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8. TROUBLESHOOTING

8. TROUBLESHOOTING

POINT
Refer to "MELSERVO-JE Servo Amplifier Instruction Manual (Troubleshooting)"
for details of alarms and warnings.
As soon as an alarm occurs, turn SON (Servo-on) off and interrupt the power.
[AL. 37 Parameter error] and warnings (except [AL. F0 Tough drive warning])
are not recorded in the alarm history.

When an error occurs during operation, the corresponding alarm or warning is displayed. When an alarm or
the warning displayed, refer to "MELSERVO-JE Servo Amplifier Instruction Manual (Troubleshooting)" to
remove the failure. When an alarm occurs, ALM (Malfunction) will turn off.

8.1 Explanations of the lists

(1) No./Name/Detail No./Detail name

Indicates the No./name/detail No./detail name of alarms or warnings.

(2) Stop method

For the alarms and warnings in which "SD" is written in the stop method column, the servo motor stops
with the dynamic brake after forced stop deceleration. For the alarms and warnings in which "DB" or
"EDB" is written in the stop method column, the servo motor stops with the dynamic brake without forced
stop deceleration.

(3) Alarm deactivation

After the cause of the alarm has been removed, the alarm can be deactivated by any of the methods
marked in the alarm deactivation column. Warnings are automatically canceled after the cause of
occurrence is removed. Alarms are deactivated by alarm reset or power cycling.
Alarm deactivation Explanation
Alarm reset 1. Turn on RES (Reset) with an input device.
2. Push the "SET" button while the display of the servo amplifier is in the current
alarm display mode.
3. Click "Occurring Alarm Reset" in the "Alarm Display" window of MR Configurator2.
Power cycling Turn off the power, check that the 5-digit, 7-segment LED display is off, and then
turn on the power.

(4) Alarm code

To output alarm codes, set [Pr. PD34] to "_ _ _ 1". Alarm codes are outputted by turning on/off bit 0 to bit
2. Warnings ([AL. 90] to [AL. F3]) do not have alarm codes. The alarm codes in the following table will be
outputted when they occur. The alarm codes will not be outputted in normal condition.

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8.2 Alarm list

Stop Alarm
Alarm code
Detail method deactivation
No. Name Detail name
No. (Note 2, Alarm Power ACD2 ACD1 ACD0
3) reset cycling (Bit 2) (Bit 1) (Bit 0)
10.1 Voltage drop in the power EDB
Alarm 10 Undervoltage 0 1 0
10.2 Bus voltage drop SD
12.1 RAM error 1 DB
12.2 RAM error 2 DB
12.3 RAM error 3 DB
12 Memory error 1 (RAM) 0 0 0
12.4 RAM error 4 DB
12.5 RAM error 5 DB
12.6 RAM error 6 DB
13.1 Clock error 1 DB
13 Clock error 13.2 Clock error 2 DB 0 0 0
13.3 Clock error 3 DB
14.1 Control process error 1 DB
14.2 Control process error 2 DB
14.3 Control process error 3 DB
14.4 Control process error 4 DB
14.5 Control process error 5 DB
14.6 Control process error 6 DB
14 Control process error 0 0 0
14.7 Control process error 7 DB
14.8 Control process error 8 DB
14.9 Control process error 9 DB
14.A Control process error 10 DB
14.C Control process error 12 DB
14.D Control process error 13 DB
15.1 EEP-ROM error at power on DB
Memory error 2 15.2 EEP-ROM error during operation DB
15 0 0 0
(EEP-ROM) 15.4 Home position information read
DB
error
Encoder initial communication -
16.1 DB
Receive data error 1
Encoder initial communication -
16.2 DB
Receive data error 2
Encoder initial communication -
16.3 DB
Receive data error 3
Encoder initial communication -
16.5 DB
Transmission data error 1
Encoder initial communication -
16.6 DB
Transmission data error 2
Encoder initial communication -
16.7 DB
Encoder initial Transmission data error 3
16 1 1 0
communication error 1 Encoder initial communication -
16.A DB
Process error 1
Encoder initial communication -
16.B DB
Process error 2
Encoder initial communication -
16.C DB
Process error 3
Encoder initial communication -
16.D DB
Process error 4
Encoder initial communication -
16.E DB
Process error 5
Encoder initial communication -
16.F DB
Process error 6
17.1 Board error 1 DB
17.3 Board error 2 DB
17.4 Board error 3 DB
17 Board error 0 0 0
17.5 Board error 4 DB
17.6 Board error 5 DB
17.7 Board error 7 DB

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8. TROUBLESHOOTING

Stop Alarm
Alarm code
Detail method deactivation
No. Name Detail name
No. (Note 2, Alarm Power ACD2 ACD1 ACD0
3) reset cycling (Bit 2) (Bit 1) (Bit 0)
19.1 Flash-ROM error 1 DB

Alarm
Memory error 3 19.2 Flash-ROM error 2 DB
19 0 0 0
(Flash-ROM) 19.4 Flash-ROM error 4 DB
19.5 Flash-ROM error 5 DB
Servo motor 1A.1 Servo motor combination error 1 DB
1A 1 1 0
combination error 1A.4 Servo motor combination error 2 DB
Encoder initial
1E 1E.1 Encoder malfunction DB 1 1 0
communication error 2
Encoder initial
1F 1F.1 Incompatible encoder DB 1 1 0
communication error 3
Encoder normal communication -
20.1 EDB
Receive data error 1
Encoder normal communication -
20.2 EDB
Receive data error 2
Encoder normal communication -
20.3 EDB
Receive data error 3
Encoder normal communication -
20.5 EDB
Encoder normal Transmission data error 1
20 1 1 0
communication error 1 Encoder normal communication -
20.6 EDB
Transmission data error 2
Encoder normal communication -
20.7 EDB
Transmission data error 3
Encoder normal communication -
20.9 EDB
Receive data error 4
Encoder normal communication -
20.A EDB
Receive data error 5
21.1 Encoder data error 1 EDB
21.2 Encoder data update error EDB
Encoder normal 21.3 Encoder data waveform error EDB
21 1 1 0
communication error 2 21.5 Encoder hardware error 1 EDB
21.6 Encoder hardware error 2 EDB
21.9 Encoder data error 2 EDB
Ground fault detected at hardware
24.1 DB
detection circuit
24 Main circuit error 1 0 0
Ground fault detected at software
24.2 DB
detection function
Absolute position Servo motor encoder - Absolute
25 25.1 DB
erased position erased

30.1 Regeneration heat error DB

(Note 1) (Note 1)

30 Regenerative error 30.2 Regeneration signal error DB 0 0 1

(Note 1) (Note 1)
Regeneration feedback signal
30.3 DB
error (Note 1) (Note 1)
31 Overspeed 31.1 Abnormal motor speed SD 1 0 1
Overcurrent detected at hardware
32.1 DB
detection circuit (during operation)
Overcurrent detected at software
32.2 detection function (during DB
32 Overcurrent operation) 1 0 0
Overcurrent detected at hardware
32.3 DB
detection circuit (during a stop)
Overcurrent detected at software
32.4 DB
detection function (during a stop)
33 Overvoltage 33.1 Main circuit voltage error EDB 0 0 1
34.1 SSCNET receive data error SD
SSCNET connector connection
34.2 SD
SSCNET receive error error
34
1 SSCNET communication data
34.3 SD
error
34.4 Hardware error signal detection SD
Command frequency
35 35.1 Command frequency error SD 1 0 1
error

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8. TROUBLESHOOTING

Stop Alarm
Alarm code
Detail method deactivation
No. Name Detail name
No. (Note 2, Alarm Power ACD2 ACD1 ACD0
3) reset cycling (Bit 2) (Bit 1) (Bit 0)
SSCNET receive error Continuous communication data

Alarm
36 36.1 SD
2 error
37.1 Parameter setting range error DB
37 Parameter error 37.2 Parameter combination error DB 0 0 0
37.3 Point table setting error DB
39.1 Program error DB
39.2 Instruction argument external error DB
39 Program error 39.3 Register No. error DB 0 0 0
Non-correspondence command
39.4 DB
error
Inrush current
Inrush current suppression circuit
3A suppression circuit 3A.1 EDB 0 0 0
error
error
3E.1 Operation mode error DB
3E Operation mode error
3E.6 Operation mode switch error DB 0 0 0
Main circuit device
45 45.1 Main circuit device overheat error 1 SD 0 1 1
overheat (Note 1) (Note 1)
Abnormal temperature of servo
46.1 SD
motor 1 (Note 1) (Note 1)
Abnormal temperature of servo
46 Servo motor overheat 46.5 DB 0 1 1
motor 3 (Note 1) (Note 1)
Abnormal temperature of servo
46.6 DB
motor 4 (Note 1) (Note 1)
47 Cooling fan error 47.2 Cooling fan speed reduction error SD 0 1 1
Thermal overload error 1 during
50.1 SD
operation (Note 1) (Note 1)
Thermal overload error 2 during
50.2 SD
operation (Note 1) (Note 1)
Thermal overload error 4 during
50.3 SD
operation (Note 1) (Note 1)
50 Overload 1 0 1 1
Thermal overload error 1 during a
50.4 SD
stop (Note 1) (Note 1)
Thermal overload error 2 during a
50.5 SD
stop (Note 1) (Note 1)
Thermal overload error 4 during a
50.6 SD
stop (Note 1) (Note 1)
Thermal overload error 3 during
51.1 DB
operation (Note 1) (Note 1)
51 Overload 2 0 1 1
Thermal overload error 3 during a
51.2 DB
stop (Note 1) (Note 1)
52.1 Excess droop pulse 1 SD
52.3 Excess droop pulse 2 SD
52 Error excessive Error excessive during 0 torque 1 0 1
52.4 SD
limit
52.5 Excess droop pulse 3 EDB
54 Oscillation detection 54.1 Oscillation detection error EDB 0 1 1
56.2 Over speed during forced stop EDB
56 Forced stop error Estimated distance over during 1 1 0
56.3 EDB
forced stop
61 Operation error 61.1 Point table setting range error DB 1 0 1
Forward rotation-side software limit
69.1 SD
detection - Command excess error
Reverse rotation-side software limit
69.2 SD
detection - Command excess error
69 Command error 1 0 1
Forward rotation stroke end
69.3 SD
detection - Command excess error
Reverse rotation stroke end
69.4 SD
detection - Command excess error
86.1 Network communication error 1 SD
Network
86 86.4 Network communication error 4 SD 0 0 0
communication error
86.5 Network communication error 5 SD

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8. TROUBLESHOOTING

Stop Alarm
Alarm code
Detail method deactivation
No. Name Detail name
No. (Note 2, Alarm Power ACD2 ACD1 ACD0
3) reset cycling (Bit 2) (Bit 1) (Bit 0)
USB communication USB communication time-out

Alarm
time-out error/serial 8A.1 error/serial communication time- SD
communication time- out error
8A 0 0 0
out error/Modbus RTU
Modbus RTU communication time-
communication time- 8A.2 SD
out error
out error
Network module communication
8C.1 SD
error 1
Network module communication
8C.2 SD
error 2
Network module communication
8C.3 SD
error 3
Network module Network module communication
8C 8C.4 SD 0 0 0
communication error error 4
Network module communication
8C.5 SD
error 5
Network module communication
8C.6 SD
error 6
Network module communication
8C.7 SD
error 7
USB communication receive
8E.1 error/serial communication receive SD
error
USB communication checksum
8E.2 error/serial communication SD
checksum error
USB communication character
8E.3 error/serial communication SD
USB communication character error
error/serial USB communication command
8E communication 8E.4 error/serial communication SD 0 0 0
error/Modbus RTU command error
communication error USB communication data number
8E.5 error/serial communication data SD
number error
Modbus RTU communication
8E.6 SD
receive error
Modbus RTU communication
8E.7 SD
message frame error
Modbus RTU communication CRC
8E.8 SD
error
888/ 88._/
Watchdog Watchdog DB
88888 8888._

Note 1. After resolving the source of trouble, cool the equipment for approximately 30 minutes.
2. The following shows three stop methods of DB, EDB, and SD.
DB: Dynamic brake stop (For a servo amplifier without the dynamic brake, the servo motor coasts.)
EDB: Electronic dynamic brake stop (available with specified servo motors)
Refer to the following table for the specified servo motors. The stop method for other than the
specified servo motors is DB.
For MR-JE_A, setting [Pr. PF09] to "(_ _ _ 3)" enables the electronic dynamic brake.

Series Servo motor

HG-KN HG-KN053/HG-KN13/HG-KN23/HG-KN43
HG-SN HG-SN52

SD: Forced stop deceleration

3. This is applicable when [Pr. PA04] is set to the initial value. The stop method of SD can be changed to DB
using [Pr. PA04].

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8. TROUBLESHOOTING

8.3 Warning list

Stop
Detail method
No. Name Detail name
No. (Note 2,
3)
90.1 Home position return incomplete
Warning
Home position return Home position return abnormal
90 90.2
incomplete warning termination
90.5 Z-phase unpassed
Servo amplifier
Main circuit device overheat
91 overheat warning 91.1
warning
(Note 1)
Encoder battery cable
Battery cable 92.1
92 disconnection warning
disconnection warning
92.3 Battery degradation
In-position warning at home
96.1
positioning
Home position setting Command input warning at home
96 96.2
warning positioning
Servo off warning at home
96.3
positioning
Positioning Program operation disabled
97 97.1
specification warning warning
Forward rotation-side software
98.1
stroke limit reached
98 Software limit warning
Reverse rotation-side software
98.2
stroke limit reached
99.1 Forward rotation stroke end off (Note 4)
99 Stroke limit warning
99.2 Reverse rotation stroke end off (Note 4)
9B.1 Excess droop pulse 1 warning
Error excessive 9B.3 Excess droop pulse 2 warning
9B
warning Error excessive warning during 0
9B.4
torque limit
9F Battery warning 9F.1 Low battery
Excessive regeneration
E0 E0.1 Excessive regeneration warning
warning
Thermal overload warning 1 during
E1.1
operation
Thermal overload warning 2 during
E1.2
operation
Thermal overload warning 3 during
E1.3
operation
Thermal overload warning 4 during
E1.4
operation
E1 Overload warning 1
Thermal overload warning 1 during
E1.5
a stop
Thermal overload warning 2 during
E1.6
a stop
Thermal overload warning 3 during
E1.7
a stop
Thermal overload warning 4 during
E1.8
a stop
Multi-revolution counter travel
E3.1
distance excess warning
E3.2 Absolute position counter warning
Absolute position
E3 Absolute positioning counter EEP-
counter warning E3.4
ROM writing frequency warning
Encoder absolute positioning
E3.5
counter warning
Parameter setting range error
E4 Parameter warning E4.1
warning
Servo forced stop
E6 E6.1 Forced stop warning SD
warning
Controller forced stop
E7 E7.1 Controller forced stop input warning SD
warning
Cooling fan speed Decreased cooling fan speed
E8 E8.1
reduction warning warning

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8. TROUBLESHOOTING

Stop
Detail method
No. Name Detail name
No. (Note 2,
3)
Servo-on signal on during main

Warning
E9.1 DB
circuit off
Bus voltage drop during low speed
E9 Main circuit off warning E9.2 DB
operation
Ready-on signal on during main
E9.3 DB
circuit off
EC Overload warning 2 EC.1 Overload warning 2
Output watt excess
ED ED.1 Output watt excess warning
warning
Instantaneous power failure tough
F0.1
F0 Tough drive warning drive warning
F0.3 Vibration tough drive warning
Drive recorder - Area writing time-
F2.1
Drive recorder - out warning
F2
Miswriting warning Drive recorder - Data miswriting
F2.2
warning
Oscillation detection
F3 F3.1 Oscillation detection warning
warning
Target position setting range error
F4.4
warning
Acceleration time constant setting
F4.6
range error warning
F4 Positioning warning
Deceleration time constant setting
F4.7
range error warning
Control command input error
F4.8
warning
Cam data - Area writing time-out
Simple cam function - F5.1
warning
F5 Cam data miswriting
F5.2 Cam data - Area miswriting warning
warning
F5.3 Cam data checksum error
Cam axis one cycle current value
F6.1
restoration failed
Cam axis feed current value
F6.2
Simple cam function - restoration failed
F6
Cam control warning F6.3 Cam unregistered error
F6.4 Cam control data setting range error
F6.5 Cam No. external error
F6.6 Cam control inactive

Note 1. After resolving the source of trouble, cool the equipment for approximately 30 minutes.
2. The following shows two stop methods of DB and SD.
DB: Dynamic brake stop (For a servo amplifier without the dynamic brake, the servo motor coasts.)
SD: Forced stop deceleration
3. This is applicable when [Pr. PA04] is set to the initial value. The stop method of SD can be changed to DB
using [Pr. PA04].
4. Quick stop or slow stop can be selected using [Pr. PD30] for the MR-JE-_A or using [Pr. PD35] for the MR-
JE-_C (except in the profile mode).

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