PROJECT CHARTER WORKSHEET

PROJECT TITLE: Culminating Project: What is Project Quality Management? Why is it important to the
organization?

Business Case: EverGreen needs to know its current state of business with regard to its project quality
management, and it needs mid-level managers to understand what project quality management is and
why it is essential for the organization.

Version Modified By Date Summary of Changes

1.0 Catherine 10/19/2023 Rough Draft/Pitch
Raleigh
1.1 Toni Ziola 10/29/23 Deliverable, role of quality management, review
1.2 Cassie Andresen 10/29/23 Fill in deliverables, what is out of scope, edit of
problem/opportunity statement, communication
strategy, and project goal statement
1.3 Moryssa Lopez 10/30/23 Fill in 3/6 key attributes of PQM
Changed some formatting to follow APA guidelines
1.4 Graham Langley 10/30/2023 Complete 4/5/6 of 6 key attributes of PQM. Updated
Milestone/Meeting Calendar
1.5

Problem/Opportunity
Statement: Develop a training module for mid-level managers that covers the
following:

● what PQM is
● why it is essential to the health of your organization
● a brief overview of the tools used in the implementation
of PQM
● at least six attributes or concepts you want the agency
staff to remember about PQM

Project Goal Short-term goal:

Statement: - Create a presentation for the EverGreen Organization
depicting necessary training modules on PQI for mid-level
managers regarding improving quality issues and how to
prevent concerning product failures
Long-term (generalized) goal:
- The Blue Team learns more in depth about Project Quality
Management through the creation of training modules via
the consulting firm

1
 - The Blue Team provides the EverGreen Organization a more
logistically supportive long-term methodology for both
product quality and prevention control
- The Blue Team shows their knowledge and expertise in PQI
and why it is necessary for an organization’s success

Project In Scope: ● Provide an overview of the current situation at the

organization- the WHY of your being there to train
● Clearly and concisely explain your understanding of
project quality management,
● Define key attributes of what project quality management
is
● Discuss the vital role of management
● Identify a minimum of two quality management tools
● Identify at least six key attributes or concepts for PQI that
will be the takeaways for the audience and
● discuss why it is crucial to the health of any type of
organization.

Out of Scope: - Promotion of exceeding requirements (PQI is about meeting

stakeholder needs, not going outside of the necessary limits)
- Scope Creep (this prevents PQI from successfully being
prioritized due to varying needs)
- Analyzation of organizational structure that does not have to
do with product quality concerns and issues
- Project management tools or concepts unrelated to PQI

Deliverables:
Tasks Person Notes

What is PQI? Why is Catherine Raleigh Less than 3 minutes

it important to an Doodly Video to
org? (Summary, open the
Macro overview) presentation, 2
paragraphs on both
also, 3 slides with
video and overcaps

Current State, Why Cassie Andresen Write 2-3 extensive

they are being paragraphs
trained, Key highlighting
Attributes resources from

2
 PMBOK, and create
up to 5 presentation
slides about the
current situation
and key attributes of
PQI

Plan, Manage, Graham Langley

Control (explain and
define each)

Role of Managers in Toni Ziola 160 word

Quality paragraph, can
Management, Two minimize if needed.
Tools

Six Concepts to Take Moryssa Lopez / Description of

Away, Health of Org Graham Langley concepts and why
Summary they are important
to the health of the
org.

Estimated Cost Hourly Rates of Trainers and Printable materials (no direct costs)
Savings:
Assumptions: ● We all know what PQI is and can define a training module
● We are all skilled PM’s or have had enough educational
training we can operate autonomously
● We will all respect each other’s time, efforts, and work, and
maintain clear and respectful communications on Google
Spaces
● We all value our grades and educational experiences
● If help is needed, we will ask or reach out in a timely manner
Risks: ● We are all in different time zones
● We all have varying values and professional experiences
● We are strangers and have never worked together
● We have already had some difficulty grouping in one space;
this could be an ongoing issue if not addressed
● We have some people who are ready to graduate and some
who might not be there yet, so efforts could vary
Communication ● We will add all files and materials to a Google
Strategy: Presentation(Google Docs)
● We will communicate via the Google Space chat for work
progress

3
 ● We will meet at least three times, virtually, to discuss
progress and our pieces.
● We will use messaging platforms like google space chat,
texting if urgent, and Canvas to discuss updates, if anyone is
unable to meet, or if there are any issues with completing our
individual sections
Other information to “Remember, I am not asking you to complete an entire training
consider program but an introduction to the concepts of Project Quality
Management. Generally, an introduction for an organization can be
a full 6-hour training, but I am asking your TEAM to develop
approximately 15-20 presentation slides and recorded presentation.”

“The introduction teaching/training exercise needs to describe

project quality management and how it will enhance the
organization's effectiveness. Again, remember the managers have
very little knowledge related to project quality management. It is
YOUR job to teach them WHAT it is and WHY it is important to the
health of any organization and package this information in the form
of the introduction of a manual "you are charged with completing
related to your new responsibility or a video training introduction for
the managers."
Project Champion: Joan Barnes
Project Sponsor: Blue Team
Project Team: Cassie Anderson, Graham Langley, Moryssa Lopez, Catherine Raleigh,
Toni Ziola
Project Manager: Blue Team
Other Stakeholders: Evergreen Mid-level Managers

Preliminary Plan Target Date Actual Date

Milestone ONE 10/30/2023 Develop and finalize the Charter
In-Attendance: Moryssa, Catherine, Graham
Milestone TWO 11/2/2023 MANDATORY MEETING
Milestone TWO 11/9/2023 Meeting
Milestone TWO 11/13/2023 Turn in 11/13/2023
Milestone THREE 11/16/2023 Meeting
Milestone THREE 11/27/2023 Turn in 11/27/2023
Completion Date 11/27/2023 Turn it assignment

4
Six (6) key Attributes of Project Quality Management
1. Customer Satisfaction (Moryssa)
2. Identifying your standards (Moryssa)
3. Communication (Moryssa)
4. Planning (GL)
5. Inspection (GL)
6. Deming Cycle (GL)
OVERVIEW OF PROJECT QUALITY MANAGEMENT
Catherine’s Portion:

Project Quality Management is the process that ensures all deliverables that will be

completed in a project are completed to the requirements and specifications of the client or

business expectations (PMBOK, 2016). Project Quality Management ensures we deliver quality

by having processes defined and in place to meet the standards outlined by the client

(PMBOK,2016). Quality can be understood in two components: the first is “Features that meet

the customer needs,” which will meet all demands and drive satisfaction and sales, and the

second is, ”freedom from failures,” which limits or mitigates errors in stages like production,

failures in testing, dissatisfaction or dire consequences to users (Rose, 2022; Pg. 299). Quality

involves items we sell and services we render; it is found in the relationships we develop and

the systems we use (Rose, 2022; Pg 441). While it might be assumed quality costs more,

delivering quality through almost any industry is not more expensive or time-consuming when

quality is the goal (Rose, 2022; Pg.441). Delivering an outstanding product or service that

outshines expectations will perpetuate additional business dealings because a satisfied

customer is a returning customer (Rose, 2022; Pg.440).

5
 Project Quality Management is vital because within every project lies the stakeholder's

demands and needs. To be sure that the expectations of those stakeholders are being met, it is

imperative to have quality processes, procedures, and defined standards because everyone on

the project must know what the product needs to look like in order to hit that target (Rose,

2022 Pg. 318, 626). By prioritizing quality in all projects, an organization can increase its

competitive edge and become a leader in its industry (Rose, 2022 Pg. 445), as well as increase

the profits and sales of the organization (Rose, 2022 Pg. 461). Quality increases the way we

visualize our own work and creates a culture of higher standards within the way we deliver our

projects (Brown, 2007).

Toni’s Portion:

A project manager who is effective in quality management provides a thorough

framework to improve quality. Managing quality throughout a project’s life will result in “better

products or fewer deficiencies will improve customer satisfaction, improve reputation, and

increase competitiveness” (Rose, 84). To ensure quality management is taking place, project

managers should utilize tools to assist the project team. One great tool for this is a simple check

sheet, this is a table that allows a project team to generate a list of issues or potential risks then

to provide the frequency and severity of a problem. When this is arranged as a table, it allows

for a quick overview tool to utilize throughout the project’s life to ensure no problems are going

too far out of control. Another tool is, a histogram, this is a graph that shows data history to

ensure the previous processes used were effective or would need to be adjusted for the

duration of the project.

6
Cassie’s Portion (1st Paragraph is current situation/why, 2nd Paragraph is key attributes of

PQI):

The current situation that is occurring involves EverGreen Organization, a group that is

experiencing many product failures, has hired the Blue Team as a Project Management

Consultant Company to create a presentation of training modules for them to improve their

standards for Project Quality Management. To successfully train their mid and upper-level

management teams, the Blue Team will need to teach them what PQI is and why it directly

affects the health of the organization and the projects within it. If there are consistent product

failures, it shows a systemic issue within the company’s project quality standards and they

appear to need an updated training program to prioritize Project Quality Management within

their projects. Sometimes, even with upper to mid-level employees in a company such as this, it

takes an outside lens to fully assess where these issues may arise and remind them of the

necessity of product quality. This is due to the fact that it could impact the company’s

reputation as a reliable resource to its clients or customers, it could lose money if they keep

having products fail and the company needs to extend their project length and budgets for

additional testing and improvements to the products, and it could create conflict within the

organization if they start to lose their resources. Additional training will help keep the

organization up-to-date with quality standards and help them learn the best process for their

individual projects, which may be part of the overarching issue as well.

Project Quality Management has to do with the procedure for identifying what quality

standards are for the deliverables of a project, whether it be in regard to an end product,

process, or something different. It also has to do with the quality assurance measures that

7
confirm that the standards identified are being met. While this may seem like an ambiguous

process, the most important attributes to prioritize in a Quality Management Plan are Quality

Planning, Quality Control, and Quality Assurance. By first identifying quality requirements for

the deliverables of a project, EverGreen Organization should first assess the most accessible way

that the project team can document updates and understand as a unit how everything will be

communicated, such as with weekly meetings, email updates, project documents, or other

tools. It is within this Quality Planning portion that these will all be relayed and the team should

discuss how to most accurately measure the quality throughout the course of the project. The

second key attribute is Quality Control, which has to do with project team members owning

how to determine quality requirements for research, testing, improving, and implementing the

project deliverables. The focus in this is to identify any risks or uncertainties that may come up

causing issues to the product, which will help EverGreen Organization to prevent poor quality.

This is to confirm that all standards are met, and there are many eyes consistently assessing as

well. A final key attribute is Quality Assurance, which is the preparation of implementation into

the system of the deliverables so that the quality requirements that were previously established

meet the needs of the project and product. Within this, there must be documentation, time for

planning, tracking tools, and calendar alignment to ensure the project team is all on the same

page and supporting one another throughout the process.

Moryssa’s Portion:

Customer satisfaction is a key attribute of project quality management because the customers

are the ones who keep our product or business alive. Without customer satisfaction, there will

be a decline in product demand and, therefore, a decrease in revenue. Customer satisfaction is

8
an important quality attribute because satisfaction, or dissatisfaction, can reveal what aspects

are being done right and what needs improvement. From the textbook Project Quality

Management by Kenneth Rose, a customer's role falls into four parts, which include providing

needs and requirements, defining performance, evaluating products, and providing feedback

(Rose, 2022 Pg. 25). Without managing customer satisfaction, your product will decrease in

quality and lose its value to the company. Managing customer satisfaction will also allow you to

stay current with the ever-changing wants and demands of the customers, ensuring that your

product continues to have value.

Identifying your standards is another key attribute of project quality management

because it describes how things must be done to gain quality. Standards to a company can be

both legal or ethical but must be met when developing or improving a product. “They describe

how the project team should or must employ processes” (Rose, 2022 Pg. 63). Your standards

are a part of your contract created and lay out the bottom line for your product. Once you have

those standards met, you will be able to identify what constraints those standards put on your

product and your processes. This is important to project quality management because it will

determine how you are able to manage, track, and improve the quality of your products.

Communication is also a key attribute of project quality management. Communication is

vital to quality because it ensures that everyone is aware of what the standards are, what is

working, what needs improvement, and so on. Without effective communication, there will be

a major disconnect between suppliers, stakeholders, management, and customers. Having

communication is essential because there are so many moving parts involved in any business.

Coordination is specifically important to project quality management because it is making all

9
parties involved aware of what needs to be done to gain better quality. Rose states that

“communication is the means of identifying problems and opportunities, resolving problems,

and exploiting opportunities (Rose, 2022 Pg. 27). Effective communication will allow your

company to identify areas for improvement and how to achieve that improvement.

Communication also allows for an exchange of ideas and solutions to improve the quality of

your product and processes.

Planning is an essential part of project quality management. Planning helps “identify

quality requirements and or standards for the project and its deliverables and documenting how

the project will demonstrate compliance with quality requirements” (Rose, 2022 Pg. 49). The

process of planning aligns the requirements identified by your stakeholders alongside time and

budget to reach the required level of quality. Planning also helps identify possible issues early

on and allows you to avoid this in route to hitting your quality standard. Quality planning is

beneficial to everyone involved as it sets the performance expectations for the project and

work. The better the planning, the greater the benefit as it results in less rework, higher

productivity, and more efficiency.

While quality is “planned in, not inspected in” (Rose, 2022 Pg. 83), inspection still plays a

critical role in project quality management. The PMBOK Guide defines Inspection as “activities

such as measuring, examining, and validating to determine whether work and deliverables meet

requirements and product acceptance criteria.”. By using these activities and inspecting, you

ensure the project meets the requirements and expectations of stakeholders as well as identify

defects or issues that could force rework later. Inspection also plays heavily in monitoring and

10
helps keep the project on time and on budget, a major concern in all projects. Overall, because

inspection plays such a broad role, it's an incredibly useful tool in ensuring project quality is

managed and achieved.

The Deming cycle or the Plan-Do-Check-Act is a systematic process centered around gaining

knowledge to improve the quality of a product, process, or service (Rose, 2022 Pg. 86). The

Deming cycle is time-tested and has been utilized since 1939. The cycle focuses on choosing a

process to improve (Plan), applying the change on a small scale (Do), observing the effects of

the planned change (Check) and then implementing or rolling back the changes depending on

the outcome (Act). By using the Deming cycle, project managers and organizations can identify

issues early on and act before they become a major problem. Doing this raises the chances of

success as the quality of the process or product is being refined and elevated continuously with

repeated cycles, ensuring the quality standard is met. Because of this, the Deming cycle is an

invaluable tool for Project Quality Management.

11
 References

A Guide to the Project Management Body of Knowledge (PMBOK® Guide). Project Management

Institute, 2017. APA, 7th ed. Project Management Institute.

Brown, J. T. (2007, December 6). The Handbook of Program Management: How To Facilitate

Project Success with Optimal Program Management. Google Books.

https://books.google.com/books/about/The_Handbook_of_Program_Management.htm

l?id=dHSaxP9i9UMC

PMBOK. (2016, February 29). Project Quality Management. YouTube.

https://www.youtube.com/watch?v=ckKHYKJQ-Cw

ROSE, K. H. (2022). Project Quality Management: Why, what and how. J ROSS PUB.

12