Indian Institute of Management Sambalpur
OPERATIONS MANAGEMENT I
ACADEMIC YEAR 2023-2024
MBA, TERM-II
Credit: 3
Instructors: Bhawana Rathore / Sourav Kumar
Contact Info: 8194030053, 7977350256
Section: BCD (Prof. Bhavna Rathore)
Section: A (Prof. Sourav Kumar)
Subject Title OPERATIONS MANAGEMENT I
Total Teaching
30 hours (20 sessions of 1.5 hours each)
Contact Hours
Course Operations management is concerned with the management of resources for
Description efficient production and delivery of goods and services to meet customer
demands. The goal of operations management is to deliver high quality
products and services in a timely and cost-effective way to fulfill the
dynamically changing customer demands. An in-depth knowledge of
operations management is necessary for all managers as operations function is
strongly interrelated with the other functions of any organization. This course
provides understanding of how to gain competitive advantage through
operations. The course focuses on different types of processes and explains
how to measure key process parameters like capacity, lead time etc. It
demonstrates various managerial challenges posed in operational decision
making in diverse settings. The course covers aspects of process analysis,
forecasting, inventory management, project management, aggregate
planning among others.
The objectives of the course are as follows:
o To make students conversant with different operations management
situations and concepts.
o To equip students with analytical capabilities for addressing various
issues in the manufacturing and service operations and arriving at
appropriate solutions.
o To provide an understanding of operations discipline as a means of
gaining of competitive advantage for manufacturing and service
organizations.
Assessment Class Participation 10%
Group Project 20% (10% Presentation + 10% Report)
Quiz 20%
Mid-Term 20%
End Term 30%
1
Pedagogy The pedagogy is a mix of class lectures, cases, discussions and numerical
problem solving exercises.
Text Book Heizer, J., Render, B., Munson, C., & Sachan, A. (2017). Operations
(Compulsory management: sustainability and supply chain management, 12/e. Pearson
Reading) Education.
Additional Chase, R. B., Shankar, R. and Jacobs, F.R., 2018, Operations and
Readings
Supply Chain Management, 15th edition, McGraw-Hill Education, New
Delhi. (CSJ).
Russell, R. S., & Taylor, B. W. (2014). Operations and supply chain
management. John Wiley & Sons.
Tentative Session Plan
Session Topic Reading
Introduction to Operations
1-2 Management & Productivity Ch-1, Caselet Discussion
Measurement
Ch-7, Reading Material, Class
Operations and Process Strategy
3-4 Exercise, Case Discussion
5-6
Location and Layout Strategy Ch-9, Case discussion
7-8 Forecasting Ch-4, Case discussion
9 Capacity Planning Supplement 7, Case Discussion
10 Aggregate Planning Ch-13, Class Exercise
Mid Term
Material Requirement Planning
(MRP) & Enterprise resource
11-12 Industry Immersion
planning (ERP)
Scheduling
13-14 Ch-15, Class exercise
Project Management
15-16 Industry Immersion
17-18 Basic Supply chain management Ch-11
2
19-20 Group Project Presentations
Case Study
W20383- Parcel Guard: Keeping Up with Demand
W13377- A CAT Corp: Forecasting
W18305- Summit Maritime: Facility Location and Layout Design
W13061- Aggregate Planning at Green Mills
A00070- The CAT Project
Suggested Readings
Goldratt, E. M., Cox, J. and Whitford, D. (2004), “The Goal: A Process of Ongoing
Improvement”, North River Press.
Mahadevan, B., 2015, Operations Management – Theory and practice, 2nd edition,
Pearson.
Stevenson, W. J., 2017, Operations Management, 13th edition, McGraw-Hill Education
