.

284 Chapter 7 Solve problems ENWW


3. Use the arrow buttons to scroll to Diagnostic Tests, and then press the OK button.

4. Select Continue to enter Maintenance mode.

5. Use the arrow buttons to scroll to Paper Path Sensors, and then press the OK button.

6. Use the arrow buttons to select from the following:

NOTE: Depending on the printer model, not all options are available.

– Options

Number of copies

Paper tray (source to print from)

Output Sides (simplex or duplex testing)

Staple (model dependent)

Output bin (model dependent)

– Done (return to the Troubleshooting menu)

– Start (begins the test)

Paper path sensor test from a touchscreen control panel


1. From the Home screen on the printer control panel, scroll to and touch the Support Tools button.

2. Open the following menus:

– Troubleshooting

– Diagnostic Tests

– Paper Path Sensors

3. Touch Start to run the test.

NOTE: Depending on the printer model, not all options are available.

– Options

Number of copies

Paper tray (source to print from)

Output Sides (simplex or duplex testing)

Staple (model dependent)

Output bin (model dependent)

– Done (return to the Troubleshooting menu)

– Start (begins the test)

Manual sensors test


Learn about the manual sensor test troubleshooting diagnostic.

ENWW Comprehensive list of troubleshooting tools 285


The Manual Sensor Test screen shows the sensor number, sensor name , sensor state (active or inactive), and
the number of times the sensor has been toggled (activated).

Manual sensor test from a non-touchscreen control panel

1. From the Home screen on the printer control panel, use the arrow buttons to navigate to Support Tools,
and then press the OK button.

2. Use the arrow buttons to scroll to Troubleshooting, and then press the OK button.

3. Use the arrow buttons to scroll to Diagnostic Tests, and then press the OK button.

4. Select Continue to enter Maintenance mode.

5. Use the arrow buttons to scroll to Manual Sensor Test, and then press the OK button.

6. Use the arrow buttons to scroll to select from the following:

– Options

All sensors (choose the group of sensors to test)

Input tray sensors

Output bin sensors

Engine sensors

– Done (return to the Troubleshooting menu)

– Start (begins the test)

Manual test from a touchscreen control panel


1. From the Home screen on the printer control panel, scroll to and touch the Support Tools button.

2. Open the following menus:

– Troubleshooting

– Diagnostic Tests

– Manual Sensor Test

3. Select from the following:

– Options

All sensors (choose the group of sensors to test)

Input tray sensors

Output bin sensors

Engine sensors

– Done (return to the Troubleshooting menu)

– Start (begins the test)

286 Chapter 7 Solve problems ENWW


Component test
Learn about the component test troubleshooting diagnostic.

This test activates individual parts independently to isolate problems.

Each component test can be performed once or repeatedly. If the Repeat option is enabled, the test cycles the
component on and off. This process continues until the test automatically terminates.

NOTE: The cartridge door interlocks must be defeated to run the component tests. A control-panel display
prompt appears to indicate removing the toner cartridge, during certain tests.

Component test from a non-touchscreen control panel

1. From the Home screen on the printer control panel, use the arrow buttons to navigate to Support Tools,
and then press the OK button.

2. Use the arrow buttons to scroll to Troubleshooting, and then press the OK button.

3. Use the arrow buttons to scroll to Diagnostic Tests, and then press the OK button.

4. Select Continue to enter Maintenance mode.

5. Use the arrow buttons to scroll to Component Test, and then press the OK button.

6. Use the arrow buttons to select from the following:

– Drum Motor > (displays the components list)

NOTE: The list of components depending on the printer model.

– Repeat (select this item to continuously run the test)

NOTE: The test continues until the it stops automatically.

– Done (return to the Troubleshooting menu)

– Start (starts the component test)

Component test from a touchscreen control panel


1. From the Home screen on the printer control panel, scroll to and touch the Support Tools button.

2. Open the following menus:

– Troubleshooting

– Diagnostic Tests

– Component Test

3. Select from the following:

– Drum Motor > (displays the components list)

ENWW Comprehensive list of troubleshooting tools 287


NOTE: The list of components depending on the printer model.

– Repeat (select this item to continuously run the test)

NOTE: The test continues until the it stops automatically.

– Done (return to the Troubleshooting menu)

– Start (starts the component test)

288 Chapter 7 Solve problems ENWW


Diagrams: Block diagrams
View block diagrams for the printer.

Cross section diagrams (electrical)


View printer and accessories cross section diagrams.

Cross-sectional view of the printer

Figure 7-29 Printer base, image formation system block diagram (1 of 2)


Fuser

Laser scanner ass’y

Cartridge

Transfer roller

High-voltage power supply

DC controller

ENWW Comprehensive list of troubleshooting tools 289


Figure 7-30 Printer base, image formation system block diagram (2 of 2)

LED4950

Toner level sensor

PS4850

DC contoller

Item Description

LED4950 Pre-exposure LED

PS4850 Developer alienation sensor

NA Toner level sensor

290 Chapter 7 Solve problems ENWW


Figure 7-31 Printer base, sensors (pickup, feed, and delivery) block diagram

PS4450
PS4650
PS4500

PS4350 PS4750 PS4550


PS4700

PS4600

SW4 SW5 PS4300

PS4350
PS4400

M607/M608/M609 only M631/M632/M633 only

Item Description Item Description

PS4300 Tray 2 media out sensor PS4600 Retard roller rotation sensor

PS4350 Tray 1 media out sensor PS4650 Fuser output sensor

PS4400 Tray 2 media surface sensor PS4700 Duplex feed sensor1

PS4450 FD1 media full sensor PS4750 Tray 1 feed sensor

PS4500 Fuser loop sensor SW4 Tray 2 media size switch 1

PS4550 Registration sensor SW5 Tray 2 media size switch 2

ENWW Comprehensive list of troubleshooting tools 291


Figure 7-32 Printer base, motors, solenoids, and clutches block diagram
M1

CL4

CL2

SL1 CL1 M3 CL3 SL1

M2
M60/7/M608/M609 only M631/M632/M633 only

Item Description Item Description

M1 Fuser motor CL1 Tray 1 feed clutch

M2 Drum motor CL2 Duplex feed clutch1

M3 Lifter motor CL3 Tray 2 pickup clutch

SL1 Tray 1 pickup solenoid CL4 Duplex switchback clutch

1
Duplex models only.

292 Chapter 7 Solve problems ENWW


Cross-sectional view of the 1x550-sheet paper feeder

Figure 7-33 1x550-sheet paper feeder, electrical components block diagram

M2

CL3602

PS900
PS3601
PS3602

SW3601 SW3602 PS3603

CL3601
M3601

Item Description Item Description

M2 Drum motor1 SW3603 PF Door switch

M3601 PF Lifter motor PS3601 PF Feed sensor

CL3601 PF pickup clutch PS3602 PF Media out sensor

CL3602 PF Feed clutch PS3603 PF Media surface sensor

SW3601 PF Media size switch 1 PS900 PF Retard roller rotation sensor

SW3602 PF Media size switch 2

1
Located in the printer.

ENWW Comprehensive list of troubleshooting tools 293


Cross-sectional view of the 1x550-sheet and 3x550-sheet paper decks

Figure 7-34 1x550-sheet and 3x550-sheet paper decks, electrical components block diagram

M2

CL3402

PS900a
PS3401
SW3401 SW3402 PS3402
CL3401

M3401 PS3403 PS4501

PS900b CL4502

PS4502
SW4501 SW4502
CL4501

M4501 PS4503 PS5601

PS900c CL5602
PS5602
SW5601 SW5602
SW3403
CL5601
M5601 PS5603

Item Description 1x550 3x550

M2 Drum motor1 No No

M3401 PD cassette 1 lifter motor Yes Yes

M4501 PD cassette 2 lifter motor No Yes

M5601 PD cassette 3 lifter motor No Yes

CL3401 PD cassette 1 pickup clutch Yes Yes

CL3402 PD cassette 1 feed clutch Yes Yes

CL4501 PD cassette 2 pickup clutch No Yes

CL4502 PD cassette 2 feed clutch No Yes

CL5601 PD cassette 3 pickup clutch No Yes

CL5602 PD cassette 3 feed clutch No Yes

SW3401 PD Cassette 1 media size switch 1 Yes Yes

SW3402 PD Cassette 1 media size switch 2 Yes Yes

SW4501 PD Cassette 2 media size switch 1 No Yes

SW4502 PD Cassette 2 media size switch 2 No Yes

294 Chapter 7 Solve problems ENWW


Item Description 1x550 3x550

SW5601 PD Cassette 3 media size switch 1 No Yes

SW5602 PD Cassette 3 media size switch 2 No Yes

SW3403 PD door switch Yes Yes

PS3401 PD cassette 1 feed sensor Yes Yes

PS3402 PD cassette 1 media out sensor Yes Yes

PS3403 PD cassette 1 media surface sensor Yes Yes

PS4501 PD cassette 2 feed sensor No Yes

PS4502 PD cassette 2 media out sensor No Yes

PS4503 PD cassette 2 media surface sensor No Yes

PS5601 PD cassette 3 feed sensor No Yes

PS5602 PD cassette 3 media out sensor No Yes

PS5603 PD cassette 3 media surface sensor No Yes

PS900a PD retard roller rotation sensor 1 Yes Yes

PS900b PD retard roller rotation sensor 2 No Yes

PS900c PD retard roller rotation sensor 3 No Yes

1
Located in the printer.

ENWW Comprehensive list of troubleshooting tools 295


Cross-sectional view of the 2,550-sheet paper deck

Figure 7-35 2,550-sheet paper deck, electrical components block diagram

M2

CL3402

PS900a PS3401
SW3401 SW3402 PS3402
CL3401

M3401 PS4501
PS3403

PS900b CL4502
SW4501 PS4502

PS4503
CL4501

SW3403

M4501

Item Description Item Description

M2 Drum motor1 SW3403 PD door switch

M3401 PD cassette 1 lifter motor PS3401 PD cassette 1 feed sensor

M4501 PD cassette 2 lifter motor PS3402 PD cassette 1 media out sensor

CL3401 PD cassette 1 pickup clutch PS3403 PD cassette 1 media surface sensor

CL3402 PD cassette 1 feed clutch PS900 Retard roller rotation sensor

CL4501 PD cassette 2 pickup clutch PS4501 PD cassette 2 feed sensor

CL4502 PD cassette 2 feed clutch PS4502 PD cassette 2 media out sensor

SW3401 PD Cassette 1 media size switch 1 PS4503 PD cassette 2 media surface sensor

SW3402 PD Cassette 1 media size switch 2 PS900a PD retard roller rotation sensor 1

SW4501 PD Cassette 2 media size switch 1 PS900b PD retard roller rotation sensor 2

1
Located in the printer.

296 Chapter 7 Solve problems ENWW


Cross-sectional view of the 5-bin stapler stacker multi bin mailbox (SSMBM)

Figure 7-36 Stapler stacker multi bin mailbox (5-bin; SSBM), motors and solenoids block diagram
M14

M11

SL12

M12 M15

M17

SL13
M13

SL14

SL15

SL16

SL11

Item Description Item Description

M11 SS output motor SL11 Inlet flapper solenoid

M12 SS feed motor SL12 Stamp solenoid

M13 MBM feed motor SL13 Output bin 2 flapper solenoid

M14 Jogger motor SL14 Output bin 3 flapper solenoid

M15 Y alignment motor SL15 Output bin 4 flapper solenoid

ENWW Comprehensive list of troubleshooting tools 297


Item Description Item Description

M16 Staple motor SL16 Output bin 5 flapper solenoid

M17 Lifter motor

Figure 7-37 Stapler stacker multi bin mailbox (5-bin; SSBM), sensors and switches block diagram

PS107 PS106
PS104

SW1
PS105
PS101 SW2
PS102
PS111 SW11
PS113 PS103
PS114
PS112 PS115

PS109
PS108

PS116
PS110
PS120

PS117
PS121

PS118
PS122

PS119

Item Description Item Description

PS101 Bin 1 media presence sensor PS114 Staple ready sensor

PS102 SS exit sensor PS115 Staple home position sensor

PS103 Staple inlet sensor PS116 Bin 3 media full sensor

PS104 Y alignment home position sensor PS117 Bin 4 media full sensor

PS105 Bin 1 media full sensor PS118 Bin 5 media full sensor

PS106 Alienation home position sensor PS119 MBM inlet sensor

PS107 Jogger home position sensor PS120 Bin 3 media presence sensor

PS108 Bin 2 media presence sensor PS121 Bin 4 media presence sensor

298 Chapter 7 Solve problems ENWW


Item Description Item Description

PS109 Bin 2 media full sensor PS122 Bin 5 media presence sensor

PS110 SS inlet sensor SW1 MBM door switch

PS111 Bin 1 upper limit sensor SW2 SS door switch

PS112 Bin 1 lower limit sensor SW11 Staple door switch

PS113 Staple low sensor

Cross-sectional view of the 2-bin stapler stacker multi bin mailbox (SSMBM)

Figure 7-38 Stapler stacker multi bin mailbox (2-bin; SSBM), motors and solenoids block diagram
M14

M11

SL12

M12 M15

M17

SL13

SL11

Item Description Item Description

M11 SS output motor M17 Lifter motor

M12 SS feed motor SL11 Inlet flapper solenoid

M14 Jogger motor SL12 Stamp solenoid

ENWW Comprehensive list of troubleshooting tools 299


Item Description Item Description

M15 Y alignment motor SL13 Output bin 2 flapper solenoid

M16 Staple motor

Figure 7-39 Stapler stacker multi bin mailbox (5 bin; SSBM), sensors and switches block diagram

PS107 PS106
PS104

SW2
PS105
PS101 SW11
PS102
PS111
PS113 PS103
PS114
PS112 PS115

PS109
PS108

PS110

Item Description Item Description

PS101 Bin 1 media presence sensor PS110 SS inlet sensor

PS102 SS exit sensor PS111 Bin 1 upper limit sensor

PS103 Staple inlet sensor PS112 Bin 1 lower limit sensor

PS104 Y alignment home position sensor PS113 Staple low sensor

PS105 Bin 1 media full sensor PS114 Staple ready sensor

PS106 Alienation home position sensor PS115 Staple home position sensor

PS107 Jogger home position sensor SW2 SS door switch

PS108 Bin 2 media presence sensor SW11 Staple door switch

PS109 Bin 2 media full sensor

Printed circuit assembly (PCA) connector locations


View printed circuit assembly (PCA) diagrams.

300 Chapter 7 Solve problems ENWW


DC controller PCA connections

Figure 7-40 DC controller PCA connections

J606 J601 J604


J203 J321
J301

J204
J305
J603

J211
J602
J607 J608
J401
J402

J501

J15 J102 J205

J302
J202 J201
J14 J11 J16

J206 J308
J309
J605
J306 J2012
J12 J13

Item Description Item Description

J11 Tray 1 media out sensor J306 Tray 2 media size switch 1

Tray 1 pickup solenoid Tray 2 media size switch 2

J12 Duplex feed clutch J308 Left door switch

Tray 2 pickup clutch Front door switch

Retard roller rotation sensor

J13 Duplex fan J309 Duplex feed sensor

Right door switch R

Rear door switch R

Right door switch L

Rear door switch L

J14 Tray 2 media out sensor J321 24V interlock switch

Tray 2 media surface sensor

J15 Fuser loop sensor J401 Fuser

Registration sensor

J16 Cartridge upper fan J402 Fuser

Cartridge lower fan

Environment sensor

J102 Not used J501 E-label

ENWW Comprehensive list of troubleshooting tools 301


Item Description Item Description

J201 Developer alienation solenoid J601 Low-voltage power supply

J202 Tray 1 feed clutch J602 Low-voltage power supply

J203 Drum motor J603 Output accessory

J204 Fuser motor J604 High-voltage power supply

J205 Laser scanner assembly J605 Input accessory

J206 Lifter motor J606 Laser scanner assembly

J211 Scanner fan J607 Formatter

J301 Developer alienation sensor J608 Not used

J302 Tray 1 feed sensor J2012 Front door lock solenoid1

Left door lock solenoid2

J305 Output bin media full sensor

1
E60155/E60165/E60175 models only
2
E62655/E62665/E62675 models only

Diagrams: External plug and port locations


View printer external plugs and ports diagrams.

External plug and port locations (SFP)

External plug and port locations (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175)

302 Chapter 7 Solve problems ENWW


Figure 7-41

Item Description

1 Host USB port for connecting external USB


devices (this port might be covered)

2 Local area network (LAN) Ethernet (RJ-45)


network port

3 Hi-Speed USB 2.0 printing port

NOTE: For easy-access USB printing, use


the USB port near the control panel.

ENWW Comprehensive list of troubleshooting tools 303


External plug and port locations (MFP)

Figure 7-42 External plug and port locations (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/


E62675)

2
3

Item Description

1 Host USB port for connecting external USB devices (this port might be covered)

2 Hi-Speed USB 2.0 printing port

NOTE: For easy-access USB printing, use the USB port near the control panel.

3 Local area network (LAN) Ethernet (RJ-45) network port

4 Fax port (fax models only)

304 Chapter 7 Solve problems ENWW


Diagrams: Major component locations
View printer major component locations diagrams.

Main assemblies (base printer)


View printer base main assemblies diagrams.

Major components (base printer)

Figure 7-43 Printer base (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), main


assemblies (1 of 2)

Item Description Item Description

1 Laser scanner assembly 6 Fuser drive assembly

2 Tray 2 7 Developer drive assembly

3 Fuser 8 Main drive assembly

4 Transfer assembly 9 Lifter drive assembly

5 Feed frame assembly 10 Cartridge (toner) tray assembly

ENWW Comprehensive list of troubleshooting tools 305


Figure 7-44 Printer base (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), main
assemblies (2 of 2)

Item Description

1 Delivery assembly

2 Registration assembly

3 Pickup assembly

Figure 7-45 Printer base (E60075/E60155/E60165/E60175), main assemblies

Item Description

1 Inner cover

2 Laser shutter holder assembly

3 Front door link assembly

306 Chapter 7 Solve problems ENWW


Figure 7-46 Printer base (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), main
assemblies (1 of 2)

Item Description Item Description

1 Laser scanner assembly 6 Fuser drive assembly

2 Tray 2 7 Developer drive assembly

3 Fuser 8 Main drive assembly

4 Transfer assembly 9 Lifter drive assembly

5 Feed frame assembly 10 Cartridge (toner) tray assembly

ENWW Comprehensive list of troubleshooting tools 307


Figure 7-47 Printer base (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), main
assemblies (2 of 2)

Item Description

1 Delivery assembly

2 Registration assembly

3 Pickup assembly

Figure 7-48 Printer base (E62565/E62575/E62655/E62665/E62675), main assemblies

Item Description

1 Left door link assembly

308 Chapter 7 Solve problems ENWW


PCAs (base printer)

Figure 7-49 Printer base, printed circuit assemblies (PCAs)

Item Description

1 Low-voltage power supply (LVPS) PCA

2 DC controller PCA

3 High-voltage power supply (HVPS) PCA

Rollers and pads (base printer)

Figure 7-50 Printer base (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), roller


assemblies

Item Description Item Description

1 Tray 1 pickup roller 4 Tray 2 pickup roller assembly

ENWW Comprehensive list of troubleshooting tools 309


Item Description Item Description

2 Tray 1 separation roller 5 Tray 2 retard roller assembly

3 Transfer roller assembly

Figure 7-51 Printer base (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), roller


assemblies

Item Description Item Description

1 Tray 1 pickup roller 4 Tray 2 pickup roller assembly

2 Tray 1 separation roller 5 Tray 2 retard roller assembly

3 Transfer roller assembly

Main assemblies (1x550-sheet paper feeder)


View 1x550-sheet paper feeder main assemblies diagrams.

310 Chapter 7 Solve problems ENWW


Major components (1x550-sheet paper feeder)

Figure 7-52 1x550-sheet paper feeder, main assemblies (M607/M608/M609/E60055/E60065/E60075/


E60155/E60165/E60175)

Item Description Item Description

1 Lifter drive assembly 4 PF retard roller assembly

2 Drive assembly 5 PF pickup roller assembly

3 Pickup assembly

ENWW Comprehensive list of troubleshooting tools 311


Figure 7-53 1x550-sheet paper feeder, main assemblies (M631/M632/M633/E62555/E62565/E62575/
E62655/E62665/E62675)

Item Description Item Description

1 Lifter drive assembly 4 Pickup assembly

2 Drive assembly 5 PF retard roller assembly

3 Auto close assembly 6 PF pickup roller assembly

312 Chapter 7 Solve problems ENWW


PCAs (1x550-sheet paper feeder)

Figure 7-54 1x550-sheet paper feeder, printed circuit assemblies (PCAs)

Item Description

1 Paper feeder controller PCA

Main assemblies (1x550-sheet paper deck)


View 1x550-sheet paper deck main assemblies diagrams.

ENWW Comprehensive list of troubleshooting tools 313


Major components (1x550-sheet paper deck)

Figure 7-55 1x550-sheet paper deck, main assemblies (1 of 2)

Item Description Item Description

1 Cassette auto close assembly 3 Cassette drive assembly

2 Cassette lifter drive assembly

314 Chapter 7 Solve problems ENWW


Figure 7-56 1x550-sheet paper deck, main assemblies (2 of 2)

Item Description Item Description

1 Cassette pickup assembly 3 PD pickup roller assembly

2 PD retard roller assembly

ENWW Comprehensive list of troubleshooting tools 315


PCAs (1x550-sheet paper deck)

Figure 7-57 1x550-sheet paper deck, printed circuit assemblies (PCAs)

Item Description

1 Paper feeder controller PCA

Main assemblies (3x550-sheet paper deck)


View 3x550-sheet paper deck main assemblies diagrams.

316 Chapter 7 Solve problems ENWW


Major components (3x550-sheet paper deck)

Figure 7-58 3x550-sheet paper deck, main assemblies (1 of 2)

Item Description Item Description

1 Cassette 1 auto close assembly 6 Cassette 2 lifter drive assembly

2 Cassette 2 auto close assembly 7 Cassette 1 drive assembly

3 Cassette 3 auto close assembly 8 Cassette 2 drive assembly

4 Cassette 1 lifter drive assembly 9 Cassette 3 drive assembly

6 Cassette 2 lifter drive assembly

ENWW Comprehensive list of troubleshooting tools 317


Figure 7-59 3x550-sheet paper deck, main assemblies (2 of 2)

Item Description Item Description

1 Cassette 1 pickup assembly 6 PD 3 retard roller assembly

2 Cassette 2 pickup assembly 7 PD 1 pickup roller assembly

3 Cassette 3 pickup assembly 8 PD 2 pickup roller assembly

4 PD 1 retard roller assembly 9 PD 3 pickup roller assembly

6 PD 2 retard roller assembly

318 Chapter 7 Solve problems ENWW


PCAs (3x550-sheet paper deck)

Figure 7-60 3x550-sheet paper deck, printed circuit assemblies (PCAs)

Item Description

1 Paper deck controller PCA

Main assemblies (2,100-sheet paper deck)


View 2,100-sheet paper deck main assemblies diagrams.

NOTE: The 2,100-sheet paper deck is for the M607/M608/M609/E60055/E60065/E60075/E60155/E60165/


E60175 printers.

ENWW Comprehensive list of troubleshooting tools 319


Major components (2,100-sheet paper deck)

Figure 7-61 2,100-sheet paper deck, main assemblies

Item Description Item Description

1 Drive assembly 3 HCI retard roller assembly

2 Pickup assembly 4 HCI pickup roller assembly

320 Chapter 7 Solve problems ENWW


PCAs (2,100-sheet paper deck)

Figure 7-62 2,100-sheet paper deck, printed circuit assemblies (PCAs)

Item Description

1 HCI controller PCA

Main assemblies (2,550-sheet paper deck)


View 2,550-sheet paper deck main assemblies diagrams.

NOTE: The 2,100-sheet paper deck is for the M631/M632/M633/E62555/E62565/E62575/E62655/E62665/


E62675 printers.

ENWW Comprehensive list of troubleshooting tools 321


Major components (2,550-sheet paper deck)

Figure 7-63 2,550-sheet paper deck, main assemblies (1 of2)

Item Description Item Description

1 Cassette auto close assembly 4 Cassette drive assembly

2 Cassette lifter drive assembly 5 Tray drive assembly

3 Tray auto close assembly 6 Tray lifter drive assembly

322 Chapter 7 Solve problems ENWW


Figure 7-64 2,550-sheet paper deck, main assemblies (2 of2)

Item Description Item Description

1 Cassette pickup assembly 3 PD retard roller assembly

2 Tray pickup assembly 4 PD pickup roller assembly

ENWW Comprehensive list of troubleshooting tools 323


PCAs (2,550-sheet paper deck)

Figure 7-65 2,550-sheet paper deck, printed circuit assemblies (PCAs)

Item Description

1 HCI controller PCA

Diagrams: General timing chart


View the printer timing chart diagram.

324 Chapter 7 Solve problems ENWW


ENWW
Power ON
Timing chart two consecutive prints on LTR paper (1/1 speed mode)
WAIT STBY INTR PRINT LSTR STBY

1 Print command

2 Tray 2 pickup clutch

3 Registration sensor

4 TOP signal
Figure 7-66 Timing chart

5 VIDEO signal

6 Fuser output sensor

View the printer circuit diagram.


7 Scanner motor

Diagrams: General circuit diagrams


8 Drum motor

9 Fuser motor

10 Fuser heater

11 Pre-exposure LED

12 Primary charging bias

13 Developing bias

14 Transfer bias

15 Transfer front guide bias

16 Static charge eliminator bias

17 Fuser bias

18 Scanner fan

19 Duplex fan

20 Cartridge upper fan

21 Cartridge lower fan

22 Developer alienation solenoid

23 Developer alienation sensor

Comprehensive list of troubleshooting tools 325


ENWW 326 Chapter 7 Solve problems
J6201L
J6201D
J6201DH

+24VC
2
1

2
1

2
J131L

J131D

/DUPRECL_C
J1901

1
2

CL
J131DH

1
2

CL4
J6201
1
2

1
2
2
1
1
MAIN TH

SW2 SW1
<Duplex model>

1
6

+24VF
8

1 2 1 2
1 2
J402

30 +24VC2 FSRCLASS
7

29 +24VC2 2 J10 /DELSNS 3 8


6
1

3 1 2 4 7
28 GND GND
J7001

5
2

PCA

27 GND 4 SUBTH2 5 6
4
3

FT2
FT1

26 TNRSP2 5 GND 6 5
3
4
3
1

25 TNRSP1 6 MAINTH 7 4
J4650

2
5
2
2

PS4800
J7005

24 GND 7 +24VC1 8 3
1
6
1
3
PS4650

Power switch

23 TRAD 8 2
J4800 J4100 22 +3.3VC 9 1
Pre-exposure PCA

1 2 3 1 2 3 21 DUPREVCL 10
+3.3VF 1
6

20 FPRSNS 11
2
J401

GND
GND
/FDOORSW
+24VA0
+24VB
5

19 PREEXPPWM 12
SUBTH1 3
4

18 PRIDCCK 13 6
3

2 1 2 1 4
FSRNEW
3

14 5
Fuser PCA

17 PRIDCPWM
J7004

J308 J321
2
FUT2

5
J1LB
J1LA

FSRCLSVCC
J1DB
J1DA

4
1

16 DISCK 15
1

FPRSNS
GNDSIG
+3.3VC
5VA
LEDCLK
SOFTSWSNS
+24VC
GND

+3.3VC2 6
1

3
J7002
2

16
2

15 DISPWM
2
3

3 2 1 3 2 1 3 2 1 14 TRPWM 17
J1950 J1951 J1910 1
4

13 TRPCK 18
A8
A8

J604
FU134

30
30

J1000

12 TRNCK 19
1

J7003
11 TRBSW 20 1 2
10 TRNPWM 21
B6
B6

PRI

DEV

DEV
TRFB

9 DEVDCPWM 22
JP1101
JP1100
1

JP1103
JP1102
JP1001
JP1000
JP1201
JP1200
FUT1

+5VA
10
1
1

8 DEVACPWM 23
2

J2502
J602

GND
J2408

9
2
2

7 DEVDCCK 24
3

+24VA0 J2503
1

MT2
3
3

6 DEVACCK 25
4

+24VA0
PA1

PA2
7
4
4

JP1301
JP1300
JP1401
JP1400

5 26
JP1303
JP1302

FUSERCK
5

+24VA0 J2501
TRFRONT
6

4 FUSERPWM 27
6
2

+24VA0
SUB TH2
5

3 POWERSW 28
7

GND
4
J1L

J1D

2 SWLED 29
8

FILM

GND
FUSER

JP1405
JP1404
JP1403
JP1402
3

1 +5VA 30
High-voltage
9

GND
J132L

power supply
J132D

TB1500
J132DH

GND
10

DIS
1

1
3

MT3

21 ENGTEST 1
2
2

20 +24VF 2
3
1
2
SUB TH1

1
1

+24VA2 N
1

19 NC 3
J201

2
2

SL

DEVSL
2
J2101

4
SL2

18 FSAFE3
3
J6001

17 GND 5 L
16 GND 6
Low-voltage

15 BOOTLLC 7 1 2
power supply
J137

14 LLCFREQ 8
1

DEVSNSDR
3

MT1

9
J301

13 3.3VAOVP
2

GND
2
J4850

12 5VEON 10
3

/DEVSNS
1
2
2

PS4850
J601

11 VCCCHG 11
21
21
J2401

10 QRPWM 12
9 +3.3VC 13
8 /ZEROX 14
+24VA2
1

7 15
J206

CURTH
Fuser

NC
2

M
2

M3

6
1
1

CARENSCL 16
J2416
J2415
J2413
J2414
J2412
J2411

GND
3
H2
H1

5 CARENSDA 17
4 HEAT2 18
3 RLD 19
NC
1

2 HEAT1 20
J204

/M3REV
8
8
2

1 FSAFE 21 2 1
/M3ACC
J138

7
7
3
J134F

J6101
J134M
4

/M3DEC
6
6
4
1
1

/M3FG
5
5
5

M1

PGND
4
4
6
GND
GND
5VE
GND
5VE
5VE

1 WAKEVC 24
PGND
3
3
7

2 WAKEENG 23 6 5 4 3 2 1
+24VC1
2
2
8

3 /VCRST 22 J8101
+24VC1
1
1
9

4 RTC3.3V 21
SL1 5 /CLFO,CLEI 20
SW4
SL 6 PD0 19
SW5 PS4350 2 1 7 /CLFI,CLEO 18
8 GND 17
1 2

1
2
3
4
9 /BDO 16
J6301L
6
6

J49
J50

J4350 2 1 10
J19 J18 FMTRGND 15
5
5

1 2 3 4 1 2 1 2 3 J6301DH 1 2
11 /VDO1 14
J6301D
4
4

12 VDO1 13
3
3

13 FMTRGND 12
J607

/M2ACC
7
7
1
2
2

24
24
J8104

J203

/M2DEC 14 /VDO2 11
(optional)

6
6
2
1
1

J6102
NFC PCA

/M2FG 15 VDO2 10
5
5
3

GND 16 FMTRGND 9
M
4
4
4

M2 GND 17 /VIFTOP 8
3
3
5

+24VC1 18 FMTRGND 7
2
2
6
Formatter

/VDO3
4
4

+24VC1 19 6
1
1
7
J51
J52

VDO3
3
3

20 5
FMTRGND
2
2

21 4
/VDO4
1
1

DC controller PCA

22 3

/3LINESW1
GND
/3LINESW2
/3LINESW3
GND
/SIZESW
/MPPPRSNS
GND
MPPPRSNSDR
MPPICKSL
+24VA2
23 VDO4 2
6 5 4 3 2 1 5 4 3 2 1 PD2 1
24
J306 J11
HDMI cable
3

Contorl panel

J605
1 2 3 4 5 6 7 8 9 10 11 12 17 VDOD 1
16 2
USB cable
/VDOD
2
15 VDOC 3

GND
GND
GND
GND
CL3

OPTIN
14 4

OPTCK
/VDOC

+24VA0
+24VA0
+24VA0

+3.3VB2
HIP cable

OPTOUT

OPTTMG
SW301 13 VDOB 5
1
CL
12 /VDOB 6
Laser PCA

1 2 11 VDOA 7
J6206 10 /VDOA 8
GND
J8
1

1 2 9 9
CTRL3

J606
PWRON
2

17
17
J8301

8 CTRL2 10
CANL
3

12

12
11
10
9
8
7
6
5
4
3
2
1
7 CTRL1 11
CANH
4

6 12 11
CTRL0 GND
5

5 13 10
/BDI PD
6

J605D 12 J605DH 4 14 J9 9
J6205L GND
1 2 3 4 5
CL2 2 1 J6205LH CL1 3 15 8
+5VL
1 2 2 16 7
J6205D LASERSDA
PD
12

PS4600 CL CL
SCL
SDA

6
GND

1 17
+3.3V

LASERSCL
5
Laser/scanner ass’y

1 2 1 2
FM1 4
J4600 J6203 J6202
1 2 1 2 M4 3

Encorder PCA
1 2 3 4

1
IOTIN_C73 5 4 3 2 1
2

J102
<Output device>

J6204L M

2
2 1 GND 3 2 1 J42 1
J603D

J6204DH
J603DH

3
1 2 IOTOUT_C72 1 2 3 4
J6204D

4
MDO J6104
J6402L 1 2 3 4
3 2 1
2

<Input device>
1 2 3 J6402DH
J6402D

1
ENGTEST
IOD PCA

J608
2
GND

SCFANDR
/SCFANLK
GND

/ENCD
GND
+3.3VC
DUPFEDCL
+24VA2
PICKCL
+24VA2
MPFEDCL
NC
+24VA2
GND
/SMDEC
/SMACC
+24VA0
DELSNSOUT
FDSLOUT
+24VA0
+24VA0
GND
GND
GND
+5VD

7 6 5 4 3 2 1 3 2 1 3 2 1 4 3 2 1 1 2 3 4 5 6 7 8
J12 J202 J211 J205 J603
J16 J13 J309 J305 J302 J14 J15 J501
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 1 2 3 1 2 3 1 2 3 4 1 2 3 4 5 6 1 2 3 4 5 6 7 1 2
NC

NC
VIN
VSS

LSW
GND

GND
GND
GND
GND
GND

GND
GND

GND
GND
GND
GND

RSW

AIRTH
/TOPSNS

/PPRSNS

/DUPSNS

CLFANDR
/FULLSNS

/CLFANLK
/PLVLSNS

CUFANDR
DUFANDR

/CUFANLK
/DUFANLK
/LOOPSNS

RDOORSW
TOPSNSDR

PPRSNSDR

DUPSNSDR
/MPFEDSNS

FULLSNSDR
PLVLSNSDR
LOOPSNSDR

MPFEDSNSDR
J6405D J6404D J13D J4700D J4450D J4500D
J6405DH 3 2 1 J6404DH 3 2 1 J13DH 7 6 5 4 3 2 1 J4700DH 3 2 1 J4450DH 3 2 1 J4500DH 4 3 2 1
1 2 3 1 2 3 1 2 3 4 5 6 7 1 2 3 1 2 3 1 2 3 4
J6405L J6404L 2 1 J13L J4700L J4450L J4500L

J4200
2 1
J6403D
J6403DH 3 2 1
1 2 3 2 1 2 1 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1 2 1
J6403L
1 2 3
J2 J1 J4700 J4450 J4750 J4400 J4300 J4550 J4500 J21
1

1 2 3
2 1 2 1
1 2 3
SW6 SW7 PS4700 PS4450 PS4750 PS4400 PS4300 PS4550 PS4500
FM4 FM3
FM2

Environment sensor PCA


<Duplex model>

A
B
C
D
Figure 7-67 General circuit diagram (M607/M608/M609)
General circuit diagram (base printer)
Comprehensive list of troubleshooting tools 327 ENWW
J6201L
J6201D
J6201DH

+24VC
2
1

2
1

2
J131L

J131D

/DUPRECL_C
J1901

1
2

CL
J131DH

1
2

CL4
J6201
1
2

1
2
2
1
1
MAIN TH

SW2 SW1
<Duplex model>
6

+24VF 1
8

1 2 1 2
1 2
J402

30 +24VC2 FSRCLASS
7

29 +24VC2 2 J10 /DELSNS 3 8


6
1

28 GND 3 1 2 4 7
GND
J7001

5
2

PCA

27 GND 4 SUBTH2 5 6
4
3

FT2
FT1

26 TNRSP2 5 GND 6 5
3
4
3
1

25 TNRSP1 6 MAINTH 7 4
J4650

2
5
2
2

PS4800
J7005

24 GND 7 +24VC1 8 3
1
6
1
3
PS4650

Power switch

23 TRAD 8 2
J4800 J4100 22 +3.3VC 9 1
Pre-exposure PCA

1 2 3 1 2 3 21 DUPREVCL 10
+3.3VF 1
6

20 FPRSNS 11
2
J401

GND
/FDOORSW
+24VA0
+24VB

GND
5

19 PREEXPPWM 12
SUBTH1 3
4

18 PRIDCCK 13 6
3

2 1 2 1 4
FSRNEW
3

5
Fuser PCA

17 PRIDCPWM 14
J7004
2
FUT2

J308 J321
J1LB
J1LA

5
J1DB
J1DA

FSRCLSVCC
2

4
1

16 DISCK 15
1

FPRSNS
GNDSIG
+3.3VC
5VA
LEDCLK
SOFTSWSNS
+24VC
GND

+3.3VC2 6
1

3
J7002
2
2

15 DISPWM 16
2
3

3 2 1 3 2 1 3 2 1 14 TRPWM 17
1
4

J1950 J1951 J1910 13 TRPCK 18


A8
A8

J604
FU134

30
30

J1000

12 TRNCK 19
1

J7003
11 TRBSW 20 1 2
10 TRNPWM 21
B6
B6

PRI

DEV

DEV
TRFB

9
JP1101
JP1100

DEVDCPWM 22
1

JP1103
JP1102
JP1001
JP1000
JP1201
JP1200
FUT1

+5VA
10
1
1

8 DEVACPWM 23
2

J2502
J602

GND
J2408

9
2
2

7 DEVDCCK 24
3

+24VA0 J2503
1

MT2
3
3

6 DEVACCK 25
4

+24VA0
PA1

PA2
7
4
4

JP1301
JP1300
JP1401
JP1400

JP1303
JP1302

5 FUSERCK 26
5

J2501
TRFRONT

+24VA0
6

4 FUSERPWM 27
6
2
SUB TH2

+24VA0
5

3 POWERSW 28
7

GND
4
J1L

J1D

2 SWLED 29
8

FILM

GND
FUSER

JP1405
JP1404
JP1403
JP1402
3

1 30
High-voltage

+5VA
9

GND
J132L

power supply
J132D

TB1500
J132DH

GND
10

DIS
1

1
3

MT3

21 ENGTEST 1
2
2

20 +24VF 2
3
1
2
SUB TH1

1
1

+24VA2
1

19 NC 3 N
J201

2
2

SL

DEVSL
2
J2101

4
SL2

18 FSAFE3
3
J6001

17 GND 5 L
16 GND 6
Low-voltage

15 BOOTLLC 7 1 2
power supply
J137

14 LLCFREQ 8
1

DEVSNSDR
3

MT1

9
J301

13 3.3VAOVP
2

GND
2
J4850

12 5VEON 10
3

/DEVSNS
1
2
2

PS4850
J601

11
21
21

11 VCCCHG
J2401

10 QRPWM 12
9 +3.3VC 13
8 /ZEROX 14
+24VA2
1

7 15
J206

CURTH
Fuser

NC
2

M
2

M3
1
1

6 CARENSCL 16
J2416
J2415
J2413
J2414
J2412
J2411

GND
3
H2
H1

5 CARENSDA 17
4 HEAT2 18
3 RLD 19
NC
1

2 HEAT1 20
J204

/M3REV
8
8
2

1 FSAFE 21 2 1
J138

/M3ACC
7
7
3
J134F

J6101
J134M
4

/M3DEC
6
6
4
1
1

/M3FG
5
5
5

M1

PGND
4
4
6
GND
GND
5VE
GND
5VE
5VE

1 WAKEVC 24
PGND
3
3
7

2 WAKEENG 23 6 5 4 3 2 1
+24VC1
2
2
8

3 /VCRST 22
+24VC1
1
1
9

4 RTC3.3V 21
SL1 5 /CLFO,CLEI 20
SW4
SL 6 PD0 19
SW5 PS4350 2 1 7 /CLFI,CLEO 18
8 GND 17
1 2

1
2
3
4
9 /BDO 16
J6301L
J4350 2 1 10
J19 J18 FMTRGND 15
1 2 3 4 1 2 1 2 3 J6301DH 1 2
11 /VDO1 14
J6301D
12 VDO1 13
FMTRGND 12
J607

/M2ACC 13

7
7
1
24
24

J203

/M2DEC 14 /VDO2 11

6
6
2

J6102
/M2FG 15 VDO2 10

5
5
3

16 FMTRGND 9

M
GND

4
4
4

M2
GND 17 /VIFTOP 8

3
3
5

+24VC1 18 FMTRGND 7

2
2
6
Formatter

/VDO3
4
4

+24VC1 19 6

1
1
7
J52

VDO3
3
3

20 5
FMTRGND
2
2

21 4
/VDO4
1
1

DC controller PCA
22 3

/3LINESW1
GND
/3LINESW2
/3LINESW3
GND
/SIZESW
/MPPPRSNS
GND
MPPPRSNSDR
MPPICKSL
+24VA2
23 VDO4 2
6 5 4 3 2 1 5 4 3 2 1 PD2 1
24
J306 J11
HDMI cable
3

Contorl panel

J605
1 2 3 4 5 6 7 8 9 10 11 12 17 VDOD 1
16 2
USB cable
/VDOD

2
15 VDOC 3

GND
GND
GND
GND
CL3

OPTIN
14 4

OPTCK

+24VA0
+24VA0
+24VA0
/VDOC

+3.3VB2
HIP cable

OPTOUT

OPTTMG
SW301
13 5

1
CL VDOB
12 /VDOB 6
Laser PCA

1 2 11 VDOA 7
J6206 10 /VDOA 8
GND
1

1 2 9 9
CTRL3

J606
PWRON
2

17
17
J8301

8 CTRL2 10
CANL
3

12

12
11
10
9
8
7
6
5
4
3
2
1
7 CTRL1 11
CANH
4

6 12 11
CTRL0 GND
5

5 13 10
/BDI PD
6

J605D 12 J605DH 4 14 9
J6205L GND
1 2 3 4 5
CL2 2 1 J6205LH CL1 3 15 8
+5VL
1 2 2 16 7
J6205D LASERSDA
PD
12

PS4600
SCL

CL CL
SDA
GND

1 6
+3.3V

LASERSCL 17
5
1 2 1 2
FM1 4
J4600 J6203 J6202
1 2 1 2 M4 3

Encorder PCA
1 2 3 4
Laser/scanner assembly

1
IOTIN_C73 5 4 3 2 1
2

J102
<Output device>

J6204L M

2
2 1 GND 1
3 2 1 J42
J603D

J603DH

3
1 2 J6204DH IOTOUT_C72 1 2 3 4
J6204D

4
MDO J6104
J6402L 1 2 3 4
3 2 1
2

<Input device>
1 2 3 J6402DH
J6402D

1
ENGTEST
IOD PCA

J608
2
GND

SCFANDR
/SCFANLK
GND
GND
/SMDEC
/SMACC
+24VA0
+24VA0
+24VA0
+5VD

/ENCD
GND
+3.3VC
+24VA2
PICKCL
+24VA2
MPFEDCL
NC
+24VA2
DELSNSOUT

DUPFEDCL
FDSLOUT
GND
GND
GND

7 6 5 4 3 2 1 3 2 1 3 2 1 4 3 2 1 1 2 3 4 5 6 7 8
J 12 J202 J211 J205 J603
J16 J13 J309 J305 J302 J 14 J15 J501
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 1 2 3 1 2 3 1 2 3 4 1 2 3 4 5 6 1 2 3 4 5 6 7 1 2
NC

NC
VIN
VSS

LSW
GND

GND
GND
GND
GND
GND

GND

GND
GND
GND
GND
GND

RSW

AIRTH
/TOPSNS

/PPRSNS

/DUPSNS

CLFANDR
/FULLSNS

/CLFANLK
/PLVLSNS

CUFANDR
DUFANDR

/CUFANLK
/DUFANLK
/LOOPSNS

RDOORSW
TOPSNSDR

PPRSNSDR

DUPSNSDR
/MPFEDSNS

FULLSNSDR
PLVLSNSDR
LOOPSNSDR

MPFEDSNSDR
J6405D J6404D J13D J4700D J4450D J4500D
J6405DH 3 2 1 J6404DH 3 2 1 J13DH 7 6 5 4 3 2 1 J4700DH 3 2 1 J4450DH 3 2 1 J4500DH 4 3 2 1
1 2 3 1 2 3 1 2 3 4 5 6 7 1 2 3 1 2 3 1 2 3 4
J6405L J6404L 2 1 J13L J4700L J4450L J4500L

J4200
2 1
J6403D
J6403DH 3 2 1
1 2 3 2 1 2 1 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1 2 1
J6403L
1 2 3
J2 J1 J4700 J4450 J4750 J4400 J4300 J4550 J4500 J21
1

1 2 3
2 1 2 1
1 2 3
SW6 SW7 PS4700 PS4450 PS4750 PS4400 PS4300 PS4550 PS4500
FM4 FM3
FM2

Environment sensor PCA


<Duplex model>

A
B
C
D
Figure 7-68 General circuit diagram (E60155/E60165/E60175) (1 of 2)
Figure 7-69 General circuit diagram (E60155/E60165/E60175) (2 of 2)

A
1
32

Formatter
1
1

2
2
SW11

J11DH
2

3
J11D
J11L
J58
1

4
1

DC controller PCA
1

J2012
SL5

J9DH
1

DLSL_OUT1
SL

J 9D
J9L
2

DLSL_OUT2
4
5
6

328 Chapter 7 Solve problems ENWW


Comprehensive list of troubleshooting tools 329 ENWW
J6201L
J6201D
J6201DH

+24VC
2
1

2
1

2
J131L

J131D

/DUPRECL_C
J1901

1
2

CL
J131DH

1
2

CL4
J6201
1
2

1
2
2
1
1
MAIN TH

SW2 SW1
1
6

+24VF
8

1 2 1 2
1 2
J402

30 +24VC2 FSRCLASS
7

29 +24VC2 2 J10 /DELSNS 3 8


6
1

3 1 2 4 7
28 GND GND
J7001

5
2

PCA

27 GND 4 SUBTH2 5 6
4
3

FT2
FT1

26 TNRSP2 5 GND 6 5
3
4
3
1

25 TNRSP1 6 MAINTH 7 4
J4650

2
5
2
2

PS4800
J7005

24 GND 7 +24VC1 8 3
1
6
1
3
PS4650

Power switch

23 TRAD 8 2
J4800 J4100 22 +3.3VC 9 1
Pre-exposure PCA

1 2 3 1 2 3 21 DUPREVCL 10
+3.3VF 1
6

20 FPRSNS 11
2
J401

GND
GND
/FDOORSW
+24VA0
+24VB
5

19 PREEXPPWM 12
SUBTH1 3
4

18 PRIDCCK 13 6
3

2 1 2 1 4
FSRNEW
3

14 5
Fuser PCA

17 PRIDCPWM
J7004

J308 J321
2
FUT2

5
J1LB
J1LA

FSRCLSVCC
J1DB
J1DA

4
1

16 DISCK 15
1

FPRSNS
GNDSIG
+3.3VC
5VA
LEDCLK
SOFTSWSNS
+24VC
GND

+3.3VC2 6
1

3
J7002
2

16
2

15 DISPWM
2
3

3 2 1 3 2 1 3 2 1 14 TRPWM 17
J1950 J1951 J1910 1
4

13 TRPCK 18
A8
A8

J604
FU134

30
30

J1000

12 TRNCK 19
1

J7003
11 TRBSW 20 1 2
10 TRNPWM 21
B6
B6

PRI

DEV

DEV
TRFB

9 DEVDCPWM 22
JP1101
JP1100
1

JP1103
JP1102
JP1001
JP1000
JP1201
JP1200
FUT1

+5VA
10
1
1

8 DEVACPWM 23
2

J2502
J602

GND
J2408

9
2
2

7 DEVDCCK 24
3

+24VA0 J2503
1

MT2
3
3

6 DEVACCK 25
4

+24VA0
PA1

PA2
7
4
4

JP1301
JP1300
JP1401
JP1400

5 26
JP1303
JP1302

FUSERCK
5

+24VA0 J2501
TRFRONT
6

4 FUSERPWM 27
6
2

+24VA0
SUB TH2
5

3 POWERSW 28
7

GND
4
J1L

J1D

2 SWLED 29
8

FILM

GND
FUSER

JP1405
JP1404
JP1403
JP1402
3

1 +5VA 30
High-voltage
9

GND
J132L

power supply
J132D

TB1500
J132DH

GND
10

DIS
1

1
3

MT3

21 ENGTEST 1
2
2

20 +24VF 2
3
1
2
SUB TH1

1
1

+24VA2 N
1

19 NC 3
J201

2
2

SL

DEVSL
2
J2101

4
SL2

18 FSAFE3
3
J6001

17 GND 5 L
16 GND 6
Low-voltage

15 BOOTLLC 7 1 2
power supply
J137

14 LLCFREQ 8
1

DEVSNSDR
3

MT1

9
J301

13 3.3VAOVP
2

GND
2
J4850

12 5VEON 10
3

/DEVSNS
1
2
2

PS4850
J601

11 VCCCHG 11
21
21
J2401

10 QRPWM 12
9 +3.3VC 13
8 /ZEROX 14
+24VA2
1

7 15
J206

CURTH
Fuser

NC
2

M
2
J2418
J2417
J2416
J2415
J2413
J2420
J2419
J2414
J2412
J2411

M3

6
1
1

GND CARENSCL 16
3
H2
H1

5 CARENSDA 17
4 HEAT2 18
3 RLD 19
NC
1

2 HEAT1 20
J204

/M3REV
8
8
2

1 FSAFE 21 2 1
/M3ACC
J138

7
7
3
J134F

J6101
J134M
4

/M3DEC
6
6
4
1
1

/M3FG
5
5
5

M1

PGND
4
4
6

1 WAKEVC 24
PGND
3
3
7

2 WAKEENG 23
24VE
24VE
GND
GND
5VE
GND
GND
GND
5VE
5VE

+24VC1
2
2
8

3 /VCRST 22
+24VC1
1
1
9

4 RTC3.3V 21 10 9 8 7 6 5 4 3 2 1
SL1 5 /CLFO,CLEI 20 J8101
SW4
SL 6 PD0 19
SW5 PS4350 2 1 7 /CLFI,CLEO 18
8 GND 17
1 2

1
2
3
4
9 /BDO 16
J6301L
J4350 2 1 10
J19 J18 FMTRGND 15
1 2 3 4 1 2 1 2 3 J6301DH 1 2
11 /VDO1 14
J6301D
12 VDO1 13
13 FMTRGND 12
J607

/M2ACC

7
7
1
24
24
J8104

J203

/M2DEC 14 /VDO2 11

6
6
2

J6102
J6303D 15 VDO2
5 4 3 2 1 /M2FG 10

5
5
3

J6302DH 1 2 3 4 5 GND 16 FMTRGND 9

M
4
4
4

M2
J6302D 17 /VIFTOP 8
GND

3
3
5

+24VC1 18 FMTRGND 7

2
2
6
Formatter

+24VC1 19 /VDO3 6

1
1
7 20 VDO3 5
21 FMTRGND 4
/VDO4
DC controller PCA
22 3

/3LINESW1
GND
/3LINESW2
/3LINESW3
GND
/SIZESW
/MPPPRSNS
GND
MPPPRSNSDR
MPPICKSL
+24VA2
23 VDO4 2
6 5 4 3 2 1 5 4 3 2 1 PD2 1
24
J306 J11
3

J605
1 2 3 4 5 6 7 8 9 10 11 12 17 VDOD 1
16 /VDOD 2

2
15 VDOC 3

GND
GND
GND
GND
CL3

OPTIN
14 4

OPTCK
/VDOC

+24VA0
+24VA0
+24VA0

+3.3VB2
OPTOUT

OPTTMG
13 5

SW301
VDOB

1
CL
12 /VDOB 6
Laser PCA

1 2 11 VDOA 7
J6206 10 /VDOA 8
1 2 9 9
CTRL3

J606
17
17
J8301

8 CTRL2 10

12
11
10
9
8
7
6
5
4
3
2
1
7 CTRL1 11
6 CTRL0 12
5 /BDI 13
J605D 12 J605DH 4 14 J9
J6205L GND
1 2 3 4 5
CL2 2 1 J6205LH 3 15
+5VL
1 2 2 16
J6205D LASERSDA
PD

PS4600 CL
SCL
SDA
GND

1 17
+3.3V

LASERSCL
Laser/scanner ass’y

1 2
J6203 FM1
J4600
1 2 M4

Encorder PCA
1 2 3 4

1
IOTIN_C73 5 4 3 2 1

J102
J6204L M

2
2 1 GND 3 2 1 J42
<Output device>

J6204DH

3
1 2 IOTOUT_C72 1 2 3 4
J6204D

4
MDO J6104 8 7 6 5 4 3 2 1
J6402L 1 2 3 4
3 2 1
J603D
2

<Input device>
J603DH

1 2 3 J6402DH
J6402D

1
ENGTEST
IOD PCA

J608
2
GND

SCFANDR
/SCFANLK
GND

/ENCD
GND
+3.3VC
DUPFEDCL
+24VA2
PICKCL
+24VA2
GND
/SMDEC
/SMACC
+24VA0
DELSNSOUT
FDSLOUT
+24VA0
+24VA0
GND
GND
GND
+5VD

7 6 5 4 3 2 1 3 2 1 4 3 2 1 1 2 3 4 5 6 7 8
J12 J211 J205 J603
J16 J13 J309 J305 J14 J15 J501
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 1 2 3 1 2 3 1 2 3 4 5 6 1 2 3 4 5 6 7 1 2
NC
VIN
VSS

LSW
GND

GND
GND
GND
GND
GND

GND

GND
GND
GND
GND

RSW

AIRTH
/TOPSNS

/PPRSNS

/DUPSNS

CLFANDR
/FULLSNS

/CLFANLK
/PLVLSNS

CUFANDR
DUFANDR

/CUFANLK
/DUFANLK
/LOOPSNS

RDOORSW
TOPSNSDR

PPRSNSDR

DUPSNSDR
FULLSNSDR
PLVLSNSDR
LOOPSNSDR
J6405D J6404D J13D J4700D J4450D J4500D
J6405DH 3 2 1 J6404DH 3 2 1 J13DH 7 6 5 4 3 2 1 J4700DH 3 2 1 J4450DH 3 2 1 J4500DH 4 3 2 1
1 2 3 1 2 3 1 2 3 4 5 6 7 1 2 3 1 2 3 1 2 3 4
J6405L J6404L 2 1 J13L J4700L J4450L J4500L

J4200
2 1
J6403D
J6403DH 3 2 1
1 2 3 2 1 2 1 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1 2 1
J6403L
1 2 3
J2 J1 J4700 J4450 J4400 J4300 J4550 J4500 J21
1

1 2 3
2 1 2 1
1 2 3
SW6 SW7 PS4700 PS4450 PS4400 PS4300 PS4550 PS4500
FM4 FM3
FM2

Environment sensor PCA

A
B
C
D
Figure 7-70 General circuit diagram (M631/M623/M633)
ENWW 330 Chapter 7 Solve problems
J6201L
J6201D
J6201DH

+24VC
2
1

2
1

2
J131L

J131D

/DUPRECL_C
J1901

1
2

CL
J131DH

1
2

CL4
J6201
1
2

2
2

1
1
MAIN TH

SW2 SW1
6

+24VF 1
8

1 2 1 2
1 2
J 402

30 +24VC2 FSRCLASS
7

29 +24VC2 2 J10 /DELSNS 3 8


6
1

3 1 2 4 7
28 GND GND
J7001

5
2

PCA

27 GND 4 SUBTH2 5 6
4
3

FT2
FT1

26 TNRSP2 5 GND 6 5
3
4
3
1

25 TNRSP1 6 MAINTH 7 4
J4650

2
5
2
2

PS4800
J7005

24 GND 7 +24VC1 8 3
1
6
1
3
PS4650

Power switch

23 TRAD 8 2
J4800 J4100 22 +3.3VC 9 1
Pre-exposure PCA

1 2 3 1 2 3 21 DUPREVCL 10
+3.3VF 1
6

20 FPRSNS 11
2
J 401

GND
/FDOORSW
+24VA0
+24VB

GND
5

19 PREEXPPWM 12
SUBTH1 3
4

18 PRIDCCK 13 6
3

2 1 2 1 4
FSRNEW
3

5
Fuser PCA

17 PRIDCPWM 14
J7004
2
FUT2

J308 J321
J1LB
J1LA

5
J1DB
J1DA

FSRCLSVCC
2

4
1

16 DISCK 15
1

FPRSNS
GNDSIG
+3.3VC
5VA
LEDCLK
SOFTSWSNS
+24VC
GND

+3.3VC2 6
1

3
J7002
2
2

15 DISPWM 16
2
3

3 2 1 3 2 1 3 2 1 14 TRPWM 17
1
4

J1950 J1951 J1910 13 TRPCK 18


A8
A8

J604
FU134

30
30

J1000

12 TRNCK 19
1

J7003
11 TRBSW 20 1 2
10 TRNPWM 21
B6
B6

PRI

DEV

DEV
TRFB

9
JP1101
JP1100

DEVDCPWM 22
1

JP1103
JP1102
JP1001
JP1000
JP1201
JP1200
FUT1

+5VA
10
1
1

8 DEVACPWM 23
2

J2502
J602

GND
J2408

9
2
2

7 DEVDCCK 24
3

+24VA0 J2503
1

MT2
3
3

6 DEVACCK 25
4

+24VA0
PA1

PA2
7
4
4

JP1301
JP1300
JP1401
JP1400

JP1303
JP1302

5 FUSERCK 26
5

J2501
TRFRONT

+24VA0
6

4 FUSERPWM 27
6
2
SUB TH2

+24VA0
5

3 POWERSW 28
7

GND
4
J1L

J1D

2 SWLED 29
8

FILM

GND
FUSER

JP1405
JP1404
JP1403
JP1402
3

1 30
High-voltage

+5VA
9

GND
J132L

power supply
J132D

TB1500
J132DH

GND
10

DIS
1

1
3

MT3

21 ENGTEST 1
2
2

20 +24VF 2
3
1
2
SUB TH1

1
1

+24VA2
1

19 NC 3 N
J201

2
2

SL

DEVSL
2
J2101

4
SL2

18 FSAFE3
3
J6001

17 GND 5 L
16 GND 6
Low-voltage

15 BOOTLLC 7 1 2
power supply
J137

14 LLCFREQ 8
1

DEVSNSDR
3

MT1

9
J301

13 3.3VAOVP
2

GND
2
J4850

12 5VEON 10
3

/DEVSNS
1
2
2

PS4850
J601

11
21
21

11 VCCCHG
J2401

10 QRPWM 12
9 +3.3VC 13
8 /ZEROX 14
+24VA2
1

7 15
J206

CURTH
Fuser

NC
2

M
2
J2418
J2417
J2416
J2415
J2413
J2420
J2419
J2414
J2412
J2411

M3
1
1

6 CARENSCL 16
GND
3
H2
H1

5 CARENSDA 17
4 HEAT2 18
3 RLD 19
NC
1

2 HEAT1 20
J204

/M3REV
8
8
2

1 FSAFE 21 2 1
J138

/M3ACC
7
7
3
J134F

J6101
J134M
4

/M3DEC
6
6
4
1
1

/M3FG
5
5
5

M1

PGND
4
4
6

1 WAKEVC 24
PGND
3
3
7

2 WAKEENG 23
24VE
24VE
GND
GND
5VE
GND
GND
GND
5VE
5VE

+24VC1
2
2
8

3 /VCRST 22
+24VC1
1
1
9

4 RTC3.3V 21 10 9 8 7 6 5 4 3 2 1
SL1 5 /CLFO,CLEI 20
SW4
SL 6 PD0 19
SW5 PS4350 2 1 7 /CLFI,CLEO 18
8 GND 17
1 2

1
2
3
4
9 /BDO 16
J6301L
J4350 2 1 10
J19 J18 FMTRGND 15
1 2 3 4 1 2 1 2 3 J6301DH 1 2
11 /VDO1 14
J6301D
12 VDO1 13
FMTRGND 12
J607

/M2ACC 13
7
7
1
24
24
J8104

J203

/M2DEC 14 /VDO2 11
6
6
2

J6102
J6303D 15 VDO2
5 4 3 2 1 /M2FG 10
5
5
3

J6302DH 1 2 3 4 5 16 FMTRGND 9

M
GND

4
4
4

M2
J6302D 17 /VIFTOP 8
GND

3
3
5

+24VC1 18 FMTRGND 7

2
2
6
Formatter

+24VC1 19 /VDO3 6

1
1
7

20 VDO3 5
21 FMTRGND 4
/VDO4
DC controller PCA

22 3

/3LINESW1
GND
/3LINESW2
/3LINESW3
GND
/SIZESW
/MPPPRSNS
GND
MPPPRSNSDR
MPPICKSL
+24VA2
23 VDO4 2
6 5 4 3 2 1 5 4 3 2 1 PD2 1
24
J306 J11
3

J605
1 2 3 4 5 6 7 8 9 10 11 12 17 VDOD 1
16 /VDOD 2

2
15 VDOC 3

GND
GND
GND
GND
CL3

OPTIN
14 4

OPTCK

+24VA0
+24VA0
+24VA0
/VDOC

+3.3VB2
OPTOUT

OPTTMG
SW301
13 5

1
CL VDOB
12 /VDOB 6
Laser PCA

1 2 11 VDOA 7
J6206 10 /VDOA 8
1 2 9 9
CTRL3

J606
17
17
J8301

8 CTRL2 10

12
11
10
9
8
7
6
5
4
3
2
1
7 CTRL1 11
6 CTRL0 12
5 /BDI 13
J605D 12 J605DH 4 14
J6205L GND
1 2 3 4 5
CL2 2 1 J6205LH 3 15
+5VL
1 2 2 16
J6205D LASERSDA
PD

PS4600
SCL

CL
SDA
GND

+3.3V

1 LASERSCL 17
1 2
J6203 FM1
J4600
1 2 M4

Encorder PCA
1 2 3 4
Laser/scanner assembly

1
IOTIN_C73 5 4 3 2 1

J102
J6204L M

2
2 1 GND
<Output device>

3 2 1 J42

3
1 2 J6204DH IOTOUT_C72 1 2 3 4
J6204D

4
MDO J6104 8 7 6 5 4 3 2 1
J6402L 1 2 3 4
3 2 1
J603D
2

<Input device>
J603DH

1 2 3 J6402DH
J6402D

1
ENGTEST
IOD PCA

J608
2
GND

SCFANDR
/SCFANLK
GND

/ENCD
GND
+3.3VC
DUPFEDCL
+24VA2
PICKCL
+24VA2
GND
/SMDEC
/SMACC
+24VA0
DELSNSOUT
FDSLOUT
+24VA0
+24VA0
GND
GND
GND
+5VD

7 6 5 4 3 2 1 3 2 1 4 3 2 1 1 2 3 4 5 6 7 8
J12 J 21 1 J205 J603
J 16 J13 J309 J305 J14 J15 J501
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 1 2 3 1 2 3 1 2 3 4 5 6 1 2 3 4 5 6 7 1 2
NC
VIN
VSS

LSW
GND

GND
GND
GND
GND
GND
GND

GND
GND
GND
GND

RSW

AIRTH
/TOPSNS

/PPRSNS

/DUPSNS

CLFANDR
/FULLSNS

/CLFANLK
/PLVLSNS

CUFANDR
DUFANDR

/CUFANLK
/DUFANLK
/LOOPSNS

RDOORSW
TOPSNSDR

PPRSNSDR

DUPSNSDR
FULLSNSDR
PLVLSNSDR
LOOPSNSDR

J6405D J6404D J13D J4700D J4450D J4500D


J6405DH 3 2 1 J6404DH 3 2 1 J13DH 7 6 5 4 3 2 1 J4700DH 3 2 1 J4450DH 3 2 1 J4500DH 4 3 2 1
1 2 3 1 2 3 1 2 3 4 5 6 7 1 2 3 1 2 3 1 2 3 4
J6405L J6404L 2 1 J13L J4700L J4450L J4500L

J4200
2 1
J6403D
J6403DH 3 2 1
1 2 3 2 1 2 1 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1 3 2 1 2 1
J6403L
1 2 3
J2 J1 J4700 J4 45 0 J4400 J4300 J4550 J4500 J21
1

1 2 3
2 1 2 1
1 2 3
SW6 SW7 PS4700 PS4450 PS4400 PS4300 PS4550 PS4500
FM4 FM3
FM2

Environment sensor PCA

A
B
C
D
Figure 7-71 General circuit diagram (E62655/E62665/E62675) (1 of 2)
Figure 7-72 General circuit diagram (E62655/E62665/E62675) (2 of 2)

A
1
2
3

Formatter
1
1

2
2
SW10

J11DH
2

3
J1 1D
J12L
J59
1

4
1

DC controller PCA
1

J2012
SL6

J9DH
1

DLSL_OUT1
SL

J9D
J9L
2

DLSL_OUT2
4
5
6

ENWW Comprehensive list of troubleshooting tools 331


ENWW 332 Chapter 7 Solve problems
6

SGND
1
2

+3.3VOPF
2
1

J5604A

SW3603
2
J5504A
5

Paper feeder controller PCA


1

ENCOD
J100

3
2
PCA

SGND
2
PS900

J5515
3
Encoder

3SW-SIZE3 +3.3VOPF
4
1
1

4
2

3SW-SIZE2
3
2
J5505A

3
12 11 10

J5622A
3
1

SGND
2
3
4

J101

2
9

FDR-PSNS
SW3601
6
4
2

3SW-SIZE1
1
4

1
8
PS3601

SGND
5
5
3
<550-sheet paper feeder>

J5503B
7

+3.3VOPF
4
6
6
1

FDR-PATH
3
7
J102

5
2

SGND
2
8
PS3602

4
3

+3.3VOPF
1
3
2
1

1
J103

9 10 11 12
2

FDR-PLVL
3

SW-SIZE4
2
1
3

SGND
PS3603

2
J5513

S-GND
1
2
J5512

+3.3VOPF
J5631
1

SW3602
1
J104L

J104D
J104DH

+3.3VOPF
J5500
2

IOT_RXD
3

SGND
4

IOT_TXD
3

FL_MODE

1
+24VF
1

M
2
PGND

2
J5514A

M3601
1

FDR-FEED-CL
4
2
CL

J5612
2
CL3602

3
+24VF
J5511
FDR-PICK-CL
2
1

+24VF

1
N.C.
2
CL

J5611
2

1
CL3601

OPT_CLK

J5502B
2 PGND
OPT_CLK 12

1
3 PGND

13 12 11 10
PGND 11

2
4 PGND

J5501B

9
PGND 10

J98BD
3
5

J98BDH
+24VA

8
PGND 9

4
6
J99BL

+24VA
2

7
8
J99BLH

+24VA

5
7 +24VA

12
6
+24VA 7

6
8 OPT_CMD

5
6

<P1401>
+24VA
12

7
9 OPT_STS(CSTOPEN)

4
OPT_CMD 5

8
10
<P1401>

H-ACC

3
OPT_STS(CSTOPEN) 4
11 SGND

2
H-ACC 3
12 +3.3VB2

1
SGND 2
+3.3VB2 1

9 10 11 12
N.C.
1 OPT_CLK 12
OPT_CLK

J5502A
2 PGND 11
PGND

2
J5501A
3 PGND 10

13 12 11 10
PGND

3
4 PGND

9
PGND 9

J98AD
J98AD
J99AL

5 +24VA

8
8
J99ALH

+24VA

5
6 +24VA

7
+24VA 7

6
7 +24VA

12
6
+24VA 6

12

7
8 OPT_CMD

5
OPT_CMD 5

<P1400>
<P1400>
9 OPT_STS(CSTOPEN)

4
OPT_STS(CSTOPEN) 4
1

10 H-ACC

3
H-ACC 3
11 SGND

2
SGND 2
12 +3.3VB2

1
+3.3VB2 1

9 10 11 12

A
B
C
D
Figure 7-73 General circuit diagram (550-sheet paper feeder)
General circuit diagram (550-sheet paper feeder)
Comprehensive list of troubleshooting tools 333 ENWW
Encoder
6

PCA
PS900a PS3402 PS3401 PS3403
M3401
M
J100 J101 J102 J103
1 2 1 2 3 1 2 3 1 2 3 1 2 3
3

C CL3402 CL3401
SW3401 CL CL
SW3402
2 1 1 2 1 2
1
2
4

J12L J200L
J15 J80 2 1 J3 J2 12 11 10 9 8 7 6 5 4 3 2 1
1 2 3 4 1 2 1 2
J12DH 1 2 1 2 1 2 3 4 5 6 7 8 9 10 11 12 J200DH
J12D J200D
T3-4SW-SIZE1
SGND
T3-4SW-SIZE2
T3-4SW-SIZE3
T3-4SW-SIZE4
SGND
PGND
+24VF
T3-FEED-CL
+24VF
T3-PICK-CL
+24VF
T3-ENCD
SGND
3.3VOPF
T3-PSNS
SGND
3.3VOPF
T3-PATH
SGND
3.3VOPF
T3-PLVL
SGND
3.3VOPF

4 3 2 1 2 1 2 1 1 2 3 2 1 3 2 1 9 8 7 6 5 4 3 2 1
J5005 J5003 J5007 J5008 J5017 J5024 J5004
5

Encoder
PCA
PS900b PS4502 PS4501 PS4503
M4501
M
J200 J201 J202 J203
1 2 1 2 3 1 2 3 1 2 3 1 2 3
3

C CL4502 CL4501
SW4501 CL CL
SW4502
2 1 1 2 1 2
1
2
4

J202L
J20 J19 J8 J7 12 11 10 9 8 7 6 5 4 3 2 1
1 2 3 4 1 2 1 2 1 2 1 2 3 4 5 6 7 8 9 10 11 12 J202DH
J202D
4

<3x500-sheet Paper Deck>

T4-4SW-SIZE4

T4-4SW-SIZE1
SGND
T4-4SW-SIZE2
T4-4SW-SIZE3
SGND
PGND
+24VF
T4-FEED-CL
+24VF
T4-PICK-CL
+24VF
T4-ENCD
SGND
3.3VOPF
T4-PSNS
SGND
3.3VOPF
T4-PATH
SGND
3.3VOPF
T4-PLVL
SGND
3.3VOPF

4 3 2 1 2 1 2 1 1 2 3 2 1 13 12 11 10 9 8 7 6 5 4 3 2 1
J5010 J5022 J5011 J5012 J5021 J5009
Paper deck controller PCA

Encoder
PCA
PS900c PS5602 PS5601 PS5603
M5601
M
3

J300 J301 J302 J303


1 2 1 2 3 1 2 3 1 2 3 1 2 3

3
C
SW5601 CL5602 CL5601
SW5602
2 1 CL CL

1
2
4
J24 J23
1 2 3 4 1 2 1 2 1 2
J14L J203L
2 1 J11 J10 12 11 10 9 8 7 6 5 4 3 2 1
1 2
J14DH 1 2 1 2 1 2 3 4 5 6 7 8 9 10 11 12 J203DH
J14D J203D
<3x500-sheet Paper Deck>

SGND
SGND

T5-4SW-SIZE1
T5-4SW-SIZE2
T5-4SW-SIZE3
T5-4SW-SIZE4
PGND
+24VF
T5-FEED-CL
+24VF
T5-PICK-CL
+24VF
T5-ENCD
SGND
3.3VOPF
T5-PSNS
SGND
3.3VOPF
T5-PATH
SGND
3.3VOPF
T5-PLVL
SGND
3.3VOPF

6 5 4 3 2 1 2 1 1 2 3 2 1 3 2 1 9 8 7 6 5 4 3 2 1
J5014 J5015 J5016 J5023 J5025 J5013
2

2
SGND +3.3VB2 1

2
1
J25
PATHDOPEN SGND 2

1
2
J5002

J5006
H-ACC 3

1
12 11 10

SW3403
OPT_STS(CSTOPEN) 4
J50D

9
J50DH

1
3.3VOPF OPT_CMD 5

J5000
2
IOT_RXD +24VA 6

3
SGND +24VA 7
12

4
IOT_TXD +24VA 8

5
FL_MODE PGND 9

4
PGND 10

3
PGND 11

2
OPT_CLK 12

1
1

A
B
C
D
Figure 7-74 General circuit diagram (1x550-sheet paper deck and 3x550-sheet paper deck)
General circuit diagram (1x550-sheet paper deck and 3x550-sheet paper deck)
ENWW 334 Chapter 7 Solve problems
Encoder
6

PCA
PS900a PS3402 PS3401 PS3403
J100 J101 J102 J103
1 2 3 1 2 3 1 2 3 1 2 3
3

C CL3402 CL3401
SW3401 CL CL
SW3402
2 1 1 2 1 2
1
2
4

J200L
J16 J27 J5 J4 12 11 10 9 8 7 6 5 4 3 2 1
1 2 3 4 1 2 1 2 1 2 1 2 3 4 5 6 7 8 9 10 11 12 J200DH
J200D
T3-4SW-SIZE1
SGND
T3-4SW-SIZE2
T3-4SW-SIZE3
FRONTDOPEN
SGND
T3-FEED-CL
+24VF
T3-PICK-CL
+24VF
T3-ENCD
SGND
3.3VOPF
T3-PSNS
SGND
3.3VOPF
T3-PATH
SGND
3.3VOPF
T3-PLVL
SGND
3.3VOPF

4 3 2 1 2 1 1 2 3 2 1 3 2 1 9 8 7 6 5 4 3 2 1
J5010 J5003 J5008 J5017 J5024 J5004
5

M3401
M
1 2 3 4
J18
1 2 3 4
4

OUTA
OUTB

OUT/A
OUT/B

4 3 2 1
J5019
HCI controller PCA
3
2

2
SGND +3.3VB2 1

2
1
J26
PATHDOPEN SGND 2

1
2
J5002

J5006
H-ACC 3

1
12 11 10

SW3403
OPT_STS(CSTOPEN) 4
J51D

9
J51DH

1
3.3VOPF OPT_CMD 5

J5000
2
IOT_RXD +24VA 6

3
SGND +24VA 7
12

4
IOT_TXD +24VA 8

5
FL_MODE PGND 9

4
PGND 10

3
PGND 11

2
OPT_CLK 12

1
1

A
B
C
D
Figure 7-75 General circuit diagram (2,100-sheet paper deck)
General circuit diagram (2,100-sheet paper deck)
Comprehensive list of troubleshooting tools 335 ENWW
Encoder
6

PCA
PS900a PS3402 PS3401 PS3403
M3401
M
J100 J101 J102 J103
1 2 1 2 3 1 2 3 1 2 3 1 2 3
3

C CL3402 CL3401
SW3401 SW3402 CL CL
2 1
1 2 1 2
1
2
4

J12L J200L
J15 J80 2 1 J3 J2 12 11 10 9 8 7 6 5 4 3 2 1
1 2 3 4 1 2 1 2
J12DH 1 2 1 2 1 2 3 4 5 6 7 8 9 10 11 12 J200DH
J12D J200D
T3-4SW-SIZE1
SGND
T3-4SW-SIZE2
T3-4SW-SIZE3
T3-4SW-SIZE4
SGND
PGND
+24VF
T3-FEED-CL
+24VF
T3-PICK-CL
+24VF
T3-ENCD
SGND
3.3VOPF
T3-PSNS
SGND
3.3VOPF
T3-PATH
SGND
3.3VOPF
T3-PLVL
SGND
3.3VOPF

4 3 2 1 2 1 2 1 1 2 3 2 1 3 2 1 9 8 7 6 5 4 3 2 1
J5005 J5003 J5007 J5008 J5017 J5024 J5004
5

Encoder
PCA
PS900b PS4502 PS4501 PS4503
J200 J201 J202 J203
1 2 3 1 2 3 1 2 3 1 2 3
3

C M4501 CL4502 CL4501


SW4501 CL CL
M
1 2 1 2
1
2
4

1 2 3 4
J202L
J21 J17 J8 J7 12 11 10 9 8 7 6 5 4 3 2 1
1 2 3 4 1 2 3 4 1 2 1 2 1 2 3 4 5 6 7 8 9 10 11 12 J202DH
J202D
4

OUTA
OUTB

T4-4SW-SIZE1
SGND
T4-4SW-SIZE2
T4-4SW-SIZE3
OUT/A
OUT/B
T4-FEED-CL
+24VF
T4-PICK-CL
+24VF
T4-ENCD
SGND
3.3VOPF
T4-PSNS
SGND
3.3VOPF
T4-PATH
SGND
3.3VOPF
T4-PLVL
SGND
3.3VOPF

4 3 2 1 4 3 2 1 1 2 3 2 1 13 12 11 10 9 8 7 6 5 4 3 2 1
J5010 J5019 J5012 J5021 J5009
Paper deck controller PCA
3
2

2
SGND +3.3VB2 1

2
1
J25
PATHDOPEN SGND 2

1
2
J5002

J5006
H-ACC 3

1
12 11 10

SW3403
OPT_STS(CSTOPEN) 4
J50D

9
J50DH

1
3.3VOPF OPT_CMD 5

J5000
2
IOT_RXD +24VA 6

3
SGND +24VA 7
12

4
IOT_TXD +24VA 8

5
FL_MODE PGND 9

4
PGND 10

3
PGND 11

2
OPT_CLK 12

1
1

A
B
C
D
Figure 7-76 General circuit diagram (2,550-sheet paper deck)
General circuit diagram (2,550-sheet paper deck)
ENWW 336 Chapter 7 Solve problems
6

M15 M11 SL12


SW2 PS105 PS104
PS106 PS103 PS102 PS101 SL
M M
1 2
1 2
1 2 3 4 1 2 3 1 2 3 1 2 3 4
J7202L
J7006D J7103 J7251 J7002 J7101 J7005 J7250 J7004 2 1
1 2 3 1 2 3 4 1 2 3 1 2 3 1 2 3 4 1 2 3 1 2 3 1 2 3 1 2 J7202DH
J7202D
J7021L
1 2 J7021LH J7001L J7003L
10 9 8 7 6 5 4 3 2 1 11 10 9 8 7 6 5 4 3 2 1
1 2 J7001DH J7003DH
J7021D 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 11
J7001D J7003D
GND
SS_DR_SNS
ALN_HP_SNS
GND
ALN_HP_PS
YAM_2B
YAM_2A
YAM_1B
YAM_1A
B1_FULL_SNS
GND
B1_FULL_PS
YA_HP_SNS
GND
YA_HP_PS
SEM_2B
SEM_2A
SEM_1B
SEM_1A
STPL_ENT_SNS
GND
STPL_ENT_PS
SS_EX_SNS
GND
SS_EX_PS
B1_MP_SNS
GND
B1_MP_PS
STMP_SL
+24V2
5

9 8 7 6 5 4 3 2 1 10 9 8 7 6 5 4 3 2 1 11 10 9 8 7 6 5 4 3 2 1
J302 J301 J503
M12 M17 SL13 M14
PS112 PS111 PS110 PS109 PS108 SL PS107
M M M
1 2
1 2 3 4 1 2 1 2 3 4
J7102 J7019 J7020 J7016 J7017 J7018 J7203L J7022 J7104
2 1
1 2 3 4 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 J7203DH 1 2 3 1 2 3 4
J7203D
J7107L J7016L J7018L
2 1 3 2 1 3 2 1
4

1 2 J7107DH 1 2 3 J7016DH 1 2 3 J7018DH


J7107D J7016D J7018D
SFM_2B
SFM_2A
SFM_1B
SFM_1A
B2_FULL_SNS
B2_FULL_PS
B2_MP_SNS
GND
JOGM_2A
JOGM_1A

B1_LO_LMT_SNS
B2_MP_PS
B2_SL
+24V2
JOG_HP_SNS
GND
JOG_HP_PS
JOGM_2B
JOGM_1B

GND
B1_LO_LMT_PS
B1_UP_LMT_SNS
SS_ENT_SNS
GND
SS_ENT_PS
GND

GND
B1_UP_LMT_PS
LFTM_OUT1
LFTM_OUT2

4 3 2 1 8 7 6 5 4 3 2 1 11 10 9 8 7 6 5 4 3 2 1 7 6 5 4 3 2 1
J402 J202 J501 J401
5 4 3 2 1 J105 5 4 3 2 1 J102
+5R
+5R

GND
GND

MDO_A
MDO_B

IOTIN_A
IOTIN_B

IOTOUT_A
IOTOUT_B

SSMBM controller PCA


3

SL16 SL15 SL14 SL11


SW1
SL SL SL M13 SL
1 2 1 2 1 2 1 2 PS122 PS121 PS120 PS119 PS118 PS117 PS116 2 1
M
J7206L J7205L J7204L 4 3 2 1 J7201L
2 1 2 1 2 1
2 1
J7107 J7012 J7011 J7010 J7008 J7015 J7014 J7013
J7206DH J7205DH J7204DH 1 2 3 4 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 J7201DH
1 2 1 2 1 2 1 2
J7206D J7205D J7204D J7201D
J7012L J7011L J7010L
3 2 1 3 2 1 3 2 1
J7210L 1 2 3 J7012DH 1 2 3 J7011DH 1 2 3 J7010DH
6 5 4 3 2 1
J7012D J7011D J7010D
1 2 3 4 5 6 J7210DH
J7210D

B5_SL
+24V2
B4_SL
+24V2
B3_SL
+24V2
MFM_2B
MFM_2A
MFM_1B
MFM_1A

GND
MBM_DR_SNS
B5_MP_SNS
GND
B5_MP_PS
B4_MP_SNS
GND
B4_MP_PS
B3_MP_SNS
GND
B3_MP_PS
NC
MBM_ENT_SNS
GND
MBM_ENT_PS
B5_FULL_SNS
GND
B5_FULL_PS
B4_FULL_SNS
GND
B4_FULL_PS
B3_FULL_SNS
GND
B3_FULL_PS
OUT_SL
+24V2

2 1 10 9 8 7 6 5 4 3 2 1 9 8 7 6 5 4 3 2 1 13 12 11 10 9 8 7 6 5 4 3 2 1 2 1
J604 J601 J602 J603 J502
J201 J203 J204 J101 J505
1 2 1 2 3 4 1 2 3 4 5 1 2 3 4 5 6 7 8 9 10 11 12 1 2 3
2

+5V
GND

GND
GND
GND
GND
GND

+24V
+24V
+24V

+24R
CAN-L
CAN-H
FANLK
FANON

PWRON

STPL_PS
OUT_SL_IN

STPLM_OUT1
STPLM_OUT1
STPLM_OUT2
STPLM_OUT2
STPL_LO_SNS

/STPL_HP_SNS
FUOUT_SNS_IN

J7030D

/STPL_RDY_SNS
3 2 1 J7030DH
12
11
10
9
8
7
6
5
4
3
2
1

1 2 3
J7030L
12
4 3 2 1 5 4 3 2 1
J7105 J7007 J7402DH 1 2 3
J7402D
4 3 2 1 5 4 3 2 1
2 1
FAN11
4 3 2 1
SW11
M

PS113

M16
PS114
PS115
1

Stapler ass’y

A
B
C
D
Figure 7-77 General circuit diagram (5-bin stapler stacker multi-bin mail box)
General circuit diagram (5-bin stapler stacker multi-bin mail box)
Comprehensive list of troubleshooting tools 337 ENWW
Learn about printer test and information pages.
Internal test and information pages
6

M11
M15 SL12
SW2 PS105 PS104 M
PS106 M PS102 PS101 SL
PS103
1 2 3 4 1 2
1 2
1 2 3 4 1 2 3 1 2 3
J7202LB
J7006 J32 J35 J34 J17 J1 J2 J44 2 1
1 2 3 1 2 3 4 1 2 3 1 2 3 1 2 3 4 1 2 3 1 2 3 1 2 3 1 2 J7202DHB
J7202DB
J7021LB
2 1 J7021LHB J7401L J7003LB
10 9 8 7 6 5 4 3 2 1 11 10 9 8 7 6 5 4 3 2 1
1 2 J7401DH 1 2 3 4 5 6 7 8 9 10 11 J7003DHB
J7021DB 1 2 3 4 5 6 7 8 9 10
J7401D J7003DB
GND
SS_DR_SNS
ALN_HP_SNS
GND
ALN_HP_PS
YAM_2B
YAM_2A
YAM_1B
YAM_1A
B1_FULL_SNS
GND
B1_FULL_PS
YA_HP_SNS
GND
YA_HP_PS
SEM_2B
SEM_2A
SEM_1B
SEM_1A
STPL_ENT_SNS
GND
STPL_ENT_PS
SS_EX_SNS
GND
SS_EX_PS
B1_MP_SNS
GND
B1_MP_PS
STMP_SL
+24V2
5

9 8 7 6 5 4 3 2 1 10 9 8 7 6 5 4 3 2 1 11 10 9 8 7 6 5 4 3 2 1
J302 J301 J503
SL13
M12 SL M14
M17
PS112 PS111 PS110 PS109 PS108 1 2 PS107
M M
M
1 2 3 4 J7303L 1 2 3 4
1 2 2 1
J15 J20 J21 J24 J22 J23 J18 J16
1 2 3 4 1 2 3 1 2 3 1 2 3 1 2 3 1 2 3 1 J7303DH 1 2 3 1 2 3 4
2
J7303D
J7107LB J7316L J7318L
2 1 3 2 1 3 2 1
4

1 2 J7107DHB 1 2 3 J7316DH 1 2 3 J7318DH


J7107DB J7316D J7318D
B1_LO_LMT_SNS
GND
B1_LO_LMT_PS
B1_UP_LMT_SNS
GND
B1_UP_LMT_PS
LFTM_OUT1
LFTM_OUT2
SS_ENT_SNS
GND
SS_ENT_PS
B2_FULL_SNS
GND
B2_FULL_PS
B2_MP_SNS
GND
B2_MP_PS
B2_SL
+24V2

SFM_2B
SFM_2A
SFM_1B
SFM_1A
JOG_HP_SNS
GND
JOG_HP_PS
JOGM_2B
JOGM_2A
JOGM_1B
JOGM_1A

4 3 2 1 8 7 6 5 4 3 2 1 11 10 9 8 7 6 5 4 3 2 1 7 6 5 4 3 2 1
J402 J202 J501 J401
5 4 3 2 1 J105 5 4 3 2 1 J102
+5R
+5R

GND
GND

MDO_A
MDO_B

IOTIN_A
IOTIN_B

IOTOUT_A
IOTOUT_B

SSMBM controller PCA


3

FAN11
3 2 1
GND
FANLK
FANON

3 2 1
J505
J502 J201 J203 J204 J101
1 2 1 2 1 2 3 4 1 2 3 4 5 1 2 3 4 5 6 7 8 9 10 11 12
2

+5V

GND
GND
GND
GND
GND

+24V
+24V
+24V

+24R

+24V2
CAN-L
CAN-H
PWRON

OUT_SL
STPL_PS
OUT_SL_IN

STPLM_OUT1
STPLM_OUT1
STPLM_OUT2
STPLM_OUT2
STPL_LO_SNS

/STPL_HP_SNS
FUOUT_SNS_IN

/STPL_RDY_SNS
J7301D
J7301DH 2 1 4 3 2 1 5 4 3 2 1
J19 J26
J7301L 1 2 4 3 2 1 5 4 3 2 1
2 1
4 3 2 1
1 2
SW11
SL M 8 7 6 5 4 3 2 1 6 5 4 3 2 1
SL11 PS113 J603L J8
M16
PS114
PS115
1

Stapler ass’y

A
B
C
D
Figure 7-78 General circuit diagram (2-bin stapler stacker multi-bin mail box)
General circuit diagram (2-bin stapler stacker multi-bin mail box)
Configuration page

Print and find printer information on configuration and HP embedded Jetdirect information pages.

NOTE: Depending on the model, up to six pages print when printing a configuration page.

● Configuration Page

● Wireless HP Jetdirect (2 pages)

● Embedded HP Jetdirect

● Fax Accessory Page (2 pages)

Print the configuration page from a non-touchscreen control panel

1. From the Home screen on the printer control panel, use the arrow buttons to navigate to Reports, and then
press the OK button.

2. Use the arrow buttons to scroll to Configuration/Status Pages, and then press the OK button.

3. Use the arrow buttons to scroll to Configuration Page, and then press the OK button.

4. Use the arrow buttons to scroll to the print icon . Press the OK button to print the pages.

Print the configuration page from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Reports button.

2. Open the following menus:

– Configuration/Status pages

3. Touch Configuration Page to select it.

4. Touch the print icon to print the pages.

338 Chapter 7 Solve problems ENWW


Figure 7-79 Configuration page

HP
P LaserJet M

1 4
5

6
2

Sep/13/2019 6:56:00 AM

Item Description Item Description

1 Device information 5 Event log

2 Installed personalities and options 6 Security

3 HP Web services 7 Paper trays and options

4 Memory

Wireless page

The wireless page contains the following information:

NOTE: Wireless models only.

Always make sure the status line under the general information line indicates I/O Card Ready.

ENWW Comprehensive list of troubleshooting tools 339


Figure 7-80 Wireless page (1 of 2)

1 4

6
2

Item Description

1 General Information indicates the printer status, model number, hardware firmware version, port select, port configuration,
auto negotiation, manufacturing identification, and manufactured date.

2 Security Settings information.

3 Network Statistics indicates the total packets received, unicast packets received, bad packets received, framing errors
received, total packets transmitted, unsendable packets, transmit collisions, and transmit late collisions.

4 TCP/IP information, including the IP address.

5 IPv4 information.

6 IPv6 information.

340 Chapter 7 Solve problems ENWW


Figure 7-81 Wireless page (2 of 2)

1 4

2 5
6
3
7
8

Item Description

1 General Information indicates the printer status, model number, hardware firmware version, port select, port configuration,
auto negotiation, manufacturing identification, and manufactured date.

2 Wireless Direct indicates the wireless function status.

3 Connected Clients indicates the MAC or IP address of connected clients.

4 Security Settings information.

5 Network Statistics indicates the total packets received, unicast packets received, bad packets received, framing errors
received, total packets transmitted, unsendable packets, transmit collisions, and transmit late collisions.

6 TCP/IP information, including the IP address.

7 IPv4 information.

8 IPv6 information.

HP embedded Jetdirect page

The HP embedded Jetdirect page contains the following information:

ENWW Comprehensive list of troubleshooting tools 341


Figure 7-82 HP embedded Jetdirect page

HP
P LaserJet M

1 4

5
2

6
3

Sep/13/2019 6:56:00 AM

Item Description

1 General Information indicates the printer status, model number,


hardware firmware version, port select, port configuration, auto
negotiation, manufacturing identification, and manufactured date.

2 Security Settings information

3 Network Statistics indicates the total packets received, unicast


packets received, bad packets received, framing errors received,
total packets transmitted, unsendable packets, transmit collisions,
and transmit late collisions.

4 TCP/IP information, including the IP address

5 IPv4 information

6 IPv6 information

342 Chapter 7 Solve problems ENWW


Fax accessory page

The fax accessory page contains the following information:

Figure 7-83 Fax accessory page (1 of 2)

2
3

Item Description

1 Hardware Information shows the product information, modem firmware version, and modem status.

2 Fax Information shows a fax job count.

3 Fax Setup Settings shows the fax setup settings (for example, the fax phone number, company name, and error correction
settings).

4 Fax Send Settings shows the fax send settings (for example, the default resolution, fax send speed, and billing code settings).

5 Fax Receive Settings shows the fax receive settings (for example, the fax receive speed, rings to answer, and output bin
settings).

ENWW Comprehensive list of troubleshooting tools 343


Figure 7-84 Fax accessory page (2 of 2)

Item Description

1 Fax Report Setting shows the sent fax report, received fax report, and fax T.30 tracer report settings.

Finding important information on the configuration pages

Certain information, such as the firmware date codes, the IP address, and the email gateways, is especially
helpful while servicing the printer. This information is on the various configuration pages.

Table 7-28 Important information on the configuration pages


Type of information Specific information Configuration page

Firmware date codes DC controller Look on the configuration page, under


“Device Information.”
A firmware upgrade updates this item.

Firmware date codes Firmware date code Look on the configuration page, under
“Device Information.”
A firmware upgrade updates this item.

Firmware date codes HP embedded Jetdirect firmware version Look on the Embedded HP Jetdirect page,
under “General Information.”
A firmware upgrade updates this item.

344 Chapter 7 Solve problems ENWW


Table 7-28 Important information on the configuration pages (continued)

Type of information Specific information Configuration page

Accessories and internal storage Embedded HP Jetdirect Look on the configuration page, under
“Installed Personalities and Options.” Shows
All optional devices that are installed on the model and ID.
printer should be listed on the main
configuration page.

In addition, separate pages print for the


optional paper handling devices and the fax
accessory. These pages list more-detailed
information for those devices.

Accessories and internal storage Total RAM Look on the configuration page, under
“Memory.”
All optional devices that are installed on the
printer should be listed on the main
configuration page.

In addition, separate pages print for the


optional paper handling devices and the fax
accessory. These pages list more-detailed
information for those devices.

Additional sheet feeder and paper deck Additional 550-sheet feeders Look on the main configuration page, under
accessories. “Paper Trays and Options."

Engine cycles and event logs Engine cycles Look on the configuration page, under
“Device Information."
Total page counts and maintenance kit
counts are important for ongoing printer
maintenance.

The configuration page lists only the three


most recent errors. To see a list of the 50
most recent errors, print an event log from
the Diagnostics menu.

Event-log information Event-log information Look on the configuration page, under


“Event Log.”

IP address Wireless connectivity information Look on the wireless page, under “IPv4”.

Print a fuser test page

Print a fuser test page from a non-touchscreen control panel

1. From the Home screen on the printer control panel, use the arrow buttons to navigate to Support Tools,
and then press the OK button.

2. Use the arrow buttons to scroll to Troubleshooting, and then press the OK button.

3. Use the arrow buttons to scroll to Print Quality Pages, and then press the OK button.

4. Select Continue to enter Maintenance mode.

5. Use the arrow buttons to scroll to Fuser Test Page, and then press the OK button.

6. Use the arrow buttons to scroll to Print, and then press the OK button.

ENWW Comprehensive list of troubleshooting tools 345


Print a fuser test page from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Support Tools button.

2. Open the following menus:

– Troubleshooting

– Print Quality Pages

3. Touch the Fuser Test Page checkbox, and then touch the Print button.

Figure 7-85 Fuser test page

Copy menu (MFP)


Learn about the control-panel Copy menu (MFP).

Touchscreen printers: At the printer control panel, touch the Print button.

346 Chapter 7 Solve problems ENWW


Table 7-29 Copy menu (MFP)
First level Second level Third level Fourth level Description

Sides Original Sides Use this item to indicate whether the


original document is printed on one or both
1-sided sides, and whether the copies should be
printed on one or both sides.
2-sided
NOTE: For 2-sided, the Pages flip up
option is available.

Sides Original Sides Use this item to select the source tray for
the copy job.
1-sided
NOTE: The A3 Tray 2 or the A3 Tray 3 is
2-sided the default tray.

Quick Sets and Load Use this item to determine create or load
Defaults copy quick sets.
Save

Options Sides Original Sides


NOTE: For 22-sided, the Pages flip up
1-sided option is available.

2-sided

Options Sides Original Sides Use this item to indicate whether the
original document is printed on one or both
1-sided sides, and whether the copies should be
printed on one or both sides.
2-sided
NOTE: For 2-sided, the Pages flip up
option is available.

Options Staple None Use to enable/disable stapling and position


the staple on the page.
Top left angled

Top right angled

Options Scan Mode Standard Document Use to describe the type of original.

Book Mode NOTE: Use the 2-sided ID option to


automatically place the images from a two
2-sided ID sided identification card (like a drivers
license for example) on a single page.

Options Reduce/Enlarge Automatic Use this to automatically or manually scale


the original to fit on the output page.
Manual
NOTE: When Automatic is selected, the
Include Margins option is available.

NOTE: When Manual is selected, use the %


dialog box to enter the percentage for
document scaling (25 to 400 percent).

Options Original Size Choose from a list of Use this to describe the size or sizes of the
sizes. originals.

Options Paper Selection Paper Size Select from a list of paper sizes, types, and
available trays for the copy job.
Paper Type
NOTE: The list of trays depends on the
Paper Tray printer configuration.

ENWW Comprehensive list of troubleshooting tools 347


Table 7-29 Copy menu (MFP) (continued)

First level Second level Third level Fourth level Description

Options Booklet Booklet Format Use this item to set the copy job to a
(check box) booklet format.

NOTE: When Booklet Format is selected,


the Borders on each page option is
available.

Options Content Orientation Automatically detect Use this to automatically detect, or


manually describe the original content
Portrait orientation.

Landscape

Options Pages per Sheet One Use this to print the original to a single page
or to print multiple originals to a single
Two page.

Four (right, then NOTE: Add page borders is only available


down) when printing multiple originals on a single
page.
Four (down, then
right)

Add page borders

Options Image Adjustment Sharpness Use the sliders to adjust the values for
these items.
Darkness

Contrast

Background Cleanup

Options Optimize Text/ Text Use this to improve print quality.


Picture
Mixed

Printed picture

Photograph

Options Edge-to-Edge Normal Use to avoid shadows that can appear along
(recommended) the edges of copies when the original
document is printed close to the edges.
Edge-to-Edge
Combine with the Reduce/Enlarge feature
to ensure that the entire page is printed on
the copies.

When the Edge-to-Edge feature is turned


on, the product minimizes margins and
prints as close to the edge of the paper as
possible.

348 Chapter 7 Solve problems ENWW


Table 7-29 Copy menu (MFP) (continued)

First level Second level Third level Fourth level Description

Options Erase Edges Apply same width to Use this to remove blemishes, such as dark
all edges (check borders or staple marks, by cleaning the
box) specified edges of the scanned image. In
each of the text boxes enter the
Top Edge measurements, in inches, for how much of
the top edge, bottom edge, left edge, and
Bottom Edge right edge to clean.

Left Edge

Right Edge

Options Collate Collate on If you are making more than one copy,
select the Collate on option to assemble the
Collate of pages in the correct order in each set of
copies.

Options Multi-feed Detection On When enabled, scanning stops if HP


EveryPage technology detects multiple
Off pages being fed at one time.

When disabled, this feature will not stop


scanning when multi-feeds are detected

Scan menu (MFP models only)


Learn about the control-panel Scan menu (MFP).

To display: At the printer control panel, touch the Scan button.

Table 7-30 Scan menu (MFP models only)

First level Description

Scan to Email Use this to scan the original and attach it to an email.

Scan to Fax Use this to scan the original and send it as a fax.

Scan to Network Folder Use this to scan the original and save it to a network folder.

Scan to USB Drive Use this to scan the original and save it to a USB drive.

Scan to Job Storage Use this to scan the original and save it to the printer memory.

Scan to SharePoint Use this to scan the original and save it to a SharePoint site.

Print menu
Learn about the control-panel Print menu.

Touchscreen printers: At the printer control panel, touch the Print button.

Non-touchscreen printers: Use the arrow buttons to scroll to the Print button, and then press the OK button.

ENWW Comprehensive list of troubleshooting tools 349


Table 7-31 Print menu

First level Second level Third level Fourth level Description

Print from Job Choose Use this item to view and select jobs stored
Storage in the printer memory.

Print from Job Print List Use this item to print the list of jobs stored
Storage in the printer memory

Print from Job Print Use this item to print the selected job.
Storage

Print from USB Drive Choose Original Sides Use this item to view and select jobs stored
on a USB drive.
1-sided

2-sided

Print from USB Drive Print Original Sides Use this item to print the selected job.

1-sided

2-sided

HP JetAdvantage menu (MFP models only)


Learn about the control-panel HP JetAdvantage menu (MFP).

To display: At the printer control panel, touch the HP JetAdvantage button.

NOTE: To use this feature, the printer must be connected to a network. Go to www8.hp.com/us/en/solutions/
business-solutions/printingsolutions/privateprint.html for more information.

Table 7-32 HP JetAdvantage menu (MFP models only)

First level Description

E-mail Enter the email address associated with a HP JetAdvantage account.

Password Enter the password associated with a HP JetAdvantage account.

Log in Use this to access a HP JetAdvantage account.

Quick Sets menu (MFP models only)


Learn about the control-panel Quick Sets menu (MFP).

Use the HP Embedded Web Server (EWS) to configure Quick Sets for the printer.

To display: At the printer control panel, touch the Quick Sets button.

Contacts menu (fax models only)


Learn about the control-panel Contacts menu (MFP).

To display: At the printer control panel, touch the Contacts button.

NOTE: Contacts is an application that can create contacts.

350 Chapter 7 Solve problems ENWW


TIP: Use the symbols located at the lower left corner of the screen to add contacts and groups to the Contacts
menu.

Table 7-33 Contacts menu (fax models only)

First level Scond level Description

Local Local Choose from a list of contacts.

Local Fax Speed Dials Choose from a list of speed dial phone numbers.

Supplies menu
Learn about the control-panel Print menu.

Touchscreen printers: At the printer control panel, touch the Supplies button.

Non-touchscreen printers: Use the arrow buttons to scroll to the Supplies button, and then press the OK button.

NOTE: The supplies listed in the Supplies menu depend on the printer configuration.

Table 7-34 Print menu


First level Second level Third level Fourth level Description

Black Cartridge This displays the following information


about the supply:

● Status

● HP part number

● Pages printed

● Approximate pages remaining

Maintenance Kit This displays the following information


about the supply:

● Status

● HP part number

Document Feeder This displays the following information


Kit (MFP) about the supply:

● Status

● HP part number

Staple Cartridge This displays the following information


(SSMBM) about the supply:

● Status

● HP part number

ENWW Comprehensive list of troubleshooting tools 351


Table 7-34 Print menu (continued)

First level Second level Third level Fourth level Description

Low Warning Black Cartridge Set the level at which the supply is
Thresholds considered low.
Maintenance Kit
(MFP)

Document Feeder
Kit (MFP)

NOTE: The
supplies listed
depend on the
printer
configuration.

Low Warning On When this feature is enabled, a low supply


Thresholds Message message appears on the control-panel
Off display when a supply is low.

Low Behavior Stop Specifies how the product reacts when a


supply is low.
Continue
Stop: The printer stops until the supply is
replaced.

Continue: A supply very low message


appears on the control panel display, but
printing continues.

Very Low Behavior Black Cartridge Stop Specifies how the product reacts when a
supply is low.
Maintenance Kit Continue
(MFP) Stop: The printer stops until the supply is
Prompt to continue replaced.
Document Feeder
Kit (MFP) Continue: A supply very low message
appears on the control panel display, but
NOTE: The printing continues.
supplies listed
depend on the Prompt to continue: A supply very low
printer message appears on the control panel
configuration. display, printing continues after
acknowledging the low condition.

Store Usage Data On Supplies Use this to determine where data about
supply usage is stored.
Not on Supplies

Cartridge Protection Off Select Protect cartridges to permanently


protect cartridges so that they can be used
Protect cartridges only in this printer or fleet of printers.

Cartridge Protection Off Select Authorized HP to allow only genuine


HP cartridges to be used in this printer.
Authorized HP

352 Chapter 7 Solve problems ENWW


Table 7-34 Print menu (continued)

First level Second level Third level Fourth level Description

Reset Supplies Black Cartridge Cancel After replacing a supply kit, select it from
the list and then select Reset.
Maintenance Kit Reset
(MFP)

Document Feeder
Kit (MFP)

NOTE: The
supplies listed
depend on the
printer
configuration.

Select this to print a supplies staus page.

Trays menu
Learn about the control-panel Trays menu.

Touchscreen printers: At the printer control panel, touch the Trays button.

Non-touchscreen printers: Use the arrow buttons to scroll to the Trays button, and then press the OK button.

NOTE: The trays listed in the this menu depend on the printer configuration.

Table 7-35 Print menu


First level Second level Third level Fourth level Description

Tray <X> Size Choose from a list of paper sizes.

Tray <X> Type Choose from a list of paper types.

Tray <X> Status This shows the tray status (for example,
“Empty” might display).

Tray <X> Capacity This shows the tray capacity.

Use Requested Tray Exclusively Controls how the printer handles jobs that
have specified a specific input tray. Two
When available options are available:

● Exclusively: The printer never selects a


different tray when the user has
indicated that a specific tray should be
used, even if that tray is empty.

● When available: The printer uses the


selected tray unless it is empty or
unavailable.

ENWW Comprehensive list of troubleshooting tools 353


Table 7-35 Print menu (continued)

First level Second level Third level Fourth level Description

Manual Feed Always prompt Indicate whether a prompt should appear


Prompt when the type or size for a job does not
Prompt on match the specified tray and the product
mismatch pulls from the multipurpose tray instead.
Two options are available:

● Always prompt: A prompt always


displays before using the
multipurpose tray.

● Prompt on mismatch: A prompt only


displays if the job size/type does not
match the tray configuration.

Size/Type Prompt Display Controls whether the tray configuration


message displays whenever a tray is closed.
Do not display Two options are available:

Display: Shows the tray configuration


message when a tray is closed. The user is
able to configure the tray settings directly
from this message.

Do not display: Prevents the tray


configuration message from automatically
appearing.

Use Another Trayr Allow Use this item to turn on or off the control-
panel prompt to select another tray when
Do not allow the specified tray is empty. Two options are
available:

Allow: When this option is selected, the user


is prompted either to add paper to the
selected tray or to choose a different tray.

Do not allow: When this option is selected,


the user is not given the option of selecting
a different tray. The product prompts the
user to add paper to the tray that was
initially selected.

Alternative Off Use to load letterhead or preprinted paper


Letterhead Mode into the tray the same way for all print jobs,
On whether you are printing to one side of the
sheet or to both sides of the sheet.

When this option is selected, load the paper


as you would for printing on both sides. See
the user documentation that came with the
product for instructions about loading
letterhead for printing on both sides.

When this option is selected, the product


speed slows to the speed required for
printing on both sides.

354 Chapter 7 Solve problems ENWW


Table 7-35 Print menu (continued)

First level Second level Third level Fourth level Description

Duplex Blank Pages Automatic Control how the product handles two-sided
jobs (duplexing).
Always
Automatic: Enables Smart Duplexing, which
NOTE: Automatic instructs the printer not to process blank
is not available for pages.
the M607n and
M608n printers. Always: Disables Smart Duplexing and
forces the duplexer to flip the sheet of
paper even if it is printed on only one side.
This might be preferable for certain jobs
that use paper types such as letterhead or
prepunched paper.

Override A4/Letter No Prints on letter-size paper when an A4 job is


sent but no A4-size paper is loaded in the
Yes printer (or to print on A4 paper when a
letter-size job is sent but no letter-size
paper is loaded). This option also overrides
A3 with ledger-size paper and ledger with
A3-size paper.

Reports menu
Learn about the control-panel Reports menu.

To display: At the printer control panel, select the Reports menu.

To print: At the printer control panel, touch (MFP) or use the arrow buttons (SFP) to select the printer icon .
For the SFP, press the OK button to print the pages.

In the following table, asterisks (*) indicate the factory default setting.

NOTE: The View option is control-panel type dependent (might not be available).

Table 7-36 Reports menu


First level Second level Values Description

Configuration/Status Pages Settings Menu Map Cancel Shows a map of the entire control
panel system and the selected
View values for each setting.

Print

Configuration/Status Pages Current Settings Page Cancel Shows a summary of the current
settings for the printer. This might
View be helpful if you plan to make
changes and need a record of the
Print present configuration.

Configuration/Status Pages Configuration Page Cancel Shows the printer settings and
installed accessories.
View

Print

ENWW Comprehensive list of troubleshooting tools 355


Table 7-36 Reports menu (continued)

First level Second level Values Description

Configuration/Status Pages How to Connect Page Cancel Shows the network information
typically needed to connect the
View printer to a network.

Print

Configuration/Status Pages Supplies Status Page Cancel Shows the approximate remaining
life for the supplies; reports
View statistics on total number of pages
and jobs processed, serial number,
Print page counts, and maintenance
information.

HP provides approximations of the


remaining life for the supplies as a
customer convenience. The actual
remaining supply levels might be
different than the approximations
provided.

Configuration/Status Pages Usage Page Cancel Shows a count of all paper sizes
that have passed through the
View printer; lists whether they were
simplex or duplex, and reports the
Print page count.

Configuration/Status Pages File Directory Page Cancel Shows the file name and folder
name for files that are stored in the
View printer memory.

Print

Configuration/Status Pages Web Services Status Page Cancel Shows the detected Web Services
for the printer.
View

Print

Fax Reports Fax Activity Log Cancel Contains a list of the faxes that have
been sent from or received by this
Fax models only View printer.

Print

Fax Reports Billing Codes Report Cancel Provides a list of billing codes that
have been used for outgoing faxes.
Fax models only View This report shows how many sent
faxes were billed to each code.
Print

Fax Reports Blocked Fax List Cancel A list of phone numbers that are
blocked from sending faxes to this
Fax models only View printer.

Print

Fax Reports Speed Dial List Cancel Shows the speed dials that have
been set up for this printer.
Fax models only View

Print

356 Chapter 7 Solve problems ENWW


Table 7-36 Reports menu (continued)

First level Second level Values Description

Fax Reports Fax Call Report Cancel A detailed report of the last fax
operation, either sent or received.
Fax models only View

Print

Other Pages PCL Font List Cancel Prints the available PCL fonts.

Print

Other Pages PS Font List Cancel Prints the available PS fonts.

Print

Settings menu
Learn about the control-panel Settings menu.

Touchscreen: At the printer control panel, touch the Settings button.

Non-touchscreen: Use the arrow buttons to scroll to the Settings button, and then press the OK button.

Table 7-37 Settings menu


First level Second level Third level Fourth level Description

General Date/Time Settings Date/Time Format Date Format Use these items to specify the date and
time and to configure date/time settings.
Date Format

General Date/Time Settings Date/Time Set the following:

● Date

● Time

● Time Zone

General Energy Settings Sleep Schedule New event Create a printer Wake Event and/or Sleep
Event schedule.
NOTE: The date Done
and time settings
must be configured
before using this
feature.

General Energy Settings Sleep Settings Done Set the following:

● Sleep after inactivity

● Auto off after sleep

General Display Settings Display Brightness Use the slider to adjust the display
brightness.

General Display Settings System Sound On Turn the printer sound on or off.

Off

ENWW Comprehensive list of troubleshooting tools 357


Table 7-37 Settings menu (continued)

First level Second level Third level Fourth level Description

General Display Settings Language Settings Language Select from a list of languages.

Keyboard Layout

General Display Settings Information Screen Show connection Determine wether the printer connection
information information appears on the control-panel
display.
Hide connection
information

General Display Settings Display Date and No Determine whether the date and time
Time appears on the control-panel display.
Yes

General Display Settings Inactivity Timeout Seconds (10 to 300) Specifies the amount of time that elapses
between any activity on the control panel
and when the product resets to the default
settings. When the timeout expires, the
control-panel display returns to the Home
menu, and any user signed in to the printer
is signed out.

Fax Reports (fax Fax Activity Log Contains a list of the faxes that have been
models) sent from or received by this printer.

Fax Reports (fax Billing Codes Report Automatically detect Provides a list of billing codes used for
models) outgoing faxes. This report shows how
many sent faxes were billed to each code.

Fax Reports (fax Blocked Fax List A list of phone numbers that are blocked
models) from sending faxes to this printer.

Fax Reports (fax Fax Call Report A detailed report of the last fax operation,
models) either sent or received.

Manage Supplies Low Warning Black Cartridge Set the level at which the supply is
Thresholds considered low.
Maintenance Kit
(MFP)

Document Feeder
Kit (MFP)

NOTE: The
supplies listed
depend on the
printer
configuration.

Manage Supplies Low Warning On When this feature is enabled, a low supply
Threshold Message message appears on the control-panel
Off display when a supply is low.

Manage Supplies Low Behavior Stop Specifies how the product reacts when a
supply is low.
Continue
Stop: The printer stops until the supply is
NOTE: Select the replaced.
setting that is
currently display to Continue: A supply very low message
display all options. appears on the control panel display, but
printing continues.

358 Chapter 7 Solve problems ENWW


Table 7-37 Settings menu (continued)

First level Second level Third level Fourth level Description

Manage Supplies Very Low Behavior Black Cartridge Stop Specifies how the product reacts when a
supply is low.
Maintenance Kit Continue
(MFP) Stop: The printer stops until the supply is
Prompt to continue replaced.
Document Feeder
Kit (MFP) Continue: A supply very low message
appears on the control panel display, but
NOTE: The printing continues.
supplies listed
depend on the Prompt to continue: A supply very low
printer message appears on the control panel
configuration. display, printing continues after
acknowledging the low condition.

Manage Supplies Store Usage Data On Supplies Use this to determine where data about
supply usage is stored.
Not on Supplies

Manage Supplies Cartridge Protection Off Select Protect cartridges to permanently


protect cartridges so that they can be used
Protect cartridges only in this printer or fleet of printers.

Manage Supplies Cartridge Policy Off Select Authorized HP to allow only genuine
HP cartridges to be used in this printer.
Authorized HP

Manage Supplies Reset Supplies Black Cartridge Cancel After replacing a supply kit, select it from
the list and then select Reset.
Maintenance Kit Reset
(MFP)

Document Feeder
Kit (MFP)

NOTE: The
supplies listed
depend on the
printer
configuration.

Manage Stapler/ Operation Mode Mailbox Use this to configure the stapler/stacker
Stacker multi bin mailbox.
Stacker

Function Separator

Manage Stapler/ Job Offset On Use this to configure the stapler/stacker


Stacker multi bin mailbox.
Off

Networking Ethernet INFORMATION Print Security Report Print a network security report page.

Yes

No

ENWW Comprehensive list of troubleshooting tools 359


Table 7-37 Settings menu (continued)

First level Second level Third level Fourth level Description

Networking Ethernet TCP\IP HOST NAME

IPV4 SETTINGS

IVP6 SETTINGS

PROXY SERVER

PROXY PORT

IDLE TIME OUT

Networking Ethernet SECURITY SECURE WEB

ISPEC

802.1X

ANNOUNCEMENT
AGENT

RESET SECURITY

Networking Ethernet LINK SPEED AUTO The link speed and communication mode of
the print server must match the network.
10T HALF The available settings depend on the printer
and installed print server.
10T FULL
CAUTION: If you change the link setting,
10T AUTO network communications with the print
server and network printer might be lost.
100TX HALF
The print server uses auto-negotiation to
100TX FULL configure itself with the highest link speed
and communication mode allowed. If auto-
100TX AUTO negotiation fails, either the 100TX Half
feature or the 10T Half feature is set
1000T FULL
depending on the detected link speed of the
hub/switch port (a 1000T half-duplex
Done
selection is not supported).

Networking Wireless INFORMATION Print Security Report Print a network security report page.

Yes

No

Networking Wireless WIRELESS STATION Status

WI-FI PROTECTED
SETUP

Networking Wireless TCP\IP HOST NAME

IPV4 SETTINGS

IVP6 SETTINGS

PROXY SERVER

PROXY PORT

IDLE TIME OUT

360 Chapter 7 Solve problems ENWW


Table 7-37 Settings menu (continued)

First level Second level Third level Fourth level Description

Networking Wireless SECURITY SECURE WEB

ISPEC

802.1X

ANNOUNCEMENT
AGENT

RESET SECURITY

Networking Wireless Direct Status On Use this to configure the wireless direct
settings.
Off

Done

Networking Wireless Direct Channel Range 1 to 11 Use this to configure the wireless direct
settings.
Done

Networking I/O Timeout Seconds Range 5 to Done Set the amount of time before the printer
300 times out from inactivity.

Support Tools menu


Learn about the control-panel Support Tools menu.

Touchscreen: At the printer control panel, touch the Support Tools button.

Non-touchscreen: Use the arrow buttons to scroll to the Support Tools button, and then press the OK button.

Table 7-38 Support Tools menu


First level Second level Third level Fourth level Fifth level Description

Maintenance Backup/Restore Backup Data Password Create a password to encrypt the file,
and then select the Next button.
IMPORTANT: Confirm
backup data might Password Insert a USB drive into the USB port,
contain personable and then select the BackUp button.
identifiable
information such as
user names or IP
addresses. HP uses
this data to
understand the
issue that the
printer is having and
to improve future
versions of the
printer software.

Maintenance Backup/Restore Restore Data Insert a USB drive into the USB port,
and then select the Restore button.

ENWW Comprehensive list of troubleshooting tools 361


Table 7-38 Support Tools menu (continued)

First level Second level Third level Fourth level Fifth level Description

Maintenance Calibration/Cleaning Cleaning Page Off Use this to set up automatic cleaning.

1000 pages

2000 pages

5000 pages

10000 pages

20000 pages

Maintenance Calibration/Cleaning Clean Set cleaning Set the interval for a reminder to
Document reminder clean the rollers.
Feeder Rollers interval
(MFP) NOTE: A lower percentage results in
(1–100) % more frequent reminders.

Maintenance Calibration/Cleaning Clean Reminder Choose from the following the


Document Behavior reminder behaviors:
Feeder Rollers
(MFP) ● Prompt to continue

● Continue

● Stop

Maintenance Calibration/Cleaning Calibrate Done Touch Calibrate Scanner to calibrate


Scanner (MFP) the scanner. Follow the prompts on
Calibrate the control-panel display to complete
Scanner the process.

Maintenance USB Firmware Cancel Insert a USB drive with an upgrade


Upgrade firmware bundle file on it into the USB
Details port. Select Install to upgrade the
firmware.
Install

Troubleshooting Reports Configuration/ Settings Menu Cancel Shows a map of the entire control
Status Pages Map panel system and the selected values
Print for each setting

Troubleshooting Reports Configuration/ Current Cancel Shows a summary of the current


Status Pages Setting Page settings for the printer. This might be
Print helpful if you plan to make changes
and need a record of the present
configuration.

Troubleshooting Reports Configuration/ Configuration Cancel Shows the printer settings and
Status Pages Page installed accessories
Print

Troubleshooting Reports Configuration/ How to Cancel Shows the network information


Status Pages Connect Page typically needed to connect the
Print printer to a network.

362 Chapter 7 Solve problems ENWW


Table 7-38 Support Tools menu (continued)

First level Second level Third level Fourth level Fifth level Description

Troubleshooting Reports Configuration/ Supplies Cancel Shows the approximate remaining life
Status Pages Status Page for the supplies; reports statistics on
Print total number of pages and jobs
processed, serial number, page
counts, and maintenance information.

HP provides approximations of the


remaining life for the supplies as a
customer convenience. The actual
remaining supply levels might be
different than the approximations
provided.

Troubleshooting Reports Configuration/ Usage Page Cancel Shows a count of all paper sizes that
Status Pages have passed through the printer; lists
Print whether they were simplex or duplex,
and reports the page count.

Troubleshooting Reports Configuration/ File Directory Cancel Shows the file name and folder name
Status Pages Page for files that are stored in the printer
Print memory.

Troubleshooting Reports Configuration/ Web Services Cancel Shows the detected Web Services for
Status Pages Status Page the printer.
Print

Troubleshooting Reports Fax Reports Fax Activity Cancel Contains a list of the faxes that have
Log been sent from or received by this
Print printer.

Troubleshooting Reports Fax Reports Billing Codes Cancel Provides a list of billing codes that
Report have been used for outgoing faxes.
Print This report shows how many sent
faxes were billed to each code.

Troubleshooting Reports Fax Reports Blocked Fax Cancel A list of phone numbers that are
List blocked from sending faxes to this
Print printer.

Troubleshooting Reports Fax Reports Fax Call Cancel A detailed report of the last fax
Report operation, either sent or received.
Print

Troubleshooting Reports Other Pages Demonstratio Cancel Print a demonstration page.


n Page
Print

Troubleshooting Reports Other Pages PCL Font List Cancel Print the available PCL fonts.

Print

Troubleshooting Reports Other Pages PS Font List Cancel Print the available PS fonts.

Print

ENWW Comprehensive list of troubleshooting tools 363


Table 7-38 Support Tools menu (continued)

First level Second level Third level Fourth level Fifth level Description

Troubleshooting Fax Tools Fax T.30 Trace Never Done Use to print or configure the fax T.30
Report automatically trace report. T.30 is the standard that
print Print Now specifies handshaking, protocols, and
error correction between fax
Print after machines.
every fax

Print only
after fax send
jobs

Print only
after received
faxes

Print only
after fax send
errors

Print only
after fax
receive errors

Print after any


fax error

Troubleshooting Fax Tools Fax V.34 Enable Use to disable V.34 modulations if
several fax failures have occurred or if
Disable phone line conditions require it.

Troubleshooting Fax Tools JBIG On The JBIG compression reduces fax-


Compression transmission time which can result in
Off lower phone charges. However, using
JBIG compression sometimes causes
compatibility problems with older fax
machines. If this occurs, turn off the
JBIG compression.

Troubleshooting Fax Tools Fax Speaker Normal Used by a technician to evaluate and
Mode diagnose fax issues by listening to the
Diagnostic sounds of fax modulations.

Troubleshooting Fax Tools Fax Service Cancel Select Print to print a detailed fax
Log service log.
Print

Troubleshooting Event Log Done View and print the 50 most recent
events in the Event Log. For each
Print event, the log shows the error date
and time, error code, and description
or personality.

Troubleshooting Paper Path Page Cancel Shows how many pages were printed
by paper size, source tray, paper type,
Print and print mode.

364 Chapter 7 Solve problems ENWW


Table 7-38 Support Tools menu (continued)

First level Second level Third level Fourth level Fifth level Description

Troubleshooting Diagnostic Tests Disable Cancel Use this diagnostic test to print
Cartridge internal pages or send an external job
Check Continue to the printer when the toner
cartridge is removed or exchanged.

Supply errors are ignored while the


printer is in this mode. When the
printer is in this mode, access the
troubleshooting menus and print
internal pages (the print quality pages
will be the most useful).

This test can be used to isolate


problems, such as noise, and to
isolate print-quality problems that are
related to the toner cartridge.

Troubleshooting Diagnostic Tests Paper Path Number of This diagnostic test generates one or
Test Copies more test pages. Use these pages to
isolate the cause of jams.
Paper Tray
Multiple copies can be printed to help
Output Sides isolate intermittent problems

Staple
(SSMBM)

Output Bin
(model
dependent)

Troubleshooting Diagnostic Tests Print Stop Test Use this diagnostic test to isolate the
cause of problems such as image-
formation defects and jams within the
engine.

During this test, stop the paper


anywhere along the printer paper
path.

Configure the test to stop from 0 to


60,000 ms during a print job.

Troubleshooting Diagnostic Tests Paper Path Options Number of Generates a test page for testing
Sensor Tests Copies paper path sensors. Configure the
Done paper path used for the test to test
Paper Tray specific paper path sensors.
Start
Output Sides A list of sensors appears on the
control-panel display. As the test page
Staple prints, sensors in the list toggle from
(SSMBM) an inactive to active state.

Output Bin
(model
dependent)

ENWW Comprehensive list of troubleshooting tools 365


Table 7-38 Support Tools menu (continued)

First level Second level Third level Fourth level Fifth level Description

Troubleshooting Diagnostic Tests Manual Sensor All sensors Done A list of sensors appears on the
Test control-panel display. When the
Input tray Reset sensor is manually toggled, its state
sensors changes from inactive to active on the
control-panel display.
Output bin
sensors

Engine
sensors

Troubleshooting Diagnostic Tests Component Choose from a Use this to test various mechanical
list of and electromechanical components.
Repeat components
depending on
Status printer
configuration.
Done

Start

Troubleshooting Diagnostic Tests Continuous 2-sided Use this to test the sub scanner
Scan (MFP) assembly (SSA) optical scan
Done assembly.

Start

Troubleshooting Diagnostic Tests Run Fax Test Done Use this to test the fax module
functionality.
Start

Troubleshooting Generate Debug Cancel Create files that contain information


Data about the printer that can help
Start identify the cause of problems.

Troubleshooting Retrieve Diagnostic Cancel Insert a USB drive into the USB port.
Data
IMPORTANT: The data might contain
personable identifiable information.

Troubleshooting Retrieve Fax Cancel Insert a USB drive into the USB port.
Diagnostic Data
IMPORTANT: The data might contain
personable identifiable information.

Service The Service menu is for authorized


service personal only and is protected
by a personal identification number
(PIN).

NOTE: See the Service mode


functions topic section in this service
manual.

Service menu
Learn about the printer Service menu.

Service menu access is restricted by using a personal identification number (PIN). Only authorized service people
should access the Service menu. When selecting Service from the list of menus, the printer prompts the user to
enter an eight-digit PIN.

366 Chapter 7 Solve problems ENWW


NOTE: The printer automatically exits the Service menu after about one minute if no items are selected or
changed.

Open the Service menu from a non-touchscreen control panel

1. From the Home screen on the printer control panel, use the arrow buttons to navigate to Support Tools,
and then press the OK button.

2. Use the arrow buttons to scroll to Service menu, and then press the OK button.

3. Use the arrow buttons to scroll to Service, and then press the OK button.

4. Use the 10-key keypad to enter the following service access code for the printer:

– 05060717 (M607/M608/M609//M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)

Open the Service menu from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Support Tools button.

2. Open the following menus:

– Service

3. Enter the following service access PIN for the printer:

NOTE: Make sure that Service Access Code is selected for the Access Type item.

TIP: For a small touchscreen printer, touch the Access Code dialog box to display a virtual 10-key keypad.

– 05060717 (M607/M608/M609//M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)

– 05063117 (M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/E62665/
E62675)

4. Touch the Sign in button.

Service menu table

The following menu items appear in the Service menu.

Table 7-39 Service menu


First level Second level Third level Value Description

Event Log Print Print or view the event log

Event Log Clear Use this item to clear the printer event log.

Cycle Counts Total Engine Cycles Set the page count that was stored in
NVRAM prior to installing a new formatter.

Cycle Counts Mono Cycle Counts Use this item to record the number of mono
print jobs.

Cycle Counts Refurbish Cycle Use this item to record the page count when
Counts the printer was refurbished.

ENWW Comprehensive list of troubleshooting tools 367


Table 7-39 Service menu (continued)

First level Second level Third level Value Description

Cycle Counts Document Feeder Total number of pages since the document
Kit Count feeder kit was replaced.

MFP

Cycle Counts Document Feeder Use this item to set the interval that causes
Kit Interval the printer to prompt the customer to
replace document feeder maintenance kit.
MFP

Cycle Counts Clean Rollers Count Total number of pages since the document
feeder rollers were cleaned.
MFP

Cycle Counts Clean Rollers Use this item to set the interval that causes
Interval the printer to prompt the customer to clean
the document feeder rollers and separation
MFP pad.

Cycle Counts ADF Count Set the total pages fed through the
document feeder.
MFP

Cycle Counts Flatbed Count Set the total pages scanned from the
flatbed.
MFP

Cycle Counts ADF Simplex Count Set the total single-sided pages fed through
the document feeder.
MFP

Cycle Counts ADF Duplex Count Set the total two-sided pages fed through
the document feeder.
MFP

Cycle Counts Copy Scan Count Set the total copy pages that have been
scanned.
MFP

Cycle Counts Send Scan Count Set the number of scanned pages sent to
email.
MFP

Cycle Counts Fax Scan Count Set the number of scanned pages that have
been faxed.
Fax models

Cycle Counts Copy Pages Count Set the number of scanned pages that have
been printed.
MFP

368 Chapter 7 Solve problems ENWW


Table 7-39 Service menu (continued)

First level Second level Third level Value Description

Scanner Settings Edge to Adjust Glass: Rear Edge Adjustment Set the calibration values.

MFP Glass: Left Edge NOTE: Adjustments are in millimeters (-20


to 20).
ADF: Leading Front
edge

ADF: Leading Back


edge

ADF: Trailing Front


edge

ADF:Left Side Front

ADF:Left Side Back

Scanner Settings Clear All Clear all adjustment values (set to zero).

MFP

Scanner Settings Done Done exits the menu

MFP

Serial Number Done Set the serial number

Done exits the menu

Service ID Done Use this item to show the date that the
printer was first used on the control panel.
This eliminates the need for users to keep
paper receipts for proof of warranty.

Done exits the menu

Locked tray sizes Locked tray size Select the Locked tray size check box to
enable the lock feature.
Managed printers Check box
Select a paper size from the drop-down
menu, and then select Save.

Cold Reset Paper Letter When you perform a cold reset, the paper
size that is stored in NVRAM is reset to the
A4 default factory setting. If you replace a
formatter board in a country/region that
uses A4 as the standard paper size, use this
menu to reset the default paper size to A4.
LETTER and A4 are the only available
values.

MPS Settings Low Alerts ON On Use this to configure managed services


specific settings.
Managed printers Off

ENWW Comprehensive list of troubleshooting tools 369


Table 7-39 Service menu (continued)

First level Second level Third level Value Description

MPS Settings Reset Supplies Level ● Reset to level Cancel


1
Managed printers
● Reset to level
2

● Reset to level
3

● Set to non-HP
managed
mode

MPS Settings Consumables Enable consumables Select the Enable consumables access
Access Control access control control check box to enable the lock feature.
Managed printers
Under Replacement Threshold, select one
of the following options.

● Normal

● Delayed

Use this feature to lock the printer front


door to help prevent premature toner
cartridge replacement.

PTT Test Mode Hook Operations Go Off Hook Test the internal modem for the analog fax
accessory.
Fax models Go On Hook

PTT Test Mode Generate Random Done Select a value from the list.
Data
Fax models Start

PTT Test Mode Generate Dialing Pulse Burst Stop Enter a value.
Tones/Pulses
Fax models Tone Burst Done

Continuous Tone

PTT Test Mode Generate Pulse Dial Pulse Phone Number Enter dial number.
Number
Fax models Tone
Generate/Dial
Number

PTT Test Mode Generate Single 1100 Hz Done Enter a value.


Modem Tone
Fax models 2100 Hz Start

1300 Hz

1800 Hz

PTT Test Mode Fax Transmit Signal Enter a value (0 to


Loss 30).
Fax models

370 Chapter 7 Solve problems ENWW


Table 7-39 Service menu (continued)

First level Second level Third level Value Description

PTT Test Mode Ring Settings Ring Interval ms (0 to 600)

Fax models Ring Frequency High Hz (0 to 100)


Limit
On or Off
PBX Ring Detect

Test Support Continuous Scan 2-sided Done

MFP Save to Disk Start

Test Support Continuous Copy 2-sided Done

MFP Save to Disk Start

Test Support Raw Scan 2-sided Done

MFP Mechanical Start


Calibration

Test Support Continuous Print Done Insert a USB flash drive into the USB port on
from USB the printer.
Start

Test Support Runtime Choose from a list of available


Configuration configurations (product specific).

Fax V.29 Speed V.29 9600 Set the fax module rate (for example the V.
29 9600 setting means that the fax module
Fax models V.29 7200 is capable of transferring a maximum of
9600 bits per second).

Reset Supplies Use this item after replacing a supply item


(for example, the tray rollers) to reset the
firmware counter (resets to zero) for that
supply item.

NOTE: The list of supply items is printer


specific and also depends on the printer
configuration.

Printer resets
Learn about the printer resets.

Restore factory-set defaults from a non-touchscreen control panel

1. From the Home screen on the printer control panel, use the arrow buttons to navigate to Settings, and then
press the OK button.

2. Use the arrow buttons to scroll to General, and then press the OK button.

3. Use the arrow buttons to scroll to Restore Factory Settings, and then press the OK button.

4. A verification message advises that completing the reset function might result in loss of data. Select the
Reset button to complete the process.

ENWW Comprehensive list of troubleshooting tools 371


Restore factory-set defaults from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Settings button.

2. Open the following menus:

– General Settings

– Reset Factory Settings

3. A verification message advises that completing the reset function might result in loss of data. Touch the
Reset button to complete the process.

Restore the Service ID

When replacing the formatter, the Service ID date is lost. Use this menu item to reset the date to the original
date that the printer was first used. The date format is YYDDD. Use the following formula to calculate the Service
ID.

Calculate the service ID

For the calculation below, the placed-in-service date is 17OCT2002.

1. To calculate YY, subtract 1990 from the calendar year. If the printer was first used in 2002, calculate YY as
follows: 2002 - 1990 = 19. YY = 12.

2. Subtract 1 from 10 (October is the tenth month of the year): 10 - 1 = 9.

– Multiply 9 by 30: 9 x 30 = 270 and add 17 to 270: 270 + 17 = 287. Thus, DDD = 287.

3. In this example the Service ID is 12287.

Convert the Service ID to an actual date

Use the printer Service ID number to determine whether the printer is still under warranty. Use the following
formula to convert the Service ID into the actual date the printer was placed-in-service. For the example below,
use the Service ID previously calculated (12287).

1. Add 1990 to YY to get the actual year that the printer was installed.

2. Divide DDD by 30. If there is a remainder, add 1 to the result. This is the month.

3. The remainder from the calculation in step 2 is the date.

1. 12 + 1990 = 2002, so the year is 2002.

2. 287 divided by 30 = 9 with a remainder of 17. Because there is a remainder, add 1 to 9 to get 10,
which represents October.

3. The remainder in step 2 is 17, so that is the date. The complete date is 17-October-2002.

NOTE: A six-day grace period is built into the date system.

Cold reset using the Pre-boot menu from a non-touchscreen control panel

CAUTION: This procedure resets all printer configurations and settings to factory defaults (customer
configurations and settings are lost).

372 Chapter 7 Solve problems ENWW


1. Press the Cancel button when you see the 1/8 under the logo

2. Use the arrow buttons to highlight +3:Administrator item, and then press the OK button.

3. Use the arrow buttons to highlight +8:Startup Options item, and then press the OK button.

4. Use the arrow buttons to highlight 2 Cold Reset item, and then press the OK button.

5. Press the Home button to return to the main Pre-boot menu and highlight the 1:Continue item, and then
press the OK button.

NOTE: The printer initializes.

Cold reset using the Pre-boot menu from a touchscreen control panel

CAUTION: This procedure resets all printer configurations and settings to factory defaults (customer
configurations and settings are lost).

1. Touch the middle of the control-panel display when you see the 1/8 under the logo

Figure 7-86 Open the Pre-boot menu (MFP)

1 2

2. Use the arrow buttons to highlight +3:Administrator item, and then press the OK button.

3. Use the arrow buttons to highlight +8:Startup Options item, and then press the OK button.

4. Use the arrow buttons to highlight 2 Cold Reset item, and then press the OK button.

5. Touch the Home button to return to the main Pre-boot menu and highlight the 1:Continue item, and then
press the OK button.

NOTE: The printer initializes.

Format Disk and Partial Clean functions


Learn about the printer Format Disk and Partial Clean functions.

Active and repository firmware locations


The firmware bundle consists of multiple parts. The main components are the Windows CE Operating System
and the printer/peripheral firmware files.

There are two locations/partitions on the hard drive where the firmware components are stored:

● The Active, where the operating system and firmware currently are executing.

● The Repository, the recovery location.

ENWW Comprehensive list of troubleshooting tools 373


If the Active location is damaged, or a Partial Clean was performed, the printer automatically copies over the OS
and firmware files from the Repository location and the printer recovers.

If both the Active and Repository locations are damaged, or a Format Disk was performed, then both locations
are gone and the error message 99.09.67 displays on the control-panel display. The user must upload the
firmware to the printer in order for it to function again.

CAUTION: The Format Disk option performs a disk initialization for the entire disk. The operating system,
firmware files, and third party files (among other files) are completely lost. HP does not recommend this action.

Partial Clean

The Partial Clean option erases all partitions and data on the disk drive, except for the firmware repository where
a backup copy of the firmware file is stored. This allows the disk drive to be reformatted without having to
download a firmware upgrade file to return the printer to a bootable state.

Characteristics of a Partial Clean

● Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted.

● Rebooting the printer restores the firmware files from the Repository location, but does not restore any
customer-defined settings.

● For previous HP printers, a Hard Disk Initialization is similar to executing the Partial Clean function for this
printer.

CAUTION: HP recommends backing-up printer configuration data before executing a Partial Clean to retain
customer-defined settings (if needed). See the Backup/Restore item in the Device Maintenance menu.

Reasons for performing Partial Clean

● The printer continually boots up in an error state.

NOTE: Try clearing the error prior to executing a Partial Clean.

● The printer will not respond to commands from the control panel.

● Executing the Partial Clean function is helpful for troubleshooting hard disk problems.

● To reset the printer by deleting all solutions and customer-defined settings.

● The printer default settings are not properly working.

Execute a Partial Clean from a non-touchscreen control panel


This procedure resets all printer configurations and settings to factory defaults (customer configurations and
settings are lost).

1. Press the Cancel button when you see the 1/8 under the logo

2. Use the arrow buttons to highlight +3:Administrator item, and then press the OK button.

3. Use the arrow buttons to highlight Partial Clean item, and then press the OK button.

4. Press the OK button again.

5. Press the Home button to return to the main Pre-boot menu and highlight the Continue item, and then
press the OK button.

374 Chapter 7 Solve problems ENWW


NOTE: The printer initializes.

Execute a Partial Clean from a touchscreen control panel

This procedure resets all printer configurations and settings to factory defaults (customer configurations and
settings are lost).

1. Touch the middle of the control-panel display when you see the 1/8 under the logo

Figure 7-87 Open the Pre-boot menu (MFP)

1 2

2. Use the arrow buttons to highlight +3:Administrator item, and then press the OK button.

3. Use the arrow buttons to highlight Partial Clean item, and then press the OK button.

4. Press the OK button again.

5. Touch the Home button to return to the main Pre-boot menu and highlight the Continue item, and then
press the OK button.

NOTE: The printer initializes.

Format Disk

The Format Disk option erases the entire disk drive.

CAUTION: After executing a Format Disk option, the printer is not bootable.

Characteristics of a Format Disk

● Customer-defined settings, third-party solutions, firmware files, and the operating system are deleted.

NOTE: Rebooting the printer does not restore the firmware files

● Rebooting the printer restores the firmware files from the Repository location, but does not restore any
customer-defined settings.

● After executing the Format Disk function, the message 99.09.67 displays on the control panel.

● After executing the Format Disk function, the printer firmware must be reloaded.

CAUTION: HP recommends not using the Format Disk option unless an error occurs and the solution in the
printer service manual recommends this solution. After executing the Format Disk function, the printer is
unusable.

HP recommends backing-up printer configuration data before executing a Format Disk to retain customer-
defined settings (if needed). See the Backup/Restore item in the Device Maintenance menu.

ENWW Comprehensive list of troubleshooting tools 375


Reasons for performing Format Disk

● The printer continually boots up in an error state.

NOTE: Try clearing the error prior to executing a Format Disk.

● The printer will not respond to commands from the control panel.

● Executing the Format Disk function is helpful for troubleshooting hard disk problems.

● To reset the printer by deleting all solutions and customer-defined settings.

Execute a Format Disk from a non-touchscreen control panel

This procedure resets all printer configurations and settings to factory defaults (customer configurations and
settings are lost).

1. Press the Cancel button when you see the 1/8 under the logo

2. Use the arrow buttons to highlight +3:Administrator item, and then press the OK button.

3. Use the arrow buttons to highlight Format Disk item, and then press the OK button.

4. Press the OK button again.

NOTE: When the Format Disk operation is complete, reload the printer firmware.

Execute a Format Disk from a touchscreen control panel

This procedure resets all printer configurations and settings to factory defaults (customer configurations and
settings are lost).

1. Touch the middle of the control-panel display when you see the 1/8 under the logo

Figure 7-88 Open the Pre-boot menu (MFP)

1 2

2. Use the arrow buttons to highlight +3:Administrator item, and then press the OK button.

3. Use the arrow buttons to highlight Format Disk item, and then press the OK button.

4. Press the OK button again.

NOTE: When the Format Disk operation is complete, reload the printer firmware.

Troubleshooting power-on or blank control panel problems


If the printer is not powering on correctly, use the following steps to begin troubleshooting the problem.

376 Chapter 7 Solve problems ENWW


1. Verify that power is available to the printer. If the printer is plugged into a surge protector or uninterruptible
power supply (UPS), remove it. Plug the printer directly into a known operating wall receptacle (make sure
that the wall receptacle provides the correct voltage and current for the printer).

NOTE: Unplug any other devices on the same circuit that the printer is using.

2. Try another known operating wall receptacle and a different power cord.

3. To eliminate a thermal switch issue, unplug the power cord and leave it unplugged for over 20 minutes. Re-
attach the power cord, and then turn the power on again.

4. During normal operation, a cooling fan or fans begin to spin briefly after the printer power is turned on.
Place a hand over the cover vent or vents to feel air passing out of the printer. Lean close to the printer to
hear the fan or fans operating. Look for illuminated lights on the control panel and formatter LEDs.

NOTE: Operational fans, motors, and control-panel lights indicate the following:

● AC power is present at the printer.

● The power supply is providing either or both 24 Vdc and 5 Vdc voltages.

● The DC controller microprocessor is functioning.

5. If the printer powers on, but the control panel is blank, make sure that the control-panel display wire
harness or harnesses and flat flexible cable or cables (FFCs) are connected.

NOTE: The following conditions indicate that the printer has frozen while in Sleep mode or Sleep delay.
Opening a door or pressing a control-panel button should cause the printer to wake up from Sleep mode or
Sleep delay.

● The control panel home button LED is illuminated

● The power-switch LED flashes once every three to five seconds

If the control panel is not responding, or if it appears black or blank, try the following:

a. Turn the printer power off, and then on again.

b. Verify that the system is correctly functioning by printing a test page. Does the test page print
correctly?

Is the printer HP Embedded Web Server (EWS) accessible?

c. Verify that the control panel is correctly functioning. If it is not, turn the printer off and reseat the
control-panel assembly cable connections at the control-panel assembly and the formatter.

d. Try upgrading the firmware. If the firmware upgrade fails to resolve the problem, and the printer still
freezes while in Sleep mode or Sleep delay, elevate the case.

e. If the error persists and the EWS functions correctly, replace the control-panel assembly.

6. If normal start-up noises are not heard, turn the printer off, and then remove any installed accessories (for
example, envelope feeders, paper feeders, or output accessories).

7. Turn the printer on, and then listen for start-up noises. If normal start-up noises are heard, the problem
might be with an accessory.

8. Perform an engine test. The engine test procedure varies by printer, so refer to the printer Service Manual
to get instructions.

ENWW Troubleshooting power-on or blank control panel problems 377


9. If the engine test page prints, the print engine is operating normally. Replace the formatter.

CAUTION: Under NO circumstances should a formatter from a different printer be installed during the
repair or troubleshooting processes. The formatter stores important data specific to the model of printer it
is installed in and is not designed to be swapped or repurposed in any way. Return a used formatter to HP.

Issues that can occur from swapping a formatter include:

● Serial number, product number, product name, page count, and supported cartridges information
change and might make a product unusable

● 33.02.01 Used board/Disk installed errors

If a used formatter is installed and causes this issue, the partner must cover the costs of the repair in the
form of a product replacement. There is no method in the field to recover a printer where a used formatter
is installed.

For more information, see the following topic (c06360930):

● HP internal link: 33.02.01 error or printer name and/or product number changes after replacing the
formatter

● HP external partner link: 33.02.01 error or printer name and/or product number changes after
replacing the formatter

To access the HP partner link, you must first log in to the HP Partner First Portal and then connect to WISE.

NOTE: If the engine test page does not print, turn the printer off, reconnect the formatter power
connector, remove the embedded MultiMedia Card (eMMC), and then try the engine test again. If the page
prints, the problem might be the eMMC.

10. If after replacing the formatter or eMMC normal start-up noises are still not heard, replace the DC
controller.

11. If the print engine appears to be correctly operating (the engine test page successfully printed) and the
control panel is still blank, replace the power supply.

Troubleshooting an unresponsive printer


If the printer powers up normally and the control panel displays correctly, but the printer appears unresponsive
to print jobs, use the following steps to troubleshoot the issue.

1. The control panel should indicate a Ready, Paused, Sleep mode on or Sleep delay on status. If an error
message displays, resolve the error. Resolve any supply issues.

2. For network connection errors, verify that the network port is active and that the cables are securely
seated.

a. Check the network cable connections between the printer and the computer or network port. Make
sure that the connections are secure.

b. Make sure that the cables are not faulty by trying different cables, if possible.

3. Check the network LEDs (callout 1) to see if they indicate any issues.

NOTE: The figure below is representational only. Network LED location varies by printer.

378 Chapter 7 Solve problems ENWW


1

Table 7-40 Network LEDs

LED light pattern Description

Solid green light and flashing yellow light indicates a successful


network connection.

No lights on indicates a faulty network connection. Disconnect


and reconnect the cable to the port. In the Network Settings
Menu, verify the link settings and make sure that the port is
enabled.

4. Use one of the following options to print a configuration page. If the printer is connected to a network, an
HP Jetdirect page also prints.

Print the configuration page from a SFP control panel

1. From the Home screen on the printer control panel, use the arrow buttons to navigate to Reports,
and then press the OK button.

2. Use the arrow buttons to scroll to Configuration/Status Pages, and then press the OK button.

3. Use the arrow buttons to scroll to Configuration Page, and then press the OK button.

4. Use the arrow buttons to scroll to the print icon . Press the OK button to print the pages.

Print the configuration page from an MFP control panel


1. From the Home screen on the printer control panel, scroll to and touch the Reports button.

2. Open the following menus:

– Configuration/Status pages

3. Touch Configuration Page to select it.

4. Touch the print icon to print the pages.

5. Check to see if there is a newer version of the firmware available. If there is, update the firmware.

ENWW Troubleshooting an unresponsive printer 379


6. Verify that the correct print driver for this printer is installed. Check the program to make sure that the print
driver for this printer is used. The print driver can be downloaded from support.hp.com.

7. Print a short document from a different program that has worked in the past. If this solution works, the
problem is with the program. If this solution does not work (the document does not print), complete these
steps:

a. Try printing the job from another computer that has the printer software installed.

b. If the printer is connected to the network, connect the printer directly to a host computer with a USB
cable. Redirect the printer to the correct port, or reinstall the software (make sure to select the new
connection type).

NOTE: The host USB port may disabled from the factory. If so, this port needs to be activated first
before connecting the printer to the USB port.

For more information about troubleshooting an unresponsive printer and about troubleshooting connectivity
issues, see the "Performance and connectivity troubleshooting" section of the Service manual.

380 Chapter 7 Solve problems ENWW


Engine diagnostics
Learn about internal engine diagnostics that help in troubleshooting print quality, paper path, noise, assembly,
and timing issues.

Engine test
Learn about troubleshooting the printer using the engine test diagnostic.

When the engine test is performed, a test page with lines prints if the engine is functioning correctly.

Use a small pointed object to depress the engine test button. The test page should have a series of lines that are
parallel to the short end of the page.

The test page can use only Tray 2 as the paper source, so make sure that paper is loaded in Tray 2.

NOTE: Depressing, and holding down, the test-page switch causes the printer to continually print test pages.
Release the switch to stop continuous test page printing.

TIP: Depending on the printer model, the engine test button is located on the right side or rear side of the
printer.

Figure 7-89 Engine test button (1 of 2)

ENWW Engine diagnostics 381


Figure 7-90 Engine test button (2 of 2)

Defeating interlocks
Learn about defeating printer interlocks.

Different tests can be used to isolate different types of issues. For assembly or noise isolation, run the diagnostic
test when the toner cartridge door or rear door is open.

Defeating the door interlocks allows observation of the paper pick operation (and view the page enter
registration).

WARNING! Be careful when performing printer diagnostics to avoid risk of injury. Only trained service personnel
should open and run the diagnostics with the covers removed. Never touch any of the power supplies when the
printer is turned on.

TIP: Fold a stiff piece of paper, for example a business card or index card, into a 10 mm (.375 in) strip, and
insert the strip into the slots for the door logic switches.

Defeat the toner cartridge door interlocks

1. Open the toner cartridge door.

382 Chapter 7 Solve problems ENWW


2. Insert a folded piece of paper into the slots.

TIP: Fold a stiff piece of paper, for example a business card or index card, into a 10 mm (.375 in) strip, and
insert the strip into the slots for the front door and right door logic switches.

Figure 7-91 Defeat the toner cartridge door interlocks

Defeat the right or rear door interlock

NOTE: For the M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675 printers, this is the rear


door.

1. Open the right or rear door.

ENWW Engine diagnostics 383


2. Insert a folded piece of paper into the slot.

TIP: Fold a stiff piece of paper, for example a business card or index card, into a 10 mm (.375 in) strip, and
insert the strip into the slots for the front door and right door logic switches.

Figure 7-92 Defeat the right or rear door interlock

384 Chapter 7 Solve problems ENWW


Control panel troubleshooting
If the control panel is not responding normally or has display issues, use the following procedures to
troubleshoot the issues.

ENWW Control panel troubleshooting 385


Control panel system diagnostics (MFP)
Learn about MFP printer firmware control panel troubleshooting.

Use the diagnostics in this section to test the control panel hardware and display using the printer firmware
system diagnostics.

Touchscreen diagnostic mode (M553x, M555, M577, M578, and E57540)


Learn about touchscreen diagnostic mode.

Use the diagnostics in this section to test the control-panel hardware and embedded firmware. These tests are
useful for checking control-panel functionality independent of the printer control-panel system diagnostics. To
test the control panel using the system diagnostics, see Open the control panel system diagnostic tests
on page 390.

1. Small touchscreen only: Locate the diagnostic-tests access button on the back of the control panel.

Figure 7-93 Diagnostic-tests access button (small touchscreen only)

386 Chapter 7 Solve problems ENWW


2. Small touchscreen only: Press the diagnostics-access button. Repeatedly pressing the button cycles
through the available diagnostics.

NOTE: A pen, pencil, or other small blunt object is needed to press the button.

TIP: When pressed, the button illuminates green.

Figure 7-94 Press the diagnostics-access button (small touchscreen only)

3. Large touchscreen only: Locate the diagnostic-tests access button on the back of the control panel.

Figure 7-95 Diagnostic-tests access button (large touchscreen only)

ENWW Control panel troubleshooting 387


4. Large touchscreen7 only: Press the diagnostics-access button. Repeatedly pressing the button cycles
through the available diagnostics.

Figure 7-96 Press the diagnostics-access button (large touchscreen only)

5. A yellow screen appears (after the first press of the button) indicating that the control-panel firmware is
version A (a magenta screen indicates version B firmware).

NOTE: If a different color appears on the screen, escalate the problem using the HP support process.

TIP: After 4 seconds of inactivity, the diagnostic mode times out and is exited.

Figure 7-97 Control-panel version A yellow screen

6. Touch the screen to cycle the screen through the following:

NOTE: Depending on where the control panel was manufactured, a magenta, a green, and a blue screen
might appear before the white screen. Touch the screen to cycle past these screens.

● A red screen.

388 Chapter 7 Solve problems ENWW


● A green screen.

● A blue screen.

● Five brightness levels of a white screen.

● A final black screen.

TIP: When the final black screen displays, press the Home button to cycle through the diagnostic
screens again.

ENWW Control panel troubleshooting 389


7. Pressing the diagnostic-tests button with the black screen displayed, exits the diagnostic mode.

Open the control panel system diagnostic tests


Learn about accessing the control panel system diagnostics tests from a touchscreen control panel.

Use the following procedure to open the control panel system diagnostics tests (MFP).

1. Turn the printer power off, and then on again.

2. Touch the middle of the control panel display when you see the 1/8 under the logo.

Figure 7-98 Open the Pre-boot menu

1 2

3. On the Pre-boot menu screen, use the following buttons to navigate the tests.

Figure 7-99 Pre-boot menu

390 Chapter 7 Solve problems ENWW


Table 7-41 Pre-boot menu button descriptions

Button Description

Use this button to see more information about a selected item.

Use this button to scroll up through menu items.

Use this button to select a highlighted menu item.

Use this button to scroll down through menu items.

Use this button to go back to the previous menu.

Not used.

Use this button to exit a diagnostic test.

ENWW Control panel troubleshooting 391


4. Use the down arrow button to scroll to +3 Administration, and then press the OK button to select it.

Figure 7-100 Access the administration menu

5. Use the down arrow button to scroll to +E CP Diagnostics, and then press the OK button to select it.

NOTE: An administrator password might be required to continue.

Figure 7-101 Access the diagnostics menu

Screen test
Learn about the control panel system diagnostic screen test.

1. Open the control panel system diagnostic tests. See Open the control panel system diagnostic tests
on page 390.

392 Chapter 7 Solve problems ENWW


2. With 1 Screen Test highlighted, press the OK button to select it.

Figure 7-102 Open the screen test

The blue vertical gradient screen appears.

Figure 7-103 Blue vertical gradient screen

3. Touch the touchscreen to scroll though the remaining touchscreen test screens.

NOTE: Touch the Home button to exit the test.

ENWW Control panel troubleshooting 393


Table 7-42 Touchscreen test screens
Screen Description

Green vertical gradient

Red vertical gradient

Blue horizontal gradient

Green horizontal gradient

Red horizontal gradient

Blue with black horizontal interlaced

394 Chapter 7 Solve problems ENWW


Table 7-42 Touchscreen test screens (continued)

Screen Description

Green with black horizontal interlaced

Red with black horizontal interlaced

Blue with black vertical interlaced

Green with black vertical interlaced

Red with black vertical interlaced

Black with white center

ENWW Control panel troubleshooting 395


Table 7-42 Touchscreen test screens (continued)

Screen Description

White with black center

Checkerboard

Multicolor stripes

Blue green grid meshing

Screen test
Learn about the control panel system diagnostic screen test.

1. Open the control panel system diagnostic tests. See Open the control panel system diagnostic tests
on page 390.

396 Chapter 7 Solve problems ENWW


2. With 1 Screen Test highlighted, press the OK button to select it.

Figure 7-104 Open the screen test

The blue vertical gradient screen appears.

Figure 7-105 Blue vertical gradient screen

3. Touch the touchscreen to scroll though the remaining touchscreen test screens.

NOTE: Touch the Home button to exit the test.

ENWW Control panel troubleshooting 397


Table 7-43 Touchscreen test screens
Screen Description

Green vertical gradient

Red vertical gradient

Blue horizontal gradient

Green horizontal gradient

Red horizontal gradient

Blue with black horizontal interlaced

398 Chapter 7 Solve problems ENWW


Table 7-43 Touchscreen test screens (continued)

Screen Description

Green with black horizontal interlaced

Red with black horizontal interlaced

Blue with black vertical interlaced

Green with black vertical interlaced

Red with black vertical interlaced

Black with white center

ENWW Control panel troubleshooting 399


Table 7-43 Touchscreen test screens (continued)

Screen Description

White with black center

Checkerboard

Multicolor stripes

Blue green grid meshing

SoftKey test
Learn about the control panel system diagnostic SoftKey test.

1. Open the control panel system diagnostic tests. See Open the control panel system diagnostic tests
on page 390.

400 Chapter 7 Solve problems ENWW


2. Use the down arrow button to scroll to 3 SoftKey Test, and then press the OK button to select it.

Figure 7-106 Open the softkey test

ENWW Control panel troubleshooting 401


3. When prompted, touch the Home button.

Figure 7-107 Touch the Home button

If the test is successful, the following screen appears on the display.

NOTE: Touch the screen to exit the test.

Figure 7-108 Successful test

Backlight test
Learn about the control panel system diagnostic backlight test.

1. Open the control panel system diagnostic tests. See Open the control panel system diagnostic tests
on page 390.

402 Chapter 7 Solve problems ENWW


2. Use the down arrow button to scroll to 4 Backlight Test, and then press the OK button to select it.

After selecting the 4 Backlight Test, the screen automatically dims, and then returns to full brightness.

NOTE: Touch any key to exit the test.

Figure 7-109 Open the backlight test

Sound test
Learn about the control panel system diagnostic sound test.

1. Open the control panel system diagnostic tests. See Open the control panel system diagnostic tests
on page 390.

ENWW Control panel troubleshooting 403


2. Use the down arrow button to scroll to 5 Sound Test, and then press the OK button to select it.

After selecting the 5 Sound Test, the printer emits a series of audible tones.

NOTE: Touch any key to exit the test.

Figure 7-110 Open the sound test

Keyboard test (flow models only)


Learn about the control panel system diagnostic keyboard test.

IMPORTANT: The control-panel system diagnostic tests include a 6 Keyboard Test item. This test is not valid for
printers that do not have a pull out keyboard installed, even though this option is present in the control-panel
system diagnostic tests menu.

If the 6 Keyboard Test is opened on a non-flow printer, the printer power must be turned off to exit the test.

HP does not recommend turning the printer power off during the control-panel system diagnostic tests.

1. Open the control panel system diagnostic tests. See Open the control panel system diagnostic tests
on page 390.

404 Chapter 7 Solve problems ENWW


2. Use the down arrow button to scroll to 6 Keyboard Test, and then press the OK button to select it.

Figure 7-111 Open the keyboard test

3. When prompted, touch the H key on the keyboard or the Home button to exit the test.

Version
Learn about the control panel system diagnostic version information.

1. Open the control panel system diagnostic tests. See Open the control panel system diagnostic tests
on page 390.

2. Use the down arrow button to scroll to 7 Version, and then press the OK button to select it.

NOTE: Touch any key to exit the test.

NOTE: The following types of information are for the control panel only, not the printer.

● Panel ID

● Hardware (version)

● Firmware (version)

● KB Hw (version)

● KB Firm (version)

● LCD Vendor

● Touch Controller Version

ENWW Control panel troubleshooting 405


Figure 7-112 Open the version information

406 Chapter 7 Solve problems ENWW


Control panel diagnostic flowcharts (M553x, M555, M577, M578, and E57540)
Use the flowcharts in this section to troubleshoot the following control panel problems.

● Touchscreen is blank, white, or dim (no image).

● Touchscreen is slow to respond or requires multiple presses to respond.

● Touchscreen has an unresponsive zone.

● No control panel sound.

● Home button is unresponsive.

● Hardware integration pocket (HIP) is not functioning (control panel functional).

Touchscreen black, white, or dim (no image)


To open the diagnostic function, press the button on the back of the control panel.

Figure 7-113 Touchscreen blank, white, or dim (no image)


Black display White display Dim display
(no backlight (no image) (no image)
or image)

Is the Home button


Y
illuminated
(bright white)?
Is the product in bright
Open the sunlight?
diagnostic function. If yes, move the
N
product to a
different location.

Touch the display or Home button


to exit sleep mode. Make sure that
the product is plugged in and
the power is turned on. Does an image
appear on the Y
control panel?
Open the
diagnostic function.
Perform the
N backlight test.

Turn the product power off.


Does the display
Y Inspect and reseat the
turn on?
control panel cables.
Remove and reseat the
formatter cables.
Make sure that the
Problem solved.
formatter LEDs function. Is the backlight
N Y Y
adjustable?

Are the formatter


LEDs functioning? Problem fixed? Y

Do not replace the control panel.


N Turn the product power off.
Check connection and cables on the formatter
and at the control panel.

Turn the product power off. N


Remove and reseat the formatter
cables.
Do not replace the control panel.
N

Replace the
control panel.

ENWW Control panel troubleshooting 407


Touchscreen has an unresponsive zone
To open the diagnostic function, press the button on the back of the control panel.

Figure 7-114 Touchscreen has an unresponsive zone


Touchscreen
has an
unresponsive
zone

Is the area of the


touchscreen you are touching
greyed out (intentionally
deactivated)?

Open the
diagnostic function.
Perform the
touch test.

Does the previously


inactive area respond
to a touch?

Y
Turn the product
power off,
and then
on again.

Replace the Does the previously


N inactive area respond
control panel.
to a touch?

Do not replace the


control panel.

No control panel sound


To open the diagnostic function, press the button on the back of the control panel.

408 Chapter 7 Solve problems ENWW


Figure 7-115 No control panel sound

Control panel
has no
sound

Open the following menus:


Administration
Display Settings
Key Press Sound
Select the following:
On
Save

Can sounds
be heard?

N
Y

Open the
diagnostic function.
Perform the sound test.

Can sounds
be heard?
Y

N
Do not replace the
control panel.
Turn the product power off.
Remove the control panel.
Check the cables to the speaker.
Replace the control panel. N Reseat the cables to the speaker.
Turn the product power on.
Can sounds be heard?

Home button is unresponsive


To open the diagnostic function, press the button on the back of the control panel.

ENWW Control panel troubleshooting 409


Figure 7-116 Home button is unresponsive
Home button
unresponsive
Note: If illuminated: continue.
If not illumated: verify that
the power is turned on,
the printer is not in sleep mode,
tunr the power off, and
then on agian.

Open the
diagnostic function.
Perform the Home
button test.

Does the virtual LED


illuminate green when
the Home button is pressed?

Turn the product power off,


and then on again.

Open the
diagnostic function.
Perform the
Home button test.

Does the virtual LED


illuminate green when
the Home button is pressed?
Y

Replace the Do not replace the


control panel. control panel.

Hardware integration pocket (HIP) is not functioning (control panel functional)


Review the following information when the HIP is not functioning, but the control panel is functional.

410 Chapter 7 Solve problems ENWW


Figure 7-117 Hardware integration pocket (HIP) is not functioning (control panel functional)
Hardware integration
pocket (HIP)
not functional
(control panel
functional)

Check that all installed hardware integration


pocket devices are within HP specifications.
The control panel provides only 0.5 Amps to
the port. If an installed device attempts to draw
more power than is provided, the port is
automatically disabled. Troubleshoot third-party
devices with the device manufacturer.

Control panel messages document (CPMD)


Learn about the printer control panel messages document (CPMD).

NOTE: A complete CPMD is not included in this service manual.

Click here to access the complete CPMD for this printer (SFP).

Click here to access the complete CPMD for this printer (MFP).

ENWW Control panel messages document (CPMD) 411


Solve paper handling problems
Review the following information to solve paper handling problems.

412 Chapter 7 Solve problems ENWW


Clear paper jams
Use the procedures in this section to clear jammed paper from the printer paper path.

NOTE: To avoid tearing the paper, pull the jammed paper out slowly and gently.

Figures in this section are representational only. The actual printer being serviced might look slightly different
depending on the model and installed accessories.

Paper path jam sensor locations


View printer path jam sensor locations.

Figure 7-118 Printer base, sensors (pickup, feed, and delivery) block diagram

PS4450
PS4650
PS4500

PS4350 PS4750 PS4550


PS4700

PS4600

SW4 SW5 PS4300

PS4350
PS4400

M607/M608/M609 only M631/M632/M633 only

Item Description Item Description

PS4300 Tray 2 media out sensor PS4600 Retard roller rotation sensor

PS4350 Tray 1 media out sensor PS4650 Fuser output sensor

PS4400 Tray 2 media surface sensor PS4700 Duplex feed sensor1

PS4450 FD1 media full sensor PS4750 Tray 1 feed sensor

PS4500 Fuser loop sensor SW4 Tray 2 media size switch 1

PS4550 Registration sensor SW5 Tray 2 media size switch 2

ENWW Solve paper handling problems 413


Figure 7-119 1x550-sheet paper feeder, electrical components block diagram

M2

CL3602

PS900
PS3601
PS3602

SW3601 SW3602 PS3603

CL3601
M3601

Item Description Item Description

M2 Drum motor1 SW3603 PF Door switch

M3601 PF Lifter motor PS3601 PF Feed sensor

CL3601 PF pickup clutch PS3602 PF Media out sensor

CL3602 PF Feed clutch PS3603 PF Media surface sensor

SW3601 PF Media size switch 1 PS900 PF Retard roller rotation sensor

SW3602 PF Media size switch 2

414 Chapter 7 Solve problems ENWW


Figure 7-120 1x550-sheet and 3x550-sheet paper decks, electrical components block diagram

M2

CL3402

PS900a
PS3401
SW3401 SW3402 PS3402
CL3401

M3401 PS3403 PS4501

PS900b CL4502

PS4502
SW4501 SW4502
CL4501

M4501 PS4503 PS5601

PS900c CL5602
PS5602
SW5601 SW5602
SW3403
CL5601
M5601 PS5603

Item Description 1x550 3x550

M2 Drum motor1 No No

M3401 PD cassette 1 lifter motor Yes Yes

M4501 PD cassette 2 lifter motor No Yes

M5601 PD cassette 3 lifter motor No Yes

CL3401 PD cassette 1 pickup clutch Yes Yes

CL3402 PD cassette 1 feed clutch Yes Yes

CL4501 PD cassette 2 pickup clutch No Yes

CL4502 PD cassette 2 feed clutch No Yes

CL5601 PD cassette 3 pickup clutch No Yes

CL5602 PD cassette 3 feed clutch No Yes

SW3401 PD Cassette 1 media size switch 1 Yes Yes

SW3402 PD Cassette 1 media size switch 2 Yes Yes

SW4501 PD Cassette 2 media size switch 1 No Yes

SW4502 PD Cassette 2 media size switch 2 No Yes

SW5601 PD Cassette 3 media size switch 1 No Yes

ENWW Solve paper handling problems 415


Item Description 1x550 3x550

SW5602 PD Cassette 3 media size switch 2 No Yes

SW3403 PD door switch Yes Yes

PS3401 PD cassette 1 feed sensor Yes Yes

PS3402 PD cassette 1 media out sensor Yes Yes

PS3403 PD cassette 1 media surface sensor Yes Yes

PS4501 PD cassette 2 feed sensor No Yes

PS4502 PD cassette 2 media out sensor No Yes

PS4503 PD cassette 2 media surface sensor No Yes

PS5601 PD cassette 3 feed sensor No Yes

PS5602 PD cassette 3 media out sensor No Yes

PS5603 PD cassette 3 media surface sensor No Yes

PS900a PD retard roller rotation sensor 1 Yes Yes

PS900b PD retard roller rotation sensor 2 No Yes

PS900c PD retard roller rotation sensor 3 No Yes

416 Chapter 7 Solve problems ENWW


Figure 7-121 2,550-sheet paper deck, electrical components block diagram

M2

CL3402

PS900a PS3401
SW3401 SW3402 PS3402
CL3401

M3401 PS4501
PS3403

PS900b CL4502
SW4501 PS4502

PS4503
CL4501

SW3403

M4501

Item Description Item Description

M2 Drum motor1 SW3403 PD door switch

M3401 PD cassette 1 lifter motor PS3401 PD cassette 1 feed sensor

M4501 PD cassette 2 lifter motor PS3402 PD cassette 1 media out sensor

CL3401 PD cassette 1 pickup clutch PS3403 PD cassette 1 media surface sensor

CL3402 PD cassette 1 feed clutch PS900 Retard roller rotation sensor

CL4501 PD cassette 2 pickup clutch PS4501 PD cassette 2 feed sensor

CL4502 PD cassette 2 feed clutch PS4502 PD cassette 2 media out sensor

SW3401 PD Cassette 1 media size switch 1 PS4503 PD cassette 2 media surface sensor

SW3402 PD Cassette 1 media size switch 2 PS900a PD retard roller rotation sensor 1

SW4501 PD Cassette 2 media size switch 1 PS900b PD retard roller rotation sensor 2

ENWW Solve paper handling problems 417


Figure 7-122 Stapler stacker multi bin mailbox (5-bin; SSBM), sensors and switches block diagram

PS107 PS106
PS104

SW1
PS105
PS101 SW2
PS102
PS111 SW11
PS113 PS103
PS114
PS112 PS115

PS109
PS108

PS116
PS110
PS120

PS117
PS121

PS118
PS122

PS119

Item Description Item Description

PS101 Bin 1 media presence sensor PS114 Staple ready sensor

PS102 SS exit sensor PS115 Staple home position sensor

PS103 Staple inlet sensor PS116 Bin 3 media full sensor

PS104 Y alignment home position sensor PS117 Bin 4 media full sensor

PS105 Bin 1 media full sensor PS118 Bin 5 media full sensor

PS106 Alienation home position sensor PS119 MBM inlet sensor

PS107 Jogger home position sensor PS120 Bin 3 media presence sensor

PS108 Bin 2 media presence sensor PS121 Bin 4 media presence sensor

PS109 Bin 2 media full sensor PS122 Bin 5 media presence sensor

PS110 SS inlet sensor SW1 MBM door switch

PS111 Bin 1 upper limit sensor SW2 SS door switch

PS112 Bin 1 lower limit sensor SW11 Staple door switch

PS113 Staple low sensor

418 Chapter 7 Solve problems ENWW


Figure 7-123 Stapler stacker multi bin mailbox (5 bin; SSBM), sensors and switches block diagram

PS107 PS106
PS104

SW2
PS105
PS101 SW11
PS102
PS111
PS113 PS103
PS114
PS112 PS115

PS109
PS108

PS110

Item Description Item Description

PS101 Bin 1 media presence sensor PS110 SS inlet sensor

PS102 SS exit sensor PS111 Bin 1 upper limit sensor

PS103 Staple inlet sensor PS112 Bin 1 lower limit sensor

PS104 Y alignment home position sensor PS113 Staple low sensor

PS105 Bin 1 media full sensor PS114 Staple ready sensor

PS106 Alienation home position sensor PS115 Staple home position sensor

PS107 Jogger home position sensor SW2 SS door switch

PS108 Bin 2 media presence sensor SW11 Staple door switch

PS109 Bin 2 media full sensor

Auto-navigation for clearing paper jams


Learn about printer jam clearing auto-navigation.

The auto-navigation feature assists in clearing jams by providing step-by-step instructions on the control panel.

When you complete a step, the printer displays instructions for the next step until you have completed all steps
in the procedure.

Experiencing frequent or recurring paper jams?


To reduce the number of paper jams, try these solutions.

1. Use only paper that meets HP specifications for this printer.

2. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

ENWW Solve paper handling problems 419


3. Use paper that has not previously been printed or copied on.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they
are touching the paper stack without bending it.

6. Make sure that the tray is fully inserted in the printer.

7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets
one at a time.

8. Open the Trays menu on the printer control panel. Verify that the tray is configured correctly for the paper
type and size.

9. Make sure the printing environment is within recommended specifications.

Jam locations
Jams can occur in these locations (SFP).

420 Chapter 7 Solve problems ENWW


Figure 7-124 Paper jam locations (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675)

1
2
3
2

Item Location

1 Document feeder

2 Duplexer and fuser

3 Tray 1

4 Output bin, HP Stapling Mailbox

5 2,100-sheet HCI feeder

6 Trays 2-5

Not shown Envelope feeder

ENWW Solve paper handling problems 421


Figure 7-125 Paper jam locations (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175)

3 6

Item Location

1 HP Stapling Mailbox

2 Output bin

3 Tray 1

4 Trays 2–5

5 2,550-sheet HCI feeder

6 Duplexer and fuser

Not shown Envelope feeder

Clear paper jams in the document feeder


Learn about clearing jams in the document feeder.

The following information describes how to clear paper jams in the document feeder. When a jam occurs, the
control panel displays the following message and an animation that assists in clearing the jam.

● 31.13.XX Jam in Document Feeder

1. Lift the latch to release the document-feeder cover.

422 Chapter 7 Solve problems ENWW


1

2. Open the document feeder cover.

3. Remove any jammed paper.

ENWW Solve paper handling problems 423


4. Close the document feeder cover.

NOTE: To avoid jams, make sure the guides in the document feeder input tray are adjusted tightly against the
document. Remove all staples and paper clips from original documents.

NOTE: Original documents that are printed on heavy, glossy paper can jam more frequently than originals that
are printed on plain paper.

Clear paper jams in Tray 1 (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675)


Learn about clearing jams in Tray 1 (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675).

The following information describes how to clear paper jams in Tray 1. When a jam occurs, the control panel
displays the following message and an animation that assists in clearing the jam.

● 13.A1.XX Jam in Tray 1

1. If jammed paper is visible in Tray 1, clear the jam


by gently pulling the paper straight out.

424 Chapter 7 Solve problems ENWW


2. If the paper remains stuck, or if no jammed paper
is visible in Tray 1, remove any remaining paper in
the tray, and then close Tray 1 and open the right
door.

3. If jammed paper is present, gently pull it out.

4. Close the right door.

Clear paper jams in Tray 1 (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175)


Learn about clearing jams in Tray 1 (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175).

ENWW Solve paper handling problems 425


The following information describes how to clear paper jams in Tray 1. When a jam occurs, the control panel
displays the following message and an animation that assists in clearing the jam.

● 13.A1.XX Jam in Tray 1

1. If jammed paper is visible in Tray 1, clear the jam


by gently pulling the paper straight out.

2. Close Tray 1.

3. Pull Tray 2 out of the printer.

426 Chapter 7 Solve problems ENWW


4. Lower the jam plate in the Tray 2 opening.

5. Pull any jammed paper straight out.

ENWW Solve paper handling problems 427


6. Raise the jam plate back into position.

7. Install Tray 2 in the printer.

Clear paper jams in Trays 2, 3, 4, or 5 (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/


E62675)
Learn about clearing jams in Trays 2, 3, 4, or 5 (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175).

The following information describes how to clear paper jams in Trays 2, 3, 4, or 5. When a jam occurs, the control
panel displays the following message and an animation that assists in clearing the jam.

● 13.A2.XX Jam in Tray 2

● 13.A3.XX Jam in Tray 3

● 13.A4.XX Jam in Tray 4

● 13.A5.XX Jam in Tray 5

NOTE: The following procedure shows Tray 2. The method to clear jams in Trays 3, 4, and 5 is the same.

428 Chapter 7 Solve problems ENWW


1. Pull the tray completely out of the printer by
pulling and lifting it up slightly.

2. Remove any jammed or damaged sheets of paper


from the tray.

3. Remove any paper from the feed rollers inside the


printer.

4. Reinsert and close the tray.

ENWW Solve paper handling problems 429


5. Open the right door.

6. If jammed paper is present, gently pull it out.

7. Remove the fuser by grabbing the two side latches


and pulling the fuser straight out of the printer.
CAUTION: The fuser can be hot while the printer
is in use. Wait for the fuser to cool before handling
it.

430 Chapter 7 Solve problems ENWW


8. Remove any jammed paper from the fuser area.

9. Install the fuser.

10. Close the right door.

ENWW Solve paper handling problems 431


Clear paper jams in Trays 2, 3, 4, or 5 (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175)
Learn about clearing jams in Trays 2, 3, 4, or 5 (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175).

The following information describes how to clear paper jams in Trays 2, 3, 4, or 5. When a jam occurs, the control
panel displays the following message and an animation that assists in clearing the jam.

● 13.A2.XX Jam in Tray 2

● 13.A3.XX Jam in Tray 3

● 13.A4.XX Jam in Tray 4

● 13.A5.XX Jam in Tray 5

NOTE: The following procedure shows Tray 2. The method to clear jams in Trays 3, 4, and 5 is the same.

1. Pull the tray completely out of the printer by


pulling and lifting it up slightly.

2. Pull any jammed paper straight out.

432 Chapter 7 Solve problems ENWW


3. Install Tray 2 in the printer.

4. Open the rear door.

5. Remove any jammed paper.

ENWW Solve paper handling problems 433


6. Remove the fuser by grabbing the two side latches
and pulling the fuser straight out of the printer.
CAUTION: The fuser can be hot while the printer
is in use. Wait for the fuser to cool before handling
it.

7. Remove any jammed paper from the fuser area.

434 Chapter 7 Solve problems ENWW


8. Install the fuser.

9. Close the rear door.

Clear paper jams in the 2,550-sheet high-capacity input tray (M631/M632/M633/E62555/E62565/


E62575/E62655/E62665/E62675)
Learn about clearing jams in 2,550-sheet high-capacity input tray (M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175).

The following information describes how to clear paper jams in 2,550-sheet high-capacity input tray. When a
jam occurs, the control panel displays the following message and an animation that assists in clearing the jam.

● 13.AY.XX Jam in Tray Y

Y equals the tray number assigned to the HCI

● 13.FF.EE Door Open Jam

ENWW Solve paper handling problems 435


1. Open the 2,550-sheet high-capacity input tray.

2. Remove and discard any damaged sheets.

3. Remove the paper from the tray.

436 Chapter 7 Solve problems ENWW


4. Lift the tray up and then pull it straight out to
remove it.

5. If jammed paper is in the feed area, pull it down to


remove it.

ENWW Solve paper handling problems 437


6. Reinstall the tray, and then load full reams of
paper into the tray. The tray holds 2,550 sheets of
paper.

7. Close the tray

Clear paper jams in the 2,100-sheet high-capacity input tray (M607/M608/M609/E60055/E60065/


E60075/E60155/E60165/E60175)
Learn about clearing jams in 2,100-sheet high-capacity input tray (M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175).

The following information describes how to clear paper jams in 2,100-sheet high-capacity input tray. When a
jam occurs, the control panel displays the following message and an animation that assists in clearing the jam.

● 13.AY.XX Jam in Tray Y

Y equals the tray number assigned to the HCI

● 13.FF.EE Door Open Jam

438 Chapter 7 Solve problems ENWW


1. Open the 2,100-sheet high-capacity input tray
door.

2. Remove and discard any damaged sheets.

3. Remove the paper from the tray.

ENWW Solve paper handling problems 439


4. If jammed paper is in the feed area, pull it down to
remove it.

5. Load full reams of paper into the tray. The tray


holds 2,100 sheets of paper.

6. Close the door

Clear paper jams in the right door and fuser area (M631/M632/M633/E62555/E62565/E62575/
E62655/E62665/E62675)
Learn about clearing jams in the right door and fuser area (M607/M608/M609/E60055/E60065/E60075/
E60155/E60165/E60175).

440 Chapter 7 Solve problems ENWW


CAUTION: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.

The following information describes how to clear paper jams in the right door and fuser area. When a jam occurs,
the control panel displays the following message and an animation that assists in clearing the jam.

● 13.B2.XX Jam in <cover or door>

● 13.B9.XX Jam in Fuser

● 13.FF.EE Door Open Jam

1. Open the right door.

2. If jammed paper is present, gently pull it out.

ENWW Solve paper handling problems 441


3. Remove the fuser by grabbing the two side latches
and pulling the fuser straight out of the printer.
CAUTION: The fuser can be hot while the printer
is in use. Wait for the fuser to cool before handling
it.

4. Remove any jammed paper from the fuser area.

442 Chapter 7 Solve problems ENWW


5. Install the fuser.

6. Close the right door.

Clear paper jams in the rear door and fuser area (M607/M608/M609/E60055/E60065/E60075/
E60155/E60165/E60175)
Learn about clearing jams in the rear door and fuser area (M607/M608/M609/E60055/E60065/E60075/
E60155/E60165/E60175).

CAUTION: The fuser is hot while the printer is in use. Wait for the fuser to cool before clearing jams.

The following information describes how to clear paper jams in the rear door and fuser area. When a jam occurs,
the control panel displays the following message and an animation that assists in clearing the jam.

● 13.B2.XX Jam in <cover or door>

● 13.B9.XX Jam in Fuser

ENWW Solve paper handling problems 443


1. Open the rear door.

2. Remove any jammed paper.

3. Remove the fuser by grabbing the two side latches


and pulling the fuser straight out of the printer.
CAUTION: The fuser can be hot while the printer
is in use. Wait for the fuser to cool before handling
it.

444 Chapter 7 Solve problems ENWW


4. Remove any jammed paper from the fuser area.

5. Install the fuser.

6. Close the rear door.

ENWW Solve paper handling problems 445


Clear paper jams in the output bin (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/
E62675)
Learn about clearing jams in the output bin (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/
E62675).

The following information describes how to clear paper jams in the output bin. When a jam occurs, the control
panel displays the following message and an animation that assists in clearing the jam.

● 13.E1.XX Jam at Standard Output Bin

1. If paper is visible in the output bin, grasp the


leading edge and remove it.

Clear paper jams in the output bin (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/


E60175)
Learn about clearing jams in the output bin (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175).

The following information describes how to clear paper jams in the output bin. When a jam occurs, the control
panel displays the following message and an animation that assists in clearing the jam.

● 13.E1.XX Jam at Standard Output Bin

446 Chapter 7 Solve problems ENWW


1. If paper is visible in the output bin, grasp the
leading edge and remove it.

Clear paper jams in the duplexer (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/


E62675)
Learn about clearing jams in the duplexer (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175).

The following information describes how to clear paper jams in the duplexer. When a jam occurs, the control
panel displays the following message and an animation that assists in clearing the jam.

● 13.B2.XX Jam in <cover or door>

● 13.CX.XX Jam in Duplexer

● 13.DX.XX Jam in Duplexer

1. Open the right door.

ENWW Solve paper handling problems 447


2. If jammed paper is present, gently pull it out.

3. Close the right door.

Clear paper jams in the duplexer (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/


E60175)
Learn about clearing jams in the duplexer (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175).

The following information describes how to clear paper jams in the duplexer. When a jam occurs, the control
panel displays the following message and an animation that assists in clearing the jam.

● 13.B2.XX Jam in <cover or door>

● 13.CX.XX Jam in Duplexer

● 13.DX.XX Jam in Duplexer

448 Chapter 7 Solve problems ENWW


1. Open the rear door.

2. If jammed paper is present, gently pull it out.

3. Close the rear door.

ENWW Solve paper handling problems 449


Clear paper jams in the envelope feeder (M631/M632/M633/E62555/E62565/E62575/E62655/
E62665/E62675)
Learn about clearing jams in the envelope feeder (M631/M632/M633/E62555/E62565/E62575/E62655/
E62665/E62675).

The following information describes how to clear paper jams in the envelope feeder. When a jam occurs, the
control panel displays the following message and an animation that assists in clearing the jam.

● 13.A3.XX Jam in Tray 3

● 13.A4.XX Jam in Tray 4

1. Pull the tray completely out of the printer by


pulling and lifting it up slightly.

2. Remove any jammed or damaged envelopes from


the tray.

450 Chapter 7 Solve problems ENWW


3. Remove any envelopes from the feed rollers inside
the printer.

4. Reinsert and close the tray.

Clear paper jams in the envelope feeder (M607/M608/M609/E60055/E60065/E60075/E60155/


E60165/E60175)
Learn about clearing jams in the envelope feeder (M607/M608/M609/E60055/E60065/E60075/E60155/
E60165/E60175).

The following information describes how to clear paper jams in the envelope feeder. When a jam occurs, the
control panel displays the following message and an animation that assists in clearing the jam.

● 13.A3.XX Jam in Tray 3

● 13.A4.XX Jam in Tray 4

ENWW Solve paper handling problems 451


1. Pull the tray completely out of the printer by
pulling and lifting it up slightly.

2. Remove any jammed or damaged envelopes from


the tray.

452 Chapter 7 Solve problems ENWW


3. Remove any envelopes from the feed rollers inside
the printer.

4. Reinsert and close the tray.

Clear paper jams in the HP stapling mailbox (M631/M632/M633/E62555/E62565/E62575/E62655/


E62665/E62675)
Learn about clearing jams in the stapling mailbox (M631/M632/M633/E62555/E62565/E62575/E62655/
E62665/E62675).

The following information describes how to clear paper jams in the stapling mailbox. When a jam occurs, the
control panel displays the following message and an animation that assists in clearing the jam.

● 13.E1.XX Jam at Standard Output Bin

● 13.70.XX MBM Jam

● 13.8X Stapler/Stacker Jam

ENWW Solve paper handling problems 453


1. Remove any jammed paper from the stapling
mailbox bins.

2. Open the jam-access door on the back side of the


stapling mailbox If jammed paper is visible inside
the jam-access door, pull it straight out to remove
it.

3. Close the stapling mailbox jam access door.

454 Chapter 7 Solve problems ENWW


Clear paper jams in the HP stapling mailbox (607/M608/M609/E60055/E60065/E60075/E60155/
E60165/E60175)
Learn about clearing jams in the stapling mailbox (607/M608/M609/E60055/E60065/E60075/E60155/E60165/
E60175).

The following information describes how to clear paper jams in the stapling mailbox. When a jam occurs, the
control panel displays the following message and an animation that assists in clearing the jam.

● 13.E1.XX Jam at Standard Output Bin

● 13.70.XX MBM Jam

1. Remove any jammed paper from the stapling


mailbox bins.

2. Open the jam-access door on the back side of the


stapling mailbox If jammed paper is visible inside
the jam-access door, pull it straight out to remove
it.

3. Close the stapling mailbox jam access door.

ENWW Solve paper handling problems 455


Clear staple jams (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675)
Learn about clearing staple jams (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675).

The following information describes how to clear staple jams. When a jam occurs, the control panel displays the
following message and an animation that assists in clearing the jam.

● 13.8X Stapler/Stacker Jam

1. Open the stapler door.

2. Pull the colored handle on the staple cartridge, and


then pull the staple cartridge straight out.

456 Chapter 7 Solve problems ENWW


3. Lift up on the small lever at the back of the staple
cartridge.

4. Remove the jammed staples, and then close the


lever at the back of the staple cartridge.
NOTE: Be sure that it snaps into place.

ENWW Solve paper handling problems 457


5. Insert the staple cartridge into the stapler and
push on the colored handle until it snaps into
place.

6. Close the stapler door.

Clear staple jams (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175)


Learn about clearing staple jams (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175).

The following information describes how to clear staple jams. When a jam occurs, the control panel displays the
following message and an animation that assists in clearing the jam.

● 13.8X Stapler/Stacker Jam

458 Chapter 7 Solve problems ENWW


1. Open the stapler door.

2. Pull the colored handle on the staple cartridge, and


then pull the staple cartridge straight out.

3. Lift up on the small lever at the back of the staple


cartridge.

ENWW Solve paper handling problems 459


4. Remove the jammed staples, and then close the
lever at the back of the staple cartridge.
NOTE: Be sure that it snaps into place.

5. Insert the staple cartridge into the stapler and


push on the colored handle until it snaps into
place.

6. Close the stapler door.

460 Chapter 7 Solve problems ENWW


Change jam recovery (non-touchscreen)
Use the following procedure to change jam recovery from a non-touchscreen control panel (FutureSmart 4
firmware or later).

1. From the Home screen on the printer control panel, use the arrow buttons to navigate to Settings, and then
press the OK button.

2. Use the buttons to scroll to General, and then press the OK button.

3. Use the arrow buttons to scroll to Jam Recovery, and then press the OK button.

4. Use the arrow buttons to scroll to an option, and then press the OK button to select it.

● Auto — The printer attempts to reprint jammed pages when sufficient memory is available. This is
the default setting.

● Off — The printer does not attempt to reprint jammed pages. Because no memory is used to store
the most recent pages, performance is optimal.

NOTE: Some pages can be lost if the printer runs out of paper while printing a duplex job with Jam
Recovery set to Off.

● On — The printer always reprints jammed pages. Additional memory is allocated to store the last few
pages printed.

Printer feeds incorrect page size


Review the following information when the printer feeds an incorrect page size.

Table 7-44 Printer feeds incorrect page size

Cause Solution

The correct size paper is not loaded in the tray. Load the correct size paper in the tray.

The correct size paper is not selected in the software program or Confirm that the settings in the software program and printer driver
printer driver. are correct, because the software program settings override the
printer driver and control panel settings, and the printer driver
settings override the control panel settings.

The correct size paper for the tray is not selected in the printer From the control panel, select the correct size paper for the tray.
control panel.

The paper size is not configured correctly for the tray. Print a configuration page to determine the paper size for which the
tray is configured.

The guides in the tray are not against the paper. Verify that the paper guides are touching the paper.

Printer pulls from incorrect tray


Review the following information when the printer pulls from an incorrect tray.

Table 7-45 Printer pulls from incorrect tray


Cause Solution

A driver for a different printer is in use. Use a driver for this printer.

The specified tray is empty. Load paper in the specified tray.

ENWW Solve paper handling problems 461


Table 7-45 Printer pulls from incorrect tray (continued)

Cause Solution

The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the
paper size for which the tray is configured.

The guides in the tray are not against the paper. Verify that the guides are touching the paper.

Printer will not duplex or duplexes incorrectly (duplex models)


Review the following information when the printer will not duplex or duplexes incorrectly.

Table 7-46 Printer will not duplex (print 2-sided jobs) or duplexes incorrectly

Cause Solution

The duplex job is trying to use unsupported paper. Verify that the paper is supported for duplex printing.

The printer driver is not set up for duplex printing. Set up the printer driver to enable duplex printing.

The first page is printing on the back of preprinted forms or Load preprinted forms and letterhead in Tray 1 with the letterhead
letterhead. or printed side down, with the top of the page leading into the
printer. For Tray 2-X, load the paper printed side up with the top of
the page toward the right of the printer.

The printer model does not support automatic 2-sided printing. The printer model does not support automatic 2-sided printing.

Paper does not feed from Tray 2-X


Review the following information when the paper does not feed from Tray 2-X.

Table 7-47 Paper does not feed from Tray 2-X

Cause Solution

The correct size paper is not loaded. Load the correct size paper.

The input tray is empty. Load paper in the input tray.

The correct paper type for the input tray is not selected in the From the printer control panel, select the correct paper type for the
printer control panel. input tray. Trays configured for a paper type with a specific weight
range will not match a print job that specifies an exact weight, even
if the specified weight is within the weight range.

Paper from a previous jam has not been completely removed. Open the printer and remove any paper in the paper path. Closely
inspect the fuser area for jams.

None of the optional trays appear as input tray options. The optional trays only display as available if they are installed.
Verify that any optional trays are correctly installed. Verify that the
printer driver has been configured to recognize the optional trays.

An optional tray is incorrectly installed. Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
printer.

The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the
paper size for which the tray is configured.

The guides in the tray are not against the paper. Verify that the guides are touching the paper.

462 Chapter 7 Solve problems ENWW


Output is curled or wrinkled
Review the following information when the output is curled or wrinkled.

Table 7-48 Output is curled or wrinkled

Cause Solution

Paper does not meet the specifications for this printer. Use only paper that meets the HP paper specifications for this
printer. Non-recycled, 75 g/m2 (20 lb) paper is optimal for office
use.

The correct paper type for the input tray is not selected in the From the printer control panel, select the correct paper type for the
printer control panel. input tray. Trays configured for a paper type with a specific weight
range will not match a print job that specifies an exact weight, even
if the specified weight is within the weight range.

Paper is damaged or in poor condition. Remove paper from the input tray and load paper that is in good
condition.

The printer is operating in an excessively humid environment. Verify that the printing environment is within humidity
specifications.

The print job consist of large, solid-filled areas. Large, solid-filled areas can cause excessive curl. Try using a
different pattern.

Paper used was not stored correctly and might have absorbed Remove paper and replace it with paper from a fresh, unopened
moisture. package. Store paper in a plastic bag to protect it from humidity.

Paper has poorly cut edges. Remove paper, flex it, rotate it 180 degrees or turn it over, and then
reload it into the input tray. Do not fan paper. If the problem
persists, replace the paper.

The specific paper type was not configured for the tray or selected Configure the software for the paper (see the software
in the software. documentation). Configure the tray for the paper.

The paper has previously been used for a print job. Do not re-use paper.

The printer does not pick up paper


If the printer does not pick up paper from the tray, try these solutions.

NOTE: Tray 1 and Tray 2 are optimal for paper pickup when using special paper or media other than 20lb plain
paper. For Tray 1 and Tray 2 the printer increases the number of attempts to pick up a page, which increases the
reliability of successfully picking the page from the tray and decreases the possibility of a mispick jam.

HP recommends using Tray 1 or Tray 2 if the printer is experiencing excessive or reoccurring jams from trays
other than Tray 1 and Tray 2, or for print jobs that require media other than 20lb plain paper.

1. Open the printer and remove any jammed sheets of paper.

2. Load the tray with the correct size of paper for the job.

3. Make sure the paper size and type are set correctly on the printer control panel.

4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.

ENWW Solve paper handling problems 463


5. Check the printer control panel to see if the printer is waiting for an acknowledgment to the feed the paper
manually prompt. Load paper, and continue.

6. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water.

The printer picks up multiple sheets of paper


If the printer picks up multiple sheets of paper from the tray, try these solutions.

1. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the
paper. Return the stack of paper to the tray.

2. Use only paper that meets HP specifications for this printer.

3. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a different package.

4. Make sure the tray is not overfilled. If it is, remove the entire stack of paper from the tray, straighten the
stack, and then return some of the paper to the tray.

5. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.

6. Make sure the printing environment is within recommended specifications.

The document feeder jams, skews, or picks up multiple sheets of paper (MFP)
Learn about MFP document feeder paper handling problems.

Review the following information when the document feeder jams, skews, or picks up multiple sheets of paper.

● Check to see if there are areas on the page that might have had staples removed. This can cause jams
and/or mispicks.

● The original might have something on it, such as staples or self-adhesive notes that must be removed.

● Check that all rollers are in place and correctly installed.

● Make sure that the top document-feeder cover is closed.

● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.

● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper
stack is straight and the guides are against the paper stack.

● The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin.

● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.

● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.

Paper does not feed automatically


Review the following information when the paper does not feed automatically.

464 Chapter 7 Solve problems ENWW


Table 7-49 Paper does not feed automatically

Cause Solution

Manual feed is selected in the software program. Load Tray 1 with paper, or, if the paper is loaded, press the OK
button.

The correct size paper is not loaded. Load the correct size paper.

The input tray is empty. Load paper into the input tray.

Paper from a previous jam has not been completely removed. Open the printer and remove any paper in the paper path.

The paper size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the
paper size for which the tray is configured.

The guides in the tray are not against the paper. Verify that the rear and width paper guides are touching the paper.

ENWW Solve paper handling problems 465


Image-quality troubleshooting
Learn about image-quality troubleshooting.

Use the information in this topic to troubleshoot and resolve image-quality (what you see on the final printed
page) problems including copy-quality, print-quality, and color problems (color printers only).

Various printer hardware problems can cause image-quality defects. This topic is a guide to the steps used to
isolate the specific areas of the printer that are causing image-quality defects on the printed page, and to
provide solutions to resolve those image-quality defects.

Image-quality problems are defined as:

● Print-quality (PQ) problems: PQ problems are associated with the print engine (printer base) of an MFP
printer (single function non MFP image-quality problems are always PQ defects). PQ defects appear on
pages that are printed by the print engine and not fed through an integrated scanner assembly (ISA).

● Copy-quality (CQ) problems: CQ problems are associated with the integrated-scanner assembly (ISA)
portion of an MFP printer. CQ defects appear on pages that are copied using the document feeder or
flatbed glass.

If the print defect is already known to be a PQ or CQ problem, skip to the appropriate troubleshooting topic listed
below. Otherwise, follow the steps in the next section below to get started troubleshooting image-quality
problems.

● Print-quality (PQ) problems: See Print-quality troubleshooting on page 467.

● Copy-quality (CQ) problems: See Copy-quality troubleshooting on page 483.

Get started troubleshooting image-quality problems

Print a demonstration page to identify the defect as a PQ (print engine ) or CQ (ISA) problem.

NOTE: If the image defect appears on the printed demonstration page, the issue is a print-quality (PQ) problem
(associated with the print engine and not the document feeder or flatbed glass) and not a CQ problem.

Make sure that the demonstration page is printed on plain paper.

Enterprise printers
1. Select Reports > Other pages.

2. Select Demonstration Page.

Pro printers

1. At the printer, scroll to or select Setup.

2. Go to Reports, and then select Demonstration Page.

Does the demonstration page show any image-quality defects?


● Yes: If defects appear on the printed demonstration page the issue is PQ related. See Print-quality
troubleshooting on page 467.

● No: If defects does not appear on the printed demonstration page the issue is CQ related. See Copy-quality
troubleshooting on page 483.

466 Chapter 7 Solve problems ENWW


Print-quality troubleshooting
Learn about the print-quality troubleshooting.

NOTE: Print-quality (PQ) problems are associated with the print engine (printer base) of an MFP printer (single
function non MFP image-quality problems are always PQ defects). PQ defects appear on pages that are printed
by the print engine and not feed through an integrated scanner assembly (ISA).

Repetitive image defect ruler


Review the following information about a repetitive image defect ruler.

When troubleshooting the source of some print image defects, one solution is to identify if it is a repetitive
defect (does the print quality defect appear multiple times on the printed page?). If this is the case, use a ruler to
measure occurrences of repetitive image defects to help solve image-quality problems. For more information,
see Using a ruler to measure between repetitive defects.

Use a ruler to measure occurrences of repetitive image defects to help solve image-quality problems. Place the
ruler next to the first occurrence of the defect on the page. Find the distance between identical defects and use
the table below to identify the component that is causing the defect.

CAUTION: Do not use solvents or oils to clean rollers. Instead, rub the roller with a lint-free cloth. If dirt is
difficult to remove, rub the roller with a lint-free cloth that has been dampened with water.

NOTE: The primary charging roller, photosensitive drum, and developer roller cannot be cleaned because they
are internal assemblies in the toner cartridge or imaging drum. If one of these assemblies is causing the defect,
replace the toner cartridge.

The primary fuser sleeve unit or pressure roller cannot be cleaned because they are internal assemblies in the
fuser. If one of these assemblies is causing the defect, replace the fuse

TIP: To make a printer specific repetitive defect ruler, use a metric ruler to transfer the measurements in the
table below to a transparency or the edge of a piece of paper—clearly label each ruler mark with the associated
defective assembly.

Table 7-50 Repetitive defects


Assembly Distance between defects

Primary charging roller 26.7 mm (1.1 in)

Face down roller 28.3 mm (1.1 in)

Fuser output roller 34.6 mm (1.4 in)

Developer roller 44.1 mm (1.7 in)

Transfer roller 44.6 mm (1.8 in)

Registration roller 48 mm (1.9 in)

Tray 2 pickup roller 50 mm (2.0 in)

Tray 2 retard roller

Tray 2 feed roller

Fuser sleeve 75.4 mm (3.0 in)

ENWW Image-quality troubleshooting 467


Table 7-50 Repetitive defects (continued)

Assembly Distance between defects

Pressure roller 78.5 mm (3.1 in)

Photosensitive drum 92.4 mm (3.6 in)

Print from a different software program


Try printing from a different software program.

If the page prints correctly, the problem is with the software program from which you were printing.

468 Chapter 7 Solve problems ENWW


Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.

Check the paper type setting on the control panel

Check the paper type setting on the printer control panel, and change the setting as needed.

1. Open and close the paper tray.

2. Follow the control panel prompts to confirm or modify the paper type and size settings for the tray.

3. Make sure the paper loaded meets specifications.

4. Adjust the humidity and resistance setting on the control panel to match the environment.

a. Open the following menus:

1. Settings

2. Copy/Print

3. Print quality

4. Adjust paper type

b. Select the paper type that matches the type loaded in the tray.

c. Use the arrows to increase or decrease the humidity and resistance setting.

5. Make sure the driver settings match the control panel settings.

NOTE: The print driver settings will override any control panel settings.

Check the paper type setting (Windows)

Check the paper type setting for Windows, and change the setting as needed.

NOTE: The print driver settings will override any control panel settings.

1. From the software program, select the Print option.

2. Select the printer, and then click the Properties or Preferences button.

3. Click the Paper/Quality tab.

4. From the Paper Type drop-down list, click the More... option.

5. Expand the list of Type is: options.

6. Expand the category of paper types that best describes your paper.

7. Select the option for the type of paper you are using, and click the OK button.

8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.

ENWW Image-quality troubleshooting 469


Check the paper type setting (macOS)

Check the paper type setting for macOS, and change the setting as needed.

1. Click the File menu, and then click the Print option.

2. In the Printer menu, select the printer.

3. Click Show Details or Copies & Pages.

4. Open the menus drop-down list, and then click the Paper/Quality menu.

5. Select a type from the Media Type drop-down list.

6. Click the Print button.

470 Chapter 7 Solve problems ENWW


Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges and if applicable, the status of
other replaceable maintenance parts.

Step one: Print the Supplies Status Page

The supplies status page indicates the cartridge status.

1. From the Home screen on the printer control panel, select the Reports menu.

2. Select the Configuration/Status Pages menu.

3. Select Supplies Status Page, and then select Print to print the page.

Step two: Check supplies status

Check the supplies status report as follows.

1. Look at the supplies status report to check the percent of life remaining for the toner cartridges and, if
applicable, the status of other replaceable maintenance parts.

Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low. After an HP supply has reached the very low
threshold, HP’s premium protection warranty on that supply has ended.

The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement available to install when print quality is no longer acceptable.

If you determine that you need to replace a toner cartridge or other replaceable maintenance parts, the
supplies status page lists the genuine HP part numbers.

2. Check to see if you are using a genuine HP cartridge.

A genuine HP toner cartridge has the word “HP” on it, or has the HP logo on it. For more information on
identifying HP cartridges go to www.hp.com/go/learnaboutsupplies.

Print a cleaning page


Learn how to print a cleaning page.

Print a cleaning page from a non-touchscreen control panel

1. From the Home screen on the printer control panel, use the arrow keys to navigate to Support Tools, and
then press the OK button.

2. Use the arrow buttons to scroll to Maintenance, and then press the OK button.

3. Use the arrow buttons to scroll to Calibration/Cleaning, and then press the OK button.

4. Use the arrow buttons to scroll to Cleaning page, and then press the OK button.

TIP: Use this screen to set up automatic cleaning page intervals if desired.

5. Use the arrow buttons to scroll to Print (at the bottom of the control-panel display), and then press the OK
button to print the cleaning page.

NOTE: A Cleaning... message displays on the control-panel display. Do not turn the printer off until the
cleaning process has finished. When it is finished, discard the printed page.

ENWW Image-quality troubleshooting 471


Print a cleaning page from a touchscreen control panel

1. From the Home screen on the printer control panel, scroll to and touch the Support Tools button.

2. Open the following menus:

– Maintenance

– Calibration/Cleaning

3. Touch Cleaning Page, and then touch the Print button to print the cleaning page.

NOTE: A Cleaning... message displays on the control-panel display. Do not turn the printer off until the
cleaning process has finished. When it is finished, discard the printed page.

TIP: Use this screen to set up automatic cleaning page intervals if desired.

472 Chapter 7 Solve problems ENWW


Check paper and the printing environment
Use the following information to check the paper selection and the printing environment.

Step one: Use paper that meets HP specifications

Some print-quality problems arise from using paper that does not meet HP specifications.

● Always use a paper type and weight that this printer supports.

● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.

● Use paper that has not been previously printed on.

● Use paper that does not contain metallic material, such as glitter.

● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.

● Use paper that is not too rough. Using smoother paper generally results in better print quality.

Step two: Check the environment

The environment can directly affect print quality and is a common cause of print-quality or paper-feeding issues.
Try the following solutions:

● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.

● Make sure the printer is not exposed to temperatures or humidity outside of printer specifications.

● Do not place the printer in a confined space, such as a cabinet.

● Place the printer on a sturdy, level surface.

● Remove anything that is blocking the vents on the printer. The printer requires good air flow on all sides,
including the top.

● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.

Step three: Set the individual tray alignment

Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specific trays.

1. From the Home screen on the printer control panel, select the Settings menu.

2. Select the following menus:

a. Copy/Print or Print

b. Print Quality

c. Image Registration

3. Select Tray, and then select the tray to adjust.

4. Select Print Test Page, and then follow the instructions on the printed pages.

ENWW Image-quality troubleshooting 473


5. Select Print Test Page again to verify the results, and then make further adjustments if necessary.

6. Select Done to save the new settings.

Try a different print driver


Try a different print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.

Download any of the following drivers from the HP Web site: www.hp.com/support/ljM607 or www.hp.com/
support/ljM608 or www.hp.com/support/ljM609 or www.hp.com/support/ljM610 or www.hp.com/support/
ljM611 or www.hp.com/support/ljM612 or www.hp.com/support/ljE60055 or www.hp.com/support/ljE60065 or
www.hp.com/support/ljE60075 or www.hp.com/support/ljE60155 or www.hp.com/support/ljE60165 or
www.hp.com/support/ljE60175 or www.hp.com/support/ljM631MFP or www.hp.com/support/ljM632MFP or
www.hp.com/support/ljM633MFP or www.hp.com/support/ljM634MFP or www.hp.com/support/ljM635MFP or
www.hp.com/support/ljM636MFP or www.hp.com/support/ljE62555MFP or www.hp.com/support/ljE62565MFP
or www.hp.com/support/ljE62575MFP or www.hp.com/support/ljE62655MFP or www.hp.com/support/
ljE62665MFP or www.hp.com/support/ljE62675MFP.

Table 7-51 Print drivers

Driver Description

HP PCL.6 driver If available, this printer-specific print driver supports older operating systems like Windows
XP and Windows Vista. For a list of supported operating systems, go to www.hp.com/go/
support.

HP PCL 6 driver This printer-specific print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.

HP PCL-6 driver This product-specific print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.

HP UPD PS driver ● Recommended for printing with Adobe software programs or with other highly
graphics-intensive software programs

● Provides support for printing from Postscript emulation needs, or for Postscript flash
font support

HP UPD PCL 6 ● Recommended for printing in all Windows environments

● Provides the overall best speed, print quality, and printer feature support for most
users

● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments

● Might not be fully compatible with third-party and custom software programs that
are based on PCL 5

Troubleshoot image defects


Review examples of image defects and steps to resolve these defects.

474 Chapter 7 Solve problems ENWW


Table 7-52 Image defects table quick reference

Sample Description Possible solutions

Table 7-59 Light print on page 480 Table 7-57 Gray background or dark print Table 7-55 Blank page — No print on page 477
on page 479

Table 7-54 Black page on page 477 Table 7-53 Banding defects on page 476 Table 7-61 Streak defects on page 482

Table 7-56 Fixing/fuser defects on page 478 Table 7-58 Image placement defects Table 7-60 Output defects on page 481
on page 479

ENWW Image-quality troubleshooting 475


Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.

1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.

2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.

3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a different ream of media or a different tray. Try using a different print mode.

4. Make sure that the printer is within the supported operating temperature/humidity range.

5. Make sure that the paper type, size, and weight are supported by the printer. See support.hp.com for a list
of the supported paper sizes and types for the printer.

NOTE: The term “fusing” refers to the part of the printing process where toner is affixed to paper.

The following examples depict letter-size paper that has passed through the printer short edge first.

Table 7-53 Banding defects

Sample Description Possible solutions

Dark or light lines which repeat down the


length of the page, and are wide-pitch 1. Reprint the document.
and/or impulse bands. They might be sharp
or soft in nature. The defect displays only in 2. Try printing from another tray.
areas of fill, not in text or sections with no
printed content. 3. Replace the cartridge.

4. Use a different paper type.

5. Enterprise models only: From the


Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.

6. If the issue persists, go to


support.hp.com.

476 Chapter 7 Solve problems ENWW


Table 7-54 Black page

Sample Description Possible solutions

The entire printed page is black.


1. Visually inspect the cartridge to check
for damage.

2. Make sure that the cartridge is


installed correctly.

3. Replace the cartridge.

4. If the issue persists, go to


support.hp.com.

Table 7-55 Blank page — No print

Sample Description Possible solutions

The page is completely blank and contains


no printed content. 1. Make sure that the cartridges are
genuine HP cartridges.

2. Make sure that the cartridge is


installed correctly.

3. Print with a different cartridge.

4. Check the paper type in the paper tray


and adjust the printer settings to
match. If necessary, select a lighter
paper type.

5. If the issue persists, go to


support.hp.com.

ENWW Image-quality troubleshooting 477


Table 7-56 Fixing/fuser defects

Sample Description Possible solutions

Slight shadows or offsets of the image are


repeated down the page. The repeated 1. Reprint the document.
image might fade with each recurrence.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.

3. If the issue persists, go to


support.hp.com.

Toner rubs off along either edge of the


page. This defect is more common at the 1. Reprint the document.
edges of high-coverage jobs, and on light
media types, but can occur anywhere on the 2. Check the paper type in the paper tray
page. and adjust the printer settings to
match. If necessary, select a heavier
paper type.

3. Enterprise models only: From the


printer control panel, go to the Edge-
to-Edge menu and then select
Normal. Reprint the document.

4. Enterprise models only: From the


printer control panel, select Auto
Include Margins and then reprint the
document.

5. If the issue persists, go to


support.hp.com.

478 Chapter 7 Solve problems ENWW


Table 7-57 Gray background or dark print

Sample Description Possible solutions

The image or text is darker than expected


and/or the background is gray. 1. Make sure that the paper in the trays
has not already been run through the
printer.

2. Use a different paper type.

3. Reprint the document.

4. Mono models only: From the Home


screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.

5. Make sure that the printer is within the


supported operating temperature and
humidity range.

6. Replace the cartridge.

7. If the issue persists, go to


support.hp.com.

Table 7-58 Image placement defects

Sample Description Possible solutions

The image is not centered, or is skewed on


the page. The defect occurs when the paper 1. Reprint the document.
is not positioned properly as it is pulled from
the tray and moves through the paper path. 2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.

3. Make sure that the top of the paper


stack is below the tray-full indicator.
Do not overfill the tray.

4. Make sure that the paper guides are


adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.

5. If the issue persists, go to


support.hp.com.

ENWW Image-quality troubleshooting 479


Table 7-59 Light print

Sample Description Possible solutions

The printed content is light or faded on the


entire page. 1. Reprint the document.

2. Remove the cartridge, and then shake


it to redistribute the toner. Reinsert the
toner cartridges into the printer and
close the cover. For a graphical
representation of this procedure, see
Replace the toner cartridges.

3. Mono models only: Make sure that the


EconoMode setting is disabled, both at
the printer control panel and in the
print driver.

4. Make sure that the cartridge is


installed correctly.

5. Print a Supplies Status Page and check


the life and usage of the cartridge.

6. Replace the cartridge.

7. If the issue persists, go to


support.hp.com.

480 Chapter 7 Solve problems ENWW


Table 7-60 Output defects

Sample Description Possible solutions

Printed pages have curled edges. The curled


edge can be along the short or long side of 1. Reprint the document.
the paper. Two types of curl are possible:
2. Positive curl: From the printer control
● Positive curl: The paper curls toward panel, select a heavier paper type. The
the printed side. The defect occurs in heavier paper type creates a higher
dry environments or when printing temperature for printing.
high-coverage pages.
Negative curl: From the printer control
● Negative curl: The paper curls away panel, select a lighter paper type. The
from the printed side. The defect lighter paper type creates a lower
occurs in high-humidity environments temperature for printing. Try storing
or when printing low-coverage pages. the paper in a dry environment prior to
use, or use freshly opened paper.

3. Print in duplex mode.

4. If the issue persists, go to


support.hp.com.

The paper does not stack well in the output


tray. The stack might be uneven, skewed, or 1. Reprint the document.
the pages might be pushed out of the tray
and onto the floor. Any of the following 2. Extend the output bin extension.
conditions can cause this defect:
3. If the defect is caused by extreme
● Extreme paper curl paper curl, refer to the
troubleshooting steps for "Output
● The paper in the tray is wrinkled or curl."
deformed
4. Use a different paper type.
● The paper is a non-standard paper
type, such as envelopes 5. Use freshly opened paper.

● The output tray is too full 6. Remove the paper from the output
tray before the tray gets too full.

7. If the issue persists, go to


support.hp.com.

ENWW Image-quality troubleshooting 481


Table 7-61 Streak defects

Sample Description Possible solutions

Light vertical streaks that usually span the


length of the page. The defect displays only 1. Reprint the document.
in areas of fill, not in text or sections with no
printed content. 2. Remove the cartridge, and then shake
it to redistribute the toner. Reinsert the
toner cartridges into the printer and
close the cover. For a graphical
representation of this procedure, see
Replace the toner cartridges.

3. If the issue persists, go to


support.hp.com.

NOTE: Both light and dark vertical streaks


can occur when the printing environment is
outside the specified range for temperature
or humidity. Refer to your printer's
environmental specifications for allowable
temperature and humidity levels.

Dark vertical lines which occur down the


length of the page. The defect might occur 1. Reprint the document.
anywhere on the page, in areas of fill or in
sections with no printed content. 2. Remove the cartridge, and then shake
it to redistribute the toner. Reinsert the
toner cartridges into the printer and
close the cover. For a graphical
representation of this procedure, see
Replace the toner cartridges.

3. Print a cleaning page.

4. Check the toner level in the cartridge.

5. If the issue persists, go to


support.hp.com.

482 Chapter 7 Solve problems ENWW


Copy-quality troubleshooting
Learn about copy-quality troubleshooting.

NOTE: Copy-quality (CQ) problems are associated with the integrated-scanner assembly (ISA) portion of an
MFP printer. CQ defects appear on pages that are copied using the document feeder or flatbed glass.

Identify the location and type of the CQ problem

Resolving CQ problems involves isolating the defect to the document feeder or flatbed glass. Comparing printed
output between the document feeder and the flatbed glass might determine the ISA location that is causing the
CQ defect.

NOTE: If a CQ defect appears on printed output from both the document feeder and the flatbed glass, carefully
inspect the original source for a print-quality (PQ) problem.

Document feeder isolation test

1. Mark a printed page in a way that clearly identifies it as the source document used in this isolation
procedure.

2. Place the source page in the document feeder, and then make a copy.

3. Mark the copied output page to clearly identify it as output from the document feeder.

4. Compare the original and copied pages. Defects appearing on the copied page are caused by a problem in
the document feeder.

Flatbed isolation test

1. Mark a printed page in a way that clearly identifies it as the source document used in this isolation
procedure.

2. Place the source page on the flatbed glass, and then make a copy.

3. Mark the copied output page to clearly identify it as output from the flatbed.

4. Compare the original and copied pages. Defects appearing on the copied page are caused by a problem in
the flatbed.

Check the scanner glass for dirt and smudges


Learn about solving copy-quality debris problems.

Over time, specks of debris might collect on the scanner glass and document feeder white plastic backing, which
might cause print defects. Use the following procedure to clean the scanner if the printed pages have streaks,
unwanted lines, black dots, poor print quality, or unclear text.

1. Press the power button to turn the printer off, and then disconnect the power cable from the electrical
outlet.

ENWW Image-quality troubleshooting 483


2. Open the scanner lid.

484 Chapter 7 Solve problems ENWW


3. Clean the scanner glass (callout 1) and the document feeder strips (callout 2, callout 3) with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.

CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen.
They might seep and damage the printer.

NOTE: If you are having trouble with streaks on copies when you are using the document feeder, be sure
to clean the small strips of glass on the left side of the scanner (callout 2, callout 3).

4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.

5. Connect the power cable to an outlet, and then press the power button to turn the printer on.

Vertical lines, bands, or streaks


Learn about vertical lines, bands, or streaks copy-quality problems.

Vertical lines or streaks appear on copies and/or scans in the same direction that the paper feeds when copying
and/or scanning from the document feeder. Lines or streaks might be visible on the front and/or the back side of
the page. Copies and/or scans from the flatbed glass look normal. Printouts also look normal.

The line or streak might be black or in color, and can also be present on fax or digital send output (for example,
when using Scan to folder or Scan to email features.

ENWW Image-quality troubleshooting 485


NOTE: HP has determined that 99% of all lines and streaks on copies made by feeding the original documents
through the document feeder are caused by debris on the document feeder glass strip. Even small specks can
cause the light reflected off the original to be distorted, resulting in a line, streak, or smudge on copies or scans
made from the document feeder.

Even if the document feeder glass strip and/or flatbed glass has been wiped clean, the defect might persist.
Persistent vertical lines, bands, or streaks when copying from the document feeder might mean that the debris
causing the print quality are not readily visible and cannot be removed with a quick cleaning.

Use the procedures below to resolve persistent lines, bands, or streak copy-quality (CQ) problems.

Locate debris and thoroughly clean the document feeder glass

1. Place a blank sheet of paper in the document feeder and mark an X in the lower right corner as shown.

Figure 7-126 Load the document feeder

2. Press the Start button to make a copy of the blank page.

3. Place the copied paper face-up on the flatbed glass with the X located as shown.

NOTE: Make sure the upper left corner of the copy is aligned with the upper left corner of the flatbed
glass.

Figure 7-127 Place the copy on the flatbed

486 Chapter 7 Solve problems ENWW


4. Follow the line or streak on the paper to the area on the document feeder glass that is causing the CQ
problem.

Figure 7-128 Identify the CQ defect location

5. Use a fingernail to loosen any stubborn debris.

WARNING! Use only a fingernail. Other objects can scratch the document feeder glass.

Clean this specific area again (with a lint-free cloth dampened with water), and then dry the glass with a
soft, lint-free cloth.

Figure 7-129 Clean the glass

6. Make another copy or scan to determine if the defect is gone.

Clean the duplexer scanner glass (model specific)

NOTE: Not all MFP printers use a background selector for duplex printing.

If a Side 2 Background Selector cannot be located for the printer (it might not include one) skip this procedure.

1. Release the latch and open the document feeder jam-access door.

ENWW Image-quality troubleshooting 487


Figure 7-130 Open the jam-access door

2. Unlock the Side 2 Background Selector by pressing and holding both green tabs inward towards each other.

Figure 7-131 Release the Side 2 Background Selector

3. While holding the green tabs, pull out and remove the Side 2 Background Selector.

Figure 7-132 Remove the Side 2 Background Selector

488 Chapter 7 Solve problems ENWW


4. Rotate the top to reveal the white and black backside reflector (circled in blue).

NOTE: If the white and black areas do not come clean, try again using isopropyl alcohol, and then wipe
the surface thoroughly with a damp cloth to remove any residual alcohol. Dry the area with a soft, dry cloth
to prevent spotting.

Figure 7-133 Locate the backside reflector

5. With the background selector removed from the document feeder, clean the inside of the scan module.

6. In the back area from where the background selector was removed, locate the Side 2 Scan Module glass
found under the top area.

NOTE: The glass surface of the Side 2 Scan module sits horizontally flat and might not be easily viewable.

7. Use a soft, lint-free cloth moistened with water and apply pressure upwards behind the rollers to clean the
Side 2 Scan Module Glass, making sure to that the entire width of the glass is cleaned from left to right.

NOTE: If needed, lens cleaner or non-abrasive glass cleaner can be applied to the cloth before cleaning
the glass. Spray only onto the cloth and not directly onto the glass or device. Do not spray water or glass
cleaner on the glass as it can seep under it and possibly damage the printer. Do not use abrasives, acetone,
benzene, ethyl alcohol, or carbon tetrachloride on the glass; these can damage it and/or leave residue on
the glass resulting in degraded copy/scan quality.

8. Reverse the removal steps to reinstall the Side 2 Background Selector.

9. Make another copy or scan to determine if the defect is gone.

Modify printer settings to improve scan or copy quality


Learn about printer settings to improve scan or copy quality.

Optimize printer settings to potentially improve scan or copy quality.

IMPORTANT: The printer settings described in this section are firmware dependent and might not be available
for a specific printer (for example, color adjustment settings do not apply to mono printers).

Image Adjustment settings

NOTE: Settings > Print (SFP) or Copy/Print (MFP) > Image Adjustment > Background Cleanup.

ENWW Image-quality troubleshooting 489


Use the sliders to perform a Background Cleanup, adjust the image Darkness as well as changing the Sharpness
and Contrast.

Use this feature to improve the overall quality of the copy (for example, adjusting the Darkness and Sharpness.
Use the Background Cleanup setting to remove faint images from the background or to remove a light
background color.

● Darkness: Adjust this setting to increase or decrease the amount of white and black in the colors.

● Contrast: Adjust this setting to increase or decrease the difference between the lightest and darkest color
on the page.

● Background Cleanup: Adjust this setting if copying a faint image is a problem.

● Sharpness: Adjust this setting to clarify or soften the image. Increasing the sharpness might make text
appear crisper, but decreasing it would make photographs appear smoother.

Optimize Text/Picture settings

NOTE: Settings > Scan/Digital Send Settings > Optimize Text/Picture.

Use to optimize the output for a particular type of content. You can optimize the output for text, printed pictures,
or a mixture.

Use this setting to optimize the output for a particular type of content.

● Mixed: Use to optimize the setting for text and for pictures.

● Text: Use to optimize the text portion of the copy when text and/or pictures are on the original.

● Printed picture: Use to optimize line drawing and preprinted images such as magazine clippings or pages
from a book. If you see bands of irregular intensity on copies, try selecting Printed picture to improve
quality.

● Photographs: Use to optimize photographic prints.

Color/Black settings

NOTE: Settings > Scan/Digital Send Settings > Color/Black.

Use to enable or disable color scanning.(some highlighters will not auto detect as color).

● Automatically detect color or black: When pages without color are detected, the printer creates an image of
the page in 1-bit black if other settings allow. If the other settings don't allow (File Type, for example), the
image is in grayscale.

● Automatically detect color or gray: When pages without color are detected, the printer creates an image of
the page in grayscale. Select this option for the best image quality for non-color pages.

● Color: Scans the documents in color.

● Black: Scans documents in black and white with a compressed file size.

● Black/Gray: Scans or prints documents in grayscale.

Light or faint copies (color models)


Learn how to resolve light or faint copy-quality problems.

490 Chapter 7 Solve problems ENWW


Are you attempting to copy or scan highlighted text?

NOTE: When digitally sending or copying highlighted images or text objects, the image might appear lighter
than expected or does not show up at all with certain brands/types of highlighter pens.

Highlighters come in bright, often fluorescent colors. Fluorescent highlighter inks tend to reflect more light than
that which is absorbed by the paper source. This reflection might cause the image to not show up as well as
non-fluorescent colors depending upon the scanner/MFP being used.

The most common color for highlighters is yellow, but many other colors are also found such as pink, blue,
green, orange, and purples. Yellow is often the preferred color to use when making a photocopy as it tends to
not produce as much of a shadow on copies or scans.

There are different color and ink properties depending upon the brand of highlighters used. Due to these
differences, scanning of the images might vary greatly from not being seen at all to changing colors (for
example, orange highlighter might appear brown in the copy or scan or yellow highlighter might appear green).

Automatic color detect

HP has a feature in all FutureSmart (LaserJet Enterprise Series only) printers which automatically detects color
on each page. Depending upon the amount of color information on a page, the scanner might determine the
page to be black and white due to a very, very small amount of color which might be considered background
artifacts. This helps to reduce the file size of sent files as well as toner usage on a copied page. You might see
small highlighted marks on pages print out in black and white or even disappear.

The black and white effect is due to the printer not seeing enough color on the page, in which case the whole
image is rendered as a black and white page. The highlighted mark disappearing might be due to the marker
characteristics not being detected by the scanner.

Does the printer have the latest firmware version installed?

A Firmware enhancement has been introduced for certain LaserJets to help with the reproduction of highlighted
images.

NOTE: Some Multifunction Printers (MFPs) using FutureSmart firmware v3.5.3 or later have improved color
reproduction of fluorescent highlighters when scanning or copying.

No or I don't know

Use the following steps to identify the installed firmware version, and then upgrade the firmware if needed.

1. Print a configuration page (from the printer control panel).

2. On the printed configuration page look in the section marked Device Information, and then identify the
Firmware Datecode and Firmware Revision.

This is the current version of firmware installed on this printer.

3. In the US, go to www.hp.com/support/ljM607 or www.hp.com/support/ljM608 or www.hp.com/support/


ljM609 or www.hp.com/support/ljM610 or www.hp.com/support/ljM611 or www.hp.com/support/ljM612
or www.hp.com/support/ljE60055 or www.hp.com/support/ljE60065 or www.hp.com/support/ljE60075 or
www.hp.com/support/ljE60155 or www.hp.com/support/ljE60165 or www.hp.com/support/ljE60175 or
www.hp.com/support/ljM631MFP or www.hp.com/support/ljM632MFP or www.hp.com/support/
ljM633MFP or www.hp.com/support/ljM634MFP or www.hp.com/support/ljM635MFP or www.hp.com/
support/ljM636MFP or www.hp.com/support/ljE62555MFP or www.hp.com/support/ljE62565MFP or
www.hp.com/support/ljE62575MFP or www.hp.com/support/ljE62655MFP or www.hp.com/support/
ljE62665MFP or www.hp.com/support/ljE62675MFP.

ENWW Image-quality troubleshooting 491


a. Select Get drivers, Software, and Firmware, and then select the appropriate product by name.

NOTE: More than one printer model might be listed. Make sure to select the correct model so that
the upgraded firmware supports all of the printer functions.

b. Select the driver language and operating system.

c. Locate the firmware download. If the firmware version is more recent than the one shown on the
printed configuration page, select Download.

4. Outside the U.S., go to www.hp.com/support.

a. Select your country/region.

b. Select Drivers & Downloads.

c. Enter the product name in the Find my product dialogue box, and then select Go.

TIP: Click on the How do I find my product name/number? link to see a short video on identifying the
printer name and number.

d. Select the appropriate product by name.

NOTE: More than one printer model might be listed. Make sure to select the correct model so that
the upgraded firmware supports all of the printer functions.

e. Select the driver language and operating system.

f. Locate the firmware download. If the firmware version is more recent than the one shown on the
printed configuration page, select Download.

5. Perform a firmware upgrade. See the Firmware upgrades topic in the product service manual.

6. When the upgrade process is complete, print a configuration page and verify that the upgrade firmware
version was installed.

Yes

These procedures help provide settings which affect the way highlighters are scanned or copied. A firmware
enhancement is available for certain printers that helps with the reproduction of highlighted images.

● Enable Firmware Enhancement

1. From the Home screen, select the desired scanning application (for example, Copy, E-Mail, Save to
Network Folder).

2. Select More Options > Optimize Text/Picture > Text button (not slider). This enables the improved
color reproduction of fluorescent highlighters.

TIP: Administrators can set Text as the default setting on the device.

● Alternative Settings

See Modify printer settings to improve scan or copy quality on page 489 for more information.

492 Chapter 7 Solve problems ENWW


Printer specific image defects
Learn about image-quality printer specific troubleshooting.

NOTE: The image defects described in this topic are defects that occurred during development and that could
not be fully eliminated. Customers might observe these defects.

18 mm leading edge blur


Learn about the leading edge blur image-quality defect.

Figure 7-134 18 mm leading edge blur

Description of the defect

A dark and usually sharp band occurring 18 mm from the leading edge. This impulse band is caused by the
leading edge of the media impacting the OPC and causing a disturbance on the developer.

Conditions that can cause the defect

This defect occurs in fill areas where the leading edge of the media does not follow the correct path into the
transfer nip. This does not occur in text regions.

Solutions for the defect

● Resend the job.

● If the defect is persistent, try printing in Quiet Mode (1/2 speed) which, because of the slower process
speed, allows the media to enter the transfer nip more reliably and with less impact force.

ENWW Image-quality troubleshooting 493


At the printer control panel open the following menus: Settings►General►Quiet Mode►On.

Parts related to the defect

NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring.

● Media

● Paper path

25 mm leading edge blur


Learn about the leading edge blur image-quality defect.

Figure 7-135 25 mm leading edge blur

Description of the defect

A dark and usually sharp band occurring 25 mm from the leading edge. This impulse band is a developer blur
caused by the trailing edge of the media exiting the registration rollers.

Conditions that can cause the defect

This defect occurs in fill areas. This does not occur in text regions.

494 Chapter 7 Solve problems ENWW


Solutions for the defect

● Resend the job.

● If the defect is persistent, try printing in Quiet Mode (1/2 speed) which, because of the slower process
speed, allows the media to enter the transfer nip more reliably and with less impact force.

At the printer control panel open the following menus: Settings►General►Quiet Mode►On.

Parts related to the defect

NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring.

● Media

● Paper path

44 mm (44.1 mm) wide pitch banding


Learn about the wide pitch banding image-quality defect.

Figure 7-136 44 mm (44.1 mm) wide pitch banding

Description of the defect

Soft, gradual bands can be seen over a constant density area. It appears as slight gradients which repeat at
approximately 44.1 mm pitch. This phenomenon is a density variation which appears on the PQ due to the gap
variation between OPC and developer sleeve. This gap varies due to the part’s accuracy of the OPC,
developersleeve, and the spacer placed between the OPC and the developer sleeve.

ENWW Image-quality troubleshooting 495


Conditions that can cause the defect

This defect occurs in fill areas. This does not occur in text regions.

Solutions for the defect

● Resend the job.

● If the defect is persistent and more severe than acceptable limit sample, then replace the cartridge.

Parts related to the defect

NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring.

● Toner cartridge

46 mm leading edge blur


Learn about the leading edge blur image-quality defect.

Figure 7-137 46 mm leading edge blur

Description of the defect

A dark and usually sharp band occurring 46 mm from the leading edge. This impulse band is a latent image
caused by the leading edge of the media entering the transfer nip.

496 Chapter 7 Solve problems ENWW


Conditions that can cause the defect

This defect occurs in fill areas. This does not occur in text regions.

Solutions for the defect

● Resend the job.

● If the defect is persistent, try printing in Quiet Mode (1/2 speed) which, because of the slower process
speed, allows the media to enter the transfer nip more reliably and with less impact force.

At the printer control panel open the following menus: Settings►General►Quiet Mode►On.

Parts related to the defect

NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring.

● Media

● Paper path

50 mm trailing edge blur


Learn about the trailing edge blur image-quality defect.

Figure 7-138 50 mm trailing edge blur

ENWW Image-quality troubleshooting 497


Description of the defect

A dark and usually sharp band occurring 50 mm from the trailing edge. This impulse band is a transfer blur
caused by the trailing edge of the media exiting the registration rollers.

Conditions that can cause the defect

This defect occurs in fill areas. This does not occur in text regions.

Solutions for the defect

● Resend the job.

● If the defect is persistent, try printing in Quiet Mode (1/2 speed) which, because of the slower process
speed, allows the media to enter the transfer nip more reliably and with less impact force.

At the printer control panel open the following menus: Settings►General►Quiet Mode►On.

Parts related to the defect

NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring.

● Media

● Paper path

75 mm trailing edge blur


Learn about the trailing edge blur image-quality defect.

498 Chapter 7 Solve problems ENWW


Figure 7-139 75 mm trailing edge blur

Description of the defect

A dark and usually sharp band occurring 75 mm from the trailing edge. This impulse band is a latent image blur
caused by the trailing edge of the media exiting the feed/re-feed roller nip.

Conditions that can cause the defect

This defect occurs in fill areas. This does not occur in text regions.

Solutions for the defect

● Resend the job.

● If the defect is persistent, try printing in Quiet Mode (1/2 speed) which, because of the slower process
speed, allows the media to enter the transfer nip more reliably and with less impact force.

At the printer control panel open the following menus: Settings►General►Quiet Mode►On.

Parts related to the defect

NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring.

● Media

● Paper path

ENWW Image-quality troubleshooting 499


104 mm trailing edge blur
Learn about the trailing edge blur image-quality defect.

Figure 7-140 104 mm trailing edge blur

Description of the defect

A dark and usually sharp band occurring 104 mm from the trailing edge. This impulse band is a developer blur
caused by the input clutch (pick motor clutch) being turned off.

Conditions that can cause the defect

This defect occurs in fill areas. This does not occur in text regions.

Solutions for the defect

● Resend the job.

● If the defect is persistent, try printing in Quiet Mode (1/2 speed) which, because of the slower process
speed, allows the media to enter the transfer nip more reliably and with less impact force.

At the printer control panel open the following menus: Settings►General►Quiet Mode►On.

Parts related to the defect

NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring.

500 Chapter 7 Solve problems ENWW


● Media

● Paper path

111 mm trailing edge blur


Learn about the trailing edge blur image-quality defect.

Figure 7-141 111 mm trailing edge blur

Description of the defect

A dark and usually sharp band occurring 111 mm from the leading edge. This impulse band is a latent image blur
caused by the leading edge of the media entering the fuser nip.

Conditions that can cause the defect

This defect occurs in fill areas. This does not occur in text regions.

Solutions for the defect


● Resend the job.

● If the defect is persistent, try printing in Quiet Mode (1/2 speed) which, because of the slower process
speed, allows the media to enter the transfer nip more reliably and with less impact force.

At the printer control panel open the following menus: Settings►General►Quiet Mode►On.

ENWW Image-quality troubleshooting 501


Parts related to the defect

NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring.

● Media

● Paper path

120 mm trailing edge blue duplex side


Learn about the trailing edge duplex image-quality defect.

Figure 7-142 120 mm trailing edge blue duplex side

Description of the defect

A dark and usually sharp band occurring 120 mm from the trailing leading edge of a duplex page. This impulse
band is a developer blur caused by the trailing edge of the media exiting the re-feed roller nip.

Conditions that can cause the defect

This defect occurs in fill areas. This does not occur in text regions.

Solutions for the defect

● Resend the job.

● If the defect is persistent, try printing in Quiet Mode (1/2 speed) which, because of the slower process
speed, allows the media to enter the transfer nip more reliably and with less impact force.

502 Chapter 7 Solve problems ENWW


At the printer control panel open the following menus: Settings►General►Quiet Mode►On.

Parts related to the defect

NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring.

● Media

● Paper path

Hot offset
Learn about the hot offset image-quality defect.

ENWW Image-quality troubleshooting 503


Figure 7-143 Hot offset

Description of the defect

Slight offset of the image repeated approximately 75 mm down the page. The fuser is too hot. This issue occurs
when the fuser thermistor detection temperature did not follow the target temperature. This issue also occurs
when printing large duplex jobs (> 500 duplex pages) where the internal printer and fuser build up excessive
heat.

Conditions that can cause the defect

Hot offset might occur if the wrong media type is selected and might occur more commonly if the fuser is late in
life.

504 Chapter 7 Solve problems ENWW


Solutions for the defect

● Resend the job after letting the fuser cool.

● Resend the job using a lighter fuser mode.

● Update the printer firmware to the latest FutureSmart version.

● If the error persists, replace the fuser.

Parts related to the defect

NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring.

● Fuser

Mottle/graininess
Learn about the hot mottle/graininess image-quality defect.

ENWW Image-quality troubleshooting 505


Figure 7-144 Mottle/graininess

Description of the defect

Large areas of fill look blotchy, grainy, non-uniform, or mottled. Graininess/fixing mottle is a phenomenon that
occurs by how the toner (dot) is pressed or melted depending on the media roughness. This leads to the density
variance or uneven gloss. This defect is caused by inconsistently melted toner. This defect tends to become
worse as the printer becomes hot.

506 Chapter 7 Solve problems ENWW


Conditions that can cause the defect

● The defect appears in large areas of fill and is more severe in low temperature and humidity environments.

● The defect appears in large areas of fill and becomes worse as the printer temperature become hot.

Solutions for the defect


● Resend the job after letting the printer cool.

● Change the print mode from Full Speed to Quiet Mode (1/2 speed) to improve the issue.

At the printer control panel open the following menus: Settings►General►Quiet Mode►On.

● If the error persists, replace the fuser.

Parts related to the defect

NOTE: The following item(s) might need to be repaired or replaced to prevent this defect form occurring.

● Media

● Toner

● Fuser

ENWW Image-quality troubleshooting 507


Performance and connectivity troubleshooting
Learn about performance and connectivity troubleshooting.

Solve fax or email problems


Learn about solving fax and email problems.

Fax or email troubleshooting information is not provided in this service manual. The most current information is
available in WISE or HP Channel Services Network (CSN). Search using model number then use "fax
troubleshooting" as the search term.

Channel partners, go to HP Channel Services Network (CSN) at http://www.hp.com/partners/csn.

HP service personnel, go to one of the following Web-based Interactive Search Engines (WISE) sites:

Americas (AMS)

● WISE - English

● WISE - Spanish

● WISE - Portuguese

● WISE - French

Asia Pacific / Japan (APJ)

● WISE - English

● WISE - Japanese

● WISE - Korean

● WISE - Chinese (simplified)

● WISE - Chinese (traditional)

● WISE - Thai

Europe / Middle East / Africa (EMEA)

● WISE - English

508 Chapter 7 Solve problems ENWW


Solve performance problems
Review the following information and procedures to solve performance problems.

NOTE: Tray 1 and Tray 2 are optimal for paper pickup when using special paper or media other than 75-80gsm
(20lb) plain paper. For Tray 1 and Tray 2 the printer increases the number of attempts to pick up a page, which
increases the reliability of successfully picking the page from the tray and decreases the possibility of a mis-pick
jam.

HP recommends using Tray 1 or Tray 2 if the printer is experiencing excessive or reoccurring jams from trays
other than Tray 1 and Tray 2, or for print jobs that require media other than 75-80gsm (20lb) plain paper.

Factors affecting print performance


Review the following information about factors affecting print performance.

Table 7-62 Solve performance problems


Problem Cause Solution

Pages print but are totally blank. The document might contain blank pages. Check the original document to see if
content is present on all of the pages.

Pages print but are totally blank. The printer might be malfunctioning. To check the printer, print a Configuration
page.

Pages print but are totally blank. Make sure that the printer is not feeding Make sure that the paper meets HP
multiple pages (especially if very thin paper specifications for this printer.
is used).
For a complete list of specific HP-brand
paper that this printer supports, go to
www.hp.com/support/ljM607 or
www.hp.com/support/ljM608 or
www.hp.com/support/ljM609 or
www.hp.com/support/ljM610 or
www.hp.com/support/ljM611 or
www.hp.com/support/ljM612 or
www.hp.com/support/ljE60055 or
www.hp.com/support/ljE60065 or
www.hp.com/support/ljE60075 or
www.hp.com/support/ljE60155 or
www.hp.com/support/ljE60165 or
www.hp.com/support/ljE60175 or
www.hp.com/support/ljM631MFP or
www.hp.com/support/ljM632MFP or
www.hp.com/support/ljM633MFP or
www.hp.com/support/ljM634MFP or
www.hp.com/support/ljM635MFP or
www.hp.com/support/ljM636MFP or
www.hp.com/support/ljE62555MFP or
www.hp.com/support/ljE62565MFP or
www.hp.com/support/ljE62575MFP or
www.hp.com/support/ljE62655MFP or
www.hp.com/support/ljE62665MFP or
www.hp.com/support/ljE62675MFP.

Pages print very slowly. Heavier paper types can slow the print job. Print on a different type of paper.

NOTE: Some software programs process


print jobs slowly.

ENWW Performance and connectivity troubleshooting 509


Table 7-62 Solve performance problems (continued)

Problem Cause Solution

Pages print very slowly. Complex pages can print slowly. Proper fusing might require a slower print
speed to ensure the best print quality.
NOTE: Some software programs process
print jobs slowly.

Pages print very slowly. Large batches, narrow paper, and special Print in smaller batches, on a different type
paper such as gloss, transparency, of paper, or on a different size of paper.
NOTE: Some software programs process cardstock, and HP Tough Paper can slow the
print jobs slowly. print job.

Pages did not print. The printer might not be pulling paper Make sure paper is loaded in the tray
correctly. correctly.

Pages did not print. The paper is jamming in the printer. Clear the jam.

Pages did not print. The USB cable might be defective or ● Disconnect the USB cable at both ends
incorrectly connected. and reconnect it.

● Try printing a job that has printed in


the past.

● Try using a different USB cable.

Pages did not print. Other devices are running on the host The printer might not share a USB port. If an
computer. external hard drive or network switchbox is
connected to the same port as the printer,
the other device might be interfering with
the printer. To connect and use the printer,
disconnect the other device or use two USB
ports on the host computer.

Pages did not print. The print job might not have arrived at the Check the printer status queue. Also, the
printer. Printing message should appear on the
control panel display.

Print speeds
Print speed is the number of pages that print in one minute. Print speed depends on different engine-process
speeds or operational pauses between printed pages during normal printer operation. Factors that determine
the print speed of the printer include the following:

● Page formatting time

The printer must pause for each page to be formatted before it prints. Complex pages take more time to
format, resulting in reduced print speed. However, most jobs print at full engine speed.

● Media size

Legal-size media reduces print speed because it is longer than the standard Letter- or A4–size media. A
reduce print speed is used when printing on narrow media to prevent the edges of the fuser from
overheating.

● Media mode

Some media types require a reduced print speed to achieve maximum print quality on that media. For
example, glossy, heavy, and specialty media (for example, envelopes or photos) require a reduced print
speed. To maximize the print speed for special media types, make sure that the correct media type in the
print driver is selected.

510 Chapter 7 Solve problems ENWW


● Printer temperature

To prevent printer damage, print speed is reduced if the printer reaches a specific internal temperature
(thermal slow down). The starting temperature of the printer, ambient environment temperature, and the
print job size effect the number of pages that can be printed before the printer reduces the print speed.
Thermal slow down reduces print speed by printing four pages and then pausing for an amount of time
before printing continues.

● Other print speed reduction factors

Other factors (especially during large print jobs) that can cause reduced print speeds include:

– Density control sequence; occurs every 150 pages and takes about 120 seconds

The printer does not print


If the printer does not print at all, try the following solutions.

1. Make sure the printer is turned on and that the control panel indicates it is ready.

● If the control panel does not indicate the printer is ready, turn the printer off and then on again.

● If the control panel indicates the printer is ready, try sending the job again.

2. If the control panel indicates the printer has an error, resolve the error and then try sending the job again.

3. Make sure the cables are all connected correctly. If the printer is connected to a network, check the
following items:

● Check the bottom LED next to the network connection on the printer. If the network is active, the light
is green.

● Make sure that a network cable and not a phone cord is used to connect to the network.

● Make sure the network router, hub, or switch is turned on and that it is working correctly.

4. Install the HP software for the printer. Using generic printer drivers can cause delays clearing jobs from the
print queue.

5. From the list of printers on your computer, right-click the name of this product, click Properties, and open
the Ports tab.

● If a network cable is used to connect to the network, make sure the printer name listed on the Ports
tab matches the one on the printer configuration page.

● If a USB cable is used, and the printer is connected to a wireless network, make sure the box is
checked next to Virtual printer port for USB.

6. If a personal firewall system on the computer is used, it might be blocking communication with the printer.
Try temporarily disabling the firewall to see if it is the source of the problem.

7. If the host computer or the printer is connected to a wireless network, low signal quality or interference
might be delaying print jobs.

The printer prints slowly


If the printer prints, but it seems slow, try the following solutions.

ENWW Performance and connectivity troubleshooting 511


1. Make sure the computer meets the minimum specifications for this printer. For a list of specifications, go to
this Web site: www.hp.com/support/ljM607 or www.hp.com/support/ljM608 or www.hp.com/support/
ljM609 or www.hp.com/support/ljM610 or www.hp.com/support/ljM611 or www.hp.com/support/ljM612
or www.hp.com/support/ljE60055 or www.hp.com/support/ljE60065 or www.hp.com/support/ljE60075 or
www.hp.com/support/ljE60155 or www.hp.com/support/ljE60165 or www.hp.com/support/ljE60175 or
www.hp.com/support/ljM631MFP or www.hp.com/support/ljM632MFP or www.hp.com/support/
ljM633MFP or www.hp.com/support/ljM634MFP or www.hp.com/support/ljM635MFP or www.hp.com/
support/ljM636MFP or www.hp.com/support/ljE62555MFP or www.hp.com/support/ljE62565MFP or
www.hp.com/support/ljE62575MFP or www.hp.com/support/ljE62655MFP or www.hp.com/support/
ljE62665MFP or www.hp.com/support/ljE62675MFP.

2. When the printer is configured to print on some paper types, such as heavy paper, the printer prints more
slowly so it can correctly fuse the toner to the paper. If the paper type setting is not correct for the type of
paper you are using, change the setting to the correct paper type.

3. If the host computer or the printer is connected to a wireless network, low signal quality or interference
might be delaying print jobs.

512 Chapter 7 Solve problems ENWW


Solve connectivity problems
Review the following information and procedures to solve connectivity problems.

Solve USB connection problems


If you have connected the product directly to a computer, check the cable.

● Verify that the cable is connected to the computer and to the product.

● Verify that the cable is not longer than 2 m (6.65 ft). Try using a shorter cable.

● Verify that the cable is working correctly by connecting it to another product. Replace the cable if
necessary.

ENWW Performance and connectivity troubleshooting 513


Solve wired network problems
Review the following information and procedures to solve wired network problems.

Introduction

Check the following items to verify that the printer is communicating with the network. Before beginning, print a
configuration page from the printer control panel and locate the printer IP address that is listed on this page.

Poor physical connection

Use the following procedure when the printer has a poor physical connection.

1. Verify that the printer is attached to the correct network port using a cable of the correct length.

2. Verify that cable connections are secure.

3. Look at the network port connection on the back of the printer, and verify that the amber activity light and
the green link-status light are lit.

4. If the problem continues, try a different cable or port on the hub.

The computer is using the incorrect IP address for the printer

Use the following procedure when the computer is using the incorrect IP address for the printer.

1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer configuration page.

2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.

3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.

4. If the IP address is correct, delete the printer and then add it again.

The computer is unable to communicate with the printer

Use the following procedure when the computer is unable to communicate with the printer.

1. Test network communication by pinging the network.

a. Open a command-line prompt on your computer.

● For Windows, click Start, click Run, type cmd, and then press Enter.

● For macOS, go to Applications, then Utilities, and open Terminal.

b. Type ping followed by the IP address for your printer.

c. If the window displays round-trip times, the network is working.

2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all configured for the same network.

The printer is using incorrect link and duplex settings for the network

HP recommends leaving these settings in automatic mode (the default setting). If you change these settings,
you must also change them for your network.

514 Chapter 7 Solve problems ENWW


New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct print driver.

The computer or workstation might be set up incorrectly

Use the following procedure when the computer or workstation might be set up incorrectly.

1. Check the network drivers, print drivers, and the network redirection settings.

2. Verify that the operating system is configured correctly.

The printer is disabled, or other network settings are incorrect

Use the following procedure when the printer is disabled, or other network settings are incorrect.

1. Review the configuration page to check the status of the network protocol. Enable it if necessary.

2. Reconfigure the network settings if necessary.

Solve fax or email problems


Fax or email troubleshooting information is not provided in this service manual. The most current information is
available in WISE or HP Channel Services Network (CSN). Search using model number then use "fax
troubleshooting" as the search term.

Additional service and support for HP internal personnel

HP internal personnel, go to one of the following Web-based Interactive Search Engine (WISE) sites:

Americas (AMS)

● WISE - English

● WISE - Spanish

● WISE - Portuguese

● WISE - French

Asia Pacific / Japan (APJ)

● WISE - English

● WISE - Japanese

● WISE - Korean

● WISE - Chinese (simplified)

● WISE - Chinese (traditional)

● WISE - Thai

Europe / Middle East / Africa (EMEA)

● WISE - English

ENWW Solve fax or email problems 515


516 Chapter 7 Solve problems ENWW
8 Removal and replacement

When servicing the printer, several items must be taken into account to ensure a successful repair and to avoid
damage to the printer or injury. Learn about these considerations and find detailed instructions for removing and
replacing printer parts.

HP service and support


Learn about HP access to additional service and support information.

Additional service and support for channel partners

Channel partners go to partner.hp.com, and then use the steps below to access the HP Web-based Interactive
Search Engine (WISE).

Access WISE for Channel partners

1. Select Services & Support (near the top of the screen).

2. Under Services Delivery, select Technical Support.

3. Select Technical Documentation.

Find information about the following topics

● Service manuals

● Service advisories

● Up-to-date control panel message (CPMD) troubleshooting

● Solutions for printer issues and emerging issues

● Remove and replace part instructions and videos

● Install and configure

● Printer specifications

● Warranty and regulatory information

Additional service and support for HP internal personnel

HP internal personnel, go to one of the following Web-based Interactive Search Engine (WISE) sites:

ENWW HP service and support 517


Americas (AMS)

● WISE - English

● WISE - Spanish

● WISE - Portuguese

● WISE - French

Asia Pacific / Japan (APJ)

● WISE - English

● WISE - Japanese

● WISE - Korean

● WISE - Chinese (simplified)

● WISE - Chinese (traditional)

● WISE - Thai

Europe / Middle East / Africa (EMEA)

● WISE - English

Additional technical support WISE videos

The videos below provide additional ways to access printer information using WISE.

518 Chapter 8 Removal and replacement ENWW


Order parts, accessories, and supplies
Find information about ordering parts and supplies for the printer.

Ordering
Order parts by authorized service providers.

Table 8-1 Ordering

Item or provider Description

Order supplies and paper www.hp.com/go/suresupply

Order parts from authorized service providers www.hp.com/buy/parts or partsurfer.hp.com

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL field. The EWS
contains a link to the HP SureSupply web site, which provides
options for purchasing Original HP supplies.

Orderable parts
Not all of the parts shown in the exploded assembly diagrams are orderable parts.

Refer to the tables following the diagrams or the alphabetical/numerical parts lists to determine if a part is
orderable.

Supplies and accessories


Learn about the supplies and accessories that are available for the printer.

To order cartridges, visit http://www.hp.com (some portions of the HP Web site are available in English only).
Ordering cartridges online is not supported in all countries/regions. However, many countries/regions have
information about ordering by telephone, locating a local store, and printing a shopping list. In addition, go to
hp.com/supplies to obtain information about purchasing HP products in your country/region.

Use only the replacement cartridges that have the same cartridge number as the cartridge that is being
replaced. Find the cartridge number in the following places:

● On the label of the cartridge that is being replaced.

● On a sticker inside the printer. Open the cartridge door to locate the sticker.

● Open the printer software (HP Printer Assistant), and then click Shop►Shop For Supplies Online.

● Open the HP Embedded Web Server (EWS), and then click Tools►Supply Status (under the Product
Information item).

Table 8-2 Supplies part numbers


Item Description Part number (service) Product number (new)

Toner cartridge HP 37A Black Original LaserJet Toner Cartridge CF327-67901 CF327A

(Standard-capacity)

ENWW Order parts, accessories, and supplies 519


Table 8-2 Supplies part numbers (continued)

Item Description Part number (service) Product number (new)

Toner cartridge HP 70A Black LaserJet Toner Cartridge W1470-67901 W1470A

(Standard-capacity)

Toner cartridge HP 37X High Yield Black Original LaserJet Toner CF237-67902 CF237X
Cartridge

(High-capacity)

Toner cartridge HP 70X High Yield Black Original LaserJet Toner W1470-67902 W1470X
Cartridge

(High-capacity)

Toner cartridge HP 37Y Extra High Yield Black Original LaserJet CF237-67904 CF237Y
Toner Cartridge

(Extra high-capacity)

Toner cartridge HP 70Y Extra High Yield Black Original LaserJet W1470-67903 W1470Y
Toner Cartridge

(Extra high-capacity)

Toner cartridge HP CF237YC Extra High Yield Black Original CF237-67905 CF237YC
LaserJet Toner Cartridge

(Extra high-capacity)

Toner cartridge HP W9004MC Black Managed Original LaserJet W9004-67901 W9004MC


Toner Cartridge

(Standard-capacity)

Toner cartridge HP CF237G Black US Federal Government CF237–67903 CF237G


Original LaserJet Toner Cartridge

Staple cartridge HP Staple Cartridge Refill J7Z09-67933 J8J96A

(The cartridge sled is not a service part)

ADF rollers HP LaserJet 300 ADF Roller Replacement Kit 5851-7202 J8J95A

(MFP)

Maintenance kit 110V Maintenance kit J8J87-67901 J8J87A

(MFP)

Maintenance kit 220V Maintenance Kit J8J88-67901 J8J88A

(MFP)

Maintenance kit 110V Maintenance kit L0H24-67901 L0H24A

(SFP)

Maintenance kit 220V Maintenance Kit L0H25-67901 L0H25A

(SFP)

520 Chapter 8 Removal and replacement ENWW


Table 8-3 Accessories (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175)

Description Part number (service) Product number (new)

550-sheet paper feeder (optional; included with the x model) L0H17-67901 L0H17A

(M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 only)

2,100 sheet paper feeder (optional ) L0H18-67901 L0H18A

(M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 only)

1x550 sheet paper feeder (optional ) J8J91–67901 J8J91A

Stand with storage cabinet to support the printer (optional ) L0H19-67901 L0H19A

2,550 high-capacity input feeder and stand (HCI) J8J92–67901 J8J92A

3x550 paper sheet feeder with stand J8J93–67901 J8J93A

Envelope feeder L0H21-67901 L0H21A

(M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 only)

Stapler stacker with multi bin mailbox (optional ) L0H20-67901 L0H20A

(M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 only)

HP 1GB DIMM Kit G8W84-67902 G6W84A

(Optional additional 1 GB memory)

HP internal USB ports B5L28-67902 B5L28A

(Two optional USB ports for connecting third-party devices)

HP Trusted Platform Module (TPM) F5S62-61001 F5S62A

(Automatically encrypts all data that passes through the printer)

Extension feeder cover No service part L0H22A

(M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 only)

HP Secure High Performance Hard Disk Drive (FIPS) B5L29–67903 B5L29A

HP Jetdirect 2900nw Print Server J8031-61001 J8031A

(USB wireless print server accessory)

HP JetDirect 3000w NFC/Wireless Accessory J8030-61004 J8030A

(USB wireless print server with NCF)

Table 8-4 Accessories (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675)


Description Part number (service) Product number (new)

550-sheet paper feeder (optional; included with the x model) J8J89-67901 J8J89A

(M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675 only)

Envelope feeder J8J90-67901 J8J90A

(M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675 only)

ENWW Order parts, accessories, and supplies 521


Table 8-4 Accessories (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675) (continued)

Description Part number (service) Product number (new)

2550 high-capacity input feeder and stand (HCI) J8J92-67901 J8J92A

(M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675 only)

3x550 paper sheet feeder with stand J8J93-67901 J8J93A

1x550 sheet paper feeder (optional ) J8J91–67901 J8J91A

HP LaserJet Keyboard Overlay Kit (Simplified Chinese & Traditional Chinese) A7W12-67901 A7W12A

Language-specific, adhesive overlay for the physical keyboard

HP LaserJet Keyboard Overlay Kit (Swedish) A7W14-67901 A7W14A

Language-specific, adhesive overlay for the physical keyboard

HP secure high-performance hard disk drive (FIPS) B5L29–67903 B5L29A

1 GB DDR3 x32 144-Pin 800MHz SODIMM E5K48-67902 E5K48A

(Optional DIMM for expanding the memory)

2 GB DDR3 x32 144-Pin 800MHz SODIMM E5K49-67902 E5K49A

(Optional DIMM for expanding the memory)

HP internal USB ports B5L28-67902 B5L28A

(Two optional USB ports for connecting third-party devices)

HP Trusted Platform Module (TPM) F5S62-61001 F5S62A

(Automatically encrypts all data that passes through the printer)

HP Foreign Interface Harness B5L31-67902 B5L31A

(Optional port for connecting third-party devices)

HP LaserJet MFP Analog Fax Accessory 500 (optional) B5L53-67901 CC487A

(M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675 only)

HP Jetdirect 2900nw Print Server J8031-61001 J8031A

(USB wireless print server accessory)

HP JetDirect 3000w NFC/Wireless Accessory J8030-61004 J8030A

(USB wireless print server with NCF)

Customer self-repair parts


Learn about printer customer self-repair parts.

Customer self-repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.

NOTE: More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.

522 Chapter 8 Removal and replacement ENWW


Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.

● Parts listed as A: Easy

● Parts listed as B: Difficult and/or requires tools

Table 8-5 Customer self-repair (CSR) parts


Kit name Description CSR level Part number

Control Panel Kit Control panel A 5851-72103

(M631/M632/M633/E62555/E62565/E62575/E62655/
E62665/E62675)

Control Panel Kit Control panel A 5851-7253

(M607/M608/M609 n / dn models)

Control Panel Kit Control panel A 5851-7252

(M607/M608/M609 x models and E60155/E60165/E60175)

4 GB eMMC Kit Optional memory disk hosting HP Firmware A 5851-6436

(M607/M608/M609/E60055/E60065/E60075/E60155/
E60165/E60175)

White Backing A4 Kit ADF white backing A 5851-7206

(MFP)

White Backing Retention Clips Kit Retention clips to hold white backing in place A 5851-7207

(MFP)

Transfer Roller Kit Transfer roller A RM2-6800-000CN

220V Fuser Kit Fuser A RM2-1257-000CN

110V Fuser Kit Fuser A RM2-1256-000CN

Tray 1 Roller Kit Pick, feed and separation roller kit A J8J70-67903

Tray roller Kit Pick, feed and separation roller kit A J8J70-67904

ADF Roller Replacement Kit Document feeder feed rollers A 5851-7202

(MFP)

500GB Encrypted Hard Disk Drive Kit Replacement hard disk drive A 5851-6712

Keyboard kit (Flow models only) Physical keyboard A B5L47-67019 (US)

B5L47-67020 (UK)

Keyboard overlay kit (Flow models only) Keyboard overlay A 5851-6019

(FR, IT, RU, DE, ES: UK Kybd)

Keyboard overlay kit Keyboard overlay A 5851-6020

(FR-CN, ES-LA, ES: US Kybd)

ENWW Order parts, accessories, and supplies 523


Table 8-5 Customer self-repair (CSR) parts (continued)

Kit name Description CSR level Part number

Keyboard overlay kit (Flow models only) Keyboard overlay A 5851-6021

(FR-SW, DE-SW, DA: UK Kybd)

Keyboard overlay kit (Flow models only) Keyboard overlay A 5851-6022

(ZHTW, ZHCN)

Keyboard overlay kit (Flow models only) Keyboard overlay A 5851-6023

(ES, PT)

Keyboard overlay kit (Flow models only) Keyboard overlay A 5851-6024

(JA-KG, JA-KT)

HP service and support


Learn about HP access to additional service and support information.

Additional service and support for channel partners

Channel partners go to partner.hp.com, and then use the steps below to access the HP Web-based Interactive
Search Engine (WISE).

Access WISE for Channel partners

1. Select Services & Support (near the top of the screen).

2. Under Services Delivery, select Technical Support.

3. Select Technical Documentation.

Find information about the following topics

● Service manuals

● Service advisories

● Up-to-date control panel message (CPMD) troubleshooting

● Solutions for printer issues and emerging issues

● Remove and replace part instructions and videos

● Install and configure

● Printer specifications

● Warranty and regulatory information

Additional service and support for HP internal personnel

HP internal personnel, go to one of the following Web-based Interactive Search Engine (WISE) sites:

524 Chapter 8 Removal and replacement ENWW


Americas (AMS)

● WISE - English

● WISE - Spanish

● WISE - Portuguese

● WISE - French

Asia Pacific / Japan (APJ)

● WISE - English

● WISE - Japanese

● WISE - Korean

● WISE - Chinese (simplified)

● WISE - Chinese (traditional)

● WISE - Thai

Europe / Middle East / Africa (EMEA)

● WISE - English

Additional technical support WISE videos

The videos below provide additional ways to access printer information using WISE.

ENWW Order parts, accessories, and supplies 525


Assembly locations
Learn about major printer assembly locations.

Printer front view (SFP)


Identify the parts on the front of the printer (SFP).

Printer front view (M607/M608/M609)

Figure 8-1 Printer front view (M607/M608/M609)

1 2
3
8
4

7 6 9

Number Description

1 M607n, M607dn, M608n, M608dn, M609dn: Keypad control panel

M608x, M609x: Color touchscreen display control panel (tilts up for easier viewing)

2 Output bin

3 Latch to release the cartridge door (access to the toner cartridge)

4 On/off button

5 Cartridge door and Tray 1

6 Tray 2

7 Easy-access USB printing port

8 Hardware integration pocket (for connecting accessories and third-party devices)

9 1x550-sheet paper feeder, Tray 3 (included with the M608z and M609z models; optional for the other models)

526 Chapter 8 Removal and replacement ENWW


Printer front view (M610/M611/M612)

Figure 8-2 Printer front view (M610/M611/M612)


1 2
3
9
4

6
8
7
Number Description

1 Color touchscreen display control panel (tilts up for easier viewing)

2 Output bin

3 Latch to release the cartridge door (access to the toner cartridge)

4 On/off button

5 Cartridge door and Tray 1

6 Tray 2

7 1x550-sheet paper feeder, Tray 3 (included with the M611x and M612x models; optional for the other models)

8 Easy-access USB printing port

9 Hardware integration pocket (for connecting accessories and third-party devices)

Printer back view (SFP)


Identify the parts on the back of the printer (SFP).

ENWW Assembly locations 527


Printer rear view (M607/M608/M609)

Figure 8-3 Printer rear view (M607/M608/M609)

4
3
5

2
1

Number Description

1 Slot for a cable-type security lock

2 Formatter plate (contains the interface ports)

3 Rear door (for jam access)

4 Serial number and product number label

5 Power connection

Printer rear view (M610/M611/M612)

Figure 8-4 Printer rear view (M610/M611/M612)

3
2
1
Number Description

1 Slot for a cable-type security lock

2 Formatter plate (contains the interface ports)

3 Power connection

4 Serial number and product number label

5 Rear door (for jam access)

528 Chapter 8 Removal and replacement ENWW


Printer front view (MFP)
Identify the parts on the front of the printer (MFP).

Printer front view (M631/M632/M634)

Figure 8-5 Printer front view (M631/M632/M634)

2 3
1
4
5
6
12 7
1

8
2 9
11 10 21

13 22
20
14
23
15

24
3

19 3

16
18
17

Number Description Number Description

1 Control panel with color touchscreen display 13 Walk-up USB port


(tilts up for easier viewing)

2 Document-feeder input tray 14 Output bin

3 Document-feeder output bin 15 Output bin extension

4 Document-feeder output extension (extend 16 Tray 3


this when scanning longer—such as legal—
paper)

5 Scanner assembly 17 Tray 4

6 Right door (access for clearing jams) 18 Tray 5

ENWW Assembly locations 529


Number Description Number Description

7 Tray 1 (multipurpose tray) 19 3x550-sheet tray (included with the M631z;


optional for the M631dn, M631h, M632h,
and M633fh)

8 Formatter (contains the interface ports) 20 HP Stapling Mailbox (included with the
M631z, M632z, and M633z)

9 Slot for a cable-type security lock 21 Hardware integration pocket (for connecting
accessories and third-party devices)

10 Power connection 22 Keyboard (M632z and M633z only. Pull the


keyboard straight out to use it.)

11 Tray 2 23 Stapler door (included with the M631z,


M632z, and M633z

12 On/off button 24 1x550-sheet tray and 2,100-sheet high-


capacity input tray (included with the M632z
and M633z; optional for the M631dn,
M631h, M632h, and M633fh)

530 Chapter 8 Removal and replacement ENWW


Printer front view (M634/M635/M636)

Figure 8-6 Printer front view (M634/M635/M636)


2 3
1
4
5
6
12 7
1

8
2 9
11 10 19

15 20
18
14
21
13

16 3

22
17 3

Number Description Number Description

1 Control panel with color touchscreen display 12 On/off button


(tilts up for easier viewing)

13 Walk-up USB port

2 Document-feeder input tray 14 Output bin

3 Document-feeder output bin 15 Output bin extension

4 Document-feeder output extension (extend 16 1 x 550-sheet paper feeder with stand


this when scanning longer—such as legal— (included with the M635fht; optional for the
paper) M634dn, M634h, M634z M635h, M635z,
M636fh, and M636z)

5 Scanner assembly 17 3 x 550-sheet paper feeder with stand


(included with the M634z; optional for the
M634dn, M634h, M635fht, M635h, M635z,
M636fh, and M636z)

6 Right door (access for clearing jams) 18 HP Stapling Mailbox (included with the
M634z, M635z, and M636z)

7 Tray 1 (multipurpose tray) 19 Hardware integration pocket (for connecting


accessories and third-party devices)

ENWW Assembly locations 531


Number Description Number Description

8 Formatter (contains the interface ports) 20 Keyboard (M634h, M635z, and M636z only.
Pull the keyboard straight out to use it.)

9 Slot for a cable-type security lock 21 Stapler door (included with the M634z,
M635z, and M636z)

10 Power connection 22 1x550-sheet tray and 2,000-sheet high-


capacity input tray (included with the M635z
and M636z; optional for the M634dn,
M634h, M634z, M635fht, M635h, and
M636fh)

11 Tray 2 23 Stapler door (included with the M631z,


M632z, and M633z

Printer back view (MFP)


Identify the parts on the back of the printer (MFP).

Figure 8-7 Printer rear view (MFP)


1
2

5
Number Description

1 Document feeder cover release latch

2 Document-feeder cover (access for clearing jams)

3 Cartridge door release button

4 Cartridge door (access to the toner cartridge)

5 Serial number and product number label

532 Chapter 8 Removal and replacement ENWW


Main assemblies (base printer)
View printer base main assemblies diagrams.

Major components (base printer)

Figure 8-8 Printer base (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), main


assemblies (1 of 2)

Item Description Item Description

1 Laser scanner assembly 6 Fuser drive assembly

2 Tray 2 7 Developer drive assembly

3 Fuser 8 Main drive assembly

4 Transfer assembly 9 Lifter drive assembly

5 Feed frame assembly 10 Cartridge (toner) tray assembly

ENWW Assembly locations 533


Figure 8-9 Printer base (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), main
assemblies (2 of 2)

Item Description

1 Delivery assembly

2 Registration assembly

3 Pickup assembly

Figure 8-10 Printer base (E60075/E60155/E60165/E60175), main assemblies

Item Description

1 Inner cover

2 Laser shutter holder assembly

3 Front door link assembly

534 Chapter 8 Removal and replacement ENWW


Figure 8-11 Printer base (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), main
assemblies (1 of 2)

Item Description Item Description

1 Laser scanner assembly 6 Fuser drive assembly

2 Tray 2 7 Developer drive assembly

3 Fuser 8 Main drive assembly

4 Transfer assembly 9 Lifter drive assembly

5 Feed frame assembly 10 Cartridge (toner) tray assembly

ENWW Assembly locations 535


Figure 8-12 Printer base (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), main
assemblies (2 of 2)

Item Description

1 Delivery assembly

2 Registration assembly

3 Pickup assembly

Figure 8-13 Printer base (E62565/E62575/E62655/E62665/E62675), main assemblies

Item Description

1 Left door link assembly

536 Chapter 8 Removal and replacement ENWW


PCAs (base printer)

Figure 8-14 Printer base, printed circuit assemblies (PCAs)

Item Description

1 Low-voltage power supply (LVPS) PCA

2 DC controller PCA

3 High-voltage power supply (HVPS) PCA

Rollers and pads (base printer)

Figure 8-15 Printer base (M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175), roller


assemblies

Item Description Item Description

1 Tray 1 pickup roller 4 Tray 2 pickup roller assembly

ENWW Assembly locations 537


Item Description Item Description

2 Tray 1 separation roller 5 Tray 2 retard roller assembly

3 Transfer roller assembly

Figure 8-16 Printer base (M631/M632/M633/E62555/E62565/E62575/E62655/E62665/E62675), roller


assemblies

Item Description Item Description

1 Tray 1 pickup roller 4 Tray 2 pickup roller assembly

2 Tray 1 separation roller 5 Tray 2 retard roller assembly

3 Transfer roller assembly

Main assemblies (1x550-sheet paper feeder)


View 1x550-sheet paper feeder main assemblies diagrams.

538 Chapter 8 Removal and replacement ENWW


Major components (1x550-sheet paper feeder)

Figure 8-17 1x550-sheet paper feeder, main assemblies (M607/M608/M609/E60055/E60065/E60075/


E60155/E60165/E60175)

Item Description Item Description

1 Lifter drive assembly 4 PF retard roller assembly

2 Drive assembly 5 PF pickup roller assembly

3 Pickup assembly

ENWW Assembly locations 539


Figure 8-18 1x550-sheet paper feeder, main assemblies (M631/M632/M633/E62555/E62565/E62575/
E62655/E62665/E62675)

Item Description Item Description

1 Lifter drive assembly 4 Pickup assembly

2 Drive assembly 5 PF retard roller assembly

3 Auto close assembly 6 PF pickup roller assembly

540 Chapter 8 Removal and replacement ENWW


PCAs (1x550-sheet paper feeder)

Figure 8-19 1x550-sheet paper feeder, printed circuit assemblies (PCAs)

Item Description

1 Paper feeder controller PCA

Main assemblies (1x550-sheet paper deck)


View 1x550-sheet paper deck main assemblies diagrams.

ENWW Assembly locations 541


Major components (1x550-sheet paper deck)

Figure 8-20 1x550-sheet paper deck, main assemblies (1 of 2)

Item Description Item Description

1 Cassette auto close assembly 3 Cassette drive assembly

2 Cassette lifter drive assembly

542 Chapter 8 Removal and replacement ENWW


Figure 8-21 1x550-sheet paper deck, main assemblies (2 of 2)

Item Description Item Description

1 Cassette pickup assembly 3 PD pickup roller assembly

2 PD retard roller assembly

ENWW Assembly locations 543


PCAs (1x550-sheet paper deck)

Figure 8-22 1x550-sheet paper deck, printed circuit assemblies (PCAs)

Item Description

1 Paper feeder controller PCA

Main assemblies (3x550-sheet paper deck)


View 3x550-sheet paper deck main assemblies diagrams.

544 Chapter 8 Removal and replacement ENWW


Major components (3x550-sheet paper deck)

Figure 8-23 3x550-sheet paper deck, main assemblies (1 of 2)

Item Description Item Description

1 Cassette 1 auto close assembly 6 Cassette 2 lifter drive assembly

2 Cassette 2 auto close assembly 7 Cassette 1 drive assembly

3 Cassette 3 auto close assembly 8 Cassette 2 drive assembly

4 Cassette 1 lifter drive assembly 9 Cassette 3 drive assembly

6 Cassette 2 lifter drive assembly

ENWW Assembly locations 545


Figure 8-24 3x550-sheet paper deck, main assemblies (2 of 2)

Item Description Item Description

1 Cassette 1 pickup assembly 6 PD 3 retard roller assembly

2 Cassette 2 pickup assembly 7 PD 1 pickup roller assembly

3 Cassette 3 pickup assembly 8 PD 2 pickup roller assembly

4 PD 1 retard roller assembly 9 PD 3 pickup roller assembly

6 PD 2 retard roller assembly

546 Chapter 8 Removal and replacement ENWW


PCAs (3x550-sheet paper deck)

Figure 8-25 3x550-sheet paper deck, printed circuit assemblies (PCAs)

Item Description

1 Paper deck controller PCA

Main assemblies (2,100-sheet paper deck)


View 2,100-sheet paper deck main assemblies diagrams.

NOTE: The 2,100-sheet paper deck is for the M607/M608/M609/E60055/E60065/E60075/E60155/E60165/


E60175 printers.

ENWW Assembly locations 547


Major components (2,100-sheet paper deck)

Figure 8-26 2,100-sheet paper deck, main assemblies

Item Description Item Description

1 Drive assembly 3 HCI retard roller assembly

2 Pickup assembly 4 HCI pickup roller assembly

548 Chapter 8 Removal and replacement ENWW


PCAs (2,100-sheet paper deck)

Figure 8-27 2,100-sheet paper deck, printed circuit assemblies (PCAs)

Item Description

1 HCI controller PCA

Main assemblies (2,550-sheet paper deck)


View 2,550-sheet paper deck main assemblies diagrams.

NOTE: The 2,100-sheet paper deck is for the M631/M632/M633/E62555/E62565/E62575/E62655/E62665/


E62675 printers.

ENWW Assembly locations 549


Major components (2,550-sheet paper deck)

Figure 8-28 2,550-sheet paper deck, main assemblies (1 of2)

Item Description Item Description

1 Cassette auto close assembly 4 Cassette drive assembly

2 Cassette lifter drive assembly 5 Tray drive assembly

3 Tray auto close assembly 6 Tray lifter drive assembly

550 Chapter 8 Removal and replacement ENWW


Figure 8-29 2,550-sheet paper deck, main assemblies (2 of2)

Item Description Item Description

1 Cassette pickup assembly 3 PD retard roller assembly

2 Tray pickup assembly 4 PD pickup roller assembly

ENWW Assembly locations 551


PCAs (2,550-sheet paper deck)

Figure 8-30 2,550-sheet paper deck, printed circuit assemblies (PCAs)

Item Description

1 HCI controller PCA

552 Chapter 8 Removal and replacement ENWW


Removal and replacement (MFP M631/M632/M633/M634/M635/
M636/E62555/E62565/E62575/E62655/E62665/E62675)
Learn about repair and replacement procedures for the MFP M631/M632/M633/M634/M635/M636/E62555/
E62565/E62575/E62655/E62665/E62675 printers.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 553


E62665/E62675)
Customer self-repair (CSR) A parts and accessories
Customer self-repair (CSR) A parts are parts that a customer replaces without assistance from a field technician.
These parts can be replaced without the use of any tools.

554 Chapter 8 Removal and replacement ENWW


Removal and replacement: Fuser
This document provides the procedures to remove and replace the fuser.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-6 Part information

Part number Part description

RM2-1256-020cn Fuser Kit 110v

RM2-1257-020cn Fuser Kit 220v

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the fuser

Follow these steps to remove the fuser.

1. Do one of the following to locate the fuser:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

WARNING! The fuser might be hot. Always wait for the fuser to cool before removing.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 555


E62665/E62675)
Figure 8-31 Open the rear door or open the right door

2. Hold the handles of the fuser and pull it out of the printer to remove it.

NOTE: The image shown is for the M631/M632/M633/E62555/E65565/E62575/E62655/E62665/


E62675 printers, however the removal process is the same for M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175 printers after you have located the fuser in step 1.

Figure 8-32 Remove the fuser

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

556 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the fuser

Follow these steps to install the fuser.

1. Hold the handles of the fuser and install it into the printer in the direction indicated by the arrow.

NOTE: The image shown is for the M631/M632/M633/E62555/E65565/E62575/E62655/E62665/


E62675 printers, however the install process is the same for M607/M608/M609/E60055/E60065/E60075/
E60155/E60165/E60175 printers after you have located the fuser install location.

Figure 8-33 Install the fuser

2. Do one of the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 557


E62665/E62675)
a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Close the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Close the right door.

Figure 8-34 Close the rear door or close the right door

558 Chapter 8 Removal and replacement ENWW


Removal and replacement: Tray 1 pickup roller
This document provides the procedures to remove and replace the tray 1 pickup roller.

View a video of how to remove and replace the tray 1 pickup roller.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-7 Part information

Part number Part description

J8J70-67903 Tray 1 Kit (pickup roller and separation roller)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray 1 pickup roller

Follow these steps to remove the tray 1 pickup roller.

1. Do the following:

a. Open the tray 1.

b. Release two tabs (callout 1).

c. Remove the tray 1 pickup roller cover (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 559


E62665/E62675)
Figure 8-35 Release two tabs and remove the pickup roller cover

2. Do the following:

a. Release two tabs (callout 1).

b. Remove the tray 1 pickup roller (callout 2).

Figure 8-36 Release two tabs and remove the pickup roller

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

560 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the tray 1 pickup roller

Follow these steps to install the tray 1 pickup roller.

1. Do the following:

a. Hold open two tabs (callout 1).

b. Install the tray 1 pickup roller (callout 2).

c. Release two tabs (callout 1).

Figure 8-37 Install the pickup roller and release two tabs

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 561


E62665/E62675)
2. Do the following:

a. Install the tray 1 pickup roller cover (callout 2).

b. Close the two tabs (callout 1).

c. Close the tray 1.

Figure 8-38 Install the pickup roller cover and close two tabs

562 Chapter 8 Removal and replacement ENWW


Removal and replacement: Tray 1 separation roller
This document provides the procedures to remove and replace the tray 1 separation roller.

View a video of how to remove and replace the tray 1 separation roller.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-8 Part information

Part number Part description

J8J70-67903 Tray 1 Kit (pickup roller and separation roller)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray 1 separation roller

Follow these steps to remove the tray 1 separation roller.

1. Do the following:

a. Open the tray 1.

b. Release two hinge shafts (callout 1).

c. Hold up the lifting plate (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 563


E62665/E62675)
Figure 8-39 Release two hinge shafts and hold up the lifting plate

2. Do the following:

a. Release one tab (callout 1).

b. Open the tray 1 separation roller cover (callout 2).

Figure 8-40 Release one tab and open the cover

3. Do the following:

a. Release one tab (callout 1).

b. Remove the tray 1 separation roller (callout 2).

564 Chapter 8 Removal and replacement ENWW


Figure 8-41 Release one tab and remove the tray 1 separation roller

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the tray 1 separation roller

Follow these steps to install the tray 1 separation roller.

1. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 565


E62665/E62675)
a. Hold open one tab (callout 1).

b. Install the tray 1 separation roller (callout 2).

Figure 8-42 Open one tab and install the tray 1 separation roller

2. Do the following:

a. Release one tab (callout 1).

b. Close the tray 1 separation roller cover (callout 2).

Figure 8-43 Release one tab and close the cover

3. Do the following:

566 Chapter 8 Removal and replacement ENWW


a. Hold up the lifting plate (callout 2).

b. Attach two hinge shafts (callout 1).

c. Close the tray 1.

Figure 8-44 Hold up the lifting plate and attach two hinge shafts

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 567


E62665/E62675)
Removal and replacement: Secondary transfer roller
This document provides the procedures to remove and replace the secondary transfer roller.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts .

Table 8-9 Part information

Part number Part description

RM2-6800-000cn Secondary transfer roller kit

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test


No post service test is available for this assembly.

Remove the secondary transfer roller:

Follow these steps to remove the secondary transfer roller:.

1. Do the following:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

568 Chapter 8 Removal and replacement ENWW


Figure 8-45 Open the rear door or the right door

2. Locate the secondary transfer roller within the transfer assembly.

Figure 8-46 Locate the secondary transfer roller

3. Do the following:

a. At each end of the secondary transfer roller, release two tabs.

b. Lift up and remove the secondary transfer roller assembly in the direction indicated by the arrows.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 569


E62665/E62675)
Figure 8-47 Release four tabs and remove the secondary transfer roller

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the secondary transfer roller:

Follow these steps to install the secondary transfer roller:.

1. At each end of the secondary transfer roller, pinch two tabs together to install it.

570 Chapter 8 Removal and replacement ENWW


Figure 8-48 Pinch together the four tabs and install the secondary transfer roller

2. To correctly seat the secondary transfer roller, make sure that the pin on each end is aligned in the grooves
of the transfer assembly.

Figure 8-49 Align the end pins of the secondary transfer roller in the grooves

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 571


E62665/E62675)
3. Press down on each end of the secondary transfer roller and make sure it snaps into place.

Figure 8-50 Press down and snap the ends into place

4. On the transfer assembly, lift up the left end tab.

Figure 8-51 Lift up the transfer assembly left end tab

5. Do the following:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Close the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Close the right door.

572 Chapter 8 Removal and replacement ENWW


Figure 8-52 Close the rear door or close the right door

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 573


E62665/E62675)
Removal and replacement: Document feeder rollers
This document provides the procedures to remove and replace the document feeder rollers.

View a video on how to remove and replace the document feeder rollers.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-10 Part information

Part number Part description

5851-7202 Document feeder rollers replacement kit

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the document feeder rollers

Follow these steps to remove the document feeder rollers.

1. Open the document feeder cover.

574 Chapter 8 Removal and replacement ENWW


Figure 8-53 Open the document feeder cover

2. Rotate the blue locking lever down.

Figure 8-54 Rotate the blue locking lever down

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 575


E62665/E62675)
3. Slide the locking lever toward the front of the printer, in the direction indicated by the arrow.

Figure 8-55 Slide the locking lever toward the front

4. Grasp both sides of the document feeder pick roller (callout 1), and then remove the roller assembly in the
direction indicated by the arrow (callout 2).

Figure 8-56 Remove the pick roller

576 Chapter 8 Removal and replacement ENWW


5. Open the document feeder separation roller cover in the direction indicated by the arrow.

Figure 8-57 Open the separation roller cover

6. Lift the document feeder separation roller (callout 1), and then remove the roller assembly in the direction
indicated by the arrow (callout 2).

Figure 8-58 Remove the separation roller

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 577


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the document feeder rollers

Follow these steps to install the document feeder rollers.

1. Insert the left end of the replacement separation roller into the document feeder location (callout 1), and
then press the roller assembly down as indicated by the arrow (callout 2).

Figure 8-59 Install the separation roller

2
1

578 Chapter 8 Removal and replacement ENWW


2. Close the document feeder separation roller cover in the direction indicated by the arrow.

Figure 8-60 Close the separation roller cover

3. Insert the left end of the replacement pick roller assembly into the document feeder location as indicated.

Figure 8-61 Install the pick roller

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 579


E62665/E62675)
4. Slide the locking lever toward the back of the printer to secure the document feeder pick roller.

Figure 8-62 Slide the locking lever toward the back

5. Rotate the pick roller assembly up into the holder (callout 1), and then slide the blue locking lever toward
the back of the printer (callout 2).

Figure 8-63 Rotate the pick roller up and slide the blue locking lever towards the back

2
1

580 Chapter 8 Removal and replacement ENWW


6. Rotate the blue locking lever up.

Figure 8-64 Rotate the blue locking lever up

7. Close the document feeder cover.

Figure 8-65 Close the document feeder cover

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 581


E62665/E62675)
Removal and replacement: White backing and retention clips
This document provides the procedures to remove and replace the white backing and retention clips.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-11 Part information

Part numbers Part description

5851-7206 White backing and retention clips A4 kit

5851-7207 White backing retention clips (only) kit

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Print a page and make sure that the toner is fused to the page properly.

Remove the white backing and retention clips

Follow these steps to remove the white backing and retention clips.

1. Open the document feeder.

582 Chapter 8 Removal and replacement ENWW


Figure 8-66 Open the document feeder

2. Grasp the edge of the white backing, and then firmly pull it away from the document feeder to remove the
white backing and the retention clips.

NOTE: The clips are still attached to the white backing when it is removed.

Figure 8-67 Remove the white backing

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 583


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the white backing and retention clips

Follow these steps to install the white backing and retention clips.

1. Verify that the springs are positioned correctly on each of the retention clips provided in the replacement
kit.

Figure 8-68 Verify spring positions

584 Chapter 8 Removal and replacement ENWW


2. In the location where the white backing was removed, install seven retention clips in the document feeder.
Align the tabs on the clip with the slots in the document feeder.

Figure 8-69 Install seven retention clips

3. Press on each retention clip to make sure that they are fully installed. You will hear an audible click when
the clip is correctly installed.

Figure 8-70 Press on each clip

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 585


E62665/E62675)
4. Peel an adhesive square off of the backing sheet.

Figure 8-71 Remove an adhesive square

5. Attach an adhesive square to each retention clip on the document feeder.

NOTE: Do not remove the protective film off of the top of the adhesive square yet.

Figure 8-72 Attach the adhesive squares on each retention clip

586 Chapter 8 Removal and replacement ENWW


6. Remove the protective film off of each adhesive square.

Figure 8-73 Remove the protective film

7. Position the white backing on the image scanner glass. Make sure that the corner with the embossed arrow
on the backing is positioned against the corner with the white arrow on the scanner.

Figure 8-74 Position the white backing

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 587


E62665/E62675)
8. Close the document feeder.

Figure 8-75 Close the document feeder

9. Open the document feeder.

Figure 8-76 Open the document feeder

588 Chapter 8 Removal and replacement ENWW


10. Press on the white backing at the location of each retention clip to ensure that the backing is securely
attached to the adhesive on the clips.

Figure 8-77 Press on the white backing

11. Close the document feeder.

Figure 8-78 Close the document feeder

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 589


E62665/E62675)
Removal and replacement: Hard-disk drive (HDD)
This document provides the procedures to remove and replace the hard-disk drive (HDD).

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-12 Part information

Part number Part description

5851-6712 500 GB hard disk drive kit

B5L29-67903 Kit-secure HDD, 500 GB FIPS

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

590 Chapter 8 Removal and replacement ENWW


Figure 8-79 Release two thumb screws and remove the formatter cover

2
1

Remove the hard-disk drive (HDD)

Follow these steps to remove the hard-disk drive (HDD).

1. Do the following:

a. Release the hard-disk drive (HDD) locking connector (callout 1).

b. Pinch the retainer (callout 2) to release it.

CAUTION: Electrostatic sensitive (ESD) parts. Always touch the sheet‑metal chassis to provide a
static ground before touching an ESD‑sensitive part.

Figure 8-80 Release the HDD locking connector and pinch the retainer to release it

2. Do the following:

a. Rotate the connector end of the HDD out and away from the formatter (callout 1).

b. Slide the HDD away from the formatter cage, in the direction indicated by the arrow (callout 2), and
remove it.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 591


E62665/E62675)
Figure 8-81 Rotate the HDD away from the formatter and remove the HDD

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the hard-disk drive (HDD)

Follow these steps to install the hard-disk drive (HDD).

592 Chapter 8 Removal and replacement ENWW


1. Before proceeding, take note of the location of the slot (callout 1) in the sheet metal where the HDD cradle
mounting tab (callout 2) must be installed.

Figure 8-82 Locate the slot where the HDD mounting tab is installed

2. Do the following:

a. Insert the HDD cradle mounting tab into the slot in the sheet metal.

b. Slide the HDD toward the formatter cage (callout 1) to fully install the tab in the sheet metal.

c. Rotate the connector end (callout 2) of the HDD toward the formatter.

Figure 8-83 Install the tab into the slot and rotate the connector end

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 593


E62665/E62675)
3. Make sure that the locking connector (callout 1) latches and that the standoff (callout 2) engages with the
slot in the formatter.

NOTE: It might be necessary to pinch the retainer to engage it with the slot.

Figure 8-84 The locking connector is latched and the standoff is engaged with the slot

Install the formatter cover

Follow these steps to install the formatter cover.

▲ Slide the formatter cover onto the printer in the direction indicated by the arrow (callout 1), and then
tighten two thumb screws (callout 2).

NOTE:

Figure 8-85 Slide on the formatter cover and tighten two thumb screws

1
2

594 Chapter 8 Removal and replacement ENWW


Removal and replacement: Dual in-line memory module (DIMM)
This document provides the procedures to remove and replace the DIMM.

View a video of how to remove and replace the DIMM.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-13 Part information

Part number Part description

E5K48-67902 DIMM kit (1 GB DDR3 x32 144 Pin 800 MHz)

5851-6581 DIMM kit (2 GB DDR3 x32 144 Pin 800 MHz)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 595


E62665/E62675)
a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-86 Release two thumb screws and remove the formatter cover

2
1

Remove the DIMM

Follow these steps to remove the DIMM.

1. Do the following:

a. If a hard disk drive (HDD) is not installed, skip the next two steps and go to step 3.

b. On the HDD, release the locking connector (callout 1), and then pinch the retainer (callout 2) to
release it.

CAUTION: Electrostatic sensitive (ESD) parts. Always touch the sheet‑metal chassis to provide a
static ground before touching an ESD‑sensitive part.

Figure 8-87 Release the HDD locking connector and pinch the retainer to release it

2. Do the following:

596 Chapter 8 Removal and replacement ENWW


a. Rotate the connector end of the HDD out and away from the formatter (callout 1).

b. Slide the HDD away from the formatter cage (callout 2) and remove it.

Figure 8-88 Rotate the HDD away from the formatter and remove the HDD

3. Locate the DIMM component on the formatter.

Figure 8-89 Locate the DIMM on the formatter

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 597


E62665/E62675)
4. Release two locking arms (callout 1), and then allow the top edge of the DIMM to pivot away from the
holder (callout 2).

Figure 8-90 Release two locking arms and pivot the DIMM away from the holder

5. Lift up and remove the DIMM in the direction indicated by the arrow.

Figure 8-91 Lift up and remove the DIMM

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

598 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the DIMM

Follow these steps to install the DIMM.

1. Insert the replacement DIMM down into the DIMM holder on the formatter in the direction indicated by the
arrow.

Figure 8-92 Insert the DIMM into the holder

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 599


E62665/E62675)
2. Pivot the edge of the DIMM toward the holder (callout 1) and then make sure that the two locking arms
snap into place (callout 2).

Figure 8-93 Pivot the DIMM into the holder and secure the two locking arms

3. Do the following:

a. If a hard disk drive (HDD) is not installed, steps 8, 9 and 10 are not necessary.

b. Before proceeding, take note of the location of the slot in the sheet metal (callout 1) where the HDD
cradle mounting tab (callout 2) must be installed.

Figure 8-94 Locate the slot where the HDD mounting tab is installed

4. Do the following:

600 Chapter 8 Removal and replacement ENWW


a. Insert the HDD cradle mounting tab into the slot in the sheet metal.

b. Slide the HDD to toward the formatter cage (callout 1) to fully install the tab in the sheet metal.

c. Rotate the connector end (callout 2) of the HDD toward the formatter.

Figure 8-95 Install the tab into the slot and rotate the connector end

5. Make sure that the locking connector (callout 1) latches and that the standoff (callout 2) engages with the
slot in the formatter.

NOTE: It might be necessary to pinch the retainer to engage it with the slot.

Figure 8-96 The locking connector is latched and the standoff is engaged with the slot

Install the formatter cover

Follow these steps to install the formatter cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 601


E62665/E62675)
▲ Slide the formatter cover onto the printer in the direction indicated by the arrow (callout 1), and then
tighten two thumb screws (callout 2).

NOTE:

Figure 8-97 Slide on the formatter cover and tighten two thumb screws

1
2

602 Chapter 8 Removal and replacement ENWW


Removal and replacement: Fax PCA
This document provides the procedures to remove and replace the fax PCA.

View a video of how to remove and replace the fax PCA.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-14 Part information

Part number Part description

A2W77-67910 Analog fax kit

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 603


E62665/E62675)
Figure 8-98 Release two thumb screws and remove the formatter cover

2
1

Remove the fax PCA

Follow these steps to remove the fax PCA.

1. Locate the fax PCA on the formatter.

CAUTION: Electrostatic sensitive (ESD) parts. Always touch the sheet‑metal chassis to provide a static
ground before touching an ESD‑sensitive part.

Figure 8-99 Locate the fax PCA

604 Chapter 8 Removal and replacement ENWW


2. Rotate the end of the fax PCA away from the formatter (callout 1) to disconnect the connector, and then
slide the PCA away from the formatter (callout 2) to remove it.

Figure 8-100 Remove the fax PCA

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 605


E62665/E62675)
Install the fax PCA

Follow these steps to install the fax PCA.

▲ To install the replacement fax PCA, do the following:

a. Position the telephone port on the end of the fax PCA through the opening in the formatter case
(callout 1).

b. Rotate the connector end toward the formatter (callout 2), and then install the connector on the fax
PCA into the connector on the formatter.

Figure 8-101 Install the fax PCA

1
2

Install the formatter cover

Follow these steps to install the formatter cover.

▲ Slide the formatter cover onto the printer in the direction indicated by the arrow (callout 1), and then
tighten two thumb screws (callout 2).

NOTE:

606 Chapter 8 Removal and replacement ENWW


Figure 8-102 Slide on the formatter cover and tighten two thumb screws

1
2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 607


E62665/E62675)
Removal and replacement: Internal USB ports/AA module
This document provides the procedures to install the internal USB ports/AA module.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-15 Part information

Part number Part description

B5L28-67902 Two internal USB ports kit

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

608 Chapter 8 Removal and replacement ENWW


Figure 8-103 Release two thumb screws and remove the formatter cover

2
1

Install the USB ports/AA module

Follow these steps to install the USB ports/AA module.

1. From the internal USB ports/AA module accessory kit, obtain the following items:

a. The small PCA board.

b. The PCA mounting cradle.

c. The double-cable (B5L24–60106).

Figure 8-104 Accesory kit items that are required

B5L24-60106

E6B67-60104

B5L46-60115

F2A76-60115

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 609


E62665/E62675)
2. Locate the empty space in the upper right corner where the internal USB ports/AA module will be installed.

Figure 8-105 Locate the space for installing the internal USB ports/AA module

3. Do the following:

a. Hold the small PCA and the PCA mounting cradle in the correct orientation.

b. Align the top and bottom cutouts of the PCA on the tabs of the PCA mounting cradle.

c. Secure the small PCA on the PCA mounting cradle until it snaps in place.

Figure 8-106 Mount the PCA on the PCA mounting cradle and snap it in place

610 Chapter 8 Removal and replacement ENWW


4. Attach the large white connector end of the double cable to the large connector receptacle on the small
PCA board.

Figure 8-107 Attach the large white connector to the PCA

5. Do the following:

a. Hold the small PCA attached to the PCA mounting cradle in the correct orientation, with the attached
cable at the bottom.

b. In the upper right corner of the formatter cage area, locate the upper and lower sheet metal hooks.

c. Slide the assembly and mount it so that the upper and lower tabs of the PCA mounting cradle slide
into the sheet metal hooks.

Figure 8-108 Mount the assembly on the sheet metal hooks

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 611


E62665/E62675)
6. On the formatter, disconnect the USB cable indicated by the arrow.

Figure 8-109 Disconnect one formatter USB cable

7. Connect the USB cable (disconnected from the formatter) to the USB connector on the small PCA as
indicated by the arrows.

NOTE: The USB connector on the small PCA is to the left of where the white connector of the double-
cable is installed.

Figure 8-110 Connect the formatter USB cable to the small PCA

612 Chapter 8 Removal and replacement ENWW


8. Connect the USB cable of the double-cable attached to the small PCA, to the USB connector on the
formatter as indicated by the arrow.

Figure 8-111 Connect the small PCA USB cable to the formatter USB connector

9. Connect the small white connector of the double-cable attached to the small PCA, to the matching
connector near the upper right edge of the formatter as indicated by the arrow.

Figure 8-112 Connect the small white connector from the small PCA to the formatter

Install the formatter cover

Follow these steps to install the formatter cover.

▲ Slide the formatter cover onto the printer in the direction indicated by the arrow (callout 1), and then
tighten two thumb screws (callout 2).

NOTE:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 613


E62665/E62675)
Figure 8-113 Slide on the formatter cover and tighten two thumb screws

1
2

614 Chapter 8 Removal and replacement ENWW


Removal and replacement: Foreign interface harness (FIH)
This document provides the procedures to install the foreign interface harness (FIH).

View a video of how to remove and replace the FIH.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-16 Part information

Foreign interface harness (FIH) part number

B5L31-67902 Foreign interface harness (FIH) kit

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Install the foreign interface harness (FIH)

Follow these steps to install the foreign interface harness (FIH).

1. From the foreign interface harness (FIH) accessory kit, locate the FIH cable.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 615


E62665/E62675)
Figure 8-114 Locate the FIH cable

2. Do the following:

a. Locate the USB port on the printer.

b. Plug the USB end of the FIH cable into the printer USB port.

Figure 8-115 Plug the FIH cable into the printer USB port

616 Chapter 8 Removal and replacement ENWW


Removal and replacement: Keyboard (Flow models)
This document provides the procedures to remove and replace the keyboard (Flow M631z/Flow M632z/Flow
M633z).

View a video of how to remove and replace the keyboard.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-17 Part information

Part number Part description

B5L47-67019 US English keyboard kit (AME)

B5L47-67020 UK English keyboard kit (EMEA)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Make sure that the printer initializes to a Ready state.

Access the menus by using the printer control panel, and then print a configuration page to make sure that the
printer is functioning correctly.

Remove the keyboard (Flow M631z/Flow M632z/Flow M633z)

Follow these steps to remove the keyboard (Flow M631z/Flow M632z/Flow M633z).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 617


E62665/E62675)
1. If the control panel is not fully tilted forward, tilt it forward now (callout 1) until it stops. Open the document
feeder (callout 2).

Figure 8-116 Tilt the control panel and open the document feeder

2. Beginning at the right side of the control-panel cover, carefully release five tabs along the top edge of the
cover.

Figure 8-117 Release five tabs

618 Chapter 8 Removal and replacement ENWW


3. Continue to rotate the top edge of the cover away from the printer, and then remove the cover.

Figure 8-118 Remove the cover

4. Open the connector latch to release the keyboard flat cable.

Figure 8-119 Disconnect the keyboard flat cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 619


E62665/E62675)
5. Slide the keyboard tray out until it stops.

Figure 8-120 Slide the keyboard tray out

6. Push up on the keyboard tray to release two tabs on the bottom of the tray, and then slide the tray toward
you to disengage the tabs.

Figure 8-121 Release two tabs

620 Chapter 8 Removal and replacement ENWW


7. Slide the keyboard tray all the way out of the printer to remove it.

Figure 8-122 Remove the keyboard

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the keyboard (Flow M631z/Flow M632z/Flow M633z)

Follow these steps to install the keyboard (Flow M631z/Flow M632z/Flow M633z).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 621


E62665/E62675)
1. Position the flat cable on the keyboard into the keyboard slot.

Figure 8-123 Position the flat cable in the slot

2. Slide the keyboard tray into the slot.

Figure 8-124 Slide the keyboard tray into the slot

622 Chapter 8 Removal and replacement ENWW


3. Make sure to feed the keyboard flat cable (callout 1) through the opening (callout 2) in the control-panel
base when installing the keyboard.

Figure 8-125 Check the keyboard flat cable

4. Close the connector latch to secure the keyboard flat cable.

IMPORTANT: Slightly tug on the cable to make sure that it is fully captured in the connector.

NOTE: When the connector latch is closed and the cable is correctly installed, the white line on the cable is
parallel to the connector latch.

Figure 8-126 Connect the keyboard flat cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 623


E62665/E62675)
5. Position the control-panel cover on the printer.

Figure 8-127 Install the cover

6. Beginning at the right side of the control-panel cover, install five tabs along the top edge of the cover.

Figure 8-128 Install five tabs

624 Chapter 8 Removal and replacement ENWW


7. Close the document feeder.

NOTE: Adjust the control panel to the desired angle.

TIP: If the keyboard is unresponsive after turning the printer on, check the flat cable installed in step 4.
Reinstall the cable if necessary.

Figure 8-129 Close the document feeder

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 625


E62665/E62675)
Customer self-repair (CSR) B parts and accessories
Customer self-repair (CSR) B parts are parts that a customer replaces without assistance from a field technician.
These parts might require the use of tools.

626 Chapter 8 Removal and replacement ENWW


Removal and replacement: Control panel (M631/M632/M633/E62555/E62565/E62575)
This document provides the procedures to remove and replace the control panel.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-18 Part information

Part number Part description

5851-7210 Control panel kit (203 mm 8 in display)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Make sure that the printer initializes to a Ready state.

Access the menus by using the printer control panel, and then print a configuration page to make sure that the
printer is functioning correctly.

Remove the control panel

Follow these steps to remove the control panel.

1. Tilt the control panel forward (callout 1), and then open the document feeder (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 627


E62665/E62675)
Figure 8-130 Tilt the control panel forward and open the document feeder

2. Beginning at the right side of the control-panel cover, carefully release five tabs along the top edge of the
cover.

Figure 8-131 Release five tabs

628 Chapter 8 Removal and replacement ENWW


3. Continue to rotate the top edge of the cover away from the printer, and then remove the cover.

Figure 8-132 Remove the cover

4. Keyboard models only: Lift up on the small, gray gate to release the keyboard flat cable.

Figure 8-133 Disconnect the keyboard flat cable (keyboard models only)

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 629


E62665/E62675)
5. Disconnect two connectors (callout 1), and then release the USB cable (callout 2) from the holder.

NOTE: Flow M632z only: Disconnect one connector (callout 3), release four tabs (callout 4), and then
remove the near-field communication (NFC) printed circuit board. Set this part aside to install on the
replacement control panel..

Figure 8-134 Disconnect connectors

6. Remove three thumbscrews (callout 1).

Figure 8-135 Remove three thumbscrews

630 Chapter 8 Removal and replacement ENWW


7. Lift the front of the control panel off of the printer (callout 1), and then slide it toward the front of the
printer (callout 2) to remove it.

Figure 8-136 Remove the control panel

1
2

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 631


E62665/E62675)
Install the control panel

Follow these steps to install the control panel.

1. Tilt the replacement control panel away from the base plate.

Figure 8-137 Tilt the control panel

2. Position the rear edge of the control panel in the printer (callout 1), and then lower the front edge down
(callout 2) to install it.

NOTE: Make sure that the control panel frame fits under the sheet metal tab on the right rear.

Keyboard models only: Make sure that the keyboard flat cable is accessible through the opening in the
control panel base before installing the screws in the next step.

Figure 8-138 Install the control panel

632 Chapter 8 Removal and replacement ENWW


3. Install three thumbscrews (callout 1).

Figure 8-139 Install three thumbscrews

4. Connect two connectors (callout 1) and install the USB cable (callout 2) in the holder.

Figure 8-140 Connect connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 633


E62665/E62675)
5. Keyboard models only: Make sure that the keyboard flat cable (callout 1) is fed through the opening
(callout 2) in the control panel base.

Figure 8-141 Check the keyboard flat cable (keyboard models only)

6. Keyboard models only: Close the connector latch to secure the keyboard flat cable.

Figure 8-142 Connect the keyboard flat cable (keyboard models only)

634 Chapter 8 Removal and replacement ENWW


7. Position the control panel cover on the printer.

Figure 8-143 Position the cover on the printer

8. Beginning at the right side of the control panel cover, install five tabs along the top edge of the cover.

Figure 8-144 Install five tabs

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 635


E62665/E62675)
9. Close the document feeder.

NOTE: Adjust the control panel to the desired angle.

Keyboard models only: If the keyboard is unresponsive after turning the printer on, check the flat cable
installed in step 6. Reinstall the cable if necessary.

Figure 8-145 Close the document feeder

636 Chapter 8 Removal and replacement ENWW


Removal and replacement: Trays 2-x rollers
Learn how to remove and replace the tray 2 separation and pickup rollers.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-19 Part information

Part number Part description

J8J70-67904 Tray roller kit

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray 2 separation and pickup rollers

Follow these steps to remove the tray 2 separation and pickup rollers.

1. Open the paper tray for which the rollers will be replaced.

CAUTION: Do not extend more than one paper tray at a time. Do not use the paper tray as a step. Keep
hands out of the paper trays when closing. All trays must be closed when moving the printer.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 637


E62665/E62675)
Figure 8-146 Open the paper tray to locate the rollers

2. Tray 2 rollers only: On the right side of the printer, open the right door.

Figure 8-147 Open the right door

638 Chapter 8 Removal and replacement ENWW


3. Tray 2 rollers only: Raise the transfer assembly.

Figure 8-148 Raise the transfer assembly

4. Tray 2 rollers only: Do the following:

● Lower the access cover.

● Go to step 9.

Figure 8-149 Lower the access cover

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 639


E62665/E62675)
5. Tray 3 rollers only: On the right side of the printer, open the right lower cover.

Figure 8-150 Open the right lower cover

6. Tray 3 rollers only: Do the following:

a. Lower the access cover.

b. Go to step 9.

Figure 8-151 Lower the access cover

640 Chapter 8 Removal and replacement ENWW


7. M631z/M632fht/Flow M632z/FlowM633z printers only: Open the right door of the paper feeder.

Figure 8-152 Open the paper feeder right door

8. M631z/M632fht/Flow M632z/FlowM633z printers only: Open the right door of the paper feeder.

a. Release the green tab, and then lower the feed assembly cover.

b. Go to step 9.

Figure 8-153 Lower the feed assembly cover

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 641


E62665/E62675)
9. Remove the orange separation roller tool from the packaging.

Figure 8-154 Remove the orange separation roller tool

10. Locate the separation roller.

Figure 8-155 Locate the separation roller

642 Chapter 8 Removal and replacement ENWW


11. Install the orange tool in the separation roller until it snaps into place.

Figure 8-156 Install the orange tool in the separation roller

12. Slide the roller to the left.

Figure 8-157 Slide the roller to the left

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 643


E62665/E62675)
13. Tilt the end of the tool down (callout 1), and then pull straight out of the printer (callout 2) to remove the
separation roller.

Figure 8-158 Tilt the tool down, and then remove the separation roller

14. Remove the orange tool from the separation roller.

NOTE: The tool will be used to install the new separation roller.

Figure 8-159 Remove the orange tool from the separation roller

644 Chapter 8 Removal and replacement ENWW


15. Locate the pickup and feed rollers.

Figure 8-160 Locate the pickup and feed rollers

16. Locate and pull down the blue tab to unlock the pickup and feed rollers.

Figure 8-161 Pull down the blue tab to unlock the pickup and feed rollers

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 645


E62665/E62675)
17. Use the blue tab as a handle to slide the rollers to the left to compress the left blue post until it clicks into
place.

Figure 8-162 Slide the blue tab left, compressing the left blue post until it clicks

18. Slightly move the rollers to the right to free them from the blue post. Make sure that the roller is clear of
the black post on the right.

Figure 8-163 Slightly move the rollers to the right to free them from the blue post

646 Chapter 8 Removal and replacement ENWW


19. Slightly lift up the front of the roller assembly (callout 1), and then pull the assembly away from the printer
(callout 2) to remove it.

Figure 8-164 Lift up the front of the roller assembly and pull away to remove it

1 2

20. If the left post does not stay in the locked position, press the end of the post left until it clicks into place.

Figure 8-165 Securely lock the left post into position by pressing the end left until it clicks

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 647


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the tray 2 separation and pickup rollers

Follow these steps to install the tray 2 separation and pickup rollers.

1. Align the arrow on the roller assembly with the arrow in the printer, and then slide the rollers into the
printer.

Figure 8-166 Align the roller assembly and slide the rollers into the printer

648 Chapter 8 Removal and replacement ENWW


2. Slide the rollers to the right onto the black shaft.

Figure 8-167 Slide the rollers to the right onto the black shaft

3. Confirm correct installation: The white hook on the top of the roller assembly (callout 1) will hook onto a
sheet metal plate (callout 2) when installed correctly.

Figure 8-168 Correctly install the white hook onto a sheet metal plate

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 649


E62665/E62675)
4. Locate the lever on the blue shaft on the left, and then release the lever by pressing upward.

NOTE: The blue shaft should spring to the right to click into position to hold the rollers in place.

Figure 8-169 Release the lever by pressing upward

5. Remove the orange tool from the roller assembly by pulling it away from the printer.

Figure 8-170 Remove the orange tool

650 Chapter 8 Removal and replacement ENWW


6. IMPORTANT: Pivot the tab up and snap it into place against the rollers to correctly lock the rollers in place.

NOTE: The blue arrow on the printer is hidden when the cover is correctly snapped into place.

Figure 8-171 Pivot the tab up and snap it to lock the rollers correctly in place

7. Incorrect installation: If the rollers are hanging, or at an angle, they are not installed correctly.

Figure 8-172 Rollers hanging at an angle are not installed correctly

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 651


E62665/E62675)
8. Correct installation: Make sure that the hook on the top of the rollers is attached to the metal chassis plate
inside the printer. If the rollers are not installed correctly, go back to step 2 and reinstall the assembly.

Figure 8-173 Correctly attach the rollers top hook to the metal chassis plate inside the printer

9. Install the orange separation roller tool onto the replacement separation roller.

NOTE: The tool will snap into place when it is fully installed.

Figure 8-174 Install the replacement separation roller onto the orange tool

652 Chapter 8 Removal and replacement ENWW


10. Tilt the orange tool slightly away from the printer, and then install the roller into the printer so that the
opening in the roller (callout 1) fits over the white tab (callout 2) on the printer rail.

Figure 8-175 Slightly tilt the roller tool

1
2

11. When installed correctly, the embossed arrow on the roller case aligns with the white tab on the rail.

Figure 8-176 Install the roller over the white tab with the arrow aligned

12. Do the following:

a. Align the center of the roller with the end of the metal shaft.

b. Slide the roller to the right onto the metal shaft until it snaps into place.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 653


E62665/E62675)
Figure 8-177 Align the roller and slide it onto the metal shaft until it snaps into place

13. Remove the orange tool by pulling it away from the printer.

Figure 8-178 Remove the orange tool

654 Chapter 8 Removal and replacement ENWW


14. M631z/M632fht/Flow M632z/FlowM633z printers only: Raise the feed assembly cover and securely lock
the green tab.

Figure 8-179 Raise the feed assembly

15. M631z/M632fht/Flow M632z/FlowM633z printers only: Close the right door of the paper feeder.

Figure 8-180 Close the right door of the paper feeder

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 655


E62665/E62675)
16. Tray 3 rollers only: Raise the access cover.

Figure 8-181 Raise the access cover

17. Tray 3 rollers only: On the right side of the printer, close the right lower cover.

Figure 8-182 Close the right lower cover

656 Chapter 8 Removal and replacement ENWW


18. Tray 2 rollers only: Close the access cover.

Figure 8-183 Close the access cover

19. Tray 2 rollers only: On the right side of the printer, close the right door.

Figure 8-184 Close the door

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 657


E62665/E62675)
20. Close the paper tray for which the rollers were replaced.

Figure 8-185 Close the paper tray

658 Chapter 8 Removal and replacement ENWW


Removal and replacement: External panels, covers, and doors (base printer)
Learn how to remove and replace the printer external panels, covers, and doors.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 659


E62665/E62675)
Removal and replacement: Formatter cover
This document provides the procedures to remove and replace the formatter cover.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-20 Part information

Part number Part description

RM2-1317-000CN Formatter cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

660 Chapter 8 Removal and replacement ENWW


Figure 8-186 Release two thumb screws and remove the formatter cover

2
1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the formatter cover

Follow these steps to install the formatter cover.

▲ Slide the formatter cover onto the printer in the direction indicated by the arrow (callout 1), and then
tighten two thumb screws (callout 2).

NOTE:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 661


E62665/E62675)
Figure 8-187 Slide on the formatter cover and tighten two thumb screws

1
2

662 Chapter 8 Removal and replacement ENWW


Removal and replacement: Scanner control board (SCB) cover
This document provides the procedures to remove and replace the scanner control board (SCB)

View a video of how to remove and replace the scanner control board.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-21 Part information

Part number Part description

J8J64-67901 Image scanner whole unit kit (SCB cover included in kit)

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the scanner control board (SCB) cover

Follow these steps to remove the scanner control board (SCB) cover.

1. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 663


E62665/E62675)
Figure 8-188 Remove two screws

2. Rotate the SCB cover in the direction that the arrow indicates, and remove it.

NOTE: The SCB cover is included in the Scanner Whole Unit Kit for replacement part number ordering
purposes.

TIP: Reverse the removal steps to install the assembly.

Figure 8-189 Remove the SCB cover

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

664 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 665


E62665/E62675)
Removal and replacement: Rear cover
This document provides the procedures to remove and replace the rear cover.

View a video of how to remove and replace the rear cover.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-22 Part information

Part number Part description

RL2-1682-000CN Rear cover

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

666 Chapter 8 Removal and replacement ENWW


a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-190 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-191 Open the cartridge door

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 667


E62665/E62675)
2. Remove two screws (callout 1).

Figure 8-192 Remove two screws

3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-193 Slide the rear cover

668 Chapter 8 Removal and replacement ENWW


4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-194 Remove the rear cover

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 669


E62665/E62675)
Removal and replacement: Left lower cover
This document provides the procedures to remove and replace the left lower cover.

View a video of how to remove and replace the left lower cover.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-23 Part information

Part number Part description

RC4-8406-000CN Left lower cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

670 Chapter 8 Removal and replacement ENWW


Figure 8-195 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-196 Open the cartridge door

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 671


E62665/E62675)
2. Remove two screws (callout 1).

Figure 8-197 Remove two screws

3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-198 Slide the rear cover

672 Chapter 8 Removal and replacement ENWW


4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-199 Remove the rear cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

▲ Release one tab (callout 1), and then slide the cover (callout 2) in the direction of the arrow in the figure
below to remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-200 Remove the left lower cover

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 673


E62665/E62675)
Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

674 Chapter 8 Removal and replacement ENWW


Removal and replacement: Left door assembly
This document provides the procedures to remove and replace the left door assembly.

View a video of how to remove and replace the left door assembly.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-24 Part information

Part number Part description

RM2-0850-000CN Left door assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 675


E62665/E62675)
Figure 8-201 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-202 Open the cartridge door

676 Chapter 8 Removal and replacement ENWW


2. Remove two screws (callout 1).

Figure 8-203 Remove two screws

3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-204 Slide the rear cover

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 677


E62665/E62675)
4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-205 Remove the rear cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

▲ Release one tab (callout 1), and then slide the cover (callout 2) in the direction of the arrow in the figure
below to remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-206 Remove the left lower cover

678 Chapter 8 Removal and replacement ENWW


Remove the left door assembly

Follow these steps to remove the left door assembly.

1. Release two pins (callout 1).

Figure 8-207 Release two pins

2. Do the following:

a. Open the left door assembly.

b. Release two tabs (callout 1).

c. Release two hinges (callout 2) on both sides.

d. Remove the left door assembly (callout 3).

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 679


E62665/E62675)
Figure 8-208 Remove the left door assembly

2
3

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

680 Chapter 8 Removal and replacement ENWW


Removal and replacement: Image scanner front cover
This document provides the procedures to remove and replace the image scanner front cover.

View a video of how to remove and replace the image scanner front cover.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-25 Part information

Part number Part description

RC4-8399-000CN Image scanner front cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 681


E62665/E62675)
Figure 8-209 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-210 Disconnect three connectors

682 Chapter 8 Removal and replacement ENWW


3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-211 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-212 Open the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 683


E62665/E62675)
5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-213 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-214 Release two tabs on the ADF

684 Chapter 8 Removal and replacement ENWW


7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-215 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-216 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 685


E62665/E62675)
1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-217 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-218 Remove two screws

686 Chapter 8 Removal and replacement ENWW


3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-219 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-220 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 687


E62665/E62675)
Figure 8-221 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-222 Release the SCB cables

688 Chapter 8 Removal and replacement ENWW


3. Release the formatter cables from the cable guides (callout 1).

Figure 8-223 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-224 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 689


E62665/E62675)
b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-225 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-226 Remove four screws and release one cable

690 Chapter 8 Removal and replacement ENWW


7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-227 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-228 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 691


E62665/E62675)
3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-229 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-230 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

692 Chapter 8 Removal and replacement ENWW


9. Remove the right upper cover (callout 3).

Figure 8-231 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-232 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 693


E62665/E62675)
14. Remove the inner cover (callout 4).

Figure 8-233 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-234 Remove the right lower cover

1 2

694 Chapter 8 Removal and replacement ENWW


17. Remove two screws (callout 1).

Figure 8-235 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-236 Remove the cable guide

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 695


E62665/E62675)
19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-237 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-238 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

696 Chapter 8 Removal and replacement ENWW


a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-239 Remove the image scanner front cover

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 697


E62665/E62675)
Removal and replacement: Image scanner right cover
This document provides the procedures to remove and replace the image scanner right cover.

View a video of how to remove and replace the image scanner right cover.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-26 Part information

Part number Part description

RC4-8411-000CN Image scanner right cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

698 Chapter 8 Removal and replacement ENWW


Figure 8-240 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-241 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 699


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-242 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-243 Open the ADF

700 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-244 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-245 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 701


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-246 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-247 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

702 Chapter 8 Removal and replacement ENWW


1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-248 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-249 Remove two screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 703


E62665/E62675)
3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-250 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-251 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

704 Chapter 8 Removal and replacement ENWW


Figure 8-252 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-253 Release the SCB cables

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 705


E62665/E62675)
3. Release the formatter cables from the cable guides (callout 1).

Figure 8-254 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-255 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

706 Chapter 8 Removal and replacement ENWW


b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-256 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-257 Remove four screws and release one cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 707


E62665/E62675)
7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-258 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-259 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

708 Chapter 8 Removal and replacement ENWW


3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-260 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-261 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 709


E62665/E62675)
9. Remove the right upper cover (callout 3).

Figure 8-262 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-263 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

710 Chapter 8 Removal and replacement ENWW


14. Remove the inner cover (callout 4).

Figure 8-264 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-265 Remove the right lower cover

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 711


E62665/E62675)
17. Remove two screws (callout 1).

Figure 8-266 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-267 Remove the cable guide

712 Chapter 8 Removal and replacement ENWW


19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-268 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-269 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 713


E62665/E62675)
a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-270 Remove the image scanner front cover

Remove the image scanner right cover

Follow these steps to remove the image scanner right cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner right cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

714 Chapter 8 Removal and replacement ENWW


Figure 8-271 Remove the image scanner right cover

1 2

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 715


E62665/E62675)
Removal and replacement: Inlet cover
This document provides the procedures to remove and replace the inlet cover.

View a video of how to remove and replace the inlet cover.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-27 Part information

Part number Part description

RL2-1686-000CN Inlet cover

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

716 Chapter 8 Removal and replacement ENWW


Figure 8-272 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-273 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 717


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-274 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-275 Open the ADF

718 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-276 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-277 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 719


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-278 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-279 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

720 Chapter 8 Removal and replacement ENWW


1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-280 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-281 Remove two screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 721


E62665/E62675)
3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-282 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-283 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

722 Chapter 8 Removal and replacement ENWW


Figure 8-284 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-285 Release the SCB cables

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 723


E62665/E62675)
3. Release the formatter cables from the cable guides (callout 1).

Figure 8-286 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-287 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

724 Chapter 8 Removal and replacement ENWW


b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-288 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-289 Remove four screws and release one cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 725


E62665/E62675)
7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-290 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-291 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

726 Chapter 8 Removal and replacement ENWW


3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-292 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-293 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 727


E62665/E62675)
9. Remove the right upper cover (callout 3).

Figure 8-294 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-295 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

728 Chapter 8 Removal and replacement ENWW


14. Remove the inner cover (callout 4).

Figure 8-296 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-297 Remove the right lower cover

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 729


E62665/E62675)
17. Remove two screws (callout 1).

Figure 8-298 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-299 Remove the cable guide

730 Chapter 8 Removal and replacement ENWW


19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-300 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-301 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 731


E62665/E62675)
a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-302 Remove the image scanner front cover

Remove the inlet cover

Follow these steps to Remove the inlet cover.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Remove the cable (callout 2) from the cable guide (callout 3).

c. Release one tab (callout 4).

732 Chapter 8 Removal and replacement ENWW


d. Slide the cable guide (callout 5) in the direction the arrow indicates and remove it.

Figure 8-303 Disconnect one connector and release one tab

4 1
2 3
2. Do the following:

a. Open the right door assembly.

b. Remove two screws (callout 1).

Figure 8-304 Remove two screws

3. Do the following:

a. Release two tabs (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 733


E62665/E62675)
b. Remove the inlet cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-305 Remove the inlet cover

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

734 Chapter 8 Removal and replacement ENWW


Removal and replacement: Right upper cover
This document provides the procedures to remove and replace the right upper cover.

View a video of how to remove and replace the right upper cover.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-28 Part information

Part number Part description

RC4-8412-000CN Right upper cover

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 735


E62665/E62675)
Figure 8-306 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-307 Disconnect three connectors

736 Chapter 8 Removal and replacement ENWW


3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-308 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-309 Open the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 737


E62665/E62675)
5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-310 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-311 Release two tabs on the ADF

738 Chapter 8 Removal and replacement ENWW


7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-312 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-313 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 739


E62665/E62675)
1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-314 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-315 Remove two screws

740 Chapter 8 Removal and replacement ENWW


3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-316 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-317 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 741


E62665/E62675)
Figure 8-318 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-319 Release the SCB cables

742 Chapter 8 Removal and replacement ENWW


3. Release the formatter cables from the cable guides (callout 1).

Figure 8-320 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-321 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 743


E62665/E62675)
b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-322 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-323 Remove four screws and release one cable

744 Chapter 8 Removal and replacement ENWW


7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-324 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-325 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 745


E62665/E62675)
3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-326 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-327 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

746 Chapter 8 Removal and replacement ENWW


9. Remove the right upper cover (callout 3).

Figure 8-328 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-329 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 747


E62665/E62675)
14. Remove the inner cover (callout 4).

Figure 8-330 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-331 Remove the right lower cover

1 2

748 Chapter 8 Removal and replacement ENWW


17. Remove two screws (callout 1).

Figure 8-332 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-333 Remove the cable guide

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 749


E62665/E62675)
19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-334 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-335 Remove the inner finisher

Remove the left lower cover

Follow these steps to remove the left lower cover.

▲ Release one tab (callout 1), and then slide the cover (callout 2) in the direction of the arrow in the figure
below to remove it.

TIP: Reverse the removal steps to install the assembly.

750 Chapter 8 Removal and replacement ENWW


Figure 8-336 Remove the left lower cover

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-337 Remove the image scanner front cover

Remove the image scanner right cover

Follow these steps to remove the image scanner right cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 751


E62665/E62675)
▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner right cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-338 Remove the image scanner right cover

1 2

Remove the inlet cover

Follow these steps to Remove the inlet cover.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Remove the cable (callout 2) from the cable guide (callout 3).

c. Release one tab (callout 4).

752 Chapter 8 Removal and replacement ENWW


d. Slide the cable guide (callout 5) in the direction the arrow indicates and remove it.

Figure 8-339 Disconnect one connector and release one tab

4 1
2 3
2. Do the following:

a. Open the right door assembly.

b. Remove two screws (callout 1).

Figure 8-340 Remove two screws

3. Do the following:

a. Release two tabs (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 753


E62665/E62675)
b. Remove the inlet cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-341 Remove the inlet cover

2 1

Remove the right upper cover

Follow these steps to remove the right upper cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the right upper cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-342 Release one tab and slide right upper cover

754 Chapter 8 Removal and replacement ENWW


Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 755


E62665/E62675)
Removal and replacement: Image scanner upper cover
This document provides the procedures to remove and replace the image scanner upper cover.

View a video of how to remove and replace the image scanner upper cover.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-29 Part information

Part number Part description

RC4-8400-000CN Image scanner upper cover

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

756 Chapter 8 Removal and replacement ENWW


Figure 8-343 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-344 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 757


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-345 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-346 Open the ADF

758 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-347 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-348 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 759


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-349 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-350 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

760 Chapter 8 Removal and replacement ENWW


1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-351 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-352 Remove two screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 761


E62665/E62675)
3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-353 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-354 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

762 Chapter 8 Removal and replacement ENWW


Figure 8-355 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-356 Release the SCB cables

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 763


E62665/E62675)
3. Release the formatter cables from the cable guides (callout 1).

Figure 8-357 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-358 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

764 Chapter 8 Removal and replacement ENWW


b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-359 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-360 Remove four screws and release one cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 765


E62665/E62675)
7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-361 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-362 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

766 Chapter 8 Removal and replacement ENWW


3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-363 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-364 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 767


E62665/E62675)
9. Remove the right upper cover (callout 3).

Figure 8-365 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-366 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

768 Chapter 8 Removal and replacement ENWW


14. Remove the inner cover (callout 4).

Figure 8-367 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-368 Remove the right lower cover

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 769


E62665/E62675)
17. Remove two screws (callout 1).

Figure 8-369 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-370 Remove the cable guide

770 Chapter 8 Removal and replacement ENWW


19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-371 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-372 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 771


E62665/E62675)
a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-373 Remove the image scanner front cover

Remove the image scanner upper cover

Follow these steps to remove the image scanner upper cover.

▲ Lift up the image scanner upper cover (callout 1) and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-374 Lift and remove the image scanner upper cover

772 Chapter 8 Removal and replacement ENWW


Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 773


E62665/E62675)
Removal and replacement: Image scanner rear cover
This document provides the procedures to remove and replace the image scanner rear cover.

View a video of how to remove and replace the image scanner rear cover.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-30 Part information

Part number Part description

RC4-8401-000CN Image scanner rear cover

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

774 Chapter 8 Removal and replacement ENWW


Figure 8-375 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-376 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 775


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-377 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-378 Open the ADF

776 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-379 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-380 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 777


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-381 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-382 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

778 Chapter 8 Removal and replacement ENWW


1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-383 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-384 Remove two screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 779


E62665/E62675)
3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-385 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-386 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

780 Chapter 8 Removal and replacement ENWW


Figure 8-387 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-388 Release the SCB cables

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 781


E62665/E62675)
3. Release the formatter cables from the cable guides (callout 1).

Figure 8-389 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-390 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

782 Chapter 8 Removal and replacement ENWW


b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-391 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-392 Remove four screws and release one cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 783


E62665/E62675)
7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-393 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-394 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

784 Chapter 8 Removal and replacement ENWW


3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-395 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-396 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 785


E62665/E62675)
9. Remove the right upper cover (callout 3).

Figure 8-397 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-398 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

786 Chapter 8 Removal and replacement ENWW


14. Remove the inner cover (callout 4).

Figure 8-399 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-400 Remove the right lower cover

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 787


E62665/E62675)
17. Remove two screws (callout 1).

Figure 8-401 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-402 Remove the cable guide

788 Chapter 8 Removal and replacement ENWW


19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-403 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-404 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 789


E62665/E62675)
a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-405 Remove the image scanner front cover

Remove the image scanner upper cover

Follow these steps to remove the image scanner upper cover.

▲ Lift up the image scanner upper cover (callout 1) and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-406 Lift and remove the image scanner upper cover

790 Chapter 8 Removal and replacement ENWW


Remove the image scanner rear cover

Follow these steps to remove the image scanner rear cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner rear cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-407 Slide and remove the image scanner rear cover

1
2

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 791


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

792 Chapter 8 Removal and replacement ENWW


Removal and replacement: Front cover
This document provides the procedures to remove and replace the front cover assembly.

View a video of how to remove and replace the front cover assembly.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-31 Part information

Part number Part description

RM2-1321-000CN Front cover assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 793


E62665/E62675)
Figure 8-408 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-409 Disconnect three connectors

794 Chapter 8 Removal and replacement ENWW


3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-410 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-411 Open the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 795


E62665/E62675)
5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-412 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-413 Release two tabs on the ADF

796 Chapter 8 Removal and replacement ENWW


7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-414 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-415 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 797


E62665/E62675)
1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-416 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-417 Remove two screws

798 Chapter 8 Removal and replacement ENWW


3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-418 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-419 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 799


E62665/E62675)
Figure 8-420 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-421 Release the SCB cables

800 Chapter 8 Removal and replacement ENWW


3. Release the formatter cables from the cable guides (callout 1).

Figure 8-422 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-423 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 801


E62665/E62675)
b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-424 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-425 Remove four screws and release one cable

802 Chapter 8 Removal and replacement ENWW


7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-426 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-427 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 803


E62665/E62675)
3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-428 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-429 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

804 Chapter 8 Removal and replacement ENWW


9. Remove the right upper cover (callout 3).

Figure 8-430 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-431 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 805


E62665/E62675)
14. Remove the inner cover (callout 4).

Figure 8-432 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-433 Remove the right lower cover

1 2

806 Chapter 8 Removal and replacement ENWW


17. Remove two screws (callout 1).

Figure 8-434 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-435 Remove the cable guide

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 807


E62665/E62675)
19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-436 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-437 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

808 Chapter 8 Removal and replacement ENWW


a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-438 Remove the image scanner front cover

Remove the front cover assembly

Follow these steps to remove the front cover assembly.

1. Remove one screw (callout 1).

Figure 8-439 Remove one screw

2. Do the following:

a. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 809


E62665/E62675)
b. Release two tabs (callout 2).

Figure 8-440 Remove one screw and release two tabs

3. Release one tab (callout 1).

Figure 8-441 Release one tab

4. Do the following:

a. Release two tabs (callout 1).

810 Chapter 8 Removal and replacement ENWW


b. Remove the front cover assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-442 Release two tabs and remove the front cover assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 811


E62665/E62675)
Removal and replacement: Top cover assembly/face-down tray assembly
This document provides the procedures to remove and replace the top cover assembly/face-down tray
assembly.

View a video of how to remove and replace the top cover assembly/face-down tray assembly.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-32 Part information

Part number Part description

RM2-0865-000CN Top cover assembly

RM2-0855-000CN Face-down tray assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

812 Chapter 8 Removal and replacement ENWW


Figure 8-443 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-444 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 813


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-445 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-446 Open the ADF

814 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-447 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-448 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 815


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-449 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-450 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

816 Chapter 8 Removal and replacement ENWW


1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-451 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-452 Remove two screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 817


E62665/E62675)
3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-453 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-454 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

818 Chapter 8 Removal and replacement ENWW


Figure 8-455 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-456 Release the SCB cables

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 819


E62665/E62675)
3. Release the formatter cables from the cable guides (callout 1).

Figure 8-457 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-458 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

820 Chapter 8 Removal and replacement ENWW


b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-459 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-460 Remove four screws and release one cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 821


E62665/E62675)
7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-461 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-462 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

822 Chapter 8 Removal and replacement ENWW


3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-463 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-464 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 823


E62665/E62675)
9. Remove the right upper cover (callout 3).

Figure 8-465 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-466 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

824 Chapter 8 Removal and replacement ENWW


14. Remove the inner cover (callout 4).

Figure 8-467 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-468 Remove the right lower cover

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 825


E62665/E62675)
17. Remove two screws (callout 1).

Figure 8-469 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-470 Remove the cable guide

826 Chapter 8 Removal and replacement ENWW


19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-471 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-472 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 827


E62665/E62675)
a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-473 Remove the image scanner front cover

Remove the image scanner upper cover

Follow these steps to remove the image scanner upper cover.

▲ Lift up the image scanner upper cover (callout 1) and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-474 Lift and remove the image scanner upper cover

828 Chapter 8 Removal and replacement ENWW


Remove the image scanner rear cover

Follow these steps to remove the image scanner rear cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner rear cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-475 Slide and remove the image scanner rear cover

1
2

Remove the front cover assembly

Follow these steps to remove the front cover assembly.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 829


E62665/E62675)
Figure 8-476 Remove one screw

2. Do the following:

a. Remove one screw (callout 1).

b. Release two tabs (callout 2).

Figure 8-477 Remove one screw and release two tabs

830 Chapter 8 Removal and replacement ENWW


3. Release one tab (callout 1).

Figure 8-478 Release one tab

4. Do the following:

a. Release two tabs (callout 1).

b. Remove the front cover assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-479 Release two tabs and remove the front cover assembly

Remove the top cover assembly/face-down tray assembly

Follow these steps to remove the top cover assembly/face-down tray assembly.

1. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 831


E62665/E62675)
a. Release one tab (callout 1).

b. Slide the top cover assembly (callout 2) and the face-down tray assembly, and then remove them
both at the same time.

Figure 8-480 Release one tab and then remove the top cover and face-down tray assemblies

1 2

2. Do the following:

a. Remove two screws (callout 1).

b. Release two tabs (callout 2).

c. Remove the face-down tray assembly (callout 3) from the top cover assembly (callout 4).

TIP: Reverse the removal steps to install the assembly.

Figure 8-481 Remove two screws and release two tabs and then remove the face-down tray from
the top cover assembly

832 Chapter 8 Removal and replacement ENWW


Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 833


E62665/E62675)
Removal and replacement: Right lower cover
This document provides the procedures to remove and replace the right lower cover.

View a video of how to remove and replace the DIMM.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-33 Part information

Part number Part description

RC4-8405-000CN Right lower cover

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

834 Chapter 8 Removal and replacement ENWW


Figure 8-482 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-483 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 835


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-484 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-485 Open the ADF

836 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-486 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-487 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 837


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-488 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-489 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

838 Chapter 8 Removal and replacement ENWW


1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-490 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-491 Remove two screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 839


E62665/E62675)
3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-492 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-493 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

840 Chapter 8 Removal and replacement ENWW


Figure 8-494 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-495 Release the SCB cables

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 841


E62665/E62675)
3. Release the formatter cables from the cable guides (callout 1).

Figure 8-496 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-497 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

842 Chapter 8 Removal and replacement ENWW


b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-498 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-499 Remove four screws and release one cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 843


E62665/E62675)
7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-500 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-501 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

844 Chapter 8 Removal and replacement ENWW


3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-502 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-503 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 845


E62665/E62675)
9. Remove the right upper cover (callout 3).

Figure 8-504 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-505 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

846 Chapter 8 Removal and replacement ENWW


14. Remove the inner cover (callout 4).

Figure 8-506 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-507 Remove the right lower cover

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 847


E62665/E62675)
17. Remove two screws (callout 1).

Figure 8-508 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-509 Remove the cable guide

848 Chapter 8 Removal and replacement ENWW


19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-510 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-511 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 849


E62665/E62675)
a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-512 Remove the image scanner front cover

Remove the image scanner right cover

Follow these steps to remove the image scanner right cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner right cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

850 Chapter 8 Removal and replacement ENWW


Figure 8-513 Remove the image scanner right cover

1 2

Remove the inlet cover

Follow these steps to Remove the inlet cover.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Remove the cable (callout 2) from the cable guide (callout 3).

c. Release one tab (callout 4).

d. Slide the cable guide (callout 5) in the direction the arrow indicates and remove it.

Figure 8-514 Disconnect one connector and release one tab

4 1
2 3
2. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 851


E62665/E62675)
a. Open the right door assembly.

b. Remove two screws (callout 1).

Figure 8-515 Remove two screws

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the inlet cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-516 Remove the inlet cover

2 1

Remove the front cover assembly

Follow these steps to remove the front cover assembly.

852 Chapter 8 Removal and replacement ENWW


1. Remove one screw (callout 1).

Figure 8-517 Remove one screw

2. Do the following:

a. Remove one screw (callout 1).

b. Release two tabs (callout 2).

Figure 8-518 Remove one screw and release two tabs

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 853


E62665/E62675)
3. Release one tab (callout 1).

Figure 8-519 Release one tab

4. Do the following:

a. Release two tabs (callout 1).

b. Remove the front cover assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-520 Release two tabs and remove the front cover assembly

Remove the right lower cover

Follow these steps to remove the right lower cover.

1. Do the following:

854 Chapter 8 Removal and replacement ENWW


a. Remove one screw (callout 1).

b. Release one tab (callout 2).

c. Remove the inner left cover (callout 3).

Figure 8-521 Remove one screw and release one tab and remove the inner left cover

1 3

2. Slide the right lower cover (callout 1) in the direction that arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-522 Remove the right lower cover

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 855


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

856 Chapter 8 Removal and replacement ENWW


Removal and replacement: Right door assembly
This document provides the procedures to remove and replace the right door assembly.

View a video of how to remove and replace the right door assembly.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-34 Part information

Part number Part description

RM2-0849-000CN Right door assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 857


E62665/E62675)
Figure 8-523 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-524 Disconnect three connectors

858 Chapter 8 Removal and replacement ENWW


3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-525 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-526 Open the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 859


E62665/E62675)
5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-527 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-528 Release two tabs on the ADF

860 Chapter 8 Removal and replacement ENWW


7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-529 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-530 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 861


E62665/E62675)
1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-531 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-532 Remove two screws

862 Chapter 8 Removal and replacement ENWW


3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-533 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-534 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 863


E62665/E62675)
Figure 8-535 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-536 Release the SCB cables

864 Chapter 8 Removal and replacement ENWW


3. Release the formatter cables from the cable guides (callout 1).

Figure 8-537 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-538 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 865


E62665/E62675)
b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-539 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-540 Remove four screws and release one cable

866 Chapter 8 Removal and replacement ENWW


7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-541 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-542 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 867


E62665/E62675)
3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-543 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-544 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

868 Chapter 8 Removal and replacement ENWW


9. Remove the right upper cover (callout 3).

Figure 8-545 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-546 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 869


E62665/E62675)
14. Remove the inner cover (callout 4).

Figure 8-547 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-548 Remove the right lower cover

1 2

870 Chapter 8 Removal and replacement ENWW


17. Remove two screws (callout 1).

Figure 8-549 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-550 Remove the cable guide

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 871


E62665/E62675)
19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-551 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-552 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

872 Chapter 8 Removal and replacement ENWW


a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-553 Remove the image scanner front cover

Remove the image scanner right cover

Follow these steps to remove the image scanner right cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner right cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 873


E62665/E62675)
Figure 8-554 Remove the image scanner right cover

1 2

Remove the inlet cover

Follow these steps to Remove the inlet cover.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Remove the cable (callout 2) from the cable guide (callout 3).

c. Release one tab (callout 4).

d. Slide the cable guide (callout 5) in the direction the arrow indicates and remove it.

Figure 8-555 Disconnect one connector and release one tab

4 1
2 3
2. Do the following:

874 Chapter 8 Removal and replacement ENWW


a. Open the right door assembly.

b. Remove two screws (callout 1).

Figure 8-556 Remove two screws

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the inlet cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-557 Remove the inlet cover

2 1

Remove the front cover assembly

Follow these steps to remove the front cover assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 875


E62665/E62675)
1. Remove one screw (callout 1).

Figure 8-558 Remove one screw

2. Do the following:

a. Remove one screw (callout 1).

b. Release two tabs (callout 2).

Figure 8-559 Remove one screw and release two tabs

876 Chapter 8 Removal and replacement ENWW


3. Release one tab (callout 1).

Figure 8-560 Release one tab

4. Do the following:

a. Release two tabs (callout 1).

b. Remove the front cover assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-561 Release two tabs and remove the front cover assembly

Remove the right lower cover

Follow these steps to remove the right lower cover.

1. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 877


E62665/E62675)
a. Remove one screw (callout 1).

b. Release one tab (callout 2).

c. Remove the inner left cover (callout 3).

Figure 8-562 Remove one screw and release one tab and remove the inner left cover

1 3

2. Slide the right lower cover (callout 1) in the direction that arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-563 Remove the right lower cover

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Do the following:

878 Chapter 8 Removal and replacement ENWW


a. Disconnect three connectors (callout 1).

b. Release the cable (callout 2) from the cable guide (callout 3).

Figure 8-564 Disconnect three connectors and release the cable

1
3 2
2. Remove three e-rings (callout 1).

Figure 8-565 Remove three e-rings

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 879


E62665/E62675)
3. Release two hinges (callout 1) from the right and left shafts (callout 2).

Figure 8-566 Release two hinges from the right and left shafts

4. Slide the right door assembly (callout 1) in the direction that arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-567 Remove the right door assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

880 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 881


E62665/E62675)
Removal and replacement: Document feeder / scanner
Learn about document feeder and scanner parts removal and replacement.

882 Chapter 8 Removal and replacement ENWW


Removal and replacement: Document feeder
This document provides the procedures to remove and replace the document feeder.

View a video of how to remove and replace the document feeder.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-35 Part information

Part numbers Part description

5851-7203 ADF whole unit kit (ENT)

5851-7204 ADF whole unit kit (WorkFlow)

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Place a document on the scanner glass and scan it. Verify the document scanned correctly.

Remove the scanner control board (SCB) cover

Follow these steps to remove the scanner control board (SCB) cover.

1. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 883


E62665/E62675)
Figure 8-568 Remove two screws

2. Rotate the SCB cover in the direction that the arrow indicates, and remove it.

NOTE: The SCB cover is included in the Scanner Whole Unit Kit for replacement part number ordering
purposes.

TIP: Reverse the removal steps to install the assembly.

Figure 8-569 Remove the SCB cover

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

884 Chapter 8 Removal and replacement ENWW


Figure 8-570 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-571 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 885


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-572 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-573 Open the ADF

886 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-574 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-575 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 887


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-576 LIft and remove the ADF

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

888 Chapter 8 Removal and replacement ENWW


Removal and replacement: Document feeder hinges
This document provides the procedures to remove and replace the automatic document feeder (ADF) hinges.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-36 Part information

Part number

5851-7205 Automatic document feeder (ADF) hinges kit

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Place a document on the scanner glass and scan it. Verify the document scanned correctly.

Remove the scanner control board (SCB) cover

Follow these steps to remove the scanner control board (SCB) cover.

1. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 889


E62665/E62675)
Figure 8-577 Remove two screws

2. Rotate the SCB cover in the direction that the arrow indicates, and remove it.

NOTE: The SCB cover is included in the Scanner Whole Unit Kit for replacement part number ordering
purposes.

TIP: Reverse the removal steps to install the assembly.

Figure 8-578 Remove the SCB cover

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

890 Chapter 8 Removal and replacement ENWW


Figure 8-579 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-580 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 891


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-581 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-582 Open the ADF

892 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-583 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-584 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 893


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-585 LIft and remove the ADF

Remove the document feeder hinges

Follow these steps to remove the document feeder hinges.

▲ Lay the automatic document feeder (ADF) on a flat surface so that the white backing is facing up. Remove
four screws on each hinge (callout 1), and then remove the hinges.

Figure 8-586 Remove eight screws

1 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

894 Chapter 8 Removal and replacement ENWW


1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 895


E62665/E62675)
Removal and replacement: Scanner control board (SCB)
This document provides the procedures to remove and replace the scanner control board (SCB).

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-37 Part information

Scanner control board (SCB) part numbers Part description

5851-7764 Scanner control board (SCB) kit (ENT)

5851-7347 Scanner control board (SCB) kit (WorkFlow)

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Place a document on the scanner glass and scan it. Verify the document scanned correctly.

Remove the scanner control board (SCB)

Follow these steps to remove the scanner control board (SCB).

1. At the back of the printer, remove two screws (callout 1).

896 Chapter 8 Removal and replacement ENWW


Figure 8-587 Remove two screws

2. Rotate the image scanner back cover up and remove it.

Figure 8-588 Remove the image scanner back cover

3. Do the following:

a. Lift the latches to release three flat cables (callout 1), and then disconnect them.

b. Disconnect three connectors (callout 2).

c. Remove one screw to release a grounding wire (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 897


E62665/E62675)
d. Remove one screw on the left side of the SCB (callout 4).

Figure 8-589 Disconnect connectors and remove two screws and release the grounding wire

2 3
4. Do the following:

a. Partially slide the SCB out of the printer, and then release the locking tab to disconnect one connector
(callout 1).

b. Slide the SCB out of the printer and remove it (callout 2).

Figure 8-590 Remove the SCB

5. Reverse the removal steps to install the assembly. Also use the following special installation instructions.

▲ When reinstalling the SCB, make sure all of the cables are positioned on top of the SCB before sliding
it into the printer.

NOTE: Continue to reverse the removal steps to finish installing the assembly.

898 Chapter 8 Removal and replacement ENWW


Figure 8-591 Check the cables when installing the SCB

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 899


E62665/E62675)
Removal and replacement: Image scanner assembly
This document provides the procedures to remove and replace the image scanner assembly.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-38 Part information

Part number Part description

J8J64-67901 Image scanner assembly whole unit kit

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Place a document on the scanner glass and scan it. Verify the document scanned correctly.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

900 Chapter 8 Removal and replacement ENWW


Figure 8-592 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-593 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 901


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-594 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-595 Open the ADF

902 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-596 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-597 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 903


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-598 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-599 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

904 Chapter 8 Removal and replacement ENWW


1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-600 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-601 Remove two screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 905


E62665/E62675)
3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-602 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-603 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

906 Chapter 8 Removal and replacement ENWW


Figure 8-604 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-605 Release the SCB cables

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 907


E62665/E62675)
3. Release the formatter cables from the cable guides (callout 1).

Figure 8-606 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-607 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

908 Chapter 8 Removal and replacement ENWW


b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-608 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-609 Remove four screws and release one cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 909


E62665/E62675)
7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-610 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-611 Remove the image scanner assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

910 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 911


E62665/E62675)
Removal and replacement: Internal parts and assemblies (base printer)
Learn how to remove and replace the base printer internal parts and assemblies.

912 Chapter 8 Removal and replacement ENWW


Removal and replacement: Formatter PCA
This document provides the procedures to remove and replace the formatter PCA.

View a video of how to remove and replace the formatter PCA.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-39 Part information

Part number Part description

J8J61-60001 Formatter PCA (M631, M632, M633, E62555, E62565, E62575)

3GY14-67901 Formatter PCA (E62655/E62665/E62675)

3GY14-67902 Formatter PCA (E62655/E62665/E62675; India, China)

K0Q14-60001 Formatter PCA (M631/M632/M633 x models only)

K0Q14-60002 Formatter PCA (M631/M632/M633 n, dn models only)

7PS94-67901 Formatter PCA (M634, M635, M636; India, China)

7PS94-67902 Formatter PCA (M634, M635, M636)

Required tools
● #2 Phillips screwdriver with a magnetic tip

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 913


E62665/E62675)
Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-612 Release two thumb screws and remove the formatter cover

2
1

Remove the formatter PCA

Follow these steps to remove the formatter PCA.

1. Remove one zero insertion force (ZIF) FFC (callout 1) and seven connectors (callout 2) from formatter PCA.

NOTE: One connector at the upper left corner of the formatter PCA is hidden behind the sheet metal and
is not indicated by callout 2.

Figure 8-613 Remove one ZIF FFC and seven connectors

914 Chapter 8 Removal and replacement ENWW


2. Remove four screws (callout 1), and then remove the formatter PCA.

TIP: Reverse the removal steps to install the assembly.

Figure 8-614 Remove four screws and the formatter PCA

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 915


E62665/E62675)
Removal and replacement: Laser scanner assembly
This document provides the procedures to remove and replace the laser scanner assembly.

View a video of how to remove and replace the document feeder.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-40 Part information

Part number Part description

RM2-0906-000CN Laser scanner assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

916 Chapter 8 Removal and replacement ENWW


Figure 8-615 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-616 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 917


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-617 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-618 Open the ADF

918 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-619 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-620 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 919


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-621 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-622 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

920 Chapter 8 Removal and replacement ENWW


1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-623 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-624 Remove two screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 921


E62665/E62675)
3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-625 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-626 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

922 Chapter 8 Removal and replacement ENWW


Figure 8-627 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-628 Release the SCB cables

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 923


E62665/E62675)
3. Release the formatter cables from the cable guides (callout 1).

Figure 8-629 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-630 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

924 Chapter 8 Removal and replacement ENWW


b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-631 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-632 Remove four screws and release one cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 925


E62665/E62675)
7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-633 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-634 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

926 Chapter 8 Removal and replacement ENWW


3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-635 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-636 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 927


E62665/E62675)
9. Remove the right upper cover (callout 3).

Figure 8-637 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-638 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

928 Chapter 8 Removal and replacement ENWW


14. Remove the inner cover (callout 4).

Figure 8-639 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-640 Remove the right lower cover

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 929


E62665/E62675)
17. Remove two screws (callout 1).

Figure 8-641 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-642 Remove the cable guide

930 Chapter 8 Removal and replacement ENWW


19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-643 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-644 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 931


E62665/E62675)
a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-645 Remove the image scanner front cover

Remove the image scanner upper cover

Follow these steps to remove the image scanner upper cover.

▲ Lift up the image scanner upper cover (callout 1) and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-646 Lift and remove the image scanner upper cover

932 Chapter 8 Removal and replacement ENWW


Remove the image scanner rear cover

Follow these steps to remove the image scanner rear cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner rear cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-647 Slide and remove the image scanner rear cover

1
2

Remove the front cover assembly

Follow these steps to remove the front cover assembly.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 933


E62665/E62675)
Figure 8-648 Remove one screw

2. Do the following:

a. Remove one screw (callout 1).

b. Release two tabs (callout 2).

Figure 8-649 Remove one screw and release two tabs

934 Chapter 8 Removal and replacement ENWW


3. Release one tab (callout 1).

Figure 8-650 Release one tab

4. Do the following:

a. Release two tabs (callout 1).

b. Remove the front cover assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-651 Release two tabs and remove the front cover assembly

Remove the top cover assembly/face-down tray assembly

Follow these steps to remove the top cover assembly/face-down tray assembly.

1. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 935


E62665/E62675)
a. Release one tab (callout 1).

b. Slide the top cover assembly (callout 2) and the face-down tray assembly, and then remove them
both at the same time.

Figure 8-652 Release one tab and then remove the top cover and face-down tray assemblies

1 2

2. Do the following:

a. Remove two screws (callout 1).

b. Release two tabs (callout 2).

c. Remove the face-down tray assembly (callout 3) from the top cover assembly (callout 4).

TIP: Reverse the removal steps to install the assembly.

Figure 8-653 Remove two screws and release two tabs and then remove the face-down tray from
the top cover assembly

936 Chapter 8 Removal and replacement ENWW


Remove the laser scanner assembly

Follow these steps to remove the laser scanner assembly.

1. Do the following:

a. Remove the square connector foam cover (callout 1).

b. Remove four screws (callout 2).

Figure 8-654 Remove the connector foam cover and four screws

2. Disconnect one connector (callout 1).

Figure 8-655 Disconnect one connector

3. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 937


E62665/E62675)
a. Remove the FFC (callout 1).

b. Remove the laser scanner assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

NOTE: Do not forget to replace the connector cover when installing the laser scanner assembly.

Figure 8-656 Remove the FFC and the laser scanner assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

938 Chapter 8 Removal and replacement ENWW


NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 939


E62665/E62675)
Removal and replacement: Transfer assembly
This document provides the procedures to remove and replace the transfer assembly.

View a video of how to remove and replace the transfer assembly.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-41 Part information

Part number Part description

RM2-6776-000CN Transfer assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the transfer assembly

Follow these steps to remove the transfer assembly.

1. Do the following:

a. Open the right door assembly.

b. Pull out the cover (callout 1).

940 Chapter 8 Removal and replacement ENWW


Figure 8-657 Open the right door and pull out the cover

2. Do the following:

a. Disconnect one connector (callout 1).

b. Slide the transfer assembly (callout 2) in the direction the arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-658 Disconnect one connector and remove the transfer assembly

1 2

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 941


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

942 Chapter 8 Removal and replacement ENWW


Removal and replacement: Registration assembly
This document provides the procedures to remove and replace the registration assembly.

View a video of how to remove and replace the registration assembly.

Mean time to repair: 30 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-42 Part information

Part number Part description

RM2-6774-000CN Registration assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the transfer assembly

Follow these steps to remove the transfer assembly.

1. Do the following:

a. Open the right door assembly.

b. Pull out the cover (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 943


E62665/E62675)
Figure 8-659 Open the right door and pull out the cover

2. Do the following:

a. Disconnect one connector (callout 1).

b. Slide the transfer assembly (callout 2) in the direction the arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-660 Disconnect one connector and remove the transfer assembly

1 2

Remove the registration assembly

Follow these steps to remove the registration assembly.

▲ Do the following:

944 Chapter 8 Removal and replacement ENWW


a. Remove four screws (callout 1).

b. Remove the registration assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-661 Remove four screws and the registration assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 945


E62665/E62675)
Removal and replacement: Paper delivery assembly
This document provides the procedures to remove and replace the paper delivery assembly.

View a video of how to remove and replace the paper delivery assembly.

Mean time to repair: 30 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-43 Part information

Part number Part description

RM2-6787-000CN Paper delivery assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the fuser

Follow these steps to remove the fuser.

1. Do one of the following to locate the fuser:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

946 Chapter 8 Removal and replacement ENWW


WARNING! The fuser might be hot. Always wait for the fuser to cool before removing.

Figure 8-662 Open the rear door or open the right door

2. Hold the handles of the fuser and pull it out of the printer to remove it.

NOTE: The image shown is for the M631/M632/M633/E62555/E65565/E62575/E62655/E62665/


E62675 printers, however the removal process is the same for M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175 printers after you have located the fuser in step 1.

Figure 8-663 Remove the fuser

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 947


E62665/E62675)
Figure 8-664 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-665 Disconnect three connectors

948 Chapter 8 Removal and replacement ENWW


3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-666 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-667 Open the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 949


E62665/E62675)
5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-668 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-669 Release two tabs on the ADF

950 Chapter 8 Removal and replacement ENWW


7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-670 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-671 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 951


E62665/E62675)
1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-672 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-673 Remove two screws

952 Chapter 8 Removal and replacement ENWW


3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-674 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-675 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 953


E62665/E62675)
Figure 8-676 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-677 Release the SCB cables

954 Chapter 8 Removal and replacement ENWW


3. Release the formatter cables from the cable guides (callout 1).

Figure 8-678 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-679 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 955


E62665/E62675)
b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-680 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-681 Remove four screws and release one cable

956 Chapter 8 Removal and replacement ENWW


7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-682 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-683 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 957


E62665/E62675)
3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-684 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-685 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

958 Chapter 8 Removal and replacement ENWW


9. Remove the right upper cover (callout 3).

Figure 8-686 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-687 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 959


E62665/E62675)
14. Remove the inner cover (callout 4).

Figure 8-688 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-689 Remove the right lower cover

1 2

960 Chapter 8 Removal and replacement ENWW


17. Remove two screws (callout 1).

Figure 8-690 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-691 Remove the cable guide

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 961


E62665/E62675)
19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-692 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-693 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

962 Chapter 8 Removal and replacement ENWW


a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-694 Remove the image scanner front cover

Remove the image scanner upper cover

Follow these steps to remove the image scanner upper cover.

▲ Lift up the image scanner upper cover (callout 1) and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-695 Lift and remove the image scanner upper cover

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 963


E62665/E62675)
Remove the image scanner rear cover

Follow these steps to remove the image scanner rear cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner rear cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-696 Slide and remove the image scanner rear cover

1
2

Remove the front cover assembly

Follow these steps to remove the front cover assembly.

1. Remove one screw (callout 1).

964 Chapter 8 Removal and replacement ENWW


Figure 8-697 Remove one screw

2. Do the following:

a. Remove one screw (callout 1).

b. Release two tabs (callout 2).

Figure 8-698 Remove one screw and release two tabs

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 965


E62665/E62675)
3. Release one tab (callout 1).

Figure 8-699 Release one tab

4. Do the following:

a. Release two tabs (callout 1).

b. Remove the front cover assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-700 Release two tabs and remove the front cover assembly

Remove the top cover assembly/face-down tray assembly

Follow these steps to remove the top cover assembly/face-down tray assembly.

1. Do the following:

966 Chapter 8 Removal and replacement ENWW


a. Release one tab (callout 1).

b. Slide the top cover assembly (callout 2) and the face-down tray assembly, and then remove them
both at the same time.

Figure 8-701 Release one tab and then remove the top cover and face-down tray assemblies

1 2

2. Do the following:

a. Remove two screws (callout 1).

b. Release two tabs (callout 2).

c. Remove the face-down tray assembly (callout 3) from the top cover assembly (callout 4).

TIP: Reverse the removal steps to install the assembly.

Figure 8-702 Remove two screws and release two tabs and then remove the face-down tray from
the top cover assembly

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 967


E62665/E62675)
Remove the paper delivery assembly

Follow these steps to remove the paper delivery assembly.

1. Press down the gear (callout 1) in the direction that the arrow indicates, and rotate it.

Figure 8-703 Press down and rotate the gear

2. The gear (callout 1) is in a fixed position.

Figure 8-704 The gear is in a fixed position

3. Do the following:

a. Release one tab (callout 1).

b. Remove the cover (callout 2).

968 Chapter 8 Removal and replacement ENWW


Figure 8-705 Release one tab and remove the cover
1
2

4. Do the following:

a. Disconnect two connectors (callout 1).

b. Remove one M4 screw (callout 2).

c. Remove one M3 screw (callout 3).

d. Pull out the delivery assembly (callout 4).

TIP: Reverse the removal steps to install the assembly.

Figure 8-706 Disconnect two connectors and remove two screws and the delivery assembly

2 3
4

1
NOTE: When installing the delivery assembly, make sure to check that the bosses (callout 1) on the right
and left sides are correctly engaged with the groove (callout 2) of the side plate.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 969


E62665/E62675)
Figure 8-707 Check that the two bosses are correctly engaged
2 2
1
1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

970 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 971


E62665/E62675)
Removal and replacement: Low-voltage power supply (LVPS)
This document provides the procedures to remove and replace the low-voltage power supply assembly.

View a video of how to remove and replace the low-voltage power supply assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-44 Part information

Part numbers Part description

RM2-1318-000CN Low-voltage power supply PCB assembly (110-127V)

RM2-1319-000CN Low-voltage power supply PCB assembly (220-240V)

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

972 Chapter 8 Removal and replacement ENWW


Figure 8-708 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-709 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 973


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-710 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-711 Open the ADF

974 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-712 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-713 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 975


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-714 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-715 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

976 Chapter 8 Removal and replacement ENWW


1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-716 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-717 Remove two screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 977


E62665/E62675)
3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-718 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-719 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

978 Chapter 8 Removal and replacement ENWW


Figure 8-720 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-721 Release the SCB cables

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 979


E62665/E62675)
3. Release the formatter cables from the cable guides (callout 1).

Figure 8-722 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-723 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

980 Chapter 8 Removal and replacement ENWW


b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-724 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-725 Remove four screws and release one cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 981


E62665/E62675)
7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-726 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-727 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

982 Chapter 8 Removal and replacement ENWW


3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-728 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-729 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 983


E62665/E62675)
9. Remove the right upper cover (callout 3).

Figure 8-730 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-731 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

984 Chapter 8 Removal and replacement ENWW


14. Remove the inner cover (callout 4).

Figure 8-732 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-733 Remove the right lower cover

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 985


E62665/E62675)
17. Remove two screws (callout 1).

Figure 8-734 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-735 Remove the cable guide

986 Chapter 8 Removal and replacement ENWW


19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-736 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-737 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 987


E62665/E62675)
a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-738 Remove the image scanner front cover

Remove the image scanner right cover

Follow these steps to remove the image scanner right cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner right cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

988 Chapter 8 Removal and replacement ENWW


Figure 8-739 Remove the image scanner right cover

1 2

Remove the inlet cover

Follow these steps to Remove the inlet cover.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Remove the cable (callout 2) from the cable guide (callout 3).

c. Release one tab (callout 4).

d. Slide the cable guide (callout 5) in the direction the arrow indicates and remove it.

Figure 8-740 Disconnect one connector and release one tab

4 1
2 3
2. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 989


E62665/E62675)
a. Open the right door assembly.

b. Remove two screws (callout 1).

Figure 8-741 Remove two screws

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the inlet cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-742 Remove the inlet cover

2 1

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

990 Chapter 8 Removal and replacement ENWW


1. Do the following:

a. Disconnect one connector (callout 1).

b. Release the cable (callout 2) from the cable guide(callout 3).

c. Release one tab (callout 4).

d. Remove the cable guide (callout 5).

Figure 8-743 Disconnect one connector and release the cable and one tab

4 3 2 1
2. Do the following:

a. Remove the FFC (callout 1).

b. Remove one M4 screw (callout 2).

c. Remove three M3 screws (callout 3).

d. Remove the formatter case (callout 4).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 991


E62665/E62675)
Figure 8-744 Remove the FFC and four screws and the formatter case

4 2 1

3
3. Do the following:

a. Disconnect three connectors (callout 1).

b. Remove the FFC (callout 2).

c. Remove five screws (callout 3).

d. Remove the low-voltage power supply assembly (callout 4).

TIP: Reverse the removal steps to install the assembly.

Figure 8-745 Disconnect three connectors and remove the FFC and five screws and the low-voltage power
supply
3 2

4
1

992 Chapter 8 Removal and replacement ENWW


Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 993


E62665/E62675)
Removal and replacement: Fuser drive assembly
This document provides the procedures to remove and replace the fuser drive assembly.

View a video of how to remove and replace the fuser drive assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-45 Part information

Part number Part description

RM2-6763-000CN Fuser drive assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

994 Chapter 8 Removal and replacement ENWW


Figure 8-746 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-747 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 995


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-748 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-749 Open the ADF

996 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-750 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-751 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 997


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-752 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-753 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

998 Chapter 8 Removal and replacement ENWW


1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-754 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-755 Remove two screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 999


E62665/E62675)
3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-756 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-757 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

1000 Chapter 8 Removal and replacement ENWW


Figure 8-758 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-759 Release the SCB cables

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1001


E62665/E62675)
3. Release the formatter cables from the cable guides (callout 1).

Figure 8-760 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-761 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

1002 Chapter 8 Removal and replacement ENWW


b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-762 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-763 Remove four screws and release one cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1003


E62665/E62675)
7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-764 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-765 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

1004 Chapter 8 Removal and replacement ENWW


3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-766 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-767 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1005


E62665/E62675)
9. Remove the right upper cover (callout 3).

Figure 8-768 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-769 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

1006 Chapter 8 Removal and replacement ENWW


14. Remove the inner cover (callout 4).

Figure 8-770 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-771 Remove the right lower cover

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1007


E62665/E62675)
17. Remove two screws (callout 1).

Figure 8-772 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-773 Remove the cable guide

1008 Chapter 8 Removal and replacement ENWW


19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-774 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-775 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1009


E62665/E62675)
a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-776 Remove the image scanner front cover

Remove the image scanner right cover

Follow these steps to remove the image scanner right cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner right cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

1010 Chapter 8 Removal and replacement ENWW


Figure 8-777 Remove the image scanner right cover

1 2

Remove the inlet cover

Follow these steps to Remove the inlet cover.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Remove the cable (callout 2) from the cable guide (callout 3).

c. Release one tab (callout 4).

d. Slide the cable guide (callout 5) in the direction the arrow indicates and remove it.

Figure 8-778 Disconnect one connector and release one tab

4 1
2 3
2. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1011


E62665/E62675)
a. Open the right door assembly.

b. Remove two screws (callout 1).

Figure 8-779 Remove two screws

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the inlet cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-780 Remove the inlet cover

2 1

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

1012 Chapter 8 Removal and replacement ENWW


1. Do the following:

a. Disconnect one connector (callout 1).

b. Release the cable (callout 2) from the cable guide(callout 3).

c. Release one tab (callout 4).

d. Remove the cable guide (callout 5).

Figure 8-781 Disconnect one connector and release the cable and one tab

4 3 2 1
2. Do the following:

a. Remove the FFC (callout 1).

b. Remove one M4 screw (callout 2).

c. Remove three M3 screws (callout 3).

d. Remove the formatter case (callout 4).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1013


E62665/E62675)
Figure 8-782 Remove the FFC and four screws and the formatter case

4 2 1

3
3. Do the following:

a. Disconnect three connectors (callout 1).

b. Remove the FFC (callout 2).

c. Remove five screws (callout 3).

d. Remove the low-voltage power supply assembly (callout 4).

TIP: Reverse the removal steps to install the assembly.

Figure 8-783 Disconnect three connectors and remove the FFC and five screws and the low-voltage power
supply
3 2

4
1

1014 Chapter 8 Removal and replacement ENWW


Remove the formatter and formatter cage

Follow these steps to remove the formatter and formatter cage.

1. Disconnect all of the connectors on the formatter (callout 1).

Figure 8-784 Disconnect connectors

2. Remove two screws (callout 1) at the side of the cage, remove three screws (callout 2) at the formatter,
and then remove one recessed screw (callout 3) inside the cage..

NOTE: Pull the cables through the openings sheet-metal to remove the formatter and formatter cage.

Figure 8-785 Remove six screws

3
1 2

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1015


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1016 Chapter 8 Removal and replacement ENWW


Removal and replacement: Lifter drive assembly
This document provides the procedures to remove and replace the lifter drive assembly.

View a video of how to remove and replace the lifter drive assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-46 Part information

Part number Part description

RM2-0854-000CN Lifter drive assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1017


E62665/E62675)
Figure 8-786 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-787 Disconnect three connectors

1018 Chapter 8 Removal and replacement ENWW


3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-788 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-789 Open the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1019


E62665/E62675)
5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-790 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-791 Release two tabs on the ADF

1020 Chapter 8 Removal and replacement ENWW


7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-792 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-793 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1021


E62665/E62675)
1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-794 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-795 Remove two screws

1022 Chapter 8 Removal and replacement ENWW


3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-796 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-797 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1023


E62665/E62675)
Figure 8-798 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-799 Release the SCB cables

1024 Chapter 8 Removal and replacement ENWW


3. Release the formatter cables from the cable guides (callout 1).

Figure 8-800 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-801 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1025


E62665/E62675)
b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-802 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-803 Remove four screws and release one cable

1026 Chapter 8 Removal and replacement ENWW


7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-804 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-805 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1027


E62665/E62675)
3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-806 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-807 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

1028 Chapter 8 Removal and replacement ENWW


9. Remove the right upper cover (callout 3).

Figure 8-808 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-809 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1029


E62665/E62675)
14. Remove the inner cover (callout 4).

Figure 8-810 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-811 Remove the right lower cover

1 2

1030 Chapter 8 Removal and replacement ENWW


17. Remove two screws (callout 1).

Figure 8-812 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-813 Remove the cable guide

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1031


E62665/E62675)
19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-814 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-815 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

1032 Chapter 8 Removal and replacement ENWW


a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-816 Remove the image scanner front cover

Remove the image scanner right cover

Follow these steps to remove the image scanner right cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner right cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1033


E62665/E62675)
Figure 8-817 Remove the image scanner right cover

1 2

Remove the inlet cover

Follow these steps to Remove the inlet cover.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Remove the cable (callout 2) from the cable guide (callout 3).

c. Release one tab (callout 4).

d. Slide the cable guide (callout 5) in the direction the arrow indicates and remove it.

Figure 8-818 Disconnect one connector and release one tab

4 1
2 3
2. Do the following:

1034 Chapter 8 Removal and replacement ENWW


a. Open the right door assembly.

b. Remove two screws (callout 1).

Figure 8-819 Remove two screws

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the inlet cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-820 Remove the inlet cover

2 1

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1035


E62665/E62675)
1. Do the following:

a. Disconnect one connector (callout 1).

b. Release the cable (callout 2) from the cable guide(callout 3).

c. Release one tab (callout 4).

d. Remove the cable guide (callout 5).

Figure 8-821 Disconnect one connector and release the cable and one tab

4 3 2 1
2. Do the following:

a. Remove the FFC (callout 1).

b. Remove one M4 screw (callout 2).

c. Remove three M3 screws (callout 3).

d. Remove the formatter case (callout 4).

1036 Chapter 8 Removal and replacement ENWW


Figure 8-822 Remove the FFC and four screws and the formatter case

4 2 1

3
3. Do the following:

a. Disconnect three connectors (callout 1).

b. Remove the FFC (callout 2).

c. Remove five screws (callout 3).

d. Remove the low-voltage power supply assembly (callout 4).

TIP: Reverse the removal steps to install the assembly.

Figure 8-823 Disconnect three connectors and remove the FFC and five screws and the low-voltage power
supply
3 2

4
1

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1037


E62665/E62675)
Remove the formatter and formatter cage

Follow these steps to remove the formatter and formatter cage.

1. Disconnect all of the connectors on the formatter (callout 1).

Figure 8-824 Disconnect connectors

2. Remove two screws (callout 1) at the side of the cage, remove three screws (callout 2) at the formatter,
and then remove one recessed screw (callout 3) inside the cage..

NOTE: Pull the cables through the openings sheet-metal to remove the formatter and formatter cage.

Figure 8-825 Remove six screws

3
1 2

Remove the lifter drive assembly

Follow these steps to remove the lifter drive assembly.

1. Disconnect eight connectors (callout 1).

1038 Chapter 8 Removal and replacement ENWW


Figure 8-826 Disconnect eight connectors

2. Release the cable (callout 1) from the cable guides (callout 2).

Figure 8-827 Release the cable from the cable guides

3. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction that the arrow indicates, and remove it.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1039


E62665/E62675)
Figure 8-828 Release one tab and remove the cable guide

4. Do the following:

a. Remove two screws (callout 1).

b. Remove the lifter drive assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-829 Remove two screws and the lifter drive assembly

NOTE: When installing the lifter drive assembly (callout 1), make sure that the lever (callout 2) is in the
correct position.

1040 Chapter 8 Removal and replacement ENWW


Figure 8-830 Correct position of the lever

2 1
Figure 8-831 Incorrect position of the lever

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1041


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1042 Chapter 8 Removal and replacement ENWW


Removal and replacement: Developing drive assembly
This document provides the procedures to remove and replace the developing drive assembly.

View a video of how to remove and replace the developing drive assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-47 Part information

Part number Part description

RM2-6756-000CN Developing drive assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the automatic document feeder (ADF) and scanner control board (SCB)

Follow these steps to remove the automatic document feeder (ADF) and scanner control board (SCB).

1. If the control panel is not fully tilted forward, tilt it forward now (callout 1) until it stops. Open the document
feeder (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1043


E62665/E62675)
Figure 8-832 Tilt the control panel and open the document feeder

2. Beginning at the right side of the control-panel cover, carefully release five tabs along the top edge of the
cover.

Figure 8-833 Release five tabs

1044 Chapter 8 Removal and replacement ENWW


3. Continue to rotate the top edge of the cover away from the printer, and then remove the cover.

Figure 8-834 Remove the cover

4. Open the connector latch to release the keyboard flat cable.

NOTE: Keyboard models only. For all other models, skip this step and go to step h.

Figure 8-835 Disconnect the keyboard flat cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1045


E62665/E62675)
5. Slide the keyboard tray out until it stops.

NOTE: Keyboard models only. For all other models, skip this step and go to step h.

Figure 8-836 Slide the keyboard tray out

6. Push up on the keyboard tray to release two tabs on the bottom of the tray, and then slide the tray toward
you to disengage the tabs.

Figure 8-837 Release two tabs

1046 Chapter 8 Removal and replacement ENWW


7. Slide the keyboard tray all the way out of the printer to remove it.

NOTE: Keyboard models only. For all other models, skip this step and go to step h.

Figure 8-838 Remove the keyboard

8. Disconnect two connectors (callout 1), and then release the USB cable (callout 2) from the holder.

NOTE: Flow M632z only: Disconnect one connector (callout 3), release four tabs, and then remove the
near-field communication (NFC; callout 4) printed circuit board. Set this part aside to install on the
replacement control panel.

Figure 8-839 Disconnect connectors

1 3

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1047


E62665/E62675)
9. Remove three thumbscrews (callout 1).

Figure 8-840 Remove three thumbscrews

10. Lift the front of the control panel off of the printer (callout 1), and then slide it toward the front of the
printer (callout 2) to remove it.

Figure 8-841 Remove the control panel

1
2

1048 Chapter 8 Removal and replacement ENWW


11. At the back of the printer, remove two screws (callout 1).

Figure 8-842 Remove two screws

12. Rotate the image scanner back cover up and remove it.

Figure 8-843 Remove the image scanner back cover

13. Do the following:

a. Lift the latches to release three flat cables (callout 1), and then disconnect them.

b. Disconnect three connectors (callout 2).

c. Remove one screw to release a grounding wire (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1049


E62665/E62675)
d. Remove one screw on the left side of the SCB (callout 4).

Figure 8-844 Disconnect connectors and remove two screws

2 3
14. Do the following:

a. Partially slide the SCB out of the printer, and then release the locking tab to disconnect one connector
(callout 1).

b. Slide the SCB out of the printer and remove it (callout 2).

TIP: Make sure all of the cables are positioned on top of the SCB before sliding it into the printer.

Figure 8-845 Remove the SCB

1050 Chapter 8 Removal and replacement ENWW


15. Remove two screws (callout 1).

Figure 8-846 Remove two screws

16. Open the automatic document feeder.

Figure 8-847 Open the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1051


E62665/E62675)
17. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-848 Tilt and lift the ADF

18. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-849 Release two tabs on the ADF

1052 Chapter 8 Removal and replacement ENWW


19. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-850 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-851 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1053


E62665/E62675)
1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-852 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-853 Remove two screws

1054 Chapter 8 Removal and replacement ENWW


3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-854 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-855 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1055


E62665/E62675)
Figure 8-856 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-857 Release the SCB cables

1056 Chapter 8 Removal and replacement ENWW


3. Release the formatter cables from the cable guides (callout 1).

Figure 8-858 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-859 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1057


E62665/E62675)
b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-860 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-861 Remove four screws and release one cable

1058 Chapter 8 Removal and replacement ENWW


7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-862 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-863 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1059


E62665/E62675)
3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-864 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-865 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

1060 Chapter 8 Removal and replacement ENWW


9. Remove the right upper cover (callout 3).

Figure 8-866 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-867 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1061


E62665/E62675)
14. Remove the inner cover (callout 4).

Figure 8-868 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-869 Remove the right lower cover

1 2

1062 Chapter 8 Removal and replacement ENWW


17. Remove two screws (callout 1).

Figure 8-870 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-871 Remove the cable guide

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1063


E62665/E62675)
19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-872 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-873 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

1064 Chapter 8 Removal and replacement ENWW


a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-874 Remove the image scanner front cover

Remove the image scanner right cover

Follow these steps to remove the image scanner right cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner right cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1065


E62665/E62675)
Figure 8-875 Remove the image scanner right cover

1 2

Remove the inlet cover

Follow these steps to Remove the inlet cover.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Remove the cable (callout 2) from the cable guide (callout 3).

c. Release one tab (callout 4).

d. Slide the cable guide (callout 5) in the direction the arrow indicates and remove it.

Figure 8-876 Disconnect one connector and release one tab

4 1
2 3
2. Do the following:

1066 Chapter 8 Removal and replacement ENWW


a. Open the right door assembly.

b. Remove two screws (callout 1).

Figure 8-877 Remove two screws

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the inlet cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-878 Remove the inlet cover

2 1

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1067


E62665/E62675)
1. Do the following:

a. Disconnect one connector (callout 1).

b. Release the cable (callout 2) from the cable guide(callout 3).

c. Release one tab (callout 4).

d. Remove the cable guide (callout 5).

Figure 8-879 Disconnect one connector and release the cable and one tab

4 3 2 1
2. Do the following:

a. Remove the FFC (callout 1).

b. Remove one M4 screw (callout 2).

c. Remove three M3 screws (callout 3).

d. Remove the formatter case (callout 4).

1068 Chapter 8 Removal and replacement ENWW


Figure 8-880 Remove the FFC and four screws and the formatter case

4 2 1

3
3. Do the following:

a. Disconnect three connectors (callout 1).

b. Remove the FFC (callout 2).

c. Remove five screws (callout 3).

d. Remove the low-voltage power supply assembly (callout 4).

TIP: Reverse the removal steps to install the assembly.

Figure 8-881 Disconnect three connectors and remove the FFC and five screws and the low-voltage power
supply
3 2

4
1

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1069


E62665/E62675)
Remove the formatter and formatter cage

Follow these steps to remove the formatter and formatter cage.

1. Disconnect all of the connectors on the formatter (callout 1).

Figure 8-882 Disconnect connectors

2. Remove two screws (callout 1) at the side of the cage, remove three screws (callout 2) at the formatter,
and then remove one recessed screw (callout 3) inside the cage..

NOTE: Pull the cables through the openings sheet-metal to remove the formatter and formatter cage.

Figure 8-883 Remove six screws

3
1 2

Remove the developing drive assembly

Follow these steps to remove the developing drive assembly.

1. Do the following:

1070 Chapter 8 Removal and replacement ENWW


a. Disconnect six connectors (callout 1).

b. Release the cable (callout 2) from cable guides (callout 3).

Figure 8-884 Disconnect six connectors and release the cable

3
1

2. Do the following:

a. Release two tabs (callout 1).

b. Remove the cable guide (callout 2).

Figure 8-885 Release two tabs and remove the cable guide

3. Do the following:

a. Remove one screw (callout 1).

b. Remove the solenoid (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1071


E62665/E62675)
Figure 8-886 Remove one screw and the solenoid

4. Do the following:

a. Remove four screws (callout 1).

b. Remove the developer drive assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-887 Remove four screws and the developer drive assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1072 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1073


E62665/E62675)
Removal and replacement: Drum motor assembly
This document provides the procedures to remove and replace the drum motor assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-48 Part information

Part number

RM2-9316-000CN Drum motor assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the automatic document feeder (ADF) and scanner control board (SCB)

Follow these steps to remove the automatic document feeder (ADF) and scanner control board (SCB).

1. If the control panel is not fully tilted forward, tilt it forward now (callout 1) until it stops. Open the document
feeder (callout 2).

1074 Chapter 8 Removal and replacement ENWW


Figure 8-888 Tilt the control panel and open the document feeder

2. Beginning at the right side of the control-panel cover, carefully release five tabs along the top edge of the
cover.

Figure 8-889 Release five tabs

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1075


E62665/E62675)
3. Continue to rotate the top edge of the cover away from the printer, and then remove the cover.

Figure 8-890 Remove the cover

4. Open the connector latch to release the keyboard flat cable.

NOTE: Keyboard models only. For all other models, skip this step and go to step h.

Figure 8-891 Disconnect the keyboard flat cable

1076 Chapter 8 Removal and replacement ENWW


5. Slide the keyboard tray out until it stops.

NOTE: Keyboard models only. For all other models, skip this step and go to step h.

Figure 8-892 Slide the keyboard tray out

6. Push up on the keyboard tray to release two tabs on the bottom of the tray, and then slide the tray toward
you to disengage the tabs.

Figure 8-893 Release two tabs

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1077


E62665/E62675)
7. Slide the keyboard tray all the way out of the printer to remove it.

NOTE: Keyboard models only. For all other models, skip this step and go to step h.

Figure 8-894 Remove the keyboard

8. Disconnect two connectors (callout 1), and then release the USB cable (callout 2) from the holder.

NOTE: Flow M632z only: Disconnect one connector (callout 3), release four tabs, and then remove the
near-field communication (NFC; callout 4) printed circuit board. Set this part aside to install on the
replacement control panel.

Figure 8-895 Disconnect connectors

1 3

1078 Chapter 8 Removal and replacement ENWW


9. Remove three thumbscrews (callout 1).

Figure 8-896 Remove three thumbscrews

10. Lift the front of the control panel off of the printer (callout 1), and then slide it toward the front of the
printer (callout 2) to remove it.

Figure 8-897 Remove the control panel

1
2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1079


E62665/E62675)
11. At the back of the printer, remove two screws (callout 1).

Figure 8-898 Remove two screws

12. Rotate the image scanner back cover up and remove it.

Figure 8-899 Remove the image scanner back cover

13. Do the following:

a. Lift the latches to release three flat cables (callout 1), and then disconnect them.

b. Disconnect three connectors (callout 2).

c. Remove one screw to release a grounding wire (callout 3).

1080 Chapter 8 Removal and replacement ENWW


d. Remove one screw on the left side of the SCB (callout 4).

Figure 8-900 Disconnect connectors and remove two screws

2 3
14. Do the following:

a. Partially slide the SCB out of the printer, and then release the locking tab to disconnect one connector
(callout 1).

b. Slide the SCB out of the printer and remove it (callout 2).

TIP: Make sure all of the cables are positioned on top of the SCB before sliding it into the printer.

Figure 8-901 Remove the SCB

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1081


E62665/E62675)
15. Remove two screws (callout 1).

Figure 8-902 Remove two screws

16. Open the automatic document feeder.

Figure 8-903 Open the ADF

1082 Chapter 8 Removal and replacement ENWW


17. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-904 Tilt and lift the ADF

18. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-905 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1083


E62665/E62675)
19. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-906 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-907 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

1084 Chapter 8 Removal and replacement ENWW


1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-908 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-909 Remove two screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1085


E62665/E62675)
3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-910 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-911 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

1086 Chapter 8 Removal and replacement ENWW


Figure 8-912 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-913 Release the SCB cables

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1087


E62665/E62675)
3. Release the formatter cables from the cable guides (callout 1).

Figure 8-914 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-915 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

1088 Chapter 8 Removal and replacement ENWW


b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-916 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-917 Remove four screws and release one cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1089


E62665/E62675)
7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-918 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-919 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

1090 Chapter 8 Removal and replacement ENWW


3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-920 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-921 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1091


E62665/E62675)
9. Remove the right upper cover (callout 3).

Figure 8-922 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-923 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

1092 Chapter 8 Removal and replacement ENWW


14. Remove the inner cover (callout 4).

Figure 8-924 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-925 Remove the right lower cover

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1093


E62665/E62675)
17. Remove two screws (callout 1).

Figure 8-926 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-927 Remove the cable guide

1094 Chapter 8 Removal and replacement ENWW


19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-928 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-929 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1095


E62665/E62675)
a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-930 Remove the image scanner front cover

Remove the image scanner right cover

Follow these steps to remove the image scanner right cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner right cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

1096 Chapter 8 Removal and replacement ENWW


Figure 8-931 Remove the image scanner right cover

1 2

Remove the inlet cover

Follow these steps to Remove the inlet cover.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Remove the cable (callout 2) from the cable guide (callout 3).

c. Release one tab (callout 4).

d. Slide the cable guide (callout 5) in the direction the arrow indicates and remove it.

Figure 8-932 Disconnect one connector and release one tab

4 1
2 3
2. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1097


E62665/E62675)
a. Open the right door assembly.

b. Remove two screws (callout 1).

Figure 8-933 Remove two screws

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the inlet cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-934 Remove the inlet cover

2 1

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

1098 Chapter 8 Removal and replacement ENWW


1. Do the following:

a. Disconnect one connector (callout 1).

b. Release the cable (callout 2) from the cable guide(callout 3).

c. Release one tab (callout 4).

d. Remove the cable guide (callout 5).

Figure 8-935 Disconnect one connector and release the cable and one tab

4 3 2 1
2. Do the following:

a. Remove the FFC (callout 1).

b. Remove one M4 screw (callout 2).

c. Remove three M3 screws (callout 3).

d. Remove the formatter case (callout 4).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1099


E62665/E62675)
Figure 8-936 Remove the FFC and four screws and the formatter case

4 2 1

3
3. Do the following:

a. Disconnect three connectors (callout 1).

b. Remove the FFC (callout 2).

c. Remove five screws (callout 3).

d. Remove the low-voltage power supply assembly (callout 4).

TIP: Reverse the removal steps to install the assembly.

Figure 8-937 Disconnect three connectors and remove the FFC and five screws and the low-voltage power
supply
3 2

4
1

1100 Chapter 8 Removal and replacement ENWW


Remove the formatter and formatter cage

Follow these steps to remove the formatter and formatter cage.

1. Disconnect all of the connectors on the formatter (callout 1).

Figure 8-938 Disconnect connectors

2. Remove two screws (callout 1) at the side of the cage, remove three screws (callout 2) at the formatter,
and then remove one recessed screw (callout 3) inside the cage..

NOTE: Pull the cables through the openings sheet-metal to remove the formatter and formatter cage.

Figure 8-939 Remove six screws

3
1 2

Remove the drum motor assembly

Follow these steps to remove the drum motor assembly.

1. Disconnect one connector (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1101


E62665/E62675)
Figure 8-940 Disconnect one connector

2. Remove four screws (callout 1).

Figure 8-941 Remove four screws

1102 Chapter 8 Removal and replacement ENWW


3. Remove drum motor (M2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-942 Remove drum motor

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1103


E62665/E62675)
Removal and replacement: Main drive assembly
This document provides the procedures to remove and replace the main drive assembly.

View a video of how to remove and replace the main drive assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-49 Part information

Part number Part description

RM2-6777-000CN Main drive assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the fuser

Follow these steps to remove the fuser.

1. Do one of the following to locate the fuser:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

1104 Chapter 8 Removal and replacement ENWW


WARNING! The fuser might be hot. Always wait for the fuser to cool before removing.

Figure 8-943 Open the rear door or open the right door

2. Hold the handles of the fuser and pull it out of the printer to remove it.

NOTE: The image shown is for the M631/M632/M633/E62555/E65565/E62575/E62655/E62665/


E62675 printers, however the removal process is the same for M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175 printers after you have located the fuser in step 1.

Figure 8-944 Remove the fuser

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1105


E62665/E62675)
Figure 8-945 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-946 Disconnect three connectors

1106 Chapter 8 Removal and replacement ENWW


3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-947 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-948 Open the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1107


E62665/E62675)
5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-949 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-950 Release two tabs on the ADF

1108 Chapter 8 Removal and replacement ENWW


7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-951 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-952 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1109


E62665/E62675)
1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-953 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-954 Remove two screws

1110 Chapter 8 Removal and replacement ENWW


3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-955 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-956 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1111


E62665/E62675)
Figure 8-957 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-958 Release the SCB cables

1112 Chapter 8 Removal and replacement ENWW


3. Release the formatter cables from the cable guides (callout 1).

Figure 8-959 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-960 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1113


E62665/E62675)
b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-961 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-962 Remove four screws and release one cable

1114 Chapter 8 Removal and replacement ENWW


7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-963 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-964 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1115


E62665/E62675)
3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-965 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-966 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

1116 Chapter 8 Removal and replacement ENWW


9. Remove the right upper cover (callout 3).

Figure 8-967 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-968 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1117


E62665/E62675)
14. Remove the inner cover (callout 4).

Figure 8-969 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-970 Remove the right lower cover

1 2

1118 Chapter 8 Removal and replacement ENWW


17. Remove two screws (callout 1).

Figure 8-971 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-972 Remove the cable guide

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1119


E62665/E62675)
19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-973 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-974 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

1120 Chapter 8 Removal and replacement ENWW


a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-975 Remove the image scanner front cover

Remove the image scanner right cover

Follow these steps to remove the image scanner right cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner right cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1121


E62665/E62675)
Figure 8-976 Remove the image scanner right cover

1 2

Remove the inlet cover

Follow these steps to Remove the inlet cover.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Remove the cable (callout 2) from the cable guide (callout 3).

c. Release one tab (callout 4).

d. Slide the cable guide (callout 5) in the direction the arrow indicates and remove it.

Figure 8-977 Disconnect one connector and release one tab

4 1
2 3
2. Do the following:

1122 Chapter 8 Removal and replacement ENWW


a. Open the right door assembly.

b. Remove two screws (callout 1).

Figure 8-978 Remove two screws

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the inlet cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-979 Remove the inlet cover

2 1

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1123


E62665/E62675)
1. Do the following:

a. Disconnect one connector (callout 1).

b. Release the cable (callout 2) from the cable guide(callout 3).

c. Release one tab (callout 4).

d. Remove the cable guide (callout 5).

Figure 8-980 Disconnect one connector and release the cable and one tab

4 3 2 1
2. Do the following:

a. Remove the FFC (callout 1).

b. Remove one M4 screw (callout 2).

c. Remove three M3 screws (callout 3).

d. Remove the formatter case (callout 4).

1124 Chapter 8 Removal and replacement ENWW


Figure 8-981 Remove the FFC and four screws and the formatter case

4 2 1

3
3. Do the following:

a. Disconnect three connectors (callout 1).

b. Remove the FFC (callout 2).

c. Remove five screws (callout 3).

d. Remove the low-voltage power supply assembly (callout 4).

TIP: Reverse the removal steps to install the assembly.

Figure 8-982 Disconnect three connectors and remove the FFC and five screws and the low-voltage power
supply
3 2

4
1

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1125


E62665/E62675)
Remove the formatter and formatter cage

Follow these steps to remove the formatter and formatter cage.

1. Disconnect all of the connectors on the formatter (callout 1).

Figure 8-983 Disconnect connectors

2. Remove two screws (callout 1) at the side of the cage, remove three screws (callout 2) at the formatter,
and then remove one recessed screw (callout 3) inside the cage..

NOTE: Pull the cables through the openings sheet-metal to remove the formatter and formatter cage.

Figure 8-984 Remove six screws

3
1 2

Remove the drum motor assembly

Follow these steps to remove the drum motor assembly.

1. Disconnect one connector (callout 1).

1126 Chapter 8 Removal and replacement ENWW


Figure 8-985 Disconnect one connector

2. Remove four screws (callout 1).

Figure 8-986 Remove four screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1127


E62665/E62675)
3. Remove drum motor (M2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-987 Remove drum motor

Remove the transfer assembly

Follow these steps to remove the transfer assembly.

1. Do the following:

a. Open the right door assembly.

b. Pull out the cover (callout 1).

Figure 8-988 Open the right door and pull out the cover

2. Do the following:

1128 Chapter 8 Removal and replacement ENWW


a. Disconnect one connector (callout 1).

b. Slide the transfer assembly (callout 2) in the direction the arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-989 Disconnect one connector and remove the transfer assembly

1 2

Remove the registration assembly

Follow these steps to remove the registration assembly.

▲ Do the following:

a. Remove four screws (callout 1).

b. Remove the registration assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1129


E62665/E62675)
Figure 8-990 Remove four screws and the registration assembly

Remove the main drive assembly

Follow these steps to remove the main drive assembly.

1. Disconnect eight connectors (callout 1).

Figure 8-991 Disconnect eight connectors

1130 Chapter 8 Removal and replacement ENWW


2. Release the cable (callout 1) from the cable guides (callout 2).

Figure 8-992 Release the cable

1
2

3. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction that the arrow indicates, and remove it.

Figure 8-993 Release one tab and remove the cable guide

2 1

4. Do the following:

a. Release the cable (callout 1) from the cable guide (callout 2).

b. Remove two screws (callout 3).

c. Remove the inlet assembly (callout 4).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1131


E62665/E62675)
Figure 8-994 Release the cable and remove two screws and the inlet assembly

3
2

5. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction that the arrow indicates, and remove it.

Figure 8-995 Release one tab and remove the cable guide

1
2

1132 Chapter 8 Removal and replacement ENWW


6. Remove the link lever (callout 1) from the left and the right shafts (callout 2).

Figure 8-996 Remove the link lever from two shafts

7. Do the following:

a. Release one tab (callout 1).

b. Remove the cover (callout 2).

Figure 8-997 Release one tab and remove the cover

2
1

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1133


E62665/E62675)
8. Disconnect one connector (callout 1).

Figure 8-998 Disconnect one connector

9. Do the following:

a. Remove six screws (callout 1).

b. Remove the main drive assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-999 Remove six screws and the main drive assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1134 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1135


E62665/E62675)
Removal and replacement: Paper feed frame assembly
This document provides the procedures to remove and replace the paper feed frame assembly.

View a video of how to remove and replace the paper feed frame assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-50 Part information

Part number Part description

RM2-0851-000CN Paper feed frame assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the fuser

Follow these steps to remove the fuser.

1. Do one of the following to locate the fuser:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

1136 Chapter 8 Removal and replacement ENWW


WARNING! The fuser might be hot. Always wait for the fuser to cool before removing.

Figure 8-1000 Open the rear door or open the right door

2. Hold the handles of the fuser and pull it out of the printer to remove it.

NOTE: The image shown is for the M631/M632/M633/E62555/E65565/E62575/E62655/E62665/


E62675 printers, however the removal process is the same for M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175 printers after you have located the fuser in step 1.

Figure 8-1001 Remove the fuser

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1137


E62665/E62675)
Figure 8-1002 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-1003 Disconnect three connectors

1138 Chapter 8 Removal and replacement ENWW


3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-1004 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-1005 Open the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1139


E62665/E62675)
5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-1006 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-1007 Release two tabs on the ADF

1140 Chapter 8 Removal and replacement ENWW


7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1008 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1009 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1141


E62665/E62675)
1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-1010 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-1011 Remove two screws

1142 Chapter 8 Removal and replacement ENWW


3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-1012 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1013 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1143


E62665/E62675)
Figure 8-1014 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-1015 Release the SCB cables

1144 Chapter 8 Removal and replacement ENWW


3. Release the formatter cables from the cable guides (callout 1).

Figure 8-1016 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-1017 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1145


E62665/E62675)
b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-1018 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-1019 Remove four screws and release one cable

1146 Chapter 8 Removal and replacement ENWW


7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-1020 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1021 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1147


E62665/E62675)
3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-1022 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-1023 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

1148 Chapter 8 Removal and replacement ENWW


9. Remove the right upper cover (callout 3).

Figure 8-1024 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-1025 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1149


E62665/E62675)
14. Remove the inner cover (callout 4).

Figure 8-1026 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-1027 Remove the right lower cover

1 2

1150 Chapter 8 Removal and replacement ENWW


17. Remove two screws (callout 1).

Figure 8-1028 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-1029 Remove the cable guide

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1151


E62665/E62675)
19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-1030 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-1031 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

1152 Chapter 8 Removal and replacement ENWW


a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1032 Remove the image scanner front cover

Remove the image scanner right cover

Follow these steps to remove the image scanner right cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner right cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1153


E62665/E62675)
Figure 8-1033 Remove the image scanner right cover

1 2

Remove the inlet cover

Follow these steps to Remove the inlet cover.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Remove the cable (callout 2) from the cable guide (callout 3).

c. Release one tab (callout 4).

d. Slide the cable guide (callout 5) in the direction the arrow indicates and remove it.

Figure 8-1034 Disconnect one connector and release one tab

4 1
2 3
2. Do the following:

1154 Chapter 8 Removal and replacement ENWW


a. Open the right door assembly.

b. Remove two screws (callout 1).

Figure 8-1035 Remove two screws

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the inlet cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1036 Remove the inlet cover

2 1

Remove the front cover assembly

Follow these steps to remove the front cover assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1155


E62665/E62675)
1. Remove one screw (callout 1).

Figure 8-1037 Remove one screw

2. Do the following:

a. Remove one screw (callout 1).

b. Release two tabs (callout 2).

Figure 8-1038 Remove one screw and release two tabs

1156 Chapter 8 Removal and replacement ENWW


3. Release one tab (callout 1).

Figure 8-1039 Release one tab

4. Do the following:

a. Release two tabs (callout 1).

b. Remove the front cover assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1040 Release two tabs and remove the front cover assembly

Remove the right lower cover

Follow these steps to remove the right lower cover.

1. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1157


E62665/E62675)
a. Remove one screw (callout 1).

b. Release one tab (callout 2).

c. Remove the inner left cover (callout 3).

Figure 8-1041 Remove one screw and release one tab and remove the inner left cover

1 3

2. Slide the right lower cover (callout 1) in the direction that arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1042 Remove the right lower cover

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Do the following:

1158 Chapter 8 Removal and replacement ENWW


a. Disconnect three connectors (callout 1).

b. Release the cable (callout 2) from the cable guide (callout 3).

Figure 8-1043 Disconnect three connectors and release the cable

1
3 2
2. Remove three e-rings (callout 1).

Figure 8-1044 Remove three e-rings

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1159


E62665/E62675)
3. Release two hinges (callout 1) from the right and left shafts (callout 2).

Figure 8-1045 Release two hinges from the right and left shafts

4. Slide the right door assembly (callout 1) in the direction that arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1046 Remove the right door assembly

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Release the cable (callout 2) from the cable guide(callout 3).

1160 Chapter 8 Removal and replacement ENWW


c. Release one tab (callout 4).

d. Remove the cable guide (callout 5).

Figure 8-1047 Disconnect one connector and release the cable and one tab

4 3 2 1
2. Do the following:

a. Remove the FFC (callout 1).

b. Remove one M4 screw (callout 2).

c. Remove three M3 screws (callout 3).

d. Remove the formatter case (callout 4).

Figure 8-1048 Remove the FFC and four screws and the formatter case

4 2 1

3
3. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1161


E62665/E62675)
a. Disconnect three connectors (callout 1).

b. Remove the FFC (callout 2).

c. Remove five screws (callout 3).

d. Remove the low-voltage power supply assembly (callout 4).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1049 Disconnect three connectors and remove the FFC and five screws and the low-voltage
power supply
3 2

4
1

Remove the formatter and formatter cage

Follow these steps to remove the formatter and formatter cage.

1. Disconnect all of the connectors on the formatter (callout 1).

1162 Chapter 8 Removal and replacement ENWW


Figure 8-1050 Disconnect connectors

2. Remove two screws (callout 1) at the side of the cage, remove three screws (callout 2) at the formatter,
and then remove one recessed screw (callout 3) inside the cage..

NOTE: Pull the cables through the openings sheet-metal to remove the formatter and formatter cage.

Figure 8-1051 Remove six screws

3
1 2

Remove the drum motor assembly

Follow these steps to remove the drum motor assembly.

1. Disconnect one connector (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1163


E62665/E62675)
Figure 8-1052 Disconnect one connector

2. Remove four screws (callout 1).

Figure 8-1053 Remove four screws

1164 Chapter 8 Removal and replacement ENWW


3. Remove drum motor (M2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1054 Remove drum motor

Remove the transfer assembly

Follow these steps to remove the transfer assembly.

1. Do the following:

a. Open the right door assembly.

b. Pull out the cover (callout 1).

Figure 8-1055 Open the right door and pull out the cover

2. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1165


E62665/E62675)
a. Disconnect one connector (callout 1).

b. Slide the transfer assembly (callout 2) in the direction the arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1056 Disconnect one connector and remove the transfer assembly

1 2

Remove the registration assembly

Follow these steps to remove the registration assembly.

▲ Do the following:

a. Remove four screws (callout 1).

b. Remove the registration assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

1166 Chapter 8 Removal and replacement ENWW


Figure 8-1057 Remove four screws and the registration assembly

Remove the main drive assembly

Follow these steps to remove the main drive assembly.

1. Disconnect eight connectors (callout 1).

Figure 8-1058 Disconnect eight connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1167


E62665/E62675)
2. Release the cable (callout 1) from the cable guides (callout 2).

Figure 8-1059 Release the cable

1
2

3. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction that the arrow indicates, and remove it.

Figure 8-1060 Release one tab and remove the cable guide

2 1

4. Do the following:

a. Release the cable (callout 1) from the cable guide (callout 2).

b. Remove two screws (callout 3).

c. Remove the inlet assembly (callout 4).

1168 Chapter 8 Removal and replacement ENWW


Figure 8-1061 Release the cable and remove two screws and the inlet assembly

3
2

5. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction that the arrow indicates, and remove it.

Figure 8-1062 Release one tab and remove the cable guide

1
2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1169


E62665/E62675)
6. Remove the link lever (callout 1) from the left and the right shafts (callout 2).

Figure 8-1063 Remove the link lever from two shafts

7. Do the following:

a. Release one tab (callout 1).

b. Remove the cover (callout 2).

Figure 8-1064 Release one tab and remove the cover

2
1

1170 Chapter 8 Removal and replacement ENWW


8. Disconnect one connector (callout 1).

Figure 8-1065 Disconnect one connector

9. Do the following:

a. Remove six screws (callout 1).

b. Remove the main drive assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1066 Remove six screws and the main drive assembly

Remove the paper feed frame assembly

Follow these steps to remove the paper feed frame assembly.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1171


E62665/E62675)
Figure 8-1067 Remove one screw

2. Remove the paper guide (callout 1) from the left and the right shafts (callout 2).

Figure 8-1068 Remove the paper guide from the two shafts

1172 Chapter 8 Removal and replacement ENWW


3. Remove two screws (callout 1).

Figure 8-1069 Remove two screws

4. Do the following:

a. Remove the metal plate (callout 1).

b. Remove the gear assembly (callout 2) and the spring (callout 3) together.

Figure 8-1070 Remove the metal plate, and then remove the gear assembly and spring together

When installing the gear assembly, make sure that the spring (callout 1) is installed in the correct position.
The spring should be positioned to the right.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1173


E62665/E62675)
Figure 8-1071 The correct spring position is to the right

Figure 8-1072 The wrong spring position

5. Do the following:

a. Release one tab (callout 1).

b. Slide the feed frame assembly (callout 2) in the direction indicated by the arrow.

1174 Chapter 8 Removal and replacement ENWW


Figure 8-1073 Release one tab and slide the feed frame assembly

6. Slide the feed frame assembly in the direction indicated by the arrow.

Figure 8-1074 Slide the feed frame assembly

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1175


E62665/E62675)
7. Remove the feed frame assembly.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1075 Remove the feed frame assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1176 Chapter 8 Removal and replacement ENWW


Removal and replacement: Paper pickup assembly
This document provides the procedures to remove and replace the paper pick-up assembly.

View a video of how to remove and replace the paper pickup assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-51 Part information

Part number Part description

RM2-6795-000CN Paper pick-up assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the fuser

Follow these steps to remove the fuser.

1. Do one of the following to locate the fuser:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1177


E62665/E62675)
WARNING! The fuser might be hot. Always wait for the fuser to cool before removing.

Figure 8-1076 Open the rear door or open the right door

2. Hold the handles of the fuser and pull it out of the printer to remove it.

NOTE: The image shown is for the M631/M632/M633/E62555/E65565/E62575/E62655/E62665/


E62675 printers, however the removal process is the same for M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175 printers after you have located the fuser in step 1.

Figure 8-1077 Remove the fuser

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

1178 Chapter 8 Removal and replacement ENWW


Figure 8-1078 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-1079 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1179


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-1080 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-1081 Open the ADF

1180 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-1082 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-1083 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1181


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1084 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1085 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

1182 Chapter 8 Removal and replacement ENWW


1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-1086 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-1087 Remove two screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1183


E62665/E62675)
3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-1088 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1089 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

1184 Chapter 8 Removal and replacement ENWW


Figure 8-1090 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-1091 Release the SCB cables

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1185


E62665/E62675)
3. Release the formatter cables from the cable guides (callout 1).

Figure 8-1092 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-1093 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

1186 Chapter 8 Removal and replacement ENWW


b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-1094 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-1095 Remove four screws and release one cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1187


E62665/E62675)
7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-1096 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1097 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

1188 Chapter 8 Removal and replacement ENWW


3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-1098 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-1099 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1189


E62665/E62675)
9. Remove the right upper cover (callout 3).

Figure 8-1100 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-1101 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

1190 Chapter 8 Removal and replacement ENWW


14. Remove the inner cover (callout 4).

Figure 8-1102 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-1103 Remove the right lower cover

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1191


E62665/E62675)
17. Remove two screws (callout 1).

Figure 8-1104 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-1105 Remove the cable guide

1192 Chapter 8 Removal and replacement ENWW


19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-1106 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-1107 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1193


E62665/E62675)
a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1108 Remove the image scanner front cover

Remove the image scanner right cover

Follow these steps to remove the image scanner right cover.

▲ Do the following:

a. Release one tab (callout 1).

b. Slide the image scanner right cover (callout 2) in the direction the arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

1194 Chapter 8 Removal and replacement ENWW


Figure 8-1109 Remove the image scanner right cover

1 2

Remove the inlet cover

Follow these steps to Remove the inlet cover.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Remove the cable (callout 2) from the cable guide (callout 3).

c. Release one tab (callout 4).

d. Slide the cable guide (callout 5) in the direction the arrow indicates and remove it.

Figure 8-1110 Disconnect one connector and release one tab

4 1
2 3
2. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1195


E62665/E62675)
a. Open the right door assembly.

b. Remove two screws (callout 1).

Figure 8-1111 Remove two screws

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the inlet cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1112 Remove the inlet cover

2 1

Remove the front cover assembly

Follow these steps to remove the front cover assembly.

1196 Chapter 8 Removal and replacement ENWW


1. Remove one screw (callout 1).

Figure 8-1113 Remove one screw

2. Do the following:

a. Remove one screw (callout 1).

b. Release two tabs (callout 2).

Figure 8-1114 Remove one screw and release two tabs

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1197


E62665/E62675)
3. Release one tab (callout 1).

Figure 8-1115 Release one tab

4. Do the following:

a. Release two tabs (callout 1).

b. Remove the front cover assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1116 Release two tabs and remove the front cover assembly

Remove the right lower cover

Follow these steps to remove the right lower cover.

1. Do the following:

1198 Chapter 8 Removal and replacement ENWW


a. Remove one screw (callout 1).

b. Release one tab (callout 2).

c. Remove the inner left cover (callout 3).

Figure 8-1117 Remove one screw and release one tab and remove the inner left cover

1 3

2. Slide the right lower cover (callout 1) in the direction that arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1118 Remove the right lower cover

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1199


E62665/E62675)
a. Disconnect three connectors (callout 1).

b. Release the cable (callout 2) from the cable guide (callout 3).

Figure 8-1119 Disconnect three connectors and release the cable

1
3 2
2. Remove three e-rings (callout 1).

Figure 8-1120 Remove three e-rings

1200 Chapter 8 Removal and replacement ENWW


3. Release two hinges (callout 1) from the right and left shafts (callout 2).

Figure 8-1121 Release two hinges from the right and left shafts

4. Slide the right door assembly (callout 1) in the direction that arrow indicates and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1122 Remove the right door assembly

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Release the cable (callout 2) from the cable guide(callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1201


E62665/E62675)
c. Release one tab (callout 4).

d. Remove the cable guide (callout 5).

Figure 8-1123 Disconnect one connector and release the cable and one tab

4 3 2 1
2. Do the following:

a. Remove the FFC (callout 1).

b. Remove one M4 screw (callout 2).

c. Remove three M3 screws (callout 3).

d. Remove the formatter case (callout 4).

Figure 8-1124 Remove the FFC and four screws and the formatter case

4 2 1

3
3. Do the following:

1202 Chapter 8 Removal and replacement ENWW


a. Disconnect three connectors (callout 1).

b. Remove the FFC (callout 2).

c. Remove five screws (callout 3).

d. Remove the low-voltage power supply assembly (callout 4).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1125 Disconnect three connectors and remove the FFC and five screws and the low-voltage
power supply
3 2

4
1

Remove the formatter and formatter cage

Follow these steps to remove the formatter and formatter cage.

1. Disconnect all of the connectors on the formatter (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1203


E62665/E62675)
Figure 8-1126 Disconnect connectors

2. Remove two screws (callout 1) at the side of the cage, remove three screws (callout 2) at the formatter,
and then remove one recessed screw (callout 3) inside the cage..

NOTE: Pull the cables through the openings sheet-metal to remove the formatter and formatter cage.

Figure 8-1127 Remove six screws

3
1 2

Remove the drum motor assembly

Follow these steps to remove the drum motor assembly.

1. Disconnect one connector (callout 1).

1204 Chapter 8 Removal and replacement ENWW


Figure 8-1128 Disconnect one connector

2. Remove four screws (callout 1).

Figure 8-1129 Remove four screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1205


E62665/E62675)
3. Remove drum motor (M2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1130 Remove drum motor

Remove the transfer assembly

Follow these steps to remove the transfer assembly.

1. Do the following:

a. Open the right door assembly.

b. Pull out the cover (callout 1).

Figure 8-1131 Open the right door and pull out the cover

2. Do the following:

1206 Chapter 8 Removal and replacement ENWW


a. Disconnect one connector (callout 1).

b. Slide the transfer assembly (callout 2) in the direction the arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1132 Disconnect one connector and remove the transfer assembly

1 2

Remove the registration assembly

Follow these steps to remove the registration assembly.

▲ Do the following:

a. Remove four screws (callout 1).

b. Remove the registration assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1207


E62665/E62675)
Figure 8-1133 Remove four screws and the registration assembly

Remove the main drive assembly

Follow these steps to remove the main drive assembly.

1. Disconnect eight connectors (callout 1).

Figure 8-1134 Disconnect eight connectors

1208 Chapter 8 Removal and replacement ENWW


2. Release the cable (callout 1) from the cable guides (callout 2).

Figure 8-1135 Release the cable

1
2

3. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction that the arrow indicates, and remove it.

Figure 8-1136 Release one tab and remove the cable guide

2 1

4. Do the following:

a. Release the cable (callout 1) from the cable guide (callout 2).

b. Remove two screws (callout 3).

c. Remove the inlet assembly (callout 4).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1209


E62665/E62675)
Figure 8-1137 Release the cable and remove two screws and the inlet assembly

3
2

5. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction that the arrow indicates, and remove it.

Figure 8-1138 Release one tab and remove the cable guide

1
2

1210 Chapter 8 Removal and replacement ENWW


6. Remove the link lever (callout 1) from the left and the right shafts (callout 2).

Figure 8-1139 Remove the link lever from two shafts

7. Do the following:

a. Release one tab (callout 1).

b. Remove the cover (callout 2).

Figure 8-1140 Release one tab and remove the cover

2
1

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1211


E62665/E62675)
8. Disconnect one connector (callout 1).

Figure 8-1141 Disconnect one connector

9. Do the following:

a. Remove six screws (callout 1).

b. Remove the main drive assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1142 Remove six screws and the main drive assembly

Remove the paper feed frame assembly

Follow these steps to remove the paper feed frame assembly.

1. Remove one screw (callout 1).

1212 Chapter 8 Removal and replacement ENWW


Figure 8-1143 Remove one screw

2. Remove the paper guide (callout 1) from the left and the right shafts (callout 2).

Figure 8-1144 Remove the paper guide from the two shafts

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1213


E62665/E62675)
3. Remove two screws (callout 1).

Figure 8-1145 Remove two screws

4. Do the following:

a. Remove the metal plate (callout 1).

b. Remove the gear assembly (callout 2) and the spring (callout 3) together.

Figure 8-1146 Remove the metal plate, and then remove the gear assembly and spring together

When installing the gear assembly, make sure that the spring (callout 1) is installed in the correct position.
The spring should be positioned to the right.

1214 Chapter 8 Removal and replacement ENWW


Figure 8-1147 The correct spring position is to the right

Figure 8-1148 The wrong spring position

5. Do the following:

a. Release one tab (callout 1).

b. Slide the feed frame assembly (callout 2) in the direction indicated by the arrow.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1215


E62665/E62675)
Figure 8-1149 Release one tab and slide the feed frame assembly

6. Slide the feed frame assembly in the direction indicated by the arrow.

Figure 8-1150 Slide the feed frame assembly

1216 Chapter 8 Removal and replacement ENWW


7. Remove the feed frame assembly.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1151 Remove the feed frame assembly

Remove the paper pickup assembly

Follow these steps to remove the paper pickup assembly.

1. Do the following:

a. Remove five screws (callout 1).

b. Pull out the pickup assembly (callout 2).

Figure 8-1152 Remove five screws and pull out the pickup assembly

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1217


E62665/E62675)
2. Disconnect the cable (callout 1) and remove the pickup assembly.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1153 Disconnect the cable and remove the pickup assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1218 Chapter 8 Removal and replacement ENWW


Removal and replacement: Cartridge tray assembly
This document provides the procedures to remove and replace the cartridge tray assembly.

View a video of how to remove and replace the cartridge tray assembly.

Mean time to repair: 25 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-52 Part information

Part number Part description

RM2-6792-000CN Cartridge tray assembly

RM2-1283-000CN Cartridge tray assembly (M610-M612, M634-M636)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1219


E62665/E62675)
a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1154 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-1155 Open the cartridge door

1220 Chapter 8 Removal and replacement ENWW


2. Remove two screws (callout 1).

Figure 8-1156 Remove two screws

3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-1157 Slide the rear cover

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1221


E62665/E62675)
4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1158 Remove the rear cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

▲ Release one tab (callout 1), and then slide the cover (callout 2) in the direction of the arrow in the figure
below to remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1159 Remove the left lower cover

1222 Chapter 8 Removal and replacement ENWW


Remove the left door assembly

Follow these steps to remove the left door assembly.

1. Release two pins (callout 1).

Figure 8-1160 Release two pins

2. Do the following:

a. Open the left door assembly.

b. Release two tabs (callout 1).

c. Release two hinges (callout 2) on both sides.

d. Remove the left door assembly (callout 3).

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1223


E62665/E62675)
Figure 8-1161 Remove the left door assembly

2
3

Remove the cartridge tray assembly

Follow these steps to remove the cartridge tray assembly.

▲ Pull out the cartridge tray assembly (callout 1).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1162 Pull out the cartridge tray assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1224 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1225


E62665/E62675)
Removal and replacement: High-voltage power supply (HVPS)
This document provides the procedures to remove and replace the high-voltage power supply assembly.

View a video of how to remove and replace the high-voltage power supply assembly.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-53 Part information

Part number Part description

RM2-9337-000CN High-voltage power supply PCB assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the automatic document feeder

Follow these steps to remove the automatic document feeder.

1. At the back of the printer, remove two screws (callout 1), and then remove the scanner rear cover
(callout 2).

1226 Chapter 8 Removal and replacement ENWW


Figure 8-1163 Remove two screws and remove the scanner rear cover

2. Lift the latches to release two flat cables (callout 1), and then disconnect one connector (callout 2).

TIP: When reinstalling the flat cables, lift the latches, install the cables, and then lower the latches to
secure the cables.

Figure 8-1164 Disconnect three connectors

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1227


E62665/E62675)
3. Remove two screws (callout 1). Release one ground screw (callout 2), and then release the ground wire
(callout 3) from the cable guide.

Figure 8-1165 Remove three screws and the ground wire

3 2

4. Open the automatic document feeder (ADF).

Figure 8-1166 Open the ADF

1228 Chapter 8 Removal and replacement ENWW


5. Tilt the ADF back until it stops (callout 1), and then lift it up until it stops (callout 2).

Figure 8-1167 Tilt and lift the ADF

6. Support the ADF, and then use a small, flat-blade screwdriver to release two tabs on the ADF hinges.

NOTE: The tabs are located on the front side (scanner flatbed glass) of the hinges.

Figure 8-1168 Release two tabs on the ADF

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1229


E62665/E62675)
7. Lift the ADF up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1169 LIft and remove the ADF

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1170 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

1230 Chapter 8 Removal and replacement ENWW


1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-1171 Open the cartridge door

2. Remove two screws (callout 1).

Figure 8-1172 Remove two screws

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1231


E62665/E62675)
3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-1173 Slide the rear cover

4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1174 Remove the rear cover

Remove the image scanner assembly

Follow these steps to remove the image scanner assembly.

1. Flow M632z and Flow M633z models only:

▲ At the back of the printer, gently pull the wireless cable in the direction indicated by the arrow, and
then disconnect the wireless connector.

1232 Chapter 8 Removal and replacement ENWW


Figure 8-1175 Disconnect the connector

2. Release the scanner control board (SCB) cables (callout 1) from the cable guides (callout 2).

Figure 8-1176 Release the SCB cables

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1233


E62665/E62675)
3. Release the formatter cables from the cable guides (callout 1).

Figure 8-1177 Release the formatter cables

4. On the formatter board disconnect five connectors (callout 1).

Figure 8-1178 Disconnect connect five connectors

5. Do the following:

a. Allow the SCB cables and the wireless cable to hang down without releasing them further.

1234 Chapter 8 Removal and replacement ENWW


b. Thread the disconnected formatter cables up through the opening in the side of the formatter case
(callout 1).

Figure 8-1179 Thread the formatter cables through the formatter case

6. Do the following:

a. At the back of the printer, remove four screws (callout 1).

b. Release the wireless cable from the cable guide (callout 2).

Figure 8-1180 Remove four screws and release one cable

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1235


E62665/E62675)
7. On top of the image scanner assembly, at the location where the control panel has been removed, remove
two sheet metal screws and one self-tapping screw (callout 1).

Figure 8-1181 Remove three screws

8. Lift the image scanner assembly off of the printer, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1182 Remove the image scanner assembly

Remove the inner finisher assembly

Follow these steps to remove the inner finisher assembly.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

1236 Chapter 8 Removal and replacement ENWW


3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-1183 Remove staple cover and staple door

5. Remove one screw (callout 1).

Figure 8-1184 Remove one screw

6. Open the SS door assembly.

7. Remove one screw (callout 1).

8. Release one tab (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1237


E62665/E62675)
9. Remove the right upper cover (callout 3).

Figure 8-1185 Remove the right upper cover

3 2

10. Release two tabs (callout 1).

11. Remove the rear corner cover (callout 2).

Figure 8-1186 Remove the rear corner cover

12. Release the cable (callout 2) from the cable guide (callout 1).

13. Release one tab (callout 3).

1238 Chapter 8 Removal and replacement ENWW


14. Remove the inner cover (callout 4).

Figure 8-1187 Remove the inner cover

3
1

15. Release one tab (callout 1).

16. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-1188 Remove the right lower cover

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1239


E62665/E62675)
17. Remove two screws (callout 1).

Figure 8-1189 Remove two screws

18. Remove one screw (callout 1), and then remove the cable guide (callout 2).

Figure 8-1190 Remove the cable guide

1240 Chapter 8 Removal and replacement ENWW


19. Remove one connector (callout 1) and two screws (callout 2).

TIP: Make sure to capture the screw (callout 3) with the metallic screwdriver so as not to drop it into the
body of the printer.

Figure 8-1191 Remove one connector and two screws

3 2

20. Lift the inner finisher to remove it from the printer.

Figure 8-1192 Remove the inner finisher

Remove the image scanner front cover

Follow these steps to remove the image scanner front cover.

▲ Do the following:

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1241


E62665/E62675)
a. Release two tabs (callout 1).

b. Remove the image scanner front cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1193 Remove the image scanner front cover

Remove the front cover assembly

Follow these steps to remove the front cover assembly.

1. Remove one screw (callout 1).

Figure 8-1194 Remove one screw

2. Do the following:

a. Remove one screw (callout 1).

1242 Chapter 8 Removal and replacement ENWW


b. Release two tabs (callout 2).

Figure 8-1195 Remove one screw and release two tabs

3. Release one tab (callout 1).

Figure 8-1196 Release one tab

4. Do the following:

a. Release two tabs (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1243


E62665/E62675)
b. Remove the front cover assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1197 Release two tabs and remove the front cover assembly

Remove the high-voltage power supply assembly

Follow these steps to remove the high-voltage power supply assembly.

1. Do the following:

a. Remove the FFC (callout 1).

b. Disconnect four connectors (callout 2).

c. Remove one screw (callout 3).

Figure 8-1198 Remove the FFC and disconnect four connectors and remove one screw
1 2 3

1244 Chapter 8 Removal and replacement ENWW


2. Do the following:

a. Remove two M4 screws (callout 1).

b. Remove four M3 screws (callout 2).

Figure 8-1199 Remove six screws

2
1

3. Do the following:

a. Release five tabs (callout 1).

b. Remove the high-voltage power supply PCA (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1200 Release five tabs and remove the high-voltage power supply PCA

1 1

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1245


E62665/E62675)
Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1246 Chapter 8 Removal and replacement ENWW


Removal and replacement: DC controller assembly
This document provides the procedures to remove and replace the DC controller assembly.

View a video of how to remove and replace the DC controller assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-54 Part information

Part number

RM2-9493-000CN DC controller PCB assembly

RM3-8457-000CN DC controller PCB assembly (M634-M636)

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1247


E62665/E62675)
a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1201 Release two thumb screws and remove the formatter cover

2
1

Remove the rear cover

Follow these steps to remove the rear cover.

1. Press the button above the cartridge door (callout 1), and then open the door in the direction indicated by
the arrow (callout 2).

Figure 8-1202 Open the cartridge door

1248 Chapter 8 Removal and replacement ENWW


2. Remove two screws (callout 1).

Figure 8-1203 Remove two screws

3. Slide the rear cover in the direction indicated by the arrow.

Figure 8-1204 Slide the rear cover

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1249


E62665/E62675)
4. Remove the rear cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1205 Remove the rear cover

Remove the DC controller assembly

Follow these steps to remove the DC controller assembly.

1. Do the following:

a. Disconnect one connector (callout 1).

b. Release the cable (callout 2) from the cable guide(callout 3).

c. Release one tab (callout 4).

d. Remove the cable guide (callout 5).

1250 Chapter 8 Removal and replacement ENWW


Figure 8-1206 Disconnect one connector and release the cable and one tab

4 3 2 1
2. Do the following:

a. Release one tab (callout 1).

b. Slide the guide (callout 2) in the direction that the arrow indicates, and remove it.

Figure 8-1207 Release one tab and remove the guide

2 1

3. Do the following:

a. Disconnect all of the connectors on the DC controller PCA.

b. Remove two screws (callout 1).

c. Remove the DC controller PCA (callout 2).

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1251


E62665/E62675)
Figure 8-1208 Disconnect the connectors and remove two screws and the DC controller PCA

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1252 Chapter 8 Removal and replacement ENWW


Removal and replacement: Fan 2
This document provides the procedures to remove and replace the fan 2.

This document provides the procedures to remove and replace fan 2. On the single function devices, the fan is
found inside the rear door, and on multi-function devices the fan is found inside the right door.

Mean time to repair: 15 minutes

Service level: Easy

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-55 Part information

Part number Part description

RK2-8948-000CN Fan 2

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer.

Remove Fan 2

Follow these steps to remove fan 2.

1. Do one of the following to locate fan2:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1253


E62665/E62675)
Figure 8-1209 Open the rear door or open the right door

2. Remove 4 plastic screws.

Figure 8-1210 Remove the fuser

1254 Chapter 8 Removal and replacement ENWW


3. Remove the fan cover.

Figure 8-1211 Remove fan cover

Figure 8-1212 Fan cover removed

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1255


E62665/E62675)
4. Remove the grounding springs from top of fan.

Figure 8-1213 Remove grounding spring

5. Rotate the fan assembly up (callout 1) and remove spring (callout 2) on rear side of fan.

Figure 8-1214 Tilt fan and remove spring

2
1

1256 Chapter 8 Removal and replacement ENWW


6. Disconnect and remove the fan cable from the stays.

Figure 8-1215 Remove connector

7. Push up on the fan from the bottom, while releasing two clips.

Figure 8-1216 Remove the fan

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1257


E62665/E62675)
8. Fan removed.

Figure 8-1217 Fan removed

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1258 Chapter 8 Removal and replacement ENWW


Remove and replacement: Trays
Learn how to remove and replace the printer trays.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1259


E62665/E62675)
Removal and replacement: Cassette Tray 2
This document provides the procedures to remove and replace the cassette tray 2.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-56 Part information

Part number Part description

RM2-6766-000CN Cassette assembly (tray 2)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the cassette tray 2

Follow these steps to remove the cassette tray 2.

▲ Open the cassette tray 2, and then lift up and remove it.

TIP: Reverse the removal steps to install the assembly.

1260 Chapter 8 Removal and replacement ENWW


Figure 8-1218 Open and remove the cassette tray 2

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Step 3: Install the cassette tray 2

Follow these steps to step 3: Install the cassette tray 2.

▲ Align the sides of the tray with the rails in the printer, and then slide the tray into the printer.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1261


E62665/E62675)
TIP: It might be easier to get the tray started into the cavity, if the front edge is slightly raised.

Figure 8-1219 Install the tray

1262 Chapter 8 Removal and replacement ENWW


Removal and replacement: Input accessories
Learn how to remove and replace the input accessories.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1263


E62665/E62675)
Removal and replacement: Envelope feeder
Learn how to remove and replace the envelope feeder parts and assemblies.

1264 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550-sheet paper feeder/envelope feeder rear cover

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
rear cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

It might be necessary to remove the engine, or any tray above or below the 1x550‑sheet paper feeder/
envelope feeder, to access this item.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-57 Part information

Part number Part description

RC4–8684–000CN Rear cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Release four tabs (callout 1).

2. Release three bosses (callout 2).

3. Remove the rear cover (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1265


E62665/E62675)
4. Remove one screw (callout 1).

Figure 8-1220 Remove the rear cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1266 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper feeder/envelope feeder right door assembly/right lower cover

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
right door assembly/right lower cover.

Mean time to repair:10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-58 Part information

Part number Part description

RM2–0891–000CN Right door assembly

RC4–8686–000CN Right lower cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Release four tabs (callout 1).

2. Release three bosses (callout 2).

3. Remove the rear cover (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1267


E62665/E62675)
4. Remove one screw (callout 1).

Figure 8-1221 Remove the rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly/right lower cover

Follow these steps to remove the right door assembly/right lower cover.

1. Release one boss (callout 1).

2. Slide the right door assembly (callout 2) and the right lower cover (callout 3) in the direction of the arrow to
remove.

Figure 8-1222 Remove right door and right lower cover

3 2 1

3. Remove two shafts (callout 1).

1268 Chapter 8 Removal and replacement ENWW


4. Remove the right lower cover (callout 3) from the right door assembly (callout 2).

Figure 8-1223 Remove right lower cover

2 3

1
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1269


E62665/E62675)
Removal and replacement: 1x550–sheet paper feeder/envelope feeder left cover

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
left cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-59 Part information

Part number

RC4–8685–000CN Left cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Release four tabs (callout 1).

2. Release three bosses (callout 2).

3. Remove the rear cover (callout 3).

1270 Chapter 8 Removal and replacement ENWW


4. Remove one screw (callout 1).

Figure 8-1224 Remove the rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Release one boss (callout 1).

2. Slide the left cover (callout 2) in the direction of the arrow and remove it.

Figure 8-1225 Remove left cover

1 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1271


E62665/E62675)
1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1272 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper feeder/envelope feeder pickup assembly

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
pickup assembly.

Mean time to repair:20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-60 Part information

Part number

RM2–0892–000CN Paper pick=up assembly (550 sheet paper feeder)

RM2–1140–000CN Paper pickup assembly (envelope feeder)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Release four tabs (callout 1).

2. Release three bosses (callout 2).

3. Remove the rear cover (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1273


E62665/E62675)
4. Remove one screw (callout 1).

Figure 8-1226 Remove the rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the pickup assembly

Follow these steps to remove the pickup assembly.

1. Remove six screws (callout 1).

2. Remove the cover (callout 2).

Figure 8-1227 Remove cover

1274 Chapter 8 Removal and replacement ENWW


3. Release the cable (callout 2) from the boss (callout 1).

Figure 8-1228 Release cable

1 2

4. Remove one screw (callout 1).

5. Release two tabs (callout 2).

6. Remove the cover (callout 3).

Figure 8-1229 Remove cover

2
1

7. Disconnect one connector (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1275


E62665/E62675)
8. Release the cable (callout 3) from cable guides (callout 2).

Figure 8-1230 Release cable

3 2

9. Remove two screws (callout 1).

10. Slide the pickup assembly (callout 2) in the direction of the arrow and remove it.

Figure 8-1231 Remove pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1276 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1277


E62665/E62675)
Removal and replacement: 1x550–sheet paper feeder/envelope feeder drive assembly

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
drive assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-61 Part information

Part number Part description

RM2–0875–000CN Feeder drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Release four tabs (callout 1).

2. Release three bosses (callout 2).

3. Remove the rear cover (callout 3).

1278 Chapter 8 Removal and replacement ENWW


4. Remove one screw (callout 1).

Figure 8-1232 Remove the rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the pickup assembly

Follow these steps to remove the pickup assembly.

1. Remove six screws (callout 1).

2. Remove the cover (callout 2).

Figure 8-1233 Remove cover

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1279


E62665/E62675)
3. Release the cable (callout 2) from the boss (callout 1).

Figure 8-1234 Release cable

1 2

4. Remove one screw (callout 1).

5. Release two tabs (callout 2).

6. Remove the cover (callout 3).

Figure 8-1235 Remove cover

2
1

7. Disconnect one connector (callout 1).

1280 Chapter 8 Removal and replacement ENWW


8. Release the cable (callout 3) from cable guides (callout 2).

Figure 8-1236 Release cable

3 2

9. Remove two screws (callout 1).

10. Slide the pickup assembly (callout 2) in the direction of the arrow and remove it.

Figure 8-1237 Remove pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the drive assembly

Follow these steps to remove the drive assembly.

1. Remove two gears (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1281


E62665/E62675)
Figure 8-1238 Remove two gears

2. Release the cable (callout 2) from cable guides (callout 1).

3. Disconnect two connectors (callout 3).

Figure 8-1239 Disconnect connectors

1 2

4. Remove one screw (callout 1).

5. Release one tab (callout 2).

1282 Chapter 8 Removal and replacement ENWW


6. Remove the cable guide (callout 3).

Figure 8-1240 Remove cable guide

2 1 3

7. Remove three screws (callout 1).

Figure 8-1241 Remove three screws

8. Slide the lever (callout 1) in the direction of the arrow.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1283


E62665/E62675)
9. Use caution so that the gear (callout 2) does not make contact with the frame, to remove the drive
assembly (callout 3).

Figure 8-1242 Remove drive assembly

3 1 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1284 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper feeder/envelope feeder lifter drive assembly

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
lifter drive assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-62 Part information

Part number Part description

RM2–0895–000CN Lifter drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Release four tabs (callout 1).

2. Release three bosses (callout 2).

3. Remove the rear cover (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1285


E62665/E62675)
4. Remove one screw (callout 1).

Figure 8-1243 Remove the rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the pickup assembly

Follow these steps to remove the pickup assembly.

1. Remove six screws (callout 1).

2. Remove the cover (callout 2).

Figure 8-1244 Remove cover

1286 Chapter 8 Removal and replacement ENWW


3. Release the cable (callout 2) from the boss (callout 1).

Figure 8-1245 Release cable

1 2

4. Remove one screw (callout 1).

5. Release two tabs (callout 2).

6. Remove the cover (callout 3).

Figure 8-1246 Remove cover

2
1

7. Disconnect one connector (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1287


E62665/E62675)
8. Release the cable (callout 3) from cable guides (callout 2).

Figure 8-1247 Release cable

3 2

9. Remove two screws (callout 1).

10. Slide the pickup assembly (callout 2) in the direction of the arrow and remove it.

Figure 8-1248 Remove pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the drive assembly

Follow these steps to remove the drive assembly.

1. Remove two gears (callout 1).

1288 Chapter 8 Removal and replacement ENWW


Figure 8-1249 Remove two gears

2. Release the cable (callout 2) from cable guides (callout 1).

3. Disconnect two connectors (callout 3).

Figure 8-1250 Disconnect connectors

1 2

4. Remove one screw (callout 1).

5. Release one tab (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1289


E62665/E62675)
6. Remove the cable guide (callout 3).

Figure 8-1251 Remove cable guide

2 1 3

7. Remove three screws (callout 1).

Figure 8-1252 Remove three screws

8. Slide the lever (callout 1) in the direction of the arrow.

1290 Chapter 8 Removal and replacement ENWW


9. Use caution so that the gear (callout 2) does not make contact with the frame, to remove the drive
assembly (callout 3).

Figure 8-1253 Remove drive assembly

3 1 2

TIP: Reverse the removal steps to install the assembly.

Remove the lifter drive assembly

Follow these steps to remove the lifter drive assembly.

1. Disconnect one connector (callout 1).

2. Remove two screws (callout 1).

3. Remove the lifter drive assembly (callout 3).

Figure 8-1254 Remove lifter drive assembly

3 2 1
NOTE: Continue to reverse the removal steps to finish installing the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1291


E62665/E62675)
▲ Make sure that the lever (callout 2) is in the correct position when installing the lifter drive assembly
(callout 1), as shown in the following figure.

Figure 8-1255 Correct lever position

2 1
Figure 8-1256 Incorrect lever position

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1292 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1293


E62665/E62675)
Removal and replacement: 1x550–sheet paper feeder/envelope feeder auto close assembly

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
auto close assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

It might be necessary to remove the engine, or any tray above or below the 1x550‑sheet paper feeder/
envelope feeder, to access this item.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-63 Part information

Part number Part description

RM2–0856–000CN Auto close assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the auto close assembly

Follow these steps to remove the auto close assembly.

1. Release one screw (callout 1).

1294 Chapter 8 Removal and replacement ENWW


2. Remove the auto close assembly (callout 2).

Figure 8-1257 Remove auto close assembly

1 2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1295


E62665/E62675)
Removal and replacement: 1x550–sheet paper feeder/envelope feeder separation (retard) roller assembly

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
retard roller assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-64 Part information

Part number Part description

RM2–6772–000CN Retard roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the pickup roller assembly

Follow these steps to remove the pickup roller assembly.

1. Open the tab (callout 1).

1296 Chapter 8 Removal and replacement ENWW


Figure 8-1258 Open tab

2. Hold the tab (callout 1) and slide the PD pickup roller assembly (callout 2) in the direction of the arrow.

Figure 8-1259 Slide PD pickup roller assembly

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1297


E62665/E62675)
3. Pull out the PD pickup roller assembly (callout 1).

Figure 8-1260 Pull out PD pickup roller assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

1298 Chapter 8 Removal and replacement ENWW


ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1299
E62665/E62675)
Removal and replacement: 1x550–sheet paper feeder/envelope feeder pickup roller assembly

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
pickup roller assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-65 Part information

Part number Part description

RM2-1275-000CN Paper pick-up roller assembly (550 sheet paper feeder)

RM2-6773-000CN Paper pick-up roller assembly (envelope feeder)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the separation roller assembly

Follow these steps to remove the separation roller assembly.

1. Open the right door assembly.

2. Push the lever (callout 1).

1300 Chapter 8 Removal and replacement ENWW


3. Open the feed guide (callout 2).

Figure 8-1261 Open feed guide

2 1

4. Slide the PD retard roller assembly (callout 1) in the direction of the arrow.

5. Remove the PD retard roller assembly (callout 1).

Figure 8-1262 Remove PD retard roller assembly

Remove the pickup roller assembly

Follow these steps to remove the pickup roller assembly.

1. Open the tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1301


E62665/E62675)
Figure 8-1263 Open tab

2. Hold the tab (callout 1) and slide the PD pickup roller assembly (callout 2) in the direction of the arrow.

Figure 8-1264 Slide PD pickup roller assembly

1302 Chapter 8 Removal and replacement ENWW


3. Pull out the PD pickup roller assembly (callout 1).

Figure 8-1265 Pull out PD pickup roller assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1303


E62665/E62675)
1304 Chapter 8 Removal and replacement ENWW
Removal and replacement: 1x550–sheet paper feeder/envelope feeder controller PCA

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
paper feeder controller PCA.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-66 Part information

Part number Part description

RM2–8767–000CN Paper feeder controller PCA (550 sheet paper feeder)

RM2–8785–000CN Paper feeder controller PCA (envelope feeder)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Release four tabs (callout 1).

2. Release three bosses (callout 2).

3. Remove the rear cover (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1305


E62665/E62675)
4. Remove one screw (callout 1).

Figure 8-1266 Remove the rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Release one boss (callout 1).

2. Slide the left cover (callout 2) in the direction of the arrow and remove it.

Figure 8-1267 Remove left cover

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the paper feeder controller PCA

Follow these steps to remove the paper feeder controller PCA.

1306 Chapter 8 Removal and replacement ENWW


1. Remove six screws (callout 1).

2. Remove the cover (callout 2).

Figure 8-1268 Remove cover

3. Disconnect all the connectors on the paper feeder controller PCA.

4. Remove two screws (callout 1).

5. Release one tab (callout 2).

6. Remove the paper feeder controller PCA (callout 3).

Figure 8-1269 Remove paper feeder controller PCA

3 2

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1307


E62665/E62675)
Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1308 Chapter 8 Removal and replacement ENWW


Removal and replacement: 550-sheet paper deck
Learn how to remove and replace the 550-sheet paper deck parts and assemblies.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1309


E62665/E62675)
Removal and replacement: 1x550–sheet paper deck rear cover

This document provides the procedures to remove and replace the 1x550–sheet paper deck rear cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-67 Part information

Part number Part description

RC4–8954–000CN Rear cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1310 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1270 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1311


E62665/E62675)
Removal and replacement: 1x550–sheet paper deck left cover

This document provides the procedures to remove and replace the 1x550–sheet paper deck left cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-68 Part information

Part number

RC4–8941–000CN Left cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

1312 Chapter 8 Removal and replacement ENWW


Figure 8-1271 Remove screw

2. Release five tabs (callout 1).

3. Remove the left cover (callout 2).

Figure 8-1272 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1313


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1314 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck right door assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck right door
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-69 Part information

Part number Part description

RM2–0951–000CN Right door assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1315


E62665/E62675)
3. Remove the stopper (callout 2).

Figure 8-1273 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1274 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1316 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1317


E62665/E62675)
Removal and replacement: 1x550–sheet paper deck front door assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck front door
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-70 Part information

1x550–sheet paper deck front door assembly part number

RC4–8947–000CN Stock cover

RC4–1778–000CN Right door link

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the front door assembly

Follow these steps to remove the front door assembly.

1. Open the front door assembly.

2. Release two tabs (callout 1).

1318 Chapter 8 Removal and replacement ENWW


3. Hold up the front door assembly (callout 2) and remove it from the shafts (callout 3).

Figure 8-1275 Remove front door assembly from shafts

3 2

4. Release the two link arms where they connect to the front door (callout 1), and then remove the door
(callout 2).

Figure 8-1276 Release the two link arms from the front door

5. Remove two screws (callout 1).

6. Remove the two stoppers (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1319


E62665/E62675)
7. Remove the roller (callout 3).

Figure 8-1277 Remove two screws and two stoppers and the roller

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1320 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck front lower cover

This document provides the procedures to remove and replace the 1x550–sheet paper deck front lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-71 Part information

Part number

RC4–8946–000CN Front bottom cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the front lower cover

Follow these steps to remove the front lower cover.

1. Open the front door assembly.

2. Remove one M4 screw (callout 1).

3. Remove one M3 screw (callout 2).

4. Release two tabs (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1321


E62665/E62675)
5. Lift straight up to remove the front lower cover (callout 4).

NOTE: Avoid removing the front lower cover at an angle as the ribs under the cover might cause difficulty
in the removal.

Figure 8-1278 Remove the front lower cover

4 2
1

3
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

1322 Chapter 8 Removal and replacement ENWW


NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1323


E62665/E62675)
Removal and replacement: 1x550–sheet paper deck left lower cover

This document provides the procedures to remove and replace the 1x550–sheet paper deck left lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-72 Part information

Part number Part description

RC4–8942–000CN Left lower cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1324 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1279 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

Figure 8-1280 Remove screw

2. Release five tabs (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1325


E62665/E62675)
3. Remove the left cover (callout 2).

Figure 8-1281 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Remove three screws (callout 1).

2. Release two bosses (callout 2).

1326 Chapter 8 Removal and replacement ENWW


3. Lift straight up to remove the left lower cover (callout 3).

NOTE: Avoid removing the left lower cover at an angle as the ribs under the cover might cause difficulty in
the removal.

Figure 8-1282 Remove the left lower cover

2 3 2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1327


E62665/E62675)
NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1328 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck right lower cover

This document provides the procedures to remove and replace the 1x550–sheet paper deck right lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-73 Part information

Part number Part description

RC4–8943–000–CN Right lower cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1329


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1283 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1284 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

1330 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1285 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the front door assembly

Follow these steps to remove the front door assembly.

1. Open the front door assembly.

2. Release two tabs (callout 1).

3. Hold up the front door assembly (callout 2) and remove it from the shafts (callout 3).

Figure 8-1286 Remove front door assembly from shafts

3 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1331


E62665/E62675)
4. Release the two link arms where they connect to the front door (callout 1), and then remove the door
(callout 2).

Figure 8-1287 Release the two link arms from the front door

5. Remove two screws (callout 1).

6. Remove the two stoppers (callout 2).

7. Remove the roller (callout 3).

Figure 8-1288 Remove two screws and two stoppers and the roller

TIP: Reverse the removal steps to install the assembly.

Remove right lower cover

Follow these steps to remove right lower cover.

1332 Chapter 8 Removal and replacement ENWW


1. Remove four screws (callout 1).

Figure 8-1289 Remove screws

2. Release one tab (callout 1).

3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1290 Remove cover

4. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1333


E62665/E62675)
5. Remove the holder (callout 2).

Figure 8-1291 Remove holder

6. Remove three screws (callout 1).

7. Release two bosses (callout 2).

8. Lift straight up to remove the right lower cover (callout 3).

NOTE: Avoid removing the right lower cover at an angle as the ribs under the cover might cause difficulty
in the removal.

Figure 8-1292 Remove right lower cover

2 3 2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1334 Chapter 8 Removal and replacement ENWW


1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1335


E62665/E62675)
Removal and replacement: 1x550–sheet paper deck cassette pickup assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck cassette pickup
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-74 Part information

Part number Part description

RM2–0892–000CN Paper pick-up assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1336 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1293 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1294 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1337


E62665/E62675)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1295 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove cassette pickup assembly

Follow these steps to remove cassette pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1296 Remove screws

2. Release one tab (callout 1).

1338 Chapter 8 Removal and replacement ENWW


3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1297 Remove cover

4. Disconnect one connector (callout 1).

Figure 8-1298 Disconnect connector

5. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1339


E62665/E62675)
6. Slide the cassette pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-1299 Remove cassette pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the cassette pickup assembly

Follow these steps to remove the cassette pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1300 Remove screws

2. Release one tab (callout 1).

1340 Chapter 8 Removal and replacement ENWW


3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1301 Remove cover

4. Disconnect one connector (callout 1).

Figure 8-1302 Disconnect connector

5. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1341


E62665/E62675)
6. Slide the cassette pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-1303 Remove cassette pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1342 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck cassette drive assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck cassette drive
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-75 Part information

Part number Part description

RM2–0889–000CN Cassette assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1343


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1304 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1305 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

1344 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1306 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove cassette pickup assembly

Follow these steps to remove cassette pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1307 Remove screws

2. Release one tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1345


E62665/E62675)
3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1308 Remove cover

4. Disconnect one connector (callout 1).

Figure 8-1309 Disconnect connector

5. Remove two screws (callout 1).

1346 Chapter 8 Removal and replacement ENWW


6. Slide the cassette pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-1310 Remove cassette pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the cassette drive assembly

Follow these steps to remove the cassette drive assembly.

1. Remove two gears (callout 1).

Figure 8-1311 Remove gears

2. Disconnect four connectors (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1347


E62665/E62675)
3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1312 Release cables

1 3

4. Remove three screws (callout 1).

5. Remove the cassette drive assembly (callout 2).

Figure 8-1313 Remove cassette drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1348 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1349


E62665/E62675)
Removal and replacement: 1x550–sheet paper deck cassette lifter drive assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck cassette lifter drive
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-76 Part information

Part number Part description

RM2–0948–000CN Lifter drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1350 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1314 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1315 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1351


E62665/E62675)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1316 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette pickup assembly

Follow these steps to remove the cassette pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1317 Remove screws

2. Release one tab (callout 1).

1352 Chapter 8 Removal and replacement ENWW


3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1318 Remove cover

4. Disconnect one connector (callout 1).

Figure 8-1319 Disconnect connector

5. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1353


E62665/E62675)
6. Slide the cassette pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-1320 Remove cassette pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the cassette drive assembly

Follow these steps to remove the cassette drive assembly.

1. Remove two gears (callout 1).

Figure 8-1321 Remove gears

2. Disconnect four connectors (callout 1).

1354 Chapter 8 Removal and replacement ENWW


3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1322 Release cables

1 3

4. Remove three screws (callout 1).

5. Remove the cassette drive assembly (callout 2).

Figure 8-1323 Remove cassette drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette lifter drive assembly

Follow these steps to remove the cassette lifter drive assembly.

1. Disconnect one connector (callout 1).

2. Remove two screws (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1355


E62665/E62675)
3. Remove the cassette lifter drive assembly (callout 3).

Figure 8-1324 Remove cassette lifter drive assembly

3 2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

1356 Chapter 8 Removal and replacement ENWW


ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1357
E62665/E62675)
Removal and replacement: 1x550–sheet paper deck cassette auto close assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck cassette auto close
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-77 Part information

Part number Part description

RM2–0856–000CN Auto close assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the cassette auto close assembly

Follow these steps to remove the cassette auto close assembly.

1. Remove one screw (callout 1).

1358 Chapter 8 Removal and replacement ENWW


2. Remove the cassette auto close assembly (callout 2).

Figure 8-1325 Remove cassette auto close assembly

1 2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1359


E62665/E62675)
Removal and replacement: 1x550–sheet paper deck separation (retard) roller assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck PD retard roller
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-78 Part information

Part number Part description

RM2–6772–000CN Retard roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the separation roller assembly

Follow these steps to remove the separation roller assembly.

1. Open the right door assembly.

2. Push the lever (callout 1).

1360 Chapter 8 Removal and replacement ENWW


3. Open the feed guide (callout 2).

Figure 8-1326 Open feed guide

2 1

4. Slide the PD retard roller assembly (callout 1) in the direction of the arrow.

5. Remove the PD retard roller assembly (callout 1).

Figure 8-1327 Remove PD retard roller assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1361


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

1362 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck pickup roller assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck PD pickup roller
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-79 Part information

Part number Part description

RM2-1275-000CN Paper pick-up roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the separation roller assembly

Follow these steps to remove the separation roller assembly.

1. Open the right door assembly.

2. Push the lever (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1363


E62665/E62675)
3. Open the feed guide (callout 2).

Figure 8-1328 Open feed guide

2 1

4. Slide the PD retard roller assembly (callout 1) in the direction of the arrow.

5. Remove the PD retard roller assembly (callout 1).

Figure 8-1329 Remove PD retard roller assembly

Remove the pickup roller assembly

Follow these steps to remove the pickup roller assembly.

1. Open the tab (callout 1).

1364 Chapter 8 Removal and replacement ENWW


Figure 8-1330 Open tab

2. Hold the tab (callout 1) and slide the PD pickup roller assembly (callout 2) in the direction of the arrow.

Figure 8-1331 Slide PD pickup roller assembly

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1365


E62665/E62675)
3. Pull out the PD pickup roller assembly (callout 1).

Figure 8-1332 Pull out PD pickup roller assembly

4. Reverse the removal steps to install the assembly. Also use the following special installation instructions.

a. If the pickup roller replacement tool will be used, follow the procedure below for assembly.

1. Hold the replacement tool (callout 1) and the PD pickup roller assembly (callout 2) in the
direction of the arrow.

Figure 8-1333 Hold replacement tool in direction of arrow

2 1

2. Rotate the tab (callout 1) in the direction of the arrow. The shaft (callout 2) will slide to engage
with the PD pickup roller assembly.

1366 Chapter 8 Removal and replacement ENWW


3. Pull out the replacement tool (callout 3).

Figure 8-1334 Remove replacement tool

2 1

4. Rotate the tab (callout 1) in the direction of arrow to close.

Figure 8-1335 Rotate tab to close

NOTE: If the pickup roller replacement tool will not be used, follow the procedure below for
assembly.

b. If the pickup roller replacement tool will not be used, follow the procedure below for assembly.

1. Make sure that the tab (callout 2) of the shaft (callout 1) is in the correct position.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1367


E62665/E62675)
Figure 8-1336 Correct position of tab

Figure 8-1337 Incorrect position of tab

1368 Chapter 8 Removal and replacement ENWW


2. If the tab (callout 2) of the shaft (callout 1) is not positioned correctly, slide the shaft (callout 1)
in the direction of the arrow to set in correct position.

Figure 8-1338 Slide shaft in direction of arrow

3. Insert the hook (callout 1) of the PD pickup roller assembly into the plate (callout 2).

Figure 8-1339 Insert hook

2
1

2
1

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1369


E62665/E62675)
4. Check condition of the PD pickup roller assembly to make the sure hook is correctly inserted to
the plate.

Figure 8-1340 Correct position of roller

NOTE: The hook of the PD pickup roller assembly (callout 1) is not properly hooked, and the
roller (callout 2) is hanging loosely.

Figure 8-1341 Incorrect position of roller

5. Rotate the tab (callout 1) in the direction that the arrow indicates and slide the shaft (callout 2).

1370 Chapter 8 Removal and replacement ENWW


6. Rotate the tab (callout 3) in the direction that the arrow indicates and close.

Figure 8-1342 Rotate tab in direction of arrow

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions for the PD retard roller assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1371


E62665/E62675)
1. Insert the boss (callout 1) in the PD retard roller assembly hole (callout 2).

Figure 8-1343 PD retard roller assembly hole

1 2
Figure 8-1344 PD retard roller assembly correct position

2. Use the following instructions for using the retard roller replacement tool.

a. Open the right door assembly.

b. Push the lever.

c. Open the feed guide.

d. Insert the retard roller replacement tool (callout 1) to the PD retard roller assembly (callout 2).

e. Slide the PD retard roller assembly (callout 2) in the direction of the arrow to remove.

1372 Chapter 8 Removal and replacement ENWW


Figure 8-1345 Remove PD retard roller assembly

Continue to reverse the removal steps to finish installing the assembly

Also use the following special installation instructions for the PD retard roller assembly.

When using the retard roller replacement tool, follow the procedure below for assembly.

1. Insert the retard roller replacement tool (callout 1) in the PD retard roller assembly (callout 2).

Figure 8-1346 PD retard roller assembly hole

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1373


E62665/E62675)
2. Insert the boss (callout 1) in the PD retard roller assembly hole (callout 2).

Figure 8-1347 Insert boss

1 2

3. Slide the PD retard roller assembly (callout 1) in the direction of the arrow.

4. Pull out the retard roller replacement tool (callout 2).

Figure 8-1348 Remove retard roller replacement tool

1374 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck controller PCA

This document provides the procedures to remove and replace the 1x550–sheet paper deck controller PCA.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-80 Part information

Part number Part description

RM2–8827–000CN Paper deck controller PCB assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1375


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1349 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the paper deck controller PCA

Follow these steps to remove the paper deck controller PCA.

1. Disconnect all the connectors on the paper deck controller PCA.

2. Remove two screws (callout 1).

3. Release two tabs (callout 2).

4. Remove the paper deck controller PCA (callout 3).

Figure 8-1350 Remove paper deck controller PCA

1 2

1376 Chapter 8 Removal and replacement ENWW


Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1377


E62665/E62675)
Removal and replacement: 3x550-sheet paper deck
Learn how to remove and replace the 3x550-sheet paper deck parts and assemblies.

1378 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck rear cover

This document provides the procedures to remove and replace the 3x550–sheet paper deck rear cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-81 Part information

Part number Part description

RC4–8954–000CN Rear cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1379


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1351 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1380 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck left cover

This document provides the procedures to remove and replace the 3x550–sheet paper deck left cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-82 Part information

Part number Part description

RC4–8941–000CN Left cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1381


E62665/E62675)
Figure 8-1352 Remove screw

2. Release five tabs (callout 1).

3. Remove the left cover (callout 2).

Figure 8-1353 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1382 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1383


E62665/E62675)
Removal and replacement: 3x550–sheet paper deck right door assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck right door
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-83 Part information

Part number Part description

RM2–0939–000CN Right door assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

1384 Chapter 8 Removal and replacement ENWW


3. Remove the stopper (callout 2).

Figure 8-1354 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1355 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1385


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1386 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck front lower cover

This document provides the procedures to remove and replace the 3x550–sheet paper deck front lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-84 Part information

Part number Part description

RC4–8946–000CN Front bottom cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the front lower cover

Follow these steps to remove the front lower cover.

1. Open the front door assembly.

2. Remove one M4 screw (callout 1).

3. Remove one M3 screw (callout 2).

4. Release two tabs (callout 3).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1387


E62665/E62675)
5. Lift straight up to remove the front lower cover (callout 4).

NOTE: Avoid removing the front lower cover at an angle as the ribs under the cover might cause difficulty
in the removal.

Figure 8-1356 Remove the front lower cover

4 2
1

3
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

1388 Chapter 8 Removal and replacement ENWW


NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1389


E62665/E62675)
Removal and replacement: 3x550–sheet paper deck left lower cover

This document provides the procedures to remove and replace the 3x550–sheet paper deck left lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-85 Part information

Part number Part description

RC4–8942–000CN Left lower cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1390 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1357 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

Figure 8-1358 Remove screw

2. Release five tabs (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1391


E62665/E62675)
3. Remove the left cover (callout 2).

Figure 8-1359 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Remove front lower cover

Follow these steps to remove front lower cover.

1. Remove one M4 screw (callout 1).

2. Remove one M3 screw (callout 2).

3. Release two tabs (callout 3).

1392 Chapter 8 Removal and replacement ENWW


4. Lift straight up to remove the front lower cover (callout 4).

NOTE: Avoid removing the front lower cover at an angle as the ribs under the cover might cause difficulty
in the removal.

Figure 8-1360 Remove two screw and release two tabs and remove the front lower cover

1 3 2

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Remove three screws (callout 1).

2. Release two bosses (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1393


E62665/E62675)
3. Lift straight up to remove the left lower cover (callout 3).

NOTE: Avoid removing the left lower cover at an angle as the ribs under the cover might cause difficulty in
the removal.

Figure 8-1361 Remove the left lower cover

2 3 2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

1394 Chapter 8 Removal and replacement ENWW


NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1395


E62665/E62675)
Removal and replacement: 3x550–sheet paper deck right lower cover

This document provides the procedures to remove and replace the 3x550–sheet paper deck right lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-86 Part information

Part number Part description

RC4–8943–000CN Right lower cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1396 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1362 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

Figure 8-1363 Remove screw

2. Release five tabs (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1397


E62665/E62675)
3. Remove the left cover (callout 2).

Figure 8-1364 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Remove front lower cover

Follow these steps to remove front lower cover.

1. Remove one M4 screw (callout 1).

2. Remove one M3 screw (callout 2).

3. Release two tabs (callout 3).

1398 Chapter 8 Removal and replacement ENWW


4. Lift straight up to remove the front lower cover (callout 4).

NOTE: Avoid removing the front lower cover at an angle as the ribs under the cover might cause difficulty
in the removal.

Figure 8-1365 Remove two screw and release two tabs and remove the front lower cover

1 3 2

Remove right lower cover

Follow these steps to remove right lower cover.

1. Remove four screws (callout 1).

Figure 8-1366 Remove screws

2. Release one tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1399


E62665/E62675)
3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1367 Remove cover

4. Remove three screws (callout 1).

5. Release two bosses (callout 2).

6. Lift straight up to remove the right lower cover (callout 2).

NOTE: Avoid removing the right lower cover at an angle as the ribs under the cover might cause difficulty
in the removal.

Figure 8-1368 Remove right lower cover

2 3 2

7. Remove three screws (callout 1).

8. Release two bosses (callout 2).

1400 Chapter 8 Removal and replacement ENWW


TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1401


E62665/E62675)
Removal and replacement: 3x550–sheet paper deck cassette 1, 2, and 3 pickup assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette pickup
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-87 Part information

Part number Part description

RM2–0892–000CN Paper pick-up assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1402 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1369 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1370 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1403


E62665/E62675)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1371 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 2 pickup assembly

Follow these steps to remove the cassette 2 pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1372 Remove screws

2. Release one tab (callout 1).

1404 Chapter 8 Removal and replacement ENWW


3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1373 Remove cover

4. Disconnect one connector (callout 1).

5. Remove two screws (callout 2).

6. Slide the cassette 1 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 2 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 3 pickup assembly (callout 3) in the direction of the arrow to remove.

Figure 8-1374 Remove cassette pickup assembly

1
2
4

1
2
5
1
2

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1405


E62665/E62675)
Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1406 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck cassette 1 drive assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 1 drive
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-88 Part information

Part number Part description

RM2–0875–000CN Feeder drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1407


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1375 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1376 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

1408 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1377 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 1 pickup assembly

Follow these steps to Remove the cassette 1 pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1378 Remove screws

2. Release one tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1409


E62665/E62675)
3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1379 Remove cover

4. Disconnect one connector (callout 1).

5. Remove two screws (callout 2).

6. Slide the cassette 1 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 2 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 3 pickup assembly (callout 3) in the direction of the arrow to remove.

Figure 8-1380 Remove cassette pickup assembly

1
2
4

1
2
5
1
2

TIP: Reverse the removal steps to install the assembly.

1410 Chapter 8 Removal and replacement ENWW


Remove the cassette drive assembly

Follow these steps to remove the cassette drive assembly.

1. Remove two gears (callout 1).

Figure 8-1381 Remove gears

2. Disconnect four connectors (callout 1).

3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1382 Release cables

1 3

4. Remove three screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1411


E62665/E62675)
5. Remove the cassette drive assembly (callout 2).

Figure 8-1383 Remove cassette drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1412 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck cassette 2 drive assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 2 drive
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-89 Part information

Part number Part description

RM2–0875–000CN Feeder drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1413


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1384 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1385 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

1414 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1386 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 2 pickup assembly

Follow these steps to remove the cassette 2 pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1387 Remove screws

2. Release one tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1415


E62665/E62675)
3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1388 Remove cover

4. Disconnect one connector (callout 1).

5. Remove two screws (callout 2).

6. Slide the cassette 1 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 2 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 3 pickup assembly (callout 3) in the direction of the arrow to remove.

Figure 8-1389 Remove cassette pickup assembly

1
2
4

1
2
5
1
2

TIP: Reverse the removal steps to install the assembly.

1416 Chapter 8 Removal and replacement ENWW


Remove the cassette 2 drive assembly

Follow these steps to remove the cassette 2 drive assembly.

1. Remove two gears (callout 1).

Figure 8-1390 Remove gears

2. Disconnect four connectors (callout 1).

3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1391 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1417


E62665/E62675)
5. Remove the cassette 2 drive assembly (callout 2).

Figure 8-1392 Remove cassette 2 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1418 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck cassette 3 drive assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 3 drive
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-90 Part information

Part number Part description

RM2–0875–000CN Feeder drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1419


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1393 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove right door assembly

Follow these steps to remove right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1394 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

1420 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1395 Remove link arm

2
1

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 3 pickup assembly

Follow these steps to remove the cassette 3 pickup assembly.

1. Remove two gears (callout 1).

Figure 8-1396 Remove gears

2. Disconnect four connectors (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1421


E62665/E62675)
3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1397 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

5. Remove the cassette 2 drive assembly (callout 2).

Figure 8-1398 Remove cassette 2 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 3 drive assembly

Follow these steps to remove the cassette 3 drive assembly.

1. Remove two gears (callout 1).

1422 Chapter 8 Removal and replacement ENWW


Figure 8-1399 Remove gears

2. Disconnect three connectors (callout 1).

3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1400 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1423


E62665/E62675)
5. Remove the cassette 3 drive assembly (callout 2).

Figure 8-1401 Remove cassette 3 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1424 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck cassette 1 lifter drive assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 1 lifter
drive assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-91 Part information

Part number Part description

RM2–0948–000CN Lifter drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1425


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1402 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1403 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

1426 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1404 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 1 pickup assembly

Follow these steps to Remove the cassette 1 pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1405 Remove screws

2. Release one tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1427


E62665/E62675)
3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1406 Remove cover

4. Disconnect one connector (callout 1).

5. Remove two screws (callout 2).

6. Slide the cassette 1 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 2 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 3 pickup assembly (callout 3) in the direction of the arrow to remove.

Figure 8-1407 Remove cassette pickup assembly

1
2
4

1
2
5
1
2

TIP: Reverse the removal steps to install the assembly.

1428 Chapter 8 Removal and replacement ENWW


Remove the cassette drive assembly

Follow these steps to remove the cassette drive assembly.

1. Remove two gears (callout 1).

Figure 8-1408 Remove gears

2. Disconnect four connectors (callout 1).

3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1409 Release cables

1 3

4. Remove three screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1429


E62665/E62675)
5. Remove the cassette drive assembly (callout 2).

Figure 8-1410 Remove cassette drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette lifter drive assembly

Follow these steps to remove the cassette lifter drive assembly.

1. Disconnect one connector (callout 1).

2. Remove two screws (callout 2).

3. Remove the cassette lifter drive assembly (callout 3).

Figure 8-1411 Remove cassette 1 lifter drive assembly

3 2 1

4. Reverse the removal steps to install the assembly. Also use the following special installation instructions.

1430 Chapter 8 Removal and replacement ENWW


NOTE: Continue to reverse the removal steps to finish installing the assembly.

Special installation instructions: Cassette lifter drive assembly

▲ Make sure that the lever (callout 2) is in the correct position when installing the cassette 1 lifter drive
assembly (callout 1).

Figure 8-1412 Correct lever position

2 1

Figure 8-1413 Incorrect lever position

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1431


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1432 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck cassette 2 lifter drive assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 2 lifter
drive assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-92 Part information

Part number Part description

RM2–0948–000CN Lifter drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1433


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1414 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1415 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

1434 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1416 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 2 pickup assembly

Follow these steps to remove the cassette 2 pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1417 Remove screws

2. Release one tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1435


E62665/E62675)
3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1418 Remove cover

4. Disconnect one connector (callout 1).

5. Remove two screws (callout 2).

6. Slide the cassette 1 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 2 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 3 pickup assembly (callout 3) in the direction of the arrow to remove.

Figure 8-1419 Remove cassette pickup assembly

1
2
4

1
2
5
1
2

TIP: Reverse the removal steps to install the assembly.

1436 Chapter 8 Removal and replacement ENWW


Remove the cassette 2 drive assembly

Follow these steps to remove the cassette 2 drive assembly.

1. Remove two gears (callout 1).

Figure 8-1420 Remove gears

2. Disconnect four connectors (callout 1).

3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1421 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1437


E62665/E62675)
5. Remove the cassette 2 drive assembly (callout 2).

Figure 8-1422 Remove cassette 2 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 2 lifter drive assembly

Follow these steps to remove the cassette 2 lifter drive assembly.

1. Disconnect one connector (callout 1).

2. Remove two screws (callout 2).

3. Remove the cassette lifter drive assembly (callout 3).

Figure 8-1423 Remove cassette 3 lifter drive assembly

3 2 1

4. Reverse the removal steps to install the assembly. Also use the following special installation instructions.

1438 Chapter 8 Removal and replacement ENWW


NOTE: Continue to reverse the removal steps to finish installing the assembly.

Special installation instructions: Cassette lifter drive assembly

▲ Make sure that the lever (callout 2) is in the correct position when installing the cassette lifter drive
assembly (callout 1).

Figure 8-1424 Correct lever position

2 1

Figure 8-1425 Incorrect lever position

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1439


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1440 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck cassette 3 lifter drive assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 3 lifter
drive assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-93 Part information

Part number Part description

RM2–0948–000CN Lifter drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1441


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1426 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1427 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

1442 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1428 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 3 pickup assembly

Follow these steps to remove the cassette 3 pickup assembly.

1. Remove two gears (callout 1).

Figure 8-1429 Remove gears

2. Disconnect four connectors (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1443


E62665/E62675)
3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1430 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

5. Remove the cassette 2 drive assembly (callout 2).

Figure 8-1431 Remove cassette 2 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 3 drive assembly

Follow these steps to remove the cassette 3 drive assembly.

1. Remove two gears (callout 1).

1444 Chapter 8 Removal and replacement ENWW


Figure 8-1432 Remove gears

2. Disconnect three connectors (callout 1).

3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1433 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1445


E62665/E62675)
5. Remove the cassette 3 drive assembly (callout 2).

Figure 8-1434 Remove cassette 3 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 3 lifter drive assembly

Follow these steps to remove the cassette 3 lifter drive assembly.

1. Disconnect one connector (callout 1).

2. Remove two screws (callout 2).

3. Remove the cassette 3 lifter drive assembly (callout 3).

Figure 8-1435 Remove cassette 3 lifter drive assembly

3 2 1

4. Reverse the removal steps to install the assembly. Also use the following special installation instructions.

1446 Chapter 8 Removal and replacement ENWW


NOTE: Continue to reverse the removal steps to finish installing the assembly.

Special installation instructions: Cassette lifter drive assembly

▲ Make sure that the lever (callout 2) is in the correct position when installing the cassette lifter drive
assembly (callout 1).

Figure 8-1436 Correct lever position

2 1

Figure 8-1437 Incorrect lever position

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1447


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1448 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck cassette 1, 2, and 3 auto close assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 1, 2, and 3
auto close assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-94 Part information

Part number Part description

RM2–0856–000CN Auto close assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the cassette auto close assembly

Follow these steps to remove the cassette auto close assembly.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1449


E62665/E62675)
2. Remove the cassette 1, 2, or 3 auto close assembly (callout 2).

Figure 8-1438 Remove cassette 1, 2, or 3 auto close assembly

2
1

3
1

4
1

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1450 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck cassette 1,2, 3 separation (retard) roller assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 1, 2, and 3
PD retard roller assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-95 Part information

Part number Part description

RM2–6772–000CN Retard roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the separation roller assembly

Follow these steps to remove the separation roller assembly.

1. Open the right door assembly.

2. Push the lever (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1451


E62665/E62675)
3. Open the feed guide (callout 2).

Figure 8-1439 Open feed guide

2 1

4. Slide the PD retard roller assembly (callout 1) in the direction of the arrow.

5. Remove the PD retard roller assembly (callout 1).

Figure 8-1440 Remove PD retard roller assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1452 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1453


E62665/E62675)
Removal and replacement: 3x550–sheet paper deck cassette 1, 2, and 3 pickup roller assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 1, 2, and 3
PD pickup roller assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-96 Part information

Part number Part description

RM2-1275-000CN Paper pick-up roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the cassette 1, 2, or 3 pickup roller assembly

Follow these steps to Remove the cassette 1, 2, or 3 pickup roller assembly.

1. Open the tab (callout 1).

1454 Chapter 8 Removal and replacement ENWW


Figure 8-1441 Open tab

2. Hold the tab (callout 1) and slide the PD pickup roller assembly (callout 2) in the direction of the arrow.

Figure 8-1442 Slide PD pickup roller assembly

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1455


E62665/E62675)
3. Pull out the PD pickup roller assembly (callout 1).

Figure 8-1443 Pull out PD pickup roller assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

1456 Chapter 8 Removal and replacement ENWW


ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1457
E62665/E62675)
Removal and replacement: 3x550–sheet paper deck controller PCA

This document provides the procedures to remove and replace the 3x550–sheet paper deck controller PCA.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-97 Part information

Part number Part description

RM2-8807-000CN Paper deck controller PCB assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1458 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1444 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the paper deck controller PCA

Follow these steps to remove the paper deck controller PCA.

1. Disconnect all the connectors on the paper deck controller PCA.

2. Remove two screws (callout 1).

3. Release two tabs (callout 2).

4. Remove the paper deck controller PCA (callout 3).

Figure 8-1445 Remove paper deck controller PCA

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1459


E62665/E62675)
Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1460 Chapter 8 Removal and replacement ENWW


Removal and replacement: 2,550-sheet paper deck
Learn how to remove and replace the 2,550-sheet paper deck parts and assemblies.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1461


E62665/E62675)
Removal and replacement: 2,550-sheet paper deck tray assembly

This document provides the procedures to remove and replace the 2,550–sheet paper deck tray assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-98 Part information

Part number Part description

RM2–0914–000CN Tray assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray assembly

Follow these steps to remove the tray assembly.

1. Open the tray assembly (callout 1).

2. Push the right and left release levers (callout 2).

1462 Chapter 8 Removal and replacement ENWW


3. Pull out the tray assembly (callout 1).

Figure 8-1446 Remove tray assembly

2 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1463


E62665/E62675)
Removal and replacement: 2,550-sheet paper deck rear cover

This document provides the procedures to remove and replace the 2,550–sheet paper deck rear cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-99 Part information

Part number Part description

RC4–8954–000–CN Rear cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1464 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1447 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1465


E62665/E62675)
Removal and replacement: 2,550-sheet paper deck left cover

This document provides the procedures to remove and replace the 2,550–sheet paper deck left cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-100 Part information

Part number Part description

RC4–8941–000CN Left cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Pull out the tray assembly.

2. Release five tabs (callout 1).

1466 Chapter 8 Removal and replacement ENWW


3. Remove the left cover (callout 2).

Figure 8-1448 Remove left cover


1

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1467


E62665/E62675)
Removal and replacement: 2,550-sheet paper deck right door assembly

This document provides the procedures to remove and replace the 2,550–sheet paper deck right door assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-101 Part information

Part number Part description

RM2–0939–000CN Right door assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

1468 Chapter 8 Removal and replacement ENWW


3. Remove the stopper (callout 2).

Figure 8-1449 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1450 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1469


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1470 Chapter 8 Removal and replacement ENWW


Removal and replacement: 2,550-sheet paper deck left lower cover

This document provides the procedures to remove and replace the 2,550–sheet paper deck left lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-102 Part information

Part number Part description

RC4–8942–000CN Left lower cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1471


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1451 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Pull out the tray assembly.

2. Release five tabs (callout 1).

3. Remove the left cover (callout 2).

Figure 8-1452 Remove left cover


1

TIP: Reverse the removal steps to install the assembly.

1472 Chapter 8 Removal and replacement ENWW


Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Remove three screws (callout 1).

2. Release two bosses (callout 2).

3. Lift straight up to remove the left lower cover (callout 3).

NOTE: Avoid removing the left lower cover at an angle as the ribs under the cover might cause difficulty in
the removal.

Figure 8-1453 Remove the left lower cover

2 3 2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1473


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1474 Chapter 8 Removal and replacement ENWW


Removal and replacement: 2,550-sheet paper deck right lower cover

This document provides the procedures to remove and replace the 2,550–sheet paper deck right lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-103 Part information

Part number Part description

RC4–8943–000CN Right lower cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1475


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1454 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1455 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

1476 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1456 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove right lower cover

Follow these steps to remove right lower cover.

1. Remove four screws (callout 1).

Figure 8-1457 Remove screws

2. Release one tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1477


E62665/E62675)
3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1458 Remove cover

4. Remove three screws (callout 1).

5. Release two bosses (callout 2).

6. Lift straight up to remove the right lower cover (callout 2).

NOTE: Avoid removing the right lower cover at an angle as the ribs under the cover might cause difficulty
in the removal.

Figure 8-1459 Remove right lower cover

2 3 2

7. Remove three screws (callout 1).

8. Release two bosses (callout 2).

1478 Chapter 8 Removal and replacement ENWW


TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1479


E62665/E62675)
Removal and replacement: 2,550-sheet paper deck cassette pickup assembly

This document provides the procedures to remove and replace the 2,550–sheet paper deck cassette pickup
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-104 Part information

Part number Part description

RM2–0892–000CN Paper pick-up assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1480 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1460 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1461 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1481


E62665/E62675)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1462 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette pickup assembly

Follow these steps to remove the cassette pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1463 Remove screws

2. Release one tab (callout 1).

1482 Chapter 8 Removal and replacement ENWW


3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1464 Remove cover

4. Disconnect one connector (callout 1).

Figure 8-1465 Disconnect connector

5. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1483


E62665/E62675)
6. Slide the cassette pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-1466 Remove cassette pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1484 Chapter 8 Removal and replacement ENWW


Removal and replacement: 2,550-sheet paper deck tray pickup assembly

This document provides the procedures to remove and replace the 2,550–sheet paper deck tray pickup
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-105 Part information

Part number Part description

RM2–0892–000CN Paper pick-up assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1485


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1467 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1468 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

1486 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1469 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove cassette pickup assembly

Follow these steps to remove cassette pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1470 Remove screws

2. Release one tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1487


E62665/E62675)
3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1471 Remove cover

4. Disconnect one connector (callout 1).

5. Remove two screws (callout 2).

6. Slide the cassette pickup assembly (callout 3) in the direction of the arrow to remove.

Figure 8-1472 Remove cassette pickup assembly

2 3 1

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1488 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1489


E62665/E62675)
Removal and replacement: 2,550-sheet paper deck cassette drive assembly

This document provides the procedures to remove and replace the 2,550–sheet paper deck cassette drive
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-106 Part information

Part number Part description

RM2–0875–000CN Feeder drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1490 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1473 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1474 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1491


E62665/E62675)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1475 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette pickup assembly

Follow these steps to remove the cassette pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1476 Remove screws

2. Release one tab (callout 1).

1492 Chapter 8 Removal and replacement ENWW


3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1477 Remove cover

4. Disconnect one connector (callout 1).

Figure 8-1478 Disconnect connector

5. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1493


E62665/E62675)
6. Slide the cassette pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-1479 Remove cassette pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the cassette 2 drive assembly

Follow these steps to remove the cassette 2 drive assembly.

1. Remove two gears (callout 1).

Figure 8-1480 Remove gears

2. Disconnect four connectors (callout 1).

1494 Chapter 8 Removal and replacement ENWW


3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1481 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

5. Remove the cassette 2 drive assembly (callout 2).

Figure 8-1482 Remove cassette 2 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1495


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1496 Chapter 8 Removal and replacement ENWW


Removal and replacement: 2,550-sheet paper deck tray drive assembly

This document provides the procedures to remove and replace the 2,550–sheet paper deck tray drive assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-107 Part information

Part number Part description

RM2–0919–000CN Feeder drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1497


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1483 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1484 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

1498 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1485 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette pickup assembly

Follow these steps to remove the cassette pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1486 Remove screws

2. Release one tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1499


E62665/E62675)
3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1487 Remove cover

4. Disconnect one connector (callout 1).

Figure 8-1488 Disconnect connector

5. Remove two screws (callout 1).

1500 Chapter 8 Removal and replacement ENWW


6. Slide the cassette pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-1489 Remove cassette pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the tray drive assembly

Follow these steps to remove the tray drive assembly.

1. Remove two gears (callout 1).

Figure 8-1490 Remove gears

2. Disconnect four connectors (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1501


E62665/E62675)
3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1491 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

5. Remove the tray drive assembly (callout 2).

Figure 8-1492 Remove tray drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1502 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1503


E62665/E62675)
Removal and replacement: 2,550-sheet paper deck cassette lifter drive assembly

This document provides the procedures to remove and replace the 2,550–sheet paper deck cassette lifter drive
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-108 Part information

Part number Part description

RM2–0948–000CN Lifter drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1504 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1493 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-1494 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1505


E62665/E62675)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-1495 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette pickup assembly

Follow these steps to remove the cassette pickup assembly.

1. Remove four screws (callout 1).

Figure 8-1496 Remove screws

2. Release one tab (callout 1).

1506 Chapter 8 Removal and replacement ENWW


3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1497 Remove cover

4. Disconnect one connector (callout 1).

Figure 8-1498 Disconnect connector

5. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1507


E62665/E62675)
6. Slide the cassette pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-1499 Remove cassette pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the cassette 2 drive assembly

Follow these steps to remove the cassette 2 drive assembly.

1. Remove two gears (callout 1).

Figure 8-1500 Remove gears

2. Disconnect four connectors (callout 1).

1508 Chapter 8 Removal and replacement ENWW


3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1501 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

5. Remove the cassette 2 drive assembly (callout 2).

Figure 8-1502 Remove cassette 2 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette lifter drive assembly

Follow these steps to remove the cassette lifter drive assembly.

1. Disconnect one connector (callout 1).

2. Remove two screws (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1509


E62665/E62675)
3. Remove the cassette lifter drive assembly (callout 3).

Figure 8-1503 Remove cassette 1 lifter drive assembly

3 2 1

4. Reverse the removal steps to install the assembly. Also use the following special installation instructions.

NOTE: Continue to reverse the removal steps to finish installing the assembly.

Special installation instructions: Cassette lifter drive assembly

▲ Make sure that the lever (callout 2) is in the correct position when installing the cassette 1 lifter drive
assembly (callout 1).

Figure 8-1504 Correct lever position

2 1

1510 Chapter 8 Removal and replacement ENWW


Figure 8-1505 Incorrect lever position

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the followingspecial installation instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1511


E62665/E62675)
Removal and replacement: 2,550-sheet paper deck tray lifter drive assembly

This document provides the procedures to remove and replace the 2,550–sheet paper deck tray lifter drive
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-109 Part information

2,550–sheet paper deck tray lifter drive assembly part number

RM2–0915–000CN Tray lifter motor drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1512 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1506 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Pull out the tray assembly.

2. Release five tabs (callout 1).

3. Remove the left cover (callout 2).

Figure 8-1507 Remove left cover


1

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1513


E62665/E62675)
Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Remove three screws (callout 1).

2. Release two bosses (callout 2).

3. Lift straight up to remove the left lower cover (callout 3).

NOTE: Avoid removing the left lower cover at an angle as the ribs under the cover might cause difficulty in
the removal.

Figure 8-1508 Remove the left lower cover

2 3 2
TIP: Reverse the removal steps to install the assembly.

Remove cassette pickup assembly

Follow these steps to remove cassette pickup assembly.

1. Remove four screws (callout 1).

1514 Chapter 8 Removal and replacement ENWW


Figure 8-1509 Remove screws

2. Release one tab (callout 1).

3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-1510 Remove cover

4. Disconnect one connector (callout 1).

5. Remove two screws (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1515


E62665/E62675)
6. Slide the cassette pickup assembly (callout 3) in the direction of the arrow to remove.

Figure 8-1511 Remove cassette pickup assembly

2 3 1

TIP: Reverse the removal steps to install the assembly.

Remove the cassette drive assembly

Follow these steps to remove the cassette drive assembly.

1. Remove two gears (callout 1).

Figure 8-1512 Remove gears

2. Disconnect three connectors (callout 1).

1516 Chapter 8 Removal and replacement ENWW


3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-1513 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

5. Remove the cassette drive assembly (callout 2).

Figure 8-1514 Remove cassette drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the tray lifter drive assembly

Follow these steps to remove the tray lifter drive assembly.

1. Disconnect two connectors (callout 1).

2. Remove two cable clamps (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1517


E62665/E62675)
3. Remove three screws (callout 3).

4. Remove the tray lifter drive assembly (callout 4).

Figure 8-1515 Remove tray lifter drive assembly

2 1 2

4 3
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1518 Chapter 8 Removal and replacement ENWW


Removal and replacement: 2,550-sheet paper deck cassette auto close assembly

This document provides the procedures to remove and replace the 2,550–sheet paper deck cassette auto close
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-110 Part information

Part number Part description

RM2–0856–000CN Auto close assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the cassette auto close assembly

Follow these steps to remove the cassette auto close assembly.

1. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1519


E62665/E62675)
2. Remove the cassette auto close assembly (callout 2).

Figure 8-1516 Remove cassette auto close assembly

1 2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1520 Chapter 8 Removal and replacement ENWW


Removal and replacement: 2,550-sheet paper deck tray auto close assembly

This document provides the procedures to remove and replace the 2,550–sheet paper deck tray auto close
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-111 Part information

Part number Part description

RM2–0918–000CN Tray auto close assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray auto close assembly

Follow these steps to remove the tray auto close assembly.

1. Remove three screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1521


E62665/E62675)
2. Remove the tray auto close assembly (callout 2).

Figure 8-1517 Remove the tray auto close assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1522 Chapter 8 Removal and replacement ENWW


Removal and replacement: 2,550-sheet paper deck separation (retard) roller assembly

This document provides the procedures to remove and replace the 2,550–sheet paper deck retard roller
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-112 Part information

Part number Part description

RM2–6772–000CN Retard roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Open the right door assembly

Follow these steps to open the right door assembly.

1. Open the right door assembly.

2. Push the lever (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1523


E62665/E62675)
3. Open the feed guide (callout 2).

Figure 8-1518 Open feed guide

2 1

4. Slide the PD retard roller assembly (callout 1) in the direction of the arrow.

5. Remove the PD retard roller assembly (callout 1).

Figure 8-1519 Remove PD retard roller assembly

1
NOTE: Continue to reverse the removal steps to finish installing the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1524 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Continue to reverse the removal steps to finish installing the assembly

Also use the following special installation instructions for the PD retard roller assembly.

When using the retard roller replacement tool, follow the procedure below for assembly.

1. Insert the retard roller replacement tool (callout 1) in the PD retard roller assembly (callout 2).

Figure 8-1520 PD retard roller assembly hole

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1525


E62665/E62675)
2. Insert the boss (callout 1) in the PD retard roller assembly hole (callout 2).

Figure 8-1521 Insert boss

1 2

3. Slide the PD retard roller assembly (callout 1) in the direction of the arrow.

4. Pull out the retard roller replacement tool (callout 2).

Figure 8-1522 Remove retard roller replacement tool

1526 Chapter 8 Removal and replacement ENWW


Removal and replacement: 2,550-sheet paper deck pickup roller assembly

This document provides the procedures to remove and replace the 2,550-sheet paper deck PD pickup roller
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-113 Part information

Part number Part description

RM2-1275-000CN Paper pick-up roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the PD pickup roller assembly

Follow these steps to remove the PD pickup roller assembly.

1. Open the tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1527


E62665/E62675)
Figure 8-1523 Open tab

2. Hold the tab (callout 1) and slide the PD pickup roller assembly (callout 2) in the direction of the arrow.

Figure 8-1524 Slide PD pickup roller assembly

1528 Chapter 8 Removal and replacement ENWW


3. Pull out the PD pickup roller assembly (callout 1).

Figure 8-1525 Pull out PD pickup roller assembly

4. Reverse the removal steps to install the assembly. Also use the following special installation instructions.

NOTE: If the pickup roller replacement tool will be used, follow the procedure below for assembly.

a. Hold the replacement tool (callout 1) and the PD pickup roller assembly (callout 2) in the direction of
the arrow.

Figure 8-1526 Hold replacement tool in direction of arrow

2 1

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1529


E62665/E62675)
b. Rotate the tab (callout 1) in the direction of the arrow. The shaft (callout 2) will slide to engage with
the PD pickup roller assembly.

Pull out the replacement tool (callout 3).

Figure 8-1527 Remove replacement tool

2 1

c. Rotate the tab (callout 1) in the direction of arrow to close.

Figure 8-1528 Rotate tab to close

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1530 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the followingspecial installation instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1531


E62665/E62675)
Removal and replacement: 2,550-sheet paper deck controller PCA

This document provides the procedures to remove and replace the 2,550–sheet paper deck controller PCA.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-114 Part information

Part number Part description

RM2-9020-000–CN Paper deck controller PCB assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

1532 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1529 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the paper deck controller PCA

Follow these steps to remove the paper deck controller PCA.

1. Disconnect all the connectors on the paper deck controller PCA.

2. Remove two screws (callout 1).

3. Release two tabs (callout 2).

4. Remove the paper deck controller PCA (callout 3).

Figure 8-1530 Remove paper deck controller PCA

1 2

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1533


E62665/E62675)
Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1534 Chapter 8 Removal and replacement ENWW


Removal and replacement: Output accessories
Learn how to remove and replace the output accessories.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1535


E62665/E62675)
Removal and replacement: 2-bin staple stacker multi-bin mailbox
Learn how to remove and replace the 2-bin staple stacker multi-bin mailbox parts and assemblies.

1536 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (2-bin) rear cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox rear cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-115 Part information

Part number Part description

RC4-9579-000CN Rear upper cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1537


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1531 Remove rear cover

2 1

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1538 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (2-bin) staple cover/staple door/front door

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox staple
cover/staple door/front door.

View how to remove and replace the stapler cover.

View how to remove and replace the stapler door.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-116 Part information

Part number Part description

RC4–9575–000CN Staple door

RC4–9582–000CN Staple cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the staple cover/staple door/front door

Follow these steps to remove the staple cover/staple door/front door.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1539


E62665/E62675)
1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-1532 Remove staple cover and staple door

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2) together.

Figure 8-1533 Remove staple cover from staple door

7. Remove one screw (callout 1).

1540 Chapter 8 Removal and replacement ENWW


8. Remove the front door (callout 3) from the staple cover (callout 2).

Figure 8-1534 Remove front door from staple cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1541


E62665/E62675)
Removal and replacement: Staple stacker multi-bin mailbox (2-bin) right upper cover

This document provides the procedures to remove and replace the Staple stacker multi-bin mailbox right upper
cover.

View a video on how to remove and replace the rear upper cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-117 Part information

Part number Part description

RC4-9438-000CN Right upper cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

1542 Chapter 8 Removal and replacement ENWW


4. Remove the rear upper cover (callout 3).

Figure 8-1535 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1543


E62665/E62675)
Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1544 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (2-bin) rear corner cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox rear corner
cover.

View a video on how to remove and replace the rear corner cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-118 Part information

Part number Part description

RC4-9581-000CN Rear corner cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1545


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1536 Remove rear cover

2 1

TIP: Reverse the removal steps to install the assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

4. Remove the rear upper cover (callout 3).

Figure 8-1537 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

1546 Chapter 8 Removal and replacement ENWW


Remove the rear corner cover

Follow these steps to remove the rear corner cover.

1. Release two tabs (callout 1).

2. Remove the rear corner cover (callout 2).

Figure 8-1538 Remove rear corner cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1547


E62665/E62675)
NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1548 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (2-bin) right lower cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox right lower
cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-119 Part information

Part number Part description

RC4-9439-000CN Right lower cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1549


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1539 Remove rear cover

2 1

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/staple door/front door

Follow these steps to remove the staple cover/staple door/front door.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-1540 Remove staple cover and staple door

1550 Chapter 8 Removal and replacement ENWW


5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2) together.

Figure 8-1541 Remove staple cover from staple door

7. Remove one screw (callout 1).

8. Remove the front door (callout 3) from the staple cover (callout 2).

Figure 8-1542 Remove front door from staple cover

TIP: Reverse the removal steps to install the assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1551


E62665/E62675)
1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

4. Remove the rear upper cover (callout 3).

Figure 8-1543 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the rear corner cover

Follow these steps to remove the rear corner cover.

1. Release two tabs (callout 1).

1552 Chapter 8 Removal and replacement ENWW


2. Remove the rear corner cover (callout 2).

Figure 8-1544 Remove rear corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the right lower cover

Follow these steps to remove the right lower cover.

1. Release the cable (callout 2) from the cable guide (callout 1).

2. Release one tab (callout 3).

3. Remove the inner cover (callout 4).

Figure 8-1545 Remove inner cover

3
1

4. Release one tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1553


E62665/E62675)
5. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-1546 Remove right lower cover

1 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1554 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (2-bin) rear inner cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox rear inner
cover.

View a video on how to remove and replace the rear inner cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-120 Part information

Part number Part description

RC4-9580-000CN Rear inner cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1555


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1547 Remove rear cover

2 1

TIP: Reverse the removal steps to install the assembly.

Remove the rear inner cover

Follow these steps to remove the rear inner cover.

1. Remove one screw (callout 1).

2. Release four tabs (callout 2).

3. Remove the rear inner cover (callout 3).

Figure 8-1548 Remove rear inner cover

2 3

TIP: Reverse the removal steps to install the assembly.

1556 Chapter 8 Removal and replacement ENWW


Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1557


E62665/E62675)
Removal and replacement: Staple stacker multi-bin mailbox (2-bin) jogger cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox jogger cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-121 Part information

Part number Part description

RC4-9589-000CN Front jog cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the staple cover/staple door/front door

Follow these steps to remove the staple cover/staple door/front door.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

3. Release three tabs (callout 2).

1558 Chapter 8 Removal and replacement ENWW


4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-1549 Remove staple cover and staple door

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2) together.

Figure 8-1550 Remove staple cover from staple door

7. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1559


E62665/E62675)
8. Remove the front door (callout 3) from the staple cover (callout 2).

Figure 8-1551 Remove front door from staple cover

TIP: Reverse the removal steps to install the assembly.

Remove the jogger cover

Follow these steps to remove the jogger cover.

1. Release one tab (callout 1).

2. Slide the jogger cover (callout 2) in the direction of the arrow to remove.

Figure 8-1552 Remove jogger cover

TIP: Reverse the removal steps to install the assembly.

1560 Chapter 8 Removal and replacement ENWW


Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1561


E62665/E62675)
Removal and replacement: Staple stacker multi-bin mailbox (2-bin) SS door

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox SS door
assembly.

View a video on how to remove and replace the mailbox SS door assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-122 Part information

Part number Part description

RM2-1038-000CN Right door assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Remove two screws (callout 1).

1562 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1553 Remove rear cover

2 1

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/staple door/front door

Follow these steps to remove the staple cover/staple door/front door.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-1554 Remove staple cover and staple door

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1563


E62665/E62675)
5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2) together.

Figure 8-1555 Remove staple cover from staple door

7. Remove one screw (callout 1).

8. Remove the front door (callout 3) from the staple cover (callout 2).

Figure 8-1556 Remove front door from staple cover

TIP: Reverse the removal steps to install the assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1564 Chapter 8 Removal and replacement ENWW


1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

4. Remove the rear upper cover (callout 3).

Figure 8-1557 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the rear corner cover

Follow these steps to remove the rear corner cover.

1. Release two tabs (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1565


E62665/E62675)
2. Remove the rear corner cover (callout 2).

Figure 8-1558 Remove rear corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the right lower cover

Follow these steps to remove the right lower cover.

1. Release the cable (callout 2) from the cable guide (callout 1).

2. Release one tab (callout 3).

3. Remove the inner cover (callout 4).

Figure 8-1559 Remove inner cover

3
1

4. Release one tab (callout 1).

1566 Chapter 8 Removal and replacement ENWW


5. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-1560 Remove right lower cover

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the SS door assembly

Follow these steps to remove the SS door assembly.

1. Remove two shafts (callout 1).

2. Open the feed guide (callout 2).

Figure 8-1561 Open feed guide

3. Release one tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1567


E62665/E62675)
4. Slide the bushing (callout 2) in the direction of the arrow to remove.

Figure 8-1562 Remove bushing

2
5. Release one tab (callout 1).

6. Slide the bushing (callout 2) in the direction of the arrow to remove.

Figure 8-1563 Remove bushing

7. Remove right and left shafts (callout 1).

1568 Chapter 8 Removal and replacement ENWW


8. Remove the SS door assembly (callout 2).

Figure 8-1564 Remove SS door assembly

1 1

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1569


E62665/E62675)
Removal and replacement: Staple stacker multi-bin mailbox (2-bin) stapler assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox stapler
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-123 Part information

Part number Part description

RK2-8148-000CN Stapler assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the staple cover/staple door/front door

Follow these steps to remove the staple cover/staple door/front door.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

3. Release three tabs (callout 2).

1570 Chapter 8 Removal and replacement ENWW


4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-1565 Remove staple cover and staple door

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2) together.

Figure 8-1566 Remove staple cover from staple door

7. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1571


E62665/E62675)
8. Remove the front door (callout 3) from the staple cover (callout 2).

Figure 8-1567 Remove front door from staple cover

TIP: Reverse the removal steps to install the assembly.

Remove the stapler assembly

Follow these steps to remove the stapler assembly.

1. Disconnect two connectors (callout 1).

2. Remove three screws (callout 2).

3. Remove the stapler assembly (callout 3) and the plate (callout 4) together.

Figure 8-1568 Remove tray lifter drive assembly

3 4 1

4. Remove two screws (callout 1).

1572 Chapter 8 Removal and replacement ENWW


5. Remove the plate (callout 3) from the stapler assembly (callout 2).

Figure 8-1569 Remove stapler assembly

1
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1573


E62665/E62675)
Removal and replacement: Staple stacker multi-bin mailbox (2-bin) jogger assembly

This document provides the procedures to remove and replace the stapler stacker multi-bin mailbox jogger
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-124 Part information

Part number Part description

RM2–1066–000CN Jog assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Remove two screws (callout 1).

1574 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1570 Remove rear cover

2 1

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/staple door/front door

Follow these steps to remove the staple cover/staple door/front door.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-1571 Remove staple cover and staple door

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1575


E62665/E62675)
5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2) together.

Figure 8-1572 Remove staple cover from staple door

7. Remove one screw (callout 1).

8. Remove the front door (callout 3) from the staple cover (callout 2).

Figure 8-1573 Remove front door from staple cover

TIP: Reverse the removal steps to install the assembly.

Remove the jogger cover

Follow these steps to remove the jogger cover.

1. Release one tab (callout 1).

1576 Chapter 8 Removal and replacement ENWW


2. Slide the jogger cover (callout 2) in the direction of the arrow to remove.

Figure 8-1574 Remove jogger cover

TIP: Reverse the removal steps to install the assembly.

Remove the jogger assembly

Follow these steps to remove the jogger assembly.

1. Release the cable (callout 2) from cable clamps (callout 1).

2. Disconnect one connector (callout 3).

Figure 8-1575 Release cable and disconnect connector

1 2 3

3. Remove one screw (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1577


E62665/E62675)
4. Slide the jogger assembly (callout 2) in the direction of the arrow and remove.

Figure 8-1576 Remove jogger assembly

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1578 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (2-bin) output bin 1 assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox output bin 1
assembly.

Mean time to repair:20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-125 Part information

Part number Part description

RM2-1196-000CN Tray assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the output bin 1 assembly

Follow these steps to remove the output bin 1 assembly.

1. Release one boss (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1579


E62665/E62675)
2. Rotate the pin (callout 2) in the direction of the arrow to remove.

Figure 8-1577 Remove pin

3. Release one boss (callout 1).

1580 Chapter 8 Removal and replacement ENWW


4. Rotate the pin (callout 2) in the direction of the arrow to remove.

Figure 8-1578 Remove pin

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1581


E62665/E62675)
5. Remove the output bin 1 assembly (callout 1).

Figure 8-1579 Remove output bin 1 assembly

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1582 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (2-bin) upper feed assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox upper feed
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-126 Part information

Part number Part description

RM2-1067-000CN Upper paper feed assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1583


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1580 Remove rear cover

2 1

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/staple door/front door

Follow these steps to remove the staple cover/staple door/front door.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-1581 Remove staple cover and staple door

1584 Chapter 8 Removal and replacement ENWW


5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2) together.

Figure 8-1582 Remove staple cover from staple door

7. Remove one screw (callout 1).

8. Remove the front door (callout 3) from the staple cover (callout 2).

Figure 8-1583 Remove front door from staple cover

TIP: Reverse the removal steps to install the assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1585


E62665/E62675)
1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

4. Remove the rear upper cover (callout 3).

Figure 8-1584 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the rear corner cover

Follow these steps to remove the rear corner cover.

1. Release two tabs (callout 1).

1586 Chapter 8 Removal and replacement ENWW


2. Remove the rear corner cover (callout 2).

Figure 8-1585 Remove rear corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the stapler assembly

Follow these steps to remove the stapler assembly.

1. Disconnect two connectors (callout 1).

2. Remove three screws (callout 2).

3. Remove the stapler assembly (callout 3) and the plate (callout 4) together.

Figure 8-1586 Remove tray lifter drive assembly

3 4 1

4. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1587


E62665/E62675)
5. Remove the plate (callout 3) from the stapler assembly (callout 2).

Figure 8-1587 Remove stapler assembly

1
TIP: Reverse the removal steps to install the assembly.

Remove the SS door assembly

Follow these steps to remove the SS door assembly.

1. Remove two shafts (callout 1).

2. Open the feed guide (callout 2).

Figure 8-1588 Open feed guide

3. Release one tab (callout 1).

1588 Chapter 8 Removal and replacement ENWW


4. Slide the bushing (callout 2) in the direction of the arrow to remove.

Figure 8-1589 Remove bushing

2
5. Release one tab (callout 1).

6. Slide the bushing (callout 2) in the direction of the arrow to remove.

Figure 8-1590 Remove bushing

7. Remove right and left shafts (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1589


E62665/E62675)
8. Remove the SS door assembly (callout 2).

Figure 8-1591 Remove SS door assembly

1 1

TIP: Reverse the removal steps to install the assembly.

Remove the upper feed assembly

Follow these steps to remove the upper feed assembly.

1. Release the cable (callout 2) from cable clamps (callout 1).

2. Disconnect three connectors (callout 3).

Figure 8-1592 Disconnect connectors

1 2 3

3. Release one tab (callout 1).

1590 Chapter 8 Removal and replacement ENWW


4. Remove the guide (callout 2).

Figure 8-1593 Remove guide

5. Remove six screws (callout 1).

6. Remove the upper feed assembly (callout 2).

Figure 8-1594 Remove upper feed assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1591


E62665/E62675)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1592 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (2-bin) MBM fan

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox MBM fan.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-127 Part information

Part number Part description

RK2-8153-000CN Fan

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Remove two screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1593


E62665/E62675)
2. Remove the rear cover (callout 2).

Figure 8-1595 Remove rear cover

2 1

TIP: Reverse the removal steps to install the assembly.

Remove the MBM fan

Follow these steps to remove the MBM fan.

1. Disconnect one connector (callout 1).

2. Remove one screw (callout 2).

3. Remove the fan holder (callout 4) together with the fan (callout 3).

Figure 8-1596 Remove fan holder with fan

2
4

3 1

4. Release two tabs (callout 1).

1594 Chapter 8 Removal and replacement ENWW


5. Remove the duct 1 (callout 2) and the duct 2 (callout 3).

6. Remove the MBM fan (callout 4).

Figure 8-1597 Remove fan holder with fan

2 3

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1595


E62665/E62675)
Removal and replacement: Staple stacker multi-bin mailbox (2-bin) lower feed assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox lower feed
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-128 Part number

Part number Part description

RM2-1071-000CN Lower paper feed assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Remove two screws (callout 1).

1596 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1598 Remove rear cover

2 1

TIP: Reverse the removal steps to install the assembly.

Remove the rear inner cover

Follow these steps to remove the rear inner cover.

1. Remove one screw (callout 1).

2. Release four tabs (callout 2).

3. Remove the rear inner cover (callout 3).

Figure 8-1599 Remove rear inner cover

2 3

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1597


E62665/E62675)
Remove the staple cover/staple door/front door

Follow these steps to remove the staple cover/staple door/front door.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

3. Release three tabs (callout 2).

4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-1600 Remove staple cover and staple door

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2) together.

Figure 8-1601 Remove staple cover from staple door

1598 Chapter 8 Removal and replacement ENWW


7. Remove one screw (callout 1).

8. Remove the front door (callout 3) from the staple cover (callout 2).

Figure 8-1602 Remove front door from staple cover

TIP: Reverse the removal steps to install the assembly.

Remove the stapler assembly

Follow these steps to remove the stapler assembly.

1. Disconnect two connectors (callout 1).

2. Remove three screws (callout 2).

3. Remove the stapler assembly (callout 3) and the plate (callout 4) together.

Figure 8-1603 Remove tray lifter drive assembly

3 4 1

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1599


E62665/E62675)
4. Remove two screws (callout 1).

5. Remove the plate (callout 3) from the stapler assembly (callout 2).

Figure 8-1604 Remove stapler assembly

1
TIP: Reverse the removal steps to install the assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

1600 Chapter 8 Removal and replacement ENWW


4. Remove the rear upper cover (callout 3).

Figure 8-1605 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the rear corner cover

Follow these steps to remove the rear corner cover.

1. Release two tabs (callout 1).

2. Remove the rear corner cover (callout 2).

Figure 8-1606 Remove rear corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the right lower cover

Follow these steps to remove the right lower cover.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1601


E62665/E62675)
1. Release the cable (callout 2) from the cable guide (callout 1).

2. Release one tab (callout 3).

3. Remove the inner cover (callout 4).

Figure 8-1607 Remove inner cover

3
1

4. Release one tab (callout 1).

5. Slide the right lower cover (callout 2) in the direction of the arrow to remove.

Figure 8-1608 Remove right lower cover

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the SS door assembly

Follow these steps to remove the SS door assembly.

1602 Chapter 8 Removal and replacement ENWW


1. Remove two shafts (callout 1).

2. Open the feed guide (callout 2).

Figure 8-1609 Open feed guide

3. Release one tab (callout 1).

4. Slide the bushing (callout 2) in the direction of the arrow to remove.

Figure 8-1610 Remove bushing

2
5. Release one tab (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1603


E62665/E62675)
6. Slide the bushing (callout 2) in the direction of the arrow to remove.

Figure 8-1611 Remove bushing

7. Remove right and left shafts (callout 1).

8. Remove the SS door assembly (callout 2).

Figure 8-1612 Remove SS door assembly

1 1

TIP: Reverse the removal steps to install the assembly.

Remove the output bin 1 assembly

Follow these steps to remove the output bin 1 assembly.

1. Release one boss (callout 1).

1604 Chapter 8 Removal and replacement ENWW


2. Rotate the pin (callout 2) in the direction of the arrow to remove.

Figure 8-1613 Remove pin

3. Release one boss (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1605


E62665/E62675)
4. Rotate the pin (callout 2) in the direction of the arrow to remove.

Figure 8-1614 Remove pin

1606 Chapter 8 Removal and replacement ENWW


5. Remove the output bin 1 assembly (callout 1).

Figure 8-1615 Remove output bin 1 assembly

TIP: Reverse the removal steps to install the assembly.

Remove the MBM fan

Follow these steps to remove the MBM fan.

1. Disconnect one connector (callout 1).

2. Remove one screw (callout 2).

3. Remove the fan holder (callout 4) together with the fan (callout 3).

Figure 8-1616 Remove fan holder with fan

2
4

3 1

4. Release two tabs (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1607


E62665/E62675)
5. Remove the duct 1 (callout 2) and the duct 2 (callout 3).

6. Remove the MBM fan (callout 4).

Figure 8-1617 Remove fan holder with fan

2 3

TIP: Reverse the removal steps to install the assembly.

Remove the upper feed assembly

Follow these steps to remove the upper feed assembly.

1. Release the cable (callout 2) from cable clamps (callout 1).

2. Disconnect three connectors (callout 3).

Figure 8-1618 Disconnect connectors

1 2 3

3. Release one tab (callout 1).

1608 Chapter 8 Removal and replacement ENWW


4. Remove the guide (callout 2).

Figure 8-1619 Remove guide

5. Remove six screws (callout 1).

6. Remove the upper feed assembly (callout 2).

Figure 8-1620 Remove upper feed assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the lower feed assembly

Follow these steps to remove the lower feed assembly.

1. Release two tabs (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1609


E62665/E62675)
2. Remove the cover (callout 2).

Figure 8-1621 Remove cover

1
Figure 8-1622 Remove cover

3. Release the cable (callout 2) from the cable clamp (callout 1).

4. Disconnect two connectors (callout 3).

1610 Chapter 8 Removal and replacement ENWW


5. Remove one screw (callout 4).

Figure 8-1623 Remove screw

2 1

6. Pull out the cable (callout 1).

7. Remove right and left shafts (callout 2).

8. Remove the guide (callout 3).

Figure 8-1624 Remove guide

3 1

9. Remove three screws (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1611


E62665/E62675)
10. Remove the lower feed ass’y (callout 2).

Figure 8-1625 Remove lower feed assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1612 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (2-bin) solenoid assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox solenoid
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-129 Part information

Part number Part description

RM2–1040–000CN Solenoid assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the staple cover/staple door/front door

Follow these steps to remove the staple cover/staple door/front door.

1. Open the staple door and the SS door assembly.

2. Remove one screw (callout 1).

3. Release three tabs (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1613


E62665/E62675)
4. Remove the staple cover (callout 3) and the staple door (callout 4) together.

Figure 8-1626 Remove staple cover and staple door

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2) together.

Figure 8-1627 Remove staple cover from staple door

7. Remove one screw (callout 1).

1614 Chapter 8 Removal and replacement ENWW


8. Remove the front door (callout 3) from the staple cover (callout 2).

Figure 8-1628 Remove front door from staple cover

TIP: Reverse the removal steps to install the assembly.

Remove the jogger cover

Follow these steps to remove the jogger cover.

1. Release one tab (callout 1).

2. Slide the jogger cover (callout 2) in the direction of the arrow to remove.

Figure 8-1629 Remove jogger cover

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1615


E62665/E62675)
Remove the rear cover

Follow these steps to remove the rear cover.

1. Remove two screws (callout 1).

2. Remove the rear cover (callout 2).

Figure 8-1630 Remove rear cover

2 1

TIP: Reverse the removal steps to install the assembly.

Remove the output bin 1 assembly

Follow these steps to remove the output bin 1 assembly.

1. Release one boss (callout 1).

1616 Chapter 8 Removal and replacement ENWW


2. Rotate the pin (callout 2) in the direction of the arrow to remove.

Figure 8-1631 Remove pin

3. Release one boss (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1617


E62665/E62675)
4. Rotate the pin (callout 2) in the direction of the arrow to remove.

Figure 8-1632 Remove pin

1618 Chapter 8 Removal and replacement ENWW


5. Remove the output bin 1 assembly (callout 1).

Figure 8-1633 Remove output bin 1 assembly

TIP: Reverse the removal steps to install the assembly.

Remove the MBM fan

Follow these steps to remove the MBM fan.

1. Disconnect one connector (callout 1).

2. Remove one screw (callout 2).

3. Remove the fan holder (callout 4) together with the fan (callout 3).

Figure 8-1634 Remove fan holder with fan

2
4

3 1

4. Release two tabs (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1619


E62665/E62675)
5. Remove the duct 1 (callout 2) and the duct 2 (callout 3).

6. Remove the MBM fan (callout 4).

Figure 8-1635 Remove fan holder with fan

2 3

TIP: Reverse the removal steps to install the assembly.

Remove the solenoid assembly

Follow these steps to remove the solenoid assembly.

1. Release two tabs (callout 1).

1620 Chapter 8 Removal and replacement ENWW


2. Remove the cover (callout 2).

Figure 8-1636 Remove cover

1
Figure 8-1637 Remove cover

3. Remove the cover (callout 1).

4. Release the cable (callout 3) from the cable clamp (callout 2).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1621


E62665/E62675)
5. Disconnect one connector (callout 4).

Figure 8-1638 Disconnect connector

4 3

6. Remove three screws (callout 1).

7. Remove the solenoid assembly (callout 2).

Figure 8-1639 Remove solenoid assembly

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1622 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1623


E62665/E62675)
Removal and replacement: Staple stacker multi-bin mailbox (2-bin) SS feed motor

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox SS feed
motor.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-130 Part information

Part number Part description

RK2-8149-000CN DC stepping motor

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Remove two screws (callout 1).

1624 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1640 Remove rear cover

2 1

TIP: Reverse the removal steps to install the assembly.

Remove the MBM fan

Follow these steps to remove the MBM fan.

1. Disconnect one connector (callout 1).

2. Remove one screw (callout 2).

3. Remove the fan holder (callout 4) together with the fan (callout 3).

Figure 8-1641 Remove fan holder with fan

2
4

3 1

4. Release two tabs (callout 1).

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1625


E62665/E62675)
5. Remove the duct 1 (callout 2) and the duct 2 (callout 3).

6. Remove the MBM fan (callout 4).

Figure 8-1642 Remove fan holder with fan

2 3

TIP: Reverse the removal steps to install the assembly.

Remove the SS feed motor

Follow these steps to remove the SS feed motor.

1. Release the cable (callout 2) from the cable clamp (callout 1).

2. Disconnect one connector (callout 3).

3. Remove two screws (callout 4).

1626 Chapter 8 Removal and replacement ENWW


4. Remove the SS feed motor (callout 5).

Figure 8-1643 Remove SS feed motor

2 1 3 5

4
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1627


E62665/E62675)
Removal and replacement: Staple stacker multi-bin mailbox (2-bin) controller PCA

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox controller
PCA.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-131 Part information

Part number Part description

RM2-8917-000CN HCI controller PCB assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Remove two screws (callout 1).

1628 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-1644 Remove rear cover

2 1

TIP: Reverse the removal steps to install the assembly.

Remove the SSMBM controller PCA

Follow these steps to remove the SSMBM controller PCA.

1. Disconnect all the connectors on the SSMBM controller PCA.

2. Remove two screws (callout 1).

3. Release two tabs (callout 2).

4. Remove the SSMBM controller PCA (callout 3).

Figure 8-1645 Remove SSMBM controller PCA

1 3
TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (MFP M631/M632/M633/M634/M635/M636/E62555/E62565/E62575/E62655/ 1629


E62665/E62675)
Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1630 Chapter 8 Removal and replacement ENWW


Removal and replacement (M607/M608/M609/M610/M611/M612/
E60055/E60065/E60075/E60155/E60165/E60175)
Learn about repair and replacement procedures for the M607/M608/M609/M610/M611/M612/E60055/
E60065/E60075/E60155/E60165/E60175 printers.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1631


E60165/E60175)
Customer self-repair (CSR) A parts and accessories
Customer self-repair (CSR) A parts are parts that a customer replaces without assistance from a field technician.
These parts can be replaced without the use of any tools.

1632 Chapter 8 Removal and replacement ENWW


Removal and replacement: Control panel (small touchscreen)
This document provides the procedures to remove and replace the control panel (small touchscreen).

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-132 Part information

Part number Part description

K0Q15-67901 Control panel kit (small touchscreen)

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the control panel

Follow these instructions to remove the control panel.

1. Raise the control panel screen in the direction indicated by the arrow.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1633


E60165/E60175)
Figure 8-1646 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

b. Remove the control panel cover.

Figure 8-1647 Lift and remove the control panel cover

1634 Chapter 8 Removal and replacement ENWW


3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-1648 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-1649 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1635


E60165/E60175)
b. Disconnect two connectors (callout 1).

Figure 8-1650 Disconnect two connectors from the bottom side

6. Remove the control panel.

Figure 8-1651 Remove the control panel

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1636 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the control panel

Follow these instructions to install the control panel.

1. On the replacement control panel, connect two connectors (callout 1).

Figure 8-1652 Connect two connectors

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1637


E60165/E60175)
2. Install the tabs, on the front of the control panel, into the slots on the printer top cover.

Figure 8-1653 Install the control panel tabs into the printer slots

3. Do the following:

a. Lower the back edge of the control panel down (callout 1).

b. Install one screw(callout 2).

Figure 8-1654 Lower the control panel and install one screw

4. Do the following:

a. Align the tabs on the front of the control panel cover with the slots in the printer.

1638 Chapter 8 Removal and replacement ENWW


b. Pivot the cover down, in the direction indicated by the arrow, to install it.

Figure 8-1655 Align the control panel cover and pivot down to install it

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1639


E60165/E60175)
Removal and replacement: Control panel (4 line with 10 key)
This document provides the procedures to remove and replace the control panel (10-key models).

View a video of how to remove and replace the control panel (10-key models).

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-133 Part information

Part number Part description

5851-7975 Control panel kit (68.58 mm 2.7 in display-CSR A)

RM2-1259-010CN Assembly-control panel

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the control panel (2

7 inch display-4 line with 10 key).

1. Raise the control panel screen in the direction indicated by the arrow.

1640 Chapter 8 Removal and replacement ENWW


Figure 8-1656 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

b. Remove the control panel cover (callout 2).

Figure 8-1657 Release the control panel cover and remove it

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1641


E60165/E60175)
3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-1658 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up, and then slide it toward the back of the printer (callout 1) to
release it.

b. Turn the control panel over (callout 2) to gain access to the bottom side.

Figure 8-1659 Release the control panel and turn it over

1642 Chapter 8 Removal and replacement ENWW


5. Disconnect two connectors (callout 1).

Figure 8-1660 Disconnect two connectors

6. Remove the control panel.

Figure 8-1661 Remove the control panel

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1643


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the control panel (2

7 inch display-4 line with 10 key).

1. On the replacement control panel, connect two connectors (callout 1).

Figure 8-1662 Connect two connectors

1644 Chapter 8 Removal and replacement ENWW


2. Install the tabs on the front of the control panel into the slots on the printer top cover.

Figure 8-1663 Install the control panel tabs into the printer slots

3. Do the following:

a. Lower the back edge of the control panel down into the printer, in the direction indicated by the arrow.

b. Install one thumbscrew (callout 2).

Figure 8-1664 Lower the control panel and install one thumbscrew

4. Do the following:

a. Align the tabs on the front of the control panel cover with the slots in the printer.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1645


E60165/E60175)
b. Pivot the cover down, in the direction indicated by the arrow, to install it.

Figure 8-1665 Align the control panel cover and pivot down to install it

1646 Chapter 8 Removal and replacement ENWW


Removal and replacement: Fuser
This document provides the procedures to remove and replace the fuser.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-134 Part information

Part number Part description

RM2-1256-020cn Fuser Kit 110v

RM2-1257-020cn Fuser Kit 220v

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the fuser

Follow these steps to remove the fuser.

1. Do one of the following to locate the fuser:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

WARNING! The fuser might be hot. Always wait for the fuser to cool before removing.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1647


E60165/E60175)
Figure 8-1666 Open the rear door or open the right door

2. Hold the handles of the fuser and pull it out of the printer to remove it.

NOTE: The image shown is for the M631/M632/M633/E62555/E65565/E62575/E62655/E62665/


E62675 printers, however the removal process is the same for M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175 printers after you have located the fuser in step 1.

Figure 8-1667 Remove the fuser

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1648 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the fuser

Follow these steps to install the fuser.

1. Hold the handles of the fuser and install it into the printer in the direction indicated by the arrow.

NOTE: The image shown is for the M631/M632/M633/E62555/E65565/E62575/E62655/E62665/


E62675 printers, however the install process is the same for M607/M608/M609/E60055/E60065/E60075/
E60155/E60165/E60175 printers after you have located the fuser install location.

Figure 8-1668 Install the fuser

2. Do one of the following:

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1649


E60165/E60175)
a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Close the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Close the right door.

Figure 8-1669 Close the rear door or close the right door

1650 Chapter 8 Removal and replacement ENWW


Removal and replacement: Tray 1 pickup roller
This document provides the procedures to remove and replace the tray 1 pickup roller.

View a video of how to remove and replace the tray 1 pickup roller.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-135 Part information

Part number Part description

J8J70-67903 Tray 1 Kit (pickup roller and separation roller)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray 1 pickup roller

Follow these steps to remove the tray 1 pickup roller.

1. Do the following:

a. Open the tray 1.

b. Release two tabs (callout 1).

c. Remove the tray 1 pickup roller cover (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1651


E60165/E60175)
Figure 8-1670 Release two tabs and remove the pickup roller cover

2. Do the following:

a. Release two tabs (callout 1).

b. Remove the tray 1 pickup roller (callout 2).

Figure 8-1671 Release two tabs and remove the pickup roller

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1652 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the tray 1 pickup roller

Follow these steps to install the tray 1 pickup roller.

1. Do the following:

a. Hold open two tabs (callout 1).

b. Install the tray 1 pickup roller (callout 2).

c. Release two tabs (callout 1).

Figure 8-1672 Install the pickup roller and release two tabs

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1653


E60165/E60175)
2. Do the following:

a. Install the tray 1 pickup roller cover (callout 2).

b. Close the two tabs (callout 1).

c. Close the tray 1.

Figure 8-1673 Install the pickup roller cover and close two tabs

1654 Chapter 8 Removal and replacement ENWW


Removal and replacement: Tray 1 separation roller
This document provides the procedures to remove and replace the tray 1 separation roller.

View a video of how to remove and replace the tray 1 separation roller.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-136 Part information

Part number Part description

J8J70-67903 Tray 1 Kit (pickup roller and separation roller)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray 1 separation roller

Follow these steps to remove the tray 1 separation roller.

1. Do the following:

a. Open the tray 1.

b. Release two hinge shafts (callout 1).

c. Hold up the lifting plate (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1655


E60165/E60175)
Figure 8-1674 Release two hinge shafts and hold up the lifting plate

2. Do the following:

a. Release one tab (callout 1).

b. Open the tray 1 separation roller cover (callout 2).

Figure 8-1675 Release one tab and open the cover

3. Do the following:

a. Release one tab (callout 1).

b. Remove the tray 1 separation roller (callout 2).

1656 Chapter 8 Removal and replacement ENWW


Figure 8-1676 Release one tab and remove the tray 1 separation roller

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the tray 1 separation roller

Follow these steps to install the tray 1 separation roller.

1. Do the following:

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1657


E60165/E60175)
a. Hold open one tab (callout 1).

b. Install the tray 1 separation roller (callout 2).

Figure 8-1677 Open one tab and install the tray 1 separation roller

2. Do the following:

a. Release one tab (callout 1).

b. Close the tray 1 separation roller cover (callout 2).

Figure 8-1678 Release one tab and close the cover

3. Do the following:

1658 Chapter 8 Removal and replacement ENWW


a. Hold up the lifting plate (callout 2).

b. Attach two hinge shafts (callout 1).

c. Close the tray 1.

Figure 8-1679 Hold up the lifting plate and attach two hinge shafts

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1659


E60165/E60175)
Removal and replacement: Secondary transfer roller
This document provides the procedures to remove and replace the secondary transfer roller.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts .

Table 8-137 Part information

Part number Part description

RM2-6800-000cn Secondary transfer roller kit

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test


No post service test is available for this assembly.

Remove the secondary transfer roller:

Follow these steps to remove the secondary transfer roller:.

1. Do the following:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

1660 Chapter 8 Removal and replacement ENWW


Figure 8-1680 Open the rear door or the right door

2. Locate the secondary transfer roller within the transfer assembly.

Figure 8-1681 Locate the secondary transfer roller

3. Do the following:

a. At each end of the secondary transfer roller, release two tabs.

b. Lift up and remove the secondary transfer roller assembly in the direction indicated by the arrows.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1661


E60165/E60175)
Figure 8-1682 Release four tabs and remove the secondary transfer roller

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the secondary transfer roller:

Follow these steps to install the secondary transfer roller:.

1. At each end of the secondary transfer roller, pinch two tabs together to install it.

1662 Chapter 8 Removal and replacement ENWW


Figure 8-1683 Pinch together the four tabs and install the secondary transfer roller

2. To correctly seat the secondary transfer roller, make sure that the pin on each end is aligned in the grooves
of the transfer assembly.

Figure 8-1684 Align the end pins of the secondary transfer roller in the grooves

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1663


E60165/E60175)
3. Press down on each end of the secondary transfer roller and make sure it snaps into place.

Figure 8-1685 Press down and snap the ends into place

4. On the transfer assembly, lift up the left end tab.

Figure 8-1686 Lift up the transfer assembly left end tab

5. Do the following:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Close the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Close the right door.

1664 Chapter 8 Removal and replacement ENWW


Figure 8-1687 Close the rear door or close the right door

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1665


E60165/E60175)
Removal and replacement: Hard-disk drive (HDD)
This document provides the procedures to remove and replace the hard-disk drive (HDD).

View a video of how to remove and replace the hard-disk drive (HDD).

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-138 Part information

Part number Part description

5851-6712 500 GB hard disk drive kit

B5L29-67903 Kit-secure HDD, 500 GB FIPS

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

1666 Chapter 8 Removal and replacement ENWW


a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1688 Release two thumb screws and remove the formatter cover

2
1

Remove the hard-disk drive (HDD)

Follow these steps to remove the hard-disk drive (HDD).

1. Do the following:

a. Release the hard-disk drive (HDD) locking connector (callout 1).

b. Pinch the retainer (callout 2) to release it.

CAUTION: Electrostatic sensitive (ESD) parts. Always touch the sheet‑metal chassis to provide a
static ground before touching an ESD‑sensitive part.

Figure 8-1689 Release the HDD locking connector and pinch the retainer to release it

2. Do the following:

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1667


E60165/E60175)
a. Rotate the connector end of the HDD out and away from the formatter (callout 1).

b. Slide the HDD away from the formatter cage, in the direction indicated by the arrow (callout 2), and
remove it.

Figure 8-1690 Rotate the HDD away from the formatter and remove the HDD

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1668 Chapter 8 Removal and replacement ENWW


Install the hard-disk drive (HDD)

Follow these steps to install the hard-disk drive (HDD).

1. Before proceeding, take note of the location of the slot (callout 1) in the sheet metal where the HDD cradle
mounting tab (callout 2) must be installed.

Figure 8-1691 Locate the slot where the HDD mounting tab is installed

2. Do the following:

a. Insert the HDD cradle mounting tab into the slot in the sheet metal.

b. Slide the HDD toward the formatter cage (callout 1) to fully install the tab in the sheet metal.

c. Rotate the connector end (callout 2) of the HDD toward the formatter.

Figure 8-1692 Install the tab into the slot and rotate the connector end

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1669


E60165/E60175)
3. Make sure that the locking connector (callout 1) latches and that the standoff (callout 2) engages with the
slot in the formatter.

NOTE: It might be necessary to pinch the retainer to engage it with the slot.

Figure 8-1693 The locking connector is latched and the standoff is engaged with the slot

Install the formatter cover

Follow these steps to install the formatter cover.

▲ Slide the formatter cover onto the printer in the direction indicated by the arrow (callout 1), and then
tighten two thumb screws (callout 2).

NOTE:

Figure 8-1694 Slide on the formatter cover and tighten two thumb screws

1
2

1670 Chapter 8 Removal and replacement ENWW


Removal and replacement: Embedded multi-media card (eMMC)
This document provides the procedures to remove and replace the embedded multi-media card (eMMC).

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-139 Part information

Part number Part description

5851-6436 4GB Embedded multi-media card (eMMC) kit

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1671


E60165/E60175)
Figure 8-1695 Release two thumb screws and remove the formatter cover

2
1

Remove the embedded multi-media card (eMMC)

Follow these steps to remove the embedded multi-media card (eMMC).

▲ Locate the eMMC component on the formatter, and then pull it straight off of the formatter to remove it.

CAUTION: Electrostatic sensitive (ESD) parts. Always touch the sheet‑metal chassis to provide a static
ground before touching an ESD‑sensitive part.

Figure 8-1696 Remove the eMMC component off of the formatter

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1672 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the embedded multi-media card (eMMC)

Follow these steps to install the embedded multi-media card (eMMC).

1. Align the connector on the replacement eMMC (callout 1) with the connector on the formatter (callout 2).

NOTE: The eMMC can only be installed in one direction on the formatter.

Figure 8-1697 Align the eMMC connector with the formatter connector

2
1

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1673


E60165/E60175)
2. Push the eMMC onto the formatter to install it.

NOTE: Press on the top part of the eMMC to ensure it is fully seated in the connector.

Figure 8-1698 Push the eMMC onto the formatter connector

Install the formatter cover

Follow these steps to install the formatter cover.

▲ Slide the formatter cover onto the printer in the direction indicated by the arrow (callout 1), and then
tighten two thumb screws (callout 2).

NOTE:

Figure 8-1699 Slide on the formatter cover and tighten two thumb screws

1
2

1674 Chapter 8 Removal and replacement ENWW


Removal and replacement: Dual in-line memory module (DIMM)
This document provides the procedures to remove and replace the DIMM.

View a video of how to remove and replace the DIMM.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-140 Part information

Part number Part description

E5K48-67902 DIMM kit (1gb DDR3 x32 144 Pin 800 MHz)

5851-6581 DODIMM kit (2 gb DDR3 x32 144 Pin 800 MHz)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1675


E60165/E60175)
a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1700 Release two thumb screws and remove the formatter cover

2
1

Remove the DIMM

Follow these steps to remove the DIMM.

1. Do the following:

a. If a hard disk drive (HDD) is not installed, skip the next two steps and go to step 3.

b. On the HDD, release the locking connector (callout 1), and then pinch the retainer (callout 2) to
release it.

CAUTION: Electrostatic sensitive (ESD) parts. Always touch the sheet‑metal chassis to provide a
static ground before touching an ESD‑sensitive part.

Figure 8-1701 Release the HDD locking connector and pinch the retainer to release it

2. Do the following:

1676 Chapter 8 Removal and replacement ENWW


a. Rotate the connector end of the HDD out and away from the formatter (callout 1).

b. Slide the HDD away from the formatter cage (callout 2) and remove it.

Figure 8-1702 Rotate the HDD away from the formatter and remove the HDD

3. Locate the DIMM component on the formatter.

Figure 8-1703 Locate the DIMM on the formatter

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1677


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the DIMM

Follow these steps to install the DIMM.

1. Align the connector on the replacement DIMM (callout 1) with the connector on the formatter (callout 2).

Figure 8-1704 Align the DIMM connector with the formatter connector

2
1

1678 Chapter 8 Removal and replacement ENWW


2. Push the DIMM onto the formatter connector to install it.

NOTE: Press on the lower part of the DIMM to ensure it is fully seated in the connector.

Figure 8-1705 Push the DIMM onto the formatter connector

3. Do the following:

a. If a hard disk drive (HDD) is not installed, steps 6, 7 and 8 are not necessary.

b. Before proceeding, take note of the location of the slot (callout 1) in the sheet metal where the HDD
cradle mounting tab (callout 2) must be installed.

Figure 8-1706 Locate the slot where the HDD mounting tab is installed

4. Do the following:

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1679


E60165/E60175)
a. Insert the HDD cradle mounting tab into the slot in the sheet metal.

b. Slide the HDD to toward the formatter cage (callout 1) to fully install the tab in the sheet metal.

c. Rotate the connector end (callout 2) of the HDD toward the formatter.

Figure 8-1707 Install the tab into the slot and rotate the connector end

5. Make sure that the locking connector (callout 1) latches and that the standoff (callout 2) engages with the
slot in the formatter.

NOTE: It might be necessary to pinch the retainer to engage it with the slot.

Figure 8-1708 The locking connector is latched and the standoff is engaged with the slot

Install the formatter cover

Follow these steps to install the formatter cover.

1680 Chapter 8 Removal and replacement ENWW


▲ Slide the formatter cover onto the printer in the direction indicated by the arrow (callout 1), and then
tighten two thumb screws (callout 2).

NOTE:

Figure 8-1709 Slide on the formatter cover and tighten two thumb screws

1
2

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1681


E60165/E60175)
Removal and replacement: Internal USB ports/AA module
This document provides the procedures to install the internal USB ports/AA module.

View a video of how to remove and replace the internal USB ports/AA module.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-141 Part information

Part number Part description

B5L28-67902 Two internal USB ports kit

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

1682 Chapter 8 Removal and replacement ENWW


Figure 8-1710 Release two thumb screws and remove the formatter cover

2
1

Install the USB ports/AA module

Follow these steps to install the USB ports/AA module.

1. From the internal USB ports/AA module accessory kit, obtain the following items:

a. The small PCA board.

b. The PCA mounting cradle.

c. The double-cable (B5L24–60106).

Figure 8-1711 Accesory kit items that are required

B5L24-60106

E6B67-60104

B5L46-60115

F2A76-60115

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1683


E60165/E60175)
2. Locate the empty space in the upper right corner where the internal USB ports/AA module will be installed.

Figure 8-1712 Locate the space for installing the internal USB ports/AA module

3. Do the following:

a. Hold the small PCA and the PCA mounting cradle in the correct orientation.

b. Align the top and bottom cutouts of the PCA on the tabs of the PCA mounting cradle.

c. Secure the small PCA on the PCA mounting cradle until it snaps in place.

Figure 8-1713 Mount the PCA on the PCA mounting cradle and snap it in place

1684 Chapter 8 Removal and replacement ENWW


4. Attach the large white connector end of the double cable to the large connector receptacle on the small
PCA board.

Figure 8-1714 Attach the large white connector to the PCA

5. Do the following:

a. Hold the small PCA attached to the PCA mounting cradle in the correct orientation, with the attached
cable at the bottom.

b. In the upper right corner of the formatter cage area, locate the upper and lower sheet metal hooks.

c. Slide the assembly and mount it so that the upper and lower tabs of the PCA mounting cradle slide
into the sheet metal hooks.

Figure 8-1715 Mount the assembly on the sheet metal hooks

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1685


E60165/E60175)
6. On the formatter, disconnect the USB cable indicated by the arrow.

Figure 8-1716 Disconnect one formatter USB cable

7. Connect the USB cable (disconnected from the formatter) to the USB connector on the small PCA as
indicated by the arrows.

NOTE: The USB connector on the small PCA is to the left of where the white connector of the double-
cable is installed.

Figure 8-1717 Connect the formatter USB cable to the small PCA

1686 Chapter 8 Removal and replacement ENWW


8. Connect the USB cable of the double-cable attached to the small PCA, to the USB connector on the
formatter as indicated by the arrow.

Figure 8-1718 Connect the small PCA USB cable to the formatter USB connector

9. Connect the small white connector of the double-cable attached to the small PCA, to the matching
connector near the upper right edge of the formatter as indicated by the arrow.

Figure 8-1719 Connect the small white connector from the small PCA to the formatter

Install the formatter cover

Follow these steps to install the formatter cover.

▲ Slide the formatter cover onto the printer in the direction indicated by the arrow (callout 1), and then
tighten two thumb screws (callout 2).

NOTE:

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1687


E60165/E60175)
Figure 8-1720 Slide on the formatter cover and tighten two thumb screws

1
2

1688 Chapter 8 Removal and replacement ENWW


Customer self-repair (CSR) B parts and accessories
Customer self-repair (CSR) B parts are parts that a customer replaces without assistance from a field technician.
These parts might require the use of tools.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1689


E60165/E60175)
Removal and replacement: Trays 2-x rollers
Learn how to remove and replace the tray 2 roller kit.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-142 Part information

Part number Part description

J8J70-67904 Tray roller kit

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the tray 2 separation and pickup rollers

Follow these steps to remove the tray 2 separation and pickup rollers.

1. Open the paper tray for which the rollers will be replaced.

CAUTION: Do not extend more than one paper tray at a time. Do not use the paper tray as a step. Keep
hands out of the paper trays when closing. All trays must be closed when moving the printer.

1690 Chapter 8 Removal and replacement ENWW


Figure 8-1721 Open the paper tray to locate the rollers

2. Rotate the printer.

Figure 8-1722 Rotate the printer

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1691


E60165/E60175)
3. Tray 2 rollers only: On the back side of the printer, open the rear door.

Figure 8-1723 Open the rear door

4. Tray 2 rollers only: Raise the transfer assembly.

Figure 8-1724 Raise the transfer assembly

5. Tray 2 rollers only: Do the following:

● Lower the access cover.

● Go to step 8.

1692 Chapter 8 Removal and replacement ENWW


Figure 8-1725 Lower the access cover

6. Tray 3 rollers only: On the back side of the printer, open the rear lower cover.

Figure 8-1726 Open the rear lower cover

7. Tray 3 rollers only: Do the following:

a. Lower the access cover.

b. Go to step 8.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1693


E60165/E60175)
Figure 8-1727 Lower the access cover

8. Remove the orange separation roller tool from the packaging.

Figure 8-1728 Remove the orange separation roller tool

9. Locate the separation roller.

Figure 8-1729 Locate the separation roller

1694 Chapter 8 Removal and replacement ENWW


10. Install the orange tool in the separation roller until it snaps into place.

Figure 8-1730 Install the orange tool in the separation roller

11. Slide the roller to the left.

Figure 8-1731 Slide the roller to the left

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1695


E60165/E60175)
12. Tilt the end of the tool down (callout 1), and then pull straight out of the printer (callout 2) to remove the
separation roller.

Figure 8-1732 Tilt the tool down, and then remove the separation roller

13. Remove the orange tool from the separation roller.

NOTE: The tool will be used to install the new separation roller.

Figure 8-1733 Remove the orange tool from the separation roller

1696 Chapter 8 Removal and replacement ENWW


14. Locate the pickup and feed rollers.

Figure 8-1734 Locate the pickup and feed rollers

15. Locate and pull down the blue tab to unlock the pickup and feed rollers.

Figure 8-1735 Pull down the blue tab to unlock the pickup and feed rollers

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1697


E60165/E60175)
16. Use the blue tab as a handle to slide the rollers to the left to compress the left blue post until it clicks into
place.

Figure 8-1736 Slide the blue tab left, compressing the left blue post until it clicks

17. Slightly move the rollers to the right to free them from the blue post. Make sure that the roller is clear of
the black post on the right.

Figure 8-1737 Slightly move the rollers to the right to free them from the blue post

1698 Chapter 8 Removal and replacement ENWW


18. Slightly lift up the front of the roller assembly (callout 1), and then pull the assembly away from the printer
(callout 2) to remove it.

Figure 8-1738 Lift up the front of the roller assembly and pull away to remove it

1 2

19. If the left post does not stay in the locked position, press the end of the post left until it clicks into place.

Figure 8-1739 Securely lock the left post into position by pressing the end left until it clicks

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1699


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Install the tray 2 separation and pickup rollers

Follow these steps to install the tray 2 separation and pickup rollers.

1. Align the arrow on the roller assembly with the arrow in the printer, and then slide the rollers into the
printer.

Figure 8-1740 Align the roller assembly and slide the rollers into the printer

1700 Chapter 8 Removal and replacement ENWW


2. Slide the rollers to the right onto the black shaft.

Figure 8-1741 Slide the rollers to the right onto the black shaft

3. Confirm correct installation: The white hook on the top of the roller assembly (callout 1) will hook onto a
sheet metal plate (callout 2) when installed correctly.

Figure 8-1742 Correctly install the white hook onto a sheet metal plate

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1701


E60165/E60175)
4. Locate the lever on the blue shaft on the left, and then release the lever by pressing upward.

NOTE: The blue shaft should spring to the right to click into position to hold the rollers in place.

Figure 8-1743 Release the lever by pressing upward

5. Remove the orange tool from the roller assembly by pulling it away from the printer.

Figure 8-1744 Remove the orange tool

1702 Chapter 8 Removal and replacement ENWW


6. IMPORTANT: Pivot the tab up and snap it into place against the rollers to correctly lock the rollers in place.

NOTE: The blue arrow on the printer is hidden when the cover is correctly snapped into place.

Figure 8-1745 Pivot the tab up and snap it to lock the rollers correctly in place

7. Incorrect installation: If the rollers are hanging, or at an angle, they are not installed correctly.

Figure 8-1746 Rollers hanging at an angle are not installed correctly

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1703


E60165/E60175)
8. Correct installation: Make sure that the hook on the top of the rollers is attached to the metal chassis plate
inside the printer. If the rollers are not installed correctly, go back to step 2 and reinstall the assembly.

Figure 8-1747 Correctly attach the rollers top hook to the metal chassis plate inside the printer

9. Install the orange separation roller tool onto the replacement separation roller.

NOTE: The tool will snap into place when it is fully installed.

Figure 8-1748 Install the replacement separation roller onto the orange tool

1704 Chapter 8 Removal and replacement ENWW


10. Tilt the orange tool slightly away from the printer, and then install the roller into the printer so that the
opening in the roller (callout 1) fits over the white tab (callout 2) on the printer rail.

Figure 8-1749 Slightly tilt the roller tool

1
2

11. When installed correctly, the embossed arrow on the roller case aligns with the white tab on the rail.

Figure 8-1750 Install the roller over the white tab with the arrow aligned

12. Do the following:

a. Align the center of the roller with the end of the metal shaft.

b. Slide the roller to the right onto the metal shaft until it snaps into place.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1705


E60165/E60175)
Figure 8-1751 Align the roller and slide it onto the metal shaft until it snaps into place

13. Remove the orange tool by pulling it away from the printer.

Figure 8-1752 Remove the orange tool

1706 Chapter 8 Removal and replacement ENWW


14. Tray 3 rollers only: Raise the access cover.

Figure 8-1753 Raise the access cover

15. Tray 3 rollers only: On the back side of the printer, close the rear lower cover.

Figure 8-1754 Close the rear lower cover

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1707


E60165/E60175)
16. Tray 2 rollers only: Close the access cover.

Figure 8-1755 Close the access cover

17. Tray 2 rollers only: On the back side of the printer, close the rear door.

Figure 8-1756 Close the door

1708 Chapter 8 Removal and replacement ENWW


18. Close the paper tray for which the rollers were replaced.

Figure 8-1757 Close the paper tray

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1709


E60165/E60175)
Removal and replacement: External panels, covers, and doors (base printer)
Learn how to remove and replace the printer external panels, covers, and doors.

1710 Chapter 8 Removal and replacement ENWW


Removal and replacement: Formatter cover
This document provides the procedures to remove and replace the formatter cover.

View a video of how to remove and replace the formatter cover.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-143 Part information

Part number Part description

RM2-6762-000CN Formatter cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1711


E60165/E60175)
Figure 8-1758 Release two thumb screws and remove the formatter cover

2
1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1712 Chapter 8 Removal and replacement ENWW


Removal and replacement: Blanking cover
This document provides the procedures to remove and replace the blanking cover

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-144 Part information

Part number Part description

RM2-1270-000CN Blanking cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1713


E60165/E60175)
Figure 8-1759 Release the tabs on both sides

2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-1760 Rotate the blanking cover up

1714 Chapter 8 Removal and replacement ENWW


3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1761 Lift the blanking cover up and remove it

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1715


E60165/E60175)
Removal and replacement: Left cover
This document provides the procedures to remove and replace the left cover.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-145 Part information

Part number Part description

RC4-6933-000CN Left cover

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

1716 Chapter 8 Removal and replacement ENWW


Figure 8-1762 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-1763 Open the cartridge door and remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1717


E60165/E60175)
2. Remove one screw (callout 1).

Figure 8-1764 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-1765 Slightly slide the left cover toward the front

1718 Chapter 8 Removal and replacement ENWW


4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1766 Remove the left cover

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1719


E60165/E60175)
Removal and replacement: Left lower cover
This document provides the procedures to remove and replace the left lower cover.

View a video on how to remove and replace the left lower cover.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-146 Part information

Part number Part description

RC4-6943-000CN Left lower cover

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Needle nose pliers

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

1720 Chapter 8 Removal and replacement ENWW


a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1767 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-1768 Open the cartridge door and remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1721


E60165/E60175)
2. Remove one screw (callout 1).

Figure 8-1769 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-1770 Slightly slide the left cover toward the front

1722 Chapter 8 Removal and replacement ENWW


4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1771 Remove the left cover

Remove the cassette tray 2

Follow these steps to remove the cassette tray 2.

▲ Open the cassette tray 2, and then lift up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1772 Open and remove the cassette tray 2

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1723


E60165/E60175)
Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Partially close the cartridge door.

TIP: If the cartridge door is completely closed, push the black locking latch (near the top edge of the door)
to the left to unlock the door.

Figure 8-1773 Partially close the cartridge door

2. Grasp the left lower cover and flex the corner out, and then rotate it away from the printer in the direction
indicated by the arrow.

Figure 8-1774 Flex the corner out and then rotate it

1724 Chapter 8 Removal and replacement ENWW


3. At the rear of the printer, slide the cover in the direction indicated by the arrow (callout 1) to release boss
(callout 2), and then remove the left lower cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1775 Slide the cover to release the boss and remove the left lower cover

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1725


E60165/E60175)
Removal and replacement: NFC cover
This document provides the procedures to remove and replace the NFC cover.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-147 Part information

Part number Part description

RC4-6941-000CN NFC cover

Required tools

● Small flat blade screwdriver.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the NFC cover

Follow these steps to remove the NFC cover.

▲ Use a small flat blade screwdriver to lift up the front edge of the NFC cover in the direction indicated by the
arrow, and then remove the NFC cover.

TIP: Reverse the removal steps to install the assembly.

1726 Chapter 8 Removal and replacement ENWW


Figure 8-1776 Remove the NFC cover

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1727


E60165/E60175)
Removal and replacement: Inlet cover
This document provides the procedures to remove and replace the inlet cover.

View a video on how to remove and replace the inlet cover.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-148 Part information

Part number Part description

RC4-6935-000CN Inlet cover

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

1728 Chapter 8 Removal and replacement ENWW


a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1777 Release two thumb screws and remove the formatter cover

2
1

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

Figure 8-1778 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1729


E60165/E60175)
b. Remove the control panel cover.

Figure 8-1779 Lift and remove the control panel cover

3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-1780 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

1730 Chapter 8 Removal and replacement ENWW


b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-1781 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

b. Disconnect two connectors (callout 1).

Figure 8-1782 Disconnect two connectors from the bottom side

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1731


E60165/E60175)
6. Remove the control panel.

Figure 8-1783 Remove the control panel

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

Figure 8-1784 Release the tabs on both sides

1732 Chapter 8 Removal and replacement ENWW


2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-1785 Rotate the blanking cover up

3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1786 Lift the blanking cover up and remove it

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1733


E60165/E60175)
Figure 8-1787 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-1788 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

1734 Chapter 8 Removal and replacement ENWW


c. Lift up and release the top cover (callout 3).

Figure 8-1789 Flex the cover, release the tab, and release the top cover

3 2

4. Slide the top cover in the direction indicated by the arrow.

Figure 8-1790 Slide the top cover

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1735


E60165/E60175)
5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1791 Lift and remove the top cover

Remove the cassette tray 2

Follow these steps to remove the cassette tray 2.

▲ Open the cassette tray 2, and then lift up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1792 Open and remove the cassette tray 2

Remove the left cover

Follow these steps to remove the left cover.

1736 Chapter 8 Removal and replacement ENWW


1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-1793 Open the cartridge door and remove one screw

2. Remove one screw (callout 1).

Figure 8-1794 Remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1737


E60165/E60175)
3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-1795 Slightly slide the left cover toward the front

4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1796 Remove the left cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Partially close the cartridge door.

1738 Chapter 8 Removal and replacement ENWW


TIP: If the cartridge door is completely closed, push the black locking latch (near the top edge of the door)
to the left to unlock the door.

Figure 8-1797 Partially close the cartridge door

2. Grasp the left lower cover and flex the corner out, and then rotate it away from the printer in the direction
indicated by the arrow.

Figure 8-1798 Flex the corner out and then rotate it

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1739


E60165/E60175)
3. At the rear of the printer, slide the cover in the direction indicated by the arrow (callout 1) to release boss
(callout 2), and then remove the left lower cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1799 Slide the cover to release the boss and remove the left lower cover

Remove the inlet cover

Follow these steps to remove the inlet cover.

1. Remove one screw (callout 1).

Figure 8-1800 Remove one screw

1740 Chapter 8 Removal and replacement ENWW


2. Grasp the latch and pull down in the direction indicated by the arrow to open the rear door.

Figure 8-1801 Unlatch and open the rear door

3. Release the tab (callout 1), and then remove the inlet cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1802 Release the tab and remove the inlet cover

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1741


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1742 Chapter 8 Removal and replacement ENWW


Removal and replacement: Right cover
This document provides the procedures to remove and replace the right cover.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-149 Part information

Part number Part description

RC4-6932-000CN Right cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1743


E60165/E60175)
Figure 8-1803 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-1804 Open the cartridge door and remove one screw

1744 Chapter 8 Removal and replacement ENWW


2. Remove one screw (callout 1).

Figure 8-1805 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-1806 Slightly slide the left cover toward the front

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1745


E60165/E60175)
4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1807 Remove the left cover

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

Figure 8-1808 Release the tabs on both sides

1746 Chapter 8 Removal and replacement ENWW


2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-1809 Rotate the blanking cover up

3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1810 Lift the blanking cover up and remove it

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1747


E60165/E60175)
Figure 8-1811 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

b. Remove the control panel cover.

Figure 8-1812 Lift and remove the control panel cover

1748 Chapter 8 Removal and replacement ENWW


3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-1813 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-1814 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1749


E60165/E60175)
b. Disconnect two connectors (callout 1).

Figure 8-1815 Disconnect two connectors from the bottom side

6. Remove the control panel.

Figure 8-1816 Remove the control panel

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

1750 Chapter 8 Removal and replacement ENWW


Figure 8-1817 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-1818 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1751


E60165/E60175)
c. Lift up and release the top cover (callout 3).

Figure 8-1819 Flex the cover, release the tab, and release the top cover

3 2

4. Slide the top cover in the direction indicated by the arrow.

Figure 8-1820 Slide the top cover

1752 Chapter 8 Removal and replacement ENWW


5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1821 Lift and remove the top cover

Remove the right cover

Follow these steps to remove the right cover.

1. Release two tabs (callout 1).

Figure 8-1822 Release two tabs

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1753


E60165/E60175)
2. Release four tabs (callout 1).

Figure 8-1823 Release four tabs

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the right cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1824 Release two tabs and remove the right cover

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1754 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1755


E60165/E60175)
Removal and replacement: Multi-purpose (MP) cover and MP inner cover
This document provides the procedures to remove and replace the multi-purpose (MP) cover and MP inner cover.

Mean time to repair: 10 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-150 Part information

Part numbers Part description

RC4-7312-000CN Multi-purpose (MP) cover

RC4-8271-000CN Multi-purpose (MP) inner cover

Required tools

● Needle nose pliers.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the MP cover and MP inner cover

Follow these steps to remove the MP cover and MP inner cover.

1. Open the MP cover in the direction indicated by the arrows.

1756 Chapter 8 Removal and replacement ENWW


Figure 8-1825 Open the MP cover

2. On both sides of the smaller MP tray assembly, flex the link rail to release the keyed link, and then release
the two MP lift arms attached to the MP cover.

Figure 8-1826 Release the MP tray assembly lift arms from the MP cover

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1757


E60165/E60175)
3. Close the smaller MP tray assembly against the printer in the direction indicated by the arrow.

Figure 8-1827 Close the smaller MP tray assembly

4. Disconnect the left side spring (circled) on the MP cover.

Figure 8-1828 Disconnect the left spring

1758 Chapter 8 Removal and replacement ENWW


5. Flex the right side of the MP cover to release it from the rail, and then slide it left to release the MP cover,
as indicated by the arrows.

Figure 8-1829 Flex and slide to release the MP cover

6. Remove the MP cover.

NOTE: The MP inner cover is attached to the inside of the MP cover and is removed at the same time as
the MP cover is removed.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1830 Remove the MP cover

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1759


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1760 Chapter 8 Removal and replacement ENWW


Removal and replacement: Multi-purpose (MP) tray assembly and MP lift arms
This document provides the procedures to remove and replace the multi-purpose (MP) tray assembly and MP lift
arms.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-151 Part information

Part numbers Part description

RM2-1271-000CN Multi-purpose (MP) tray assembly

RM2-1272-000CN Multi-purpose (MP) lift arm

RM2-1273-000CN Multi-purpose (MP) lift arm

Required tools

● Needle nose pliers.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the multi-purpose (MP) tray assembly and MP lift arms

Follow these steps to remove the multi-purpose (MP) tray assembly and MP lift arms.

1. Open the MP cover in the direction indicated by the arrows.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1761


E60165/E60175)
Figure 8-1831 Open the MP cover

2. On both sides of the smaller MP tray assembly, flex the link rail to release the keyed link, and then release
the two MP lift arms attached to the MP cover.

Figure 8-1832 Release the MP tray assembly lift arms from the MP cover

1762 Chapter 8 Removal and replacement ENWW


3. Using needle nose pliers, release the two springs (circled) on either side of the smaller MP tray assembly.

NOTE: The springs are retained.

Figure 8-1833 Release two springs on the smaller MP tray assembly

4. From the top, flex and rotate both MP lift arms in the direction indicated by the arrows to release them, and
then release the smaller MP tray assembly.

Figure 8-1834 Release both MP lift arms and the smaller MP tray assembly

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1763


E60165/E60175)
5. To replace the MP lift arms, remove each arm from the MP tray assembly in the direction indicated by the
arrow.

NOTE: Each MP lift arm is unique and has a separate ordering part number.

NOTE: The MP lift arms are keyed on both sides to assist in correct installation.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1835 Remove the MP lift arms

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

1764 Chapter 8 Removal and replacement ENWW


NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1765


E60165/E60175)
Removal and replacement: Front door assembly
This document provides the procedures to remove and replace the front door assembly.

View a video on how to remove and replace the front door assembly.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-152 Part information

Part number Part description

RM2-6745-000CN Front door assembly

Required tools

● Needle nose pliers

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

1766 Chapter 8 Removal and replacement ENWW


a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1836 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-1837 Open the cartridge door and remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1767


E60165/E60175)
2. Remove one screw (callout 1).

Figure 8-1838 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-1839 Slightly slide the left cover toward the front

1768 Chapter 8 Removal and replacement ENWW


4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1840 Remove the left cover

Remove the MP tray cover

Follow these steps to remove the MP tray cover.

1. Open the MP cover in the direction indicated by the arrows.

Figure 8-1841 Open the MP cover

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1769


E60165/E60175)
2. On both sides of the smaller MP tray assembly, flex the link rail to release the keyed link, and then release
the two MP lift arms attached to the MP cover.

Figure 8-1842 Release the MP tray assembly lift arms from the MP cover

3. Close the smaller MP tray assembly against the printer in the direction indicated by the arrow.

Figure 8-1843 Close the smaller MP tray assembly

1770 Chapter 8 Removal and replacement ENWW


4. Disconnect the left side spring (circled) on the MP cover.

Figure 8-1844 Disconnect the left spring

5. Flex the right side of the MP cover to release it from the rail, and then slide it left to release the MP cover,
as indicated by the arrows.

Figure 8-1845 Flex and slide to release the MP cover

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1771


E60165/E60175)
6. Remove the MP cover.

NOTE: The MP inner cover is attached to the inside of the MP cover and is removed at the same time as
the MP cover is removed.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1846 Remove the MP cover

Remove the front door assembly

Follow these steps to remove the front door assembly.

1. Do the following:

a. Remove two arms (callout 1).

b. Unhook two springs (callout 2).

1772 Chapter 8 Removal and replacement ENWW


c. Remove the MP tray assembly (callout 3).

Figure 8-1847 Remove two arms and unhook two springs and remove the MP tray assembly

1 2 2 1

2. Do the following:

a. Remove one tab (callout 1).

b. Release the hinge (callout 2).

Figure 8-1848 Remove one tab and release the hinge

1 2

3. Do the following:

a. Disconnect one connector (callout 1).

b. Remove one e-ring (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1773


E60165/E60175)
c. Release the hinge (callout 3).

Figure 8-1849 Disconnect one connector and remove one e-ring and release the hinge

2 3
4. Slide the front door assembly (callout 1) in the direction indicated by the arrow, and then remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1850 Slide the front door assembly and remove it

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1774 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1775


E60165/E60175)
Removal and replacement: Rear door assembly
This document provides the procedures to remove and replace the rear door assembly.

View a video on how to remove and replace the rear door assembly.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-153 Part information

Part number Part description

RM2-1249-000CN Rear door assembly (LCD simplex model)

RM2-6746-000CN Rear door assembly (LCD duplex model)

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

1776 Chapter 8 Removal and replacement ENWW


a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1851 Release two thumb screws and remove the formatter cover

2
1

Remove the cassette tray 2

Follow these steps to remove the cassette tray 2.

▲ Open the cassette tray 2, and then lift up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1852 Open and remove the cassette tray 2

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1777


E60165/E60175)
Figure 8-1853 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

b. Remove the control panel cover.

Figure 8-1854 Lift and remove the control panel cover

1778 Chapter 8 Removal and replacement ENWW


3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-1855 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-1856 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1779


E60165/E60175)
b. Disconnect two connectors (callout 1).

Figure 8-1857 Disconnect two connectors from the bottom side

6. Remove the control panel.

Figure 8-1858 Remove the control panel

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

1780 Chapter 8 Removal and replacement ENWW


Figure 8-1859 Release the tabs on both sides

2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-1860 Rotate the blanking cover up

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1781


E60165/E60175)
3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1861 Lift the blanking cover up and remove it

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

Figure 8-1862 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

1782 Chapter 8 Removal and replacement ENWW


c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-1863 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

c. Lift up and release the top cover (callout 3).

Figure 8-1864 Flex the cover, release the tab, and release the top cover

3 2

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1783


E60165/E60175)
4. Slide the top cover in the direction indicated by the arrow.

Figure 8-1865 Slide the top cover

5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1866 Lift and remove the top cover

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

1784 Chapter 8 Removal and replacement ENWW


Figure 8-1867 Open the cartridge door and remove one screw

2. Remove one screw (callout 1).

Figure 8-1868 Remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1785


E60165/E60175)
3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-1869 Slightly slide the left cover toward the front

4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1870 Remove the left cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Partially close the cartridge door.

1786 Chapter 8 Removal and replacement ENWW


TIP: If the cartridge door is completely closed, push the black locking latch (near the top edge of the door)
to the left to unlock the door.

Figure 8-1871 Partially close the cartridge door

2. Grasp the left lower cover and flex the corner out, and then rotate it away from the printer in the direction
indicated by the arrow.

Figure 8-1872 Flex the corner out and then rotate it

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1787


E60165/E60175)
3. At the rear of the printer, slide the cover in the direction indicated by the arrow (callout 1) to release boss
(callout 2), and then remove the left lower cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1873 Slide the cover to release the boss and remove the left lower cover

Remove the inlet cover

Follow these steps to remove the inlet cover.

1. Remove one screw (callout 1).

Figure 8-1874 Remove one screw

1788 Chapter 8 Removal and replacement ENWW


2. Grasp the latch and pull down in the direction indicated by the arrow to open the rear door.

Figure 8-1875 Unlatch and open the rear door

3. Release the tab (callout 1), and then remove the inlet cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1876 Release the tab and remove the inlet cover

Remove the right cover

Follow these steps to remove the right cover.

1. Release two tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1789


E60165/E60175)
Figure 8-1877 Release two tabs

2. Release four tabs (callout 1).

Figure 8-1878 Release four tabs

3. Do the following:

a. Release two tabs (callout 1).

1790 Chapter 8 Removal and replacement ENWW


b. Remove the right cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1879 Release two tabs and remove the right cover

Remove the rear lower cover

Follow these steps to remove the rear lower cover.

1. Close the rear door assembly in the direction indicated by the arrow.

Figure 8-1880 Close the rear door assembly

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1791


E60165/E60175)
2. Slide the rear lower cover in the direction indicated by the arrow.

Figure 8-1881 Slide the rear lower cover

3. Remove the rear lower cover in the direction indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1882 Remove the rear lower cover

Remove the rear door assembly

Follow these steps to remove the rear door assembly.

1. Disconnect the two connectors on the lower left side of the rear door assembly.

1792 Chapter 8 Removal and replacement ENWW


Figure 8-1883 Disconnect two connectors

2. Open the rear door assembly in the direction indicated by the arrow.

Figure 8-1884 Open the rear door assemblye

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1793


E60165/E60175)
3. Remove the e-ring (callout 1) from the spring-loaded door hinge.

TIP: Close transfer roller.

Figure 8-1885 Remove the e-ring

4. Flex the door hinge off (callout 1), and then remove the door hinge (callout 2) in the direction indicated by
the arrows.

Figure 8-1886 Flex off and remove the door hinge

1 2

1794 Chapter 8 Removal and replacement ENWW


5. Remove the e-ring from the left door hinge (callout 1).

Figure 8-1887 Remove the e-ring

6. Slide the rear door assembly in the direction indicated by the arrow to release the hinge pins.

CAUTION: The rear door assembly is still attached by the cable guide.

Figure 8-1888 Slide the rear door assembly and release the hinge pins

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1795


E60165/E60175)
7. Release the cables from the cable guide (callout 1).

Figure 8-1889 Release the cables

8. Remove the rear door assembly.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1890 Remove the rear door assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1796 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1797


E60165/E60175)
Removal and replacement: Rear lower cover
This document provides the procedures to remove and replace the rear lower cover.

View a video on how to remove and replace the rear lower cover.

Mean time to repair: 5 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-154 Part information

Part number Part description

RC4-6934-000CN Rear lower cover

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the right cover

Follow these steps to remove the right cover.

1. Release two tabs (callout 1).

1798 Chapter 8 Removal and replacement ENWW


Figure 8-1891 Release two tabs

2. Release four tabs (callout 1).

Figure 8-1892 Release four tabs

3. Do the following:

a. Release two tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1799


E60165/E60175)
b. Remove the right cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1893 Release two tabs and remove the right cover

Remove the inlet cover

Follow these steps to remove the inlet cover.

1. Remove one screw (callout 1).

Figure 8-1894 Remove one screw

1800 Chapter 8 Removal and replacement ENWW


2. Grasp the latch and pull down in the direction indicated by the arrow to open the rear door.

Figure 8-1895 Unlatch and open the rear door

3. Release the tab (callout 1), and then remove the inlet cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1896 Release the tab and remove the inlet cover

Remove the rear lower cover

Follow these steps to remove the rear lower cover.

1. Close the rear door assembly in the direction indicated by the arrow.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1801


E60165/E60175)
Figure 8-1897 Close the rear door assembly

2. Slide the rear lower cover in the direction indicated by the arrow.

Figure 8-1898 Slide the rear lower cover

1802 Chapter 8 Removal and replacement ENWW


3. Remove the rear lower cover in the direction indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1899 Remove the rear lower cover

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1803


E60165/E60175)
Removal and replacement: Top cover assembly
This document provides the procedures to remove and replace the top cover assembly.

View a video on how to remove and replace the top cover assembly.

Mean time to repair: 10 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-155 Part information

Part number Part description

RM2-6765-000CN Top cover assembly (LCD simplex model)

RM2-6750-000CN Top cover assembly (LCD duplex model)

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

1804 Chapter 8 Removal and replacement ENWW


a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1900 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-1901 Open the cartridge door and remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1805


E60165/E60175)
2. Remove one screw (callout 1).

Figure 8-1902 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-1903 Slightly slide the left cover toward the front

1806 Chapter 8 Removal and replacement ENWW


4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1904 Remove the left cover

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

Figure 8-1905 Raise the control panel screen

2. Do the following:

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1807


E60165/E60175)
a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

b. Remove the control panel cover.

Figure 8-1906 Lift and remove the control panel cover

3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-1907 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

1808 Chapter 8 Removal and replacement ENWW


b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-1908 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

b. Disconnect two connectors (callout 1).

Figure 8-1909 Disconnect two connectors from the bottom side

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1809


E60165/E60175)
6. Remove the control panel.

Figure 8-1910 Remove the control panel

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

Figure 8-1911 Release the tabs on both sides

1810 Chapter 8 Removal and replacement ENWW


2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-1912 Rotate the blanking cover up

3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1913 Lift the blanking cover up and remove it

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1811


E60165/E60175)
Figure 8-1914 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-1915 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

1812 Chapter 8 Removal and replacement ENWW


c. Lift up and release the top cover (callout 3).

Figure 8-1916 Flex the cover, release the tab, and release the top cover

3 2

4. Slide the top cover in the direction indicated by the arrow.

Figure 8-1917 Slide the top cover

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1813


E60165/E60175)
5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1918 Lift and remove the top cover

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1814 Chapter 8 Removal and replacement ENWW


Removal and replacement: Output bin assembly
This document provides the procedures to remove and replace the face-down tray assembly.

Mean time to repair: 30 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-156 Part information

Part number Part description

RM2-6761-000CN Face-down tray assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1815


E60165/E60175)
Figure 8-1919 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-1920 Open the cartridge door and remove one screw

1816 Chapter 8 Removal and replacement ENWW


2. Remove one screw (callout 1).

Figure 8-1921 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-1922 Slightly slide the left cover toward the front

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1817


E60165/E60175)
4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1923 Remove the left cover

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

Figure 8-1924 Raise the control panel screen

2. Do the following:

1818 Chapter 8 Removal and replacement ENWW


a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

b. Remove the control panel cover.

Figure 8-1925 Lift and remove the control panel cover

3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-1926 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1819


E60165/E60175)
b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-1927 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

b. Disconnect two connectors (callout 1).

Figure 8-1928 Disconnect two connectors from the bottom side

1820 Chapter 8 Removal and replacement ENWW


6. Remove the control panel.

Figure 8-1929 Remove the control panel

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

Figure 8-1930 Release the tabs on both sides

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1821


E60165/E60175)
2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-1931 Rotate the blanking cover up

3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1932 Lift the blanking cover up and remove it

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

1822 Chapter 8 Removal and replacement ENWW


Figure 8-1933 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-1934 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1823


E60165/E60175)
c. Lift up and release the top cover (callout 3).

Figure 8-1935 Flex the cover, release the tab, and release the top cover

3 2

4. Slide the top cover in the direction indicated by the arrow.

Figure 8-1936 Slide the top cover

1824 Chapter 8 Removal and replacement ENWW


5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1937 Lift and remove the top cover

Remove the output bin

Follow these steps to remove the output bin.

▲ On the bottom side of the top cover, remove two screws (callout 1), and then remove the face-down tray.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1938 Remove two screws and the face-down tray

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1825


E60165/E60175)
1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1826 Chapter 8 Removal and replacement ENWW


Removal and replacement: Internal parts and assemblies (base printer)
Learn how to remove and replace the base printer internal parts and assemblies.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1827


E60165/E60175)
Removal and replacement: Laser scanner assembly
This document provides the procedures to remove and replace the laser scanner assembly.

View a video on how to remove and replace the laser scanner assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-157 Part information

Part number Part description

RM2-0906-000CN Laser scanner assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

1828 Chapter 8 Removal and replacement ENWW


a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1939 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-1940 Open the cartridge door and remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1829


E60165/E60175)
2. Remove one screw (callout 1).

Figure 8-1941 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-1942 Slightly slide the left cover toward the front

1830 Chapter 8 Removal and replacement ENWW


4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1943 Remove the left cover

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

Figure 8-1944 Release the tabs on both sides

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1831


E60165/E60175)
2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-1945 Rotate the blanking cover up

3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1946 Lift the blanking cover up and remove it

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

1832 Chapter 8 Removal and replacement ENWW


Figure 8-1947 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

b. Remove the control panel cover.

Figure 8-1948 Lift and remove the control panel cover

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1833


E60165/E60175)
3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-1949 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-1950 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

1834 Chapter 8 Removal and replacement ENWW


b. Disconnect two connectors (callout 1).

Figure 8-1951 Disconnect two connectors from the bottom side

6. Remove the control panel.

Figure 8-1952 Remove the control panel

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1835


E60165/E60175)
Figure 8-1953 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-1954 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

1836 Chapter 8 Removal and replacement ENWW


c. Lift up and release the top cover (callout 3).

Figure 8-1955 Flex the cover, release the tab, and release the top cover

3 2

4. Slide the top cover in the direction indicated by the arrow.

Figure 8-1956 Slide the top cover

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1837


E60165/E60175)
5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1957 Lift and remove the top cover

Remove the laser scanner assembly

Follow these steps to remove the laser scanner assembly.

1. Do the following:

a. Remove the square connector foam cover (callout 1).

b. Remove four screws (callout 2).

Figure 8-1958 Remove the connector foam cover and four screws

1838 Chapter 8 Removal and replacement ENWW


2. Disconnect one connector (callout 1).

Figure 8-1959 Disconnect one connector

3. Do the following:

a. Remove the FFC (callout 1).

b. Remove the laser scanner assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

NOTE: Do not forget to replace the connector cover when installing the laser scanner assembly.

Figure 8-1960 Remove the FFC and the laser scanner assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1839


E60165/E60175)
1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1840 Chapter 8 Removal and replacement ENWW


Removal and replacement: Secondary transfer assembly
This document provides the procedures to remove and replace the transfer assembly.

View a video on how to remove and replace the transfer assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-158 Part information

Part number Part description

RM2-6776-000CN Transfer assembly (LCD duplex model)

RM2-1248-000CN Transfer assembly (LCD simplex model)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the transfer assembly

Follow these steps to remove the transfer assembly.

1. Do the following:

a. Open the right door assembly.

b. Pull out the cover (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1841


E60165/E60175)
Figure 8-1961 Open the right door and pull out the cover

2. Do the following:

a. Disconnect one connector (callout 1).

b. Slide the transfer assembly (callout 2) in the direction the arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1962 Disconnect one connector and remove the transfer assembly

1 2

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1842 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1843


E60165/E60175)
Removal and replacement: Registration assembly
This document provides the procedures to remove and replace the registration assembly.

View a video on how to remove and replace the registration assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-159 Part information

Part number Part description

RM2-6774-000CN Registration assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the transfer assembly

Follow these steps to remove the transfer assembly.

1. Do the following:

a. Open the right door assembly.

b. Pull out the cover (callout 1).

1844 Chapter 8 Removal and replacement ENWW


Figure 8-1963 Open the right door and pull out the cover

2. Do the following:

a. Disconnect one connector (callout 1).

b. Slide the transfer assembly (callout 2) in the direction the arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1964 Disconnect one connector and remove the transfer assembly

1 2

Remove the registration assembly

Follow these steps to remove the registration assembly.

▲ Do the following:

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1845


E60165/E60175)
a. Remove four screws (callout 1).

b. Remove the registration assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1965 Remove four screws and the registration assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1846 Chapter 8 Removal and replacement ENWW


Removal and replacement: Paper delivery assembly
This document provides the procedures to remove and replace the paper delivery assembly.

View a video on how to remove and replace the paper delivery assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-160 Parts information

Part number Parts description

RM2-6790-000CN Paper delivery assembly (LCD simplex model)

RM2-6787-000CN Paper delivery assembly (LCD duplex model)

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1847


E60165/E60175)
a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-1966 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-1967 Open the cartridge door and remove one screw

1848 Chapter 8 Removal and replacement ENWW


2. Remove one screw (callout 1).

Figure 8-1968 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-1969 Slightly slide the left cover toward the front

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1849


E60165/E60175)
4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1970 Remove the left cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Partially close the cartridge door.

TIP: If the cartridge door is completely closed, push the black locking latch (near the top edge of the door)
to the left to unlock the door.

Figure 8-1971 Partially close the cartridge door

1850 Chapter 8 Removal and replacement ENWW


2. Grasp the left lower cover and flex the corner out, and then rotate it away from the printer in the direction
indicated by the arrow.

Figure 8-1972 Flex the corner out and then rotate it

3. At the rear of the printer, slide the cover in the direction indicated by the arrow (callout 1) to release boss
(callout 2), and then remove the left lower cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1973 Slide the cover to release the boss and remove the left lower cover

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1851


E60165/E60175)
Figure 8-1974 Release the tabs on both sides

2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-1975 Rotate the blanking cover up

1852 Chapter 8 Removal and replacement ENWW


3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1976 Lift the blanking cover up and remove it

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

Figure 8-1977 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1853


E60165/E60175)
b. Remove the control panel cover.

Figure 8-1978 Lift and remove the control panel cover

3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-1979 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

1854 Chapter 8 Removal and replacement ENWW


b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-1980 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

b. Disconnect two connectors (callout 1).

Figure 8-1981 Disconnect two connectors from the bottom side

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1855


E60165/E60175)
6. Remove the control panel.

Figure 8-1982 Remove the control panel

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

Figure 8-1983 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

1856 Chapter 8 Removal and replacement ENWW


c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-1984 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

c. Lift up and release the top cover (callout 3).

Figure 8-1985 Flex the cover, release the tab, and release the top cover

3 2

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1857


E60165/E60175)
4. Slide the top cover in the direction indicated by the arrow.

Figure 8-1986 Slide the top cover

5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1987 Lift and remove the top cover

Remove the inlet cover

Follow these steps to remove the inlet cover.

1. Remove one screw (callout 1).

1858 Chapter 8 Removal and replacement ENWW


Figure 8-1988 Remove one screw

2. Grasp the latch and pull down in the direction indicated by the arrow to open the rear door.

Figure 8-1989 Unlatch and open the rear door

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1859


E60165/E60175)
3. Release the tab (callout 1), and then remove the inlet cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-1990 Release the tab and remove the inlet cover

Remove the right cover

Follow these steps to remove the right cover.

1. Release two tabs (callout 1).

Figure 8-1991 Release two tabs

1860 Chapter 8 Removal and replacement ENWW


2. Release four tabs (callout 1).

Figure 8-1992 Release four tabs

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the right cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1993 Release two tabs and remove the right cover

Remove the fuser

Follow these steps to remove the fuser.

1. Do one of the following to locate the fuser:

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1861


E60165/E60175)
a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

WARNING! The fuser might be hot. Always wait for the fuser to cool before removing.

Figure 8-1994 Open the rear door or open the right door

2. Hold the handles of the fuser and pull it out of the printer to remove it.

NOTE: The image shown is for the M631/M632/M633/E62555/E65565/E62575/E62655/E62665/


E62675 printers, however the removal process is the same for M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175 printers after you have located the fuser in step 1.

Figure 8-1995 Remove the fuser

Remove the paper delivery assembly

Follow these steps to remove the paper delivery assembly.

1. Press down the gear (callout 1) in the direction that the arrow indicates, and rotate it.

1862 Chapter 8 Removal and replacement ENWW


Figure 8-1996 Press down and rotate the gear

2. The gear (callout 1) is in a fixed position.

Figure 8-1997 The gear is in a fixed position

3. Do the following:

a. Release one tab (callout 1).

b. Remove the cover (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1863


E60165/E60175)
Figure 8-1998 Release one tab and remove the cover
1
2

4. Do the following:

a. Disconnect two connectors (callout 1).

b. Remove one M4 screw (callout 2).

c. Remove one M3 screw (callout 3).

d. Pull out the delivery assembly (callout 4).

TIP: Reverse the removal steps to install the assembly.

Figure 8-1999 Disconnect two connectors and remove two screws and the delivery assembly

2 3
4

1
NOTE: When installing the delivery assembly, make sure to check that the bosses (callout 1) on the right
and left sides are correctly engaged with the groove (callout 2) of the side plate.

1864 Chapter 8 Removal and replacement ENWW


Figure 8-2000 Check that the two bosses are correctly engaged
2 2
1
1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1865


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1866 Chapter 8 Removal and replacement ENWW


Removal and replacement: Low-voltage power supply (LVPS)
This document provides the procedures to remove and replace the low-voltage power supply assembly.

View a video of how to remove and replace the low-voltage power supply assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-161 Part information

Part numbers Part description

RM2-6797-000CN Low-voltage power supply PCB assembly (110-127V)

RM2-6798-000CN Low-voltage power supply PCB assembly (220-240V)

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1867


E60165/E60175)
NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-2001 Release two thumb screws and remove the formatter cover

2
1

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

Figure 8-2002 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

1868 Chapter 8 Removal and replacement ENWW


b. Remove the control panel cover.

Figure 8-2003 Lift and remove the control panel cover

3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-2004 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1869


E60165/E60175)
b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-2005 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

b. Disconnect two connectors (callout 1).

Figure 8-2006 Disconnect two connectors from the bottom side

1870 Chapter 8 Removal and replacement ENWW


6. Remove the control panel.

Figure 8-2007 Remove the control panel

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

Figure 8-2008 Release the tabs on both sides

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1871


E60165/E60175)
2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-2009 Rotate the blanking cover up

3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2010 Lift the blanking cover up and remove it

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

1872 Chapter 8 Removal and replacement ENWW


Figure 8-2011 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-2012 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1873


E60165/E60175)
c. Lift up and release the top cover (callout 3).

Figure 8-2013 Flex the cover, release the tab, and release the top cover

3 2

4. Slide the top cover in the direction indicated by the arrow.

Figure 8-2014 Slide the top cover

1874 Chapter 8 Removal and replacement ENWW


5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2015 Lift and remove the top cover

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-2016 Open the cartridge door and remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1875


E60165/E60175)
2. Remove one screw (callout 1).

Figure 8-2017 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-2018 Slightly slide the left cover toward the front

1876 Chapter 8 Removal and replacement ENWW


4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2019 Remove the left cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Partially close the cartridge door.

TIP: If the cartridge door is completely closed, push the black locking latch (near the top edge of the door)
to the left to unlock the door.

Figure 8-2020 Partially close the cartridge door

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1877


E60165/E60175)
2. Grasp the left lower cover and flex the corner out, and then rotate it away from the printer in the direction
indicated by the arrow.

Figure 8-2021 Flex the corner out and then rotate it

3. At the rear of the printer, slide the cover in the direction indicated by the arrow (callout 1) to release boss
(callout 2), and then remove the left lower cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2022 Slide the cover to release the boss and remove the left lower cover

Remove the inlet cover

Follow these steps to remove the inlet cover.

1. Remove one screw (callout 1).

1878 Chapter 8 Removal and replacement ENWW


Figure 8-2023 Remove one screw

2. Grasp the latch and pull down in the direction indicated by the arrow to open the rear door.

Figure 8-2024 Unlatch and open the rear door

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1879


E60165/E60175)
3. Release the tab (callout 1), and then remove the inlet cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2025 Release the tab and remove the inlet cover

Remove the cassette tray 2

Follow these steps to remove the cassette tray 2.

▲ Open the cassette tray 2, and then lift up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2026 Open and remove the cassette tray 2

Remove the fuser

Follow these steps to remove the fuser.

1880 Chapter 8 Removal and replacement ENWW


1. Do one of the following to locate the fuser:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

WARNING! The fuser might be hot. Always wait for the fuser to cool before removing.

Figure 8-2027 Open the rear door or open the right door

2. Hold the handles of the fuser and pull it out of the printer to remove it.

NOTE: The image shown is for the M631/M632/M633/E62555/E65565/E62575/E62655/E62665/


E62675 printers, however the removal process is the same for M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175 printers after you have located the fuser in step 1.

Figure 8-2028 Remove the fuser

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

1. Disconnect the black WiFi antenna wire from the PCA (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1881


E60165/E60175)
Figure 8-2029 Disconnect the WiFi antenna wire

2. Disconnect two connectors (callout 1).

NOTE: The white connector is located behind and under the sheet metal (callout 2).

Figure 8-2030 Disconnect two connectors


2

1882 Chapter 8 Removal and replacement ENWW


3. Disconnect one center FFC (callout 1) and two lower purple cables and one blue cable (callout 2).

Figure 8-2031 Disconnect one FFC and three colored cables

4. Remove five screws (callout 1).

Figure 8-2032 Remove five screws

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1883


E60165/E60175)
5. To release the hook on the low voltage power supply (LVPS) bracket that attaches to the printer chassis,
slightly lift up on the LVPS, and then pull the LVPS straight out from the printer chassis.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2033 LIft and pull out to remove the LVPS

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1884 Chapter 8 Removal and replacement ENWW


Removal and replacement: Fuser drive assembly
This document provides the procedures to remove and replace the fuser drive assembly.

View a video of how to remove and replace the fuser drive assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-162 Part information

Part number Part description

RM2-6763-000CN Fuser drive assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1885


E60165/E60175)
a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-2034 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-2035 Open the cartridge door and remove one screw

1886 Chapter 8 Removal and replacement ENWW


2. Remove one screw (callout 1).

Figure 8-2036 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-2037 Slightly slide the left cover toward the front

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1887


E60165/E60175)
4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2038 Remove the left cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Partially close the cartridge door.

TIP: If the cartridge door is completely closed, push the black locking latch (near the top edge of the door)
to the left to unlock the door.

Figure 8-2039 Partially close the cartridge door

1888 Chapter 8 Removal and replacement ENWW


2. Grasp the left lower cover and flex the corner out, and then rotate it away from the printer in the direction
indicated by the arrow.

Figure 8-2040 Flex the corner out and then rotate it

3. At the rear of the printer, slide the cover in the direction indicated by the arrow (callout 1) to release boss
(callout 2), and then remove the left lower cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2041 Slide the cover to release the boss and remove the left lower cover

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1889


E60165/E60175)
Figure 8-2042 Release the tabs on both sides

2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-2043 Rotate the blanking cover up

1890 Chapter 8 Removal and replacement ENWW


3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2044 Lift the blanking cover up and remove it

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

Figure 8-2045 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1891


E60165/E60175)
b. Remove the control panel cover.

Figure 8-2046 Lift and remove the control panel cover

3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-2047 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

1892 Chapter 8 Removal and replacement ENWW


b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-2048 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

b. Disconnect two connectors (callout 1).

Figure 8-2049 Disconnect two connectors from the bottom side

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1893


E60165/E60175)
6. Remove the control panel.

Figure 8-2050 Remove the control panel

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

Figure 8-2051 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

1894 Chapter 8 Removal and replacement ENWW


c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-2052 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

c. Lift up and release the top cover (callout 3).

Figure 8-2053 Flex the cover, release the tab, and release the top cover

3 2

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1895


E60165/E60175)
4. Slide the top cover in the direction indicated by the arrow.

Figure 8-2054 Slide the top cover

5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2055 Lift and remove the top cover

Remove the inlet cover

Follow these steps to remove the inlet cover.

1. Remove one screw (callout 1).

1896 Chapter 8 Removal and replacement ENWW


Figure 8-2056 Remove one screw

2. Grasp the latch and pull down in the direction indicated by the arrow to open the rear door.

Figure 8-2057 Unlatch and open the rear door

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1897


E60165/E60175)
3. Release the tab (callout 1), and then remove the inlet cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2058 Release the tab and remove the inlet cover

Remove the right cover

Follow these steps to remove the right cover.

1. Release two tabs (callout 1).

Figure 8-2059 Release two tabs

1898 Chapter 8 Removal and replacement ENWW


2. Release four tabs (callout 1).

Figure 8-2060 Release four tabs

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the right cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2061 Release two tabs and remove the right cover

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

1. Disconnect the black WiFi antenna wire from the PCA (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1899


E60165/E60175)
Figure 8-2062 Disconnect the WiFi antenna wire

2. Disconnect two connectors (callout 1).

NOTE: The white connector is located behind and under the sheet metal (callout 2).

Figure 8-2063 Disconnect two connectors


2

1900 Chapter 8 Removal and replacement ENWW


3. Disconnect one center FFC (callout 1) and two lower purple cables and one blue cable (callout 2).

Figure 8-2064 Disconnect one FFC and three colored cables

4. Remove five screws (callout 1).

Figure 8-2065 Remove five screws

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1901


E60165/E60175)
5. To release the hook on the low voltage power supply (LVPS) bracket that attaches to the printer chassis,
slightly lift up on the LVPS, and then pull the LVPS straight out from the printer chassis.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2066 LIft and pull out to remove the LVPS

Remove the formatter and formatter cage assemblies

Follow these steps to remove the formatter and formatter cage assemblies.

1. Disconnect zero insertion force (ZIF) FFC (callout 1) from the DC controller, and then disconnect eight
connectors (callout 2).

Figure 8-2067 Disconnect one ZIF FFC and eight other connectors

1902 Chapter 8 Removal and replacement ENWW


2. Remove four screws (callout 1).

NOTE: Two of the screws are self-tapping (callout 2).

Figure 8-2068 Remove four screws

3. Do the following:

a. Pull the cable through the top of the formatter cage in the direction indicated by the arrow.

b. Pull the FFC through the side of the formatter cage in the direction indicated by the arrow.

Figure 8-2069 Pull one cable and the FFC through the formatter cage

4. Do the following:

a. Pull the cables though the right side of the formatter cage in the direction indicated by the arrows.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1903


E60165/E60175)
b. Remove the formatter cage.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2070 Pull one cable and the FFC through the formatter cage

Remove the fuser drive assembly

Follow these steps to remove the fuser drive assembly.

1. Do the following:

a. Disconnect five connectors (callout 1).

b. Release the cable (callout 2) from the cable guides (callout 3).

Figure 8-2071 Disconnect five connectors and release the cable

2. Do the following:

1904 Chapter 8 Removal and replacement ENWW


a. Release two tabs (callout 1).

b. Remove the cable guide (callout 2).

Figure 8-2072 Release two tabs and remove the cable guide

1
2

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the connector assembly (callout 2).

Figure 8-2073 Release two tabs and remove the connector assembly

4. Do the following:

a. Remove three screws (callout 1).

b. Remove the fuser drive assembly (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1905


E60165/E60175)
Figure 8-2074 Remove three screws and the fuser drive assembly

5. From the fuser drive assembly (callout 1), unhook one spring (callout 2), and then disconnect one
connector (callout 3).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2075 Unhook one spring and disconnect one connector

2 1
3

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

1906 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1907


E60165/E60175)
Removal and replacement: Lifter drive assembly
This document provides the procedures to remove and replace the lifter drive assembly.

View a video of how to remove and replace the lifter drive assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-163 Part information

Part number Part description

RM2-6744-000CN Lifter drive assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

1908 Chapter 8 Removal and replacement ENWW


a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-2076 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-2077 Open the cartridge door and remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1909


E60165/E60175)
2. Remove one screw (callout 1).

Figure 8-2078 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-2079 Slightly slide the left cover toward the front

1910 Chapter 8 Removal and replacement ENWW


4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2080 Remove the left cover

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

Figure 8-2081 Release the tabs on both sides

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1911


E60165/E60175)
2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-2082 Rotate the blanking cover up

3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2083 Lift the blanking cover up and remove it

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

1912 Chapter 8 Removal and replacement ENWW


Figure 8-2084 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

b. Remove the control panel cover.

Figure 8-2085 Lift and remove the control panel cover

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1913


E60165/E60175)
3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-2086 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-2087 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

1914 Chapter 8 Removal and replacement ENWW


b. Disconnect two connectors (callout 1).

Figure 8-2088 Disconnect two connectors from the bottom side

6. Remove the control panel.

Figure 8-2089 Remove the control panel

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1915


E60165/E60175)
Figure 8-2090 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-2091 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

1916 Chapter 8 Removal and replacement ENWW


c. Lift up and release the top cover (callout 3).

Figure 8-2092 Flex the cover, release the tab, and release the top cover

3 2

4. Slide the top cover in the direction indicated by the arrow.

Figure 8-2093 Slide the top cover

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1917


E60165/E60175)
5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2094 Lift and remove the top cover

Remove the inlet cover

Follow these steps to remove the inlet cover.

1. Remove one screw (callout 1).

Figure 8-2095 Remove one screw

1918 Chapter 8 Removal and replacement ENWW


2. Grasp the latch and pull down in the direction indicated by the arrow to open the rear door.

Figure 8-2096 Unlatch and open the rear door

3. Release the tab (callout 1), and then remove the inlet cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2097 Release the tab and remove the inlet cover

Remove the right cover

Follow these steps to remove the right cover.

1. Release two tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1919


E60165/E60175)
Figure 8-2098 Release two tabs

2. Release four tabs (callout 1).

Figure 8-2099 Release four tabs

3. Do the following:

a. Release two tabs (callout 1).

1920 Chapter 8 Removal and replacement ENWW


b. Remove the right cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2100 Release two tabs and remove the right cover

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

1. Disconnect the black WiFi antenna wire from the PCA (callout 1).

Figure 8-2101 Disconnect the WiFi antenna wire

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1921


E60165/E60175)
2. Disconnect two connectors (callout 1).

NOTE: The white connector is located behind and under the sheet metal (callout 2).

Figure 8-2102 Disconnect two connectors


2

3. Disconnect one center FFC (callout 1) and two lower purple cables and one blue cable (callout 2).

Figure 8-2103 Disconnect one FFC and three colored cables

1922 Chapter 8 Removal and replacement ENWW


4. Remove five screws (callout 1).

Figure 8-2104 Remove five screws

5. To release the hook on the low voltage power supply (LVPS) bracket that attaches to the printer chassis,
slightly lift up on the LVPS, and then pull the LVPS straight out from the printer chassis.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2105 LIft and pull out to remove the LVPS

Remove the formatter and formatter cage assemblies

Follow these steps to remove the formatter and formatter cage assemblies.

1. Disconnect zero insertion force (ZIF) FFC (callout 1) from the DC controller, and then disconnect eight
connectors (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1923


E60165/E60175)
Figure 8-2106 Disconnect one ZIF FFC and eight other connectors

2. Remove four screws (callout 1).

NOTE: Two of the screws are self-tapping (callout 2).

Figure 8-2107 Remove four screws

3. Do the following:

a. Pull the cable through the top of the formatter cage in the direction indicated by the arrow.

1924 Chapter 8 Removal and replacement ENWW


b. Pull the FFC through the side of the formatter cage in the direction indicated by the arrow.

Figure 8-2108 Pull one cable and the FFC through the formatter cage

4. Do the following:

a. Pull the cables though the right side of the formatter cage in the direction indicated by the arrows.

b. Remove the formatter cage.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2109 Pull one cable and the FFC through the formatter cage

Remove the lifter drive assembly

Follow these steps to remove the lifter drive assembly.

1. Release the cable (callout 1) from the cable guides (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1925


E60165/E60175)
Figure 8-2110 Release the cable from the cable guides

1 2

2. Disconnect eight connectors (callout 1).

Figure 8-2111 Disconnect eight connectors

1926 Chapter 8 Removal and replacement ENWW


3. Release the cable (callout 1) from the cable guides (callout 2).

Figure 8-2112 Release the cable from the cable guides

2 1

4. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction indicated by the arrow, and remove it.

Figure 8-2113 Release one tab and remove the cable guide

5. Do the following:

a. Remove two screws (callout 1).

b. Release two tabs (callout 2).

c. Remove the lifter drive assembly (callout 3).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1927


E60165/E60175)
TIP: Reverse the removal steps to install the assembly.

Figure 8-2114 Remove two screws and release two tabs and remove the lifter drive assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1928 Chapter 8 Removal and replacement ENWW


Removal and replacement: Developing drive assembly
This document provides the procedures to remove and replace the developing drive assembly.

View a video of how to remove and replace the developing drive assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-164 Part information

Part number Part description

RM2-6756-000CN Developing drive assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1929


E60165/E60175)
a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-2115 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-2116 Open the cartridge door and remove one screw

1930 Chapter 8 Removal and replacement ENWW


2. Remove one screw (callout 1).

Figure 8-2117 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-2118 Slightly slide the left cover toward the front

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1931


E60165/E60175)
4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2119 Remove the left cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Partially close the cartridge door.

TIP: If the cartridge door is completely closed, push the black locking latch (near the top edge of the door)
to the left to unlock the door.

Figure 8-2120 Partially close the cartridge door

1932 Chapter 8 Removal and replacement ENWW


2. Grasp the left lower cover and flex the corner out, and then rotate it away from the printer in the direction
indicated by the arrow.

Figure 8-2121 Flex the corner out and then rotate it

3. At the rear of the printer, slide the cover in the direction indicated by the arrow (callout 1) to release boss
(callout 2), and then remove the left lower cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2122 Slide the cover to release the boss and remove the left lower cover

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1933


E60165/E60175)
Figure 8-2123 Release the tabs on both sides

2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-2124 Rotate the blanking cover up

1934 Chapter 8 Removal and replacement ENWW


3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2125 Lift the blanking cover up and remove it

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

Figure 8-2126 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1935


E60165/E60175)
b. Remove the control panel cover.

Figure 8-2127 Lift and remove the control panel cover

3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-2128 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

1936 Chapter 8 Removal and replacement ENWW


b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-2129 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

b. Disconnect two connectors (callout 1).

Figure 8-2130 Disconnect two connectors from the bottom side

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1937


E60165/E60175)
6. Remove the control panel.

Figure 8-2131 Remove the control panel

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

Figure 8-2132 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

1938 Chapter 8 Removal and replacement ENWW


c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-2133 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

c. Lift up and release the top cover (callout 3).

Figure 8-2134 Flex the cover, release the tab, and release the top cover

3 2

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1939


E60165/E60175)
4. Slide the top cover in the direction indicated by the arrow.

Figure 8-2135 Slide the top cover

5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2136 Lift and remove the top cover

Remove the inlet cover

Follow these steps to remove the inlet cover.

1. Remove one screw (callout 1).

1940 Chapter 8 Removal and replacement ENWW


Figure 8-2137 Remove one screw

2. Grasp the latch and pull down in the direction indicated by the arrow to open the rear door.

Figure 8-2138 Unlatch and open the rear door

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1941


E60165/E60175)
3. Release the tab (callout 1), and then remove the inlet cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2139 Release the tab and remove the inlet cover

Remove the right cover

Follow these steps to remove the right cover.

1. Release two tabs (callout 1).

Figure 8-2140 Release two tabs

1942 Chapter 8 Removal and replacement ENWW


2. Release four tabs (callout 1).

Figure 8-2141 Release four tabs

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the right cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2142 Release two tabs and remove the right cover

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

1. Disconnect the black WiFi antenna wire from the PCA (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1943


E60165/E60175)
Figure 8-2143 Disconnect the WiFi antenna wire

2. Disconnect two connectors (callout 1).

NOTE: The white connector is located behind and under the sheet metal (callout 2).

Figure 8-2144 Disconnect two connectors


2

1944 Chapter 8 Removal and replacement ENWW


3. Disconnect one center FFC (callout 1) and two lower purple cables and one blue cable (callout 2).

Figure 8-2145 Disconnect one FFC and three colored cables

4. Remove five screws (callout 1).

Figure 8-2146 Remove five screws

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1945


E60165/E60175)
5. To release the hook on the low voltage power supply (LVPS) bracket that attaches to the printer chassis,
slightly lift up on the LVPS, and then pull the LVPS straight out from the printer chassis.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2147 LIft and pull out to remove the LVPS

Remove the formatter and formatter cage assemblies

Follow these steps to remove the formatter and formatter cage assemblies.

1. Disconnect zero insertion force (ZIF) FFC (callout 1) from the DC controller, and then disconnect eight
connectors (callout 2).

Figure 8-2148 Disconnect one ZIF FFC and eight other connectors

1946 Chapter 8 Removal and replacement ENWW


2. Remove four screws (callout 1).

NOTE: Two of the screws are self-tapping (callout 2).

Figure 8-2149 Remove four screws

3. Do the following:

a. Pull the cable through the top of the formatter cage in the direction indicated by the arrow.

b. Pull the FFC through the side of the formatter cage in the direction indicated by the arrow.

Figure 8-2150 Pull one cable and the FFC through the formatter cage

4. Do the following:

a. Pull the cables though the right side of the formatter cage in the direction indicated by the arrows.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1947


E60165/E60175)
b. Remove the formatter cage.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2151 Pull one cable and the FFC through the formatter cage

Remove the developing drive assembly

Follow these steps to remove the developing drive assembly.

1. Do the following:

a. Disconnect six connectors (callout 1).

b. Release the cable (callout 2) from cable guides (callout 3).

Figure 8-2152 Disconnect six connectors and release the cable

3
1

2. Do the following:

1948 Chapter 8 Removal and replacement ENWW


a. Release two tabs (callout 1).

b. Remove the cable guide (callout 2).

Figure 8-2153 Release two tabs and remove the cable guide

3. Do the following:

a. Remove one screw (callout 1).

b. Remove the solenoid (callout 2).

Figure 8-2154 Remove one screw and the solenoid

4. Do the following:

a. Remove four screws (callout 1).

b. Remove the developer drive assembly (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1949


E60165/E60175)
TIP: Reverse the removal steps to install the assembly.

Figure 8-2155 Remove four screws and the developer drive assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

1950 Chapter 8 Removal and replacement ENWW


Removal and replacement: Formatter PCA
This document provides the procedures to remove and replace the formatter PCA.

View a video of how to remove and replace the formatter PCA.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-165 Part information

Part numbers Part description

K0Q14-60001 Formatter PCA (M608x/M609x)

K0Q14-60002 Formatter PCA (M607n/M607dn/M608n/M608dn/M609dn)

3GY09-67902 Formatter PCA (E60155/E60165/E60175)

3GY09-67903 Formatter PCA (E60155/E60165/E60175; India, China)

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1951


E60165/E60175)
NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-2156 Release two thumb screws and remove the formatter cover

2
1

Remove the formatter PCA

Follow these steps to remove the formatter PCA.

1. Remove one zero insertion force (ZIF) FFC (callout 1) and seven connectors (callout 2) from formatter PCA.

NOTE: One connector at the upper left corner of the formatter PCA is hidden behind the sheet metal and
is not indicated by callout 2.

Figure 8-2157 Remove one ZIF FFC and seven connectors

1952 Chapter 8 Removal and replacement ENWW


2. Remove four screws (callout 1), and then remove the formatter PCA.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2158 Remove four screws and the formatter PCA

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1953


E60165/E60175)
Removal and replacement: Drum motor assembly
This document provides the procedures to remove and replace the drum motor assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-166 Part information

Part number Part description

RM2-9316-000CN Drum motor assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

1954 Chapter 8 Removal and replacement ENWW


Figure 8-2159 Release two thumb screws and remove the formatter cover

2
1

Remove the cassette tray 2

Follow these steps to remove the cassette tray 2.

▲ Open the cassette tray 2, and then lift up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2160 Open and remove the cassette tray 2

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1955


E60165/E60175)
Figure 8-2161 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

b. Remove the control panel cover.

Figure 8-2162 Lift and remove the control panel cover

1956 Chapter 8 Removal and replacement ENWW


3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-2163 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-2164 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1957


E60165/E60175)
b. Disconnect two connectors (callout 1).

Figure 8-2165 Disconnect two connectors from the bottom side

6. Remove the control panel.

Figure 8-2166 Remove the control panel

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

1958 Chapter 8 Removal and replacement ENWW


Figure 8-2167 Release the tabs on both sides

2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-2168 Rotate the blanking cover up

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1959


E60165/E60175)
3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2169 Lift the blanking cover up and remove it

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

Figure 8-2170 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

1960 Chapter 8 Removal and replacement ENWW


c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-2171 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

c. Lift up and release the top cover (callout 3).

Figure 8-2172 Flex the cover, release the tab, and release the top cover

3 2

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1961


E60165/E60175)
4. Slide the top cover in the direction indicated by the arrow.

Figure 8-2173 Slide the top cover

5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2174 Lift and remove the top cover

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

1962 Chapter 8 Removal and replacement ENWW


Figure 8-2175 Open the cartridge door and remove one screw

2. Remove one screw (callout 1).

Figure 8-2176 Remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1963


E60165/E60175)
3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-2177 Slightly slide the left cover toward the front

4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2178 Remove the left cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Partially close the cartridge door.

1964 Chapter 8 Removal and replacement ENWW


TIP: If the cartridge door is completely closed, push the black locking latch (near the top edge of the door)
to the left to unlock the door.

Figure 8-2179 Partially close the cartridge door

2. Grasp the left lower cover and flex the corner out, and then rotate it away from the printer in the direction
indicated by the arrow.

Figure 8-2180 Flex the corner out and then rotate it

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1965


E60165/E60175)
3. At the rear of the printer, slide the cover in the direction indicated by the arrow (callout 1) to release boss
(callout 2), and then remove the left lower cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2181 Slide the cover to release the boss and remove the left lower cover

Remove the right cover

Follow these steps to remove the right cover.

1. Release two tabs (callout 1).

Figure 8-2182 Release two tabs

1966 Chapter 8 Removal and replacement ENWW


2. Release four tabs (callout 1).

Figure 8-2183 Release four tabs

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the right cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2184 Release two tabs and remove the right cover

Remove the inlet cover

Follow these steps to remove the inlet cover.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1967


E60165/E60175)
Figure 8-2185 Remove one screw

2. Grasp the latch and pull down in the direction indicated by the arrow to open the rear door.

Figure 8-2186 Unlatch and open the rear door

1968 Chapter 8 Removal and replacement ENWW


3. Release the tab (callout 1), and then remove the inlet cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2187 Release the tab and remove the inlet cover

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

1. Disconnect the black WiFi antenna wire from the PCA (callout 1).

Figure 8-2188 Disconnect the WiFi antenna wire

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1969


E60165/E60175)
2. Disconnect two connectors (callout 1).

NOTE: The white connector is located behind and under the sheet metal (callout 2).

Figure 8-2189 Disconnect two connectors


2

3. Disconnect one center FFC (callout 1) and two lower purple cables and one blue cable (callout 2).

Figure 8-2190 Disconnect one FFC and three colored cables

1970 Chapter 8 Removal and replacement ENWW


4. Remove five screws (callout 1).

Figure 8-2191 Remove five screws

5. To release the hook on the low voltage power supply (LVPS) bracket that attaches to the printer chassis,
slightly lift up on the LVPS, and then pull the LVPS straight out from the printer chassis.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2192 LIft and pull out to remove the LVPS

Remove the formatter and formatter cage assemblies

Follow these steps to remove the formatter and formatter cage assemblies.

1. Disconnect zero insertion force (ZIF) FFC (callout 1) from the DC controller, and then disconnect eight
connectors (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1971


E60165/E60175)
Figure 8-2193 Disconnect one ZIF FFC and eight other connectors

2. Remove four screws (callout 1).

NOTE: Two of the screws are self-tapping (callout 2).

Figure 8-2194 Remove four screws

3. Do the following:

a. Pull the cable through the top of the formatter cage in the direction indicated by the arrow.

1972 Chapter 8 Removal and replacement ENWW


b. Pull the FFC through the side of the formatter cage in the direction indicated by the arrow.

Figure 8-2195 Pull one cable and the FFC through the formatter cage

4. Do the following:

a. Pull the cables though the right side of the formatter cage in the direction indicated by the arrows.

b. Remove the formatter cage.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2196 Pull one cable and the FFC through the formatter cage

Remove the drum motor assembly

Follow these steps to remove the drum motor assembly.

1. Disconnect one connector (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1973


E60165/E60175)
Figure 8-2197 Disconnect one connector

2. Remove four screws (callout 1).

Figure 8-2198 Remove four screws

1974 Chapter 8 Removal and replacement ENWW


3. Remove drum motor (M2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2199 Remove drum motor

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1975


E60165/E60175)
Removal and replacement: Main drive assembly
This document provides the procedures to remove and replace the main drive assembly.

View a video of how to remove and replace the main drive assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-167 Part information

Part number Part description

RM2-1250-000CN Main drive assembly (LCD simplex model)

RM2-6777-000CN Main drive assembly (LCD duplex model)

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

1976 Chapter 8 Removal and replacement ENWW


a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-2200 Release two thumb screws and remove the formatter cover

2
1

Remove the cassette tray 2

Follow these steps to remove the cassette tray 2.

▲ Open the cassette tray 2, and then lift up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2201 Open and remove the cassette tray 2

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1977


E60165/E60175)
Figure 8-2202 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

b. Remove the control panel cover.

Figure 8-2203 Lift and remove the control panel cover

1978 Chapter 8 Removal and replacement ENWW


3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-2204 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-2205 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1979


E60165/E60175)
b. Disconnect two connectors (callout 1).

Figure 8-2206 Disconnect two connectors from the bottom side

6. Remove the control panel.

Figure 8-2207 Remove the control panel

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

1980 Chapter 8 Removal and replacement ENWW


Figure 8-2208 Release the tabs on both sides

2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-2209 Rotate the blanking cover up

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1981


E60165/E60175)
3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2210 Lift the blanking cover up and remove it

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

Figure 8-2211 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

1982 Chapter 8 Removal and replacement ENWW


c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-2212 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

c. Lift up and release the top cover (callout 3).

Figure 8-2213 Flex the cover, release the tab, and release the top cover

3 2

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1983


E60165/E60175)
4. Slide the top cover in the direction indicated by the arrow.

Figure 8-2214 Slide the top cover

5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2215 Lift and remove the top cover

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

1984 Chapter 8 Removal and replacement ENWW


Figure 8-2216 Open the cartridge door and remove one screw

2. Remove one screw (callout 1).

Figure 8-2217 Remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1985


E60165/E60175)
3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-2218 Slightly slide the left cover toward the front

4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2219 Remove the left cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Partially close the cartridge door.

1986 Chapter 8 Removal and replacement ENWW


TIP: If the cartridge door is completely closed, push the black locking latch (near the top edge of the door)
to the left to unlock the door.

Figure 8-2220 Partially close the cartridge door

2. Grasp the left lower cover and flex the corner out, and then rotate it away from the printer in the direction
indicated by the arrow.

Figure 8-2221 Flex the corner out and then rotate it

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1987


E60165/E60175)
3. At the rear of the printer, slide the cover in the direction indicated by the arrow (callout 1) to release boss
(callout 2), and then remove the left lower cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2222 Slide the cover to release the boss and remove the left lower cover

Remove the rear door assembly

Follow these steps to remove the rear door assembly.

1. Disconnect the two connectors on the lower left side of the rear door assembly.

Figure 8-2223 Disconnect two connectors

1988 Chapter 8 Removal and replacement ENWW


2. Open the rear door assembly in the direction indicated by the arrow.

Figure 8-2224 Open the rear door assemblye

3. Remove the e-ring (callout 1) from the spring-loaded door hinge.

TIP: Close transfer roller.

Figure 8-2225 Remove the e-ring

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1989


E60165/E60175)
4. Flex the door hinge off (callout 1), and then remove the door hinge (callout 2) in the direction indicated by
the arrows.

Figure 8-2226 Flex off and remove the door hinge

1 2

5. Remove the e-ring from the left door hinge (callout 1).

Figure 8-2227 Remove the e-ring

1990 Chapter 8 Removal and replacement ENWW


6. Slide the rear door assembly in the direction indicated by the arrow to release the hinge pins.

CAUTION: The rear door assembly is still attached by the cable guide.

Figure 8-2228 Slide the rear door assembly and release the hinge pins

7. Release the cables from the cable guide (callout 1).

Figure 8-2229 Release the cables

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1991


E60165/E60175)
8. Remove the rear door assembly.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2230 Remove the rear door assembly

Remove the inlet cover

Follow these steps to remove the inlet cover.

1. Remove one screw (callout 1).

Figure 8-2231 Remove one screw

1992 Chapter 8 Removal and replacement ENWW


2. Grasp the latch and pull down in the direction indicated by the arrow to open the rear door.

Figure 8-2232 Unlatch and open the rear door

3. Release the tab (callout 1), and then remove the inlet cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2233 Release the tab and remove the inlet cover

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

1. Disconnect the black WiFi antenna wire from the PCA (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1993


E60165/E60175)
Figure 8-2234 Disconnect the WiFi antenna wire

2. Disconnect two connectors (callout 1).

NOTE: The white connector is located behind and under the sheet metal (callout 2).

Figure 8-2235 Disconnect two connectors


2

1994 Chapter 8 Removal and replacement ENWW


3. Disconnect one center FFC (callout 1) and two lower purple cables and one blue cable (callout 2).

Figure 8-2236 Disconnect one FFC and three colored cables

4. Remove five screws (callout 1).

Figure 8-2237 Remove five screws

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1995


E60165/E60175)
5. To release the hook on the low voltage power supply (LVPS) bracket that attaches to the printer chassis,
slightly lift up on the LVPS, and then pull the LVPS straight out from the printer chassis.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2238 LIft and pull out to remove the LVPS

Remove the drum motor assembly

Follow these steps to remove the drum motor assembly.

1. Disconnect one connector (callout 1).

Figure 8-2239 Disconnect one connector

1996 Chapter 8 Removal and replacement ENWW


2. Remove four screws (callout 1).

Figure 8-2240 Remove four screws

3. Remove drum motor (M2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2241 Remove drum motor

Remove the fuser

Follow these steps to remove the fuser.

1. Do one of the following to locate the fuser:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1997


E60165/E60175)
WARNING! The fuser might be hot. Always wait for the fuser to cool before removing.

Figure 8-2242 Open the rear door or open the right door

2. Hold the handles of the fuser and pull it out of the printer to remove it.

NOTE: The image shown is for the M631/M632/M633/E62555/E65565/E62575/E62655/E62665/


E62675 printers, however the removal process is the same for M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175 printers after you have located the fuser in step 1.

Figure 8-2243 Remove the fuser

Remove the transfer assembly

Follow these steps to remove the transfer assembly.

1. Do the following:

a. Open the right door assembly.

b. Pull out the cover (callout 1).

1998 Chapter 8 Removal and replacement ENWW


Figure 8-2244 Open the right door and pull out the cover

2. Do the following:

a. Disconnect one connector (callout 1).

b. Slide the transfer assembly (callout 2) in the direction the arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2245 Disconnect one connector and remove the transfer assembly

1 2

Remove the registration assembly

Follow these steps to remove the registration assembly.

▲ Do the following:

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 1999


E60165/E60175)
a. Remove four screws (callout 1).

b. Remove the registration assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2246 Remove four screws and the registration assembly

Remove the formatter and formatter cage assemblies

Follow these steps to remove the formatter and formatter cage assemblies.

1. Disconnect zero insertion force (ZIF) FFC (callout 1) from the DC controller, and then disconnect eight
connectors (callout 2).

Figure 8-2247 Disconnect one ZIF FFC and eight other connectors

2000 Chapter 8 Removal and replacement ENWW


2. Remove four screws (callout 1).

NOTE: Two of the screws are self-tapping (callout 2).

Figure 8-2248 Remove four screws

3. Do the following:

a. Pull the cable through the top of the formatter cage in the direction indicated by the arrow.

b. Pull the FFC through the side of the formatter cage in the direction indicated by the arrow.

Figure 8-2249 Pull one cable and the FFC through the formatter cage

4. Do the following:

a. Pull the cables though the right side of the formatter cage in the direction indicated by the arrows.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2001


E60165/E60175)
b. Remove the formatter cage.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2250 Pull one cable and the FFC through the formatter cage

Remove the main drive assembly

Follow these steps to remove the main drive assembly.

1. Locate the cable guides (callout 1) and remove the cable (callout 2) from the guides.

Figure 8-2251 Release the cable

1 2

2002 Chapter 8 Removal and replacement ENWW


2. Disconnect eight connectors (callout 1).

Figure 8-2252 Disconnect eight connectors

3. Release the cable (callout 1) from the cable guides (callout 2).

Figure 8-2253 Release the cable

1 2
4. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction that the arrow indicates, and remove it.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2003


E60165/E60175)
Figure 8-2254 Release one tab and remove the cable guide

2 1

5. Do the following:

a. Release the cable (callout 1) from the cable guide (callout 2).

b. Remove two screws (callout 3).

c. Remove the inlet assembly (callout 4).

Figure 8-2255 Release the cable and remove two screws and the inlet assembly

3
2

6. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction that the arrow indicates, and remove it.

2004 Chapter 8 Removal and replacement ENWW


Figure 8-2256 Release one tab and remove the cable guide

1
2

7. Remove the link lever (callout 1) from the left and the right shafts (callout 2).

Figure 8-2257 Remove the link lever from two shafts

8. Do the following:

a. Release one tab (callout 1).

b. Remove the cover (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2005


E60165/E60175)
Figure 8-2258 Release one tab and remove the cover

2
1

9. Remove six screws (callout 1) that secure the main drive assembly (callout 2).

Figure 8-2259 Remove six screws

2006 Chapter 8 Removal and replacement ENWW


10. Disconnect one connector (callout 1), and then remove the main drive assembly (callout 2).

Figure 8-2260 Disconnect one connector and remove the main drive assembly

1 2

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2007


E60165/E60175)
2008 Chapter 8 Removal and replacement ENWW
Removal and replacement: Paper feed frame assembly
This document provides the procedures to remove and replace the paper feed frame assembly.

View a video of how to remove and replace the paper feed frame assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-168 Part information

Part number Part description

RM2-6749-000CN Paper feed frame assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2009


E60165/E60175)
a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-2261 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-2262 Open the cartridge door and remove one screw

2010 Chapter 8 Removal and replacement ENWW


2. Remove one screw (callout 1).

Figure 8-2263 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-2264 Slightly slide the left cover toward the front

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2011


E60165/E60175)
4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2265 Remove the left cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Partially close the cartridge door.

TIP: If the cartridge door is completely closed, push the black locking latch (near the top edge of the door)
to the left to unlock the door.

Figure 8-2266 Partially close the cartridge door

2012 Chapter 8 Removal and replacement ENWW


2. Grasp the left lower cover and flex the corner out, and then rotate it away from the printer in the direction
indicated by the arrow.

Figure 8-2267 Flex the corner out and then rotate it

3. At the rear of the printer, slide the cover in the direction indicated by the arrow (callout 1) to release boss
(callout 2), and then remove the left lower cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2268 Slide the cover to release the boss and remove the left lower cover

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2013


E60165/E60175)
Figure 8-2269 Release the tabs on both sides

2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-2270 Rotate the blanking cover up

2014 Chapter 8 Removal and replacement ENWW


3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2271 Lift the blanking cover up and remove it

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

Figure 8-2272 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2015


E60165/E60175)
b. Remove the control panel cover.

Figure 8-2273 Lift and remove the control panel cover

3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-2274 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

2016 Chapter 8 Removal and replacement ENWW


b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-2275 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

b. Disconnect two connectors (callout 1).

Figure 8-2276 Disconnect two connectors from the bottom side

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2017


E60165/E60175)
6. Remove the control panel.

Figure 8-2277 Remove the control panel

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

Figure 8-2278 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

2018 Chapter 8 Removal and replacement ENWW


c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-2279 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

c. Lift up and release the top cover (callout 3).

Figure 8-2280 Flex the cover, release the tab, and release the top cover

3 2

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2019


E60165/E60175)
4. Slide the top cover in the direction indicated by the arrow.

Figure 8-2281 Slide the top cover

5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2282 Lift and remove the top cover

Remove the inlet cover

Follow these steps to remove the inlet cover.

1. Remove one screw (callout 1).

2020 Chapter 8 Removal and replacement ENWW


Figure 8-2283 Remove one screw

2. Grasp the latch and pull down in the direction indicated by the arrow to open the rear door.

Figure 8-2284 Unlatch and open the rear door

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2021


E60165/E60175)
3. Release the tab (callout 1), and then remove the inlet cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2285 Release the tab and remove the inlet cover

Remove the right cover

Follow these steps to remove the right cover.

1. Release two tabs (callout 1).

Figure 8-2286 Release two tabs

2022 Chapter 8 Removal and replacement ENWW


2. Release four tabs (callout 1).

Figure 8-2287 Release four tabs

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the right cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2288 Release two tabs and remove the right cover

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

1. Disconnect the black WiFi antenna wire from the PCA (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2023


E60165/E60175)
Figure 8-2289 Disconnect the WiFi antenna wire

2. Disconnect two connectors (callout 1).

NOTE: The white connector is located behind and under the sheet metal (callout 2).

Figure 8-2290 Disconnect two connectors


2

2024 Chapter 8 Removal and replacement ENWW


3. Disconnect one center FFC (callout 1) and two lower purple cables and one blue cable (callout 2).

Figure 8-2291 Disconnect one FFC and three colored cables

4. Remove five screws (callout 1).

Figure 8-2292 Remove five screws

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2025


E60165/E60175)
5. To release the hook on the low voltage power supply (LVPS) bracket that attaches to the printer chassis,
slightly lift up on the LVPS, and then pull the LVPS straight out from the printer chassis.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2293 LIft and pull out to remove the LVPS

Remove the formatter and formatter cage assemblies

Follow these steps to remove the formatter and formatter cage assemblies.

1. Disconnect zero insertion force (ZIF) FFC (callout 1) from the DC controller, and then disconnect eight
connectors (callout 2).

Figure 8-2294 Disconnect one ZIF FFC and eight other connectors

2026 Chapter 8 Removal and replacement ENWW


2. Remove four screws (callout 1).

NOTE: Two of the screws are self-tapping (callout 2).

Figure 8-2295 Remove four screws

3. Do the following:

a. Pull the cable through the top of the formatter cage in the direction indicated by the arrow.

b. Pull the FFC through the side of the formatter cage in the direction indicated by the arrow.

Figure 8-2296 Pull one cable and the FFC through the formatter cage

4. Do the following:

a. Pull the cables though the right side of the formatter cage in the direction indicated by the arrows.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2027


E60165/E60175)
b. Remove the formatter cage.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2297 Pull one cable and the FFC through the formatter cage

Remove the drum motor assembly

Follow these steps to remove the drum motor assembly.

1. Disconnect one connector (callout 1).

Figure 8-2298 Disconnect one connector

2028 Chapter 8 Removal and replacement ENWW


2. Remove four screws (callout 1).

Figure 8-2299 Remove four screws

3. Remove drum motor (M2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2300 Remove drum motor

Remove the fuser

Follow these steps to remove the fuser.

1. Do one of the following to locate the fuser:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2029


E60165/E60175)
WARNING! The fuser might be hot. Always wait for the fuser to cool before removing.

Figure 8-2301 Open the rear door or open the right door

2. Hold the handles of the fuser and pull it out of the printer to remove it.

NOTE: The image shown is for the M631/M632/M633/E62555/E65565/E62575/E62655/E62665/


E62675 printers, however the removal process is the same for M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175 printers after you have located the fuser in step 1.

Figure 8-2302 Remove the fuser

Remove the transfer assembly

Follow these steps to remove the transfer assembly.

1. Do the following:

a. Open the right door assembly.

b. Pull out the cover (callout 1).

2030 Chapter 8 Removal and replacement ENWW


Figure 8-2303 Open the right door and pull out the cover

2. Do the following:

a. Disconnect one connector (callout 1).

b. Slide the transfer assembly (callout 2) in the direction the arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2304 Disconnect one connector and remove the transfer assembly

1 2

Remove the registration assembly

Follow these steps to remove the registration assembly.

▲ Do the following:

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2031


E60165/E60175)
a. Remove four screws (callout 1).

b. Remove the registration assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2305 Remove four screws and the registration assembly

Remove the main drive assembly

Follow these steps to remove the main drive assembly.

1. Locate the cable guides (callout 1) and remove the cable (callout 2) from the guides.

Figure 8-2306 Release the cable

1 2

2032 Chapter 8 Removal and replacement ENWW


2. Disconnect eight connectors (callout 1).

Figure 8-2307 Disconnect eight connectors

3. Release the cable (callout 1) from the cable guides (callout 2).

Figure 8-2308 Release the cable

1 2
4. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction that the arrow indicates, and remove it.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2033


E60165/E60175)
Figure 8-2309 Release one tab and remove the cable guide

2 1

5. Do the following:

a. Release the cable (callout 1) from the cable guide (callout 2).

b. Remove two screws (callout 3).

c. Remove the inlet assembly (callout 4).

Figure 8-2310 Release the cable and remove two screws and the inlet assembly

3
2

6. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction that the arrow indicates, and remove it.

2034 Chapter 8 Removal and replacement ENWW


Figure 8-2311 Release one tab and remove the cable guide

1
2

7. Remove the link lever (callout 1) from the left and the right shafts (callout 2).

Figure 8-2312 Remove the link lever from two shafts

8. Do the following:

a. Release one tab (callout 1).

b. Remove the cover (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2035


E60165/E60175)
Figure 8-2313 Release one tab and remove the cover

2
1

9. Remove six screws (callout 1) that secure the main drive assembly (callout 2).

Figure 8-2314 Remove six screws

2036 Chapter 8 Removal and replacement ENWW


10. Disconnect one connector (callout 1), and then remove the main drive assembly (callout 2).

Figure 8-2315 Disconnect one connector and remove the main drive assembly

1 2

Remove the paper feed frame assembly

Follow these steps to remove the paper feed frame assembly.

1. Remove one screw (callout 1).

Figure 8-2316 Remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2037


E60165/E60175)
2. Remove the paper guide (callout 1) from the left and the right shafts (callout 2).

Figure 8-2317 Remove the paper guide from the left and right shafts

3. Do the following:

a. Release one tab (callout 1).

b. Slide the feed frame assembly (callout 2) in the direction indicated by the arrow, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2318 Release one tab and slide and remove the feed frame assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2038 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2039


E60165/E60175)
Removal and replacement: Paper pickup assembly
This document provides the procedures to remove and replace the paper pick-up assembly.

View a video of how to remove and replace the paper pick-up assembly.

Mean time to repair: 45 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-169 Parts information

Part number Parts description

RM2-6771-000CN Paper piick-up assembly

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

2040 Chapter 8 Removal and replacement ENWW


a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-2319 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-2320 Open the cartridge door and remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2041


E60165/E60175)
2. Remove one screw (callout 1).

Figure 8-2321 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-2322 Slightly slide the left cover toward the front

2042 Chapter 8 Removal and replacement ENWW


4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2323 Remove the left cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Partially close the cartridge door.

TIP: If the cartridge door is completely closed, push the black locking latch (near the top edge of the door)
to the left to unlock the door.

Figure 8-2324 Partially close the cartridge door

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2043


E60165/E60175)
2. Grasp the left lower cover and flex the corner out, and then rotate it away from the printer in the direction
indicated by the arrow.

Figure 8-2325 Flex the corner out and then rotate it

3. At the rear of the printer, slide the cover in the direction indicated by the arrow (callout 1) to release boss
(callout 2), and then remove the left lower cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2326 Slide the cover to release the boss and remove the left lower cover

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

2044 Chapter 8 Removal and replacement ENWW


Figure 8-2327 Release the tabs on both sides

2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-2328 Rotate the blanking cover up

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2045


E60165/E60175)
3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2329 Lift the blanking cover up and remove it

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

Figure 8-2330 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

2046 Chapter 8 Removal and replacement ENWW


b. Remove the control panel cover.

Figure 8-2331 Lift and remove the control panel cover

3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-2332 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2047


E60165/E60175)
b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-2333 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

b. Disconnect two connectors (callout 1).

Figure 8-2334 Disconnect two connectors from the bottom side

2048 Chapter 8 Removal and replacement ENWW


6. Remove the control panel.

Figure 8-2335 Remove the control panel

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

Figure 8-2336 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2049


E60165/E60175)
c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-2337 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

c. Lift up and release the top cover (callout 3).

Figure 8-2338 Flex the cover, release the tab, and release the top cover

3 2

2050 Chapter 8 Removal and replacement ENWW


4. Slide the top cover in the direction indicated by the arrow.

Figure 8-2339 Slide the top cover

5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2340 Lift and remove the top cover

Remove the inlet cover

Follow these steps to remove the inlet cover.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2051


E60165/E60175)
Figure 8-2341 Remove one screw

2. Grasp the latch and pull down in the direction indicated by the arrow to open the rear door.

Figure 8-2342 Unlatch and open the rear door

2052 Chapter 8 Removal and replacement ENWW


3. Release the tab (callout 1), and then remove the inlet cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2343 Release the tab and remove the inlet cover

Remove the right cover

Follow these steps to remove the right cover.

1. Release two tabs (callout 1).

Figure 8-2344 Release two tabs

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2053


E60165/E60175)
2. Release four tabs (callout 1).

Figure 8-2345 Release four tabs

3. Do the following:

a. Release two tabs (callout 1).

b. Remove the right cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2346 Release two tabs and remove the right cover

Remove the low-voltage power supply assembly

Follow these steps to remove the low-voltage power supply assembly.

1. Disconnect the black WiFi antenna wire from the PCA (callout 1).

2054 Chapter 8 Removal and replacement ENWW


Figure 8-2347 Disconnect the WiFi antenna wire

2. Disconnect two connectors (callout 1).

NOTE: The white connector is located behind and under the sheet metal (callout 2).

Figure 8-2348 Disconnect two connectors


2

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2055


E60165/E60175)
3. Disconnect one center FFC (callout 1) and two lower purple cables and one blue cable (callout 2).

Figure 8-2349 Disconnect one FFC and three colored cables

4. Remove five screws (callout 1).

Figure 8-2350 Remove five screws

2056 Chapter 8 Removal and replacement ENWW


5. To release the hook on the low voltage power supply (LVPS) bracket that attaches to the printer chassis,
slightly lift up on the LVPS, and then pull the LVPS straight out from the printer chassis.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2351 LIft and pull out to remove the LVPS

Remove the formatter and formatter cage assemblies

Follow these steps to remove the formatter and formatter cage assemblies.

1. Disconnect zero insertion force (ZIF) FFC (callout 1) from the DC controller, and then disconnect eight
connectors (callout 2).

Figure 8-2352 Disconnect one ZIF FFC and eight other connectors

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2057


E60165/E60175)
2. Remove four screws (callout 1).

NOTE: Two of the screws are self-tapping (callout 2).

Figure 8-2353 Remove four screws

3. Do the following:

a. Pull the cable through the top of the formatter cage in the direction indicated by the arrow.

b. Pull the FFC through the side of the formatter cage in the direction indicated by the arrow.

Figure 8-2354 Pull one cable and the FFC through the formatter cage

4. Do the following:

a. Pull the cables though the right side of the formatter cage in the direction indicated by the arrows.

2058 Chapter 8 Removal and replacement ENWW


b. Remove the formatter cage.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2355 Pull one cable and the FFC through the formatter cage

Remove the drum motor assembly

Follow these steps to remove the drum motor assembly.

1. Disconnect one connector (callout 1).

Figure 8-2356 Disconnect one connector

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2059


E60165/E60175)
2. Remove four screws (callout 1).

Figure 8-2357 Remove four screws

3. Remove drum motor (M2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2358 Remove drum motor

Remove the fuser

Follow these steps to remove the fuser.

1. Do one of the following to locate the fuser:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

2060 Chapter 8 Removal and replacement ENWW


WARNING! The fuser might be hot. Always wait for the fuser to cool before removing.

Figure 8-2359 Open the rear door or open the right door

2. Hold the handles of the fuser and pull it out of the printer to remove it.

NOTE: The image shown is for the M631/M632/M633/E62555/E65565/E62575/E62655/E62665/


E62675 printers, however the removal process is the same for M607/M608/M609/E60055/E60065/
E60075/E60155/E60165/E60175 printers after you have located the fuser in step 1.

Figure 8-2360 Remove the fuser

Remove the transfer assembly

Follow these steps to remove the transfer assembly.

1. Do the following:

a. Open the right door assembly.

b. Pull out the cover (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2061


E60165/E60175)
Figure 8-2361 Open the right door and pull out the cover

2. Do the following:

a. Disconnect one connector (callout 1).

b. Slide the transfer assembly (callout 2) in the direction the arrow indicates, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2362 Disconnect one connector and remove the transfer assembly

1 2

Remove the registration assembly

Follow these steps to remove the registration assembly.

▲ Do the following:

2062 Chapter 8 Removal and replacement ENWW


a. Remove four screws (callout 1).

b. Remove the registration assembly (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2363 Remove four screws and the registration assembly

Remove the main drive assembly

Follow these steps to remove the main drive assembly.

1. Locate the cable guides (callout 1) and remove the cable (callout 2) from the guides.

Figure 8-2364 Release the cable

1 2

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2063


E60165/E60175)
2. Disconnect eight connectors (callout 1).

Figure 8-2365 Disconnect eight connectors

3. Release the cable (callout 1) from the cable guides (callout 2).

Figure 8-2366 Release the cable

1 2
4. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction that the arrow indicates, and remove it.

2064 Chapter 8 Removal and replacement ENWW


Figure 8-2367 Release one tab and remove the cable guide

2 1

5. Do the following:

a. Release the cable (callout 1) from the cable guide (callout 2).

b. Remove two screws (callout 3).

c. Remove the inlet assembly (callout 4).

Figure 8-2368 Release the cable and remove two screws and the inlet assembly

3
2

6. Do the following:

a. Release one tab (callout 1).

b. Slide the cable guide (callout 2) in the direction that the arrow indicates, and remove it.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2065


E60165/E60175)
Figure 8-2369 Release one tab and remove the cable guide

1
2

7. Remove the link lever (callout 1) from the left and the right shafts (callout 2).

Figure 8-2370 Remove the link lever from two shafts

8. Do the following:

a. Release one tab (callout 1).

b. Remove the cover (callout 2).

2066 Chapter 8 Removal and replacement ENWW


Figure 8-2371 Release one tab and remove the cover

2
1

9. Remove six screws (callout 1) that secure the main drive assembly (callout 2).

Figure 8-2372 Remove six screws

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2067


E60165/E60175)
10. Disconnect one connector (callout 1), and then remove the main drive assembly (callout 2).

Figure 8-2373 Disconnect one connector and remove the main drive assembly

1 2

Remove the paper feed frame assembly

Follow these steps to remove the paper feed frame assembly.

1. Remove one screw (callout 1).

Figure 8-2374 Remove one screw

2068 Chapter 8 Removal and replacement ENWW


2. Remove the paper guide (callout 1) from the left and the right shafts (callout 2).

Figure 8-2375 Remove the paper guide from the left and right shafts

3. Do the following:

a. Release one tab (callout 1).

b. Slide the feed frame assembly (callout 2) in the direction indicated by the arrow, and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2376 Release one tab and slide and remove the feed frame assembly

Remove the paper pickup assembly

Follow these steps to remove the paper pickup assembly.

1. Do the following:

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2069


E60165/E60175)
a. Remove five screws (callout 1).

b. Pull out the pickup assembly (callout 2).

Figure 8-2377 Remove five screws and pull out the pickup assembly

1
2. Disconnect the cable (callout 1) and remove the pickup assembly.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2378 Disconnect the cable and remove the pickup assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2070 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2071


E60165/E60175)
Removal and replacement: Cartridge tray assembly
This document provides the procedures to remove and replace the cartridge tray assembly.

View a video of how to remove and replace the cartridge tray assembly.

Mean time to repair: 25 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-170 Part information

Part number Part description

RM2-6792-000CN Cartridge tray assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

2072 Chapter 8 Removal and replacement ENWW


a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-2379 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-2380 Open the cartridge door and remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2073


E60165/E60175)
2. Remove one screw (callout 1).

Figure 8-2381 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-2382 Slightly slide the left cover toward the front

2074 Chapter 8 Removal and replacement ENWW


4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2383 Remove the left cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Partially close the cartridge door.

TIP: If the cartridge door is completely closed, push the black locking latch (near the top edge of the door)
to the left to unlock the door.

Figure 8-2384 Partially close the cartridge door

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2075


E60165/E60175)
2. Grasp the left lower cover and flex the corner out, and then rotate it away from the printer in the direction
indicated by the arrow.

Figure 8-2385 Flex the corner out and then rotate it

3. At the rear of the printer, slide the cover in the direction indicated by the arrow (callout 1) to release boss
(callout 2), and then remove the left lower cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2386 Slide the cover to release the boss and remove the left lower cover

Remove the MP tray cover

Follow these steps to remove the MP tray cover.

1. Open the MP cover in the direction indicated by the arrows.

2076 Chapter 8 Removal and replacement ENWW


Figure 8-2387 Open the MP cover

2. On both sides of the smaller MP tray assembly, flex the link rail to release the keyed link, and then release
the two MP lift arms attached to the MP cover.

Figure 8-2388 Release the MP tray assembly lift arms from the MP cover

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2077


E60165/E60175)
3. Close the smaller MP tray assembly against the printer in the direction indicated by the arrow.

Figure 8-2389 Close the smaller MP tray assembly

4. Disconnect the left side spring (circled) on the MP cover.

Figure 8-2390 Disconnect the left spring

2078 Chapter 8 Removal and replacement ENWW


5. Flex the right side of the MP cover to release it from the rail, and then slide it left to release the MP cover,
as indicated by the arrows.

Figure 8-2391 Flex and slide to release the MP cover

6. Remove the MP cover.

NOTE: The MP inner cover is attached to the inside of the MP cover and is removed at the same time as
the MP cover is removed.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2392 Remove the MP cover

Remove the cartridge tray assembly

Follow these steps to remove the cartridge tray assembly.

▲ Pull out the cartridge tray assembly (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2079


E60165/E60175)
TIP: Reverse the removal steps to install the assembly.

Figure 8-2393 Pull out the cartridge tray assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2080 Chapter 8 Removal and replacement ENWW


Removal and replacement: High-voltage power supply (HVPS)
This document provides the procedures to remove and replace the high-voltage power supply assembly.

View a video of how to remove and replace the high-voltage power supply assembly.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-171 Part information

Part numbers Part description

RM2-9336-000CN High-voltage power supply PCB assembly (LCD simplex model)

RM2-9335-000CN High-voltage power supply PCB assembly (LCD duplex model)

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the right cover

Follow these steps to remove the right cover.

1. Release two tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2081


E60165/E60175)
Figure 8-2394 Release two tabs

2. Release four tabs (callout 1).

Figure 8-2395 Release four tabs

3. Do the following:

a. Release two tabs (callout 1).

2082 Chapter 8 Removal and replacement ENWW


b. Remove the right cover (callout 2).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2396 Release two tabs and remove the right cover

Remove the high-voltage power supply assembly

Follow these steps to remove the high-voltage power supply assembly.

1. Do the following:

a. Lift up and release one FFC cable (callout 1).

b. Disconnect four connectors (callout 2).

c. Remove one ground wire screw (callout 3), and then release the ground wire from the cable guide
(callout 4).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2083


E60165/E60175)
Figure 8-2397 Remove the FFC and disconnect four connectors and remove one screw and ground wire

4
2

2. Remove six screws (callout 1).

NOTE: Two of the screws are self-tapping type (callout 2).

Figure 8-2398 Remove six screws

1
2

2084 Chapter 8 Removal and replacement ENWW


3. Release five tabs (callout 1).

Figure 8-2399 Release five tabs

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2085


E60165/E60175)
4. Remove the high-voltage power supply PCA (HVPS PCA).

TIP: Reverse the removal steps to install the assembly.

NOTE: When reinstalling the HVPS PCA, position the top edge of the PCA under the tab (callout 1), and
then rotate the bottom edge down (callout 2) into the holder so that the tabs snap over the PCA.

Figure 8-2400 Remove the high-voltage power supply PCA

Figure 8-2401 HVPS PCA installation instructions

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2086 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2087


E60165/E60175)
Removal and replacement: DC controller assembly
This document provides the procedures to remove and replace the DC controller assembly.

View a video of how to remove and replace the DIMM.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-172 Part information

Part number Part description

RM2-9481-000CN DC controller PCB assembly

RM3-8454-000CN DC controller PCB assembly (M610-M612)

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

2088 Chapter 8 Removal and replacement ENWW


a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

Figure 8-2402 Release two thumb screws and remove the formatter cover

2
1

Remove the left cover

Follow these steps to remove the left cover.

1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-2403 Open the cartridge door and remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2089


E60165/E60175)
2. Remove one screw (callout 1).

Figure 8-2404 Remove one screw

3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-2405 Slightly slide the left cover toward the front

2090 Chapter 8 Removal and replacement ENWW


4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2406 Remove the left cover

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Partially close the cartridge door.

TIP: If the cartridge door is completely closed, push the black locking latch (near the top edge of the door)
to the left to unlock the door.

Figure 8-2407 Partially close the cartridge door

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2091


E60165/E60175)
2. Grasp the left lower cover and flex the corner out, and then rotate it away from the printer in the direction
indicated by the arrow.

Figure 8-2408 Flex the corner out and then rotate it

3. At the rear of the printer, slide the cover in the direction indicated by the arrow (callout 1) to release boss
(callout 2), and then remove the left lower cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2409 Slide the cover to release the boss and remove the left lower cover

Remove the cassette tray 2

Follow these steps to remove the cassette tray 2.

▲ Open the cassette tray 2, and then lift up and remove it.

TIP: Reverse the removal steps to install the assembly.

2092 Chapter 8 Removal and replacement ENWW


Figure 8-2410 Open and remove the cassette tray 2

Remove the DC controller assembly

Follow these steps to remove the DC controller assembly.

1. Disconnect and remove the zero insertion force (ZIF) FFC cable (callout 1).

Figure 8-2411 Release the ZIF and disconnect the FFC cable

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2093


E60165/E60175)
2. Remove two screws (callout 1).

Figure 8-2412 Remove two screws

3. Release the tab (callout 1) located in the upper left corner.

Figure 8-2413 Release the upper left tab

2094 Chapter 8 Removal and replacement ENWW


4. Disconnect twenty‑six connectors from the DC controller PCA, and then remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2414 Disconnect all of the connectors and remove the DC controller PCA

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2095


E60165/E60175)
Removal and replacement: WiFi antenna
This document provides the procedures to remove and replace the WiFi antenna.

Mean time to repair: 15 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-173 Part information

Part number Part description

0960-3654 WIFI AND BLE RADIO MODULE 2.4 AND 5GHZ

Required tools

● #2 Phillips screwdriver with a magnetic tip

● Small flat blade screwdriver

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer requiring stapling and collation to verify that the stapler/stacker correctly
functions.

Remove the formatter cover

Follow these steps to remove the formatter cover.

▲ To remove the formatter cover, do the following:

NOTE: A SFP printer is shown in this section. However, the procedure is correct for all printer models.

a. On the formatter cover, release two thumb screws (callout 1).

b. Slide the formatter cover in the direction indicated by the arrow (callout 2) and remove it.

2096 Chapter 8 Removal and replacement ENWW


Figure 8-2415 Release two thumb screws and remove the formatter cover

2
1

Remove the control panel (LCD model only)

Follow these steps to remove the control panel (LCD model only).

1. Raise the control panel screen in the direction indicated by the arrow.

Figure 8-2416 Raise the control panel screen

2. Do the following:

a. Use a coin, or a small flat-blade screwdriver, to release the control panel cover in the direction
indicated by the arrow.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2097


E60165/E60175)
b. Remove the control panel cover.

Figure 8-2417 Lift and remove the control panel cover

3. Remove one thumbscrew (callout 1).

NOTE: Store the screw in a secure place where it cannot fall down into the printer.

Figure 8-2418 Remove one thumbscrew

4. Do the following:

a. Lift the back edge of the control panel up (callout 1).

2098 Chapter 8 Removal and replacement ENWW


b. Slide the control panel toward the back of the printer (callout 2) to release it.

Figure 8-2419 Lift and release the control panel

2 1

5. Do the following:

a. Turn the control panel over to gain access to the bottom side.

b. Disconnect two connectors (callout 1).

Figure 8-2420 Disconnect two connectors from the bottom side

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2099


E60165/E60175)
6. Remove the control panel.

Figure 8-2421 Remove the control panel

Remove the blanking cover

Follow these steps to remove the blanking cover.

1. Use a small flat-blade screwdriver to release the tabs on both sides (callout 1) of the blanking cover.

Figure 8-2422 Release the tabs on both sides

2100 Chapter 8 Removal and replacement ENWW


2. Rotate the blanking cover up in the direction indicated by the arrow.

Figure 8-2423 Rotate the blanking cover up

3. Lift the blanking cover straight up and remove as indicated by the arrow.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2424 Lift the blanking cover up and remove it

Remove the top cover

Follow these steps to remove the top cover.

1. Remove four screws (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2101


E60165/E60175)
Figure 8-2425 Remove four screws

2. Do the following:

a. Locate one tab on the top cover (callout 1).

b. Open the MP tray cover (callout 2).

c. If a cover is installed over the walk up USB port (located on the front, left edge of the top cover),
remove it.

Figure 8-2426 Locate the tab and open the MP tray cover

3. Do the following:

a. Flex the top cover (callout 1).

b. Release the tab (callout 2).

2102 Chapter 8 Removal and replacement ENWW


c. Lift up and release the top cover (callout 3).

Figure 8-2427 Flex the cover, release the tab, and release the top cover

3 2

4. Slide the top cover in the direction indicated by the arrow.

Figure 8-2428 Slide the top cover

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2103


E60165/E60175)
5. Lift up and remove the top cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2429 Lift and remove the top cover

Remove the cassette tray 2

Follow these steps to remove the cassette tray 2.

▲ Open the cassette tray 2, and then lift up and remove it.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2430 Open and remove the cassette tray 2

Remove the left cover

Follow these steps to remove the left cover.

2104 Chapter 8 Removal and replacement ENWW


1. Open the cartridge door, and then remove one screw (callout 1).

Figure 8-2431 Open the cartridge door and remove one screw

2. Remove one screw (callout 1).

Figure 8-2432 Remove one screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2105


E60165/E60175)
3. Slightly slide the left cover toward the front of the printer in the direction indicated by the arrow.

Figure 8-2433 Slightly slide the left cover toward the front

4. Remove the left cover in the direction indicated by the arrow.

NOTE: Release the left cover under the MP door (circled).

TIP: Reverse the removal steps to install the assembly.

Figure 8-2434 Remove the left cover

Remove the inlet cover

Follow these steps to remove the inlet cover.

1. Remove one screw (callout 1).

2106 Chapter 8 Removal and replacement ENWW


Figure 8-2435 Remove one screw

2. Grasp the latch and pull down in the direction indicated by the arrow to open the rear door.

Figure 8-2436 Unlatch and open the rear door

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2107


E60165/E60175)
3. Release the tab (callout 1), and then remove the inlet cover.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2437 Release the tab and remove the inlet cover

Remove the WiFi antenna

Follow these steps to remove the WiFi antenna.

1. Disconnect the black antenna wire from the PCA (callout 1).

Figure 8-2438 Disconnect the black antenna wire

2108 Chapter 8 Removal and replacement ENWW


2. Release one tab on the PCA (callout 1).

Figure 8-2439 Release one tab

3. Do the following:

a. Release the PCA from the retainer, and then disconnect the cable from the back side of the PCA
(callout 1).

b. Remove the WiFi antenna PCA.

TIP: Reverse the removal steps to install the assembly.

Figure 8-2440 Disconnect the cable and remove the WiFi antenna PCA

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2109


E60165/E60175)
1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2110 Chapter 8 Removal and replacement ENWW


Removal and replacement: Fan 2
This document provides the procedures to remove and replace the fan 2.

This document provides the procedures to remove and replace fan 2. On the single function devices, the fan is
found inside the rear door, and on multi-function devices the fan is found inside the right door.

Mean time to repair: 15 minutes

Service level: Easy

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-174 Part information

Part number Part description

RK2-8948-000CN Fan 2

Required tools

● #2 Phillips screwdriver with a magnetic tip

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

Send a print job to the printer.

Remove Fan 2

Follow these steps to remove fan 2.

1. Do one of the following to locate fan2:

a. M607/M608/M609/E60055/E60065/E60075/E60155/E60165/E60175 printers: Open the rear door.

b. M631/M632/M633/E62555/E65565/E62575/E62655/E62665/E62675 printers: Open the right door.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2111


E60165/E60175)
Figure 8-2441 Open the rear door or open the right door

2. Remove 4 plastic screws.

Figure 8-2442 Remove the fuser

2112 Chapter 8 Removal and replacement ENWW


3. Remove the fan cover.

Figure 8-2443 Remove fan cover

Figure 8-2444 Fan cover removed

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2113


E60165/E60175)
4. Remove the grounding springs from top of fan.

Figure 8-2445 Remove grounding spring

5. Rotate the fan assembly up (callout 1) and remove spring (callout 2) on rear side of fan.

Figure 8-2446 Tilt fan and remove spring

2
1

2114 Chapter 8 Removal and replacement ENWW


6. Disconnect and remove the fan cable from the stays.

Figure 8-2447 Remove connector

7. Push up on the fan from the bottom, while releasing two clips.

Figure 8-2448 Remove the fan

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2115


E60165/E60175)
8. Fan removed.

Figure 8-2449 Fan removed

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2116 Chapter 8 Removal and replacement ENWW


Remove and replacement: Trays
Learn how to remove and replace the printer trays.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2117


E60165/E60175)
Removal and replacement: Cassette Tray 2
This document provides the procedures to remove and replace the cassette tray 2.

Mean time to repair: 10 minutes

Service level: Basic

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-175 Part information

Part number Part description

RM2-6766-000CN Cassette assembly (tray 2)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the cassette tray 2

Follow these steps to remove the cassette tray 2.

▲ Open the cassette tray 2, and then lift up and remove it.

TIP: Reverse the removal steps to install the assembly.

2118 Chapter 8 Removal and replacement ENWW


Figure 8-2450 Open and remove the cassette tray 2

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Step 3: Install the cassette tray 2

Follow these steps to step 3: Install the cassette tray 2.

▲ Align the sides of the tray with the rails in the printer, and then slide the tray into the printer.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2119


E60165/E60175)
TIP: It might be easier to get the tray started into the cavity, if the front edge is slightly raised.

Figure 8-2451 Install the tray

2120 Chapter 8 Removal and replacement ENWW


Removal and replacement: Input accessories
Learn how to remove and replace the input accessories.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2121


E60165/E60175)
Removal and replacement: Envelope feeder
Learn how to remove and replace the envelope feeder parts and assemblies.

2122 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550-sheet paper feeder/envelope feeder right cover

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
right cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

It might be necessary to remove the engine, or any tray above or below the 1x550‑sheet paper feeder/
envelope feeder, to access this item.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-176 Part information

Part number Part description

RC4-8587-000CN Right cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the right cover

Follow these steps to remove the right cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2123


E60165/E60175)
Figure 8-2452 Remove screw

2. Remove one screw (callout 1).

3. Release two tabs (callout 2).

Figure 8-2453 Release tabs

2
1

4. Release four tabs (callout 1).

5. Release two bosses (callout 2).

2124 Chapter 8 Removal and replacement ENWW


6. Remove the right cover (callout 3).

Figure 8-2454 Remove right cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2125


E60165/E60175)
1x550–sheet paper feeder/envelope feeder rear door assembly/rear lower cover

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
rear door assembly/rear lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

It might be necessary to remove the engine, or any tray above or below the 1x550‑sheet paper feeder/
envelope feeder rear door assembly/rear lower cover, to access this item.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-177 Part information

Part number Part description

RC4–8589–000CN Rear door assembly

RC4-8589-000CN Under rear cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2126 Chapter 8 Removal and replacement ENWW


Figure 8-2455 Remove screw

2. Release one boss (callout 1).

3. Release four tabs (callout 2).

4. Remove the left cover (callout 3).

Figure 8-2456 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Remove the right cover

Follow these steps to remove the right cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2127


E60165/E60175)
Figure 8-2457 Remove screw

2. Remove one screw (callout 1).

3. Release two tabs (callout 2).

Figure 8-2458 Release tabs

2
1

4. Release four tabs (callout 1).

5. Release two bosses (callout 2).

2128 Chapter 8 Removal and replacement ENWW


6. Remove the right cover (callout 3).

Figure 8-2459 Remove right cover

TIP: Reverse the removal steps to install the assembly.

Remove the rear door assembly/rear lower cover

Follow these steps to remove the rear door assembly/rear lower cover.

1. Release one boss (callout 1).

2. Slide the rear door assembly (callout 2) and the rear lower cover (callout 3) in the direction of the arrow to
remove.

Figure 8-2460 Remove rear door and rear lower cover

3 2 1

3. Remove two shafts (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2129


E60165/E60175)
4. Remove the rear lower cover (callout 3) from the rear door assembly (callout 2).

Figure 8-2461 Remove rear lower cover

2 3

1
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2130 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550-sheet paper feeder/envelope feeder left cover

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
left cover

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-178 Part information

Part number Part description

RC4–8586–000CN Left cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2131


E60165/E60175)
Figure 8-2462 Remove screw

2. Release one boss (callout 1).

3. Release four tabs (callout 2).

4. Remove the left cover (callout 3).

Figure 8-2463 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2132 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2133


E60165/E60175)
Removal and replacement: 1x550–sheet paper feeder/envelope feeder pickup assembly

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
pickup assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-179 Part information

Part number Part description

RM2–0878–000CN Paper pickup assembly (500 sheet paper feeder)

RM2–1132–000CN Paper pickup assembly (envelope feeder)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2134 Chapter 8 Removal and replacement ENWW


Figure 8-2464 Remove screw

2. Release one boss (callout 1).

3. Release four tabs (callout 2).

4. Remove the left cover (callout 3).

Figure 8-2465 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Remove the pickup assembly

Follow these steps to remove the pickup assembly.

1. Release the cable (callout 2) from the boss (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2135


E60165/E60175)
Figure 8-2466 Release cable

1 2

2. Remove one screw (callout 1).

3. Release two tabs (callout 2).

4. Remove the cover (callout 3).

Figure 8-2467 Remove cover

5. Disconnect one connector (callout 1).

2136 Chapter 8 Removal and replacement ENWW


6. Release the cable (callout 3) from cable guides (callout 2).

Figure 8-2468 Release cable

3 2

7. Remove two screws (callout 1).

8. Slide the pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-2469 Remove pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2137


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2138 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper feeder/envelope feeder drive assembly

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
drive assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-180 Part information

Part number Part description

RM2–0875–000CN Feeder drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2139


E60165/E60175)
Figure 8-2470 Remove screw

2. Release one boss (callout 1).

3. Release four tabs (callout 2).

4. Remove the left cover (callout 3).

Figure 8-2471 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Remove the pickup assembly

Follow these steps to remove the pickup assembly.

1. Release the cable (callout 2) from the boss (callout 1).

2140 Chapter 8 Removal and replacement ENWW


Figure 8-2472 Release cable

1 2

2. Remove one screw (callout 1).

3. Release two tabs (callout 2).

4. Remove the cover (callout 3).

Figure 8-2473 Remove cover

5. Disconnect one connector (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2141


E60165/E60175)
6. Release the cable (callout 3) from cable guides (callout 2).

Figure 8-2474 Release cable

3 2

7. Remove two screws (callout 1).

8. Slide the pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-2475 Remove pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the drive assembly

Follow these steps to remove the drive assembly.

1. Remove two gears (callout 1).

2142 Chapter 8 Removal and replacement ENWW


Figure 8-2476 Remove two gears

2. Remove three screws (callout 1).

3. Remove the connector (callout 2) and the plate (callout 3) together.

Figure 8-2477 Remove connector and plate

2 3

4. Release the cable (callout 2) from cable guides (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2143


E60165/E60175)
5. Disconnect two connectors (callout 3).

Figure 8-2478 Disconnect connectors

1 2

6. Remove one screw (callout 1).

7. Release one tab (callout 2).

8. Remove the cable guide (callout 3).

Figure 8-2479 Remove cable guide

3 1 2

2144 Chapter 8 Removal and replacement ENWW


9. Remove three screws (callout 1).

Figure 8-2480 Remove three screws

10. Do the following:

a. Slide the lever (callout 1) in the direction that the arrow indicates.

b. Be careful so that the gear (callout 2) does not make a contact with the frame, and then remove the
drive assembly (callout 3).

Figure 8-2481 Slide the lever and remove the drive assembly

3 1 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2145


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2146 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper feeder/envelope feeder lifter drive assembly

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
lifter drive assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-181 Part information

Part number Part description

RM2–0874–000CN Lifter drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2147


E60165/E60175)
Figure 8-2482 Remove screw

2. Release one boss (callout 1).

3. Release four tabs (callout 2).

4. Remove the left cover (callout 3).

Figure 8-2483 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Remove the pickup assembly

Follow these steps to remove the pickup assembly.

1. Release the cable (callout 2) from the boss (callout 1).

2148 Chapter 8 Removal and replacement ENWW


Figure 8-2484 Release cable

1 2

2. Remove one screw (callout 1).

3. Release two tabs (callout 2).

4. Remove the cover (callout 3).

Figure 8-2485 Remove cover

5. Disconnect one connector (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2149


E60165/E60175)
6. Release the cable (callout 3) from cable guides (callout 2).

Figure 8-2486 Release cable

3 2

7. Remove two screws (callout 1).

8. Slide the pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-2487 Remove pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the drive assembly

Follow these steps to remove the drive assembly.

1. Remove two gears (callout 1).

2150 Chapter 8 Removal and replacement ENWW


Figure 8-2488 Remove two gears

2. Remove three screws (callout 1).

3. Remove the connector (callout 2) and the plate (callout 3) together.

Figure 8-2489 Remove connector and plate

2 3

4. Release the cable (callout 2) from cable guides (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2151


E60165/E60175)
5. Disconnect two connectors (callout 3).

Figure 8-2490 Disconnect connectors

1 2

6. Remove one screw (callout 1).

7. Release one tab (callout 2).

8. Remove the cable guide (callout 3).

Figure 8-2491 Remove cable guide

3 1 2

2152 Chapter 8 Removal and replacement ENWW


9. Remove three screws (callout 1).

Figure 8-2492 Remove three screws

10. Do the following:

a. Slide the lever (callout 1) in the direction that arrow indicates.

b. Be careful so that the gear (callout 2) does not make a contact with the frame, and then remove the
drive assembly (callout 3).

Figure 8-2493 Slide the lever and remove the drive assembly

3 1 2

TIP: Reverse the removal steps to install the assembly.

Remove the lifter drive assembly

Follow these steps to remove the lifter drive assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2153


E60165/E60175)
1. Remove two screws (callout 1).

2. Release two tabs (callout 2).

3. Remove the lifter drive assembly (callout 3).

Figure 8-2494 Remove lifter drive assembly

1 2 3

2 1
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

2154 Chapter 8 Removal and replacement ENWW


NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2155


E60165/E60175)
Removal and replacement: 1x550–sheet paper feeder/envelope feeder separation (retard) roller assembly

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
retard roller assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-182 Part information

Part number

RM2–6772–000CN Retard roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2156 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2157


E60165/E60175)
Removal and replacement: 1x550–sheet paper feeder/envelope feeder pickup roller assembly

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
pickup roller assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ No special instructions required.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-183 Part information

Part number Part description

RM2-1275-000CN Pick-up roller assembly (550 sheet paper feeder and envelope feeder)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the separation roller assembly

Follow these steps to remove the separation roller assembly.

1. Open the right door assembly.

2. Push the lever (callout 1).

2158 Chapter 8 Removal and replacement ENWW


3. Open the feed guide (callout 2).

Figure 8-2495 Open feed guide

2 1

4. Slide the PD retard roller assembly (callout 1) in the direction of the arrow.

5. Remove the PD retard roller assembly (callout 1).

Figure 8-2496 Remove PD retard roller assembly

Remove the pickup roller assembly

Follow these steps to remove the pickup roller assembly.

1. Open the tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2159


E60165/E60175)
Figure 8-2497 Open tab

2. Hold the tab (callout 1) and slide the PD pickup roller assembly (callout 2) in the direction of the arrow.

Figure 8-2498 Slide PD pickup roller assembly

2160 Chapter 8 Removal and replacement ENWW


3. Pull out the PD pickup roller assembly (callout 1).

Figure 8-2499 Pull out PD pickup roller assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the followingspecial installation instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2161


E60165/E60175)
2162 Chapter 8 Removal and replacement ENWW
Removal and replacement: 1x550–sheet paper feeder/envelope feeder controller PCA

This document provides the procedures to remove and replace the 1x550–sheet paper feeder/envelope feeder
paper feeder controller PCA.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-184 Part information

Part number Part description

RM2–8867–000CN Feeder controller PCB assembly (550 sheet paper feeder)

RM2–8885–000CN Paper feeder controller PCA (envelope feeder)

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2163


E60165/E60175)
Figure 8-2500 Remove screw

2. Release one boss (callout 1).

3. Release four tabs (callout 2).

4. Remove the left cover (callout 3).

Figure 8-2501 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Remove the paper feeder controller PCA

Follow these steps to remove the paper feeder controller PCA.

1. Disconnect all the connectors on the paper feeder controller PCA.

2. Remove two screws (callout 1).

2164 Chapter 8 Removal and replacement ENWW


3. Release one tab (callout 2).

4. Remove the paper feeder controller PCA (callout 3).

Figure 8-2502 Remove paper feeder controller PCA

3 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2165


E60165/E60175)
Removal and replacement: 550-sheet paper deck
Learn how to remove and replace the 550-sheet paper deck parts and assemblies.

2166 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck rear cover

This document provides the procedures to remove and replace the 1x550–sheet paper deck rear cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-185 Part information

Part number Part description

RC4–8954–000CN Rear cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2167


E60165/E60175)
2. Remove the rear cover (callout 2).

Figure 8-2503 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2168 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck left cover

This document provides the procedures to remove and replace the 1x550–sheet paper deck left cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-186 Part information

Part number

RC4–8941–000CN Left cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2169


E60165/E60175)
Figure 8-2504 Remove screw

2. Release five tabs (callout 1).

3. Remove the left cover (callout 2).

Figure 8-2505 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2170 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2171


E60165/E60175)
Removal and replacement: 1x550–sheet paper deck right door assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck right door
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-187 Part information

Part number Part description

RM2–0951–000CN Right door assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

2172 Chapter 8 Removal and replacement ENWW


3. Remove the stopper (callout 2).

Figure 8-2506 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-2507 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2173


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2174 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck front door assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck front door
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-188 Part information

1x550–sheet paper deck front door assembly part number

RC4–8947–000CN Stock cover

RC4–1778–000CN Right door link

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the front door assembly

Follow these steps to remove the front door assembly.

1. Open the front door assembly.

2. Release two tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2175


E60165/E60175)
3. Hold up the front door assembly (callout 2) and remove it from the shafts (callout 3).

Figure 8-2508 Remove front door assembly from shafts

3 2

4. Release the two link arms where they connect to the front door (callout 1), and then remove the door
(callout 2).

Figure 8-2509 Release the two link arms from the front door

5. Remove two screws (callout 1).

6. Remove the two stoppers (callout 2).

2176 Chapter 8 Removal and replacement ENWW


7. Remove the roller (callout 3).

Figure 8-2510 Remove two screws and two stoppers and the roller

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2177


E60165/E60175)
Removal and replacement: 1x550–sheet paper deck front lower cover

This document provides the procedures to remove and replace the 1x550–sheet paper deck front lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-189 Part information

Part number

RC4–8946–000CN Front bottom cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the front lower cover

Follow these steps to remove the front lower cover.

1. Open the front door assembly.

2. Remove one M4 screw (callout 1).

3. Remove one M3 screw (callout 2).

4. Release two tabs (callout 3).

2178 Chapter 8 Removal and replacement ENWW


5. Lift straight up to remove the front lower cover (callout 4).

NOTE: Avoid removing the front lower cover at an angle as the ribs under the cover might cause difficulty
in the removal.

Figure 8-2511 Remove the front lower cover

4 2
1

3
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2179


E60165/E60175)
NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2180 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck left lower cover

This document provides the procedures to remove and replace the 1x550–sheet paper deck left lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-190 Part information

Part number Part description

RC4–8942–000CN Left lower cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2181


E60165/E60175)
2. Remove the rear cover (callout 2).

Figure 8-2512 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

Figure 8-2513 Remove screw

2. Release five tabs (callout 1).

2182 Chapter 8 Removal and replacement ENWW


3. Remove the left cover (callout 2).

Figure 8-2514 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Remove three screws (callout 1).

2. Release two bosses (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2183


E60165/E60175)
3. Lift straight up to remove the left lower cover (callout 3).

NOTE: Avoid removing the left lower cover at an angle as the ribs under the cover might cause difficulty in
the removal.

Figure 8-2515 Remove the left lower cover

2 3 2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

2184 Chapter 8 Removal and replacement ENWW


NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2185


E60165/E60175)
Removal and replacement: 1x550–sheet paper deck right lower cover

This document provides the procedures to remove and replace the 1x550–sheet paper deck right lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-191 Part information

Part number Part description

RC4–8943–000–CN Right lower cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

2186 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-2516 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-2517 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2187


E60165/E60175)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-2518 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the front door assembly

Follow these steps to remove the front door assembly.

1. Open the front door assembly.

2. Release two tabs (callout 1).

3. Hold up the front door assembly (callout 2) and remove it from the shafts (callout 3).

Figure 8-2519 Remove front door assembly from shafts

3 2

2188 Chapter 8 Removal and replacement ENWW


4. Release the two link arms where they connect to the front door (callout 1), and then remove the door
(callout 2).

Figure 8-2520 Release the two link arms from the front door

5. Remove two screws (callout 1).

6. Remove the two stoppers (callout 2).

7. Remove the roller (callout 3).

Figure 8-2521 Remove two screws and two stoppers and the roller

TIP: Reverse the removal steps to install the assembly.

Remove right lower cover

Follow these steps to remove right lower cover.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2189


E60165/E60175)
1. Remove four screws (callout 1).

Figure 8-2522 Remove screws

2. Release one tab (callout 1).

3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-2523 Remove cover

4. Remove one screw (callout 1).

2190 Chapter 8 Removal and replacement ENWW


5. Remove the holder (callout 2).

Figure 8-2524 Remove holder

6. Remove three screws (callout 1).

7. Release two bosses (callout 2).

8. Lift straight up to remove the right lower cover (callout 3).

NOTE: Avoid removing the right lower cover at an angle as the ribs under the cover might cause difficulty
in the removal.

Figure 8-2525 Remove right lower cover

2 3 2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2191


E60165/E60175)
1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2192 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck cassette pickup assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck cassette pickup
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-192 Part information

Part number Part description

RM2–0892–000CN Paper pick-up assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2193


E60165/E60175)
2. Remove the rear cover (callout 2).

Figure 8-2526 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-2527 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

2194 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-2528 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove cassette pickup assembly

Follow these steps to remove cassette pickup assembly.

1. Remove four screws (callout 1).

Figure 8-2529 Remove screws

2. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2195


E60165/E60175)
3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-2530 Remove cover

4. Disconnect one connector (callout 1).

Figure 8-2531 Disconnect connector

5. Remove two screws (callout 1).

2196 Chapter 8 Removal and replacement ENWW


6. Slide the cassette pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-2532 Remove cassette pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the cassette pickup assembly

Follow these steps to remove the cassette pickup assembly.

1. Remove four screws (callout 1).

Figure 8-2533 Remove screws

2. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2197


E60165/E60175)
3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-2534 Remove cover

4. Disconnect one connector (callout 1).

Figure 8-2535 Disconnect connector

5. Remove two screws (callout 1).

2198 Chapter 8 Removal and replacement ENWW


6. Slide the cassette pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-2536 Remove cassette pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2199


E60165/E60175)
Removal and replacement: 1x550–sheet paper deck cassette drive assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck cassette drive
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-193 Part information

Part number Part description

RM2–0889–000CN Cassette assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

2200 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-2537 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-2538 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2201


E60165/E60175)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-2539 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove cassette pickup assembly

Follow these steps to remove cassette pickup assembly.

1. Remove four screws (callout 1).

Figure 8-2540 Remove screws

2. Release one tab (callout 1).

2202 Chapter 8 Removal and replacement ENWW


3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-2541 Remove cover

4. Disconnect one connector (callout 1).

Figure 8-2542 Disconnect connector

5. Remove two screws (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2203


E60165/E60175)
6. Slide the cassette pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-2543 Remove cassette pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the cassette drive assembly

Follow these steps to remove the cassette drive assembly.

1. Remove two gears (callout 1).

Figure 8-2544 Remove gears

2. Disconnect four connectors (callout 1).

2204 Chapter 8 Removal and replacement ENWW


3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-2545 Release cables

1 3

4. Remove three screws (callout 1).

5. Remove the cassette drive assembly (callout 2).

Figure 8-2546 Remove cassette drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2205


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2206 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck cassette lifter drive assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck cassette lifter drive
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-194 Part information

Part number Part description

RM2–0948–000CN Lifter drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2207


E60165/E60175)
2. Remove the rear cover (callout 2).

Figure 8-2547 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-2548 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

2208 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-2549 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette pickup assembly

Follow these steps to remove the cassette pickup assembly.

1. Remove four screws (callout 1).

Figure 8-2550 Remove screws

2. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2209


E60165/E60175)
3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-2551 Remove cover

4. Disconnect one connector (callout 1).

Figure 8-2552 Disconnect connector

5. Remove two screws (callout 1).

2210 Chapter 8 Removal and replacement ENWW


6. Slide the cassette pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-2553 Remove cassette pickup assembly

1 2

TIP: Reverse the removal steps to install the assembly.

Remove the cassette drive assembly

Follow these steps to remove the cassette drive assembly.

1. Remove two gears (callout 1).

Figure 8-2554 Remove gears

2. Disconnect four connectors (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2211


E60165/E60175)
3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-2555 Release cables

1 3

4. Remove three screws (callout 1).

5. Remove the cassette drive assembly (callout 2).

Figure 8-2556 Remove cassette drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette lifter drive assembly

Follow these steps to remove the cassette lifter drive assembly.

1. Disconnect one connector (callout 1).

2. Remove two screws (callout 2).

2212 Chapter 8 Removal and replacement ENWW


3. Remove the cassette lifter drive assembly (callout 3).

Figure 8-2557 Remove cassette lifter drive assembly

3 2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2213


E60165/E60175)
2214 Chapter 8 Removal and replacement ENWW
Removal and replacement: 1x550–sheet paper deck cassette auto close assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck cassette auto close
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-195 Part information

Part number Part description

RM2–0856–000CN Auto close assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the cassette auto close assembly

Follow these steps to remove the cassette auto close assembly.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2215


E60165/E60175)
2. Remove the cassette auto close assembly (callout 2).

Figure 8-2558 Remove cassette auto close assembly

1 2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2216 Chapter 8 Removal and replacement ENWW


Removal and replacement: 1x550–sheet paper deck separation (retard) roller assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck PD retard roller
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-196 Part information

Part number Part description

RM2–6772–000CN Retard roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the separation roller assembly

Follow these steps to remove the separation roller assembly.

1. Open the right door assembly.

2. Push the lever (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2217


E60165/E60175)
3. Open the feed guide (callout 2).

Figure 8-2559 Open feed guide

2 1

4. Slide the PD retard roller assembly (callout 1) in the direction of the arrow.

5. Remove the PD retard roller assembly (callout 1).

Figure 8-2560 Remove PD retard roller assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2218 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2219


E60165/E60175)
Removal and replacement: 1x550–sheet paper deck pickup roller assembly

This document provides the procedures to remove and replace the 1x550–sheet paper deck PD pickup roller
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-197 Part information

Part number Part description

RM2-1275-000CN Paper pick-up roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the separation roller assembly

Follow these steps to remove the separation roller assembly.

1. Open the right door assembly.

2. Push the lever (callout 1).

2220 Chapter 8 Removal and replacement ENWW


3. Open the feed guide (callout 2).

Figure 8-2561 Open feed guide

2 1

4. Slide the PD retard roller assembly (callout 1) in the direction of the arrow.

5. Remove the PD retard roller assembly (callout 1).

Figure 8-2562 Remove PD retard roller assembly

Remove the pickup roller assembly

Follow these steps to remove the pickup roller assembly.

1. Open the tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2221


E60165/E60175)
Figure 8-2563 Open tab

2. Hold the tab (callout 1) and slide the PD pickup roller assembly (callout 2) in the direction of the arrow.

Figure 8-2564 Slide PD pickup roller assembly

2222 Chapter 8 Removal and replacement ENWW


3. Pull out the PD pickup roller assembly (callout 1).

Figure 8-2565 Pull out PD pickup roller assembly

4. Reverse the removal steps to install the assembly. Also use the following special installation instructions.

a. If the pickup roller replacement tool will be used, follow the procedure below for assembly.

1. Hold the replacement tool (callout 1) and the PD pickup roller assembly (callout 2) in the
direction of the arrow.

Figure 8-2566 Hold replacement tool in direction of arrow

2 1

2. Rotate the tab (callout 1) in the direction of the arrow. The shaft (callout 2) will slide to engage
with the PD pickup roller assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2223


E60165/E60175)
3. Pull out the replacement tool (callout 3).

Figure 8-2567 Remove replacement tool

2 1

4. Rotate the tab (callout 1) in the direction of arrow to close.

Figure 8-2568 Rotate tab to close

NOTE: If the pickup roller replacement tool will not be used, follow the procedure below for
assembly.

b. If the pickup roller replacement tool will not be used, follow the procedure below for assembly.

1. Make sure that the tab (callout 2) of the shaft (callout 1) is in the correct position.

2224 Chapter 8 Removal and replacement ENWW


Figure 8-2569 Correct position of tab

Figure 8-2570 Incorrect position of tab

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2225


E60165/E60175)
2. If the tab (callout 2) of the shaft (callout 1) is not positioned correctly, slide the shaft (callout 1)
in the direction of the arrow to set in correct position.

Figure 8-2571 Slide shaft in direction of arrow

3. Insert the hook (callout 1) of the PD pickup roller assembly into the plate (callout 2).

Figure 8-2572 Insert hook

2
1

2
1

2226 Chapter 8 Removal and replacement ENWW


4. Check condition of the PD pickup roller assembly to make the sure hook is correctly inserted to
the plate.

Figure 8-2573 Correct position of roller

NOTE: The hook of the PD pickup roller assembly (callout 1) is not properly hooked, and the
roller (callout 2) is hanging loosely.

Figure 8-2574 Incorrect position of roller

5. Rotate the tab (callout 1) in the direction that the arrow indicates and slide the shaft (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2227


E60165/E60175)
6. Rotate the tab (callout 3) in the direction that the arrow indicates and close.

Figure 8-2575 Rotate tab in direction of arrow

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions for the PD retard roller assembly.

2228 Chapter 8 Removal and replacement ENWW


1. Insert the boss (callout 1) in the PD retard roller assembly hole (callout 2).

Figure 8-2576 PD retard roller assembly hole

1 2
Figure 8-2577 PD retard roller assembly correct position

2. Use the following instructions for using the retard roller replacement tool.

a. Open the right door assembly.

b. Push the lever.

c. Open the feed guide.

d. Insert the retard roller replacement tool (callout 1) to the PD retard roller assembly (callout 2).

e. Slide the PD retard roller assembly (callout 2) in the direction of the arrow to remove.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2229


E60165/E60175)
Figure 8-2578 Remove PD retard roller assembly

Continue to reverse the removal steps to finish installing the assembly

Also use the following special installation instructions for the PD retard roller assembly.

When using the retard roller replacement tool, follow the procedure below for assembly.

1. Insert the retard roller replacement tool (callout 1) in the PD retard roller assembly (callout 2).

Figure 8-2579 PD retard roller assembly hole

2230 Chapter 8 Removal and replacement ENWW


2. Insert the boss (callout 1) in the PD retard roller assembly hole (callout 2).

Figure 8-2580 Insert boss

1 2

3. Slide the PD retard roller assembly (callout 1) in the direction of the arrow.

4. Pull out the retard roller replacement tool (callout 2).

Figure 8-2581 Remove retard roller replacement tool

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2231


E60165/E60175)
Removal and replacement: 1x550–sheet paper deck controller PCA

This document provides the procedures to remove and replace the 1x550–sheet paper deck controller PCA.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-198 Part information

Part number Part description

RM2–8827–000CN Paper deck controller PCB assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

2232 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-2582 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the paper deck controller PCA

Follow these steps to remove the paper deck controller PCA.

1. Disconnect all the connectors on the paper deck controller PCA.

2. Remove two screws (callout 1).

3. Release two tabs (callout 2).

4. Remove the paper deck controller PCA (callout 3).

Figure 8-2583 Remove paper deck controller PCA

1 2

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2233


E60165/E60175)
Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2234 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550-sheet paper deck
Learn how to remove and replace the 3x550-sheet paper deck parts and assemblies.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2235


E60165/E60175)
Removal and replacement: 3x550–sheet paper deck rear cover

This document provides the procedures to remove and replace the 3x550–sheet paper deck rear cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-199 Part information

Part number Part description

RC4–8954–000CN Rear cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

2236 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-2584 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2237


E60165/E60175)
Removal and replacement: 3x550–sheet paper deck left cover

This document provides the procedures to remove and replace the 3x550–sheet paper deck left cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-200 Part information

Part number Part description

RC4–8941–000CN Left cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2238 Chapter 8 Removal and replacement ENWW


Figure 8-2585 Remove screw

2. Release five tabs (callout 1).

3. Remove the left cover (callout 2).

Figure 8-2586 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2239


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2240 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck right door assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck right door
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-201 Part information

Part number Part description

RM2–0939–000CN Right door assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2241


E60165/E60175)
3. Remove the stopper (callout 2).

Figure 8-2587 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-2588 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2242 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2243


E60165/E60175)
Removal and replacement: 3x550–sheet paper deck front lower cover

This document provides the procedures to remove and replace the 3x550–sheet paper deck front lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-202 Part information

Part number Part description

RC4–8946–000CN Front bottom cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the front lower cover

Follow these steps to remove the front lower cover.

1. Open the front door assembly.

2. Remove one M4 screw (callout 1).

3. Remove one M3 screw (callout 2).

4. Release two tabs (callout 3).

2244 Chapter 8 Removal and replacement ENWW


5. Lift straight up to remove the front lower cover (callout 4).

NOTE: Avoid removing the front lower cover at an angle as the ribs under the cover might cause difficulty
in the removal.

Figure 8-2589 Remove the front lower cover

4 2
1

3
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2245


E60165/E60175)
NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2246 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck left lower cover

This document provides the procedures to remove and replace the 3x550–sheet paper deck left lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-203 Part information

Part number Part description

RC4–8942–000CN Left lower cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2247


E60165/E60175)
2. Remove the rear cover (callout 2).

Figure 8-2590 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

Figure 8-2591 Remove screw

2. Release five tabs (callout 1).

2248 Chapter 8 Removal and replacement ENWW


3. Remove the left cover (callout 2).

Figure 8-2592 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Remove front lower cover

Follow these steps to remove front lower cover.

1. Remove one M4 screw (callout 1).

2. Remove one M3 screw (callout 2).

3. Release two tabs (callout 3).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2249


E60165/E60175)
4. Lift straight up to remove the front lower cover (callout 4).

NOTE: Avoid removing the front lower cover at an angle as the ribs under the cover might cause difficulty
in the removal.

Figure 8-2593 Remove two screw and release two tabs and remove the front lower cover

1 3 2

Remove the left lower cover

Follow these steps to remove the left lower cover.

1. Remove three screws (callout 1).

2. Release two bosses (callout 2).

2250 Chapter 8 Removal and replacement ENWW


3. Lift straight up to remove the left lower cover (callout 3).

NOTE: Avoid removing the left lower cover at an angle as the ribs under the cover might cause difficulty in
the removal.

Figure 8-2594 Remove the left lower cover

2 3 2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2251


E60165/E60175)
NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2252 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck right lower cover

This document provides the procedures to remove and replace the 3x550–sheet paper deck right lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-204 Part information

Part number Part description

RC4–8943–000CN Right lower cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2253


E60165/E60175)
2. Remove the rear cover (callout 2).

Figure 8-2595 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

Figure 8-2596 Remove screw

2. Release five tabs (callout 1).

2254 Chapter 8 Removal and replacement ENWW


3. Remove the left cover (callout 2).

Figure 8-2597 Remove left cover

TIP: Reverse the removal steps to install the assembly.

Remove front lower cover

Follow these steps to remove front lower cover.

1. Remove one M4 screw (callout 1).

2. Remove one M3 screw (callout 2).

3. Release two tabs (callout 3).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2255


E60165/E60175)
4. Lift straight up to remove the front lower cover (callout 4).

NOTE: Avoid removing the front lower cover at an angle as the ribs under the cover might cause difficulty
in the removal.

Figure 8-2598 Remove two screw and release two tabs and remove the front lower cover

1 3 2

Remove right lower cover

Follow these steps to remove right lower cover.

1. Remove four screws (callout 1).

Figure 8-2599 Remove screws

2. Release one tab (callout 1).

2256 Chapter 8 Removal and replacement ENWW


3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-2600 Remove cover

4. Remove three screws (callout 1).

5. Release two bosses (callout 2).

6. Lift straight up to remove the right lower cover (callout 2).

NOTE: Avoid removing the right lower cover at an angle as the ribs under the cover might cause difficulty
in the removal.

Figure 8-2601 Remove right lower cover

2 3 2

7. Remove three screws (callout 1).

8. Release two bosses (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2257


E60165/E60175)
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2258 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck cassette 1, 2, and 3 pickup assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette pickup
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-205 Part information

Part number Part description

RM2–0892–000CN Paper pick-up assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2259


E60165/E60175)
2. Remove the rear cover (callout 2).

Figure 8-2602 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-2603 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

2260 Chapter 8 Removal and replacement ENWW


5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-2604 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 2 pickup assembly

Follow these steps to remove the cassette 2 pickup assembly.

1. Remove four screws (callout 1).

Figure 8-2605 Remove screws

2. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2261


E60165/E60175)
3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-2606 Remove cover

4. Disconnect one connector (callout 1).

5. Remove two screws (callout 2).

6. Slide the cassette 1 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 2 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 3 pickup assembly (callout 3) in the direction of the arrow to remove.

Figure 8-2607 Remove cassette pickup assembly

1
2
4

1
2
5
1
2

TIP: Reverse the removal steps to install the assembly.

2262 Chapter 8 Removal and replacement ENWW


Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2263


E60165/E60175)
Removal and replacement: 3x550–sheet paper deck cassette 1 drive assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 1 drive
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-206 Part information

Part number Part description

RM2–0875–000CN Feeder drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

2264 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-2608 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-2609 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2265


E60165/E60175)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-2610 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 1 pickup assembly

Follow these steps to Remove the cassette 1 pickup assembly.

1. Remove four screws (callout 1).

Figure 8-2611 Remove screws

2. Release one tab (callout 1).

2266 Chapter 8 Removal and replacement ENWW


3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-2612 Remove cover

4. Disconnect one connector (callout 1).

5. Remove two screws (callout 2).

6. Slide the cassette 1 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 2 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 3 pickup assembly (callout 3) in the direction of the arrow to remove.

Figure 8-2613 Remove cassette pickup assembly

1
2
4

1
2
5
1
2

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2267


E60165/E60175)
Remove the cassette drive assembly

Follow these steps to remove the cassette drive assembly.

1. Remove two gears (callout 1).

Figure 8-2614 Remove gears

2. Disconnect four connectors (callout 1).

3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-2615 Release cables

1 3

4. Remove three screws (callout 1).

2268 Chapter 8 Removal and replacement ENWW


5. Remove the cassette drive assembly (callout 2).

Figure 8-2616 Remove cassette drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2269


E60165/E60175)
Removal and replacement: 3x550–sheet paper deck cassette 2 drive assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 2 drive
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-207 Part information

Part number Part description

RM2–0875–000CN Feeder drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

2270 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-2617 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-2618 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2271


E60165/E60175)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-2619 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 2 pickup assembly

Follow these steps to remove the cassette 2 pickup assembly.

1. Remove four screws (callout 1).

Figure 8-2620 Remove screws

2. Release one tab (callout 1).

2272 Chapter 8 Removal and replacement ENWW


3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-2621 Remove cover

4. Disconnect one connector (callout 1).

5. Remove two screws (callout 2).

6. Slide the cassette 1 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 2 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 3 pickup assembly (callout 3) in the direction of the arrow to remove.

Figure 8-2622 Remove cassette pickup assembly

1
2
4

1
2
5
1
2

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2273


E60165/E60175)
Remove the cassette 2 drive assembly

Follow these steps to remove the cassette 2 drive assembly.

1. Remove two gears (callout 1).

Figure 8-2623 Remove gears

2. Disconnect four connectors (callout 1).

3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-2624 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

2274 Chapter 8 Removal and replacement ENWW


5. Remove the cassette 2 drive assembly (callout 2).

Figure 8-2625 Remove cassette 2 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2275


E60165/E60175)
Removal and replacement: 3x550–sheet paper deck cassette 3 drive assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 3 drive
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-208 Part information

Part number Part description

RM2–0875–000CN Feeder drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

2276 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-2626 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove right door assembly

Follow these steps to remove right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-2627 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2277


E60165/E60175)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-2628 Remove link arm

2
1

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 3 pickup assembly

Follow these steps to remove the cassette 3 pickup assembly.

1. Remove two gears (callout 1).

Figure 8-2629 Remove gears

2. Disconnect four connectors (callout 1).

2278 Chapter 8 Removal and replacement ENWW


3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-2630 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

5. Remove the cassette 2 drive assembly (callout 2).

Figure 8-2631 Remove cassette 2 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 3 drive assembly

Follow these steps to remove the cassette 3 drive assembly.

1. Remove two gears (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2279


E60165/E60175)
Figure 8-2632 Remove gears

2. Disconnect three connectors (callout 1).

3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-2633 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

2280 Chapter 8 Removal and replacement ENWW


5. Remove the cassette 3 drive assembly (callout 2).

Figure 8-2634 Remove cassette 3 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2281


E60165/E60175)
Removal and replacement: 3x550–sheet paper deck cassette 1 lifter drive assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 1 lifter
drive assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-209 Part information

Part number Part description

RM2–0948–000CN Lifter drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

2282 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-2635 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-2636 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2283


E60165/E60175)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-2637 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 1 pickup assembly

Follow these steps to Remove the cassette 1 pickup assembly.

1. Remove four screws (callout 1).

Figure 8-2638 Remove screws

2. Release one tab (callout 1).

2284 Chapter 8 Removal and replacement ENWW


3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-2639 Remove cover

4. Disconnect one connector (callout 1).

5. Remove two screws (callout 2).

6. Slide the cassette 1 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 2 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 3 pickup assembly (callout 3) in the direction of the arrow to remove.

Figure 8-2640 Remove cassette pickup assembly

1
2
4

1
2
5
1
2

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2285


E60165/E60175)
Remove the cassette drive assembly

Follow these steps to remove the cassette drive assembly.

1. Remove two gears (callout 1).

Figure 8-2641 Remove gears

2. Disconnect four connectors (callout 1).

3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-2642 Release cables

1 3

4. Remove three screws (callout 1).

2286 Chapter 8 Removal and replacement ENWW


5. Remove the cassette drive assembly (callout 2).

Figure 8-2643 Remove cassette drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette lifter drive assembly

Follow these steps to remove the cassette lifter drive assembly.

1. Disconnect one connector (callout 1).

2. Remove two screws (callout 2).

3. Remove the cassette lifter drive assembly (callout 3).

Figure 8-2644 Remove cassette 1 lifter drive assembly

3 2 1

4. Reverse the removal steps to install the assembly. Also use the following special installation instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2287


E60165/E60175)
NOTE: Continue to reverse the removal steps to finish installing the assembly.

Special installation instructions: Cassette lifter drive assembly

▲ Make sure that the lever (callout 2) is in the correct position when installing the cassette 1 lifter drive
assembly (callout 1).

Figure 8-2645 Correct lever position

2 1

Figure 8-2646 Incorrect lever position

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2288 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2289


E60165/E60175)
Removal and replacement: 3x550–sheet paper deck cassette 2 lifter drive assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 2 lifter
drive assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-210 Part information

Part number Part description

RM2–0948–000CN Lifter drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

2290 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-2647 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-2648 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2291


E60165/E60175)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-2649 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 2 pickup assembly

Follow these steps to remove the cassette 2 pickup assembly.

1. Remove four screws (callout 1).

Figure 8-2650 Remove screws

2. Release one tab (callout 1).

2292 Chapter 8 Removal and replacement ENWW


3. Unhook one spring (callout 2) and remove the cover (callout 3) together.

Figure 8-2651 Remove cover

4. Disconnect one connector (callout 1).

5. Remove two screws (callout 2).

6. Slide the cassette 1 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 2 pickup assembly (callout 3) in the direction of the arrow to remove.

Slide the cassette 3 pickup assembly (callout 3) in the direction of the arrow to remove.

Figure 8-2652 Remove cassette pickup assembly

1
2
4

1
2
5
1
2

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2293


E60165/E60175)
Remove the cassette 2 drive assembly

Follow these steps to remove the cassette 2 drive assembly.

1. Remove two gears (callout 1).

Figure 8-2653 Remove gears

2. Disconnect four connectors (callout 1).

3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-2654 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

2294 Chapter 8 Removal and replacement ENWW


5. Remove the cassette 2 drive assembly (callout 2).

Figure 8-2655 Remove cassette 2 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 2 lifter drive assembly

Follow these steps to remove the cassette 2 lifter drive assembly.

1. Disconnect one connector (callout 1).

2. Remove two screws (callout 2).

3. Remove the cassette lifter drive assembly (callout 3).

Figure 8-2656 Remove cassette 3 lifter drive assembly

3 2 1

4. Reverse the removal steps to install the assembly. Also use the following special installation instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2295


E60165/E60175)
NOTE: Continue to reverse the removal steps to finish installing the assembly.

Special installation instructions: Cassette lifter drive assembly

▲ Make sure that the lever (callout 2) is in the correct position when installing the cassette lifter drive
assembly (callout 1).

Figure 8-2657 Correct lever position

2 1

Figure 8-2658 Incorrect lever position

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2296 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2297


E60165/E60175)
Removal and replacement: 3x550–sheet paper deck cassette 3 lifter drive assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 3 lifter
drive assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-211 Part information

Part number Part description

RM2–0948–000CN Lifter drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

2298 Chapter 8 Removal and replacement ENWW


2. Remove the rear cover (callout 2).

Figure 8-2659 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the right door assembly

Follow these steps to remove the right door assembly.

1. Open the right door assembly.

2. Release one tab (callout 1).

3. Remove the stopper (callout 2).

Figure 8-2660 Remove stopper

4. Hold up the right door assembly (callout 1) and remove it from the shafts (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2299


E60165/E60175)
5. Remove the link arm (callout 3) from the right door assembly (callout 1).

Figure 8-2661 Remove link arm

2
1

3
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 3 pickup assembly

Follow these steps to remove the cassette 3 pickup assembly.

1. Remove two gears (callout 1).

Figure 8-2662 Remove gears

2. Disconnect four connectors (callout 1).

2300 Chapter 8 Removal and replacement ENWW


3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-2663 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

5. Remove the cassette 2 drive assembly (callout 2).

Figure 8-2664 Remove cassette 2 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 3 drive assembly

Follow these steps to remove the cassette 3 drive assembly.

1. Remove two gears (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2301


E60165/E60175)
Figure 8-2665 Remove gears

2. Disconnect three connectors (callout 1).

3. Release the cable (callout 3) from the cable clamps (callout 2).

Figure 8-2666 Disconnect connectors and release cable

1 3

4. Remove three screws (callout 1).

2302 Chapter 8 Removal and replacement ENWW


5. Remove the cassette 3 drive assembly (callout 2).

Figure 8-2667 Remove cassette 3 drive assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the cassette 3 lifter drive assembly

Follow these steps to remove the cassette 3 lifter drive assembly.

1. Disconnect one connector (callout 1).

2. Remove two screws (callout 2).

3. Remove the cassette 3 lifter drive assembly (callout 3).

Figure 8-2668 Remove cassette 3 lifter drive assembly

3 2 1

4. Reverse the removal steps to install the assembly. Also use the following special installation instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2303


E60165/E60175)
NOTE: Continue to reverse the removal steps to finish installing the assembly.

Special installation instructions: Cassette lifter drive assembly

▲ Make sure that the lever (callout 2) is in the correct position when installing the cassette lifter drive
assembly (callout 1).

Figure 8-2669 Correct lever position

2 1

Figure 8-2670 Incorrect lever position

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2304 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2305


E60165/E60175)
Removal and replacement: 1x550–sheet paper deck cassette 1, 2, and 3 auto close assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 1, 2, and 3
auto close assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-212 Part information

Part number Part description

RM2–0856–000CN Auto close assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the cassette auto close assembly

Follow these steps to remove the cassette auto close assembly.

1. Remove one screw (callout 1).

2306 Chapter 8 Removal and replacement ENWW


2. Remove the cassette 1, 2, or 3 auto close assembly (callout 2).

Figure 8-2671 Remove cassette 1, 2, or 3 auto close assembly

2
1

3
1

4
1

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2307


E60165/E60175)
Removal and replacement: 3x550–sheet paper deck cassette 1,2, 3 separation (retard) roller assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 1, 2, and 3
PD retard roller assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-213 Part information

Part number Part description

RM2–6772–000CN Retard roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the separation roller assembly

Follow these steps to remove the separation roller assembly.

1. Open the right door assembly.

2. Push the lever (callout 1).

2308 Chapter 8 Removal and replacement ENWW


3. Open the feed guide (callout 2).

Figure 8-2672 Open feed guide

2 1

4. Slide the PD retard roller assembly (callout 1) in the direction of the arrow.

5. Remove the PD retard roller assembly (callout 1).

Figure 8-2673 Remove PD retard roller assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2309


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

2310 Chapter 8 Removal and replacement ENWW


Removal and replacement: 3x550–sheet paper deck cassette 1, 2, and 3 pickup roller assembly

This document provides the procedures to remove and replace the 3x550–sheet paper deck cassette 1, 2, and 3
PD pickup roller assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-214 Part information

Part number Part description

RM2-1275-000CN Paper pick-up roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the cassette 1, 2, or 3 pickup roller assembly

Follow these steps to Remove the cassette 1, 2, or 3 pickup roller assembly.

1. Open the tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2311


E60165/E60175)
Figure 8-2674 Open tab

2. Hold the tab (callout 1) and slide the PD pickup roller assembly (callout 2) in the direction of the arrow.

Figure 8-2675 Slide PD pickup roller assembly

2312 Chapter 8 Removal and replacement ENWW


3. Pull out the PD pickup roller assembly (callout 1).

Figure 8-2676 Pull out PD pickup roller assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2313


E60165/E60175)
2314 Chapter 8 Removal and replacement ENWW
Removal and replacement: 3x550–sheet paper deck controller PCA

This document provides the procedures to remove and replace the 3x550–sheet paper deck controller PCA.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-215 Part information

Part number Part description

RM2-8807-000CN Paper deck controller PCB assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

The printer MFP model is shown in this procedure. However, the instructions are correct for all printer models.

1. Remove one screw (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2315


E60165/E60175)
2. Remove the rear cover (callout 2).

Figure 8-2677 Remove rear cover

TIP: Reverse the removal steps to install the assembly.

Remove the paper deck controller PCA

Follow these steps to remove the paper deck controller PCA.

1. Disconnect all the connectors on the paper deck controller PCA.

2. Remove two screws (callout 1).

3. Release two tabs (callout 2).

4. Remove the paper deck controller PCA (callout 3).

Figure 8-2678 Remove paper deck controller PCA

1 2

2316 Chapter 8 Removal and replacement ENWW


Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2317


E60165/E60175)
Removal and replacement: 2,100-sheet paper deck
Learn how to remove and replace the 2,100-sheet paper deck parts and assemblies.

2318 Chapter 8 Removal and replacement ENWW


Removal and replacement: 2,100-sheet paper deck front door assembly

This document provides the procedures to remove and replace the 2,100-sheet paper deck front door assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-216 Part information

Part number Part description

RM2–1150–000CN Front door assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the front door assembly

Follow these steps to remove the front door assembly.

1. Open the front door assembly (callout 1).

2. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2319


E60165/E60175)
3. Hold up the front door assembly (callout 1) and remove.

Figure 8-2679 Remove front door assembly

2320 Chapter 8 Removal and replacement ENWW


4. Remove the link (callout 2) from the front door assembly (callout 1).

Figure 8-2680 Remove link

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2321


E60165/E60175)
Removal and replacement: 2,100-sheet paper deck right cover

This document provides the procedures to remove and replace the 2,000–sheet paper deck right cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-217 Part information

Part number Part description

RC4–9831–000CN Right cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the right cover

Follow these steps to remove the right cover.

1. Open the rear door assembly.

2322 Chapter 8 Removal and replacement ENWW


2. Remove one screw (callout 1).

Figure 8-2681 Remove screw

3. Release eight tabs (callout 1).

4. Remove the right cover (callout 2).

Figure 8-2682 Remove right cover

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2323


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2324 Chapter 8 Removal and replacement ENWW


Removal and replacement: 2,100-sheet paper deck left cover

This document provides the procedures to remove and replace the 2,100–sheet paper deck left cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-218 Part information

Part number Part description

RC4–9830–000CN Left cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the front door assembly

Follow these steps to remove the front door assembly.

1. Open the front door assembly (callout 1).

2. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2325


E60165/E60175)
3. Hold up the front door assembly (callout 1) and remove.

Figure 8-2683 Remove front door assembly

2326 Chapter 8 Removal and replacement ENWW


4. Remove the link (callout 2) from the front door assembly (callout 1).

Figure 8-2684 Remove link

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

Figure 8-2685 Remove screw

2. Release six tabs (callout 1).

3. Release one boss (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2327


E60165/E60175)
4. Remove the left cover (callout 3).

Figure 8-2686 Remove left cover

1 2

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2328 Chapter 8 Removal and replacement ENWW


Removal and replacement: 2,100-sheet paper deck rear door assembly/rear lower cover

This document provides the procedures to remove and replace the 2,100–sheet paper deck rear door assembly/
rear lower cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-219 Part information

Part number Part description

RC4-8595-000CN Rear door assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the front door assembly

Follow these steps to remove the front door assembly.

1. Open the front door assembly (callout 1).

2. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2329


E60165/E60175)
3. Hold up the front door assembly (callout 1) and remove.

Figure 8-2687 Remove front door assembly

2330 Chapter 8 Removal and replacement ENWW


4. Remove the link (callout 2) from the front door assembly (callout 1).

Figure 8-2688 Remove link

Remove the right cover

Follow these steps to remove the right cover.

1. Open the rear door assembly.

2. Remove one screw (callout 1).

Figure 8-2689 Remove screw

3. Release eight tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2331


E60165/E60175)
4. Remove the right cover (callout 2).

Figure 8-2690 Remove right cover

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

Figure 8-2691 Remove screw

2. Release six tabs (callout 1).

3. Release one boss (callout 2).

2332 Chapter 8 Removal and replacement ENWW


4. Remove the left cover (callout 3).

Figure 8-2692 Remove left cover

1 2

Remove the rear door assembly/rear lower cover

Follow these steps to remove the rear door assembly/rear lower cover.

1. Remove one screw (callout 1).

Figure 8-2693 Remove screw

2. Release five tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2333


E60165/E60175)
3. Remove the rear door assembly (callout 2) and the rear lower cover (callout 3) together.

Figure 8-2694 Remove rear door assembly and rear lower cover

4. Remove two shafts (callout 1).

5. Remove the rear lower cover (callout 3) from the rear door assembly (callout 2).

Figure 8-2695 Remove rear door assembly and rear lower cover

2 1

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2334 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2335


E60165/E60175)
Removal and replacement: 2,100-sheet paper deck pickup assembly

This document provides the procedures to remove and replace the 2,100–sheet paper deck pickup assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-220 Part information

Part number Part description

RM2–1169–000CN Paper pick-up assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the front door assembly

Follow these steps to remove the front door assembly.

1. Open the front door assembly (callout 1).

2. Release one tab (callout 2).

2336 Chapter 8 Removal and replacement ENWW


3. Hold up the front door assembly (callout 1) and remove.

Figure 8-2696 Remove front door assembly

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2337


E60165/E60175)
4. Remove the link (callout 2) from the front door assembly (callout 1).

Figure 8-2697 Remove link

Remove the right cover

Follow these steps to remove the right cover.

1. Open the rear door assembly.

2. Remove one screw (callout 1).

Figure 8-2698 Remove screw

3. Release eight tabs (callout 1).

2338 Chapter 8 Removal and replacement ENWW


4. Remove the right cover (callout 2).

Figure 8-2699 Remove right cover

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

Figure 8-2700 Remove screw

2. Release six tabs (callout 1).

3. Release one boss (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2339


E60165/E60175)
4. Remove the left cover (callout 3).

Figure 8-2701 Remove left cover

1 2

Remove the pickup assembly

Follow these steps to remove the pickup assembly.

1. Release the cable (callout 2) from the boss (callout 1).

Figure 8-2702 Release cable

2. Remove one screw (callout 1).

3. Release two tabs (callout 2).

4. Remove the cover (callout 3).

2340 Chapter 8 Removal and replacement ENWW


5. Disconnect one connector (callout 4).

Figure 8-2703 Disconnect connector

6. Remove one screw (callout 1).

Figure 8-2704 Remove screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2341


E60165/E60175)
7. Remove the link (callout 1).

Figure 8-2705 Remove link

1
8. Remove two screws (callout 1).

9. Slide the pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-2706 Remove pickup assembly

1 2

Special installtion instructions: Cartridge door

▲ Make sure that the sensor flag (callout 1) and the release lever (callout 2) of the pickup assembly are
in the correct position (callout 3), not the incorrect position (callout 4).

NOTE: Continue to reverse the removal steps to finish installing the assembly.

2342 Chapter 8 Removal and replacement ENWW


Figure 8-2707 Sensor flag and release lever positions

1 3 2 1 4 2

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2343


E60165/E60175)
Removal and replacement: 2,100-sheet paper deck drive assembly

This document provides the procedures to remove and replace the 2,100–sheet paper deck drive assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-221 Part information

Part number

RM2–0875–000CN Feeder drive assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the front door assembly

Follow these steps to remove the front door assembly.

1. Open the front door assembly (callout 1).

2. Release one tab (callout 2).

2344 Chapter 8 Removal and replacement ENWW


3. Hold up the front door assembly (callout 1) and remove.

Figure 8-2708 Remove front door assembly

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2345


E60165/E60175)
4. Remove the link (callout 2) from the front door assembly (callout 1).

Figure 8-2709 Remove link

Remove the right cover

Follow these steps to remove the right cover.

1. Open the rear door assembly.

2. Remove one screw (callout 1).

Figure 8-2710 Remove screw

3. Release eight tabs (callout 1).

2346 Chapter 8 Removal and replacement ENWW


4. Remove the right cover (callout 2).

Figure 8-2711 Remove right cover

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

Figure 8-2712 Remove screw

2. Release six tabs (callout 1).

3. Release one boss (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2347


E60165/E60175)
4. Remove the left cover (callout 3).

Figure 8-2713 Remove left cover

1 2

Remove the pickup assembly

Follow these steps to remove the pickup assembly.

1. Release the cable (callout 2) from the boss (callout 1).

Figure 8-2714 Release cable

2. Remove one screw (callout 1).

3. Release two tabs (callout 2).

4. Remove the cover (callout 3).

2348 Chapter 8 Removal and replacement ENWW


5. Disconnect one connector (callout 4).

Figure 8-2715 Disconnect connector

6. Remove one screw (callout 1).

Figure 8-2716 Remove screw

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2349


E60165/E60175)
7. Remove the link (callout 1).

Figure 8-2717 Remove link

1
8. Remove two screws (callout 1).

9. Slide the pickup assembly (callout 2) in the direction of the arrow to remove.

Figure 8-2718 Remove pickup assembly

1 2

Special installtion instructions: Cartridge door

▲ Make sure that the sensor flag (callout 1) and the release lever (callout 2) of the pickup assembly are
in the correct position (callout 3), not the incorrect position (callout 4).

NOTE: Continue to reverse the removal steps to finish installing the assembly.

2350 Chapter 8 Removal and replacement ENWW


Figure 8-2719 Sensor flag and release lever positions

1 3 2 1 4 2

Remove the drive assembly

Follow these steps to remove the drive assembly.

1. Remove two gears (callout 1).

Figure 8-2720 Remove two gears

2. Disconnect three connectors (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2351


E60165/E60175)
3. Release cables (callout 3) from cable clamps (callout 2).

Figure 8-2721 Release cables


1 2

3 1

4. Remove one screw (callout 1).

5. Remove the plate (callout 2).

Figure 8-2722 Remove plate

2 1

6. Remove three screws (callout 1).

2352 Chapter 8 Removal and replacement ENWW


7. Remove the drive assembly (callout 2).

Figure 8-2723 Remove drive assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2353


E60165/E60175)
Removal and replacement: 2,100-sheet paper deck separation (retard) roller assembly

This document provides the procedures to remove and replace the 2,100–sheet paper deck HCI retard roller
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-222 Part information

Part number Part description

RM2–6672–000CN Retard roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the separation roller assembly

Follow these steps to remove the separation roller assembly.

1. Open the right door assembly.

2. Push the lever (callout 1).

2354 Chapter 8 Removal and replacement ENWW


3. Open the feed guide (callout 2).

Figure 8-2724 Open feed guide

2 1

4. Slide the PD retard roller assembly (callout 1) in the direction of the arrow.

5. Remove the PD retard roller assembly (callout 1).

Figure 8-2725 Remove PD retard roller assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2355


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

2356 Chapter 8 Removal and replacement ENWW


Removal and replacement: 2,100-sheet paper deck pickup roller assembly

This document provides the procedures to remove and replace the 2,100–sheet paper deck HCI pickup roller
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-223 Part information

Part number Part description

RM2-1275-000CN Paper pick-up roller assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the HCI pickup roller assembly

Follow these steps to remove the HCI pickup roller assembly.

1. Open the tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2357


E60165/E60175)
Figure 8-2726 Open tab

2. Hold the tab (callout 1) and slide the HCI pickup roller assembly (callout 2) in the direction of the arrow.

Figure 8-2727 Slide HCI pickup roller assembly

2358 Chapter 8 Removal and replacement ENWW


3. Pull out the HCI pickup roller assembly (callout 1).

Figure 8-2728 Pull out HCI pickup roller assembly

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Reverse the removal steps to install the assembly

Also use the following special installation instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2359


E60165/E60175)
2360 Chapter 8 Removal and replacement ENWW
Removal and replacement: 2,100-sheet paper deck controller PCA

This document provides the procedures to remove and replace the 2,100–sheet paper deck HCI controller PCA.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-224 Part information

Part number Part description

RM2-8917-000CN HCI controller PCB assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the front door assembly

Follow these steps to remove the front door assembly.

1. Open the front door assembly (callout 1).

2. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2361


E60165/E60175)
3. Hold up the front door assembly (callout 1) and remove.

Figure 8-2729 Remove front door assembly

2362 Chapter 8 Removal and replacement ENWW


4. Remove the link (callout 2) from the front door assembly (callout 1).

Figure 8-2730 Remove link

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

Figure 8-2731 Remove screw

2. Release six tabs (callout 1).

3. Release one boss (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2363


E60165/E60175)
4. Remove the left cover (callout 3).

Figure 8-2732 Remove left cover

1 2

Remove the HCI controller PCA

Follow these steps to remove the HCI controller PCA.

1. Disconnect all connectors on the HCI controller PCA.

2. Remove two screws (callout 1).

3. Release two tabs (callout 2).

4. Remove the HCI controller PCA (callout 3).

Figure 8-2733 Remove HCI controller PCA

1 2

TIP: Reverse the removal steps to install the assembly.

2364 Chapter 8 Removal and replacement ENWW


Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2365


E60165/E60175)
Removal and replacement: Output accessories
Learn how to remove and replace the output accessories.

2366 Chapter 8 Removal and replacement ENWW


Removal and replacement: 5-bin staple stacker multi-bin mailbox
Learn how to remove and replace the 5-bin staple stacker multi-bin mailbox parts and assemblies.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2367


E60165/E60175)
Removal and replacement: Staple stacker multi-bin mailbox (5-bin) rear upper cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox rear upper
cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-225 Part information

Part number Part description

RC4–9579–000CN Rear upper cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

2368 Chapter 8 Removal and replacement ENWW


4. Remove the rear upper cover (callout 3).

Figure 8-2734 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2369


E60165/E60175)
Removal and replacement: Staple stacker multi-bin mailbox (5-bin) top cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox top cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-226 Part information

Part number Part description

RL2–1827–000CN Upper cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2370 Chapter 8 Removal and replacement ENWW


2. Remove one screw (callout 1).

Figure 8-2735 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2736 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2371


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2372 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (5-bin) staple cover/staple door

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox staple
cover/staple door.

How To Remove the SSMBM Staple Cover

How To Remove the SSMBM Stapler Door

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-227 Part information

Part number Part description

RC4–9575–000CN Staple door

RC4–9582–000CN Staple cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2373


E60165/E60175)
2. Remove one screw (callout 1).

Figure 8-2737 Remove one screw

3. Release four tabs (callout 1).

4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2738 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

2374 Chapter 8 Removal and replacement ENWW


6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2739 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2375


E60165/E60175)
Removal and replacement: Staple stacker multi-bin mailbox (5-bin) left corner cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox left corner
cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-228 Part information

Part number Part description

RC4–9442–000CN Left corner cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

2376 Chapter 8 Removal and replacement ENWW


4. Remove the rear upper cover (callout 3).

Figure 8-2740 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2741 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2377


E60165/E60175)
4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2742 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2743 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

2378 Chapter 8 Removal and replacement ENWW


1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2379


E60165/E60175)
Removal and replacement: Staple stacker multi-bin mailbox (5-bin) left cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox left cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-229 Part information

Part number Part description

RC4–9440–000CN Left cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

2380 Chapter 8 Removal and replacement ENWW


4. Remove the rear upper cover (callout 3).

Figure 8-2744 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2745 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2381


E60165/E60175)
4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2746 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2747 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

2382 Chapter 8 Removal and replacement ENWW


1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2748 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2383


E60165/E60175)
NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2384 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (5-bin) rear cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox rear cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-230 Part inforamtion

Part number Part description

RC4–9446–000CN Rear stapler cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2385


E60165/E60175)
4. Remove the rear upper cover (callout 3).

Figure 8-2749 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2750 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

2386 Chapter 8 Removal and replacement ENWW


4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2751 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2752 Remove one screw

3. Release four tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2387


E60165/E60175)
4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2753 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2754 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

2388 Chapter 8 Removal and replacement ENWW


2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2755 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the rear cover

Follow these steps to remove the rear cover.

1. Release the cable (callout 2) from the cable guide (callout 1).

2. Release one tab (callout 3).

3. Remove the inner cover (callout 4).

Figure 8-2756 Remove inner cover

3
1

4. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2389


E60165/E60175)
5. Slide the rear cover (callout 2) in the direction of the arrow to remove.

Figure 8-2757 Remove rear cover

1 2

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2390 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (5-bin) left inner cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox left inner
cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-231 Part information

Part number Part description

RC4–9443–000CN Left inner cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2391


E60165/E60175)
4. Remove the rear upper cover (callout 3).

Figure 8-2758 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2759 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

2392 Chapter 8 Removal and replacement ENWW


4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2760 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2761 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2393


E60165/E60175)
1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2762 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

Remove the left inner cover

Follow these steps to remove the left inner cover.

1. Remove one screw (callout 1).

2. Remove the left inner cover (callout 2).

Figure 8-2763 Remove left inner cover

TIP: Reverse the removal steps to install the assembly.

2394 Chapter 8 Removal and replacement ENWW


Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2395


E60165/E60175)
Removal and replacement: Staple stacker multi-bin mailbox (5-bin) right inner cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox right inner
cover.

View a video of removing and replacing the right inner cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-232 Part information

Part number Part description

RC4–9444–000CN Right inner cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

2396 Chapter 8 Removal and replacement ENWW


4. Remove the rear upper cover (callout 3).

Figure 8-2764 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2765 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2397


E60165/E60175)
4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2766 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2767 Remove one screw

3. Release four tabs (callout 1).

2398 Chapter 8 Removal and replacement ENWW


4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2768 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2769 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2399


E60165/E60175)
2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2770 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2771 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

2400 Chapter 8 Removal and replacement ENWW


Remove the rear cover

Follow these steps to remove the rear cover.

1. Release the cable (callout 2) from the cable guide (callout 1).

2. Release one tab (callout 3).

3. Remove the inner cover (callout 4).

Figure 8-2772 Remove inner cover

3
1

4. Release one tab (callout 1).

5. Slide the rear cover (callout 2) in the direction of the arrow to remove.

Figure 8-2773 Remove rear cover

1 2

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2401


E60165/E60175)
Remove the right inner cover

Follow these steps to remove the right inner cover.

1. Release two tabs (callout 1).

2. Slide the right inner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2774 Remove right inner cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

2402 Chapter 8 Removal and replacement ENWW


NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2403


E60165/E60175)
Removal and replacement: Staple stacker multi-bin mailbox (5-bin) SS door assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox SS door
assembly.

View a video of removing and replacing the SS door.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-233 Part information

Part number Part description

RC4-9575–000CN Staple door

Required tools

● No special tools are needed to remove or install this assembly.

After performing service


Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

2404 Chapter 8 Removal and replacement ENWW


4. Remove the rear upper cover (callout 3).

Figure 8-2775 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2776 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2405


E60165/E60175)
4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2777 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2778 Remove one screw

3. Release four tabs (callout 1).

2406 Chapter 8 Removal and replacement ENWW


4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2779 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2780 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2407


E60165/E60175)
2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2781 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2782 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

2408 Chapter 8 Removal and replacement ENWW


Remove the rear cover

Follow these steps to remove the rear cover.

1. Release the cable (callout 2) from the cable guide (callout 1).

2. Release one tab (callout 3).

3. Remove the inner cover (callout 4).

Figure 8-2783 Remove inner cover

3
1

4. Release one tab (callout 1).

5. Slide the rear cover (callout 2) in the direction of the arrow to remove.

Figure 8-2784 Remove rear cover

1 2

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2409


E60165/E60175)
Remove the SS door assembly

Follow these steps to remove the SS door assembly.

1. Remove two shafts (callout 1).

2. Open the feed guide (callout 2).

Figure 8-2785 Open feed guide

3. Release one tab (callout 1).

4. Slide the bushing (callout 2) in the direction of the arrow to remove.

Figure 8-2786 Remove bushing

2
5. Release one tab (callout 1).

2410 Chapter 8 Removal and replacement ENWW


6. Slide the bushing (callout 2) in the direction of the arrow to remove.

Figure 8-2787 Remove bushing

7. Remove right and left shafts (callout 1).

8. Remove the SS door assembly (callout 2).

Figure 8-2788 Remove SS door assembly

1 1

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2411


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2412 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (5-bin) MBM door assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox MBM door
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-234 Part information

Part number Part description

RC4-9575–000CN Staple door

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2413


E60165/E60175)
4. Remove the rear upper cover (callout 3).

Figure 8-2789 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2790 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

2414 Chapter 8 Removal and replacement ENWW


4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2791 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2792 Remove one screw

3. Release four tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2415


E60165/E60175)
4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2793 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2794 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

2416 Chapter 8 Removal and replacement ENWW


2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2795 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2796 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2417


E60165/E60175)
Remove the rear cover

Follow these steps to remove the rear cover.

1. Release the cable (callout 2) from the cable guide (callout 1).

2. Release one tab (callout 3).

3. Remove the inner cover (callout 4).

Figure 8-2797 Remove inner cover

3
1

4. Release one tab (callout 1).

5. Slide the rear cover (callout 2) in the direction of the arrow to remove.

Figure 8-2798 Remove rear cover

1 2

TIP: Reverse the removal steps to install the assembly.

2418 Chapter 8 Removal and replacement ENWW


Remove the left inner cover

Follow these steps to remove the left inner cover.

1. Remove one screw (callout 1).

2. Remove the left inner cover (callout 2).

Figure 8-2799 Remove left inner cover

TIP: Reverse the removal steps to install the assembly.

Remove the right inner cover

Follow these steps to remove the right inner cover.

1. Release two tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2419


E60165/E60175)
2. Slide the right inner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2800 Remove right inner cover

TIP: Reverse the removal steps to install the assembly.

Remove the MBM door assembly

Follow these steps to remove the MBM door assembly.

1. Unhook one spring (callout 1)..

Figure 8-2801 Open feed guide

2. Remove one screw (callout 1).

2420 Chapter 8 Removal and replacement ENWW


3. Remove the stopper (callout 2).

Figure 8-2802 Remove stopper

4. Remove right and left shafts (callout 1).

5. Remove the MBM door assembly (callout 2).

Figure 8-2803 Remove MBM door assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2421


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2422 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (5-bin) right front cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox right front
cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-235 Part information

Part number Part description

RC4-9674–000CN Right front cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2423


E60165/E60175)
4. Remove the rear upper cover (callout 3).

Figure 8-2804 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2805 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

2424 Chapter 8 Removal and replacement ENWW


4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2806 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2807 Remove one screw

3. Release four tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2425


E60165/E60175)
4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2808 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2809 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the right front cover

Follow these steps to remove the right front cover.

1. Release two tabs (callout 1).

2426 Chapter 8 Removal and replacement ENWW


2. Remove the right front cover (callout 2).

Figure 8-2810 Remove right front cover

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2427


E60165/E60175)
Removal and replacement: Staple stacker multi-bin mailbox (5-bin) left front cover

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox left front
cover.

Mean time to repair: 10 minutes

Service level: Intermediate

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-236 Part information

Part number Part description

RC4-9675–000CN Left front cover

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

2428 Chapter 8 Removal and replacement ENWW


4. Remove the rear upper cover (callout 3).

Figure 8-2811 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2812 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2429


E60165/E60175)
4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2813 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2814 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

2430 Chapter 8 Removal and replacement ENWW


1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2815 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

Remove the left front cover

Follow these steps to remove the left front cover.

1. Release two tabs (callout 1).

2. Remove the left front cover (callout 2).

Figure 8-2816 Remove left front cover

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2431


E60165/E60175)
Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2432 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (5-bin) stapler assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox stapler
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-237 Part information

Part number Part description

RK2–8148–000CN Stapler assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2433


E60165/E60175)
4. Remove the rear upper cover (callout 3).

Figure 8-2817 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2818 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

2434 Chapter 8 Removal and replacement ENWW


4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2819 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2820 Remove one screw

3. Release four tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2435


E60165/E60175)
4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2821 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2822 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the stapler assembly

Follow these steps to remove the stapler assembly.

1. Disconnect two connectors (callout 1).

2. Remove three screws (callout 2).

2436 Chapter 8 Removal and replacement ENWW


3. Remove the stapler assembly (callout 3) and the plate (callout 4) together.

Figure 8-2823 Remove tray lifter drive assembly

3 4 1

4. Remove two screws (callout 1).

5. Remove the plate (callout 3) from the stapler assembly (callout 2).

Figure 8-2824 Remove stapler assembly

1
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2437


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2438 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (5-bin) jogger assembly

This document provides the procedures to remove and replace the stapler stacker multi-bin mailbox jogger
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-238 Part information

Part number Part description

RM2–1042–000CN Jog assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2439


E60165/E60175)
4. Remove the rear upper cover (callout 3).

Figure 8-2825 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2826 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

2440 Chapter 8 Removal and replacement ENWW


4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2827 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2828 Remove one screw

3. Release four tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2441


E60165/E60175)
4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2829 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2830 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

2442 Chapter 8 Removal and replacement ENWW


2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2831 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2832 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2443


E60165/E60175)
Remove the jogger assembly

Follow these steps to remove the jogger assembly.

1. Release the cable (callout 2) from cable clamps (callout 1).

2. Disconnect one connector (callout 3).

Figure 8-2833 Release cable and disconnect connector

1 2 3

3. Remove one screw (callout 1).

4. Slide the jogger assembly (callout 2) in the direction of the arrow and remove.

Figure 8-2834 Remove jogger assembly

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

2444 Chapter 8 Removal and replacement ENWW


1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2445


E60165/E60175)
Removal and replacement: Staple stacker multi-bin mailbox (5-bin) output bin 1 assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox output bin 1
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-239 Part information

Part number Part description

RM2-1196-000CN Tray assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the output bin 1 assembly

Follow these steps to remove the output bin 1 assembly.

1. Release one boss (callout 1).

2446 Chapter 8 Removal and replacement ENWW


2. Rotate the pin (callout 2) in the direction of the arrow to remove.

Figure 8-2835 Remove pin

3. Release one boss (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2447


E60165/E60175)
4. Rotate the pin (callout 2) in the direction of the arrow to remove.

Figure 8-2836 Remove pin

2448 Chapter 8 Removal and replacement ENWW


5. Remove the output bin 1 assembly (callout 1).

Figure 8-2837 Remove output bin 1 assembly

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2449


E60165/E60175)
Removal and replacement: Staple stacker multi-bin mailbox (5-bin) upper feed assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox upper feed
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-240 Part information

Part number Part description

RM2–1051–000CN Upper paper feed assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

2450 Chapter 8 Removal and replacement ENWW


4. Remove the rear upper cover (callout 3).

Figure 8-2838 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2839 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2451


E60165/E60175)
4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2840 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2841 Remove one screw

3. Release four tabs (callout 1).

2452 Chapter 8 Removal and replacement ENWW


4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2842 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2843 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2453


E60165/E60175)
2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2844 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2845 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

2454 Chapter 8 Removal and replacement ENWW


Remove the rear cover

Follow these steps to remove the rear cover.

1. Release the cable (callout 2) from the cable guide (callout 1).

2. Release one tab (callout 3).

3. Remove the inner cover (callout 4).

Figure 8-2846 Remove inner cover

3
1

4. Release one tab (callout 1).

5. Slide the rear cover (callout 2) in the direction of the arrow to remove.

Figure 8-2847 Remove rear cover

1 2

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2455


E60165/E60175)
Remove the SS door assembly

Follow these steps to remove the SS door assembly.

1. Remove two shafts (callout 1).

2. Open the feed guide (callout 2).

Figure 8-2848 Open feed guide

3. Release one tab (callout 1).

4. Slide the bushing (callout 2) in the direction of the arrow to remove.

Figure 8-2849 Remove bushing

2
5. Release one tab (callout 1).

2456 Chapter 8 Removal and replacement ENWW


6. Slide the bushing (callout 2) in the direction of the arrow to remove.

Figure 8-2850 Remove bushing

7. Remove right and left shafts (callout 1).

8. Remove the SS door assembly (callout 2).

Figure 8-2851 Remove SS door assembly

1 1

TIP: Reverse the removal steps to install the assembly.

Remove the stapler assembly

Follow these steps to remove the stapler assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2457


E60165/E60175)
1. Disconnect two connectors (callout 1).

2. Remove three screws (callout 2).

3. Remove the stapler assembly (callout 3) and the plate (callout 4) together.

Figure 8-2852 Remove tray lifter drive assembly

3 4 1

4. Remove two screws (callout 1).

5. Remove the plate (callout 3) from the stapler assembly (callout 2).

Figure 8-2853 Remove stapler assembly

1
TIP: Reverse the removal steps to install the assembly.

Remove the upper feed assembly

Follow these steps to remove the upper feed assembly.

2458 Chapter 8 Removal and replacement ENWW


1. Release the cable (callout 2) from the cable clamp (callout 1).

2. Disconnect three connectors (callout 3).

Figure 8-2854 Disconnect connectors

3. Remove six screws (callout 1).

4. Remove the upper feed assembly (callout 2).

Figure 8-2855 Remove upper feed assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2459


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2460 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (5-bin) lower feed assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox lower feed
assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-241 Part information

Part number Part description

RM2-1043-000CN Lower paper feed assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2461


E60165/E60175)
4. Remove the rear upper cover (callout 3).

Figure 8-2856 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2857 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

2462 Chapter 8 Removal and replacement ENWW


4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2858 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2859 Remove one screw

3. Release four tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2463


E60165/E60175)
4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2860 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2861 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

2464 Chapter 8 Removal and replacement ENWW


2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2862 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2863 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2465


E60165/E60175)
Remove the rear cover

Follow these steps to remove the rear cover.

1. Release the cable (callout 2) from the cable guide (callout 1).

2. Release one tab (callout 3).

3. Remove the inner cover (callout 4).

Figure 8-2864 Remove inner cover

3
1

4. Release one tab (callout 1).

5. Slide the rear cover (callout 2) in the direction of the arrow to remove.

Figure 8-2865 Remove rear cover

1 2

TIP: Reverse the removal steps to install the assembly.

2466 Chapter 8 Removal and replacement ENWW


Remove the SS door assembly

Follow these steps to remove the SS door assembly.

1. Remove two shafts (callout 1).

2. Open the feed guide (callout 2).

Figure 8-2866 Open feed guide

3. Release one tab (callout 1).

4. Slide the bushing (callout 2) in the direction of the arrow to remove.

Figure 8-2867 Remove bushing

2
5. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2467


E60165/E60175)
6. Slide the bushing (callout 2) in the direction of the arrow to remove.

Figure 8-2868 Remove bushing

7. Remove right and left shafts (callout 1).

8. Remove the SS door assembly (callout 2).

Figure 8-2869 Remove SS door assembly

1 1

TIP: Reverse the removal steps to install the assembly.

Remove the stapler assembly

Follow these steps to remove the stapler assembly.

2468 Chapter 8 Removal and replacement ENWW


1. Disconnect two connectors (callout 1).

2. Remove three screws (callout 2).

3. Remove the stapler assembly (callout 3) and the plate (callout 4) together.

Figure 8-2870 Remove tray lifter drive assembly

3 4 1

4. Remove two screws (callout 1).

5. Remove the plate (callout 3) from the stapler assembly (callout 2).

Figure 8-2871 Remove stapler assembly

1
TIP: Reverse the removal steps to install the assembly.

Remove the upper feed assembly

Follow these steps to remove the upper feed assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2469


E60165/E60175)
1. Release the cable (callout 2) from cable clamps (callout 1).

2. Disconnect three connectors (callout 3).

Figure 8-2872 Disconnect connectors

1 2 3

3. Release one tab (callout 1).

4. Remove the guide (callout 2).

Figure 8-2873 Remove guide

5. Remove six screws (callout 1).

2470 Chapter 8 Removal and replacement ENWW


6. Remove the upper feed assembly (callout 2).

Figure 8-2874 Remove upper feed assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the output bin 1 assembly

Follow these steps to remove the output bin 1 assembly.

1. Release one boss (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2471


E60165/E60175)
2. Rotate the pin (callout 2) in the direction of the arrow to remove.

Figure 8-2875 Remove pin

3. Release one boss (callout 1).

2472 Chapter 8 Removal and replacement ENWW


4. Rotate the pin (callout 2) in the direction of the arrow to remove.

Figure 8-2876 Remove pin

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2473


E60165/E60175)
5. Remove the output bin 1 assembly (callout 1).

Figure 8-2877 Remove output bin 1 assembly

TIP: Reverse the removal steps to install the assembly.

Remove the lower feed assembly

Follow these steps to remove the lower feed assembly.

1. Release two tabs (callout 1).

2474 Chapter 8 Removal and replacement ENWW


2. Remove the cover (callout 2).

Figure 8-2878 Remove cover

1
Figure 8-2879 Remove cover

3. Release the cable (callout 2) from the cable clamp (callout 1).

4. Disconnect two connectors (callout 3).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2475


E60165/E60175)
5. Remove one screw (callout 4).

Figure 8-2880 Remove screw

2 1

6. Pull out the cable (callout 1).

7. Remove right and left shafts (callout 2).

8. Remove the guide (callout 3).

Figure 8-2881 Remove guide

3 1

9. Remove three screws (callout 1).

2476 Chapter 8 Removal and replacement ENWW


10. Remove the lower feed ass’y (callout 2).

Figure 8-2882 Remove lower feed assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2477


E60165/E60175)
Removal and replacement: Staple stacker multi-bin mailbox (5-bin) MBM fan

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox MBM fan.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-242 Part information

Part number Part description

RK2-8153-000CN Fan

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

2478 Chapter 8 Removal and replacement ENWW


4. Remove the rear upper cover (callout 3).

Figure 8-2883 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2884 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2479


E60165/E60175)
4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2885 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2886 Remove one screw

3. Release four tabs (callout 1).

2480 Chapter 8 Removal and replacement ENWW


4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2887 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2888 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2481


E60165/E60175)
2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2889 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2890 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

2482 Chapter 8 Removal and replacement ENWW


Remove the MBM fan

Follow these steps to remove the MBM fan.

1. Disconnect one connector (callout 1).

2. Release four tabs (callout 2).

3. Remove the MBM fan (callout 3).

Figure 8-2891 Remove MBM fan

2 2

3
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2483


E60165/E60175)
NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2484 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (5-bin) SS feed motor

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox SS feed
motor.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-243 Part information

Part number Part description

RK2-8149-000CN DC stepping motor

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2485


E60165/E60175)
4. Remove the rear upper cover (callout 3).

Figure 8-2892 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2893 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

2486 Chapter 8 Removal and replacement ENWW


4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2894 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2895 Remove one screw

3. Release four tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2487


E60165/E60175)
4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2896 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2897 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

2488 Chapter 8 Removal and replacement ENWW


2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2898 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2899 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2489


E60165/E60175)
Remove the SS feed motor

Follow these steps to remove the SS feed motor.

1. Release the cable (callout 2) from the cable clamp (callout 1).

2. Disconnect one connector (callout 3).

3. Remove two screws (callout 4).

4. Remove the SS feed motor (callout 5).

Figure 8-2900 Remove SS feed motor

1 2 3
5

4
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2490 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2491


E60165/E60175)
Removal and replacement: Staple stacker multi-bin mailbox (5-bin) MBM feed motor

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox MBM feed
motor.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-244 Part information

Part number Part description

RK2-8149-000CN DC stepping motor

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

2492 Chapter 8 Removal and replacement ENWW


4. Remove the rear upper cover (callout 3).

Figure 8-2901 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2902 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2493


E60165/E60175)
4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2903 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2904 Remove one screw

3. Release four tabs (callout 1).

2494 Chapter 8 Removal and replacement ENWW


4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2905 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2906 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2495


E60165/E60175)
2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2907 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2908 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

2496 Chapter 8 Removal and replacement ENWW


Remove the MBM feed motor

Follow these steps to remove the MBM feed motor.

1. Release the cable (callout 2) from the cable clamp (callout 1).

2. Disconnect one connector (callout 1).

3. Remove two screws (callout 2).

4. Remove the MBM feed motor (callout 3).

Figure 8-2909 Remove MBM feed motor

1 2 3
5

4
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2497


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2498 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (5-bin) inlet flapper solenoid assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox inlet flapper
solenoid assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-245 Part information

Part number Part description

RM2-1040-000CN Solenoid assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2499


E60165/E60175)
4. Remove the rear upper cover (callout 3).

Figure 8-2910 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2911 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

2500 Chapter 8 Removal and replacement ENWW


4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2912 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2913 Remove one screw

3. Release four tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2501


E60165/E60175)
4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2914 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2915 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

2502 Chapter 8 Removal and replacement ENWW


2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2916 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2917 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2503


E60165/E60175)
Remove the rear cover

Follow these steps to remove the rear cover.

1. Release the cable (callout 2) from the cable guide (callout 1).

2. Release one tab (callout 3).

3. Remove the inner cover (callout 4).

Figure 8-2918 Remove inner cover

3
1

4. Release one tab (callout 1).

5. Slide the rear cover (callout 2) in the direction of the arrow to remove.

Figure 8-2919 Remove rear cover

1 2

TIP: Reverse the removal steps to install the assembly.

2504 Chapter 8 Removal and replacement ENWW


Remove the right inner cover

Follow these steps to remove the right inner cover.

1. Release two tabs (callout 1).

2. Slide the right inner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2920 Remove right inner cover

TIP: Reverse the removal steps to install the assembly.

Remove the inlet flapper solenoid assembly

Follow these steps to remove the inlet flapper solenoid assembly.

1. Release the cable (callout 2) from the cable clamp (callout 1).

2. Disconnect one connector (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2505


E60165/E60175)
3. Release cables (callout 3) from cable guides (callout 2).

Figure 8-2921 Release cables

2 1 2

4. Release one tab (callout 1).

5. Slide the cable guide (callout 2) in the direction of the arrow to remove.

Figure 8-2922 Remove cable guide

6. Remove two screws (callout 1).

2506 Chapter 8 Removal and replacement ENWW


7. Remove the inlet flapper solenoid assembly (callout 2).

Figure 8-2923 Remove inlet flapper solenoid assembly

2
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2507


E60165/E60175)
Removal and replacement: Staple stacker multi-bin mailbox (5-bin) output bin 3 flapper solenoid assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox output bin 3
flapper solenoid assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-246 Part information

Part number Part description

RL2-1792-000CN Bin solenoid lever

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

2508 Chapter 8 Removal and replacement ENWW


4. Remove the rear upper cover (callout 3).

Figure 8-2924 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2925 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2509


E60165/E60175)
4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2926 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2927 Remove one screw

3. Release four tabs (callout 1).

2510 Chapter 8 Removal and replacement ENWW


4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2928 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2929 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2511


E60165/E60175)
2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2930 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2931 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

2512 Chapter 8 Removal and replacement ENWW


Remove the rear cover

Follow these steps to remove the rear cover.

1. Release the cable (callout 2) from the cable guide (callout 1).

2. Release one tab (callout 3).

3. Remove the inner cover (callout 4).

Figure 8-2932 Remove inner cover

3
1

4. Release one tab (callout 1).

5. Slide the rear cover (callout 2) in the direction of the arrow to remove.

Figure 8-2933 Remove rear cover

1 2

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2513


E60165/E60175)
Remove the right inner cover

Follow these steps to remove the right inner cover.

1. Release two tabs (callout 1).

2. Slide the right inner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2934 Remove right inner cover

TIP: Reverse the removal steps to install the assembly.

Remove the output bin 3 flapper solenoid assembly

Follow these steps to remove the output bin 3 flapper solenoid assembly.

1. Release the cable (callout 2) from the cable clamp (callout 1).

2. Disconnect one connector (callout 3).

3. Unhook one spring (callout 4).

4. Remove one screw from the inside (callout 5).

2514 Chapter 8 Removal and replacement ENWW


5. Remove the output bin 3 flapper solenoid assembly (callout 6).

Figure 8-2935 Remove output bin 3 flapper solenoid assembly

4 6 3

2 1

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2515


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2516 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (5-bin) output bin 4 flapper solenoid assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox output bin 4
flapper solenoid assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-247 Part information

Part number Part description

RL2-1792-000CN Bin solenoid lever

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2517


E60165/E60175)
4. Remove the rear upper cover (callout 3).

Figure 8-2936 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2937 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

2518 Chapter 8 Removal and replacement ENWW


4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2938 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2939 Remove one screw

3. Release four tabs (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2519


E60165/E60175)
4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2940 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2941 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

2520 Chapter 8 Removal and replacement ENWW


2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2942 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2943 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2521


E60165/E60175)
Remove the rear cover

Follow these steps to remove the rear cover.

1. Release the cable (callout 2) from the cable guide (callout 1).

2. Release one tab (callout 3).

3. Remove the inner cover (callout 4).

Figure 8-2944 Remove inner cover

3
1

4. Release one tab (callout 1).

5. Slide the rear cover (callout 2) in the direction of the arrow to remove.

Figure 8-2945 Remove rear cover

1 2

TIP: Reverse the removal steps to install the assembly.

2522 Chapter 8 Removal and replacement ENWW


Remove the right inner cover

Follow these steps to remove the right inner cover.

1. Release two tabs (callout 1).

2. Slide the right inner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2946 Remove right inner cover

TIP: Reverse the removal steps to install the assembly.

Step 8: Remove the output bin 4 flapper solenoid assembly

Follow these steps to step 8: Remove the output bin 4 flapper solenoid assembly.

1. Release the cable (callout 2) from the cable clamp (callout 1).

2. Disconnect one connector (callout 3).

3. Unhook one spring (callout 4).

4. Remove one screw from the inside (callout 5).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2523


E60165/E60175)
5. Remove the output bin 4 flapper solenoid assembly (callout 6).

Figure 8-2947 Remove output bin 4 flapper solenoid assembly

4 6 3

2 1

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

2524 Chapter 8 Removal and replacement ENWW


NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2525


E60165/E60175)
Removal and replacement: Staple stacker multi-bin mailbox (5-bin) output bin 5 flapper solenoid assembly

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox output bin 5
flapper solenoid assembly.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-248 Part information

Part number Part description

RL2-1792-000CN Bin solenoid lever

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

2526 Chapter 8 Removal and replacement ENWW


4. Remove the rear upper cover (callout 3).

Figure 8-2948 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2949 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2527


E60165/E60175)
4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2950 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the staple cover/door

Follow these steps to remove the staple cover/door.

1. Open the rear upper cover and the top cover.

2. Remove one screw (callout 1).

Figure 8-2951 Remove one screw

3. Release four tabs (callout 1).

2528 Chapter 8 Removal and replacement ENWW


4. Remove the staple cover (callout 2) and the staple door (callout 3) together.

Figure 8-2952 Remove staple cover and staple door

2
3

1 1

5. Remove two shafts (callout 1).

6. Remove the staple door (callout 3) from the staple cover (callout 2).

Figure 8-2953 Remove staple door from staple cover

1
TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2529


E60165/E60175)
2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2954 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2955 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

2530 Chapter 8 Removal and replacement ENWW


Remove the rear cover

Follow these steps to remove the rear cover.

1. Release the cable (callout 2) from the cable guide (callout 1).

2. Release one tab (callout 3).

3. Remove the inner cover (callout 4).

Figure 8-2956 Remove inner cover

3
1

4. Release one tab (callout 1).

5. Slide the rear cover (callout 2) in the direction of the arrow to remove.

Figure 8-2957 Remove rear cover

1 2

TIP: Reverse the removal steps to install the assembly.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2531


E60165/E60175)
Remove the right inner cover

Follow these steps to remove the right inner cover.

1. Release two tabs (callout 1).

2. Slide the right inner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2958 Remove right inner cover

TIP: Reverse the removal steps to install the assembly.

Remove the inlet flapper solenoid assembly

Follow these steps to remove the inlet flapper solenoid assembly.

1. Release the cable (callout 2) from the cable clamp (callout 1).

2. Disconnect one connector (callout 1).

2532 Chapter 8 Removal and replacement ENWW


3. Release cables (callout 3) from cable guides (callout 2).

Figure 8-2959 Release cables

2 1 2

4. Release one tab (callout 1).

5. Slide the cable guide (callout 2) in the direction of the arrow to remove.

Figure 8-2960 Remove cable guide

6. Remove two screws (callout 1).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2533


E60165/E60175)
7. Remove the inlet flapper solenoid assembly (callout 2).

Figure 8-2961 Remove inlet flapper solenoid assembly

2
TIP: Reverse the removal steps to install the assembly.

Remove the output bin 5 flapper solenoid assembly

Follow these steps to remove the output bin 5 flapper solenoid assembly.

1. Disconnect one connector (callout 1).

2. Unhook one spring (callout 2).

3. Remove one screw from the inside (callout 3).

2534 Chapter 8 Removal and replacement ENWW


4. Remove the output bin 5 flapper solenoid assembly (callout 4).

Figure 8-2962 Remove output bin 5 flapper solenoid assembly

2 4 1

TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2535


E60165/E60175)
NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

2536 Chapter 8 Removal and replacement ENWW


Removal and replacement: Staple stacker multi-bin mailbox (5-bin) controller PCA

This document provides the procedures to remove and replace the staple stacker multi-bin mailbox SSMBM
controller PCA.

Mean time to repair: 20 minutes

Service level: Advanced

IMPORTANT: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

Before performing service

○ Disconnect the power cable.

WARNING! To avoid damage to the printer, turn the printer off, wait 30 seconds, and then remove the
power cable before attempting to service the printer.

Use the table below to identify the correct part number for your printer. To order the part, go to
www.hp.com/buy/parts

Table 8-249 Part information

Part number Part description

RM2-8917-000CN HCI controller PCB assembly

Required tools

● No special tools are needed to remove or install this assembly.

After performing service

Turn the printer power on

○ Connect the power cable.

○ Use the power switch to turn the power on.

Post service test

No post service test is available for this assembly.

Remove the rear upper cover

Follow these steps to remove the rear upper cover.

1. Open the staple stacker door assembly.

2. Remove one screw (callout 1).

3. Release one tab (callout 2).

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2537


E60165/E60175)
4. Remove the rear upper cover (callout 3).

Figure 8-2963 Remove rear upper cover

3 2

TIP: Reverse the removal steps to install the assembly.

Remove the top cover

Follow these steps to remove the top cover.

1. Open the rear upper cover.

2. Remove one screw (callout 1).

Figure 8-2964 Remove screw

3. Lift up the front side of the top cover (callout 1) in the direction that the arrow (callout 2) indicates.

2538 Chapter 8 Removal and replacement ENWW


4. Slide the top cover (callout 1) in the direction of the arrow to remove.

Figure 8-2965 Remove top cover

TIP: Reverse the removal steps to install the assembly.

Remove the left corner cover

Follow these steps to remove the left corner cover.

1. Release one tab (callout 1).

2. Slide the left corner cover (callout 2) in the direction of the arrow to remove.

Figure 8-2966 Remove the left corner cover

TIP: Reverse the removal steps to install the assembly.

Remove the left cover

Follow these steps to remove the left cover.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2539


E60165/E60175)
1. Remove one screw (callout 1).

2. Release two bosses (callout 2).

3. Remove the left cover (callout 3).

Figure 8-2967 Remove left cover

1 3

TIP: Reverse the removal steps to install the assembly.

Remove the SSMBM controller PCA

Follow these steps to remove the SSMBM controller PCA.

1. Disconnect all the connectors on the SSMBM controller PCA.

2. Remove two screws (callout 1).

3. Release two tabs (callout 2).

2540 Chapter 8 Removal and replacement ENWW


4. Remove the SSMBM controller PCA (callout 3).

Figure 8-2968 Remove SSMBM controller PCA

1
TIP: Reverse the removal steps to install the assembly.

Unpack the replacement assembly

Follow these steps to unpack the replacement assembly.

1. Dispose of the defective part.

NOTE: HP recommends responsible disposal of the defective part.

http://www8.hp.com/us/en/hp-information/environment/product-recycling.html

2. Unpack the replacement part from the packaging.

CAUTION: Some parts are sensitive to electrostatic discharge (ESD). Always perform service work at
an ESD-protected workstation or mat. If an ESD workstation or mat is not available, touch the sheet-metal
chassis to provide a static ground before touching an ESD-sensitive assembly. Protect the ESD-sensitive
assemblies by placing them in ESD pouches when they are out of the printer.

IMPORTANT: Make sure that all of the shipping materials (for example shipping tape) are removed from
the replacement part prior to installation.

NOTE: If the replacement part is a roller or pad, avoid touching the spongy part of it. Skin oils on the roller
or pad can cause paper pickup and/or print-quality problems. HP recommends using disposable gloves
when handling rollers or pads or washing your hands before touching rollers or pads.

3. To install an assembly, reverse the removal steps.

NOTE: When applicable, special installation instructions are provided for an assembly at the end of the
removal procedure. Always completely read the removal instructions and follow all special installation
instructions.

ENWW Removal and replacement (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2541


E60165/E60175)
2542 Chapter 8 Removal and replacement ENWW
9 Parts and diagrams

Printer parts information including exploded assembly diagrams and part number lists.

HP service and support


Learn about HP access to additional service and support information.

Additional service and support for channel partners

Channel partners go to partner.hp.com, and then use the steps below to access the HP Web-based Interactive
Search Engine (WISE).

Access WISE for Channel partners

1. Select Services & Support (near the top of the screen).

2. Under Services Delivery, select Technical Support.

3. Select Technical Documentation.

Find information about the following topics

● Service manuals

● Service advisories

● Up-to-date control panel message (CPMD) troubleshooting

● Solutions for printer issues and emerging issues

● Remove and replace part instructions and videos

● Install and configure

● Printer specifications

● Warranty and regulatory information

Additional service and support for HP internal personnel

HP internal personnel, go to one of the following Web-based Interactive Search Engine (WISE) sites:

ENWW HP service and support 2543


Americas (AMS)

● WISE - English

● WISE - Spanish

● WISE - Portuguese

● WISE - French

Asia Pacific / Japan (APJ)

● WISE - English

● WISE - Japanese

● WISE - Korean

● WISE - Chinese (simplified)

● WISE - Chinese (traditional)

● WISE - Thai

Europe / Middle East / Africa (EMEA)

● WISE - English

Additional technical support WISE videos

The videos below provide additional ways to access printer information using WISE.

2544 Chapter 9 Parts and diagrams ENWW


Order parts by authorized service providers
Find information about ordering parts and supplies for the printer.

Ordering
Order parts by authorized service providers.

Table 9-1 Ordering

Item or provider Description

Order supplies and paper www.hp.com/go/suresupply

Order parts from authorized service providers www.hp.com/buy/parts or partsurfer.hp.com

Order through service or support providers Contact an HP-authorized service or support provider.

Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL field. The EWS
contains a link to the HP SureSupply web site, which provides
options for purchasing Original HP supplies.

Orderable parts
Not all of the parts shown in the exploded assembly diagrams are orderable parts.

Refer to the tables following the diagrams or the alphabetical/numerical parts lists to determine if a part is
orderable.

Supplies and accessories


Learn about the supplies and accessories that are available for the printer.

To order cartridges, visit http://www.hp.com (some portions of the HP Web site are available in English only).
Ordering cartridges online is not supported in all countries/regions. However, many countries/regions have
information about ordering by telephone, locating a local store, and printing a shopping list. In addition, go to
hp.com/supplies to obtain information about purchasing HP products in your country/region.

Use only the replacement cartridges that have the same cartridge number as the cartridge that is being
replaced. Find the cartridge number in the following places:

● On the label of the cartridge that is being replaced.

● On a sticker inside the printer. Open the cartridge door to locate the sticker.

● Open the printer software (HP Printer Assistant), and then click Shop►Shop For Supplies Online.

● Open the HP Embedded Web Server (EWS), and then click Tools►Supply Status (under the Product
Information item).

Table 9-2 Supplies part numbers


Item Description Part number (service) Product number (new)

Toner cartridge HP 37A Black Original LaserJet Toner Cartridge CF237-67901 CF237A

Standard

ENWW Order parts by authorized service providers 2545


Table 9-2 Supplies part numbers (continued)

Item Description Part number (service) Product number (new)

Toner cartridge HP 70A Black LaserJet Toner Cartridge W1470-67901 W1470A

Standard

Toner cartridge HP 37X High Yield Black Original LaserJet Toner Cartridge CF237-67902 CF237X

High-capacity

Toner cartridge HP 70X High Yield Black Original LaserJet Toner Cartridge W1470X W1470-67902

High-capacity

Toner cartridge HP 37Y Extra High Yield Black Original LaserJet Toner Cartridge CF237Y CF237-67904

Extra high-capacity

Toner cartridge HP 70Y Extra High Yield Black Original LaserJet Toner Cartridge W1470Y W1470-67903

Extra high-capacity

Toner cartridge HP CF237YC Extra High Yield Black Original LaserJet Toner Cartridge CF237YC CF237-67905

Extra high-capacity

Toner cartridge HP W9004MC Black Managed Original LaserJet Toner Cartridge W9004MC W9004-67901

Managed

Toner cartridge HP CF237G Black US Federal Government Original Toner Cartridge CF237G CF237–67903

US government

Staple cartridge HP Staple Cartridge Refill J8J96A J7Z09-67933

NOTE: The cartridge sled is not a service part.

Document feeder HP LaserJet 300 ADF Roller Replacement Kit J8J95A 5851-7202
rollers

(MFP)

Maintenance kit (110V) HP LaserJet 110V Maintenance Kit J8J87A J8J87-67901

(M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)

Maintenance kit (220V) HP LaserJet 220V Maintenance Kit J8J88A J8J88-67901

(M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)

Maintenance kit (110V) HP LaserJet 110V Maintenance Kit L0H24A L0H24-67901

(M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/
E60155/E60165/E60175)

Maintenance kit (220V) HP LaserJet 220V Maintenance Kit L0H25A L0H25-67901

(M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/
E60155/E60165/E60175)

2546 Chapter 9 Parts and diagrams ENWW


Table 9-3 Accessories (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/E60165/E60175)

Item Description Part number (service) Product number

550-sheet paper feeder Optional 550-sheet paper feeder (included with L0H17-67901 L0H17A
the x model)

2,100-sheet paper deck/stand Optional 2,100-sheet paper deck L0H18-67901 L0H18A

1x550 sheet paper feeder with stand Optional 1x550 sheet paper feeder J8J91–67901 J8J91A

Printer stand with storage Optional stand with storage to support the L0H19-67901 L0H19A
printer

3x550-paper sheet deck with stand 3x550-paper sheet deck/stand J8J93–67901 J8J93A

Envelope Feeder Envelope Feeder L0H21-67901 L0H21A

Stapler Stacker/Multi Bin Mailbox 5-bin Optional Stapler Stacker/Multi Bin Mailbox L0H20-67901 L0H20A

HP 1GB DIMM Kit Optional additional 1 GB memory G8W84-67902 G6W84A

HP internal USB ports Two optional USB ports for connecting third- B5L28-67902 B5L28A
party devices

HP Trusted Platform Module (TPM) Automatically encrypts all data that passes F5S62-61001 F5S62A
through the printer

Extension feeder cover Extension feeder cover Not a service part L0H22A

HP Secure High Performance Hard Disk Drive Kit, secure HDD, 500GB FIPS B5L29–67903 B5L29A
(FIPS)

HP Jetdirect 2900nw Print Server USB wireless print server accessory J8031-61001 J8031A

HP JetDirect 3000w NFC/Wireless Accessory USB wireless print server with NCF J8030-61004 J8030A

Table 9-4 Accessories (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/E62665/E62675)


Item Description Part number (service) Product number

550-sheet paper feeder Optional 550-sheet paper feeder J8J89-67901 J8J89A

Envelope Feeder Envelope Feeder J8J90-67901 J8J90A

2,500-sheet paper deck/stand Optional 2,500-sheet paper deck J8J92-67901 J8J92A

3x550-paper sheet deck with stand 3x550-paper sheet deck/stand J8J93–67901 J8J93A

1x550-sheet paper feeder with storage 1x550-sheet paper feeder J8J91-67901 J8J91A

HP LaserJet Keyboard Overlay Kit Language-specific, adhesive overlay for the A7W12-67901 A7W12A
physical keyboard
(Simplified Chinese & Traditional Chinese)

HP LaserJet Keyboard Overlay Kit for Swedish Language-specific, adhesive overlay for the A7W14-67901 A7W14A
physical keyboard

HP secure high-performance hard disk drive Kit, secure HDD, 500GB FIPS B5L29-67903 B5L29A
(FIPS)

1 GB DDR3 x32 144-Pin 800MHz SODIMM Optional DIMM for expanding the memory E5K48-67902 E5K48A

2 GB DDR3 x32 144-Pin 800MHz SODIMM Optional DIMM for expanding the memory E5K49-67902 E5K49A

HP internal USB ports Two optional USB ports for connecting third- B5L28-67902 B5L28A
party devices

ENWW Order parts by authorized service providers 2547


Table 9-4 Accessories (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/E62665/E62675) (continued)

Item Description Part number (service) Product number

HP Trusted Platform Module (TPM) Automatically encrypts all data that passes F5S62-61001 F5S62A
through the printer

HP Foreign Interface Harness Optional port for connecting third-party devices B5L31-67902 B5L31A

HP LaserJet MFP Analog Fax Accessory 500 Optional fax accessory for the dn model B5L53-67901 CC487A

HP Jetdirect 2900nw Print Server USB wireless print server accessory J8031-61001 J8031A

HP JetDirect 3000w NFC/Wireless Accessory USB wireless print server with NCF 8030-61004 J8030A

Customer self-repair parts


Learn about printer customer self-repair parts.

Customer self-repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.

NOTE: More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.

Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized


service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.

● Parts listed as A: Easy

● Parts listed as B: Difficult and/or requires tools

Table 9-5 Customer self-repair (CSR) parts


Kit name Description CSR level Part number

Control panel kit (M631/M632/M633/M634/M635/ Control panel A 5851-72103


M636E62555/E62565/E62575/E62655/E62665/E62675)

Control panel kit Control panel A 5851-7253

(M607/M608/M609 n / dn models)

Control panel kit Control panel A K0Q15-67901

(M607/M608/M609 x models and E60155/E60165/E60175


models)

4 GB eMMC kit Optional memory disk hosting HP A 5851-6436


Firmware
(M607/M608/M609/M610/M611/M612/E60055/E60065/
E60075/E60155/E60165/E60175)

White Backing A4 kit ADF white backing A 5851-7206

(MFP)

White backing retention clips Retention clips to hold white A 5851-7207


backing in place
(MFP)

Transfer Roller kit Transfer Roller A RM2-6800-000CN

2548 Chapter 9 Parts and diagrams ENWW


Table 9-5 Customer self-repair (CSR) parts (continued)

Kit name Description CSR level Part number

Fuser kit (110V) Fuser A RM2-1256-000CN

Fuser kit (220V) Fuser A RM2-1257-000CN

Tray 1 Roller Kit Pick, feed and separation roller kit A J8J70-67903

Tray roller kit Pick, feed and separation roller kit A J8J70-67904

ADF roller replacement kit Replacement feed rollers for the A 5851-7202
document feeder
(MFP)

500GB encrypted hard disk drive kit Replacement hard disk drive A 5851-6712

Keyboard kit (flow models) Keyboard A B5L47-67019

(US)

Keyboard kit (flow models) Keyboard A B5L47-67020

(UK)

Keyboard overlay kit (FR, IT, RU, DE, ES: UK Kybd) (flow Keyboard overlay A 5851-6019
models)

Keyboard overlay kit (FR-CN, ES-LA, ES: US Kybd) (flow Keyboard overlay A 5851-6020
models)

Keyboard overlay kit (FR-SW, DE-SW, DA: UK Kybd) (flow Keyboard overlay A 5851-6021
models)

Keyboard overlay kit (ZHTW, ZHCN) (flow models) Keyboard overlay A 5851-6022

Keyboard overlay kit (ES, PT) (flow models) Keyboard overlay A 5851-6023

Keyboard overlay kit (JA-KG, JA-KT) (flow models) Keyboard overlay A 5851-6024

How to use parts lists and diagrams


Learn how to use the parts lists and diagrams.

The figures in this chapter show the major sub-assemblies in the printer and their component parts. A parts list
table follows each exploded view assembly diagram. The table lists the item number, the associated part
number, and the description of each part. If a part is not listed in the table, then it is not a field replacement unit
(FRU).

NOTE: Be sure to order the correct part. When looking for part numbers for electrical parts, pay careful
attention to the voltage that is listed in the part description. Doing so will make sure that the selected part
number is for the correct printer model.

NOTE: The abbreviation “PCA” stands for “printed circuit-board assembly.” Components described as a PCA
might consist of a single circuit board or a circuit board plus other parts, such as cables and sensors.

ENWW How to use parts lists and diagrams 2549


Document feeder and image scanner (MFP)
Parts diagram and part list for the document feeder and image scanner.

Figure 9-1 Document feeder and image scanner (MFP)


1

5 2

2550 Chapter 9 Parts and diagrams ENWW


Table 9-6 Document feeder and image scanner (MFP)

Ref

No Part number Description Qty

1 5851-7203 Kit - ADF whole unit Enterprise 1

(Includes white backing and retention clips)

1 5851-7204 Kit - ADF whole unit Workflow 1

(Includes white backing and retention clips)

2 J8J64-67901 Image scanner kit 1

(Includes white backing and retention clips)

3 B5L47-67019 Keyboard US (Flow models) 1

3 B5L47-67020 Keyboard UK (Flow models) 1

4 5851-7210 Control panel kit 1

(MFP)

5 J8J63-60137 Bezel, control panel 1

6 B5L46-40021 Cover, HIP 1

Not shown 5851-7764 Scan control board (dn / fth / fh) 1

Not shown 5851-7347 Scan control board (Flow h / z) 1

Not shown B5L46-40002 Cover, keyboard (Flow models) 1

Not shown RC4-8401-000CN Cover, image scanner rear 1

Not shown B5L46-40028 Cover, USB 1

Not shown RC4-8411-000CN Cover, image scanner right 1

Not shown 5851-7205 ADF Hinge Kit 1

Not shown J8J63-60127 Cable, Control Panel HDMI 1

Not shown J8J63-60116 Cable, Control Panel Sideband 1

Not shown J8J63-60129 Cable, Control Panel HIP 1

Not shown J8J63-60115 Cable, Control Panel w/ USB 1

Not shown J8J63-60133 Cable, SCB formatter power 1

Not shown 5851-6019 Keyboard overlay kit (FR, IT, RU, DE, ES: UK Kybd)

Not shown 5851-6020 Keyboard overlay kit (FR-CN, ES-LA, ES: US Kybd)

Not shown 5851-6021 Keyboard overlay kit (FR-SW, DE-SW, DA: UK


Kybd)

Not shown 5851-6022 Keyboard overlay kit (ZHTW, ZHCN)

Not shown 5851-6023 Keyboard overlay kit (ES, PT)

Not shown 5851-6024 Keyboard overlay kit (JA-KG, JA-KT)

ENWW Document feeder and image scanner (MFP) 2551


Parts and diagrams: Covers (M607/M608/M609/M610/M611/M612/
E60055/E60065/E60075/E60155/E60165/E60175)
Parts diagram and parts list for the SFP printer covers.

Figure 9-2 Covers (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/E60165/E60175)


LCD SIMPLEX MODEL EXCEPT LCD SIMPLEX MODEL
LCD DUPLEX MODEL/LCD DUPLEX EPEAT MODEL

19
18
19
18
17 17 15

14
14

A01 A01

8 8

A05 A05

A02 9 A02 9

6 A01 2
16

A01
21
10
12

7
20 11
5
A03 13
12
A03 (FM2)
A01 (J6404)

4
22
A01

A04
1 3

2552 Chapter 9 Parts and diagrams ENWW


Table 9-7 Covers (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/E60165/E60175)

Ref

No Part number Description Qty

1 RC4-6932-000CN Cover, right 1

2 RC4-6933-000CN Cover, left 1

3 RC4-6934-000CN Cover, rear lower 1

4 RC4-6935-000CN Cover, inlet 1

5 RC4-6943-000CN Cover, left lower 1

6 RC4-7312-000CN Cover, multipurpose (MP) 1

7 RM2-6746-000CN Rear door assembly (except LCD simplex) 1

7 RM2-1249-000CN Rear door assembly (LCD simplex) 1

8 RM2-6750-000CN Top cover assembly (except LCD simplex) 1

8 RM2-6765-000CN Top cover assembly (LCD simplex) 1

9 RM2-6761-000CN Output bin assembly 1

10 RM2-6762-000CN Formatter cover assembly 1

11 RM2-1271-000CN Multipurpose tray assembly 1

12 RU8-2592-000CN Spring, tension 2

13 RK2-8948-000CN Fan FM2 1

14 RM2-1270-000CN Upper cover assembly 1

15 RC4-0213-000CN Cover, HIP 1

16 RC4-8271-000CN Cover, multipurpose inner 1

17 RC4-6941-000CN Cover, NFC 1

18 RC4-8239-000CN Cover, panel back (LCD duplex/simplex) 1

19 5851-7975 Control panel assembly LCD 10-key LCD (duplex/ 1


simplex)

19 RM2-1259-010CN Control panel assembly 1

20 RM2-1273-000CN Arm, multipurpose lift 1

21 RM2-1272-000CN Arm, multipurpose lift 1

22 RC4-7329-000CN Band, cover 1

ENWW Parts and diagrams: Covers (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/ 2553


E60165/E60175)
Parts and diagrams: Covers (M631/M632/M633/M634/M635/
M636E62555/E62565/E62575/E62655/E62665/E62675)
Parts diagram and parts list for the MFP printer covers.

Figure 9-3 Covers (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/E62665/E62675)


17

16

8
18

19

15
9
6
2

A02 A01

12
13

13 14

10

5 7

A03 4
23 (FM2)
A03 (J6404)

A01
20 11

A01
1

21
22

A04 3

2554 Chapter 9 Parts and diagrams ENWW


Table 9-8 Covers (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/E62665/E62675)

Ref

No Part number Description Qty

1 RM2-1321-000CN Front cover assembly 1

2 RL2-1682-000CN Cover, rear 1

3 RC4-8405-000CN Cover, right lower 1

4 RL2-1686-000CN Cover, inlet 1

5 RC4-8406-000CN Cover, left lower 1

6 RM2-0850-000CN Left door assembly 1

7 RM2-0849-000CN Right door assembly 1

8 RM2-0865-000CN Top cover assembly 1

9 RM2-0855-000CN Output bin 1

10 RM2-1317-000CN Formatter cover assembly 1

11 RC4-0548-000CN Guide, NIP 1

12 RC4-8298-000CN Band, left, rear 1

13 RC4-8301-000CN Shaft, door 2

14 RC4-8302-000CN Band, left, front 1

15 RC4-8399-000CN Cover, image scanner, front 1

16 RC4-8400-000CN Cover, image scanner, upper 1

17 RC4-8401-000CN Cover, image scanner, rear 1

18 RC4-8411-000CN Cover, image scanner, right 1

19 RC4-8412-000CN Cover, right upper 1

20 J8J70-67903 Tray 1 roller kit 1

21 J8J70-67903 Tray 1 roller kit 1

22 RL2-1274-000CN Cover, multipurpose roller 1

23 RK2-8948-000CN Fan FM2 1

ENWW Parts and diagrams: Covers (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/ 2555


E62665/E62675)
Parts and diagrams: Internal assemblies (1 of 6) (M607/M608/M609/
M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)
Parts diagram and parts list for the internal printer assemblies.

Figure 9-4 Internal assemblies (1 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/


E60155/E60165/E60175)
EXCEPT LCD SIMPLEX MODEL

A01
A27

A18
3
A02
A16
(J6104)
(J205) A22 (FM1)
2 (J6402)
A11 (J8301)
(J604) 4
(J606)
(J1000) A03
5
A19 1
(M4)
A22

A
9 8 A25 A24
(J321)
A26
10 A20 (J308)

A17 A
A23
A04

A23
A12

A06
A08
A07 A10
A09
A15
A14 A05
A22

A21 7 A13

2556 Chapter 9 Parts and diagrams ENWW


Table 9-9 Internal assemblies (1 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)

Ref

No Part number Description Qty

1 RK2-8392-000CN Cable, FFC laser 1

2 RK2-8394-000CN Cable, FFC, HVT 1

3 RK2-8946-000CN Fan (FM1) 1

4 RM2-0906-000CN Laser scanner assembly 1

5 RC4-7341-000CN Inner cover 1

6 RM2-6755-000CN Laser shutter holder assembly 1

7 RM2-9335-000CN HVPS (except LCD simplex models) 1

7 RM2-9336-000CN HVPS (LCD simplex models) 1

8 RC4-8168-000CN Lever, power supply switch 1

9 RC4-8170-000CN Guide, switch right 1

10 RM2-8956-000CN Power supply switch assembly 1

ENWW Parts and diagrams: Internal assemblies (1 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/ 2557


E60075/E60155/E60165/E60175)
Parts and diagrams: Internal assemblies (2 of 6) (M607/M608/M609/
M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)
Parts diagram and parts list for the internal printer assemblies.

Figure 9-5 Internal assemblies (2 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/


E60155/E60165/E60175)
6 A09
(M1)
(J6101)

15
A07
12

A06 A05
4
A10 A02
A04
A14 A09
14 A03
(J19) (J306)
(J18)
11 (J11) A09
(SL2)
9
13
(SW4) (J201)
(SW5)
A09
A11 (J301)
A16
A18 2
A19 (PS4850)
A09
A13 5
16
A15 (PS6201)
(CL1)
A12 A17 (M2)
(J6102)

(PS4600)
(CL2)
(J12)

A08
(J6204) 10

(J206)
A09
7
A01

(M3) A09

8 1

2558 Chapter 9 Parts and diagrams ENWW


Table 9-10 Internal assemblies (2 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)

Ref

No Part number Description Qty

1 RM2-6744-000CN Lifter drive assembly (M3) 1

2 RM2-1255-000CN Size detect assembly (SW5/SW5) 1

3 RM2-6766-000CN Cassette assembly (Tray 2) 1

4 RM2-1258-000CN Developing gear assembly 1

5 RM2-6756-000CN Developing drive assembly (PS4850) 1

6 RM2-6763-000CN Fuser drive assembly (M1) 1

7 RM2-6777-000CN Main drive assembly (except LCD simplex model) 1


(PS4600/CL2)

7 RM2-1250-000CN Main drive assembly (LCD simplex models) 1


(PS4600/CL2)

8 RM2-6792-000CN Cartridge tray assembly 1

9 RM2-9051-000CN Developing solenoid assembly (SL2) 1

10 RM2-9316-000CN Drum motor assembly (M2) 1

11 RC4-0548-000CN Guide, NIP 1

12 RM2-1274-000CN Cover, multipurpose roller 1

13 J8J70-67903 Roller, multipurpose (MP) separation 1

14 J8J70-67903 Roller, multipurpose 1

15 RM2-6745-000CN Front door assembly 1

16 RM2-9456-000CN MP paper feed clutch (PS6201, CL1) 1

ENWW Parts and diagrams: Internal assemblies (2 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/ 2559


E60075/E60155/E60165/E60175)
Parts and diagrams: Internal assemblies (3 of 6) (M607/M608/M609/
M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)
Parts diagram and parts list for the internal printer assemblies.

Figure 9-6 Internal assemblies (3 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/


E60155/E60165/E60175)
(J501) A06
A09
A04
A09

A03
7

1
(J302) 8

(PS4750)
(J4750) (J4750)
A10
1 (J15)

(PS4550) (J4500)
(J4550)

(J4550) A07
(J4500)
6
A12

A12

A05

A11

4
(J14)

(J6205) 2

A01 5
10

A02

A08

2560 Chapter 9 Parts and diagrams ENWW


Table 9-11 Internal assemblies (3 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)

Ref

No Part number Description Qty

1 WG8-5935-000CN Photo interrupter (PS4550, PS4750) 2

2 J8J70-67904 Tray roller kit 1

3 RM2-6749-000CN Paper feed frame assembly 1

4 RM2-6771-000CN Paper pickup assembly 1

5 RC4-8188-000CN Cover, transfer hinge 1

6 RM2-6774-000CN Registration assembly 1

7 RM2-6776-000CN Transfer assembly (except LCD simplex models) 1

7 RM2-1248-000CN Transfer assembly (LCD simplex models) 1

8 RM2-6800-000CN Transfer roller assembly 1

9 RC5-3827-000CN Tool, exchange pickup roller 1

10 RC5-3828-000CN Tool, exchange roller 1

ENWW Parts and diagrams: Internal assemblies (3 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/ 2561


E60075/E60155/E60165/E60175)
Parts and diagrams: Internal assemblies (4 of 6) (M607/M608/M609/
M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)
Parts diagram and parts list for the internal printer assemblies.

Figure 9-7 Internal assemblies (4 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/


E60155/E60165/E60175)
5

A26
10
A26

9 LCD MODEL A29


A28
(J52)

EXCEPT LCD SIMPLEX MODEL 3


A23 A19 (FM3) A12
(J6201)
A08 (J6404)

A21
(FM4)
(J1901) 1 (J6405) A01 (J51)
(J4200)
A02
A05 (J6101)
1
(J6404)
(J204)
8 (J6405)
A27
(J16)

A24 A22
A04 6
A17

A14
A16
A03
A09 A30

A18
A15
4
11
(PS4800)
(J4800)
(J1)
(J4800)
A06 A07 (J1950)
A10 A11
A20

(J1910)
(H1)
(H2) 2

A31
A13
A25

2562 Chapter 9 Parts and diagrams ENWW


Table 9-12 Internal assemblies (4 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)

Ref

No Part number Description Qty

1 RK2-8946-000CN Fan (FM3, FM4) 2

2 RM2-1256-020CN Fuser assembly (110V) 1

2 RM2-1257-020CN Fuser assembly (220V) 1

3 RC4-6944-000CN Holder, HIP 1

4 WG8-5935-000CN Photo interrupter (PS4800) 1

5 RM2-6787-000CN Paper delivery assembly (except LCD simplex 1


models)

5 RM2-6790-000CN Paper delivery assembly (LCD simplex models) 1

6 RM2-7645-000CN Memory PCA 1

7 RM2-8946-000CN Pre-exposure PCA 1

8 RM2-9037-000CN Temperature sensor assembly 1

9 RC4-8310-000CN Holder, USB front 1

10 RC4-8311-000CN Cover, USB 1

11 RC5-2904-000CN Cover, inner rear upper 1

ENWW Parts and diagrams: Internal assemblies (4 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/ 2563


E60075/E60155/E60165/E60175)
Parts and diagrams: Internal assemblies (5 of 6) (M607/M608/M609/
M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)
Parts diagram and parts list for the internal printer assemblies.

Figure 9-8 Internal assemblies (5 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/


E60155/E60165/E60175)
STP DUPLEX MODEL

A16

A17

A20

(J603D)

(J603)

4 7

2 A15

(J4450) (J6402) (J8)


(J305)

A12
(J211)

(J203)
SEE FIGURE A06 A13
104-A02 (J6102)

A07 1
(J607)
EXCEPT LCD SIMPLEX MODEL A08

A17 (J309) A11


(J8104)
5 A19 A18
A10
(J13) (J4700)

A21 (J42)
A17 A22
A04
6 (J6202) (J13D)
(J202) (J9)

A01
A03 (J605)
A17
A04
(J605D)

8 A09
A02

STP DUPLEX MODEL


(J2101)
A17
A14
3
(J6001)

A17

A05

2564 Chapter 9 Parts and diagrams ENWW


Table 9-13 Internal assemblies (5 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)

Ref

No Part number Description Qty

1 RK2-8396-000CN Cable, FFC 1

2 RC4-7242-000CN Holder, delivery OP drawer 1

3 RM2-6754-000CN Inlet cable assembly (110V) 1

3 RM2-6784-000CN Inlet cable assembly (220V) 1

4 RM2-6797-000CN LVPS (110V) 1

4 RM2-6798-000CN LVPS (220V) 1

5 RM2-9491-000CN DC controller (except LCD duplex EPEAT models) 1

5 RM2-9494-000CN DC controller (except LCD duplex models) 1

5 RM3-7619-000CN DC Controller PCA (E60155/E60165/E60175) 1

5 RM3-8461-000CN DC controller (M610/M611/M612) 1

6 RC4-8393-000CN Holder, drawer 1

7 RM2-8576-000CN Output option cable assembly 1

8 RM2-8577-000CN Pickup option cable assembly 1

Not shown 7PS81-67901 Kit-formatter (M610, M611, M612 x model, India/ 1


China)

Not shown 7PS81-67902 Kit-formatter (M610, M611, M612 x model) 1

Not shown 7PS81-67905 Kit-formatter (M610, M611, M612 m/dn models, 1


India/China)

Not shown 7PS81-67906 Kit-formatter (M610, M611, M612 n/dn models) 1

Not shown T3U43-67902 Kit-PEFS 1

ENWW Parts and diagrams: Internal assemblies (5 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/ 2565


E60075/E60155/E60165/E60175)
Parts and diagrams: Internal assemblies (6 of 6) (M607/M608/M609/
M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)
Parts diagram and parts list for the internal printer assemblies.

Figure 9-9 Internal assemblies (6 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/


E60155/E60165/E60175)
1

A01

4
2

A01 5
A02

A01
7

2566 Chapter 9 Parts and diagrams ENWW


Table 9-14 Internal assemblies (6 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/E60165/
E60175)

Ref

No Part number Description Qty

3 RM2-6739-000CN Paper feed guide assembly, lower 1

4 RM2-6748-000CN Paper feed guide lower assembly 1

5 RC4-7364-000CN Link, guide, left 1

6 RM2-6736-000CN Cassette guide assembly, left 1

7 RM2-1269-000CN Cassette guide assembly, right 1

8 RC4-7365-000CN Link, guide, right 1

ENWW Parts and diagrams: Internal assemblies (6 of 6) (M607/M608/M609/M610/M611/M612/E60055/E60065/ 2567


E60075/E60155/E60165/E60175)
Parts and diagrams: Internal assemblies (1 of 5) (M631/M632/M633/
M634/M635/M636E62555/E62565/E62575/E62655/E62665/
E62675)
Parts diagram and parts list for the internal printer assemblies.

Figure 9-10 Internal assemblies (1 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/


E62655/E62665/E62675)
A18

3
2 A02 (FM1)
(J6104) A16 (J6402)
(J205)
(J604)
A11 A22
(J8301)
4
(J1000)
A03 (J606)

A19 1
(M4)
5
A20 A
(J321)
A01
(J308)

A17 A A20

A04

A12

A06
A07 A08
A10
A15 A09
A14
A05
A22
A13

A21 7

2568 Chapter 9 Parts and diagrams ENWW


Table 9-15 Internal assemblies (1 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/E62665/
E62675)

Ref

No Part number Description Qty

1 RK2-8392-000CN Cable, FFC, laser 1

2 RK2-8394-000CN Cable, FFC HVT 1

3 RK2-8946-000CN Fan (FM1) 1

4 RM2-0906-000CN Laser scanner assembly 1

5 RM2-1323-000CN Inner cover assembly 1

6 RM2-6755-000CN Laser shutter holder assembly 1

7 RM2-9337-000CN HVPS 1

ENWW Parts and diagrams: Internal assemblies (1 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/ 2569


E62575/E62655/E62665/E62675)
Parts and diagrams: Internal assemblies (2 of 5) (M631/M632/M633/
M634/M635/M636E62555/E62565/E62575/E62655/E62665/
E62675)
Parts diagram and parts list for the internal printer assemblies.

Figure 9-11 Internal assemblies (2 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/


E62655/E62665/E62675)
6 A09
(M1)
(J6101)

A07
A06
A05
4 A10 A02
A04
A03

(J19) (J306)

(J18)
2
8 9 A09
(SL2)
(SW4) (J201)
(SW5) A09
(J301)

(PS4850)
A09
5
(M2)
(J6102)
(PS4600)
(CL2)
(J12)

A08
(J6204) 10

11 A09
A12 7
A01
A09
A11 (J206)
A09

1
(M3)

3 A09

A13 12

2570 Chapter 9 Parts and diagrams ENWW


Table 9-16 Internal assemblies (2 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/E62665/
E62675)

Ref

No Part number Description Qty

1 RM2-0854-000CN Lifter drive assembly (M3) 1

2 RM2-0857-000CN Size sensor assembly (SW4/SW5) 1

3 RM2-0858-000CN Cassette (Tray 2) 1

4 RM2-1258-000CN Developing gear assembly 1

5 RM2-6756-000CN Developing drive assembly (PS4850) 1

6 RM2-6763-000CN Fuser drive assembly (M1) 1

7 RM2-6777-000CN Main drive assembly (PS46020, CL2) 1

8 RM2-6792-000CN Cartridge tray assembly 1

9 RM2-9051-000CN Developing solenoid assembly (SL2) 1

10 RM2-9316-000CN Drum motor assembly (M2) 1

11 RC4-8532-000CN Cover, inner left 1

12 RC4-8532-000CN Cover, inner right 1

ENWW Parts and diagrams: Internal assemblies (2 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/ 2571


E62575/E62655/E62665/E62675)
Parts and diagrams: Internal assemblies (3 of 5) (M631/M632/M633/
M634/M635/M636E62555/E62565/E62575/E62655/E62665/
E62675)
Parts diagram and parts list for the internal printer assemblies.

Figure 9-12 Internal assemblies (3 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/


E62655/E62665/E62675)
(J501) A06
A09
A04

A09

7
A03

(J15) 8
1
A11
(PS4550)
(J4550) 12
(J4550) A10
(J4500) A07
(J4500)

6
A12

A12

A05

A14
A13 A11
A11
A16
A15
11 4
(J14)

(J6205)
2

A01
5
10

A02

A08

2572 Chapter 9 Parts and diagrams ENWW


Table 9-17 Internal assemblies (3 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/E62665/
E62675)

Ref

No Part number Description Qty

1 WG8-5935-000CN Photo interrupter (PS4550) 1

2 J8J70-67904 Tray roller kit 1

3 RM2-0851-000CN Paper feed frame assembly 1

4 RM2-6795-000CN Paper pickup assembly 1

5 RC4-8188-000CN Cover, transfer hinge 1

6 RM2-6774-000CN Registration assembly 1

7 RM2-6776-000CN Transfer assembly 1

8 RM2-6800-000CN Transfer roller assembly 1

9 RC5-3827-000CN Tool, exchange pickup roller 1

10 RC5-3828-000CN Tool, exchange roller 1

11 RC4-8414-000CN Holder, multipurpose gear 1

12 RC4-8549-000CN Cover, NFC 1

ENWW Parts and diagrams: Internal assemblies (3 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/ 2573


E62575/E62655/E62665/E62675)
Parts and diagrams: Internal assemblies (4 of 5) (M631/M632/M633/
M634/M635/M636E62555/E62565/E62575/E62655/E62665/
E62675)
Parts diagram and parts list for the internal printer assemblies.

Figure 9-13 Internal assemblies (4 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/


E62655/E62665/E62675)
5

A28

A26 1
(FM3)
(J6404)
11 1
A21 (FM4)
A19 (J6405)
A01
A23 A08 A22
(J6201) (J4200)

A05 (J6404) A02


(J6101)
8 (J6405)
(J1901)
(J204)
(J16)

A04
A24

A17 6

A14
A03 A16
A09 A31

A18
A15
3
(PS4800)
(J4800)
(J4800) (J1)
A06 A07
A10 (J1950)
A20 A11
(J4100)
A30 (SW4100)
(H1)
(J1940) (H2) 2

4
A27 A29
10 9
(J1910)

A12
A13
A25

2574 Chapter 9 Parts and diagrams ENWW


Table 9-18 Internal assemblies (4 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/E62665/
E62675)

Ref

No Part number Description Qty

1 RK2-8946-000CN Fan (FM3/FM4) 2

2 RM2-1256-0000CN Fuser assembly (110V) 1

2 RM2-1257-000CN Fuser assembly (220V) 1

4 RM2-8956-000CN Power switch assembly (SW4100) 1

5 RM2-6787-000CN Paper delivery assembly 1

6 RM2-7645-000CN Memory PCA 1

7 RM2-8946-000CN Pre- exposure PCA 1

8 RM2-9037-000CN Temperature sensor assembly 1

9 RC4-8168-000CN Lever, power supply switch 1

10 RC4-8170-000CN Guide, switch right 1

11 RM2-1324-000CN Intake duct assembly 1

ENWW Parts and diagrams: Internal assemblies (4 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/ 2575


E62575/E62655/E62665/E62675)
Parts and diagrams: Internal assemblies (5 of 5) (M631/M632/M633/
M634/M635/M636E62555/E62565/E62575/E62655/E62665/
E62675)
Parts diagram and parts list for the internal printer assemblies.

Figure 9-14 Internal assemblies (5 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/


E62655/E62665/E62675)
A19

A17

(J603D)

(J603)

A16

A15
4
(J4450)
(J6402)
(J305)
A12 1
(J211)
(J607)
A07
SEE FIGURE A06
104-A02 (J203)
A13
(J6102) (J8104)
A17
5
A18 (J42)

A09
A03 A08
(J9)

A04 A17 A11 A14


A20 (J11)
A21
A10 (J309)
(J13)
6 A22 (J6302)
A17 (J4700)
A04 (J13D)
A01
(J605)
2
(J605D)
A02
A23

A17
(J2101)

3
(J6001)

A17

A05

2576 Chapter 9 Parts and diagrams ENWW


Table 9-19 Internal assemblies (5 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/E62665/
E62675)

Ref

No Part number Description Qty

1 RK2-8398-000CN Cable, FFC 1

2 RM2-8577-000CN Pickup Option Cable Assembly 1

3 RM2-6754-000CN Inlet Cable Assembly (110V) 1

3 RM2-6784-000CN Inlet Cable Assembly (220V) 1

4 RM2-1318-000CN LVPS (110V) 1

4 RM2-1319-000CN LVPS (220V) 1

5 RM2-9493-000CN DC Controller Assembly 1

5 RM3-7621-000CN DC Controller PCA (E62655/E62665/E62675) 1

5 RM3-8458-000CN DC Controller PCA (M634/M635/M636) 1

6 RC4-8393-000CN Holder, Drawer 1

Not shown 7PS94-67902 Kit-Formatter - M634, M635, M636 1

Not shown 7PS94-67901 Kit-Formatter - M634, M635, M636 (India, China) 1

Not shown J8J61-60001 Kit-Formatter - M631, M632, M633, E62555, 1


E62565, E62575

Not shown 3GY14-67901 Kit-Formatter - E62655, E62665, E62675 1

Not shown 3GY14-67902 Kit-Formatter E62655, E62665, E62675 (India, 1


China)

Not shown T3U43-67902 Kit-PEFS 1

ENWW Parts and diagrams: Internal assemblies (5 of 5) (M631/M632/M633/M634/M635/M636E62555/E62565/ 2577


E62575/E62655/E62665/E62675)
Parts and diagrams: 550-sheet paper feeder covers (M607/M608/
M609/M610/M611/M612/E60055/E60065/E60075/E60155/
E60165/E60175)
Parts diagram and parts list for the 550-sheet paper feeder.

Figure 9-15 550-sheet paper feeder covers (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/


E60155/E60165/E60175)
4
A01
1

See main body components

A01
6

2 3

A01

2578 Chapter 9 Parts and diagrams ENWW


Table 9-20 550-sheet paper feeder covers (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/
E60165/E60175)

Ref

No Part number Description Qty

1 RC4-8586-000CN Cover, left (550-sheet feeder) 1

2 RC4-8587-000CN Cover, right (550-sheet feeder) 1

3 RC4-8589-000CN Cover, rear under (550-sheet feeder) 1

4 RC4-8591-000CN Cover, inner front (550-sheet feeder) 1

5 RC4-8592-000CN Cover, lock (550-sheet feeder) 1

6 RM2-0872-000CN Rear door assembly (550-sheet feeder) 1

ENWW Parts and diagrams: 550-sheet paper feeder covers (M607/M608/M609/M610/M611/M612/E60055/ 2579
E60065/E60075/E60155/E60165/E60175)
Parts and diagrams: 550-sheet paper feeder main body components
(M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/
E60155/E60165/E60175)
Parts diagram and parts list for the 550-sheet paper feeder.

Figure 9-16 550-sheet paper feeder main body components (M607/M608/M609/M610/M611/M612/E60055/


E60065/E60075/E60155/E60165/E60175)
(J5504) A16 (J5513)
(J5515) (J5503) A15
(J5604)
14
(J5511)
A14 (J104)
A22
A23
(J5612) A24
A24
10 (J5611)
(J99)
A29 A02
A20 (J5501)
A24 (J5502)
A24 11 A18
(J98) (J5505)
1
16 (J5622) A17
A24
(SW3601)
15 (J5622) (J5512) A24
A24 A01 (SW3602) (J5631)
(J5631)

13

A28 A19 A11


A24 A19 4
A24
A13 3 (M3601)
(J5514)
12
A24
A24 (SW3603) A24
(J5604)

A07 A09
A05
A26 A04
A10 A21 A03
A A25
A27 A30
A08
A06
A24
A24 A12
8 6
8 6
5 5
A A
(J104) (J104)

7 A24 7 A24

9
9

2 2

ENVELOPE FEEDER 550 SHEET PAPER FEEDER

2580 Chapter 9 Parts and diagrams ENWW


Table 9-21 550-sheet paper feeder main body components (M607/M608/M609/M610/M611/M612/E60055/E60065/
E60075/E60155/E60165/E60175)

Ref

No Part number Description Qty

1 RC4-8914-000CN Holder, drawer connector 1

2 RM2-0866-000CN 550-sheet cassette assembly 1

2 RM2-1128-000CN Envelope feeder tray cassette assembly 1

3 RM2-0874-000CN Lifter drive assembly (M3601) 1

4 RM2-0875-000CN Feeder drive assembly 1

5 RM2-0878-000CN Paper pickup assembly 1

6 J8J70-67904 Tray roller kit 1

6 J8J90-67902 Envelope feeder roller kit 1

10 RM2-8868-000CN Option upper cable assembly 1

11 RM2-8869-000CN Option lower cable assembly 1

12 WC2-5803-000CN Switch, push (SW3603) 1

13 RM2-1255-000CN Size sensor (SW3601/SW3602) 1

14 RM2-8867-000CN Feeder controller PCA 1

ENWW Parts and diagrams: 550-sheet paper feeder main body components (M607/M608/M609/M610/M611/ 2581
M612/E60055/E60065/E60075/E60155/E60165/E60175)
Parts and diagrams: 550-sheet paper feeder covers (M631/M632/
M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)
Parts diagram and parts list for the 550-sheet paper feeder.

Figure 9-17 550-sheet paper feeder covers (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/


E62655/E62665/E62675)

1
2

See main body components

2582 Chapter 9 Parts and diagrams ENWW


Table 9-22 550-sheet paper feeder covers (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)

Ref

No Part number Description Qty

1 RC4-8684-000CN Cover rear (tray; 550-sheet feeder) 1

2 RC4-8685-000CN Left cover (550-sheet feeder) 1

3 RC4-8686-000CN Cover, right lower (550-sheet feeder) 1

4 RM2-0891-000CN Right door assembly (550-sheet feeder) 1

ENWW Parts and diagrams: 550-sheet paper feeder covers (M631/M632/M633/M634/M635/M636E62555/ 2583
E62565/E62575/E62655/E62665/E62675)
Parts and diagrams: 550-sheet paper feeder main body components
(M631/M632/M633/M634/M635/M636E62555/E62565/E62575/
E62655/E62665/E62675)
Parts diagram and parts list for the 550-sheet paper feeder.

Figure 9-18 550-sheet paper feeder main body components (M631/M632/M633/M634/M635/M636E62555/


E62565/E62575/E62655/E62665/E62675)
(J5504) A16 (J5513)
(J5515) (J5503) A15
(J5604)
14
(J5511)
A14 (J104)
A22
A23
(J5612) A24
A24
10 (J5611)
(J99)
A29 A02
A20 (J5501)
A24 (J5502)
A24 11 A18
(J98) (J5505)
1
16 (J5622) A17
A24
(SW3601)
15 (J5622) (J5512) A24
A24 A01 (SW3602) (J5631)
(J5631)

13

A28 A19 A11


A24 A19 4
A24
A13 3 (M3601)
(J5514)
12
A24
A24 (SW3603) A24
(J5604)

A07 A09
A05
A26 A04
A10 A21 A03
A A25
A27 A30
A08
A06
A24
A24 A12
8 6
8 6
5 5
A A
(J104) (J104)

7 A24 7 A24

9
9

2 2

ENVELOPE FEEDER 550 SHEET PAPER FEEDER

2584 Chapter 9 Parts and diagrams ENWW


Table 9-23 550-sheet paper feeder main body components (M631/M632/M633/M634/M635/M636E62555/E62565/
E62575/E62655/E62665/E62675)

Ref

No Part number Description Qty

1 RC4-8914-000CN Holder, drawer connector 1

2 RM2-0866-000CN 550-sheet cassette assembly 1

2 RM2-1138-000CN Envelope feeder tray cassette assembly 1

3 RM2-0895-000CN Lifter drive assembly (M3601) 1

4 RM2-0875-000CN Feeder drive assembly 1

5 RM2-1140-000CN Paper pickup assembly 1

6 J8J70-67904 Tray roller kit 1

6 J8J90-67902 Envelope feeder roller kit 1

10 RM2-8868-000CN Option upper cable assembly 1

11 RM2-8881-000CN Option lower cable assembly 1

12 WC2-5803-000CN Switch, push (SW3603) 1

13 RM2-0857-000CN Size sensor (SW3601/SW3602) 1

14 RM2-8785-000CN Feeder controller PCA 1

15 RM2-0856-000CN Auto close assembly 1

16 RC4-8393-000CN Holder, drawer 1

ENWW Parts and diagrams: 550-sheet paper feeder main body components (M631/M632/M633/M634/M635/ 2585
M636E62555/E62565/E62575/E62655/E62665/E62675)
Parts and diagrams: 1x550-sheet feeder stand covers (M631/M632/
M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)
Parts diagram and parts list for the 1x550-sheet feeder stand.

Figure 9-19 1x550-sheet feeder stand covers (M631/M632/M633/M634/M635/M636E62555/E62565/


E62575/E62655/E62665/E62675)
2

5 A04

See main body components


3
A04

A01 A02

A04
A05 6
A07
8 A03
A06

A08 1

A04

A05

7
A04

2586 Chapter 9 Parts and diagrams ENWW


Table 9-24 1x550-sheet feeder stand covers (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)

Ref

No Part number Description Qty

1 RC4-1778-000CN Link, door right 3

2 RC4-8941-000CN Cover, left 1

3 RC4-8942-000CN Cover, left lower 1

4 RC4-8943-000CN Cover, right lower 1

5 RC4-8954-000CN Cover, rear 1

6 RM2-0951-000CN Right door assembly 1

7 RC4-8946-000CN Cover, bottom front 1

8 RC4-8947-000CN Cover, stock 1

ENWW Parts and diagrams: 1x550-sheet feeder stand covers (M631/M632/M633/M634/M635/M636E62555/ 2587
E62565/E62575/E62655/E62665/E62675)
Parts and diagrams: 1x550-sheet feeder stand main body (M631/
M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)
Parts diagram and parts list for the 1x550-sheet feeder stand.

Figure 9-20 1x550-sheet feeder stand main body (M631/M632/M633/M634/M635/M636E62555/E62565/


E62575/E62655/E62665/E62675)
A18 A16
(J5006) (J5005)
(J25) (J15)
A13
14 (J5004)

(J5024) (J200) A15


A21 (J5007) (J12)

1 (J5003) A14
A25 (J80) (J5008)
(J3)
13 (J5017)
(CL3401)
A24 (J50) (CL3402) (J2)
(SW3401)
(SW3402)
10
(J5002) 3 A25 A19 A23
A23 (J12)

A02 A25
4
A10 (M3401) A19
A25
A02

A01 A07
12
A06
A12 (SW3403)
(J25) A09
A22
A25 11
A11 6
A25 A04
8
A25
A20 A03
A27
A05
A20
A27 A25

7
2 A08
9 A25
5
A28

A26

A25

A17
A25

2588 Chapter 9 Parts and diagrams ENWW


Table 9-25 1x550-sheet feeder stand main body (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)

Ref

No Part number Description Qty

1 RC4-8914-000CN Holder, drawer connector 1

2 RM2-0889-000CN Cassette assembly 1

3 RM2-0948-000CN Lifter drive assembly (M3401) 1

4 RM2-0875-000CN Feeder drive assembly (CL3401/CL3402) 1

5 RM2-0892-000CN Paper pickup assembly 1

6 J8J70-67904 Tray roller kit 1

10 RM2-9286-000CN Drawer upper cable assembly 1

11 RM2-0856-000CN Auto close assembly 1

12 WC2-5803-000CN Switch, push (SW3403) 1

13 RM2-0857-000CN Size sensor assembly (SW3401/SW3402) 1

14 RM2-8827-000CN Paper feeder controller PCA 1

ENWW Parts and diagrams: 1x550-sheet feeder stand main body (M631/M632/M633/M634/M635/M636E62555/ 2589
E62565/E62575/E62655/E62665/E62675)
Parts and diagrams: 3x550-sheet feeder stand covers (M631/M632/
M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)
Parts diagram and parts list for the 3x550-sheet feeder stand.

Figure 9-21 3x550-sheet feeder stand covers (M631/M632/M633/M634/M635/M636E62555/E62565/


E62575/E62655/E62665/E62675)
2

5 A04

See main body components


3
A04

A01 A02

A04

6
A03
A06
9

A05 1

A04

8 4

A04

2590 Chapter 9 Parts and diagrams ENWW


Table 9-26 3x550-sheet feeder stand covers (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)

Ref

No Part number Description Qty

1 RC4-1778-000CN Link, door right 1

2 RC4-8941-000CN Cover, left 1

3 RC4-8942-000CN Cover, left lower 1

4 RC4-8943-000CN Cover, right lower 1

5 RC4-8954-000CN Cover, rear 1

6 RM2-0939-000CN Right door assembly 1

7 RC4-8946-000CN Cover, bottom front 1

8 RM2-0924-000CN Cover, caster left 1

9 RM2-0925-000CN Cover, caster right 1

ENWW Parts and diagrams: 3x550-sheet feeder stand covers (M631/M632/M633/M634/M635/M636E62555/ 2591
E62565/E62575/E62655/E62665/E62675)
Parts and diagrams: 3x550-sheet feeder stand main body (M631/
M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)
Parts diagram and parts list for the 3x550-sheet feeder stand.

Figure 9-22 3x550-sheet feeder stand main body (M631/M632/M633/M634/M635/M636E62555/E62565/


E62575/E62655/E62665/E62675)
A16
(J5005)
(J15)
A15
(J5007) (J12)
(J5006) A18
(J5003) A14
(J5008)
(J80)
(J3)
A20 (CL3401) (J5017)
(J25) A25 (CL3402)
(J24)
A13 (J2)
14 (J5004) (J5014) 13 A19
(SW3401) A23
(J23)
(SW3402)
(J5024)
A21 A25 A17
(J200) (J5010) A25
A26 13 A30
(J5009) A (SW5601) (J20) A19 4
(SW5602)
(J5022) A27
A24 (J19) (J5012)
A28 (J202) (J8)
A25 (CL4501) (J5021)
A25 (CL4502)
(J5015) (J7)
1 13
(J14) A19
(SW4501) A23
(SW4502)
(J50)

(J5013)
A13
10
A 3 A25 A25
15
(J5025)
(J5002) (M3401) (J12) A19
(M4501) (J5011) A29
(J203)
A23 (M5601) (J14)
(J5023)
A02 (J11)
A10 (CL5601) (J5016)
A25 A02 (CL5602)
(J10)
A19
A19 A23

A25
2 12 15
A12
(SW3403)
(J25)
A22 A07
A01
A06
A09

A11 A05
A04 6
A04 A04
A25 11 A25 A25
A25 A25
A03 A03 8
A03

16
5

A25 7

9 A25

16
A08

2592 Chapter 9 Parts and diagrams ENWW


Table 9-27 3x550-sheet feeder stand main body (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)

Ref

No Part number Description Qty

1 RC4-8914-000CN Holder, drawer connector 1

2 RM2-0889-000CN Cassette assembly 1

3 RM2-0948-000CN Lifter drive assembly (M3401, M4501, 3


M5601)

4 RM2-0875-000CN Feeder drive assembly (CL3401/CL3402) 1

5 RM2-0892-000CN Paper pickup assembly 3

6 J8J70-67904 Tray roller kit 1

8 RC5-3827-000CN Tool, exchange pickup roller 1

9 RC5-3828-000CN Tool exchange roller 1

10 RM2-9286-000CN Drawer upper cable assembly 1

11 RM2-0856-000CN Auto close assembly 3

12 WC2-5803-000CN Switch, push (SW3403) 1

13 RM2-0857-000CN Size sensor assembly (SW3401/SW3402/ 3


SW4501/SW4502)

14 RM2-8807-000CN Paper deck controller PCA 1

15 RM2-0919-000CN Feeder drive assembly (CL5601/CL5602) 2

16 RM2-0943-000CN Cassette assembly 2

ENWW Parts and diagrams: 3x550-sheet feeder stand main body (M631/M632/M633/M634/M635/M636E62555/ 2593
E62565/E62575/E62655/E62665/E62675)
Parts and diagrams: 2,550-sheet feeder stand covers (M631/M632/
M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)
Parts diagram and parts list for the 2,550-sheet feeder stand.

Figure 9-23 2,550-sheet feeder stand covers (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/


E62655/E62665/E62675)
2

5 A04

See main body components


3
A04

A01 A02

A04

6
A03
A05

A04

2594 Chapter 9 Parts and diagrams ENWW


Table 9-28 2,550-sheet feeder stand covers (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)

Ref

No Part number Description Qty

1 RC4-1778-000CN Link, door right 1

2 RC4-8941-000CN Cover, left 1

3 RC4-8942-000CN Cover, left lower 1

4 RC4-8943-000CN Cover, right lower 1

5 RC4-8954-000CN Cover, rear 1

6 RM2-0939-000CN Right door assembly 1

ENWW Parts and diagrams: 2,550-sheet feeder stand covers (M631/M632/M633/M634/M635/M636E62555/ 2595
E62565/E62575/E62655/E62665/E62675)
Parts and diagrams: 2,550-sheet feeder stand main body (M631/
M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)
Parts diagram and parts list for the 2,550-sheet feeder stand.

Figure 9-24 2,550-sheet feeder stand main body (M631/M632/M633/M634/M635/M636E62555/E62565/


E62575/E62655/E62665/E62675)
A18
(J5006)
(J25)
14 (J5004)
A13
(J5024)
A21
(J200)

A26
A16
(J5009)
A24 (J202) (J5005) A14
A25 (J15) (J5008)
(J3)
17 A23 A25 (CL3401) (J5017)
(J5019) 1 A15 (CL3402)
A23 (J5007) (J12) (J2)
A28
(J50) (J5003)
A19 A23
(J17)
(J80)
10
(M4501)
(J5002) 13 A25
A25
(SW3401) 4
(SW3402)
3 A25 A19 A27
A23 (J12) (J5012)
(J8)
A02 (CL4501) (J5021)
A10 (CL4502)
A25 (M3401) (J7)

A02 A19 A23

2 A25
15
12 A19
A01 A07
(SW3403)
A12 (J25) A06
A22 A09
A25 11
6
A11
A25 8
A29
A25
18

(J5010) A04
5
(SW4501) (J21) A25 A05
A25 A03
A17
7
A25 19 A25
A25
9

A08

16 A20
A25

2596 Chapter 9 Parts and diagrams ENWW


Table 9-29 2,550-sheet feeder stand main body (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/E62655/
E62665/E62675)

Ref

No Part number Description Qty

1 RC4-8914-000CN Holder, drawer connector 1

2 RM2-0889-000CN Cassette assembly 1

3 RM2-0948-000CN Lifter drive assembly (M3401) 1

4 RM2-0875-000CN Feeder drive assembly (CL3401/CL3402) 1

5 RM2-0892-000CN Paper pickup assembly 2

6 J8J70-67904 Tray roller kit 1

8 RC5-3827-000CN Tool, exchange pickup roller 1

9 RC5-3828-000CN Tool exchange roller 1

10 RM2-9286-000CN Drawer upper cable assembly 1

11 RM2-0856-000CN Auto close assembly 1

12 WC2-5803-000CN Switch, push (SW3403) 1

13 RM2-0857-000CN Size sensor assembly (SW3401/SW3402) 1

14 RM2-9020-000CN Paper deck controller PCA 1

15 RM2-0919-000CN Feeder drive assembly (CL4501/CL4502) 2

16 RM2-0914-000CN Tray assembly 1

17 RM2-0915-000CN Tray lifter motor drive assembly (M5401) 1

18 RM2-0918-000CN Tray auto close 1

16 RM2-0921-000CN Paper size detect assembly (SW4501) 1

ENWW Parts and diagrams: 2,550-sheet feeder stand main body (M631/M632/M633/M634/M635/M636E62555/ 2597
E62565/E62575/E62655/E62665/E62675)
Parts and diagrams: 2,100-sheet feeder stand covers (M607/M608/
M609/M610/M611/M612/E60055/E60065/E60075/E60155/
E60165/E60175)
Parts diagram and parts list for the 2,100-sheet feeder stand.

Figure 9-25 2,100-sheet feeder stand covers (M607/M608/M609/M610/M611/M612/E60055/E60065/


E60075/E60155/E60165/E60175)
A01
2

5
1

A01

A01

3 4

2598 Chapter 9 Parts and diagrams ENWW


Table 9-30 2,100-sheet feeder stand covers (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/
E60165/E60175)

Ref

No Part number Description Qty

1 RC4-8592-000CN Cover, Lock 1

2 RC4-9830-000CN Cover, Left 1

3 RC4-9831-000CN Cover, Right 1

4 RC4-9833-000CN Cover, Rear 1

5 RC4-8595-000CN Door, Rear 1

6 RC4-8596-000CN Guide, Paper 1

7 RM2-1150-000CN Front Door Assembly 1

ENWW Parts and diagrams: 2,100-sheet feeder stand covers (M607/M608/M609/M610/M611/M612/E60055/ 2599
E60065/E60075/E60155/E60165/E60175)
Parts and diagrams: 2,100-sheet feeder stand main body (M607/
M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/
E60165/E60175)
Parts diagram and parts list for the 2,100-sheet feeder stand.

Figure 9-26 2,100-sheet feeder stand main body (M607/M608/M609/M610/M611/M612/E60055/E60065/


E60075/E60155/E60165/E60175)
A59
1
(J51)

11
A36
(J5002)
A59
A59

(J18)
A41
A01

(M3401) A59 (J5019)


3 (SW3401)

A43 4 (J5)
(J4)
(J16)
(J5008)

(J5017)

(J5010) 2 A40
A49 A44 A59
A62 A57
12 A17
A14 A24 A49 A57

A48 (SW3403)
(J26)
A56 (J5006)
(J27)
A56 (SW3402)
A56
A39
(J5003)
(J5004) 12
(J5024) A42
A59 (J200) 10
A56

A58
A54
A31

A46

A56 A02
A32 A59
A52 8
6
A34

A63 A60
A03

7
A35 (J200)
A33
A46

5
9

2600 Chapter 9 Parts and diagrams ENWW


Table 9-31 2,100-sheet feeder stand main body (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/E60155/
E60165/E60175)

Ref

No Part number Description Qty

1 RC4-8914-000CN Holder, drawer connector 1

2 RM2-0875-000CN Feeder drive assembly 1

3 RM2-1162-000CN Size lever assembly (SW3401) 1

4 RM2-1162-000CN Lifter drive assembly (M3401) 1

5 RM2-1169-000CN Paper pickup assembly 2

6 J8J70-67904 Tray roller kit 1

8 RC5-3827-000CN Tool, exchange pickup roller 1

9 RC5-3828-000CN Tool exchange roller 1

10 RM2-8917-000CN HCI controller PCA 1

11 RM2-9287-000CN Option cable assembly 1

12 WC2-5803-000CN Switch, push (SW3403) 2

ENWW Parts and diagrams: 2,100-sheet feeder stand main body (M607/M608/M609/M610/M611/M612/E60055/ 2601
E60065/E60075/E60155/E60165/E60175)
Parts and diagrams: Staple stacker multi-bin mailbox 5-bin covers
(M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/
E60155/E60165/E60175)
Parts diagram and parts list for the Staple stacker multi-bin mailbox 5-bin .

Figure 9-27 Staple stacker multi-bin mailbox 5-bin covers (M607/M608/M609/M610/M611/M612/E60055/


E60065/E60075/E60155/E60165/E60175)
16

11
12

10 13

14
3
A01 5

6
1

7
15

9
2

2602 Chapter 9 Parts and diagrams ENWW


Table 9-32 Staple stacker multi-bin mailbox 5-bin covers (M607/M608/M609/M610/M611/M612/E60055/E60065/E60075/
E60155/E60165/E60175)

Ref

No Part number Description Qty

1 RC4-9438-000CN Cover, right upper 1

2 RC4-9439-000CN Cover, right lower 1

3 RC4-9446-000CN Cover, stapler rear 1

4 RC4-9575-000CN Door, staple 1

5 RC4-9576-000CN Arm, staple door lock 1

6 RU7-8831-000CN Label, staple exchange OPE 1

7 RM2-1038-000CN Right door assembly 1

8 RM2-1057-000CN Stacking wall assembly 1

9 RC4-9574-000CN Cover, staple 1

10 RC4-9674-000CN Cover, right front 1

11 RC4-9675-000CN Cover, left front 1

12 RC4-9440-000CN Cover, left 1

13 RC4-9442-000CN Cover, corner left 1

14 RC4-9443-000CN Cover, inner left 1

15 RC4-9444-000CN Cover, inner right 1

16 RL2-1827-000CN Cover, upper 1

ENWW Parts and diagrams: Staple stacker multi-bin mailbox 5-bin covers (M607/M608/M609/M610/M611/M612/ 2603
E60055/E60065/E60075/E60155/E60165/E60175)
Parts and diagrams: Staple stacker multi-bin mailbox 5-bin main
body (1 of 2) (M607/M608/M609/M610/M611/M612/E60055/
E60065/E60075/E60155/E60165/E60175)
Parts diagram and parts list for the Staple stacker multi-bin mailbox 5-bin .

Figure 9-28 Staple stacker multi-bin mailbox 5-bin main body (1 of 2) (M607/M608/M609/M610/M611/M612/
E60055/E60065/E60075/E60155/E60165/E60175)
8 4

1 (J401)

5 1
A14 A21
(J7010)
2 A15 (J7011)
(M12) (J7012)
(J501) (J7102)
(J202) (J602)
A01 A20
10
A11 A23
A12 (J7102)
A12
(J402)

A14 A22
(J505)

A02
(J7030)
A23
A13
A19
A14
A08 A14
A14
9
(SW11) A17 A09
7 A07

A18 A07
A14 (J302)

A05 A10 6
A06

(J204) 11
(J203)
A14
A14 (J201)
A04 3
A16
(J7007)
(J7105)

(FAN11)
(J7030)

A03
A14

See main body components (2 of 2)

2604 Chapter 9 Parts and diagrams ENWW


Table 9-33 Staple stacker multi-bin mailbox 5-bin main body (1 of 2) (M607/M608/M609/M610/M611/M612/E60055/
E60065/E60075/E60155/E60165/E60175)

Ref

No Part number Description Qty

1 RC5-0353-000CN Pin, tray fixed 2

2 RK2-8149-000CN Motor, stepping DC (M12) 1

3 RK2-8153-000CN Fan (Fan3) 1

4 RM2-1042-000CN Jog assembly 1

5 RM2-1043-000CN Lower paper feed assembly 1

6 RM2-1051-000CN Upper paper feed assembly 1

7 RK2-8148-000CN Stapler 1

8 RM2-1196-000CN Tray assembly 1

9 WC4-5171-000CN Microswitch (SW11) 1

10 RM2-8717-000CN Multi-bin mailbox PCA 1

11 RM2-8732-000CN Cable, staple 1

ENWW Parts and diagrams: Staple stacker multi-bin mailbox 5-bin main body (1 of 2) (M607/M608/M609/M610/ 2605
M611/M612/E60055/E60065/E60075/E60155/E60165/E60175)
Parts and diagrams: Staple stacker multi-bin mailbox 5-bin main
body (2 of 2) (M607/M608/M609/M610/M611/M612/E60055/
E60065/E60075/E60155/E60165/E60175)
Parts diagram and parts list for the Staple stacker multi-bin mailbox 5-bin .

Figure 9-29 Staple stacker multi-bin mailbox 5-bin main body (2 of 2) (M607/M608/M609/M610/M611/M612/
E60055/E60065/E60075/E60155/E60165/E60175)
4
A20
A09
(J7010) A20
A08
A08
A18 A08 A20
A08
A19 A25
A18
A22
A19 A09
4 A19 A08
A21
A08
A17
A18
(J7011) A09
A10 A01
A15
A03
A23
14

(PS116) A07
(J7013)
4 A03

(PS117)
(J7014) 14
A10 (J7012)
A06
A15
A23
A03
(PS118)
(J7015)
14
7
A06
8 (SW1)
(J604)
A10
A15 9 12
A05
A23
(J601) (J7210)

A04 (J7107)
A16

A14

(M13) A24
A23 A13 (J7107) 2
A25 A23
A23
A17
A01 5
(J101)

(J7402)
13
(J7014)
A23 (J7013)
(SL11) (J7015)
(J7201) (J603)
A12 (J7204) 1
3 (J7205)
(SL14) (J7206) 10
11
3
(SL15)
3
(SL16)
A02

A11
6 A23

2606 Chapter 9 Parts and diagrams ENWW


Table 9-34 Staple stacker multi-bin mailbox 5-bin main body (2 of 2) (M607/M608/M609/M610/M611/M612/E60055/
E60065/E60075/E60155/E60165/E60175)

Ref

No Part number Description Qty

1 RC4-9662-000CN Door, rear 1

2 RK2-8149-000CN Motor Stepping DC (M13) 1

3 RL2-1792-000CN Bin, solenoid assembly (SL14/SL15/SL16) 3

4 RM2-1030-000CN Tray lower assembly 3

5 RM2-1031-000CN Left side plate assembly (M13) 1

6 RM2-1032-000CN Right side plate assembly 1

7 RM2-1033-000CN Top bin flapper assembly 1

8 RM2-1034-000CN Bin, flapper assembly 1

9 RM2-1035-000CN Intermediate bin flapper assembly 1

10 RM2-1036-000CN Inner cover bottom assembly 1

11 RM2-1040-000CN Solenoid assembly (SL11) 1

12 RM2-8743-000CN Cable, door switch (SW116/SW117/SW118) 1

13 RM2-8744-000CN Cable, mini interface 1

14 WG8-5935-000CN Photo interrupter (PS116/PS117/PS118) 3

ENWW Parts and diagrams: Staple stacker multi-bin mailbox 5-bin main body (2 of 2) (M607/M608/M609/M610/ 2607
M611/M612/E60055/E60065/E60075/E60155/E60165/E60175)
Parts and diagrams: Staple stacker multi-bin mailbox 2-bin covers
(M631/M632/M633/M634/M635/M636E62555/E62565/E62575/
E62655/E62665/E62675)
Parts diagram and parts list for the Staple stacker multi-bin mailbox 2-bin .

Figure 9-30 Staple stacker multi-bin mailbox 2-bin covers (M631/M632/M633/M634/M635/M636E62555/


E62565/E62575/E62655/E62665/E62675)
11
12

13

14
1
A02

A01 A03
5 10

2
3

9
4

2608 Chapter 9 Parts and diagrams ENWW


Table 9-35 Staple stacker multi-bin mailbox 2-bin covers (M631/M632/M633/M634/M635/M636E62555/E62565/E62575/
E62655/E62665/E62675)

Ref

No Part number Description Qty

1 RC4-9438-000CN Cover, right upper 1

2 RC4-9439-000CN Cover, right lower 1

3 RC4-9446-000CN Cover, stapler rear 1

4 RC4-9575-000CN Door, staple 1

5 RC4-9576-000CN Arm, staple door lock 1

6 RU7-8831-000CN Label, staple exchange OPE 1

7 RM2-1038-000CN Right door assembly 1

8 RM2-1057-000CN Stacking wall 1

9 RC4-9582-000CN Cover, staple 1

10 RC4-9582-000CN Cover, right front 1

11 RC4-9579-000CN Cover, rear upper 1

12 RC4-9580-000CN Cover, inner rear 1

13 RC4-9581-000CN Cover, corner rear 1

14 RC4-9589-000CN Cover, jog front 1

ENWW Parts and diagrams: Staple stacker multi-bin mailbox 2-bin covers (M631/M632/M633/M634/M635/ 2609
M636E62555/E62565/E62575/E62655/E62665/E62675)
Parts and diagrams: Staple stacker multi-bin mailbox 2-bin main
body (M631/M632/M633/M634/M635/M636E62555/E62565/
E62575/E62655/E62665/E62675)
Parts diagram and parts list for the Staple stacker multi-bin mailbox 2-bin .

Figure 9-31 Staple stacker multi-bin mailbox 2-bin main body (M631/M632/M633/M634/M635/M636E62555/
E62565/E62575/E62655/E62665/E62675)
8 4

(J401)

A23
(J101)

1 11 (J8)
5 (J501) A14 (J603)
1 A14
(J202) A18
(J402)

A22

(J15) A04 3
A01
A03
A13

A20 A11
(FAN11)
(J505)
A14 2 A15
A12
A02 (M12)
(J15)

A14
A14 A19
A08
A14 A17
9
(SW11) A09
7 A07
(J301)
(J302)
10 A07
A10
A05
A06

A14
(J204)
A16 (J203) 6
(J201)
(J7301D)
(J502)

A14
A21
(J19)
(J26)

2610 Chapter 9 Parts and diagrams ENWW


Table 9-36 Staple stacker multi-bin mailbox 2-bin main body (M631/M632/M633/M634/M635/M636E62555/E62565/
E62575/E62655/E62665/E62675)

Ref

No Part number Description Qty

1 RC5-0353-000CN Pin, tray fixed 2

2 RK2-8149-000CN Motor, stepping DC (M12) 1

3 RK2-8153-000CN Fan (Fan3) 1

4 RM2-1066-000CN Jog assembly 1

5 RM2-1071-000CN Lower paper feed assembly 1

6 RM2-1067-000CN Upper paper feed assembly 1

7 RK2-8148-000CN Stapler 1

8 RM2-1196-000CN Tray assembly 1

9 WC4-5171-000CN Microswitch (SW11) 1

10 RM2-1040-000CN Solenoid assembly 1

11 RM2-8847-000CN Staple stacker PCA 1

ENWW Parts and diagrams: Staple stacker multi-bin mailbox 2-bin main body (M631/M632/M633/M634/M635/ 2611
M636E62555/E62565/E62575/E62655/E62665/E62675)
Alphabetical parts list
Table 9-37 Alphabetical parts list

Description Part number Table and page


RM2-1321-000CN Covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2555
550-sheet cassette assembly RM2-0866-000CN 550-sheet paper feeder
main body components
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2581
550-sheet cassette assembly RM2-0866-000CN 550-sheet paper feeder
main body components
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2585
ADF Hinge Kit 5851-7205 Document feeder and
image scanner (MFP)
on page 2551
Arm, multipurpose lift RM2-1272-000CN Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553
Arm, multipurpose lift RM2-1273-000CN Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553
Arm, staple door lock RC4-9576-000CN Staple stacker multi-bin
mailbox 5-bin covers
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2603
Arm, staple door lock RC4-9576-000CN Staple stacker multi-bin
mailbox 2-bin covers
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2609

2612 Chapter 9 Parts and diagrams ENWW


Table 9-37 Alphabetical parts list (continued)

Description Part number Table and page


Auto close assembly RM2-0856-000CN 550-sheet paper feeder
main body components
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2585
Auto close assembly RM2-0856-000CN 1x550-sheet feeder stand
main body (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2589
Auto close assembly RM2-0856-000CN 3x550-sheet feeder stand
main body (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2593
Auto close assembly RM2-0856-000CN 2,550-sheet feeder stand
main body (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2597
Band, cover RC4-7329-000CN Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553
Band, left, front RC4-8302-000CN Covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2555
Band, left, rear RC4-8298-000CN Covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2555
Bezel, control panel J8J63-60137 Document feeder and
image scanner (MFP)
on page 2551
Bin, flapper assembly RM2-1034-000CN Staple stacker multi-bin
mailbox 5-bin main body
(2 of 2) (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2607

ENWW Alphabetical parts list 2613


Table 9-37 Alphabetical parts list (continued)

Description Part number Table and page


Bin, solenoid assembly (SL14/SL15/SL16) RL2-1792-000CN Staple stacker multi-bin
mailbox 5-bin main body
(2 of 2) (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2607
Cable, Control Panel HDMI J8J63-60127 Document feeder and
image scanner (MFP)
on page 2551
Cable, Control Panel HIP J8J63-60129 Document feeder and
image scanner (MFP)
on page 2551
Cable, Control Panel Sideband J8J63-60116 Document feeder and
image scanner (MFP)
on page 2551
Cable, Control Panel w/ USB J8J63-60115 Document feeder and
image scanner (MFP)
on page 2551
Cable, door switch (SW116/SW117/SW118) RM2-8743-000CN Staple stacker multi-bin
mailbox 5-bin main body
(2 of 2) (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2607
Cable, FFC RK2-8396-000CN Internal assemblies (5 of 6)
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2565
Cable, FFC RK2-8398-000CN Internal assemblies (5 of 5)
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2577
Cable, FFC HVT RK2-8394-000CN Internal assemblies (1 of 5)
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2569
Cable, FFC laser RK2-8392-000CN Internal assemblies (1 of 6)
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2557

2614 Chapter 9 Parts and diagrams ENWW


Table 9-37 Alphabetical parts list (continued)

Description Part number Table and page


Cable, FFC, HVT RK2-8394-000CN Internal assemblies (1 of 6)
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2557
Cable, FFC, laser RK2-8392-000CN Internal assemblies (1 of 5)
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2569
Cable, mini interface RM2-8744-000CN Staple stacker multi-bin
mailbox 5-bin main body
(2 of 2) (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2607
Cable, SCB formatter power J8J63-60133 Document feeder and
image scanner (MFP)
on page 2551
Cable, staple RM2-8732-000CN Staple stacker multi-bin
mailbox 5-bin main body
(1 of 2) (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2605
Cartridge tray assembly RM2-6792-000CN Internal assemblies (2 of 6)
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2559
Cartridge tray assembly RM2-6792-000CN Internal assemblies (2 of 5)
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2571
Cassette (Tray 2) RM2-0858-000CN Internal assemblies (2 of 5)
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2571
Cassette assembly RM2-0889-000CN 1x550-sheet feeder stand
main body (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2589

ENWW Alphabetical parts list 2615


Table 9-37 Alphabetical parts list (continued)

Description Part number Table and page


Cassette assembly RM2-0889-000CN 3x550-sheet feeder stand
main body (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2593
Cassette assembly RM2-0889-000CN 2,550-sheet feeder stand
main body (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2597
Cassette assembly RM2-0943-000CN 3x550-sheet feeder stand
main body (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2593
Cassette assembly (Tray 2) RM2-6766-000CN Internal assemblies (2 of 6)
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2559
Cassette guide assembly, left RM2-6736-000CN Internal assemblies (6 of 6)
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2567
Cassette guide assembly, right RM2-1269-000CN Internal assemblies (6 of 6)
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2567
Control panel assembly RM2-1259-010CN Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553
Control panel assembly LCD 10-key LCD (duplex/ 5851-7975 Covers (M607/M608/
simplex) M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553
Control panel kit 5851-7210 Document feeder and
image scanner (MFP)
on page 2551

2616 Chapter 9 Parts and diagrams ENWW


Table 9-37 Alphabetical parts list (continued)

Description Part number Table and page


Cover rear (tray; 550-sheet feeder) RC4-8684-000CN 550-sheet paper feeder
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2583
Cover, bottom front RC4-8946-000CN 1x550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2587
Cover, bottom front RC4-8946-000CN 3x550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2591
Cover, caster left RM2-0924-000CN 3x550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2591
Cover, caster right RM2-0925-000CN 3x550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2591
Cover, corner left RC4-9442-000CN Staple stacker multi-bin
mailbox 5-bin covers
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2603
Cover, corner rear RC4-9581-000CN Staple stacker multi-bin
mailbox 2-bin covers
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2609
Cover, HIP B5L46-40021 Document feeder and
image scanner (MFP)
on page 2551
Cover, HIP RC4-0213-000CN Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553

ENWW Alphabetical parts list 2617


Table 9-37 Alphabetical parts list (continued)

Description Part number Table and page


Cover, image scanner rear RC4-8401-000CN Document feeder and
image scanner (MFP)
on page 2551
Cover, image scanner right RC4-8411-000CN Document feeder and
image scanner (MFP)
on page 2551
Cover, image scanner, front RC4-8399-000CN Covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2555
Cover, image scanner, rear RC4-8401-000CN Covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2555
Cover, image scanner, right RC4-8411-000CN Covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2555
Cover, image scanner, upper RC4-8400-000CN Covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2555
Cover, inlet RC4-6935-000CN Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553
Cover, inlet RL2-1686-000CN Covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2555
Cover, inner front (550-sheet feeder) RC4-8591-000CN 550-sheet paper feeder
covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2579
Cover, inner left RC4-8532-000CN Internal assemblies (2 of 5)
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2571

2618 Chapter 9 Parts and diagrams ENWW


Table 9-37 Alphabetical parts list (continued)

Description Part number Table and page


Cover, inner left RC4-9443-000CN Staple stacker multi-bin
mailbox 5-bin covers
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2603
Cover, inner rear RC4-9580-000CN Staple stacker multi-bin
mailbox 2-bin covers
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2609
Cover, inner rear upper RC5-2904-000CN Internal assemblies (4 of 6)
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2563
Cover, inner right RC4-8532-000CN Internal assemblies (2 of 5)
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2571
Cover, inner right RC4-9444-000CN Staple stacker multi-bin
mailbox 5-bin covers
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2603
Cover, jog front RC4-9589-000CN Staple stacker multi-bin
mailbox 2-bin covers
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2609
Cover, keyboard (Flow models) B5L46-40002 Document feeder and
image scanner (MFP)
on page 2551
Cover, left Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553
Cover, left RC4-8941-000CN 1x550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2587

ENWW Alphabetical parts list 2619


Table 9-37 Alphabetical parts list (continued)

Description Part number Table and page


Cover, left RC4-8941-000CN 3x550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2591
Cover, left RC4-8941-000CN 2,550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2595
Cover, left RC4-9440-000CN Staple stacker multi-bin
mailbox 5-bin covers
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2603
Cover, Left RC4-9830-000CN 2,100-sheet feeder stand
covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2599
Cover, left (550-sheet feeder) RC4-8586-000CN 550-sheet paper feeder
covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2579
Cover, left front RC4-9675-000CN Staple stacker multi-bin
mailbox 5-bin covers
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2603
Cover, left lower RC4-6943-000CN Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553
Cover, left lower RC4-8406-000CN Covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2555
Cover, left lower RC4-8942-000CN 1x550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2587

2620 Chapter 9 Parts and diagrams ENWW


Table 9-37 Alphabetical parts list (continued)

Description Part number Table and page


Cover, left lower RC4-8942-000CN 3x550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2591
Cover, left lower RC4-8942-000CN 2,550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2595
Cover, Lock RC4-8592-000CN 2,100-sheet feeder stand
covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2599
Cover, lock (550-sheet feeder) RC4-8592-000CN 550-sheet paper feeder
covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2579
Cover, multipurpose (MP) RC4-7312-000CN Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553
Cover, multipurpose inner RC4-8271-000CN Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553
Cover, multipurpose roller RL2-1274-000CN Covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2555
Cover, multipurpose roller RM2-1274-000CN Internal assemblies (2 of 6)
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2559
Cover, NFC RC4-6941-000CN Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553

ENWW Alphabetical parts list 2621


Table 9-37 Alphabetical parts list (continued)

Description Part number Table and page


Cover, NFC RC4-8549-000CN Internal assemblies (3 of 5)
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2573
Cover, panel back (LCD duplex/simplex) RC4-8239-000CN Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553
Cover, rear RC4-8954-000CN 1x550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2587
Cover, rear RC4-8954-000CN 3x550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2591
Cover, rear RC4-8954-000CN 2,550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2595
Cover, rear RL2-1682-000CN Covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2555
Cover, Rear RC4-9833-000CN 2,100-sheet feeder stand
covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2599
Cover, rear lower RC4-6934-000CN Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553
Cover, rear under (550-sheet feeder) RC4-8589-000CN 550-sheet paper feeder
covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2579

2622 Chapter 9 Parts and diagrams ENWW


Table 9-37 Alphabetical parts list (continued)

Description Part number Table and page


Cover, rear upper RC4-9579-000CN Staple stacker multi-bin
mailbox 2-bin covers
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2609
Cover, right RC4-6932-000CN Covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2553
Cover, Right RC4-9831-000CN 2,100-sheet feeder stand
covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2599
Cover, right (550-sheet feeder) RC4-8587-000CN 550-sheet paper feeder
covers (M607/M608/
M609/M610/M611/M612/
E60055/E60065/E60075/
E60155/E60165/E60175)
on page 2579
Cover, right front RC4-9582-000CN Staple stacker multi-bin
mailbox 2-bin covers
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2609
Cover, right front RC4-9674-000CN Staple stacker multi-bin
mailbox 5-bin covers
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2603
Cover, right lower RC4-8405-000CN Covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2555
Cover, right lower RC4-8943-000CN 1x550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2587

ENWW Alphabetical parts list 2623


Table 9-37 Alphabetical parts list (continued)

Description Part number Table and page


Cover, right lower RC4-8943-000CN 3x550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2591
Cover, right lower RC4-8943-000CN 2,550-sheet feeder stand
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2595
Cover, right lower RC4-9439-000CN Staple stacker multi-bin
mailbox 5-bin covers
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2603
Cover, right lower RC4-9439-000CN Staple stacker multi-bin
mailbox 2-bin covers
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2609
Cover, right lower (550-sheet feeder) RC4-8686-000CN 550-sheet paper feeder
covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2583
Cover, right upper RC4-8412-000CN Covers (M631/M632/
M633/M634/M635/
M636E62555/E62565/
E62575/E62655/E62665/
E62675) on page 2555
Cover, right upper RC4-9438-000CN Staple stacker multi-bin
mailbox 5-bin covers
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2603
Cover, right upper RC4-9438-000CN Staple stacker multi-bin
mailbox 2-bin covers
(M631/M632/M633/M634/
M635/M636E62555/
E62565/E62575/E62655/
E62665/E62675)
on page 2609

2624 Chapter 9 Parts and diagrams ENWW


Table 9-37 Alphabetical parts list (continued)

Description Part number Table and page


Cover, staple RC4-9574-000CN Staple stacker multi-bin
mailbox 5-bin covers
(M607/M608/M609/M610/
M611/M612/E60055/
E60065/E60075/E60155/
E60165/E60175)
on page 2603
Cover, staple RC4-9582-000CN Staple stacke

You might also like