STANDARD KEMAHIRAN PEKERJAAN KEBANGSAAN

(NATIONAL OCCUPATIONAL SKILL STANDARD)

STANDARD PRACTICE & STANDARD CONTENT

FOR

COMPUTER SYSTEMS OPERATION

LEVEL 3

JPK

Jabatan Pembangunan Kemahiran

Kementerian Sumber Manusia, Malaysia

STANDARD PRACTICE

TOPIC PAGE

1
1. INTRODUCTION : 1

2. OCCUPATIONAL STRUCTURE : 2

3. DESCRIPTION OF COMPETENCY LEVEL : 6

4. MALAYSIAN SKILL CERTIFICATION : 7

5. JOB COMPETENCIES : 7

6. WORKING CONDITION : 7

7. EMPLOYMENT PROSPECT : 8

8. TRAINING, INDUSTRIAL/PROFESSIONAL RECOGNITION, : 8

OTHER QUALIFICATIONS AND ADVANCEMENT

9. SOURCES OF ADDITIONAL INFORMATION : 10

10. APPROVAL DATE : 13

11. ACKNOWLEDGEMENT : 13

12. NOSS DEVELOPMENT COMMITTEE MEMBERS : 14

13. GLOSSARY : 15

STANDARD CONTENT

TOPIC PAGE

1. COMPETENCY PROFILE CHART : 16

2. COMPETENCY PROFILE : 17 - 36

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3. CURRICULUM OF COMPETENCY UNIT

3.1 COMPUTER SYSTEM SET-UP : 37 - 58

3.2 COMPUTER SYSTEM MAINTENANCE : 59 - 73

3.3 COMPUTER SYSTEM REPAIR : 74 - 85

3.4 SERVER INSTALLATION : 86 - 97

3.5 SERVER MAINTENANCE : 98 - 112

3.6 COMPUTER NETWORK CONNECTIVITY SET-UP : 113 - 123

3.7 MOBILE DEVICE CONFIGURATION : 124 - 136

APPENDIX: TRAINING HOURS : 137 - 138

STANDARD PRACTICE

NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR;

COMPUTER SYSTEM OPERATION
LEVEL 3

14. INTRODUCTION

The ever-changing world fuelled largely by the continuing advancement in computer

technology requires organizations to be well-equipped to remain current and, to a
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 certain extent, relevant. Businesses from multi-national corporations to home-based
enterprises have to adopt current technologies to be competitive. Government
agencies and institutions too, need to stay “at the top of the game” in order to provide
fast, reliable and accurate services to the people.

This climate creates job opportunities in computer system operation to support the
industry growth. The computer system operation personnel or known as computer
system technician by most of the organisations is the first level of the computer
technical support classification. It is distinguished from the higher level Computer
Specialist class by the latter’s more advanced and specialized responsibility to provide
support. As part of the computer system operation team, computer system technicians
are much sought after by many organizations that depends strongly on reliable working
condition of computer system.

Generally, computer system technicians perform computer and peripheral set-up,

installation and tests of computer hardware and software, server installation and
maintenance, network connectivity set-up, as well as maintenance and basic repair of
equipment. In addition, they may also be responsible to keep records of software and
equipment, take details of user problems by phone, in person or via e-mail, and identify
and solve computer problems.

As the computer system technician is defined as a skilled-job area, its career

advancement very much depends on individual experience and performance. This
NOSS highlights the core competencies that can be acquired by a computer system
technician.

Pre-requisite

The candidate must complete lower secondary school and must has correct colour
vision to pursue this course.

15. OCCUPATIONAL STRUCTURE

The Existing Occupational Structure of Computer system Technician is illustrated in

Figure 1. The NOSS development expert panels have proposed a new occupational
structure as shown in Figure 2, while proposed Occupational Area Structure is

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illustrated in Figure 3. This job area is a single tier which specialises in computer
system operation

The expert panels have agreed that the entry level for Computer system Operation is
at Level 3 due to their nature of work where generally they work by following
instructions and job assignment schedules that is prepared by a superior. The
personnel perform a significant range of varied work activities in a variety of context,
which most of the tasks are complex and non-routine.

There is a significant career path for this job title. An experienced Computer system
Technician with advanced training may become IT Executive, the level 4 personnel.

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EXISTING OCCUPATIONAL STRUCTURE

INDUSTRY INFORMATION COMMUNICATION TECHNOLOGY (ICT)

SUB-SECTOR SERVICE MANAGEMENT AND DELIVERY
INFRASTRUCTURE SUPPORT
APPLICATION HELP DESK /
JOB AREA NETWORK & END-USER
DATA CENTRE DEVELOPMENT CALL CENTRE
TELECOMMUNICATION COMPUTING

Associate Help
L5 ASSOCIATE SYSTEMS SPECIALIST – INFRASTRUCTURE NO LEVEL Desk Support
Specialist

Help Desk
L4 IT EXECUTIVE NO LEVEL
Executive

L3 NO LEVEL NO LEVEL NO LEVEL

L2 NO LEVEL NO LEVEL NO LEVEL

L1 NO LEVEL NO LEVEL NO LEVEL

Figure 1: Existing Occupational Structure (MDeC, 2012)

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PROPOSED OCCUPATIONAL STRUCTURE

INDUSTRY INFORMATION COMMUNICATION TECHNOLOGY (ICT)

SUB-SECTOR SERVICE MANAGEMENT AND DELIVERY
APPLICATION
INFRASTRUCTURE SUPPORT SYSTEMS
DEVELOPMENT
HELP DESK /
JOB AREA
SYSTEMS CALL CENTRE
NETWORK &
DATA CENTRE END-USER COMPUTING MODULE
TELECOMMUNICATION
DEVELOPMENT

Associate systems Associate Help

Computer Network
L5 specialist – IT Manager System Analyst Desk Support
Manager
Infrastructure Specialist

Computer Network Analyst Help Desk

L4 IT Executive IT Executive
Executive Programmer Executive

Computer Network COMPUTER SYSTEM

L3 NO LEVEL Lead Programmer NO LEVEL
Technician TECHNICIAN

L2 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL

L1 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL

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 Figure 2: Proposed Occupational Structure, NOSS Development Expert Panels (2012)

PROPOSED OCCUPATIONAL AREA STRUCTURE

INDUSTRY INFORMATION COMMUNICATION TECHNOLOGY (ICT)

SUB-SECTOR SERVICE MANAGEMENT AND DELIVERY
INFRASTRUCTURE SUPPORT
APPLICATION HELP DESK /
JOB AREA NETWORK &
DATA CENTRE END-USER COMPUTING DEVELOPMENT CALL CENTRE
TELECOMMUNICATION

System Associate Help

Computer Network Computer System
L5 NO LEVEL Implementation & Desk Support
Management Management
Administrator Specialist

Computer Network Computer System System Module Help Desk

L4 NO LEVEL
Administration Administration Development Executive

Computer Network COMPUTER SYSTEM System Application

L3 NO LEVEL NO LEVEL
Service OPERATION Support

L2 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL

L1 NO LEVEL NO LEVEL NO LEVEL NO LEVEL NO LEVEL

Figure 3: Proposed Occupational Area Structure, NOSS Development Expert Panels (2012)

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16. DESCRIPTION OF COMPETENCY LEVEL

The NOSS is developed for various occupational areas. Candidates for certification must
be assessed and trained at certain levels to substantiate competencies. Below is a
guideline of each NOSS Level as defined by the Department of Skills Development,
Ministry of Human Resources, Malaysia.

Malaysia Skills Certificate Level 1: Competent in performing a range of varied

(Operation and Production Level) work activities, most of which are routine
and predictable

Malaysia Skills Certificate Level 2: Competent in performing a significant

(Operation and Production Level) range of varied work activities, performed
in a variety of contexts. Some of the
activities are non-routine and required
individual responsibility and autonomy.

Malaysia Skills Certificate Level 3: Competent in performing a broad range of

(Supervisory Level) varied work activities, performed in a
variety of contexts, most of which are
complex and non-routine. There is
considerable responsibility and autonomy,
and control or guidance of others in often
required.

Malaysia Skills Diploma Level 4: Competent in performing a broad range of

(Executive Level) complex technical or professional work
activities, performed in a variety of
contexts, and with substantial degree of
personal responsibility and autonomy.
Responsibility for the work of others and
allocation of resources is often present.

Malaysia Skills Advanced Diploma Competent in applying a significant range

Level 5: of fundamental principles and complex
(Managerial Level) techniques across a wide and often
unpredictable variety of contexts. Very
substantial personal autonomy and often
significant responsibility for the work of
others and for the allocation of substantial
resources features strongly, as do personal
accountabilities for analysis, diagnosis,
planning, execution and evaluation.

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17. MALAYSIAN SKILL CERTIFICATION

Candidates who have attended and successfully completed each competency shall be
awarded Certificate of Attendance on that competency. Those who have attended and
successfully completed all the core competencies and fulfilled Malaysian Skill certification
requirements shall receive Sijil Kemahiran Malaysia (Malaysia Skills Certificate) in
Computer System Operation at Level 3.

18. JOB COMPETENCIES

Computer system technician is competent in performing the following core competencies:

i. Computer system Set-up
ii. Computer system Maintenance
iii. Computer system Repair
iv. Server installation
v. Server Maintenance
vi. Computer Network Connectivity set-up
vii. Mobile Device Configuration

19. WORKING CONDITION

Computer system technicians generally work in offices, computer rooms and at their
clients’ workplaces. The job requires them to constantly move around, either within the
office or to other business premises. Those who are responsible to repair computer and
peripheral usually work indoors in repair shops or data processing centres. Those who
travel to users must carry their tools and testing equipment with them. As some computer
malfunctions can now be diagnosed by remote access, this lessens travel requirements
for them.

Computer system technicians generally work 40 hours a week at normal office hours, but
depending on the nature of the business, they may have to work beyond the normal hours
including on weekends, or be on call to make emergency repairs or to meet project
deadlines. Many computer system technicians especially in large corporations work on
rotating shifts. Conditions may be stressful as they are usually asked to fix faults quickly.

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 Computer system technicians need to have basic knowledge of computer hardware,
software and networks, up-to-date information about the latest developments in ICT,
problem-solving ability and good communication skills for dealing with clients or peers.
They need to be able to work both independently and as part of a team and be able to
work well under pressure. In addition, they also need to have good hand-eye-coordination
and must be able to lift heavy boxes and computer hardware.

On-the-job trainings may be offered from time to time, so a computer system technician
must be prepared to continue learning new computer skills and are willing to attend a
wide range of courses to update their knowledge and techniques.

20. EMPLOYMENT PROSPECT

Computer system technicians are employed by a range of organizations including

government departments and agencies, institutions of higher learning, private
corporations, banks, private companies that provide computer, database and network
services to clients, telecommunication companies and many other private organizations.
A growing number of computer system technicians are hired on a temporary or contract
basis. Many of these individuals are self-employed, working independently as contractors
or consultants.

21. TRAINING, INDUSTRIAL/PROFESSIONAL RECOGNITION, OTHER

QUALIFICATIONS AND ADVANCEMENT

8.1 Industrial Recognition / professional qualification

There are a few professional certifications that recognise IT personnel such as

The Computing Technology Industry Association (CompTIA), Cisco Networking
Academy, Linux Professional Institute, SANS Institute and EC-Council.

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8.2 Other prominent qualification recognised (in Malaysia or international)

Training is likely to be on the job, learning how systems work and how to deal with
clients and gather the information required identifying the problem. By working
with more experienced technical support officers, new employees can learn the
most common problems and possible solutions.

Larger organisations may offer external training courses or in-house training

opportunities. Technologies change rapidly and it is an essential part of the
Computer system Technician to remain up to date with any development in
hardware and software, as well as being aware of previous versions that may still
be in operation.

The CompTIA A+ certification is a profession international certification for

computer technician. Officially, CompTIA A+ certification is a vendor neutral
certification that covers numerous technologies and operating systems from such
vendors

8.3 Types of occupation for career advancement

Career advancement for computer operation level 3 personnel locally and

internally is enormous. Among them are:
 Computer specialist
 Computer Technologies
 IT Sales Professional
 Technical Sales Engineer

8.4 Related industries

Computer system personnel are employed in every sector of the economy, private
and public sector.

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22. SOURCES OF ADDITIONAL INFORMATION

9.1 Local Organisation

 The National IT Council (NITC) Secretariat

The Ministry of Science, Technology and Innovation (MOSTI)
Level 1-7, Block C4 & C5, Complex C,
Federal Government Administrative Centre,
62662 Wilayah Persekutuan Putrajaya
Telephone 603 - 8885 8000
Fax 603 - 8888 9070
Email [email protected]
Website www.mosti.gov.my

 Malaysian Communications and Multimedia Commission (MCMC)

Off Persiaran Multimedia
63000 Cyberjaya,
Selangor Darul Ehsan
Telephone 603 - 8688 8000
Fax 603 - 8688 1000
Email [email protected]
Website www.skmm.gov.my

 The National ICT Association of Malaysia

1106 & 1107, Block B, Phileo Damansara II
No. 15, Jalan 16/11
46350 Petaling Jaya
Selangor Darul Ehsan, MALAYSIA
Telephone 603 - 7955 2922
Fax 603 - 7955 2933
Email [email protected]
Website : www.pikom.org.my

 Multimedia Development Corporation (MDeC)

MSC Malaysia Headquarters
2360 Persiaran APEC
63000 Cyberjaya
Selangor Darul Ehsan
Malaysia
Telephone 1-800-88-8338 (within Malaysia)
Fax +603 - 8315 3115
Email [email protected]
Website www.mdec.my

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  Malaysian Administrative Modernisation and Management Planning Unit
(MAMPU)
Level 6, Block B2
Prime Minister's Department,
Federal Government Administrative Centre
62502 PUTRAJAYA
Telephone 603 - 8872 3000
Fax 603 - 8888 3721
Email [email protected]
Website www.mampu.gov.my

 Ministry of Multimedia, Culture & Heritage

Kompleks Sultan Abdul Samad,
Jalan Raja 50610, Kuala Lumpur, Malaysia.
Telephone 603-2612 7600
No Fax 603-2693 5114
Email [email protected]
Website www.kpkk.gov.my

9.2 International Organisation

 American Society Of Information Science And Technology

1320 Fenwick Ln., Ste. 510
Silver Spring, MD 20910
Telephone: (301) 495-0900
Website : http://www.asis.org

 Association For Computing Machinery

1515 Broadway
New York, NY 10036
Telephone 212) 626-0500
Website http://www.acm.org

 CISCO Malaysia
No. 31-1-17-1, Level 17
The C.E.O, Lebuh Nipah
1119950 Bayan Lepas, Malaysia
Telephone: 604-631-5100
Website http://www.cisco.com

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 EC-Council Asia Pacific
606, Block G, Phileo Damansara 1
Jalan 16/11, Off Jalan Damansara
46350 Petaling Jaya, Selangor, Malaysia.
Telephone +60.3.7954.6896 / +60.3.7954.6873
Fax: +60.3.7956.6585
Website http://www.eccouncil.org

 IEEE Computer Society

1730 Massachusetts Ave. NW
Washington, DC 20036
Telephone (202) 371-0101
Website http://www.computer.org

 Institute For Certification Of Computing Professionals

2350 Devon Ave., Ste. 115
Des Plaines, IL 60018
Telephone (847) 2899-4227
Website http://www.iccp.org

 Linux Professional Institute

1024 Iron Point Road
Folsom, CA 95630, USA
Website www.lpi.org

 Network Professional Association

17 S. High St., Ste. 200
Columbus, OH 43215
Telephone (614) 221-1900
Website http://www.npanet.org

 The Computing Technology Industry Association (CompTIA)

3500 Lacey Road
Suite 100
Downers Grove, Illinois 60515
Telephone: 630.678.8300
Fax 630.678.8384
Website http://www.comptia.org

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23. APPROVAL DATE

The National Skills Development Board (NSDB), Ministry of Human Resources has
agreed and endorsed this Standard on ……………..

24. ACKNOWLEDGEMENT

The Director General of DSD would like to extend his gratitude to the organisations and
individuals who have been involved in developing this standard.

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25. NOSS DEVELOPMENT COMMITTEE MEMBERS

COMPUTER SYSTEM OPERATION – LEVEL 3

EXPERT PANELS

Senior Tech Executive

1. Ahmad Syauqi Bin Mahmud
CMCA Sdn Bhd. (MSC-Status)

IT Security Officer
2. Amir Bin Jamalluddin
MCIS Zurish Sdn. Bhd.

SYSTEMS ENGINEER
3. Fairus Zaki Bin Omar
Premisnet System (M) Sdn. Bhd. (MSC-Status)

Business Information Strategy Manager

4. Izzudin Bin Ismail
ICT Zone Sdn. Bhd. (MSC-Status)

Senior Lecturer Computer Sciences

5. Juraidawati Binti Arbain
Universiti Industri Selangor (UNISEL)

Infra Analyst
6. Kasful Anuar Bin Kassim ASTRO Television Network System Sdn. Bhd.
(MSC-Status)

Muhamad Dzukfakar Bin IT Executive

7.
Zaiton GLOMAC

IT Support
8. Noor Azmi Bin Bahaldin
iPerintis Sdn. Bhd (MSC-status)

Nur Adriany Suraya Binti Account Manager

9.
Yahya GLOMAC Sdn. Bhd.

IT Officer
10. Zawahir Bin Mohd Wazir
Majlis Sukan Negeri Selangor

Wintel Engineer
11. Zulfadli Bin Md Zain
Kunng Tech Sdn Bhd. (MSC-Status)

FACILITATOR

12. Jaiyah Binti Shahbudin Worldbay Solution Sdn. Bhd.

CO-FACILITATOR

13. Isvaran A/L P.Ramasamy Worldbay Solution Sdn. Bhd.

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26. GLOSSARY

1) ADGP Advanced Graphics Port

2) AES Advance Encryption Standard
3) Bios Basic Input Output System
4) CD Compact Disc
5) CD-ROM Compact Disc Read Only Memory
6) CPU Central Processing Unit
7) DHCP Dynamic Host Configuration Protocol
8) DMZ Demilitarise Zone
9) DNS Domain Name Server
10) DoS Denial of Service
11) DRAM Dynamic Random Access Memory
12) ECD Error Correcting Code
13) EMS Environment Monitoring System
14) FTP File Transfer Protocol
15) ICMP Internet Control Message Protocol
16) IP Internet Protocol
17) IPS Intrusion Prevention system
18) LAN Local Area Network
19) LCD Liquid Crystal Display
20) MAN Metropolitan Area Network
21) Mbps Megabit
22) MB Megabyte
23) MD5 Message Digest number 5
24) NAC Network Access Control
25) NAT Network Address Translation
26) NDA Non-Disclosure Agreement
27) NIC Network Interface Card
28) NMS Network Monitoring System
29) NRPE Nagias Remote Plug-in Executor
30) OEM: Original Equipment Manufacturer
31) OS: Operating System
32) PC: Personal Computer
33) PCI: Personal Computer Interconnect
34) PENTEST: Penetration Test
35) RAID: Redundant Array of Inexpensive Disks
36) RAM: Random Access Memory
37) RADIUS: Remote Authentications Dial In User Service
38) ROM: Read Only Memory
39) SAT: Secure Ada Target
40) SCSI: Small Computer system Interface
41) SDRAM: Synchronous Dynamic Random Access Memory
42) SOP Standard Operating Procedure
43) SRAM: Static Random Access Memory
44) TCP: Transmission Control Protocol
45) TKIP: Temporary Key Integrity Protocol
46) UAT: User Acceptance Test
47) USB: Universal Serial Bus
48) VPN: Virtual Private Network
49) WAN: Wide Area Network
50) WEP: Wired Equivalent Privacy
51) WPA: Work Progress Administration

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 COMPETENCY PROFILE CHART (CPC)
SECTOR INFORMATION COMMUNICATION TECHNOLOGY
SUB SECTOR INFRASTRUCTURE SUPPORT
JOB AREA COMPUTER SYSTEM OPERATION
JOB LEVEL THREE (3) JOB AREA CODE IT-020-3:2013

COMPETENCY COMPETENCY UNIT

COMPUTER SYSTEM COMPUTER SYSTEM COMPUTER SYSTE

CORE SET-UP MAINTENANCE REPAIR

IT-020-3:2013-C01 IT-020-3:2013-C02 IT-020-3:2013-C0

COMPUTER
SERVER NETWORK MOBILE DEVICE
MAINTENANCE CONNECTIVITY CONFIGURATION
SET-UP
IT-020-3:2013-C05 IT-020-3:2013-C06 IT-020-3:2013-C0

ELECTIVE

COMPETENCY PROFILE (CP)

Sub Sector INFRASTRUCTURE SUPPORT
Job Area COMPUTER SYSTEM OPERATION

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Level THREE (3)
CU Title CU Code CU Descriptor CU Work Activities

1. Computer system Set-up Computer system set-up which is 1. Analyse job order /change
also known as computer request
installation, involves the installation
of hardware, software and
peripherals. As the process varies
for each computer and software,
programs (including operating
systems) often come with
an installer, a specialised program
responsible for doing whatever is
needed for their installation.
Computer system set-up aims of
making the hardware, software
and peripheral ready for execution.

The person who is competent in

this competency unit shall be able 2. Prepare computer set-up
to assemble computer parts and tools, computer hardware
peripherals, install operating parts and computer
system, configure computer software
system components making the
system connect and communicate
each other and perform product
activation according to
manufacturer instruction manual.

To ensure the performance status

of the computer system,
functionality test and User
Acceptance Test (UAT) are carried
out in accordance with
manufacturer instruction manual.
The computer system set-up task
is ended with documentation of the
Operating Systems, software,
drivers, backup file and warranty
cards related to the computer
system in accordance with
company policy

The outcome of this competency is 3. Set-up computer hardware

to prepare computer and
peripherals ready to execute tasks
to fulfil user’s requirement.

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CU Title CU Code CU Descriptor CU Work Activities

4. Carry out computer

software installation

5. Set-up computer
peripherals

21
CU Title CU Code CU Descriptor CU Work Activities

6. Carry out unit functionality

test

22
 CU Title CU Code CU Descriptor CU Work Activities
7. Prepare computer system
set-up report

2. Computer system The computer system 1. Identify computer

maintenance maintenance is the practice of maintenance requirements
keeping computers in a good state
of performance. Two types of
maintenance that the organisation
normally practice which are
preventive maintenance and
corrective maintenance.
Preventive maintenance refers to
carrying out measures to prevent
problems from occurring, while
corrective maintenance, seeks to
solve an existing problem.

The objective of computer 2. Carry out computer

maintenance is to keep computer scheduled preventive
hardware and software in good maintenance
working order, specifically its
internal, protect computer system
from malfunction and data loss,
improve computer performance,

23
CU Title CU Code CU Descriptor CU Work Activities
and prolongs computer life.

The person who is competent in

this CU shall be able to carry out
computer physical check up,
software update, disk clean up,
defragmentation, scan threats and
performance optimization
according to manufacturer
instruction manual and computer
system maintenance checklist.

The outcome of this competency is

ensure excellent condition of
computer in term of functionality
and reliability in accordance with
computer system technical support
requirements to meet users’
requirement

The personnel who are to be

trained for this competency must
in prior have the following
competencies:
i. Competence in CU 1:
Computer set-up.

3. Carry out computer

corrective maintenance

24
 CU Title CU Code CU Descriptor CU Work Activities

4. Prepare computer
maintenance report

3. Computer system repair Computer system repair refers to 1. Assess computer repair job
troubleshooting, servicing and order/ change request
repairing a wide variety of
hardware, software and
peripheral problems. Problems
that typically require repair include
malfunction or failed hardware
components, software bugs,
driver incompatibilities, spyware
and malware problems, network
connectivity problems, operating
system upgrades, and complete
computer overhauls. Computer
system troubleshooting can be
carried out through phone call to
determine and remedy to the
causes of symptoms.

The person who is competent in 2. Carry out online computer

this competency unit shall be able trouble shooting
to diagnose computer system,
conduct remote assistance, carry
out troubleshooting, repair
computer part or components, and
restore software, applications,
data and configurations in
accordance with company

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CU Title CU Code CU Descriptor CU Work Activities
procedure and manufacturer
instruction manual

The outcome of this competency is

to produce good condition of
computer system to meet user’s
requirement.

The personnel who are to be

trained for this competency must
in prior have the following
competencies: 3. Perform on-site computer
i. Competence in CU 1: repair
Computer set-up.

4. Prepare computer status

report

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 CU Title CU Code CU Descriptor CU Work Activities

Server installation refers to the

4. Server Installation installation of server hardware, 1. Analyse job order / change
software and other components request
into a parent directory on the host
machine. The objective of server
installation is to prepare server for
network setting configuration that
allow hardware within the system
network communicate each other
as well as to connect with external
network through the Internet

The person who is competent in

this competency unit shall be able
to set-up server hardware, carry
out software installation, execute
server configuration and prepare
for server commissioning in
accordance with manufacturer
instruction manual and company
SOP.
2. Execute hardware
installation
The outcome of this competency is
to prepare server for network set-
up according to clients’
requirement.

The personnel who are to be

trained for this competency must
in prior have the following
competencies:
i. Competence in CU 1:
Computer set-up.

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CU Title CU Code CU Descriptor CU Work Activities

3. Carry out software

installation

4. Perform server functionality

test

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 CU Title CU Code CU Descriptor CU Work Activities

5. Prepare server installation

set-up report

5. Server maintenance Server maintenance is the practice 1. Analyse server

of keeping server in a good state maintenance job order
of performance. It refers to the
prevention or correction of faults in
hardware and software by a
programme of inspection and the
replacement of parts

The person who is competent in

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CU Title CU Code CU Descriptor CU Work Activities
this competency unit shall be able
to inspect server operation
environment that include
temperature, humidity, safety and 2. Perform hardware
security, interpret LED indicator, maintenance
inspect server utilisation status,
conduct server data back-up,
asses server systems logs, and
inspect server antivirus software
logs in accordance with
manufacturer instruction manual
and company SOP

The outcome of this competency is

to produce excellent condition of
server in term of performance and
functionality to meet user’s
requirement.

The personnel who are to be

trained for this competency must
in prior have the following
competencies:
i. Competence in CU 1:
Computer set-up
ii. Competence in CU 4:
Server installation

3. Perform server Operating

Systems maintenance

30
 CU Title CU Code CU Descriptor CU Work Activities

4. Prepare server
maintenance report

6. Computer network Computer network connectivity 1. Analyse computer network

connectivity set-up set-up refers an activity which links configuration specification
the computer and other hardware
or devices within the system such
as scanner, printer, multifunction
machine and fax to communicate
each other to execute tasks.

The person who is competent in

this competency unit shall be able
to carry out configuration setting
to link the computer and other
hardware and peripherals, 2. Carry out computer network
maintain and troubleshoot the configuration
connectivity to ensure computers
and peripherals within the system
are connected each other in
accordance with user’s
requirement and company SOP

The outcome of this competency is

to prepare a link among computers
system devices in order them to
communicate each other to
execute tasks according to user’s
requirement. 3. Perform computer network
connectivity test
The personnel who are to be
trained for this competency must
in prior have the following
competencies:
i. Competence in CU 1:
Computer set-up

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 CU Title CU Code CU Descriptor CU Work Activities

4. Carry out computer network

troubleshoot

5. Prepare computer network

connectivity report

7. Mobile Device Mobile device refers to a variety of 1. Analyse job order/ change
Configuration devices that allow people to request
access data and information from
where ever they are. This includes
smart phones, PDA and tablet.
Mobile device configuration is an
activity in setting up parameters
value on the mobile device. The
objective of mobile device
configuration is to program the
device and making it ready for
execution as well as to provide link

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between the mobile device and the
computer system for data sharing,
printing and other purposes.

The person who is competent in

this competency unit shall be able
to install and configure mobile
application, configure security
setting, carry out configuration
testing and execute mobile device
troubleshooting in accordance with
manufacturer instruction manual
and company SOP.
2. Carry out mobile device
The outcome of this competency is configuration
to prepare mobile device ready for
execution and connect it with
computer system connectivity
according to user’s requirement.

3. Perform mobile device

troubleshoot

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CU Title CU Code CU Descriptor CU Work Activities

4. Carry out mobile device

commissioning

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