Indira Gandhi National Open University
Campus Placement Cell
Maidan Garhi, New Delhi-110068
Campus Placement Drive for Globiva
At
Convention Centre, IGNOU Campus, Maidan Garhi, New Delhi-110068.
On
Dated : 23rd February 2024
(Reporting and Registration: 9.30-10.30am)
(Pre-placement talk: 11.00 am)
Job Description& Details
Positions
Name of the Company – GLOBIVA
1. RBL IB [ Customer Support ]
Freshers - 17000 CTC
Experience – 18000 CTC [ 1 Year ]
6 Days Working
2. AMEX Insurance Sales
Fresher – 25000 CTC
Experience – 28000 CTC
Minimum 6 months required.
6 Days Working
Note : Incentives upto 3000
3. AMEX Platinum
Fresher – NOT AVAILABLE
Experience - Upto 45,000 CTC
Minimum 6 months required.
6 Days Working
Note: Incentive upto 4000
Approximate number of vacancies available for each position : 30
Nature of Employment
Permanent
Key Responsibilities
1. Customer Support
• Maintaining a positive, empathetic and professional attitude toward
customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and
complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
2. Tele Sales:
Contact potential or existing customers to inform them about a product or
service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
3. Retention Executive:
Management and resolve customer complaints
Identify and escalate issues to supervisors
Provide product and service information to customers
Retain existing Customer of company
4. Backend:
Resolve customer quarries over mail or chat
Handle all the quarries over mail and revert in time
Retain the customer
Provide and coordinate with customer over mail or chat regarding
company product a policies
Key Skills
Candidates who have good communication and interpersonal skills
Should possess good listening skills
Ability to think quickly to make a recommendation or solution to the
customer’s problem
Soft skills are important and other attributes like MTI should be taken
care of
Basic computer knowledge
Language: Fluent in English and Hindi
Salary & Incentives
1.8 LPA TO 5.0 LPA
Work Experience
0-3 Years
Academic Qualification
Graduate
Age
18 yrs. to 27 yrs.
Posting Location
Infotech Centre, 5th, Old Delhi Gurgaon Rd, Dundahera Village, Gurugram, Haryana 122016
Career Path
Sr. Customer support executive, Team Leader
Selection Process
Group Discussion, Interview
IMPORTANT NOTE:
A brief introductory session (Pre-placement-talk) highlighting company profile, job requirements,
CTC etc. will be conducted before the placement drive.
Applicants are required to carry
two copies of their updated Resume/CV and IGNOU ID Card (two copies)
2 Passport size photograph
KYC docs - Pan Card and Adhar Card
Education docs – Academic Certificate and Vaccine Certificate
Employment proof( if any)- Previous offer letter if working
Last 3 Month Salary slips
The selection process may continue till late evening. Applicants are advised to come prepared to
stay till late evening.
Applicants reporting after 11.00 AM shall not be allowed to participate in the
Placement Drive.For more information and registration for placement
Call between 10:30 AM to 6 PM
Email ID on which candidates can send mail- [email protected]
Contact persons from Company: 1. Ayushi Asthana - 6391406740
2. Nitesh Khandelwal - 7827871057
Contact persons from IGNOU.
Director (CPC) IGNOU office Phone No. 011-29571114
Director
Campus Placement Cell
