Citrix Administrator Phone: +91 – 8495885784

Rajesh V Email Id: [email protected]

Objective:

A smart and hardworking individual with a focused bent of mind and a drive & passion to
excel in challenges, who believes in giving the best to the organization.

Summary of Experience:

 Over 5.6 Years of experience in Citrix Environment, Azure Virtual Desktop, VMware and
Windows implementation, operations and maintenance of IT infrastructure which
includes implementation, maintenance.
 Successfully migrated over 85 applications from Citrix XenApp 7.6, XenApp 7.15 LTSR
into Citrix Virtual Apps 7.1912 LTSR encompassing 2 distinct geographic locations over
100+ servers and 2 different sites.
 Planned and executed major upgradation to Citrix Virtual Apps and Desktops 7.1912
LTSR from Citrix XenApp and XenDesktop 7.15 LTSR.
 Designed and implemented several process improvements including change
management, Problem management and root cause analysis, Governance scorecard,
Patch, and Inventory management.
 Experience in administering and supporting Citrix XenApp 6.5/7.x, XenDesktop 7.x and
PVS 7.x environments.
 Expertise in deploying and managing monthly MS Patches
 Build and configure, including upgrades, of Citrix XenApp servers
 Monitor and troubleshoot windows applications on the Citrix Farm servers.
 Work with vendors on problem resolution to include Microsoft, citrix and application
vendors.
 Experience in administering and supporting VMware ESXi Servers (6.5/7.0) and Citrix
XenServer (7.X) environments.
 Excellent experience and knowledge with designing installing and implementing
VMware ESX server, VMware virtual center, setting up V-Motion, HA, DRS.
 Expertise on ESXi and ESX Architecture, guest OS installation, setting up of VM priorities,
Cloning and Snapshots
  SCCM based AVDs management, for security & applications patches and deployments,
upgrades, and updates.
 Good in End-User support for AVD environment
 Troubleshoot OS related issues in AVD
 Monitor and troubleshoot windows applications on the Citrix Farm servers.
 Knowledge in Appsense, Netscaler and Powershell scripting.
 Basic knowledge on SCCM
 Performing activities on Server through ILO and On-board Administrator.
 Accessing the HP&IBM Server through enclosure & troubleshoot when required.
 Managing roles with HP Session Allocation Manager (SAM).
 Coordinating with vendors for hardware replacements and other issues globally.
 Ability to manage Incident, Change & Problem Management.
 Provide on-call support to resolve emergency issues outside normal business hours.
 Work with internal technical teams to identify and documents future system
enhancements.
 Regularly interacts with customer and/or functional peer group managers.
 Good team player with excellent interpersonal skills and self-motive.

Educational Qualifications:

 B. Com with 54% from Bangalore University, Bangalore, Karnataka

Professional Experience:

ACPE 09th May 2014 to 09th September 2016 Hinduja Global Solutions.

IT Experience: 5.6 Years

IT Infrastructure Engineer-Citrix 11th June 2021 to 20th August 2021 Maintec Technologies PVT LTD.
Citrix Administrator ,8th November 2021 to 22nd November 2022
TCS (Payroll of: Teamware Solutions), Bangalore.
Assistant Consultant 23rd November 2022 to 3rd March 2023 TCS (Direct Payroll)

Roles and Responsibilities: -

 Administration and monitoring the health of around 300 citrix servers via Citrix
AppCenter console and PowerShell script daily.
 Coordinate with End-User Services team to maintain XenDesktop image updates.
 Upgrade Master image on PVS as per the respective team request and make sure the
image is load balanced on all the PVS servers.
 Performing changes on the server as per Change Management process
 Creating Change Requests as per business requirement
 Building New Citrix servers according to our Business Requirement
  Management of VMware infrastructure for assigned applications.
 Guiding the team on all technical aspects and provide training to meet the expectations.
 Deploy and manage Virtual Desktops, Published Applications and Thin Clients in
global office and manufacturing locations.
 Manage server access rights, policies, and permissions following current standards.
 Responsible to provide high end Technical & Project based support for Azure Virtual
Desktop Infrastructure.
 Help Tier 1 resources to address the Microsoft Azure AVD related issues
 Responsible to investigate causes, tests solutions & suggest solutions in place to reduce
the time taken to resolve the Azure related tickets.
 Manage Azure Active Directory for Azure AVD related systems
 SCCM based AVDs management, for security & applications patches and deployments,
upgrades, and updates.
 Good in End-User support for AVD environment
 Troubleshoot OS related issues in AVD
 Create & Maintain WVD images
 Troubleshoot application related issues in AVD
 Operations & maintenance of Virtual Machines in Azure IAAS
 User Support on various issues through Service now Tickets
 Solving daily users’ issues like Drive mapping issue, Printer mapping issue, Application
launching issue, Server Hung, Session hung, with the ITIL process.
 Escalate and handle escalated issues by taking ownership
 Install and deploy new VMware machines via standard templates
 Monitor storage, ESXi and performance vMotion, storage vMotion
 Take snapshot/clone before performing any maintenance.
 Adding /removing resources (Hard disks/Memory/VCPU) as per requirement.
 Escalate and handle escalated issues by taking ownership

System Engineer, 21st November 2016 to 29th May 2021

WNS Global Services, Bangalore

Roles and Responsibilities: -

 Member of 24/7 support team.

 Maintaining multiple citrix farms including XenApp 6.5/7.15 LTSR, XenDesktop 7.15
LTSR, and PVS 7.15.
 Manage the whole infrastructure of the Citrix XenDesktop including Delivery
Controllers, Provisioning Services, and Storefront servers.
 DDCs and PVS Serves were implemented in three different geographical regions.
 Monitoring the health of around 2000+ vdi machines via citrix studio and director.
 Building New Citrix VMs according to our Business Requirement.

 Managing the ESXi VMs from VCenter Console.

 Performing changes on the server as per Change Management process
 Publishing applications on Citrix farms after coordinating with application owners.
 Providing access on applications which is published through citrix using AD tools.
 Solving Citrix Launching applications issues and also for login issues to the server for
the users
 Administration and monitoring the health of citrix servers via Citrix XenApp App
Center and Citrix Access Management Console daily
 Perform user account management -- add, delete, and changes. Install Citrix Client as
mandatory updates for new image build rollouts
 Responsible for any type of changes like upgrade of software, new software installation,
Publish application in Citrix.
 Created Target Devices using PVS Console and assigning vDisks to them.
 Provide end-user support via telephone, email, remote-assistance and desk-side.
 Reimaged Blades having issues.
 Worked with windows team if there any hardware issue persists in Servers and Blades.
 Configuring Farm settings, ICA Sessions and Policies.
 Installation and configuration of streaming applications.
 Configuration of Health Monitoring alerts on all servers in the farm
 Served as Level2 escalation, providing assistance to level1 technical teams with complex
issues
 Basic Knowledge and trouble shoot of Polices and printers.
 Review the Event Logs for Errors and troubleshooting accordingly.