Questionnaire on Strategies to guarantee safety and security of tourists in
Zimbabwean Hotels
Dear respondent,
Thank you for agreeing to participate in this survey, which is part of a research study on the
measures and strategies to guarantee safety and security of tourists in Zimbabwe hostels. The study
is focused on the Crown Plaza Monomutapa Hotel.
Please answer the following questions as accurately and honestly as possible. All responses will be
kept confidential and anonymous.
Please indicate by putting a tick below
1. Gender male [ ] female [ ]
2. Age below 25 [ ] 25-29 [ ] 30-34 [ ] over 35 [ ]
3. How much time have you spent working at Monomutapa Hotel? (FOR EMPLOYEES
ONLY)
Less than 1 year 1-3 years 4-6 years Above 6 years
4. Have you ever stayed at Crown Plaza Monomutapa Hotel in Zimbabwe?
- Yes [ ]
- No [ ]
5. Have you ever experienced any safety or security incidents during your stay at Crown Plaza
Monomutapa Hotel?
- Yes [ ]
- No [ ]
6. How would you rate the safety and security measures at Crown Plaza Monomutapa Hotel?
Level of Excellent Good Fair Poor Very Poor
importance
Answer
7. How important is safety and security to you when choosing a hotel?
Level of Very Important Somewhat Not very Not important at
importance important important important all
Answer
8. Which of the following measures do you think are effective in ensuring the safety and security of
tourists in hotels? (Tick all that apply)
Measure Yes No Don’t know
CCTV cameras
Security personnel
Access control systems
Emergency response plans
Safety and security training for
staff
Background checks on staff
Regular security audits
9. What are the positive impacts of putting in place measures and strategies that guarantee safety
and security in hotels?
No Positive Impacts SD D U A SA
A Reduced crime rate
B improved employee moral
C Increased trust from
tourists
10. What are the negative impacts of putting in place measures and strategies that guarantee safety
and security in hotels?
No Negative Impacts SD D U A SA
A Costly
B Inconvenience to guests
C Perception of danger or
insecurity
D privacy inversion
11. How can awareness on the importance of safety and security on local hotels be done?
No Awareness on the SD D U A SA
importance of Safety
and security
A Through training and
education programs for
hotel staff
B Through clear markings
and signage
C Through posters and
banners
D Through innovative ways
to communicate to guests
E Through making guests
aware of emergency
protocols
12. What strategies can be formulated to guarantee safety and security to tourists in Zimbabwean
hotels?
No Strategies that can be SD D U A SA
11 formulated to guarantee
safety and security to
tourists
A Use of Mobile Room Keys
B Increased Lighting
C Profit sharing
D Use of technology such as
CCTV cameras and access
control systems
E Wearable Panic Buttons
F Regulate the number of
entrances and maintain
the exterior part of the
hotel
Thank you for your time and participation. Your feedback is highly appreciated.
Interview Guide:
My name is Nigel T Manyika R 192464X a student at the University of Zimbabwe studying Tourism
and Hospitality Management. I am conducting a research on, the measures and strategies that
guarantee safety and security of tourists in Zimbabwe Hostels, with a focus on the Crown Plaza
Monomutapa Hotel. Your input is crucial and will be greatly appreciated.
1. Can you describe your experience(s) in Crown Plaza Monomutapa Hotel?
2. How important do you think safety and security are when choosing a hotel to stay in Zimbabwe?
3. From your experience(s), do you think Crown Plaza Monomutapa Hotel has put in place adequate
measures and strategies to guarantee safety and security of tourists?
4. What kind of measures and strategies do you think are important to guarantee safety and security
of tourists in Zimbabwean hotels?
5. What are some positive and/or negative impacts of implementing measures and strategies to
guarantee safety and security in hotels?
6. Do you think awareness on the importance of safety and security on local hotels is sufficient in
Zimbabwe? Why/Why not?
7. From your experience(s) in Crown Plaza Monomutapa Hotel, would you recommend it to others in
terms of safety and security for tourists?
Thank you for your time and valuable input.
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Hotel Safety: Security for Hospitality and Hotel Management Companies, By Kacey Bradley
Lifestyle Blogger for The Drifter Collective 19 August 2019, 1995-2022 Hospitality Net™
All rights reserved.
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