Web Humax Aura User Manual v1.1
Web Humax Aura User Manual v1.1
Product Manual
Model: FVP-4KGTR
1
Welcome to your
Humax Aura 4K Android TV
Freeview Play Recorder
This manual contains detailed information for you to explore and enjoy all
the great features of this smart 4K UHD TV recorder.
If you require any help installing or setting up, feel free to call us on
0344 318 8800 (Mon-Fri 9am–5pm).
Contents
Product Overview 3
Externals 3
What’s in the box 4
Connections 4
Remote Control 6
Initial Setup 8
Android TV TM 10
All Apps 11
Google Assistant 13
Chromecast built-in 14
Android TV Settings 15
Freeview Play 16
Freeview Players 17
Live TV 20
TV Guide 25
Reminder, Recording 27
Recording List 29
Playback 31
Top Picks 33
Kids 36
Smart Search 37
Freeview Settings 38
Mobile App 41
HUMAX Mobile App 41
Freeview Mobile App 46
Appendix 47
Specification 47
Glossary 49
Troubleshooting 51
Remote Control Code List 54
Regulatory Information 64
Safety Information 66
Cautions and Warnings 67
Open Source Software Notice 67
Warranty Registration 68
2
Product Overview
4K HDR
Freeview Play Ultra High Definition Recorder Android TV™ Voice Remote
Externals
Front
Power (Standby)
Channel up
Channel down
Volume up
Volume down
LED Multi-coloured
Back
3
What’s in the box
You should have everything you need to get started right out of the box.
AURA
Connections
Here’s what goes where for your new Freeview Play Recorder
Router
Connecting to the TV
Using a HDMI cable
Use a HDMI to connect to the TV. This will provide up to 2160p UHD picture quality.
Plug one end in to your TV’s HDMI port and the other in to the HDMI port at the back of your box.
4
Connecting to the Internet
Ethernet Wired Connection (LAN)
Connect an Ethernet cable to your broadband router and plug the other end in to the ETHERNET port at
the back of your box.
The Internet should connect automatically, but if you have trouble connecting you can find the on-
screen settings later by navigating to:
SETTINGS > Network & Internet.
5
Remote Control
Breakdown
of which buttons do what on your remote
Tips: Long pressing the Standby button enters the deep standby mode. In this mode the power
consumption of your box will be less than 0.5W but it may take several minutes to restart the
system. Note that the box works for the scheduled recording but not the automatic update.
6
Universal Remote Control
Your remote control is compatible with many popular TV’s. If you have a HDMI CEC enabled TV, you can
control the volume of your TV universally at the same time.
Bluetooth Pairing
To get started with Google Assistant or voice search, pair your remote control with the box via
Bluetooth.
1. Direct the remote control to your box.
2. Press the OK and i buttons at the same time for 5 seconds. The red LED on your remote will
remain on and a pairing message will display on screen.
3. The red LED on your remote will blink twice if the Bluetooth pairing is successful. After successful
pairing, the LED on your remote will blink green each time you press a key.
If pairing is unsuccessful, the remote will remain in infrared mode and the LED will blink red 5
times after a key is pressed.
Tips: To unpair the remote control, go to Settings > Remotes & Accessories and unpair it. Alternatively,
long press the OK and BLUE buttons at the same time for 5 seconds.
Inserting Batteries
Insert the batteries matching the plus(+) and minus(-) at each end.
Tips: If the remote control’s batteries are running low, the red LED will blink twice
every time you press the FreeviewPlay button.
7
Initial Setup
The installation wizard operates automatically when you power on the product for the first time or do
factory reset in Settings > General Settings > Device Preferences > Reset.
To ensure you have the best experience, here’s a step-by-step guide for you to follow:
Android TV Setup
You can enjoy various services Android TV provides by completing the Android TV setup wizard.
2. Language Selection
Select your language. Android TV provides TV menus and messages in the selected language.
3. Network Connection
Network connection is required to get the most out of Android TV. We recommend using an Ethernet
cable for the most reliable connection between your box and home network. For a wireless setup, select
your home Wi-Fi from the list of available wireless networks and enter the password.
8. Google Assistant
Do more on your TV with your voice. Press the Google Assistant button on your remote to search live TV,
open an app, control smart home device and more.
11. Tutorials
We’ve put together a small tutorial video to help you get started with your set top box. You can find
these later in the settings menu.
8
Freeview TV Setup
1. Preferred Language
Select your preferred language to display subtitle and audio description from your TV.
2. Channel Search
This is where your aerial will automatically pick up any available channels. Note that you cannot skip or
stop the channel search process at the initial installation.
3-1. Privacy Policy & Terms and Conditions > 3-2. End User License Agreement
Please read through the privacy policy and terms & conditions to use HUMAX services.
Don’t forget, we will always treat all your personal information as private and confidential. Agreeing will
help us improve our products, software and services in the future.
4. Complete
Once you finish the setup process, let’s dive in to Android TV Home.
9
Android TV TM
All the content that you love, exactly how you want it.
10
All Apps
Arranging apps
You can rearrange or remove apps according
to your preference.
1. Select an app using / on your
remote control.
2. Press and then OK.
3. Using / , you can move it up and
down to set the position. To delete app,
select and then press OK. Please
note: Not all apps are editable.
Customizing apps
You can add or remove apps from the Android
TV home.
1. Long press until the cursor is placed
on Customise channels.
2. Press OK to bring the page from the
right.
3. Select a channel to add or remove it from
the home. Using OK, you can toggle it.
11
Direct access to favourite apps
You can bring your favourite apps to the top
row.
1. Select and then long press until
the cursor is placed on Add app to
favourites.
2. Press OK to go to app list.
3. Select an app and press OK. Your chosen
apps will always pin to the top row,
giving you quicker access.
12
Google Assistant
With Google Assistant, quickly access entertainment, control smart devices, get answers on screen,
and more using your voice.
Google Assistant is activated only when your remote control is Bluetooth paired with your box. If Google
Assistant is not working, go to the settings menu for Bluetooth pairing between your remote control and
box.
13
Chromecast built-in
With Chromecast built-in stream the entertainment you love from your phone, tablet or laptop to your TV.
Cast video and audio from your mobile device to a big TV screen.
1. Make sure both your mobile device and your box are on the same Wi-Fi network.
2. Open a Google Cast supported app on the mobile device.
3. Play content and tap the cast icon to send it to the TV.
14
Android TV Settings
In settings menu, you can set up or change various setting options to customise your
experience. However, this section describes the options for utilizing Android TV. For others,
see the settings section of Freeview TV.
Smart Suggestions
If some options have not been configured yet, you are prompted to set it up. To make the most of your
TV experience, we recommend you follow the on-screen instructions.
General Settings
Network & Internet
Configure wired Internet connection or wireless LAN.
You can turn on/off network scan on the Scanning always available menu. If turned on, all the apps
including Google’s location service will scan for networks regardless of Wi-Fi connection.
Apps
An overview of all the apps installed on your box
Manage app permissions and data usage from here.
Device Preferences
You can see the information on your system and set the options on your preference.
• About: See all the information on your box. You can change the box name, update or restart the
system and check the network status, legal information, system version.
• Date & Time: Set the date and time.
• Language: Set the language. Android TV menu and messages will be provided in the selected one.
• Keyboard: Manage the keyboard.
• Sound: Turn on or off system sounds and set the audio format.
• Storage: Manage the internal storage. You can format the HDD.
• Home screen: Find all your apps, games and entertainment on your Android TV Home screen.
• Google Assistant: Set the voice search options.
• Chromecast built-in: See the Chromecast version.
• Screen saver: Set the screen saver options.
• Location: Turn the location tracking on or off.
• Usage & Diagnostics: Set the diagnostics on or off.
• Accessibility: Turn the screen reader on or off and customise its options.
• Reset: Delete all apps and data from internal storage.
15
Freeview Play
The heart of your TV entertainment
Use the button on your remote to access Freeview Play home screen. Ensure you are connected to
the Internet to access all services.
Freeview TV Menus
Live TV Watch programmes live and learn more about them.
Top Picks View unmissable TV suggestions via Live TV, On Demand, Catch up and Recordings.
Kids Enjoy kids-focused content that is both entertaining and educational.
TV Guide Browse through tons of TV channels, set reminders and recordings all from one place.
Recordings Your Freeview Play recorder will store recorded content in a library for you to set schedules
with recordings and reminders.
Settings Access Freeview Play and Android TV settings.
Smart Search Find your favourite shows with voice commands as well as with the virtual keyboard.
16
Freeview Players
All your favourite shows, all in one place and all for free.
What’s On Now
Easily see what’s on featured channels in
real-time.
• Select a channel and press OK.
• To see more channels, go to TV Guide.
Featured On Demand
Check out today’s recommendations.
Recently updated content is listed.
• Select a channel and press OK.
• To see more channels, go to Top Picks.
17
Continue Watching
Pick up from where you left off.
• Press OK on the selected programme to
resume watching.
• To see more, go to Recordings.
Upcoming
Not to be missed programmes, coming on
later across popular channels.
• Press the button to set a quick
recording.
• Press OK on the selected programme to
set a reminder.
Wildcard
Quick access to a curated selection of
recommended shows that are seasonal or
related to a particular event.
• Select an app and press OK.
18
Box Sets
Easily find complete series grouped under
various categories.
• Select a series and press OK. You can
watch complete series as quickly as you
can.
• To see more sets, go to Top Picks > Box
Sets.
Movies
Recommended movies categorised by movie
genre.
• Select content and press OK. You can
watch it right now.
• To see more movies, go to Top Picks > On
Demand > Movies.
19
Live TV
Watch programmes live and learn more about them.
20
Watching Live TV
You can enjoy plenty of live TV channels in real time.
Changing channel
Use the CH ^/v buttons to flick through
individual channels. To quickly scan
channels, long press the buttons.
Alternatively, input channel numbers with
the numerical pad to have direct access to a
channel. Each time you enter the number, the
matching channels are listed.
21
Changing options
Press the button to set subtitle and
audio description options. You can toggle
closed captions and audio description on or
off. Regardless of the subtitle display or hard
of hearing option in the main Settings, you
can turn it on or off for the current channel.
22
Live Restart
You can restart a live programme straight
away, before it becomes available on
demand.
If live restart is available, the GREEN button
popup will appear on live TV. Then, press
the green button to watch the current
programme from the start.
Note that this feature is available only for
BBC channels.
23
Pause, Rewind and Record live TV
On-screen Icons
Get to know programme icons. You can find following icons while watching TV.
24
TV Guide
Browse up to 7 days in advance using the on-screen TV Guide.
Making a Selection
Select a programme and press the OK button to start watching it live or to bring up additional options.
Alternatively, you can enter the channel numbers to jump to that channel.
Sorting channels
1. Press the GREEN button to order channels.
2. Select a sorting manner and press OK. You can sort channels in numerical or alphabetical order.
25
Watching previous shows
1. Press the left button to go back to see past programmes available in Catch up.
2. Select a programme and press OK. If the programme has been recorded or is available on Catch
up, you can play it back.
You can switch guide view mode between grid type and list type using the BLUE button.
Note: Catch up programmes are accessible only when connected to the Internet and that programme is
available on catch up from the broadcaster.
On-screen Icons
Get to know programme icons. You can find following icons while watching TV.
26
Reminder, Recording
Schedule reminders or recordings in several ways
Time-based Schedules
You can schedule recordings or reminders manually by setting time and channel.
1. Press button on your remote control. Alternatively, go to Freeview Play home and navigate
to Recordings.
2. Select Schedule menu and press OK.
3. Select Recordings and then +Add Recording to schedule recordings for future programmes. If you
want to set a reminder, select Reminder and then +Add Reminder.
4. Set the options and then press OK. New schedule will be added to the recording list.
Note: You can change the scheduling options with the GREEN button, but it is not possible to
reschedule series programmes and event-based programmes.
Event-based Schedules
You can schedule recordings or reminders for each programme.
For event-based recording, just simply press the RECORD button on a current or future programme.
Stop recording
You can stop current recording or cancel a scheduled recording using the STOP button.
1. Select a scheduled programme from the channel list, simple guide or TV Guide.
2. Press the STOP button. Then, the scheduled recording will be cancelled.
Note: If you press the STOP button while watching live TV, the current recording list will appear. You can
select one from the list to stop current recording.
28
Recording List
Access all of your recordings and schedules from one place
Use the Recordings button on your remote to access this screen. You can also press the Freeview Play
button and navigate to Recordings.
Recordings are categorised for each channel and day, and you can see all the recordings in Programme
menu.
You can see To be deleted menu enabled when the HDD is almost full. The oldest recordings are
categorised in this section, and they will be deleted automatically until the HDD has 10% free space if
Auto Delete is set to on.
If you want to keep your favourites, lock the files. Locked files are excluded from the list of automatic
deletion.
You can switch recording view mode between grid type and list type. Select the icons at the top
right of the screen to change the mode according to your preference.
29
Editing Recordings
You can edit recordings with interactive colour keys. The keys are activated only in Programme menu.
Convert a file into mobile format. You can watch it on your mobile even without Wi-Fi.
On-screen Icons
Get to know these icons. You can find following icons on the schedule list.
30
Playback
Play back your recordings or even live TV
Up
Shows the thumbnail every
Left/Right 10 seconds.
Move the scene
Each time you press the left or
right button, the focus moves Down
every 15 seconds Move the cursor on the
playback controls
Back
Go back to the previous
31
Time Shifted Recording (TSR)
Your Freeview Play Recorder supports time shifted recording (TSR) that allows you to pause a
live programme and return to it later where you left off. The TSR function temporarily records the
programme you are watching on the hard drive for up to 2 hours.
You can rewind live TV to watch missed scenes or forward live TV to skip scenes.
Press the PAUSE button to pause live TV.
Press the PLAY button to continue watching from where you paused live TV. Pressing the PAUSE
button starts a time gap between live TV and the point you pressed pause.
Press the REWIND button to start rewinding back to where you paused live TV. Press the Play
button at the point you want to start watching.
Press the FORWARD button when there is a time gap between the current watching point and the
live broadcast point.
Press the up button to bring up the thumbnails. By selecting one, you can jump to that point.
32
Top Picks
Watch unmissable TV suggestions via Live TV, On Demand, Catch up and Recordings. Here you can find
trending content recommended by Freeview and Humax.
Use the Top Picks button on your remote to access this screen. Alternatively, go to Freeview Play home
and navigate to Top Picks.
Find On Now, Next, On Demand, Box Sets and Recordings under the Top Picks menu. Freeview and
Humax recommend featured content based on live viewing trends and categorise shows accordingly.
On Now
33
Next
Not to be missed programmes coming on
later in the day across popular channels.
Coming soon shows next programmes of
featured channels, Don’t miss it shows 4
day’s top single programmes and Popular
TV series shows week’s best series
programmes.
• Press the button to set a quick
recording.
• Press OK on the selected programme to
set a reminder. Pressing OK displays the
programme detail.
On Demand
View Freeview On Demand
recommendations. Recommended
programmes are categorised by genre and
thus enables you to search content with
ease. Note that the categories may be
subject to change without notice.
• Press OK on the selected programme
to be taken to the content provider’s on
demand app.
Note: You need an account for each app, and
if you have been already logged in, the
content will play back immediately.
Box Sets
Series sets are grouped by genre. Selecting a
genre will take you to an episode list.
• Select an episode and press OK. If you
have been already logged in, the content
will play back immediately.
34
Recordings
Saved recordings are categorised into
two groups: Recently Added and Continue
Watching.
Recently Added lists new recordings in
time order and Continue watching lists
the recordings you’ve watched but not yet
finished.
• Press OK on the selected programme to
start or resume watching.
• To see more recordings go to Recordings.
Tips:
• Top picks helps select the most popular
shows for you all in one place.
• Make sure you are connected to the Internet to access all services.
• To watch On Demand content, you need an account for each app.
• If you select a locked channel, you will be prompted to enter your password. The default password
is 0000.
35
Kids
Entertaining and educational content, just for the little ones.
On Now
View the current live programmes on Kids channels.
On Demand
View child specific on-demand content that Freeview provides. With kids content, keep children
informed, educated and entertained in the safety of your own home.
Children
Kids-focused On-demand content provided by Freeview.
Search
You can search TV shows for kids by keyword.
Enter the letters. Then, Freeview suggests words beginning with the letters entered.
For voice search select the icon . Then, the recorder is ready to hear your voice if the remote control
is Bluetooth paired.
Note: The categories may be subject to change without notice.
36
Smart Search
Find your favourite shows with our powerful search feature.
Use the button on your remote to access this screen. Alternatively, go to Freeview Play home and
navigate to the search icon.
Searching by Keyword
You can search for your favourite shows from Live TV, Catch up, Recordings and On Demand.
Start entering a keyword using the numerical pad or select characters on-screen. Suggested searches
will appear on the screen each time you enter a character.
Your recorder will categorise content by On Demand, Now&Next, Recordings, Scheduled and Channels.
If your remote control is Bluetooth paired, it will recognise your voice.
Select the mic icon and speak keyword.
37
Freeview Settings
Access the settings of Freeview TV and Android TV as well. You can see the same settings menu
wherever you access, from Freeview TV Home or Android TV Home.
Select the settings icon at the top right and then press OK.
There are three chapters: Freeview Live TV Settings, Quick Settings and General Settings. In this
chapter, we will describe how to set Freeview TV from Freeview Live TV Settings menu.
Channel
• Favourite Channels: Set your favourite channel groups in this menu. Select a group and press the
RED button to bring up the channel list. The channels you choose will be added to the favourite
group.
• Edit Channel List: You can lock or unlock channels in this menu. Select channels and press the
RED button. You need to enter the password to have access to this menu and unlock channels.
• Signal Test: You can check the signal strength and quality of channels found.
• Automatic Channel Search: You can search channels automatically without entering any other
information as long as your aerial is connected. When the channel search is complete, select SAVE
and press the OK button to save the results. Select STOP and press the OK button to stop the
channel search. Channels found will be saved.
• Manual Channel Search: You can search channels manually by fine-tuning parameters.
- Channel: Select the channel.
- Frequency: Enter the frequency. The corresponding frequency value will be automatically displayed.
- Transmission: Select DVB-T or DVB-T2.
- Bandwidth: Select the bandwidth.
Parental Control
• Guidance Policy: You can set parental guidance on recordings or Internet content during the
watershed period between 21:00-05:30 for adult content.
• Change Password: Enter a new password.
• Block Channel Settings: Press OK to switch on or off. If you want to block access to the Channel
Settings you have previously made, turn it on.
Note:
• Enter the password to view blocked programmes.
• The default password is 0000. If you have forgotten your password, please contact support.
Language
You can set the preferred language for audio and subtitles. (If applicable)
Video
• Display Format: You can set the display format to automatically fit the screen or to take up the full
width.
• Picture-in-Picture: Set to On to watch videos in a floating window always on top while using
another application.
• Resolution: Select the screen resolution depending on the resolutions your TV supports.
• AVI InfoFrame: AVI InfoFrame supports HDMI input synchronization. If your TV flickers with
channel change, turn off this option.
38
Audio
• Audio Description: Set to On to narrate the on-screen visuals which are available for visually
impaired viewers.
• Digital Audio: Set the sound option Stereo or Surround.
• Lip-sync Delay: You can adjust the delay between audio and video.
On-screen Display
• Info Display Timeout: You can set the duration the channel list and mini guide are displayed
whenever you change channels.
• Subtitle Display: You can set to display subtitles by default.
• Hard of Hearing: You can set to show closed captions.
Recording Options
• Start Padding Time / End Padding Time: You can set the recording padding time to add extra
recording time to the start and end of all your scheduled recordings.
Note: The start and end times set will override the broadcast for accurate recording.
• Auto Delete: Set to On to automatically delete older recordings when hard drive space is low.
Playback Options
• Series Play: Set to On to play back all episodes of a programme successively.
• Instant Replay and Skip Forward Time: Select the time to replay or skip the scene.
Remote Recording
• Remote Recording: Set to On to use the remote recording feature.
• Update Interval: Set the update interval to update remote recording information. Your recording
will wake up each time interval.
Registration Code
You can set up recordings on your product from your PC or mobile devices. To use this feature, you need
to register your product online.
1. Go to https://www.myhumax.net, create an account and register your product.
2. You’ll need a registration code for certification. Select Get Registration Code and press the OK
button.
3. Enter the registration code online on the website.
39
Freeview Play Preference
Legal Policies
• Privacy Policy & Terms and Conditions: You can agree or disagree to send HUMAX your watch
information. Your data is used to help improve our products, software and services. It is always
kept secure and we will never misuse or sell this information.
• End User License Agreement: You can agree or disagree that HUMAX may collect and use
technical data and related information to your device, system and application software.
• Open Source Software Licenses: Humax products use certain open source operating system
software. You can check the software source codes used in this product.
Location
• Regional Services: You can set the region where you are. Services may vary depending on the
region within or outside the United Kingdom.
System Settings
• Cookie Cleaner: You can delete your browsing activity on Freeview apps.
• Allow third-party Cookies: You can delete or keep the third party cookies.
• LED Brightness: Your box has a colour indicator at the front bottom of your box. You can adjust
the LED brightness.
• HDMI CEC: If your recorder is connected to the HDMI CEC supported TV, you can set the TV to turn
on or off automatically alongside the recorder. If CEC Switch is set to On, the TV turns on or off
automatically together with turning on or off the recorder. If One Key Power Off is set to On, the
recorder turns off with TV off.
• System Information: You can view the system information.
• Freeview Reset: You can restore your recorder to its initial settings with this option. Once you
enter the password, the system will clear Freeview setting options and then start the channel
search. Note that you will lose all the information on TV Apps, channel list, and Freeview settings.
40
Mobile app
Humax Mobile App
Watch live TV and recordings around your home or on the go with the Humax Aura app.
You can watch live TV and your recordings on your smartphone just as you would as if you
were watching TV at home.
To use the Humax Aura app, you need a mobile device that supports Android 4 or later or
iOS 10 or later.
41
Installation and Registration
Downloading app
1. Open the Google Play Store or the Apple App Store.
2. Search by keyword Humax.
3. Select Aura.
4. Tap INSTALL to download the app on your mobile phone.
Signing in
1. Open Aura.
2. Tap Get started to start registration.
3. Sign in with your account.
If you do not have an account, you can create your own account. You
may need a valid e-mail, username and password.
Note: You can have access to myhumax.net with the same account.
Register to box
1. If your mobile and Humax box are connected to the same
network, you can see the list of boxes on your mobile.
2. Select your Freeview box on your mobile.
3. Go to Settings > Record & Share > Registration Code from the
Freeview box.
4. Enter the registration code to your mobile. Once both are
successfully connected, you can start exploring the Aura app.
Note:
• You can install and log in to the Aura app on multiple devices, but
you may stream only two live channels at the same time.
• To get the registration code, you need to agree with the privacy
policy & terms and conditions. Go to Settings > Freeview Play
Preference and select Privacy Policy & Terms and Conditions.
42
Watching TV
Watching live TV
1. Tap the menu button at the left top.
2. Tap On Now. Live TV programmes will be listed.
3. Select a programme to watch it on your mobile.
Note:
• If you select a locked programme, you will be prompted to enter the password.
• You can watch three different programmes on your TV and mobile devices at the same time.
• Make sure your mobile device and the box are connected to the same network.
43
Checking schedules
1. Tap Schedule.
2. Tap a programme for additional options. Further programme
details will be shown.
Note: You will not be able to cancel schedules from a mobile device.
Failed in recording
Failed in series recording
schedule
Downloading recordings
1. Tap Recordings. You can see the list of programmes that are
saved on your recorder.
2. Tap a programme. You can watch it on your mobile if playable.
3. Tap the icon to download or convert into mobile format. The icons indicate that the programme is
downloadable or not.
Downloading is in progress.
Downloading is complete.
Something wrong
44
Playing recordings
1. Tap Downloads. You can see the list of programmes that are
saved in your mobile.
2. Tap a programme. You can play back the downloaded file even
without Wi-Fi.
3. Tap the icon to cancel downloading. To delete, swipe the
programme leftwards.
45
Freeview Mobile App
Enjoy your favourite Freeview shows on your mobile, all for free.
46
Appendix
Specification
The product specification is subject to change without prior notice due to upgrade of product functions.
Modulation OFDM
Audio/Video Decoder
Android™
OS Android™ 9 Pie
Memory
EEPROM
47
Audio/Video In/Out
Video HDMI/HDCP
Audio S/PDIF
Data In/Out
Hard Disk
HDD 1TB/2TB
Power Supply
Type Adaptor
Environment Condition
Physical Specification
Weight 764g
48
Glossary
CVBS (Composite Video Baseband Signal)
A technology for transmitting video signals via a cable. Mixes luminance (brightness) and the
chrominance (colour) signals together.
Dolby Digital
An encoding system that digitally compresses up to 5.1 discrete channels of audio (left front, centre,
right front, left surround, right surround) into a single Bit-stream. A low frequency effect (LFE) channel
is included providing the sound needed for special effects.
Frequency
The property of a signal measured in cycles per second (=Hz).
FTA (Free-To-Air)
An unscrambled broadcaster allowing customers to view channels or services without paying any
subscription.
49
RGB (Red – Green – Blue)
A technology for transmitting video signals via a cable. RGB is a system to represent red, green, and
blue colours on a TV or monitor display. Red, green, and blue can be combined in various proportions to
obtain any colour.
S-Video (Super-Video)
Sometimes referred to as Y/C video; a technology for transmitting video signals via a cable. It is a video
signal transmission in which the luminance (brightness) and the chrominance (colour) signals are
transmitted separately to achieve superior picture clarity.
50
Troubleshooting
Take a look at solutions to commonly known problems.
Before contacting the customer service centre, make sure to read the tips below carefully. If the
problem persists after you complete the following procedure, please contact customer service on:
0344 318 8800 (Mon-Fri 9am-5pm)
General
Problem What to Do
No light at the bottom of • Check the main power cable and make sure it is plugged into a
the box suitable power outlet.
• Connect the power cable to a different power outlet.
Nothing shows on TV • Make sure the box is powered on and in operation mode.
• Make sure the HDMI cable is firmly connected to the TV.
• Check if the channel is currently on air.
• Check your TV is on the correct input source for the HDMI
connection. (Refer to your TV manual for more details on how to
change the input source.)
• Check the brightness of TV.
No channels • Make sure the aerial cable is properly connected to the box.
• Search channels again. Go to Settings > Freeview Live TV Settings >
Channel & Broadcast > Automatic Channel Search.
• Check if the channel is currently on air.
Poor picture or sound • Make sure there is no electronic devices near the box.
quality • Keep the power and aerial cables apart from each other.
• Adjust the antenna direction to get a better picture.
Note: If the antenna is covered with snow, the RF is weakened
by heavy rain, or the aerial position is changed by strong wind,
then the condition of the sound and picture may temporarily be
poor. However, the poor sound and picture quality due to weather
conditions cannot be accepted as a malfunction of box.
No sound • Make sure the HDMI cable is firmly connected to the TV.
• Check the volume level of your TV and box.
• Check if your TV or box is on mute.
• Check audio type or soundtrack option.
No volume control on HD • Check the HDMI audio setting. Go to Settings > Freeview Live TV
channels Settings > Channel & Broadcast > Audio and then change the Digital
Audio to Stereo.
Channel search does not work • Make sure the aerial cable is properly connected to the box.
• [Terrestrial] Use the appropriate aerial capable of receiving VHF or
UHF channels for your area.
Cannot update new • Make sure the network is configured properly. Go to Settings >
software General Settings > Network & Internet.
Note: If your box stays connected to the network, every time you turn
off the box it will search for any updates available on air.
51
Recordings
Problem What to Do
Cannot record • The hard disk is full. Delete unnecessary programmes and make
programmes space for new recording.
• Check if recording conflicts with another channel. Stop the current
recording or wait until the recording is finished.
• Make sure the product is switched on when recording starts.
Cannot change • This box has 3 tuners. This allows you to record up to 4 different
channels while channels and watch a 5th live channel. There may be limitations
recording on the 4th channel you can record or the live TV channel you try to
watch depending on the channels you are recording.
First or end bits of • Set the padding times enough. Go to Settings > Freeview Live TV
programme are missing Settings > Record & Share > Recording Options and set the padding
times.
Network
Problem What to Do
Cannot connect to the • Make sure the network is configured properly. Go to Settings >
Internet General Settings > Network & Internet.
• Turn off the product and the router and then on to refresh the network.
• If you use an Ethernet cable, change the Ethernet cable for another.
• If you connect the box to the router wirelessly, move the box closer
to the wireless router or remove any obstacles from between them.
• If wireless network is not available in your home, use an Ethernet
cable to connect the box to the router.
Note: The home network environment may cause the internet
speed slow down.
Android TV Apps
Problem What to Do
52
Cannot play Google Play • Check your Wi-Fi connection. Go to Settings > General Settings >
content Network & Internet and configure the wired or wireless network.
• Make sure your system is up to date. Go to Settings > General
Settings > Device Preference > About > System update.
• Check which account you’re using.
• Clear your app data & cache.
• Check if your game is compatible.
• Log in with Google account to use all the services.
Buffering, freezing, crashing • Turn off and unplug your box, and reset the Internet connection.
Incorrect date and time • Synchronization with time server may be failed. Go to Settings >
Device Preferences > Date & Time and turn off the automatic date
& time for 10 seconds. If not, turn off and unplug the box, wait
30 seconds, then plug back in. Make sure you are connected to
the Internet, as your box gets the date and time from your Internet
connection.
Does not recognize voice • Make sure the remote control is Bluetooth paired with the box.
command See Product overview > Remote Control > Bluetooth pairing in this
manual.
Mobile Apps
Problem What to Do
App does not work • Check if your mobile device and a HUMAX product are on the same
wireless network.
• Check if your mobile device is paired with a HUMAX product.
• Check if your mobile devices are supported or not. See Mobile App
> Humax Live TV App.
• Check if you have the latest version of the apps. If not, install the
newest version.
Cannot watch live TV on • Check if your HUMAX product is registered to the mobile app.
mobile • Make sure both your mobile and HUMAX product are connected to
the same network.
• Check if your mobile device is downloading or converting a
recorded file or if another mobile device is streaming live TV. Your
box has two transcoders and thus concurrent live streaming is
available for up to two mobile devices.
Others
Problem What to Do
Cannot use HUMAX product • Each country has their own broadcasting system and Humax
from another country. product is made it possible for regional broadcasting environment.
The products from other countries are not available in UK.
Customer services may be limited.
53
Remote Control Code List
BRAND CODE ARGOS 640
BUSH 640, 766, 725, 568, 501, 314, DAEWOO 640, 540, 519, 437, 431, 269,
303, 287, 286, 283, 264, 232, 170, 074, 006
202, 129, 124, 114, 074, 063, DANSAI 640
031
DANTAX 640, 074
CAMPER 640
DAYTEK 640
CELLO 640, 434, 318, 315, 312, 311,
310, 301 DE GRAAF 640
CENTURY 640, 163 DECCA 640, 184, 161, 159, 074, 063,
031, 006
CGE 640, 227, 129, 163
DELTON 640
CGM 640, 086, 085, 074
DENVER 640, 625, 555, 527, 282, 171,
CHANGHONG 640 074
CIE 640, 170, 163, 074, 064, 025 DESMET 640
CINERAL 640 DGM 640, 426
CINEX 640, 031 DIBOSS 640
CLARIVOX 640, 191, 161 DIGIFUSION 640
CLATRONIC 640, 294, 286, 282, 232, 227, DIGINUM 640
185, 171, 163, 159, 149, 129,
124, 086, 074, 064 DIGITREX 640
CONTEC 640, 171 DUAL 640, 279, 233, 129, 124, 074,
006
CONTI 640, 124
DUMONT 640, 232, 204, 185, 105, 102,
CONTINENTAL 640 087, 074
55
DURABRAND 640, 074 FINLANDIA 640, 189, 105, 104, 014
DYON 640, 610, 531 FINLUX 640, 279, 276, 275, 234, 229,
225, 189, 161, 159, 140, 129,
E-MAX 640 107, 105, 104, 103, 102, 087,
ECG 640, 124, 074, 031 074, 031, 006
ELEKTA 640, 159, 129, 074 FUJITSU 640, 197, 159, 129, 088
GENERAL
ELEKTRONIKA 640, 086, 074
FUNAI 640, 617, 286, 264, 074
ELEMIS 640, 282, 074, 031
F&U 640
ELIN 640, 087, 074
GALAXIS 640, 185, 086, 074
ELITE 640, 064
GALAXY 640
ELMAN 640, 129
GALERIA 640
ELTA 640, 074
GBC 640, 232, 198, 171, 161, 137,
ENGEL 640 129, 129
FIDELIS 640
56
GOODMANS 640, 528, 321, 316, 306, 305, HIT 640
287, 286, 285, 275, 270, 269,
268, 264, 225, 224, 195, 194, HITACHI 640, 581, 568, 507, 286, 279,
187, 176, 171, 170, 159, 124, 276, 269, 219, 193, 189, 186,
114, 103, 074, 064, 063, 031, 173, 161, 159, 143, 140, 129,
008, 006 114, 104, 074, 023, 021, 013,
006
GORENJE 640, 274, 086, 074
HITSU 640
GPM 640
HL 640, 074, 006
GRADIENTE 640
HOHER 640, 074, 031
GRAETZ 640, 172, 129, 124, 074
HOSHAI 640
GRAN PRIX 640, 734, 696, 294, 031, 006
HUMAX 640
GRANADA 640, 224, 208, 195, 189, 184,
167, 159, 140, 129, 105, 104, HYPER 640, 163, 159
103, 086, 085, 081, 078, 075, HYPSON 640, 263, 124, 074, 063, 031
074, 043, 023, 021, 016, 014,
006 HYUNDAI 640, 235, 180, 155, 114
GRANDIN 640, 031 IBERVISAO 640
GREAT WALL 640 ICE 640, 159, 074, 064
GRUNDIG 640, 552, 527, 510, 287, 232, IDEAL 640
210, 202, 194, 187, 172, 155,
130, 124, 095, 094, 092, 091, IMPERIAL 640, 229, 227, 163, 154, 129,
074, 063, 031, 008 086, 074
HAIER 640, 501, 038 INNO HIT 640, 189, 161, 159, 074, 006
HANSEATIC 640, 277, 269, 229, 225, 220, INTERFUNK 640, 178, 163, 137, 129, 086,
191, 171, 149, 129, 124, 092, 074, 067, 006
085, 074, 060, 006
INTERVISION 640, 163, 129, 086, 085, 074
HANTAREX 640
IPOSTAR 640
HANTOR 640
IRRADIO 640, 237, 163, 074
HARWA 640
IRT 640, 439, 283
HB 640
ISKRA 640
HB INGELEN 640
ITC 640, 129
HCM 640, 171, 159, 074
ITL 640
HIFIVOX 640, 173
ITS 640, 159, 064
HINARI 640, 171, 129, 074, 064
ITT 640, 268, 140, 129, 124, 074,
HISAWA 640 031, 014
57
JAY-TECH 640 LIESENKOETTER 640
JOCEL 640, 282, 074, 031 LOGIK 640, 630, 610, 606, 587, 531,
264, 187, 070
JTC 640, 761, 517
LUMA 640, 197, 157, 137, 074
JVC 640, 575, 169, 006
LUMATRON 640, 157, 074
KAIDO 640
LUXOR 640, 276, 275, 237, 232, 186,
KAISUI 640, 273, 074, 006 159, 140, 129, 105, 104, 103,
KAMACROWN 640 074, 014, 006
KAPSCH 640, 129, 088 M 640, 140, 105, 104, 103, 006
ELECTRONIC
KARCHER 640, 282, 274, 273, 185, 124,
074, 031 M.D.C. 640
KENDO 640, 270, 229, 157, 137, 124, MAGNADYNE 640, 185, 163, 161, 129, 074
074, 060, 006 MAGNAFON 640, 185, 161
KENMARK 640, 528 MAGNASONIC 640
KENNEDY 640, 129 MAGNAVOX 640
KENNEX 640, 074 MAGNUM 640, 263, 124, 074, 031
KEYMAT 640, 207 MANHATTAN 640, 074
KIOTO 640, 436, 436, 283, 228 MANTA 640
KITON 640, 074 MARANTZ 640
KNEISSEL 640, 264, 229, 074, 058 MARSHAL 640
KOERTING 640, 204, 086 MASCOM 640, 074, 031
KOGAN 640 MASTERS 640
KUBA 640, 129 MATSUI 640, 202, 196, 172, 171, 159,
ELECTRONIC 154, 129, 124, 092, 074, 070,
LAZER 640 063, 062, 060, 031, 025, 014
58
MERRIT 640 NIKKO 640
METZ 640, 793, 736, 265, 264, 254, NOBLIKO 640, 185
219, 092, 074
NOGAMATIC 640, 173
MICROMAXX 640, 264, 124, 074
NOKIA 640, 527, 520, 279, 276, 275,
MIKOMI 640, 286 140, 129, 105, 104, 103, 102,
074, 014, 006
MINERVA 640, 172, 092
NORDMENDE 640, 282, 270, 261, 195, 193,
MIRAI 640 178, 173, 129, 124, 074, 031
MITSAI 640 NORDWAY 640
MITSUBISHI 640, 204, 092, 076, 075, 074, NORM N 640
070, 006
NORTEK 640, 074
MIVAR 640, 262, 259, 232, 223, 209,
161, 159 NOVA 640
MORAVA 640, 074 OCEANIC 640, 129, 140, 104, 103, 014
MOSAIC 640, 074 ODYS 640, 647, 642, 610, 546, 543,
531, 528, 525, 519
MT LOGIC 640, 718, 543, 124
OKANO 640, 074
MTC 640, 086, 074
ONWA 640, 074, 064
MULTITEC 640, 074
OPERA 640
MULTITECH 640, 185, 171, 159, 129, 085,
074, 031 ORAVA 640
NECKERMANN 640, 233, 211, 204, 169, 159, ORION (H) 640, 074, 062
157, 143, 137, 129, 124, 092, ORMOND 640
086, 081, 074, 060, 059, 043,
016, 006 OSAKI 640
PANASONIC 640, 639, 595, 254, 167, 129 QUADRO 640, 074
PROSONIC 640, 636, 625 SABA 270, 195, 193, 178, 173, 161,
129, 074
PROTECH 640, 219, 074
SAGEM 273, 206
PROVISION 640, 074, 006
60
SAISHO 205, 159, 129, 070, 060, 031, SHINTOM 074
025
SHINTOSHI 074
SAIVOD 546
SHIVAKI 264, 129, 074
SAKIO 171
SIAREM 204, 185, 161, 129
SALORA 751, 698, 546, 543, 535, 520,
279, 276, 275, 237, 159, 143, SIEMENS 294, 225, 221, 219, 092, 074
140, 137, 129, 105, 104, 103, SIERA 031
074, 014
006 SILVA 129
SAMBERS 232, 185, 161 SILVA 510, 294, 286, 282, 074, 031
SCHNEIDER
SAMSUNG 601, 505, 284, 268, 257, 237,
220, 171, 159, 086, 074, 016, SILVER 277, 224, 171, 074, 064
008
SILVERCREST 779
SANKYO 074
SIM2 226
SANSUI 264, 074
SINGER 204, 185, 163, 074, 031, 006
SANY 193
SINUDYNE 282, 211, 204, 196, 185, 129,
SANYO 286, 221, 189, 159, 087, 086, 074, 063, 062, 031, 025, 006
074, 052, 014
SKY 207, 194, 187
SCHAUB 537, 531, 277, 275, 264, 171,
LORENZ 129, 124, 074 SLX 264
SHARP 568, 556, 432, 224, 171, 081, STRONG 286, 114, 074
008
61
SUNGOO 672 TELESTAR 294, 282, 227, 074, 031
SUPERTECH 171, 129, 074 TENSAI 264, 191, 171, 159, 149, 129,
074, 064, 006
SUPRATECH 670, 619
TENSON 171
SUPREMA 273
TESLA 282, 273, 264, 263, 229, 204,
SWISSTEC 704, 603, 574, 309, 207, 194, 160, 129, 124, 074, 031, 006
187
TEVION 771, 560, 531, 294, 287, 264,
TADISTAR 074 225, 124, 074, 006
TANDBERG 254, 173, 157 THOMSON 562, 561, 270, 261, 195, 193,
TASHIKO 224, 159 (TCL) 178, 173, 129, 114
TATUNG 286, 282, 189, 184, 161, 159, THOMSON 006, 001
074, 070, 066, 063, 031, 006 IR2000
VESTL 286
VIDEOSAT 163
VISIONMAGIC 187
VOG 031
WALKER 286
WELLTECH 124
63
Regulatory Information
Copyright 2020 HUMAX Corporation
Not to be copied, used or translated in part or whole without HUMAX’s prior consent in writing except
approval of ownership of copyright and copyright law.
Meaning of Symbols
To reduce the risk of electric shock, do not remove cover (or back).
No user serviceable parts inside. Refer servicing to qualified service personnel.
This symbol indicates dangerous voltage inside the product that presents a risk of
electric shock or personal injury.
Warranty
The warranty does not cover parts which may become defective due to misuse of the information
contained in this manual.
1. The HUMAX Warranty is valid for a period of one year from the date of first purchase.
2. In the event that this product fails to function properly during the warranty period, the retailer or
distributor will make this product capable of operating for the purpose of which it was designed,
without charging for labour and parts.
3. This warranty will be honoured only if the Warranty Certificate has been duly completed by the
purchaser and is presented to the retailer with the original invoice or receipt.
4. This warranty does not cover shipping or transportation charges from you to us.
5. The obligations of HUMAX are limited to the repair of defect parts. Costs and risks of transport
to the retailer as well as removal and installation of the product, and any other costs directly or
indirectly related to its repair, are not covered by the warranty.
6. All warranty repairs performed by non-authorized repair shops will not be reimbursed and if such
repairs damage this product such damage will not be covered by this warranty.
7. This warranty is not applicable in cases other than defects in materials or workmanship and, in
particular, does not cover:
a. Periodic check-ups, adjustments, maintenance or conversions as well as replacement of parts
due to normal wear and tear;
b. Damage caused by accidents, negligence, modifications, use of non-HUMAX parts, improper
use, installation or package;
c. Damage caused by lightning, water, fire, acts of war, public disturbances, incorrect mains
voltages, incorrect ventilation or any other cause beyond the control of HUMAX.
d. Products where the label bearing the serial number has been removed, defaced or is illegible.
8. This warranty is offered to any person who has legally obtained possession of this product within
the warranty period.
9. HUMAX’s maximum liability shall not exceed the actual purchase price paid by you for the product.
In no event shall HUMAX be liable for special, incidental, consequential or indirect damages.
Trademarks
• Manufactured under license from Dolby Laboratories. Dolby, Dolby audio
and the double-D symbol are trademarks of Dolby Laboratories.
• HDMI, the HDMI Logo, and High-Definition Multimedia interface are
trademarks and registered trademarks of HDMI Licensing LLC.
• The Bluetooth® word, mark, and logos are registered trademark.
• Google, Android, YouTube, Android TV and other marks are trademarks of
64
Google LLC.
• Google Assistant is not available in certain languages and countries.
• This item incorporates copy protection technology that is protected by U.S. patents and other
intellectual property rights of Rovi Corporation. Reverse engineering and disassembly are
prohibited.
Appliance Classes
WEEE Instructions
This product should not be disposed with other household waste at the end of its working
life. Please separate this from other types of waste and recycle it responsibly to promote
the sustainable reuse of material resources. This will prevent possible harm to the
environment or human health from uncontrolled disposal.
Domestic users:
Please contact either the retailer where you purchased this product or their local government office for
details of where and how they can take this item for environmentally safe recycling.
Business users:
Contact your supplier and check the terms and conditions of the purchase contract. This product
should not be mixed with other commercial waste for disposal.
65
Safety Information
Safety
1. POWER SUPPLY
• Operate this product only from the type of power supply shown on the marking label. If you do not
know the type of power supplied to your home, contact your local power company.
• Disconnect the power supply before you start any maintenance or installation procedures.
2. OVERLOADING
• Make sure that the wall outlet, extension cord and adapter have a sufficient power rating for the
appliance. If not, this can cause an electric fire shock.
3. LIQUID
• Do not expose this product to liquids. Do not put objects filled with liquid on the product.
4. CLEANING
• Disconnect the product from the wall outlet before you clean it.
• Use a moist cloth to clean the product. Do not use solvents. Wipe the surface gently with a soft
cloth as it may get scratched.
5. VENTILATION
• Make sure that the slots on top of the product are not blocked. It is necessary to have a sufficient
airflow into the unit.
• Do not put electronic equipment on the product.
• Do not put objects on the product. This will block the ventilation or cause damage to the surface.
6. ATTACHMENTS
• Do not use any unsupported attachments as these may be hazardous or cause damage to the product.
7. LIGHTNING, STORM OR NOT IN USE
• Unplug the power cable from the wall outlet and disconnect the antenna during a thunderstorm
or when left unattended and unused for long periods of time. This will prevent damage to the unit
due to lightning and power-surges.
8. EXTRANEOUS OBJECTS
• Do not insert anything through the openings in the unit, where they can touch dangerous voltage
points or damage parts.
9. REPLACEMENT OF PARTS
• When replacement of parts is required, be sure the service technician uses replacement parts
specified by the manufacturer or those that have the same characteristics as the original part.
Unauthorised substitution may result in additional damage to the unit.
10.CONNECTION TO THE SATELLITE DISH LNB/CABLE TV SIGNAL/AERIAL
• Disconnect the power supply before you connect or disconnect the cable from the satellite dish/
cable TV signal/aerial. If not, this can cause damage to the LNB/cable TV line/aerial.
11.CONNECTION TO THE TV
• Disconnect the power supply before you connect or disconnect the cable from the TV. If not, this
can cause damage to the TV.
12.ENVIRONMENT
• Attention should be drawn to the environmental aspects of battery disposal.
• Care is required for the use of this apparatus in tropical and/or moderate climates.
13.LOCATION
• Place the product indoors to avoid exposure to lightning, rain or sun. Do not place it near a
radiator or heat register.
• Keep at least 10 cm clearance from any other appliances susceptible to electromagnetic
influences such as a TV or a VCR.
• If you place the product on a rack or a bookcase, make sure that there is adequate ventilation and
that you have followed the manufacturer’s instructions for mounting.
• Do not place the product on an unstable surface where it can fall. A falling product can cause
serious injury to a personnel and serious damage to the appliance.
66
Cautions and Warnings
1. TO AVOID DAMAGE OF POWER CORD OR PLUG
• Do not modify or process the power cord or plug arbitrarily.
• Do not bend or twist the power cord.
• Make sure to disconnect the power cord while you hold the plug.
• Keep heating appliances as far as possible from the power cord to prevent the cover vinyl from
melting.
• The mains plug, as a disconnection device, shall remain readily accessible by the user.
• All-pole main switch shall remain readily operable. (For products with power switch)
2. TO AVOID ELECTRICAL SHOCK
• Do not open the main body.
• Do not insert metal or inflammable objects inside the product.
• Do not touch the power plug with wet hands.
• Disconnect the power cord in case of lightning.
• Unplug the power cable before you install the aerial cable.
3. TO AVOID DAMAGE OF PRODUCT
• Do not use the product when it is out of order. If you continue to use the product when defective,
this may cause serious damage. Make sure to contact the customer service centre if the product
is out of order.
• Do not insert metal or alien substance into the slots for the modules. It may cause damage to the
product and reduce its life span.
• Do not overly pile objects on the product. It may cause cracks, deformation and discolouration.
• Do not expose the product to electromagnetic fields. Electromagnetic interferences (EMI) from
other electronic devices or cables may cause malfunction to the HUMAX product.
4. TO AVOID DAMAGE OF HDD
• Do not move the product or turn the power off suddenly while the hard disk drive is running.
• The company shall not be liable for any corruption of data on the hard disk drive caused by
carelessness or misuse of the user.
Note: The model name is located on the bottom of this product.
Cautions: Electromagnetic interferences from other electronic devices or cables may cause
malfunction to the HUMAX product.
67
Warranty Registration
Your product comes with a 1 year parts and labour guarantee, protecting against electrical breakdown.
Upgrade to 2 years (additional year) for free by registering your product within 30 days of purchase. To
claim your 2 years warranty for free, register online at:
https://uk.humaxdigital.com/warranty-registration/
Please retain your receipt as proof of purchase, as this will be required to validate any warranty repair in
the future.
Product name and Serial Number (14 digits) can be found on the barcode label at the rear or underneath
the product.
68
Looking for more info? Coverage Check
Visual support & FAQ’s are available on: Check Freeview coverage in your
uk.humaxdigital.com/support area by visiting Freeview.co.uk
The details in this guide are correct at the time of going to print and is for guidance only. The product features outlined are subject
to change at any time without notice. Google, Google Play, YouTube, Android TV and other marks are trademarks of Google LLC.
The FREEVIEW words and logos are trademarks of DTV Services LTD.© DTV Services Ltd. The channel and application logos are
trademarks and copyright of their respective owners. Designed by Humax. Made in Poland. © 2020 Humax Electronics Co. Ltd.
*20007-00940*
20007-00940 Q-GUIDE/FVP-4KGTR/100GB