Contingency Theory states that different group situations call for different
leadership styles. Since leaders have a relatively fixed leadership style, an
organization must therefore design job situations to match a leader’s traits in order
to achieve group effectiveness.
Fiedler’s Contingency Theory is one of the first formalized management
theories to demonstrate the importance of selecting leaders based on group goals
and dynamics.
Contingency Theory looks closer at how leadership style impacts group
relationships and outcomes. More importantly, the theory outlines exactly how to
identify and match leaders and groups. While not commonly referenced in modern
workplaces, it’s a key theory underpinning popular leadership training and
management systems like DISC popular in Western corporations today.
In order to achieve group effectiveness, the Contingency Model requires the
following three-step process:
1. Assess a leader’s leadership style;
2. Assess the situation that a leader faces; and
3. Match the situation with the leader’s leadership style.
In order to assess a leader’s leadership style, you must first understand how a LPC
scale works. Then, after analyzing LPC scale results, you can determine a leader’s
leadership style.
How a Least Preferred Coworker (LPC) Scale Works: Assessing
Leadership Styles
The way the LPC scale works is a leader is asked to think of their least preferred
coworker and rate them on numerous bipolar adjectives. For an example of one
adjective, you could select a value between one for “unkind” and eight for “kind”
on an eight-point scale of “kindness.”
After the full scale has been completed, the values are totaled to give an LPC
score, which is then compared to different ranges to tell the individual their
leadership style. The three different leadership styles are:
1. Relationship-oriented;
2. Task-oriented; or
3. Somewhere in-between
How the Contingency Model Can Be Applied
consider a squad of soldiers, which has an unstructured task, a powerful leader,
and (in theory) good leader-member relations. Here, you would want a task-
oriented leader to make decisions and get the group to their objective rather than a
relationship-oriented leader who would waste precious time discussing options
with the group. As stated in Fiedler’s book about the old army adage, “it is better
in an emergency that the leader make a wrong decision than no decision at all.”
Fiedler’s Contingency Model is intuitively accurate and has countless applications
across organizations.