XF Quick Guide V1.01-18ce
XF Quick Guide V1.01-18ce
Quick Guide
“Our key objective is to help the worlds best photographers capture more epic images,
stand out as an artist and have fun in the process.Our new XF Camera System is designed to be like a
“Stradivarius” in the hands of an expert”
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Content | XF Camera System
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XF Camera System | Overview - Controls, Keys and Dials
Dials, and controls do not have hard coded labels outside of the camera - thus functions
and features can be customized and configured, to fit the photographer’s requirements
and shooting style.
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Overview - Controls, Keys and Dials | XF Camera System
The top screen of the XF is a touch display, providing direct access to shortcuts
and specific features. The front and rear keys, dials and controls are all custom-
izable and have multiple functions according what is displayed on screen.
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XF Camera System | Assembling the Camera System
Remove the IQ back from the XF camera body
1. Slide the back release lever forward toward the front of
the camera while pushing in the back release button.
2. Tilt the IQ back slightly backwards from the top and gently
lift the IQ back off the lower interface hook of the XF camera
Attach the IQ back to the XF camera body
1. Gently place the lower interface of the IQ back onto the
bottom hook channel of the XF.
2. Tilt the IQ back toward the camera until the top latch
clicks into position
3. Use the slider and the release button to hook it firmly
in position
NOTE:
After removing the IQ back or the lens from the camera body, remem-
ber to protect the optical parts by reattaching the caps and covers.
Also remember to attach the front and back port cover on the XF to
protect the the camera from dust entering the mirror box
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Assembling the Camera System | XF Camera System
Interchangeable viewfinders
In addition to the Prism Viewfinder, the XF features an optional
Waist Level Finder (Part # 73090)
NOTE:
Ensure the viewfinder is securely attached before turning the power on
and using the camera. Failure to ensure the viewfinder and body are
not properly secured could result in a camera malfunction. There is also
a risk of dropping either the camera or the viewfinder if the viewfinder
is not securely attached! Always remember to protect the optical ele-
ments with the supplied covers.
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XF Camera System | Readying the Camera
Charging the batteries
When working untethered, the standard power source of both
the XF and IQ back is the 7.2v (3400mAh) BP-911/914/915 type
rechargeable Li-ion battery.
To maximize battery performance, charge both batteries before
use with the supplied Twin V Pro charger. Approximately 2.5 to 3
hours are required to fully recharge exhausted batteries.
1. Slide open the charger base cover and fold back to form
a stand.
2. Slide the batteries into the charger slots from the top
down. If charging only one battery, either slot can be
used.
3. The charge percentage indicator will blink and display the
capacity of the battery that’s charging.
4. Charging is complete when the charge indicator stops
blinking and the capacity level displays “100%”.
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Readying the Camera | XF Camera System
Powering ON and OFF the system on the XF body
Powering on the XF and the IQ simultaneously is achieved with
a short press of the power button on XF.
A long press of the same button will power off the XF, the IQ
will follow and power-off automatically after a few seconds.
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XF Camera System | Readying the Camera
Setting the time zone in the IQ digital back
Date and time parameters are set and controlled via the IQ
digital back Menu.
If the IQ back has been without power for a long period of
time, it will automatically ask you to set the time and date on
the next occasion it is powered up.
Tap the screen and scroll through the numbers to attain the ap-
propriate date and time. Tap the check mark, which will appear
in the bottom right hand corner of the screen, to confirm your
entry. The time and date is applied to the EXIF data in all files
captured with the IQ back.
NOTE:
If you choose a wrong language by mistake, and you cannot read the
menu system, to find the language menu, look for the menu item with
and (L). This is the Language menu. Enter this menu where you can
select the first option, which is always English
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Readying the Camera | XF Camera System
Using Memory cards
The Phase One XF System supports Type 1 CompactFlash (CF)
cards only. Phase One recommends UDMA 7 type cards (800x
speed or better) for optimal performance, however slower
cards can be used. Microdrives and CF Type II cards are not
recommended for use with IQ backs.
LED Lights
IQ digital backs feature two main LEDs located below the bot-
tom left corner of the screen.
Green:
When capturing an image the Green LED will blink rapidly
to indicate that the IQ back is busy. When the IQ screen is
dimmed this Green light will continuously display to indicate
that the camera is still ready to shoot.
Red:
A Red LED indicates that the IQ back is writing to the storage
media, and therefore the buffer has not been emptied. There is an
additional Red LED indicator located next to the CF card slot (be-
neath the cover). It is assigned to indicate CF card activity only.
NOTE:
Do not remove a CF card from the card slot when this Red LED is on.
Removing a CF card whilst the Red LED is on can damage the format-
ting of the card, images or data may be lost or corrupted.
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XF Camera System | Navigation
Release Button
Half press will activate the exposure meter as well as auto-
focus, by default.
Full press releases the shutter.
Activating the shutter release button (quick press) will return
the camera to instant readiness at any time.
Secondary Release Button
The secondary release button replicates the functionality of the
main shutter release button. When the secondary shutter release
function is enabled, the primary release button remains active.
Front Dial
By default the Front Dial is used to adjust the Shutter Speed,
however it is mode dependent, and after pressing the Front
or Rear Key it is then used for navigation of the camera
function settings.
Side Dial
The Side Dial is set to adjust the Aperture value by default,
and it is also used for making selections from both the Camera
Function settings and Camera Menu. The Side Dial is customiz-
Secondary release button able by pressing the rear key on the XF top and navigate to
Camera Utilities>Control Setup.
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Navigation | XF Camera System
Rear Dial
This dial is principally used to adjust ISO, and like the mode
dependent Side Dial, is also used for making selections from
both the Camera Function settings and Camera Menu. The
Rear Dial is customizable by pressing the rear key on the XF
top and navigate to Camera Utilities>Control Setup.
Front Button
The Front Button is a mode dependent control set to activate
the depth of field function, per default. The Front User control
is customizable by pressing the rear key on the XF top and
navigate to Camera Utilities>Control Setup.
Rear Button
The Rear Button is programmed, per default, to activate the
Mirror Up (MUP). The Rear User control is customizable by
pressing the rear key on the XF top and navigate to Camera
Utilities>Control Setup.
Front Key
A short press on this key activates the camera function icons
displayed on the top touch screen. By default the function
icons cannot be accessed directly until they’re enabled.
Rear Key
The Rear Key is used to gain access to the camera menu. A
On/Off Button
short press and release of the Rear key is required to access
the menu. The Rear key’s function is repurposed for navigation
when in this mode.
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XF Camera System | OneTouch User interface
The XF Camera body’s top user interface consists of:
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Release button at the front right-hand side,
NOTE:
D
A secondary shutter release control is available on the front lower-right
side of the camera if you want to shoot handheld in portrait orientation
or using waist level finder
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OneTouch User interface | XF Camera System
Classic layout (Default)
The XF OneTouch UI is setup by default with a “Classic” layout
on the top screen. Apart from Shutter speed, Aperture and ISO,
the Classic layout is also showing the Mode, Drive, Light Meter-
Close Menu Toggle Auto On/Offf ing, Focus Area and M.UP. Settings.
Tapping on any item on the screen lets you set the parameters
for that function.
Simple layout
You can switch to a “Simple” layout via the XF menu or the
IQ3 XF camera menu. The simplicity of this layout may be
preferred because it is very easy to decode, and does not show
fixed settings like Drive, Metering Area, Focus Area and M.UP.
NOTE:
With “Simple” layout you can use the same
Auto on/off feature as in “Classic” without
having the screen cluttered with settings you
rarely change. In both views you can get an
overview of the battery and storage status by
tapping on the battery icon.
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XF Camera System | Prism Vewfinder display
Auto focus area frame
Focus area
The XF Viewfinder is equipped with focus sensor indicators in
the center.
During actual use, only the relevant icons and indicators are displayed.
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Prism Vewfinder display | XF Camera System
Setting Diopter in the viewfinder
Start by defocusing the camera manually
Look through the viewfinder and make sure that the focus
frame (Circle with Rectange inside) on the focusing screen is in
sharp focus. If it is not, turn the diopter adjustment dial counter-
clockwise if you are nearsighted or clockwise if you are farsighted.
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XF Camera System | IQ Navigation
Touch Screen Operation
All IQ backs are equipped with a 3.2 inch touch screen. The
screen lets you zoom, pan and browse through images quickly,
making it is easy to navigate between different menus and fea-
Upper Left Key Upper Right Key tures. Operation is done using the touch screen display or the
well known and intuitive, 4-key navigation.
Menu Keys
The IQ back is equipped with four external keys.
The keys will change function to match the menu shown on the
display. The function of the four keys changes once one of the
Menu, ISO and WB options has been selected. In general, the two
keys to the left are used to exit the screen and select a menu op-
tion. The two keys to the right are used to navigate up and down.
Home Screen
The IQ Home Screen is the first navigate view users will see
as soon as the back is switched on. This is the back’s default
screen and the starting point from which to negotiate the
menu system. It enables direct access to the Play mode to view
captured images, the Menu to configure the IQ back’s features,
the ISO sensitivity and White Balance (WB) settings.
Info Bar
In the bottom of the screen you will find the Info Bar - the Info
Bar is visible all the time, except when you look at images in full
screen preview.
Info bar lists from left to right: Remaining captures on CF card,
Battery status, WiFi status (if available and turned on), CF card
inserted. - a flashing icon means the function is not avalable.
For instance “No CF-card” - or “No WiFi connection”.
Far most to the right is the contextual menu. This gives access to
Lower Left Key Lower Right Key many other functions, depending on which back you are using
and where you are in the menu context.
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IQ Navigation | XF Camera System
Important logic that will help you navigate with ease:
Home key
Home Key Long press on the upper left key will always bring you back to
the main menu.
Contextual Menu
The Contextual menu icon in the lower right corner provides ac-
cess to a palette of options, depending on where in the menu
system you are.
At the home screen for instance, pressing the contextual menu
icon will give you access to setup WiFi, Lock the screen/keys,
setup your camera body, View thumbnails and preview images
at full screen or access Live View.
Contextual Menu
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XF Camera System | IQ Navigation
Viewing images (Image Playback)
After capture, an image is shown on the rear screen. Image play-
back can also be accessed at any time from the upper-left key on
the Digital Back (this is particularly useful if the screen is in sleep-
Tool View Tools
mode), or directly from the Play icon on the Home screen.
The default screen is the Tool view mode and is one of three
playback modes available: Tool view, Full Screen view and
Thumbnail view.
Tap the main view to go to full screen, double tap to zoom to 100%
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IQ Navigation | XF Camera System
Swiping between images
In both Tool View and Full Screen View, it is very easy to swipe
between images by sliding your finger left or right over the im-
Selected thumbnail age. This will go forward or back in the image range.
Zooming on an image
In full screen, clicking on an image will bring up a zoom slider
on the left side that can be used to zoom.
You can double tap an image in either Tool View or in Full
Screen View, to display that image at 100%.
NOTE:
When the shutter is released, an image is displayed on the rear screen
for approximately 60 seconds, by default, providing no keys are
Tap one image to view at full screen depressed in the meantime. The display time can be altered Under
Menu>Display
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XF Camera System | Camera Defaults
Camera pre-set from factory or after “Reset to Default”:
AF Drive mode:
Single (default), Continuous.
AF drive mode can be changed by pushing the Rear Key to
enter the menu and selecting Camera operation.
Manual focus is selected using the physical Auto/Manual collar
on the lens.
Capture Mode:
Single capture (default), Continuous capture, Vibration Reduction,
and Bracketing.
Capture mode can be changed by selecting the Capture Mode on
screen and selecting the required capture mode on the screen.
White Balance
Auto (default), Daylight, Fluorescent, Tungsten and Flash.
White Balance can be selected in the IQ back WB menu.
Exposure Mode:
Manual (default), Aperture Priority, Time Priority and Program.
NOTE: Exposure mode can be changed by selecting the Exposure
The XF Camera can be reset to factory defautl settings from the camera menu. Mode on screen and adjusting the Side dial.
Press the Rear Key and using the front dial or Rear Key again, scroll down to Re-
store to Default. Select the option using the rear dial, and confirm selection with
rear key.
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HAP-1 AF Focusing System | XF Camera System
Autofocus Drive
There are two AF Drive options: Single or Continuous. These
drive options can be set by selecting Camera Operation>AF
Drive on the XF top screen or in the XF menu on the IQ back.
Single:
Focuses the lens once, after pressing the release button half-
way. Half-pressed stage locks the focus, allowing the photogra-
pher to recompose the image before fully depressing the shut-
ter. Autofocus is reactivated anytime by releasing and pressing
the half-press shutter release button again.
Continuous:
On half-press of the shutter release button the lens focuses,
while the AF system continues to monitor the subject. If the
subject moves, the lens will refocus to follow the subject. Press-
ing the release button to the second stage releases the shutter,
regardless of whether the subject is in focus or not.
AF Priority:
The AF priority can be set to prevent shutter release until the
subject is in focus. To change AF Priority access the Camera
Operation>AF Priority on the XF top screen or from the XF Menu
on the IQ back.
Focus Area:
To change from the default size AF area (outer rectangle) to
the smaller, center area AF, select the AF Area icon from the
XF top screen.
NOTE:
Depending on which lens you are using, the focus mode can be set on
the lens, either by turning the focus selector ring or by moving the AF/
MF focus ring forwards or backwards.
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XF Camera System | Capture Modes
Single capture
One image will be captured when fully pressing the shutter
release button. Holding the button down will NOT result in
additional captures.
Continuous capture
The camera will capture images continuously to the fastest
possible frame rate with the release button held down.
Exposure Bracketing
The camera will capture 3 shots (by default) in succession: one
1-stop under, one at the correct exposure and one 1-stop over.
Different EV values can be selected and three steps are of-
fered: 1, 1/2 and 1/3 EV, with the option for 2, 3, 4 or 5 captures.
Bracketing is accessed by tapping the Drive icon on the XF
top screen, or from the XF menu on the IQ [Drive>Exposure
Bracketing]
Exposure Mode
The default setting from the factory is Manual (M). However
there are 4 exposure modes available: Manual (M), Aperture
Pri-ority (Av), Shutter Priority (Tv), and Program (P). In Classic
screen layout, the Exposure Mode can be changed by tapping
the icon on the top touch screen, followed by then toggling the
rear dial or side dial.
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ISO and White Balance | XF Camera System
Setting ISO in the IQ digital back
ISO sensitivity can be set either by scrolling the side dial on the
XF camera or by selecting ISO with the top right key of the IQ
digital back. ISO Range is dependent on the IQ digital back you
have attached to the system.
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XF Camera System | Exposure Compensation
Exposure Compensation
The Exposure Compensation function is available primarily for
the automatic exposure modes (Av, Tv, and P), but it can also
be used in Manual exposure mode. Compensation can be set
from -5 to +5 EV in either 1/3, 1/2 or 1 EV increments. By de-
fault, exposure compensation is applied in 1/3 EV increments.
If, for some reason you want to avoid using touch, an alterna-
tive method can be applied using Keys and Dials:
1. Press and release the Front Key on the XF top. This will
highlight the last chosen feature in the control panel dis-
played on the top touch-screen.
2. Rotate the Front Dial to scroll through the Function icons
on the control panel. Note, each function selected is high-
lighted in-turn and remains active for 3 seconds.
3. Select the Exposure Compensation function, and scroll
using the Rear or Side Dial to increase or decrease the
setting. The EV value applied is displayed on the Top
Touch Screen and in the viewfinder display and remains
fixed, regardless of the number of captures. To remove
any exposure compensation applied, access the function
again and set the value to 0 (zero).
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Long Exposure | XF Camera System
Long Exposure and Bulb mode
The IQ backs a quite capable when it comes to long exposure.
Long Exposure mode
Using the Time setting, the focal plane shutter of the XF stays
open for a predetermined time (displayed in seconds).
1. Rotate the Front Dial and select Shutter Speed; 30, 60,
120 or 240.
2. Select the aperture using the Side Dial.
3. Compose using the viewfinder or Live View, focus and then
trigger the shutter release. The shutter remains open for the
allotted time, the Display on the IQ back as well as the top
screen of the XF, will show the elapsed time (in secs).
Bulb mode
To capture an image in excess of the exact Shutter Speeds
available on the XF camera, select Bulb.
1. Select the Manual Exposure mode from the Top Touch
Screen.
2. Rotate the Front Dial to select Bulb, and the Side Dial to
select the aperture value.
3. Compose using the viewfinder or Live View, focus and
then trigger the shutter release. The shutter remains open
as long as the shutter release is depressed.
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XF Camera System | Live View
Live View
All IQ backs are capable of displaying a live preview of your
scene on the rear LCD. Live View is supported in Aperture Pri-
ority and Manual Exposure modes only. All IQ backs also sup-
port tethered Live View using FireWire 800 or USB 3.0, except
for the 50MP IQ backs which only have Live View on USB 3.
Check Focus
Select manual focus (MF) from the Lens Selector Ring.
Focus on the subject using the Live View image.
Tap the screen to enter Full Screen mode, and then slide your
fingertip up on the Zoom slider displayed on the left-hand side
to zoom into the subject. (Slide your fingertip down to zoom
back out). Drag the image with your fingertip to examine the
subject and confirm focus.
Capture an Image
Follow the steps above to start Live View and confirm focus.
Note AF is not available during Live View.
Release the Shutter while in Live View to capture an image.
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Custom Presets | XF Camera System
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XF Camera System | Flash Photography
Build in Profoto Air flash
The XF camera has a build in Profoto wireless flash trigger
The Wireless flash trigger can pair any Profoto Air enabled
flash system or accessory.
For third party flash systems a Profoto Air Sync Transceiver
can be used (Phase One Part# 70263)
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Focal Plane Shutter and Leaf Shutter Lenses | XF Camera System
Phase One Focal Plane lenses
The XF camera has a build in focal plane shutter (FPS).
The range of the shutter is 1/4000s to 1 hour (determined by
the specific IQ back used), but flash sync is limited to a maxi-
mum of 1/125th of a second Shutter Speed.
Schneider Kreuznach LS lenses
The Schneider Kreuznach lenses have a build in leaf shutter
(LS). The Leaf shutters have a capability to synchronize flash
up to 1/1600th of a second Shutter Speed.
If using LS lenses, the camera will indicate if LS or FPS is active
by displaying it on the top screen. Priority of which shutter you
wish to use can be set in the Camera Operation menu on the
top screen, or from the XF menu on the IQ digital back.
Advantages of FPS
One notable advantage of FPS is ability to shoot up to a
1/4000th of a second.
Another advantage is the shutter response time, which is al-
most twice as fast as the Leaf shutter.
This means that if you are photographing objects or persons
within range of the FPS flash sync speed, or without flash, you
will be able to get a notable faster response to the finger press
of the shutter release using FPS.
Advantages of LS
If you want to synchronize at a Shutter Speed faster than 1/125th
of a second, the LS lens shutter can facilitate your requirement.
Another advantage of the LS is less vibration during the cap-
ture due to the circular movement of the shutter.
The issue of vibration however, is addressed even on non-LS
lenses with the XF vibration delay feature of the XF camera
operation menu, available on the top screen.
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XF Camera System | Capture One Pro
The XF camera is bundled with Capture One Pro.
Installing on Mac
Capture One software includes an easy-to-use installer that will
install all the software necessary to run the application on a
Mac running OS X 10.9 (Mavericks) or 10.10 (Yosemite).
Installing on Windows
Capture One includes an easy-to-use installer that will install
all the software you need to run the application on a Windows
based computer.
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Activating Capture One Pro | XF Camera System
Activating Capture One Pro
An Internet connection is required to activate and update Cap-
ture One Pro.
Troubleshooting
If you are experiencing problems activating the software, follow
the instructions provided in the application, read the Capture
One help manual online, or visit our website for inspiration and
troubleshooting: http://www.phaseone.com/support
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XF Camera System | Capture One Pro Tethered Capture
Shooting Tethered
As a professional tool for working photographers, the Phase
One XF medium format camera system can be tethered to a
Mac or PC running Capture One Pro RAW workflow solution.
In addition to being able to control basic camera functions,
captures are saved to the computer’s hard disk or they can be
saved to the CF-card instead.
Connecting to a Computer
The XF can be tethered to a computer using either FireWire
800 (IEEE 1394b) or USB 3.0 interface cables.
Online Support
For more information on shooting tethered with Capture One
please consult the online user guide available in the Capture
One Help menu or go direct to http://help.phaseone.com/en/
CO8/Capture/Tethered- Shooting.aspx
NOTE:
The XF/IQ3 is compatible with FireWire cables up to 4.5 meters in length and
USB 3.0 cables up to 3 meters in length. Longer cables might require a third
party power
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Import Images into Capture One Pro | XF Camera System
Import Images
Inserting a memory card into a card reader will automatically
bring up the Import Images dialog window, when Capture
One Pro is running.
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XF Camera System | IQ Backs for Mamiya RZ PRO IID
IQ back on a Mamiya RZ PRO IID
The IQ backs with XF mount or 645DF+ mount are compatible
with the Mamiya RZ Pro IID camera, however this will require
an adaptor plate. (Phase One Part # 70994)
It is possible to use a Hasselblad V mount IQ back on the
Mamiya RZ67 PRO IID by getting the back mount plate modified
with the following Mamiya service part number: Y22995-RZ.
IQ back on older Mamiya RZ PRO II
Only the Hasselblad V version of an IQ back can be used on
the older version Mamiya RZ PRO II with a Mamiya RZ Pro II
adaptor. (Phase One Part# 70964)
Mounting IQ Back on the Mamiya RZ PRO II
Viewfinder Mask
Please check the relevant Mamiya RZ67 manual regarding how
to dismount the viewfinder and remove the focus screen.
1. Remove the protection tape from the mask.
2. Dismount the prism/waist-level finder and remove the
focus screen.
3. Place the viewfinder mask in the bracket that holds the
focusing screen.
4. Re-mount the viewfinder focus screen followed by the
Viewfinder.
IQ Camera Mode
Select the special Mamiya RZPRO IID camera mode in the IQ
back Menu>Camera mode, this will ensure that the IQ knows it
is mounted to a Mamiya RZ PRO II.
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IQ backs For Hasselblad H | XF Camera System
Viewfinder Mask
Please check the relevant Hasselblad H-series manual regard-
inghow to dismount the viewfinder and remove the focus
screen. Change of viewfinder mask is only needed for the
50MP or 40MP IQ backs
1. Remove the protection tape from the mask.
2. Dismount the Viewfinder and remove the focus screen.
3. Place the viewfinder mask in the bracket that holds the
focusing screen.
4. Re-mount the focus screen, followed by the viewfinder.
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XF Camera System | IQ Backs for Hasselblad V
Hasselblad V cameras
The Phase One IQ for Hasselblad V can be mounted most Has-
selblad V cameras including Hasselblad 555 ELD, 553 ELX, 501
CM and 503 CW.
Viewfinder Mask
Please check the relevant Hasselblad camera manual instruc-
tionsbefore removing the focus screen.
1. Remove the protection tape from the mask.
2. Dismount the finder and remove the focus screen.
3. Place the mask in the bracket that holds the screen.
4. Re-mount the focus screen, followed by the Viewfinder.
Sync Cable
A sync cable must be connected from the lens to the small con-
nector port in the front plate on either the left or right side of the
IQ back regardless of which Hasselblad V type camera used.
Motor cable
For ELX or ELM bodies a motor cable is supplied to enable us-
ers to fire the camera from within Capture One Pro. This is not
required with the Hasselblad 555 ELD body.
Electronic shutters
Several vendors make automatic lens controls that are com-
patible with the IQ backs - Please ask your dealer for more
information.
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XF Camera System | System Maintenance
Maintenance
Your XF camera System generally needs very little maintenance.
However, as this is a professional tool it should be treated with
proper care and caution. Always perform test shots before a pho-
tographic session if the camera, for any reason, has not been used
for a long period of time.
Lenses
Never touch the optics of the lens with your fingers. Keep the op-
tics perfectly clean with air, a lens brush and/or the dry lens cloth
(delivered with the lens). Do not touch the contacts.
Keep the contact interface of the XF camera system lens clean
with either a dry cloth or by using a fiberglass brush. Do not use
any other tools on the lens. The lens is not waterproof. It should
be immediately dried with a cloth if it becomes wet. If it is ex-
posed to salt, moisten a cloth and carefully clean the lens.
Digital backs
The Phase One IQ back must have the protection plate fitted
when it is not attached to a camera. Dust may accumulate on
the IR filter of the IQ back, which will degrade the image qual-
ity if not removed. Please follow the directions included in the
Sensor Cleaning Kit that comes with the IQ back.
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Learning More | XF Camera System
Phase One Customer Service
The Phase One XF is a high-performance camera designed to
endure the rigors of daily professional use under a wide range
of environments. However as a precision made optical and
mechanical device it should be protected from harsh use, and
stored carefully away from extremes of temperature and humidity
when not in use.
If the camera is to be stored for an extended period, remove
the batteries and store them safely (to prevent shorting and
the risk of fire).
In the event of damage, or if your Phase One equipment requires
servicing, please either contact Phase One or a Phase One
subsidiary at www.phaseone.com/contact
or your Phase One Partner at www.phaseone.com/partners
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XF Camera System | Warranty and Uptime Guarantee
Warranty and Uptime Guarantee 5 Year Warranty
Phase One camera systems come with a 1 Year Warranty or a 5 Year Warranty. Items covered by the 5 Year Warranty and 5 Year Uptime Guarantee:
In some areas an additional 5 Year Uptime Guarantee is also available together with Phase One XF IQ3 or XF IQ2 system, including:
the 5 Year Warranty. Phase One IQ3 or IQ2 digital back
Whether you have 1 Year, 5 Years and/or Uptime Guarantee is depending on your purchase. Phase One XF camera body
1 Year Warranty XF Prism Viewfinder or XF waist level finder
Items covered by the 1 Year Warranty: An optional number of Phase One or Schneider Kreuznach lenses purchased on the
Phase One XF camera body, IQ digital back, XF viewfinders, Phase One and Schnei- same system order.
der Kreuznach lenses, when purchased as stand alone items.
Phase One XF IQ systems including: To activate the Phase One warranty, customers are required to make an online reg-
Phase One IQ1 digital back istration of the product at www.phaseone.com or through the registration option
Phase One XF camera body when the camera is tethered through Capture One Pro.
XF Prism Viewfinder or XF waist level finder General conditions
Phase One or Schneider Kreuznach lenses. Subject to the terms contained here and below, Phase One warranties above mentioned
products manufactured by Phase One against defects in materials and workmanship for
To activate the Phase One warranty, customers are required to make an online regis- a period of 5 years or 250.000 captures, whichever comes first from the date of pur-
tration of the product at www.phaseone.com or through the registration option when chase, covering parts and labor for repairs. This warranty gives you specific legal rights
the camera is tethered through Capture One Pro. and you may have other rights that vary from region to region. You are urged to verify
General conditions whether any additional rights may or may not exist dependent upon your jurisdiction.
Subject to the terms contained here and below, Phase One warranties above mentioned However, Phase One shall not be liable for consequential damages or loss of data. During
products manufactured by Phase One against defects in materials and workmanship for the warranty period, Phase One undertakes at its discretion to repair or replace defective
a period of 1 year or 100.000 captures, whichever comes first from the date of purchase, items at no charge to the customer, when such defects are reported to Phase One within
covering parts and labor for repairs. This warranty gives you specific legal rights and you the warranty period, and the defective part(s) are returned to Phase One no later than
may have other rights that vary from region to region. You are urged to verify whether 30 working days after expiry of the warranty period. The customer shall cover the cost
any additional rights may or may not exist dependent upon your jurisdiction. However, of transportation to Phase One and Phase One shall cover the transportation costs for
Phase One shall not be liable for consequential damages or loss of data. During the war- returning the products after repair.
ranty period, Phase One undertakes at its discretion to repair or replace defective items
at no charge to the customer, when such defects are reported to Phase One within the The warranty is limited to the repair or replacement of the faulty part. The warranty
warranty period, and the defective part(s) are returned to Phase One no later than 30 does not cover faulty items, where the customer or a third party has attempted
working days after expiry of the warranty period. The customer shall cover the cost of without authorization from Phase One to make alterations or repairs, or if the fault is
transportation to Phase One and Phase One shall cover the transportation costs for caused by any other circumstances or equipment than the Products themselves or if
returning the products after repair. it is determined that the cause of a failure is the result of customer action or neglect
(e.g., dropping or other accident), in which case all costs will be invoiced to the
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Warranty and Uptime Guarantee | XF Camera System
customer. The warranty shall cover only such defects that are due to faulty materials 5 Year Uptime Guarantee - general conditions
or workmanship. Phase One carries no responsibility for any indirect loss, e.g. con- Using the Uptime Guarantee you may request a component loan unit be sent to you
sequential loss; loss of profit; loss of data; additional costs etc. as a consequence of within 24 hours*. We will ship the loan unit to you using next business day morning
deficiencies in Phase One’s deliveries. service at our expense.
Phase One shall have no obligation to make repairs or replacements required through Phase One allows you one (1) business day to verify the operation of the loan unit
normal wear and tear or necessitated in whole or in part by catastrophe, fault or neg- and return the defective product to Phase One.
ligence of the user, improper or unauthorized use of or attempt to repair the Products If the defective product is not returned within 1 business day, a penalty fee of
by user or others, or by causes external to the products of part thereof such as, but not USD250/EUR200 per day for using the loan unit will be invoiced.
limited to, power failure or unusual environmental conditions. Under the Digital Lifetime Warranty and Uptime Guarantee, a digital back loan unit
will be available as long as the repair lasts.
Procedure for Warranty Repairs
After the repaired product is returned to you, the loaned product must be returned
Upon experiencing a problem with a Phase One product, an authorized Phase One
to Phase One. Instructions for shipping the loaned product will be included with your
Dealer must be contacted by you to assist you in troubleshooting the problem and
repaired product. Shipping and insurance costs in connection with the shipping of
if necessary in obtaining a Return Merchandise Authorization (RMA) number from
the repaired product to you will be borne by Phase One. Return shipping costs of the
Phase One. Upon receipt by Phase One, Phase One reserves the right to determine
loaned product are borne by you and must be made within 48 hours after delivery
and will determine whether the problem lies within the warranty. When you deliver
of the repaired product. Failure to return the loaned product in a timely manner will
the product to the Dealer, you must bring the original purchase information and serial
result in Phase One invoicing for the loaned product in accordance with our current
numbers, including a copy of the sales invoice. The product must be shipped for
list price.
the attention of the RMA number. Shipping costs to Phase One for RMA warranty
*Uptime Guarantee might not be practically possible to carry out due to heavily
repair are borne by you, and any damages in shipping will be billed to you. We recom-
enforced tax regulations, in some countries. Phase One will not be liable for carrying
mend that you obtain insurance to cover potential damages during transportation. RMA
out the Uptime Guarantee shipments to countries where such taxation is enforced.
numbers are only valid for 4 business days from the date of issuance so you must ship
Please ask you Phase One representatives if you are in doubt.
within that period. If a product is returned to Phase One (a) without an RMA number
from Phase One; or (b) beyond the 4-business day period; or (c) without proper pack- Coverage of Warranty
aging, Phase One retains the right to refuse delivery of such return and thereby to void This Warranty is the complete and exclusive statement of warranty coverage, and it
the warranty. Thus, we suggest that you exercise great care in this process. If product is supersedes all prior oral, written, express or implied proposals and communications
within warranty, shipping costs in connection with the shipping of the repaired product pertaining to the subject matter hereof. ALL EXPRESSED
to you will be borne by Phase One. Otherwise shipping costs are borne by you. If you are OR IMPLIED WARRANTIES FOR PHASE ONE PRODUCTS INCLUDING THE IM-
having image quality problems, you should always enclose image samples so that Phase PLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
One can determine the reason underlying the problem you believe you are having. All PURPOSE ARE HEREBY WAIVED subject solely to the limited warranties indicated
repairs done within warranty are covered by a normal 90-day guarantee or the balance in this document. No warranties, express or implied, will apply after the warranty
of the original or extended warranty, whichever is longer. Repairs done outside warranty period has lapsed.
are covered by six (6) months warranty on the repaired part.
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