Project Assignment

Identify Costs Associated with Quality and Quality Assurance

In this assignment, we will prepare a Cost of Quality assessment based on the Wilmont’s Pharmacy Case
Study found in the Resource section of this Course. The student should use the Study as a basis to
develop the assigned deliverables for the project.

The Wilmont’s Pharmacy Case Study is based on a hypothetical case where a pharmacy company is
developing a drone project for home delivery of prescriptions. You may not be familiar with the
technology involved in the Case; however, the assignment is based on your knowledge of the typical life
cycle of a project and the contents of the associated deliverables. Therefore, you should focus on
developing a management plan for the project based on the lessons in the Specialization and not focus
on the technology and the details of the engineering.

The deliverable will be graded by your peers who are also taking the course. The grades will be based
on a Grading Rubric developed by the teaching staff and provided to each grader and your participation
in the grading process to review the deliverables of other students. Each student must complete peer-
review evaluations in order to get credit for the assignment.

Assignment Requirements

Format: The assignment must be uploaded in Electronic PDF-type print image file formatted in standard
US letter size pages by Adobe Acrobat or compatible software. The original document can be prepared
in any format of the students choosing as long as it can be converted/printed to a PDF deliverable.

Assignment Guidelines: Use the information provided in the Case Study as a guide to produce this
deliverable. You are not required to perform any outside research to add to the Case or to perform
additional studies over what is specified in the assignment to further define the Case.

A standard template is provided for this Deliverable. You are welcome to download and use these
templates to develop the assignment. Alternately, you can use a format that is derived from some other
standard from your organization or elsewhere as long as the contents contain the required information
and it is reasonably easy to follow by the Peer-reviewer without additional knowledge or training.

Assignment Deliverable Contents

Prepare Cost of Quality assessment for the entire scope of the Wilmont’s Pharmacy Drone Project from
the perspective of DroneTech Engineering. To compare the cost of quality to the cost of non-
compliance, you should use the information from both Part 1 and Part 2 of the case. The cost of quality
is a way to compare planned preventive costs with possible corrective costs indicating the total quality
cost of a project. Use the estimated costs for the project and compare them to the costs of fixing a
quality issue. The cost comparison should include a generalize itemized cost list for ensuring quality
expectations of the stakeholder, and a similar assessment of the costs to retrofit, replace, or ensure that
the your stakeholder is satisfied with the product or work.
The cost of quality assessment can be formatted as either as spreadsheet, a word document, or in a
graph with columns represented the cost of compliance and non-compliance. In either case, you much
clearly show the distinctive differences between the two.

To complete the assignment, you should:

Identify the costs associated with: Prevention, Appraisal, Internal Failure, and External Failure

• Show estimated current costs for each area and provide specific examples of what is included in
the cost i.e. Prevention: Research and Design ($50,000), Machine Costs ($200,000), Training
($75,000), and any other pre-production costs to ensure that the product meets the
stakeholder’s requirements and specifications.
• Add all of the costs for each area (Prevention, Appraisal, Internal and External Failure) in your
current costs example.
• Show estimated future costs for each area and provide specific examples of what is included in
the cost i.e. Prevention: Research and Design ($10,000), Machine Costs ($100,000), Training
($10,000), and any other post-production costs to ensure that the product meets the
stakeholder’s requirements and specifications.
• Provide a comparison of the two estimates to determine what your cost savings could be
through thorough quality assurance planning.

In preparing your Cost of Quality Assessment it is important to remember that as you begin to produce
your product many of the current costs may be high initially due to R&D, Scrap, Manufacturing Flaws or
customer returns-- this should go down as you identify quality issues, take corrective actions utilizing
your quality plan and implement them. The monetary difference between the current and future costs
is your potential savings

Remember to label each area of your assessment and to include detailed lists of the costs included.

Grading Rubric for Peer Review

Following are the general guidelines for evaluation of this assignment. The student should use these
guidelines to aide in the preparation of the Cost of Quality Assessment. If you are uncertain as to the
specific requirements, please refer to the Project Quality Management Assignment Video, Chapter 8 of
The Project Management Body of Knowledge, 6 th edition for additional information. Also, please feel
free to post any questions you may have in one of the discussion forums created for this Specialization.

Project WBS and WBS Dictionary Grading Rubric

Project Name, Document Revision Number and Date – The Project Cost of Quality Assessment contain
the Project Name, the Document Revision Number, and the Revision Date.

Poor (0) Average (7) Good (8) Very Good (10) Rating =
Name and The Cost of Quality The Cost of Quality The Cost of Quality
Revision Assessment includes Assessment includes Assessment includes the
Number the Project Name, the Project Name Project Name, the
missing. but not the Revision and the Revision Revision Number, and
Number or the Number, but not the Revision Date.
Revision Date. Revision Date.
Comments:

Current Cost Estimate – The current Cost of Quality Assessment includes estimated current costs for
each area and provide specific examples of what is included in the cost.

Poor (1) Average (7) Good (8) Very Good (10) Rating =
The Cost of The Cost of Quality The Cost of The Cost of Quality
Quality Assessment includes Quality Assessment includes
Assessment some estimated Assessment estimated current costs
does not current costs for includes for Prevention, Appraisal,
include Prevention, estimated current Internal Failure, and
current Appraisal, Internal costs for External Failure and
estimated Failure, and External Prevention, provides specific examples
costs for any Failure. Appraisal, Internal of what is included in each
areas. Failure, and of the costs.
External Failure.
Comments:

Future Cost Estimate – The future Cost of Quality Assessment includes estimated current costs for each
area and provides specific examples of what is included in the cost.
 Poor (1) Average (7) Good (8) Very Good (10) Rating
=
The Cost of The Cost of Quality The Cost of Quality The Cost of Quality
Quality Assessment includes Assessment includes Assessment includes
Assessment some estimated estimated future costs estimated future costs
does not future costs for for Prevention, for Prevention,
include Prevention, Appraisal, Appraisal, Internal Appraisal, Internal
future Internal Failure, and Failure, and External Failure, and External
estimated External Failure. Failure. Failure and provides
costs for any specific examples of
areas. what is included in
each of the costs.
Comments:

Compare – Provide a comparison of the two estimates to determine what your cost savings could be
obtained through thorough quality assurance planning.

Poor (1) Average (7) Good (8) Very Good (10) Rating =
A comparison A comparison exists A comparison A comparison exists,
of the two but does not include exists, includes all includes all areas, provides
costs does not all areas or provide areas, and details, and shows the
exist. details. provides details. potential cost savings.
Comments:

TOTAL =

General Comments and Feedback – What specific approaches worked well? Areas for improvement?