Qualification Pack

CCTV Installation Technician

QP Code: ELE/Q4605

Version: 3.0

NSQF Level: 4

Electronics Sector Skills Council of India || 155, 2nd Floor, ESC House Okhla Industrial Area-Phase 3
New Delhi- 110020 || email:[email protected]

NSQC Approved || Electronics Sector Skills Council of India 1

 Qualification Pack

Contents
ELE/Q4605: CCTV Installation Technician ............................................................................................. 3
Brief Job Description ...................................................................................................................... 3
Applicable National Occupational Standards (NOS) ............................................................................. 3
Compulsory NOS ........................................................................................................................... 3
Qualification Pack (QP) Parameters .............................................................................................. 3
ELE/N4609: Visit Site and Understand Customer Requirement ............................................................ 5
ELE/N4610: Install the CCTV Camera ................................................................................................. 12
ELE/N4611: Setup the CCTV Surveillance System .............................................................................. 21
ELE/N9905: Work effectively at the workplace ................................................................................... 30
ELE/N1002: Apply health and safety practices at the workplace ....................................................... 38
DGT/VSQ/N0102: Employability Skills (60 Hours) ............................................................................... 46
Assessment Guidelines and Weightage ............................................................................................. 53
Assessment Guidelines ............................................................................................................... 53
Assessment Weightage ............................................................................................................... 54
Acronyms ........................................................................................................................................... 55
Glossary ............................................................................................................................................. 56

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ELE/Q4605: CCTV Installation Technician

Brief Job Description

The individual at work is responsible for installing the CCTV system in the customer premises. The
individual understands the customer and site requirement, installs the camera and integrates the
hardware for effective CCTV surveillance system functioning

Personal Attributes

The job requires the individual to have: ability to build interpersonal relationships, patience, listening skills
and critical thinking. The individual must be willing to travel to client premises in order to install equipment
at different locations.

Applicable National Occupational Standards (NOS)

Compulsory NOS:

1. ELE/N4609: Visit Site and Understand Customer Requirement

2. ELE/N4610: Install the CCTV Camera

3. ELE/N4611: Setup the CCTV Surveillance System

4. ELE/N9905: Work effectively at the workplace

5. ELE/N1002: Apply health and safety practices at the workplace

6. DGT/VSQ/N0102: Employability Skills (60 Hours)

Qualification Pack (QP) Parameters

Sector Electronics

Sub-Sector Security Surveillance

Occupation After Sales Support

Country India

NSQF Level 4

Credits 20

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Aligned to NCO/ISCO/ISIC Code NCO-2004/NIL

8th grade pass with 2 years of NTC (plus 2

year NAC/relevant experience)
OR
10th grade pass (plus 2 year of
Minimum Educational Qualification & NTC/NAC/relevant experience)
Experience OR
12th grade Pass
OR
Certificate-NSQF (Level 3 in Maintenance
Technician) with 2 Years of experience

Minimum Level of Education for Training in

10th Class
School

Pre-Requisite License or Training NA

Minimum Job Entry Age 18 Years

Last Reviewed On NA

Next Review Date 27/01/2025

NSQC Approval Date 27/01/2022

Version 3.0

Reference code on NQR 2022/EHW/ESSC/06645

NQR Version 1.0

Remarks:

NA

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ELE/N4609: Visit Site and Understand Customer Requirement

Description

This unit is about visiting and checking the site condition where the Closed-circuit television (CCTV)
camera would be installed; deciding the system setup; and interacting with customer

Scope

The scope covers the following :

Interacting with customer

Understanding customer's requirements
Understanding the site condition
Suggesting solutions
Deciding the CCTV system to be installed
Achieving productivity and quality standards

Elements and Performance Criteria

Interacting with customer

To be competent, the user/individual on the job must be able to:
PC1. greet the customer and listen to their requirements
PC2. understand the basic requirement of the customer
PC3. understand the basic layout of site where the CCTV system is to be installed from the
customer
PC4. check with customer about time for visit, field work and confirm location
PC5. follow etiquette when interacting with customers as per company policy
Understanding customer’s requirements
To be competent, the user/individual on the job must be able to:
PC6. interact with the customer to understand the purpose of CCTV installation
PC7. understand the system monitoring requirement including combination of viewing, recording
and replay
PC8. understand the type of camera preferred by customer such as fixed camera, pan/tilt, zoom
options, day/night camera
Understanding the site condition
To be competent, the user/individual on the job must be able to:
PC9. visit the site and understand the layout
PC10. seek customers approval for visiting the rooms in the premises
PC11. understand the area and other measurement specifications
PC12. identify the locations where the CCTV camera to be installed which could capture maximum
area in the video coverage
PC13. decide if any mounting structure or pole is required for camera installing
PC14. understand the building structure for cabling purpose

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Suggesting solutions
To be competent, the user/individual on the job must be able to:
PC15. interact with customer to inform the observation made from surveillance aspect after the site
check
PC16. suggest the CCTV systems that could fulfill customers and site requirement
PC17. suggest the type of camera and recording system to be installed
PC18. suggest the hardware / software requirements if it has to be connected with IP network or for
remote monitoring
PC19. suggest the hardware system that suits the customer budget and meets the functional
requirement
PC20. assess any hesitation from customer on selection of system and provide an alternative
solution
Deciding the CCTV system to be installed
To be competent, the user/individual on the job must be able to:
PC21. confirm the number and type of camera to be installed as per the site requirement
PC22. take confirmation on mounting points of camera in the site
PC23. confirm the location of system placement (recorder and monitoring)
PC24. confirm the monitor or hardware requirement (TV / PC) and whether it is available
PC25. confirm the type of transmission to output device: IP network or Digital Video Recorder (DVR)
or remote and confirm hardware requirements
PC26. estimate the time for installation process and inform the customer
PC27. inform the customer about hardware details including cost and take sign off
Achieving productivity and quality standards
To be competent, the user/individual on the job must be able to:
PC28. ask open and close-ended questions to understand the customer requirement and
expectation about the CCTV system
PC29. educate about different systems and equipments available to meet customer requirements
PC30. achieve customer satisfaction on engagement behavior such as listening to complaints or
appropriate dressing
PC31. educate customers about the different type of CCTV systems available in the market and
suggest an ideal system for the site

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. companys policies on: customer care, warranties, products

KU2. companys code of conduct
KU3. organisation culture and typical customer profile
KU4. companys reporting structure
KU5. companys documentation policy
KU6. companys service level agreements and policies

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KU7. CCTV camera installation requirement in terms of equipment, system , tools, applications
appropriate for a particular site
KU8. preparation of field and site for camera installation
KU9. design criteria for CCTV camera installation
KU10. location criteria for CCTV camera installation
KU11. different types of CCTV equipments in the market, their specifications and prices
KU12. different types of CCTV camera and associated systems
KU13. different types of DVR and their purposes
KU14. tools and equipment to carry for installations
KU15. precautions to be taken while handling field calls and dealing with customers
KU16. relevant reference sheets, manuals and documents to carry in the field

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. how to read product and module serial numbers and interpret details such as make, date,
availability
GS2. how to note problems on job sheet and details of work done
GS3. how to develop a rapport with customers
GS4. how to listen carefully and interpret their requirement
GS5. how to suggest customer on possible solutions
GS6. how to seek inputs at assess the problems
GS7. how to put the customer at ease and suggest solutions
GS8. how to communicate in local language
GS9. how to educate and inform customer about contractual issues such as warranty, cost of
service and equipment replacement
GS10. how to educate on precautions to be taken post installations to avoid any mishaps
GS11. importance of personal grooming
GS12. significance of etiquette such as maintaining the appropriate physical distance with
customer during conversation, not entering bedroom without permission
GS13. importance of being patient and courteous with all types of customers
GS14. being polite and courteous under all circumstances

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Interacting with customer 5 8 - -

PC1. greet the customer and listen to their

1 1 - -
requirements

PC2. understand the basic requirement of the

1 1 - -
customer

PC3. understand the basic layout of site where

the CCTV system is to be installed from the 1 2 - -
customer

PC4. check with customer about time for visit,

1 2 - -
field work and confirm location

PC5. follow etiquette when interacting with

1 2 - -
customers as per company policy

Understanding customer’s requirements 3 6 - -

PC6. interact with the customer to understand

1 2 - -
the purpose of CCTV installation

PC7. understand the system monitoring

requirement including combination of viewing, 1 2 - -
recording and replay

PC8. understand the type of camera preferred by

customer such as fixed camera, pan/tilt, zoom 1 2 - -
options, day/night camera

Understanding the site condition 6 12 - -

PC9. visit the site and understand the layout 1 2 - -

PC10. seek customers approval for visiting the

1 2 - -
rooms in the premises

PC11. understand the area and other

1 2 - -
measurement specifications

PC12. identify the locations where the CCTV

camera to be installed which could capture 1 2 - -
maximum area in the video coverage

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC13. decide if any mounting structure or pole is

1 2 - -
required for camera installing

PC14. understand the building structure for

1 2 - -
cabling purpose

Suggesting solutions 6 12 - -

PC15. interact with customer to inform the

observation made from surveillance aspect after 1 2 - -
the site check

PC16. suggest the CCTV systems that could fulfill

1 2 - -
customers and site requirement

PC17. suggest the type of camera and recording

1 2 - -
system to be installed

PC18. suggest the hardware / software

requirements if it has to be connected with IP 1 2 - -
network or for remote monitoring

PC19. suggest the hardware system that suits the

customer budget and meets the functional 1 2 - -
requirement

PC20. assess any hesitation from customer on

selection of system and provide an alternative 1 2 - -
solution

Deciding the CCTV system to be installed 12 14 - -

PC21. confirm the number and type of camera to

2 2 - -
be installed as per the site requirement

PC22. take confirmation on mounting points of

1 2 - -
camera in the site

PC23. confirm the location of system placement

2 2 - -
(recorder and monitoring)

PC24. confirm the monitor or hardware

2 2 - -
requirement (TV / PC) and whether it is available

PC25. confirm the type of transmission to output

device: IP network or Digital Video Recorder
2 2 - -
(DVR) or remote and confirm hardware
requirements

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC26. estimate the time for installation process

2 2 - -
and inform the customer

PC27. inform the customer about hardware

1 2 - -
details including cost and take sign off

Achieving productivity and quality standards 8 8 - -

PC28. ask open and close-ended questions to

understand the customer requirement and 2 2 - -
expectation about the CCTV system

PC29. educate about different systems and

equipments available to meet customer 2 2 - -
requirements

PC30. achieve customer satisfaction on

engagement behavior such as listening to 2 2 - -
complaints or appropriate dressing

PC31. educate customers about the different type

of CCTV systems available in the market and 2 2 - -
suggest an ideal system for the site

NOS Total 40 60 - -

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N4609

NOS Name Visit Site and Understand Customer Requirement

Sector Electronics

Sub-Sector Security Surveillance

Occupation After Sales Support

NSQF Level 4

Credits TBD

Version 3.0

Last Reviewed Date 27/01/2022

Next Review Date 27/01/2025

NSQC Clearance Date 27/01/2022

NSQC Approved || Electronics Sector Skills Council of India 11

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ELE/N4610: Install the CCTV Camera

Description

This unit is about installing the CCTV camera at customers premises as per customers preference and
connecting the camera to the system through cables

Scope

The scope covers the following :

Procure CCTV hardware

Testing hardware before installation
Connecting cables
Setup up the camera
Using tools and equipments
Complying to industry and quality standards
Prepare for installation

Elements and Performance Criteria

Procuring CCTV hardware

To be competent, the user/individual on the job must be able to:
PC1. procure the hardware required for CCTV system installation
PC2. ensure that all the hardware matches the customer requirement, agreed features and
specifications
PC3. understand the warranty associated with the hardware product
PC4. understand the related documents for the hardware equipments
Testing hardware before installation
To be competent, the user/individual on the job must be able to:
PC5. check the hardware equipments before taking to the installation site
PC6. replace the hardware if there is any issue or malfunction is found while testing
PC7. check for critical equipment such as camera, recorder w.r.t quality and output
PC8. ensure all the tools, equipments, utilities are available in good to enable installing in single
visit
Connecting cables
To be competent, the user/individual on the job must be able to:
PC9. lay the cables in the building or site to connect the camera and system
PC10. ensure adequate length of co-axial and other cables are available for installation
PC11. use BNC connectors for joining cables and crimp them
PC12. use power cable of specified thickness to connect CCTV system with power supply
PC13. connect all the cables from multiple cameras to the CCTV system area
Setting up the camera
To be competent, the user/individual on the job must be able to:

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PC14. mount the CCTV camera so as to cover maximum area

PC15. decide whether the camera requires any enclosure to protect from dust, vandalism and
climatic conditions
PC16. use stable mounting structure and ensure that is not disturbed by wind or rain which would
affect the video quality
PC17. decide on the height of camera installation according to the end purpose
PC18. set up the type of camera such as pan, tilt, zoom unit as per customer requirement
PC19. set camera controls
PC20. connect the power and video output cable to the camera
Using tools and equipments
To be competent, the user/individual on the job must be able to:
PC21. use tools such as diagonal cutters, screwdrivers, crimp tools, knife for cabling and camera
mounting
PC22. follow standard operating procedure of tools and equipments and avoid any hazard
PC23. follow the installation manual for specific hardware product
PC24. use recommended tools for specific equipment to avoid damage
PC25. follow standard safety procedures while installing
PC26. ensure that only quality hardware products are procured
Complying to industry and quality standards
To be competent, the user/individual on the job must be able to:
PC27. ensure product installation and user manual is available which should be given to the
customer
PC28. ensure that there are no cable joins, sharp bends during cabling
PC29. ensure weather proof (UV proof) cable are used in outdoors
PC30. ensure that cabling is sturdy, protected and does not disturb the ambience of building
PC31. ensure that cameras are protected from light while installing in outdoor
PC32. ensure the intended area is covered during movement in case of tilt or pan type of camera
PC33. assess power requirement of camera and use required power supply and cable
PC34. educate customer on use of cameras for desired monitoring and warranty period and annual
maintenance requirement
PC35. ensure zero-material damage while handling the equipment during installation process
PC36. install target number of CCTVs as per companys policy
Prepare for installation
To be competent, the user/individual on the job must be able to:
PC37. identify and comply with the applicable provisions of legislative and organisational
requirements relevant to installing CCTV equipment and audio systems
PC38. obtain, review and confirm assignment instructions with relevant persons as required
PC39. identify and control potential and existing risks and hazards in the work area in accordance
with OHS requirements and own role, competence and authority

Knowledge and Understanding (KU)

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The individual on the job needs to know and understand:

KU1. companys policies on: incentives, delivery standards, and personnel management
KU2. companys sales and after sales support policy
KU3. importance of the individuals role in the workflow
KU4. reporting structure
KU5. companys policy on products warranty and other terms and conditions
KU6. companys line of business and product portfolio
KU7. companys customer support and service policy
KU8. basic electronics involved in the hardware
KU9. basic electrical and wiring
KU10. carry out basic carpentry
KU11. carry out soldering and drilling
KU12. different types of electronic surveillance products and functionalities
KU13. functions of electrical and mechanical parts or modules
KU14. typical customer profile
KU15. elements of CCTV systems such as camera, DVR, monitor
KU16. companys portfolio of products and that of competitors
KU17. installation procedures given in the manuals
KU18. specification and the procedures to be followed for setting up the system
KU19. different type of cables used for data transmission and power transmission
KU20. power requirement of different CCTV related equipment
KU21. video recording of footage analog and digital
KU22. different types of camera available in the market
KU23. camera specifications such as focus, lens type, zoom
KU24. controls of different options in camera such as rotation, speed of movement in pan / tilt
camera
KU25. voltage and power requirement for different hardware devices
KU26. how to operate the system and other hardware
KU27. safety rules, policies and procedures
KU28. quality standards to be followed

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. document the completed work

GS2. note the installation completed
GS3. read the standard operating procedures for different equipment
GS4. share work load as required
GS5. achieve the targets given on installations

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GS6. operate hardware equipment in CCTV system

GS7. different types of cables that are required to integrate CCTV system
GS8. voltage requirement and other specification on CCTV hardware
GS9. operate tools such as diagonal cutter, screwdrivers, crimping tools for cabling and mounting
of camera
GS10. understand earthing systems arrangements and requirements
GS11. access and store tools, equipment and materials
GS12. use other specific devices for installation of camera
GS13. improve work processes
GS14. reduce repetition of errors
GS15. spot process disruptions and delays
GS16. report on any customer concerns to superiors without delay

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Procuring CCTV hardware 4 4 - -

PC1. procure the hardware required for CCTV

1 1 - -
system installation

PC2. ensure that all the hardware matches the

customer requirement, agreed features and 1 1 - -
specifications

PC3. understand the warranty associated with

1 1 - -
the hardware product

PC4. understand the related documents for the

1 1 - -
hardware equipments

Testing hardware before installation 4 6 - -

PC5. check the hardware equipments before

1 1 - -
taking to the installation site

PC6. replace the hardware if there is any issue or

1 2 - -
malfunction is found while testing

PC7. check for critical equipment such as

1 1 - -
camera, recorder w.r.t quality and output

PC8. ensure all the tools, equipments, utilities are

available in good to enable installing in single 1 2 - -
visit

Connecting cables 5 7 - -

PC9. lay the cables in the building or site to

1 1 - -
connect the camera and system

PC10. ensure adequate length of co-axial and

1 2 - -
other cables are available for installation

PC11. use BNC connectors for joining cables and

1 1 - -
crimp them

PC12. use power cable of specified thickness to

1 2 - -
connect CCTV system with power supply

PC13. connect all the cables from multiple

1 1 - -
cameras to the CCTV system area

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Setting up the camera 8 13 - -

PC14. mount the CCTV camera so as to cover

1 2 - -
maximum area

PC15. decide whether the camera requires any

enclosure to protect from dust, vandalism and 2 2 - -
climatic conditions

PC16. use stable mounting structure and ensure

that is not disturbed by wind or rain which would 1 2 - -
affect the video quality

PC17. decide on the height of camera installation

1 2 - -
according to the end purpose

PC18. set up the type of camera such as pan, tilt,

1 2 - -
zoom unit as per customer requirement

PC19. set camera controls 1 2 - -

PC20. connect the power and video output cable

1 1 - -
to the camera

Using tools and equipments 6 8 - -

PC21. use tools such as diagonal cutters,

screwdrivers, crimp tools, knife for cabling and 1 2 - -
camera mounting

PC22. follow standard operating procedure of

1 1 - -
tools and equipments and avoid any hazard

PC23. follow the installation manual for specific

1 1 - -
hardware product

PC24. use recommended tools for specific

1 1 - -
equipment to avoid damage

PC25. follow standard safety procedures while

1 1 - -
installing

PC26. ensure that only quality hardware products

1 2 - -
are procured

Complying to industry and quality standards 10 16 - -

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC27. ensure product installation and user

manual is available which should be given to the 1 2 - -
customer

PC28. ensure that there are no cable joins, sharp

1 1 - -
bends during cabling

PC29. ensure weather proof (UV proof) cable are

1 1 - -
used in outdoors

PC30. ensure that cabling is sturdy, protected

1 2 - -
and does not disturb the ambience of building

PC31. ensure that cameras are protected from

1 2 - -
light while installing in outdoor

PC32. ensure the intended area is covered during

1 1 - -
movement in case of tilt or pan type of camera

PC33. assess power requirement of camera and

1 1 - -
use required power supply and cable

PC34. educate customer on use of cameras for

desired monitoring and warranty period and 1 2 - -
annual maintenance requirement

PC35. ensure zero-material damage while

handling the equipment during installation 1 2 - -
process

PC36. install target number of CCTVs as per

1 2 - -
companys policy

Prepare for installation 3 6 - -

PC37. identify and comply with the applicable

provisions of legislative and organisational
1 2 - -
requirements relevant to installing CCTV
equipment and audio systems

PC38. obtain, review and confirm assignment

1 2 - -
instructions with relevant persons as required

PC39. identify and control potential and existing

risks and hazards in the work area in accordance
1 2 - -
with OHS requirements and own role,
competence and authority

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

NOS Total 40 60 - -

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N4610

NOS Name Install the CCTV Camera

Sector Electronics

Sub-Sector Security Surveillance

Occupation After Sales Support

NSQF Level 4

Credits TBD

Version 2.0

Last Reviewed Date 27/01/2022

Next Review Date 19/07/2023

NSQC Clearance Date 19/01/2023

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ELE/N4611: Setup the CCTV Surveillance System

Description

This unit is about connecting the CCTV camera to the recorder and setting up the CCTV monitoring system
for viewing and recording images as per customers requirement.

Scope

The scope covers the following :

Installing CCTV and audio systems

Connecting CCTV camera and DVR with the system
Setting up CCTV system
Complete installation
Check functioning of CCTV system
Interact with customer
Report to superior
Achieving productivity and quality standards

Elements and Performance Criteria

Installing CCTV and audio systems

To be competent, the user/individual on the job must be able to:
PC1. select and use the personal protection equipment in accordance with Occupational Health
and Safety (OHS ) requirements
PC2. accurately position the CCTV equipment and audio system in accordance with installation
specifications and assignment instructions
PC3. securely fix the CCTV equipment and audio system and connect to cabling using appropriate
methods and procedures
PC4. ensure that CCTV equipment and audio system is installed without damage or distortion to
the surrounding environment or services
PC5. ensure that safe workplace practices are applied throughout installation process in
accordance with OHS requirements.
PC6. identify changing circumstances and factors affecting the achievement of assignment
instructions
PC7. get the recommendations for changes to installation plans, if any, approved by relevant
persons
Connecting CCTV camera and DVR with the system
To be competent, the user/individual on the job must be able to:
PC8. connect all the cameras installed to the DVR
PC9. ensure that all cameras are connected to the DVR and the wiring is appropriate
PC10. connect the monitor (TV / PC) with the video output connection in the DVR
PC11. connect speakers, if required, for audio output to DVR
PC12. connect the camera optional controls (tilt / pan / zoom) to DVR

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PC13. use DVR link option to connect with other DVR in the network
PC14. connect the DVR to router, if required, to enable remote monitoring
Setting up CCTV system
To be competent, the user/individual on the job must be able to:
PC15. connect the power supply of DVR, monitor, speakers to set up the system
PC16. install the appropriate software for IP network or remote monitoring
PC17. enter the appropriate IP address to receive the video signals through IP network / internet
PC18. connect all equipments and switch on to start the video capture
Complete installation
To be competent, the user/individual on the job must be able to:
PC19. inspect and check the installed CCTV equipment and audio system to confirm operational
effectiveness
PC20. conduct checks to confirm that all terminations are electrically and mechanically sound
PC21. restore the work area to original condition, dispose of waste and clean and store tools and
equipment in accordance with organisational requirements
PC22. document any malfunctions, faults, wear or damage to tools or equipment, if any, and report
for repair or replacement in accordance with organisational procedures
PC23. notify about completion of work to the customer in accordance with organisational
procedures
Checking functioning of CCTV system
To be competent, the user/individual on the job must be able to:
PC24. perform a demo of CCTV system operation with the customer
PC25. ensure that all the controls in the system are properly working
PC26. ensure that pan, tilt, zoom options of the camera are working
PC27. monitor and switch to multiple camera installed and connected in the system
PC28. perform viewing, recording and replaying the video captured in the system as per customer
requirement
PC29. take corrective action and fix the issues such as no video, lack of clarity in the system when
found
PC30. perform remote monitoring and controls associated if it is opted by customer
Interacting with customer
To be competent, the user/individual on the job must be able to:
PC31. inform customer on adequate information about hardware device or software
PC32. instruct customer on use of and procedures to be followed for operating the system or
hardware
Reporting to superior
To be competent, the user/individual on the job must be able to:
PC33. receive the work order from the superior
PC34. report on the work load and completion status
PC35. escalate the problems that cannot be resolved at field level with reason
PC36. submit the feedback form on customer satisfaction level with respect to the installation
PC37. accurately report work status through proper documentation as per companys standards

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Achieving productivity and quality standards

To be competent, the user/individual on the job must be able to:
PC38. ensure that there is no problem after installing the CCTV system and the output video is per
customers expectation
PC39. confirm acceptance on installing any hardware or software in the system
PC40. inform customer about warranty and other terms and conditions on the hardware equipment
PC41. provide relevant documents to customers on completion of installation
PC42. achieve 100% satisfaction with customer on installation service
PC43. achieve 100% on time completion of field installation with reference to agreed target and
time or reasons for not meeting target

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. companys policies on: incentives, delivery standards, and personnel management
KU2. companys sales and after sales support policy
KU3. importance of the individuals role in the workflow
KU4. reporting structure
KU5. companys policy on products warranty and other terms and conditions
KU6. companys line of business and product portfolio
KU7. different types of electronic surveillance products and functionalities
KU8. functions of electrical and mechanical parts/ modules
KU9. specification and the procedures to be followed for setting up the system
KU10. different type of cables used for data transmission and power transmission
KU11. power requirement of different CCTV related equipment
KU12. video recording of footage analog and digital
KU13. different types of camera available in the market
KU14. camera specifications such as focus, lens type, zoom
KU15. controls of different options in camera such as rotation, speed of movement in pan / tilt
camera
KU16. voltage and power requirement for different hardware devices
KU17. integration of hardware to setup the system
KU18. parameters and specification for different types of system integration
KU19. accessing image from remote locations
KU20. CCTV monitoring and control over IP network / Internet
KU21. IP technology and networking principles
KU22. basics of networking
KU23. video recording technologies
KU24. controls in digital video recorder and their usage
KU25. how to operate the system and other hardware

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KU26. procedures for reporting malfunctioning or faulty tools and equipment

KU27. requirements for working at height and in a confined space
KU28. risks and hazards associated with installation procedures
KU29. waste disposal procedures
KU30. safety rules, policies and procedures
KU31. quality standards to be followed

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read job sheet and/or complaints registered at customer care

GS2. document the completed work
GS3. note customer complaints and solution provided
GS4. note customer complaints and solution provided
GS5. share work load as required
GS6. achieve the target
GS7. operate computer and laptop
GS8. operate CCTV related hardware equipments , their controls and specifications
GS9. complete operational controls in Digital Video Recorder (DVR)
GS10. networking and software involved set up CCTV system in a network
GS11. configure different settings and installations of hardware and software as per customer
requirement
GS12. operate tools such as diagonal cutter, screwdrivers, crimping tools for cabling and mounting
of camera
GS13. use other specific devices for installation of camera
GS14. use tools for integrating the systems
GS15. improve work processes
GS16. use personal protection equipment and clothing
GS17. test and confirm operational effectiveness of CCTV equipment and audio system
GS18. restore work area to pre-installation condition
GS19. work at heights and in confined spaces
GS20. reduce errors on field and repeat trips
GS21. spot process disruptions and delays
GS22. report on any issues raised by customers to superiors without delay

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Installing CCTV and audio systems 7 10 - -

PC1. select and use the personal protection

equipment in accordance with Occupational 1 1 - -
Health and Safety (OHS ) requirements

PC2. accurately position the CCTV equipment and

audio system in accordance with installation 1 2 - -
specifications and assignment instructions

PC3. securely fix the CCTV equipment and audio

system and connect to cabling using appropriate 1 2 - -
methods and procedures

PC4. ensure that CCTV equipment and audio

system is installed without damage or distortion to 1 1 - -
the surrounding environment or services

PC5. ensure that safe workplace practices are

applied throughout installation process in 1 2 - -
accordance with OHS requirements.

PC6. identify changing circumstances and factors

affecting the achievement of assignment 1 1 - -
instructions

PC7. get the recommendations for changes to

installation plans, if any, approved by relevant 1 1 - -
persons

Connecting CCTV camera and DVR with the system 6 8 - -

PC8. connect all the cameras installed to the DVR - 1 - -

PC9. ensure that all cameras are connected to the

1 2 - -
DVR and the wiring is appropriate

PC10. connect the monitor (TV / PC) with the video

1 1 - -
output connection in the DVR

PC11. connect speakers, if required, for audio

1 1 - -
output to DVR

PC12. connect the camera optional controls (tilt /

1 1 - -
pan / zoom) to DVR

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC13. use DVR link option to connect with other

1 1 - -
DVR in the network

PC14. connect the DVR to router, if required, to

1 1 - -
enable remote monitoring

Setting up CCTV system 4 6 - -

PC15. connect the power supply of DVR, monitor,

1 1 - -
speakers to set up the system

PC16. install the appropriate software for IP

1 2 - -
network or remote monitoring

PC17. enter the appropriate IP address to receive

1 2 - -
the video signals through IP network / internet

PC18. connect all equipments and switch on to

1 1 - -
start the video capture

Complete installation 5 8 - -

PC19. inspect and check the installed CCTV

equipment and audio system to confirm 1 1 - -
operational effectiveness

PC20. conduct checks to confirm that all

terminations are electrically and mechanically 1 1 - -
sound

PC21. restore the work area to original condition,

dispose of waste and clean and store tools and
1 2 - -
equipment in accordance with organisational
requirements

PC22. document any malfunctions, faults, wear or

damage to tools or equipment, if any, and report
1 2 - -
for repair or replacement in accordance with
organisational procedures

PC23. notify about completion of work to the

customer in accordance with organisational 1 2 - -
procedures

Checking functioning of CCTV system 7 10 - -

PC24. perform a demo of CCTV system operation

1 1 - -
with the customer

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC25. ensure that all the controls in the system

1 1 - -
are properly working

PC26. ensure that pan, tilt, zoom options of the

1 1 - -
camera are working

PC27. monitor and switch to multiple camera

1 2 - -
installed and connected in the system

PC28. perform viewing, recording and replaying

the video captured in the system as per customer 1 2 - -
requirement

PC29. take corrective action and fix the issues

such as no video, lack of clarity in the system 1 2 - -
when found

PC30. perform remote monitoring and controls

1 1 - -
associated if it is opted by customer

Interacting with customer 2 4 - -

PC31. inform customer on adequate information

1 2 - -
about hardware device or software

PC32. instruct customer on use of and procedures

to be followed for operating the system or 1 2 - -
hardware

Reporting to superior 3 8 - -

PC33. receive the work order from the superior - 1 - -

PC34. report on the work load and completion

- 1 - -
status

PC35. escalate the problems that cannot be

1 2 - -
resolved at field level with reason

PC36. submit the feedback form on customer

1 2 - -
satisfaction level with respect to the installation

PC37. accurately report work status through

1 2 - -
proper documentation as per companys standards

Achieving productivity and quality standards 6 6 - -

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC38. ensure that there is no problem after

installing the CCTV system and the output video is 1 1 - -
per customers expectation

PC39. confirm acceptance on installing any

1 1 - -
hardware or software in the system

PC40. inform customer about warranty and other

1 1 - -
terms and conditions on the hardware equipment

PC41. provide relevant documents to customers

1 1 - -
on completion of installation

PC42. achieve 100% satisfaction with customer on

1 1 - -
installation service

PC43. achieve 100% on time completion of field

installation with reference to agreed target and 1 1 - -
time or reasons for not meeting target

NOS Total 40 60 - -

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N4611

NOS Name Setup the CCTV Surveillance System

Sector Electronics

Sub-Sector Security Surveillance

Occupation After Sales Service

NSQF Level 4

Credits TBD

Version 2.0

Last Reviewed Date 27/01/2022

Next Review Date 19/07/2023

NSQC Clearance Date 19/01/2023

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ELE/N9905: Work effectively at the workplace

Description

This unit is about the communicating and managing work effectively at the workplace as well as taking
measures to enhance own competence and working in a disciplined and ethical manner.

Scope

The scope covers the following :

Communicate effectively at the workplace

Work effectively
Maintain and enhance professional competence
Work in a disciplined and ethical manner
Uphold social diversity at the workplace

Elements and Performance Criteria

Communicate effectively at the workplace

To be competent, the user/individual on the job must be able to:
PC1. exchange information and instruction with colleagues, and seek clarifications and feedback
as necessary
PC2. assist colleagues where required
PC3. follow business communication etiquette in all interactions and communicative formats
(online, digital, and in-person)
PC4. document and share all relevant information with stakeholders in agreed formats and as per
agreed timelines
Work effectively
To be competent, the user/individual on the job must be able to:
PC5. identify and obtain clarity regarding organisational, team and own goals and targets
PC6. prioritise and plan work in order to achieve goals and targets
PC7. monitor own and team performance as per agreed plan
PC8. complete duties accurately, systematically and within required timeframes
PC9. express emotions appropriately at the workplace and manage own response to heightened
emotions
PC10. maintain orderliness and cleanliness in the work area
Maintain and enhance professional competence
To be competent, the user/individual on the job must be able to:
PC11. identify own strengths and weaknesses in relation to goals and targets
PC12. adapt self, service, or product to meet success criteria
PC13. seek and select opportunities for continuous professional development
PC14. formulate a professional development plan to enhance capabilities

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PC15. build or contribute to the organizational knowledge base of cases, clients, issues, solutions,
and innovations
PC16. examine developments and trends in field of work and their potential impact on work
PC17. take feedback from peers, supervisors and clients to improve own performance and practices
Work in a disciplined and ethical manner
To be competent, the user/individual on the job must be able to:
PC18. perform tasks as per workplace standards, organisational policies and legislative
requirements
PC19. display appropriate professional appearance at the workplace and adhere to the
organisational dress code
PC20. demonstrate responsible and disciplined behaviour at the workplace such as punctuality;
completing tasks as per given time and standards; demonstrating professional behaviour at
all times, adopting environment- friendly practices, etc.
PC21. identify the cause of conflict and options for resolution with peers or escalate grievances and
problems to appropriate authority as per procedure for conflict resolution
PC22. protect the rights of the client and organisation when delivering services
PC23. ensure services are delivered equally to all clients regardless of personal and cultural beliefs
PC24. operate within an agreed ethical code of practice and report unethical conduct to the
appropriate authorities
PC25. follow organisational guidelines and legal requirements on disclosure and confidentiality
Uphold social diversity at the workplace
To be competent, the user/individual on the job must be able to:
PC26. recognize and evaluate biased practices against underrepresented groups like women and
persons with disabilities, in workplace systems and processes
PC27. identify and report discrimination and harassment based on gender, disability, or cultural
difference at the workplace
PC28. use inclusive or neutral language and gestures in all interactions
PC29. respect the personal and professional space of others
PC30. access grievance redressal mechanisms as per legislations

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. organisation's policies on dress code, workplace timings, workplace behaviour, performance
management, incentives, delivery standards, information security, etc.
KU2. organizational hierarchy and escalation matrix
KU3. importance of the individual's role in the workflow
KU4. organisational norms on health, safety and sustainability
KU5. work area inspection procedures and practices
KU6. professional etiquette and grooming

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KU7. communication etiquette across communicative mediums (online, digital, and in-person)
including strategies/methods for sharing information, documentation, and providing and
receiving feedback
KU8. importance of self-evaluations and developing a continuous learning and professional
development plan
KU9. developments and trends impacting professional practice
KU10. importance of taking and using feedback from colleagues and clients to identify and
introduce improvements in work performance
KU11. professional ethics and workplace norms on reporting and/or penalizing unethical behaviour
and practices.
KU12. guidelines and legal requirements on disclosure, confidentiality, and conflicts of interest
KU13. strategies for collaboration with colleagues and clients.
KU14. professional responses and strategies against inappropriate language or behaviour toward
self and others
KU15. Implicit bias (based on gender, disability, class, caste, colour, race, culture, religion, etc.)
and its consequences in the workplace
KU16. organizational guidelines, prevalent legislations and accessibility norms and processes to
support PwDs at the workplace
KU17. strategies for time, effort and resource allocation towards the goals.
KU18. basic concepts of work productivity including waste reduction, efficient material usage and
optimization of time

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. complete documentation and forms such as work orders, invoices maintenance records
activity logs, attendance sheets as per organizational format in English and/or local language
GS2. write basic accident or incident report accurately in an appropriate format
GS3. read warnings, instructions and other text material on product labels, components, etc. and
relevant signages, warnings, labels or descriptions on equipment, etc. while carrying out
work activities
GS4. convey and share technical information clearly using appropriate language
GS5. clarify task-related information
GS6. liaise with authorities and supervisors as per organizational protocol
GS7. listen, speak, and write in an inclusive, respectful manner in line with organizational protocol
GS8. seek clarification from immediate supervisor or responsible authority or exercise most
appropriate solutions to safety breaches at work
GS9. report to the supervisor and when to deal with a colleague depending on the type of concern
GS10. deliver product to next work process on time
GS11. improve work process and report potential areas of delays and disruptions
GS12. communicate problems appropriately to others
GS13. identify symptoms of the fault to the cause of the problem and resolve, otherwise seek
assistance and support from other sources to solve the problem

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GS14. anticipate and avoid hazards that may occur during repairs because of tools, materials used
or repair processes
GS15. complete tasks efficiently and accurately within stipulated time
GS16. appreciate and respect social diversity in all professional settings
GS17. develop awareness and accountability for perspectives on gender, disabilities, and socio-
cultural issues leading to discrimination, bias, or harassment at the workplace
GS18. maintain positive and effective relationships with colleagues and customers

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Communicate effectively at the workplace 5 13 - -

PC1. exchange information and instruction with

colleagues, and seek clarifications and feedback 1 3 - -
as necessary

PC2. assist colleagues where required 1 3 - -

PC3. follow business communication etiquette in

all interactions and communicative formats 1 4 - -
(online, digital, and in-person)

PC4. document and share all relevant information

with stakeholders in agreed formats and as per 2 3 - -
agreed timelines

Work effectively 6 13 - -

PC5. identify and obtain clarity regarding

1 2 - -
organisational, team and own goals and targets

PC6. prioritise and plan work in order to achieve

1 2 - -
goals and targets

PC7. monitor own and team performance as per

1 2 - -
agreed plan

PC8. complete duties accurately, systematically

1 2 - -
and within required timeframes

PC9. express emotions appropriately at the

workplace and manage own response to 1 2 - -
heightened emotions

PC10. maintain orderliness and cleanliness in the

1 3 - -
work area

Maintain and enhance professional competence 8 7 - -

PC11. identify own strengths and weaknesses in

1 1 - -
relation to goals and targets

PC12. adapt self, service, or product to meet

1 1 - -
success criteria

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC13. seek and select opportunities for continuous

1 1 - -
professional development

PC14. formulate a professional development plan

2 1 - -
to enhance capabilities

PC15. build or contribute to the organizational

knowledge base of cases, clients, issues, solutions, 1 1 - -
and innovations

PC16. examine developments and trends in field of

1 1 - -
work and their potential impact on work

PC17. take feedback from peers, supervisors and

1 1 - -
clients to improve own performance and practices

Work in a disciplined and ethical manner 11 16 - -

PC18. perform tasks as per workplace standards,

organisational policies and legislative 2 2 - -
requirements

PC19. display appropriate professional appearance

at the workplace and adhere to the organisational 1 2 - -
dress code

PC20. demonstrate responsible and disciplined

behaviour at the workplace such as punctuality;
completing tasks as per given time and standards; 1 2 - -
demonstrating professional behaviour at all times,
adopting environment- friendly practices, etc.

PC21. identify the cause of conflict and options for

resolution with peers or escalate grievances and
2 2 - -
problems to appropriate authority as per
procedure for conflict resolution

PC22. protect the rights of the client and

1 2 - -
organisation when delivering services

PC23. ensure services are delivered equally to all

1 2 - -
clients regardless of personal and cultural beliefs

PC24. operate within an agreed ethical code of

practice and report unethical conduct to the 2 2 - -
appropriate authorities

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC25. follow organisational guidelines and legal

1 2 - -
requirements on disclosure and confidentiality

Uphold social diversity at the workplace 10 11 - -

PC26. recognize and evaluate biased practices

against underrepresented groups like women and
2 2 - -
persons with disabilities, in workplace systems and
processes

PC27. identify and report discrimination and

harassment based on gender, disability, or cultural 2 2 - -
difference at the workplace

PC28. use inclusive or neutral language and

2 2 - -
gestures in all interactions

PC29. respect the personal and professional space

2 2 - -
of others

PC30. access grievance redressal mechanisms as

2 3 - -
per legislations

NOS Total 40 60 - -

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N9905

NOS Name Work effectively at the workplace

Sector Electronics

Sub-Sector Generic

Occupation Generic - Organizational Behaviour

NSQF Level 4

Credits TBD

Version 2.0

Last Reviewed Date 24/02/2022

Next Review Date 30/12/2026

NSQC Clearance Date 30/12/2021

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ELE/N1002: Apply health and safety practices at the workplace

Description

This OS unit is about knowledge and practices relating to health, safety and security that candidates need
to use in the workplace.

Scope

The scope covers the following :

Deal with workplace hazards

Apply fire safety practices
Follow emergencies, rescue and first-aid procedures
Effective waste management/recycling practices

Elements and Performance Criteria

Deal with workplace hazards

To be competent, the user/individual on the job must be able to:
PC1. identify job-site hazards and possible causes of accident in the workplace
PC2. perform work complying to organizational safe working practices and observing hazard signs
displayed on containers, equipment and in various work areas such as inside buildings, in
open areas and public spaces, etc.
PC3. use appropriate personal protective equipment (PPE) for specific tasks and work conditions,
contaminant (concentration w.r.t air) requirements and severity of hazard while conforming
to the Indian/International standards
PC4. follow standard safety procedures while handling tool/ ,equipment, hazardous substances
and while working in hazardous environments
PC5. dispose electronic waste (such as toxins; metals such as lead, cadmium, barium; flame
retardant plastics, welding slag etc.) as per industry approved techniques
PC6. avoid damage of components due to negligence in electrostatic discharge (ESD) procedures
PC7. locate general health and safety equipment in the workplace such as fire extinguishers; first
aid equipment; safety instruments, clothing and installations (fire exits, exhaust fans)
PC8. maintain appropriate posture while handling heavy objects
PC9. apply good housekeeping practices at all times
Apply fire safety practices
To be competent, the user/individual on the job must be able to:
PC10. take preventive measures to prevent fire hazards
PC11. • use appropriate fire extinguishers for different types of fires
• Types of fires: Class A: e.g. ordinary solid combustibles, such as wood, paper, cloth, plastic,
charcoal, etc.; Class B: flammable liquids and gases, such as gasoline, propane, diesel fuel, tar,
cooking oil, and similar substances; Class C: e.g. electrical equipment such as appliances, wiring,
breaker panels, etc. (These categories of fires become Class A, B, and D fires when the electrical
equipment that initiated the fire is no l
PC12. exhibit rescue and first-aid techniques in case of fire or electrocution

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Follow emergencies, rescue and first-aid procedures

To be competent, the user/individual on the job must be able to:
PC13. administer appropriate first aid to victims in case of bleeding, burns, choking, electric shock,
poisoning etc.
PC14. administer first aid to victims in case of a heart attack or cardiac arrest due to electric shock,
PC15. participate regularly in emergency procedures such as raising alarm, safe/efficient,
evacuation, correct means of taking shelter and escaping, correct assembly point, roll call,
correct return to work
PC16. use correct method to move injured people and others during an emergency
Effective waste management/recycling practices
To be competent, the user/individual on the job must be able to:
PC17. identify recyclable and non-recyclable, and hazardous waste generated
PC18. segregate waste into different categories
PC19. ensure disposal of non-recyclable waste appropriately
PC20. deposit non-recyclable and reusable material at identified location
PC21. follow processes specified for disposal of hazardous waste

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. importance of working in clean and safe work environment following safety practices and
procedures
KU2. health and safety roles and responsibilities of relevant personnel within and outside the
organisation
KU3. key internal and external sources of health and safety information
KU4. basic knowledge of electronic devices and related health risks
KU5. meaning of hazards and risks
KU6. various types of health and safety hazards commonly present in the work environment such
as physical hazards, electrical hazards, chemical hazards, fire hazards, equipment related
hazards, health hazards, etc.
KU7. methods of accident prevention
KU8. importance of using protective clothing/equipment while working
KU9. general principles for identifying and controlling health and safety risks
KU10. main hazards and preventive as well as control measures while working with different types
of equipment
KU11. importance of carrying out electrical and non-electrical isolation to prevent hazards from loss
of machine/system/process control
KU12. main hazards and preventive as well as control measures when working with electrical
systems or using electrical equipment
KU13. forms and classifications of hazardous substances
KU14. safe working practices while working at various hazardous sites
KU15. prevention and control measures to reduce risks from exposure to hazardous substances

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KU16. health effects associated with exposure to noise and vibration and the appropriate control
measures
KU17. precautionary activities to prevent the fire accident
KU18. various causes of fire such as heating of metal, spontaneous ignition, sparking, electrical
eating, loose fires (smoking, welding, etc.) chemical fires etc.
KU19. techniques of using the different fire extinguishers
KU20. different methods and material to extinguish fires
KU21. different materials used for extinguishing fire such as sand, water, foam, CO2, dry powder
KU22. rescue techniques used during a fire hazard
KU23. various types of safety signs and their meaning
KU24. basic first aid treatment relevant to the common work place injuries e.g. shock, electrical
shock, bleeding, breaks to bones, minor burns, resuscitation, poisoning, eye injuries
KU25. contents of written accident report
KU26. potential injuries and ill health associated with incorrect handing of tools and equipment
KU27. safe lifting and carrying practices
KU28. potential impact to a person who is moved incorrectly
KU29. personal safety, health and dignity issues relating to the movement of a person by others
KU30. ESD measures and 5S
KU31. efficient utilization and management of material and water
KU32. ways to recognize common electrical problems and practices of conserving electricity
KU33. usage of different colours of dustbins, categorization of waste into dry, wet, recyclable,
nonrecyclable and items of single-use plastics
KU34. organization's procedure for minimizing waste
KU35. waste management and methods of waste disposal
KU36. common sources of pollution and ways to minimize it
KU37. names, contact information and location of people responsible for health and safety in the
workplace
KU38. location of documents and equipment for health and safety compliance/practices in the
workplace
KU39. safety notices, signs and instructions at workplace

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. interpret general health and safety guidelines labels, charts, signages
GS2. read operation manuals
GS3. write health and safety compliance report
GS4. write an accident/incident report in local language or English
GS5. provide an emergency or safety incident brief to seniors or relevant authorities in a calm,
clear and to-the-point manner
GS6. communicate general health and safety guidelines to colleagues/co-workers

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GS7. communicate appropriately with co-workers in order to clarify instructions and other issues
GS8. act in case of any potential hazards observed in the work place
GS9. plan and organize their own work schedule, work area, tools, equipment in compliance with
organizational policies for health, safety and security
GS10. take adequate measures to ensure the safety of clients and visitors at the workplace
GS11. identify immediate or temporary solutions to resolve delays
GS12. evaluate the work area for health and safety risks or hazards
GS13. use cause and effect relations to anticipate potential issues, problems and their solution in
the work area related to safety
GS14. recognise emergency and potential emergency situations
GS15. protect self and others from a health and safety risk or hazard
GS16. communicate and collaborate to incorporate sustainable practices (greening) in workplace
processes
GS17. record data on waste disposal at workplace

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Deal with workplace hazards 20 31 - -

PC1. identify job-site hazards and possible causes of

2 3 - -
accident in the workplace

PC2. perform work complying to organizational safe

working practices and observing hazard signs
displayed on containers, equipment and in various 3 4 - -
work areas such as inside buildings, in open areas
and public spaces, etc.

PC3. use appropriate personal protective equipment

(PPE) for specific tasks and work conditions,
contaminant (concentration w.r.t air) requirements 3 4 - -
and severity of hazard while conforming to the
Indian/International standards

PC4. follow standard safety procedures while

handling tool/ ,equipment, hazardous substances 3 4 - -
and while working in hazardous environments

PC5. dispose electronic waste (such as toxins;

metals such as lead, cadmium, barium; flame
2 4 - -
retardant plastics, welding slag etc.) as per industry
approved techniques

PC6. avoid damage of components due to

negligence in electrostatic discharge (ESD) 2 3 - -
procedures

PC7. locate general health and safety equipment in

the workplace such as fire extinguishers; first aid
2 3 - -
equipment; safety instruments, clothing and
installations (fire exits, exhaust fans)

PC8. maintain appropriate posture while handling

1 3 - -
heavy objects

PC9. apply good housekeeping practices at all times 2 3 - -

Apply fire safety practices 4 9 - -

PC10. take preventive measures to prevent fire

2 3 - -
hazards

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC11.
• use appropriate fire extinguishers for different types
of fires
• Types of fires: Class A: e.g. ordinary solid
combustibles, such as wood, paper, cloth, plastic,
charcoal, etc.; Class B: flammable liquids and gases,
1 3 - -
such as gasoline, propane, diesel fuel, tar, cooking oil,
and similar substances; Class C: e.g. electrical
equipment such as appliances, wiring, breaker panels,
etc. (These categories of fires become Class A, B, and
D fires when the electrical equipment that initiated
the fire is no l

PC12. exhibit rescue and first-aid techniques in case

1 3 - -
of fire or electrocution

Follow emergencies, rescue and first-aid procedures 6 13 - -

PC13. administer appropriate first aid to victims in

case of bleeding, burns, choking, electric shock, 1 3 - -
poisoning etc.

PC14. administer first aid to victims in case of a

1 2 - -
heart attack or cardiac arrest due to electric shock,

PC15. participate regularly in emergency

procedures such as raising alarm, safe/efficient,
evacuation, correct means of taking shelter and 2 4 - -
escaping, correct assembly point, roll call, correct
return to work

PC16. use correct method to move injured people

2 4 - -
and others during an emergency

Effective waste management/recycling practices 5 12 - -

PC17. identify recyclable and non-recyclable, and

1 3 - -
hazardous waste generated

PC18. segregate waste into different categories 1 2 - -

PC19. ensure disposal of non-recyclable waste

1 2 - -
appropriately

PC20. deposit non-recyclable and reusable material

1 3 - -
at identified location

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC21. follow processes specified for disposal of

1 2 - -
hazardous waste

NOS Total 35 65 - -

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National Occupational Standards (NOS) Parameters

NOS Code ELE/N1002

NOS Name Apply health and safety practices at the workplace

Sector Electronics

Sub-Sector Generic

Occupation Generic - Health Safety

NSQF Level 4

Credits TBD

Version 3.0

Last Reviewed Date 24/02/2022

Next Review Date 30/12/2026

NSQC Clearance Date 30/12/2021

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DGT/VSQ/N0102: Employability Skills (60 Hours)

Description

This unit is about employability skills, Constitutional values, becoming a professional in the 21st Century,
digital, financial, and legal literacy, diversity and Inclusion, English and communication skills, customer
service, entrepreneurship, and apprenticeship, getting ready for jobs and career development.

Scope

The scope covers the following :

Introduction to Employability Skills

Constitutional values - Citizenship
Becoming a Professional in the 21st Century
Basic English Skills
Career Development & Goal Setting
Communication Skills
Diversity & Inclusion
Financial and Legal Literacy
Essential Digital Skills
Entrepreneurship
Customer Service
Getting ready for Apprenticeship & Jobs

Elements and Performance Criteria

Introduction to Employability Skills

To be competent, the user/individual on the job must be able to:
PC1. identify employability skills required for jobs in various industries
PC2. identify and explore learning and employability portals
Constitutional values – Citizenship
To be competent, the user/individual on the job must be able to:
PC3. recognize the significance of constitutional values, including civic rights and duties,
citizenship, responsibility towards society etc. and personal values and ethics such as
honesty, integrity, caring and respecting others, etc.
PC4. follow environmentally sustainable practices
Becoming a Professional in the 21st Century
To be competent, the user/individual on the job must be able to:
PC5. recognize the significance of 21st Century Skills for employment
PC6. practice the 21st Century Skills such as Self-Awareness, Behaviour Skills, time management,
critical and adaptive thinking, problem-solving, creative thinking, social and cultural
awareness, emotional awareness, learning to learn for continuous learning etc. in personal
and professional life
Basic English Skills
To be competent, the user/individual on the job must be able to:

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PC7. use basic English for everyday conversation in different contexts, in person and over the
telephone
PC8. read and understand routine information, notes, instructions, mails, letters etc. written in
English
PC9. write short messages, notes, letters, e-mails etc. in English
Career Development & Goal Setting
To be competent, the user/individual on the job must be able to:
PC10. understand the difference between job and career
PC11. prepare a career development plan with short- and long-term goals, based on aptitude
Communication Skills
To be competent, the user/individual on the job must be able to:
PC12. follow verbal and non-verbal communication etiquette and active listening techniques in
various settings
PC13. work collaboratively with others in a team
Diversity & Inclusion
To be competent, the user/individual on the job must be able to:
PC14. communicate and behave appropriately with all genders and PwD
PC15. escalate any issues related to sexual harassment at workplace according to POSH Act
Financial and Legal Literacy
To be competent, the user/individual on the job must be able to:
PC16. select financial institutions, products and services as per requirement
PC17. carry out offline and online financial transactions, safely and securely
PC18. identify common components of salary and compute income, expenses, taxes, investments
etc
PC19. identify relevant rights and laws and use legal aids to fight against legal exploitation
Essential Digital Skills
To be competent, the user/individual on the job must be able to:
PC20. operate digital devices and carry out basic internet operations securely and safely
PC21. use e- mail and social media platforms and virtual collaboration tools to work effectively
PC22. use basic features of word processor, spreadsheets, and presentations
Entrepreneurship
To be competent, the user/individual on the job must be able to:
PC23. identify different types of Entrepreneurship and Enterprises and assess opportunities for
potential business through research
PC24. develop a business plan and a work model, considering the 4Ps of Marketing Product, Price,
Place and Promotion
PC25. identify sources of funding, anticipate, and mitigate any financial/ legal hurdles for the
potential business opportunity
Customer Service
To be competent, the user/individual on the job must be able to:
PC26. identify different types of customers
PC27. identify and respond to customer requests and needs in a professional manner.

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PC28. follow appropriate hygiene and grooming standards

Getting ready for apprenticeship & Jobs
To be competent, the user/individual on the job must be able to:
PC29. create a professional Curriculum vitae (Résumé)
PC30. search for suitable jobs using reliable offline and online sources such as Employment
exchange, recruitment agencies, newspapers etc. and job portals, respectively
PC31. apply to identified job openings using offline /online methods as per requirement
PC32. answer questions politely, with clarity and confidence, during recruitment and selection
PC33. identify apprenticeship opportunities and register for it as per guidelines and requirements

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. need for employability skills and different learning and employability related portals
KU2. various constitutional and personal values
KU3. different environmentally sustainable practices and their importance
KU4. Twenty first (21st) century skills and their importance
KU5. how to use English language for effective verbal (face to face and telephonic) and written
communication in formal and informal set up
KU6. importance of career development and setting long- and short-term goals
KU7. about effective communication
KU8. POSH Act
KU9. Gender sensitivity and inclusivity
KU10. different types of financial institutes, products, and services
KU11. how to compute income and expenditure
KU12. importance of maintaining safety and security in offline and online financial transactions
KU13. different legal rights and laws
KU14. different types of digital devices and the procedure to operate them safely and securely
KU15. how to create and operate an e- mail account and use applications such as word processors,
spreadsheets etc.
KU16. how to identify business opportunities
KU17. types and needs of customers
KU18. how to apply for a job and prepare for an interview
KU19. apprenticeship scheme and the process of registering on apprenticeship portal

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read and write different types of documents/instructions/correspondence

GS2. communicate effectively using appropriate language in formal and informal settings

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GS3. behave politely and appropriately with all

GS4. how to work in a virtual mode
GS5. perform calculations efficiently
GS6. solve problems effectively
GS7. pay attention to details
GS8. manage time efficiently
GS9. maintain hygiene and sanitization to avoid infection

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Introduction to Employability Skills 1 1 - -

PC1. identify employability skills required for jobs

- - - -
in various industries

PC2. identify and explore learning and

- - - -
employability portals

Constitutional values – Citizenship 1 1 - -

PC3. recognize the significance of constitutional

values, including civic rights and duties,
citizenship, responsibility towards society etc. and - - - -
personal values and ethics such as honesty,
integrity, caring and respecting others, etc.

PC4. follow environmentally sustainable practices - - - -

Becoming a Professional in the 21st Century 2 4 - -

PC5. recognize the significance of 21st Century

- - - -
Skills for employment

PC6. practice the 21st Century Skills such as Self-

Awareness, Behaviour Skills, time management,
critical and adaptive thinking, problem-solving,
creative thinking, social and cultural awareness, - - - -
emotional awareness, learning to learn for
continuous learning etc. in personal and
professional life

Basic English Skills 2 3 - -

PC7. use basic English for everyday conversation

in different contexts, in person and over the - - - -
telephone

PC8. read and understand routine information,

notes, instructions, mails, letters etc. written in - - - -
English

PC9. write short messages, notes, letters, e-mails

- - - -
etc. in English

Career Development & Goal Setting 1 2 - -

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC10. understand the difference between job and

- - - -
career

PC11. prepare a career development plan with

- - - -
short- and long-term goals, based on aptitude

Communication Skills 2 2 - -

PC12. follow verbal and non-verbal

communication etiquette and active listening - - - -
techniques in various settings

PC13. work collaboratively with others in a team - - - -

Diversity & Inclusion 1 2 - -

PC14. communicate and behave appropriately

- - - -
with all genders and PwD

PC15. escalate any issues related to sexual

- - - -
harassment at workplace according to POSH Act

Financial and Legal Literacy 2 3 - -

PC16. select financial institutions, products and

- - - -
services as per requirement

PC17. carry out offline and online financial

- - - -
transactions, safely and securely

PC18. identify common components of salary and

compute income, expenses, taxes, investments - - - -
etc

PC19. identify relevant rights and laws and use

- - - -
legal aids to fight against legal exploitation

Essential Digital Skills 3 4 - -

PC20. operate digital devices and carry out basic

- - - -
internet operations securely and safely

PC21. use e- mail and social media platforms and

- - - -
virtual collaboration tools to work effectively

PC22. use basic features of word processor,

- - - -
spreadsheets, and presentations

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Entrepreneurship 2 3 - -

PC23. identify different types of Entrepreneurship

and Enterprises and assess opportunities for - - - -
potential business through research

PC24. develop a business plan and a work model,

considering the 4Ps of Marketing Product, Price, - - - -
Place and Promotion

PC25. identify sources of funding, anticipate, and

mitigate any financial/ legal hurdles for the - - - -
potential business opportunity

Customer Service 1 2 - -

PC26. identify different types of customers - - - -

PC27. identify and respond to customer requests

- - - -
and needs in a professional manner.

PC28. follow appropriate hygiene and grooming

- - - -
standards

Getting ready for apprenticeship & Jobs 2 3 - -

PC29. create a professional Curriculum vitae

- - - -
(Résumé)

PC30. search for suitable jobs using reliable offline

and online sources such as Employment
- - - -
exchange, recruitment agencies, newspapers etc.
and job portals, respectively

PC31. apply to identified job openings using offline

- - - -
/online methods as per requirement

PC32. answer questions politely, with clarity and

- - - -
confidence, during recruitment and selection

PC33. identify apprenticeship opportunities and

- - - -
register for it as per guidelines and requirements

NOS Total 20 30 - -

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National Occupational Standards (NOS) Parameters

NOS Code DGT/VSQ/N0102

NOS Name Employability Skills (60 Hours)

Sector Cross Sectoral

Sub-Sector Professional Skills

Occupation Employability

NSQF Level 4

Credits 2

Version 1.0

Last Reviewed Date NA

Next Review Date 24/02/2025

NSQC Clearance Date 24/02/2022

Assessment Guidelines and Assessment Weightage

Assessment Guidelines

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each
Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will also lay
down proportion of marks for Theory and Skills Practical for each PC.

2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected
elective/option NOS/set of NOS.

4. Individual assessment agencies will create unique question papers for theory part for each candidate at
each examination/training centre (as per assessment criteria below).

5. Individual assessment agencies will create unique evaluations for skill practical for every student at
each examination/training centre based on this criterion.

6. To pass the Qualification Pack, every trainee should score a minimum of 70% of aggregate marks to
successfully clear the assessment.

7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

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Minimum Aggregate Passing % at QP Level : 70

(Please note: Every Trainee should score a minimum aggregate passing percentage as specified above, to
successfully clear the Qualification Pack assessment.)

Assessment Weightage

Compulsory NOS

National Occupational Theory Practical Project Viva Total

Weightage
Standards Marks Marks Marks Marks Marks

ELE/N4609.Visit Site and

Understand Customer 40 60 - - 100 20
Requirement

ELE/N4610.Install the CCTV

40 60 - - 100 25
Camera

ELE/N4611.Setup the CCTV

40 60 - - 100 25
Surveillance System

ELE/N9905.Work effectively at
40 60 - - 100 10
the workplace

ELE/N1002.Apply health and

safety practices at the 35 65 - - 100 10
workplace

DGT/VSQ/N0102.Employability
20 30 - - 50 10
Skills (60 Hours)

Total 215 335 - - 550 100

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Acronyms

NOS National Occupational Standard(s)

NSQF National Skills Qualifications Framework

QP Qualifications Pack

TVET Technical and Vocational Education and Training

NOS National Occupational Standard(s)

NSQF National Skills Qualifications Framework

QP Qualifications Pack

TVET Technical and Vocational Education and Training

IPR Intellectual Property Rights

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Glossary

Sector is a conglomeration of different business operations having

similar business and interests. It may also be defined as a distinct subset
Sector
of the economy whose components share similar characteristics and
interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components.

Occupation is a set of job roles, which perform similar/ related set of

Occupation
functions in an industry.

Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organisation.

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
Occupational
Knowledge and Understanding (KU) they need to meet that standard
Standards (OS)
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Criteria Performance Criteria (PC) are statements that together specify the
(PC) standard of performance required when carrying out a task.

National
NOS are occupational standards which apply uniquely in the Indian
Occupational
context.
Standards (NOS)

QP comprises the set of OS, together with the educational, training and
Qualifications Pack
other criteria required to perform a job role. A QP is assigned a unique
(QP)
qualifications pack code.

Unit code is a unique identifier for an Occupational Standard, which is

Unit Code
denoted by an ‘N’

Unit title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Scope is a set of statements specifying the range of variables that an

Scope individual may have to deal with in carrying out the function which have
a critical impact on quality of performance required.

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Knowledge and Understanding (KU) are statements which together

Knowledge and specify the technical, generic, professional and organisational specific
Understanding (KU) knowledge that an individual needs in order to perform to the required
standard.

Organisational context includes the way the organisation is structured

Organisational
and how it operates, including the extent of operative knowledge
Context
managers have of their relevant areas of responsibility.

Technical knowledge is the specific knowledge needed to accomplish

Technical Knowledge
specific designated responsibilities.

Core skills or Generic Skills (GS) are a group of skills that are the key to
learning and working in today’s world. These skills are typically needed
Core Skills/ Generic
in any work environment in today’s world. These skills are typically
Skills (GS)
needed in any work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.

Electives are NOS/set of NOS that are identified by the sector as

contributive to specialization in a job role. There may be multiple
Electives
electives within a QP for each specialized job role. Trainees must select
at least one elective for the successful completion of a QP with Electives.

Options are NOS/set of NOS that are identified by the sector as

Options additional skills. There may be multiple options within a QP. It is not
mandatory to select any of the options to complete a QP with Options.

Sector is a conglomeration of different business operations having

similar business and interests. It may also be defined as a distinct subset
Sector
of the economy whose components share similar characteristics and
interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components.

Occupation is a set of job roles, which perform similar/ related set of

Occupation
functions in an industry.

Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organisation.

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
Occupational
Knowledge and Understanding (KU) they need to meet that standard
Standards (OS)
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Criteria Performance Criteria (PC) are statements that together specify the
(PC) standard of performance required when carrying out a task.

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National
NOS are occupational standards which apply uniquely in the Indian
Occupational
context.
Standard

QP comprises the set of OS, together with the educational, training and
Qualifications Pack
other criteria required to perform a job role. A QP is assigned a unique
(QP)
qualifications pack code.

Unit code is a unique identifier for an Occupational Standard, which is

Unit Code
denoted by an N

Unit title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Scope is a set of statements specifying the range of variables that an

Scope individual may have to deal with in carrying out the function which have
a critical impact on quality of performance required.

Knowledge and Understanding (KU) are statements which together

Knowledge and specify the technical, generic, professional and organisational specific
Understanding (K knowledge that an individual needs in order to perform to the required
standard.

Organisational context includes the way the organisation is structured

Organisational
and how it operates, including the extent of operative knowledge
Context
managers have of their relevant areas of responsibility.

Technical knowledge is the specific knowledge needed to accomplish

Technical Knowledge
specific designated responsibilities.

Core skills or Generic Skills (GS) are a group of skills that are the key to
learning and working in today world. These skills are typically needed in
Core Skills/ Generic
any work environment in today world. These skills are typically needed
Skills (G
in any work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.

Electives are NOS/set of NOS that are identified by the sector as

contribute to specialization in a job role. There may be multiple electives
Electives
within a QP for each specialized job role. Trainees must select at least
one elective for the successful completion of a QP with Electives.

Options are NOS/set of NOS that are identified by the sector as

Options additional skills. There may be multiple options within a QP. It is not
mandatory to select any of the options to complete a QP with Options.

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