Beatrice Otsin
Accra, Ghana
0206895513/0556123488
[email protected]
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Profile Dedicated and results-driven professional with over 3 years of
experience, progressing from an agent to a credited manager. Proven
track record of fostering positive client relationships and ensuring a
seamless guest experience. Demonstrates exceptional interpersonal
and communication skills aligning seamlessly with the organization’s
vision and mission
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Skills
- Multitasking
- Time Management
- Computer literate in software (MS WORD, MS EXCEL, MS
POWER POINT AND MS ACCESS)
- Excellent communication skills
- Strong Organizational skills
- Adaptability
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Experience
Makto Technology Company Limited/ Quality Control Manager
January 2022 - February 2023 ACCRA
● Analysed documents and records from assigned projects to
employees
● Helped maintain workplace security, dress code, and rules of
the company
● Guided and oversaw the performance of workers
● Prepared and compiled weekly reports for directors
● Maintained employees' confidence and protected operations
● Ensured compliance with office policies and guidelines
● Took data records of daily marks of employees
Agent
● Answered frequent questions for customers relative to
standard policies and processes needed
● Directed incoming calls to the appropriate offices
● Received and helped client inquiries
● Gathered client data for company records
● Responded to emails and web chats from clients
● Assisted customers with applications and process guide
Odina Fashion House/ Front Desk Executive
March 2021 - January 2022
● Welcomed client warmly and responded to their inquiries.
● Directed calls and visitors to the appropriate office
● Ascertained and preserved the confidentiality of all
communication and documents
● Maintained office space and workshop stationery
● Diligently handled funds collected at the reception
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Education - NATIONAL TECHNICAL AND VOCATIONAL
EDUCATION AND QUALIFICATIONS/ Certificate
- 2020-2021, ACCRA
- FASHION DESIGN
- BG INSTITUTE OF PROFESSIONAL STUDIES/
Diploma
- 2018-2020, ACCRA
- FASHION DESIGN AND CONSTRUCTION
- PRESET PACESETTERS SENIOR HIGH SCHOOL
- 2018-2020, ACCRA
- VISUAL ARTS
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Reference - Mrs. Ruth Aggrey
GENERAL MANAGER
0243306524
