Graduate Management Trainee
Job Description
Job title Graduate Management Trainee
Line manager Graduate Management Development Mentor
Hours per week 37.5
Job summary
Pier Health Group’s new Graduate Programme has been designed to develop the next
generation of leader who will be at the forefront of enabling Pier Health Group to provide world-
class healthcare. The programme will encompass a number of roles within General Practice
exposing trainees to front-line management posts that provides supervised experience of the core
responsibilities of management, staff and financial resources in a patient facing service. This will
provide a robust foundation of both knowledge and experience so that the trainees will become
effective managers, paving the way to become the leaders of the future.
Trainees will be completing 3 years within Pier Health Group. During the programme, trainees will
receive support from a number of senior teams in the organisation (in most of our practices) as
well as many clinical and non-clinical colleagues. There will also be an experienced Practice
Manager mentor for the graduate trainee to work with throughout their programme and the
opportunity to work with the organisational CEO.
Primary responsibilities
The following will be the core responsibilities of the Graduate Management Trainee, training will be
given over 3 years:
- Proactively create and maintain positive and professional working relationships with a wide
range of stakeholders, at all levels, identifying connections, bringing people together to
develop mutual respect and trust.
- Ability to communicate in a clear, constructive, considerate, and engaging manner,
demonstrating positivity and enthusiasm towards work that encourages others to do the
same. This involves exchanging complex and potentially contentious information where
barriers to understanding or acceptance may exist.
- Attention to detail using complex and sensitive information / situations requiring analysis
and interpretation, using judgement to deliver a range of options as potential solutions with
a recommended way forward. This will involve being responsible for one or more
information systems, accountable for maintaining, managing and developing the
directorate system/s, including producing reports and business cases, assessing risks and
identifying impacts whilst assuring adherence to policies and procedures.
- Mature understanding and awareness of the main health and well-being issues facing the
local communities and observe and conclude on the characteristics of successful
partnership working. This could include carrying out research using several sources,
observing, and contributing to the organisation’s formal business meetings including board
level activities.
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- Act on own initiative, guided by principles and occupational policies to plan and organise
a broad range of complex activities, developing and adjusting plans or strategies,
adopting creative and innovative ways of working.
- Cultivate, develop, plan, organise and implement a significant service improvement
project/s, both nationally and locally, which seeks to change systems to support creative,
innovative and improved patient services.
- Support the implementation and operation of medical/clinical processes in compliance
with current systems and regulations, eg. service reviews, workforce and job plan reviews,
safety and clinical governance systems, e-health activities, care pathway and care
transfer reviews.
- Contribute to the operation and improvement of local/department information systems for
patient appointments/services and data recording (eg patient lists), provision of patient
focused services, which includes clinical pathways and patient related issues such as
comments and complaints.
- This list is not exhaustive.
The person specification for this role is detailed below.
ATTRIBUTES ESSENTIAL DESIRABLE METHOD OF
ASSESSMENT
Qualifications Qualified to Degree level having Application
and/or attained or be predicated to
Knowledge achieve a minimum of a 2:1 in Pre-employment checks
any of the following:
Health and social studies
Psychology
Sociology
Business Degrees (all types)
Any BSC degrees
Any Health Related Degree
Experience Building effective relationships Application
and collaborative working within
a team or group of people.
Working with a range of different Interview
people from different
backgrounds and interests.
Carrying out research using a
range of different sources,
analysing them to identify key
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themes/issues, producing reports
and recommendations.
Aptitude and
Abilities Excellent communication and Ability to analyse Application
numerical skills, both written and complex data
verbal and identify key
issues / themes
Capability to be agile and from a range of
resilient, able to prioritise and different sources
work to deadlines and under
pressure
Planning and organisational skills, Online Tests
developing creative and
innovative solutions
Able to work as part of a team, Assessment Centre
demonstrating tact and
diplomacy when working with
others
Interview
Effective influencing and
negotiating skills
Drive, initiative and ability to be
proactive with determination to
delivery improvements and
results
Computer literate to a
competent degree, being able
to interpret and manipulate data
to produce reports /
recommendations
Has insight into own strengths
and weaknesses
Willingness to travel as required
Personal Compassionate & collaborative Application
Qualities
Agile & resilient Online Tests
Curious with an improvement Assessment Centre
mindset
Passionate & motivated Interview
Other Must be eligible to work in the UK Application
Interview
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Ability to travel within
geographical area and be Pre-employment checks
flexible to meet the demands of
the service.
Management Development Plan
Year 1- Reception, Admin, Coding, CQC and Governance
Year 2- Operations Management, Finance, QOF and Claims
Year 3 - 1st half year, Leadership development, coaching mentoring
Year 3 - 2nd half year- Shadow management
Year 4- Placement – Working in Practice
Generic responsibilities
Equality, Diversity and Inclusion
A good attitude and positive action towards ED&I creates an environment where all individuals
are able to achieve their full potential. Creating such an environment is important for three
reasons – it improves operational effectiveness, it is morally the right thing to do and it is required
by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions
about their treatment and care. They can expect to be treated with dignity and respect and will
not be discriminated against on any grounds including age, disability, gender reassignment,
marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation. Patients have a responsibility to treat other patients and our staff with dignity and
respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to
work in an environment where diversity is valued and equality of opportunity is promoted. Staff will
not be discriminated against on any grounds including age, disability, gender reassignment,
marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual
orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues
with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This PCN is committed to supporting and promoting opportunities for staff to maintain their health,
well-being and safety.
The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate
measures are in place to protect staff and patients and monitor work areas and practices to
ensure they are safe and free from hazards and conform to health, safety and security legislation,
policies, procedures and guidelines.
All personnel have a duty to take reasonable care of health and safety at work for themselves,
their team and others and to cooperate with employers to ensure compliance with health and
safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974,
Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace)
Regulations 1999 and other statutory legislation.
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Confidentiality
The PCN and associated practices are committed to maintaining an outstanding confidential
service. Patients entrust and permit us to collect and retain sensitive information relating to their
health and other matters pertaining to their care. They do so in confidence and have a right to
expect all staff will respect their privacy and maintain confidentiality at all times.
It is essential that, if the legal requirements are to be met and the trust of our patients is to be
retained, all staff protect patient information and provide a confidential service.
Quality and Continuous Improvement (CI)
To preserve and improve the quality of PCN outputs, all personnel are required to think not only of
what they do but how they achieve it. By continually re-examining our processes, we will be able
to develop and improve the overall effectiveness of the way we work.
The responsibility for this rests with everyone working within the PCN and practices to look for
opportunities to improve quality and share good practice and to discuss highlight and work with
the team to create opportunities to improve patient care.
Pier Health Group continually strives to improve work processes which deliver healthcare with
improved results across all areas of our service provision. We promote a culture of continuous
improvement where everyone counts and staff are permitted to make suggestions and
contributions to improve our service delivery and enhance patient care.
Staff should interpret national strategies and policies into local implementation strategies that are
aligned to the values and culture of general practice.
All staff are to contribute to investigations and root cause analyses whilst participating in serious
incident investigations and multidisciplinary case reviews.
Learning and development
The effective use of training and development is fundamental in ensuring that all staff are
equipped with the appropriate skills, knowledge, attitude and competences to perform their role.
All staff will be required to partake and complete mandatory training as directed by the Practice
Manager. It is an expectation for this post holder to assess and discuss their own learning needs
and once agreed undertake learning as appropriate
The post holder will disseminate learning and information gained to other team members in order
to share good practice and inform others about current and future developments (e.g. courses
and conferences).
The post holder will provide a supportive role to patients, carers, families and colleagues in an
environment that facilitates learning where appropriate.
Collaborative working
All staff are to recognise the significance of collaborative working and understand their own role
and scope and identify how this may develop over time. Staff are to prioritise their own workload
and ensure effective time-management strategies are embedded within the culture of the team.
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Teamwork is essential in multidisciplinary environments and the post holder is to work as an
effective and responsible team member, supporting others and exploring the mechanisms to
develop new ways of working. To work effectively with others to clearly define values, direction
and policies impacting upon care delivery
Effective communication is essential and all staff must ensure they communicate in a manner
which enables the sharing of information in an appropriate manner.
All staff should delegate clearly and appropriately, adopting the principles of safe practice and
assessment of competence.
Plans and outcomes by which to measure success should be agreed.
Managing information
All staff should use technology and appropriate software as an aid to management in the
planning, implementation and monitoring of care and presenting and communicating
information.
Data should be reviewed and processed using accurate SNOMED/read codes in order to ensure
easy and accurate information retrieval for monitoring and audit processes.
Service delivery
Staff will be given detailed information during the induction process regarding policy and
procedure.
The post holder must adhere to the information contained within PCN and local practice policies
and regional directives, ensuring protocols are adhered to at all times.
Security
The security of the practice is the responsibility of all personnel. The post holder must ensure they
remain vigilant at all times and report any suspicious activity immediately to their line manager.
Under no circumstances are staff to share the codes for the door locks with anyone and are to
ensure that restricted areas remain effectively secured. Likewise, password controls are to be
maintained and are not to be shared.
