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IndusPsych Chapter15

Stress is defined as the psychological and physical reaction to certain life events or situations called stressors. There are many sources of stress, including personal stressors like fear and resentment, occupational stressors like role conflict and ambiguity, and organizational stressors like person-organization fit and change. Stress can lead to impaired decisions, reduced performance, burnout, and increased absenteeism and turnover. Managing stress involves exercise, diet, reducing smoking, proper sleep, social support, improving coping skills, and reducing life and work demands through measures like easing childcare burdens. Workplace violence can also be a stressor, and employers should implement security measures, employee screening, and management awareness training to reduce this risk.

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Bungabong, Jholyane Avril H.
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163 views2 pages

IndusPsych Chapter15

Stress is defined as the psychological and physical reaction to certain life events or situations called stressors. There are many sources of stress, including personal stressors like fear and resentment, occupational stressors like role conflict and ambiguity, and organizational stressors like person-organization fit and change. Stress can lead to impaired decisions, reduced performance, burnout, and increased absenteeism and turnover. Managing stress involves exercise, diet, reducing smoking, proper sleep, social support, improving coping skills, and reducing life and work demands through measures like easing childcare burdens. Workplace violence can also be a stressor, and employers should implement security measures, employee screening, and management awareness training to reduce this risk.

Uploaded by

Bungabong, Jholyane Avril H.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Chapter 15

Stress Management: Dealing with the Demands of Life and


Work
Industrial-Organizational Psychology (PSY 32012-2)
Stress Defined 1. Job Characteristics
▪ Role Conflict – when our work expectations
o Psychological and physical reaction to certain and what we think we should be doing don’t
life events or situations, which as are called match
stressors ▪ Role Ambiguity – when individual’s job
o Strains – negative and psychological duties and performance expectations are
consequences of stress not clearly defined
o Eustress – occurs when stressors result in ▪ Role Overload – develops when individuals
feelings of challenge or achievement (positive) either feel they lack the skills or workplace
o Inverted-U Theory – optimal level of arousal; resources to complete a task
having little arousal or too much arousal
results to poor performance; moderate results Organizational Stressors
in highest levels
o Distress – when there is too much stress and 1. Person-Organization Fit – how well such
when nothing is done to eliminate, reduce, or factors as your KSAO’s, expectations,
counteract its effects (negative) personality, values, and attitudes match those
of the organization
Predisposition to Stress 2. Change
3. Relations with others
Stress Personalities 4. Organizational politics – self-serving behaviors
o Type A Personality – talk and walk fast, gets employees use to increase probability of
impatient easily and always in a hurry obtaining positive outcomes in the
▪ Characterized by mainly achievement organizations
striving, impatience and time urgency, and Stressors in the Physical Work Environment
anger and hostility
o Type B Personality – more laid-back, relaxed, 1. Noise
and agreeable 2. Temperature
o Neurotics – anxious, often depressed,
pessimistic, and lack hopefulness Stress Caused by Work Schedules

Gender, Ethnicity, and Race 1. Shift work


2. Moonlighting – working more than one job
o Women have more stress than men (thus, twice
the no. of cases for depression) Other Sources of Stress
o Members of minority groups have higher stress 1. Minor Frustration
levels 2. Forecasting
Stress Sensitization 3. Residual Stress

o The amount of stress you have experienced Consequences of Stress


throughout your life seems to affect how you o Impaired decisions we make while under
will handle future stress stress can have negative consequences
Sources of Stress o High levels of stress reduces performance on
many tasks
Personal Stressors o Burnout – the state of being overwhelmed by
stress
1. Fear o Higher absenteeism and turnover rate
2. Resistance o Higher susceptibility to substance abuse
3. Resentment
Occupational Stressors
Chapter 15
Stress Management: Dealing with the Demands of Life and
Work
Industrial-Organizational Psychology (PSY 32012-2)
Managing Stress
1. Exercise
2. Laughter
3. Diet
4. Reduce Smoking
5. Proper Sleep
6. Support Network
7. Self-Empowerment
8. Improving Coping Skills
Stress Reduction Interventions Related to
Life/Work Issues
1. Easing Childcare burden
2. Easing Elder-care burden
3. Easing the Daily-chore burden
4. Providing Rest through Paid Time Off
Workplace Violence
Reducing Workplace Violence
1. Security Measures
2. Employee Screening
3. Management Awareness
end

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