KOLEJ PROFESIONAL MARA SERI ISKANDAR
SESSION: 3 2023/2024
ASSESSMENT COVER SHEET
SYSTEM ANALYSIS & DESIGN FOR
Course: Code: CSC 2793
BUSINESS
DIPLOMA IN BUSINESS
Program: Semester: DBIT 5A / 5B / 5C
INFORMATION TECHNOLOGY
Assessmen Overall Weightage
ASSIGNMENT 50 40
t Type: Marks: (%):
COURSE LEARNING OUTCOMES (CLO) & ITEMS FOR ASSESSMENT
CLO CLO PLO Assessment Criteria A1 A2 A3 A4 A5 A6
State Domain Domain (C/A/P)
men
t
Perform fact-finding Responding Personal Skills PART 3: ANALYSIS
techniques to (A2) (PLO9) PHASE
discover system 3.1 Requirement
requirements Determination
3.2 Requirement Elicitation
Techniques
3.3 Interview /
3.4 Questionnaire
3.5 Observation
3.6 Document Review
3.7 Research
3.8 Selecting appropriate
techniques
VERIFICATION
Prepared by: Verified by: Verified by: Verified by:
Course Coordinator Subject Matter Expert Copy Editor Head of Department
NURULHAFIZAH BINTI DIANA ANN A/P NOOR AISYAH BT
NOOR FAIZAH BINTI
JUSOH ASETTAMBY MOHD BAHARUDDIN
SIDEK
DATE: 4/1/2024 DATE: 05/01/2024 DATE: 10/1/2024
DATE: 27/12/2023
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KOLEJ PROFESIONAL MARA SERI ISKANDAR
DIPLOMA IN BUSINESS INFORMATION TECHNOLOGY
COURSE NAME : SYSTEM ANALYSIS AND DESIGN FOR
BUSINESS
COURSE CODE : CSC 2793
ACADEMIC SESSION : 3 2023/2024
TYPE OF ASSESSMENT : ASSIGNMENT
DATE OUT : 10 JANUARY 2024
DATE IN : 31 JANUARY 2024
DURATION : 2 WEEKS
CLO 3: Perform fact-finding techniques autonomously to discover system requirements.
(A2, PLO9)
INSTRUCTION TO CANDIDATES:
• Carefully check the submission date and the instructions given with the assignment/project. Late submission
will not be accepted.
• If you are unable to submit your assignment/project on time and have valid reasons such as illness, you may
apply (in writing) for an extension.
• If you use other people’s work or ideas in your assignment/project, kindly reference them using APA system.
Criteria
Personal Details Marks
Evaluation
Achievement Oriented / 15
Name
Autonomous /5
I/D Proactiveness / 20
Number Intrapersonal Skills / 10
Class DBIT 5A / 5B / 5C Total / 50
Lecturer PN. NOOR FAIZAH BINTI SIDEK
I hereby confirm that this assignment is my own work and not copied or plagiarized from any source. I have referenced the
sources from which the information is obtained by me for this assignment.
Signature: _____________________ Date: ____________________
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Fact-Finding for Hospital Information System Development
Scenario:
You have been appointed as a system analyst by a leading hospital, "HealthCare Haven," which operates
multiple facilities across the region. The hospital is committed to improving patient care and operational
efficiency by implementing an Information System tailored to its specific needs. The goal of this system
is to streamline various aspects of healthcare delivery, from patient management to medical records and
resource optimization.
HealthCare Haven Challenges:
HealthCare Haven has identified several challenges it wishes to address through the development of this
Information System:
Patient Management: The hospital faces challenges in efficient patient management, appointment
scheduling, and tracking patient records. There is a need for a system that simplifies these processes
and enhances patient care.
Medical Records: HealthCare Haven currently relies on paper-based medical records, leading to delays
and potential errors in accessing patient information. The hospital aims to transition to an electronic
health records (EHR) system for improved accuracy and accessibility.
Resource Optimization: The hospital wants to optimize resource allocation, including staff scheduling,
equipment utilization, and bed management. An integrated system is required to streamline these
processes and enhance overall efficiency.
Billing and Insurance: HealthCare Haven struggles with manual billing processes and insurance claim
submissions. The hospital seeks a system that automates billing, ensures accuracy, and facilitates
seamless communication with insurance providers.
Your Role:
As a system analyst, your primary responsibility is to gather essential information and requirements that
will inform the development of the Information System. To achieve this, you will conduct fact-finding
activities to gain insights from various stakeholders involved in HealthCare Haven's operations.
Key stakeholders within HealthCare Haven's ecosystem, including but not limited to:
Hospital Administrators
Physicians and Nurses
IT Personnel
Patients
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Insurance Providers
Billing and Finance Team
Medical Records Department
TASK
This is an individual assignment. This assignment is designed to provide learners with the opportunity to
exhibit their abilities in applying fact-finding techniques in the analysis phase of the system development
life cycle (SDLC).
1. Select at least two (2) fact-finding techniques (observation, interview, questionnaires, document
review or research) in your investigation. Give justification for using the techniques and write in
detail how you have applied the techniques.
2. Include all the information gathered from the fact-finding techniques such as interviews,
observations, and surveys into a comprehensive report. Organize the report into sections,
including stakeholder profiles, interview summaries, observations, and key findings.
3. Based on the fact-finding activities, provide recommendations for addressing challenges in
patient management, medical records, resource optimization, and billing processes.
SUBMISSION FORMAT
Your written report should consist of the following:
Cover-page (as provided)
All tasks
References (Make use of APA citation and referencing style)
Appendices (if available)
Note: All evidence of the fact-finding techniques such as images, videos, interview outline, survey form,
documents et cetera MUST be attached together with the report. A suitable format shall be applied up
to the type of evidence.
You may use the information from the secondary sources to enhance your understanding in completing
the tasks for this case study which may include the use of Internet, journal articles and company reports
or other published materials such as pamphlets, newsletters, trade publications and magazines.
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General format:
Font : Arial
Size : 11
Spacing : 1.5
Alignment : Justify
References : APA format
GRADING
The marks will be allocated as below:
1. Achievement Oriented : 15 marks
2. Autonomous : 5 marks
3. Proactiveness : 20 marks
4. Intrapersonal Skills : 10 marks
Total marks : 50 marks (40%)
END OF QUESTION
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RUBRIC FOR ASSIGNMENT (PERSONAL SKILLS) CSC2793 SESSION 3 2023/2024
FACT-FINDING TECHNIQUES (40%)
SUB VERY WEAK WEAK FAIR GOOD VERY GOOD
ATTRIBUTES WEIGHTAGE MARKS
(1 mark) (2 marks) (3 marks) (4 marks) (5 marks)
❑ Basic report with ❑ Able to provide ❑ Able to show fair ❑ Able to provide ❑ Multiple
no evidence weak evidence of evidence of the detailed evidence comprehensive
attached the fact-finding fact-finding of the fact-finding evidence is
1
techniques techniques techniques attached in the
report
Achievement
Oriented
❑ Least articulation ❑ Low articulation ❑ Able to articulate ❑ Sufficiently able ❑ High ability to
of references in of references in the references in to articulate the articulate the
writing using APA writing using APA writing using APA references in references in
citation style (less citation style (use citation style (at writing using APA writing using APA
PERSONAL SKILLS
than 3 at least 3 least 4 citation style (at citation style 2
references) references) references) least 5 (more than 5
references) references)
❑ Demonstrate ❑ Demonstrate ❑ Demonstrate a ❑ Demonstrate a ❑ Always
dependency on tendency to self-reliant self-reliant demonstrate a
others’ guidance depend on others’ attitude in general attitude in most self-reliant
Autonomous in performing a guidance in in performing a situations in attitude in all
1
task performing a task task performing a task situations in
performing a task
❑ Able to basically ❑ Able to ❑ Able to well ❑ Able to well ❑ Able to well
implement 2 implement 2 implement 2 implement implement
Proactiveness techniques to techniques to techniques to varieties of varieties of
(Task 1 & gather gather gather techniques to techniques to
Task 2) requirements requirements requirements gather gather 2
with no detail with details with details requirements requirements
explanation on explanation on explanation with details with details
the techniques the techniques explanation explanation
6
❑ Able to provide ❑ Able to provide ❑ Able to provide ❑ Able to provide ❑ Able to provide
very basic collection of data organized organized and comprehensive
collection of data but less collection of data complete collection of data
2
organized collection of and excellently
data. organized.
❑ Able to list out the ❑ Able to provide ❑ Able to fairly ❑ Able to further ❑ Able to further
findings and basic general discuss the discuss the discuss the
recommendations summary of findings and findings and findings and
Intrapersonal
with no findings and recommendations. recommendations recommendations
Skills
elaborations. recommendations. with supporting with supporting 2
(Task 3)
diagrams/ figures. diagrams/ figures
and include any
best practices
from other
scenario.
SUB-TOTAL / 50
TOTAL MARKS ASSIGNMENT (40%) / 40
