akmrashedj@gmail.
com Al Rigga, Dubai, United Arab Emirates +971568924828
A K M Rashed Jahan
SENIOR IT SUPPORT ENGINEER
[email protected] Al Rigga, Dubai, United Arab Emirates +971568924828
ProleE aE SseD
Seeking a position in Information Technology as Technical Support Engineer, that would Nationality
best utilize my skills and enthusiasm to make a signi&cant contribution v add .alue to an Jangladeshi
organizationCMollaborate with team and xanagers to complete the task in time with the ability Date / Place of birth
to disco.er issues, resol.e defects and ensure client e-pectations are met with highq uality /1M/9M1987
supportC Vamalpur,Jangladesh
mpyeonpEt HisD orn kLseeD
Senior IT Support Engineer, Optimal Track, Dhaka System InstallationsOUpM
July 2021 — September 2023 grades
• As an IT Support Engineer, I helped manage the daily internal helpdesk operations
of a fast scaling startup including internal desktop support of all laptops and qardwareOSoftware Testing
desktops.
System Integration
• Ensured employees have the hardware and software they need to be productive
while maintaining an environment that is secure.
Created and ConPgured
• Created, updated and maintained document workHows, user resources, and IT
3NABs
processes. Enforced IT policies including security, email, accounts, passwords, and
compliance. Technical Support
• qandles the deployment, monitoring, maintenance, development, upgrade and
support of all IT systems, including telecommunications, email, pcs, operating Wicrosoft FfPce
systems, hardware, software, mobile devices, peripherals and ofPce e-uipment.
• ;rovides onMsite and remote endMuser services, including help desk and technical Customer Service
support services.
Betworking
IT Support Engineer, Mesh Technologies Ltd, Dhaka
January 2014 — January 2021 Remote Desktop
• ;rovided 1st line technical supportx answering support -ueries via ticketing tool,
phone, and email. Fperating Systems
• Waintain a high degree of users service for all support -ueries and adhere to all
Social Wedia Wanagement
service level agreement.
• Respond to in-uiries from clients and help them resolve any hardware or software
problems.
gStudSuED
• WodiPcations, eLchange account setup and modiPcation and managed largeMscale
English
Ple shares.
• (orking knowledge of vmware vsphere client including working remotely with
Jengali
desktop and servers.
• ;rovides onMsite and remote endMuser services, including help desk and technical
qindi
support services.
Senior System Engineer, Unitech Telecom Service Provider, Dhaka
January 2011 — December 2013
• Ericsson Wicrowave Nink )Wini Nink TB0 installation, commissioning and ;AT.
[email protected] Al Rigga, Dubai, United Arab Emirates +971568924828
• Ericsson RJS )Radio Jase Station0 )2216,22/6, 6/12,61/20 installation,
commissioning and ;AT.
• qave Strong Supervision on new site installation.
• ELpert Fn Fperating Site Waster and JER )Jit Error Ratio0 Tester.
Project Engineer, Universal Engineering & Technology Company Ltd., Dhaka
March 2010 — December 2010
• quawei Wicrowave Nink )RTB 6//,9//0 installation, commissioning and ;AT
• quawei JTS )Jase Transceiver Station0 )A;WG/,G9//,G/120 installation,
commissioning and ;AT.
• BSB )Bokia Siemens Betwork0 JTS )|leLi ED E0 installation, commissioning and
;AT.
• qave Strong Supervision on new site installation. ELpert on Fperating Site Waster
and JER )Jit Error Ratio0 Tester
mcdCS sot
Master of Business Administration, University of Asia Paci5c,
Dhaka,Bangladesh
April 2012 — March 2014
C ;A is 2.98 on a scale of 4
Bachelor of Science in Electrical & Electronic Engineering, Stamford University
Bangladesh, Dhaka,Bangladesh
May 2005 — August 2009
C ;A is G.49 on a scale of 4
RodrDED
IELTS, Score 9 out of K
fEVErEtCED
Md walam PatVary
mdkalam///[email protected] +971551548677
sDSHk S dD
:isa Type Employment
November 2023 — November 2025
