Phonak Sky Link M TM

User Guide

Phonak Sky Link M

This user guide is valid for:

Models CE mark applied

Phonak Sky Link M 2019
Your hearing aid details

Your hearing aids operate between 2.4 GHz–

2.48 GHz frequency range. When flying please check
if flight operator requires devices to be switched
into flight mode, see chapter 13.

Model Battery size

Phonak Sky Link M 13

Earpiece
c Earmold
c Universal eartip
c Dome
c SlimTip

3
4
Your hearing aid has been developed by
Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.

These premium products are the result of decades of

research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.

Please read the user guide carefully to make sure that you
understand and get the best out of your hearing aids. For
more information about features and benefits, simply
contact your hearing care professional.

Phonak – life is on
www.phonak.com

5
Contents

Your hearing aid

1. Quick guide 8
2. Parts of the hearing aid 10
Using the hearing aid
3. Left & right hearing aid markings 11
4. On/Off 12
5. Batteries 13
6. Putting on the hearing aid 18
7. Removing the hearing aid 20
8. Multi-function button with indicator light 22
9. Binaural compatibility 25
10. Connectivity overview 26
11. Initial pairing 27
12. Phone calls 29
13. Flight mode 34

6
 Further information
14. Operating, transport and storage conditions 36
15. Care and maintenance 38
16. Exchanging the earpiece 41
17. Service and warranty 44
18. Compliance information 46
19. Information and description of symbols 52
20. Troubleshooting 56
21. Important safety information 58

7
1. Quick guide
Left & right hearing aid markings

Blue marking for left hearing aid.

Red marking for right hearing aid.

Changing batteries

1. 2. 3.
Remove the Open the battery Place battery in
sticker from the door. For secured the battery door
new battery and battery doors with the “+”
wait two minutes. refer to chapter symbol facing
5.2. upwards.

8
On/Off
On Off For secured battery
doors instructions refer
to chapter 5.2.

Multi-function button with

indicator light
The button has several functions. It functions
as a volume control and/or a program change
depending on the hearing aid programming.
This is indicated in your individual instructions.
If paired with a Bluetooth® enabled phone, a
short press will accept and a long press will
reject an incoming call. For indicator light
refer to chapter 8.

Flight mode
To enter flight mode press the lower part
of the button for 7 seconds while closing the
battery door. To exit flight mode, simply open
and close the battery door again.

9
2. Parts of the hearing aid

The following pictures show the possible earpieces and

hearing aid model described in this user guide.

Possible earpieces

Earmold Universal Dome SlimTip

eartip

Sky Link M*

Hook / sound output Multi-function

button with
indicator light

Earmold
(detachable)
Battery door

* Also available with secure solution for children below 36 months, refer to chapter 5.2

10
3. Left & right hearing aid markings

There is a red or blue marking to tell you if it is a left or a

right hearing aid.

Blue marking for left hearing aid.

Red marking for right hearing aid.

11
4. On/Off
The battery door is also the on/off switch. To open secured
battery doors refer to chapter 5.2.

1.
Closed battery door =
hearing aid is on

2.
Open battery door =
hearing aid is off

When you switch on the hearing aid you may hear a

start-up melody.

12
5. Batteries
5.1 Insert battery (standard battery doors)

1. 2. 3.
Remove the sticker Open the Place battery in the battery
from the new battery door. door with the “+” symbol
battery and wait facing upwards.
two minutes.

If the battery door is secured for smaller children

continue to read the important information below, and
refer to specific instructions in chapter 5.2 for inserting
the battery.

If it is difficult to close the battery door: Check that

the battery is inserted correctly and the “+” symbol is
facing upwards. If the battery is not inserted correctly,
the hearing aid will not work and the battery door
can be damaged.

13
 Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.

Replacement battery
This hearing aid requires a size 13 zinc-air battery.

Model Zinc-air Color IEC ANSI

battery marking on code code
size package

Phonak Sky Link M 13 orange PR48 7000ZD

Please ensure you use the correct type of battery in

your hearing aids (zinc-air). Please also read chapter
20.2 for further information on product safety.

14
5.2 Insert battery with a secured battery door

This hearing aid can be fitted with a secured battery door

if needed for safety reasons (children below 36 months).

Opening the battery door

1. 2.
Place the tip of the tool in Use the tool as a
the small hole at the leverage to open the
bottom of the hearing aid. battery door with force
in the direction of the
green arrow.

15
Inserting the battery

1. 2.
Remove the sticker from Place battery in the
the new battery and wait battery door with the “+”
for 2 minutes. symbol facing upwards.

16
Closing the battery door

The battery is only secured

when the battery door is
closed correctly. Always
check after closing, that the
battery door cannot be
opened by hand.

17
6. Putting on the hearing aid
6.1 Putting on the hearing aid with earmold

1.
Take the earmold up to your ear
and place the ear canal part into
your ear canal.

2.
Place the hearing aid behind
your ear.

3.
Insert the upper part of the
earmold into the upper part of
the bowl of your ear.

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6.2 Putting on the hearing aid with dome,
SlimTip or universal eartip

1.
Place the hearing aid behind
your ear.

2.
Insert the earpiece into your
ear canal.

3.
If there is an anchor attached to
the earpiece, tuck it into the bowl of
your ear to secure your hearing aid.

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7. Removing the hearing aid
7.1 Removing the hearing aid with earmold

1.
Lift the hearing aid above the
upper part of your ear.

2.
Grasp the earmold with your
fingers and gently remove it.

Please try to avoid gripping the tube to remove the

hearing aid.

20
7.2 Removing the hearing aid with dome,
SlimTip or universal eartip

1.
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.

21
8. Multi-function button with
indicator light
The multi-function button has several functions.

It functions as a volume control

and/or a program change
depending on the hearing aid
programming. This is indicated
in your individual “Hearing aid
instructions”. Please ask your
hearing care professional for
a printout.

If the hearing aid is paired with a Bluetooth® enabled

phone, a short press on the upper or lower part of the
button will accept an incoming call and a long press will
reject an incoming call – refer to chapter 12.

22
Parents and caregivers of infants and young children can
easily be informed about the hearing aid status with an
indicator light. The green indicator light is integrated in
the multi-function button and shows the status of the
hearing aid as long as it is powered on. Your hearing care
professional can activate/deactivate the indicator light in
different ways.

The complete list of hearing aid indicator light

patterns are shown below. Please ask your hearing care
professional to mark what has been activated accordingly.

If paired with an Advanced Bionics compatible sound

processor, the indicator light is activated in the same way
as the sound processor indicator light.

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Status hearing aid Indicator light pattern (green)
c Hearing aid is powered on Repeating single
blink
c Hearing aid is powered on Repeating
and Roger is accessible double blink
c Low battery * Continuous blink
c Volume level change (either Single blink
initiated by a remote control per volume change
or by the multi-function
button)
c Program change Single blink per
(either initiated by a remote program change
control or by the multi-
function button)

* Low battery alert is initiated approx. 30 minutes before the battery needs to be changed. It is
recommended that you always have a new battery available.

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9. Binaural compatibility

Your Sky Link M hearing aid can be used

• as a single hearing aid,
• as a pair with one Sky Link M hearing aid on each ear
• as a bimodal hearing solution with an Advanced Bionics
compatible sound processor on the contralateral ear.

In the bimodal hearing solution, your hearing aid and

sound processor work together in a coordinated dynamic
way. For example, when the listening environment
changes, switch to a different hearing program applies
automatically to both the hearing aid and the sound
processor. Furthermore, connectivity options available
for your hearing aid function with the sound processor
seamlessly. You can find more information on the shared
connectivity in chapter 10.

25
10. Connectivity overview

The illustration below shows the connectivity options

available for your hearing aid.

Bluetooth enabled
device, e.g. cell phone

TV Connector connected to TV*

Roger**

* The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system.
** Roger wireless microphones can be connected to your hearing aids as well.

26
11. Initial pairing

11.1 Initial pairing to Bluetooth® enabled device

It is only necessary to perform the pairing procedure

once with each device featuring Bluetooth wireless
technology. After the initial pairing, your hearing aids
will connect automatically to the device. This can take
up to 2 minutes.

1.
On your device (e.g. a phone), ensure that Bluetooth
wireless technology is enabled and search for Bluetooth
enabled devices in the connectivity setting menu.

2.
Switch on both hearing aids. You
now have 3 minutes to pair your
hearing aids with your device.

27
3.
Select the hearing aid in the list of Bluetooth enabled
devices. This will pair both hearing aids simultaneously.
A beep confirms successful pairing.

For more information about pairing instructions for

Bluetooth wireless technology, specific to some of the
most popular phone manufacturers, go to:
https://marvel-support.phonak.com

11.2 Connecting to the device

After your hearing aids have been paired to your device,

they will automatically connect again when switched on.

The connection will be maintained as long as the

device remains ON and within range.
Your hearing aids can be paired to up to two devices.
Your hearing aids can be connected to one device
at a time.

28
12. Phone calls

Your hearing aids connect directly with Bluetooth®

enabled phones. When paired and connected to your
phone, you will hear the caller’s voice directly in your
hearing aids. Your hearing aid or compatible sound
processor picks up and transmits your voice through
its own microphone.

Your voice

Caller’s voice

Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.

29
12.1 Making a call

Enter the phone number and press the dial button.

You will hear the ring tone through your hearing aids.
Your hearing aids or your hearing aid and compatible
sound processor will pick up and transmit your voice to
the phone.

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12.2 Accepting a call

When receiving a call, a calling notification will be heard

in your two hearing aids or in your hearing aid and
compatible sound processor.
The call can be accepted by a short press on the upper or
lower part of the multi-function button on the hearing
aid (less than 2 seconds) or directly on your phone.

short press
< 2 sec

31
12.3 Ending a call

A call can be ended by a long press on the upper or

lower part of the multi-function button on the hearing
aid (more than 2 seconds) or directly on your phone.
long press
> 2 sec

32
12.4 Rejecting a call

An incoming call can be rejected by a long press on

the upper or lower part of the multi-function button
on the hearing aid (more than 2 seconds) or directly
on your phone.
long press
> 2 sec

33
13. Flight mode
Your hearing aids operate between 2.4 GHz–2.48 GHz
frequency range. When flying some operators require all
devices to be switched into flight mode. Entering flight
mode will not disable normal hearing aid functionality,
only the Bluetooth connectivity functions.

13.1 Enter flight mode

To disable the wireless function and

enter flight mode in each hearing aid:

1.
Open battery door.

2.
Hold down the lower part of the
multi-function button on the hearing
aid for 7 seconds while closing the
battery door.

In flight mode, your hearing aid cannot connect directly

to your phone.

34
13.2 Exit flight mode

To enable the wireless function and exit flight mode in

each hearing aid:

1.
Open battery door.

2.
Close the battery door again.

35
14. Operating, transport and storage
conditions
The product is designed such that it functions without
problems or restrictions if used as intended, unless
otherwise noted in this user guide.

Please ensure to use, transport and store the hearing aid

according to the following conditions:

Use Transport Storage

Temperature +5° to +40° C -20° to +60° C -20° to +60° C
(41° to 104° F) (-4° to 140° F) (-4° to 140° F)
Humidity 30 % to 85 % (non 0 % to 90 % (non 0% to 70% (non
condensating) condensating) condensating)
Atmospheric
pressure 500 to 1060 hPa 500 to 1060 hPa 500 to 1060 hPa

This hearing aid is classified IP68 (depth of 1 meter

for 60 minutes) and designed to be used in all daily life
situations. Therefore you do not have to worry about
exposing the hearing aid to rain shower or sweat.

36
However, this hearing aid is not intended to be used in
water activities that includes chlorinated water, soap, salt
water or other liquids with a chemical content.

37
15. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life. To
ensure a long service life, Sonova AG provides a minimum
service period of five years after phase out of the
respective hearing aid.

Please use the following specifications as a guideline.

For further information regarding product safety, see
chapter 21.2.

General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.

When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.

38
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.

Use of your hearing aid around water can restrict air

flow to the batteries causing it to stop working. Should
your hearing aid stop working after coming into
contact with water, refer to the troubleshooting steps
in chapter 20.

39
Daily
Inspect the earpiece and tube for earwax and moisture
deposits. Clean the surfaces with a lint-free cloth. Never
use cleaning agents such as household detergents, soap,
etc. for cleaning your hearing aid. It is not recommended
to rinse these parts with water, as this could cause
moisture to be trapped in the tube. If you need to clean
your hearing aid intensively, ask your hearing care
professional for advice.

Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aids. For further
maintenance or cleaning instructions, please see your
hearing care professional.

Monthly
Inspect your hearing tube for color changes, hardening, or
cracks. In the case of such changes, the hearing tube has
to be replaced. Please see your hearing care professional.

40
16. Exchanging the earpiece
If your hearing aid is fitted with a SlimTube, you may need
to exchange or clean the earpiece.

Please check the earpiece regularly and exchange or clean

it if it looks dirty or if the hearing aid volume or sound
quality is reduced. If a dome is used, it should be
exchanged every 3 months.

41
16.1 Removing the earpiece from the SlimTube

1.
Remove the earpiece from the
SlimTube by holding the SlimTube
in one hand and the earpiece in
the other.

2.
Gently pull on the earpiece
to remove.

3.
Clean the SlimTube with a
lint-free cloth.

42
16.2 Attaching the earpiece to the SlimTube

1.
Hold the SlimTube in one hand
and the earpiece in the other.

2.
Slide the earpiece over the
sound outlet.

3.
The SlimTube and the earpiece
should fit perfectly together.

43
17. Service and warranty
Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the
local warranty.

International warranty
Sonova AG offers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but not
accessories such as batteries, tubes, earmolds and
external receivers. The warranty only comes into
force if a proof of purchase is shown.

The international warranty does not affect any legal

rights that you might have under applicable national
legislation governing sale of consumer goods.

44
Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their office.

Serial number (left side):

Serial number (right side):

Date of purchase:

Authorized hearing care professional (stamp/signature):

45
18. Compliance information
Europe:
Declaration of Conformity
Hereby Sonova AG declares that this product meets the
requirements of the Medical Devices Directive 93/42/EEC
as well as the Radio Equipment Directive 2014/53/EU. The
full text of the EU Declaration of Conformity can be
obtained from the manufacturer or the local Phonak
representative whose address can be taken from the list
on www.phonak.com/us/en/certificates
(Phonak worldwide locations).

Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.

46
The models listed on page 2 are certified under:

Phonak Sky Link M

USA FCC ID: KWC-BSP
Canada IC: 2262A-BSP

Notice 1:
This device complies with Part 15 of the FCC Rules
and with RSS-210 of Industry Canada. Operation is
subject to the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference
received, including interference that may cause
undesired operation.

Notice 2:
Changes or modifications made to this device not
expressly approved by Sonova AG may void the FCC
authorization to operate this device.

47
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:

48
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.

49
Radio information of your hearing aid
Antenna type Resonant loop antenna
Operation frequency 2.4 GHz – 2.48 GHz
Modulation GFSK, Pi/4 DPSK, GMSK
Radiated power < 1 mW
Bluetooth®
Range ~1m
Bluetooth 4.2 Dual-Mode
Profiles supported HFP (Hands-free profile), A2DP

Compliance with emission and immunity standards

Emission standards EN 60601–1-2:2015
IEC 60601–1-2:2014
EN 55011:2009+A1
CISPR11:2009/AMD1:2010
CISPR22:1997
CISPR32:2012
ISO 7637-2:2011
CISPR25:2016
EN 55025:2017

50
Immunity standards EN 60601-1-2:2015
IEC 60601-1-2:2014
EN 61000-4-2:2009
IEC 61000-4-2:2008
EN 61000-4-3:2006+A1+A2
IEC 61000-4-3:2006+A1+A2
EN 61000-4-4:2012
IEC 61000-4-4:2012
EN 61000-4-5:2014
IEC 61000-4-5:2014
EN 61000-4-6:2014
IEC 61000-4-6:2013
EN 61000-4-8:2010
IEC 61000-4-8:2009
EN 61000-4-11:2004
IEC 61000-4-11:2004
IEC 60601-1 (§ 4.10.2):2005
ISO 7637-2:2011

51
19. Information and description
of symbols

With the CE symbol, Sonova AG confirms

that this product – including accessories –
meets the requirements of the Medical
Devices Directive 93/42/EEC as well as the
Radio Equipment Directive 2014/53/EU. The
numbers after the CE symbol correspond to
the code of certified institutions that were
consulted under the above-mentioned
directives.

This symbol indicates that the products

described in these user instructions adhere to
the requirements for an applied part of Type
B of EN 60601-1. The surface of the hearing
aid is specified as an applied part of Type B.

Indicates the medical device manufacturer, as

defined in EU Directive 93/42/EEC.

Indicates the date when the medical device

was manufactured

52
Indicates the Authorized representative in
the European Community. The EC REP is also
the importer to the European Union.

This symbol indicates that it is important for

the user to read and take into account the
relevant information in these user guides.

This symbol indicates that it is important

for the user to pay attention to the relevant
warning notices in these user guides.

This symbol indicates that it is important for

the user to pay attention to the relevant
warning notices related to batteries in these
user guides

Important information for handling and

product safety.

53
 The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth
SIG, Inc. and any use of such marks by
Sonova AG is under license. Other trademarks
and trade names are those of their respective
owners.

This symbol indicates that this is a

Prescription Device. CAUTION: U.S. Federal
law restricts this device to sale by or on the
order of a physician

Japanese mark for certified radio

equipment.

Indicates the manufacturer’s serial number

so that a specific medical device can be
identified.

54
Indicates the manufacturer’s catalogue
number so that the medical device can be
identified.

Indicates that the device is a medical device.

This symbol indicates that it is important for

the user to read and take into account the
relevant information in this user guide.

Temperature during transportation and

storage: –20° to +60° Celsius (–4° to +140°
Fahrenheit).

Humidity during transportation: Up to 90%

(non condensing).
Humidity during storage: 0% to 70%, if not
in use. See instruction in chapter 21.2
regarding drying the hearing aid after use.

55
 Atmospheric pressure during operation
transportation and storage: 500 hPa to 1060
hPa

During transportation keep dry.

56
The symbol with the crossed-out garbage bin
is to make you aware that this hearing aid as
well as the charger may not be thrown away
as normal household waste. Please dispose of
old or unused hearing aids and charger, at
waste disposal sites intended for electronic
waste, or give your hearing aid and charger
to your hearing care professional for
disposal. Proper disposal protects the
environment and health

57
20. Troubleshooting
Problem Causes
Hearing aid not functioning Dead battery
Earpiece blocked
Battery not inserted correctly
Hearing aid switched off
Hearing aid whistles Hearing aid not inserted correctly
Earwax in ear canal
Hearing aid too loud Volume too loud
Hearing aid not loud enough Low battery
or distorted Earpiece blocked
Volume too low
Hearing has changed
Hearing aid plays two beeps Indication for low battery
Hearing aid switches on and Moisture on battery or
off (intermittent) hearing aid
Phone call function Hearing aid is in flight mode
does not work Hearing aid not paired to the phone
Indicator light not blinking Dead battery
Battery not inserted correctly
Indicator light not activated

If the problem persists, contact you hearing care

professional for assistance.

58
What to do
Change battery (chapter 5)
Clean earpiece (chapter 15)
Insert battery correctly (chapter 5)
Switch hearing aid on by completely closing battery door (chapter 4)
Insert hearing aid correctly (chapter 6)
Contact your hearing care professional
Decrease volume if volume control available (chapter 8)
Change battery (chapter 5)
Clean earpiece (chapter 15)
Turn volume up if volume control available (chapter 8)
Contact you hearing care professional
Change battery within the next 30 minutes (chapter 5)
Wipe battery and hearing aid with dry cloth

Open and close battery door (chapter 13.2)

Pair it to the phone (chapter 11)
Change battery (chapter 5)
Insert battery correctly (chapter 5)
Contact your hearing care professional

Please check https://marvel-support.phonak.com for

further information.

59
21. Important safety information

Please read the information on the following pages before

using your hearing aid.

Intended use
The hearing aid is intended to amplify and transmit sound
to the ear and thereby compensate for impaired hearing.

Indications
Presence of hearing loss.

Contraindications
Evidence of active or chronic middle or outer ear pathology,
chronic drainage or discharge, evidence of chronic
inflammation.

A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does
not permit a user to attain full benefit from it. The use of
a hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.

60
Hearing aids are suitable for the home healthcare
environment and due to their portability it may happen that
they are used in professional healthcare facility
environments like physician offices, dental offices etc.

The target population is primarily the pediatric population

under 18 years of age. This product may also be used with
children 36 months of age or younger.

Any serious incident that has occurred in relation to the

hearing aid, should be reported to the manufacturer
representative and the competent authority of the state of
residence. The serious incident is described as any incident
that directly or indirectly led, might have led or might lead
to any of the following:
a) the death of a patient, user or other person
b) the temporary or permanent serious deterioration
of a patient’s, user’s or other person’s state of health
c) a serious public health threat

To report an unexpected operation or event, please contact

the manufacturer or a representative.

61
21.1 Hazard warnings

Your hearing aids operate between 2.4 GHz–2.48 GHz

frequency range. When flying please check if flight operator
requires devices to be switched into flight mode, see
chapter 13.

The hearing aids (specially programmed for each hearing loss)

must only be used by the intended person.
They should not be used by any other person as they could
damage hearing.

Changes or modifications to the hearing aid that were not

explicitly approved by Sonova AG are not permitted. Such
changes may damage your ear or the hearing aid.

Do not use the hearing aids in explosive areas (mines

or industrial areas with danger of explosions, oxygen rich
environments or areas where flammable anesthetics
are handled) or where electronic equipment is prohibited.

62
Hearing aid batteries are toxic if they are swallowed! Keep out
of the reach of children, individuals with cognitive impairment,
and pets. If batteries are swallowed, consult your physician
immediately!

Tamperproof (secured) solutions for the battery door and ear

hook must be attached for children younger than 36 months
to prevent accidental swallowing of the battery or small parts
of the device. In case one of these secured mechanisms is
damaged by applying too much force or using an
inappropriate tool, the device should be brought to your
hearing care professional for repair or exchange.

The usage of this device by children and individuals with

cognitive impairment should be supervised at all times to
ensure their safety. The hearing aid is a small device and
contains small parts. Do not leave children and individuals
with cognitive impairment unsupervised with this hearing aid.
If swallowed, consult a physician or hospital immediately as
the hearing aid or its parts can cause choking!

63
 If you feel pain in or behind your ear, if it is inflamed or if
skin irritation and accelerated accumulations of earwax occur,
please check with your hearing care professional or physician.

In very rare cases, the dome can remain in your ear canal
when removing the hearing tube from the ear. In the unlikely
case that the dome does get stuck in your ear canal, it is
strongly recommended to see a physician for safe removal.
To prevent pushing the dome towards the eardrum, never try
to re-insert the tube into the ear canal.

Hearing programs in the directional microphone mode

reduce background noises. Please be aware that warning
signals or noises coming from behind, e. g. cars, are
partially or entirely suppressed.

64
The following is only applicable for persons with
active implantable medical devices (i.e. pacemakers,
defibrillators, etc.):
Keep the hearing aid at least 15 cm (6 inches) away from
the active implant. If you experience any interference, do not
use the hearing aids and contact the manufacturer of the
active implant. Please, note that interference can also be
caused by power lines, electrostatic discharge, airport metal
detectors etc.
Keep magnets (i.e. battery handling tool, EasyPhone magnet,
etc.) at least 15 cm (6 inches) away from the active implant.
If using a Phonak wireless accessory, consult the chapter
“Important safety information” in your wireless accessory
user guide.

Use of accessories, transducers and cables other than those

specified or provided by the manufacturer of this equipment
could result in increased electromagnetic emissions or
decreased electromagnetic immunity of this equipment and
result in improper operation.

65
 Portable RF communications equipment (including peripherals
such as antenna cables and external antennas) should be used
no closer than 30 cm (12 inches) to any part of the hearing
aids, including cables specified by the manufacturer.
Otherwise, degradation of the performance of this equipment
could result.

Hearing aids should not be fitted with domes when used by

clients with perforated eardrums, inflamed ear canals or
otherwise exposed middle ear cavities. In these cases, we
recommend the use of a custom earpiece. In the unlikely case
that any part of this product should remain in the ear canal,
it is strongly recommended to see a medical specialist for
safe removal.

Avoid strong physical impacts to the ear when wearing

a hearing aid with customized earpiece. The stability of
customized earpieces is designed for normal use. A strong
physical impact to the ear (e.g. during sports) may cause the
customized earpiece to break. This may lead to perforation
of the ear canal or eardrum.

66
 After mechanical stress or shock to the customized earpiece,
please ensure that it is intact before placing it in the ear.

Use of this equipment adjacent to or stacked with other

equipment should be avoided because it could result in
improper operation. If such use is necessary, this equipment
and the other equipment should be observed to verify that
they are operating normally.

WARNING: Device batteries are hazardous and can

cause serious injuries if they are swallowed or placed
inside any part of the body, whether the battery is used
or new! Keep out of the reach of children, individuals
with cognitive impairment, or pets. If you suspect that a
battery was swallowed or placed inside any part of the
body, immediately consult your physician without any
delay!

67
21.2 Information on product safety

These hearing aids are water resistant and not waterproof.

They are designed to withstand normal activities and
occasional accidental exposure to extreme conditions. Never
immerse your hearing aid in water! These hearing aids are
not specifically designed for extended periods of water
submersion on a continual basis, that is worn in activities
such as swimming or bathing. Always remove your hearing
aid before these activities, as the hearing aid contains
sensitive electronic parts.

Never wash the microphone inputs. Doing so could cause it

to lose its special acoustic features.

Protect your hearing aid from heat (never leave near a window
or in the car). Never use a microwave or other heating devices
to dry your hearing aid. Ask your hearing care professional
about suitable drying methods.

The dome should be changed every three months or when

it becomes stiff or brittle. This is to prevent the dome from
detaching from the tube spout during insertion into or
removal from the ear.
68
 When you are not using your hearing aid, leave the battery
door open so that any moisture can evaporate. Make sure that
you always completely dry your hearing aid after use. Store
the hearing aid in a safe, dry and clean place.

Do not drop your hearing aid! Dropping onto a hard surface

can damage your hearing aid.

Always use new batteries for your hearing aid. In case a

battery is leaking, replace it immediately with a new one to
avoid any skin irritation. You can return used batteries
to your hearing care professional.

If you are not using your hearing aid for a long period of
time, store it in a box with a drying capsule or in a well
ventilated location. This allows moisture to evaporate
from your hearing aid and prevents a potential impact on
its performance.

69 69
 The batteries used in these hearing aids should not exceed
1.5 Volts. Please do not use silver-zinc or Li-ion (lithium-ion)
rechargeable batteries as these may cause severe damage
to your hearing aids. The table in chapter 5 explains exactly
which type of battery your particular hearing aids require.

Remove the battery if you are not using your hearing aid for a
long period of time.

Special medical or dental examination including radiation

described below, may adversely affect the correct functioning
of your hearing aids. Remove and keep them outside the
examination room/area before undergoing:
Medical or dental examination with X-ray (also CT scan).
Medical examinations with MRI/NMRI scans, generating
magnetic fields.
Hearing aids don’t need to be removed when passing security
gates (airports etc.). If X-ray is used at all, it will be in very low
doses, and will not affect the hearing aids.

Do not use your hearing aid in areas where electronic

equipment is prohibited.

70
22. For the US market only, complies
with the FDA regulations

Important information: Cell phones

Some hearing aid users have reported a buzzing sound

in their hearing aids when they are using cell phones.
According to the ANSI 63.19 (American National Standard
Methods of Measurement of Compatibility between
Wireless Communications Devices and Hearing
Instruments) standard, the compatibility of a particular
hearing aid and cell phone can be predicted by adding the
rating for the hearing aid immunity to the rating for the
cell phone emissions. The sum of the hearing aid rating
(e.g. M2/T2=2) and the telephone rating (e.g. M3/T3=3)
is 5, and any combination that equals 5 will provide
“normal use”; a sum of 6 or greater would indicate
“excellent performance”. The equipment performance
measurements, categories and system classifications
are based upon the best information available but
cannot guarantee that all users will be satisfied.
The immunity of this hearing aid is at least M2/T2.

71
Note: the performance of individual hearing aids may
vary with individual cell phones. Therefore, please try the
hearing aid with your cell phone or, if you are purchasing
a new phone, be sure to try it with your hearing aid prior
to purchase. For additional guidance, please ask your
hearing care professional for the booklet entitled “hearing
aid compatibility with digital wireless cell phones”.

Important information in case of battery ingestion

If a battery is swallowed, call the 24-hour National

Battery Ingestion Hotline at 800-498-8666 or consult
your physician immediately.

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Notes

73
Notes
Notes

75
 029-0838-03/V1.01/2023-03/NLG/PM © 2020-2023 Sonova AG All rights reserved
Your hearing care professional:

Sonova Deutschland GmbH

Max-Eyth-Strasse 20
70736 Fellbach-Oeffingen
Germany

Manufacturer:
Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
www.phonak.com