PROJECT

PORTFOLIO

Project Portfolio

BSBINS601 Manage knowledge and information

MANAGE KNOWLEDGE
AND INFORMATION
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Contents

Section 1: Collect and analyse information 4

Section 2: Seek stakeholder and specialist input to make decisions 25
Section 3: Maintain and support Knowledge and Information Management system 30

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Student name: MUHAMMAD ARFAN

Assessor:

Date: 30-08-2023

Organisation this assessment KING EDWARD COLLEGE VII

is based on:

Purpose for managing To develop the necessary knowledge and skills for clients to be
information and decisions to competent in their selected roles across a broad spectrum of business
be made: areas.

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Section 1: Collect and analyse information

Review existing business information.

To help you understand the information, make notes on the documentation you submit as proof (either by
hand or using review functionality) and highlight any relevant sections.

Use existing business Goals of King Edward VII College:

documentation (e.g. strategic
 Provide students with superior training services to meet
plan, business plan, policies and
their needs.
procedures) to identify
organisational goals, objectives,  Develop the knowledge and skills necessary for clients to
values and standards. be job-ready and competently perform their chosen role in
a variety of business areas.
Attach proof of organisational
documents you used for Objectives of King Edward VII College:
information to answer this  To be a leader in vocational education and training To
question (e.g. strategic plan). establish and maintain a high-quality infrastructure
supporting clients and staff.

 To be well-managed, profitable, and accountable To

develop our people and resources
King Edward VII College values:
 Maintain excellent training and evaluation.
 Foster innovation throughout our entire business
operations.
 Be a cooperative and compassionate community.
 Accept diversity and difference.
 Demonstrate honesty and opportunity equality in all
activities.
 Function with transparency and accountability.
King Edward VII College standards:
 Quality is maintained in accordance with the national VET
Quality Framework and through our system of continuous
improvement.

 Achieve excellence in teaching and learning, flexibility,

and personal satisfaction.
Attach proof of organisational documents:

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

 Refer to King Edward VII College Business Plan2021-

2023
Links:
https://www.inspireeducation.net.au/blog/work-health-and-safety-
what-is-the-difference-between-an-act-regulation-and-code-of-
practice/
https://www.naa.gov.au/information-management/information-
management-standards/information-management-standard-
australian-government
https://www.parliament.uk/site-information/glossary/legislation/

Identify other information Other information relevant to collecting and analysing data:
relevant to collecting and
Finance Policy and Procedures
analysing data (including
documentation and analysis Information Management Policy and Procedures Template
requirements).  Financial Data
Attach proof of organisational  Staff Focus Group
documents you used for
information to answer this  Staff and student Feedback
question (e.g. policy and  Information Management Policy and Procedures
procedures).
 Policy and procedures attached
Links:
https://www.thriveatwork.org.au/resources/collecting-data/

Summarise legislation, Legislation, regulations, standards and codes relevant to

regulations, standards and codes
managing knowledge and information for your organisation
relevant to managing knowledge
and information for your or work area:
organisation or work area.  Anti-discrimination legislation: The Act currently provides
Attach proof of your research protection against discrimination on the basis of neutrality
sources (e.g. website links). (i.e., persons of both sexes, all races, and all marital
statuses must be treated equally).
 Ethical principles: Independence, Honesty, Confidentiality,
and Justice

 Codes of practice: A code of practice provides specific

guidance on how to meet the standards mandated by work
health and safety (WHS) laws.
 Privacy laws: The Privacy Act 1988 (Privacy Act) is the
primary Australian law protecting the privacy of
individuals' personal information. This includes the
BSBINS601 Manage knowledge and information Project Portfolio
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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

collection, use, storage, and disclosure of personal

information in the private and public sectors.

 Occupational health and safety (OHS): The OHS Act aims

to protect the health, safety, and welfare of workers and
others at the workplace. It also seeks to ensure that public
health and safety are not compromised by workplace
activities.
 Copyright is a form of intellectual property that grants its
owner the exclusive right to copy and distribute a creative
work, typically for a limited period of time.

 Intellectual property legislation: Australian IP law is

intended to promote innovation and protect businesses that
develop original IP to gain a competitive advantage.

 Industrial relations or employment relations is a

multidisciplinary academic field that studies the
employment relationship; that is, the intricate
interrelationships between employers and employees.
Labour/trade unions, employer organizations and the state.
Proof of research sources:
https://www.safework.nsw.gov.au/resource-library/list-of-all-
codesof-practice
https://www.oaic.gov.au/privacy/the-privacy-act
https://www.worksafe.vic.gov.au/occupational-health-and-safety-
act-and-regulations

In general, students had a favourable impression of the facilities,

Review existing customer and
including the workstations and internet, teachers, and course
staff feedback to obtain structure, but they desired more face-to-face teaching and learning
information about the business. time with instructors. Staff provided generally positive feedback
regarding their work and work environment; however, they raised
Attach proof of documents you
concerns regarding the administrative hours they worked and the
used for information to answer compensation associated with them, increasing professional
this question (e.g. survey development opportunities for staff, team building and cohesion
results). activities, and the current inconsistent staff performance evaluation
system.
Refer to Staff and Student Feedback

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Review any other business Melbourne and Sydney's student populations are expected to
performance data (such as increase by 50% from 2020 to 2022, while their student
financial or sales data) relevant populations have increased by 115% and 150% respectively from
to your purpose for collecting 2018 to 2020. The administration expenses increased by 14.5%
and analysing data. between 2018 and 2019 and by 58% between 2019 and 2020. In
2018, the difference between expected and actual profit was 20%.
Review the available
This was due to lower-than-anticipated student enrollment in the
information.
institution's first year of operation. There were no significant
Identify any contradictory or variations in profit and loss in any other years. Except for rent and
ambiguous data and discard it wages, all costs rose 10%. The rent is subject to a lease, and wages
(all other data should be increased as expected due to the need to hire additional staff to
reliable and valid). accommodate the increase in student enrollment. At the time of
writing this report, it is anticipated that all costs, excluding rent and
Your information must include
wages, will increase by 10% annually. Gross Profit before taxes
numerical and/or financial
ranges from $57,550 in 2018 to $418,650 in 2019 to $513,100 in
information.
2020. The total sales cost is $742,450 in 2018, $851,350 in 2019,
Attach proof of the information and $1,346,900 in 2020.
(e.g. profit and loss statement).
BSBINS601 Simulator Pack (Financial Data)

Identify, define and analysing Business issues associated with the information you are managing:
business issues associated with
 Excessive rent expenses
the information you are
managing.  Lack of staff professional development opportunities
 Insufficient teacher's support to the students
 Poor team building skills
 Disproportionate online delivery teaching mode
 Over-stretching class time
 Unclear staff reward payment structure
 Poor staff performance review system

Links:
https://www.business.qld.gov.au/running-business/protecting-
business/risk-management/it-risk-management/defined

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Identify any further required College expansion project: Required Information

information (and its sources) to
support decision-making and Date Information Source Obtained?
Required
document the requirements by
following organisational 1/9/2021 College Australian Yes
requirements. expansion Small Business
Attach proof of how you advice and Advisory
documented the requirements to support Services Digital
this section of the portfolio. Solutions -
Business
For the case study, use
Enterprise
Information Requirements
Centres -
Template.
Accountant or
attorney -
business.gov.au

5/9/2021 Available Australian Yes

business Bureau
resources for
college of Statistics
expansion -Trade
publications
Customers
- Industry
associations
Market reports

10/9/2021 Understanding business.gov.au Yes

Market research
of market
trends

15/9/2021 Issues such -King Edward Yes

as risk VII College
management, Business Plan –
finances, Information
marketing, Management
Intellectual Policy and
Property (IP), Procedures -
insurance and King Edward VII
its structure College
Financial Data -
King Edward VII
College Finance

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Authorisation
Policy and
Procedures -
King Edward VII
College Staff
and Student
feedback

20/9/2021 Succession business.gov.au Yes

plan How to develop
your succession
plan

25/9/2021 Emergency business.gov.au Yes

management How to prepare
and recovery your business
plan for an
emergency

30/9/2021 Mandatory Australian Yes

Australian Competition
Standards and Consumer
Commission
(ACCC) - ACCC
- Industry codes
business.gov.au
Fair trading

5/11/2021 Benchmarking ATO – Small Yes

against other business
businesses benchmarks -
Laws relating to
anticompetitive
practices and
what
exemptions or
immunity
processes apply
to businesses
seeking to work
with other
businesses at
ACCC –
Business

10/11/2021 Financial business.gov.au Yes

management Expertise &
practices advice -

BSBINS601 Manage knowledge and information Project Portfolio

9
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

business.gov.au
Finance

15/11/2021 Record ATO – Record Yes

keeping and keeping for
information business  Fair
management Work
requirements Ombudsman

Links:
https://aspire-solidus-production.s3-ap-southeast-
2.amazonaws.com/assets/BXINM301/samples/BXINM301.pdf
https://www.cibse.org/knowledge/knowledge-
items/detail?id=a0q0O00000Cx6PMQAZ

Follow the organisational Clear, relevant and consistent objectives for analysing the
requirements to set clear, information:
relevant and consistent Collect, analyze, and report the most relevant and useful business
objectives for analysing the information. Information could be provided regarding the causes of
information. the current situation, the most likely future trends, and the
appropriate response. In addition, to identify and validate potential
strategies and solutions, and to assess the viability of the preferred
solutions. The analysis is based on pertinent, accurate, and
trustworthy data, and frequently involves interactive and automated
statistical or data analysis.

Confirm that information Why are the information sources reliable?

sources used in the assessment  Credible information allows you to verify its conclusions
so far are reliable and relevant. by providing you with the sources and citations used to
Why are the information sources support the argument.
reliable?
 Peer-reviewed: These works have been reviewed and
How is the information edited by experts in the field, and are the best source for
relevant? credible, up-to-date research.
 This term is inapplicable to books and eBooks.
 Scientific journal articles or experiments that report the
findings of other researchers.
 Magazine or newspaper accounts of other researchers'
interviews, surveys, or questionnaires.

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

 Articles or reviews about novels, speeches, or government

documents published in books or periodicals.
 They employ discipline-specific terminology as opposed to
everyday language.

 They do not typically contain commercial advertisements

or excessively flashy graphics. They are typically written
by subject matter experts.

 They include information that is specifically detailed and

of interest to specialists in their respective fields.
How relevant is the information?
 The source is trustworthy. It can be verified. This source's
information is corroborated by other sources. Other texts
contain comparable information. If the source is a person,
other authors will cite him as an authority, validating his
knowledge.
 The source is reliable. In addition to ensuring that the
information is not false, it must be entirely accurate. It
neither misleads nor omits anything. Assessing the
timeliness of the data is also a component of accuracy. The
source must be current and not obsolete.
 The information relates to the thesis and responds to the
research question.
 The information is useful for the analysis of business
performance.
 It relates to the subject matter or responds to the research
question.

 Specific details addressing and answering the research

question are provided.
 The source for a research paper is scholarly and has been
approved by a peer review group. Relevance is combined
with all other evaluation criteria, such as the source's
purpose.

BSBINS601 Manage knowledge and information Project Portfolio

11
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Analyse business information.

Determine your approach to Changes in the business environment have immediate and indirect
analysing information and effects on one's own organization. Customers, users, customers,
knowledge and drawing customers' customers, suppliers, administration, neighbouring
conclusions. companies and industries (such as upstream and downstream) are
analysed as part of the environment. As demonstrated in the
Make sure you follow
preceding section, the basis for identifying trends is the
organisational requirements to
formulation of appropriate questions.
identify and interpret patterns
and emerging trends. You must Answering them requires a great deal of knowledge, experience,
perform numerical calculations analytical and imaginative thought.
on the information so that it is
Primary and secondary research methods provide information
useable and can be reported on.
regarding trends and their consequences. The primary research is a
You are also required to
direct examination of trends using the following techniques:
perform statistical analysis and
sensitivity analysis where  LEAD Interviews with customers, customers, employees,
relevant. and vendors
 Expert interviews (science and business) Workshops with
experts and stakeholders, among other things offering
creativity techniques
 Delphi research
The secondary search utilizes readily available data. There are
numerous industry-specific trend reports that can be used as a
resource and foundation for determining trends. Prior to
conducting primary research, it is also advisable to conduct
secondary research to determine the prevalent trends. This can also
serve as the foundation for establishing trends firsthand. The
knowledge of trends and potential future developments flows into
strategic innovation management, which derives future search
fields, which can be located on the roadmap.

Analyse the information. Trend Analysis:

Present the analysis in a usable With more hands-on, practical skills to teach, the vocational
format. education sector will be much less inclined to adopt online training
exclusively. However, as three-quarters of the market's behaviours
If using the case study, attach
and understanding of online have shifted, blended learning may
your Forecast spreadsheet.
gain traction. In the past, RTOs have cited compliance and
regulation as the most burdensome aspect of providing education
and training.
Now they face new obstacles. These included funding reductions
and decreased revenue (16%), enrolment, sales, and marketing
(16%), and new personnel and personnel resources (16%). RTOs
are now concerned with a broader range of obstacles than just
BSBINS601 Manage knowledge and information Project Portfolio
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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

compliance. Higher education depends significantly more on the

international student market than RTOs do. Due to the strict border
restrictions associated with Covid-19, international students
accounted for just 12.1% of RTO students in 2020, down from
14.1% in 2019.
Forecasting:
Profits for the last two years increased greatly due to rapid growth
in student numbers. This trend is expected to continue even with
less rapid increases in student numbers.
This will be partly due to increased course fees. Even with the
addition of the two new campuses and associated costs, profits are
expected to double in 2020.

Forecasted Profit & Loss FY2019

Sales

Income from Courses $2,640,000

Net Sales $2,640,000

Expense

Water $6,410

Work cover insurance $4,840

Electricity and gas $7,260

Internet $2,660

Office supplies $3,190

Rent $440,000

Stationary $2,860

Wages and salaries $880,000

Superannuation $83,600

Travel and accommodation $6,770

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Total Expenses $1,437,590

Profit or Loss before Tax $1,202,410

Forecasted Profit & Loss FY2020

Sales

Income from Courses $5,088,000

Net Sales $5,088,000

Expenses

Electricity and gas $11,620

Internet $4,260

Office supplies $5,100

Rent $704,000

Stationary $4,580

Wages and salaries $1,408,000

Superannuation $133,760

Travel and accommodation $10,830

Water $10,260

Work cover insurance $7,740

TOTAL EXPENSES $2,300,150

Profit or Loss before Tax $2,787,850

Sensitivity analysis:
 What is the optimal tuition level for the market?
 What if students' enrolment number dropped, should the
college reduce its employee's number?

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

 Where do the competitors rank in terms of market share

and quality relative to price?
 How would changes to tuition and financial aid impact
enrolment?

 How do students perceive the value of an education from

the campus and from its leading competitors?

Write a briefing report. Brief description of the purpose of the report (and information
Attach your report to this and knowledge management project)
section of the portfolio.
This report intends to analyze trends and existing financial data of
King Edward VII College in order to make projections for the
upcoming year that will allow for the opening of two new
campuses, one in Brisbane and one in Adelaide.
available summary of business performance data
King Edward VII College's target market is comprised of
individuals seeking entry into the industry, as well as those already
employed in business and management who wish to formalize or
enhance their skills. Course fees:
Currently, tuition for all courses is $10,000. This amount will be
raised to $12,000. 58% increase in total student enrolment from
2018 to 2019
46% increase in total student enrolment between 2019 and 2020.
Costs increased by 14.5% from 2018 to 2019 Costs increased by
58% from 2019 to 2020
In 2018, the difference between expected and actual profit was
20%. This was due to lower-than-anticipated student enrolment in
the institution's first year of operation. There were no significant
variations in profit and loss in any other years.
Except for rent and wages, all costs rose 10%. The rent is subject
to a lease, and wage costs increased as anticipated due to the need
to hire additional staff to accommodate the increase in student
enrolment.
Method for conducting analysis and drawing conclusions

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

 Activity-based thesauri and classification systems:

 Logical or chronological analyses: Chronological order can
illuminate the concepts within a domain by constructing
timelines. It is a straightforward and efficient method for
organizing subjects that include time-based documents,
such as news articles. When materials are organized by
date, the entire scope of a topic is arranged into an easily
assailable structure that aids the organizer in
comprehending the topic, developing categories, and
selecting vocabulary.

 Exclusive (software) systems:

 Published studies:
 Minimum requirements:
 Process-based analyses:
Objectives for information analysis

 Collect and analyze data in order to make an informed

decision about the proposed business expansion project.

 To analyze trends and existing financial data, followed by

future projections to accommodate the expansion project.
Examination of information

 Melbourne and Sydney's student populations are projected

to increase by 50% from 2020 to 2022, while their actual
student populations have increased by 115% and 150%
respectively from 2018 to 2020. The administration
expenses increased by 14.5% between 2018 and 2019
and by 58% between 2019 and 2020.

 In 2018, the difference between expected and actual profit

was 20%. This was due to lower-than-anticipated student
enrolment in the institution's first year of operation. There
were no significant variations in profit and loss in any other
years. Except for rent and wages, all costs rose 10%. The
rent is subject to a lease, and wages increased as
expected due to the need to hire additional staff to
accommodate the increase in student enrolment. At the
time of writing this report, it is anticipated that all costs,
excluding rent and wages, will increase by 10% annually.
Gross Profit prior to taxes is $57.550 in 2018, $418.650 in
2019, and $513.100 in 2020. The total sales cost is
$742,450 in 2018, $851,350 in 2019, and $1,346,900 in
2020.

BSBINS601 Manage knowledge and information Project Portfolio

16
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

BSBINS601 Manage knowledge and information Project Portfolio

17
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Plan for knowledge and information management.

Research new technologies New technologies available that may be used for information and
available that may be used for
knowledge management:
information and knowledge
management.  Intranet-based systems: Web information system, or web-
based information system, is an information system that
Attach proof of your research
uses Internet web technologies to deliver information and
sources (e.g. website links,
services, to users or other information
screen shots etc.).
systems/applications. It is a software system whose main
purpose is to publish and maintain data by using hypertext-
based principles.
 Electronic document management (EDM): A digital
document management system, or electronic document
management system, is a tool that centralizes all of an
organization's relevant documents and drawings. This
provides users with complete, actionable facilities and
asset data they can use to increase efficiency and save
money
Groupware:

 Workflow:
 Artificial intelligence-based systems:
 Business intelligence (BI): Business intelligence (BI)
combines business analytics, data mining, data
visualization, data tools and infrastructure, and best
practices to help organizations to make more data-driven
decisions.
 Knowledge map systems:
 Innovation support tools:
 Competitive intelligence tools:
 Knowledge portals
Proof of research sources:
https://www.tableau.com/learn/articles/business-intelligence

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Identify and describe suitable At least two suitable options for storing and accessing
options for storing and accessing information for your particular knowledge and information
information for your specific management objective:
knowledge and information
 External hard drives: Dropbox: Dropbox is a modern
management purpose (at least
workspace designed to reduce busywork so you can
two).
concentrate on what's important. Sign in and put your
imagination to work.
 Cloud-based storage: Fibre channel
 Storage attached to a network:
 OneDrive is the Microsoft cloud service that connects you
to all your files. It lets you store and protect your files,
share them with others, and get to them from anywhere on
all your devices.

Explain how the options (above) Dropbox:

support information security.
 Limit both physical and digital access to sensitive data and
systems. This includes ensuring that all computers and
devices are protected by a login requirement and that only
authorized personnel can enter physical spaces.
 Identify users prior to granting them access to data.
Typical examples include passwords, PINs, security
tokens, swipe cards, and biometrics.

 Securely access data in the event of system failure,

disaster, data corruption, or breach, using a backup copy
stored on a separate medium such as a physical disk, local
network, or the cloud.

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

https://www.dropbox.com/business/trust/security/information-
security

How OneDrive protects your data •

 OneDrive and Office 365 maintain a “zero-standing
access” policy, which means that engineers do not have
access to the service unless it is explicitly granted in
response to a specific incident that requires elevation of
access.

 OneDrive and Office 365 maintain robust, real-time

security monitoring systems. Among other issues, these
systems raise alerts for attempts to illicitly access customer
data, or for attempts to illicitly transfer data out of our
service.
https://support.microsoft.com/en-us/office/how-onedrive-
safeguards-your-data-in-the-cloud-23c6ea94-3608-48d7-8bf0-
80e142edd1e1

Design a proposed folder

structure to use in your
information and knowledge
management system.

BSBINS601 Manage knowledge and information Project Portfolio

20
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

One drive

Plan for communication.

Your communication plan should include at least one new and innovative communication idea suitable to
your organisation
This plan will be relevant and put into action once stakeholders have made decisions based on your
analysis.

Audience Key message Delivery method Frequency Location

and duration of
session (if applicable)

Investor Advertise online and Email Monthly Board room

using search engine
optimization (SEO)
techniques to rank
highly in Web
searches conducted
by the prospective
customers

CEO Target their sales and Video Weekly Board room

marketing efforts to conferencing
specific customer
markets based on
demographics like
age, gender, and
location or
psychographics like
interests, activities,
and values

BSBINS601 Manage knowledge and information Project Portfolio

21
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Target their sales and Web chats Weekly Staff room

marketing efforts to
specific customer
markets based on
demographics like
age, gender, and
location or
psychographics like
interests, activities,
and values

Admin Staffs Market and sell SMS Daily Meeting

existing products and room
services to new
customers. These
new customers can
be in different
segments or niches
or different locations

Students Perform a market Phone calls As per request Meeting

segmentation room
analysis to identify
the customer
segments to focus
marketing efforts on
these segments

Plan for risk management.

Identify four risks for your specific knowledge management purpose and provide at least three mitigating
activities that could be undertaken for each risk (e.g. for the case study what are the risks if the
expansion project goes ahead and how might those risks be controlled?).

Risk Mitigating activity

Noncompliance with the relevant If a business case has not already been provided, it must be
legislation, standards and completed. Additionally, the need and purpose of the project
guidelines resulting in poor student must be clearly stated and defined.
outcomes and complaints
- Appoint a subject matter expert in order to prevent this risk.
The experts will assist you in defining the project through
design workshops. Thus, the risk can be effectively averted.
Conduct schedule-based workshops with the team. This will
allow them to effectively manage their time and avoid missing
tasks.

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Risk Mitigating activity

- Analyse the external factors as well as the internal factors that
hinder the working of the project and keep some cash aside for
meeting the crisis in the near future. -Flexible project will see
long-lasting success in comparison to the projects which resist
those changes.

Poor governance, financial viability Present the investors and team members with an optimistic view
and senior management of the project's success. In this way, the project will be able to
responsibilities attract more investors to fulfil its financial requirements and
also skilled workers to perform at their best.
-Take the initiative to brief the other managers on the
significance of the project. The manager should establish due
dates for each task and provide backup for each team member.
- Regularly hold meetings and invite all team members and
project-related personnel to participate so that problems can be
discussed openly and a timely solution can be provided.

Operational risks such as budget The project team should be allotted sufficient time and space to
overspending complete their tasks according to their abilities and efficiency
levels. Errors are more likely to occur if the duration of a
project is decreased abruptly.
- Regular meetings of the project team must be held, and
conflicts must be identified and resolved.
-Tracking sheets must be created to evaluate task completion,
and any delays must be reported immediately so that an action
plan can be formulated to complete the tasks as quickly as
possible.

Poor student welfare -Members of the team must be properly informed of the
exchange rates, and transactions must only occur when the rates
are affordable.
-Each step must undergo a quality check, and any necessary
adjustments must be implemented immediately.
- Prior to initiating the project, resources must be gathered by
analyzing the requirements in an efficient manner.
- The parties must create and sign an agreement in order to
comply with the established rules and regulations for the
process. This will prevent partner responsibilities.

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Risk Mitigating activity

- Market analysis is essential from beginning to end, and
changes must be made in accordance with customer demand.

Attach: Existing business documentation (e.g. strategic plan,

business plan, policies and procedures) to identify ☐
organisational goals, objectives, values and standards

Other information relevant to collecting and analysing data

☐
(e.g. policies, procedures, templates etc.)

Research sources for legislation, regulations, standards and

☐
codes

Existing customer and staff feedback ☐

Any other business performance data (such as financial or

☐
sales data)

Documented information requirements ☐

Forecast spreadsheet (if using the case study) ☐

Briefing report ☐

BSBINS601 Manage knowledge and information Project Portfolio

24
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Section 2: Seek stakeholder and specialist input to make decisions

Consult with stakeholders to collect and review business information.

Distribute your Briefing Report, To: The CEO(stakeholder)

Information and Knowledge
From: Muhammad Arfan
Management Plan,
Communication Plan and Risk Subject: : Attachment of the Risk Management Plan and the
Management Plan to Communication Plan
stakeholders following I trust this message finds you well. I am writing to formally submit
organisational requirements. the Risk Management Plan and Communication Plan that have
If you are basing this been diligently prepared for your review and approval. Iam looking
assessment on the case study, forward for your valuable feedback. Additionally, if everything is
you are required to draft an okay, please provide me the approval of the Risk Management
email to the stakeholder (CEO) Plan and communication plan.
and consultant (assuming that Best Regards:
the report and plan are
Muhammad Arfan
attached) to distribute the
necessary information to them.
Attach proof of how you
distributed the information to
stakeholders.

Summarise the stakeholder Who did you meet with?

meeting outcomes.
Stakeholder meeting
Who did you meet with?
 Investors
What did you explain, discuss
 CEO
and confirm?
 Managers
If not already viewed in person
by your assessor, attach proof of  Admin staffs
the stakeholder meeting.
 IT consultants
 Learning consultant
 Students
 Trainers and assessors
What did you explain, discuss and confirm? (Students please
reword the following)
Registered training organisations provide nationally consistent
training across Australia. Under the current system employers are
empowered to determine the skills and knowledge that they require

BSBINS601 Manage knowledge and information Project Portfolio

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 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

employees to have in order to advance their enterprise. These

required skills and knowledge are documented as units of
competency and packaged into skill sets and qualifications.
Training organisations develop training programs to meet the
needs of particular learners and employers in order to bring those
learners to the level of competence specified by employers. The
college must have systems and processes for managing electronic
and hardcopy records to ensure the authenticity, security, reliability
and accessibility of these records. All records must be stored in
safe and secure locations to ensure their integrity and accessibility.
Permanent records must be stored in conditions that ensure their
long-term preservation. Schools may contact Records and
Digitisation Services to arrange the transfer of permanent records
and historic records to the State Archives if no longer needed.
Where evidence of this assessment is retained in a learning
management system or cloud-based system, ensure the college
retain ownership and control over those records for the duration
required.

Make decisions based on your What decision is the best choice?

analysis and
(Students select 1option, explain in Min 30 words each and delete
stakeholder/specialist meeting.
the rest)
What decision is the best
 External hard drives:
choice?
 Dropbox:
How does the decision support
and align to organisational  Online storage:
objectives, values and
 Fibre channel
standards?
 Network-attached storage:
 Cloud Storage
How does the decision support and align to organisational
objectives, objectives, values and standards?
 Simplify document management: It is a highly
customisable student management and marketing system,
and is the most comprehensive student management
software available today.
 Attach a file to virtually anything and make compliance
simple with complete version control included. Whether it
is documents, images or video, it provides unlimited
storage space for all kinds of files.
 Sufficient data storage space: With version control built-in
from the start, its unlimited storage is a smart and

BSBINS601 Manage knowledge and information Project Portfolio

26
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

convenient solution for all kinds of high quality digital

content of documents, photos, videos.
 Deploy every document students need: Students can access
to the right information at the right time, without having to
dig through multiple file folders or making physical
copies.
 Track every change to every document: It ensures the
compliance. With document version control built in,
compliance can be easier.
 Add notes for clarity: Staffs can add notes to the files and
they are automatically time-stamped and tagged with the
name of the user, with a full audit history maintained.
Notes have all the information in one place and it is easy to
find on request.
 Effective search results: With advanced query language
built in, staffs can construct more complex search queries
based on multiple parameters. The Advanced Search
feature will help staffs quickly find what they need with
intuitive and customisable search parameters to filter data
and get straight to the required information.

  Integrate files with the website: Public documents are

perfect for when trainers want to share with students. With
the click of a button trainers can make their document
public and it instantly appears online, ready for the
students to view or download.
 Keep documents secure: It keeps all documents safe with
unmatched security standards, compliance, and audit
capabilities. Flexible security permissions give staffs full
control over who can access them, and where.

 Control access to the data: Easily set permissions by

assigning different roles, such as manager or employee,
and control which parts of the information those people
can view. With full audit history, staffs will know changes
made to any part of the system

Adjust the Communication Plan to incorporate meeting outcomes.

Highlight your changes or show them in bold.

Audience Key message Delivery method Frequency Location

and duration of
session (if applicable)

BSBINS601 Manage knowledge and information Project Portfolio

27
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Investors Focus on the Emails Daily Board

company's financial
room
condition, the
strength and depth of
its management team,
the breadth of its
client base, and the
soundness of existing
contracts.

CEO Advertise online and Web chats Weekly Staff room

using search engine
optimization (SEO)
techniques to rank
highly in Web
searches conducted
prospective
customers

Managers Target their sales and SMS Monthly Meeting

room
marketing efforts to
specific customer
markets based on
demographics like
age, gender, and
location or
psychographics
like interests,
activities, and values

Admin staffs Perform a market Phone calls Quaterly

segmentation
analysis to identify
the customer
segments to focus
marketing efforts on

BSBINS601 Manage knowledge and information Project Portfolio

28
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

these
segments

Students Conduct thorough Videos Yearly

market research
before committing
any resources
(financial and
human) to new
product or service
expansion

Trainers Market and sell Blogs As per request

existing products and
and assessors
services to new
customers. These
new customers can be
in different segments
or niches or different
locations

Attach: Proof of how you distributed information (e.g. draft

☒
email)

Proof of meeting with stakeholders (if required) ☒

BSBINS601 Manage knowledge and information Project Portfolio

29
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Section 3: Maintain and support Knowledge and Information Management system

Set up the OneDrive is the Microsoft cloud service that connects you to all your files. It lets
approved you store and protect your files, share them
knowledge and
with others, and get to them from anywhere on all your
information
management Devices.
system.  Offers 5 GB free storage space. (Drop Box only 2GB)
Use the chosen  Support more types of file format than Drop Box
digital
technology to
design the
approved
knowledge and
information
management
system.
Use the folder
structure
approved by the
stakeholders.
Attach proof of
the system (e.g.
screen shots).

BSBINS601 Manage knowledge and information Project Portfolio

30
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Test your How will you conduct system testing?

system.
 Load testing: evaluate the application's ability to function under
How will you test anticipated user demands. Prior to the software application going live, the
the system? objective is to identify performance constraints.
Attach proof of  Scalability testing: the purpose of scalability testing is to evaluate the
how you tested software application's ability to scale up to support an increase in user
the system. traffic. It assists with planning software system capacity expansion.
 Lengthy Loading Time: Loading time is typically the time it takes for an
application to initially launch. This should be kept to a minimum in most
cases. Load time should be maintained as close to a few seconds as
feasible.
 Response time is the amount of time between when a user enters data into
an application and when the application outputs a response to that data.
Typically, this should be accomplished quickly. Again, if a user must wait
too long, they become disinterested.
 Poor scalability: A software product suffers from poor scalability when it
cannot handle the anticipated number of users or does not accommodate a
wide enough range of users. Load Testing must be carried out to ensure
that the application can handle the anticipated number of users.

 Bottlenecking: Bottlenecks are obstructions in a system which degrade

overall system performance. Bottlenecking is when either coding errors or
hardware issues cause a decrease of throughput under certain loads.
Bottlenecking is often caused by one faulty section of code. The key to
fixing a bottlenecking issue is to find the section of code that is causing
the slowdown and try to fix it there. Bottlenecking is generally fixed by
either: fixing poor running processes or adding additional Hardware

BSBINS601 Manage knowledge and information Project Portfolio

31
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Proof Of Test:

Support Policy and Procedures for Data Security, Confidentiality, and Privacy at
information King Edward VII College
security.
Purpose:
Write a policy
Effective information management ensures that the right information is accessible
and procedures
to the right individual at the right moment, in the right format and medium.
that
Information that allows King Edward VII College to carry out its essential
address informat
functions is regarded as an asset.
ion management
including Scope:
information This policy applies to students, staff, contractors and consultants, visitors,
security, affiliates, and third parties, among others.
confidentiality
Privacy, confidentiality, and security of information
and privacy.
Attach your  Ensure that all information is stored, accessed, managed, and utilized
consistent with its information security classification.
policy and
procedures for  Maintain controls for the security of information as outlined in the Cyber
proof. Security Policy. Establish and maintain procedures for the secure and
appropriate exchange of confidential information.

BSBINS601 Manage knowledge and information Project Portfolio

32
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

 Preserve and maintain records in accordance with at least the minimum

requirements of approved retention and disposal schedules to meet
administrative, legal, fiscal, and archival requirements.
 Examine the workplace governance structures in place to safeguard the
integrity of big data
 Confirm the security of the big data platform, including cloud security, in
accordance with the organization's policies and procedures.

 Confirm the existence of security arrangements for the secure storage of

big data and transaction recording. Apply privacy policies to all data
assets requiring privacy protection.

 Apply security policies to all confidential information assets.

 Apply intellectual property policies to all data assets that contain private
and confidential business information

 Examine encryption and conduct real-time monitoring of records to detect

anomalies.
 Assist administration with post-breach and audit assessments
 Conduct privacy impact assessments on big data Validate that data
protection practices adhere to required standards
 Determine where large-scale data intrusions have occurred in accordance
with the policies and procedures of the organization.
 Raise the severity of data intrusion incidents in accordance with
organizational policies

 Consult with necessary internal and external stakeholders and

communicate breach effectively. Audit major data breaches and report
findings. Identify and report malfunctioning infrastructure and any
infrastructure attacks that pose a threat to data integrity.
 The types of information required to be collected from consumers are
identified and confirmed as compliant with organizational and legal
requirements.
 Information and requests for information are evaluated based on what may
and may not be disclosed.

 Relevant personnel are consulted for advice and clarification when

potential confidentiality issues arise in the handling of information or
requests for information.

 All documents mandated by law to be kept for specified time periods are
plainly labelled and stored securely in accordance with the organization's
policies and procedures.

BSBINS601 Manage knowledge and information Project Portfolio

33
 CAMPBELL
Lower Ground 121 Queen Street Campbelltown NSW 2560

Phone: 0422 092 884 • Email: [email protected]

INSTITUTE
www.campbellinstitute.edu.au
ABN 28 157 907 339 | RTO Provider 52809 | CRICOS Code 03840B

Maintain Login And Password

knowledge the
To initiate the sign-in process, users are required to enter their registered email
Information and
address associated with their OneDrive account. Following this step, users must
Knowledge
input the password they established during their initial OneDrive registration.
Management
Upon submission of the password, the OneDrive application interface will
System.
subsequently open, granting users access to their stored files and documents.
Save all relevant
documents in the
correct locations
in your
Knowledge and
Management
System.
Take a screen
shot of the saved
documents for
proof.

Attach: Knowledge and information management system proof ☒

Proof of how you tested the knowledge and information

☒
management system

Information management policy and procedures ☒

BSBINS601 Manage knowledge and information Project Portfolio

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