Scribd
Upload
291 views3 pages

Online Cosmetic Portal SRS Document

This document outlines requirements for an online customer service web portal for a cosmetic company. The portal will allow customers to place and track orders online. It must integrate with the company's customer service and warehouse teams to receive, fulfill, and ship orders. Key requirements include user authentication, online ordering, order status updates, and performance, security, reliability, and scalability standards. The scope is limited to the ordering process and excludes payment integration or inventory management.

Uploaded by

Edward Chirwa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
291 views3 pages

Online Cosmetic Portal SRS Document

This document outlines requirements for an online customer service web portal for a cosmetic company. The portal will allow customers to place and track orders online. It must integrate with the company's customer service and warehouse teams to receive, fulfill, and ship orders. Key requirements include user authentication, online ordering, order status updates, and performance, security, reliability, and scalability standards. The scope is limited to the ordering process and excludes payment integration or inventory management.

Uploaded by

Edward Chirwa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 3

Software Requirement Specification Document

Project: Online Customer Service Web Portal for an Online Cosmetic Company

Introduction

The purpose of this Software Requirement Specification (SRS) document is to outline the
functional and non-functional requirements for the development of an online web portal that
provides excellent customer service for an online cosmetic company. The web portal will
allow customers to place online orders for beauty products, and the system will facilitate the
order fulfilment process from the customer service department to the warehouse team.

1.1 Scope

The scope of this project includes the following activities:

 Customer placing an online order


 Customer service department receiving the order
 Warehouse department fulfilling and shipping the order
 Notifying the customer about the order status

1.2 Out of Scope

The following activities are considered out of scope for this project:

 Anything prior to ordering (e.g., product browsing, marketing)


 Anything after shipping (e.g., delivery tracking, post-purchase support)
 Inventory management
 Payment system integration

Functional Requirements

2.1 User Registration and Authentication

 The web portal shall provide user registration functionality for new customers.
 The system shall authenticate users during the order placement process to ensure
secure access.

2.2 Order Placement

 The web portal shall allow customers to browse and select products for purchase.
 Customers shall be able to add products to their shopping cart and specify quantities.
 The system shall calculate the order total based on selected products and quantities.
 Customers shall be able to review their order and make modifications before
finalizing.
 The system shall validate and process customer orders.

2.3 Order Reception


 The customer service department shall receive customer orders placed through the
web portal.
 The system shall display order details to the customer service team.
 Customer service representatives shall be able to access order information and
perform necessary actions.

2.4 Inventory Check and Order Confirmation

 The customer service team shall check the inventory system to verify the availability
of ordered products.
 If the products are in stock, the system shall confirm the order and proceed to order
fulfillment.
 If the products are out of stock or unavailable within the normal lead time, the system
shall notify the customer service team for further action.

2.5 Order Fulfillment

 The warehouse team shall receive confirmed orders from the customer service
department.
 The system shall facilitate the packaging and shipping process for the ordered items.
 The system shall generate a shipping confirmation email with details such as tracking
number and estimated delivery date.
 The warehouse team shall update the order status in the system after shipping.

2.6 Order Status Notification

 The system shall send automated notifications to customers regarding the status of
their orders.
 Customers shall receive notifications about order confirmation, order fulfillment, and
shipping details.

1. Non-Functional Requirements

3.1 Performance

 The web portal shall have low latency and provide a responsive user interface.
 The system shall handle multiple concurrent user sessions without performance
degradation.
 The time taken for inventory checks and order processing shall be optimized to
minimize customer wait time.

3.2 Security

 The system shall employ secure authentication mechanisms to protect customer


information.
 Customer data, including personal and payment details, shall be encrypted and stored
securely.
 Access controls shall be implemented to restrict unauthorized access to sensitive
information.
3.3 Reliability

 The system shall be available for customer order placement 24/7, with minimal
downtime for maintenance.
 The system shall have backup and recovery mechanisms to ensure data integrity and
availability.

3.4 Usability

 The web portal shall have an intuitive and user-friendly interface for easy navigation
and order placement.
 Error handling and validation messages shall be provided to guide users and prevent
incorrect inputs.

3.5 Scalability

 The system architecture shall support future scalability to accommodate increasing


customer demands.
 The web portal shall handle a growing customer base and a larger volume of orders
without performance degradation.

Constraints

 The development of the web portal should adhere to the company's existing
technology stack and infrastructure.
 The project should be completed within the allocated budget and timeline.
 Integration with the existing inventory management and payment systems is not
within the scope of this project.

Note: This Software Requirement Specification (SRS) document provides an overview of the
requirements for the online customer service web portal. It serves as a foundation for the
development team to design and implement the system accurately.

You might also like