®

ENG

Acrylic Spa Owner’s Manual

For Customer Service and Technical Support, please contact us at:

[Link] or 1-800-787-6649

READ AND FOLLOW ALL INSTRUCTIONS

Unit is IPX5 Compliant

 Congratulations on your purchase!

Your new spa will bring you years of

enjoyment and relaxation.

Please take the time to familiarize yourself with the safety precautions,
operational procedures, routine water maintenance and cleaning
so that your spa will provide a
healthy environment for all your bathers.

Enjoy!

2
 Contents

Important Safety Instructions and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Prepare for Your New Spa
Plan the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Prepare a Good Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Identifying the Spa’s Electrical Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Electrical Installation (240 V 60HZ North America) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
GFCI Wiring Diagram (240 V 60HZ North America). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
GFCI Wiring Diagram (230 V 50HZ Europe) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Operating Your Spa
Filling and Starting Up Your Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Priming the Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Topside Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Operational and Energy Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Personal Settings (Jets, Air Controls, Diverters, Waterfalls). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Maintaining Spa Water Quality
Testing and Adjusting Spa Water . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chemical Balance, Ozonator, Sanitation, Filtration, . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Filter Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Vacation Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Chemical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Maintenance Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Cleaning and Care
Draining Your Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cleaning Your Spa . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Removing and Reseating the Pillows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Spa Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Sound System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Winterizing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Troubleshooting
Water Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Operational Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Control Pack Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

CONTACT INFORMATION
For customer service, please call 1-800-787-6649

Strong™ Spas
3204 Point Township Drive, Northumberland, PA 17857 USA

The manufacturer reserves the right to make product modifications and enhancements without notice.
Specifications and dimensions are approximate and for reference only.
Customer Service 1•800•787•6649 3
Important Safety Instructions and Warnings

READ AND FOLLOW ALL INSTRUCTIONS

To reduce the risk of injury, do not permit children to use this
product unless they are closely supervised at all times.

! !
Warning: Children should not use Warning: Do not use drugs or alcohol
spas or hot tubs without adult supervi- before or during the use of a spa or
sion. hot tub, to avoid unconsciousness and
Avertissement: Ne pas laisser les enfants possible drowning.
utiliser une cuve de relaxation sans surveillance. Avertissement: Pour éviter l’évanouissement

!
et la noyade éventuelle, ne prendre ni drogue ni
alcool avant d’utiliser une cuve de relaxation ni
Warning: Do not use spas or hot tubs
quand on s’y trouve.
unless all suction guards are installed to

!
prevent body and hair entrapment.
Avertissement: Pour éviter que les cheveux Warning: Pregnant or possibly preg-
ou une partie du corps puissent étre aspirés, ne nant women should consult a physician
pas utiliser une cuve de relaxation si les grilles before using a spa or hot tub.
de prise d’aspiration ne sont pas poutes en Avertissement: Les femmes enceintes, que
place. leur grossesse soit confirmée ou non, devraient

!
consulter un médecin avant d’utiliser une.

!
Warning: People using medications
and/or having an adverse medical his- Warning: Water temperature in ex-
tory should consult a physician before cess of 38°C may be injurious to your
using spa or hot tub. health.
Avertissement: Les personnes qui prennet Avertissement: Il peut etre dangereux pour la
des medicaments ou ont des problemes de sante de se plonger dans de l’eau a plus de
sante devraient consulter un medicin avant d’ 38°C.

!
utiliser une cuve de relaxation.

!
Warning: Before entering the spa or
Warning: People with infectious dis- hot tub, measure the water tempera-
eases should not use a spa or hot tub. ture with an accurate thermometer.
Avertissement: les personnes at- Avertissement: Avant d’utiliser une cuve de
teintes de maladies infectieuses ne devraient relaxation mesurer la température de l’eau á
pas utiliser une cuve de relaxation. l’aide d’un thermométre précis.

! !
Warning: To avoid injury, exercise Warning: Do not use a spa or hot tub
care when entering or exiting the spa immediately following strenuous exer-
or hot tub. cise.
Avertissement: Pour éviter des blessures, Avertissement: Ne pas utiliser une cuve de
user de prudence en entrant dans une cuve de relaxation immédiatement aprés un exercise
relaxation en sortant. fatigant.

SAVE THESE INSTRUCTIONS

4
 Important Safety Instructions and Warnings

READ AND FOLLOW ALL INSTRUCTIONS

To reduce the risk of injury, do not permit children to use this
product unless they are closely supervised at all times.

! !
Warning: Prolonged immersion in a HYPERTHERMIA
spa or hot tub may be injurious to your Hyperthermia occurs when the inter-
health. nal temperature of the body reaches a
Avertissement: L’utilisation prolongee d’ une level several degrees above the normal body
cuve de relaxation peut etre dangereuse pour la temperature of 37°C. The symptoms of hyper-
sante. thermia include:

!
1) Unawareness of impending hazard;
2) Failure to perceive heat;
Warning: Do not permit or use elec-
3) Failure to recognize the need to exit the spa
tric appliances (such as a light, tele-
or hot tub;
phone, radio or television) within 1.5
4) Physical inability to exit the spa or hot tub;
meters of spa or hot tub.
5) Fetal damage in pregnant women; and
Avertissement: Ne pas placer d’appareil élec-
6) Unconsciousness and resulting in the danger
trique (luminaire, téléphone, radio, téléviseur,
of drowning.
etc.) á moins de 1.5 meters de cette cuve de

!
relaxation.

!
Warning: The use of alcohol or drugs
can greatly increase the risk of fatal hy-
Caution: Maintain water chemistry in
perthermia in hot tubs or spas.
accordance with the manufacturer’s in-
Avertissement: La consommation d’ alcool
structions.
ou de drogue augmente considerablement.
Attention: La teneur de l’eau en matiéres dis-

!
soutes doit étre conforme aux directives du
fabricant.

!
Warning: The appliance is not to be
used by persons (including children)
Caution: In order to avoid a hazard
with reduced physical, sensory or men-
due to inadvertent resetting of the
tal capabilities, or lack of experience and knowl-
thermal cut-out, this appliance must
edge, unless they have been given supervision
not be supplied through an external switching
or instruction.
device, such as a timer, or connected to a cir-
duit that is regularly switched on and off by the
utility.

SAVE THESE INSTRUCTIONS

Customer Service 1•800•787•6649 5
Prepare for Your New Spa

Prepare for Your New Spa

Most cities and counties require permits for exte- Consider Spa Use
rior construction and electrical circuits. In addition, How you intend to use your spa will help you
some communities have codes requiring residential determine where you should position it. For exam-
barriers such as fencing and/or self-closing gates on ple, will you use your spa for recreational or thera-
property to prevent unsupervised access to the peutic purposes? If your spa is mainly used for family
property by children. See codes, page 7. Your local recreation, be sure to leave plenty of room around
code enforcement officer can provide information it for activity. If you will use it for relaxation and
on which permits may be required and how to ob- therapy, you will probably want to create a specific
tain them prior to the delivery of your spa. mood around it.

Prepare a Good Foundation Climate, Privacy and View

Damage caused by an inadequate or improper Place the spa near a house entry if you live in a
foundation is not covered by the [Link] snowy or rainy environment so you have a place to
spa owner is responsible for providing a proper comfortably change clothes. Consider seasonal
foundation. Place the spa on a solid, level founda- changes, too. Bare trees don’t provide much privacy.
tion. If you are installing the spa indoors (not rec- And don’t forget to think of your neighbors’ view of
ommended), pay close attention to the flooring you, and your view of your neighbors.
beneath it. Choose flooring that will not be dam-
aged or stained. If you are installing your spa on an Keep Your Spa Clean
elevated wood deck or other structure, consult a In planning your spa’s location, consider a location
structural engineer or a contractor to ensure the where there is a clean path to and from the house.
structure will support the weight of 150 pounds per Use a mat at the spa’s entrance to encourage
square foot. An adequate drainage system has to be bathers to clean their feet before entering your spa.
provided to deal with overflow water.

!
Allow for Service Access
Plan the Best Location If you are installing your spa near a wall or with any
SAFETY FIRST type of structure on the outside, such as a gazebo,
Do not place your spa within 10 feet (3 m) remember to allow a minimum of 18” access for
of overhead power lines. service.

6
 Prepare for Your New Spa

Identifying the Spa’s Electrical Components

Locate Electrical Pack Part
Number and Model Number
on the metal plate mounted on out-
side of spa panel.

Balboa Pack Usage Description and Settings Suggested Wire(s)

GFCI Size* Required
Model No. 1 pump spa 240V #6 AWG
6-1000, 6-1001, 6-1002, 6-1010, 6-1011, 6-1012, 6-1100, 6-1101, or 40 AMP Copper
6-1102, 6-1110, 6-1111, 6-1112 1-pump spa + blower
(Pump on hi + heat)

Model No. 2 pump (one 2-speed & one 1-speed) 240V #6 AWG
6-2001, 6-2002, 6-2011, 6-2012, 6-2101, 6-2102, 6-2111, 6-2112, (Pump on hi + heat) 50 AMP Copper
or
2 pump spa + blower
Model No. 3 pump spa 240V #6 AWG
6-3001, 6-3002, 6-3011, 6-3012, 6-3101, 6-3102, 6-3111, 6-3112, or 60 AMP Copper
6-4001, 6-4002, 6-4011, 6-4012, 6-4101, 6-4102, 6-4111, 6-4112 3 pump spa + blower
or
4 pumps
Model No. GS500 (L1, N1) 1 pump European Spa 230V #6 AWG
5-100, 5-1000 13 AMP Copper
5-101, 5-1001

Model No. GS500 (L1, N1, L2, N2) 1 pump European Spa 230V #6 AWG
5-100, 5-1000, 5-1010, 5-1100, 5-1110 40 AMP Copper
5-101, 5-1001, 5-1011, 5-1101, 5-1111

Model No. GS520SZ (L1, N1, L2, N2) 2 pump European Spa 230V #6 AWG
5-2001, 5-2003, 5-2011, 5-2013, 5-2101, 5-2103, 5-2111, 5-2113 40 AMP Copper
5-3001, 5-3003, 5-3011, 5-3013, 5-3101, 5-3103, 5-3111, 5-3113

Certifications:
Spas, US:
ETL #101138129TOR-001B
Spas, Europe:
CE #3180220
Spa Covers:
ASTM #F1346

*Note: GFCI is required. Suggested size will ensure proper operation. Exact Rating will appear on unit’s metal ID Tag.

Customer Service 1•800•787•6649 7

Prepare for Your New Spa

240 Volt Electrical GFCI and Wiring Requirements

Installation
• The power supplied to the spa must be on a dedi-
cated GFCI protected circuit as required by
ANSI/NFPA 70 with no other appliances or lights

!
(North America 60hZ) sharing the power.
WARNING: • Use copper wire with THHN insulation. Do not
The electrical circuit must be installed use aluminum wire.
by an electrical contractor and ap-
• Use the table on the next page to determine your
proved by a local building or electrical
GFCI and wiring requirements.
inspector. Customer must provide a disconnect
in the fixed wiring. • When NEC requires the use of wires larger than
Failure to comply with state and local codes #6 AWG, install a junction box near the spa and
may result in fire or personal injury and will be use #6 AWG wire between the junction box and
the sole responsibility of the spa owner. the spa.
Improper installations present • Wire runs over 85 feet must increase wire gauge
hazards which can result in personal to the next lower number.
injury or property damage and void the war- • Means for disconnection must be incorporated in
ranty on the spa. the fixed wiring in accordance with the wiring
rules.
Spa jumpers and dip switches are
preconfigured for a 240V installation.
Testing the GFCI Breaker
Test the GFCI breaker prior to first use and periodi-
• All 240V spas must be permanently hardwired to
cally when the spa is powered. To test the GFCI
the power supply. See US wiring diagram on page
breaker follow these instructions
9, European wiring diagram on page 10.
1. With spa operating, press the TEST button on the
• Spas must be wired using this procedure. Any vari-
GFCI. The GFCI will trip and the spa will shut off.
ance from these instructions will void your war-
ranty and may result in serious injury. 2. Reset the GFCI breaker by switching the breaker
• When installed in the United States, the electrical to the full OFF position, wait a moment, then turn
wiring of this spa must meet the requirements of the breaker back on. The spa should have power
National Electric Code, ANSI/NFPA 70-2008 and again.
any applicable local, state, and federal codes.

Point of Entry for Electric Service

Installations can vary greatly from spa to spa, there-
fore the manufacturer does not have any pre-deter-
mined entry points for electrical service. The
installer will need to determine the best point of
entry, and create an entry point. Any of the 4 walls
or the spa base can be drilled through to make this
access point. Prior to drilling, be sure that there are
no components on the interior of the cabinet that
will possibly be damaged or in the way while making
the hole. The manufacturer recommends that some
form of moisture barrier is used at the hole to pre-
vent water from entering the spa. As long as all the
above criteria are met, this will in no way void the
warranty that is included with the spa.

8
 Prepare for Your New Spa

GFCI Wiring Diagram (North America 240V 60hZ)

!
WARNING:
House Breaker Box The electrical circuit must be installed by an electrical con-
tractor and approved by a local building or electrical inspec-
OFF OFF OFF OFF OFF tor. Failure to comply with state and local codes may result in fire or
personal injury and will be the sole responsibility of the spa owner.
Customer must provide a disconnect in the fixed wiring.
ON ON ON ON ON Improper installations present hazards which can result in per-
RED (HOT) sonal injury or property damage and void the warranty on the spa.
BLACK (HOT)

WHT BOTTOM VIEW OF

GRN TYPICAL G.F.C.I.
ON

OFF
G.F.C.I. Breaker Box

FRONT VIEW OF TYPICAL G.F.C.I.

RED (HOT)
FROM SPA
BLK (HOT)
FROM SPA
ON

OFF WHT

WHT
WHT (NEUTRAL)

FROM SPA
GRN (GROUND)

RED (HOT)
BLK (HOT)

GRN (GROUND)

Neutral
4:45&. #09

LOAD LOAD 8)5

OUT OUT
WHT

(BLK) (RED)
USE COPPER
WIRE MIN 6 AWG

Hot

#-,
240V
Hot
BLK (HOT)

RED (HOT)

3&%
GRN (GROUND)

Ground
WHT

(3/ SPA CIRCUIT BOARD

240V
N THESE WIRES GO
THREE WIRE
& GROUND L1 TO THE PC BOARD
CONTROL CIRCUIT
L2
GRND

Customer Service 1•800•787•6649 9

 Prepare for Your New Spa

GFCI Wiring Diagram (European 230V 50hZ)

Systems with PCB Rev B Only
For Certified Electrical Personnel reference ONLY!
Note: A residual current device with a tripping current rated not more than 30 mA has to be installed
in addition to local requirement. Customer must provide a disconnect in the fixed wiring.
Protective device for power connection must be on all phase conductors based on local requirements.

Single Service, TN and TT Electrical Systems

3 Wires (1 Line + 1 Neutral + 1 Protective Earth)
Protective Earth wire 6mm2 minimum
(Green/Yellow) must be connected to system ground
terminal as marked.

This option is configured and shipped as the default.

All equipment (pumps, blower, and heater) runs on

service line L1.

Systems using only 1 DIP switch (A10) for heat disable:

• For 1 x 16 Amp Service:
DIP Switch A10 must be ON.
• For 1 x 32 Amp Service:
Set DIP Switch A10 such that total system amperage
draw never exceeds rated service input.

Systems using multiple DIP switches for heat disable:

•Refer to Switchbank settings on inside cover of
pack.

Note: A residual current device with a tripping current rated not more than 30 mA
has to be installed in addition to local requirement. Customer must provide a disconnect in the fixed wiring.
Protective device for power connection must be on all phase conductors based on local requirements.

Dual Service, TN and TT Electrical Systems

5 Wires (2 Lines + 2 Neutrals + 1 Protective
Earth)
Protective Earth wire 6mm2 minimum
(Green/Yellow) must be connected to system ground
terminal as marked.

The heater runs on service line L1, while all other equip-
ment, such as pumps and blowers, run on service line
L2.

Completely remove the white wire from J26 and J32.

Note: J32 and J25 are electrically identical. The white
wire may be attached to either terminal before removal.

Systems using only 1 DIP switch (A10) for heat disable:

• DIP Switch A10 must be OFF.

Systems using multiple DIP switches for heat disable:

•Refer to Switchbank settings on inside cover of
pack.

10
 Prepare for Your New Spa

For Certified Electrical Personnel reference ONLY!

230 Volt - Single service 1x16 - 20 AMP Breaker

230 Volt - Double service 1x32 - 40 AMP Breaker
Electrical Connections
L1 These wires go to
Two Wire & Earth L2 the PC Board Control
(Also known as Ground) Circuit.
GRND
Earth/Ground = Green & Yellow wire
L1 = Positive/Live = Brown wire
L2 = Negative/Neutral = Blue wire

PLEASE CHECK YOUR LOCAL BUILDING CODES AND ONLY USE A CERTIFIED ELECTRICIAN TO
INSTALL ANY ELECTRICAL COMPONANTS TO YOUR SPA.
Substitute these common HOT, NEUTRAL, EARTH GROUND colors for your countries standard.

240V/50hZ 29 – 36 Amp draw, depending on model.

Customer Service 1•800•787•6649 11

Operate Your Spa

Filling and Starting

1. Place spa on an approved surface and have it
properly wired by a licensed electrician.
2. Remove exterior spa panel near Service Access
Side label by inserting a flathead
5. Remove the filter(s) (and weir and basket, if
screwdriver at bottom edge of
equipped) from filter chamber. Photos may vary
resin panel and prying out or by
from your particular spa model
prying out decorative plugs on
6. All of our spas are winterized using a biodegrad-
UltraTec panels and unscrewing screws or un-
able antifreeze incase a spa were to sit idle in cold
screwing decorative metal threaded fasteners on
weather prior to initial use. Use a garden hose to
panels.

3. Make sure white plumbing unions are secure and

did not loosen during shipping. There will be 4
unions on a 1-pump spa; 6 unions on a 2-pump
spa. Hand-tighten any loose unions.

PRESSURE
rinse your spa with regular tap water. The hose
UNION should be placed over jets and filter canister to
push out any remaining antifreeze. Fill the foot
well only and drain using the guidelines stated in
the “Draining Your Spa” section. Repeat this step if
SUCTION water draining out does not appear to be clear.
UNION
7. Place a garden hose in the filter chamber and fill
your spa with regular tap water to 2” higher than
the highest jet (excluding neck / shoulder jets).
There is also a provided fill line indicator near
your filter area. If the water is too high, it will
overflow when people enter the bathing area. If
the water is too low, air will enter through the fil-
ter and possibly cause airlock or even damage to
the unit over time.
4. Open all gate 8. Install the filter(s) (and weir and basket, if
valves in the equip- equipped) into the filter chamber.
ment area. Before
operation, these 9. Once the water is at the correct level , turn on
valves must be in the power at the GFCI breaker.
the UP/OPEN po- Note:When the power is turned on, the controls will per-
sition and have form a diagnostic check for a few [Link] com-
plastic clips in- plete, the spa will automatically operate at filter speed
serted. Never run and continue heating until water reaches 100ºF.
the spa with the 10. If water does not flow from jets when the pump
gate valves closed is running, there could be an air pocket. See next
or without water page, Priming the Pump, for methods of removing air
circulating for any pockets from the pump(s)
period of time.

12
 Operate Your Spa

Priming the Pump To remove a large air lock within the pump:

1. Turn off power at the breaker.

Sometimes air can become trapped in the pump
while filling the [Link] will know this has happened 2. Remove the spa panel closest to the pump.
when after you have filled and started the spa, the
pump does not [Link] will hear the pump op- 3. Loosen the white Pressure Union on top of the
erating, but no water will be moving. The pump will pump by hand or with a strap wrench. When air is
not work properly while air is trapped in it. Con- bled out, tighten the union, turn breaker on and
tinuing to operate the pump in this way will set the pump on high speed.
cause damage.

New spa owners often have difficulty the first time

they start their spa and the pump fails to prime. This
can be frustrating, but these simple instructions can
help you.

To remove small air bubbles trapped in the

pump.

1. Turn the spa on and wait for PR (Priming Mode)

to appear on the topside display.

2. Press the JETS1 button to turn on the

pump and let it run for 10 seconds. The
pump should be running on low speed.

3. Press the JETS1 buttons again and let the pump

run on high speed for 10 seconds.

4. Press the JETS1 button again to turn off the

pump. The pump should be left in the off position
for 10 to 15 seconds.

5. Repeat steps 1 through 4 until water is flowing

through all the jets and all air is removed from the
plumbing.

Customer Service 1•800•787•6649 13

Operate Your Spa

Topside Control Panels been running for at least 2 minutes. “ST” will be dis-
played momentarily when you switch into Standard
Mode. The temperature is constantly displayed when
System Settings in Standard Mode. This is the best mode to use dur-
When your spa is first actuated, it will go into Prim- ing COLD weather.
ing mode, indicated by “Pr.” The Priming mode will
last for less than 5 minutes (press a Temperature Economy Mode heats the spa to the set temper-
button to skip Priming Mode) and then the spa will ature only during fil-
begin to take temperature readings, followed by the Ec Ecn ter cycles or if the
heater test cycle. After completed, the heater will temperature falls to 20
turn on, heat the spa and maintain the water tem- degrees below set temperature. “EC” will display
perature in the Standard mode. solid when temperature is not current, and will al-
The start-up temperature is set at 100°F/37°C. ternate with temperature when temperature is cur-
The last measured temperature is constantly dis- rent. This is the best mode to use during WARM
played on the LCD. Note that the last measured weather.
spa temperature displayed is current only when the Sleep Mode heats the spa to the set temperature
pump has been running for at least 2 minutes. only during filtration
Maximum Temperature is set at 104ºF/40ºC cycles. “SL” will display
SL SLP solid when tempera-
as required by UL/CSA.
Minimum temperature is 80ºF/26ºC. ture is not current, and will alternate with tempera-
ture when temperature is current, but only within
Note: If the spa is currently in a heating or filtration 20 degrees of your set temperature.
cycle the primary pump will only switch between high
and low. It cannot be turned off until the heating or fil-
tration cycle is completed. Freeze Protection
If the temperature sensors detect a drop to below
Preset Filter Cycles 44°F/6.7°C within the heater, the pumps will auto-
The first filter cycle matically activate to provide freeze protection. The
F2 FIL begins 6 minutes after equipment stays on until 4 minutes after the sensors
the spa is energized. detect that the spa temperature has risen to
The second filter cycle begins 12 hours later. The 45°F/7.2°C or higher.
default filter time is 2 hours. Recommended setting
is F2.

Example: In a 12 hour period (1 cycle), a setting of F2

means 2 hours of filtration on, 10 hours of filtration off.
You may choose F2, F4, F6, F8 or c (continuous).
To program, press a temperature button, then “Jets”.
Press a temperature button to adjust. Press “Jets” to
exit.

Mode
Mode is changed by pressing a temperature button,
then pressing the “Light” button.
Standard Mode is programmed to maintain the
desired temperature.
ST STD Note that the last
measured spa temper-
ature displayed is current only when the pump has

14
 Operate Your Spa

One-Pump Spas One-Pump + Blower Spas or

Two-pump (2-speed + 1-speed)

Jets
Touch the “Jets” button once to turn the main Jets
2-speed pump on or off, and to shift between low
Touch the “Jets” button to turn the main 2-speed
and high speeds. If left running, the low speed of the
pump on or off, and to shift between low and high
pump will automatically turn off after 2 hours, and
speeds. If left running, the low speed of the pump
the high speed will automatically turn off after 15
will automatically turn off after 2 hours, and the high
minutes.
speed will automatically turn off after 15 minutes.

Lights Boost
Press the Light button on the topside control panel The “Boost” button will operate the blower pump, if
to turn the spa light on. If your spa has perimeter equipped, or the 1-speed pump.
LED lights, they will also light up at the same time as
the spa light. LEDs operate in four modes. The mode Lights
is changed by turning the light off and then immedi- Press the Light button on the topside control panel
ately back on to turn the spa light on. If your spa has perimeter
1. Fading: The lights will cycle through all the LED lights, they will also light up at the same time as
colors in this order: White, Cyan, Magenta, Blue, the spa light. LEDs operate in four modes. The mode
Chartreuse, Green, Red is changed by turning the light off and then immedi-
2. Color Locked: This cycle offers a hard color ately back on
change without fading. 1. Fading: The lights will cycle through all the colors
3. Quick Color Change: Each time you press the in this order: White, Cyan, Magenta, Blue, Char-
button, you advance to the next color. treuse, Green, Red
4. Flashing white: The LED lights will flash white. 2. Color Locked: This cycle offers a hard color
change without fading.
3. Quick Color Change: Each time you press the
“WARM / COOL” Buttons button, you advance to the next color.
To display the Set Temperature, press either the 4. Flashing white: The LED lights will flash white.
“WARM” or “COOL” button once. The LCD will
begin to flash the set temperature. If you want to “Temp” Button
increase or decrease the desired temperature, press To display the Set Temperature, press the “TEMP”
the “WARM” or “COOL” button accordingly. Once button once. The LCD will begin to flash the set
at the desired temperature, allow a few seconds for temperature. To change the set temperature press
the flashing to cease. Your Set Temperature has now the “TEMP” button again prior to the flashing timing
been successfully set. out. The temperature will go either up or down. To
change the temperature in the opposite direction
Control Pack Codes See pages 32-34. wait for the LCD to stop flashing. Press the “TEMP”
__________________________________________ button again to resume the LCD flashing screen, and
then press the “TEMP” button. Once at the desired
temperature, allow a few seconds for the flashing to
cease. Your Set Temperature has now been set.
Control Pack Codes See pages 32-34.
______________________________________

Customer Service 1•800•787•6649 15

Operate Your Spa

Two-Pump Spas and Three-Pump Spas and

Two-Pump + Blower Spas Two-Pump + Blower Spas

Jets 1
Touch the “Jets 1” button once to turn pump 1 on
or off, and to shift between low and high speeds. If
Jets 1
left running, the low speed of the pump will auto- Press the “Jets 1” button once to turn pump 1 on or
matically turn off after 2 hours, and the high speed off, and to shift between low and high speeds if
will automatically turn off after 15 minutes. equipped. If left running, the pump will turn off after
a timeout period. The pump 1 low speed timeout on
Jets 2 some systems may be as long as 4 hours.
Touch the “Jets 2” button once to turn pump 2 on On non-circ systems, the low speed of pump 1 runs
or off and to shift between low and high speeds. If when the blower or any other pump is on. It may
left running, pump 2 will automatically turn off after also activate for at least 1 minute every 30 minutes
15 minutes. to detect the spa temperature (polling) and then to
Option (if equipped) heat to the set temperature if needed, depending
upon mode. When the low speed turns on automat-
This button is used to turn on the blower/pump in 3
ically, it cannot be deactivated from the panel; how-
pump spas. This is 1-speed only and will turn off au-
ever, the high speed may be started.
tomatically after 15 minutes.
Jets 2 (optional on some systems)
Lights Press the “Jets 2” button once to turn pump 2 on or
Press the Light button on the topside control panel off. If left running, the pump will turn off after a
to turn the spa light on. If your spa has perimeter timeout period.
LED lights, they will also light up at the same time as
the spa light. LEDs operate in four modes. The mode Jets 3 (optional on some systems)
is changed by turning the light off and then immedi- Press the “Jets 3” button once to turn pump 3 on or
ately back on off. If left running, the pump will turn off after a
1. Fading: The lights will cycle through all the colors timeout period.
in this order: White, Cyan, Magenta, Blue,
Yellow/Green, Green, Red
Blower (optional on some systems)
2. Color Locked: This cycle offers a hard color 1-speed operation: on/off; If left on, the blower will
change without fading. automatically turn off after a timeout period.
3. Quick Color Change: Each time you press the Lights
button, you advance to the next color. Press the Light button on the topside control panel
4. Flashing white: The LED lights will flash white. to turn the spa light on. If your spa has perimeter
LED lights, they will also light up at the same time as
“WARM / COOL” Buttons the spa light. LEDs operate in four modes. The mode
is changed by turning the light off and then immedi-
ately back on
Control Pack Codes 1. Fading: The lights will cycle through all the colors
See pages 32-34. in this order: White, Cyan, Magenta, Blue,
__________________________________________ Yellow/Green, Green, Red

16
 Operate Your Spa

2. Color Locked: This cycle offers a hard color Standby Mode (“Drain Mode”). In this case, press
change without fading. any other button to exit. System will revert to pre-
3. Quick Color Change: Each time you press the vious mode after 1 hour.
button, you advance to the next color.
4. Flashing white: The LED lights will flash white. Control Pack Codes See pages 32-34.
__________________________________________
Cool/Warm
Press the “Cool” or “Warm” button once to display

Operational and
the set temperature. Each time either button is
pressed again, the set temperature will increase or

Energy Tips
decrease depending on which button is pressed.
After three seconds, the LCD will automatically dis-
play the last measured spa temperature.
[Link] Valves – air and water con-
Mode
This button is used to switch between Standard,
trols on the top of spa
Economy, and Sleep modes. Press “Mode” to enter a. Average to Cold Climate - When not in the
mode programming, press “Cool” to cycle through spa, make sure the valves are turned off. All these
to desired mode (LCD flashes until confirmed), then valves will inject a certain amount of air into the
press “Mode” to confirm selection. water which causes a cooling effect. Therefore
your spa will have to heat more often and cost
Standard mode maintains the desired tempera- more money to operate.
ture. Note that the last measured spa temperature b. Hot Climate – Hot tubs are only designed to
displayed is current only when the pump has been heat up and maintain temperature, therefore hot
running for at least 1 minute. “Std” will appear on climate can actually make a spa over heat. In
the display momentarily when you switch into Stan- these areas, the control valves can be left open all
dard Mode. the time to help cool the spa down.
Economy mode heats the spa to the set tempera-
ture only during filter cycles. “Ecn” will appear solid [Link] Settings – Time and Duration
when the temperature is not current and will alter- a. Filter settings
nate with the temperature when the temperature is i. Filter times - To set your filter time, simply
current. power your spa on at desired filter start time.
Pressing “Jets 1” while in Economy mode puts the If you power the spa up at 8:00am, it will filter
spa in Standard-In-Economy mode, (“SE”) which at 8:00am and 8:00pm daily until the power is
operates the same as Standard Mode, then reverts turned off and on again.
to Economy Mode automatically after 1 hour. Dur- 1. Savings – if your electric provider offers dif-
ing this time, pressing “Cool” or “Warm” followed ferent rate per KWH (peak / off-peak) then
by “Light” will revert the mode to Economy immedi- you will want your filter time to take place
ately. during off-peak time.
2. Cooling a Spa – if you are experiencing over
Sleep mode heats the spa to within 20°F (11°C)
heating with your spa, have the spa filter
of the set temperature only during filter cycles.
during cooler times of the day, and leave the
“SLP” will appear on the display until mode is
control valves opened like mentioned prior.
changed.
ii. Filter setting F2,F4,F6,F8,and FC = filter
Standby Mode constantly
Pressing “Cool” or “Warm” followed by “Blower” 1. The factory setting is F2, which means the
or “Jets 2” or “Aux” will turn off all spa functions spa will filter 2 hours for every 12 hour pe-
temporarily. This is helpful when changing a filter. riod. 4 hours total per day. Since we use a
Pressing any button exits Standby mode. On some large primary pump for your filtration, it
systems the “Jets 1” button will control the pump in moves a lot of water quickly. Therefore we
recommend you keep your filtration at no

Customer Service 1•800•787•6649 17

Operate Your Spa

more than F4, anything longer will just the spa to freeze
waste electricity and in warm climates the 4. Tests show a 50%+ reduction in energy con-
spa may overheat. sumption when compared to standard
mode
3. Heating Modes – Standard, Economy,
and Sleep 4. Steam Loss / Venting Around Spa Cover
a. 4 Button Controllers Only - These options a. It is normal to see an occasional burst of steam
are not always unlocked from the factory, and from around the cover due to pressure releasing
may require a settings change. Attempt to change from a high to low area. However heat loss can be
the mode several times prior and if no results a greatly impacted by use of the spa
dip switch will need changed. i. Control valves should be turned off when
b. Standard – St, Std getting out of the spa in a cool climate.
i. Standard is the default setting, and you are 1. Air injects from the cabinet and enters into
in standard mode if none of the other setting the water area. That air not only will cool
codes show up the cabinet area, but will also greatly in-
1. Temperature will be at or near desired tem- crease the pressure under the cover and
perature constantly cause more steam to release.
2. Pumps turn on at regular intervals to check ii. Surfaces are different for all spas, and cov-
and maintain temperature ers may provide a better seal is spun differently.
3. Best to use at startup of spa, it will heat 1. If the folding seam goes over the controller
until desired temperature is reached area, often more steam will be able to es-
4. Best to use in cold climates cape. Try to position the cover so that the
5. Most costly to operate fold seam goes over the wider top surface
c. Economy – Ec, Ecn areas on the adjacent sides.
i. Economy is the power saving alternative for
regular heating, you will know that you are in Proper Spa Cover Use
economy by the code displayed. If the pump is Important! Keep the spa covered when not in use!
running the current temperature and code will • Covered spas will use less electricity in maintaining
alternate on the display. your set temperature.
1. Spa will only heat during filter period • Covering your spa will protect your spa’s finish
2. Temperature will remain close to desired, from the sun’s ultraviolet rays.
but it will drop between filter periods • You are required to keep the spa covered to main-
3. If users can get in a routine, filter period tain warranty coverage.
should overlap the usage time by a half • Covering your spa helps prevent children from
hour. This will have spa temperature closest drowning in the spa. See the photo for instructions
to the desired temperature. on mounting the locks and how to lock and unlock
a. Example, if using the spa at 8:00 have spa the cover.
filter from 6:30 – 8:30. • In addition, while a soft spa cover is rigid, it is not
4. Best used in mild to warm climates designed to support any weight. Therefore, as a
5. Tests show a 20% reduction in energy con- safety precaution and to preserve the life of your
sumption when compared to standard cover, you must not sit, stand, or lie on it, nor
mode should you place objects of any kind on top of it.
d. Sleep – Sl, SLP
i. Sleep is considered a vacation heater setting,
and will maintain your spa water at the most
affordable price
1. Spa will only heat during your filter period
2. The water temperature may drop up to 20
degrees below your desired temperature
3. Will work in all climates, and will not allow

18
 Operate Your Spa

Personal Settings amount of water flow

through the other section of
Jets jets, rotate the handle to the
right (clockwise).
Most jets in your spa are ad-
justable. Rotating the face of an
adjustable jet to the left
(counter-clockwise) will increase
the amount of water flow
through the jet. Rotating the face
of an adjustable jet to the right (clockwise) will de-
crease the amount of water flow through the jet.

Neck jets can

be turned on
_________________________________________
and off using
the nearby
water on/off Water Feature Controls (if equipped)
knob. Some spas in-
clude waterfalls
Blower jets are not adjustable, and/orwater
but can be turned on and off using columns. In-
the Aux or Option button on crease or de-
your Control Panel. crease the flow
of the waterfall using the 2” water on/off knob
_________________________________________ nearest the water feature.
_________________________________________

Air Controls
Water Columns (if equipped)
Air controls are
IMPORTANT!
the 2” knobs
When spa session is over,
located around
and before cover is closed,
the top of your
these water features
spa. Each one
MUST be turned off
will let you add
using the water control
a mixture of air with the jet pressure. This is accom-
knob nearest the feature
plished by rotating the air control knob to the left
or water will continue to
(counterclockwise) to increase the amount of air-
run through them, potentially
flow through the jets. To decrease the amount of air-
causing draining of your spa,
flow through the jets, rotate the handle to the right
depending on how long they
(clockwise).
are left on.
_______________________________________
Diverter Knobs (if equipped)
Diverter knobs are 3” knobs located around the
top of your spa. They allow you to divert water
through jets from one side of the spa to the other,
or in most cases from floor jets to wall jets. This is
accomplished by rotating the diverter knob to the
left (counterclockwise), decreasing the amount of
water flow through a section of jets. To increase the

Customer Service 1•800•787•6649 19

Maintaining Spa Water Quality

Testing and rosive to the equipment and can cause staining of

Adjusting Water
the spa shell.

The recommended calcium hardness is

150 - 200 ppm.
As the owner of a spa, it is important that you main- If the CH is too low, add liquid hardness increaser.
tain your spa water and keep your spa equipment in
excellent condition. To do so, you must first balance If the CH is too high, dilute the spa water with soft
your spa water. water or, if this is not available, add stain and scale
defense.
Chemical Balance When the CH is balanced, it normally remains sta-
You will need to test and adjust the chemical bal- ble, although adding soft water or very hard water
ance of your spa water. Although this is not difficult, will raise or lower the CH level.
it needs to be done regularly.
Balancing the pH
There are 2 types of testing methods:
The pH level is the measure of the balance between
• The reagent test kit is a method which provides a
acidity and alkalinity.
high level of accuracy. It is available in either liquid
or tablet form. The recommended pH is 7.2 - 7.6.
• Test strips are a convenient testing method com-
monly used by spa owners. If the pH is too low, it can cause corrosion of metal
fixtures and the heating element.
Balancing the Total Alkalinity
If the pH is too high, it can cause scaling by allowing
Total alkalinity (TA) is the measure of the total
metals or minerals to form deposits and stain spa
levels of carbonates, bicarbonates, hydroxides, and
surfaces.
other alkaline substances in the water. TA can be
considered a pH buffer. It is the measure of the
ability of the water to resist changes in pH level. 8.2
Too alkaline, Decrease the
8.0 pH level.
The recommended total alkalinity is causes scaling
80 - 120 ppm. 7.8
7.6
If the TA is too low, the pH level will fluctuate
Ideal balance 7.4
widely from high to low. Low TA can be corrected
by adding alkalinity increaser. 7.2
7.0
If the TA is too high, the pH level will tend to be Too acidic,
Increase the
too high and may be difficult to bring down. High TA 6.8 pH level.
causes corrosion.
can be corrected by adding pH decreaser. 6.6

When the TA is balanced, it normally remains

stable, although adding water with high or low Ozone
alkalinity will raise or lower the TA level. Ozone is a natural purifier. Chemically known as
O3, it is produced from simple oxygen molecules in
Balancing the Calcium Hardness our atmosphere. Ozone is produced in nature from
lightning during electrical storms and from ultravio-
Calcium hardness (CH) is a measure of the total
let rays from the sun. It forms our protective ozone
amount of dissolved calcium in the water. Calcium
[Link] spa’s ozone generator is designed to du-
helps control the corrosive nature of the spa’s
plicate this natural sanitizer. Ozone breaks down
water and is why soft water is not recommended.
and oxidizes oils, suntan lotions, sweat, urea, etc.
The low calcium content of soft water is very cor-
from spa water more effectively than commercial

20
 Maintaining Spa Water Quality

oxidizers. Ozone works with chlorine or bromine need to shock the water. Shocking the water helps
systems in your spa to destroy bacteria and viruses remove burned-out chemicals, bacteria, and other
and will do so more effectively. Ozone only leaves organic material from your spa’s water and im-
simple oxygen in the water as a by-product. proves your sanitizer’s effectiveness.

If your spa is equipped with an ozone generator it Do not use chlorinating shock, which will dam-
will automatically produce ozone, but it cannot be age your spa’s jets and pump seals. Only use oxi-
used as the sole means of maintaining safe spa dizer shock. It is an easy way to maintain chemical
water. You must select and use a spa chemical sani- plans.
tizer in addition to your ozone generator. The ozone For best results use the directions below.
generator is a wearable, non-warranty item and it Add oxidizer shock:
needs to be replaced approximately every 2 years. • If sanitizer level temporarily reads low
• After heavy bather loads
Sanitation • If water has a strong odor
You will need to decide which chemical sanitizer
Spa must be running with all of the jets on high for
you wish to use, regardless of the presence of an
30 minutes with the cover open. If necessary, repeat
ozonator. Spa owners with an ozonator still need to

!
oxidizer shock in 30 minute intervals.
use a chemical sanitizer. Sanitizers kill bacteria and
viruses and keep the water clean. A low sanitizer
The manufacturer does hereby claim
level will allow microbes to grow quickly in the spa
no responsibility or liability for use of
water. Use either bromine or chlorine as your sani-
and quantities of the chemicals used.
tizer or a non-chlorine/non-bromine sanitizer. All
Read and follow all label instructions.
work well when maintained regularly. Consult your
spa dealer for the right decision with regards to Do not use third-party salt-based systems in
your lifestyle and spa usage. your spa! Damage caused by salt-based sys-
tems that have not been factory installed will
This manual will cover general chlorine sanitation
not be covered under your warranty.
only.

If Using Chlorine as a Sanitizer

Filtration
Cleaning your filter regularly is the easiest and most
• Do not use Trichor tablets or liquid chlorine.
effective single thing you can do to keep your water
• Once a week, check the chlorine level using either
clear. A clogged or dirty filter will cause the heater
a test strip or a reagent kit. Refer to product for
and pump to work harder than they need to, possi-
the ideal range.
bly causing them to fail. The spa’s heating system will
• Monitor chlorine levels of the spa water weekly.
only function with the proper amount of water flow
Note that chlorine dissipation rate will be faster at
through the system.
higher water temperatures and slower at lower
temperatures.
• When you add chlorine, make sure no bathers are Filter Cleaning
in the spa, open all jets and run the spa at high The filter is the part of your spa that removes the
speed with the cover open for at least 30 minutes. debris from the water and needs to be cleaned on a
regular basis to maximize your spa’s filtering per-
If Using Bromine as a Sanitizer formance and heating efficiency.
Bromine is a very effective sanitizer that produces In addition to spraying off the filter weekly to re-
low chemical odors. Unlike chlorine, it can break move surface debris, your filter should be deep
down bacteria and other impurities to a safe level cleaned periodically to dissolve scale and particles
with a low burn-out rate. that get lodged deep within the filter fibers and im-
pede the filtration process. Even if the filter looks
Shocking the Water clean, scale and particles can clog the fibers and pre-
In addition to using a chemical sanitizer, you may

Customer Service 1•800•787•6649 21

Maintaining Spa Water Quality

vent water from flowing through the filter resulting

in the most common spa problem – no heat, caused
Vacation Care
by a dirty filter. You can leave your spa unattended for up to two
weeks if you follow these instructions.
We recommend you clean your filter once a month
and replace it once every 6 months or as necessary. • ALWAYS lock your cover using the cover locks if
1. Remove the filter by turning it counterclockwise, you plan to be away from home and the spa is filled
unscrewing the bottom threads, then pulling it up with water.
and out. • Follow the water quality instructions starting on
2. Place the dirty filter into a bucket of water deep page 20.
enough to cover the filter. Add 8 oz of liquid filter • Shock the water (add either chlorine or bromine
cleaner to the bucket of water. sanitizer).
3. Soak the filter for a minimum of 24 hours. • When you return, check water chemistry and ad-
4. Spray pleats of the filter with a water hose. just accordingly.
5. Reinstall the filter.
Tip: Keep a spare filter to use in the spa while the dirty If you will not be using your spa for longer than 14
filter is being deep cleaned. days and a spa maintenance service is not available,
we strongly recommend you drain or winterize your
spa. See page 26 for Winterization Procedure.

Chemical Safety
Read and follow all printed instructions listed on
! WARNING!
Never mix chemicals together.

!
bottles and packages. Failure to follow chemical di-
rections may result in serious injury, sickness, or
even death. Do not allow chemicals to come in
contact with skin, eyes or clothing.
Add chemicals to the center of the spa with the Remove and wash clothing that may
pump running. Make sure the water is heated. Never have been exposed to chemical contact prior

!
add chemicals to cold water, as this will effect chemi- to wearing them again.
cal action. Also, never add chemicals directly into the

!
skimmer. Inhaling or ingesting chemicals will
cause serious injury, sickness, or even

!
WARNING! death.
Never add chemicals to your spa

!
while bathers are in the spa! Chemicals must be stored com-
pletely out of the reach of children in
Do not exceed chemical dosages as an area that is well vented, cool, and
recommended on chemical bottles dry. Failure to provide a proper area for

!
and packages. chemical storage may result in serious injury,
sickness, fire explosion and even death. Do
Never change chemical brands or not store your chemicals inside the equip-
types without completely draining, ment area of your spa.
flushing and thoroughly cleaning the
spa and cover first.

22
 Maintenance Schedule

Maintenance Schedule
Each time you refill the spa
• Follow the Filling and Starting procedure, sections 7-10 on page 12.

Prior to each use

• Test the spa water using either test strips or a reagent test kit.
Adjust chemical levels as necessary.

Once a week
• Test the spa water using either test strips or a reagent test kit.
Adjust chemical levels as necessary.

Once a month
• Deep clean your spa’s filter.
• Apply spa vinyl cleaner/protectant to vinyl spa soft cover and pillows.

Every 3-4 months

• Drain and clean your spa with non-abrasive cleaner.
• Polish shell with acrylic surface cleaner.
• Follow the Filling and Starting procedure, sections 7-10 on page 12.

Once a year*
• Replace filter cartridge(s) if the pleats appear frayed or damaged.
*May require more frequent replacement, depending on use.

Every 2 years
• Replace your ozonator.

Customer Service 1•800•787•6649 23

Cleaning and Care

Draining Your Spa 5. Allow the spa to dry completely.

Your spa should be drained every 3-4 months, and IMPORTANT: Do not use any of these products on spas
refilled with fresh tap water. The following is the rec- full of water. Only apply to clean, cool, dry surfaces. In-
ommended method for draining your spa. correct product usage may cause water issues.

1. Turn off the power at the breaker. Resin Spa Surface

2. Remove filter. For normal care and cleaning, use a soft cloth or
3. Your drain valve is located inside the spa cabinet sponge with soap and water. Rinse well and dry with
on the Service Access Side. a soft, clean cloth.
4. Locate hose ending with the 3/4 inch hose shut-
off valve. • Clean grease, oil, paint and ink stains with iso-
5. Hook up the female end of a garden hose to the propyl (rubbing) alcohol. Rinse well and dry with a
drain fitting. soft, clean cloth.
6. Place the other end of the garden hose where • Never use abrasive cleaners.
you would like the water to drain to. • Do not allow your surface to come into contact
7. Twist the hose shut-off valve counterclockwise to with nail polish, nail polish remover, wintergreen oil
open the drain. (methyl salicylate), dry cleaning solution, lacquer
8. Let spa drain completely, then remove garden thinners, gasoline, pine oil, etc.
hose. • Avoid placing razorblades or other sharp instru-
9. Twist the hose shut-off valve clockwise to close it ments on this surface as they may scratch it. Small
and replace cap. scratches can be removed by buffing lightly with a
clean cloth and using either an automotive polishing
liquid or a toothpaste containing a fine polishing in-
gredient. For deeper scratches, sand the surface
lightly with 400 grit “wet or dry” paper and buff
with fine-grit buffing compound.

Removing and Reseating

the Pillows
You can remove the pillows for cleaning and mainte-
Water drained from your spa is safe to dispose of in nance quickly and easily. This method works for all
your yard, septic system or in a drain. Follow all local/mu- types of pillows.
nicipal codes and regulations for disposal. To attach ‘U’-shaped pillows:

Cleaning Your Spa

Press plugs gently into sockets.
To remove ‘U’-shaped pillows:
Pull gently upward on pillow.
Spa Shell To attach rectangular pillows:
Each time you drain your spa, before you refill it you 1. Hold pillow LOWER than the
should clean your spa shell with a low detergent, final pillow position.
non-abrasive cleaner specifically formulated to clean 2. Drag the pillow UPWARD al-
the spa without damaging its acrylic finish. lowing the BOTTOM of the
bracket to enter the slot in the
1. Spray cleaner directly to the spa’s finish. pillow first.
2. Wipe clean with a soft cloth. 3. As the pillow begins to attach to the bracket,
3. Repeat on heavily calcified areas. press inward on the center of the pillow with
4. Wipe spa thoroughly with a wet sponge, rinsing your fingers.
often in a bucket of clean water. [Link] pillow will snap into place.

24
 Cleaning and Care

• Water damage is not covered by spa manufacturer

or the sound system manufacturer’s warranties.
• The system is water resistant but NOT water-
proof. Take every precaution to keep this system
dry. Water damage is not covered by spa manufac-
turer or sound system manufacturer’s warranties.
1. 2.
Bluetooth Stereo Instructions

1. Locate silver button on

front panel of spa cabinet
exterior.
3. 4.

Spa Cover and Pillows 2. Press silver button and listen for tone. Stereo is in
pairing mode.
Protect spa cover and pillows by applying a spa vinyl
cleaner as part of your monthly maintenance plan. It
is specifically designed to protect spa covers and pil-
lows from chemical and ultraviolet light damage
without leaving an oily residue behind.

Warning: Do not use automotive vinyl protectants on spa

covers or [Link] products are generally oil-based
and will cause severe water clarity issues that are diffi-
cult to correct.

Sound System Feature

(if equipped)
Marine grade stereo options are available. Spas
3. Connect Bluetooth device by scanning for devices
equipped with an audio system are delivered with
and selecting BlueAudio.
the manufacturer’s operating instructions. Also:
• Make sure that hands are dry before use.
4. Pair using code 0,0,0,0

!
AUDIO
EQUIPMENT
RISK OF
ELECTRIC
SHOCK

Customer Service 1•800•787•6649 25

Winterizing and De-Winterizing Your Spa

Winterization Procedure FIGURE 1

Important: Damage caused by improper winterization is not

covered under the manufacturer’s warranty.

1. Turn off power at the GFCI circuit breaker before

draining or servicing your spa.

2. Remove exterior resin panels by inserting a flathead screw-

driver at the bottom edge of the panel and prying out (Figure
1) or by prying out decorative plugs and unscrewing screws FIGURE 2
on UltraTec panels.

3. Attach a garden hose to the drain and open the blue ball valve
(Figure 2). Water will start to drain. You may have some
water left in the spa shell that did not drain. Remove it with a
wet-vac or by hand with a small cup.

Water drained from your spa is safe to dispose of in your yard, septic
system or in a drain. Follow all local/municipal codes and regulations
for disposal.

4. Loosen all large white unions from heater and pump(s) to let
excess water drain from the lines (Figure 3). Your spa may GATE VALVE/CLIP
have more than one pump. Be sure to follow winteriza-
tion procedures for each pump and all unions. A one-
pump spa has 4 unions; a two-pump spa has 6.
UNION
5. After the spa has drained, you MUST also use a wet-vac to re-
move the water from the lines by vacuum/suction. Water left
in the lines and jets will freeze and damage them. FIGURE 3
To adequately clean out the lines, place the wet-vac for 10-15
seconds over: each drain (Figure 4); each union (Figures 5 and
6); each jet face (Figure 7); each suction (Figure 8); and the fil-
ter cavity (Figure 9). See filter removal procedure.

6. Tighten all unions and make sure all gate valves are open with
clips insatalled (Figure 3).

7. Pour a gallon of spa antifreeze into the top of each pump (Fig-
FIGURE 4
ure 10) and a gallon into the filter cavity (Figure 11).

8. Replace all exterior panels.

9. Close your spa cover.

FIGURE 5

26
 Winterizing and De-Winterizing Your Spa

FIGURE 9 Important: Damage caused by

improper winterization is not
covered under the manufac-
turer’s warranty.

If you have any questions,

FIGURE 6 please call Technical Support at
1-800-787-6649.

You may also wish to contact a

professional to perform these
services for you.

FIGURE 7 FIGURE 10

FIGURE 11

FIGURE 8

De-Winterization Procedure
1. Fill the spa’s footwell with water.
2. Drain the spa to clear the antifreeze out of the spa. See page 24. Draining Your Spa, for procedure.

Water drained from your spa is safe to dispose of in your yard, septic system or in a drain. Follow all local/municipal
codes and regulations for disposal.

Customer Service 1•800•787•6649 27

Troubleshooting Water Quality Problems

Problem Probable Causes Possible Solutions

Water is cloudy • Dirty filter • Clean the filter

• Inadequate or improper sanitizing • Run jet pumps and clean filter
• Oils, lotions, organic matter • Add sanitizer
• Old water • Shock spa with sanitizer
• Adjust pH or alkalinity to balance
• Drain and refill spa

Algae • pH too high • Shock spa with Sanitizer.

Adjust pH
• Sanitizer too low • Shock spa with sanitizer and maintain
good sanitizer level

Organic buildup or scum • Oils, dirt in spa water • Wipe off scum ring using a clean rag. In
ring around spa extreme cases, you may need to drain,
clean and refill your spa.

Water odor • Organics • Shock spa with sanitizer

• Inadequate or improper sanitizing • Add sanitizer
• pH too low
• Adjust pH to balance

Chlorine odor • Chloramine level too high • Shock spa with sanitizer
• pH too low • Adjust pH to balance

Musty odor • Algae or bacteria • Shock spa with sanitizer. If problematic

or visible, you may need to drain, clean
and refill your spa.

Eye irritation • pH too low • Adjust pH to balance

• Sanitizer too low • Shock spa with sanitizer and maintain
good sanitizer level

Skin irritation or rash • Unsanitary water quality • Shock spa with sanitizer and maintain
• Free chlorine level too high (above good sanitizer level
5 ppm) • Allow level to drop naturally to below
5 ppm before using spa

Stains • Total alkalinity and/or pH are too • Adjust total alkalinity and/or pH
low • Use stain and scale inhibitor
• High amounts of copper or iron in
water

Scale • Calcium content of water is too • Adjust total alkalinity and pH. If needed,
high. Total alkalinity and pH are too drain spa, scrub off scale, then refill and
high. balance water.
• Use stain and scale inhibitor

28
 Troubleshooting Operations

Symptom Possible Cause(s) Possible Solution(s)

POWER
System does not work Power is turned off Reset spa
Control pad and spa No electrical power to spa Turn on or reset the GFCI circuit breaker.
equipment do not operate If this does not solve the problem, have a
qualified electrician check the electrical
service.
The 30A fuse has blown Contact customer service
The spa does not turn off Spa is trying to heat up Check the temperature setting is in
Standard mode
Spa is in filter cycle Normal. No adjustment necessary
Spa is in Standard mode Check setting
Control panel displays a An error may have occurred See diagnostic messages on pages 32-34 for
message message code meanings
GFCI breaker trips repeatedly Improper wiring to spa or GFCI breaker is Consult with a qualified electrician
defective
There is a defective component on spa Contact customer service

HEAT
Spa does not heat Check mode. Set to Standard or Ready See control panel instructions on pages 14-
18.

Water level is too low Add water to correct level

No electrical power to spa Turn on or reset the GFCI circuit breaker.
If this does not solve the problem, have a
qualified electrician check the electrical
service.
Heater is defective Contact customer service
Gate valve is partially or fully closed Open gate valves. Note: Never operate
your spa with the gate valves closed!

Spa gets warm but not hot Thermostat has been turned down Set control panel to higher temperature
Insufficient filtration time if Sleep or Increase filtration time
Economy mode
Water level is too low Add water to correct level
No electrical power to spa Turn on or reset the GFCI circuit breaker.
If this does not solve problem, have a quali-
fied electrician check the electrical service.

Dirty filter cartridge Clean filter cartridge

Gate valves closed Open gate valves
Spa cover improperly positioned Align spa cover
Spa gets too hot Filtration time is set too long Reduce filtration cycles, especially during
summer months

Customer Service 1•800•787•6649 29

Troubleshooting Operations

Symptom Possible Cause(s) Possible Solution(s)

WATER
Water is not clean For all water clarity problems, see page 28.
High water consumption Very high evaporation due to air valves Shut off air valves and refill as necessary
being open
Low water stream from the jets Running in FILTER mode - slow speed Select high speed jets

Blocked wall suctions or skimmer Clean wall suction/skimmer.

Dirty filter Clean filter and replace
Jets are closed Open jets
Gate valves closed Open gate valves

No water stream from the jets Pump has airlock Remove airlock by priming spa (page 13)
Jets are closed Open jets
Power switched off, system off Reset power
Pump is defective Contact customer service
Pump fluctuations Low water. Check level on skimmer flap
Water leakage from below spa Check the connections and drain hoses Tighten loose connections.

WATER PRESSURE
Jets surge on and off Water level is too low Add water to normal level
Jets are weaker than normal or Jet valves are partially or fully closed Open jet valves
do not work at all
Filter cartridge is dirty See Cleaning the Filter

Air is trapped in the pump Remove airlock by priming spa (page 13)

The suction fittings are blocked Remove any debris that may be blocking
the suction fittings
Gate valve is closed Open gate valves. Note: Never operate spa
with the gate valves closed!

AIR AND JETS

No airstream from the jets Air control not open Open the control
Jet spout opening not fixed properly Check jet spout openings
Jet spout opening missing Check jets and replace as necessary

LIGHT(S)
Standard spa light doesn’t Light bulb has burned out Replace light bulb
work
Lighting system is defective Contact customer service

30
 Troubleshooting Operations

Symptom Possible Cause(s) Possible Solution(s)

PUMP(S)
Pump runs constantly – will Problem with circuit board Contact customer service
not shut off

Noisy pump Water level is too low Add water to normal level
Blocked wall suctions or skimmer Clean the wall suction/skimmer
Damaged or worn-out motor block Contact customer service
Clogged floor suction or skimmer Clean floor suction or skimmer
Leakage of air into suction line Contact customer service
Debris is inside pump Contact customer service
Gate valves are closed Open gate valves. Note: Never operate
your spa with the gate valves closed!

Damaged or worn motor bearings Contact customer service

Improper or defective wiring Contact customer service

Pump turns off during Automatic timer has completed its cycle Start the cycle again
operation
The pump motor is defective Contact customer service

Pump has a burning smell Damaged or worn motor bearings Contact customer service
while running

Pump does not work Power may be turned off Reset power
Pump has overheated Let cool for one hour

Incorrect or faulty wiring of electrical Contact customer service

supply
Switch is off Auto reset after the motor has cooled
down
House circuit breaker tripped or in OFF Reset circuit breaker
position Contact customer service

Motor overload condition Motor overload will reset automatically. If

problem persists, contact customer service
Damaged electrical cord Contact customer service
Pump cord not plugged in Plug pump cord into appropriate receptacle

GFCI tripped or in OFF position Reset GFCI

Customer Service 1•800•787•6649 31

Control Pack Codes

32
 Control Pack Codes

Customer Service 1•800•787•6649 33

Control Pack Codes

34
 Register Your Product

Product Registration
Register your spa online!
Go to [Link] and click on Register.
It is important that you register your product as soon as possible.

IMPORTANT:
Warranty is void if the spa is moved to any location that is not the original ‘Ship To’ address.

Locating the product serial number

The serial number of your spa is located on a metal plate attached to exterior of the spa.
You will need this number to properly register your spa and activate coverage.
Write this information in the space provided below.

Please have the following information ready when registering your spa.

Spa Model: ________________________________________________________________

Spa Serial Number: __________________________________________________________

Date Purchased: ____________________________________________________________

Date Delivered: ____________________________________________________________

Date Installed: ______________________________________________________________

Dealer/Vendor Name ________________________________________________________

Dealer/Vendor Phone Number: ________________________________________________

Dealer/Vendor Address: ______________________________________________________

KEEP THIS PAGE FOR YOUR RECORDS!

Customer Service 1•800•787•6649 35

 For customer service, please call
1-800-787-6649

READ AND FOLLOW ALL INSTRUCTIONS

To reduce the risk of injury, do not permit children to use this
product unless they are closely supervised at all times.

SAVE THESE INSTRUCTIONS

12.7.16