Configuration Manual

Alcatel-Lucent OmniTouch™ 8118/28

WLAN Handsets

8AL90831AAAAed03

26 June 2012
Configuration Manual
Alcatel-Lucent OmniTouch 8118/8128 WLAN Handset

Contents

1 Introduction ........................................................................................................................ 1
1.1 Abbreviations and Glossary......................................................................................... 2

2 Pre-Installation ................................................................................................................... 4
2.1 VoWiFi System IP addresses ....................................................................................... 4

3 Programming the VoWiFi Handset................................................................................... 5

3.1 WinPDM ...................................................................................................................... 5

4 Installation of VoWiFi Handsets ....................................................................................... 6

4.1 Installation without Central Device Management ....................................................... 6
4.2 Installation using the Handset’s Admin Menu............................................................. 7
4.3 Configure a Handset with a Template.......................................................................... 7
4.3.1 Create a template................................................................................................. 8
4.3.2 Apply a Template to a Handset with a Number .................................................. 8
4.3.3 Apply a Template to Handset without a Number................................................ 8
4.3.4 Save Handset Configuration as a Template......................................................... 9
4.3.5 Synchronizing a Handset with WinPDM ............................................................ 9
4.3.6 Configure Handset without Saving It in WinPDM ............................................. 9

5 Maintenance ...................................................................................................................... 10
5.1 Handset ...................................................................................................................... 10
5.1.1 Upgrade Handset Software ............................................................................... 10
5.1.2 Upgrade Software OTA via TFTP .................................................................... 10
5.1.3 Upgrade Software via WinPDM ....................................................................... 11
5.1.4 Recapture the Earlier Software ......................................................................... 11
5.1.5 Perform a Factory reset ..................................................................................... 11
5.2 Replacement of VoWiFi Handsets ............................................................................. 12
5.2.1 Replacement Procedure Choice ........................................................................ 12
5.2.2 Replacement of Handset with WinPDM Only .................................................. 12
5.3 Change number of a VoWiFi Handset ....................................................................... 13
5.4 Upgrade the Template ................................................................................................ 13
5.5 Create a Configuration Backup.................................................................................. 13

6 Handset Configuration..................................................................................................... 14
6.1 Select Network........................................................................................................... 14
6.1.1 Change Active Network .................................................................................... 14
6.1.2 Change Name of Network................................................................................. 14
6.2 IP Address Settings .................................................................................................... 14
6.2.1 Automatic IP Address Settings ......................................................................... 14
6.2.2 Static IP Address (Manual) Settings ................................................................. 15
6.3 Network Settings........................................................................................................ 15

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6.3.1 SSID .................................................................................................................. 15

6.3.2 Voice Power Save Mode ................................................................................... 15
6.3.3 World Mode Regulatory Domain ...................................................................... 16
6.3.4 Radio and Channel Selection ............................................................................ 16
6.3.5 Transmission Power .......................................................................................... 17
6.3.6 IP DSCP for Voice/Signalling ........................................................................... 18
6.4 Security Settings ........................................................................................................ 18
6.4.1 Open .................................................................................................................. 18
6.4.2 WEP 64/128-bit Key ......................................................................................... 18
6.4.3 WPA-PSK & WPA2-PSK ................................................................................. 18
6.4.4 802.1X with EAP-FAST ................................................................................... 19
6.4.5 802.1X with PEAP-MSCHAPv2 ...................................................................... 19
6.4.6 EAP-TLS........................................................................................................... 19
6.5 Handset Settings ........................................................................................................ 20
6.5.1 Automatic keylock ............................................................................................ 20
6.5.2 Audio adjustment .............................................................................................. 20
6.5.3 Actions when Handset Placed in Charger ......................................................... 21
6.5.4 Configure Profiles ............................................................................................. 21
6.5.5 Battery Warning ................................................................................................ 22
6.5.6 Uploadable Language........................................................................................ 22
6.5.7 Select Default Language ................................................................................... 22
6.6 Telephony................................................................................................................... 22
6.6.1 Codec................................................................................................................. 22
6.7 Regional Settings ....................................................................................................... 23
6.7.1 Select Default Language ................................................................................... 23
6.8 Display ....................................................................................................................... 23
6.8.1 Backlight Timeout............................................................................................. 23
6.8.2 Brightness.......................................................................................................... 23
6.8.3 Screen Saver...................................................................................................... 23
6.9 Menu Operation ......................................................................................................... 24
6.9.1 Hide Menu Items............................................................................................... 24
6.10 Location ................................................................................................................... 24
6.10.1 Configure Handset for Cisco/Ekahau RTLS Solution .................................... 24

7 Use VoWiFi Handset to Verify the VoWiFi System Deployment ................................. 25

7.1 Site Survey Tool......................................................................................................... 25
7.2 Scan the Channels ...................................................................................................... 25
7.2.1 Scan all Channels .............................................................................................. 25
7.2.2 Scan a Specific Channel.................................................................................... 26
7.3 Range Beep ................................................................................................................ 26
7.3.1 Configurable RSSI Threshold ........................................................................... 26

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7.3.2 Range Beep on a Configurable RSSI Threshold............................................... 26

8 VoWiFi Handset Internal Web Administration Page.................................................... 27

8.1 Access the Handset´s Internal Web Administration page.......................................... 27
8.1.1 System Setup View ........................................................................................... 27
8.1.2 Troubleshoot View ............................................................................................ 28
8.2 Change Administration Password.............................................................................. 29
8.2.1 Change password via the VoWiFi Handset´s Internal Web Administration page 29
8.2.2 Change password via the WinPDM .................................................................. 29

9 Administration .................................................................................................................. 30
9.1 Admin Menu Tree...................................................................................................... 30
9.2 LED indications ......................................................................................................... 31

10 Troubleshooting .............................................................................................................. 32
10.1 Fault Symptoms ....................................................................................................... 32
10.2 Display Information ................................................................................................. 34
10.3 Troubleshooting from the VoWiFi Handset Internal Web Administration Page ..... 35

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1 Introduction
This document is a guide for installing, configuring and maintaining functionality of the
OmniTouch 8118/8128 WLAN Handsets.

The Alcatel-Lucent Voice over Wireless Fidelity (VoWiFi) system provides wireless IP-
telephony, messaging and alarm functions to enterprise LANs. Using third-party WLAN
products as well as in-house developed hardware and software, the system enables data and
voice transmission together with seamless roaming.

PDM

Switch to IP Backbone/LAN/Internet

VoIP Gateway
AP
AP

PBX IP-PBX
VoWiFi Handset
1. Figure

Figure 1. Alcatel-Lucent VoWiFi System

This document is intended as a guide when installing theOmniTouch 8118/8128 WLAN

Handset in a VoWiFi system. The document describes the settings needed to make the VoWiFi
Handset function in a VoWiFi system and is relevant to the following personnel:

• System Administrator
• Service Technician

First configuration is done using the Portable Device Manager (WinPDM). In small systems
where it is possible to collect all VoWiFi Handsets to update settings, daily maintenance is also
done by using the WinPDM.

The VoWiFi Handset behaviour can be customized to suite each user profile.

It is recommended that the reader has basic knowledge of the VoWiFi system and basic
knowledge of VoWiFi Handset registration in the PBX.

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1.1 Abbreviations and Glossary

802.11a IEEE 802.11 standard for transmission rate of up to 54Mbps, operates in

the 5GHz spectrum.
802.11b IEEE 802.11 standard for transmission rate of up to 11Mbps, operates in
the 2.4GHz spectrum.
802.11g IEEE 802.11 standard for transmission rate of up to 54Mbps, operates in
the 2.4GHz spectrum.
802.11d IEEE 802.11 standard for regulatory domains.
802.11e IEEE 802.11 standard that defines Quality of Service (QoS) for WLAN.
802.11i Standard for security improvements for 802.11.
802.11n IEEE 802.11 standard for transmission rate of up to 100 Mbps, operates
in the 2.4GHz and 5GHz bands.
802.11D IEEE MAC Bridges standard (interworking for 802.11 among others).
802.11X IEEE standard for port-based Network Access Control (authentication).
Ad-hoc WLAN A WLAN between two wireless capable devices (normally PCs), where
no AP is involved.
AES Advanced Encryption Standard.
AP Access Point
BSS Basic Service Set. A WLAN with at least one AP that is configured for it.
BSSID Basic Service Set Identifier. Hardcoded name of an ad-hoc WLAN,
usually the MAC adress of the radio. One type of SSID (the other being
ESSID).
CCX Cisco Compatible eXtension
DHCP Dynamic Host Configuration Protocol. Used to send config parameters to
TCP/IP clients.
DNS Domain Name System
DSCP Differentiated Services Code Point. QoS on the Network Layer. Used
both for WLANS and LANs.
DTIM Delivery Traffic Indication Message
EAP Extensible Authentication Protocol.
EAP-FAST Flexible Authentication via secure tunneling.
EAP-TLS EAP-Transport Layer Security.
ELISE Embedded LInux SErver:
A hardware platform used for Unite modules
ESS Extended Service Set. WLAN with multiple APs sharing the same SSID.
ESSID Extended Service Set Identifier. Identifying name of a WLAN - strictly it
is the identifying name of an AP and distinguishes WLANS from another.
ESSID is one type of SSID (the other being BSSID).
MAC Medium Access Control.
MWI Message Waiting Indication
PBX Private Branch Exchange:
Telephone system within an enterprise that switches calls between local
lines and allows all users to share a certain number of external lines.
PEAP Protected Extensible Authentication Protocol.

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WinPDM Portable Device Manager

Used for management of portables, editing of parameters and updating
the portables with new software.
PEAP Protected Extensible Authentication Protocol.
RTLS Real-Time Location System
SSID Service Set Identifier. User friendly name of a WLAN. Identifier attached
to packets sent over a WLAN that acts as a password. Daily used term for
ESSID in an wireless ESS topology.
STA Station. Client in a WiFi network.
QoS Quality of Service: Defines to what extent transmission rates, error rates
etc. are guaranteed in advance.
UP 6 User Presence (value between 0-7). Wireless QoS at the MAC Layer.
VoIP Voice over IP.
VoWiFi Wireless version of VoIP and refers to an IEEE 802.11a, b, g and n
network.
VoWLAN Voice over WLAN.
WEP Wired Equivalent Privacy.
Wi-Fi Wireless Fidelity. Has become a name for wireless LAN networks.
Originator is Wi-Fi Alliance.
WLAN Wireless Local Area Network. Refers to an IEEE 802.11a, b, g and n
network.
WMM Wi-Fi Multimedia. A Wi-Fi Alliance interoperability certification, based
on the IEEE 802.11e standard. Provides basic QoS features to IEEE
802.11 networks.
WPA/WPA2 Wi-Fi Protected Access 2. Security method based on 802.11i standard for
wireless networks (data protection and network access control).

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2 Pre-Installation
Before installing VoWiFi Handsets in a VoWiFi system, make sure that all equipments are
available. It is recommended to set up chargers and charge the VoWiFi Handset batteries before
installation, and to have a number plan available for the VoWiFi Handsets. Also be sure that the
IP addressing plan is set up to support the amount of VoWiFi Handsets to be deployed.

We assume that the VoWiFi system is installed including some or all of the following
components (depending on system configuration):

• DHCP Server. A DHCP server allows devices to request and obtain an IP address from a
server which has a list of addresses available for assignment. If the WLAN does not have
access to a DHCP server, a list of static IP addresses is necessary.
• Portable Device Manager. The WinPDM is used for administration and programming of the
VoWiFi Handsets. All settings and updates are in this case done via the DP1 Desktop
Programmer cradle connected over USB.

2.1 VoWiFi System IP addresses

Complete the table below with the IP addresses, as a help when configuring the VoWiFi
Handsets.

Device IP address/Number/Port Required

IP-PBX If used
Subnet Maska If used
Number plan N/A Yes
b
NTP Server address
DNS Server addressa
VoIP settingsc Yes
Syslog server If used
TFTP server If used
Ekahau RTLSd If used
DHCP range
a. Only required if no DHCP is used, that is, static IP is used.
b. Depending on system configuration
c. Gatekeeper IP address or SIP proxy IP address used to access the PBX.
d. The IP address and port to the location server.

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3 Programming the VoWiFi Handset

This chapter describes how to configure VoWiFi Handsets in two different ways:

• It is possible to configure the VoWiFi Handset by inserting it into a Desktop Programmer

DP1 cradle connected via USB to the WinPDM.
• It is possible to configure the basic network settings of the VoWiFi Handset via its Admin
menu. See 9 Administration on page 30 for more information about the settings that can be
made.

The WinPDM enables configuration of one VoWiFi Handset at the time inserted in the Desktop
Programmer (DP1) connected via USB to the administrator’s computer.

Tip: It is recommended to use templates when configuring VoWiFi Handsets. By using a

template, the same configuration can easily be applied to many VoWiFi Handsets
simultaneously.

3.1 WinPDM
The WinPDM runs on a PC and is used for configuring the VoWiFi Handset as follows:

• Connect a DP1 Desktop Programmer cradle via USB to the computer running WinPDM.
• Start WinPDM.
• Place the VoWiFi Handset in this cradle connected to WinPDM.

For instructions on how to install and use the WinPDM, see Installation and Operation Manual,
Portable Device Manager (WinPDM), WIndows version, 8AL90832AAAAed02.

PDM

2. Figure

Figure 2. Configuration of VoWiFi Handsets via WinPDM

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4 Installation of VoWiFi Handsets

This section describes the recommended procedure for installing and configuring VoWiFi
Handsets. There are several ways to install a VoWiFi Handset, but the procedures described here
guarantees simple maintenance of the network.

The WinPDM enables administration of one VoWiFi Handset at the time inserted in a Desktop
Programmer (DP1) connected via USB to the administrator’s computer. See Installation steps in
small VoWiFi Systems using WinPDM.

Installation steps in small VoWiFi Systems using WinPDM

1 Create Numbers.
2 Create one template for all settings in the WinPDM.

See 4.1 Installation without Central Device Management on page 6 for more information.

4.1 Installation without Central Device Management

In a small VoWiFi system, the administration can be handled using only the WinPDM.

The synchronization is in this case not handled automatically by the system when a VoWiFi
Handset’s parameters are changed in the WinPDM. When the parameters have been changed in
WinPDM, each VoWiFi Handset must be placed in the DP1 cradle connected to the
administrator’s computer in order to synchronize the parameters with the VoWiFi Handset.

1 Open the WinPDM.

2 In the Numbers tab, click “New“. The New numbers window is opened.
3 In the Device Type and Parameter version drop-down lists, select the matching device
type and the parameter version for the VoWiFi Handset to be use, respectively.
4 In the Prefix field, enter the numbers’ prefix (if needed).
5 Create a range of numbers by selecting the “Range“ option. Enter the start call number
and the end call number in the fields, respectively.
6 Click “OK”.
7 Create a network settings template (see 4.3.1 Create a template on page 8) with the
following network parameters:
• Network settings1 (located under Network > Network A, B, C, or D)
8 Create another template (see 4.3.1 Create a template on page 8) with the common
VoWiFi Handset settings applicable to all VoWiFi Handsets (exclude the network
parameters and used security settings). Example of parameters settings:
• VoIP settings2 (located under VoIP)
• Software TFTP IP address (if any) (located under Device > General)
• Syslog settings3 (if any) (located under Device > General)
In addition, settings for hiding menu items in the display, certain level of ring signal and
vibrators etc can also be configured.
9 Apply the network settings template to the VoWiFi Handset, see 4.3.2 Apply a Template
to a Handset with a Number on page 8.
10 Apply the common settings template to the VoWiFi Handset, see 4.3.2 Apply a Template
to a Handset with a Number on page 8.

1. All required system settings for the WLAN. For example SSID and Security mode.
2. VoIP protocol, Gatekeeper IP address or SIP proxy IP address used to access the PBX.
3. The parameter “Syslog“ must be enabled in order to set the “Syslog IP address“.

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11 Put the VoWiFi Handset in the DP1 cradle.

12 In the Device Wizard window, select “Associate with number“ and press “OK“.
13 Select the VoWiFi Handset to associate with. Press “OK“.

The number and parameter settings saved in the WinPDM will now be synchronized with the
VoWiFi Handset. In addition, the VoWiFi Handset’s Device ID will also be synchronized with
the number in the WinPDM.

If certificates must be used to access a VoWiFi system, also perform the steps 14 - 19.

14 In the Numbers tab, right-click the VoWiFi Handset’s number and select “Edit
certificates“. An Edit certificate window opens.
15 In the Root tab and Client tab, click “Edit“ and select the certificates to import. Click
“Close“.
16 In the Numbers tab, right-click the VoWiFi Handset’s number and select “Edit
parameters“.
17 Select “Network X“ (X represents A, B, C, or D).
18 In the Security mode drop-down list, select “EAP-TLS“.
19 In the EAP client certificate drop-down list, select the client certificate to be used. Click
“OK“.
20 Remove the VoWiFi Handset when synchronisation is finished.

Repeat the steps 11-13, 20 (if needed, perform the steps 14-19) for all VoWiFi Handsets.

4.2 Installation using the Handset’s Admin Menu

It is possible to install a VoWiFi Handset using its Admin menu. This is useful when no
WinPDM is available and the VoWiFi Handset needs to be installed quickly.

Note: It is only possible to configure the basic settings via the Admin menu.

1 There are two options to access the Admin menu:

• If the VoWiFi Handset has been factory reset or not been configured; in idle mode,
enter 40022.
• If the VoWiFi Handset has been configured; press “Menu“, select “Settings“ and
enter 40022.
2 Set the following parameters:
• Device settings (located under Device Info)
• Site survey tool settings (located under Site survey tool)
• Network settings (located under Network setup)
• Syslog settings1 (if any) (located under Syslog)
• Factory reset

4.3 Configure a Handset with a Template

It is possible to select a VoWiFi Handset in the WinPDM and directly change one or more
configuration parameters. By using a template, the same configuration can easily be applied to
many VoWiFi Handsets simultaneously. Templates are also an efficient way to give good
control over which changes that are applied to each VoWiFi Handset.

Templates enables configuration of all aspects of a VoWiFi Handset from sound volume to
keypad shortcuts.

1. The parameter “Syslog“ must be enabled in order to set the “Syslog IP address“.

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Your supplier can provide example templates for different PBX:s. The VoWiFi Handset will
have full functionality towards the PBX even without such a template. By using such a
template, though, the VoWiFi Handset will be customized for that PBX with menu options for
PBX specific functions.

4.3.1 Create a template

1 Open the WinPDM.

2 Select the Templates tab and open the menu “Template > New...“. The New Template
window is opened.
3 Select the device type and parameter version that matches the software version installed
on the VoWiFi Handset. Give the template a descriptive name.

The parameters that are not part of the template will be left unchanged on the VoWiFi Handset.
The parameter version of an installed VoWiFi Handset is visible under the Numbers tab or the
Devices tab.

4 Click “OK“.
5 Select the checkbox of each parameter that you want to be part of this template and enter
the proper value.
6 Click “OK“ to save the template.

4.3.2 Apply a Template to a Handset with a Number

1 Open the WinPDM.

2 In the Numbers tab, select the VoWiFi Handset(s) you want to apply the template to.

Note: If several VoWiFi Handsets shall be selected, they must be of the same device type and
have the same parameter version.

3 Make a right-click and select “Run template...“.

Only templates with a parameters version matching the selected VoWiFi Handsets will be
shown. Select the template you want to apply and click “OK“.

The template is applied. The number of parameters in the template will affect the time it takes to
apply the template to the selected VoWiFi Handsets.

When looking at a VoWiFi Handset under the Numbers tab, the column “Last run template“ will
show the name of the most recently applied template.

4.3.3 Apply a Template to Handset without a Number

It is possible to apply a template to a VoWiFi Handset without a number in the WinPDM.

1 Put the VoWiFi Handset in the DP1 cradle.

2 In the Found Device Wizard window, select the “Run template“ option.
3 Click “Next >“.

Only templates with a parameter version matching the selected VoWiFi Handset will be shown.

4 Select the template that shall be applied and click “OK“.

The template is applied. The number of parameters in the template will affect the time it takes to
apply the template to the selected VoWiFi Handset.

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4.3.4 Save Handset Configuration as a Template

It is possible to save all settings of a VoWiFi Handset as template. Note that this does not
include contacts, certificates and other personal data. The template will only contain
configuration data.

This template can be used as a backup if you want to restore the configuration of the VoWiFi
Handset at a later stage or as a template that can be applied to a number of VoWiFi Handsets.

1 Open WinPDM.
2 In the Numbers tab, select the VoWiFi Handset you want to save as a template.
3 Make a right-click and select “Use as a template...“. Enter a descriptive name for the
template.
4 The Edit template window is opened. By default, all parameters are selected and are
saved when clicking “OK“.
If one or more parameters should be excluded, remove them by clearing the checkbox
next to the parameter.
Some parameters are user specific. If it is decided to apply this type of template to
several VoWiFi Handsets, it is recommended to exclude the following parameters:
• User display text - A text string displayed in idle mode. The parameter is located
directly under “Settings“.
• Phone lock PIN code - The security code used to unlock the keypad. The parameter is
located under Settings > Locks.
• Endpoint ID - The identity/name of the user registered in the PBX. The parameter is
located under VoIP > General.
5 Click “OK“.

4.3.5 Synchronizing a Handset with WinPDM

After installing and saving a VoWiFi Handset, it will be synchronized each time it is connected
to the WinPDM. The synchronization transfers parameter changes between the VoWiFi Handset
and the WinPDM and vice versa as follows:

• If a parameter has been changed in the VoWiFi Handset, it will be transferred to the
WinPDM.
• If a parameter has been changed in the WinPDM while the VoWiFi Handset was
disconnected, it will be transferred to the VoWiFi Handset.

If the same parameter has been changed in both the WinPDM and the VoWiFi Handset, the
value in WinPDM will be transferred to the VoWiFi Handset.

4.3.6 Configure Handset without Saving It in WinPDM

It is possible to configure a VoWiFi Handset without saving it in the WinPDM. An unsaved

VoWiFi Handset do not have the symbol in the Saved column. The settings in the VoWiFi
Handset can be synchronized and saved in the WinPDM later on. However, it is recommended
to save the VoWiFi Handset in WinPDM if backup is needed. For example when a VoWiFi
Handset needs to be replaced.

1 Put the VoWiFi Handset in the DP1 cradle.

2 Open WinPDM.
3 In the Numbers tab, select the unsaved VoWiFi Handset you want to configure.
4 Select Number > Edit parameters.

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5 The Edit parameters window is opened. Edit the parameters of the VoWiFi Handset and
click “OK“.
6 Remove the VoWiFi Handset from the DP1 cradle. The VoWiFi Handset is no longer
visible in the WinPDM and the settings are only saved in the VoWiFi Handset.

5 Maintenance

5.1 Handset
In an existing VoWiFi system it is important to be able to replace VoWiFi Handsets, install new
VoWiFi Handsets and exchange faulty VoWiFi Handsets.

If only WinPDM is used, do one of the following:

• If you want to install new VoWiFi Handset, see 4.1 Installation without Central Device
Management on page 6.
• If you want to replace a broken VoWiFi Handset, see 5.2.2 Replacement of Handset with
WinPDM Only on page 12.

5.1.1 Upgrade Handset Software

Note: Pay attention to the software Release Notes before changing the software.

The software in the VoWiFi Handset can be upgraded either Over the Air (OTA) via the TFTP,
or the WinPDM by USB cable.

5.1.2 Upgrade Software OTA via TFTP

Software upgrade OTA via TFTP is used in small VoWifi systems. The benefit is that the
VoWiFi Handsets do not need to be collected by the administrator since the software upgrade is
peformed over the air.

In order to upgrade the software via TFTP, the following must be done:

1 If needed, the VoWiFi Handset must be configured in WinPDM to access a TFTP server,
see Configure Access to the TFTP Server.
Tip: It is recommended to configure the TFTP server’s IP address when installing the
VoWiFi Handsets. See 4.1 Installation without Central Device Management on page 6.
2 If needed, a new software information file (packageinfo.inf) and a software (.bin) file
must be uploaded to the TFTP server. These files are provided by your supplier. See the
manual for the TFTP server used for more information on how to upload files.
3 The VoWiFi Handset must be restarted. When the VoWiFi Handset has been restarted, it
connects to the TFTP server and downloads the software information file (.inf) that
contains information about the software version. If the software version differs from the
VoWiFi Handset’s software version, the VoWiFi Handset will download the software file
(.bin) from the TFTP server. The VoWiFi Handset will be restarted when the software
upgrade is performed.

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Configure Access to the TFTP Server

1 Put the VoWiFi Handset in the DP1 cradle.

2 Open the WinPDM.
3 Open the Numbers tab and select the VoWiFi Handset.
4 Make a right-click and click “Edit parameters“.
5 Select VoIP>NOE>firmware TFTP IP address.
6 In the Software TFTP IP address field, enter the IP address to the TFTP server.
7 Click “OK“.

5.1.3 Upgrade Software via WinPDM

Software upgrade via WinPDM is used in small VoWiFi systems. The VoWiFi Handsets need to
be collected by the administrator due to the software upgrade is performed via the Desktop
Programmer DP1 connected to WinPDM.

1 Open the WinPDM.

2 In the Devices tab, right-click the VoWiFi Handset to be upgraded. Select “Upgrade
software...“.
3 In the Available files drop-down list, select the desired software file (.bin).
If needed, import the software file to be used by clicking “Import“. Locate the software
file (.bin or .pkg) and click “Open“.
4 Click “OK“.

5.1.4 Recapture the Earlier Software

The VoWiFi Handset stores two software versions which makes it possible to force the VoWiFi
Handset to jump back to the earlier software. This feature shall be used if the current software
does not work properly.

Note: The VoWiFi Handset must be switched off to be able to load the earlier software.

Press and hold the keys “7” and “8” and press On/Off key at the same time. The VoWiFi
Handset loads the earlier software and will keep it as long it is not restarted.

5.1.5 Perform a Factory reset

When a factory reset is done on a VoWiFi Handset, all configuration settings will be restored to
default values; PBX subscriptions, contacts, messages, downloaded language, certificate etc.
will be removed. The software and licenses will be left intact.

Factory Reset using WinPDM

1 Open the WinPDM.

2 Put the VoWiFi Handset in the DP1 cradle.
3 In the Device tab, mark the VoWiFi Handset to be facory reset. Note that the VoWiFi
Handset must be online.
4 In the Device menu, select “Factory reset“. Alternatively, right-click the VoWiFi Handset
and select “Factory reset“.
5 A Reset devices window appears, click “Yes“. The VoWiFi Handset will be restarted.

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Factory Reset using Handset

It is possible to factory reset a VoWiFi Handset from its Admin menu.

1 To activate the Admin menu, select Menu > Settings and enter 40022.
2 Select “Factory Reset“.
3 A Reset portable? window appears, press “Yes“. The VoWiFi Handset will be restarted.

5.2 Replacement of VoWiFi Handsets

A VoWiFi Handset can be replaced with a spare VoWiFi Handset if it is broken. The VoWiFi
Handset registered in WinPDM , is associated with its device type, device ID and extension.
During the replacement procedure, the broken VoWiFi Handset’s device type and extension will
be associated with the spare VoWiFi Handset’s device ID.

5.2.1 Replacement Procedure Choice

• If you only have WinPDM, see 5.2.2 Replacement of Handset with WinPDM Only.

Data included in a replacement transfer

The following data is replaced during a replacement:

• User parameters

Note that the following data is not replaced:

• Downloaded language
• Certificates
• Licenses

5.2.2 Replacement of Handset with WinPDM Only

• If the broken VoWiFi Handset and the spare VoWiFi Handset have the same device type and
functionality license, see Replace without Move Licenses using WinPDM.

Replace without Move Licenses using WinPDM

Both the broken VoWiFi Handset and the spare VoWiFi Handset must be of the same device
type and have same functionality license.

1 In both VoWiFi Handset, press *#34# in idle mode and select “License“ to check that
they have same device type and licenses.
Alternatively, if the spare VoWiFi Handset has been factory reset, press “Info“ and select
“License“.
2 Put the broken VoWiFi Handset in the DP1 cradle.
3 Open the WinPDM.
4 Make sure that the VoWiFi Handset is saved in the WinPDM. In the Numbers tab, a
saved VoWiFi Handset has the symbol in the Saved column. If not, right-click the
VoWiFi Handset and select “Save“ in order to transfer the settings to the spare VoWiFi
Handset later on.
5 If the spare VoWiFi Handset has been previously used, perform a factory reset, see 5.1.5
Perform a Factory reset on page 11.
6 Put the spare VoWiFi Handset in the DP1 cradle.

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7 A Found Device Wizard window appears. Select “Associate with Number“ and click
“Next >“.
8 In the list, select the broken VoWiFi Handset to be replaced with the spare VoWiFi
Handset. Click “OK“.

The broken VoWiFi Handset has been replaced and its settings have been transfered to the spare
VoWiFi Handset.

5.3 Change number of a VoWiFi Handset

It is possible to change the number of a VoWiFi Handset, but keep all other settings in the
VoWiFi Handset.

1 Open WinPDM.
2 Open the Numbers tab, and select the VoWiFi Handset to be updated with a new number.
3 In the Number menu, select “Rename...“. Alternatively, right-click the VoWiFi Handset
and select “Rename...” from the menu that appears.
4 In the New prefix field, enter the new prefix (if needed).
5 In the New number field, enter the new number.

Note: Make sure that the new number is not existing in another system. If several VoWiFi
Handsets have the same number, their settings will overwrite each other when synchronizing
with WinPDM.

6 Click “OK“.

The new number will be synchronized with the VoWiFi Handset when it is connected to
WinPDM.

5.4 Upgrade the Template

The upgrade procedure of the templates definition version is described in the Installation and
Operation Manual, Portable Device Manager (WinPDM), WIndows version,
8AL90832AAAAed02.

5.5 Create a Configuration Backup

It is recommended to have a backup of the configuration in the VoWiFi Handsets and the site.

The backup procedure is described in the Installation and Operation Manual, Portable Device
Manager (PDM) for Alcatel, Windows version, TD 92769EN.

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6 Handset Configuration
The VoWiFi Handset requires some settings to function in the VoWiFi system. All settings are
done in the WinPDM. This section describes the available settings for the VoWiFi Handset. The
first part explains network settings and the second VoWiFi Handset settings.

For more information, see the WinPDM Online Help that is accessible for each parameter by
clicking the icon in the Edit parameters view, or see Installation and Operation Manual,
Portable Device Manager (WinPDM), WIndows version, 8AL90832AAAAed02.

6.1 Select Network

The VoWiFi Handset can switch between four different WLAN system configurations called
Network A, Network B, Network C, and Network D. The name can be changed (via WinPDM)
and is visible in the VoWiFi Handset, see 6.1.2 Change Name of Network.
A VoWiFi Handset can be configured for up to four different WLANs but only for one VoIP
System.

The configured networks in WinPDM must have a SSID value in order to view them in the
VoWiFi Handset.

Network A is the default system and used throughout this manual.

1 Select Device > Settings.

2 In the Active network drop-down list, select “Network A”.

6.1.1 Change Active Network

1 Select Device > Settings.

2 In the Active network drop-down list, select “Network A“, “Network B“, “Network C“,
or “Network D“.

6.1.2 Change Name of Network

The name is shown when selecting network in the VoWiFi Handset.

1 Select Network > Network A (or B, C, or D).

2 In the Network name field, enter the name of the network.

6.2 IP Address Settings

The IP address settings can be configured in two ways.

• The VoWiFi Handset can configured to receive an IP address automatically from a DHCP
server, see 6.2.1 Automatic IP Address Settings.
• If no DHCP server is used, an unique IP address must be entered manually for each VoWiFi
Handset, see 6.2.2 Static IP Address (Manual) Settings.

6.2.1 Automatic IP Address Settings

1 Select Network > Network A (or B, C, D).

2 In the DHCP mode drop-down list, select “Enable”.

The Phone IP address, Subnet mask and Default gateway are automatically set up.

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6.2.2 Static IP Address (Manual) Settings

1 Select Network > Network A (or B, C, D).

2 In the DHCP mode drop-down list, select “Disable (static mode)”. Additional
parameters will be displayed.
3 In the Phone IP address field, enter the unique IP address for the VoWiFi Handset.
4 In the Subnet mask field, enter the subnet mask.
5 In the Default gateway field, enter the IP address for the default gateway.

DNS Server Settings

It is possible to configure which DNS server the VoWiFi Handset shall use. If the primary DNS
server is available, it is always used. Otherwise, the secondary DNS server will be used.

Note: The DNS parameters are only visible if the DHCP mode is set to “Disable (static mode)”,
see 6.2.2 Static IP Address (Manual) Settings.

Primary DNS Server

1 Select Network > Network A (B, C, or D).

2 In the Primary DNS field, enter the IP address to the primary DNS server.

Secondary DNS Server

1 Select Network > Network A (B, C, or D).

2 In the Secondary DNS field, enter the IP address to the secondary DNS server.

6.3 Network Settings

6.3.1 SSID

The SSID is the name of the network the VoWiFi Handset associates to.

1 Select Network > Network A (B, C, or D).

2 In the SSID field, enter system SSID.
Note that the SSID is case-sensitive.

6.3.2 Voice Power Save Mode

The voice power save mode is used during calls. NONE is recommended to obtain optimal
voice quality. U-APSD uses less power but is more sensitive to network disturbances.

If supported by the infrastructure U-APSD is the preferred choice and multiple the talk time
more than 4 times compared to NONE mode.

1 Select Network > Network A (B, C, or D).

2 In the Voice power save mode drop-down list, select one of following:
• NONE
• U-APSD

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6.3.3 World Mode Regulatory Domain

There is a set of regional rules for the world mode settings and the a-band that the VoWiFi
Handset complies to. The preferred and the default setting is “World mode (802.11d)”. The
VoWiFi Handset gets its regulatory settings from the AP. If this is not supported by the AP, then
this has to be set in the VoWiFi Handset as follows:

1 Select Network > Network A (B, C, or D).

2 In the World mode regulatory domain drop-down list, select one of the following:
• World mode (802.11d) (default)
• ETSI
• Japan
• USA

6.3.4 Radio and Channel Selection

The VoWiFi Handset supports the 802.11a/n radio and 802.11b/g/n radio, but it cannot use the
802.11a/n radio and the 802.11b/g/n radio simultaneously. The radio determines which channels
that can be used.

802.11 a/n Channels

Defines which 802.11a/n channels to use. It is recommended to use the value “UNII-1“. Select
“Advanced“ only if the channels shall be set in the Advanced: 802.11 channels parameter, see
Advanced: 802.11 Channels on page 17.

1 Select Network > Network A (B, C, or D).

2 In the 802.11 protocol drop-down list, select “802.11a/n“.
3 In the 802.11a/n channels drop-down list, select one of the following:
Note: The selected World Mode Regulatory Domain determines which channels to be
used. See Bands and Channels used by WiFi a-radio.
• All
• Non DFS
• UNII-1
• UNII-3
• UNII-1, UNII-2
• UNII-1, UNII-2, UNII-3
• UNII-1, UNII-2, UNII-2 Extended
• Advanced

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Bands and Channels used by WiFi a-radio

Frequency band Channels

Non DFS 5.150 - 5.250 MHz, 36,40,44,48
5.725 - 5.845 MHz 149,153,157,161, 165
UNII-1 5.150 - 5.250 MHz 36,40,44,48
UNII-2 5.250 - 5.350 MHz 52,56,60,64
UNII-2 Extended 5.470 - 5.725 MHz 100, 104, 108, 112,116, 120, 124, 128, 132, 126,
140
UNII-3 5.825 - 5.835 MHz 149,153,157,161

802.11 b/g/n Channels

Defines which 802.11b/g/n channels to use. It is recommended to use the default value “1,6,11“.
If set to “All”, all channels are scanned for access points which decreases the WLAN
performance. Select “Advanced“ only if the channels shall be set in the parameter Advanced:
802.11 channels.

1 Select Network > Network A (B, C, or D).

2 In the 802.11 protocol drop-down list, select “802.11b/g/n“.
3 In the 802.11b/g/n channels drop-down list, select one of the following:
• All
• 1,6,11
• Advanced

Advanced: 802.11 Channels

Defines which 802.11 channels to use. Only used if the parameter in the 802.11b/g/n channels,
or 802.11a/n channels is set to “Advanced“.

Note: It is not possible to scan channels in 802.11b/g/n and 802.11a/n simultaneously.

1 Select Network > Network A (B, C, or D).

2 Enter channels to scan in a comma-separated list, for example 1,6,11 (the order has no
impact; 11,6,1 will give the same result).

6.3.5 Transmission Power

This is the transmission power the VoWiFi Handset will use when transmitting data to the
WLAN system. If “Automatic” (default) is used, the transmission power is adapted according to
802.11h, CCX or maximum possible.

1 Select Network > Network A (B, C, or D).

2 In the Transmission power drop-down list, select one of the following:
• Automatic
• 0 dBm
• 5 dBm
• 11 dBm
• 14 dBm
• 20 dBm (max)

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6.3.6 IP DSCP for Voice/Signalling

Differentiated Services Code Point (DSCP) defines which value to use for outgoing voice and
signalling traffic. The DSCP value is used for QoS on the LAN. The settings in the VoWiFi
Handset must agree with the settings in the system, otherwise it will result in bad voice quality.

1 Select Network > Network A (B, C, or D).

2 In the IP DSCP for voice and/or IP DSCP for signalling drop-down list, select one of the
following:
• 0x38 (56) - Class selector 7
• 0x30 (48) - Class selector 6
• 0x2E (46) - Expedited Forwarding (default for voice)
• 0x28 (40) - Class selector 5
• 0x20 (32) - Class selector 4
• 0x1A (26) - Assured forwarding 31 (default for signaling)
• 0x18 (24) - Class selector 3
• 0x10 (16) - Class selector 2
• 0x08 (8) - Class selector 1
• 0x00 (0) - Default

6.4 Security Settings

The WLAN system can be configured to use various encryption and/or authentication schemes.
The use of extensive encryption/authentication schemes can cause incidents of dropped speech
during handover due to the time to process the authentication.

6.4.1 Open

Select Open if no encryption/authentication is required. To select Open as the security mode, do

the following:

1 Select Network > Network A (B, C, or D).

2 In the Security mode drop-down list, select “Open”.

6.4.2 WEP 64/128-bit Key

To select WEP64/128-bit Key as the security mode. Do the following:

1 Select Network > Network A (B, C, or D).

2 In the Security mode drop-down list, select “WEP64/128-bit Key”. Additional
parameters can now be set. See below.
3 In the WEP key 1 field, enter the WEP key to be used.
4 In the WEP transmit key drop-down list, select “WEP key 1“.

6.4.3 WPA-PSK & WPA2-PSK

To select WPA-PSK & WPA2-PSK as the security mode. Do the following:

1 Select Network > Network A (B, C, or D).

2 In the Security mode drop-down list, select “WPA-PSK & WPA2-PSK”.
3 In the WPA-PSK passphrase field, enter the passphrase for WPA-PSK/& WPA2-PSK.

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6.4.4 802.1X with EAP-FAST

To select EAP-FAST as the authentication method. Do the following:

1 Select Network > Network A (B, C, or D).

2 In the Security mode drop-down list., select “EAP-FAST”.
3 In the EAP authentication user name field, enter the user name for EAP authentication.
4 In the EAP authentication password field, enter the password for EAP authentication.

6.4.5 802.1X with PEAP-MSCHAPv2

Select PEAP-MSCHAPv2 if root certificate is to be used for authentication. To select PEAP-

MSCHAPv2 as the authentication method. Do the following:

1 Ensure that the VoWiFi Handset is online in WinPDM.

2 Import the root certificate by do the following:
• In the Numbers tab, right-click the VoWiFi Handset’s number and select “Edit
certificates“. An Edit certificate window opens.
• In the Root tab, click “Edit“ and select the root certificates to import. Click “Close“.
3 Select Network > Network A (B, C, or D)
4 In the Security mode drop-down list, select “PEAP-MSCHAPv2”.
5 In the EAP authentication user name field, enter the user name for EAP authentication.
6 In the EAP authentication password field, enter the password for EAP authentication.

6.4.6 EAP-TLS

Select EAP-TLS if a client certificate is to be used for authentication. To select EAP-TLS as the
authentication method, do the following:

1 Ensure that the VoWiFi Handset is online in WinPDM.

2 Import the certificate by do the following:
• In the Numbers tab, right-click the VoWiFi Handset’s number and select “Edit
certificates“. An Edit certificate window opens.
• In the Root tab and Client tab, click “Edit“ and select the certificates to import. Click
“Close“.
3 Select Network > Network A (B, C, or D).
4 In the Security mode drop-down list, select “EAP-TLS”.
5 In the EAP client certificate drop-down list, select the client certificate to use.

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6.5 Handset Settings

This section describes specific settings for the VoWiFi Handset that can be changed using the
keypad on the VoWiFi Handset, and/or can be set in the WinPDM to assist the user or to set the
initial value when the VoWiFi Handset is commissioned.

General Settings Keypada WinPDM

6.5.1 Automatic keylock on page 20 x x
Headset on page 21 x x
b
6.5.2 Audio adjustment on page 20 x x
6.5.4 Configure Profiles on page 21 x x
6.5.5 Battery Warning on page 22 x x
b
6.5.3 Actions when Handset Placed in Charger on page 21 x x
Telephony
Regional Settings
6.5.7 Select Default Language on page 22 x x
Customize Menu
6.5.6 Uploadable Language on page 22 x
Display
6.8.1 Backlight Timeout on page 23 x
6.8.2 Brightness on page 23 x x
6.8.3 Screen Saver on page 23 x x
a. Refer to the User Manual for more information on how the user can change the settings via the VoWiFi
Handset´s keypad.
b. Some parameters cannot be changed via the keypad.

6.5.1 Automatic keylock

1 Select Device > Settings.

2 In the Automatic key lock drop-down list, select one of the following:
• Enable - activates automatic keylock.
• Disable - deactivates automatic keylock

6.5.2 Audio adjustment

Select the volumes for the different audio signals in the VoWiFi Handset.

1 Select Audio > Volume.

2 Select the applicable volumes item in the drop-down lists:
• Handsfree volume
• Headset volume
• Speaker volume
3 In the Persistent volume drop-down list, select “Enable” to automatically store volume
changes in the VoWiFi Handset for future calls.

The parameter affects the “Normal”, “Headset“, “Loudspeaking“ mode.

For selection of headset, see Headset on page 21.

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Note: Changing this parameter may result in lower sound quality and high sound level. Evaluate
carefully before applying.

Headset

Select the headset model that is used.

1 Select Headset > General.

2 Select the applicable item in the drop-down list:
IMPORTANT: Do not select “Hearing protection” unless a Peltor headset is used.
• User model (If not any headset is used above, this option can be used to configure an
own headset profile. If selected, additional configuration is required, see Headset
User Model)

Headset User Model

These settings are required if User model is selected under Headset > General.

1 Select Headset > User model.

2 In the Name of headset field, enter a descriptive name. For example the headset model to
be used.
3 In the following drop-down lists, select the applicable values for the headset:
• Microphone gain
• Speaker gain
• Side tone

Note: Changing the parameters may result in lower sound quality and high sound level.
Evaluate carefully before applying.

6.5.3 Actions when Handset Placed in Charger

It is possible to apply an action for a VoWiFi Handset when placing it in a charger.

In Charger Action

1 Select Device > Settings.

2 In the In charger action drop-down list, select one of the following:
• No action - no action will be performed when VoWiFi Handset is placed in charger
• Change profile - the VoWiFi Handset will change profile when placed in charger.
- In the Change profile in charger drop-down list, select the profile to be used.
- If needed, configure the selected profile, see 6.5.4 Configure Profiles.

6.5.4 Configure Profiles

It is possible to set up an own profile for incoming calls, message alerts, vibrating alerts, key
sound etc. This can be useful when there are many users on the same VoWiFi Handset, and they
want different sound profiles. It can also be used for temporarily settings, for example while in a
meeting, incoming calls should be silent.

Profiles are configured via parameters in the “Profiles“ folder.

1 Select “Profiles“.
2 Select “Normal“ or “Profile X“ (where X represents 1- 4)

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3 The following settings for the profile can configured:

• Profile name
• Ring volume
• Vibrator
• Key sound

6.5.5 Battery Warning

1 Select Device > Settings

2 In the Battery warning drop-down list, select one of the following:
• Sound repeatedly
• Sound once
• Sound off

6.5.6 Uploadable Language

It is possible to upload one additional language to the VoWiFi Handset. The language file is
generated via an Excel file. The Excel file used to generate language files is delivered from your
supplier.

Note: If another language file is uploaded, the first additional language is overwritten.

Certain special characters are allowed when generating the language file, see information in the
Excel file.

To upload an additional language, do as follows:

1 In the Devices tab, select the device(s) to be uploaded with additional language.
2 In the Device menu, select “Upload language...“.
3 If the uploaded language shall be used in the VoWiFi Handset, see 6.5.7 Select Default
Language for more information.

6.5.7 Select Default Language

Defines he default operating language for the VoWiFi Handset. This setting can later be changed
by the user.

1 Select Device > Settings.

2 In the Language drop-down list, select the language to be used.
3 If the downloaded language is selected, it might be needed to select matching characters
as text input language, and the sort order in the phonebook
In the Input Language drop-down list, select the text input language to be used.
Note: This parameter is only applicable for the downloaded language and cannot be
changed by the user.

6.6 Telephony
The following parameters are required for the basic telephony settings.

6.6.1 Codec

This setting defines how to packetize and compress the sound in a voice call.

In the Codec packetization time configuration drop-down list, select packetization time to use
for speech (value between 10 and 60 ms). Default value is 20 ms.

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6.7 Regional Settings

This section include settings suitable for a specific region or country.

6.7.1 Select Default Language

Defines he default operating language for the VoWiFi Handset. This setting can later be changed
by the user.

1 Select Device > Settings.

2 In the Language drop-down list, select the language to be used.
3 If the downloaded language is selected, it might be needed to select matching characters
as text input language, and the sort order in the phonebook
In the Input Language drop-down list, select the text input language to be used.
Note: This parameter is only applicable for the downloaded language and cannot be
changed by the user. See 6.5.6 Uploadable Language on page 22 for more information.

6.8 Display

6.8.1 Backlight Timeout

Numbers of seconds before the backlight is turned off.

1 Select Device > General.

2 In the Backlight timeout field, enter number of seconds before the backlight is turned of
when VoWiFi Handset is idle.

6.8.2 Brightness

1 Select Device > Settings.

2 In the Brightness drop-down list, select one of the following:
• Normal - maximum backlight will be used.
• Power save - reduced backlight will be used.

6.8.3 Screen Saver

1 Select Device > Settings.

2 In the Screen saver drop-down list, select one of the following:
• Information - time and status (for example message indication) will be displayed
when the screen saver is activated.
• Black - no information will be displayed when the screen saver is activated.

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6.9 Menu Operation

6.9.1 Hide Menu Items

It is possible to hide menu items for the users. To hide or show a menu item, do the following:

1 Select Customization > Visibility.

2 Select “Hide”, “Show”, or “Hide admin“ for the applicable menu item in the drop-down
list. If “Hide admin“ is selected, the menu item will be visible in the VoWiFi Handset,
but cannot be edited by the user. The following items can be hidden:
• Connections (Network, Headset etc.)
• Profiles
• Settings (Sounds, Display, Language etc)

6.10 Location
Two types of location are supported, either a basic location solution that gives an approximate
location using Access Point (AP) location, or a personal security solution that gives a more
accurate location using a third-party Real-Time Location System (RTLS) solution.

The following RTLS solutions are supported:

• Cisco RTLS Solution

In order to use the Cisco RTLS solution, a Cisco Mobility Services Engine must be used and
configurations in the VoWiFi Handset are required.
• Ekahau RTLS Solution
In order to use the Ekahau RTLS solution, the VoWiFi Handset must be configured.

6.10.1 Configure Handset for Cisco/Ekahau RTLS Solution

1 Select Location > Common.

2 In the Location scanning drop-down list, select “Enable“.
3 In the Scanning interval1 field, set the time between the scanning periods.
4 In the Scans per scanning period1 drop-down list, select how many scans that should be
performed during each scanning period.

1. Note that close scanning periods, and frequently scans per period, will shorten the battery time.

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7 Use VoWiFi Handset to Verify the VoWiFi System Deployment

7.1 Site Survey Tool

It is recommended to do site surveys with the built-in tools in the VoWiFi VoWiFi Handset.

This provides a true measurement of the RF environment based upon the radio of the VoWiFi
Handset. Wireless analysers may be used to provide additional assistance during a site survey.

7.2 Scan the Channels

To be able to use the site survey functions in the VoWiFi VoWiFi Handset, it must be configured
correctly.

Default configuration for the VoWiFi Handset is to use channels 1, 6 and 11. If the VoWiFi
Handset is intended for site survey use, scanning all channels will be limited to 1, 6 and 11.

The table is upgraded regularly, starting with scanning channel 1, then 6 and last 11. In
between, the VoWiFi Handset is in sleeping mode. The VoWiFi Handset consults this table
when making roaming decisions.

It is possible to scan all 802.11b/g/n channels, or scan all 802.11a/n channels by setting the
parameter 802.11b/g/n channels or 802.11a/n channels to “All”, respectively.

For 802.11b/g/n channels, it is strongly recommended to set back the VoWiFi Handset to
“1,6,11” before normal use. For 802.11a/n channels, it is strongly recommended to set back the
VoWiFi Handset to “UNII-1” before normal use.

The World mode regulatory domain will also affect which channels that may be used. To scan
channels 1-11 it is recommended that the VoWiFi Handset is configured so the “World mode
regulatory domain” parameter is set to “USA”. If also scanning of channels 12 and 13 is of
interest use value “ETSI”.

There are three ways of scanning channels:

• Scan all channels

• Scan a specific channel

7.2.1 Scan all Channels

This gives a filtered list of the channels in the SSID found during the scan.

1 There are two options to access the Site Survey Tool meny:
• If the VoWiFi Handset has been factory reset or not configured; in idle mode, enter
“40022“, select “Site survey tool“.
2 Select “Scan all channels”.
3 Select the SSID to display the associated AP.
4 Select an AP to display information such as SSID, Channel, MAC address, Beacon
period, QoS, and Privacy.

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7.2.2 Scan a Specific Channel

This gives a list of all the APs found on that channel in the specified SSID.

1 There are two options to access the Site Survey Tool meny:
• If the VoWiFi Handset has been factory reset or not configured; in idle mode, enter
“40022“, select “Site survey tool“.
2 Select “Scan selected channel“.
3 Enter the channel to be scanned.
4 Select an AP to display information such as SSID, Channel, MAC address, Beacon
period, QoS, and Privacy.

7.3 Range Beep

The range beep function enables a beep to be played whenever the VoWiFi Handset experiences
a filtered field strength of below the configured value (default -70 dBm) from the currently
associated access point. Since the value is filtered, sudden drops in field strength caused by the
environment, for example walking through a door into a room, will be delayed, thus it is
important to walk slowly through the site to cover all weak spots.

7.3.1 Configurable RSSI Threshold

The RSSI threshold of the VoWiFi Handset is set to -70 dBm (default). In the site survey menu
there is the possibility to change the RSSI threshold. This is useful if a specific area is designed
to have another coverage level than -70 dBm.

1 There are two options to access the Site Survey Tool meny:
• If the VoWiFi Handset has been factory reset or not configured; in idle mode, enter
“40022“, select “Site survey tool“.
2 Select “Range beep level”.
3 Enter the new RSSI threshold and press “OK”.

7.3.2 Range Beep on a Configurable RSSI Threshold

A beep is played when the signal goes below the selected threshold.

1 There are two options to access the Site Survey Tool meny:
• If the VoWiFi Handset has been factory reset or not configured; in idle mode, enter
“40022“, select “Site survey tool“.
2 Select “Range beep“.
3 Select one of the following:
• On - Activates the range beeps
• Off - Deactivates the range beeps

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8 VoWiFi Handset Internal Web Administration Page

The internal web administration page for the VoWiFi Handset makes it possible to:

• Troubleshoot the VoWiFi System.

• View statistics

8.1 Access the Handset´s Internal Web Administration page

In a web browser, enter the VoWiFi Handset´s IP address to access the internal web
administration page for the VoWiFi Handset. The IP address can be found in the VoWiFi
Handset´s menu (Settings >Device info >Network info).

8.1.1 System Setup View

In the System Setup view, the following are shown:

• Software version
• MAC address
• Coder
• SNTP server
• Local time
• Uptime

3. Figure

Figure 3. The information view

Enter administration user name and administration password to access further pages.

Default user name and password for an administrator:

• User name: admin

• Password: changeme

Note: If the user name or password is forgotten, it can be changed in the WinPDM. See 8.2.2
Change password via the WinPDM on page 29.

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Show Detailed Information

Click the Detailed info link. The following information are shown (see figure 4):

• IP address
• Subnet mask
• Default gateway

4. Figure

Figure 4. Internal Web Administration Page - Detailed Information

8.1.2 Troubleshoot View

1 In a web browser, enter the VoWiFi Handset´s IP address to access the internal web
administration page for the VoWiFi Handset. The IP address can be found in the VoWiFi
Handset´s menu (Settings >Device info >Network info).
2 Click the “Troubleshoot“ button.
3 If needed, enter administration user name and administration password to access further
pages.
Default user name and password for an administrator:
• User name: admin
• Password: changeme

In the Troubleshoot view, the following can be shown (see figure 5 on page 29):

• Syslog
• Error log
• Voice statistics
• WLAN connectivity statistics

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5. Figure

Figure 5. Internal Web Administration Page - Troubleshoot view

8.2 Change Administration Password

The administration password can be changed either via the internal Web Administration page or
via the WinPDM.

8.2.1 Change password via the VoWiFi Handset´s Internal Web Administration page

1 In a web browser, enter the VoWiFi Handset´s IP address to access the internal web
administration page for the VoWiFi Handset. The IP address can be found in the VoWiFi
Handset´s menu (Settings >Device info >Network info).
2 Click the “Password“ link.s
3 In the User field, enter the new user name .
4 In the Password field, enter the new password.
5 Confirm the new password and click the “Change“ button.

8.2.2 Change password via the WinPDM

1 Open the WinPDM.

2 Select Device > General.
3 In the Administration user name field, enter user name.
4 In the Administration password field, enter password.

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9 Administration

9.1 Admin Menu Tree

The VoWiFi Handset has a hidden menu for system administrators. The Admin menu contains:

• Software and hardware information

• WLAN, network, system information
• Site survey tool
• Network setup menues
• Factory reset option

To activate the Admin Menu, select Menu > Setting and press 40022.

The following figure shows the menu tree for the Admin menu in the VoWiFi Handset.
Figure 6.

• Device info —> • Software

• Hardware
• WLAN info
• Network info
• TFTP info

• Site survey tool —> • Show RSSI —> • On

• Off

• Scan all channels —> • Select

• Rescan

• Scan selected channel —> • [Channel]

• Range beep —> • On

• Off

• Range beep level —> • [Level]

• Network setup —> • Network name —> • [Network]

• IP addresses —> • Favour Alcatel DHCP

• Only use Alcatel DHCP
• Use any DHCP
• Static IP —> • Phone IP
• Subnet mask
• SSID —> • [SSID] • Default gateway
• Primary DNS IP
• TFTP
• Security mode —> • Open
• WEP
• WPA-PSK/WPA2-PSK

• Syslog —> • Syslog mode —> • On

• Off

• Syslog server IP —> • [IP address]

• Factory Reset —> • Yes

• No

Figure 6. Admin Menu in the VoWiFi Handset.

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9.2 LED indications

The following table shows the LED indications that are used for the VoWiFi Handset.

LED indication Description

None Switched off.
Green, fixed Handset fully charged and in charger.
Green, flashing, slow Switched on, but not in charger.
Orange, fixed Charging
Orange, flashing Low battery
Red, fixed Software error. Service needed.
Red, flashing Very low battery
Red, flashing, slow: No network connection.

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10 Troubleshooting
This section contains information on how to solve common operational problems, and
information on warnings you may receive.

Go through the following lists if you encounter any problems. If this checklist does not solve the
problem, contact the system administrator.

If other users have similar problems, there may be a system error.

10.1 Fault Symptoms

If any of the following Fault Symptoms occur, follow the instructions below.

Fault Probable cause Action or comment

The display stays dark Low battery level or faulty Charge the battery. If the VoWiFi
VoWiFi Handset. Handset does not work after charging,
contact the system administrator.
There is no ring signal “Ringer off“ icon is on, or Press and hold the Mute key, or
ringer volume is set to increase volume (in the VoWiFi
silent, or faulty VoWiFi Handset, select Settings > Sound &
Handset. Alerts > Volume) or contact the
system administrator.
Connected call but no IP adressing fault, or 1) Note the IP address of the VoWiFi
sound or one way sound muted or bad speaker/ Handset. Turn the VoWiFi Handset
microphone off and ping the IP address. If
something is found, the problem is an
IP address conflict.
2) Check if the VoWiFi Handsets are
muted.
3) Use a headset to eliminate bad
speakers/microphone.
Voice quality is bad Increased traffic load or 1) Check if QoS is working in both
interference. directions. Voice traffic should be
prioritized on both the LAN and the
WLAN.
2) Connect to other phones (wired,
analogue or external) to determine if
it is the other end that may cause bad
quality.
3) Do a site survey and check for
areas with under/over coverage and
other interfering 802.11 systems.
4) Do a network performance test to
ensure the wired LAN/backbone has
adequate capacity.
5) Use a spectrum analyser and look
for non 802.11 interference.

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Fault Probable cause Action or comment

Battery life is bad DTIM might not be set 1) Check “Beacon interval” and
correctly. “DTIM” settings in the AP.
U-APSD is not used. 2) Verify the coverage, since low
Cisco/Ekahau location signal strength will make the VoWiFi
client settings needs to be Handset to constantly search for other
changed. APs and thereby consuming more
power.
3) Use a sniffer and check the amount
of broadcast traffic that is transmitted
on the WLAN.
4) Check if correct models of the
chargers are used.
5) Verify with another battery.
6) If the system is supposed to use U-
APSD for voice calls check the voice
power save mode parameter in the
WinPDM.
7) If using Cisco/Ekahau location
client, change the settings.

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10.2 Display Information

The following error messages can be shown in the VoWiFi Handset display:

Display shows Probable cause Action or comment

No network. The VoWiFi Handset is out The beeps can be stopped with the
(The VoWiFi Handset of coverage, mute button. Then go into range.
beeps once a minute with a or faulty VoWiFi Handset. Note: When re-entering the coverage
low tone followed by a The VoWiFi Handset area it can take a couple of minutes
high tone (during max 30 cannot find the wireless before the VoWiFi Handset
minutes). If the vibrator is infrastructure with settings automatically has registered into the
enabled, it vibrates after matching those configured system.
the last beep.) in the VoWiFi Handset. If this does not work, contact the
system administrator.
1) Check the SSID. The SSID
configured in the VoWiFi Handset
must be identical to the SSID
configured in the system
infrastructure.
2) Check the security settings. The
security settings, that is,
authentication and encryption must
match the settings in the system
infrastructure.
3) Check for 802.11d multi regulatory
domain settings. The VoWiFi Handset
(software version 2.x.x) must be able
to detect in which country it is located
to use the correct channel and
transmit power settings. Later
versions have a parameter specifying
if 802.11d should be used or not. This
is provided by the infrastructure
according to the 802.11d standard.
4) Check which channels are used.
The VoWiFi VoWiFi Handset uses by
default channel 1, 6 and 11. If the
infrastructure is configured to use any
other channel, change it to use only 1,
6 and 11 as this is the recommended
setting.
5) Check that the correct Network (A,
B, C or D) setting is selected.
SERVICE NEEDED Faulty VoWiFi Handset. Select the reset option on the middle
Parameters corrupt soft key. If this is not available or the
problem persists send the VoWiFi
Note: This display Handset for service.
message is only shown in
English.
Enter PIN code Phone lock is activated. Enter the required PIN code. If the
PIN code has been lost, enter a new
PIN code via the WinPDM or do a
factory reset via the WinPDM.

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Display shows Probable cause Action or comment

Battery low, charge now The battery level is low. Charge the VoWiFi Handset, or
replace or charge the battery.

10.3 Troubleshooting from the VoWiFi Handset Internal Web Administration Page
It is possible to view statistics for Voice and WLAN connectivity and to create debug and error
logs from the internal web administration page. The logs and the statistics can then be
interpreted by your supplier.

1 In a web browser, enter the VoWiFi Handset´s IP address to access the internal web
administration page for the VoWiFi Handset. The IP address can be found in the VoWiFi
Handset´s menu (Settings >Device info >Network info).
2 Click the “Troubleshoot“ button.
3 If needed, enter administration user name and administration password to access further
pages.
Default user name and password for an administrator:
• User name: admin
• Password: changeme

In the Troubleshoot view, the following can be shown (see figure 7 on page 35):

• Debug log
• Error log
• Voice calls statistics
• WLAN connectivity statistics

7. Figure

Figure 7. Troubleshoot page

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Appendix A: Working with Templates

This section describes how to manage templates when using the WinPDM.

When creating a template in the WinPDM, the templates must be identical to avoid that the
template’s parameters override each other when synchronising the VoWiFi Handset with
WinPDM.

A template can simply be copied between WinPDM.

A.1 Create a Template

1 Open the WinPDM.
2 Select the “Templates“ tab and open the menu “Template > New...“. The New Template
window is opened.
3 Select the corresponding device type and parameter version that matches the software
version installed on the VoWiFi Handset. Give the template a descriptive name.

The parameters that are not part of the template will be left unchanged on the VoWiFi Handset.
The parameter version of an installed VoWiFi Handset is visible under the Numbers tab or the
Devices tab.

4 Click “OK“.
5 Select the checkbox of each parameter that you want to be part of this template and enter
the proper value.
6 Click “OK“ to save the template.

A.2 Export a Template

1 Open the WinPDM.
2 Select the “Templates“ tab.
3 Select the template to be exported.
4 Select “Template“ > “Export“. Alternatively, right-click the template and select
“Export...“. The Export templates window is opened.
5 Give the template (*.tpl) a descriptive name and click “Save“.

See also A.3 Import a Parameter File.

A.3 Import a Parameter File

The parameter version file (*.def) the template is based on, must have been imported to the
WinPDM to be able to import the template later on. If the parameter file is not imported, do as
follows:

1 Open the WinPDM.

2 Select “File“ > “File management“.
3 Select the “Parameter definition“ tab.
4 Click “Add“. The Import files window is opened.
5 Locate the parameter file (*.def), or the package file (*.pkg) where the parameter file is
inlcuded. Ask supplier.
6 Click “Open“ to import the file.

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A.4 Import a Template

1 Open the WinPDM.
2 Select “File“ > “Import“ > “Templates...“. The Import templates window is opened.
3 Locate the template to be imported.
4 Click “Open“ to import the template.

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Index
A
Audio adjustment ................................................ 20
C
Certificate............................................................ 19
Certificates ............................................................ 7
Clear lists ............................................................ 21
F
Factory reset........................................................ 11
H
Headset configuration ......................................... 21
I
Installation ............................................................ 6
L
LED indications .................................................. 31
P
WinPDM ............................................................... 3
Profiles ................................................................ 21
T
TFTP ................................................................... 10

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