Shail Patel
Richmond, VA
-Email me on Indeed: http://www.indeed.com/r/Shail-Patel/4443d71db498174d
● Experience in testing Web-based/E-business/E-commerce and Client-server applications.
● Diversified experience in Quality Assurance and Software Testing.
● Worked on multiple projects, and extensively involved in User acceptance testing (UAT), End to End,
System Integration Testing (SIT), Functional Testing, Regression Testing, Validation testing, Backend
testing, Performance Testing, batch process testing and Web Cross-Browser testing.
● Extensive experience in all the phases of Software Development Life Cycle (SDLC) including
requirements, design, test, integration, and implementation.
● Tested the sections of POS transactions like Sale, Trade, Return, Pre-order, Web in store, Void, Post
Void,
Suspend and Resume using different tender types of Credit card, Debit card, POSA card, Cash, Gift
card,
Trade card, Cashier check and Star card.
● Practical experience in Waterfall Model and Agile (scrum)
● Expertise in analyzing Business Requirements, Customer Experience, Design Specifications and
Business
Flow from functional level.
● Proficient in performing Manual Testing involving study of the project, design and create test plan /
test strategy, writing test scenarios, test cases and executing them.
● Extensive experience working with Development Teams and Business Analysts.
● Familiar with Waterfall and Agile Testing Methodologies. Conducted GAP analysis and filling gap
according to the format set by HIPAA.
● Trained new team members in new business initiatives through data analysis, identification of
implementation barriers and user acceptance testing of new systems. Extensively involved in GUI,
black box, Functionality, Integration, Regression, Ad hoc, System and User Acceptance.
● Involved in creating test data for POS though inventory-controlled application.
● Tested hardware such as printers, scanners, POS cash drawers, credit card scanners, iPhone, and
iPad application.
● Proficient in User Acceptance Testing to ensure that the system under test meets the user’s needs
and provides confidence in its use.
Work Experience
Sr. Business Systems Analyst
Dominion Energy - Richmond, VA
January 2023 to Present
• Analyzed system requirements and developed detailed Test Plans.
• Tested different functions of the NMS (Network Management System)
• Partnered with the functional groups within IT organization to communicate and clarify business needs,
to formulate Test Strategy outlining the scope required to test specific business processes.
• Analyzed new/existing capabilities, develop detailed, comprehensive, and well-structured test plans
and test cases to validate application changes and supporting business processes.
• Reviewed test plan internally and assess feasibility of accomplishing testing goals within project
timelines.
• Investigate NMS product quality to make improvements to achieve better customer satisfaction.
• Reviewed acceptance criteria (i.e., behaviors) for accuracy, clarity, and completeness Optimize Test
Suites for
• Regression, Functional, Smoke, E2E Integration Communicate status of each working phase to
management on scheduled basis.
• Created trust between Business and IT with his ability to work cross-team.
Business/systems Analyst
Office of the Chief Financial Officer (OCFO)
January 2020 to December 2023
Responsibilities:
• Responsible for providing business architecture, performing process optimization, writing, and
validating business rules, creating business cases, developing, and refining business requirements,
performing organizational change activities (e.g.: Communicate Change, Business process flow),
executing System testing, and coordinating user Acceptance Testing.
• Responsible for the knowledge transfer of business requirements to the application/database
developers and project managers.
• Developed comprehensive End to End test cases at the application and multi-application levels.
• Worked with TSG managers to implement a comprehensive management plan for each project and
hold regular stakeholder meetings to keep all interested parties updated on project progress.
• Made cogent arguments recommending a course of action for the presented problem.
• Used the classification system for the changes, errors, and issues reported.
• Evaluated dimensions of the system that describe their business domain.
• Measured the performance of the business domain, such as developing Key Performance Indicators.
• Identified and addressed the changes in business process, through communication activities and
preparing presentations and demos as needed.
• Developed a project plan/schedule the right number of resources and time for a project/task working
with the stakeholders.
• Converted a current business process from current state to a future state.
• Understand different methods for requirements gathering and employ the suitable method based on
the need and stakeholder.
• Elicit translation of the wants from the user into what IT developers could understand, by making it
into actionable requirements.
• Created trust between Business and IT with his ability to work cross-team.
QA Analyst
NCR Corporation - Plano, TX
January 2019 to December 2020
● Analyzed system requirements and developed detailed Test Plans.
● Worked with software engineers, subject matter experts and other consultants to formulate Test
Strategy outlining the scope required to test specific business processes.
● Analyzed new/existing capabilities, develop detailed, comprehensive, and well-structured test plans
and test cases to validate application changes and supporting business processes.
● Reviewed test plan internally and assess feasibility of accomplishing testing goals within project
timelines.
● Investigate product quality to make improvements to achieve better customer satisfaction.
● Reviewed acceptance criteria (i.e., behaviors) for accuracy, clarity, and completeness Optimize Test
Suites for Regression, Functional, Smoke, E2E Integration Communicate status of each working phase
to management on scheduled basis.
● Supported end-user UAT and validation by business unit for new or revised applications.
● Evaluated proposed changes in testing scope of existing processes to identify potential adverse impact
upon operations Identify Key Performance Indicators (KPIs) for product quality.
● Prepared and presented reports and metrics to Senior Management.
● Reviewed defects that escaped to the field to learn how they could have been prevented or detected.
● Worked on POS (Point of Sale) self-checkout / POS (Point of Sale) QA Testing was involved in the setting
of QA Test environment with simulated POS (Point of Sale) test environment.
● Tested different functions of the POS (Point of Sale) system like scanning, payments, and returns.
● Performed functional tests in Quality Center to execute, report and document bug information useful
in the debugging process and evaluation of test data.
QA Analyst / Business Analyst
DXC Technology - Richmond, VA
January 2017 to December 2019
At DXC I have been working on a Patient portal project. State of North Carolina implemented agile
methodology in developing this product.
• Evaluated business processes, anticipating requirements, uncovering areas for improvement, and
developing and implementing solutions.
• Assisted with User Acceptance Testing, developing, and maintaining quality procedures and ensuring
that appropriate documentation is in place.
• Ensured solutions meet business needs and requirements.
• Agree the solution with the stakeholder, specify the solution details and support development staff
during construction.
• Test the software and ensure software quality.
• Conducted meetings/working sessions to focus on analyzing and obtaining requirements from all target
user groups.
• Defined the business need based on the business goals and objectives and defined the solution scope
based on the assumptions & constraints, dependencies, and business needs.
• Assisted Test team in drafting test strategies and test plans to verify accurately any functionality issues
and successful system integration.
Business Analyst/ QA Analyst
Sprint - Richmond, VA
January 2016 to December 2017
• Write report specifications to meet business needs that includes data insights.
• Use reporting tools, applications, and/or queries to create and configure new reports and dashboards.
• Perform modifications and enhancements on existing reports based on evolving business requirements.
• Validate and test reports to ensure accuracy and quality.
• Participate in the design and development of business intelligence reporting tools.
• Provide support and training to end-users for reporting tools and reports.
• Gather simple to moderately complex data inputs from multiple sources to provide data analytics and
insights.
• Run routine data queries from reporting tools, ensuring integrity of data and reporting.
• Develop dashboards and reporting.
• Partner with customers & stakeholders on the development and production of a wide range of standard
reports
• Ensure delivery meets agreed upon requirements.
• Assist with analysis, design, & testing of various enhancements & changes to reports or information
portals.
• Offered technical support to customers and transitioned customers from personal to business accounts
to increase revenue.
• Assist team members to set up initial meeting with local business, and making recommendation to
trouble shoot any problems that might arise before closing the deal.
• Conduct component and system integration testing according to test plan provided.
• Demonstrated ability to identify and execute additional testing adding value to the test results.
• Document, according to the Government defined standard, test procedures and results.
Research Experiernce
School of Pharmacy, VCU
May 2016 to November 2016
• Preparation of target lists for shotgun lipidomic analysis by direct infusion mass spectrometry
• Sample preparation methods for untargeted and targeted lipidomic approaches
• Developing an extraction method to separate neutral lipids from polar phospholipids for analysis by
infusion base mass spectrometry.
Education
Bachelor of Science in Forensic Science
Virginia Commonwealth University - Richmond, VA
Skills
• Technical skills:
Microsoft Technologies: MS Project, Visio, Excel, Word, Outlook, PowerPoint
Requirements Management: Rational Requisite Pro
Business Modeling: Rational Rose, MS Visio
Defect Tracking Tools: HP Quality Center, Selenium, QTP
Languages/Standards: SQL, XML, HTTP, HIPPA 4010/5010
Methodologies: Rational Unified Process (RUP), Agile, Waterfall
• Test Cases
• Jira
• SDLC
• Scrum
• Requirements Gathering
• User Interface (UI)
• User Acceptance Testing
• Business Requirements
• Test Automation
• Scripting
