Internship report
On
“CUSTOMER SATISFACTION LEVEL ANALYSIS
OF NATIONAL BANK LIMITED”
Supervised by
Dr. Niluthpaul Sarker
Professor
Department of Accounting & Information Systems.
Jagannath University.
Prepared by
Shamim Ahmed
ID No.: B170201098
Section: B, 13th Batch,
Department of Accounting & Information Systems.
Jagannath University.
Date of Submission: 26 February, 2023
Letter of Transmittal
Date: 26 February, 2023
Dr. Niluthpaul Sarker
Professor
Department of Accounting & Information Systems.
Jagannath University.
Subject: Submission of Internship report.
Dear Sir,
I am very glad to submit the internship report on “Customer Satisfaction Level Analysis of
National Bank Limited”. I have completed this report as part of my internship program. I have
been placed in National Bank Limited, Mohakhali Branch. I have written this report based on
my practical observations from National Bank, Mohakhali Branch.
The whole report is prepared on the basis of practical commercial experience and Annual report of
National Bank Limited. I have tried enough to furnish all the materials. What I have achieved
during the Internship period I shall be highly grateful if you kindly accept this Internship Report.
I hope that this paper will live up to your expectation and you will appreciate my efforts.
Thank you again for your heartiest cooperation.
Yours sincerely,
________________
Shamim Ahmed
ID No.: B170201098
Section: B, 13th Batch,
Department of Accounting & Information Systems.
Jagannath University.
Declaration
I do hereby solemnly declare that the work presented in this internship report on “Customer
Satisfaction Level Analysis of National Bank Limited” has been carried out by me and has not
been previously submitted to any other University or Organization.
The work I have presented does not breach any existing copyright and no portion of this report is
copied from any work done earlier for a degree or otherwise.
I further undertake to indemnify the university against any loss or damage arising from breach of
the foregoing obligations.
_______________
Shamim Ahmed
ID No.: B170201098
Section: B, 13th Batch,
Department of Accounting & Information Systems.
Jagannath University.
Department of Accounting & Information Systems
Jagannath University
CERTIFICATE
This is to certify that Shamim Ahmed did this internship report entitled “Customer Satisfaction
Level Analysis of National Bank Limited” for partial fulfillment of the requirements for the degree
of Bachelor of Business Administration from Jagannath University of Dhaka.
______________________
Dr. Niluthpaul Sarker
Professor
Department of Accounting & Information Systems.
Jagannath University.
ACKNOWLEDGEMENT
At the very beginning, I would like to express my deepest gratitude to the Almighty Allah
for giving me the ability and the strength to finish the task successfully within the scheduled
time.
I would like to express my heartiest gratitude to my supervisor Dr. Niluthpaul Sarker,
Department of Accounting & Information Systems, Jagannath University.
I would like to express my gratitude to the Human Resource Department of National Bank
Limited to give me a golden opportunity to complete my internship report in their reputed
organization.
During my preparation of the report I have come in supportive touch of different
individuals from National Bank Limited, specially Honorable Branch manager Mr. Md.
Ibrahim Hossain sir and Deputy manager Mr. Musfiqur Rahman. Also I would like to
mention the names Mr. Md. Shah Alam, Mr. Md. Suman Mallik, Shamima Jahan Poly,
Mahmuda Jahan, Mr. Abul Hossen and Mr. Sakib Zaki.I want to express my heartiest
gratitude to them for their valuable responses. Without their co-operation it was difficult to
prepare the report.
Thanks for all from the core of my heart.
EXECUTIVE SUMMARY
Customer satisfaction is a term frequently used in marketing. It is a measure of how
products and services supplied by a company meet or surpass customer expectation.
Customer satisfaction is a major issue for any organization in almost all sectors in
Bangladesh, in fact in all over the world. For doing business successfully, it is a common
phenomenon to gain satisfied customer. So, it is an important practical and theoretical issue
for market researchers and customer researchers.
As customer satisfaction is a serious matter for any company so it is must for a company to
find our or query about the satisfaction level of the customer. Here after completing the
survey of 68 genuine customers of NBL who are from different profession we found that
most of the customers are very much happy about the service of National Bank. They are
happy with the service quality of the skilled employee.
So, finally we can say that the satisfaction level of the customer of the National Bank is
satisfactory.
